BOARD OF DIRECTORS MEETING
DATE : Tuesday, April 12, 2016
TIME : 5:30 p.m.
PLACE : Vancouver Community Library, Columbia Room, 901 C. Street, Vancouver WA (360-696-4494, e-mail: [email protected]; Web site: www.c-tran.com)
Vancouver Community Library is accessible by C-TRAN Routes #2, #4, #25, #30, #32, #37, #38, #44, and #105
The complete C-TRAN Board of Directors meeting packet is available on C-TRAN’s website at http://www.c-tran.com/about-c-tran/c-tran-board-information/board-meeting-documents
AGENDA
ITEM NO. PAGE NO.
CALL TO ORDER AND PLEDGE OF ALLEGIANCE
ROLL CALL OF BOARD MEMBERS
APPROVAL OF AGENDA
CITIZEN COMMUNICATIONS – (Anyone requesting to speak to the Board of Directors, on topics other than the proposed 2016 September Service Change Public Hearing, may come forward at this time. Comments are limited to three minutes per person.) All comment cards to be collected by Presiding Officer before comments begin.
CONSENT ITEMS
1. APPROVAL OF C-TRAN BOARD MEETING MINUTES: MARCH 8, 2016 7 Contact Executive Assistant/Clerk of the Board Debbie Jermann.
2. TRANSMITTAL OF CLAIMS NUMBERED 109379 THROUGH 109689 PLUS 33 NET PAYROLL PAID IN MARCH 2016, IN THE TOTAL AMOUNT OF $9,087,836.86 Contact Chief Financial Officer Diane O’Regan.
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CONSENT ITEMS (Continued)
3. CONTRACT AWARD: FISHER’S LANDING STANDBY GENERATOR 49 INSTALLATION, STAFF REPORT #16-022 The 14-acre Fisher’s Landing Transit Center is located along SE 164th Avenue between SE Cascade Park Drive and State Route 14 in Vancouver, Washington. The Fisher’s Landing Transit Center currently does not have emergency standby power that is required to be a self-sustained site. The emergency Generator will allow the call center to continue to field phone calls and schedule rides in the event of a power outage. Contact Director of Maintenance & Project Management Celia Sherbeck.
4. CONTRACT AWARD: POINT OF SALE SYSTEM, STAFF REPORT #16-023 51 C-TRAN has three Pass & Ticket sales offices that accept cash, on account, credit and debit card payments. The agency is in the process of transitioning to an electronic fare payment system (eFare) in partnership with TriMet and Innovations in Transportation, Inc (INIT). In 2016, the eFare system will replace the sale of passes with the loading of funds onto the transit cards called stored value. C-TRAN’s current sales office procedure uses manual tracking and duplicates data entry, which is not a sustainable process with the incorporation of the new eFare technology and processes. A POS system is required for simplification at the sales offices in tracking inventory, sales, receivables, and personalizing transit cards. Contact Chief Financial Officer Diane O’Regan.
5. CONTRACT AWARD: 2016 INFORMATION TECHNOLOGY CONTRACTED 53 MAINTENANCE AGREEMENTS - INIT CAD/AVL AND TRAPEZE EAM SYSTEMS, STAFF REPORT #16-024 C-TRAN retains technology service agreements for corrective and preventive maintenance activities, which are critical to continuous systems security and operations. In compliance with Board of Directors Policy PBD-003 Procurement, all service agreements exceeding $35,000 must be brought to the C-TRAN Board of Directors for approval. This document outlines for Board approval the maintenance agreements associated with two vendors for necessary services to maintain critical information technology systems in 2016. Contact Director of Information Technology Bernie Thompson.
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CONSENT ITEMS (Continued)
6. C-TRAN CITIZEN ADVISORY COMMITTEE (CCAC) PROPOSED BYLAW 55 REVISION, STAFF REPORT #16-025 Currently, the timing of CCAC members’ terms are scattered throughout the year, which requires interviews to be held several times per year to appoint new members as terms expire. The Committee has recommended aligning terms so that members will serve 24 months from January through December of the following year. Contact Communications & Public Affairs Manager Chris Selk.
PUBLIC HEARING
1. SEPTEMBER 2016 C-TRAN SERVICE CHANGE PROPOSAL, STAFF REPORT 63 #16-026 (Action is scheduled for May 10, 2016) At the January 12, 2016 C-TRAN Board meeting, staff presented conceptual changes to many routes. Using the C-TRAN Mission Statement, the routing designs would improve safety, efficiency, and the quality of service throughout the system if adopted. The Board agreed to allow staff to present the concepts to the public for comments and suggestions. After a two-month outreach process, comments received have been considered and a number of suggestions have been used in what is now being proposed. If approved by the Board during the May 10, 2016 meeting, the changes would go into effect September 2016, except for the new Route 73, which would begin operation with the opening of the new Vancouver Mall Transit Center. Contact Director of Planning, Development, & Public Affairs/PIO Scott Patterson. a) Staff Introduction (15 Minutes) b) Public Testimony c) Board Discussion
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ACTION ITEMS
1. CONTRACT AWARD: BUS RAPID TRANSIT (BRT) TICKET VENDING 148 MACHINES, STAFF REPORT #16-027 C-TRAN is deploying 34 BRT stations with off board fare payment requiring a Ticket Vending Machine (TVM) system. The TVM system will consist of one TVM located at each station (two at the Vancouver Mall Station) and a hosted central management system to manage the system. The TVM will dispense validated tickets for single ride fares for C-TRAN services, which may include, in addition to the BRT services, C-TRAN local and express services. The cost for the purchase and installation of the TVM equipment and software will not exceed $465,993 (including $393,575 for the base contract, $39,357 for a 10 percent contingency allowance, plus $33,061 as an assumption for Washington State sales tax). The cost for this project is covered in the adopted 2015-2020 Capital Budget, as amended, under the line item for the Fourth Plain Bus Rapid Transit Project. The two-year cost for the ongoing operations and maintenance of the TVM equipment and software will not exceed $113,040 (including $104,280 for the base contract, plus $8,760 as an assumption for Washington State sales tax). Contact Chief Financial Officer Diane O’Regan. a) Staff Report (5 Minutes) b) Board Deliberation (10 Minutes) c) Board Action (5 Minutes)
2. INTERLOCAL AGREEMENT BETWEEN C-TRAN AND CLARK COLLEGE 150 WALKWAY CONNECTING CENTRAL CAMPUS BUS RAPID TRANSIT (BRT) STATION TO CLARK COLLEGE CAMPUS, STAFF REPORT #16-028 As part of the Fourth Plain BRT project, C-TRAN worked with Clark College on the development of a walkway connecting the Central Campus BRT station on Fort Vancouver Way with the main part of the Clark College campus. This walkway will provide a safe dedicated pedestrian path through a Clark College parking area between the BRT station and the heart of the Clark College campus. The proposed Interlocal Agreement between C-TRAN and Clark College allows the walkway to be built in an easement dedicated to C-TRAN for the construction and continued use of the walkway; and sets up terms and conditions for its continuing use over time as a walkway, including maintenance and operations responsibilities. Contact Director of Planning, Development, & Public Affairs/PIO Scott Patterson. a) Staff Report (5 Minutes) b) Board Deliberation (5 Minutes) c) Board Action (5 Minutes)
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ACTION ITEMS (Continued)
3. C-TRAN BOARD OF DIRECTORS SOCIAL MEDIA POLICY PBD-024, STAFF 173 REPORT #16-029 The C-TRAN Board has not set policy guidelines for use of C-TRAN’s social media accounts, which are administered by staff in the Planning, Development, & Public Affairs Department. At the March 8, 2016 Board Meeting, staff presented a draft policy for the Board’s consideration. Contact Director of Planning, Development, & Public Affairs/PIO Scott Patterson. a) Staff Report (5 Minutes) b) Board Deliberation (5 Minutes) c) Board Action (5 Minutes)
PRESENTATION
1. AMERICAN BUS BENCHMARKING GROUP (ABBG) ANNUAL REPORT 179 Contact Executive Director/CEO Jeff Hamm. a) Staff Presentation (10 Minutes) b) Board Questions (5 Minutes)
COMMUNICATIONS
From the Chair From the Board From the Executive Director/CEO 1. Executive Director/CEO 2016 Goals & Objectives; 1st Quarter 195 Update From Legal Counsel
EXECUTIVE SESSION
1. EXECUTIVE SESSION - LABOR NEGOTIATIONS, PURSUANT TO RCW 42.30.140(4)(b) - 10 MINUTES, AND POTENTIAL LITIGATION PURSUANT TO RCW 42.30.110(1)(i) - 5 MINUTES Contact Executive Director/CEO Jeff Hamm. TIME ESTIMATED AT 15 MINUTES
ADJOURNMENT
5
UPCOMING BOARD DISCUSSIONS This list is for information only and subject to change 2nd Quarter (April - June) • CCAC Quarterly Update • 2030 Plan Update • September 2016 Service Change - Action • 2016 Performance Measures - 1st Quarter Update 3rd Quarter (July - September) • Executive Director/CEO 2016 Goals & Objectives - 2nd Quarter Update • 2016 Performance Measures 2nd Quarter Update • 2017-2018 Biennial Budget Introduction • 2030 Plan Update • Vancouver/Evergreen Youth Opportunity Pass Program Evaluation 4th Quarter (October - December) • Executive Director/CEO 2016 Goals & Objectives - 3rd Quarter Update • Appointment of Executive Director/CEO Performance Evaluation Subcommittee (October 2016) and Evaluation (December 2016) • 2017/2018 Biennial Budget Workshops • 2017/2018 Biennial Budget Approval (December) • 2016 Performance Measures 3rd Quarter Update • 2030 Plan Update
UPCOMING BOARD MEETING SCHEDULE All Meetings are held in the Columbia Room at the Vancouver Library, 901 C Street, Vancouver, WA, unless otherwise noted
April 16, 2016 - Workshop - 9:00 a.m. Rose Besserman Room, Fisher’s Landing Transit Center, 3510 SE 164th Avenue, Vancouver, WA May 10, 2016 - 5:30 p.m. June 14, 2016 - 5:30 p.m. July 12, 2016 - 5:30 p.m. August 9, 2016 - 5:30 p.m. September 13, 2016 - 5:30 p.m. October 11, 2016 - 5:30 p.m. November 8, 2016 - 5:30 p.m. December 13, 2016 – 5:30 p.m.
