Salesforce Functional Capability Map
radnip.com/salesforce-capability-model
Channels
Sales & Marketing Service Communities IoT & AI Analytics Apps EcoSystem Support E-Commerce
Platform
Integration Salesforce Functional Capability Map
radnip.com/salesforce-capability-model
Email Call Social Connected Devices Channels Web Mobile Integration Centres Media / IoT
Marketing Sales & E-Commerce Service Communities IoT & AI Analytics Apps EcoSystem Support
Lead Generation Drip Marketing Lead Management Account Management Case & Incident Mgmt Self-Service Community Marketing Intelligence Service Analytics Sales Apps Community Support
Website Integration Campaign Management Opportunity / Pipeline Mgmt Contact Managment Knowledge Base Plus Community Connected Assets Analytics Templating Customer Service Apps Salesforce Basic Success
Campaign Testing Marketing Automation Configure, Price, Quote Territory Management Phone Integration Merchant Communities Large Scale Ingestion Sales & Merchant Analytics Marketing Apps Salesforce Premiere Success
Email Marketing Mobile Messaging Social Network Integration Personalization Live Website Chat ISV Community Rules Based Actions Marketing Analytics IT & Administration Apps Advisory Services
Social Media Marketing Digital Advertising Partner Management Forecasting Socal Networks Integration User Community Predictive Insight Security & Auditing Analytics Human Resources Apps Trailhead free online training
Customer Interactions Customer Segmentation High Velocity Sales Order Management Chatbot Analytics & Reporting Finance Finance Apps Trailhead classroom training
Campaign Optimization Content Management B2B Commerce B2C Commerce Omni-Channel Routing Sales Einstein Service Anaytics Enterprise Resource Planning Global World Tour Events
Dreamforce Annual Salesforce Journey Management Product Management Customer Segmentation Macro Automation Service Einstein ISV Performance Analytics Collaboration Apps Event
Payment Search Engine Optimisation Asset Management Community Einstein Geo Data Mapping Analytics Apps Partner Community Support
Commerce Einstein Budget & Buying Authority Shipping Management Field Service Sector Accelerator Apps Webinars
Trailblazer User Community
Platform Custom Apps Local User Communities Click Config/Development Coding & Unit Testing Workflow Management Auditing & Logging Development Management File & Record Storage AI Tooling Privicy & Identity API MyTrailhead <
Salesforce to Salesforce Surveys Big Data ISV / App Packaging Scheduled Jobs Single Sign On Platform Events Multi-Language
Integration
Email External Files Mobile Applications Process Orchastration App Network Visulisation Runtime Management Connector APIs Security Reporting & Analytics API
Omni-Channel eCommerce Business Automation SaaS Integration Sharing & Discovery APIs Email Call Social Connected Devices Channels Web Mobile Integration Centres Media / IoT
Marketing Sales & E-Commerce Service Communities IoT & AI Analytics Apps EcoSystem Support
Lead Generation Drip Marketing Lead Management Account Management Case & Incident Mgmt Self-Service Community Marketing Intelligence Service Analytics Sales Apps Community Support
Website Integration Campaign Management Opportunity / Pipeline Mgmt Contact Managment Knowledge Base Plus Community Connected Assets Analytics Templating Customer Service Apps Salesforce Basic Success
Campaign Testing Marketing Automation Configure, Price, Quote Territory Management Phone Integration Merchant Communities Large Scale Ingestion Sales & Merchant Analytics Marketing Apps Salesforce Premiere Success
Email Marketing Mobile Messaging Social Network Integration Personalization Live Website Chat ISV Community Rules Based Actions Marketing Analytics IT & Administration Apps Advisory Services
Social Media Marketing Digital Advertising Partner Management Forecasting Socal Networks Integration User Community Predictive Insight Security & Auditing Analytics Human Resources Apps Trailhead free online training
Customer Interactions Customer Segmentation High Velocity Sales Order Management Socal Integration Analytics & Reporting Finance Finance Apps Trailhead classroom training
Campaign Optimization Content Management B2B Commerce B2C Commerce Omni-Channel Routing Sales Einstein Service Anaytics Enterprise Resource Planning Global World Tour Events
Dreamforce Annual Salesforce Journey Management Product Management Customer Segmentation Macro Automation Service Einstein ISV Performance Analytics Collaboration Apps Event
Payment Search Engine Optimisation Asset Management Community Einstein Geo Data Mapping Analytics Apps Partner Community Support
Commerce Einstein Budget & Buying Authority Shipping Management Field Service Sector Accelerator Apps Webinars
Trailblazer User Community
Platform Custom Apps Local User Communities Click Config/Development Coding & Unit Testing Workflow Management Auditing & Logging Development Management File & Record Storage AI Tooling Privicy & Identity API MyTrailhead Custom App 1 Security Availability & Scalability Disaster Recovery Integration Dashboards & Reporting Integration Block Chain Integration Doc Collaboration
Salesforce to Salesforce Surveys Big Data ISV / App Packaging Scheduled Jobs Single Sign On Platform Events Multi-Language
Integration
Email External Files Mobile Applications Process Orchastration App Network Visulisation Runtime Management Connector APIs Security Reporting & Analytics API
