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Dovercourt Surgery Deepcar Medical Centre 271 Manchester Road Deepcar Sheffield S36 2RA One telephone number for ALL enquiries: 0114 2831710 0114 2837050 Fax Dr K J Davis Dr T Kadicheeni Dr A Davis Dr F Davis Dr E Lidbury Telephone – Monday to Friday 8.30am-6.30pm except on Monday and Tuesday from 1:00pm to 2:00pm telephone lines close, also on Thursdays telephone line closes at 4:00pm. Surgery opening hours Monday 8.30am – 6.00pm Tuesday 8.30am – 6.00pm Wednesday 8.30am – 6.00pm Thursday 8.30am – 6.00pm Friday 8.30am – 6.00pm Saturday 9.00am – 11.30am by appointment We are not a Limited Company Surgery Times Morning surgeries are held each day by appointment only. There is a drop-in surgery on Monday, Tuesday and Friday afternoons between 3.00pm - 6.00pm. Patients should attend the drop-in surgery for conditions that need dealing with that day. If you have an ongoing problem, or need to see a specific Doctor or Nurse, you will need to make an appointment. Appointments are available at various times throughout the week. Please ask at the reception for more details. Wednesday afternoon is by appointment only. Prescriptions – Telephone 0114 2830863 We require 48 hours notice to make your prescription. The prescription line is open between 11.00am and 12.00pm every day. An answerphone service is available at all other times. Telephone Consultations We book telephone consultations each day. The Doctor may be able to sort out your health problem over the telephone. You can ring up to 12.30pm to request a call. The Doctor could ring back at any time during the day so please be around to take the call. Home Visits If you need a doctor to visit you, please contact reception before 11am if possible. Doctors normally visit after morning surgery. Visits are made entirely on medical need and having no transport is not a valid reason for requesting a visit. Out of Hours – When the surgery is closed In the event of an emergency outside normal surgery hours, telephone the surgery 0114 2831710. Your call will be answered by an answering machine, you will be given full instructions on what action to take. Please limit your call outside surgery hours to matters that really need a doctor’s help URGENTLY. You can call Yorkshire Ambulance Service on 111 they will deal with your call appropriately. This service is available 24 hours a day, 7 days a week. Also there is the: Sheffield City GP Health Centre Rockingham House, Broad Lane, Sheffield S1 3PB Tel: 0114 2412700 Open 8.00am - 10.00pm every day (including bank holidays) Test Results 0114 2831710 Test results are available after 1.00pm Monday to Friday Practice Website www.deepcarmedicalcentre.co.uk If you want to contact the Practice to book an appointment or to order a prescription, you can do this on line through our website. Please call into the surgery and ask at reception for your on line username and password. Disabled Access The Practice has facilities for disabled patients; this includes a lift and disabled toilet. Access to Patients Information Clinical information is shared, where appropriate, amongst clinical staff to the benefit of patients. DNA Appointments Due to a high rate of patients not attending appointments, we will record missed appointments in your medical records and the Doctors will act accordingly. Missed or Late Appointments If you cannot keep your appointment or will be late in arriving, please let us know as soon as you can. If you arrive 20 minutes late or more, the Doctor or Nurse may not see you. Many appointment slots are wasted because of non- attendance. This causes unnecessary delays for other patients trying to get an appointment. How to Make a Complaint We have a Complaints Procedure. Please ask at the reception for details. Violent or Abusive Behaviour We have a zero tolerance of patients who abuse staff or threaten violent behaviour. If this occurs, you will be asked to leave the Practice and change Doctors. Services and Clinics Provided Chronic Disease Management o Asthma o COPD o Diabetes o Heart Checks Cryo-surgery – freezing treatment for warts and verrucas Physiotherapy – by referral Physiotherapy – Private Medication Review – Make an appointment with the GP Counsellor Implant Medication Review Podiatrist/Chiropody (private) Health Visitor Mental Health Support Midwifery Phlebotomy Please ask at the reception for more details. How to Register at the Practice You will need to fill in a questionnaire and bring in photo ID (e.g. passport of driving licence) and proof of your address (e.g. utility bill). Practice Boundary The practice area is Deepcar, Stocksbridge, Oughtibridge, Wharncliffe Side, Thurgoland, Bolsterstone, Ewden Valley, Midhopestones, Wortley, Langsett and Oxspring. Our dispensary is for dispensing patients is open from Monday - Friday 8.30am - 6.00pm and Saturday 9.00am - 11.30am. We dispense medication to patients as prescribed by the doctor. We do not sell any over the counter medications etc. NHS England Board Address & Contact Details NHS England South Yorkshire & Bassetlaw Area Team Oak House Moorhead Way Bramley Rotherham S66 1YY Tel: 01709 302000 Email: [email protected] .
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