More

is less. More plans for everyone to mix, match and save.

NRBROCH0819ENX Mix, match and save. Get More Do More Play More Start Unlimited Unlimited Unlimited Unlimited The very best of our When productivity is Our best for music and Get all basics with Unlimited plans gives your top priority, get it video streaming, with unlimited talk, text you our ultimate in all done with premium millions of songs, HD and data. And never performance with data and a discount on a and premium data— worry about overage extra features. connected device plan. all included. charges again.

5+ lines $50/line 5+ lines $40/line 5+ lines $40/line 5+ lines $30/line 4 lines $55/line 4 lines $45/line 4 lines $45/line 4 lines $35/line 3 lines $65/line 3 lines $55/line 3 lines $55/line 3 lines $45/line 2 lines $80/line 2 lines $70/line 2 lines $70/line 2 lines $60/line 1 line $90/line 1 line $80/line 1 line $80/line 1 line $70/line Per month, plus taxes & fees. Per month, plus taxes & fees. Per month, plus taxes & fees. Per month, plus taxes & fees. When you enroll in Auto Pay. When you enroll in Auto Pay. When you enroll in Auto Pay. When you enroll in Auto Pay. Otherwise add $10 per line.1,2 Otherwise add $10 per line.1,2 Otherwise add $10 per line.1,2 Otherwise add $10 per line.1,2

Get 5G access for Get 5G access for Get 5G access for Get 5G access for an $10/mo.3 Free for $10/mo.3 Free for $10/mo.3 Free for additional $10/mo.3 a limited time with a limited time with a limited time with a 5G phone. a 5G phone. a 5G phone.

Premium Unlimited Premium Unlimited Premium Unlimited Unlimited 4G LTE Data 4G LTE Data 4G LTE Data 4G LTE Data (up to 75 GB) (up to 50 GB) (up to 25 GB)

Unlimited Mobile Hotspot Unlimited Mobile Hotspot Unlimited Mobile Hotspot (up to 30 GB of 4G LTE) (up to 15 GB of 4G LTE) (up to 15 GB of 4G LTE)

720p HD Streaming 480p DVD Streaming 720p HD Streaming 480p DVD Streaming

Included Free for 6 mos4 Included Free for 6 mos4

500 GB of Verizon 500 GB of Verizon Cloud Storage Cloud Storage

50% off Jetpack or 50% off Jetpack or Tablet Unlimited Plan Tablet Unlimited Plan All Unlimited 5G Ultra Wideband plans include: features include: • Unlimited Talk & Text • Unlimited 5G Ultra • Mexico & Canada Talk, Wideband Data Text & Data included5 • Unlimited 4K-Quality • Verizon Up Rewards HD Streaming • Unlimited 5G Ultra

1 Additional $20/line for smartphones still on a contract. Wideband Hotspot 2 See note on following pages. 3 See note on following pages. 4 See note on following pages. 5 See note on following pages.

verizonwireless.com 1 Mix, match and save. Don’t need Unlimited? Choose a size that works for you. Just Kids Manage screen time, filter content and S M L track location on your kid’s first phone and 2 GB/$35* 4 GB/$50* 8 GB/$70* get peace of mind.

5+ lines $25/line Plan details: 4 lines $35/line Unlimited Talk & Text 3 lines $40/line Share data with up to 10 devices7 (switch sizes anytime) 2 lines $50/line 1 line – Unlimited International Messaging from the US 8 Per month, plus taxes & fees. Mobile Hotspot at no extra cost When you enroll in Auto Pay. Otherwise add $10 per line. Add your devices: Requires 1 line on Unlimited.1,6 • Phones: $20/month9 each 5 GB of 4G LTE Data • Tablets/hotspots: $10/month each • Connected devices:7 $5/month each10 Safety Mode to Avoid Data Overages Your data is yours to keep. If you don’t use your data, you won’t lose it. 480p Streaming Carryover Data automatically rolls over your unused gigs to the end of the following month. Unlimited Talk & Text to 20 Contacts We pulled one over on overages. Verizon Smart Family™ Choose Safety Mode and stay online even after Premium with you’ve used all your data. With Safety Mode Parental Controls enabled, you won’t be charged overage. Instead, you’ll keep reduced speeds for basic data use like viewing a webpage or checking email.11 Plan minutes are for domestic calls from within the Nationwide Voice Coverage Area; see map on page 8. (Mexico and Canada are included without a daily fee on Get More, Do More, Play More and Start Unlimited plans.)

1 Additional $20/line for smartphones still on a contract. Plan fees are billed monthly. Data overage billed $15/1 GB 2 Max 10 lines. Auto Pay (checks, home banking or debit card only) and paper-free (rounded up to the nearest 1 GB). Taxes and fees apply. billing required. Unlimited 4G LTE: In times of congestion, your data may be temporarily slower than other traffic (only after 25 GB/mo on Play More Unlimited, 50 GB/mo on Do More Unlimited and 75 GB/mo on Get More Unlimited). Mobile Hotspot/tethering available on and reduced to speeds up to 600 Kbps after 15 GB/mo on the Play More and Do More Unlimited plans and after 30 GB/mo on the Get More Unlimited plan. Domestic data roaming at 2G speeds. Int’l data reduced to 2G speeds after 512 MB/day. Unlimited 5G Ultra Wideband: * Plan cost per month, plus $20 per month per smartphone purchased on device Requires 5G-capable device inside the 5G coverage area (5G access included payment. Taxes and fees apply. with Get More, Do More and Play More Unlimited plans. $10/mo charge and 6 Max 10 lines. After 5 GB of 4G LTE, stay online at 2G speeds. $10 Auto Pay credit for 5G access will appear on your bill. 5G access available for $10/mo discount requires paper-free billing and payment with checks, home banking or on Start Unlimited). Downloads over 5G Ultra Wideband; uploads initially over debit cards only. Military Discount eligible; other discounts not available. 7 Connected devices do not count toward 10-device limit. 4G LTE, but will not count against your 4G LTE data plan. 3 5G Ultra Wideband Access requires a 5G-capable device in the 5G coverage 8 Available on capable devices. Wi-Fi encryption and internet security measures are area. Limited-time offer. recommended (e.g., firewall software and current patches for operating systems

4 Thereafter, $9.99/mo per line subscribed to Apple Music applies, unless you and applications). cancel before 6-mo promo ends. Apple Music ends after 6-mo trial in New Mexico. 9 $40/month for smartphones subject to a minimum-term contract.

5 4G World Device required. International data reduced to 2G speeds after 0.5 GB/ 10 $10/month each for connected devices with NumberShare, which allows a single day. If more than 50% of your talk, text or data usage in a 60-day period is in mobile number to be shared across multiple compatible devices. Mexico or Canada, use of services in those countries may be removed or limited. 11 At 2G speeds, streaming audio or video content may be affected.

2 1.800.256.4646 verizonwireless.com 3 Additional plans Tablets and internet devices A data-only plan for accounts that just use data.

Basic phones Step 1. Select up to 10 data devices. Single Basic Phone Plan: a single-line plan with Monthly Unlimited Talk & Text for basic phones only, Devices line access without Pay As You Go data rates. (per device)

Enjoy unlimited minutes and 500 MB of data for one Hotspots/USB modems $20 price—just $30/mo.1 Additional data is $5 per 500 MB.2 Tablets $10

Connected devices $5 Connected device plans You can add a connected device, like a Jetpack, to any mix-and-match Unlimited plan. Connected devices get Step 2. Choose the amount of data to share their own Premium 4G LTE data (15 GB), or 5G Ultra with all devices on your account. Wideband access where available, separate from the data you use on your phone. Get 50% off an Unlimited Choose from 2 GB† to 100 GB of data. To learn more, plan for a Jetpack or Tablet for each line on Get More visit verizonwireless.com/plans/#connected or speak and Do More Unlimited. to a representative.

Don’t need Unlimited data for your connected device? You can take advantage of Verizon’s new Single Device Plan for tablets, internet and connected devices. Get 1 GB of data and Unlimited Talk & Text to enjoy a smartwatch, Gizmo, tablet or jetpack for only $10 a month when you sign up for Auto Pay and paper-free billing. If you prefer paper bills or paying at your own pace, it’s just $5 more each month.

Visit vzw.com/discount-program for details on our special discounts for military families and first responders.

