Foreword

All our staff are appropriately qualified and trained and deliver innovative programs Ourand services people to the community ‘Community Matters’ retains its name for the 2nd year from what was in excellent, environmentally previously identified as the Quality of Care Report. This year’s report to sensitive facilities. our local community follows guidelines from the Department of Health and has taken into account the feedback we have received on last year’s publication. The range of articles and photographs in this publication convey some features of our Health Service and the close ties with our community. We are proud to be part Good facilities and equipment are important in contributing to of Ararat and District; a a welcoming environment and to the provision of safe and high vibrant place and generous standards of care. East Grampians Health Service continues to identify community. opportunities to improve its facilities and the work of the Victoria Our place Police Blue Ribbon Foundation, the Ararat Branch and our Auxiliaries provide vital funds and goodwill in addition to the excellent financial support we receive from the Department of Human Services. More importantly however is the recognition that ‘Health Services are People’ providing care and personal attention to those who entrust themselves in its care. The true success of a Health Service lies in its compassion and recognition of each person as an individual. We We promote ourselves pride ourselves in striving to maintain this feature of our service to our to the whole community, patients, residents and clients. and aim to attract the best The importance of the relationship and trust between the Health practitioners both nationally Service and the broader community cannot be underestimated. There Our community is a vast network of auxiliaries, volunteers, individual citizens and and internationally to join us. organisations that support the Health Service in many and varied ways at both Ararat and Willaura and the surrounding communities. This long tradition will be celebrated from 6-8 March 2010 when the Health Service celebrates its 150th Anniversary. We encourage the community to join in this celebration and the events that are currently being planned. We care for Newborns, The formation of East Grampians Health Service ‘Building for Patients and Clients, through the Future’ Foundation, in August 2009, is another important to Residents in our Aged Care development where formally appointed Trustees will build a financial base and steer another important legacy in support of OurFacilities lives . . . and people who the Health Service’s strength and prosperity into the future. attend our Day Centres. Your comments on this years report are welcomed and valued and can be provided to us on page 31. We look forward to hearing your comments and suggestions. Kind Regards, Special Acknowledgement All residents of Ararat and District will receive a copy of the ‘Community Matters’ through the generous printing support of Graeme Foster Robert Bulmer the Ararat Advertiser and distribution by Australia Post - Ararat. President Chief Executive Caring for the WHOLE COMMUNITY

With the wide range of programs and services we deliver, as well as the partnerships we enjoy with other Health Service providers, East Grampians Health Service is able to provide a comprehensive, integrated health service. This means that we are able to care for the whole community, from birth right through to aged care.

Garden View Court resident, Joy Tassell enjoys the activities at the Patricia Hinchey Day Centre. Contents Page

A Patient’s Journey 4

Residential Aged Care 12

Services Lift-out 15

Private Insurance Benefits 18

150th Celebrations in March 2010 19

‘Building for the Future’ Foundation 25

Quality of Care Report 28

Acknowledgements Design & Artwork: Small Dog Design Photography: Ararat Advertiser, Weekly Advertiser, Geoff Penna and Fiona Watson

Emma Wood and son Angus who was born at the Health Service catch up with Div 1 Nurse and Midwife Erica Novasad. Through the Fosters Group Staff Community Grants Program, Emma was able to donate $500 towards promotional material for the Antenatal Sessions. 2008/09 Community Matters | 03 The Department of Health recognises that the Grampians Region has A Patient’s above the State average rates of chronic diseases such as Type 2 Diabetes, Heart Disease and Cancer. From 2001 in Ararat it was estimated that there were 127 cases with JOURNEY ischaemic heart disease (GPPCP 2009). This is one of the most common types of heart disease. East Grampians Health Service is committed to reducing and preventing OF CARE chronic disease within our region.

A resident in his 70’s is brought to Patient transferred to the the Ararat Hospital’s Urgent Care Acute Ward (Inpatient Unit) (Emergency) Department with severe chest pains and is diagnosed with Acute Myocardial Infarction (Heart Disease)

Graduate Nurse - Felicity Donovan

During the Patient’s 7 day stay in the Acute Ward, many services were accessed, including:

Physiotherapist Occupational Therapist Social Worker Dietitian Cardiac Rehab Nurse Post Acute Care Nurse Jess Tucker Karen Walmsley Samantha Higgins Rachael Cooper Sue Cashin Jill Turnock

After the Patient had The Patient spent 2 The Patient signed up for been in hospital for a weeks recuperating a Cardiac Rehabilitation week, it was decided that at Garden View Court Program. This consisted he was still not ready to which gave his wife an of 8 sessions of specific be discharged and was opportunity to rest and heart health information assessed by the Aged prepare for his discharge on how to manage his Care Assessment Service home. new medications safely, who felt that he was gentle exercise and the ACAS Assessor suitable for respite care. Lifestyle Coordinator Heartbeat Member importance of diet. Yvonne Byron Lorraine Koenen Margaret Dempsey

The Patient also gained wonderful support from Support Group members who had been through similar experiences.

This Patient’s journey is typical in that he was followed closely throughout his care by a number of committed health professionals. He was appropriately educated regarding his condition and was taught how he could take responsibility for his own health while accessing support through East Grampians Health Service.

04 | 2008/09 Community Matters Cancer Causes So Many Questions Diabetes . . . If you or someone you care about is confronted what are we doing to improve health outcomes? with a cancer diagnosis you are not alone. The incidence of Diabetes Type 2 in Ararat (85.23%) is higher than the national average (82.85%) of people with diabetes (National Diabetes Services Scheme, 2009). East Grampians Health Service’s Diabetes Education Service has been increased to improve access and support for individuals with diabetes, carers, families, health professionals, groups and communities. A Credentialed Diabetes Educator (CDE) is based at the Community Centre 4 days a week, and provides monthly outreach services for Lake Bolac, Elmhurst and Willaura. In May 2009, monthly sessions commenced the Ararat Medical Centre. Links with the Australian Diabetes Educator’s Association, Palliative Care Nurse Garry Tierney (right) chats to Ararat resident Douglas Collie. Australian Diabetes Society, Diabetes Australia, International Diabetes Institute and the Juvenile Diabetes Research Foundation A diagnosis of cancer can be frightening for any person and their enables access to ‘up to date’ information in a timely manner. loved ones. There are so many questions. Every patient and family *Whilst a referral from a GP or other health professional is not has unique and individual needs. required, it can assist in providing a more comprehensive diabetes A range of health professionals are available at any time to self-management plan. assist with many issues that arise through the cancer journey and into survivorship. Further information please contact the Community Centre & 5352 9327 We are able to individualise care to cater for the changing needs. Hospital and community based services can be accessed, and many of our other services are available across the Grampians Community supports our Cancer Services Region, not just in Ararat. A key contact can be appointed to assist you in obtaining information and support for you and your family, which may include organising services that you may require. If we can’t answer your question, our extensive links with the Cancer Council, the Grampians Integrated Cancer Service (GICS) and other services will enable us to assist in obtaining appropriate and timely answers. The partnerships we have developed with these services locally and nationally are invaluable for finding solutions to difficult issues. Self referrals are most welcome or speak to your doctor or other health professionals. Ararat Breast Cancer Support Group members present a cheque to Unit Nurse Manager The following services are available: Lorine Paterson for the ‘Look Good…..Feel Better’ Program 2009. The members also regularly volunteer in the Oncology Unit. • Breast Cancer Nurse • Prostate Cancer Nurse • Respiratory Nurse • Willaura Community Health Nurse • Social Worker • Dietitian • Occupational Therapist • Physiotherapist • Speech Pathologist • Podiatrist • Visiting Massage Specialist • Chemotherapy Services • District Nursing • Support Groups • Central Grampians Palliative Care

Further information please contact the Community Centre & 5352 9327 Local businesses support the ‘Look Good…..Feel Better’ Program workshops with volunteer staff.

