Customer Service Section Strategic Planning and Development Wing Head Office Bangalore

Home , Badaje, Bangalore Town Hall, Ezhudesam, Tetagunta

Phone – 080 22115526 FAX -- 080 22115571 E mail - [email protected]

Offers are invited from Canara Bank for conducting Incognito Visits to Shikhar and non Shikhar branches of Canara Bank to study Customer Service, Customer Satisfaction and to conduct compliance audit at all its Shikhar Branches

Offers are invited under Two Bid System from the Service providers who are interested (a) to conduct the incognito visits to branches to study the level of customer service, customer satisfaction in 20% of Non- Shikhar Branches, (b) to conduct the incognito visits to branches to study the level of customer service, customer satisfaction in 100% of Shikhar Branches and to conduct compliance audit at all its Shikhar branches of the Bank.

The details are furnished in the Bank’s website “http://www.canarabank.com. The necessary application forms may be obtained from the above mentioned office or downloaded from the Bank’s website. Last date for submission is 27/03/ 2015.

Further communication, corrigendum, amendments if any will be hosted in Bank’s website only.

Sd/

Sunil Kurtkoti General Manager S P & D Wing Head Office, Bangalore

Place : Bangalore Date : 25.02.2015

Head Office Bangalore

RFP FOR CONDUCTING INCOGNITO VISITS TO BRANCHES OF CANARA BANK TO STUDY CUSTOMER SERVICE, CUSTOMER SATISFACTION IN (a) 20% OF NON SHIKHAR BRANCHES (b) 100% OF SHIKHAR BRANCHES AND TO CONDUCT COMPLIANCE AUDIT OF ALL SHIKHAR BRANCHES

SCHEDULE OF ACTIVITIES AND EVENTS

RFP Reference SPD CSS 01/2014-15 Date of issue of the RFP 25/02/2015 Last date and time for submission of Queries by 11/03/2015 3.00 p.m the Bidder Date & time for Pre- Bid Meeting 14/03/2015 3.00 p.m Date for publishing clarifications on Website 18/03/2015 Last Date and Time for submission of 27/03/2015 3.00 p.m BIDs:Eligibility criteria,Technical & Financial proposal Place for Submission of Bids and Address for CUSTOMER SERVICE SECTION communication Strategic Planning and Development Wing 4 th Floor Canara Bank Head Office 112 J C Road Bangalore 560002 Email – [email protected] [email protected] Date and Time of opening of Eligibility criteria 27/03/2015 4.00 p.m & Technical Bids Bid Document Price/RFP price - Non refundable Rs.10000/-(Rupees ten thousand only) Earnest Money Deposit Rs.200000/- (Rupees Two lakhs only) Date and Time of opening of Financial Bid Will be informed to the short listed bidder.

HEAD OFFICE, BANGALORE

REQUEST FOR PROPOSAL

FOR

(A)CONDUCTING INCOGNITO VISITS TO BRANCHES OF CANARA BANK TO STUDY CUSTOMER SERVICE, CUSTOMER SATISFACTION IN 20% OF NON SHIKHAR BRANCHES

(B) CONDUCTING INCOGNITO VISITS TO BRANCHES OF CANARA BANK TO STUDY CUSTOMER SERVICE ,CUSTOMER SATISFACTION IN 100% OF SHIKHAR BRANCHES AND TO CONDUCT COMPLIANCE AUDIT AT ALL THE SHIKHAR BRANCHES OF CANARABANK

UNDER

TWO BID SYSTEM

Issued By:

Strategic Planning and Development Wing Telephone : 080 22115526 Head Office, 112 J C Road Fax : 080 22115571 Bangalore - 560002 E-mail :[email protected] [email protected]

REQUEST FOR PROPOSAL INVITING OFFERS IN TWO BID SYSTEM FOR a) CONDUCTING CUSTOMER SERVICE, CUSTOMER SATISFACTION STUDY IN 20% OF NON SHIKHAR BRANCHES

(b) CONDUCTING CUSTOMER SERVICE,CUSTOMER SATISFACTION STUDY IN 100% OF SHIKHAR BRANCHES AND TO CONDUCT COMPLIANCE AUDIT AT ALL THE SHIKHAR BRANCHES OF CANARA BANK

The offer document consists of the following:

TECHNICAL BID : i)RFP inviting offers:

a) to conduct study on customer Service and customer satisfaction of 20% of the Non Shikhar branches (980 branches- Circlewise list enclosed)

b) to conduct study on customer service and customer satisfaction of all the Shikhar Branches(600 branches-Circlewise list enclosed) and to conduct Compliance audit at all the 600 Shikhar Branches ii) Instruction to bidders iii) Terms and Conditions

FINANCIAL BID

Rate for the services offered for a and b separately

All the above mentioned documents are to be submitted to the Bank duly signed by the bidders on all pages.

Request for proposal for a) conducting Incognito Visits to study the level of Customer Service, customer satisfaction in 20% of the Non Shikhar branches (b) conducting incognito visits to study the level of customer service, customer satisfaction in 100% of Shikhar branches and to conduct compliance audit at all Shikhar branches of Canara Bank

Customer Service Section Strategic Planning and Development Wing Head Office, Bangalore-560 002

Phone – 080 22115526 FAX -- 080 22115571 E mail—[email protected] [email protected]

Canara Bank intends to procure services of the Service providers interested (a) to conduct incognito visits to study the level of customer service and customer satisfaction in 20% of the Non Shikhar branches, (b) to conduct incognito visits to study the level of customer service and customer satisfaction in 100% of the Shikhar branches of Canara Bank under all its Circles (Pan India) and to conduct compliance audit in these Shikhar branches on a prescribed format.

This document is meant to provide information only and upon the express understanding that recipients will use it only for the purpose set out above. It does not purport to be all inclusive or contain all the information about the study to be carried out. No representation or warranty, expressed or implied, is or will be made as to the reliability, accuracy or the completeness of any of the information contained herein. It shall not be assumed that there shall be no deviation or change in any of the herein mentioned information.

By acceptance of this document, the recipient agrees that any information herewith will be superseded by any subsequent written information on the same subject made available to the recipient by or on behalf of CANARA BANK.

Accordingly, interested recipients should carry out an independent assessment and analysis of the requirements of incognito study, compliance audit and of the information, facts and observations contained herein.

1.Instructions to Bidders PRE-QUALIFICATION /ELIGIBILITY CRITERIA FOR BIDDERS

SL Criteria Documents to be submitted No. 1.1 Bidder should be a registered Company in Copy of the Certificate of Incorporation and India under Companies Act 1956 and Certificate of Commencement of Business. should have been in the field of ( Experience certificate if any - proof of experience conducting field survey for at least three for 3 years in survey field) years as the date of RFP 1.2 The Bidder must be in a position to Documents to be produced conduct the survey pan India. 1.3 The Methodology to be adopted to A brief Documents to be produced ( Proof of conduct the study and adopted in earlier experience for 3 years in Survey field) studies must be scientific and statistically recognized, proven and margin of error must be mentioned. 1.4 Name of the organizations/Company Name of the client where similar works have been carried Number of Locations out earlier must be mentioned Type of Study Scope of Project Name of the person who can be referred to from clients’ side, with Name, Designation, Postal Address, Phone, Mobile no, Fax Number and E-mail Ids, etc., The Bank reserves the right to approach such Companies while evaluating the Technical Bid. 1.5 Bidder or its wholly owned Parent Audited Financial Statements to be submitted for Company should have maintained the last three years. Latest Income Tax return is to Positive Net Worth during the last three be submitted. financial years. 1.6 The Bidder should have strong Documentary Proof to be produced. organizational strength to undertake and execute projects including hardware, software, networking, system integration etc 1.7 Bidder should also have internal control Copy of the latest Audit Report. and audit measures in place 1.8 Bidder should not have been blacklisted Self Declaration by any PSU Bank / IBA / RBI 1.9 Neither the Bidder nor its promoters and Auditors Certificate / Self Declaration Directors should be defaulters to any financial institution. The Bidder should not have been reported against by any

Public Sector Bank to Indian Banks’ Association for any malpractice, fraud, poor service etc., ( Those who fulfill the above requirements , shall be shortlisted by the Bank. Preference shall be given to those Company/Service provider who have conducted similar survey in PSBs/Private Banks/Govt. of India Offices/ Private Companies etc.)

1.10. With respect to the technical requirements of the RFP, the following should be ensured –

1.10.1 The Agency should have the ability to deploy the manpower across the country wherever the branch locations are present 1.10.2 The Agency should have the ability to deploy manpower which can communicate and complete the survey/ compliance audit in English, Hindi and the local language 1.10.3 The Agency should have the appropriate manpower to manage the compliance auditors and to conduct the required analysis 1.10.4 The Agency should deploy qualified and trained manpower to conduct the survey/ compliance audit 1.10.4.1 The field level functionaries and compliance auditors may have minimum qualification of +2 ( Second PUC ) who should be in a position to carry out the survey in English and the Regional Languages. The contact Questionnaire on Shikhar and non Shikhar Branches to be administered to the customers in the local language also, as per the preference of the customers. Spot check of the survey shall be done by the Marketing Officers of Canara Bank 1.10.4.2 The Managers should have experience of at least Year in managing projects such as these and preferably hold degrees from the recognized institutes in the country 1.10.5 The Agency should have the means to deploy technology for foolproof and authentic collection of data through TABLETs / Smart Phones application (mobile, tablet etc.,) and use geo mapping to certify visiting the branch 1.10.6 The Agency should have tie ups with a courier/logistics companies to ensure the most optimal costing for the dispatch of the duly signed physical copies of the filled checklists 1.10.7 The Agency should be capable of presenting the summary and basic analysis of the collected data 1.10.8 The Agency should have conducted a similar survey for PSUs, financial service institutions or large private institutions 1.10.9 The Agency should maintain complete confidentiality of the data. The Agency should not have been in the black list / Negative list of other organizations. 1.11 The Notice inviting offer, Instructions to bidders, Terms and Conditions and Financial Bid will form part of the offer to be submitted by the bidder. 1.12 The offers are to be submitted in Two Bid System i.e. , Technical Bid and Financial Bid. 1.13 The Technical Bid consists of all the required information called for in a questionnaire and the details called for in the Technical Bid shall be submitted in sealed cover (Marked Envelope-1) superscribed as “ Technical Bid for (a) conducting incognito visits to study the Customer Service, customer satisfaction in 20% of the non Shikhar branches

(b) conducting incognito visits to study the customer service, customer satisfaction in 100% of the Shikhar branches and to conduct compliance audit in all Shikhar branches of Canara Bank.” The Name and Address of the bidder is to be mentioned on the cover without fail. 1.14. The Financial Bid shall contain only financial details for each activity separately. i.e. rate per branch and other financial implications; (a) for conducting Customer Service & Customer Satisfaction survey in 20% of non Shikhar branches (980). (b) for conducting customer service and customer satisfaction in 100% Shikhar branches (600) and for conducting Compliance audit in all Shikhar branches.

1.15 The rates for conducting the above two tasks through TABLETs / SMART PHONEs with Geo-Tagging are to be furnished separately.( The rates should include all the expenses)

2. BID PROCESS

Offers are invited under Two bid system as per details given below:

2.1.1. Requirements:

The incognito visit to cover all the circles of the Bank. Canara Bank has 47 Circles as on date which are located in ;

1.Agra, 2. Ahmedabad, 3. Bangalore Metro, 4.Bangalore Rural, 5. Bhopal, 6. Bhubaneswar, 7.Calicut, 8.Chandigarh, 9.Chennai, 10.Coimbatore,11. Delhi, 12.Dehradun, 13.Durgapur, 14.Ernakulam, 15.Goa, 16.Gulbarga, 17.Gurgaon, 18.Guwahati,19.Hubli, 20.Hyderabad, 21.Indore, 22.Jaipur,23.Jalandhar, 24.Karnal, 25.Kolkata, 26.Lucknow, 27.Madurai, 28.Mangalore, 29.Meerut, 30.Mumbai,31.Mysore,32.Nagpur,33.Patna, 34.Pune, 35.Purnea, 36.Raipur, 37.Ranchi, 38.Salem,39.Shimla, 40.Shimoga, 41.Tirupathi,42.Thiruchirapalli, 43.Trivandrum,44. Varanasi, 45.Visakhapatnam, 46. Vijayawada and 47.Warangal.

The total number of branches of the Bank as on Sept 2014 is 5507 ( Domestic). No of Shikhar branches is 600.

All 600 Shikhar branches and 980 non Shikhar branches are to be covered (list enclosed)

The study should cover the following branches : - Populationwise : Rural , Semi Urban , Urban, Metro (Circle wise number and details enclosed) - Businesswise : Small, Medium, Large, Very Large, Premier, ELB , Retail Asset Hubs ,PCB,MCB,SME and FI etc., (Circle wise number and details enclosed)

2.1.2. Incognito visit to branches to study customer service and customer satisfaction 2.1.2.1 The bidders have to conduct customer service and customer satisfaction study 20% of the Non Shikhar branches as per list enclosed and 100% of Shikhar branches(600) branches as per attached list situated across the country.

2.1.2.2 The feedback on the Questionnaire shall be obtained from the customers as below: Financial Inclusion, Small & Medium – 10 customers per branch Shikhar Branches irrespective of the size of the branches – 15 customers per branch All other categories of branches – 20 customers per branch. The survey may cover 30% of women customers, 10-15 % of Senior Citizens, 20% of Loan Customers, 10% of SB customers and 20% Gen Y customers .Customer mix should have Male/Female/Senior citizen/Professionals/Borrowers/Gen Y ( 18- 35 years) covering cross section of the Society. Same family members should not be interviewed. 2.1.2.3 Separate Questionnaire for non Shikhar and the Shikhar branches have been devised by the Bank and the same shall be obtained from the above address/ website 2.1.2.4 The customers are to be interviewed within the branch premises only preferably in the local language alongwith English & Hindi. ( Online study /postal study does not form a part of this study campaigns) 2.1.2.5 The study shall be conducted by using TABLETS/ Smart Phones with Geo tagging facility to ensure accuracy of the data. 2.1.2.6 The feedback are to be plotted question wise with population ( Rural, Semi Urban, Urban, Metro) / Businesswise (Small, Medium, Large, Very Large, Premier, ELB, Retail Asset Hubs, PCB, MCB, SME and FI etc., branches. 2.1.2.7 Feedback received from Male/Female/Senior citizen/Professionals/Borrowers/ Gen Y ( 18- 35 years) covering cross section of the Society are to be given separately. 2.1.2.8 The Company has to give the detailed analysis of the data obtained. ( Qualitative / Quantitative ) In the analysis needed for the survey, the following should be ensured

2.1.2.8.1 Branchwise, Districtwise, Circlewise, Populationwise ,Categorywise, Bank as a whole and overall scores across all metrics tabulated and displayed on summary charts 2.1.2.8.2 Branchwise reports tabulating all metrics with benchmarks across branches in the circle and overall bank (also displayed in summary charts) 2.1.2.8.3 Circlewise reports tabulating all metrics with benchmarks across circle and overall bank (also displayed in summary charts) 2.1.2.8.4 Comparison of all metrics across branches and circle 2.1.2.8.5 Logical regression across branches, circles and Head office to identify leading parameters feeding into overall customer/ staff satisfaction, in case of compliance audit in Shikhar branches, and scores on Convenience, Accessibility, Responsiveness and Energy in branches 2.1.2.8.5.1 Circlewise and Branchwise report on non compliance area under each of Shikhar parameters are to be given in a MIS format. 2.1.2.8.6 Key areas to focus on going forward

2.1.2.8.7 Necessary reports / graphics representations are to be submitted.

2.1.2.8.8 The analysis should reveal the percentage of satisfaction / dissatisfaction (covering all the five ranges between 5 to 1 ) of customers of each category of branches and also with respect to each question of the questionnaire.

