Rail

Buchanan House, 58 Road, G4 0HF Direct Line: 0141 272 7434 Alan,[email protected]

Peter Johnson mailto:request-395726-  [email protected]

Your ref:

Our ref: FOI/17/00635

Date: 29 March 2017

REQUEST UNDER THE FREEDOM OF INFORMATION () ACT 2002 (FOISA)

Thank you for your request dated 18 March 2017 under the Freedom of Information (Scotland) Act 2002 (FOISA).

Your request

(1) Could i please have the full names of all of the voice artists that are used on the station platform automated announcements at all railway stations in Scotland.

(2a) Could you please provide a full list of all railway stations in Scotland that have automated announcements including (2b) details on which voice artist is used at each station.

(3) Could i please have the scripts for the station platform automated announcements for all railway stations in Scotland.

Our reply

While our aim is to provide information whenever possible, in this instance the Scottish Government does not have the information you have requested for Question 1, 2b or 3. Therefore we are refusing your request under the exception at regulation 10(4)(a) of the EIRs. The reasons why that exception applies are explained in Annex A to this letter.

However, you may wish to contact ScotRail at [email protected] who may be able to help you.

For question 2a, please find attached a file and commentary within Annex B

Your right to request a review If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response, by writing to

Chief Executive, Transport Scotland, 58 Port Dundas Road, Glasgow, G4 0HF 

www.transport.gov.scot 

Your review request should explain why you are dissatisfied with this response, and should be made within 40 working days from the date when you received this letter. We will complete the review and tell you the result, within 20 working days from the date when we receive your review request.

If you are not satisfied with the result of the review, you then have the right to appeal to the Scottish Information Commissioner. More detailed information on your appeal rights is available on the Commissioner’s website at: http://www.itspublicknowledge.info/YourRights/Unhappywiththeresponse/AppealingtoCommissio ner.aspx.

I trust you will find this reply helpful

Alan

Alan Wardlaw Franchise Manager Service Quiality and Passenger Satisfaction

www.transport.gov.scot 

ANNEX A

REASONS FOR NOT PROVIDING INFORMATION

The Scottish Government does not have the information Under the terms of the exception at regulation 10(4)(a) of the EIRs (information not held), the Scottish Government is not required to provide information which it does not have. The Scottish Government does not have the information you have requested because the information you have requested is an internal matter for ScotRail and not recorded nor retained by Transport Scotland.

ANNEX B Please find attached a list of all stations operated by ScotRail which have Public Announcement systems with the capability for receiving automated announcements through the Long Line PA system.

The following stations do not have LLPA capability but can make local announcements – Girvan, Maybole, Lockerbie, Barrhill, Stranraer

1 = positive return 0 = negative return

Station PA ABERDEEN 1 BLAIR ATHOLL 1 ABERDOUR 1 BLAIRHILL 1 ACHANALT 1 BLANTYRE 1 ACHNASHEEN 1 BOGSTON 1 ACHNASHELLACH 1 BOWLING 1 ADDIEWELL 1 BRANCHTON 1 AIRBLES 1 BREICH 1 AIRDRIE 1 BRIDGE OF ALLAN 1 ALEXANDRA PARADE 1 BRIDGE OF ORCHY 1 ALEXANDRIA 1 BRIDGETON 1 ALLOA 1 BRORA 1 ALNESS 0 BROUGHTY FERRY 1 ALTNABREAC 1 BRUNSTANE 1 1 BURNSIDE 1 ANNAN 1 BURNTISLAND 1 1 BUSBY 1 ARBROATH 1 CALDERCRUIX 1 ARDGAY 1 CAMBUSLANG 1 ARDLUI 1 CAMELON 1 ARDROSSAN HARBOUR 1 CARDENDEN 1 ARDROSSAN S BCH 1 1 ARDROSSAN TOWN 1 CARDROSS 1 ARGYLE STREET 1 CARFIN 1 