For additional plan information, see page 14. Please see 1 Plus taxes and fees. Personal email is available for an additional $5/mo. international rates while traveling outside the US on page 11. 2 Additional data expires at the end of every month. For coverage details, visit verizonwireless.com/4glte or see † For tablets and connected devices only. the map on page 8.

4 1.800.256.4646 verizonwireless.com 5 Download the Total Mobile Protection My Verizon app. Why you’ll love being covered: Great coverage Receive a replacement device as soon as the next day if your device is lost, stolen or damaged (including water damage) or suffers a post-warranty defect.1

Coast-to-coast cracked screen repair2 Cracked screen repair options—for select smartphones, subject to parts availability—include having a technician come to you, mailing your device in or visiting one of our authorized repair locations. Repair options presented at time of claim approval.

International coverage When traveling internationally, in many destinations you’ll get expedited claim fulfillment for replacements or be quickly reimbursed for cracked screen repairs.3

Added flexibility4 Need to cover more devices? Total Mobile Protection (TMP) Multi-Device allows you to enroll in additional coverage and protect as many as 10 eligible lines on your account.

Missing something? Without the Tech Coach app, you’re not getting all of your TMP benefits. Text “TMP” to 867867 or search the app store after you add TMP to get the Tech Coach app. Tech Coach can help with: • Device setup, backup and content transfer • Wireless and Bluetooth® connections to your car or home • Connecting your device to other smart devices like Hum or Nest • Virtually any other question you have about Pay your bill. Get rewarded. your device Do it in the time it Rewards all the time. takes to read this. See representative for details. You only have 30 days from device activation to enroll. Change plans. Get on-demand You can do it on the support. 1 Verizon Wireless Extended Warranty (EW) program is not available in Florida. go, quick and easy. Customer service is In Florida, coverage for post-warranty defects is provided by the insurance program (WPP); device replacement deductible and claim limit apply. just a few taps away. 2 Visit phoneclaim.com/verizon to check eligibility and the repair options. All options may not be available in all locations; repair options are presented at the time of claim approval, subject to parts availability. 3 Fulfillment options vary based upon location and availability. 4 Your account must have 3 eligible lines to be enrolled in TMP Multi-Device’s account-based coverage.

6 1.800.256.4646 verizonwireless.com 7 Best network in America*

Map Key

4G LTE Data/Voice Coverage

Extended 4G LTE Data Coverage

Extended 1X/3G Data/Voice Coverage Better matters. Data/Voice Coverage Not Available

If you’re on Verizon, you’ll connect to LTE Advanced automatically in more than 450 cities, coast to coast. Important map information: This map does not guarantee coverage. This map depicts predicted It means better HD Video streaming. Faster downloads and approximate wireless coverage and may contain areas with limited of movies and playlists. Plus, a smoother gaming or no service. Even within a coverage area, many factors, including experience. All on Verizon LTE Advanced. network capacity, your device, terrain, proximity to buildings, foliage and weather, may affect availability and quality of service. The coverage areas may include networks run by other carriers; some of the coverage 5G Ultra Wideband is available in parts of select cities. depicted is based on their information and public sources, and we cannot See verizonwireless.com/5g for details. guarantee its accuracy. See verizonwireless.com/coveragelocator for additional information. Handset banner information: *Based on RootMetrics® by IHS Markit’s RootScore® Reports: 2H 2018. Tested with best commercially available smartphones on 4 national mobile networks across all “Extended Network” or “Roaming”: Included add-ons and optional available network types. Experiences may vary. RootMetrics awards are not an services may not be available. endorsement of Verizon. For more details on 4G coverage, please visit verizonwireless.com/4glte.

8 1.800.256.4646 verizonwireless.com 9 International plans With Start Unlimited, Play More Unlimited, Do More Unlimited and Get More Unlimited, you can take your domestic talk, text and data1 with you to Mexico and Canada.

While in the US Traveling outside the US Calling or texting family and friends abroad? Verizon has We have a range of options to choose from. If you want great international long distance plans for you to enjoy the freedom to use your device as you want while you’re unlimited calling. abroad, we recommend TravelPassSM.

Unlimited TogetherSM—World 1. TravelPass—for when you want to use your device • Unlimited 2 long-distance calls from the US to landline phones as you wish in 60+ countries and mobile phones in 30+ countries Stay in touch with what matters while traveling. With • Discounted calls to an additional 160+ destinations TravelPass, use your plan as you do at home. You only pay a daily fee on the days you use your phone. To add Unlimited Together—World TravelPass, text TRAVEL to 4004.

Fee $15/mo per line Daily TravelPass1,4 Domestic plan Allowance Calls to landlines in 60+ countries: $0/min fee/line What’s Calls to mobiles in 30+ countries: $0/min included Just Kids, Calls to 160+ countries from $0.05/min Mexico & Verizon S, M & L Your $5 Canada and More domestic talk, text Unlimited TogetherSM—North America Everything 2 and data • Unlimited long-distance calls from the US to Mexico & Canada 185+ All eligible $10 allowance • Discounted calls to an additional 220+ countries countries domestic plans

Unlimited Together—North America 2. Monthly International Plan—for occasional device use Fee $5/mo per line while abroad Choose between a plan that automatically expires after one What’s Calls to Mexico & Canada: $0/min month or a recurring monthly plan. included Calls to 220+ countries from $0.05/min Monthly fee Talk, text & data

If you choose not to add a plan, you’ll be charged standard • 100 minutes international long-distance rates starting from 49¢ per minute.3 • 100 texts sent Monthly $70 • Unlimited texts received5 Sending a text or multimedia message is included in the International • 0.5 GB data Verizon Plan and all Unlimited plans. Plan in 185+ countries • 250 minutes Visit verizonwireless.com/international for a complete list of destinations and rates. • 1,000 texts sent $130 Visit verizon.cellmaps.com for complete international coverage details. • Unlimited texts received5 International options are only available with a qualifying domestic plan. • 2 GB data 1 4G LTE world-capable device required. Calls to international numbers, other than the country traveling in, will be charged standard international long-distance Overages: 35¢/minute, 5¢/text sent and $25/0.5 GB. rates. 4G data speeds are available for the first 0.5 GB used in each 24-hour session; any additional data used will be reduced to 2G speeds for that 24-hour 3. Pay As You Go—if you don’t add a plan and you use session. TravelPass service may be removed or data speeds may be slowed, if your device abroad international talk, text or data usage exceeds 50% of total talk, text or data usage Talk rates start at 99¢/min. Messaging6 is 50¢/text sent over any 60-day period. 2 When you have a plan with Unlimited Talk in the US; domestic airtime applies. and 5¢/text received. Data for all countries is $2.05/MB. 3 Rates vary by destination. See vzw.com/ild. 4 Not available on select plans. 5 Multimedia messages to/from Mexico and Canada numbers and text messages to/from Canada numbers deduct from your domestic messaging plan. Text messages sent/received while in Canada count as domestic. Text messages sent/received while in Mexico deduct from International packages. 6 Multimedia messaging rates are the same as in the US, plus international data roaming charges. To see supported countries, go to verizonwireless.com/ international. World-enabled device required to use your device outside the US.

10 1.800.256.4646 verizonwireless.com 11 Optional services pricing VZ Navigator® (Not all pricing options available on all devices.)