2008/09 Community Matters | 05 HARP - BCOP Program The Hospital Admission Risk Program - Better Care of Older People (HARP BCOP) has grown dramatically in the past year from 3 Clients receiving services in September 2008 to 32 in June 2009. Outreach services have also commenced with Care Coordinators operating from both the Elmhurst and Lake Bolac Bush Nursing Services. The Program has a client centred approach and aims to Local Member for Ripon, Joe Helper MP presented a welcome grant to local Support Groups and is pictured with Ararat & District Heartbeat Club President Bob Green. reduce avoidable admissions to hospital and presentations to the Urgent Care (Emergency) Department, or reduce the length Support Groups . . . A Journey to Well-being of stay in hospital for older people with chronic conditions. HARP aims to promote ‘self management’ practices for the Support Groups including Prostate Cancer, Carers, client to deal with their health condition. The Program works Breast Cancer, Cancer, Respiratory, Depression, in partnership with the Client & Carer and also in collaboration Polycystic Ovarian Syndrome and Heartbeat are all with others currently involved in caring for the person eg. GP, associated with East Grampians Health Service. Allied Health, District Nurse. Each HARP Client is assessed according to their ‘whole of life’ Supports Groups work closely with Staff and regularly meet to needs. It is not just managing their symptoms in relation to enable people to feel supported, to share common experiences their chronic disease. and concerns in a confidential, sensitive and meaningful way. Feedback received has identified that Clients are more Staff assist with the provision of professional expertise, confident in managing their condition and have noted that their appropriate resources and direction to services that assist the quality of life has improved. management of illnesses. “At my age and state of health, this program is great.” Empathy and encouragement is generated by the group’s said a satisfied HARP Client. regular meetings at the Community Centre where members develop genuine friendships and opportunities to attend social activities and events. Luncheons, car trials, meetings, exercise sessions, walking groups, Tai Chi, movies and bus trips to meet with other groups are examples of some of the events organised for the groups. All the Support Groups are very supportive of our health promotional activities and advocate strongly in the local community to promote wellbeing and healthy lifestyles. The groups also generously support the Health Service and in the past year the Heartbeat Group donated a Treadmill and Pulse Oximeters. Cancer Support Group and Respiratory Support Groups donated Foot Pedals to assist the Cardiac, Pulmonary Rehabilitation and Survivorship Lifestyle Programs.

HARP Manager Marlene Goudie (left) with Kirsten Walker, HARP Care Coordinator at Lake Bolac.

➜ staff profile: Mary Kinsella (front cover) Mary is very much ‘multi skilled’ being a HARP - BCOP Care Coordinator and the Oncology Associate Nurse Unit Manager, and has been with the Heath Service for 23 years. She loves helping people to get the most out of their lives, and assisting clients to understand simple ideas and strategies that make a difference to their quality of life. Mary says: “We are here to help, and value the assistance volunteers give, particularly in the Oncology Unit.”

06 | 2008/09 Community Matters A Family’s Shared Experience . . . Each year approximately 100 babies are born at East Grampians Health Service Maternity Services continue to expand with Midwives more actively involved in the antenatal care of mothers. This enables us to provide continuity of care from the antenatal period through to postnatal care. East Grampians Health Service continues to liaise with Stawell Regional Health in regard to on-call arrangements. The Midwifery Department is blessed with wonderful ongoing Staff and Murray to Moyne Riders Kregan Connarty, Kerry Sturmfels, Alan Young and Kirby support from the community through donations to the Antenatal James with the new Resuscitaire Baby Warmer. Education Sessions, and for the purchase of vital equipment such as the Resuscitaire Infant Warmer, which was donated by the Murray to Moyne Cycling Relay Teams in 2008. Also, locals Ashleigh Spalding and Adam Walker through a community fundraiser, handed over $2,400 towards a Blanket Warmer. Feedback from the Midwives has seen the Willaura Quilters quietly get to work and donate 12 colourful baby quilts, which has added ‘Dancing with the Stars’ fundraisers Willaura Quilters Anna Grey and Katie Duver a ‘motherly touch’ to the Nursery Area. Ashleigh Spalding and Adam Walker. with one of the colourful quilts.

Ark Toy Library . . . Support and encourage through play The Ark Toy Library provides a toy and equipment lending service to people with special needs. The service is also available to families and their carers. The Library offers a wide choice of toys and equipment that are not only fun but also assist members, in particular children, to develop skills through play. The Ark Toy Library also has a ‘mobile’ service with an ongoing presence in the main hospital area providing for children while they are in hospital. Dedicated volunteer coordinator, Val Tosch is at the Toy Library every Wednesday from 10am-3pm. An annual Membership Subscription of $10 per family provides access to the Toy Library.

Enquiries & 5352 9300 Toy Library Coordinator Val Tosch with Alana Robinson.

➜ staff profile: Felicity Donovan Felicity is part of the Graduate Nursing Program and is learning new skills, building knowledge and being hands on caring for patients who come from all walks of life. She is one of a number of Graduates who rotate through a number of areas of the Health Service so they can experience all aspects of nursing in a rural hospital. Felicity was happy to give her thoughts on her East Grampians Health Service placement saying: “This is a great place to work, with everyone so friendly, the staff being supportive. It is rewarding when patients thank me for the care that I have provided them in addition to being able to experience a wide range of medical and surgical cases.”

2008/09 Community Matters | 07 Welcoming New Surgeons The following ‘procedures’ are provided by the Surgeons and Anaesthetists: East Grampians Health Service is seeing a continued expansion to the services available to the community as further Specialist Surgeons are • General joining the Health Service to compliment our existing Clinicians. Laparoscopic Cholecystectomy, Surgery of the Large Bowel, The maintenance of existing and the growth in our Surgical Services depend upon Haemorrhoid Surgery, Skin Tumours, the continuing application, support and expertise of these Clinicians. Recruitment of Skin Grafts, Varicose Vein Procedures, Nursing Staff has also been successful. Thyroidectomy, Inguinal, Femoral, We look forward to continuing to provide excellent operative services to the Ararat and Incisional, Umbilical Hernia Repairs, district community and beyond. Colonoscopy, Upper GI Endoscopy The Haemodialysis Unit continues to provide for our local patients. It has seen a rise in the total number of treatment episodes and there is an acknowledged need to further • Gynaecology expand the capacity. Total Abdominal Hysterectomy, Salpingectomy, Oophorectomy, Tumour Surgery, Vaginal Hysterectomy, Vaginal Procedures, Laparoscopic Surgery, Pelvic Floor Reconstruction

• Ophthalmology Cataracts and Intra-occular Lens Implants, Vitrectomy, Ectropian, Entropian, Eyelid Surgery

• Orthopaedics Hip and Knee Arthroplasties (Replacements), Arthroscopic

Gynaecologist Dr Michael Bardsley. General and Vascular Surgeon, Mr Michael Condous. Procedures, Anterior Cruceate Reconstructions, Small Joint Arthroplasty, Correction of Exostosis and Soft Tissue Release • General Surgeon Mr Barry Alexander • We recognise and appreciate with whom we maintain a strong the services of our Consultant relationship has now been in Ararat Orthopaedic Surgeon, Mr John • Urology for 10 years. Patrikios and Mr Niall McConchie, Trans Urethral Resection of Prostate Ear, Nose and Throat Surgeon. and Trans Urethral Resection of Bladder • Mr Tom Fisher, Mr Michael Condous Tumours, Cystoscopies - Rigid and and Mr David Deutcher joined us • The Gynaecology input from Flexible, Vasectomy last year. Gynaecologist Dr Michael Bardsley ensures that all the sessions are fully • In 2009 Dr Ruth Bollard commenced • Dental booked and this is a valued service to operating and consulting at the Conservation and Preservation our community. Health Service. • All of these Specialists are supported • Ear, Nose and Throat • Dr Tony Stubbs has served the by our 3 Anaesthetists Dr Neil Sub-mucous Resection, Tonsillectomy, community for 10 years as our Provis-Vincent, Dr Michael Connellan Adenoidectomy, Septoplasty, Ophthalmic Surgeon and is committed and Dr Eric Van Opstal. Endoscopic Sinus Surgery to carrying this service into the future. • An expansion of access for • Caesarian Sections Ophthalmic Surgery sees Dr Michael Elective and Emergency, are managed Toohey and Dr David McKnight joining through the Theatres us in September 2009. • Dr Lydia Johns Putra is the new • Emergency Surgery Urological Surgeon and she took over Out of scheduled hours is supported by from Dr David Cook earlier in 2009. an On-Call team

Board President Graeme Foster acknowledges Dr Eric Van Opstal for 15 years service to the community. 08 | 2008/09 Community Matters Ensuring CULTURAL AWARENESS

Cultural relevance means ensuring that East Grampians Health Service staff and the community have an awareness of, and are responsible to the particular values, language and traditions of people who come to Australia, and particularly to Ararat, who work or access services at the Health Service.