2.1.2.8.9 Finally the study should come out with various suggestions to further enhance the customer service in banks.

2.1.2.8.10 The entire process of conducting the study on customer service should not be projected to market. The entire analysis is to be kept confidential.

2.1.2.8.11 The compliance audit of all the Shikhar branches ( list enclosed) which are a subset of the above selection is to be done and collated by the Company.

2.1.2.8.12 The study should be completed within the period of 3 months and the reports to be given within 1 month after the study, overall the entire exercise to be completed within 4 months from the date of signing the agreement with the bank. 2.1.2.8.12.1 Incomplete / Inconclusive submission of report will not be considered as completion of exercise. For every week of late delivery or late report or resubmission, a penalty of 0.5% will be deducted / recovered. However, report will not be acceptable after expiry of 6 months from the date of signing the Agreement with the Bank and no cost will be borne by the Bank.

2.1.2.8.13 Training for the trainers and some of the field level functionaries of the Company shall be conducted by Canara Bank at Four centers for Half a day duration. In turn those who have been trained in the Company shall in turn train the field level functionaries regarding the methodology to be adopted regarding the Customer survey as well as the Compliance audit. The agency shall depute their field functionaries and Managers in sufficient numbers to take part in the training programme.

The entire raw data after the completion of the survey shall be submitted to the Bank in Excel format with a declaration that the Company has not retained any data with them.

The Feedback shall be given for 1) A particular branch, 2) District 3) Circle consolidation 4) HO consolidation 5) Categorywise, Populationwise, Specialized Branches Questionwise report .

The feedback on the Questionnaire shall be obtained from the customers as below: FI, Small & Medium – 10 customers per branch Shikhar Branches irrespective of the size of the branches – 15 customers per branch All other categories of branches – 20 customers per branch

The survey may cover 30% of women customers, 10-15 % of Senior Citizens, 20% of Loan Customers, 10% of SB customers and some Gen Y customers

2.1.3. Compliance audit of branches 2.1.3.1. In addition to the above survey the bidders have to conduct compliance audit of all the Shikhar branches of Canara Bank .

2.1.3.1.1 All the parts of compliance audit of SHIKHAR branches except conduct of daily huddle and interview of Branch Staff has to be conducted incognito.

2.1.3.2. In the compliance audit interview portion should cover 1 Branch Head, 2 Officers and 2 Single Window Operators (SWOs)

2.1.3.3. The list of 600 Shikhar branches is enclosed.

2.1.4. The prospective bidders complying with the above requirements are requested to collect the Bid documents from the office at the above address from 25/02/2015 to 11/03/2015 during working hours ( 10 am to 5 pm). The offer document can also be downloaded from our website www.canarabank.com

2.1.5. Duly filled in offers should be placed in a sealed envelope superscribed as :

“Offer for conducting Incognito Visits to 1) study Customer Service, Customer Satisfaction in 20% Non Shikhar branches, 2) 100% of Shikhar branches and to conduct compliance audit at Shikhar Branches of Canara Bank ” shall be submitted up to 3.00 pm on 27/03/2015 to The Deputy General Manager, Customer Service Section , SP&D Wing , IV Floor, Canara Bank, No.112 J C Road, Head Office, Bangalore -560002

2.1.6. The Technical Bid will be opened on the same day at 4.00 pm at the above office in the presence of bidders or their authorized representatives, who may choose to be present. No brokers / intermediaries shall be entertained.

Canara Bank reserves the right to accept or reject any or all offers in full / part without assigning any reasons whatsoever.

2.1.7. It may be noted that (i) the costs of preparing the proposal are not reimbursable and (ii) the CANARA BANK is not bound to accept any of the proposals submitted.

2.1.8. The selected bidder is required to provide professional, objective and impartial service and at all times hold the CANARA BANK interests paramount, without any consideration for future work, and strictly avoid conflicts with other assignments or their own interests.

3.General Terms of Bid submission

3.1. The bidder must use the entire information furnished in the RFP including scope, detailed requirements of architecture of application, hardware, functional and technical specifications, other appendixes and other terms and conditions, bill of materials while submitting the response.

3.2 A non refundable bid amount of Rs. 10,000/-( Rs Ten Thousand Only) to be paid by means of a demand draft/ pay order favoring the CANARA Bank payable at Bangalore being cost of Bid document. The amount will not be refunded to any prospective bidder under any circumstances including cancellation of RFP or procurement process at any stage. If bid is downloaded from website, the bidders should pay the cost of the tender document by means

of DD drawn on any Scheduled Bank for the above amount in favour of Canara bank, payable at Bangalore and should be enclosed along with the Technical Bid. The Bidder shall bear all costs associated with the preparation and submission of its Bid and the Bank will in no case be responsible or liable for these costs, regardless of the conduct or outcome of the Bidding process. 3.3 All responses should be in English language. All responses by the Bidders to this RFP document shall be binding on such Bidders for a period of 4 months from the date of signing the contract.

3.4 All responses including Financial and technical bids would be deemed to be irrevocable offers / proposals from the Bidders and may, if accepted by Bank, form part of the final contract between Bank and Bidder.

3.5 Separate Bids are to be submitted both Technical as well as Financial.

3.6 Any technical or Financial bid submitted cannot be withdrawn / modified after the closing date and t ime for submission of the bid offers unless specifically permitted by Bank.

3.7 Each offer should specify only a single solution which is cost effective and meeting the tender specifications and it is the responsibility of the Bidder to decide the best of breed solution.

3.8 In the event the Bidder has not quoted for any mandatory or optional items as required by Bank and forming a part of the RFP document circulated to the Bidders and responded to by the Bidders, the same shall be deemed to be provided by the Bidder at no extra cost to Bank.

3.9 Bank concludes that everything as mentioned in the RFP documents circulated to the Bidders and responded by the Bidders have been quoted for by the Bidders and there shall be no extra cost associated with the same other than the cost quoted by the Bidder.

3.10 ll out of pocket expenses, travelling, boarding and lodging expenses for the entire life of the contract should be a part of the Financial bid submitted by the Bidder and no extra cost shall be payable by Bank. The Bidder cannot take the plea of omitting any charges or costs and later lodge a claim on Bank for the same.

3.11 The Bidder at no point of time can excuse themselves from any claims by Bank whatsoever for their deviations in conforming to the terms and conditions, payment schedules, timeframe for implementation etc. as mentioned in RFP documents.

3.12 By submitting a proposal, the Bidder agrees to promptly contract with Bank for the work stipulated in the RFP, awarded to the Bidder.

3.13 This RFP or clarifications or writings issued pursuant thereto shall not be construed as an obligation on the part of Bank to award a purchase contract for any services or combination of services.

3.14 Bank reserves the right to reject any or all bids in full without assigning any reason whatsoever.

3.15 The bidder has to adhere to the time schedule of activities mentioned in the RFP and no request to change the last date or extend period / time for submission shall be entertained by Bank. However, bank reserves its right to extend the date/time for submission of the responses without assigning any reason by notifying in the Website / displayed on the Notice Board.

3.16 Any additional or different terms and conditions proposed by the Bidder would be rejected unless expressly assented to, in writing by Bank. 3.17 The offers containing erasers or alterations shall not be considered. There should be no hand-written material, corrections or alterations in the offer. Correct / proper technical information of the product being offered must be filled in.

3.18 Filling up of the information using terms such as ‘OK’, ‘Available’, ‘Accepted’ , ‘Noted’, ‘As per brochure’ etc. is not acceptable to Bank. The Bidder should provide detailed information wherever applicable.

3.19 The response to the bid should not carry any sections like ‘Clarifications’, ‘As orally told’, ‘to be discussed’, ‘interpretations’, ‘assumptions’ etc.

3.20 To assist in the scrutiny, evaluation and comparison of offers, Bank may, at its discretion, ask any of Bidders for clarifications to their offer.

4. Preparation of Bid

4.1 The bidder has to submit his response to the bid in English language only. 4.2 Technical Bid indicating the response to the technical and functional requirement specifications 4.3 Financial Bid furnishing all the relevant information as required in the RFP 4.4 The bidder has to submit his response in hardcopy and softcopy in PDF formats for Technical Bid and Financial Bid. 4.5 The Name and address of the Bidder is to be specifically mentioned on the top of all the three envelops.

4.6 Under no circumstances, the Financial details are to be kept under Technical portion of the bid. Any deviation in this regard shall make the bid invalid for further evaluation.

4.7 The Bidder is advised to submit one Master Envelope containing two separate envelopes for Technical and Financial bid.

Contact details for submitting the proposal: i. Primary Address

DR M REDDAIAH Deputy General Manager Strategic Planning & Development Wing No.112, J. C. Road, Head Office, Bangalore Phone : 080 2223 8441 ii. Alternate Address:

Smt. C S Vijayalakshmi Asst. General Manager Strategic Planning & Development Wing No.112, J.C.Road, Head Office, Bangalore Phone : 080 22239112

4.8 The rate quoted will be firm and fixed for the duration of performance of the contract. At no point of time will any deviation from the quoted rate be entertained by the Bank. The Financial Bids will be placed in a sealed envelope ( Marked Envelope – 2 and superscribed as “ Financial Bid for conducting a) incognito visits to study the Customer Service, customer satisfaction in 20% of the non Shikhar branches b) in 100% of the Shikhar branches and to conduct compliance audit in all the Shikhar branches of Canara Bank”. The Name and Address of the bidder/bidder with mobile number to be mentioned on the cover without fail.

The Bid documents are to be organized as follows :

ANNEXURES( To be submitted with RFP- conformity to eligibility criteria) Page No. No DESCRIPTION 1 Checklist 29 2 Eligibility Criteria Declaration 30 3 Bid Covering Letter Format 31-32 4 Authorization Letter Format 33 5 Applicant’s Profile 34-35 6 Reference Site Details 36 7 Non-Disclosure Agreement 37

ANNEXURES ( To be submitted with Technical Proposal) 8 Technical Bid Covering Letter Format 38-39

9 Compliance Statement 40 10 Undertaking Letter Format 41 11 Escalation Matrix 42 12 Technical details of the Service Offered 43-44 ANNEXURES( To be submitted with Financial Bid) 13 Covering Letter for Financial Bid 45 14 Bill of Material 46

15 Financial details of the offer 47

4.9 .Bids received with delay for any reasons whatsoever, including postal delay after the time and date fixed for submission of offers shall be termed as “ LATE” and shall not be entertained.

4.10. Copies of the documents to prove the earlier experiences of the Company on conducting such surveys are to be submitted with Technical Bid in support of the details furnished therein.

4.11. All columns of the bid documents must be duly filled in and no column should be left blank. All the pages of the bid documents are to be signed by the bidders/ authorized signatory. Bidder in case of joint ownership, all the joint owners have to sign all the pages of the Bids (Technical and Financial Bid). Any overwriting or use of white ink is to be duly authenticated by the bidder. Incomplete bids with incorrect details are liable for rejection.

4.12. In case the space in the bid document is found insufficient, the bidders may attach separate sheets.

4.13. The bid submitted shall be in compliance to the terms/conditions specified in the bid document. However, any terms in deviation to the terms/conditions specified therein, shall be furnished in a separate sheet marking “list of deviations”. Bank reserves the right to accept or reject all or any of the deviations without assigning any reason.

4.14. The Technical Bids will be opened on Date and Time stipulated in Notice inviting bids in the presence of bidders at our above office. Bidders are advised in his/her /their own interest to be present on that date, at the specified time. 4.14.1 The preliminary short-listed bidders will be informed in writing by the Bank. 4.14.2 The Technical Bid will be evaluated and suitable offers shall be finalized /shortlisted for opening Financial Bid.

4.15. Canvassing in any form will disqualify the bidder.

4.16. The bid submitted shall remain open for consideration for a period of “Three Months” from the date of opening of Technical Bids.

4.17. If the NO 1 selected bidder is not accepting the offer within the prescribed time, the Bank shall allot the work to the next ( no. 2) bidder.

5. Earnest Money Deposit (EMD)

5.1. The Bidder should furnish, as part of its bid, an Earnest Money Deposit (EMD) in the form of Demand Draft from any Scheduled Financial Bank, drawn in favour of “Canara Bank” for an amount of Rs.2,00,000.00 ( Rupees Two lacs only) payable at Bangalore.

5.2 .No interest shall be payable on EMD.

5.3 .EMD must be submitted in a separate cover marked “EMD” alongwith the bid documents and should be kept with the Technical Bid. In the event of its non-submission, the bid will be rejected without any further correspondence, as non-responsive and the decision of the Bank in this regard will be final, conclusive and binding.

5.4 .Unsuccessful Bidder’s Earnest Money Deposit will be discharged/returned 10 days after the Bank entering into Service Level Agreement with the successful Bidder. The name of the successful bidder shall be notified in the website.

5.5. The Earnest Money Deposit shall be forfeited, provided

5.5.1 If a Bidder withdraws the bid during the bid validity period specified in this document; and/or

5.5.2 If the successful bidder fails to sign the Service Level Agreement or furnish performance Bank guarantee/security deposit and other guarantee(s)/security in the form and manner to the satisfaction of the Bank within 7 days of communicating the selection of the Bidder, as mentioned in the RFP, the bank has the right to allot the work to the next bidder.

5.6. Any decision in this regard by the Bank shall be final, conclusive and binding on the Bidder.

5.7. Bid Document Price:

RFP Price of Rs. 10000 ( Rupees Ten thousand only) should be by way of Demand Draft favoring 'Canara Bank, Head Office’ payable at Bangalore should be submitted along with the Technical Bid duly referring the RFP No- "SPD CSS 01/2014-15 ". Offers made without RFP price will be rejected.

The price of RFP is non-refundable.

6. METHOD OF EVALUATION OF SHORTLISTED BIDS:

6.1. The Bids of shortlisted bidders will be evaluated on Techno-Financial basis giving weightage as detailed below:

6.1.1. Technical Evaluation – 60%

6.1.2. Financial Evaluation – 40%

Financial Bids in respect of shortlisted Technical Bids will only be opened and evaluated for 40% weightage. The Lowest quote of financial Bid will be treated as bench mark and allotted with 100% (i.e. 40 marks). The marks for other offers shall be arrived at allotting marks in proportion to the rate quoted by them.

The final ranking of the offers will be a total of marks obtained in the Technical evaluation and the Financial evaluation. An illustrative example is furnished below;

Bidder Marks for Technical Marks for Financial Total marks for Evaluation(60 marks) evaluation(40 marks) position 1 2 3 4 (2 +3) A 55.00 36.00 91.00 Highest Score L1 B 33.00 40.00 73.00 L3 C 37.00 32.73 69.73 L4 D 56.00 34.61 90.61 L2

(Note: The above includes TWO quotes – a. study of Customer Service, Customer Satisfaction in 20% of non Shikhar branches (b) in 100% of Shikhar branches and to conduct compliance audit at all its Shikhar Branches.