$9.99/line (basic phones) Messaging per-use Monthly service rates for plans without Price $4.99/line (smartphones) Unlimited Messaging 99¢/line for smartphones or Daily service 20¢ per text sent basic phones (per recipient) or received Texts (including Canada, Mexico, Information Puerto Rico and the US Virgin Islands) $1.99/call 411 Search Up to 3 numbers can be Multimedia Messages 25¢ per multimedia message provided per call. (including picture, sent (per recipient) or video, voice, audio, received (including Canada, Voicemail location, group and Mexico, Puerto Rico and contact messages) the US Virgin Islands) Premium Visual Voicemail (for Android™, Windows® Push to Talk Plus and BlackBerry®) Manage voice messages from $2.99/mo Push to Talk Plus calling when added your phone’s screen, enjoy a larger to a basic or smartphone plan. $5/mo inbox, create up to 20 personal Data usage may apply.1 greetings, plus read your voicemails with Voicemail to Text. Family Safeguards Voicemail to Text for iPhone® Verizon Smart Family Premium™2 Have voice messages delivered Pause the internet, locate family $9.99/mo to you as text messages so you $2.99/mo members, manage content and more. can discreetly read your voice messages without listening to them. Verizon Smart Family™2 Verizon Roadside Assistance Pause the internet, manage content $4.99/mo and more. Monthly service3 $3/line

Tones $69.95 using credit card at Pay per use time of dispatch $1.99/Ringback Tone per year Ringback Tones Detailed billing (plus 99¢/mo subscription service) $1.99/mo per line or available at Printed detailed bill no charge through My Verizon

Verizon Cloud4

500 GB $5/mo per line

For Nationwide Messaging Plans designed specifically for deaf or hard-of-hearing 1 TB $9.99/mo per line customers, visit verizonwireless.com/accessibility. Text and multimedia messages are billed when received, whether or not you Available at no cost to all open them. Verizon Plan customers who Contacts only Data usage applies to Tones, VZ Navigator, Verizon Cloud, Verizon Smart Family install the Verizon Cloud app Premium, Premium Visual Voicemail and Mobile Email, and will be charged on their smartphone.5 according to your data package. 1 Data usage will be billed according to your data plan. Usage may vary; average 6 is approximately 125 MB/mo. Not available with international plans, including Call Filter Mexico & Canada. 2 Basic spam detection, blocking Subject to additional terms and conditions, which can be viewed at $0/mo per line verizonwireless.com/support/verizon-smart-family-legal. and reporting. 3 Coverage becomes effective 48 hours after enrollment in the program. 4 Subject to additional terms and conditions, which can be viewed at $2.99/mo per line verizonwireless.com/support/terms/products/cloud.html. Enhanced spam detection, 5 or $7.99/mo for Verizon Cloud is available on any Android and iOS smartphones and tablets blocking and reporting, spam and accessible on any PC or Mac. accounts with lookup, caller ID and more. 6 Compatible device required; features included vary by device. Call Filter app 3+ eligible lines required for advanced features, including spam blocking.

12 1.800.256.4646 verizonwireless.com 13 Area”), and their monthly and pay-per-use charges. Customer Agreement You can also subscribe to several Optional Services, & Important Information like international service plans or equipment protection services. Together, your Plan, features you use and any Optional Services you select are your Service. Your billing and shipping addresses, and your primary place of use, must be within the areas served by the network Verizon owns and operates. The current version of this Agreement and the terms and conditions for your Service are available online at verizonwireless.com. Additional plan information By using the Service, you are agreeing to every provision Minimum contract term: Each line requires a month-to- of this Agreement whether or not you have read it. This month or two-year contract. agreement also applies to all lines on your account and anyone who uses your Service. Activation/upgrade fees: Activation fee: up to $40 per line. Upgrade fee: up to $40 per device when upgrading Cancellation to a new device. You can cancel a line of Service within 14 days of accepting this Agreement without having to pay an The early termination fee is up to Early termination fees: early termination fee as long as you return, within the $175, or up to $350 if your contract term results from applicable return period, any equipment you purchased your purchase of an advanced device (e.g., a smartphone from us or one of our authorized agents at a discount or netbook). in connection with your acceptance of this Agreement, Taxes, surcharges and fees: The market you’re in but you’ll still have to pay for your Service through that determines taxes, surcharges and fees, such as E911 and date. If you signed up for Prepaid Service, no refunds gross receipt charges. As of June 1, 2019, they can add will be granted after 14 days or if your account has been between 6% and 37% to your standard monthly access activated. See vzw.com/returnpolicy for complete details and other charges. and information on returning your equipment. Monthly Federal Universal Service (24.4% of interstate My privacy and international telecom charges, as of July 1, 2019; By entering into this Agreement, you agree to the data varies quarterly based on FCC rate), Regulatory (17¢ per collection, use and sharing practices described in our voice-capable line; 2¢ per data-only line) and Administrative Privacy Policy, which is available at verizon.com/privacy. ($1.78 per voice-capable line; 6¢ per data-only line) charges In some circumstances, you have choices to limit how we are Verizon Wireless charges, not taxes, and are subject use the data we have about you. You can review your to change. For more details on these Verizon Wireless choices in our Privacy Policy. If we need your permission charges, call 1.888.684.1888. for additional purposes, we will ask you before starting those practices. It is your responsibility to notify people Business customers: Business customers who sign a who connect devices through your mobile hotspot, Major Account Agreement should review that agreement Jetpack or wireless router that we will collect, use and to determine any applicable early termination, activation share information about their device and use of the or upgrade fees. Service in accordance with our Privacy Policy. If you subscribe to Service for which usage charges are billed at the end of the billing period (“Postpay Service”), we may investigate your credit history at any time. If you’d like the name and address of any credit agency that gives Customer Agreement us a credit report about you, just ask. (Para una copia de este documento en español, visite Many services and applications offered through your nuestro website: verizonwireless.com/espanol) device may be provided by third parties. You should review Thanks for choosing Verizon. In this Customer Agreement the applicable terms and privacy policy before you use, (“Agreement”), you’ll find important information about link to or download a service or application provided by a your wireless Service, including: third party. • our ability to make changes to your Service or this You agree to allow Verizon and anyone who collects on our Agreement’s terms, behalf to contact you about your account status, including • our liability if things don’t work as planned and how any past due or current charges, using prerecorded calls, email disputes between us must be resolved in arbitration or and calls or messages delivered by an automatic telephone small claims court. dialing system to any wireless phone number, other contact number or email address you provide. Verizon will treat My Service any email address you provide as your private email that is Your Service terms and conditions are part of this not accessible by unauthorized third parties. Unless you Agreement. Your Plan includes your monthly allowances notify us that your wireless service is based in a different and features, where you can use them (your “Coverage time zone, calls will be made to your cellular device during

14 1.800.256.4646 verizonwireless.com 15 permitted calling hours based upon the time zone affiliated Can Verizon change this Agreement or my Service? with the mobile telephone number you provide. We may change prices or any other term of your Service What happens if my Postpay Service is cancelled or this Agreement at any time, but we’ll provide notice before the end of my contract term? first, including written notice if you have Postpay Service. If you’re signing up for Postpay Service, you’re agreeing If you use your Service after the change takes effect, that to subscribe to a line of Service either on a month-to- means you’re accepting the change. If you’re a Postpay month basis or for a minimum contract term, as shown customer and a change to your Plan or this Agreement on your receipt or order confirmation. (If your Service has a material adverse effect on you, you can cancel is suspended without billing or at a reduced billing rate, the line of Service that has been affected within 60 days that time doesn’t count toward completing your contract of receiving the notice with no early termination fee if term.) Once you’ve completed your contract term, you’ll we fail to negate the change after you notify us of your automatically become a customer on a month-to-month objection to it. Notwithstanding this provision, if we make basis for that line of Service. If your line of service has a any changes to the dispute resolution provision of this contract term and you cancel that line, or if we cancel it Agreement, such changes will not affect the resolution of for good cause, during that contract term, you’ll have to any disputes that arose before such change. pay an early termination fee. If you purchased a device My wireless device on a monthly installment agreement and cancel service, Your wireless device must comply with Federal you should check that agreement to determine if you Communications Commission regulations, be certified for may have to immediately pay off the balance. If your use on our network and be compatible with your Service. contract term results from your purchase of an advanced Please be aware that we may change your wireless device, your early termination fee will be $350, which device’s software, applications or programming remotely, will decline by $10 per month upon completion of months without notice. This could affect your stored data, or 7 – 17, $20 per month upon completion of months 18 – 22, how you’ve programmed or use your wireless device. $60 upon completion of month 23 and will be $0 upon By activating Service that uses a SIM (Subscriber Identity completion of the contract term. For other contract terms, Module) card, you agree we own the intellectual property your early termination fee will be $175, which will decline and software in the SIM card, that we may change the by $5 per month upon completion of months 7 – 17, $10 software or other data in the SIM card remotely and per month upon completion of months 18 – 22, $30 upon without notice, and we may utilize any capacity in the completion of month 23 and will be $0 upon completion SIM card for administrative, network, business and/or of your contract term. Cancellations will become effective commercial purposes. In order to mitigate theft and other on the last day of that month’s billing cycle, and you are fraudulent activity, newly purchased devices may be responsible for all charges incurred until then. Also, if you locked to work exclusively on the Verizon Network for 60 bought your wireless device from an authorized agent or days. For more information, visit verizonwireless.com/ third-party vendor, you should check whether it charges a support/device-unlocking-policy/. separate termination fee. Internet access Can I take my wireless phone number to another If you download or use applications, services or software carrier? provided by third parties (including voice applications), You may be able to transfer, or “port,” your wireless phone 911 or E911, or other calling functionality, may work number to another carrier. If you port a number from us, differently than services offered by us or may not work we’ll treat it as though you asked us to cancel your Service at all. Please review all terms and conditions of such for that number. After the porting is completed, you won’t third-party products. Verizon Wireless is not responsible be able to use our service for that number, but you’ll for any third-party information, content, applications or remain responsible for all fees and charges through the services you access, download or use on your device. end of that billing cycle, just like any other cancellation. You are responsible for maintaining virus and other internet If you’re a Prepaid customer, you won’t be entitled to a security protections when accessing these third-party refund of any balance on your account. If you port a products or services. For additional information, visit the number to us, please be aware that we may not be able Verizon Content Policy at responsibility.verizon.com/ to provide some services right away, such as 911 location contentpolicy. For more information regarding content services. You don’t have any rights to your wireless phone filters, visit verizonwireless.com/solutions-and-services/ number, except for any right you may have to port it. content-filters. For information about our network Can I have someone else manage my Postpay management practices for our broadband internet access account? services, visit verizon.com/about/our-company/open- No problem—just tell us by phone, in person or in writing. internet. You can appoint someone to manage your Postpay Where and how does Verizon Service work? account. The person you appoint will be able to make Wireless devices use radio transmissions, so unfortunately changes to your account, including adding new lines of you can’t get Service if your device isn’t in range of a Service, buying new wireless devices and extending your transmission signal. And please be aware that even within contract term. Any changes that person makes will be your Coverage Area, many things can affect the availability treated as modifications to this Agreement. and quality of your Service, including network capacity, your device, terrain, buildings, foliage and weather.