NGOZI AZUBUIKE “My journey started 12½ years ago when l migrated to Australia from Nigeria to settle with my husband Azu in Sydney, New South Wales. Life was hard as expected with new relationships, a new environment and culture to understand and trying to find my ground in my profession as a nurse which led to my going back to the University Div 1 Nurse Ngozi Azubuike and Unit Nurse Manager Lorine Paterson get out into the community. of New South Wales for a bridging course before l could be registered. Cultural and Indigenous Health However, things settled with a lot of hard work and perseverance. Linguistic Diversity East Grampians Health Service is East Grampians Health Service proactive in determining the cultural Two years later we relocated to Melbourne and captures ethnicity at the point of background of our patients and settled and started our family. With both of us entry to the Health Service and this clients. This includes whether they actively working and looking after 4 children, enables individualised and culturally are from an Aboriginal or Torres our life was pretty busy. appropriate care pathways to be Strait Islander background. This is After 10 years in Melbourne, we decided to try a developed. Partnerships are evolving an important consumer focused move to the country as a way of slowing down. with the Regional Skilled Migration activity to ensure appropriate care and treatment in all phases of Relocating to Ararat 12 months ago has really given Officer, Grampians Regional involvement at the Health Service. us a different experience of life and really helped us Development Board, Ballarat to build on our relationship as well as spend quality Regional Multicultural Council (HACC Ballarat and Horsham provide time with our children. Cultural Diversity Officer) and Centre support to East Grampians Health for Cultural Ethnicity and Health. Service when required and Budja Settling in Ararat was pretty smooth with the help Budja Aboriginal Cooperative at Halls of so many good people within and outside the East Grampians Health Service has a Gap is available on request. Health Service but not without the challenges as higher than regional average number would be expected. of staff from a Cultural and Linguistic Diversity background due to the I guess the biggest challenge was the issues Health Service’s need to employ of identity and trying to be part of the Ararat skilled staff from overseas. The community as much as we can. So far though Health Service provides resources things are going alright and the general community to the community on an as needs has been very receptive.” basis that includes language specific Ngozi is a Div 1 Nurse working part time in health information and interpreters. the Inpatient Unit 2008/09 Community Matters | 09 Health & Well-being . . . Innovative Programs East Grampians Health Service has embraced ‘art and health’ as an important aspect of good health and well-being

Your Story . . . MY STORY

‘Your Story… My Story’ was a celebration of ‘women and art’ that established an incredible bond over 14 weeks between older women and our younger people of the community. ‘Your Story… My Story’ included 15 older women from Ararat and 15 Year 10 Students from Marian College who came together to mark 100 years since Victorian women won the right to vote. Commencing in July 2008 participants including women with abilities and disabilities from the Patricia Hinchey Day Centre and Garden View Court shared their lifetime stories of women’s suffrage with an enthusiastic and caring group of students, as part of their Community Patricia Vann with Marian College student Abby Main. Services Program. The participants met on a weekly basis in All marveled at their works being on historic Pyrenees House to produce firstly display in such a public venue with lots a personnel journal of the older women’s of positive comments being received life long stories, then, together produced about the high standard of their project an outstanding series of multi media and the relationship to women’s suffrage. artworks onto canvas under the guidance For a number of older women this was of well known local artist Janette Todd their first visit to Melbourne, which was with the assistance of artist, Val McCann remarkable in itself. from Stawell. Marian College Student Emily Vearing with Facilitator and well On Friday 5th December 2008 Member known local artist Jeanette Todd. A highlight for the participants was for Ripon, Hon Joe Helper officially that many in the project, together with acknowledged the project at a public the artists, traveled to Melbourne to be viewing at the Ararat Performing Arts part of the Parliament House Open Day Centre Main Foyer with many residents in Celebrations in November 2008. This was the community having the chance to see made possible through the generosity of for themselves what had been achieved Marian College with the loan of their 35 with this wonderful project. seater bus and teacher/driver Gerard Kelly. ‘Your Story…My Story’ was funded courtesy of a $3,000 Victoria State Government Centenary of Women’s Suffrage Grant, together with a community donation of $1,000 from AME Systems, Ararat.

Marian College Student Hamish Harrington with Edna McLean.

10 | 2008/09 Community Matters Inspired by MOVEMENT

‘Inspired by Movement’ is a project I’m sure all involved will remember for a long time, for several reasons. For myself, I’ll remember it for the wonderful opportunity it provided for the students to contribute to a community project that will benefit many. I appreciated the chance to improve my photographic and interpersonal skills while contributing to a worthy cause. I will certainly contribute to future commissions. Kellie Warrior - for Ararat College Media Group Physiotherapist Karen McCormick inspires patient to gain movement.

The Physiotherapy Department Staff, Rehabilitation Clients together with Photography Students from Ararat College have been working together over the past year to develop a series of ‘movement photography’ that will inspire patients to gain as much movement and physical independence as possible so they can resume their normal job or lifestyle. Led by well known local Photographer and Teacher Wayne Suffield, students have regularly connected with Physiotherapists and Patients on their visits. The final selection from some 3,000 images has seen a moving series of works hang proudly in the Physiotherapy Department. Physiotherapy staff have been keen for sometime to create a working space Physiotherapy Patients get ‘inspired’ with Physiotherapy Team. that enhances mobility and quality of life not only by delivering the most suitable treatment for an injury or condition, but also through inspiring visuals and the chosen media. This became a reality when the ‘Inspired by Movement’ Exhibition was officially opened in October 2009. The ‘Inspired by Movement’ Photography Project was made possible by Central Grampians LLEN who enthusiastically accessed assistance from the Adopt a School Program funded through the Department of Education, Employment and Workplace Relations, the Foundation for Rural & Regional Renewal (FRRR), Australia Post as part of the ‘Stretching the Envelope’ Program and our community partner AME Systems who continue their commitment to ‘art and health’ at the Health Service.

4 Seasons . . . A Rural Prospective To commence in early 2010, this community arts project will be coordinated through Willaura Health Care and will involve 20 participants including residents, staff, volunteers together with local Willaura and district residents coming together with well known local artist Carolyn Thomas, to create a series of artworks that will represent a rural community and the land. Older and younger community members who would benefit from such a project will be invited to participate. The project will include a public exhibition of artworks, and then will be hung permanantly at Willaura Health Care. This project is being made possible through an Ararat Rural City Community Grants Program and a generous donation from the Duver Family of Willaura.

2008/09 Community Matters | 11 Residential and Community Aged Care East Grampians Health Service provides an excellent range of aged care programs and services for the older person and people with a disability to live a full and healthier life.

Great result through the Aged Care Accreditation, with presentation by 70 Lowe Street volunteer Jane Richardson regularly calls in and attends to the flowers. Federal Member for Wannon, Mr David Hawker MP. 70 Lowe Street - 2 years on In March 2009 70 Lowe Street achieved great results through the Aged Care Accreditation process following 2 days of intensive review. A highlight from the review was feedback that there is obviously a strong caring relationship between residents and staff and that the new facility is working well. In just over 2 years 70 Lowe Street has been transformed into a ‘warm, friendly safe and comfortable environment’ that residents can call their home. Staff, family, friends and volunteers continue to work together to provide a home-like and caring setting. Residents are accommodated in spacious single and double bedrooms with ensuite bathrooms. The double rooms are off-set to enable privacy with each resident having their own area and large external window. All residents are provided with electric low-low beds and overhead tracking in each room and appropriate furniture, equipment, and aids are provided. The Environmentally Sustainable Design Home allows a comfortable temperature to be maintained, well lit by natural light, and well-organised Aged Care Ward Clerk Merryl Woolley gets involved with activities with maintenance systems are in place. A well structured catering system enables resident Nancy Walls. resident’s individual nutritional requirements and preferences to be met.

➜ staff profile: Fiona Miller Fiona is the Admissions and Information Manager for Aged Care, both high level and low level care and is based at 70 Lowe Street. Meeting and getting to know community members, assisting residents and families with their residential aged care placement whilst making it as easy as possible for them, brings much satisfaction to Fiona in her day to day role.

12 | 2008/09 Community Matters Garden View Court provides a safe and comfortable environment Our residents are always involved in the planning of activities and changes, and certainly see Garden View Court as their home. With 24 individual units Garden View provides a dignified and friendly home for residents. Staff focus their efforts on engaging residents in a variety of activities, which has created an inviting as well as stimulating atmosphere. Regular competitions between Garden View Court and Hostels in Tocumwal and Berrigan are eagerly anticipated. The purchase of a wide flat screen television for the Activities Room from a community donation has been warmly received. A number of wonderfully dedicated volunteers add much to the lives of the residents, and more volunteers are always welcome. If you would like to assist, please call our Volunteers Coordinator Christine Doak & 5352 9331.

Garden View Court resident Stan Jess enjoys his daily newspaper.

Patricia Hinchey Day Centre is worth a visit Importantly, the Day Centre provides transport to and from people’s homes each day, and has wheelchair provision on one The Day Centre is a welcoming and friendly place of their 2 commuter buses. that is open to older people and people with special The Patricia Hinchey Day Centre is open Monday to Friday, needs to come along and get involved in a host of and community members are always welcome, just contact the enjoyable activities. Day Centre Manager, Jacinta Harman & 5352 9326 or pop in Staff are caring and provide for everyone’s needs, and a and have a look for yourself. wonderful band of volunteers regularly help out and assist staff to make the centre a place where people want to come back to. Many friendships have been developed, and all who attend are encouraged to become part of the Day Centre family. A monthly calendar provides for indoor and outdoor activities with a number of planned outings joining up with other community residents, such as at the monthly free lunchtime concerts at the Ararat Performing Arts Centre. Through the Clients Opinion Group everyone gets an opportunity to discuss activities they would like to do and voice any concerns in an open and friendly atmosphere.

Cooking Day at the Day Centre - Staff member Jane Dunford assists client Vera Ruzic with baking.

➜ staff profile: Lorraine Koenen Lorraine organises quality lifestyle programs tailored to groups and individuals in her role as the Lifestyle Coordinator at Garden View Court. Liaising with families and volunteers to help maintain a varied and interesting program of activities is a priority. The happy way residents greet Lorraine each time she comes to work is rewarding, knowing she is making a difference. Lorraine feels privileged when residents open up and talk about their lives and their experiences are priceless.

