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Warranty Telephone Number: 0344 573 8029 Assistance Telephone Number: 01737 334098
Vehicle Identification
Please complete the vehicle information below to assist in event of a breakdown
Vehicle Make ......
Registration Number ......
Chassis Number ......
Length of Vehicle ......
Weight of Vehicle ......
Product Number ......
Expiry ...... INTRODUCTION
Dear Customer,
Thank you for buying a Brownhills motorhome. Our purpose is to make our customers feel so good about the product they have purchased that they become customers for life. We will achieve this by embracing the timeless principles of honesty and integrity. Continuous customer care training will ensure that we apply those principles as we grow relationships with our customers; providing best in class products and services. With this in mind you can be confident that the vehicle you have chosen has been prepared to the highest standards and will give you many miles of pleasurable motoring.
Whether you are a new or experienced owner, we hope that you enjoy your motorhome and join the ever growing band of people who choose to spend their leisure time in one of our motorhomes.
Brownhills believes that comprehensive and efficient after sales support is vital for customers’ peace of mind and to reflect this and the confidence we have in our products, every motorhome comes complete with a guarantee. The Brownhills Warranty has been designed to fulfil exacting requirements and provide you with an effective customer care package in the event of the unexpected.
Full details of the cover provided are contained within this booklet which you should keep in a safe place, preferably with your vehicle. You should also carefully read this document in conjunction with the Welcome Letter which defines the duration and level of cover you have to obtain the maximum benefits from this cover. It is your responsibility to maintain and service the vehicle in accordance with the recommendations and instructions in this document.
Should you have any queries regarding this document, please contact your dealer or Car Care Plan on 0344 573 8029.
BROWNHILLS ASSISTANCE IS INCLUDED WITH ALL GOLD AND SILVER 12, 24 & 36 MONTH USED MOTORHOME WARRANTIES
GEOGRAPHICAL LIMITS Your warranty covers you in the UK and Western Europe. The UK is defined as Great Britain, Northern Ireland, the Isle of Man and the Channel Islands. Western Europe means only the following countries: Andorra, Austria, Belgium, Bosnia Herzegovina, Bulgaria, Croatia, Cyprus (excluding Northern Cyprus), Czech Republic, Denmark, Finland, France (& Corsica), Germany, Gibraltar, Greece, Hungary, Italy (& Sicily, Sardinia, San Marino & Vatican City), Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Republic of Ireland, Romania, Slovakia, Slovenia, Spain, Sweden and Switzerland. Please refer to page 12 for the geographical limits of your Brownhills Assistance cover.
1 DEFINITIONS
THE WARRANTY THE ADMINISTRATOR This is to certify that in consideration of the payment Car Care Plan, Jubilee House, 5 Mid Point Business Park, being received, where appropriate, the warranty will Thornbury, West Yorkshire BD3 7AG. apply to the person(s) named in the Welcome Letter for the benefits set out in this warranty document subject to THE DEALER the terms, clauses and conditions as specified. The dealer from whom the person named on the To assist with your understanding of the cover provided Welcome Letter acquired the vehicle. the key definitions are listed below; THE VEHICLE WARRANTY The motorhome referred to on the Welcome Letter. The mechanical breakdown cover is not an insurance product but a guarantee provided by Brownhills THE BOOKLET Motorhomes Limited to the person named on the This complete document. Welcome Letter including all terms contained within this booklet and detailed on the Welcome Letter. THE WELCOME LETTER The letter accompanying this booklet. CANCELLING THIS WARRANTY Cancellation and a full refund will be made where MAXIMUM CLAIM LIABILITY requested up to 14 days after warranty purchase The maximum claim liability is shown on your Welcome assuming no claims have been made. After this time no Letter. For Gold cover the maximum claim liability during refund will be given. Where the warranty has been the period of cover is the aggregate up to the price paid provided free of charge no refund will be given. for the vehicle, inclusive of VAT. If you have Silver cover, the maximum claim liability is £1,500 per claim up to an WARRANTY TRANSFER aggregate of £5,000 during the period of cover, inclusive The warranty is not transferable to another customer of VAT. If you have Bronze cover, the maximum claims or vehicle. liability is £500 per claim up to an aggregate of £3,000 during the period of cover, inclusive of VAT. THE COMPANY Brownhills Motorhomes Limited, Registered address: PERIOD OF COVER A1/A46 Junction, Newark, Nottinghamshire NG24 2EA. The Company’s obligation under this warranty shall commence from the date of purchase or at the expiry of MECHANICAL BREAKDOWN the manufacturer’s warranty period and will be binding for The failure of a component for a reason other than wear the period in months as indicated on the Welcome Letter. and tear, normal deterioration or negligence causing a sudden stoppage of its function. Replacement of parts YOUR LEGAL RIGHTS which have reached the end of their effective working This cover is in addition to your legal rights. It does not lives because of age/or usage are not liabilities under the affect or prejudice your legal rights against the supplier terms of this warranty. The warranty does not cover if the goods are not of satisfactory quality, fit for the tuning, adjustments or the cleaning of any assemblies purpose and as described. including fuel and lubrication systems. FOR YOUR GUIDANCE THE PERSON COVERED This cover is designed to assist you towards the cost of The purchaser of the vehicle as named on the repairs to any parts listed in this document in the event of Welcome Letter. a mechanical breakdown. The Company will only accept responsibility for mechanical breakdowns as per the terms and conditions listed in this document. The cover will only become effective when the payment in full has been accepted by Car Care Plan.