6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 ATTACHMENT NO. 1
SERVICE CHANGE PROPOSAL: OVERVIEW AND PUBLIC OUTREACH
At the January 12, 2016 C-TRAN Board of Directors Meeting, staff presented a group of routing concepts to address a number of issues:
Taking advantage of the investment in The Vine; Improving the system wide directness of travel, connectivity and on-time performance: and Addressing issues identified in reviewing route level performance.
With the Board’s approval to take the concepts out to the public for comment, staff held a series of open houses and attended a number of meetings to get feedback. The dates, locations and attendance for each are listed below:
February 4, 2016: Fruit Valley Neighborhood Association (15 attendees) February 10, 2016: Fisher’s Landing Transit Center (12 attendees) February 19, 2016: Regional Transportation Advisory Committee (19 attendees) March 10, 2016: WSU Vancouver (23 attendees) March 15, 2016: C-TRAN Mobility Management Review Committee (7 attendees) March 16, 2016: Vancouver Community Library (42 attendees) March 30, 2016: Three Creeks Regional Library (6 attendees) March 31, 2016: Cascade Park Kiwanis (6 attendees) March 31, 2016: C-TRAN Citizens Advisory Committee (17 ) April 5, 2016: Smith Tower (TBD) attendees In addition, materials were placed on the buses about the concepts and listed ways people could find additional information or leave comments. The agency Web site was setup with links to the materials and an e-mail address to send comments. Social media was used both to notify the public about the concepts as well as take comments.
Two (2) local newspapers provided information on the concepts. The Columbian ran two (2) articles with the first on January 14, 2016, which covered the material presented to the C-TRAN Board. The second article on March 14, 2016, covered changes to the concepts resulting from public input to that point in time. The Reflector posted C-TRAN’s press release on their Web site on February 3, 2016.
Internally, the concepts were presented to C-TRAN personnel during February and March at 11 meetings with 171 employees in attendance.
A summary of comments received electronically as well as individual comments received at the open houses are attached.
64 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 100 101 102 103 104 105 106 107 108 109 110 Customer Comments Database: Planning Comments Table Records Selected for Comments Pertaining to September 2016 SC or BRT, January 1 – March 31, 2016 submitted via Facebook on 1/4/16, by Michelle Kerchal: I really wish that you guys would add another bus on 72! Being stuck out here for a little over an hour is getting really old RESPONSE via Facebook on 1/4/16, by Eric Florip: Thanks for the comment, Michelle. We're in the process of developing proposed service/schedule changes for the coming year, and the Orchards area is on our radar. Route 72 (entered by EricFlorip) Watched the board meeting today and my congratulations to all the suggested changes. They are all very logical and very well thought out. This new guy is excellent and a great addition to ctran and our city. Kudos on the changes for routes 80 and 39, and tje connection to the yellow line from downtown. We would like to ask for a review to extend Board the service hours for route 65 to the red line parkrose. It presently ends much too early, so if we don't make it to tje meeting parkrose stop in time, we have no way to make it nack across the river. It is our opinion the bus connection should service operate along with the service hours of the red line so riders can feel confident we are not cut off. Thank you and changes thank you again for all the smart proposed changes. READ THE COLUMBIAN ARTICLE THIS MORNING AND WOULD LIKE SOME FEEDBACK ON THE SHUTTLE THAT WILL RUN ONCE THE VINE CHANGES ARE MADE. SHE THINKS THE CURRENT HOLIDAY SHUTTLE WOULD WORK ROUTE 4 BETTER THAN THE PROPOSED CHANGES. PLANNING/ SHUTTLE ONLY WAY TO CONTACT IS VIA MAIL. C-Tran, I am upset about an article i read in The Columbian today talking about what you plan on doing with the # 3 bus in the future. The way that the # 3 bus runs now gets me and many others to a food pantry on 33rd street, medical offices on Main & 33rd and a quick safe trip to Esther Short park and downtown with no other transfers or having to be on a # 4 bus that I and many friends never take anymore due to the aggressive panhandling and foul behavior on the # 4 bus with never any security. Taking away a major chunk of the # 3 bus route will make it so we have to make transfers or walk farther to get to where we are going. Please keep the route as is. Thanks! # 3 Route Kim Crones 111 C TRAN, Please do not change the #3 route to not include 4th plain and 33rd street. This serves several services for health and social services as well as food banks. Also this provides a safe and easy way to get downtown for us that live on route the route.without serving this area we will have to take multiple buses or the fourth plain bus to get downtown. The changes for fourth plain bus is very scary for a senior to ride anymore with all of the thug types that ride that line looking for 2016 money and smelling like weed.Please keep the #3 bus as well as the #25 serving the same areas it currently does. Upcoming I have heard that there are major changes to route 3. i can not find any info on the website concerning any changes route on any routes. i also can not find the agenda for the upcoming board meeting. this would appear to be a required changes item for the web site Hello C-Tran, Please do not raise fares for honored citizens and please do not change the # 3 and # 25 routes as you are planning to do later this year. The fares are already too high for us poor and the # 3 and # 25 routes service s areas of st. johns Fare & Route and 33rd street that have no other bus service. Also both serve the court house and other government service offices. changes Thanks! Kirsten Moyers I was very please to hear you will be changing Route #2 to go down Kauffman. I work at the courthouse and live near 39th and Kauffman. In the past I looked into taking the bus to work but it was inconvenient and if I really wasn't able to drive I would walk (which I should do more often) as it was easier than walking a ways to a stop and then waiting and the times of arrival were not timely so I found it easier to walk. With you changes I will better be able to bus it more and leave the car in the garage. I am sure you know that the County Campus as they call it more than not works the 8am to 5pm schedule. To have buses arrive no earlier than 7:45am and leave no later that 5:15pm would be ideal. I think any earlier or late could make a difference in using the the proposed bus. change to Just want to say thank you and 'thumbs up' for the changes that will happen soon! You are all doing a great job. Bus Route 2 Aleta Shea I just wanted to comment that the BRT station placement has managed to skip a whole area that uses the bus and will cause me and many others who live in the vicinity of Falk Rd and Bagley Estates apartment complex to have to walk quite a ways on either side of the roadway to get a bus. It seems to me that the planners did not take into account the distance it actually is geographically from Falk Rd to General Anderson. It's not just a straight walk but there is some curve to it. I used to be for the BRT, but now I can see that it is a plan that does not care about the riders at all. Who made the final decision? Someone who has a car? Who has never ridden the bus? Lastly, the shelter BRT design is ridiculous. It rains here. The wind blows, yet the shelters don't live up to their name, they do not shelter.