2008/09 Community Matters | 13 Willaura Manager Chris Jordon and staff member Tammy Day. Willaura’s strong links with their community The Willaura and District community are most supportive and the dedicated Auxiliary and Volunteers Parkland House resident Denis Bensen gets out and about. are a positive link. In April 2009, following 2 days of thorough review, Willaura Working with Community Groups received positive feedback and full 3 year Accreditation from There have been many opportunities to work with the Aged Care Standards Accreditation Agency. This was a great reward for the high level of care provided in the facility community groups on events and projects to provide and recognition of the strong community links that exist to core health promotion messages of healthy eating, maintain them. physical activity and being socially connected. Willaura Health Care and Parkland House provide Aged Care Our community health nurse has been involved in the following: Services in a rural community setting including residential • Gardening for Renewal • Moyston Willaura Football high and low level care and short-term care for those Day with the Community Netball Club and the Auskick requiring hospitalisation for a medical condition or recovering Bendigo Bank. Program, as a venue and from recent surgery. Individual needs are well supported vehicle for the rural children • Kids Eating Healthy with the by visiting health professionals including Medical Officers, from Moyston and Willaura Willaura Recreation Reserve Physiotherapists and Podiatrists. to engage in Kids Go For who support the Sustainable Your Life Bus. Farm Families Program for Willaura and District. • Cancer Council Community Forum. • House Open Willaura (HOW) Centre of Willaura on submissions for equipment and Free Public Access Willaura Community Nurse Leonie Tellefson with Internet which is now up and Adrian Calvano from Western District Health Service, together facilitated the Sustainable Parkland House resident Ella Semmler with staff member Jessica Peters. running at the HOW Centre. Farm Families workshop at Willaura.

➜ staff profile: Kregan Connarty Kregan is part of the Support Services Team and has the task of delivering food to the Willaura Campus and to the Stawell Regional Health’s McPherson Smith Nursing Home. In addition, he helps out at Willaura and loves seeing the gardens and surrounds when they come into full bloom. Kregan really enjoys being part of a team environment, getting ‘out and about’, meeting different people and the variety of work in different areas across the Health Service.

14 | 2008/09 Community Matters LIFT-OUTSERVICES

RESIDENTIAL AGED CARE quality of care for Low Level and High Level

Aged Care Admissions and Information Manager Fiona Miller and 70 Lowe Street resident Joan Powell.

East Grampians Health Service offers quality care with a focus on the individual - their family, friends and community. Our modern facilities, comfortable surrounds and leisure and lifestyle programs make an important contribution to our Resident’s self-esteem and independence. Low Level Care (Hostel) provides accommodation and assistance with personal care and is available at: • Garden View Court, Ararat • Parkland House, Willaura High Level Care (Nursing Home) provides for people with a greater degree of frailty, who may need continuous nursing care and Garden View Court resident Stan Jess enjoys the outdoors. is available at:

• 70 Lowe Street, Ararat If you require information about Residential Aged • Willaura Health Care Care at East Grampians Health Service please phone the Aged Care Admissions & Information Manager, Respite Care may also be available and & 03 5352 9316 or email [email protected] provides short term care when you need it.

2008/09 Community Matters | 15 Urgent Care Service East Grampians Health Service provides facilities and nursing services at no charge to patients who require emergency treatment. If emergency medical treatment is required, a Doctor from the Ararat Medical Centre will attend. A fee will be charged by the Ararat Medical Centre. General Surgeon Barry Alexander with Associate Charge Nurse Carolyn Shea.

Range of Services East Grampians Health Service is located at Ararat and Willaura and provides an extensive range of acute, residential, home and community based services and programs throughout Ararat Rural City. Acute Services Primary Care Medical Imaging • Inpatient Unit • Antenatal • General X-Ray - Chemotherapy • Community Nurses • Ultrasound - ECG Stress Testing • Community Palliative Care • CT in conjunction Stawell Regional • Infection Control • Dental Health • Diabetes Education • Midwifery Medical Services • Dietetics • Palliative Care • General Medicine • District Nursing • Perioperative Services • General Surgery • Domiciliary Care - Day Procedure - Dental • HARP (Chronic Disease Management) Aged Care • Health Promotion • Ear, Nose and Throat • Garden View Court • Occupational Therapy • 70 Lowe Street • Vascular • Physiotherapy - Emergency Surgery • Willaura Health Care - Parkland House - General Surgery • Podiatry - Haemodialysis • Post Acute Care Day Centre & Library - Obstetrics and Gynaecology • Social Work • Patricia Hinchey - Ararat - Ophthalmology • Speech Pathology • Ark Toy Library - Orthopaedics • Willaura - Urology • Pharmacy

16 | 2008/09 Community Matters East Grampians Health Service Contact Details Girdlestone Street, General Enquiries 5352 9300 (PO Box 155) Ararat 3377 Phone: 5352 9300 Fax: 5352 5676 Aged Care 5352 9331 Email: [email protected] Auxiliaries 5352 9387 www.eghs.net.au Board of Management 5352 9303 Chief Executive 5352 9303 70 Lowe Street Clinical Services 5352 9331 Residential Care 70 Lowe Street, Compliments / Complaints 5352 9303 Ararat 3377 Community Centre 5352 9327 Phone: 5352 9323 Community Liaison 5352 9387 Dental 5352 9380 District Nursing 5352 9327 Community Centre Girdlestone Street, HARP 5352 9392 Ararat 3377 Medical Imaging (Radiography) 5352 9325 Phone: 5352 9327 Midwifery Unit 5352 9300 Palliative Care 5352 9327 Physiotherapy 5352 9347 Garden View Court Private Patients 5352 9300 Lowe Street, Urgent Care 5352 9300 Ararat 3377 Veteran Affairs (DVA) 5352 9331 Phone: 5352 9324 Volunteers 5352 9331 150th Anniversary 5352 9318

Patricia Hinchey Day Centre Girdlestone Street, Ararat 3377 Phone: 5352 9326

Willaura Health Care Delacombe Way, Willaura 3379 Phone: 5354 1600

Main Reception - Kim Kerr, Tanya O’Brien, Teresa Townsend. Parkland House Delacombe Way, Willaura 3379 Phone: 5354 1600

2008/09 Community Matters | 17 Ararat RSL Veterans Liaison Officer Eddie McAdie. this is what we have to offer:

Benefits to you √ No out of pocket costs East Grampians Health Service pays the difference between what your Health Insurance pays and the actual costs

√ No additional paper work Our friendly staff will take care of all the Veteran Liaison Officer Christine Doak with Ararat RSL Veterans Liaison Officer Michael Scherger. paper work. No more multiple accounts to worry about

Do you have √ Other benefits • Preferential access to a single room • Greater range of menu and Private Insurance? beverage options • A free daily newspaper • A free phone card If you require information on • Dedicated Private Patient Liaison the benefits of using your Private Health Insurance or Benefits for your Hospital DVA Gold Card √ Additional funding to purchase new equipment please ring & 5352 9300 or email [email protected] √ Additional funding to develop new services and enhance existing services

18 | 2008/09 Community Matters Our Community “The East Grampians Health Service and Ararat & District Hospital - 150 Years Celebration Ararat community will come together next March to celebrate History 1995 - East Grampians Health Service 150 years of working is incorporated with the amalgamation 1858 - A Committee is formed to in partnership for of the Ararat and District Hospital, collect funds to build a place of refuge the health of the Willaura Hospital and the then John for the sick and needy on a site called community. Pickford Geriatric Centre. Slaughter-yard Hill and on 22nd Not only will the Ararat Hospital celebrate 150 August 1859 Frederick Lowe laid the Over the 150 years the ‘Hospital’ has years of delivering quality Health Services to the foundation stone of a 30 bed hospital. been an integral part of the community people of Ararat and the wider region, but it will At a public meeting held on February and has grown significantly into an also celebrate the strong links forged between 18, 1860 with President Fred Lowe, expanded Health Service which today the hospital and the community in that time. Esq, C.M.C. in the chair, the rules of employs some 300 staff at both Ararat Throughout the past 150 years the community the Ararat Hospital were established. and Willaura. has always `mattered’ to the Ararat Hospital, 1880’s - Pyrenees House is built and demonstrated by the dedication of its Doctors, this original building is still part of the Nurses and Ancillary Staff and the constant Health Service today. push for better facilities and equipment, 1937 - A 3 storey hospital is built which negate the need to travel to larger and forms part of the new Ararat centres for treatment. Hospital which was officially opened From that first foundation stone laid in 1859 to in May 2005. the Health Service of today, the community can be assured of the care provided by its Health Service well into the future.” Jodie Holwell - Ararat Advertiser Editor Pyrenees House

Program of Events - An Invitation to the Community to come together and celebrate