2 GOLD WARRANTY COVER (EXCLUDING HABITATION COVER)
GOLD COVER OIL LEAKS The maximum claim liability during the period of Crankshaft front seal, camshaft oil seal, auxiliary shaft cover is the aggregate up to the price paid for the oil seals, drive shaft(s), oil seals differential pinion seal. vehicle, inclusive of VAT. All other oil seals or gaskets are not covered unless they require the complete removal of a failed major If you have Gold cover you are covered for the following component which is listed as being covered under parts against mechanical and electrical breakdown; the warranty. All major mechanical and electrical components of your motorhome fitted as part of the original specification are WORKING MATERIALS covered, with the exception of the items listed under the Oils, oil filter and anti-freeze are covered only where their heading “parts excluded from the warranty”. replacement is essential as a direct result of the failure of a covered item. Examples of covered components: • Engine • Manual gearbox • Automatic gearbox PARTS EXCLUDED FROM THE WARRANTY • Torque converter • Differential • Clutch Wheels, tyres, batteries, gas bottles, gas regulators, all • Front wheel drive • Rear wheel drive trim and finish, soft furnishings, carpets, floor coverings, • Propshaft • Wheel bearings work surfaces and all similar décor, window catches and • Engine Cooling system • Air conditioning all stays, shower tray, wash basin and associated fittings. • Turbo charger (where factory fitted) Replacement of blinds, hinges, catches, stays and doors. • Fuel system • Front and rear suspension Bodywork, paintwork, all windows, weather strips and • Steering • Brakes • Electrical system seals. Any damage caused by water ingress including • Engine management electronic control unit (ECU) flood damage. Door locks, handles, hinges, check straps, upholstery, seat runners and seat adjustment mechanisms. The adjustment of any component. Normal Components also included are: wear and tear/servicing items and other component subject to routine maintenance including spark plugs, TIMING BELTS wiper blades and arms, auxiliary drive belts, pipes, hoses Timing belts and tensioners are covered providing that and associated fittings, exhaust system, catalytic the last due change of the belt has taken place as converters and diesel particulate filters, brake drums, specified by the manufacturer’s schedules (proof brake shoes, pads and discs. Replacement of any lamps required). Damage caused if the timing belt has not or bulbs, fluorescent tubes, fuses, wiring connections, been changed as specified by the manufacturer is looms and electrical connections, and heated specifically excluded. screen elements. Entertainment and communications systems and all GEARBOX CASINGS INCLUDING DIFFERENTIAL connected equipment, aerial masts and motors, satellite CASINGS navigation or any telephonic associated equipment. Should the failure of any of the internal components Alarm systems or trackers unless factory fitted or approved by the manufacturers and installed by the manufacturer’s result in damage to the casings then they will also be dealer/agent. covered and will constitute part of the maximum claim liability. Please note; if the failed component is no longer available, Brownhills will only be responsible for the cost of the original failure and not the cost of a replacement unit.
3 SILVER & BRONZE WARRANTY COVER (EXCLUDING HABITATION COVER)
SILVER & BRONZE COVER AUTOMATIC GEARBOX If you have Silver cover the maximum claim liability Failure of the following internal mechanical parts: Shafts, is £1,500 per claim up to an aggregate of £5,000, gears, clutches, brake bands, valve block, governor, oil inclusive of VAT, during the period of cover. pump, bearings and bushes, servo, drive plate, transfer gears, transmission control unit (TCU), gearbox oil If you have Bronze cover, the maximum claim cooler. Gearbox casings if damaged by a failure of liability is £500 for any one claim up to the internal components. aggregate of £3,000 inclusive of VAT, during the Unless listed above all other components are period of cover. specifically excluded.
If the terms and conditions of this Silver or Bronze DIFFERENTIAL warranty are fully complied with you are covered for the Crown wheel and pinion, gears, shafts, bearings and following specified parts against mechanical breakdown. bushes, thrust washers and spacers. Differential casings Any components which are not listed are not covered. if damaged by a failure of internal components. Unless listed above all other components are ENGINE specifically excluded. Rocker assembly including hydraulic followers, inlet and exhaust valves (excluding burnt out or sticking valves), CLUTCH springs and guides, cylinder head (excluding cracks and Mechanical failure of the centre plate, pressure plates and decoking), cylinder head gasket, push rods, camshaft and release bearing, operating fork, master and slave followers, timing chain and gears, camshaft variator, oil cylinders, clutch cable. (Excluding general wear and tear.) pump, piston and rings, cylinder bores, con rods, Unless listed above all other components are gudgeon pins and bearings, crankshaft and bearings, specifically excluded. inlet manifold, flywheel and ring gear. Unless listed above all other components are FRONT WHEEL DRIVE specifically excluded. Drive shafts including constant velocity joints, universal joints and couplings (excluding gaiters). TIMING BELTS Unless listed above all other components are Timing belts and tensioners are covered providing that specifically excluded. the last due change of the belt has taken place as specified by the manufacturer’s schedules (proof REAR WHEEL DRIVE required). Damage caused if the timing belt has not Half shafts, rear wheel external drive shafts including been changed as specified by the manufacturer is velocity joints, universal joints and couplings specifically excluded. (excluding gaiters). Unless listed above all other components are Unless listed above all other components are specifically excluded. specifically excluded.
MANUAL GEARBOX 4 WHEEL DRIVE VEHICLES Failure of the following internal mechanical parts: Gears, Cover as above for front and rear wheel drive. synchromesh hubs, selectors, shafts, bearings and bushes, Unless listed above all other components are transfer gears and all oil seals and gaskets. Gearbox specifically excluded. casings if damaged by a failure of internal components. Unless listed above all other components are specifically excluded.
4 SILVER & BRONZE WARRANTY COVER (EXCLUDING HABITATION COVER)
PROPSHAFT applicable, (excluding gaiters on all of the above Failure of the propshaft including universal joints components), electronic steering motor (excluding and couplings. column assembly, ECU and sensors). Unless listed above all other components are Unless listed above all other components are specifically excluded. specifically excluded.
WHEEL BEARINGS BRAKES Failure of front and rear wheel bearings. Brake master cylinder, wheel cylinders, restrictor valve, Unless listed above all other components are brake calipers, servo. specifically excluded. Unless listed above all other components are specifically excluded. ENGINE COOLING SYSTEM Water pump, viscous fan coupling, thermostat, ANTI-LOCK BRAKING SYSTEM thermostat housing, engine coolant radiator, oil cooler The ABS control unit, pump and wheel sensors matrix, turbo inter cooler matrix, electrically controlled are covered. radiator fan. Unless listed above all other components are Unless listed above all other components are specifically excluded. specifically excluded. ENGINE MANAGEMENT (ECU) AIR CONDITIONING Engine electronic control unit. Air conditioning compressor providing that it is the Unless listed above all other components are original fitment, all other components are excluded. specifically excluded. Unless listed above all other components are specifically excluded. CASINGS Should the failure of any of the components result in TURBO CHARGER damage to the casings, then they will be covered and will Where factory fitted, the turbo unit is covered. constitute part of the maximum claim liability. Unless listed above all other components are Unless listed above all other components are specifically excluded. specifically excluded.
FUEL SYSTEM (DIESEL & PETROL) WORKING MATERIALS Automatic choke, lift pump, mechanical or electrical fuel Oils, oil filters, anti-freeze, seals and gaskets are covered pump (including fuel injection pump), tank and sender only where their replacement is essential as a direct result unit. Excludes any faults caused by mis-fuelling or any of the failure of a covered component. other contamination. Unless listed above all other components are Unless listed above all other components are specifically excluded. specifically excluded. ELECTRICAL SYSTEM FRONT & REAR SUSPENSION Starter motor, alternator/diode pack, ignition coil, Coil springs and individual shock absorbers where applicable. window and sunroof motors, central locking motors, Unless listed above all other components are heater fan motor, indicator flasher relay, front and rear specifically excluded. windshield wiper and washer motors, electronic ignition amplifier. STEERING (Including Power Assisted Steering) Unless listed above all other components are Steering rack and pinion, steering box, power steering specifically excluded. rack and pump, power steering reservoir, idler box where
5 HABITATION – WHAT IS COVERED
Should you have purchased a Brownhills warranty which SILVER AND BRONZE COVER includes habitation cover the following applies: AUXILIARY ELECTRICS GOLD COVER ONLY Mains hook-up input connector, electric leakage circuit breaker, battery charger, distribution unit and control De-lamination of internal panels would be covered if the panel, interior lighting unit (excluding bulbs, fuses damage was caused by the failure of a body seam. and wiring). Gold also includes all sections listed for Silver and Bronze Unless listed above all other components are cover. specifically excluded.