6.2. Bidders are requested to submit their lowest possible quotes in the Financial Bid as negotiations/discussions will be held only with the L 1 arrived as detailed above.

6.3. The Bid should be submitted in prescribed format only. Bid submitted in other than prescribed format will be liable for rejection.

6.4. Canara Bank reserves the right to accept any bid or to reject any or all the bids at its sole discretion without assigning reasons thereof and does not bind to accept the lowest tender.

7. OTHER TERMS AND CONDITIONS

7.1. Intellectual Property Rights: Bidder warrants that the deliverables/study methodologies adopted for incognito study shall not infringe upon any third party intellectual property rights, including copyrights, designs and other intellectual property rights of any nature whatsoever.

7.2. Indemnity: 7.2.1.The Bidder hereby indemnifies Bank and shall always keep indemnified and hold Bank and its employees, personnel, officers, directors, (hereinafter collectively referred to as “Personnel”) harmless from and against any and all losses, liabilities, claims, actions, costs and expenses (including attorneys' fees) relating to, resulting directly or indirectly from or in any way arising out of any claim, suit or proceeding brought against Bank as a result of:

7.2.2.Bank’s authorized / bonafide use of the Deliverables and /or the Services provided by Bidder under this RFP; 7.2.3.and/or an act or omission of the Bidder, employees, agents, sub contractors in the Performance of the obligations of the Bidder under this RFP;

7.2.4.and/or breach of any of the term of this RFP or breach of any representation or false representation or inaccurate statement or assurance or covenant or warranty of the Bidder under this RFP;

7.2.5.and/or claims made by employees or subcontractors or subcontractors’ employees, who are deployed by the Bidder, against Bank

7.2.6 and/or breach of any of the term of this RFP or breach of any representation or false representation or inaccurate statement or assurance or covenant or warranty of the Bidder under this RFP;

7.2.7.and/or any or all Deliverables or Services infringing any patent, trademarks, copyrights or Such other Intellectual Property Rights;

7.2.8. and/or breach of confidentiality obligations of the Bidder contained in this RFP;

7.2.9. And/or willful negligence or gross misconduct solely attributable to the Bidder or its Employees or sub-contractors.

7.2.10.The Bidder shall at its own cost and expenses defend or settle any claim against Bank that the Deliverables and Services delivered or provided under this RFP infringe a patent, utility model, industrial design, copyright, trade secret, mask work or trade mark in the country where the Deliverables and Services are used, sold or received.

7.2.11.The Bidder shall keep and hold the Bank indemnified and harmless from time to time and at all times against all actions, proceedings, claims, suits, liabilities (including statutory liability), penalties, demands, charges, costs (including legal costs) and expenses, damages, losses and any other expenses which may be caused to or suffered by or made or taken against the Bank arising out of: 7.2.11.1.The breach, default or non-performance of undertakings, warranties, covenants or obligations by the Bidder; 7.2.11.2.Any contravention or Non compliance with any applicable laws, regulations, rules, statutory or legal requirements by the Bidder; 7.2.11.3.Further, the Bidder shall indemnify, protect and save the Bank against all claims, losses, costs, damages, expenses, action suits and other proceedings, resulting from infringement of any law pertaining to patent, trademarks, copyrights etc. or such other statutory infringements in respect of the services offered by the Bidder. 7.2.11.4.All indemnities shall survive notwithstanding expiry or termination of the contract and Bidder shall continue to be liable under the indemnities. 7.2.11.5.There is no limit to claims made by the Bank/third parties in case of infringement of Intellectual property rights or for claims relating to the loss of damage to real property and tangible personal property and for bodily injury or death and in these cases the liability will be unlimited.

7.3. Responsibilities of the Bidder: By submitting a signed bid/response to this RFP the Bidder certifies that:

7.3.1. The Bidder has arrived at the rate in its bid without agreement with any other bidder of this RFP for the purpose of restricting competition.

7.3.2. The rate in the bid have not been disclosed and shall not be disclosed to any other bidder of this RFP.

7.3.3. Each Bidder must indicate whether or not they have any actual or potential conflict of interest related to contracting services with CANARABANK. In case such conflicts of interest do arise, the Bidder must indicate the manner in which such conflicts can be resolved.

7.3.4 No attempt by the Bidder to induce any other bidder to submit or not to submit a bid for restricting competition has occurred.

7.4.Deliverables:

The Bidder represents and acknowledges to the Bank that it possesses necessary experience, expertise and ability to undertake and fulfill its obligations, under all phases involved in the performance of the provisions of this RFP. If any services, functions or responsibilities not specifically described in this RFP are an inherent, necessary or customary part of the services and are required for proper performance or provision of the services in accordance with this RFP, they shall be deemed to be included within the scope of the work or services, as if such services, functions or responsibilities were specifically required and described in this RFP and shall be provided by the Bidder at no additional cost to the Bank. The Bidder also acknowledges that the Bank relies on this statement of fact, therefore neither accepting responsibility for, nor relieving the Bidder of responsibility for the performance of all provisions and terms and conditions of this RFP, the Bank expects the Bidder to fulfill all the terms and conditions of this RFP.

7.5. Amendments to the RFP

At any time prior to the deadline for submission of proposals, CANARA BANK may modify/amend or vary, for any reason deemed necessary, the RFP by an amendment notified on CANARA BANK website or in writing or by fax or email to all the bidders who have received this RFP and such amendment shall be binding on them.

7.6. Modification, Substitution and Withdrawal of Proposal

No proposal can be withdrawn after the expiry of last date for submission of proposals. However, bidder is allowed to withdraw his bid documents till deadline for submission of proposals, i.e. till 3.00 p.m. hours of the prescribed date. Once the bid documents are submitted, modifications and substitutions in the bid documents shall not be allowed.

7.7. Language of the Proposal

The proposal and all correspondence and documents shall be written in English. All proposals and accompanying documents received within the stipulated time will become the property of the CANARA BANK and will not be returned. The hardcopy version will be considered as the official proposal.

7.8. Period of Validity of Proposals

7.8.1. The proposals shall be valid for a period of 90 days from the date of opening of the technical proposals.

7.8.2. In exceptional circumstances, at its discretion, CANARA BANK may solicit the bidder’s consent for an extension of the validity period. The request and responses shall be made in writing.

7.8.3. Proposals will be reviewed by a Committee constituted by the CANARA BANK or its designated representative(s).

7.9. Proposal Opening: CANARA BANK would open the proposal, in the presence of bidder or authorized representative(s) of the bidder who choose to attend, at the time, date and location stipulated in the RFP. The maximum number of authorized representatives allowed to each bidder will not be more than two. The bidder’s representative(s) shall sign a register evidencing their attendance.

7.9.1. Initial Determination of Compliance with RFP Requirements The Committee will perform an initial review of all proposals that are submitted on time. After initial review, the Committee may recommend discontinuing the evaluation of any proposal, which it considers unacceptable prima facie for any reason such as:

7.9.1.1. Non fulfillment of pre- qualification criteria as mentioned in RFP.

7.9.1.2. The proposal is not a reasonable effort to respond to the requirements of the RFP; or is vague or lacking in material particulars/information sought or is not accompanied with relevant documents.

7.9.1.3. The proposal contains technical deficiencies, such as not all the requirements of the scope of work are addressed and proposed incognito study methodology is not in accordance with the requirements of the CANARA BANK.

7.9.2. Correction of Errors 7.9.2.1. Bidders are advised to exercise adequate care in quoting the rate. No modification/ correction in quotations will be entertained once the Financial bids are submitted. Even before submission of the proposal, care should be taken to ensure that any corrections/overwriting in the proposal are initialed by the person signing the proposal form.

7.9.2.2. Arithmetic errors in proposals will be corrected as follows: In case of discrepancy between the amounts mentioned in figures and in words, the amount in words shall govern.

7.10. Selection Process 7.10.1. Technical Proposals received will be opened in the presence of the bidders/ authorized representatives of the bidders, who have submitted proposals on a date /time as specified in the RFP.

7.10.2. The Technical Proposals will, in the first instance, be examined in the CANARA BANK to ascertain fulfillment of eligibility criteria and submission of required documents. Bidders who fulfill the eligibility criteria and have submitted all required documents in their Technical Proposal will be invited to make presentations on their Technical Proposal at a date/time to be specified and conveyed by the CANARA BANK.

7.10.3. The Technical Proposals, which includes presentation, will carry weightage of 60% and be evaluated by a Constituted Committee,

7.10.4 Service providers scoring such marks as prescribed by the evaluation criteria described above will be shortlisted for opening of financial bids.

7.10.5 Financial Bids of the shortlisted bidders will be opened in the presence of the bidders or authorized representatives of the bidders on a date /time to be specified by the Bank. Financial evaluation, based on the fee percentage quoted by the Consultant, will carry a weightage of 40%.

7.11. Proposal Preparation and Presentation Cost The bidder is responsible for all costs incurred in connection with participation in this process, including but not limited to, costs incurred in conduct of informative and other diligence activities, participation in meetings, presentation, preparation of proposal and in providing additional information required by CANARA BANK. This RFP does not commit the CANARA BANK to award a contract or to engage in negotiations.

7.12. CANARA BANK’s Right to Terminate the RFP CANARA BANK may terminate the RFP process at any time and without assigning any reason. The CANARA BANK makes no commitment, express or implied, that this process will result in a business transaction with anyone. This RFP does not constitute an offer by the CANARA BANK. The bidder's participation in this process may result in CANARA BANK selecting the bidder to engage in further discussions and negotiations toward execution of a contract. The commencement of such negotiations does not, however, signify a commitment by CANARA BANK to execute a contract or to continue negotiations. The CANARA BANK may terminate negotiations at any time without assigning any reason.

7.13.Late Bids Any bId received by the CANARA BANK after the deadline for submission of proposal prescribed in this RFP shall be summarily rejected and returned unopened to the bidder.

7.14.Terms of Payment to the Selected Bidder

7.14.1.Advance payment will not be considered. Bank shall not make any advance payment to the selected Bidder 7.14.2. The successful bidder will have to work on the basis of the rate quoted per branch. 7.14.3. The Service Tax and education cess shall be paid as applicable and as per actuals. 7.14.4 For facilitating Electronic Transfer of funds, the selected bidder will be required to indicate the name of the Bank & Branch, account no. (i.e. bank name, IFSC Code and Bank A/c No.), Copy of PAN, Service Tax Registration and also forward a cheque leaf duly cancelled, to verify the details furnished. These details should also be furnished on the body of every bill submitted for payments .

7.15. Other Important Information

7.15.1. The CANARA BANK is however not bound to accept any bid or to assign any reason for non- acceptance. The CANARA BANK reserves its right to accept the bid either in full or in part. Conditional, erroneous and incomplete Bids will be rejected outright. 7.15.2. Bidders will not be permitted to alter or modify their bids after expiry of the deadline for receipt of bids. 7.15.3. The CANARA BANK reserves its right not to accept bids from bidders resorting to unethical practices or corrupt and fraudulent practices or on whom investigation/enquiry proceedings has been initiated by Government Investigating Agencies / Vigilance Cell. Every bidder submitting bids is bound by the CVC Directives given hereunder.

7.16. Corrupt and Fraudulent Practices:

7.16.1. As per Central Vigilance Commission (CVC) directives, it is required that Bidders /Suppliers / s observe the highest standard of ethics during the procurement and execution of such contracts in pursuance of this policy:

7.16.2.The Bank reserves the right to reject a proposal for award if it determines that the bidder recommended for award has engaged in corrupt or fraudulent practices in competing for the contract in question.

7.16.3.The Bank reserves the right to declare a bidder ineligible, either indefinitely or for a stated period of time, to be awarded a contract if at any time it determines that the bidder has engaged in corrupt or fraudulent practices in competing for or in executing the contract.

7.16.4. The decision of Bank in determining the above aspects will be final and binding on all the Bidders. No Bidder shall contact through any means of communication the Bank or any of its employees on any matter relating to its Bid, from the time of Bid opening to the time the contract is awarded. If the bidder wishes to bring additional information to the notice of the Bank, it may do so in writing.

7.16.5. Any effort/attempt by a bidder to influence the Bank in its decision on bid evaluation, Bid comparison or contract award may result in rejection of the Bidder's bid and/or blacklisting the Bidder. The Bidder agrees not to hire, solicit or accept solicitation either directly or through a third party from any of the employees of the Bank directly involved in this contract during the period of contract and one year thereafter, except as the parties may agree on the case to case basis.

7.16.6. The selected bidder shall ensure compliance of CVC guidelines issued or to be issued from time to time.

7.16.7. Negotiations, Contract Finalization and Award The committee shall reserve the right to negotiate with the bidder whose proposal has been ranked first by the committee on the basis of Evaluation criteria. A contract will be awarded to the responsible, responsive bidder whose proposal conforms to the RFP and is, in the opinion of CANARA BANK, the most advantageous and represents the best value to the project, price and other factors considered. Evaluations will be based on the proposals and any additional information requested by the CANARA BANK.

7.17. Rejection Criteria Besides other Terms & Conditions highlighted in this Document, following vital conditions should be strictly complied with, failing which the Bid may be rejected.

7.17.1.Technical Rejection Criteria The following vital technical conditions should be strictly complied with failing which the Bid may be rejected:

7.17.1.1. Only the Bids of Bidders, who quote for the complete Schedule of Requirements as stipulated in the RFP, addendum (if any) and any subsequent information given to the Bidder, shall be considered. Incomplete Bids may be rejected outright.

7.17.1.2. Failure to furnish all information required as per RFP or submission of Bid not substantially responsive to the RFP in any respect may lead to rejection of Bid.

7.17.1.3. The Bidder shall be deemed to have complied with all clauses under all the sections of the RFP including Schedule of Requirements, Operational Specifications and General Terms & Conditions.

7.17.1.4. Bids must conform to the timelines stipulated in the RFP.

7.17.1.5. The Technical Bid shall contain no Financial details/items/values.

7.17.1.6. Rate per Branch in any form or by any reason before opening the Financial Bid should not be revealed.

7.17.2. Financial Bid Rejection Criteria

7.17.2.1. Incomplete Financial Bid.

7.17.2.2. Bids which do not conform to Bid’s Financial Bid format.

7.17.2.3. Bids where rate quoted is not firm during the entire duration of the contract and / or with any qualifications.

7.17.2.4. The rate per branch quoted by the Bidder is not inclusive of all statutory taxes and levies applicable except Service Tax which shall be reimbursed by the Bank.

7.17.3. General Rejection Criteria

7.17.3.1. Bids received through Fax/E-Mail. 7.17.3.2. Bids which do not conform to unconditional validity of the Bid as prescribed in the Bid. 7.17.3.3. If the information provided by the Bidder is found to be incorrect / misleading at any stage / time during the Biding Process. 7.17.3.4. Bids not submitted in Two Bid systems in two separate envelopes as prescribed in the Bid. 7.17.3.5. Bid received by the CANARA BANK after the last date for receipt of Bids prescribed by the CANARA BANK. 7.17.3.6. Bids without power of authorization or any other document consisting of adequate proof of the Signatory’s Authority.