Saturday March 6th 2010 Sunday March 7th 2010 Monday March 8th 2010 10am - 4pm 8.45am 9am • Registrations - Pyrenees House • Gum San Chinese Heritage Centre • Bus available from Ararat to • 150 Years Exhibition - Pyrenees House Community Breakfast Willaura Health Care • 15Oth Anniversary Memorabilia Available 11am 9.30am • Site Tours of Ararat Campus • Barkly St Parade of Nurses, commencing • Tours of Willaura Campus (11am, 1.30pm and 2.30pm) from Edith Cavell Memorial (Barkly St) • Hospital & Medical Services Exhibition Including the Chinese Dragon and Dancers. 6.30pm 10am onwards • Reunion Dinner at the Ararat 12 noon • Willaura Hospital Outdoor Market Performing Arts Centre • Pyrenees House Official Ceremony 11.30am and 2pm • 15Oth Anniversary Memorabilia Available • Blessing of Hospital by Church Fraternity • Bus available back to Ararat • Community Barbecue The Willaura & District community are invited 1pm to join visitors returning to the area for the • 150 Years Exhibition - Pyrenees House celebrations. • Site Tour (1.30pm and 3.30pm) • Aradale Tour (2.30pm bookings essential) For further information & 5352 9318 Ararat Attractions Special Passports available at the Ararat Email: [email protected] & Grampians Visitor information Centre www.eghs.net.au

Old nurse images: Courtesy of Heather Fleming. 2008/09 Community Matters | 19 Volunteer work is an important way for the community to become involved in the Health Service

Volunteers contribute so much to the life of the Health Service and are such a vital link to the community. They continually offer valuable assistance to our staff, residents and clients at Ararat and Willaura, enhancing many aspects of the Health Service environment, as well as recreational and lifestyle programs provided by the Day Centres and Aged Residential Care Services. As a volunteer, you are a valued team member, and your contribution is really appreciated and the skills and experience you may have to offer can contribute greatly to the quality of life of clients, EGHS Auxiliary members Beverley Mc Rae, Merrilyn Ward with Aanna McIIdowie from Browse and Brew on Barkly get ready residents and patients. for the Shopping Spree fundraiser. East Grampians Health Service is a very specialised agency with staff and Volunteers also make up our 5 Auxiliaries governance of the Health Service. As the volunteers required to undergo a police including the EGHS, Lowe Street, Patricia occasion requires, community volunteers check and an interview process. Also Hinchey, Ark Toy Library and Willaura. The are also invited to participate on various volunteers have rights and responsibilities, Auxiliaries not only offer support but are Sub Committees or User Groups with which have been developed under active in fundraising and donate valuable staff members. funds for the purchase of replacement or Australian laws and standards and cover East Grampians Health Service annually new equipment across the Health Service. specific work responsibilities in line with recognises volunteer long service and the values of the Health Service. The Health Service is very fortunate that commitment by presenting Service they also have volunteer groups who Awards for 5, 10, 15, 20 and 25 work diligently including the Red Cross years service. Book Service, the Ararat Breast Cancer All these volunteers help ‘make a If you are interested in becoming a Support Group and the Ararat Landcare difference’ in forging closer links with the volunteer at East Grampians Health Group. Importantly also, is the role of the community and assist the Health Service Service in Ararat or Willaura please East Grampians Health Service Board of in meeting the needs of the community. contact the Volunteer Coordinator, Management which consists of voluntary Christine Doak & 5352 9331 community members who provide the

➜ volunteer profile: Joyce Liddle Joyce is a long serving volunteer at Patricia Hinchey Day Centre, and can highly recommend getting involved as a volunteer at East Grampians Health Service. Joyce is very mindful that as a volunteer at the Day Centre she comes to assist the staff, and loves seeing all the people who come to the centre happy and active. She spends time listening and sharing stories, getting them involved in activities and making sure they all go home satisfied at the end of the day. Joyce is also a very active Auxiliary member and has seen the results of fundraising activities put to good use such as the Recreation and Barbecue Courtyard area.

20 | 2008/09 Community Matters Auxiliaries are all active fundraisers EGHS, Lowe Street, Ark Toy Library, Patricia Hinchey and Willaura all actively fundraise, assist with major events and volunteer as required and are very much part of the East Grampians Health Service extended community family.

EGHS Auxiliary Patricia Hinchey Auxiliary President Liz de Fegely, Secretary Kate Connellan, Treasurer Alana Foster President: Norm Tosch, Secretary/Treasurer Chris Billett Established in 1998, with 7 inaugural members still actively Such a committed group who not only volunteer weekly and are very involved, they are a committed group of progressive women who much part of the Day Centre family, they somehow find time together work tirelessly with their fundraising, and play a big part in the Health with staff to fundraise as an ‘Auxiliary’. Service’s major events. Now known best for their annual Market Day and their regular Interestingly, of their membership base at least 50% are from the rural Cake and Produce Stall, the Auxiliary have raised outstanding areas outside Ararat. The group meet monthly on the second Tuesday funds which they have put back directly into the Day Centre to of the month at 5.30pm in Pyrenees House. Meetings are always support the recreational and diversional programs for the people conducted in good spirit, and a great friendship has developed between who attend the Centre. all the members. The recent donation by the Auxiliary of a large storage food freezer to The annual WWW Women, Wisdom & Wellbeing Dinner, Winter’s the Day Centre has assisted with cooking days, and preparation for Luncheon and Shopping Spree are the major fundraisers that now fundraising efforts. have an excellent community following. The Outdoor Courtyard and Barbeque Area has been a major project Since 2001, they have raised approximately $100,000 for equipment and this area is providing a friendly meeting place for all to enjoy and furnishings across all areas of the Health Service. the outdoors. Equipment donated since 2001 include pulse oximeter, paediatric kit, The Day Centre is a special place, and the Auxiliary members feel very plate stacker, dynamic blender, shower chair, tympanic thermometer much part of the ‘team’. system, wheelchairs, vital signs monitor, easy lifter mobile recliner The Patricia Hinchey Auxiliary meets at the Day Centre quarterly on the chairs, imed pumps, examination couch, intravenous poles and 2nd Monday of the month at 3.30pm. jumbuck lifting scales, in addition to sponsoring the Nursery Ward in the Acute Hospital.

Lowe Street Auxiliary Willaura Hospital Auxiliary President Jana Millear, Secretary Jane Richardson, Treasurer Chris Clark President Judy Patterson, Secretary Jocelyn Cox, Treasurer Mandy Heard The Lowe Street Auxiliary has reinvented itself following the move from The Willaura Hospital Auxiliary reformed in 1998, with a number of John Pickford House to 70 Lowe Street and has grown in membership members from this time still on the Auxiliary. Four East Grampians progressively and now has 20 enthusiastic members. Health Service Life Governors - Jane Millear, Sheila Handscombe, Mandy Heard and Joan Jenkinson are all very active members. The Auxiliary provides valuable volunteer resources and equipment to the home as well as maintaining strong links with the local community The Auxiliary, as a whole are a vital link to the Willaura community for the residents. They are working closely with staff to make sure that and not only volunteer and fundraise but are always available to the new facility has furnishing to make it a ‘home’. help out (eg: Visit by The Governor of Victoria, Professor David de Kretser, A C). The inaugural Oaks Day Luncheon held in November 2008, as part of the Melbourne Cup Spring Carnival, was an outstanding success The annual Willaura Hospital Market Day in March organised by the and set the precedence for the members to organise more events. Auxiliary created a hive of activity for some 500 visitors from across the Subsequently, their Film Night attracted over 100 patrons. region and raised in the vicinity of $4,000, a fantastic result. A sense of confidence is very evident now at their monthly meetings With the market being relocated to the front entrance area for the held on the 3rd Tuesday of each month at 2pm in the Dining Room at first time this allowed for more room for the numerous stallholders. 70 Lowe Street. In addition the lawn area created a relaxing space for the serving of gourmet foods, local wines together with an abundance of activities In very short time they have donated linen skips with lids, a and entertainment. dining room sideboard, book cases, and most recently $1,500 for the purchase of flat screen televisions and coffee tables for the Over recent times with the generous support of significant community smaller sitting rooms. donations, Willaura can boast new equipment such as 5 High Low Beds, Lifting Slings and Covers, an outstanding effort of ‘community At the Auxiliary’s AGM in August, the members thanked retiring supporting community’. Treasurer Dorothy Konig for her outstanding service to both John Pickford House and 70 Lowe Street. The Willaura Auxiliary meets quarterly on the first Monday of the month at 2pm in the Day Centre at Willaura Health Care.

2008/09 Community Matters | 21 Angela Laidlaw Clinical Scholarship

The Scholarship In 2007 the Angela Laidlaw Clinical Scholarship was established in recognition of Angela’s contribution and love of East Grampians Health Service. The Scholarship was donated by the Laidlaw family in memory of Angela, who commenced work with the Health Service in July 1993, was a wonderful friend to many and sadly passed away on 13th April 2005. To meet the local population health needs into the future, the retention and recruitment of skilled Clinical Staff is critically important. The Scholarship, unique to the Health Service, will continue to create opportunities for Clinical Staff to enhance their skills for the benefit of the community. The Angela Laidlaw Clinical Scholarship is presented at East Grampians Health Service’s Annual General Meeting, thereby promoting broader community recognition.