CASSETTE TOILET The cassette toilet is covered (excluding seals, valves and glands). Unless listed above all other components are specifically excluded.
COOKER The cooker unit including burners, grill, oven and flame failure device and igniter. Unless listed above all other components are specifically excluded.
DE-LAMINATION Delamination of internal panels would be covered if the damage was caused by the failure of a body seam.
FRIDGE Door seal, condenser, gas control valve, gas igniter, flame failure device, 12 and 230 volt selector switches, 12 and 240 volt heater elements, gas thermostat, 240 volt thermostat, 230 volt temperature control switch. Unless listed above all other components are specifically excluded.
HEATING SYSTEM Thermostat, motor, switches, control unit, gas heater, flame failure device, gas igniter (excluding ducting and fitting) and 12/240 volt electric heating elements. Unless listed above all other components are specifically excluded.
WATER SYSTEM Water heater (gas or electric), fresh water tank, waste water tank, water pump and water gauges. Unless listed above all other components are specifically excluded.
6 HOW TO MAKE A CLAIM
We have undertaken every endeavour to ensure that you 2. The repairer must contact Car Care Plan on your behalf enjoy many pleasurable miles of motoring in your on 0344 573 8029 to obtain authority to proceed with motorhome and we hope that you do not need to use the repair. Under no circumstances may repairs the benefits offered by this warranty. However, if the commence without an authority number. unexpected should occur the following details how you should make a claim. 3. The authority to diagnose or dismantle any component(s) must be given by the person named on the In order for Gold, Silver and Bronze cover to remain valid Welcome Letter to the repairer. On acceptance of the the vehicle must be serviced by your supplying Brownhills claim, reimbursement will be made including the cost of dealer in accordance with the manufacturer’s dismantling as part of the total claim up to the maximum recommendations, using either genuine parts or parts of liability of the cover. However, if upon dismantling it a similar quality. An annual habitation check must also be should be found that the Company has no liability, then completed in compliance with the manufacturer’s the cost of dismantling must be borne by the person recommendation. named on the Welcome Letter. The maximum labour rate on this cover is £40 per hour It should be noted that the interval from the purchase + VAT. date to the first service and the intervals between services must not exceed the stipulated mileage or time by more 4. Car Care Plan reserves the right to submit the vehicle than 500 miles or 30 days, whichever is the sooner. This and failed components for expert assessment. time allowance is arranged for the Vehicle owner to make sure services are completed at the correct intervals. 5. On completion of an authorised repair, the repairing Failure to maintain and prove that the above dealer must prepare an itemised invoice quoting the service schedule has been complied with may invalidate authority number. The invoice should be forwarded to this warranty. Car Care Plan along with any relevant receipts or proof of servicing if requested. The only acceptable proof of servicing and the completion The maximum labour rate on this cover is £40 per hour of the annual habitation check will be a fully detailed + VAT. original service invoice/s indicating servicing date/s and mileage/s. It is therefore vital that these documents are 6. Where the person/company named on the proposal retained by you for further protection and our inspection form is VAT registered the VAT element will not form any in the event of a claim. In the event of these documents part of the claim. being lost, then the onus of proof regarding servicing will rest on you. 7. All claims must be made payable to Brownhills Motorhomes Limited and submitted for payment to: If you need to make a claim please follow the Car Care Plan, Jubilee House, 5 Mid Point Business Park, steps below; Thornbury, West Yorkshire BD3 7AG.
1. Take the vehicle to your supplying dealer or any 8. All authorised repairs must be completed within Brownhills recognised VAT registered approved outlet and 180 days of authorisation. give service reception this booklet and confirmation that servicing is up to date.
7 WARRANTY TERMS AND CONDITIONS
These terms and conditions relate to the warranty cover this document are in sound condition. The remaining provided by Brownhills Motorhomes Limited set out in the services must be completed at the correct time/s and previous sections entitled Gold, Silver and Bronze Cover. mileage/s. The person named on the Welcome Letter must a) Any word or expression used with a specific meaning retain all the VAT service invoices. Failure to service the has the same meaning wherever it appears. Brownhills vehicle and carry out the Annual Habitation Check Motorhomes Limited will cover the person named on the according to the manufacturer’s schedule may render this Welcome Letter against loss owing to failure occurring warranty invalid. during the period of the warranty on those items g) The mileage quoted in no way guarantees the true specifically listed under warranty cover. The supplying dealer distance covered by the vehicle, and is indicated only as a is responsible for ensuring that full payment is received by guide to when servicing is due. Failure to maintain the Car Care Plan on behalf of the Company. Payment of the odometer (mileage recorder) in working order or fee in full is a condition of precedent of the Company’s disconnecting it or tampering with it will invalidate this liability under this warranty. This warranty does not apply to warranty. Any change of odometer (or speedometer) must vehicles used for hire and reward (e.g. taxis, self-drive hire, be notified to The Company with the previous and new driving schools etc.), or for vehicles used for any kind of mileage reading within five days, by recorded delivery. timed competition or race. Any such use will invalidate h) No claim will be accepted for any losses covered under this warranty. an accidental damage or road risk policy or for any road b) Vehicles owned, temporarily or otherwise, by a hazard/fire or accident damage. No liability of any kind business formed for the purpose of selling or servicing exists in respect of third parties or bodily injury. motor vehicles are excluded. The Company’s liability, i) No liability will be accepted for any damage caused by provided that the correct fee has been paid, will be neglect, corrosion, intrusion or foreign or harmful or subject to the limits indicated on the Welcome Letter injurious matter, lack of servicing, overheating, freezing or accompanying this document. The cover will only become abuse or to the continued use of the vehicle after a fault effective when the payment in full has been accepted by has become evident or for consequential loss on the Car Care Plan who reserves the right to decline the failure of parts not covered by this warranty. application for cover. j) No liability will be accepted for any failure owing to c) A full refund will be made where requested up to wear and tear, components incorrectly fitted or any effect 14 days after purchase assuming no claims have been of an inadequate previous repair or faults or defects at the made. After this time there will be no refund. The time of sale, or parts of faulty manufacture/design and warranty is not transferable to another customer alterations/modifications from the manufacturer’s or vehicle. specifications. d) No liability will be accepted for any mechanical k) No liability will be accepted for any damage caused by breakdown claim notified to Car Care Plan more than war risks, sonic booms or nuclear radiation. 14 days after the relevant fault has become apparent. l) The Company may declare void any warranty where the e) No repairs including the fitting of any replacement unit exact vehicle type, model age and indicated mileage is not may be undertaken or commenced under the terms of the indicated at point of purchase. warranty unless explicitly authorised by means of a claims m) If it shall be established following receipt of the claim authority number in respect of agreed liability. No liability that the conditions of the cover as laid down have not will exist with regard to any claims not authorised in this been fully complied with, then it is hereby expressly way. The labour time allowance with regard to authorised agreed and declared The Company shall be released from claims will be in accordance with the Brownhills all liability for that particular claim. Motorhomes Limited Labour Time Schedules and is subject n) If the person named in the Welcome Letter or an to the cover limitations. All claims must be supported with authorised driver and/or a garage undertakes a claim, the relevant documentation. The Company reserves the knowing the claim to be false and/or fraudulent regarding right to examine the vehicle, subject it to expert the value or the amount of work or otherwise, this assessment and to nominate a repairer. The result of the warranty shall be deemed invalid, and the right to claim assessment will determine the liability subject to the reimbursement is reserved. claimable limits. o) The terms and conditions of the warranty cannot be f) Prior to the sale, the supplying dealer must check the altered or amended by any person except by specific vehicle to ensure that the covered components listed in written endorsement by Car Care Plan.