7.18. Negotiations, Contract Finalization and Award

The committee shall reserve the right to negotiate with the bidder whose proposal has been ranked first by the committee on the basis of evaluation criteria. A contract will be awarded to the responsible, responsive bidder whose proposal conforms to the RFP and is, in the opinion of CANARA BANK, the most advantageous and represents the best value to the project, price and other factors considered. Evaluations will be based on the proposals and any additional information requested by the CANARA BANK.

7.19. Award of Contract ( Service level Agreement)

7.19.1. Award Criteria The CANARA BANK will award the Contract to the successful bidder whose proposal has been determined to be substantially responsive and has been determined as the best value proposal

7.19.2. CANARA BANK’s Right to Accept or Reject Any or All Proposals The CANARA BANK reserves the right to accept or reject any proposal, and to annul the RFP process and reject all proposals at any time prior to award of contract, without incurring any liability to the affected bidder or bidders or any obligation to inform the affected bidder or bidders of the grounds for CANARA BANK’s action.

7.19.3. Notification of Award Prior to expiry of the validity period, CANARA BANK will notify the successful bidder in writing that its proposal has been accepted. Upon the successful bidder’s furnishing agreement signing process will take place.

7.19.4. Signing of Contract Once the CANARA BANK notifies the successful bidder that its proposal has been accepted, CANARA BANK shall enter into a separate contract, incorporating all agreements (to be discussed and agreed upon separately) between CANARA BANK and the successful bidder.

7.20. Tax Clause CANARA BANK would only reimburse Service Tax and Education cess as part of total contract, wherever applicable. Any other tax or levy either Central/State incurred by successful bidder would not be reimbursed by CANARA BANK. TDS will be deducted by the Bank while releasing payment.

7.21. Sub-Contract Clause

7.21.1 No sub-contracting of any part of the Services by the Service provider shall be allowed other than those specifically mentioned in this Agreement or agreed by the Bank in writing.

7.21.2 The service provider agrees to obtain prior approval/consent of the Bank of the use of subcontractors by the service provider for any part of the Services. 7.21.3 Before engaging sub-contractor, the service provider shall carry out due diligence process on sub-contracting/ sub-contractor to the satisfaction of the Bank and Bank should have access to such records.

7.21.4 In the event of sub-contracting the service provider shall ensure that suitable documents including confidentiality agreement are obtained from the sub-contractor and the service provider shall ensure that the secrecy and faith of Bank’s data / processes is maintained.

7.21.5 Notwithstanding approval of the Bank for sub contracting, the service provider shall remain liable to the Bank for all acts/omissions of sub-contractors.

7.21.6 In respect of that part of the services where chain outsourcing and sub-contractors are permitted by the Bank, the sub-contractor should have same level of obligations as that of the service provider and the service provider agrees to obtain suitable documents in this regard from the sub-contractor.

7.22. Termination of contract

CANARA BANK may terminate the Contract in case the bidder:

7.22.1. becomes insolvent or goes into compulsory liquidation. 7.22.2.in the judgment of CANARA BANK, has engaged in corrupt or fraudulent practices as hereinbefore elaborated in competing for or in executing this Contract. 7.22.3. submits to CANARA BANK a false statement which has a material effect on the rights, obligations or interests of CANARA BANK. 7.22.4. places itself in position of conflict of interest or fails to disclose promptly any conflict of interest to CANARA BANK. 7.22.5. fails to provide the quality services as envisaged under this Contract or violates any of the clauses of the contract. Reasons for the same would be recorded in writing. 7.22.6. In such an occurrence CANARA BANK shall give a written advance notice of 30 days before terminating the Contract. 7.22.7. By giving 60 days advance notice without assigning any reason.

The Selected bidder shall not enter into similar arrangements with any other Banks/Financial Institutions/ similar organizations during the currency of the project.

7.23. Force Majeure:

Either party shall not be liable for default or non-performance of the obligations under the RFP, if such default or non-performance of the obligations under this RFP is caused by any reason or circumstances or occurrences attributable to Force Majeure. For the purpose of this clause, "Force Majeure" shall mean an event beyond the control of parties, due to or as a result of or caused by Acts of God, wars, insurrections, riots , earthquake and fire, events not foreseeable but does not include any fault or negligence or carelessness on the part of the parties, resulting in such a situation.

7.24. Confidentiality and Non-Disclosure: 7.24.1.The Bidder agrees to receive in confidence all Confidential Information and agrees not to reveal the same to any other person under any circumstances, except to the extent provided for in this RFP. The Recipient shall also ensure that the Confidential Information is not used for any of its business or other purposes or such purposes of any other person.

7.24.2.The bidder shall ensure that the Confidential Information is revealed only to such persons within their organizations as would be necessary to perform its obligations to Bank. The parties shall be bound not to disclose under any circumstances any Confidential Information to any other person.

7.24.3.The bidder shall also procure from their respective employees, officers and agents to whom Confidential Information is revealed a similar obligation of Confidentiality in the form of a Non- Disclosure Agreement, which is reasonably acceptable to Bank. Such Non-Disclosure Agreements shall also be executed by all the Personnel. A breach by the respective employees of the Recipient of the terms of the Non-Disclosure Agreement shall be considered as a breach by such party of its obligations to the Discloser.

7.25. Arbitration: Any controversy or claim arising out of or relating to this project and the services to be rendered by bidder under or pursuant to this project Agreement, the interpretation hereof, or its breach shall, if not resolved by mutual discussions between the parties, be settled by binding arbitration in accordance with the Arbitration and Conciliation Act, 1996. Arbitration shall be conducted in Bangalore in English language. The Arbitral Tribunal shall be composed of one Arbitrator to be appointed by each Party, and a third Umpire appointed by such Arbitrators. Each Party shall bear the costs, fees, etc of the arbitrator nominated by them and shall equally bear the costs of the Umpire.

7.26. JURISDICTION:

All disputes and controversies between Bank and Bidder shall be subject to the exclusive jurisdiction of the Courts in Bangalore and the parties agree to submit themselves to the jurisdiction of such court. This RFP/Contract agreement shall be governed by the laws of India.

7.27. INSPECTION OF RECORDS

All Bidder records with respect to any matters covered by this tender shall be made available to Bank or its designees at any time during normal business hours, as often as Bank deems necessary, to audit, examine, and make excerpts or transcripts of all relevant data. Said records are subject to examination. Bank’s auditors would execute confidentiality agreement with the Bidder, provided that the auditors would be permitted to submit their findings to Bank, which would be used by Bank. The cost of the audit shall be borne by Bank. The scope of such audit would be limited to Service Levels being covered under the contract, and financial information would be excluded from such inspection, which shall be subject to the requirements of statutory and regulatory authorities.

Place: Bangalore sd/-

Authorised Signatory Date: 25.02.2015

ORGANISATION OF BID

ANNEXURES ( To be submitted with Technical Proposal) 8 Technical Bid Covering Letter Format 38-39

15 Financial details of the offer 47

Vendors to verify the checkpoints and ensure accuracy of the same before submission of the bid.

Checked for accuracy

Signature with Seal Date Name : Designation :

CHECK LIST

No. Page No. Vendor at which Annexure-1: Other Clauses Response details [Yes/No] are enclosed 1 Whether Cost of the Tender document (Demand Draft payable at Bangalore) is submitted in Conformity to Eligibility Criteria? 2 Whether EMD / Bank guarantee Submitted in Conformity

to Eligibility Criteria? 3 Whether the Bid is authenticated by authorized person? Copy of Power of Attorney or Authorization letter from the

company authorizing the person to sign the bid document to be submitted in Conformity to Eligibility Criteria 4 Whether all pages are authenticated with signature and seal (Full signature to be affixed and not initials).Erasures /

Overwriting / Cutting / Corrections authenticated Certification / Undertaking is authenticated? 5 Whether address of Office on which order has to be placed is indicated ? 6 Whether ensured that, the separately sealed envelopes containing Part A--Technical Proposal and Part B Financial Bid for conducting(a) Incognito Visits to branches of Canara Bank to study Customer Service, Customer

Satisfaction in 20% of non Shikhar branches (b) in 100% of Shikhar branches and conduct an compliance audit at all its Shikhar Branches

7 Whether ensured Indexing of all Document submitted with page numbers?

Vendors to verify the above checklist and ensure accuracy of the same before submission of the bid. Checked for accuracy Signature with Seal Date Name Designation :

Shikhar branches (b) in 100% of Shikhar branches and (c) to conduct an compliance audit at all its ANNEXURE-2 Eligibility Criteria Declaration

The Deputy General Manager Canara Bank SP & D Wing HO: BANGALORE

SUB:RFP for conducting (a) Incognito Visits to branches of Canara Bank to study Customer Service, Customer Satisfaction in 20% of non Shikhar branches (b) in 100% of Shikhar branches and to conduct compliance audit at all its Shikhar Branches

Ref: Your RFP SPD CSS 01/2014-15 dated 25/02/2015 We have carefully gone through the contents of the above referred RFP and furnish the following information relating to Eligibility Criteria. No ELIGIBILITY CRITERIA as per RFP BIDDER RESPONSE Documents Submitted 1 The bidder should have been in operation for a period of at least 3 year as on 31-03-2013 in the field of conducting survey

2 The bidder should have registered a turnover of Rs. 25 lakhs or more for each year during the financial years 2011-12 , 2012-13 and 2013-14 3 The bidder should have minimum networth of Rs.1 crores as per the latest compliance audited balance sheet. (i.e.2013-14) 4 The Bidder should be providing customer Satisfaction Survey services to minimum One Public/Private Sector in India. 5 The Bidder should have capability to coduct surveys in multiple geographical locations . We confirm that the information furnished above is true and correct. We also note that, if there are any inconsistencies in the information furnished above, the bid is liable for rejection.

Date: Signature with Seal Name & Designation :

ANNEXURE-3

Bid Covering letter format

Reference No: Date:

The Deputy General Manager, Canara Bank, SP & D Wing 112, J C Road, Bangalore – 560 002 Karnataka

Dear Sir,

SUB: RFP for conducting (a) Incognito Visits to branches of Canara Bank to study Customer Service, Customer Satisfaction in 20% of non Shikhar branches (b) in 100% of Shikhar branches and to conduct compliance audit at all its Shikhar Branches

Ref: Your RFP SPD CSS 01/2014-15 dated 25/02/2015

Having examined the tender document including all Annexures the receipt of which is hereby duly acknowledged, we, the undersigned, offer to provide the Services regarding conducting (a) Incognito Visits to branches of Canara Bank to study Customer Service, Customer Satisfaction in 20% of non Shikhar branches (b) in 100% of Shikhar branches and to conduct compliance audit at all its Shikhar Branches in conformity with the said tender in accordance with the prices indicated in the Financial offer and made part of this offer.

If our offer is accepted we are ready to conduct the study and compliance audit by 3 months and to provide the overall solution within 4 months as per the order. We enclose a Demand Draft /Bank Guarantee in lieu of EMD for Rs. 2,00,000/- ( Rupees Twoe lakhs only) in favour of Canara Bank as EMD.

We agree to abide by this offer till 90 days from the date of opening of Financial bid and for such further period as mutually agreed between the bank and successful bidder, and agreed to in writing by the bidder. We also agree to keep the Earnest Money Deposit/Bank Guarantee in lieu of EMD during the entire validity period of the tender. However if we withdraw our offer within the said validity period, you shall have the right to forfeit the EMD/invoke the Bank Guarantee in lieu of

EMD, without reference to us. We agree to abide by and fulfill all the terms and conditions of the tender and in default thereof, to forfeit and pay to you or your successors, or authorized nominees such sums of money as are stipulated in the conditions contained in tender together with the return acceptance of the contract.

We enclose a list of clients in India (giving their full addresses) where we have implemented similar surveys.

We accept all the Instructions, Technical Specifications, Terms and Conditions and Scope of Work of the subject RFP.

We understand that the Bank is not bound to accept the lowest or any offer the Bank may receive without assigning any reason whatsoever.

Place Signature with Seal Date Name : Designation :

ANNEXURE-4 Authorization letter format

(To be presented by the authorized person at the time of Technical / Financial Bid Opening on the letter head of Bidder and should be signed by an Authorised Signatory with Name and Seal of the Company)

Ref No: Date:

The Deputy General Manager, Canara Bank, Strategic Planning and Development Wing Head Office 112, J C Road, Bangalore 560 001

Dear Sir, SUB: RFP for conducting (a) Incognito Visits to branches of Canara Bank to study Customer Service, Customer Satisfaction in 20% of non Shikhar branches (b) in 100% of Shikhar branches and to conduct compliance audit at all its Shikhar Branches

Ref: Your RFP SPD CSS 01/2014-15 dated 25/02/2015

This has reference to your above RFP.

Mr./Miss/Mrs. ______is hereby authorized to attend the bid opening of the above RFP on ______on behalf of our organization.

The specimen signature is attested below:

______Specimen Signature of Representative ______Signature of Authorizing Authority

Name & Designation of Authorizing Authority NOTE: This Authorization letter is to be carried in person and shall not be placed inside any of the bid covers.

ANNEXURE-5 Applicant’s Profile Sl. Particulars Details No A Company Profile 1. Name of the Bidder / Company 2. Constitution 3. Date of Establishment/Incorporation Address (Order to be placed on which Office) 4. Registered Office Corporate Office

Telephone No FAX No 5. E-mail Address Website Turnover from business. 2011-2012 6. 2012-2013 2013-2014 Domestic Customer Base- Copy of related work 7. orders to be enclosed for evidence. Our PAN number for Income Tax is ______. We are registered with the Sales Tax/Service Tax authorities and our registration numbers are as follows. Sales Tax/VAT Registration Number is ______. Service Tax Registration Number is 8. ______. Our Bank Details Name and Style of Bank Account Name of the Bank and Branch address Account Number RTGS / NEFT Code

Please indicate whether any bankruptcy / winding 9 up proceedings initiated against the bidder or its tie-up partner at any point in time?

Whether any of the accounts of the bidder has been declared as NPA by any Bank/Financial Institutions

Signature with Seal Date Name : Designation :

[Note: These details should be on the letter head of Bidder and should be signed by an Authorised Signatory with Name and Seal of the Company]

ANNEXURE-6

Reference Site Details Sl.No Name of Implementation/Client

1 Details of successful surveys conducted :

2 Client’s Contact details: Name Designation Mobile number Email

3 Time taken for implementation

4 Whether Canara Bank can contact reference site to seek further information

Signature with Seal Date Name : Designation :

ANNEXURE-7

Non-Disclosure Agreement (To be given on the Company’s Letter Head)

WHEREAS, we, ______, having Registered Office at ______, hereinafter referred to as the Bidder, are agreeable to provide IT Infrastructure services to Canara Bank, having its registered office at 112, J C Road, Bangalore -2 hereinafter referred to as the BANK and,

WHEREAS, the Bidder understands that the information regarding the RFP for conducting (a) Incognito Visits to branches of Canara Bank to study Customer Service, Customer Satisfaction in 20% of non Shikhar branches (b) in 100% of Shikhar branches and to conduct compliance audit at all its Shikhar Branches shared by the BANK in their Request for Proposal is confidential and/or proprietary to the BANK, and

WHEREAS, the Bidder understands that in the course of submission of the offer for providing the solution of “conducting(a) Incognito Visits to branches of Canara Bank to study Customer Service, Customer Satisfaction in 20% of non Shikhar branches (b) in 100% of Shikhar branches and to conduct compliance audit at all its Shikhar Branches” and/or in the aftermath thereof, it may be necessary that the Bidder may perform certain jobs/duties on the Banks properties and/or have access to certain plans, documents, approvals or information of the BANK; NOW THEREFORE, in consideration of the foregoing, the Bidder agrees to all of the following conditions, in order to induce the BANK to grant the Bidder specific access to the BANK’s property/information. The Bidder will not publish or disclose to others, nor, use in any services that the Bidder performs for others, any confidential or proprietary information belonging to the BANK, unless the Bidder has first obtained the BANK’s written authorization to do so.