112 Just wanted to give feedback for the open house meeting about proposed fare changes and the e fare payment system: I feel like you should not be raising the already high cost of fares, when fares were just increased this past September. A lot of people still have to drive to catch the bus, so they are paying gas AND monthly bus fares. As for Feedback for the proposed electronic fare payment system that helps us not have to pay for more than we need to use, I'm all for open house it. As someone who pays a lot for a monthly express pass that isn't good on the weekends, it's frustrating paying for meeting several days when I can't even use the pass. C-TRAN, I am very concerned with what i am reading and hearing from your drivers about how several routes will be changing when the new Vine starts. The area from main street to ft. Vancouver way will not be served by the #4 bus anymore and if you move the #39 & #3 routes from the area many of us riders will have a longer walk to a bus stop and many of us are seniors and disabled. Also these 2 routes serve medical centers and the #3 serves an easy way to get to the courthouse and government offices as well as the farmers market without a long walk or transfers to other Route buses. Please keep this in mind when planning. Changes Thanks!Jan Arthur Hello. I want to chime in and say that I hope you keep route 3 as is once The Vine is complete. It would be incredible to have line 37 go back to service between highway 99 and fishers landing. I really miss the convenience of that line 3 and 37 route. Thank you for your time. I want to ask if in the future the # 38 route could run on sat or sun. Even if it is just a reduced schedule. I have had Schedules several job offers for jobs but it requires me to be there on Sat and the #38 does not run. please consider if possible. Re: Public Invited to Weigh in on Service Change Very much like the route change concept for 38 going down 192 Ave/34 St/Transit center -- much more convenient Concepts for those of us living along 192 Ave that need/would like to commute to downtown :) #39 really important for us. Several handicapped in area take this bus to get to VA and other locations. I'm one person - I'm disabled Veteran but also have post polio syndrome and cannot walk even a short distance to catch the bus. The 39 stops at 12th & Garrison where I can easily catch the bus. I would ask that this #39 be extended to run on Saturdays and Sundays so people here from 87th to Garrison and down towards Divine can get to church and interconnect with Mill Plain. Also the bus needs to go both ways as it used to do, so people can more easily get over the the Hospital on 87th and to Vancouver Clinic. It seems like every time budget comes up, you people want to discontinue the 39. That is now fair for people like us who do not drive. I also have a disabled daughter who connects New with other buses to get to her doctors. Also I cannot afford to take C-Van and its too long of a walk from 12th Street schedule to Mill Plain Blvd. for me even with my walker 113 Ctran, Just wanted to let you know how disappointed i am that you are changing the #3 route. Now i will have to make a transfer and probably take longer and with so few shelters on some routes i will have to be in the rain a lot. Sure #3 route wish you would keep this route the same. it seems with all of these changes all you are bringing on is confusion. The changes least you could do for us is run buses earlier and later on Saturday's and Sunday's. You should have this new route include stops now served by the 4 between Downtown and Fort Vancouver Way having it serve Downtown and continue north to Fourth Plain Blvd looping back towards Delta Park By turning right New Route onto Fort Vancouver Way Making connections with the 5,6 and the vine and offering service at the stops that the 4 60 now serves in that area that the vine will not Half Hourly In the Service Change In September 2016 this route should go from hourly to half hourly service and should have Service done so long ago Half Hourly Service This Route With The September 2016 service should have half hourly service and should have long ago c-tran, Your proposals for the elimination of the 3 and 39 routes just made my life so harder. i now will have to transfer and god knows how long of a wait i will have now and also the 3 took me right to the farmers market now that won't happen. I am handicapped and all you did is make it a longer walk to a stop and transfers. I will never take the 4 bus as their is never security and you have to deal with druggies and homeless that like to aggressively panhandle and Route chang threaten people. The least you can do with this proposal is to run the 3 the same way or to run buses earlier and later proposals all 7 days of the week and beef up security on the 4 bus. C-Tran, I currently catch the # 3 bus at 4th plain and T street to go to work at the Courthouse. With your proposed route Schedule/Ro change i will now have to take multiple buses and have a walk to work and my bus stop. Please correct me if i am ute Changes wrong but it looks that way to me. makes it tougher on a disabled person like myself. Why can't the # 3 route stay the Sept,2016 same. So many of us use that bus to get to work in the Courthouse area. Sad times for all of us. is the feedback email for comments about route changes [email protected]. If so my email keeps coming back question undeliverable,. Thanks!Shaun C-Tran, Just wanted to comment on the service change concepts. Eliminating the #3 & #39 routes means transferring to other buses and who knows how long of a wait for the other bus will take to transfer. It seems like everything goes into the #4 route and the rest of us suffer. I will never ride a 4 route ever as their is no security at all and this bus is full of people who like to start fights and homeless that panhandle. I know you wont keep the #3 & #39 the same but the least you can do for us that don't ride the #4bus is to start buses earlier in the day and run them later. Also Service earlier and later buses on weekends would help. So Many people have to pass up jobs as the buses on weekends do Change run early and late enough to get to work. Concepts Jan Arthur, Vancouver 114 Dear C-Tran, What you are proposing to do with the elimination of the 3 & 39 routes and the changes of the 25 route is making all of us have to transfer buses and then if the buses are late or if your connections aren't good we have to wait and this is making a longer commute. You seem to care more about the new 4 line "The Vine" as you call it then any other routes. I will never ride a fourth plain bus as there are so many issues with people on that bus that drivers and Route security are to afraid to deal with. You should have better security on the 4 buses and also keep the 3 & 39 routes the Changes in same to avoid transfers 2016 Thanks!Caren Tidwell ctran, It sure looks like the way you are eliminating some routes and adding and changing routes that you will have to transfer buses when you normally would have been able to stay on one bus. The # 3 route is a perfect example of that.h you would leave everything as is with the non 4th plain routes. Just focus on the $ line changes and leave well Proposed enough alone on the others. The main things you really need are more security on the 4th plain route and buses that Route run later in the day on weekends. Changes Shaun Gentry from Vancouver ,WA C-Tran, Just wanted to ask that you keep the 3,39 &44 Routes the same. You are making most of us have to transfer buses to get where we are going by eliminating the 3 & 39 buses. Also the 44 provides a straight route to Delta park in the rush hour without having a wait of who knows how long to transfer to another bus. Seems like you worry more about people riding 4th plain buses than anything else. Please keep the 3,39 &44 the same. I do like the improved Service service to fruit valley so all proposals aren't that bad. changes sept Thank You, 2016 Anne Eaton of Vancouver CTRAN, Please keep the routes # 3,#39 & #44 the same. You are causing us that takes these routes to work to have to transfer buses when we used to be able to stay on one bus. I will just drive to work as it will be longer with a wait to transfer. i take #44 to one job on weekdays and the # 3 to a job on weekends. I take the #39 to medical Service appointments. Having to get off a bus downtown and then wait for another bus to delta park does not make sense Change when you can take one #44 bus to delta park. Please keep a rush hour direct bus to delta park from Van mall to delta Prposal park. Dina Mapula Vancouver,Washington C-Tran, I just wanted to let you know how upset i am that you will be eliminating the #44 bus route. I ride this bus to delta park every weekday to work and now i will be driving again. The #44 bus provides a direct line in rush hour to delta park without having to transfer and without having to take the #4 bus with all of the issues involved on that bus and Elimination the lack of security to deal with all of the nonsense from the druggies,criminals and panhandlers who seem to rule of #44 Route that route. There is no way EVER that i will ride a regular fourth plain route and have to wait downtown115 and transfer to delta park. By eliminating the #44 bus you just lost riders who buy monthly passes and are now going to drive to work. What a dumb decision to do this. I know you will not bring back the #44 bus but i hope you do. Take Care, Bonnie Jean
Proposal to discontinue route 3 I disagree with your plan to discontinue service along Columbia Way. The w Ctran, Sure wish you would keep the 44 bus running in rush hour. This gives us a non stop way to delta park without transfers. Also changing the 3 route which is the other route i use makes me now have to transfer as well. You just made my commute much harder. I will never ride a 4th plain regular rout 4 bus as of all the nasty people that cause Sept. 2016 problems. That is why the 44 bus is so important to keep as it is just full of students and people going to work. Never Changes had an issue on this bus at all. C tran, Please keep the 39 bus running do not eliminate it. This bus serves 2 medical centers and you can get to them with no transfering of buses. Also my wife takes the 44 bus to work and now will have to transfer. To eliminate a bus proposed straight to delta park during rush hour that requires no transfering of buses makes no sence at all given the fact that sept. 2016 most who ride are going to work and school and you just made life tougher. Again please concider leaving these changes routes alone. Your riders, Kevin and Connie Bean CTRAN, I think not having a bus like the 44 line going straight over to delta park during rush hour is not a good idea. You are making us that ride that line to delta park now have to transfer to a bus downtown with a wait i am assuming. I will September just drive to delta park but i feel sorry for others who have to wait and transfer buses. Seems like a lot of your 2016 route proposed changes require people to transfer now. Just wanted to give my opinion. proposals Thank You, Thomas Charles There is a notice for bus 25 passengers informing them of a possible permanent closure of the 99th street stop. The notice tells us to contact Roger Hansen, but this was the only way I could see how to do that. I need this stop for Closure of school and work transportation everyday; it's the closest stop to my house. The next closest is a 45 minute walk and I 99th st stop would appreciate it if this stop was kept. Thank you, Shasta