16 1.800.256.4646 verizonwireless.com 17 How does Verizon calculate my charges? We do not support calls to 900, 976 and certain other You agree to pay all access, usage and other charges international premium rate numbers. that you or any other user of your wireless device How and when can I dispute charges? incurred. If multiple wireless devices are associated with If you’re a Postpay customer, you can dispute your bill your account, you agree to pay all charges incurred by within 180 days of receiving it, but unless otherwise users of those wireless devices. For charges based on the provided by law or unless you’re disputing charges amount of time used or data sent or received, we’ll round because your wireless device was lost or stolen, you up any fraction to the next full minute or, depending on how you’re billed for data usage, the next full megabyte still have to pay all charges until the dispute is resolved. or gigabyte. For outgoing calls, usage time starts when If you’re a Prepaid customer, you can dispute a charge within 180 days of the date the disputed charge was you first press Send or the call connects to a network, and for incoming calls, it starts when the call connects to incurred. YOU MAY CALL US TO DISPUTE CHARGES a network (which may be before it rings). Usage time may ON YOUR BILL OR ANY SERVICE(S) FOR WHICH end several seconds after you press End or after the call YOU WERE BILLED, BUT IF YOU WISH TO PRESERVE disconnects. For calls made on our network, we charge YOUR RIGHT TO BRING AN ARBITRATION OR SMALL only for calls that are answered, including by machines. CLAIMS CASE REGARDING SUCH DISPUTE, YOU For Postpay Service, usage cannot always be processed MUST WRITE TO US AT THE CUSTOMER SERVICE right away and may be included in a later bill, but the ADDRESS ON YOUR BILL, OR SEND US A COMPLETED usage will still count toward your allowance for the month NOTICE OF DISPUTE FORM (AVAILABLE AT when the Service was used. VERIZONWIRELESS.COM), WITHIN THE 180-DAY PERIOD MENTIONED ABOVE. IF YOU DO NOT NOTIFY What charges are set by Verizon? US IN WRITING OF SUCH DISPUTE WITHIN THE Our charges may also include Federal Universal Service, 180-DAY PERIOD, YOU WILL HAVE WAIVED YOUR Regulatory and Administrative Charges, and we may also RIGHT TO DISPUTE THE BILL OR SUCH SERVICE(S) include other charges related to our governmental costs. AND TO BRING AN ARBITRATION OR SMALL CLAIMS We set these charges; they aren’t taxes, they aren’t CASE REGARDING ANY SUCH DISPUTE. required by law, they are not necessarily related to anything the government does, they are kept by us in whole or in What are my rights for dropped calls or interrupted part, and the amounts and what they pay for may change. service? For more information, visit verizonwireless.com/support/ If you drop a call in your Coverage Area, redial. If it’s surcharges/. answered within 5 minutes, call us within 90 days if you’re a Postpay customer or within 45 days if you’re a Prepaid Government taxes, fees and surcharges customer, and we’ll give you a 1-minute airtime credit. If You must pay all taxes, fees and surcharges set by federal, you’re a Postpay customer and you lose Service in your state and local governments. Please note that we may not Coverage Area for more than 24 hours in a row and we’re always be able to notify you in advance of changes to at fault, call us within 180 days and we’ll give you a credit these charges. for the time lost. Please be aware that these are your only What is roaming? rights for dropped calls or interrupted Service. You’re “roaming” whenever your wireless device connects Billing and payments to a network outside your Coverage Area or connects to If you’re a Postpay customer and we don’t get your another carrier’s network, which could happen even within payment on time, we will charge you a late fee of up to your Coverage Area. There may be higher rates or extra 1.5 percent per month (18 percent per year) on the unpaid charges (including charges for long distance, tolls or calls balance, or a flat $5 per month, whichever is greater, if that don’t connect), and your data service may be limited allowed by law in the state of your billing address. (If you or slowed when roaming. choose to have your Service billed by another company How can I prevent unintended charges on my bill? (pursuant to a Verizon-approved program), late fees are Many services and applications are accessible on or set by that company and may be higher than our late through wireless devices, including purchases of games, fees.) Late fees are part of the rates and charges you movies, music and other content. Some of these services agree to pay. If you fail to pay on time and we refer your are provided by Verizon. Others are provided by third account(s) to a third party for collection, a collection fee parties that may offer the option to bill the charges to will be assessed and will be due at the time of the referral your Verizon bill or other methods of payment. Charges to the third party. The fee will be calculated at the may be one-time or recurring. The amount and frequency maximum percentage permitted by applicable law, not of the charges will be disclosed to you or the person to exceed 18 percent. We may require a deposit at the using your device or a device associated with your time of activation or afterward, or an increased deposit. account at the time a purchase is made. If the purchaser We’ll pay simple interest on any deposit at the rate the law chooses to have the charges billed to your account, such requires. We may apply deposits or payments in any order charges will become part of the amount due for that billing to any amounts you owe us on any account. If your final cycle. Verizon offers tools to block or restrict these services, credit balance is less than $1, we will refund it only if you and to block all billing for third-party services on your ask. If your service is suspended or terminated, you may Verizon Wireless bill, at verizonwireless.com/myverizon. have to pay a fee to have service reactivated.