The Bidder agrees that notes, specifications, designs, memoranda and other data shared by the BANK or, prepared or produced by the Bidder for the purpose of submitting the offer to the BANK for the said solution, will not be disclosed to during or subsequent to submission of the offer to the BANK, to anyone outside the BANK.

The Bidder shall not, without the Bank’s written consent, disclose the contents of this Request for Proposal (Bid) or any provision thereof, or any specification, plan, pattern, sample or information (to be) furnished by or on behalf of the BANK in connection therewith, to any person(s) other than those employed/engaged by the Bidder for the purpose of submitting the offer to the BANK and/or for the performance of the Contract in the aftermath. Disclosure to any employed/engaged person(s) shall be made in confidence and shall extend only so far as necessary for the purposes of such performance.

Signature with Seal Date Name : Designation :

ANNEXURE-8

Technical Bid Covering letter Format

The Deputy General Manager, Canara Bank, Strategic Planning and Development Wing Head Office 112, J C Road, Bangalore 560 001

SUB: RFP for conducting (a) Incognito Visits to branches of Canara Bank to study Customer Service, Customer Satisfaction in 20% of non Shikhar branches (b) in 100% of Shikhar branches and to conduct compliance audit at all its Shikhar Branches”

Ref: Your RFP SPD CSS 01/2014-15 dated 25/02/2015

We have carefully gone through the contents of the above referred RFP and furnish the following information relating to Technical Bid/Specification.

Sl Particulars Details to be furnished by the No Bidder 1 Technical specification as per RFP

2 Name of the Bidder 3 E-mail address of contact persons 4 Details of: Description of business and business background Service profile & Client profile 5 Approach and methodology for the proposed scope of work 6 Details of similar assignments executed by the bidder during the last three years in India ( Name of the Client , time taken for execution of the assignments and documentary proof from the client are to be furnished)

7 List of major customers in last 3 years and details as below may be provided:

i) Name and complete postal Address of the customer.

ii) Name, designation, Telephone , Fax, Telex Nos., e-mails and address of the contact person(customer)

8 Details of inputs/requirements required by the bidder to execute this assignment.

Place Date Signature with Seal Name : Designation :

ANNEXURE-9 COMPLIANCE STATEMENT SUB: RFP for “conducting (a) Incognito Visits to branches of Canara Bank to study Customer Service, Customer Satisfaction in 20% of non Shikhar branches (b) in 100% of Shikhar branches and to conduct compliance audit at all its Shikhar Branches”

Ref: Your RFP SPD CSS 01/2014-15 dated 25/02/2015

DECLARATION We understand that any deviations mentioned elsewhere in the bid will not be considered and evaluated by the Bank. We also agree that the Bank reserves its right to reject the bid, if the bid is not submitted in proper format as per subject RFP. Compliance Compliance Remarks / Deviations (Yes / No) Terms and Conditions Technical Specifications

Scope of Work (If left blank it will be construed that there is no deviation from the specifications given above)

Declaration: a. We confirm that we will abide by all the terms and conditions contained in the RFP.

b. We hereby unconditionally accept that Bank can at its absolute discretion apply whatever criteria it deems appropriate, not just limiting to those criteria set out in the RFP, in short listing of bidders.

c. All the details mentioned by us are true and correct and if Bank observes any misrepresentation of facts on any matter at any stage, Bank has the absolute right to reject the proposal and disqualify us from the selection process.

d. We confirm that we have noted the contents of the RFP and have ensured that there is no deviation in filing our response to the RFP and that the Bank will have the right to disqualify us in case of any such deviations.

Signature with Seal Date Name : Designation :

ANNEXURE–10

Undertaking Letter Format

We understand that Bank shall be placing Order to the Selected Bidder exclusive of taxes only and that all applicable Taxes like Service Tax will be paid at actual at prevailing rate against production of invoice / bills.

We understand that Bank will pay VAT only for Goods Component of Hardware/ Software and Service Taxes for Service Component of Hardware/Software. We also understand that the Goods Component + Services Component should be limited to 100% of the Cost Price.

We are agreeable to the payment schedule as per “Payment Terms” of the RFP.

Place Signature with Seal Date Name : Designation :

ANNEXURE-11

ESCALATION MATRIX Name of the Company: Delivery Related Issues: Sl No Name Designation Full Office Phone Mobile Fax Email Address No. No. address First Level Contact Second level contact (If response not received in 24 Hours) Regional/Zonal Head (If response not recd in 48 Hours) Country Head (If response not recd in One week)

Service Related Issues: Sl No Name Designation Full Office Phone Mobile Fax Email Address No. No. address First Level Contact Second level contact (If response not received in 4 Hours) Regional/Zonal Head (If response not recd in 24 Hours) Country Head (If response not recd in 48 Hours) Any change in designation, substitution will be informed by us immediately.

Place Date Signature (with Seal) : Name : Designation :

ANNEXURE 12

Sri / Smt / Ms

Canara Bank Strategic Planning & Development Wing Head Office 112 J C Road, BANGALORE

Offer for conducting(a) Incognito visits in 20% of non Shikhar branches (b) in 100% of Shikhar branches for studying the customer service, customer satisfaction and to conduct compliance audit in all the Shikhar branches of Canara Bank .

In response to your paper advertisement in ______appeared on ______as well as in your Bank’s website, I / We am/are submitting the details of our Company as under :

1. Name of the Bidder/Bidder

2. Location & Postal address with PIN code

3. Experience in this field ( no. of years _) 4. Name some of your clients where similar works have been carried out earlier( proof to be enclosed)

5. Do you have the capacity to cover all the identified branch locations of the bank by deploying sufficient manpower ?

6. Total Turn Over p.a. for the last three years.

2011-12 2012-13 2013-14 7 Methodology adopted for conducting the study 8 Do You should have the ability to deploy manpower which can communicate and complete the survey/ compliance audit in English, Hindi and the local language 9 Do you have the appropriate manpower to manage the compliance auditors and to conduct the required analysis 10 Any other information to the proposed study?

I / We am/have read and understand Bank’s terms and conditions for conducting the Incognito Visits to branches of Canara Bank to study Customer Service, Customer Satisfaction (a) in 20% of non Shikhar branches, (b) in 100% of Shikhar branches and to conduct an compliance audit at all the Shikhar Branches and confirm our acceptance for the same and accordingly quoted our rate in the financial bid.

I/We am/have read and understand Bank’s Terms and conditions for conducting the Incognito Visits to branches of Canara Bank to study Customer Service, Customer Satisfaction (a) in 20% of non Shikhar branches, (b) in 100% of Shikhar branches and to conduct an compliance audit at all the Shikhar Branches of Canara Bank. The terms and conditions for which I/We am/are not agreeable are furnished in the “list of deviations “ annexed to the Technical level . Accordingly we have quoted our rate in the financial bid.

I/We agree that this document with the branch written acceptance there of shall constitute the binding contact and between me/us and the bank.

Yours faithfully, Place : Date : Bidders Signature/s

ANNEXURE-13

Covering letter format for Financial Bid

[Note: This Covering letter should be on the letter head of Bidder and should be signed by an Authorised Signatory with Name and Seal of the Company]

Reference No :

Date :

The Deputy General Manager, Canara Bank, Strategic Planning and Development Wing Head Office 112, J C Road, Bangalore 560 001

Dear Sir,

SUB: RFP for “conducting (a) Incognito Visits to branches of Canara Bank to study Customer Service, Customer Satisfaction in 20% of non Shikhar branches (b) in 100% of Shikhar branches and to conduct compliance audit at all its Shikhar Branches”

Ref: Your RFP SPD CSS 01/2014-15 dated 25/02/2015

We thank you for providing us an opportunity to participate in the subject RFP. Please find our Financial offer as per subject RFP along with this covering letter.

We also confirm that we are agreeable to the payment schedule mentioned in the subject RFP.

Place Signature with Seal Date Name : Designation :

ANNEXURE-14 - Bill of Material FINANCIAL BID

Notes: 1. These details should be on the letter head of Bidder and each & every page should be signed by an Authorised Signatory with Name and Seal of the Company 2. The rate quoted shall be exclusive of Taxes. Applicable taxes shall be paid by the bank at actuals at prevailing rate.

3. No counter condition/assumption in response to Financial bid will be accepted. Bank has a right to reject such bid.

BID PRICE (Amount in Rs.)

1.Charges for customer survey in 20% of Non Shikhar branches Rs …………per branch

2.Charges for customer survey and compliance audit

in 100% of Shikhar branches Rs ………. Per branch

Place: Signature with Seal Date Name : Designation :

ANNEXURE-15 FINANCIAL DETAILS OF THE OFFER (To be submitted in a separate sealed envelope marked as Financial Bid)

From: Tel (O) : Sri/Smt/M/S ……………………………………………. (R) : …………………………………………………………………. ……………………………………………………………………. Mobile :

To The General Manager Canara Bank Strategic Planning & Development Wing Head Office 112, J.C. Road Bangalore – 560002

Dear Sir,

SUB: Offer for conducting (a) Incognito visit for studying Customer Service, customer satisfaction in 20% of non Shikhar branches , (b) in 100% of Shikhar branches and to conduct a Compliance audit at all the Shikhar Branches of Canara Bank.- Financial Bid

In response to your advertisement, I/We have submitted the details in a separate envelope marked “Financial Bid” agreeing to the following:

1.To Offer my/our services to conduct incognito visit to branches for studying Customer Service and customer satisfaction at branches of Canara Bank is as below :

- Offer for conducting incognito visits (a) in 20% of non Shikhar branches : Rs ------per branch (b) in 100% of Shikhar branches for studying the customer service, customer satisfaction and to conduct an compliance audit at all the Shikhar branches of Canara Bank : Rs ------per branch. The rate is inclusive of conveyance, Boarding & Lodging and other pocket expenses for conducting the Survey. 2. The above rate is quoted for the terms and conditions agreed by us in the Technical Bid. 3. The Offer is valid for 3(three) months from the date of opening the “ Technical Bid”. 4. Applicable TDS shall be deducted as per the norms and Final payment will be made after deducting TAX. Service Tax will be borne by the BANK.

Place : Signature of the Bidders Date :

APPENDIX –A

Instructions to be noted while preparing/submitting - Conformity to Eligibility Criteria

The Proposal should be made in an organized, structured, and neat manner. Brochures / leaflets etc. should not be submitted in loose form. All the pages of the submitted bids should be filed and paginated (serially numbered) with seal and signature of the authorized signatory.

1) Index of all the document submitted with page numbers. 2) Cost of Tender document by way of DD payable at Bangalore. 3) Earnest Money Deposit (EMD)/Bank Guarantee in lieu of EMD . 4) Power of Attorney / Authorisation letter signed by the Competent Authority with the seal of the bidder’s company in the name of the person signing the bid documents. 5) Documentary Proof in support of the Eligibility criteria declaration as per ANNEXURE-2 6) Bidder's Covering letter as per ANNEXURE-3. 7) Profile of the Company as per ANNEXURE-5. 8) Reference site details as per ANNEXURE-6. 9) Non-Disclosure agreement as per ANNEXURE-7 10) Write up on the Work Experience 11) Track record of Past Three years in conducting similar surveys and addresses of major clients and email ids, telephone numbers (landline and mobile no), fax numbers of their contact executives etc.,

APPENDIX-B

Instructions to be noted while preparing/submitting -Technical Proposal

The Technical Proposal should be made in an organized, structured, and neat manner. Brochures / leaflets etc. should not be submitted in loose form. All the pages of the submitted bids should be filed and paginated (serially numbered) with seal and signature of the authorized signatory. Technical Offer for this RFP shall be made as under:

1) Index of all the document submitted with page numbers. 2) Technical Bid Covering letter as per ANNEXURE-8 3) Compliance Table. This table must cover bidder’s response to all the Technical Specification, terms and conditions and Scope of Work specified in the offer document (Terms and Conditions) as per ANNEXURE-9 4) Undertaking letter by the bidder as per ANNEXURE-10 5) Escalation Matrix as per ANNEXURE-12 6) price bid as per ANNEUXRE-13 7) Ownership letter by the bidder. (Undertaking letter by the bidder taking the ownership of the project execution in case third party also involved in project execution either fully or partially. The bidder shall also submit the ownership certificate issued by the third party clearly mentioning the extent of ownership.) 8) A detailed list of the other details required and any other precautions to be undertaken should be given in detail along with the Technical Proposal.

APPENDIX-C

Instruction to be noted while preparing/submitting -Financial Bid

The Financial Bid should be made in an organized, structured, and neat manner. Brochures / leaflets etc., should not be submitted in loose form. All the pages of the submitted bids should be filed and paginated (serially numbered) with seal and signature of the authorized signatory.

The suggested format for submission of Financial Offer for this RFP is as follows:

1. Bidder's Covering letter as per ANNEXURE-13

2. Financial Version of Bill of Materials as per ANNEXURE-14

APPENDIX-D Proforma of Bank Guarantee for Contract Performance (To be submitted on Non-Judicial stamp paper of appropriate value Purchased in the name of the issuing Bank) To : The General Manager, Canara Bank, Strategic Planning and Development Wing Head Office 112, J C Road, Bangalore 560 001

WHEREAS (Name and address of M/s XXXX Ltd(hereinafter referred to as “the Service Provider”) has undertaken to provide the services for conducting Incognito Visits to branches of Canara Bank to study Customer Service, Customer Satisfaction in (a) 20% of non Shikhar branches (b) in 100% of Shikhar branches and to conduct compliance audit at all its Shikhar Branches” and also includes documentation related to establishment of conducting Incognito Visits to branches of Canara Bank to study Customer Service, Customer Satisfaction in (a) 20% of non Shikhar branches (b) in 100% of Shikhar branches and to conduct compliance audit at all its Shikhar Branches” as per their Contract dated ______with you (hereinafter referred to as “the CONTRACT” )

AND WHEREAS in terms of the Conditions as stipulated in the Contract, the CONTRACTOR ( the service provider)is required to furnish, a Bank Guarantee by way of Performance Guarantee, issued by a Scheduled Bank in India, in your favour, as per Clause ______of the CONTRACT, to secure due and satisfactory compliance of the obligations by the CONTRACTOR on their part, in accordance with the CONTRACT, (which guarantee is hereinafter called as “the PERFORMANCE GUARANTEE)”

AND WHEREAS the CONTRACTOR has approached us, (Name of the issuing Bank) for providing the PERFORMANCE GUARANTEE,

AND WHEREAS in consideration of the fact that the CONTRACTOR is our valued constituent and the fact that he has entered into the CONTRACT with you, WE (Name of the Bank) having our Registered Office at, ______and local office at ______,India have agreed to issue the PERFORMANCE GUARANTEE,

THEREFORE WE (Name of the issuing Bank) through our local office at ______India furnish you the PERFORMANCE GUARANTEE in manner hereinafter contained and agree with you as follows: We (Name of the issuing Bank), undertake to indemnify you and keep you indemnified from time to time to the extent of Rs______(Rupees______) an amount equivalent to 10% of the Contract Price against any loss or damage caused to or suffered

51 by or that may be caused to or suffered by you on account of any breach or breaches on the part of the CONTRACTOR of any of the terms and conditions contained in the Contract and in the event of the CONTRACTOR default or defaults in carrying out any of the work or discharging any obligation in relation thereto under the CONTRACT or otherwise in the observance and performance of any of the terms and conditions relating thereto in accordance with the true intent and meaning thereof, we shall forthwith on demand pay to you such sum or sums not exceeding the sum of Rs______(Rupees______) may be claimed by you on account of breach on the part of the CONTRACTOR of their obligations in terms of the CONTRACT.