116 Ctran, I live in North Portland and ride the #44 bus to work in Vancouver.With the #44 bus line being eliminated and now in Sept. I would have to take 2 buses to get to work and the one being the #4 fourth plain bus that i stopped riding when you started the # 44 bus line due to the #4 line being so full of panhandlers and violent individuals who are always causing trouble on The #4 buses. I will go back to driving to work. You really need to think about having a #44 type express route in rush hour times as taking 2 buses is not a quick way to work like riding one bus is. i actually am not going to buy a pass for march and start driving then as you are tearing up the 4th plain and grand Sept. 2016 area and moved the stop i wait at to go home to an area that has no shelter from the rain. I am not the only person Service doing this as the changes you have made and are planning to make are not as good as they are now. Please keep Changes route #44. Kirsten Moyers Portland Oregon C-tran, Just wanted to ask that you keep the #3 route and #39 route as they are now. All you have done now is make me and Sept. service others have to transfer buses. I use these buses often for shopping and medical appointments and now i will have to changes transfer making taking the bus more difficult. Please leave these buses as is. Thank You, Kayla Shagafi Service Change Please keep the 44 bus route.it is a rush hour necessity and us riders should not have to be forced to ride the 4 bus Proposal route and then wait god knows how long for another bus. At least keep several buses running during rush hour. Route I suggest adding a bus stop for the new Sea Mar Clinic at 14508 NE 20th Ave. Sea Mar clinic serves the low income Change community and is the only community health center in Clark County. Add a bus stop at our clinic Sea Mar Community Health Please add a bus stop for bus route #19 Salmon Creek at our clinic Sea Mar Community Health Centers-14508 NE Centers 20th Ave, Suite 300 Vancouver, WA. 98662. Thank you very much! added bus we need a bus stop for patients of our clinic, current stops are too far away. thanks! 14508 NE 20th Avenue, Suite stop 300 Vancouver, WA | 98686 HI, My name is Kristina. I would just like to suggest a bus route in salmon creek on 20th Ave. it is a busy street where a lot of medical offices are located. It is really inconvenient for people to walk about 2 blocks ( long blocks) from Legacy Hospital to the medical office buildings. Please consider those who depend on C-TRAN to get around. Please bus route help this be a possibility to our community. Thank you, Kristina
117 Hello! I work at Sea Mar's Women's Health Center in Salmon Creek (14508 NE 20th Ave, Suite 300, Vancouver, WA 98686). I've noticed a lot of our patients don't have a ride to their appointments. They use services provided by C-Tran but they still have to walk for long distance from the bus stop. We see a lot of prenatal patients, that sometimes have difficulty walking for long distances. We would really appreciate a bus stop by our clinic. Our clinic is not the only one around. There are many other clinics that would benefit from a C-Tran bus stop in our street. Thank you for taking your time to read my request. If you have any question you can call me at (360) 892-0208. C-tran stop Sincerely, request Karina Salinas, CMA Hello, I work at Seamar (Vancouver Women's Health Center) at - 14508 NE 20th Ave Vancouver, WA 98686. I notice, a good majority of our patients use your services for their transportation needs. Although there is a stop near Legacy Hospital in Salmon Creek, putting a stop in front of or near our clinic would be beneficial to them. It would be helping patients with mobile disabilities, illnesses, patients who are nearing the end of their pregnancy, etc. It will also help patients in being more time efficient to their appointments and minimize stress and hassle for all C-Tran Stop involved. I really hope you take this suggestion into consideration, being there was a lot of thought put into it. Thank Request you for your time. C-Tran, I know that you probably have your minds made up that you are going to keep all Sept. 2016 service changes but i wanted to ask you to Please keep the # 39 Route the same. I will now have to transfer and have a much longer trip to get to work. Please keep it the same as it is an important route to get people to medical clinics,work and food banks Service without transferring buses. It looks like people who ride the # 3 bus will be facing the same issue. It is great that fruit Change valley will get great service now so i wanted to add that positive note as well. Concepts Michael Schimel Please keep the #44 bus line running during rush hour. The whole point of that bus is to make an easy trip in rush september hour to delta park without having to transfer buses or deal with the criminal element on the #4 route. for me if there service is no #44 bus i will just drive to delta park again and that will be one bus pass each month less you will bw selling. changes Judging by all the people who ride that bus they are planning on doing the same. Service Please keep the # 44 Express bus to portland's Delta Park. A Route in rush hour with no transferring needed is a Changes MUST! I would like to suggest a stop outside 14508 NE 20th. It is a busy clinic serving mainly patients with no insurance or stop state insurance and the bus route only stop would be greatly appreciated. There are many elderly veterans and seniors who use this bus route #3 to get from downtown Vancouver to the VA Hosp. Also to get to the Fred Myers grocery store. If you discontinue this route, you'll be doing a disservice to the "3 bus line elderly and the seniors of Vancouver. Please reconsider. Many are unable to take the 2 busses that are118 in the planned stage to get to these same places.
Several senior citizens from Smith Tower, Lewis & Clark, Esther Short and Columbia House depend on #3 for service to Fred Meyer at Grand Central. With so many of us using walkers, and having walking distance problems, deleting the #3 is going to be really inconvenient for alot of us. new bus We're hoping you re-consider cancelling the #3. routes Thank you. Please reconsider and keep the # 3 Bus Lines. Thank You, #3 Bus Lines Jeff Stoddard Currently the #3 stops right by the building where I live and takes me to Grand Central Fred Meyer. I don't want to have to transfer buses and wait in cold and rain etc to get to the grocery store. This is the closest one I can get to, and #3 bus route the #3 route has been WONDERFUL. I was really upset when I was told it was going away, and that people in Fruit to Fred Valley would have access to Fred Meyer and Winco and that would end the 3 route. PLEASE think of all the people Meyer who use this route as their only means of getting to Fred Meyer and reconsider ending it. ELIMINATIO N OF #3 PLEASE DO NOT STOP #3 BUS TO FRED MEYER. IT WOULD PUT A HUGE BURDEN ON THOSE OF US THAT DO NOT ROUTE DRIVE AND NEED GROCERIES, PRESCRIPTIONS AND OTHER ITEMS Please DO NOT discontinue this bus line. My grandmother depends on this route to get to the grocery store, as do many of the senior citizens in the downtown area. Myself and many like me are taking time out of our day to ensure that this rather important line remain in service for our loved ones, and I hope you heed our calling. Thank you for Bus #3 taking the time to read our suggestions, and please remember the impact that this line has in our community. Please keep the 44 express bus to Delta Park as it is needed during rush hour for a trip to catch max trains without September having to transfer buses downtown. I will just start driving again to delta park if the bus route is eliminated. 2016 Thanks! changes Betty Allen REMOVAL OF ROUTE THE CALLER DOESN'T WANT THE BUS #3 TAKEN AWAY. THE CALLER DOESN'T THINK IT'S NECESSARY TO HAVE #3 TWO SEPARATE BUSES GOING TO FRED MEYER OR THE VA. I understand that you are planning to discontinue the #3 route. Please know that there are over 150 units at Smith Tower, and that many of us are completely dependent on c-tran for transportation. The Shopping Shuttle runs only every other week, and the #3 but has been a life saver when we need fresh produce. I realize that you have other things to take into consideration, but do those things take precedence over the needs of citizens for transportation to loss of a place as vital as their source for food? service Thank you 119 Please keep the #44 Bus route. Why eliminate a rush hour bus to Portland's Delta Park. Makes no sense at all. I and Elimination the several other regular riders of this route i have talked to are not happy with having to transfer downtown and get of #44 bus another bus. I am just going to drive instead. there are a lot of senior citizens who rely on the convinces of the #3 bus to go to Grand Central Fred Meyer. having to do a bus transfer and walk farther with our groceries is a great in convince for us older people, please reconsider the # 3 bus removal of the #3 maybe run it less often but please don't take it away CTRAN. SEPT. 2016 The only routes i ever take are the 3.39 & 44. You are eliminating all of them. Thanks so much. Now if i continue to Route ride Ctran i have to transfer buses and have a wait. Thanks again. Concepts Bobbie Powell Earlier schedules for Route 65 shuttle and Friends: As you know, Banfield Pet Hospital will be relocating its headquarters to Vancouver sometime this spring. I Route 38 to am a current employee, and I live near the Parkrose Transit Center in Portland. Currently, access to the new Banfield new Banfield site would appear to be a combination of the Route 65 shuttle to Fisher's Landing, and then connecting to Route 38 Pet Hospital to the new headquarters at 18101 SE 6th Way. The difficulty is that, for early morning (6 am) shifts at the headquarter headquarters, the connecting service is currently unavailable, since direct access would only begin after about 7 am. s? Are there any plans to schedule earlier times for these routes? Thanks for any guidance on this point. ctran, Just wanted you to know that if you stop the 44 bus line i will no longer ride. those of us that ride the 44 bus are looking for a way to Delta park without transfers or that unsavory #4 bus with all of the issues with crazy sept 2016 passengers. If the 44 bus goes so do i and my monthly pass. Keep the 44 bus. proposals Renee Hafner fare increases What is going to happen to this route after you tear up the stops at Clark College? fare increases What will happen to the 39 VA route after you tear up the bus stops at Clark College?
