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Avaya Web Conferencing User Guide Avaya Web Conferencing User Guide Version 4.1.20 October 2008 Document number 04-603078 © 2008 Avaya Inc. All Rights Reserved. originally licensed by Avaya and ultimately utilized by End User, whether as stand-alone Products or pre-installed on Notice Hardware. "Hardware" means the standard hardware Products, While reasonable efforts were made to ensure that the originally sold by Avaya and ultimately utilized by End User. information in this document was complete and accurate at the License type(s) time of printing, Avaya Inc. can assume no liability for any errors. Changes and corrections to the information in this Copyright document might be incorporated in future releases. Except where expressly stated otherwise, the Product is protected by copyright and other laws respecting proprietary Documentation disclaimer rights. Unauthorized reproduction, transfer, and or use can be a Avaya Inc. is not responsible for any modifications, additions, criminal, as well as a civil, offense under the applicable law. or deletions to the original published version of this Third-party components documentation unless such modifications, additions, or Certain software programs or portions thereof included in the deletions were performed by Avaya. Customer and/or End Product may contain software distributed under third party User agree to indemnify and hold harmless Avaya, Avaya's agreements ("Third Party Components"), which may contain agents, servants and employees against all claims, lawsuits, terms that expand or limit rights to use certain portions of the demands and judgments arising out of, or in connection with, Product ("Third Party Terms"). Information identifying Third subsequent modifications, additions or deletions to this Party Components and the Third Party Terms that apply to documentation to the extent made by the Customer or End them is available on the Avaya Support Web site: User. http://support.avaya.com/ThirdPartyLicense/ Link disclaimer Preventing toll fraud Avaya Inc. is not responsible for the contents or reliability of "Toll fraud" is the unauthorized use of your any linked Web sites referenced elsewhere within this telecommunications system by an unauthorized party (for documentation, and Avaya does not necessarily endorse the example, a person who is not a corporate employee, agent, products, services, or information described or offered within subcontractor, or is not working on your company's behalf). Be them. We cannot guarantee that these links will work all the aware that there can be a risk of toll fraud associated with your time and we have no control over the availability of the linked system and that, if toll fraud occurs, it can result in substantial pages. additional charges for your telecommunications services. Warranty Avaya fraud intervention Avaya Inc. provides a limited warranty on this product. Refer If you suspect that you are being victimized by toll fraud and to your sales agreement to establish the terms of the limited you need technical assistance or support, call Technical Service warranty. In addition, Avaya’s standard warranty language, as Center Toll Fraud Intervention Hotline at +1-800-643-2353 for well as information regarding support for this product, while the United States and Canada. For additional support telephone under warranty, is available through the Avaya Support Web numbers, see the Avaya Support Web site: site: http://www.avaya.com/support http://www.avaya.com/support Trademarks License Avaya and the Avaya logo are either registered trademarks or USE OR INSTALLATION OF THE PRODUCT INDICATES trademarks of Avaya Inc. in the United States of America THE END USER'S ACCEPTANCE OF THE TERMS SET and/or other jurisdictions. FORTH HEREIN AND THE GENERAL LICENSE TERMS All other trademarks are the property of their respective AVAILABLE ON THE AVAYA WEB SITE owners. http://support.avaya.com/LicenseInfo/ ("GENERAL LICENSE Downloading documents TERMS"). IF YOU DO NOT WISH TO BE BOUND BY THESE TERMS, YOU MUST RETURN THE PRODUCT(S) For the most current versions of documentation, see the Avaya TO THE POINT OF PURCHASE WITHIN TEN (10) DAYS Support Web site: OF DELIVERY FOR A REFUND OR CREDIT. http://www.avaya.com/support Avaya grants End User a license within the scope of the license types described below. The applicable number of licenses and Avaya support units of capacity for which the license is granted will be one Avaya provides a telephone number for you to use to report (1), unless a different number of licenses or units of capacity is problems or to ask questions about your product. The support specified in the Documentation or other materials available to telephone number is 18002422121 in the United States. For End User. "Designated Processor" means a single stand-alone additional support telephone numbers, see the Avaya Support computing device. "Server" means a Designated Processor that Web site: hosts a software application to be accessed by multiple users. http://www.avaya.com/support "Software" means the computer programs in object code, June 2008 Avaya Web Conferencing User Guide 1 Table of contents Table of contents....................................................................................................................... 1 1 Introduction ...................................................................................................................... 4 1.1 What is Avaya Web Conferencing?............................................................................ 4 1.1.1 Data conferencing................................................................................................ 4 1.1.2 Audio conferencing ............................................................................................. 5 1.1.3 Video conferencing.............................................................................................. 5 1.2 Do I need to install Avaya Web Conferencing?.......................................................... 5 1.3 Browsers and platforms supported by Avaya Web Conferencing .............................. 5 1.4 Why does my version of Avaya Web Conferencing look different to the pictures in this document?...................................................................................................................... 6 1.5 More information about Avaya Web Conferencing.................................................... 6 2 Glossary of terms.............................................................................................................. 7 3 Joining a Conference .......................................................................................................10 3.1 You have been invited to join a conference ...............................................................10 3.1.1 Participant Name ................................................................................................11 3.2 Joining a conference via the conference login URL ..................................................11 3.3 Checking the configuration of your Computer...........................................................12 3.4 What you will see when joining a conference............................................................14 3.4.1 Video conference with audio and data conferencing ..........................................14 3.4.2 Data conferences using audio conferencing via telephone .................................17 3.5 Diagnosing problems .................................................................................................18 3.5.1 Using online help................................................................................................18 3.5.2 Avaya Web Conferencing with audio conferencing using a telephone ..............19 3.5.3 Avaya Web Conferencing with video conferencing ...........................................19 3.6 Joining a conference after it has started .....................................................................19 3.7 Administering a conference .......................................................................................20 4 Leaving a Conference......................................................................................................21 4.1 Leaving a Conference but returning later...................................................................21 4.2 Automatic closing of conferences..............................................................................22 4.2.1 Attendees remain in the conference....................................................................22 4.2.2 No attendees remain in the conference ...............................................................23 4.3 Conference Duration..................................................................................................23 5 Participants List...............................................................................................................24 5.1 Who is in the conference?..........................................................................................24 5.2 Viewing status information about one of the Participants in an audio conference using a telephone .................................................................................................................25 5.2.1 Call .....................................................................................................................25 5.2.2 Identifying yourself and others using This Is My Phone, This Is Not My Phone and Wrong Phone ............................................................................................................26
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