Notwithstanding anything to the contrary we agree that your decision as to whether the CONTRACTOR has made any such default or defaults and the amount or amounts to which you are entitled by reasons thereof will be binding on us and we shall not be entitled to ask you to establish your claim or claims under Performance Guarantee but will pay the same forthwith on your demand without any protest or demur. This Performance Guarantee shall continue and hold good until it is released by you on the application by the CONTRACTOR after expiry of the relative guarantee period of the Contract and after the CONTRACTOR had discharged all his obligations under the Contract and produced a certificate of due completion of the work under the Contract and submitted a “No Demand Certificate” provided always that the guarantee shall in no event remain in force after the day of______without prejudice to your claim or claims arisen and demanded from or otherwise notified to us in writing before the expiry of three months from the said date which will be enforceable against us notwithstanding that the same is or are enforced after the said date. Should it be necessary to extend Performance Guarantee on account of any reason whatsoever, we undertake to extend the period of Performance Guarantee on your request under intimation to the CONTRACTOR till such time as may be required by you. Your decision in this respect shall be final and binding on us.

You will have the fullest liberty without affecting Performance Guarantee from time to time to vary any of the terms and conditions of the Contract or extend the time of performance of the Contract or to postpone any time or from time to time any of your rights or powers against the CONTRACTOR and either to enforce or forbear to enforce any of the terms and conditions of the Contract and we shall not be released from our liability under Performance Guarantee by the exercise of your liberty with reference to matters aforesaid or by reason of any time being given to the CONTRACTOR or any other forbearance, act, or omission on your part of or any indulgence by you to the CONTRACTOR or by any variation or modification of the Contract or any other act, matter or things whatsoever which under law relating to sureties, would but for the provisions hereof have the effect of so releasing us from our liability hereunder provided always that nothing herein contained will enlarge our liability hereunder beyond the limit of Rs______(Rupees______) as aforesaid or extend the period of the guarantee beyond the said day of ______unless expressly agreed to by us in writing.

The Performance Guarantee shall not in any way be affected by your taking or giving up any securities from the CONTRACTOR or any other person, Company on its behalf or by the winding up, dissolution, insolvency or death as the case may be of the CONTRACTOR. 52

In order to give full effect to the guarantee herein contained, you shall be entitled to act as if we were your principal debtors in respect of all your claims against the CONTRACTOR hereby guaranteed by us as aforesaid and we hereby expressly waive all our rights of surety ship and other rights, if any, which are in any way inconsistent with any of the provisions of Performance Guarantee.

Subject to the maximum limit of our liability as aforesaid, Performance Guarantee will cover all your claim or claims against the CONTRACTOR from time to time arising out of or in relation to the Contract and in respect of which your claim in writing is lodged on us before expiry of three months from the date of expiry of Performance Guarantee. Any notice by way of demand or otherwise hereunder may be sent by special courier, telex, fax or registered post to our local address as aforesaid and if sent by post it shall be deemed to have been given when the same has been posted.

The Performance Guarantee and the powers and provisions herein contained are in addition to and not by way of limitation of or substitution for any other guarantee or guarantees heretofore given to you by us (whether jointly with others or alone) and now existing un-cancelled and that Performance Guarantee is not intended to and shall not revoke or limit such guarantee or guarantees.

The Performance Guarantee shall not be affected by any change in the constitution of the CONTRACTOR or us nor shall it be affected by any change in your constitution or by any amalgamation or absorption thereof or therewith but will endure to the benefit of and be available to and be enforceable by the absorbing or amalgamated company or concern. The Performance Guarantee shall come into force from the date of its execution and shall not be revoked by us any time during its currency without your previous consent in writing.

We further agree and undertake to pay you the amount demanded by you in writing irrespective of any dispute or controversy between you and the CONTRACTOR. Notwithstanding anything contained herein i. Our liability under this guarantee shall not exceed Rs.______(Rupees______only) ii. This guarantee shall be valid upto ______and ; iii. We are liable to pay the guaranteed amount or any part thereof under this guarantee only and only if you serve upon us a written claim or demand at Bangalore on or before ______(mention period of the guarantee as found under clause ii. above plus claim period). We have the power to issue Performance Guarantee in your favour by statute and the undersigned has full power to execute Performance Guarantee under the Power of Attorney to him by the Bank. Dated this ______day of ______2014. For and on behalf of ______BRANCH MANAGER SEAL ADDRESS PLACE

APPENDIX-E Bank Guarantee Format for Earnest Money Deposit To …………………………….……………… …………………………………………... …………………………………………... WHEREAS ______(Name of Tenderer) (hereinafter called "the Tenderer" has submitted its tender dated ______(Date) for the execution of (Name of Contract)______(hereinafter called "the Tender") in favour of ______hereinafter called the "Beneficiary"; KNOW ALL MEN by these presents that we, ______(name of the issuing Bank), a body corporate constituted under the ______having its Head Office at ______amongst others a branch/office at ______(hereinafter called "the Bank" are bound unto the Beneficiary for the sum of Rs______(Rupees______only) for which payment well and truly to be made to the said Beneficiary, the Bank binds itself, its successors and assigns by these presents; THE CONDITIONS of this obligation are: (a) If the Tenderer withdraws its Tender during the period of Tender validity specified in the Tender; or

(b) If the Tenderer having been notified of the acceptance of his Tender by the Beneficiary during the period of Tender validity;

(i) fails or refuses to execute the Agreement, if required; or

(ii) fails or refuses to furnish the performance security, in accordance with clause ______of conditions of Contract.

We undertake to pay to the Beneficiary up to the above amount upon receipt of his first written demand without the Beneficiary having to substantiate his demand, provided that in his demand the Beneficiary will note that the amount claimed by him is due to him owing to the occurrence of one or both of the two conditions, specifying the occurred condition or conditions. Notwithstanding anything contained herein i) Our liability under this Bank Guarantee shall not exceed Rs.______(Rupees ______only) ii) This Bank Guarantee is valid up to ______and iii) We are liable to pay the guaranteed amount or any part thereof under this Bank Guarantee only and only if you serve upon us a written claim or demand on or before ______(mention period of guarantee as found under clause (ii) above plus claim period) Dated ______day of ______2015.

SIGNATURE & SEAL OF THE BANK

APPENDIX-F

SERVICE LEVEL AGREEMENT

SERVICE LEVEL AGREEMENT FOR ______

The Service level agreement no _____ made this ...... at Bangalore, India (hereinafter referred to as “the Contract”).

BETWEEN Canara Bank, a body corporate, established under the Banking Companies (Acquisition and Transfer of undertakings) Act 1970, having its Head Office at 112, J C Road, Bangalore 560 002 in India (hereinafter referred to as “ The Bank / Customer”) which term or expression unless excluded by or repugnant to the context or the meaning thereof, shall be deemed to include its successors and permitted assigns, OF THE ONE PART, AND

M/s ______., a company registered under the Companies Act, 1956 and having its Registered Office at ______(hereinafter referred to as the “Service Provider”) which term or expression unless excluded by or repugnant to the context or meaning thereof, shall be deemed to include its successors and permitted assigns, OF THE OTHER PART

The Bank and the Service provider are sometimes individually referred to as a “Party” and collectively as “Parties” throughout this Agreement, and the words Party and Parties shall be construed accordingly.

RECITALS WHEREAS the customer wishes to engage the vendor (consequent upon its responding to RFP bearing No. RFP …./2014-15 …./……… issued on ………………..2015.,, participation in the RFP and emerging as L1) to render the Services required for conducting Incognito Visits to branches of Canara Bank to study Customer Service, Customer Satisfaction in (a) 20% of non Shikhar branches (b) in 100% of Shikhar branches and to conduct compliance audit at all its Shikhar Branches vide purchase Order No SP&D CSS …………:……….…dated …………………. issued to the vendor which is made part & parcel of this agreement. And WHEREAS the vendor has agreed to render such services, on the terms and conditions set out hereinafter during the period of contract

NOW therefore, the Agreement witnesseth as under: In consideration of the mutual covenants, undertakings and conditions set forth below, and for other valid consideration the acceptability and sufficiency of which are hereby acknowledged, the parties hereby agree as follows:

1. DEFINITIONS

Capitalised Terms- The following capitalized terms, unless the context otherwise requires, shall have the meaning set forth below for all purposes of this Agreement.

Agreement Means this agreement including all its Annexure, Schedules, Appendix and amendments therein agreed by the parties in writing. The Bank or the Canara Bank having its Registered Office at 112, JC Road, Bangalore Customer and its SP&D Wing at Canara Bank, Fourth Floor, No. 112, JC Road, Bangalore -560 002. The vendor/ M/s ……………………………….., a Company deemed incorporated under service provider the provisions of the Companies Act, 1956, having its registered office at ……… The RFP RFP means the tender document bearing No.RFP xx/2013-14 dated the……………(to be read with its subsequent orrigendum/amendments issued by the Bank, if any). Purchase Order Letter No. SPD / CSS ……….dated ……………..issued to the vendor by the (PO) Bank. Services conducting Incognito Visits to branches of Canara Bank to study Customer Service, Customer Satisfaction in (a) 20% of non Shikhar branches (b) in 100% of Shikhar branches and to conduct compliance audit at all its Shikhar Branches” for a period of 3 months and to submit all reports within 1 month after the study , overall within the period of 4 months, strictly in accordance with the terms of RFP and PO. Scope of Work Means the details of the services to be rendered by the vendor strictly as per terms stipulated in the RFP/PO and in this Agreement and any other incidental services and other obligations of the Service provider covered under this agreement. Penalty/Liquidity Penalty for non performance/deficiency/liquidity damages and other penal damages and provisions including termination of contract, etc. for lack in other penal services/service outages/non maintenance of required uptime, etc. as provisions stipulated in RFP and Purchase Order is recoverable

2. INTERPRETATIONS:

a. Reference to a person includes any individual, Company, body corporate, Association (whether incorporated or not) and authority or agency (whether government, semi government or local).

b. The singular includes the plural and vice verse.

c. Reference to any gender includes each other gender.

d. The provisions of the contents table, headings, clause numbers, italics, bold print and underlining is for ease of reference only and shall not affect the interpretation of this Agreement.

e. The RFP, its annexures, corrigendum’s/addendums/amendments, if any together with Purchase Order shall form part of this Agreement. Additionally, the Schedules, Annexures and Appendices to this Agreement shall also form part of this Agreement.

f. A reference to any documents or agreements (and, where applicable, any of their respective provisions) means those documents or agreements as amended, supplemented or replaced from time to time provided they are amended, supplemented or replaced in the manner envisaged in the relevant documents or agreements.

g. A reference to any statute, regulation, rule or other legislative provision includes any amendment to the statutory modification or re-enactment or, legislative provisions substituted for, and any statutory instrument issued under that statute, regulation, rule or other legislative provision.

h. Any agreement, notice, consent, approval, disclosure or communication under or pursuant to this Agreement is to be in writing.

3. COMMENCEMENT & TERM

a. This Agreement shall commence from its date of execution mentioned above/ deemed to have commenced from ______(Effective Date).

b. This Agreement shall be in force for a period of THREE months , unless terminated y the Bank by notice in writing in accordance with the termination clauses of this Agreement.

c. The Bank shall have the right at its discretion to renew this Agreement in writing, for a further term of three months on the same terms and conditions.

d. Unless terminated earlier in accordance with this Agreement, the Agreement shall come to an end on completion of the term specified in the Agreement or on expiration of the renewed term.

4. Scope Of Work

The work regarding the above study shall be undertaken as specified in the Terms and conditions and instructions to the bidders as mentioned in RFP.

5. REPRESENTATIONS AND WARRANTIES

a. Each of the parties represents and warrants in relation to itself to the other that:

i. It has all requisite corporate power and authority to execute, deliver and perform its obligations under this Agreement and has been fully authorized through applicable corporate process to do so. ii. The person(s) signing this agreement on behalf of the parties have the necessary authority and approval for execution of this document and to bind his/their respective organization for due performance as set out in this Agreement. It has all necessary statutory and regulatory permissions, approvals and permits for the running and operation of its business. iii. It will provide such cooperation as the other party reasonably requests in order to give full effect to the provisions of this Agreement. iv. The execution and performance of this Agreement by either of the parties does not and shall not violate any provision of any of the existing Agreement with any of the party and any other third party.

b. Additional Representation and Warranties by the Bank:

The Customer shall be responsible for the following:

i. Where the vendor provides services at Customer's site, the Customer shall arrange to make available to the vendor‟s personnel reasonable office, computer and communication facilities at no cost to the vendor.

ii. The vendor shall not be liable for any breach in performance of its obligations if such breach is caused due to delay or failure on the part of the Customer in fulfilling its obligations under this Section

c. Additional Representation and Warranties by Service provider.

i. The vendor further declares, holds out and confirms that neither the execution and delivery of this Agreement, the consummation of the transactions contemplated hereby, or the fulfillment of or compliance with the terms and conditions of this Agreement, conflict with or result in a breach of or a default under any of the terms, conditions or provisions of any legal restriction (including, without limitation, any judgement, order, injunction, decree or ruling of any court or governmental authority, or any federal, state, local or other law, statute, rule or regulation) or any covenant or agreement or instrument to which it is a party, or by which the vendor or any of the property of the vendor is bound, nor does such execution, delivery, consummation or compliance violate or result in the violation of its constitutional documents and the rights including any intellectual property of any third parties.

ii. The vendor represents and warrants that it shall perform Services as contemplated herein in a competent and professional manner and in a manner consistent with good Financial practices and in compliance of all applicable laws.

iii. The vendor affirms and declares that the products supplied by the vendor to the customer are legal, genuine and original and the same shall not violate the intellectual property rights of any third parties.

iv. The vendor shall perform the Services and carry out its obligations under the Agreement with due diligence, efficiency and economy, in accordance with generally accepted techniques and practices used in the industry and with professional standards recognized by international professional bodies and shall observe sound management practices. It shall employ appropriate advanced technology and safe and effective equipment, machinery, material and methods.

v. The vendor has the requisite technical and other competence, sufficient, suitable, qualified and experienced manpower/personnel and expertise in providing the Services to the Bank.

vi. The vendor shall duly intimate to the Bank immediately, the changes, if any in the constitution of the vendor.