8 WARRANTY TERMS AND CONDITIONS
p) The warranty will cover your vehicle whilst it is outside means), for offering renewal, research or statistical the UK, in Europe for up to 90 days during the period of purposes and to provide you with information, products warranty. If your vehicle has a breakdown in any country or services that you request from the Data Controller or listed on page 1 of this booklet ‘Geographical Limits’, you which the Data Controller feels may interest you. The will be entitled to authorise a repair by any Fiat or similar Data Controller will also use your data to safeguard reputable dealer. You will be required to pay the full cost against fraud and money laundering and to meet the of the repair on completion and should submit a claim for Data Controller’s general legal or regulatory obligations. reimbursement to Car Care Plan upon your return to the 3. DISCLOSURE OF YOUR PERSONAL DATA UK. You will need to present a bona fide VAT invoice to claim your reimbursement. The Data Controller may disclose your personal data to third parties involved in providing it with products or services, or to service providers who perform services on HOW TO MAKE A COMPLAINT We hope that you will be pleased with the service the Data Controller’s behalf. These include group we provide. companies, affinity partners, brokers, agents, third party administrators, reinsurers, other insurance intermediaries, In the unlikely event of a complaint, you should contact the Administrator in the first instance on 0344 573 8029, insurance reference bureaus, credit agencies, fraud or in writing to: The Customer Services Manager, detection agencies, loss adjusters, external law firms, Car Care Plan, Jubilee House, 5 Mid Point Business Park, external auditors and accountants, regulatory authorities, Thornbury, West Yorkshire BD3 7AG. and as may be required by law. You can also email us at [email protected]. 4. INTERNATIONAL TRANSFERS OF DATA We abide by the Motor Industry Vehicle Warranty Products The Data Controller may transfer your personal data to Code of Practice which can be found on The Motor destinations outside the European Economic Area Ombudsman website at www.TheMotorOmbudsman.org. (“EEA”). Where the Data Controller transfers your The Motor Ombudsman will offer free impartial personal data outside of the EEA, the Data Controller will information and if appropriate an alternative dispute ensure that it is treated securely and in accordance with resolution process in the event that you are not satisfied the Legislation. with the outcome of a concern. 5. YOUR RIGHTS For further information, you can visit The Motor You have the right to ask the Data Controller not to Ombudsman website at www.TheMotorOmbudsman.org process your data for marketing purposes, to see a copy or call their Information Line on 0345 241 3008. of the personal information held about you, to have your data deleted (subject to certain exemptions), to have any inaccurate or misleading data corrected or deleted, to ask for a copy of your data to be provided to any controller and to lodge a complaint with the local data protection authority. PRIVACY AND DATA PROTECTION NOTICE 6. RETENTION Your data will not be retained for longer than is necessary, 1. DATA PROTECTION and will be managed in accordance with the Data Car Care Plan Limited (the “Data Controller”) are committed to protecting and respecting your privacy in Controller’s data retention policy. In most cases the accordance with the current Data Protection Legislation retention period will be for a period of seven (7) years (“Legislation”). Below is a summary of the main ways in following the expiry of the contract, or the Data which the Data Controller processes your personal data. Controller’s business relationship with you, unless the data For more information please visit must be retained for a longer period due to business, www.view-privacy-policy.co.uk. legal or regulatory requirements. 2. USE OF YOUR PERSONAL DATA If you have any questions concerning the Data Controller’s The Data Controller may use the personal data it holds use of your personal data, please contact: about you for the purposes of providing insurance, The Data Protection Officer, Car Care Plan Limited, handling claims and any other related purposes (this may Jubilee House, 5 Mid Point Business Park, Thornbury, include underwriting decisions made via automated West Yorkshire BD3 7AG, England .
9 FOR THE CUSTOMERS RECORDS ONLY
SERVICE SCHEDULE & ANNUAL HABITATION CHECK Entering the details will enable you to know when your next service or annual habitation check is due. Please note the only proof that servicing or annual habitation check has been carried out will be the fully detailed original service invoice/s indicating service or habitation check date/s and mileage/s. It is therefore vital that these documents are retained by you for your protection and inspection in the event of a claim.
FIRST Dealer’s Stamp To be completed by the Servicing Agent. We certify that the correct manufacturer’s recommended service has been completed.
DATE
MILEAGE
NEXT SERVICE DUE (WHICHEVER IS SOONER)
DATE
MILEAGE Signature
SECOND Dealer’s Stamp To be completed by the Servicing Agent. We certify that the correct manufacturer’s recommended service has been completed.
DATE
MILEAGE
NEXT SERVICE DUE (WHICHEVER IS SOONER)
DATE
MILEAGE Signature
THIRD Dealer’s Stamp To be completed by the Servicing Agent. We certify that the correct manufacturer’s recommended service has been completed.
