Interlachen Country Club: Assistant General Manager Position Profile

Assistant General Manager Profile: Interlachen Country Club Edina,

The Club Interlachen has a rich and storied history as the host of championships. Since its beginning in 1909, Interlachen has been committed to excellence - from the quality of its timeless classic golf course to the prestige of the championships it has hosted.

The golf course is considered among Ross’ finest designs and consistently ranks among the best in the country. The Club has been an advocate of championship golf at the highest level and has been proud to host the most prestigious events in Course professional and amateur golf, including the 1993 , 2002 , Tournament History and the 2008 U.S. Women’s Open. 1930 US Open 1935 US Women's Amateur However, the 1930 U.S Open was the Club’s defining moment. After having just won 1986 US Senior Amateur the first two legs of the in England, ’ U.S. Open victory at 1993 Walker Cup Interlachen gave him the third leg of the Grand Slam. Jones achieved the Grand Slam 2002 Solheim Cup two months later by winning the 4th leg at Merion and recorded one of golf’s 2008 US Women's Open greatest achievements. This provided Interlachen Country Club national and international prominence and its well-deserved place in golf history.

Interlachen Country Club is located in the upscale suburb of Edina, Minnesota, with easy access to downtown Minneapolis. The 50,000 square foot Tudor-styled clubhouse is grand in stature and elegantly situated atop the property's tallest

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hill overlooking the magnificent golf course and downtown Minneapolis to the northeast. The clubhouse features upscale casual dining in the Bobby Jones Pub and in the Fairway Dining Room, both with fantastic views of the golf course. The Grand Ballroom, hosting special occasions, is one of the most exquisite in the Twin Cities. It has panoramic views that overlook the golf course.

Interlachen's Wellness Center provides the members the latest in fitness equipment as well as all barber services and spa services including massage, facials, and manicures and pedicures. The tennis facility provides members with seven Har-Tru clay and two Lay-Kold hard surface tennis courts combined with all of the services of a full tennis shop.

The pool is a modern six lane, 25 yard pool with a 12 foot diving well. The pool program has a wide array of programs including swim team for juniors as well as lessons for all ages. In the winter, activities continue with a fantastic hockey rink and two pleasure rinks that are maintained by the Club’s own Zamboni. Skiers and snowshoe enthusiasts can enjoy the beauty of the many trails throughout the rolling hills of the golf course.

Interlachen enjoys a fine and proud heritage. Members of Interlachen take great pride in their association with the Club, its illustrious past, its enjoyable present, and the promise of the future.

Learn more at www.interlachencc.org Opportunity An amazing opportunity exists for candidates with a successful track-record of leadership and high quality F&B operations management in the private club or high end establishments in the hospitality industry. We are conducting the Assistant General Manager search for golf and dining focused, historic Interlachen Country Club located in Edina, MN. The candidate will be an integral part of a high- performing team at a world-renowned Club. The position will prepare the candidate for the next career phase, General Manager.

Assistant General Manager Position The Assistant General Manager (AGM) at Interlachen Country Club is ultimately responsible for all clubhouse operations; essentially being the “face’ of these operations with a hands-on approach and an understanding that full “on-the-floor” member and staff engagement is critical.

The AGM provides quality leadership and contributes to the positive atmosphere of the Club and associated operations.

The AGM reports to the GM/COO and leads the F&B staff, Culinary team, Event Planning staff, Facilities, Valet, Locker Room Attendants, and Front Desk/Reception.

The AGM coordinates with other key department heads, primarily as it relates to cooperative efforts surrounding planning, scheduling, special events and

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implementation of Club functions, especially golf, tennis, events and other sport activities.

The AGM interacts positively, professionally, poised and politely with all team members, vendors and the community to promote a team effort.

The AGM displays a service mentality and desire to ensure members and prospective members, Interlachen Country Club team members and the public are treated with respect and that their needs are proactively anticipated and met.

The AGM seeks out new and innovative ways to meet and respond to the needs and demands of the ever changing and diverse age group of the membership. He or she displays strategic thinking, excellence, passion and advanced forethought.

The AGM comes to work regularly and on time, follows directions, welcomes feedback and takes criticism appropriately. He or she gets along well with co- workers and supervisors, and treats team members, supervisors and members and their guests with respect and courtesy.