The Recipient 2008/09 Leanne Atkinson works in the Peri-operative Unit with her major focus on Haemodialysis. Haemodialysis is a challenging facet of the nursing field, and it is growing rapidly with the incidence of diabetes and diabetic related kidney disease placing a strain on the health system. As we strive to provide everyone with care we are fast running out of haemodialysis places and especially qualified Renal Nurses and Physicians. Through being awarded the Angela Laidlaw Clinical Scholarship, Leanne has undertaken a 12 month Nephrology Nursing Course by correspondence through the Queen Elizabeth Hospital in Adelaide, South Australia. The course is one of the best in Australia and students are enrolled from every state, including remote areas such as Tenant Creek. The course itself is extremely difficult, and with exams as an extra challenge, Leanne surprised herself and did extremely well so far, and is now feeling more comfortable with the remaining studies. Leanne is a great example of staff undertaking extra studies and training to gain up to date knowledge, so she and others can provide the care and expertise for the community. Staff member Leanne Atkinson is presented with her award by Geoff Laidlaw.

Angela Laidlaw Trust East Grampians Health Service is extremely proud of the Angela Laidlaw Trust. Through the generosity of Geoff Laidlaw and his family the Angela Laidlaw Trust is now well and truly established following a substantial donation from the Mundarra Muster ‘one off’ fundraiser. This will enable the Angela Laidlaw Clinical Scholarship to be awarded annually to assist Clinical Staff in their educational

Laidlaw family members - Andrew, Cate, Sam (son in law) Megan, Geoff and Fiona. endeavours into the future.

22 | 2008/09 Community Matters Mundarra Muster . . . A most rewarding community event

On a brilliant April Sunday, over 550 people converged on Geoff Laidlaw’s ‘Mundarra’ property by the banks of the Hopkins River to participate in what has to be the most rewarding community fundraising event of the year.

This ‘one off’ event hosted by Geoff and his family celebrated the life of his wife Angela, and to build a fund for a clinical scholarship in her name.

The event was planned and organised by community volunteers, and was supported by the community raising over $70,000; a phenomenal amount of money which will assist in the longevity of the Angela Laidlaw Clinical Scholarship for future generations.

The success of the ‘Mundarra Muster’ affirmed the true Australian spirit, determination and unity of a generous community coming together to support each A crowd of 550 guests descended on Mundarra in a huge marquee structure donated for the occasion by other in times of both tragic and joyous Grampians Event Hire. circumstances.

Mundarra Muster - Major Sponsors The organising committee included Grampians Event Hire, Milemaker Petroleum, Seppelt Great Western, Montara Wines, Rowly Paterson (Chairman), Peter Carthew, Ace Radio Network and Powercor Australia contributed significantly to what was an Ferg Anderson, Peter Nicholson, amazing final result. Terry Weeks, Liz de Fegely, Liz Laidlaw, Judy Barr, Sharon Meek, Dianne Radford and, of course Geoff Laidlaw. Mundarra Muster - Supportors

S T Hamilton Ararat College Best’s Wines - Great Western Marx Metal Recycling Clayfield Wines Gilbert & Jury Fry’s Spare Parts - Sydney Jack & Jill Kindergarten Gift to Grow Eco Synergy Possum Cameron Earthworks For the longevity of this unique Lister Signs Elders Ltd scholarship an annual pledge or Growmaster - Ararat Ararat Laundromat a ‘one - off’ gift to the Angela Australia Post - Ararat Ray Gale - Lake Bolac Laidlaw Trust can be made, with all donations of $2 and over tax Hansen Print GWM Water deductible. A receipt will be issued Peter’s Pix Green Eggs for all donations. Julie Bennett Safeway - Ararat Please contact our Community Mininera & District Football East Grampians Health Service Liaison & 5352 9387 & Netball Clubs Auxiliaries & Community Volunteers

2008/09 Community Matters | 23 STRONG PARTNERSHIPS are the key to our future

Medical Imaging Department Dedication - L/R Ararat Branch President Terry Weeks OAM, Victoria Police Commissioner Simon Overland, Victoria Police Blue Ribbon Foundation’s John Forbes OAM, EGHS Board President Graeme Foster.

The Ararat Branch of Victoria Police Blue Another Milestone with the dedication of Ribbon Foundation, established in 2002 to the Medical Imaging Department perpetuate the memory of Sgt John McNally, Victoria Police Commissioner Simon Overland APM officially dedicated the has raised well over $450,000 and this has ‘John McNally’ Medical Imaging Department at East Grampians Health Service been dedicated to the Health Service. on Friday 29th May. The East Grampians Health Service Board The moving dedication ceremony, which was held in Pyrenees House in front of 60 guests including members of Victoria Police, saw the unveiling of the Victoria of Management has recently accepted with Police Blue Ribbon Foundation official plaque by the Police Commissioner and the much appreciation the Ararat Branch’s Victoria Police Blue Ribbon Foundation Chairman, John Forbes OAM followed by a offer to make a ‘2 year commitment to blessing by Fr John Mathes the Grampians Police Chaplain. support the Peri-operative Unit (Operating For East Grampians Health Service, the Victoria Police Foundation and the Ararat Theatre)’ once they have completed their Branch this is the 3rd such dedication that has taken place at the Health Service current commitment to the Medical Imaging to perpetuate the memory of Sgt John McNally who was killed on the Mount Ararat goldfields at Cathcart in 1856. Sgt McNally was the first member of Department in early 2010. Victoria Police killed in the line of duty. Since 2002 the Ararat Branch has supported the ‘John McNally’ Emergency Department, the ‘John McNally’ Emergency Helicopter Landing Pad and the ‘John McNally’ Medical Imaging Department. The dedication of the Medical Imaging Department was another step in acknowledging this outstanding community partnership. East Grampians Health Service is indebted to the Victoria Police Blue Ribbon Foundation and in particular the Ararat Branch’s contribution, who with the outstanding community support including that of the Emmerson Financial Group and the AMP Foundation, have given so significantly to the Health Service. Medical Imaging Department’s Radiographer Yinka Okubanjo, Chief Radiographer Azu Azubuike, Emmerson Financial Group’s Chris The Ararat Branch is a role model for the Victoria Police Blue Ribbon Foundation Emmerson and Medical Imaging Department Receptionist Judy Young and the strong partnership cannot be underestimated. with the new equipment made possible through the significant support Ararat Branch Committee: Terry Weeks OAM (President), Dianne Radford (Secretary), Sgt Peter Hawkins of the Ararat Branch, the Emmerson Financial Group and the AMP (Treasurer) Fr John Mathes (Police Chaplain), Tim Andrew, Stephen Chapple, Jodie Holwell, Stuart Kerr, Foundation. Peter McIntosh, Rod McKenzie and John Davies (until July 2009).

24 | 2008/09 Community Matters Helipad a Lifeline for Patients The ‘John McNally’ Emergency Helicopter Landing Pad was made possible through a community partnership with the Victoria Police Blue Ribbon Foundation, the Ararat Branch and Ararat Rural City and provides for the community a lifeline for patients and a vital link to Melbourne and specialist medical facilities. The principle user of the helipad is Air Ambulance Victoria. East Grampians Health Service and Ararat Police have become increasingly concerned about the number of onlookers that the ambulance helicopter attracts when it lands and takes off. Not only is the traffic a danger to others, but the dignity, privacy and ‘Building for the Future’ respect for the patient and their family is degraded. Foundation We would like to take this opportunity to ask the community of Ararat to respect the safety and dignity of our patients, staff ‘Building for the Future’ came about through the and concerned relatives by avoiding the hospital area when the Community Appeal to support the building of the Acute helicopter is in attendance. Hospital in 2002, in which the community contributed an outstanding $1.85 million. It is fitting we continue ‘Building for the Future’ The Board of Management has now established a public charitable fund, the East Grampians Health Service ‘Building for the Future’ Foundation, to which any person, corporation or association may contribute. The Foundation is to be maintained for the purpose of providing money, property or benefits to the Health Service and is being administered by 5 Trustees appointed by the Board of Management, 3 of whom are community members. Primary school students from Ararat 800 visit the health service and receive a special tour of The Inaugural Trustees are: the John McNally Emergency Helicopter Landing Pad. Board Members: David Hoskings, Geoff Laidlaw Community Members: Bill Jones (Chairman), Judy Paterson, Jill Tivey The relevance of philanthropy has increased significantly and the Trustees will play a pivotal role in shaping and implementing the responses of the community to the Foundation. The Purpose of the Foundation is to exclusively benefit East Grampians Health Service and the Trustees must seek the guidance of the Board to ensure that the benefits provided to the Health Service accord with its strategic plans or future service needs. The community are welcome at anytime to discuss making a contribution to our future.