120 I'm chair of the Cascade Highlands N.A. and am writing our next newsletter. I see that C-Tran plans changes to bus route # 80 and have written an article for our newsletter. Would you please read it over and see if it is accurate? I want to put out truthful and helpful information for our residents. Thank you very much. Jean Kent Chair, CHNA C-Tran Changes to Affect CHNA C-Tran has announced route changes, one of which will affect bus # 80 which transverses CHNA on the west side (Parkcrest/Blairmont) and the south side (McGillivray from Blairmont to Village Loop). If the proposed changes are implemented, the westbound bus will travel on McGillivray and not turn north on Blairmont (where the high school is located) but will continue on McG. until turning north on 136th Ave. The eastbound bus will reflect the same changed route. changes to There will be opportunities for public input during March, a public hearing in April, and the board’s decision will be bus route 80 made in May. Changes will be implemented in September. C-Tran, Please keep the # 44 bus route. It is a great route that provides workers and students a quick way to Portland without transfering to other bus lines. Sept. 2016 Thank You, Changes Alfred Mann STOP VIA CUSTOMER COMMENT FORM FROM VERONICA MARTI: "PLEASE DO NOT MOVE WE HAVE MANY ABOUT 300 REMOVAL SENIORS THAT LIVE BY THE STOP IT WOULD BE A CONVENIENT FOR THE SENIORS AND OTHER PEOPLE." STOP VIA CUSTOMER COMMENT FORM FROM VERONICA MARTI: "PLEASE LEAVE STATION WHERE IT IS- MOVING WILL REMOVAL MAKE A BIG INCONVENIENCE FOR SENIORS." VIA CUSTOMER COMMENT FORM FROM VERONICA MARTI: "PLEASE DON'T MOVE THE TRANSIT FROM WHERE IT STOP IS NOW WE HAVE A HARD ENOUGH TIME GETTING THERE I'M ON OXYGEN AND IN A WHEEL CHAIR THANK YOU REMOVAL SALLY VARGAS." VIA CUSTOMER COMMENT FORM FROM VERONICA MARTI: "PLEASE DON'T MOVE THE TRANSIT FROM WHERE IT STOP IS NOW WE HAVE A HARD ENOUGH TIME GETTING THERE I'M ON OXYGEN AND IN A WHEEL CHAIR THANK YOU REMOVAL SALLY VARGAS." C-Tran, Please keep the # 3 & #39 buses as is. You are making those of us and there are a lot of us that take these two buses to medical appointments. With your proposed changes you will make us now have to transfer. So we have to wait Plan To outside and probably not at a shelter for another bus. If you eliminate those buses i will just not buy a pass anymore Eliminate # and take a cab. it will be much easier for me and others with medical issues. 3 & #39 Thanks, Routes Joe Mills 121 C-Tran, I think it is a bad idea to eliminate route 44 when it provides a quick trip to Delta Park without transferring to another bus and waiting for that bus will add more time to the commute. I will just drive to delta park if you Proposed eliminate the 44 bus route. It will be easier then waiting for another bus to get there. Route TAKE Care, Eliminations Brenda Sonnen This comment was receied verbally by Larry Ham from Coach Operator George Dinan Based on his passenger interactions and ridership when he drives Route 25. It would be a loss to his riders if the Service routing was moved from 99th Street to 88th Street.He picks up regular passengers in the area between 25th Avenue Change and 50th Avenue. At the Feb. 25 CCAC meeting, committee member Charles Jenkins expressed his concern with the Route 80 concept that moves service farther away from Mountain View High School. He said this will adversely impact the students who depend on the service, and overall, C-TRAN should focus on getting closer to high schools, not farther away. Charles is a special education educator with Evergreen Public Schools. He has worked with disabled students, 2016 service including at Mountain View. change (entered by Eric Florip) As a person who has a disability here taking routes would be very hard to where as alot of us use public 2016 service transportation to get around I use the 80 to get myself to N from work to home to fishers to connect w other buses change (submitted 1/29/16 via Facebook by Sammie Spencer, entered by Eric Florip) Happy to hear the 19 will be on Sundays too. As a hospital worker, this frees me up to live a little further from the 2016 service hospital! change (submitted 1/29/16 via Facebook by Linda Clarke, entered by Eric Florip) I ride the 19 all the time and seeing that your talking about adding a Sunday route back is a plus but what I want to know is will you be adding later times during the week or Saturdays? I too being a person with a disability hate 2016 service having to ask people for a ride home because the bus doesn't run late enough. change (submitted 1/29/16 via Facebook by Rebecca Lawson, entered by Eric Florip) I live by gaiser middle school and I take the 25 to Clark College. There are also other clark kids that live in the gaiser 2016 service area as well. Unless you have another bus serve the area, don't delete the gaiser portion of the route. change (submitted 1/29/16 via Facebook by Larry Eria, entered by Eric Florip) I wholeheartedly agree with the decision to re-direct the #80 via the McGillivray Blvd/SE 136th Avenue intersection. 2016 service Great job, C-TRAN! #CascadePark change (submitted 1/29/16 via Facebook by "A Kidney for Scott", entered by Eric Florip) I work at Jansen beach. My only problem is with route 60. Serving only northbound in the morning and southbound 2016 service in the afternoon means that I am detouring to Delta Park twice for no reason. Other than that everything looks great. change (submitted 1/29/16 via Facebook by Ray Hughes, entered by Eric Florip) 122 Hopefully the new #39 route will be put on a 7-day-a-week schedule and not kept on its current weekday only 2016 service schedule. change (submitted 1/29/16 via Facebook by Stephen E. Adams, entered by Eric Florip) 2016 service I really like these options thanks for sharing Bobby change (submitted 1/30/16 via Facebook by T. Allen Lumsden, entered by Eric Florip) 2016 service Hopefully 72 will run more frequent change (submitted 1/30/16 via Facebook by Garrett Ruedi, entered by Eric Florip) 2016 service What about turning the #38 into a sat Sunday route ?? change (submitted 2/1/16 via Facebook by Sammie Spencer, entered by Eric Florip) Please do not change the 80, it goes by aparments and Mountain View High school. There are many physically and 2016 service mentally disabled who ride this route. change (submitted 2/25/16 via Facebook by Gregg Akehurst, entered by Eric Florip) Do not get rid of the Gaiser section on the 25. A lot of college kids including myself need the bus to get to Clark 2016 service College. change (submitted 2/25/16 via Facebook by Larry Eria, entered by Eric Florip)
Please don't cut 4's line to Delta Park. I'm moving to the Vancouver area and that would be my route to go visit my 2016 service family in Portland. It's the most straight-forward. change (submitted 2/25/16 via Facebook by Hayley Rozee, entered by Eric Florip) 2016 service a route from minnehaha to orchards (kaiser) that doesn't take 2 1/2 hours....for a 12 minute drive from my house. change (submitted 2/25/16 via Facebook by Dave Van House, entered by Eric Florip) 2016 service Yea, too cheap to pay for Max service to Vancouver. now you want to cut the Bus service too? come on!... change (submitted 2/25/16 via Facebook by James Rozee, entered by Eric Florip) SEPT BUS caller over heard the driver talking about the route #39 being canceled or changes being made to it. and he doesn't CHANGES like that he would like it to stay the same THE CALLER WANTED TO COMMEND US ON OUR EXPRESS BUSES. HE WAS ACTUALLY RIDING ON THE #38 ROUTE, BUT THE #38 ENDED UP DRIVING COACH #2273 BECAUSE THERE WAS A MESS ON THE BUS THAT THEY WERE ORIGINALLY SUPPOSED TO USE. THE CALLER BOARDED THE BUS ON EVERGREEN & C ST AND THOUGHT IT LOOKED LIKE A CHARTER BUS. THE SEATS HAD HIGH BACK SEATS AND WERE CUSHIONED. THERE WERE FOLD UP ARM RESTS AND RECLINING SEATS. UP ABOVE THERE ARE STORAGE RACKS AND READING LIGHTS. HE SAID THE ONLY THING MISSING WAS A FOLD DOWN TRAY AND AN ATTENDANT WALKING UP AND DOWN THE AISLE! HE SAID IT WAS THE MOST COMFORTABLE BUS HE HAS EVER RIDDEN ON. HE IS CURIOUS ABOUT THESE BUSES EXPRESS BECAUSE THEY AREN'T ON THE REGULAR ROUTES. HE WOULD LIKE SOMEONE TO CONTACT HIM AND LET HIM COACHES KNOW IF THERE ARE PLANS TO USE THESE BUSES ON ROUTES OTHER THAN EXPRESS ROUTES. HE ALSO NEEDS AND HOP MORE INFORMATION ABOUT HOW HOP PASSES WILL WORK. I GAVE HIM A ROUGH EXPLANATION OF HOW IT PASSES WORKS BUT HE WOULD LIKE MORE INFORMATION ABOUT WHEN THE TRANSITION WILL HAPPEN.123 The caller said that he is concerned about the number 3 route being taken away, he is disabled and from where he lives he catches the 3A to other stops for other buses. He says that it will be a huge inconvenience to him if the route Route #3 is no longer. I have written several times regarding the lack of connection to the Salmon Creek Park and Ride and Bus #19. However, I have received no acknowledgement. I work for the Vancouver School District and when I work at either Chinook or Alki, I need to walk almost a mile to reach my connection on the #9. Then another mile to return home. In 5 days I walk almost 10 miles just to make the bus connection. It would be so nice if the #9 connected to the Park and Service Ride as well as operating on Sundays, as well as adding 20th Ave service, like it used to. Connecting to the Park and Concepts Ride would also make going to the library easier.Thank you. When I attended the meeting at WSU, I didn't realize that there is a proposal to delete the bus stops in front of Legacy and Vancouver Clinic.I take the bus #19 almost daily in front of Legacy Hospital. I am not clear about where the bus Deleted would stop if the present ones are deleted. I hope that there is a stop planned that is nearby. I know that many Route people need to go to Legacy and the clinic. It would hard for them if these stops are eliminated. Thank you. CTRAN, I have two comments on your service change proposals. 1. Please keep the #44 bus. We need buses like that in rush hour times. I will not ride to Delta Park if i have to transfer to another bus downtown and wait with all the homeless and panhandlers that you know are going to be all over the transit center. I will just drive. Comments 2.Please run buses earlier on weekends on major routes 4,71,&37. Also run buses later on all days on other routes. On Service You can afford $250,000 for art work on the vine but won't run buses earlier on weekends and later at nights. Changes Barb Hoffman
124 This is feedback for the current service change concepts, but as I received a bounce message when sending to [email protected], I am submitting my comments via this form: Greetings, Regarding your most recent service change updates on March 7th, I would like to offer some feedback: Route 19: While I agree that service to medical clinics along 20th Avenue is important, so is service to WSU Vancouver. As the campus continues to grow, providing safe and efficient transportation options is critical. That said, while it would take longer to operate, I would suggest a hybrid option that services both the campus directly and clinics along 20th Ave. Route 25: I absolutely support this change. Service along 99th street provides improved access for Gaiser. It also better distributes the routes in the area, as there is less overlap on Highway 99 along with a greater separation between routes 25 & 78. Route 39: I like the concept, but living downtown, I question the value over existing routing. By running this along Columbia, it creates greater conflict risk between buses and pedestrians/bicyclists. As Columbia is a bicycle route, I would ask that C-Tran not run a bus along Columbia. Washington St is only 1 block away, so the benefit is negligible. Route 74: Good change! I like the improved coverage of the lost route. Beyond the new changes, my biggest concern lies with the loss of route 3 and no longer having a direct route from downtown Vancouver to Fred Meyer. We already have limited grocery store access in the downtown core, so losing a direct route to Fred Meyer is a big hit to the area. I know the 3 is not a busy route, but this is a significant change and Service loss to the area. Changes Otherwise, I like the overall system concept and appreciate C-Tran's willingness to look at the system as a whole. Comments Thank you, Jason Williard THE CALLER LIVES BY GARRISON SQUARE. SHE WOULD LIKE IT IF THE BUS #39 WOULD STAY AS IS. SHE SAYS A ROUTE #39 LOT OF PEOPLE WOULD BE CUT OUT OF RIDING IT IF THE ROUTE CHANGES. CTRAN, I WILL NOT be riding CTRAN to work anymore and will drive instead because of the #44 route being eliminated. I #44 Route WILL NOT wait to transfer to a bus downtown and wait while being harassed by homeless for money. You need a Elimination route like #44 during rush hour to portland. I tried to comment on website mail keeps getting returned undeliverable. Changing the 72 and adding 74 would literally CHANGE OUR LIVES FOR THE BETTER! I HAVE TWO DISABLED ADULT SONS WHO CURRENTLY HAVE TO WALK 1. 3 MILES TO AND FROM CLOSEST BUS STOP. THEY ARE MONTHLY BUS PASS USERS... I HAVE BEEN Proposed HOPING FOR A ROUT CHANGE LIKE THIS. ITS A THUMBS UP FROM US.. THANK YOU FOR OPPORTUNITY TO route 74 COMMENT. SHAWN L. Reside on 163 ave. Orchards I sure wish you would leave the routes 3,39 & 44 as they are now. You are making me have to transfer to other buses September and wait for those buses making it a longer commute. I will never wait downtown to transfer from the 4 to a bus to Route delta park as you know they unsvory types will just be all over that bus mall again causing trouble. I will drive from Chages here on out. You are going to lose a lot of people going to work on the 44 bus as no one wants to have 125to transfer buses and wait.