The AGM is a complete team player. He or she meets deadlines and follows through on requests/questions from members and team members, proactively seeks solutions and involves team members in the decision making process.

The AGM must maintain a “lead by example” approach within the clubhouse while maintaining a very upbeat, “can do” and “get it done” attitude toward members, services, programs and initiatives.

The AGM is responsive to members’ requests and strives to find creative ways to accommodate reasonable requests. He or she believes in the service philosophy: “the answer is ‘yes,’ what is the question?”

The AGM assures the smooth, efficient daily function of the clubhouse operations to provide its members and their guests with the experience and services for which Interlachen Country Club is well known. The focus is to provide an enjoyable, high quality, first class environment, in an efficient manner.

The AGM ensures that Interlachen Country Club members enjoy outstanding food and beverage operations by providing appealing menu offerings that are appropriately priced and featuring respectful, efficient and exemplary service. Food & Beverage operations are a primary focus of the AGM.

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The AGM addresses and resolves member concerns and suggestions, general service, team member attitude, maintenance and the cosmetic appearance of the facilities throughout the clubhouse.

The AGM coordinates with the GM/COO, as appropriate, on clubhouse staff compensation, benefits, performance appraisals, disciplinary actions and other significant personnel actions, including keeping the GM/COO informed of significant changes before they occur.

The AGM clearly understands and values the importance of staff recruitment, Interlachen Country Club retention and overall commitment to quality as core drivers to Interlachen Country by the Numbers Club’s success. The successful candidate will have supervisory experience with

internship programs and will be passionate about recruiting, training and  650 members in all mentoring this next generation of leaders. categories

 $10M in total operating The AGM works with the leaders in the Clubhouse to plan, supervise and direct the revenue work of all clubhouse team members, and interacts with them pursuant to  $3.5M in F&B revenue orientation, appraisal, discipline and/or discharge issues.  $60,000 initiation fee for full membership The AGM is an important mentor for department leaders and team members as  51% a la carte; 49% well. banquet business  200 employees in the The AGM ensures that a positive and healthy working environment exists that is free summer; 125 of safety risks and all forms of team member harassment. employees in the The AGM assists in preparing the clubhouse operating budget and, after GM/COO winter approval, manages and controls the operations to attain desired results.  58 average age of

membership The AGM ensures that appropriate controls and cost-effective procedures related to employee payroll, purchases, inventories, supplies and other necessary expenditures are in place.

The AGM provides proactive, accurate, timely and meaningful reports and analysis.

The AGM keeps the GM/COO informed of all significant or potentially significant operating matters, problem areas, achievements or other matters of importance.

The AGM places great importance on staff communications and interaction. He or

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she leads by example.

The AGM is responsible for the general care, maintenance and upkeep of the physical plant and facilities.

The AGM delegates appropriate responsibility to department leaders, yet remains responsible for clubhouse operations—giving credit to the team and taking responsibility for any shortcomings.

Candidate Experience and Qualifications The ideal candidate: Interlachen CC  Has at least five years of management experience in a similar, high-end club Mission Statement environment. The mission of  Is a passionate and highly motivated professional who enjoys full member Interlachen Country Club engagement and making each moment special and memorable for members. is to create an exceptional  Has a fundamental understanding of what constitutes a “premier Club experience for all our experience,” and the proven ability to execute to that level. members and guests by continuing our rich  Displays an understanding of facilities and membership management. tradition as one of the  Displays a working knowledge of financial acumen, HR policies and regulations, finest country clubs in the food and beverage and the club industry. nation, providing a  Is skilled in hiring, supervising, managing, mentoring and developing high premier golf achieving team members. Perpetual training and coaching are essential. course/experience  Has an in-depth knowledge of wine, beer and spirits. Sommelier certification is with outstanding preferred. programs in pool, tennis,  Possesses a good sense of humor and an ability to have fun. fitness and other recreational activities,  Is organized, predictable, consistent and detail oriented with the ability to multi- and an exceptional social task and prioritize competing or conflicting projects. and dining experience.  Has a patient, professional demeanor with superior verbal and written communication skills.