DATE
MILEAGE
NEXT SERVICE DUE (WHICHEVER IS SOONER)
DATE
MILEAGE Signature
10 BROWNHILLS MOTORHOME BREAKDOWN ASSISTANCE
A POLICY TERMS AND CONDITIONS We may cancel this policy without giving you notice if, by law or other similar reasons, we are prevented from STATUS providing it. Brownhills Motorhomes Limited is an appointed If we cancel the policy under this section, we will refund representative of ITC Compliance Limited which is the premium paid for the remaining period of insurance, authorised and regulated by the Financial Conduct unless you have made any claims. We can refuse to Authority (their registration number is 313486) and renew any individual policy. which is permitted to advise on and arrange general We may cancel this policy without giving you notice and insurance contracts. without refunding your premium if you : This policy is underwritten by Inter Partner Assistance SA Make or try to make a fraudulent claim under (IPA) UK Branch which is fully owned by the AXA your policy; Assistance Group. Inter Partner Assistance is a Belgian Are abusive or threatening towards our staff; or firm authorised by the National Bank of Belgium and Repeatedly or seriously break the terms of this policy. subject to limited regulation by the Financial Conduct If you make a valid claim before the policy is cancelled, Authority. Details about the extent of its regulation by the we will pay it before we cancel the policy. Financial Conduct Authority are available from us on request. Inter Partner Assistance SA firm register number You may cancel this policy at any time, as you received is 202664. You can check this on the Financial Services this policy free of charge there will be no refund Register by visiting the website www.fca.org.uk/register. of premium. AXA Assistance (UK) Limited operates the 24-hour motoring assistance helpline. MEANING OF WORDS This insurance is governed by the laws of England Wherever the following words and phrases appear in and Wales. bold in the breakdown assistance section of this document and in the Policy Schedule of the Welcome IMPORTANT INFORMATION Letter, they will always have the following meanings.
This document sets out the terms and conditions of your 1. We, us, our cover and it is important that you read it carefully. Inter Partner Assistance SA (UK Branch) and AXA Assistance (UK) Ltd both of The Quadrangle, CANCELLATION 106-118 Station Road, Redhill, Surrey RH1 1PR, UK. We may cancel this policy by giving you at least 14 days’ written notice at your last-known address if: 2. Vehicle Policy You refuse to allow us reasonable access to your This policy covers breakdown assistance for the specific vehicle to provide the services you have asked for vehicle (or vehicles ) shown on your Welcome Letter. under this policy or if you fail to co-operate with our These are the only vehicles that this cover applies to. representatives; 3. You, your, driver You otherwise stop keeping to the terms and conditions The policyholder named on the schedule or any person of this policy in any significant way; or driving an insured vehicle , and any passengers in the The cost of providing this policy becomes prohibitive. insured vehicle . ( We will only help up to seven people, including the driver .)
11 BROWNHILLS MOTORHOME BREAKDOWN ASSISTANCE
4. Vehicle(s) 6. Breakdown Vehicle means the private motorhome which is under Not being able to use the vehicle because of: 16 years of age (11 years within Europe), does not • a mechanical breakdown; exceed 7,500kg in gross weight, 8m in length including • an accident; the tow bar, 3m in width including the wing mirrors and • vandalism; 3.5m in height, insured under your policy, as shown on • a fire; the Welcome Letter, and which you have given us details of. • a theft or an attempted theft; Your motorhome must be permanently registered in the • a flat tyre; British Islands and have a current MOT certificate • a flat battery; where applicable. • it having no fuel; or If your motorhome is over 8m in length please contact • putting the wrong fuel into it. the Administrator. 7. Territorial Limits You must have paid us the appropriate costs and we must have received these. UK, which is Great Britain, Northern Ireland, the Isle of Man and the Channel Islands. If your vehicle breaks down whilst towing a trailer, we will recover your vehicle and the trailer as long as the For European breakdown cover (Section D only) this also trailer is not more than 8m in length, 3m in height and includes Andorra, Austria, Belgium, Bulgaria, Croatia, 2.55m in width. You must carry a spare tyre and wheel, Denmark, Finland, France, Germany, Greece, Iceland, and a key that will let us remove a wheel secured by Italy, Liechtenstein, Luxembourg, Monaco, Netherlands, wheel nuts for your vehicle or trailer, if it is designed to Norway, Portugal, Republic of Ireland, Romania, carry one. San Marino, Spain, Sweden, Switzerland, Estonia, Latvia, Lithuania, Poland, Czech Republic, Slovakia, Hungary, 5. Your Home Slovenia, the Vatican City, Malta, the Republic of Cyprus, The last address (in the UK) you gave to Brownhills and other islands that belong to these countries and that Motorhomes Ltd as being where you permanently live or are in Europe. where you keep your vehicle . You must have started 8. Period of Cover out from your home on your journey for cover to apply. The period of time which the insurance applies to that is shown on your Welcome Letter.
9. Journey A return trip in your vehicle between your home in the UK and your destination abroad, within the territorial limits, which does not exceed 90 continuous days during the period of cover.
Luggage Suitcases or other bags that contain personal belongings for your journey . The cover provided under each section is governed by the general conditions and general exclusions shown in Sections E and F.
12 HOW TO CLAIM HELP ON MOTORWAYS To get UK emergency help, phone: 01737 334098. If you break down on the motorway, go to the nearest You may have to pay a charge if you use a mobile SOS emergency phone box. Ask the police to contact phone to call this number. the 24-hour emergency helpline on the number shown above. If you need Breakdown Assistance in Europe, please call: +44 (0)1737 334098. You will only be able to claim the services we provide by contacting the emergency Text messaging is available if you are deaf, hard of helpline number. hearing or have speech difficulties. Please text the word ‘breakdown’ to +44 (0)7624 808 266. SECTION A – ROADSIDE ASSISTANCE You should have the following information available. What is Covered • The vehicle’s registration number • Your name, home postcode and contact details • If the vehicle breaks down more than one mile from your home , we will arrange and pay for a • The make, model and colour of the vehicle breakdown vehicle to come to the vehicle and our • The location of the vehicle Authorised Operator will spend up to one hour’s • An idea of what the problem is labour (where safe and legal to do so) to try to get it • An SOS box number (if this applies). working again. We will take your details and ask you to stay by the • If the vehicle cannot be made safe to drive at the phone. Once we have made all the arrangements, we place you have broken down, we will arrange for the will contact you to advise who will be coming out to vehicle , the driver and passengers to be recovered you and how long they are expected to take. You will to a repairer or a destination of your choice within then be asked to return to your vehicle . 15 miles of where you have broken down. • If you lose or break your vehicle keys, we will pay CLAIMS LIMIT for the call-out and mileage back to our rescue During any 12-month period we will not be responsible operator’s base. You will have to pay all other costs. for more than two claims which arise from a common • We will pass on up to two messages to either your fault on the same vehicle . We will not be responsible for home or place of work to tell them about more than four claims in total for this policy. your situation.
SAFETY What is Not Covered Please take reasonable care at all times but stay near • You will need to pay any additional mileage over your vehicle until our recovery operator arrives. Once 15 miles. our operator arrives at the scene, please listen to their • A breakdown at or within one mile from your home. safety advice. If the police are present, please tell them • Travel outside the UK. that you have contacted us or give them our phone number to call us for you . • Anything mentioned in the general exclusions. (Please see Section E.)