Hi - I am a 68 year-old woman, living at the Beverly at W evergreen and Franklin. My back is weak, but I tale the bus to Fred Meyer to grocery shop. Please do not change this route! I cannot manage a 45 minute trip to the grocery store, nor can mant elderly people who live at Smith Towers. You are our lifeline. Please consider our disabilities (mostly because of age) when changing the route. Route Sincerely yours, downtown Diana R Nichols at 511 W Evergreen Blvd, Vancou WA, WA Vancouver PHONE 971-570-3327 I sure wish you would rethink your plan to eliminate route #44. I am just going to drive to work again as i will by any Elimination means wait for a bus at a downtown stop or transit station. I stopped riding Ctran years back due to all the Proposal for crime,panhandling and drug issues at the old 7th street transit mall. Just wish you would keep the #44 route during #44 Route rush hour as a way to Delta Park without transfers. Request route change Per customer comment card, " There are no stops between Tech and Mill Plain. 37 to 38 going to 192nd, the or better connection is not timed right, I go to school at Charter and have to walk which I don't mind but there needs connection improvement." between From what I understood from the customer they wanted the 37 to go further down Mill Plain past 164th or they routes request that the connection between the 37 and 38 be better timed. #39 PASSENGER IS UPSET THAT THE PROPOSED ROUTING OF THE #39 IS NOT GOING BY MILL PLAIN & DEVINE ANY ROUTING LONGER. HE USES THIS BUS FREQUENTLY AND FEELS THE TRIP WILL NOW TAKE LONGER. Hello, In the morning, I take an Express bus to Portland, then transfer to a TriMet bus to Tigard. Sometimes I forget to buy an all-day pass. In the evening, if I pay cash for a $2.50 TriMet transfer, I am not allowed to later transfer to an Question Express bus even if I offer to pay the $1.35 difference. about Hop With the new Hop Fastpass system, how will this change such a scenario? Will the Fastpass automatically charge the Fastpass difference for an Express, or will it be just not allowed as now, or will I have to plan ahead each time and tell the regarding driver of the C-Tran bus I need an all-day pass? Express I am looking forward to the Hop system and like to make sure about all the details. (It sounds a lot like the Orca fares system up in Seattle which works great.) Thank you for your time, Ctran, you will be losing loyal riders if you eliminate the 44 bus and make us transfer downtown. We are just going to Keep Route drive to save time now that we have transfers and waiting. Not to mention the homeless we will have to deal with 44 downtown. 126 SERVICE CHANGE PROPOSAL – ROUTE DETAIL
The Service Change details below is laid out in groups to show changes that are interdependent on each other.
ROUTES 2, 3, 6, 19, 25, AND 39
Existing Conditions The changes proposed address a number of issues with routes operating in western Vancouver and the proposed changes extend north as some of the routes serve areas in the downtown area as well as Hazel Dell. With “The Vine” being routed to travel on Fort Vancouver Way to serve Clark College, once the new service begins and Route 4 is discontinued, Fourth Plain Boulevard west of Clark College to Broadway Street will lose service without additional action. As possible ways to serve this section were considered, a list of existing issues in the area was developed. Among them:
• Currently there is no service on Fourth Plain Boulevard west of BroadwayStreet; • A request to connect Fruit Valley directly with grocery shopping; • Fruit Valley is served by Route 25 which has on-time performance issues and an irregular schedule (operating every 35 minutes weekdays, every 50 minutes on the weekends); and • Routes 2, 3, and 39 are the three lowest performing regular C-TRAN routes largely attributed to operating in a low density area, an overall low performance design, or running an irregular schedule. Table 1 lists each of the regular C-TRAN routes.
127 The changes to the five (5) routes in this group are driven by resolving the design and performance of Route 3. When designing routes, circular routes are usually reserved for downtown circulators that cover much less area and operate with high frequency. Larger loops tend to be at the end of routes that reach out into lower density areas to allow a single bus to cover more area (coverage routes). Downtown routing is usually more linear bringing people in and out of a dense central business district where demand is high. To provide two-directional service, the large loop requires two (2) buses in service regardless of the actual passenger demand. To complete a loop, the bus needs 45 minutes which then gives the Route 3 an irregular schedule – one that is not evenly divisible into an hour. Schedules generally should run hourly, every 30 minutes, or every 15 minutes or better so that connections can be coordinate to minimize passenger wait times.
The area served by Route 3 has some severe limitations to attracting ridership. For transit to perform well, a route needs to draw ridership from destinations on both sides. Route 3 travels through a large area with the Columbia River on one side and the Fort Vancouver National Historic Site on the other.
The concept was to eliminate Route 3 as it exists today and use the resources to operate new service (see Route 6) between Fruit Valley to the VA Medical Center that will continue on Fourth Plain Boulevard to Grand where a Walmart Neighborhood store and a Fred Meyer are located. This would create a more linear east to west service.
The greatest concern expressed about Route 3 came from residents in the downtown area that today travel from downtown to the Fred Meyer along Columbia Way. One alternative suggestion received was to try to use a single bus in a smaller loop. While this would reduce the resources needed in half, it would still operate along the Columbia River where little demand exists and the northern route would duplicate other existing service along Evergreen Boulevard so productivity (measured as Passengers/Revenue Hour) would likely decline further below performance standards.
Existing Route 3 Average Weekday Ridership by Stop (On/Off counts)
128 While staff realizes that requiring residents of downtown Vancouver to transfer if they wish to go to the Columbia House Fred Meyer, the low performance of the Route 3 makes it difficult to justify the current routing.
Route 3 Proposal: Eliminate Route 3.
The Route 39 concept also received a number of comments. The idea taken to the public was to truncate the route east and south of Fourth Plain Boulevard to allow for extending the western end to serve the Rosemere area (which is currently served by Route 3) and then into downtown Vancouver to provide this route with a major ridership generator. The original concept was to use Columbia Street north of Mill Plain Boulevard and then move over to Washington Street to duplicate other routes using Washington Street, 8th Street, and Broadway Street to serve the downtown area and to turn around to reverse the route.
Some concern was expressed with the loss of a direct connection from the Stapleton area north of Fourth Plain and PeaceHealth Southwest Medical Center and the Vancouver Clinic near Mill Plain. In addition, the fact that no service would operate on 78th Avenue directly in front of the Vancouver Clinic was stated as a loss of service by some of limited mobility. In evaluating these concerns, ridership was very low in most of the segment with the strongest piece being on 78th Avenue; the three (3) stops on this roadway combined to have a daily average of nine (9) boardings and 12 alightings per day. In weighing this change, staff recommends moving forward with still dropping the eastern portion so the route can be extended into downtown Vancouver which is the only ridership generator large enough to raise the performance of this route. Service on Mill Plain is within 0.25 miles of the Vancouver Clinic, which is the fixed route definition of being considered “served”.