Consider a Bequest to the ‘Building for the Future’ Foundation A bequest is a gift made in your will. You may consider a bequest to East Grampians Health Service as an investment for life. Making a bequest may be as simple as adding a Codicil to your existing will, but seek the advice of your solicitor. If you would like further information please contact the Chief Executive, East Grampians Health Service, PO Box 155 Ararat Vic 3377 & 5352 9303.

Ararat 800 students write a ‘letter of thanks’ for the privilege. 2008/09 Community Matters | 25 Contributions 2008/2009 Donors ACE Radio Smithwick, Karen Our community continues to support us in AME Systems Spalding & McCutcheon Ararat ALP Branch Spalding, Ashleigh (Dancing with the Stars) generous ways. Ararat Advertiser Stratton, Wayne, Kate & Max Ark Toy Library Auxiliary St Kilda Park View Hotel - Melbourne The ongoing outstanding support to our Ararat Breast Cancer Support Group Tatt, RL & LJ Ararat & District Heartbeat Support Group Tudor, Graham many successful fundraising events, from Ararat Hospital Charity Golf Day Tudor, R & G our Auxiliaries, Projects, General Donations, Ararat Retravision Walker, Adam (Dancing with the Stars) Ararat RSL Community Program Willard, John & Pat and very importantly the ‘in kind’ support Atchison, Pepita Wiltshire, Reg cannot be calculated in dollars. Australia Post - Ararat Wimmera Mallee District Manchester Unity Baker’s Delight IOOF We simply say ‘thank you’ to one and all. Best’s Wines - Great Western Bryant, Fred & Betty Jess Cole Memorial Central Grampians LLENS Abbott, Annie Chalambar Golf Club Armytage, Joanna Clark, Jennifer Bingley, Tim & Julie Cullen, Ian & Wynne Christie, Rob & Kimbra Day, Nathan (Dancing with the Stars) Farquharson, Annabelle & Phoebe DHS Disability Funding Holmes, Max & Ann EGHS Auxiliary Jackson, David & Carol Fisher, J & F Manderson, Tony & Rae Flavell, Ian Mann, William & Georgie Foster’s Mensland McDougall, John Fratin, Sarah (Dancing with the Stars) Millear, AR & VM Garden View Court Auxiliary Millear, Pat & Sarah Graham, Greg Radford, David & Dianne Grampians Indoor Bias Bowls Association Sanders, Bob & Rosie Growmaster - Ararat Ward, Graeme & Merilyn Lowe Street Auxiliary - Christine Clark, Jasmine Charmers and Grant, A & B West Vic Division of General Practice Judy Armstrong. Howlett, Norm Kaye Poyner Beauty Therapy Medical Imaging Department Leigh, Mr and Mrs Jack AMP Foundation Lister Signs Emmerson Financial Group Loeliger, Reiney Victoria Police Blue Ribbon Foundation Lowe Street Auxiliary Victoria Police Blue Ribbon Foundation - McCallum, Ian & Thelma Ararat Branch McKinlay, Elma Montara Winery Willaura Moyston Willaura Football Netball Club ACE Radio Mt Langi Ghiran Winery Bendigo Bank NMIT - Aradale Campus Duver Family Patricia Hinchey Auxiliary Mt William Station Pegis Fashions Powell, Joan Ryan, Mark Walker, Kerrin Safeway - Ararat Willaura Hospital Auxiliary Willaura Hospital Auxiliary - Lucy Richardson, Sue Coutt, Jane Millear, Seppelt Great Western Jan Laidlaw.

Major Fundraising Events 2010 Making a donation The generosity of the community enables us to continually upgrade • 24th January - Grampians ‘Ride to Remember’ our facilities and purchase new and replace equipment at both Ararat and Willaura. • 8th March - Willaura Hospital Outdoor Market Your ongoing support really makes a difference, and is an • 27th, 28th March - Murray to Moyne Cycling Relay investment for the future.

• 28th May - Blue Ribbon Gala Night Donations over $2 are tax deductible and are a wonderful way to invest in your local ‘hospital’. • September - WWW Women, Wisdom & Wellbeing Dinner Contact the Community Liaison & 5352 9387

26 | 2008/09 Community Matters Murray to Moyne 2009 . . . exceeding all expectations The CRANKS & DEFIBRILLATORS Cycling Teams again acknowledge all businesses, organisations and individuals who generously supported this year’s event, which raised in excess of $16,000. This has been dedicated towards the purchase of new updated Syringe Drivers across a number of areas of the Health Service, including Acute, Aged Care, District Nursing and Palliative Care.

Major Sponsor - $100 & Over AF Gason Pty Ltd Clem Sturmfels Kaye Poyner Beauty Therapy Alan Gray Water Cartage Dollar Curtains & Blinds Ken Readwin - Elixir Brewery Albert Feyer Electrician Dowding & Mills KFC - Ararat AME Systems Dulkeith Computer Solutions Kim Stone Plumbing Ararat Advertiser E W Bulte Timber & Hardware Merchants Kingsley & Valda Spalding Ararat Auto Electrics Eastick Homes Les Connarty Ararat Dental Clinic EGHS Social Club Lister Signs Ararat & Dist Heartbeat Support Group Flattely Street Depot McArthur Mitre 10 - Ararat Ararat & Dist Prostate Cancer Support Group Fiona Miller Neville & Janet Hinchliffe Ararat Medical Centre Foster’s Mensland Olga Karia Ararat Motor Inn Gary & Julie Tierney Peter Spalding Ararat RSL G J Gardner Homes Pyrenees Wool Ararat VRI Bowls Club G J Rice & Co RAL Homes Astor Cinema Grampians Carpet Cleaning Raymond Blizzard & Associates Australia Post - Ararat Grampian Ford Rock Hardware Boyd’s Body Works Greg Dalmayer Rural Phones N Data Brian & Wendy McCutcheon Hotondo Homes Ruthven Steel Bruce & Caroline Hamilton Huntingdale Cranes Sally Hinchliffe & Associates Carlyle Painting & Decorating Ian & Leonie Foster Shayne Smith Plastering Chegwin & Anderson Auto J L Lennard Food Equipment Sweeney Todd Waste Disposal Chegwin & Anderson Manufacturing Joe Kapp Tricia Mottram Christians Bus Company John Davies Wayne Wigg Plumbing

2008/09 Community Matters | 27 Quality of Care . . . our responsibility We take our responsibility to inform our community of statutory requirements very seriously. However, we also want to share with our consumers and stakeholders how we have listened and responded to their concerns and suggestions.

Clinical Governance Minimum reporting areas 2008-2009 in The Clinical Governance system supports the Board of Consumer and Community Participation Management, Executive Team and Clinical Staff to be accountable Participation indicators in the “Doing it with us not for us” policy for continuous improvement of patient care and the minimisation of clinical risk. This is achieved through clearly defined Delegations a) Governance of Authority, committee structures, professional development and • East Grampians Health Service has met the required level of accreditation. achievement as reviewed by our accreditation agency. Board of Management b) Accountability The Board of Management are members of the community who • East Grampians Health Service has reported on the safety have been appointed by the State Minister for Health, usually for and quality of its services through this publication and a 3 year term, to undertake certain responsibilities to ensure that previous Quality of Care reporting mechanisms eg: Every East Grampians Health Service is managed with due diligence. household within the Health Service catchment is receiving a copy through a mail-out supported by Australia Post.

c) Health Care and Treatment • The Victorian Patient Monitor Index supports the organisation awareness of consumer involvement in consumer participation in making decisions about their care and treatment. • Information of health care and treatment is provided in pre admission clinic, during admission and discharge. • Victorian Patient Satisfaction Survey.

Back L/R: Geoff Laidlaw, Graeme Foster (President), David Hosking (Treasurer) Front L/R: Louise Staley, Sally Philip (Vice President), Arduina di Guardo, Heather Fleming.

The Department of Health conducts an annual Patient Satisfaction Survey that monitors the patient’s experience in ‘acute’ settings. East Grampians Health Service trends show that we outperform hospitals of similar size and state-wide averages consistently. Some important achievements are listed below.