www.transport.gov.scot 

ARISAIG 1 CARLUKE 1 ARMADALE 1 1 ARROCHAR & TAR 1 CARNOUSTIE 1 ASHFIELD 1 1 ATTADALE 1 CARRBRIDGE 1 AUCHINLECK 1 CARSTAIRS 1 AVIEMORE 1 CARTSDYKE 1 AYR 1 1 1 CHARING Cross 1 BALLOCH 1 CHATELHERAULT 1 Balmossie 1 CLARKSTON 1 BANAVIE 1 CLELAND 1 BARASSIE 1 CLYDEBANK 1 BARGEDDIE 1 COATBRIDGE CENTRAL 1 BARNHILL 1 COATBRIDGE SUNNYSIDE 1 BARRHEAD 1 COATDYKE 1 BARRHILL 0 CONNEL FERRY 1 BARRY LINKS 1 CONON BRIDGE 0 BATHGATE 1 1 BEARSDEN 1 CORPACH 1 BEASDALE 1 CORROUR 1 BEAULY 0 COWDENBEATH 1 BELLGROVE 1 CRAIGENDORAN 1 BELLSHILL 1 CRIANLARICH 1 BISHOPBRIGGS 1 1 BISHOPTON 1 CROOKSTON 1 BLACKRIDGE 1 CROSSHILL 1

CROSSMYLOOF 1 FORSINARD 1 CROY 1 FORT MATILDA 1 CULRAIN 1 FORT WILLIAM 0 CUMBERNAULD 1 GALASHIELS 1 CUPAR 1 GARELOCHEAD 1 CURRIEHILL 1 1 DALGETY BAY 1 1 DALMALLY 1 GARTCOSH 1 1 GARVE 1 DALMENY 1 GEORGEMAS JN 1 DALMUIR 1 GIFFNOCK 1 DALREOCH 1 1 DALRY 1 GIRVAN 1 DALWHINNIE 1 Glasgow Central 1 DINGWALL 0 Glasgow Queen St LL 1 DREM 1 Glasgow Queen Street 1 1 GLENEAGLES 1 DRUMFROCHAR 1 GLENFINNAN 1

www.transport.gov.scot 

DRUMGELLOCH 1 GLENGARNOCK 1 GLENROTHES WITH DRUMRY 1 THORNTON 1 DUIRINISH 1 GOLF ST 1 DUKE STREET 1 GOLSPIE 0 DUMBARTON CENTRAL 1 GOREBRIDGE 1 DUMBARTON EAST 1 GOUROCK 1 1 GREENFAULDS 1 DUMFRIES 1 GREENOCK CENTRAL 1 DUNBAR 0 GREENOCK WEST 1 DUNBLANE 1 GRETNA GREEN 1 DUNCRAIG 1 HAIRMYRES 1 DUNDEE 1 HAMILTON CENTRAL 1 Dunfermline QM 1 HAMILTON WEST 1 DUNFERMLINE TOWN 1 HARTWOOD 1 Dunkeld & Birnam 1 HAWKHEAD 1 DUNLOP 1 HAYMARKET 1 DUNROBIN CASTLE 1 HELENSBURGH CENTRAL 1 DYCE 1 HELENSBURGH UPP 1 EAST KILBRIDE 1 HELMSDALE 1 1 High Street 1 EDINBURGH GATEWAY 1 HILLFOOT 1 EDINBURGH PARK 1 HILLINGTON EAST 1 ELGIN 1 HILLINGTON WEST 1 ESKBANK 1 HOLYTOWN 1 Exhibition Centre 1 HOWWOOD 1 FAIRLIE 1 HUNTLY 1 Falkirk Grahamston 1 1 FALKIRK HIGH 1 IBM HALT 1 FALLS OF CRUACHAN 1 INSCH 1 FAULDHOUSE 1 INVERGORDON 0 FEARN 1 INVERGOWRIE 1 FORRES 1 INVERKEITHING 1