One of the earliest suggestions from the public was to keep the Route 39 on Columbia Street to 6th Street before turning on Broadway. This would allow for better access to Esther Short Park and the Vancouver City Hall as well as maintain some service on 6th Street. This idea has been incorporated into the proposal.
Route 39 would still be operated Monday – Friday only and approximately the same span of service (7:30 a.m. – 7:20 p.m.).
129 Route 39 Proposal: Adopt the routing change shown below.
Route 39: Rosemere
For the Route 2 concept, a minor routing change was considered. With the proposed Route 39 operating on Columbia Street, Route 2 would be shifted west to use Kauffman. This would pick up a section of the current Route 3, which is proposed to be eliminated. No changes to the current schedule were considered.
No concerns were expressed regarding this concept and there was a general agreement that, if Route 3 would no longer operate, it would be good to make this adjustment.
130 Route 2 Proposal: Adopt the routing changes shown below.
Route 2: Lincoln
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To replace service on Fourth Plain Boulevard west Fort Vancouver Way as well as to address the direct connection for Fruit Valley residents to nearby grocery shopping, a concept was developed that would use the hours and buses from Route 3 to operate two (2) new short routes originating out of the VA Hospital layover point. The first, Route 5 Fruit Valley, would travel from the VA hospital and head west on Fourth Plain Boulevard, turning north on Fruit Valley Road, east on W 39th St, south on Kauffman Avenue, and east back onto Fourth Plain Boukevard to return to the VA hospital. For the second route, Route 6 Grande, the bus would return to Fourth Plain Boulevard, this time traveling east, then going south on Grand Boulevard, east on Columbia House Boulevard before using the WSDOT park-and-ride to turn around and reverse direction back to the VA hospital.
When presented to the Fruit Valley Neighborhood Association, they were happy with the concept but suggested that the bus stay on 39th Street until turning south on Main St to access the Safeway and bring grocery shopping even closer to Fruit Valley. Staff reviewed this routing but felt that the 39th Street/Main Street intersection was too small to accommodate the turn and that Main Street has two (2) other routes already operating on it which would duplicate service where it was not needed. Staff left the route concept unchanged.
Other comments surrounding the two route concept was some confusion on having the buses “flow-through” to provide a one-seat ride and the issue on if non pass using riders would have to pay a second fare which happens with certain fares when going between two (2) routes. Given both of these instances, staff has modified this to being a single line: Route 6 Fruit Valley/Grand. This route is designed to where service would operate every 30 minutes during most of the weekday and once an hour in the evening and on weekends.
At the Three Creeks Library open house, someone raised an issue with Fruit Valley no longer having a direct connection to downtown to access commuter service into Portland. He had a suggestion on how this could be addressed and this will be investigated as part of the next service change.
132 Route 6 Proposal: Adopt the new route as shown below. Service will be every 30 minutes during weekday peak times and hourly in the evenings and on the weekends.
Route 6: Fruit Valley/Grand
If the proposal to create Route 6 is approved, conceptually the Route 25 would no longer need to serve Fruit Valley. Combined with streamlining the north end of the route by using 88th Street, enough time would be saved to both improve the frequency by operating every 30 minutes and improve the on-time performance of this route. The 88th Street routing would then turn north on Highway 99 allowing passengers along the rest of the route to access grocery shopping. It would then turn on 99th Street to access the 99th Street Transit Center.
Early in the public outreach process, C-TRAN received a number of comments from riders that service on 99th Street was better utilized than 88th Street and that moving the route 0.5 miles south would be too much of a hardship. In investigating these concerns, staff did find that actual ridership along 88th Street was significantly less than 99th St when separated out from Hwy 99 use. The Hwy 99 ridership on the existing Route 25 would still have access to Route 71 and those going to Winco would still be able to get there from 99th 133 St on the north side. Staff advanced this option. No concerns were raised after updating the material on March 7, 2016, and, combined with the smaller impact, staff is now recommending this option. Service would remain seven (7) days a week and operating the same span of time as the current schedules. Frequencies would change from every 35 minutes on weekdays to every 30 minutes and weekend service would change from every 50 minutes to once an hour.
Route 25 Proposal: Adopt routing Option 2 as shown below. Service will be every 30 minutes on weekdays and hourly on the weekends.
Route 25: St. Johns
134 The last route in this group is the Route 19. The initial concept did not involve changing the routing but to no longer short-turn the route on Saturdays prior to reaching Washington State University (WSU) Vancouver and add Sunday service. The conceptual changes to Route 25 would reduce the needed cycle time (the time a route needs to complete a round trip and be ready to depart on the next trip) to 90 minutes during peak demand. Using the three (3) buses assigned to this route, the frequency on Route 25 would be every 30 minutes. In the off-peak and on weekends, however, this route can function with 80 minute cycle time and can be interlined with the Route 19 which only needs 40 minutes to complete a roundtrip during the off-peak. This would allow for both routes to be run with 60 minute frequency when the demand is lower using on two (2) buses as opposed to the three (3) buses used today on Saturday. Currently, Route 25 requires two (2) buses to provide 50 minute frequency and Route 19 has no Sunday service.
When the expanded service concept for Route 19 was presented to the public, a suggestion was received that suggested a major rerouting west of the campus that would address the request for service to the medical clinics located on 20th Avenue in Salmon Creek and serve WSU Vancouver by use of a multiuse path from 29th Avenue. Walking distance from 29th Avenue is approximately 0.25 miles from the center of campus. The overall response to this possible routing has been favorable with some concern expressed for students with disabilities. With a significant modification to the concept being considered, staff is not proposing the change as part of this public hearing but would pursue additional public outreach. Staff would be looking to possibly return to the Board with this as a proposal by the June Board Meeting for approval.
Route 19 Proposal: Extend Route 19 on Saturdays to WSU Vancouver; add Sunday service. The map below shows the existing routing (Option 1) and the possible change to operating west of the university (Option 2) that could be brought back to the C-TRAN Board depending on further public comment.
135 Route 19 Salmon Creek
136 ROUTES 7, 72, 73, 74 AND 78
Existing Conditions Current service on NE Fourth Plain Boulevard east of Westfield Vancouver Mall is provided largely by Route 72, which operates hourly on meandering routing to cover Orchards, and by the limited stop Route 44 which operates every 30 minutes on Fourth Plain Boulevard but only during the morning and afternoon peak hours. The Route 7 also operates in the area, operating largely on SR 503 but deviating to Five Corners to cover that area. The Vine service assumes the discontinuation of Route 44, but leaves service hours towards making improvements along the eastern part of NE Fourth Plain Boulevard to offset the loss of this route. When considered together, there are opportunities to restructure the routes to provide service that is more direct to Vancouver Mall.
Possible Changes The concepts presented to the public would operate on almost all the same routing but remove duplication and provide faster, more direct service within the same area:
• Starting with Route 7, the concept would be to remove Five Corners so that service to and from Battle Ground would be faster and more direct; • In place of Route 44 east of the mall, a new Route 74 would be created that would operate hourly on NE Fourth Plain east to NE 162nd Avenue to provide better two- way service to the new Walmart near NE 147th Avenue and bring service to Heritage Market Center anchored by Safeway; and • Route 72 would pick up Five Corners and then operating the current loop of SR 503, NE 99th Street, NE 152nd Avenue and NE 76th Street. Removing Fourth Plain from the route would significant improve travel times in the loop.
While comments regarding the concepts were very favorable, a couple of suggestions and issues were identified. For Route 7, a couple of C-TRAN Coach Operators were concerned that, while staying on SR 503 was shorter in distance, the added traffic and traffic signals would cause enough delay to actually be slower. Fieldwork did show a measurable impact to operating speed but the shorter routing proved to be quicker during the peak measurement. During the off-peak, the traffic impact of the conceptual change will be beneficial and is now being proposed. No changes to the schedules are proposed.
For Routes 72 and 74, it was pointed out that the concept of not bringing Route 72 down to Fourth Plain would have the negative impact of removing direct service from Orchards. The suggestion was to loop Route 74 northward to pick up the area surrounding 78th Street and Ward Road. This suggestion was incorporated into the public outreach material and is now being proposed. The Route 72 frequency will be increased to run every 30 minutes during peak times and remain hourly in the evening and on the weekends. The new Route 74 would operate hourly and operate a seven (7) day schedule.
A couple of months ago, C-TRAN received a request to serve the residential area north of Vancouver Mall once the transit center is relocated to the south of the mall. Currently, 137 residents in the area have the opportunity to walk to the transit center but the new location would require a significant increase in the walking distance and few sidewalks exist connecting their neighborhood to the new location. With so much boarding and alighting activity occurring at the mall as riders move between buses, ridership from those who walk to the transit center are unknown. Staff had originally developed the concept for the Route 78 to come closer to the area north of the mall but comments received indicated that the walk there was still too far. With the Route 74 being fairly short, staff felt that it had time to run a single directional loop along the ring road to serve the existing pedestrian access points without having to add additional resources. This loop will have a separate designation – Route 73, to allow staff to evaluate the performance and determine if more or less service is warranted as part of a future service change. The conceptual change to Route 78 has been dropped.
Route 7 Proposal: Adopt the routing change shown below.
Route 7: Battle Ground
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Route 72 Proposal: Adopt the routing change shown below. Increase weekday peak hour service to every 30 minutes.