EGHS Similar sized Hospitals State-wide Hospitals Satisfaction item % Satisfied % Satisfied % Satisfied Waiting Room comfort 95 94 85 Change room 97 95 90 Recovery Room 97 96 93 Helpfulness of admission staff 99 97 95 Courtesy of doctors 100 97 95 Explanation of treatment 95 95 91 Communication between doctors/nurses/others about 94 94 89 your treatment Help received for your pain 97 97 95 Respect for privacy 98 97 95 Being treated with respect 99 98 96 Explanation of medicines needed post-hospital 94 93 90

28 | 2008/09 Community Matters Safe Medication Practice Quality and Risk Management Safe use of medicines is a high priority for the staff and this The ongoing development of East Grampians Health is dependent on sound policies and procedures in regard to Service Risk Management Strategy, which follows prescribing, dispensing, administering and monitoring Australian / New Zealand Standard 4360 2004 guidelines, of medications. has been audited internally by our internal auditor Deloittes. In the past year staff were audited for the appropriate use of Its development has given the Health Service an Insulin, Antibiotics and Anti-Clotting Agents, each of these audits opportunity to establish processes and documentation to produced positive outcome and identified areas for improvement. comply with our organisational obligations for appropriate These improvements are reviewed by the Medication Advisory risk management. Committee. Quality Medication Errors 30 0 A Quality Framework is being developed in line with 25 0 Principals of ISO 9000. 20 0 This quality management system standard is recognised 15 0 and respected worldwide and in the development of our 10 0 Quality Framework the Health Service has focused on Number of Errors 50 0 improving processes and efficiencies. 05/06 06/07 07/08 08/09 Years

Wound Monitoring It is pleasing to note that pressure ulcer incidents have reduced for the 4th year in a row. This is attributable to a high level of staff diligence and the use of universal tools for identifying patients or residents at risk. An initiative of the past year has been to introduce a Wound Management Committee to drive standard process for the best practice standards for the management and treatment of wounds.

Director Clinical Services, Helen Watt and Manager Quality and Risk Management, Pressure Sores Mario Santilli ensure safe clinical practices are in place. 25 20 Accreditation Achievements 15 East Grampians Health Service 10 Full accreditation - 4 years granted by the Australian Council on 5

Health Care Standards Number of Pressure Sores 0 07/08 08/09 Hospital Aquired HACC (District Nursing) Services 08/09 Full accreditation - 4 years granted by the Australian Council on Years Health Care Standards Medical Imaging Falls Full accreditation (1 year maximum) granted by the Australian Falls contribute the greatest number of incidents across the Council on Health Care Standards Health Service. Reductions have occurred through our routine risk 70 Lowe Street (High Care Residential Aged Facility) assessment of falls which provides information that is addressed Full accreditation for 3 years granted by the Aged Care Standards on individual management plans. Accreditation Agency Falls Garden View Court (Low Care Residential Aged Facility) 380 Granted 3 year accreditation in 2007 and is to be fully accredited 350 in 2011. Regular support visits have been conducted with positive 320 alls feedback. 290

Willaura Nursing Home (High Care Residential Aged Facility) 260 Full accreditation for 3 years granted by the Aged Care Standards Number of F Accreditation Agency 230 200 Parkland House (Low Care Residential Aged Facility) 05/06 06/07 07/08 08/09 Full accreditation for 3 years granted by the Aged Care Standards Years Accreditation Agency 2008/09 Community Matters | 29 Infection Control - ‘Start Clean’ In 2007 the Department of Health released the ‘Start Clean’ Victorian Infection Control Strategy 2007-2011. The 3 areas targeted for infection prevention are Hand Hygiene, Hospital Cleaning and Judicious use of Antibiotics.

Hand Hygiene Hand Hygiene Victoria requires Health Services to conduct 3 audits per year. These audits measure staff compliance with hand hygiene practices by either hand washing or using alcohol based hand rubs. At present the target is 55% compliance. East Grampians Health Service has consistently achieved above this level in each audit. If you are visiting the Health Service, please use the alcohol hand rub provided before entering and when leaving Acute Areas or the Aged Care facilities. Maintaining above standards in cleaning East Grampians Health Service follows the Cleaning Standards for Catering Team Chef’s: Will Bell, Sarah O’Keefe, Michael Kelly. Victorian Health facilities. Catering is 5 Star Internal and external audits assist in monitoring cleaning standards East Grampians Health Service Catering Department now in all areas of the health facility. Again we achieved an overall supplies and deliver meals to Stawell Regional Health calculation of 99.1% on the external audit result. including McPherson Smith Nursing Home, the Day Centre The high-risk areas, Theatre and CSSD have continued to and Meals on Wheels. receive 100%. The Catering Department continues to be a benchmark This is a great achievement and an acknowledgement to staff for many health facilities with its use of the Cook Chill always working to maintain the highest standards. system. Both the internal and external Catering Service has been in high demand, promoting the Health Service Judicious use of Antibiotics to organisations who request the use of our conference East Grampians Health Service Pharmacist and Infection Control facilities in Pyrenees House. Coordinator audit the use of antibiotics in both the Acute and Aged Care Facilities. Results are tabled at the Medication Advisory Committee, the Infection Control Committee and at the Clinical Environmental Improvements Consultative Committee. East Grampians Health Service was successful in receiving Waste Management $167,372.00 in funding for environmental improvements as part of the Council of Australian Governments (COAG) Long Stay Older East Grampians Health Service has been diligent in their efforts to Patients (LSOP) Initiative. adhere to a recycling policy using the systems they have in place, and for this the Health Service received a bronze certificate from Improvements that have been undertaken include: Wastewise. To address our ongoing environmental responsibilities • Modification to front entrance of the Acute Hospital a number of strategies have been implemented which have lead to • Installation of hand rails in passage ways leading to the the reduction of our landfill collection by 2 pick-ups per week. Medical Imaging Department and Pathology Maintenance • Cementing of external pathways and installation of seating at both Ararat and Willaura East Grampians Health Service Maintenance Program covers Ararat and Willaura campuses, which comprise facilities that • Installation of high/low benches in Reception areas of range from old buildings to very modern buildings over a site Patricia Hinchey Day Centre and Willaura of approximately 6 hectares. Buildings, gardens, emergency • Perimeter security fencing installed at Willaura and security monitoring systems, along with daily repairs and • Repairing of uneven flooring in Garden View Court and maintenance requirements are a focal part of ongoing works. replacing floor coverings • Installation of alarm system for patients with dementia in the Acute Hospital • Fire Service upgrade and external painting at Willaura

30 | 2008/09 Community Matters Consumers are encouraged to give feedback ‘Community Matters’ Feedback Form It is important for the quality of our organisation to encourage Let us know what you think of our community publication. consumer feedback. It provides constructive information and helps us plan for the future. We give consumers every opportunity to contact us to let us know when things go well or a. Are you Male Female when we don’t meet expectations. Under 18 18-35 36-59 60-75 over 75 We acknowledge that we don’t always ‘get it right’ however we are committed to addressing concerns and improving the way we deliver services. The Complaints Officer manages b. Did you enjoy reading ‘Community Matters’? all community concerns confidentially. Last year the Health Yes No Service received 87 concerns and 269 compliments. Both are equally as important in shaping our future service delivery. c. Was the information useful to you? All formal complaints are directed to the Chief Executive and are dealt with according to guidelines laid down by the Health Yes No Services Commissioner. d. Do you now know more about East Grampians Health Service? Community helps with feedback from Yes No ‘Community Matters’ East Grampians Health Service has engaged a variety of e. Would you like to see a regular distribution of Health community groups in consultation in 2008/2009 either face Service information? to face, phone calls or through the mail. Yes No We are keenly interested in communicating with consumers of health care to gain an understanding of expectations and Have you any suggestions as to how can we improve perspectives. A series of questions were formulated and on ‘Community Matters’? presented to the nominated groups (as below). These groups included people from the aged sector, young people and those from a cultural or linguistically diverse background. Opinions were captured from people living centrally as well as in outlying towns.

Q1. As a member of the community, consumer (patient) or carer what information would you like the hospital to provide you with? Answer: Access to services, the range of services, hours of operation.

Q2. As a member of the community, consumer (patient) or carer how would you like to receive the report? Answer: Public areas for pick up, website, mail, newspaper.

Q3. As a member of the community, consumer (patient) or carer in what ways do you think the Health Service can engage with you on an ongoing basis? Answer: Newspaper, community meetings, radio.

Q4. As a member of the community, consumer (patient) or carer what stories about the Health Service do you want included in Thank you for taking time to complete this feedback form, the report? which is important to help us plan for our future. This Answer: Good news stories, positive outcomes, service changes questionnaire can either be posted or returned personally and upgrades. to one of our facilities addressed to: Chief Executive Q5. As a member of the community, consumer (patient) or carer are you influenced in your health care decisions by information East Grampians Health Service provided through the reports of this type? Why? Girdlestone Street (PO Box 155) Ararat 3377 Answer: 50% yes, because they become aware of services - 50% no because they rely on personal contact and word of mouth information. 2008/09 Community Matters | 31 Women Walking Around the Lake (WWATL) ladies - Jenny Pittman,Kath Culling, Joan Bond, Lorraine Keith, Gwen Decker.

East Grampians Health Service P.O Box 155, Ararat, 3377 Girdlestone Street, Ararat, 3377 Telephone: 03 5352 9300 Facsimile: 03 5352 5676 Email: [email protected] www.eghs.net.au

Patricia Hinchey Day Centre get together for a cuppa in the Outdoor Recreation Area L/R: Rosie Dryburgh (client), Christine Billett (staff), Jaun Lindeboon (client), Olive Moncrieff (client) and Norm Tosch (volunteer).

Acknowledgements All our partnerships in the community are so valuable. We thank everyone for their ongoing contribution to the Health Service and particularly to this publication ‘Community Matters’.