INVERKIP 1 1 INVERNESS 1 MAXWELL PARK 1 INVERSHIN 1 MAYBOLE 1 INVERURIE 1 MERRYTON 1 IRVINE 1 MILLIKEN PARK 1 JOHNSTONE 1 MILNGAVIE 1 1 MONIFIETH 1 KEITH 1 MONTROSE 1 1 MORAR 1 1 1 KILDONAN 1 MOTHERWELL 1 KILMARNOCK 1 1

www.transport.gov.scot 

KILMAURS 1 MOUNT VERNON 1 KILPATRICK 1 MUIR OF ORD 0 KILWINNING 1 1 KINBRACE 1 MUSSELBURGH 1 KINGHORN 1 NAIRN 1 KINGS PARK 1 NEILSTON 1 KINGSKNOWE 1 New Cumnock 1 KINGUSSIE 1 NEWCRAIGHALL 1 KIRKCALDY 1 NEWTON 1 KIRKCONNEL 1 NEWTONGRANGE 1 KIRKHILL 1 NEWTONMORE 1 KIRKNEWTON 1 Newton-on-Ayr 1 KIRKWOOD 1 1 KYLE OF LOCHALSH 0 NORTH BERWICK 1 LADYBANK 1 NORTH QUEENSFERRY 1 LAIRG 0 OBAN 1 LANARK 1 PAISLEY 1 LANGBANK 1 Paisley Gilmour Street 1 1 PAISLEY ST JAMES 1 LARBERT 1 1 LARGS 1 PATTERTON 1 LARKHALL 1 PERTH 1 LAURENCEKIRK 1 PITLOCHRY 1 LENZIE 1 PLOCKTON 1 LEUCHARS 1 East 1 LINLITHGOW 1 Pollokshaws West 1 LIVINGSTON NORTH 1 East 1 LIVINGSTON SOUTH 1 Pollokshields West 1 LOCH AWE 1 POLMONT 1 LOCH EIL OUT BND 1 PORT GLASGOW 1 LOCHAILORT 1 PORTLETHEN 1 LOCHEILSIDE 1 & PARKHOUSE 1 LOCHGELLY 1 PRESTONPANS 1 LOCHLUICHART 1 Prestwick Town 1 LOCHWINNOCH 1 & 1 LOCKERBIE 0 Queens Park 1 LONGNIDDRY 1 RANNOCH 1 MALLAIG 1 RENTON 1 MARKINCH 1 ROGART 1

ROSYTH 1 WISHAW 1 ROY BRIDGE 1 WOODHALL 1 RUTHERGLEN 1 1 SALTCOATS 1 SANQUHAR 1 SCOTSCALDER 1

www.transport.gov.scot 

SCOTSTOUNHILL 1 SHAWFAIR 1 1 1 SHIELDMUIR 1 SHOTTS 1 SINGER 1 SLATEFORD 1 SOUTH GYLE 1 SPEAN BRIDGE 1 1 SPRINGFIELD 0 STEPPS 1 STEVENSTON 1 STEWARTON 1 STIRLING 1 STONEHAVEN 1 STOW 1 STRANRAER 0 STRATHCARRON 1 STROMEFERRY 1 1 TAIN 0 TAYNUILT 1 THORNLIEBANK 1 THORNTONHALL 1 THURSO 0 TROON 1 TULLOCH 1 TWEEDBANK 1 TYNDRUM LOWER 1 TYNDRUM UPPER 1 UDDINGSTON 1 UPHALL 1 WALLYFORD 1 WEMYSS BAY 1 WEST CALDER 1 WEST KILBRIDE 1 WESTER HAILES 1 WESTERTON 1 WHIFFLET 1 WHINHILL 1 WHITECRAIGS 1 WICK 0 WILLIAMWOOD 1

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www.transport.gov.scot 