vii. The service provider shall ensure that all persons, employees, workers and other individuals engaged by or sub-contracted by the service provider in rendering the services under this Agreement have undergone proper background check, police verification and other necessary due diligence checks to examine their antecedence and ensure their suitability for such engagement. No person shall be engaged by the service provider unless such person is found to be suitable in such verification and the service provider shall retain the records of such verification and shall produce the same to the Bank as when requested. viii. In the course of rendering the aforesaid services, the vendor shall be responsible for the following:

a) The vendor will assign personnel of appropriate qualifications, skills and experience to perform the services in order to fulfil its obligations. b) The vendor will exercise requisite control and supervision over its personnel in the course of rendering entire services. (i.e. from start till expiry of services). c) The vendor shall replace its personnel in case of complaints made by customer with suitable/competent personnel. d) The delivery of the product will be deemed complete when the product is received at the designated locations to the complete satisfaction of the Bank.

e) The installation will be deemed to be complete, when the product has been installed and operationalised and all the features as per the technical specifications are demonstrated and implemented as required, on the systems, to the complete satisfaction of the Bank. f) The vendor shall resolve problems, if any relating to product during installation and operationalisation. g) The vendor hereby warrants that product to be supplied by it In accordance with the requirement of RFP and PO, shall be brand new, free from any defects or faults in material, workmanship or manufacture and shall be of the highest grade and quality and consistent with the established industry standards for materials specification, drawings or samples if any, and shall operate properly for period of maintenance and support from the date of acceptance. The vendor shall be fully responsible for its efficient operation. h) During the support period, the vendor shall maintain the product to comply with parameters defined by OEM under their support policies and the vendor shall be responsible for all costs relating to labour, maintenance (preventive and corrective) and transport charges from and to the site(s) in connection with the maintenance of the product or any component/ part there under, which, under normal and proper use and maintenance thereof, proves defective in design, operations or fails to conform to the product specifications, as specified. i) Comprehensive Maintenance support shall include, among other things, maintenance as per requirement of the RFP/PO. j) In case of failure of product, the vendor shall ensure that it is made operational to the full satisfaction of the Bank. k) During the warranty period, the vendor will have to undertake comprehensive maintenance of the entire product at no extra cost. l) In the event of application failures at any stage, the vendor should ensure that a systematic arrangement is in place for ensuring the following: 1) Diagnostics for identification of Application failures 2) Protection of data 3) Recovery/ restart facility m) A root cause analysis report for failure/malfunction of product should be submitted by the vendor to the Bank. d. Additional Representation and Warranties by Customer:

Customer acknowledges that the vendor shall not be liable for any breach of performance in respect of services rendered for problems arising due to:

a) use of the product not in accordance with the instructions or the applicable specifications in respect thereof; or in an environment, in a manner, for a purpose or in combination with products, applications or devices for which the product was not designed; or

b) failure, error, defect or break-down in the functioning or operation of product, caused due to the fluctuation of electric power, temperature or other environmental conditions causing electromagnetic or any other form of interference, for which vendor is not responsible to provide any service or product not specified in scope of work which causes the product or any part thereof to mal-function or renders it non-functional; or c) alteration, modification, de-compiling, disassembling, re-assembling, de- construction, re-construction, installation, repair or replacement activity in respect of the product by anyone other than the vendor or its authorized representatives; or d) shifting or movement or re-installation of the product or any part thereof from its original installation site by the Bank without notice to the vendor; or e) Infection by viruses or such other contaminating or destructive components for which the vendor is not responsible.

6. CONFIDENTIALITY a. For the purpose of this agreement, confidential Information shall mean :-

i. information of all kinds, whether oral, written or otherwise recorded including, without limitation, any analyses, compilations, forecasts, data, studies or other documents, regarding the past, current or future affairs, business, plans or operations of a party to which the other party will have access,

ii. the existence of the contemplated terms and the fact that discussions or negotiations are taking place or have taken place between the parties concerning the contemplated terms,

iii. any and all information regarding the contemplated terms and any agreements that may be entered into in relation thereto and

iv. any customer details or other data received by a party from the other party or its customer(s) or otherwise shared between the parties in connection with the services.

v. Any and all proprietary information, bank data ,Customer lists , Customer information, any business information regarding business planning and operations of Bank or any other information or data whether such data is permanent or otherwise disclosed by the Bank.

i. In consideration of each party providing the other party or its‟ representatives with the confidential Information, the parties agree as follows:

ii. Each party shall keep confidential and shall not, directly or indirectly, disclose, except as provided in sub-clauses below, in any manner whatsoever, in whole or in part, the confidential information without the other party’s prior written consent.

iii. Each party shall hold the confidential information in confidence and shall exercise all reasonable diligence in ensuring that the confidential information is not disclosed to third parties and will refrain from using the confidential information for any purpose whatsoever other than for the purposes of this Agreement or for the purpose for which such information is supplied. iv. Notwithstanding the above, each party may reveal the confidential information to those of its representatives, those of its‟ holding company and those of its subsidiaries who are involved in the negotiation or evaluation of the project, and shall procure and ensure that each of them complies with the obligation to keep the confidential information secret, private and confidential and strictly observes the terms of this Agreement.

v. The confidentiality obligation shall not apply to such portions of the confidential information (other than the Customer details/ data of the Bank) which one of the parties can demonstrate (i) are or become generally available to the public other than as a result of any breach of this Agreement, (ii) were in its possession on a non confidential basis prior to the date hereof or (iii) have been rightfully received from a third party after the date hereof without restriction on disclosure and without breach of this Agreement, said third party being under no obligation of confidentiality to the other party with respect to such confidential information. vi. In the event that a Party becomes legally compelled pursuant to any statutory or regulatory provision, court or arbitral decision, governmental order, or stock exchange requirements to disclose any of the Confidential Information, the compelled party, as far as possible will provide the other party with prompt written notice. In any case, the compelled party will furnish only that portion of the confidential information which is legally required and will exercise all reasonable efforts to obtain reliable assurance that confidential treatment will be accorded to the confidential information. vii. In the event of termination or expiry of this Agreement, each party shall either (i) promptly destroy all copies of the written (including information in electronic form), confidential information in its possession or that of its representatives; or (ii) promptly deliver to the other party at its own expense all copies of the written confidential information in its possession or that of its representatives, provided, however, that (i) no notes, memoranda, analyses, studies or other documents prepared by it or its advisers in connection with the services shall be returned or destroyed, but they shall be disposed in accordance with any specific directions in this Agreement or held and kept confidential, and that (ii) each party shall be permitted to retain one copy of the confidential information for the purposes of dispute resolution, compliance with regulatory agency or authority and internal compliance procedures, provided such copies being held and kept confidential.

viii. By furnishing the confidential information, no party makes an express or implied representation or warranty as to the accuracy or completeness of the confidential information that it has disclosed and each party expressly disclaims any liability that may be based on the confidential information, errors therein or omissions there from, save in the case of fraud or willful default.

ix. The service provider shall not, without the Bank’s prior written consent, disclose the Agreement, or any provision thereof, or any specification, plan, drawing, pattern, sample or information furnished by or on behalf of the Bank in connection therewith, to any person other than a person employed by the service provider in performance of the contract. Disclosure to any such employed person shall be made in confidence and shall extend only so far, as may be necessary to purposes of such performance.

x. The service provider shall not, without the Bank’s prior written consent, make use of any document or information received from the Bank except for purposes of performing the services and obligations under this Agreement.

xi. Any document received from the Bank shall remain the property of the Bank and shall be returned (in all copies) to the Bank on completion of the service provider’s performance under the Agreement.

xii. The obligations set out in this Article shall continue even after the termination/ expiry of this Agreement. Confidentiality obligations of the service provider in respect of any customer data/ details of the Bank shall be absolute, unconditional and without any time limit, irrespective of the expiry/ termination of the Agreement.

xiii. Service provider agrees to indemnify and hereby keeps the Bank indemnified against all actions, claims, loss, damages, costs, charges, expenses (including Attorney / Advocate fees and legal expenses) which the Bank may suffer or incur on account of breach of confidentiality obligations as per this Agreement by Service provider or its employees, agents, representatives, sub-contractors. Service provider further agrees to make good the loss suffered by the Bank upon first demand by the Bank which shall be final, conclusive and binding on service provider.

7. RELATIONSHIP BETWEEN THE PARTIES.

i. It is specifically agreed that the service provider shall act as independent service provider and shall not be deemed to be the Agent of the Bank except in respect of the transactions/services which give rise to Principal - Agent relationship by express agreement between the parties. ii. Neither the service provider nor its employees, agents, representatives, sub- contractors shall hold out or represent as agents of the Bank.

iii. None of the employees, representatives or agents of service provider shall be entitled to claim permanent absorption or any other claim or benefit against the Bank. iv. This Agreement shall not be construed as joint venture. Each party shall be responsible for all its obligations towards its respective employees. No employee of any of the two parties shall claim to be employee of other party. v. All the obligations towards the employees of a party including that on account of personal accidents occurred while working in the premises of the other party shall be with the respective employer and not on the party in whose premises the accident occurred.

8. SUB-CONTRACTING i. No sub-contracting of any part of the Services by the Service provider shall be allowed other than those specifically mentioned in this Agreement or agreed by the Bank in writing.

ii. The service provider agrees to obtain prior approval/consent of the Bank of the use of subcontractors by the service provider for any part of the Services.

iii. Before engaging sub-contractor, the service provider shall carry out due diligence process on sub-contracting/ sub-contractor to the satisfaction of the Bank and Bank should have access to such records.

iv. In the event of sub-contracting the service provider shall ensure that suitable documents including confidentiality agreement are obtained from the sub- contractor and the service provider shall ensure that the secrecy and faith of Bank’s data / processes is maintained.

v. Notwithstanding approval of the Bank for sub contracting, the service provider shall remain liable to the Bank for all acts/omissions of sub-contractors.

vi. In respect of that part of the services where chain outsourcing and sub- contractors are permitted by the Bank, the sub-contractor should have same level of obligations as that of the service provider and the service provider agrees to obtain suitable documents in this regard from the sub-contractor.

9. PERFORMANCE GUARANTEE & PENALTY i. The service provider has to furnish a performance guarantee as stipulated in the RFP.

ii. Performance of the obligations under the Agreement shall be made by the service provider in accordance with the time schedule specified in this Agreement.

iii. Any unexcused delay by the service provider in the performance of its contract obligations shall render the service provider liable to termination of the contract for default.

iv. If at any time during performance of the contract, the service provider should encounter unexpected conditions impeding timely completion of the services under the Agreement and performance of the services, the service provider shall promptly notify the Bank in writing of the fact of the delay, its likely duration and its cause(s). As soon as practicable, after receipt of the service provider’s notice, the Bank shall evaluate the situation and may at its discretion extend the service provider’s time for performance, in which case the extension shall be ratified by the parties by amendment of the Agreement.

v. The service provider shall be liable to face all penal provisions as stipulated in the RFP in respect of any delay/other lapses/defaults.

10. FORCE MAJEURE

i. Notwithstanding anything else contained in the Agreement, neither party shall be liable for any delay in performing its obligations herein if and to the extent that such delay is the result of an event of Force Majeure. ii. For the purposes of this clause, 'Force Majeure' means and includes wars, insurrections, revolution, civil disturbance, riots, terrorist acts, public strikes, hartal, bundh, fires, floods, epidemic, quarantine restrictions, freight embargoes, declared general strikes in relevant industries, major Act of Government, impeding reasonable performance of the service provider but does not include any foreseeable events, Financial considerations or those involving fault or negligence on the part of the party claiming Force Majeure. iii. If a Force Majeure situation arises, the service provider shall promptly notify the Bank in writing of such conditions, the cause thereof and the likely duration of the delay. Unless otherwise directed by the Bank in writing, the service provider shall continue to perform its obligations under the Agreement as far as reasonably practical, and shall seek all reasonable alternative means for performance not prevented by the Force Majeure event. iv. If the event of Force Majeure continues for a period more than 30 days, the Bank shall be entitled to terminate this Agreement at any time thereafter. Neither party shall have any penal liability to the other in respect of the termination of this Contract as a result of an Event of Force Majeure. However service provider shall be entitled to receive payments for all services actually rendered up to the date of the termination of this Agreement.

11. COMPLIANCE WITH LAWS.

i. Service provider hereby agrees and declares that it shall hold the sole responsibility to comply with the provisions of all the applicable laws, concerning or in relation to rendering of services by service provider as envisaged under this agreement. ii. Service provider shall procure and maintain all necessary licenses permissions, approvals from the relevant authorities under the applicable laws throughout the currency of this Agreement.

iii. Service provider shall be solely liable & responsible for compliance of applicable Labour Laws in respect of its employees, agents, representatives and sub- Contractors and in particular Laws relating to terminal benefits such as Pension, Gratuity, Provident Fund, Bonus or other benefits to which they may be entitled and the Laws relating to Contract Labour, Minimum Wages, etc., and the Bank shall have no liability in these regards. Further, the service provider would indemnify/make good for the losses to the Bank for non-compliance or any claims against the Bank arising out of any non-compliance as above. iv. Service provider confirms that it has full authority to enter into this Agreement and render the Services as envisaged under this Agreement and all Corporate or other necessary approvals have been obtained for entering into this Agreement with the Bank. Further, the persons executing this Agreement on behalf of the service provider have full authority and power to execute this Agreement and bind service provider.

12. RIGHT TO COMPLIANCE AUDIT

i. It is agreed by and between the parties that the Bank shall have the right to compliance audit the product and services anytime during the term of this Agreement. All costs for such compliance audit shall be borne by the Bank. ii. The bank shall have the right to conduct compliance audits on the service provider whether by its internal or external compliance auditors, or by agents appointed to act on its behalf and to obtain copies of any compliance audit or review reports and findings made on the service provider in conjunction with the services performed for the Bank. iii. It is agreed that the Bank shall have the access to all books, records and information relevant to the Services available with the Service provider. iv. The Parties agree that the Bank shall have the right, but without any obligation to monitor and assess the services to enable the Bank to take necessary corrective measures, provided any such monitoring shall not amount to supervision of any of the jobs of the service provider or the employees of the service provider. v. The Bank should have right to conduct surprise check of the service provider’s activities in respect of the services. vi. The service provider agrees that the Bank shall have the right to disclose the details of this Agreement and the details of services covered herein to the Reserve Bank of India and Indian Banks Association. vii. The service provider agrees to allow the Reserve Bank of India or persons authorized by it to access the documents, records of transactions, and other necessary information stored or processed by the service provider in respect of this Agreement or the Services. viii. The service provider agrees to preserve the documents and data in respect of the services for such period in accordance with the legal/regulatory obligation of the Bank in this regard. ix. The service provider agrees that the complaints/feedback, if any received from the customers of the Bank in respect of the services by service providers shall be recorded and Bank/Reserve Bank of India shall have access to such records and redressal of customer complaints by the service provider.