13 BROWNHILLS MOTORHOME BREAKDOWN ASSISTANCE
SECTION B – NATIONWIDE RECOVERY IN THE UK What is Not Covered The cover in this section applies as well as the cover • Medical repatriation of the driver or other shown in Section A. It will only apply if it is shown on passengers your Welcome Letter. • A breakdown at or within one mile from your home What is Covered • Travel outside the UK If the vehicle cannot be made safe to drive at the place • Anything mentioned in the general exclusions. you have broken down, and cannot be repaired the (Please see Section E.) same day at a suitable local garage, we will choose the most appropriate solution from one of the following SECTION C – HOMESTART IN THE UK options, taking your circumstances into account. The cover in this section applies as well as the cover Option 1: Nationwide recovery: We will take the driver shown in Sections A and B. and up to six passengers, together with the vehicle , to What is Covered either where you were originally travelling to or your home address. We will then arrange for the vehicle to be • If the vehicle breaks down within one mile from your taken to a suitable repairer for it to be repaired at your home, we will arrange and pay for a breakdown cost, as long as this can be done in one journey. vehicle to come to where you are for up to one hour to try to get the vehicle working again. Option 2: Overnight accommodation: We will pay the costs for bed and breakfast for one night only. We will • If the vehicle cannot be made safe to drive at the pay up to £40 for each person (up to a total of £280). place you have broken down, we will arrange and pay for the vehicle , the driver and up to six people Option 3: 24-hour UK hire vehicle: We will pay (up to to be taken to a suitable local garage (normally within £100) for a hire vehicle (with an engine of up to 1600cc 15 miles), for it to be repaired. You must settle the for up to 24 hours). You will be responsible for returning cost with the garage. the hire vehicle and collecting your repaired vehicle . You must meet the conditions of the hire-car company to What is Not Covered be able to hire a car. • Travel outside the UK. Incapacitated Driver • Anything mentioned in the general exclusions. As well as the benefits above, if during the journey , the (Please see Section E.) driver becomes unable to drive through injury or illness they have gained during the journey , and there is no one SECTION D – EUROPEAN BREAKDOWN else able or qualified to drive the vehicle , we will recover The cover in this section applies as well as the cover the vehicle , driver and passengers to either finish the shown in Sections A, B and C. journey or return you to the place you were originally travelling from. You will need to provide a medical Journey certificate for the driver before we provide assistance. A return trip in your vehicle between your home in the UK and your destination abroad, within the territorial limits, which does not exceed 90 continuous days during the period of cover.
14 D1 – BEFORE TRAVEL ABROAD STARTS D3 – DELIVERING REPLACEMENT PARTS
The benefits shown under Section D4 below also apply in What is Covered the UK, as long as you break down during your journey . • If replacement parts are not available locally to repair D2 – TOWING IN EUROPE the vehicle after a breakdown , we will arrange and pay to have the parts delivered to you or an agreed • If your vehicle breaks down, we will arrange for an place as quickly as reasonably possible. Authorised Operator to come to where the vehicle is. We will arrange and pay for your vehicle , the What is Not Covered driver and up to six passengers to be taken to a • The actual cost of replacement parts and any local garage for it to be repaired. You must pay the customs duty. You must pay us this using a credit costs of any repairs. card or debit card or any other payment method we • After the theft or attempted theft of the vehicle or agree is suitable. its contents, we will pay the costs of repairing the damage to your vehicle or pay for replacement parts • Any amount for getting parts, if the replacement up to £200, which are needed for emergency parts can be bought locally. roadside repairs to make your vehicle secure. • Anything mentioned in the general exclusions. (Please see Section E.) What is Not Covered
• Any amounts for making the vehicle secure once D4 – NOT BEING ABLE TO USE YOUR VEHICLE you have returned to the UK. What is Covered • Sending you home to the UK within 48 hours of the original breakdown no matter what ferry or tunnel If during your journey your vehicle breaks down and it bookings for the homebound journey or pre-arranged is not safe to drive, and it will take at least eight hours to appointments you have made within the UK. repair, or if it is stolen and not recovered within eight • Sending you home if the vehicle can be repaired but hours, we will arrange and pay for the most appropriate you do not have enough money to cover the repair. solution from one of the following options. • Anything mentioned in the general exclusions. • Option 1: We will pay for bed-and-breakfast costs of (Please see Section E.) up to £40 for each person each day (£500 in total for everyone in your group) while your vehicle is being Before travelling, it is recommended that you consult the laws of the country you are planning to visit. Before you repaired, as long as you have already paid for your travel, you should make sure that you check the original accommodation and you can't get your documents you need to carry by law. money back, or As a guideline, we recommend you take the following • Option 2: The cost of hiring a car while your vehicle documents in case you need them by law in the is being repaired. We will pay up to £70 a day and £750 countries in which you might break down. in total, as long as you are able to meet the conditions • Photocard driving licence and supporting documents of the hire-car company. • Insurance documents • MOT certificate • Logbook (V5 registration document) • If you do not own the vehicle , confirmation that you have the owner’s permission to drive it. The above is not a full list and is for guidance only.
15 BROWNHILLS MOTORHOME BREAKDOWN ASSISTANCE
What is Not Covered • Pay the cost of one rail or sea ticket (or an air ticket • The cost of fuel or lubricants you use in the if the rail or sea trip would take more than 12 hours) hire vehicle . for you to go to get your vehicle once it has been repaired • Replacement parts. • Any insurance you have to pay to the hire-car What is Not Covered company. • Any costs you would have paid anyway for • Anything mentioned in the general exclusions. travelling home . (Please see Section E.) • The costs of returning your vehicle to the UK if we believe that the cost of doing so would be greater D5 – IF YOU BECOME ILL OR INJURED AND CAN'T than the market value of your vehicle in the UK, DRIVE after the breakdown .
What is Covered • The costs of returning your vehicle to the UK if repairs can be done locally and you are not willing to • If, during the journey , the driver cannot drive because allow this to happen. of an injury or illness, and there is no one else able or qualified to drive the vehicle , we will recover the • Anything mentioned in the general exclusions. vehicle , driver and passengers to either finish the (Please see Section E.) journey or return you to the place you were originally travelling from. You will need to provide a medical GENERAL NOTES RELATING TO EUROPE certificate for the driver before we provide assistance. If you break down on a European motorway or major road, generally we cannot help you and you What is Not Covered will often need to get help using the SOS phones. • Medical Repatriation of the Driver or other Passengers The local services will tow you to a place of safety • Anything mentioned in the general exclusions. and you will have to pay for the service as soon as (Please see Section E.) possible. You can then contact us if you need more help. We will pay up to €100 towards the costs, but D6 – IF YOU CAN'T USE YOUR OWN VEHICLE TO we will only refund claims when we have received GET HOME a valid invoice or receipt. We will pay you in line with the exchange rate on the date of the claim. What is Covered If you have broken down in a European country during If after a breakdown your vehicle is still not repaired or a public holiday, many services will be closed. In these safe to drive when it is time for you to go home, we will circumstances you must allow us time to help you and pay for (reasonable) transport to get you , your repair your vehicle . We will not be held legally passengers and your luggage to your home , and up to responsible for any delays in you reaching £150 towards other travel costs in the UK while you wait your destination. for your own vehicle . We will also pay storage charges (up to £100) while your vehicle is waiting to be repaired, collected or taken to the UK. We will then choose the most appropriate solution from the following options. • Take your vehicle to your home or your chosen repairer in the UK.