18 1.800.256.4646 verizonwireless.com 19 If you’re a Prepaid customer, you may replenish your Am I eligible for special discounts? balance at any time before the expiration date by providing If you’re a Postpay customer, you may be eligible for us with another payment. If you maintain a Prepaid a discount if you are and remain affiliated with an account balance, it may not exceed $1,000 and you may organization that has an agreement with us. Unless your be prevented from replenishing if your balance reaches discount is through a government employee discount $1,000. We may apply your payments to any amounts program, we may share certain information about your you may owe us if your earlier account replenishment Service (including your name, your wireless telephone payments had been reversed. If you do not have sufficient number and your total monthly charges) with your funds in your account to cover your Plan, and sufficient organization from time to time to make sure you’re still funds are not added within 60 days, your account will be eligible. We may adjust or remove your discount according cancelled and any unused balance will be forfeited. to your organization’s agreement with us, and remove We may charge you up to $25 for any returned check. your discount if your eligibility ends or your contract term If you make a payment, or make a payment arrangement, expires. In any case, this won’t be considered to have a through a call center representative, we may charge you material adverse effect on you. an Agent Assistance Fee of $7. Disclaimer of warranties What if my wireless device gets lost or stolen? We make no representations or warranties, express or We’re here to help. It’s important that you notify us right implied, including, to the extent permitted by applicable away, so we can suspend your Service to keep someone law, any implied warranty of merchantability or fitness else from using it. If you’re a Postpay customer and your for a particular purpose, about your Service, your wireless wireless device is used after the loss or theft but before device, or any applications you access through your you report it, and you want a credit for any charges for wireless device. We do not warrant that your wireless that usage, we’re happy to review your account activity device will work perfectly or will not need occasional and any other information you’d like us to consider. Keep upgrades or modifications, or that it will not be negatively in mind that you may be held responsible for the charges affected by network-related modifications, upgrades or if you delayed reporting the loss or theft without good similar activity. reason, but you don’t have to pay any charges you dispute while they are being investigated. If you are a California Waivers and limitations of liability customer and we haven’t given you a courtesy suspension You and Verizon both agree to limit claims against each of recurring monthly charges during the past year, we’ll other solely to direct damages. That means neither of give you one for 30 days or until you replace or recover us will claim any damages that are indirect, special, your wireless device, whichever comes first. consequential, incidental, treble or punitive. For example, disallowed damages include those arising out of a Service What are Verizon’s rights to limit or end service or or device failure, unauthorized access or changes to end this Agreement? your account or device, or the use of your account or We can, without notice, limit, suspend or end your Service device by others to authenticate, access or make or any agreement with you for any good cause, including, changes to a third-party account, such as a financial or but not limited to: (1) if you: (a) breach this agreement; (b) cryptocurrency account, including changing passwords resell your Service; (c) use your Service for any illegal purpose, including use that violates trade and economic or transferring or withdrawing funds. This limitation sanctions and prohibitions promulgated by any US and waiver will apply regardless of the theory of liability. governmental agency; (d) install, deploy or use any It also applies if you bring a claim against one of our regeneration equipment or similar mechanism (for example, suppliers, to the extent we would be required to indemnify a repeater) to originate, amplify, enhance, retransmit or the supplier for the claim. You agree we aren’t responsible regenerate an RF signal without our permission; (e) steal for problems caused by you or others, or by any act of from or lie to us; or, if you’re a Postpay customer; (f) do God. You also agree we aren’t liable for missed or deleted not pay your bill on time; (g) incur charges larger than a voicemails or other messages, or for any information required deposit or billing limit, or materially in excess of (like pictures) that gets lost or deleted if we work on your your monthly access charges (even if we haven’t yet billed device. If another wireless carrier is involved in any problem the charges); (h) provide credit information we can’t verify; (for example, while you’re roaming), you also agree to any (i) are unable to pay us or go bankrupt; or (j) default under limitations of liability that it imposes. any device financing agreement with Verizon; or (2) if you, any user of your device or any line of service on How do I resolve disputes with Verizon? your account, or any account manager on your account: WE HOPE TO MAKE YOU A HAPPY CUSTOMER, BUT (a) threaten, harass, or use vulgar and/or inappropriate IF THERE’S AN ISSUE THAT NEEDS TO BE RESOLVED, language toward our representatives; (b) interfere with THIS SECTION OUTLINES WHAT’S EXPECTED OF our operations; (c) “spam,” or engage in other abusive BOTH OF US. messaging or calling; (d) modify your device from its YOU AND VERIZON BOTH AGREE TO RESOLVE manufacturer’s specifications; or (e) use your Service in DISPUTES ONLY BY ARBITRATION OR IN SMALL a way that negatively affects our network or other CLAIMS COURT. YOU UNDERSTAND THAT BY THIS customers. We can also temporarily limit your Service AGREEMENT YOU ARE GIVING UP THE RIGHT TO for any operational or governmental reason.

20 1.800.256.4646 verizonwireless.com 21 BRING A CLAIM IN COURT OR IN FRONT OF A JURY. INTERPRETATION OF THIS PARAGRAPH SHALL BE WHILE THE PROCEDURES MAY BE DIFFERENT, AN DECIDED BY A COURT AND NOT THE ARBITRATOR. ARBITRATOR CAN AWARD YOU THE SAME DAMAGES (4) IF EITHER OF US INTENDS TO SEEK ARBITRATION AND RELIEF, AND MUST HONOR THE SAME TERMS UNDER THIS AGREEMENT, THE PARTY SEEKING IN THIS AGREEMENT, AS A COURT WOULD. IF THE ARBITRATION MUST FIRST NOTIFY THE OTHER PARTY LAW ALLOWS FOR AN AWARD OF ATTORNEYS’ OF THE DISPUTE IN WRITING AT LEAST 30 DAYS IN FEES, AN ARBITRATOR CAN AWARD THEM TOO. WE ADVANCE OF INITIATING THE ARBITRATION. NOTICE ALSO BOTH AGREE THAT: TO VERIZON SHOULD BE SENT TO VERIZON WIRELESS (1) THE FEDERAL ARBITRATION ACT APPLIES TO THIS DISPUTE RESOLUTION MANAGER, ONE VERIZON AGREEMENT. EXCEPT FOR SMALL CLAIMS COURT WAY, BASKING RIDGE, NJ 07920. THE NOTICE MUST CASES, ANY DISPUTE THAT IN ANY WAY RELATES DESCRIBE THE NATURE OF THE CLAIM AND THE TO OR ARISES OUT OF THIS AGREEMENT OR FROM RELIEF BEING SOUGHT. IF WE ARE UNABLE TO ANY EQUIPMENT, PRODUCTS AND SERVICES YOU RESOLVE OUR DISPUTE WITHIN 30 DAYS, EITHER RECEIVE FROM US, OR FROM ANY ADVERTISING FOR PARTY MAY THEN PROCEED TO FILE A CLAIM FOR ANY SUCH PRODUCTS OR SERVICES, OR FROM OUR ARBITRATION. WE’LL REIMBURSE ANY FILING FEE EFFORTS TO COLLECT AMOUNTS YOU MAY OWE THAT THE AAA OR BBB CHARGES YOU FOR US FOR SUCH PRODUCTS OR SERVICES, INCLUDING ARBITRATION OF THE DISPUTE. IF YOU PROVIDE US ANY DISPUTES YOU HAVE WITH OUR EMPLOYEES WITH SIGNED WRITTEN NOTICE THAT YOU CANNOT OR AGENTS, WILL BE RESOLVED BY ONE OR MORE PAY THE FILING FEE, VERIZON WILL PAY THE FEE NEUTRAL ARBITRATORS BEFORE THE AMERICAN DIRECTLY TO THE AAA OR BBB. IF THAT ARBITRATION ARBITRATION ASSOCIATION (“AAA”) OR BETTER PROCEEDS, WE’LL ALSO PAY ANY ADMINISTRATIVE BUSINESS BUREAU (“BBB”). YOU CAN ALSO BRING AND ARBITRATOR FEES CHARGED LATER. ANY ISSUES YOU MAY HAVE TO THE ATTENTION OF (5) WE ALSO OFFER CUSTOMERS THE OPTION OF FEDERAL, STATE OR LOCAL GOVERNMENT AGENCIES, PARTICIPATING IN A FREE INTERNAL MEDIATION AND IF THE LAW ALLOWS, THEY CAN SEEK RELIEF PROGRAM. THIS PROGRAM IS ENTIRELY VOLUNTARY AGAINST US FOR YOU. THIS AGREEMENT TO AND DOES NOT AFFECT EITHER PARTY’S RIGHTS IN ARBITRATE CONTINUES TO APPLY EVEN AFTER YOU ANY OTHER ASPECT OF THESE DISPUTE RESOLUTION HAVE STOPPED RECEIVING SERVICE FROM US. PROCEDURES. IN OUR VOLUNTARY MEDIATION (2) UNLESS YOU AND VERIZON AGREE OTHERWISE, PROGRAM, WE WILL ASSIGN AN EMPLOYEE WHO’S THE ARBITRATION WILL TAKE PLACE IN THE COUNTY NOT DIRECTLY INVOLVED IN THE DISPUTE TO HELP OF YOUR BILLING ADDRESS. FOR CLAIMS OVER BOTH SIDES REACH AN AGREEMENT. THAT PERSON $10,000, THE AAA’S CONSUMER ARBITRATION RULES HAS ALL THE RIGHTS AND PROTECTIONS OF A WILL APPLY. FOR CLAIMS OF $10,000 OR LESS, MEDIATOR AND THE PROCESS HAS ALL OF THE THE PARTY BRINGING THE CLAIM CAN CHOOSE PROTECTIONS ASSOCIATED WITH MEDIATION. FOR EITHER THE AAA’S CONSUMER ARBITRATION RULES EXAMPLE, NOTHING SAID IN THE MEDIATION CAN OR THE BBB’S RULES FOR BINDING ARBITRATION BE USED LATER IN AN ARBITRATION OR LAWSUIT. IF OR, ALTERNATIVELY, CAN BRING AN INDIVIDUAL YOU’D LIKE TO KNOW MORE, PLEASE CONTACT US AT ACTION IN SMALL CLAIMS COURT. YOU CAN GET VERIZONWIRELESS.COM OR THROUGH CUSTOMER PROCEDURES, RULES AND FEE INFORMATION FROM SERVICE. IF YOU’D LIKE TO STARTTHE MEDIATION THE AAA (WWW.ADR.ORG), THE BBB (WWW.BBB.ORG) PROCESS, PLEASE GO TO VERIZONWIRELESS.COM OR FROM US. FOR CLAIMS OF $10,000 OR LESS, OR CALL CUSTOMER SERVICE FOR A NOTICE OF YOU CAN CHOOSE WHETHER YOU’D LIKE THE DISPUTE FORM TO FILL OUT, AND MAIL, FAX OR ARBITRATION CARRIED OUT BASED ONLY ON EMAIL IT TO US ACCORDING TO THE DIRECTIONS DOCUMENTS SUBMITTED TO THE ARBITRATOR, ON THE FORM. OR BY A HEARING IN PERSON OR BY PHONE. (6) WE MAY, BUT ARE NOT OBLIGATED TO, MAKE A (3) THIS AGREEMENT DOESN’T ALLOW CLASS WRITTEN SETTLEMENT OFFER ANYTIME BEFORE THE OR COLLECTIVE ARBITRATIONS EVEN IF THE ARBITRATION HEARING. THE AMOUNT OR TERMS OF AAA OR BBB PROCEDURES OR RULES WOULD. ANY SETTLEMENT OFFER MAY NOT BE DISCLOSED NOTWITHSTANDING ANY OTHER PROVISION OF TO THE ARBITRATOR UNTIL AFTER THE ARBITRATOR THIS AGREEMENT, THE ARBITRATOR MAY AWARD ISSUES AN AWARD ON THE CLAIM. IF YOU DON’T MONEY OR INJUNCTIVE RELIEF ONLY IN FAVOR OF ACCEPT THE OFFER AND THE ARBITRATOR AWARDS THE INDIVIDUAL PARTY SEEKING RELIEF AND ONLY YOU AN AMOUNT OF MONEY THAT’S MORE THAN OUR TO THE EXTENT NECESSARY TO PROVIDE RELIEF OFFER BUT LESS THAN $5,000, OR IF WE DON’T MAKE WARRANTED BY THAT PARTY’S INDIVIDUAL CLAIM. YOU AN OFFER, AND THE ARBITRATOR AWARDS YOU NO CLASS OR REPRESENTATIVE OR PRIVATE ANY AMOUNT OF MONEY BUT LESS THAN $5,000, ATTORNEY GENERAL THEORIES OF LIABILITY OR THEN WE AGREE TO PAY YOU $5,000 INSTEAD OF PRAYERS FOR RELIEF MAY BE MAINTAINED IN ANY THE AMOUNT AWARDED. IN THAT CASE WE ALSO ARBITRATION HELD UNDER THIS AGREEMENT. ANY AGREE TO PAY ANY REASONABLE ATTORNEYS’ FEES QUESTION REGARDING THE ENFORCEABILITY OR AND EXPENSES, REGARDLESS OF WHETHER THE LAW