 Has a friendly, outgoing personality and a positive attitude. Is personable with members and guests, while maintaining a respectful professionalism.  Has a verifiable track record of successfully leading and growing dynamic clubhouse operations including building revenues, controlling costs and meeting or exceeding planned and budgeted bottom line goals and objectives in food and beverage operations.  Proficient with Microsoft Office, calendar software, spreadsheets, report

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preparation and membership database management. Familiarity with social media as a business tool is desired.  Has strong listening skills and is able to absorb a multitude of ideas and filter to the most important and viable options for action and completion.  Must have an extensive knowledge of all areas of clubhouse operations and a strong F&B background.  Has strong management skills with verifiable strengths in “self-starting” leadership, financial performance, and “people” skills. Someone who acts with urgency yet maintains a calming presence.  Has the ability to consistently define and achieve goals and objectives. Proven and verifiable leadership qualities with the demonstrated ability to direct, coordinate and control all facets of an active clubhouse operation.  Has strong organizational and time management skills; identifying the details necessary to consistently achieve high levels of quality, satisfaction and outstanding member experiences.  Has strong communication and facilitation skills, both written and verbal, with the appropriate personal presence, and a desire and ability to interact effectively before diverse constituencies of members, board members, committees, staff, vendors and other people who are part of the Interlachen family.  Embraces the service ethic and displays a passion for providing the consummate member experience on a daily basis.  Is a professional with a verifiable, positive career track, someone who has been a “difference maker” wherever the candidate has been in the past.  Is confident in his or her abilities yet humble in his or her interactions.  Has a professional appearance and demeanor and expects the same from his or her staff.  Has an understanding of golf and knowledge of the traditions of the game.  Is a committed and lifelong learner who aspires to progress to a GM/COO role with a continuous desire to improve him or herself.

www.kopplinandkuebler.com Page 6 Interlachen Country Club: Assistant General Manager Position Profile Educational Qualifications  A Bachelor’s Degree from a four-year university or college is highly desirable, preferably in Hospitality Management.  In lieu of the degree, substantial successful private club or hospitality experience may be considered.

Salary & Benefits:  Interlachen Country Club will offer an attractive and competitive benefit package commensurate with qualifications and experience, to include; a base salary and annual incentive based bonus plan.  Individual and family health insurance.  Participation in the club’s 401K Plan.  A full CMAA package to include dues and education expenses; to be determined in each year’s operating budget.  Paid vacations.  Relocation assistance.

GM/COO Profile Eric Dietz, CCM, PGA is the GM/COO of Interlachen Country Club. Eric has been in the club industry for the majority of his life and professionally for the past 33 years, first serving as a Head Golf Professional and later in the capacity of General Manager/COO of many fine clubs. Both a PGA Professional and a Certified Club Manager, Eric has served the memberships of Baltimore CC, Hunt Valley GC, Hershey CC, Lancaster CC, Ridgemark Golf & CC, Rochester Golf & CC, and Lakewood CC. Active both locally and nationally within the industry, Eric has mentored numerous team members over the years who remain successful today in management roles within the industry. Eric was honored by his peers with the 2012 Excellence in Club Management / Mead Grady Award, recognizing his excellence in private club operations and management which is sponsored by The McMahon Group and Club Resort and Business magazine. Eric is a lifelong learner and a high energy leader who takes on the pursuit of delivering hospitality excellence very seriously. Actively engaged on committees with both the CMAA and the NCA, Eric is committed to attaining the coveted MCM status as well as the Certified Master Professional status with the PGA of America.

www.kopplinandkuebler.com Page 7 Interlachen Country Club: Assistant General Manager Position Profile Application We prefer to have you upload your resume and cover letter (in that order) to our resume service. Please note that you should have your documents fully prepared to be attached when prompted for them.

IMPORTANT: Save your resume and letter in the following manner: “Last Name, First Name Resume” & “Last Name, First Name Cover Letter” (These documents should be in Word or PDF format)

Once you complete the application process for this search, you are not able to go back in and add additional documents.

For directions on how to upload your resume and cover letter visit this page here. Click here to upload your resume and cover letter. If you have any questions please email Nan Fisher: [email protected]

Lead Search Executive: Thomas B. Wallace III, CCM, ECM KOPPLIN & KUEBLER 412-670-2021 (Cell) – Naples, FL

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