Omni-Channel eCommerce Business Automation SaaS Integration Sharing & Discovery APIs Email Call Social Connected Devices Channels Web Mobile Integration Centres Media / IoT
Marketing Sales & E-Commerce Service Communities IoT & AI Analytics Apps EcoSystem Support
Lead Generation Drip Marketing Lead Management Account Management Case & Incident Mgmt Self-Service Community Marketing Intelligence Service Analytics Sales Apps Community Support
Website Integration Campaign Management Opportunity / Pipeline Mgmt Contact Managment Knowledge Base Plus Community Connected Assets Analytics Templating Customer Service Apps Salesforce Basic Success
Campaign Testing Marketing Automation Configure, Price, Quote Territory Management Phone Integration Merchant Communities Large Scale Ingestion Sales & Merchant Analytics Marketing Apps Salesforce Premiere Success
Email Marketing Mobile Messaging Social Network Integration Personalization Live Website Chat ISV Community Rules Based Actions Marketing Analytics IT & Administration Apps Advisory Services
Social Media Marketing Digital Advertising Partner Management Forecasting Socal Networks Integration User Community Predictive Insight Security & Auditing Analytics Human Resources Apps Trailhead free online training
Customer Interactions Customer Segmentation High Velocity Sales Order Management Socal Integration Analytics & Reporting Finance Finance Apps Trailhead classroom training
Campaign Optimization Content Management B2B Commerce B2C Commerce Omni-Channel Routing Sales Einstein Service Anaytics Enterprise Resource Planning Global World Tour Events
Dreamforce Annual Salesforce Journey Management Product Management Customer Segmentation Macro Automation Service Einstein ISV Performance Analytics Collaboration Apps Event
Payment Search Engine Optimisation Asset Management Community Einstein Geo Data Mapping Analytics Apps Partner Community Support
Commerce Einstein Budget & Buying Authority Shipping Management Field Service Sector Accelerator Apps Webinars
Trailblazer User Community
Platform Custom Apps Local User Communities Click Config/Development Coding & Unit Testing Workflow Management Auditing & Logging Development Management File & Record Storage AI Tooling Privicy & Identity API Custom App 1 Security Availability & Scalability Disaster Recovery Integration Dashboards & Reporting Integration Block Chain Integration
Salesforce to Salesforce Surveys Big Data ISV / App Packaging Scheduled Jobs Single Sign On Platform Events Multi-Language
Integration
Email External Files Mobile Applications Process Orchastration App Network Visulisation Runtime Management Connector APIs Security Reporting & Analytics API
Omni-Channel eCommerce Business Automation SaaS Integration Sharing & Discovery APIs Email Call Social Connected Devices Channels Web Mobile Integration Centres Media / IoT
Marketing Sales & E-Commerce Service Communities IoT & AI Analytics Apps EcoSystem Support
Lead Generation Drip Marketing Lead Management Account Management Case & Incident Mgmt Self-Service Community Marketing Intelligence Service Analytics Sales Apps Community Support
Website Integration Campaign Management Opportunity / Pipeline Mgmt Contact Managment Knowledge Base Plus Community Connected Assets Analytics Templating Customer Service Apps Salesforce Basic Success
Campaign Testing Marketing Automation Configure, Price, Quote Territory Management Phone Integration Merchant Communities Large Scale Ingestion Sales & Merchant Analytics Marketing Apps Salesforce Premiere Success
Email Marketing Mobile Messaging Social Network Integration Personalization Live Website Chat ISV Community Rules Based Actions Marketing Analytics IT & Administration Apps Advisory Services
Social Media Marketing Digital Advertising Partner Management Forecasting Socal Networks Integration User Community Predictive Insight Security & Auditing Analytics Human Resources Apps Trailhead free online training
Customer Interactions Customer Segmentation High Velocity Sales Order Management Socal Integration Analytics & Reporting Finance Finance Apps Trailhead classroom training
Campaign Optimization Content Management B2B Commerce B2C Commerce Omni-Channel Routing Sales Einstein Service Anaytics Enterprise Resource Planning Global World Tour Events
Dreamforce Annual Salesforce Journey Management Content Management Product Management Customer Segmentation Macro Automation Service Einstein ISV Performance Analytics Collaboration Apps Event
Payment Search Engine Optimisation Asset Management Community Einstein Geo Data Mapping Analytics Apps Partner Community Support
Commerce Einstein Budget & Buying Authority Shipping Management Field Service Sector Accelerator Apps Webinars
Trailblazer User Community
Platform Custom Apps Local User Communities Click Config/Development Coding & Unit Testing Workflow Management Auditing & Logging Development Management File & Record Storage AI Tooling Privicy & Identity API Custom App 1 Security Availability & Scalability Disaster Recovery Integration Dashboards & Reporting Integration Block Chain Integration
Salesforce to Salesforce Surveys Big Data ISV / App Packaging Scheduled Jobs Single Sign On Platform Events Multi-Language Delegated Authentication
Federated Authentication
Social Sign On (OpenID)
Integration
Email External Files Mobile Applications Process Orchastration App Network Visulisation Runtime Management Connector APIs Security Reporting & Analytics API
Omni-Channel eCommerce Business Automation SaaS Integration Sharing & Discovery APIs