22 1.800.256.4646 verizonwireless.com 23 REQUIRES IT FOR YOUR CASE. IF THE ARBITRATOR This agreement and the documents it incorporates AWARDS YOU MORE THAN $5,000, THEN WE WILL PAY form the entire agreement between us. You can’t rely YOU ONLY THAT AMOUNT. on any other documents, or on what’s said by any Sales (7) AN ARBITRATION AWARD AND ANY JUDGMENT or Customer Service Representatives, and you have no CONFIRMING IT APPLY ONLY TO THAT SPECIFIC other rights regarding Service or this agreement. This CASE; IT CAN’T BE USED IN ANY OTHER CASE Agreement isn’t for the benefit of any third party except EXCEPT TO ENFORCE THE AWARD ITSELF. our parent companies, affiliates, subsidiaries, agents, and (8) IF, FOR SOME REASON, THE PROHIBITION ON predecessors and successors in interest. Except where CLASS ARBITRATIONS SET FORTH IN SUBSECTION we’ve agreed otherwise elsewhere in this agreement, this (3) CANNOT BE ENFORCED AS TO ALL OR PART OF agreement and any disputes covered by it are governed A DISPUTE, THEN THE AGREEMENT TO ARBITRATE by federal law and the laws of the state encompassing the WILL NOT APPLY TO THAT DISPUTE OR PART OF area code of your wireless phone number when you THE DISPUTE. accepted this agreement, without regard to the conflicts of laws and rules of that state. (9) IF FOR ANY REASON A CLAIM PROCEEDS IN COURT RATHER THAN THROUGH ARBITRATION, YOU AND VERIZON AGREE THAT THERE WILL NOT BE A JURY TRIAL. YOU AND VERIZON UNCONDITIONALLY Important information WAIVE ANY RIGHT TO TRIAL BY JURY IN ANY ACTION, The services described in this brochure are subject to PROCEEDING OR COUNTERCLAIM ARISING OUT OF the following terms and conditions, as applicable. OR RELATING TO THIS AGREEMENT IN ANY WAY. IN • Credit approval required. THE EVENT OF LITIGATION, THIS PARAGRAPH MAY • To block access to certain content or services, call BE FILED TO SHOW A WRITTEN CONSENT TO A Customer Service or visit verizonwireless.com/myverizon, TRIAL BY THE COURT. where you can block users on your account from using or making purchases in Games, Media Center, Mobile About this Agreement Web and third-party applications and services. If we don’t enforce our rights under this agreement in one • When you call someone, his or her phone may show instance, that doesn’t mean we won’t or can’t enforce your name and wireless phone number. If you want to those rights in any other instance. You cannot assign this block this Caller ID, dial *67 before each call, or order Agreement or any of your rights or duties under it without per-line call blocking (just dial *82 to unblock) where our permission. However, we may assign this Agreement available. You can’t block Caller ID for some of the or any debt you owe us without notifying you. If you’re a numbers you may call, such as toll-free numbers. Postpay customer, please note that many notices we • When you set up and listen to your Voicemail from your send to you will show up as messages on your monthly wireless phone, your account will be billed at regular bill. If you have online billing, those notices will be plan rates, just as if you were making a regular call. deemed received by you when your online bill is available • 700-Minute Plan for basic phones for viewing. If you get a paper bill, those notices will be Limited Mobile to Mobile Calling with Limited Night & deemed received by you three days after we mail the Weekend: Does your Plan have limited Mobile to Mobile bill to you. If we send other notices to you, they will be Calling and limited Night & Weekend allowances? If so, considered received immediately if we send them to then when you make a Mobile to Mobile call during Night your wireless device, or to any email or fax number & Weekend hours, your allowance minutes will be used in you’ve given us, or after three days if we mail them to the following order: 1) Mobile to Mobile Calling, 2) Night & your billing address. If you need to send notices to us, Weekend and 3) Anytime Allowance. please send them to the customer service address on your latest bill. • Data Services Verizon Wireless charges you for all data and content If you’re a Prepaid customer and we send notices to sent or received using our network (including any network you, they will be considered received immediately if we overhead and/or Internet Protocol overhead associated send them to your wireless device or to any email or with content sent or received), as well as resolution of fax number you’ve given us, or if we post them as a Internet Protocol addresses from domain names. Sending precall notification on your Service, or after three days or receiving data using a virtual private network (VPN) if we mail them to the most current address we have involves additional VPN overhead for which you will be for you. If you need to send notices to us, please send charged. Please note that certain applications or widgets them to the Customer Service Prepaid address at periodically send and receive data in the background, verizonwireless.com/contactus. without any action by the user, and you will be billed for If any part of this agreement, including anything such data use. Applications may automatically re-initiate regarding the arbitration process (except for the data sessions without your pressing or clicking the Send prohibition on class arbitrations as explained in part 8 or connect button. Data sessions automatically terminate of the dispute resolution section above), is ruled invalid, after 24 hours. A data session is inactive when no data is that part may be removed from this agreement. being transferred. Data sessions may seem inactive while