16 GENERAL NOTES 9. Any toll or ferry fees incurred by the driver or the driver of the recovery vehicle whilst transporting your Uninsured Services vehicle unless the breakdown occurs in Europe and valid We can provide help for faults that are not covered European cover is held, in which case these fees would be under this insurance policy or where you have made the covered by the policy with the repatriation of the vehicle . maximum number of insured claims, or would like us to 10. Help or recovery if the vehicle is partly or completely help more than six passengers and the driver as shown buried in snow, mud, sand or water. in this policy. All costs must be paid for as soon as 11. Damage or costs that arise from us trying to get into possible by credit or debit card. the vehicle after you have asked for help. Any monetary limits outlined in the benefits of this policy 12. Losses of any kind that come from providing, or are inclusive VAT. delaying providing, the services this cover relates to. (For example, a loss of earnings, the cost of food and SECTION E – GENERAL EXCLUSIONS THAT APPLY TO drink and costs we have not agreed beforehand.) ALL PARTS OF THIS POLICY 13. Loss or damage to personal possessions you leave in We will not cover the following. your vehicle . 1. Any breakdown that happens during the first 14. Moving animals. We will decide whether or not to 24 hours after you take out cover for the first time, move any animal from the vehicle , and if we agree to except for benefits shown under Section A, which are do this, it will be completely at your own risk and cost. available immediately. 15. Any costs for vehicles that have broken down or 2. The cost of fuel or any spare parts needed to get the were not safe to drive when cover was taken out. vehicle working again, or any costs that arise from not being able to get replacement parts. You will be 16. The costs of getting a spare wheel or tyre for a responsible for the cost of draining or removing roadside repair if the vehicle does not have one. We will contaminated fuel. not pay the costs of arranging for a wheel that is secured by locking wheel nuts to be removed, if the driver is not 3. The cost of paintwork and other cosmetic items. able to provide a key to do this. 4. Labour costs for more than one hour of 17. The recovery of the vehicle and passengers if repairs roadside help. can be carried out at or near the scene of the 5. Any breakdown or recovery outside the period breakdown within the same working day. If recovery of cover. takes place we will only recover to one address in respect 6. The cost (and guaranteeing the quality) of repairs of any one breakdown . when the vehicle is repaired in any garage the vehicle is 18. Any costs if the vehicle has been altered for, or is taken to. taking part in, road-racing, rallying, pace-making, speed 7. Any costs for vehicles , which have not been testing or any other competitive event. maintained and used in line with the manufacturer’s 19. Any cost that you can get back under any other recommendations. insurance policy or under the service provided by any 8. Any call-out or recovery costs in the UK after a motoring organisation. breakdown where the police or other emergency 20. Recovering the vehicle when it is carrying more than services insist on the vehicle being picked up a driver and the recommended number of passengers immediately by another organisation. You will have to according to the manufacturer’s specifications, if there is pay, by credit or debit card, any fees to store or release more weight in the vehicle than it was designed to carry the vehicle . or you are driving on unsuitable ground.
17 BROWNHILLS MOTORHOME BREAKDOWN ASSISTANCE
21. Any request for service where you have not taken 31. Any costs relating to the trailer if the trailer is not remedial action within two working days after a previous attached to the vehicle at the time of the breakdown . breakdown or temporary repair. 22. Recovery or assistance where the vehicle exceeds SECTION F – GENERAL CONDITIONS APPLYING TO 3,500kg gross vehicle weight or 5.1m in length, 1.95m in ALL PARTS OF THIS POLICY height and 2.1m in width. The restriction on length, 1. During any 12-month period we will not be height, width and weight does not apply to motorhomes, responsible for more than two claims which arise from If your motorhome is over 8m in length please contact a common fault on the same vehicle . We will not be the Administrator. Vehicles that have faults with electric responsible for more than four claims in total for a windows, sunroofs, wipers, heaters, de-misters or locks vehicle policy. If you need our help for more than the not working, unless the fault happens during the course number of claims allowed on your policy in a 12-month of a journey and this affects your safety. period of cover or more than twice for the same fault on 23. Recovery or help if the vehicle is being used to carry the same vehicle , you will have to pay for the services commercial goods. we provide. We will ask for a credit-card number or debit-card number before we help you . 24. Any claim that comes from: 2. The vehicle must be permanently registered in the • any person driving the vehicle , if you know they do UK and, if appropriate, have a current MOT certificate not have a valid licence to drive in the UK; or and valid road fund licence. The vehicle should be kept • any person driving the vehicle , if they are not in a good condition and have been serviced regularly in authorised by you to drive the vehicle or are not line with the manufacturer’s recommendations. It must be keeping to the conditions of their driving licence. less than 16 years old since first registration (11 years 25. Any claim that comes from a poor-quality repair or since first registration if you want help within Europe). a repair that has been attempted without our permission 3. We can ask for proof of outbound and inbound during the same trip. travel dates. 26. Any loss or damage caused to the vehicle or any 4. If we arrange for temporary roadside repairs to be loss or cost arising from or contributed to by: carried out after damage to the vehicle , or we take the •ionising radiation or radioactive contamination from vehicle to the place you have chosen, we will not be any nuclear fuel or from any nuclear waste which legally responsible for any more help in the same incident. results from burning nuclear fuel; or 5. We have the right to refuse to provide a service if • the radioactive, toxic, explosive or other dangerous you or your passengers are being obstructive in allowing properties of any nuclear machinery or any part of it. us to provide the most appropriate help or if you or 27. Loss or damage caused by war, revolution or any they are abusive to our rescue controllers or our similar event. recovery operators. 28. Delays or failure in delivering service to you due to 6. We will not pay you any benefit unless you contact any extraordinary event or circumstance which is outside us using the emergency phone numbers provided. You our reasonable control, such as severe must not try to contact any agent or repairer direct. weather conditions. 7. You are responsible for keeping the vehicle and its 29. Mobile phone, phone call and postage costs are not contents safe, unless you are not able to or you have an covered under your policy in any circumstances. arrangement with us or our agent. You must be with 30. If you put the wrong fuel in your motorhome, you the vehicle at the time we say we expect to be there. will be entitled to recovery only as shown in Section A.