Route 72: Orchards
139 Route 73 Proposal: Adopt the new route as shown below. Service will operate hourly, seven (7) days per week.
Route 73: Vancouver Mall Loop
140 Route 74 Proposal: Adopt routing Option 2 as shown below for this new route. Service will operate hourly, seven (7) days per week.
Route 74: East Fourth Plain
141 OTHER ROUTES: 37/38, 60, AND 80
Unlike the first two (2) groups, proposals for Routes 37/38, 60, and 80 would not impact proposals to other routes.
The concept for Route 38 shared with the public was to operate on 192nd Avenue south of Mill Plain Boulevard and the use 34th Street to connect to the Fisher’s Landing Transit Center. This would require that the route no longer travel north of Mill Plain where the current route turns around to return to downtown Vancouver. At the January Board meeting, it was pointed out that this would have some impact on Union High School. Staff reviewed activity at the Route 38 stops east of 164th Avenue. With six (6) boardings and four (4) alightings average daily activity at the stop closest to the school, ridership is considered light and it is unknown if all the ridership is related to the school. The strongest ridership in the area occurred at the Mill Plain/192nd intersection with 53 boardings and 48 alightings. The two (2) likely sources of the majority of the ridership are the Walmart located at the northwest corner and from people walking up 192nd from the south.
Existing Route 38 Average Weekday Ridership by Stop (On/Off counts)
Public comment on the concept was predominantly positive as the routing would not only serve a new area but also extend connectivity from other routes at Fisher’s Landing. C-TRAN staff did reach out to the Evergreen Public School District and discussed the ridership numbers we had with Dean of Students Jamie Johnston. He would prefer the route remained as is but understood the issue of trying to serve the greater area. Based on the results of the ridership analysis and public comments, staff is proposing making the change to Route 38.
Several questions came up asking that, if the change were to take place, would Route 38 have any weekend service. Since all Route 37 and 38 trips would end at Fisher’s Landing, 142 splitting the service equally between the two (2) routes would provide the best coverage. As part of the proposal, staff recommends adding Saturday service on Route 38 with 40 minute and reducing the frequency on Route 37 from every 20 minutes to every 40 minutes. On Sundays, the proposal is to add service to Route 38 operating hourly and reducing Route 37 service from every 30 minutes to hourly.
Route 37/38 Proposal: Adopt the routing change to Route 38 shown below. Add weekday evening service on Route 38 (60 minute frequency). Add weekend service to Route 38 (40 minute frequency on Saturday; 60 minute on Sunday). Reduce weekday evening service from 30 minute to 60 minute frequency. Reduce weekend frequency on Route 37 from 20 minute to 40 minute on Saturday; from 30 minute to 60 minute on Sunday).
Route 38: Mill Plain/192nd
For Route 80, the conceptual change was to better penetrate Cascade Park by using SE 136th Avenue south of Mill Plain to reach SE McGillivray Boulevard. This would reduce duplication of service on Mill Plain where Routes 37 and 38 operate, and cut almost a mile off of the route length which would improve schedule reliability. With this routing, however, the route would no longer pass in front of Mountain View High School (MVHS) so students who use this route would have more of a walk to the bus stop. At the January meeting, the C-TRAN Board noted this impact and wanted staff to reach out to the school.
In reviewing ridership along the segment of Route 80 that would no longer be served if the conceptual routing was adopted, the two (2) stops serving the school totaled 23 boardings and 19 alightings of which over half occurs outside typical school bell times. The highest activity occurred at the intersection of Mill Plain/136th (74 boardings and 38 alightings at three (3) stops) likely tied to transfers to and from Routes 37 and 38. Another strong stop 143 is at Hearthwood Boulevard – Park Crest Ave/Mill Plain (29 boardings and 24 alightings at the two (2) stops).
In reaching out to MVHS, Principal Matt Johnson replied by e-mail stating:
“I wanted to share some info that I would like to include in the decision making process regarding the use of the stop outside MVHS on Blairmont Drive. It is important to note that many students do access this stop to come to and from school. This route is especially important for students after and before school hours if they cannot take the school buses or get a ride from someone. Additionally, on our campus, the district has placed the Crestwood School which is a transitional educational facility for students who have special needs and are being receiving additional services post high school. This group of students participate in job training outside school hours and use the bus route to get to the places of business they are working/training at around the district. Many of these students also have physical disabilities and the convenience of the bus stop on Blairmont is much appreciated. Although a stop on McGillivary could be managed, it would place an substantial inconvenience on our students who use the stop.”
Existing Route 80 Average Weekday Ridership by Stop (On/Off counts)
144 In weighing the known factors, staff proposes to move forward the concept as a proposal. The current routing does provide a benefit to MVHS that will become less so with service on McGillvray being 0.35 mile away. Operating on 136th Avenue south of Mill Plain, however, would bring access to transit to several apartment complexes and senior housing which is currently 0.6 mile away from the nearest route. The directness of travel would shorten the route by almost a mile, saving 5-6 minutes per trip or close to ten (10) percent of the scheduled trip time. This saved time would improve the schedule reliability of the route which, in turn, allows better connections between routes.
Route 80 Proposal: Adopt the routing change shown below.
Route 80: Van Mall/Fisher’s
145 Route 60 would provide C-TRAN riders a connection between Downtown Vancouver and and TriMet’s light rail service at Delta Park while also providing service to and from Jantzen Beach. Once The Vine begins service, Routes 4 and 44 will no longer operate. These two (2) routes provide the majority of service to the two (2) Portland destinations and the Route 60 is designed to maintain this connection. The conceptual design brought to the public would only serve Jantzen Beach in one (1) direction each round trip. Of the current ridership on Routes 4 and 44, over 70 percent of riders travel between downtown Vancouver and Delta Park with most traveling to Delta Park in the morning and from Delta Park in the evening. Route 60 would shift to match demand, bypassing Jantzen Beach on the way to Delta Park in the mornings to get commuters to the Delta Park light rail station and then stop in Jantzen Beach on the way back to Vancouver. The afternoon trips would reverse this by stopping at Jantzen Beach on the way to Delta Park but then heading straight back to downtown Vancouver. This approach would provide the majority of riders with shortened travel times.
Overall, public comments regarding the Route 60 concept at the open houses was very positive. A number of complaints were received, however that noted that traveling to and from Jantzen Beach would be much longer. In reviewing the current Route 4 in operation, a trip in and out of Jantzen Beach takes approximately seven (7) minutes which is the delay all riders of Route 4 going to and from Delta Park experience today in each direction. On the Route 60, trips bypassing Jantzen Beach will take about seven (7) minutes longer to get there. Essentially this would transfer the out-of-direction burden between these two (2) groups of passengers but with the larger 70 percent gaining the savings. In addition, by only going into Jantzen Beach in one (1) direction per round trip, the saved time would improve frequency from every 15 minutes to 12 every 12 minutes during peak times. Given the overall benefit, staff proposes that the new route be adopted as originally presented.
Route 60 Proposal: Adopt the new route as shown below. Service will operate every 12-15 minutes on weekdays except early morning and late evening when it will be approximately every 30 minutes. Weekend service will be every 15-20 minutes with early morning and late evening when it will be approximately every 30 minutes. Overall, the schedule will be similar to the current frequency offered by Route 4 but with better peak frequency.
146 Route 60: Delta Park Limited
147 148 149 150 151 152 153 154 155 156 157 158 159 160 161 162 163 164 165 166 167 168 169 170 171 172 173 174 175 176 177 178 179 180 181 182 183 184 185 186 187 188 189 190 191 192 193 194 EXECUTIVE DIRECTOR/CEO 2016 GOALS & OBJECTIVES 1st Quarter Update (January - March 2016)
Goal 1: Oversee all elements of The Vine Bus Rapid Transit (BRT) Project through to completion, on time and within budget.
Participated in discussions and decision making with staff and legal counsel on strategic project delivery matters. Reviewed and approved 21 change orders.
Goal 2: Assist Board in development/execution of plans and policies as directed, including review of agency service area boundary, update of C-TRAN 2030 Plan, and adoption of 2017-2018 Biennial Budget. Provide research and strategic support as necessary.
Helped lead scheduling organization and preparation for April 16, 2016 elected official C-TRAN Boundary Review Workshop.
Goal 3: Oversee advancement of key value added agency projects, including expansion of Fisher’s Landing Park & Ride lot, eFare, farebox replacement, computer aided design/automated vehicle location (CAD/AVL) upgrade and C-TRAN agency-wide safety initiative.
Stayed abreast of and supported staff work on Fisher’s and eFare projects. Participated in key decision making and vendor contacts on the farebox replacement and CAD/AVL upgrade projects.
Goal 4: Support and help lead C-TRAN marketing and public involvement initiative to raise awareness and positive perception of C-TRAN and to attract new riders.
Stayed out of the way of Marketing and Public Affairs staff working on social media, school bus pass program, and C-TRAN 2015 Annual Report.
Goal 5: Maintain frequent two-way communication with staff and initiate efforts aimed at staff development, management succession planning, and employee recognition.
Organized and helped lead Executive Staff 2016 Planning Workshop; rode along with C-VAN Operator Jaime Somosot March 1; hung out and talked with Operators reporting to work at 4:30 to 7:00 a.m. on March 4; Q&A with C-VAN and Fixed Route Operators at eleven Core Group meetings January through March.
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