24 1.800.256.4646 verizonwireless.com 25 data is actively being transferred, or may seem active “spam” or unsolicited commercial or bulk email (or when the data is actually cached and data is not being activities that facilitate the dissemination of such email); transferred. If you have a data-only plan and use voice (iv) any activity that adversely affects the ability of other service, domestic voice calls will be billed at 25¢/minute. users or systems to use either Verizon Wireless’ services We are implementing optimization and transcoding or the Internet-based resources of others, including the technologies in our network to transmit data files in a more generation or dissemination of viruses, malware or efficient manner to allow available network capacity to “denial of service” attacks; (v) accessing, or attempting benefit the greatest number of users. These techniques to access without authority, the information, accounts or include caching less data, using less capacity, and sizing devices of others, or to penetrate, or attempt to penetrate, the video more appropriately for the device. The optimization Verizon Wireless’ or another entity’s network or systems; process is agnostic to the content itself and to the website or (vi) running software or other devices that maintain that provides it. While we invest much effort to avoid continuous active Internet connections when a computer’s changing text, image and video files in the compression connection would otherwise be idle, or “keep alive” process, and while any change to the file is likely to be functions, unless they adhere to Verizon Wireless’ indiscernible, the optimization process may minimally requirements for such usage, which may be changed impact the appearance of the file as displayed on your from time to time. device. For a further, more detailed explanation of these We further reserve the right to take measures to protect techniques, please visit verizon.com/about/our-company/ our network and other users from harm, compromised open-internet. capacity or degradation in performance. These measures If you subscribe to a plan other than The Verizon Plan, may impact your service, and we reserve the right to deny, there may be an additional monthly fee to use Mobile modify or terminate service, with or without notice, to Hotspot or any other Wi-Fi hotspot or tethering service anyone we believe is using data plans or add-ons in a to use your device as a Wi-Fi hotspot or to tether it to manner that adversely impacts our network. your computer. We may monitor your compliance, or other subscribers’ Data transfer amounts will vary based on application. compliance, with these terms and conditions, but we will If you download an audio or video file, the file may be not monitor the content of your communications except downloaded in sections or in its entirety; data charges will as otherwise expressly permitted or required by law. apply to the portion downloaded, regardless of whether (See verizonwireless.com/privacy.) you listen to or watch all of it. You may access and Unlimited Anytime Minutes monitor your own data usage during a particular billing • Unlimited Anytime Minutes are for direct-dialed, period, including during the return period, by accessing uninterrupted live dialogue between two individuals. My Verizon online or by contacting Customer Service. Broadcasts, chat and party lines, auto-dialed calls, • Data Services: permitted uses telemarketing, and similar services are prohibited. You can use our Data Services for accessing the Internet Text and multimedia messaging and for such things as: (i) Internet browsing; (ii) email; (iii) • Check out verizonwireless.com/support/terms/ intranet access (including accessing corporate intranets, products/messaging.html for the Text and Multimedia email and individual productivity applications made Messaging Terms and Conditions. Keep in mind that if available by your company); (iv) uploading, downloading you cancel a picture or video message after pressing and streaming of audio, video and games; and (v) Voice Send, partial content may be delivered. You can control over Internet Protocol (VoIP). receipt of multimedia messages using the “prompt mode” • Data Services: prohibited uses feature on your phone. You may not use our Data Services for illegal purposes Data-only plans: Text Messaging available at standard or purposes that infringe upon others’ intellectual rates. For some PC Card, ExpressCard, USB Modem, property rights, or in a manner that interferes with Mobile Hotspot and Mobile Broadband Built-In notebook/ other users’ service; that violates trade and economic netbook devices and tablets, if you don’t utilize VZAccess sanctions and prohibitions as promulgated by the Manager (or an SMS-capable connection manager), you departments of Commerce, Treasury or any other US will be billed for text messages that are sent to you, but government agency; that interferes with the network’s you will not be able to receive them. When using some ability to fairly allocate capacity among users or that Mobile Hotspots, you must be connected via the provided otherwise degrades service quality for other users. USB cable to receive text messages; if you are connected Examples of prohibited usage include: (i) server devices via Wi-Fi using one of these devices, you will be billed for or host computer applications that are broadcast to text messages that are sent to you, but you will not multiple servers or recipients such that they could receive them. Messaging Block is available upon request. enable “bots” or similar routines (as set forth in more detail in (ii) below) or otherwise degrade network Optional services terms and conditions capacity or functionality; (ii) “auto-responders,” • Messaging programs “cancel-bots,” or similar automated or manual routines Messaging programs use unique five- or six-digit numbers, that generate amounts of net traffic that could disrupt called “short codes.” They are provided by third parties, net user groups or email use by others; (iii) generating

26 1.800.256.4646 verizonwireless.com 27 and we are not responsible for any content, information or Talk call. You can’t prevent others from adding your services provided by third-party services through these number to their Push to Talk contact list. programs. The programs and opt-in requirements vary. Only one person at a time can speak during Push to Short codes, whether sent or received, may be subject to Talk calls. standard messaging charges. When you use your phone keypad to make a Push to Talk To opt out at any time, send the words CANCEL, END, call, you must enter the 10-digit phone number of the QUIT, STOP or UNSUBSCRIBE to the applicable short called party. code. To get more information, including contact details Presence information may not be available for all Push to for the third-party sponsor, send the word HELP to the Talk contacts. The accuracy of presence information may short code. Some programs may be subject to additional be affected by the network registration status of a Push terms and conditions. to Talk contact. No credits or pro-rating will be applied. • Verizon Roadside Assistance • Name ID Verizon Roadside Assistance service is available for legally Some Verizon Wireless services allow customers to registered light passenger vehicles (e.g., sedans, coupes, determine how their names, mobile phone numbers and motorcycles, convertibles, SUVs, light-duty pickups, etc.). other personal information (“Name ID”) appears to the Coverage does not include service of any kind on vehicles person receiving the call. Verizon Wireless does not used for commercial purposes or using dealer tags. For prescreen Name ID information that you submit when every line enrolled, you can only make four calls per year using these services. To use these services, you must for Verizon Roadside Assistance service. represent and warrant to Verizon Wireless that the Verizon Roadside Assistance services are provided by information you provide is accurate; not intended to Signature Motor Club, Inc. (in California, Signature Motor offend, impersonate, misinform or mislead others; and Club of California, Inc.), subsidiaries of Allstate Enterprises, does not infringe or violate someone else’s rights or LLC, an independent company contracted to provide violate the law, rules or regulations with regard to privacy, roadside assistance to Verizon Wireless customers. intellectual property or otherwise. You can receive Verizon Roadside Assistance service Customers may also be able to download software two days after the feature is added. applications offered by unaffiliated third-party providers that manipulate or “spoof” the Name ID that appears to • International Long Distance the person receiving the call. Verizon Wireless does not You need International Eligibility to make international prescreen the third-party applications that you may calls o most countries, but you can make calls to some download. However, you should review any applicable North American destinations without it. Additional third-party terms and conditions before subscribing to surcharges may apply when calling certain countries; or using such services. see verizonwireless.com/global for details. Verizon Wireless has the right, in its sole discretion, to • Plan and add-on discounts refuse to pass or to remove any Name ID information and You may be able to receive a monthly access discount to investigate reports of misuse, abuse or other violations. based on where you work or through an organization with Such violations may result in your service being limited, which you are affiliated. Unless otherwise noted, plans with suspended or terminated for cause. Submitting misleading a monthly access fee or monthly account access fee of or inaccurate information to Verizon Wireless or a $34.99 or higher and data add-ons $24.99 or higher when third-party provider, or misuse of your wireless device, added to such plans are eligible for discounts, except for with the intent to defraud, cause harm or wrongfully military and veterans discounts. Line-level access fees and obtain anything of value may also subject you to civil data-only plans are not eligible for discounts. Please speak and criminal penalties. with a Verizon Wireless Sales Representative, or your organization’s telecom administrator, for more information Push to Talk Plus • about discounts you may be eligible for. For information Push to Talk calls take place only between Verizon Wireless about our business programs, please speak to a Verizon subscribers with this add-on. Wireless Business Specialist or call 1.800.VZW.4BIZ. Best performance: For the best Push to Talk performance, all callers on a Push to Talk session must have a device Account manager that supports EV-DO Rev. A and receive EV-DO service. Sharing your account access Smartphones should be connected to LTE network for Adding an account manager gives another person access best performance. A Push to Talk call is terminated by to your account information and authority to manage your pressing End or after 15 seconds of inactivity. account. Account managers can perform all transactions General use: While you are on a Push to Talk call, voice except for: calls will go directly to Voicemail for 3G basic devices. • Change account password When you are on a voice call, you can’t receive a Push to • Add/change account manager