18 8. You must quote your policy number when you call 15. If the vehicle needs to be taken to a garage after a for help and have the relevant documents needed by the breakdown , the vehicle must be in a position that repairer, recovery specialist or our chosen agent. makes it reasonable for a recovery vehicle to pick it up. 9. You will have to pay the cost of moving the vehicle If this is not the case, you will have to pay any specialist or a repair vehicle coming out to you if, after asking for recovery fees by credit or debit card. help which you are entitled to, the vehicle is moved or 16. You will have to pay, by credit or debit card, for any repaired in any other way, or you have provided location parts or other products used to repair the vehicle . details which are incorrect. The payment must be by 17. We will not arrange for help if we think that it credit or debit card. would be dangerous or illegal to repair or move 10. We are not responsible for any actions or costs of the vehicle . garages, recovery firms or emergency services carrying 18. If you are covered for breakdown by any other out work or acting on your instructions or the insurance policy or warranty, you must tell us . instructions of any person acting on your behalf. You are 19. If you are not willing to accept our decision or our responsible for ensuring the quality of any repair. agents’ decision on the most suitable type of help, we 11. If we pay a claim under any cover provided by this will not pay more than £100 for any one breakdown insurance, we will be entitled to ask for all reasonable and you will be responsible for any other costs due in help from you to take action in your name to get back recovering and repairing your vehicle . our costs from another organisation. 20. We cannot guarantee that hire cars will always be 12. The vehicle must carry a serviceable spare tyre and available and we are not responsible if they are not wheel for the vehicle and any caravan or trailer attached available. We cannot guarantee that there will be tow to the vehicle , including the means to release the spare bars, bike racks, roof boxes, or other accessories tyre from your vehicle . We will not cover any services included. You must meet the conditions of a hire-car including recovery to a garage or any costs incurred as company to hire a vehicle . a result of you failing to do so. This condition does not 21. This insurance contract is between you and us . Any apply if the vehicle is not designed to carry a spare person or company who is not involved in this insurance wheel. If the vehicle is not designed to carry a spare policy has no right under the Contracts (Right of Third wheel, you will need to carry the appropriate aerosol Parties) Act 1999 to enforce any condition of this repair kit. insurance policy. This does not affect any other rights 13. We have the right to choose a suitable garage that another organisation has apart from under that act. can carry out a repair, which you must pay for, as long as 22. We will not provide cover, pay any claim or provide the garage can carry out the repairs within the time limits any benefit if doing so would expose us to any sanction, we have given. You must make the payment by credit or prohibition or restriction under United Nations resolutions debit card. or the trade or economic sanctions, laws or regulations of 14. If you agree to a temporary roadside repair, you will the European Union, United Kingdom or United States be responsible for any costs or any damage to the of America. vehicle it suffers if you continue to drive the vehicle as if a permanent repair had been carried out. You acknowledge that a temporary roadside repair is aimed only to allow you to drive the vehicle to a suitable facility so a permanent repair can be carried out.
19 BROWNHILLS MOTORHOME BREAKDOWN ASSISTANCE
OUR PROMISE handling, sanctions checking and fraud prevention We want to give you the best possible service. If you are purposes, subject to the provisions of applicable data not happy with our service, the procedure below explains protection law and in accordance with the assurances what you should do. contained in our website privacy notice (see below). We collect and process these details as necessary for COMPLAINTS PROCEDURE performance of our contract of insurance with you or You can write to: complying with our legal obligations, or otherwise in our Customer Relations Manager, Inter Partner Assistance, legitimate interests in managing our business and The Quadrangle, 106-118 Station Road, Redhill, providing our products and services. Surrey RH1 1PR, UK. These activities may include: Or, you can phone 01737 815215. a) use of sensitive information about the health or vulnerability of you or others involved in your [email protected]. breakdown assistance claim, in order to provide the We will deal with your dissatisfaction as soon as we can services described in this policy, and try to reach an amicable resolution. b) disclosure of information about you and your If we are unable to reach a resolution within eight insurance cover to companies within the AXA group of weeks or if you are not happy with our resolution, you companies, to our service providers and agents in order may have the right to refer the matter to the Financial to administer and service your insurance cover, to Ombudsman Service by writing to: Financial Ombudsman provide you with breakdown assistance, for fraud Service (FOS). Their address is: Exchange Tower, prevention, to collect payments, and otherwise as London E14 9SR. Telephone 0800 023 4567. required or permitted by applicable law; Email: [email protected], c) monitoring and/or recording of your telephone calls Website: financial-ombudsman.org.uk. in relation to cover for the purposes of record-keeping, These procedures do not affect your right to take training and quality control; legal action. d) obtaining and storing any relevant and appropriate Details on how to take your complaint to the Financial photographic evidence of the condition of your vehicle Ombudsman Service can also be found on the Online which is the subject of the claim, for the purpose of Dispute Resolution (ODR) platform providing services under this policy and validating your https://ec.europa.eu/consumers/odr, which has been set claim; and up by the EU Commission. e) sending you feedback requests or surveys relating to our services, and other customer care communications. FSCS We will separately seek your consent before using or We are a member of the Financial Services Compensation disclosing your personal data to another party for the Scheme (FSCS). The FSCS offers protection for customers purpose of contacting you about other products or of financial services firms. You can get more information services (direct marketing). Marketing activities may at www.fscs.org.uk. include matching your data with information from public sources, for example government records of when your DATA PROTECTION MOT is due, in order to send you relevant Details of you , your insurance cover under this policy communications. You may withdraw your consent to and claims will be held by us (acting as data controllers) marketing at any time, or opt-out of feedback requests, for underwriting, for providing breakdown assistance, by contacting the Data Protection Officer (see contact for policy administration, claims handling, complaints details opposite).
20 We carry out these activities within the UK and both within and outside of the European Economic Area (the European Union plus Norway, Liechtenstein and Iceland) and Switzerland, across which the data protection laws provide a similar level of protection. By purchasing this policy and using our services, you acknowledge that we may use your personal data, and consent to our use of sensitive information, both as described above. If you provide us with details of other individuals, you agree to inform them of our use of their data as described here and in our website privacy notice (see below). You are entitled on request to a copy of the information we hold about you , and you have other rights in relation to how we use your data (as set out in our website privacy notice – see below). Please let us know if you think any information we hold about you is inaccurate, so that we can correct it. If you want to know what information is held about you by Inter Partner Assistance or AXA Assistance, or have other requests or concerns relating to our use of your data, please write to us at: Data Protection Officer The Quadrangle 106-118 Station Road Redhill RH1 1PR UK. Email: [email protected]. Our full data privacy notice is available at: www.axa-assistance.co.uk. Alternatively, a hard copy is available from us on request.
Brownhills Motorhomes Limited Registered in England No. 02999408 Reg. Office: A1/A46 Junction, Newark NG24 2EA Tel: 01636 704201 Fax: 01636 670522 Website: www.brownhills.co.uk Email: [email protected]
CCP 10442 PB09412 – 08/19