28 1.800.256.4646 verizonwireless.com 29 Wireless Safety & Assistance to be processed. Should you be disconnected at any time Important information on radio frequency emissions during the first year for lack of payment, you forfeit any and responsible driving interest accrued during that time frame. If you terminate your service, but have not paid your final bill, the deposit You can find important and useful information on radio will be applied to your account, and you will receive any frequency emissions and responsible driving in our remaining funds. If your service is terminated after the stores, in the Important Consumer Information brochure initial 14-day return and exchange period but before the included in your equipment box and on our website. Visit end of your minimum term, your deposit will be applied verizonwireless.com and click on the links at the bottom against the early termination fee in addition to any of the home page. outstanding balance before a check is processed. Location Information 4G LTE device not purchased from Verizon Wireless Your wireless device can determine its (and your) physical, You may activate any 4G LTE device that has been geographical location (“Location Based Services” or certified by Verizon Wireless to be compatible with our LBS) and can associate your device’s physical location 4G LTE network, including devices not purchased directly with other data. You have the ability to enable or disable from Verizon Wireless. If you did not purchase your device access to such services. By enabling location settings from Verizon Wireless, please be aware that certification on your device, you are permitting applications on your of a device for use on the Verizon Wireless network does device to use LBS through software, widgets or peripheral not mean that Verizon Wireless has made any determination components you choose to download, add or attach to as to the function, call quality or other functionality provided your wireless device or through web access, messaging by the device. The device provider is solely responsible capabilities or other means, and you are authorizing for the representations of its product function, functionality, Verizon Wireless to collect, use and disclose your Location pricing and service agreements. Verizon Wireless does Information as appropriate to provide you with any not in any way warrant that the certified device (a) will location services that you enabled. To limit potential operate or operate without error on the network (including unauthorized access to your Location Information, the network of any other carrier accessed while roaming Verizon Wireless offers various mechanisms and settings or otherwise) or with available Verizon Wireless branded to manage access to location data. You should review products and services; (b) will operate without the need each application’s settings to determine whether you for periodic upgrades or modifications to the certified want to enable LBS for that application. device; (c) will operate indefinitely on the network; (d) will FCC rules and regulations not be subject to service disruptions or interruptions due The Federal Communications Commission (FCC) requires to government regulation, system capacity, coverage that wireless phones be operated in accordance with limitations, radio signal interference or other anomalies; FCC rules and regulations and under supervision of or (e) will not be adversely affected by network-related the licensee. modifications, upgrades or similar activity. Also, you should FCC notice regarding transmission of Wireless contact the device provider from whom you purchased Emergency Alerts (Commercial Mobile Alert Service) the device for questions about its operations and Verizon Wireless has chosen to offer Wireless Emergency capabilities. Verizon Wireless representatives may not be Alerts within portions of its service area, as defined by able to troubleshoot operational difficulties encountered the terms and conditions of its service agreement, on with devices not purchased from Verizon Wireless. Wireless Emergency Alert-capable devices. There is no You can try out our service for 14 days. additional charge for these Wireless Emergency Alerts. You may terminate service for any reason within 14 Wireless Emergency Alerts may not be available on all days of activation. If you purchased a wireless device at devices or in the entire service area or if a subscriber is a promotional price at the time of activation, you must outside of the Verizon Wireless service area. For details return that wireless device to avoid being assessed an on the availability of this service and Wireless Emergency early termination fee of $175, or $350 if you purchase an Alert-capable devices, please ask a Sales Representative advanced device. You will be responsible for all applicable or visit verizonwireless.com/govalerts. usage fees, prorated access charges, taxes, surcharges Security deposit or other charges that accrued to your account through You may have been asked to leave a security deposit the termination date. If you paid a security deposit, it may at the time you activated your wireless service. You are take between 30 and 60 days to process the return of eligible to receive your security deposit back at the end of your security deposit. The charges for any service used one year of uninterrupted service, or upon termination of on the account before the service termination date may your service. Your deposit will automatically be refunded be applied against your security deposit. after one year, including interest, provided that you have If you cancel your service after the 14-day period, but kept your account in “good standing” (this means that prior to the expiration of your minimum term, you will be you paid your bill continuously for one year in a timely responsible for all of the above-mentioned charges, manner). This refund may take up to three billing cycles including the early termination fee.

30 1.800.256.4646 verizonwireless.com 31 Connecticut customers only Billing for third-party services/warning to If you have any questions about your bill or concerns parents and account owners: Many services about your service, please call Customer Service at and applications are accessible on or through 1.800.922.0204 or dial *611 from your wireless phone. wireless devices, including purchases of games, If we cannot resolve your issue, you have the option movies, music and other content. Some of these of contacting the Department of Public Utility Control services are provided by Verizon Wireless. Others are provided by third parties that may offer the (DPUC): option to bill the charges to your Verizon Wireless Online: www.ct.gov/PURA bill or other methods of payment. IF YOU CHOOSE Phone: 1.860.827.1553 TO HAVE THIRD-PARTY CHARGES BILLED ON Mail: Connecticut PURA YOUR ACCOUNT, ANY CHARGES INCURRED 10 Franklin Square FOR THESE SERVICES WILL APPEAR ON New Britain, CT 06051 YOUR VERIZON WIRELESS BILL IN THE USAGE AND PURCHASE CHARGES SECTION UNDER “PURCHASES FROM OTHER VENDORS.” USE Experiencing a problem with your device? CARE WHEN ALLOWING ANOTHER PERSON, If you’re having a problem with your wireless device, just INCLUDING A CHILD, TO USE YOUR DEVICE OR A contact Verizon Wireless toll-free at 1.866.406.5154 from a DEVICE ON YOUR ACCOUNT. You are obligated to landline phone. We’ll diagnose the issue with you right over pay all charges incurred by you, any other user of the phone. If we can’t resolve the problem and it is caused your wireless device or any user of a device on your by a manufacturing defect within the first 12 months since account. VERIZON WIRELESS OFFERS A FREE original purchase from Verizon Wireless or an authorized BLOCK FOR ALL BILLING OF THIRD-PARTY retailer, we’ll send you a Certified Like-New Replacement SERVICES AT VERIZONWIRELESS.COM/ (either a like unit or one of comparable quality) right to MYVERIZON. your door. For tablets, we will send your replacement after you return your tablet in the shipping box we send you. Certified Like-New Replacements will carry the remaining warranty period from the original wireless device, or 90 days, whichever is greater. Once you receive your replacement device, you must return your defective device within 5 days. If you do not return your defective device or if you return a device that has been subjected to neglect, misuse, liquid damage, software alterations or unreasonable wear and tear, you will be charged up to the full retail price of your replacement device, which may be in excess of $500. If your device has incurred damage not covered by the manufacturer’s warranty, return your replacement device in the box it came in to avoid being charged the value of your replacement device. If you have equipment protection, contact your provider to discuss replacement options for damaged devices. These policies do not limit or supersede any existing manufacturer’s warranties. This program may be considered to be a “warranty” or “service contract” in certain states. In these states, please refer to the Extended Limited Warranty or Service Contract information below. You have 30 days from the date of activation of a new or Certified Pre-Owned device to enroll in Total Mobile Protection, Total Equipment Coverage, Wireless Phone Protection or Extended Warranty. See verizonwireless.com/ equipmentprotection and verizonwireless.com/support/ equipment-protection-legal/ for details. SELLER: The Provider of this contract who is financially and legally obligated to perform service is Verizon Wireless Services, LLC (In Virginia, Verizon Wireless Plans, Rate and Coverage Areas, rates, Verizon Communications, Inc.) agreement provisions, business practices, procedures, One Verizon Way and policies are subject to change as specified in the Basking Ridge, NJ 07920 Customer Agreement. 1.866.406.5154 © 2019 Verizon

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