13. FEES, TAXES & DUTIES

a. Service provider shall be paid invoices as per the L1 rates strictly in accordance with terms of RFP/PO subject to deduction of income tax thereon wherever required under the provisions of the Income Tax Act by the Bank. b. All expenses, stamp duty and other charges/ expenses in connection with execution of this Agreement shall be borne by service provider

14. GENERAL INDEMNITY

i. Service provider agrees and hereby keeps the Bank indemnified against all claims, actions, loss, damages, reputation loss, costs, expenses, charges, including legal expenses (Attorney, Advocates fees included) which the Bank may suffer or incur on account of any deficiency in services rendered by service provider or any acts of commission/omission on the part of employees, agents, representatives or sub-contractors (if prior permission of the Bank is taken) of service provider. Service provider agrees to make good the loss suffered by the Bank on first demand made by the Bank in this regard which shall be final conclusive and binding on service provider. ii. Service provider further undertakes to promptly notify the bank in writing any breach of obligation of the agreement by its employees or representatives including confidentiality obligation and in such an event, the Bank will in addition to and without prejudice to any other available remedies be entitled to immediate equitable relief in a Court of competent jurisdiction to protect its interest including injunctive relief. iii. The service provider shall be directly and vicariously liable to indemnify the Bank in case of any misuse of data/information of the Bank by the service provider, deliberate or otherwise. iv. The service provider shall indemnify and keep fully and effectively indemnified the Bank against all costs, claims, damages, demands, expenses and liabilities of whatsoever nature arising out of or in connection with all claims of infringement of trade mark, patent, copyright, industrial design or any other intellectual property rights of any third party arising from the services or use of software or any other product under this Agreement, subject to the following condition(s): a. The Bank shall promptly notify the service provider in writing of any allegations of infringement of which it has notice; b. The Bank shall not make any admission of claims causing prejudice to the defense of the service provider against such claims without the service provider’s prior written consent;

15. TERMINATION:-

i. The Bank may, without prejudice to any other remedy for breach of contract, written notice of not less than 30 days sent to the service provider, terminate the Agreement in whole or in part:

a. if the service provider fails to deliver any or all the obligations within the time period specified in the Agreement, or any extension thereof granted by the Bank;

b. if the service provider fails to perform any other obligation(s) under the Agreement; c. for any reasons which the Bank, at its sole discretion consider a fit and proper ground for termination of the Agreement; d. on the happening of any termination event mentioned herein above in this Agreement; e. for convenience; or f. in the interest of the Bank. ii. The Bank shall have a right to terminate the Agreement immediately by giving a notice in writing to Service provider in the following eventualities : a. If any Receiver/Liquidator is appointed in connection with the business of the service provider or service provider transfers substantial assets in favour of its creditors or any orders/directions are issued by any Authority /Regulator which has the effect of suspension of the business of service provider. b. If service provider applies to the Court or passes a resolution for voluntary winding up of service provider or any other creditor/person files a petition for winding up or dissolution of service provider. c. If service provider, in reasonable opinion of the Bank is unable to pay its debts or discharge its liabilities in normal course of business. d. If service provider is unable to render the services up to the mark as envisaged under this agreement upon a reasonable assessment of the circumstances by the Bank which affect rendering of the services by service provider as envisaged under this agreement. e. If any acts of commission or omission on the part of service provider or its agents, employees, sub-contractors or representatives, in the reasonable opinion of the Bank tantamount to fraud or prejudicial to the interest of the Bank or its customers. f. If service provider is owned/controlled wholly/partly by any other bank operating in India. g. If any officer/ employee/ director of service provider or their relatives as defined in section 6 of the Companies Act, 1956 becomes a director of the Bank. h. In the event of the termination of the Agreement, service provider shall be liable and responsible to return to the Bank all records, documents, data and information including confidential information pertains to or relating to the Bank in its possession. i. In the event of termination of the Agreement for any reason, Bank shall have the right to give suitable publicity to the same including advising the Indian Bank’s Association. j. In the event of termination of the Agreement or on the expiry of the term/ renewed term of this Agreement, the service provider shall render all reasonable assistance and help to the Bank and any new contractor engaged by the Bank for the smooth switch over and continuity of the services or if so required by the Bank take all necessary steps to bring the services to a close in a prompt and orderly manner.

k. Upon termination or expiration of this Agreement, all rights and obligations of the parties hereunder shall cease, except:

1. such rights and obligations as may have accrued on the date of termination or expiration; 2. the obligation of confidentiality; and 3. any right which a party may have under the Application Law;

16. CONTINGENCY PLANS & CONTINUITY ARRANGEMENTS.

i. The service provider shall arrange and ensure proper contingency plans to meet any unexpected obstruction to the service provider or any employees or sub- contractors of the service provider in rendering the services or any part of the same under this Agreement to the Bank. ii. The service provider agrees for the following continuity arrangements to ensure the business continuity of the Bank. a. In the event of this Agreement comes to end on account of termination or by the expiry of the term/ renewed term of the Agreement or otherwise, the service provider shall render all reasonable assistance and help to the Bank and to any new contractor engaged by the Bank, for the smooth switch over and continuity of the services. b. In the event of failure of the service provider to render the service, without prejudice to any other right the Bank shall have as per this Agreement, the Bank at its sole discretion may make alternative arrangements for getting the services from any other source. And if the Bank gives a prior notice to the service provider before availing such service from any other alternative source, the service provider shall be liable to reimburse the expenses, if any incurred by the Bank in availing such services from the alternative source.

17. ARBITRATION

i. Any and all disputes, controversies and conflicts ("Disputes") arising out of this Agreement or in connection with this Agreement or the performance or non- performance of the rights and obligations set forth herein, or the breach, termination, invalidity or interpretation thereof shall be referred for arbitration in terms of the Arbitration and Conciliation Act, 1996 (Arbitration Act) or any amendments thereof. Prior to submitting the Disputes to arbitration the parties shall make all endeavors to settle the dispute/s through mutual negotiation and discussions. In the event that the said dispute/s are not settled within 30 days of the arising thereof as evidenced through the first written communication from any party notifying the other regarding the disputes, the same shall finally be settled and determined by arbitration as above. ii. The place of arbitration shall be at Bangalore and the language used in the arbitral proceedings shall be English. Arbitration shall be conducted by a mutually appointed sole arbitrator. If the Parties are unable to agree upon a sole Arbitrator, each Party shall appoint one arbitrator and the two arbitrators so appointed by the Parties shall appoint the third arbitrator, who shall be the Chairman of the Arbitral Tribunal.

iii. The arbitral award shall be in writing and subject to the provisions of the Arbitration and Conciliation Act, 1996 Act shall be enforceable in any court of competent jurisdiction. iv. Pending the submission to arbitration and thereafter, till the Arbitrator or the Arbitral Tribunal renders the award or decision, the Parties shall, except in the event of termination of this Agreement or in the event of any interim order/award is granted under the afore stated Act, continue to perform their obligations under this Agreement

18. GOVERNING LAW & JURISDICTION

i. The Agreement shall be governed and construed in accordance with the Laws of Republic of India. ii. The Parties agree to submit to the exclusive jurisdiction of the appropriate court in Bangalore in connection with any dispute between the Parties under the Agreement.

19. ENTIRE AGREEMENT

i. This Agreement constitutes the entire agreement between the Parties with respect to the subject matter hereof and supersedes all prior written agreements, undertakings, understandings and negotiations, both written and oral, between the Parties with respect to the subject matter of the Agreement, except which are expressly annexed or attached to this Agreement and saved by this Agreement. No representation, inducement, promise, understanding, condition or warranty not set forth herein has been made or relied upon by any Party hereto. ii. This Agreement comprises this Agreement and all the annexure , schedules, RFP etc., which shall be integral part of this Agreement, and the Parties shall be bound by the terms and conditions contained therein.

20.SEVERABILITY

If any part or any provision of this Agreement is or becomes illegal, invalid or unenforceable, that part or provision shall be ineffective to the extent of such invalidity or unenforceability only, without in any way affecting the validity or enforceability of the remaining parts of said provision or the remaining provisions of this Agreement. The Parties hereby agree to attempt to substitute any invalid or unenforceable provision with a valid or enforceable provision, which achieves to the greatest extent possible the economic, legal and Financial objectives of the invalid or unenforceable provision.

21.NOTICES

i. Any notice, invoice, approval, advice, report or any other communication required to be given under this Agreement shall be in writing and may be given

by delivering the same by hand or sending the same by prepaid registered mail, telegram or facsimile to the relevant address set forth below or such other address as each Party may notify in writing to the other Party from time to time. Any such notice given as aforesaid shall be deemed to be served or received at the time upon delivery (if delivered by hand) or upon actual receipt (if given by telegram or facsimile) or seven (7) clear days after posting (if sent by post). ii. A notice shall be effective when it is delivered or on the effective date of the notice, whichever is later.

iii. Address for communication to the Parties are as under:

To the Bank

Canara Bank Customer Service Section Head Office IV Floor,112, J C Road Bangalore -560 002.

To The Service Provider ______

22. MISCELLANEOUS

i. Any provision of this Agreement may be amended or waived, if, and only if such amendment or waiver is in writing and signed, in the case of an amendment by each party, or in this case of a waiver, by the Party against whom the waiver is to be effective. ii. No failure or delay by any Party in exercising any right, power or privilege hereunder shall operate as a waiver thereof nor shall any single or partial exercise of any other right, power of privilege. The rights and remedies herein provided shall be cumulative and not exclusive of any rights or remedies provided by law. iii. Incomplete / Inconclusive submission of report will not be considered as completion of exercise. For every week of late delivery of late report or resubmission, a penalty of 0.5% will be deducted / recovered. However, report will not be acceptable after expiry of 6 months from the date of signing the Agreement with the Bank and no cost will be borne by the Bank. iv. Neither this Agreement nor any provision hereof is intended to confer upon any person/s other than the Parties to this Agreement any rights or remedies hereunder. v. The service provider shall execute and deliver such additional documents and perform such additional actions, as may be necessary, appropriate or reasonably requested to carry out or evidence the transactions contemplated hereby.

vi. In case of any change in applicable laws that has an effect on the terms of this Agreement, the Parties agree that the Agreement may be reviewed, and if deemed necessary by the Parties, make necessary amendments to the Agreement by mutual agreement in good faith. vii. If this Agreement is signed in counterparts, each counterpart shall be deemed to be an original. viii. The service provider shall not assign or transfer all or any of its rights, benefits or obligations under this Agreement without the approval of the Bank. The Bank may, at any time, assign or transfer all or any of its rights, benefits and obligations under this Agreement. ix. All plans, drawings, specifications, designs, reports and other documents prepared by the service provider in the execution of the Agreement shall become and remain the property of the Bank, and before termination or expiration of this Agreement the service provider shall deliver all such documents, prepared under this Agreement along with a detailed inventory thereof, to the Bank. x. The service provider agrees that they shall not use the logo, trademark, copy rights or other proprietary rights of the Bank in any advertisement or publicity materials or any other written communication with any other party, without the prior written consent of the Bank.

IN WITNESS WHEREOF, the parties hereto have caused this Agreement to be executed by their duly authorized representatives as of the date and day first mentioned above.

Canara Bank Service provider

By: By:

Name: Name:

Designation: Designation:

Date: Date:

WITNESS:

1. 1.

2. 2.

CUSTOMER SERVICE SECTION, HO BANGALORE

Contact Questionnaire for SHIKHAR BRANCHES

Dear Customers,

Please spare few minutes to give us your feedback on our services by answering the following questionnaire

Your suggestions/opinions will be used by us to improve our level of customer service. The questionnaire will be used for internal study purpose only

We thank you very much for sparing your precious time to fill up the feedback form. Customer Profile:

Name SB: CA: Account number Loan: Deposit: Others (Specify): Banking with us since Phone number/

Mobile number E-mail ID Age and Gender Age: Male Female Whether any other family member accounts in Canara Yes No Number: Bank? If yes, how many?

Service Business Professional & Housewife Self employed Occupation: Please tick Others, Agriculturist Student Industrialist please specify

< 1 Lakh 1 lakh to 3 lakh to 6 lakh to >10lakh Annual income 3 lakh 6 lakh 10 lakh

Questionnaire I ( Rating Matrix – 5.Excellent 4.Very Good 3.Good 2. Poor 1. Very poor)

Time taken Satisfaction level Transactions 5-10 10-15 >15 Same day/

min min min next day Cash Deposit 5 4 3 2 1 Cash Withdrawal 5 4 3 2 1 5 4 3 2 1 Updation of passbook at 5 4 3 2 1 counter Updation of passbook in 5 4 3 2 1

KIOSK Issue/Renewal of Term 5 4 3 2 1 deposit RTGS/NEFT 5 4 3 2 1

Questionnaire II: Are you using any of the following services? If yes, kindly rate your experience on the following in the recent past. rate in the scale of 5 . (Rating Matrix – 5.Excellent 4.Very Good 3.Good 2. Poor 1. Very poor)

Services Yes No Satisfaction level ATM 5 4 3 2 1 Internet banking 5 4 3 2 1 Mobile banking 5 4 3 2 1 Debit card 5 4 3 2 1 Credit card 5 4 3 2 1 Balanced enquiry through 5 4 3 2 1 missed call Call centre 5 4 3 2 1 e-Infobook 5 4 3 2 1

Questionnaire III: Please rate your satisfaction levels on the following. Please tick appropriate box , ( kindly rate your experience on the following in the recent past)

(Rating Matrix – 5.Excellent 4.Very Good 3.Good 2. Poor 1. Very poor) Satisfaction level

Account Opening 5 4 3 2 1 Speed of the transaction 5 4 3 2 1 Correctness/accuracy of transactions at counters 5 4 3 2 1 Behavior/ attitude of staff at counters/friendly and approachable to 5 4 3 2 1 customers Presence of staff at counters 5 4 3 2 1

Knowledge of bank staff about deposit products 5 4 3 2 1 Knowledge of bank staff about Technology products 5 4 3 2 1 Knowledge of bank staff about Advances products 5 4 3 2 1 Knowledge of bank staff about other products 5 4 3 2 1 Punctuality in commencing business in the branch 5 4 3 2 1 Availability and display of information at branch 5 4 3 2 1 Seating arrangements for customers 5 4 3 2 1 Arrangements for drinking water, toilet facility etc at branches 5 4 3 2 1 Ambience of the branch 5 4 3 2 1 Treatment of senior citizens at branch counters 5 4 3 2 1 Treatment of physically challenged persons at branch counters 5 4 3 2 1 Whether Queue management system is followed by the Branch 5 4 3 2 1 Whether Cash Deposit machine is working effectively? 5 4 3 2 1 Whether Cheque Deposit machine is working effectively? 5 4 3 2 1 Whetherpassbook kiosk is working effectively? 5 4 3 2 1

Questionnaire IV: Feedback on Loans (Rating Matrix – 1. 5.Excellent 4.Very Good 3.Good 2. Poor 1. Very poor)

How did you come to know about the loan Friends/ Branch staff scheme you have applied/wish to apply relatives Website Have you availed loan Yes No Rate your satisfaction levels on the following Satisfaction level type of loan Agriculture 5 4 3 2 1 General Advances 5 4 3 2 1 Priority sector loan 5 4 3 2 1 MSME Loans 5 4 3 2 1 Retail loans (Housing loans, education loans 5 4 3 2 1 and other personal loans) Loans for corporate 5 4 3 2 1 Sanction and disbursement of above loans 5 4 3 2 1

Questionnaire V: General matters

Sl no Question Whether the branch is providing Passbook facility in addition YES NO 1 to pass sheet? Whether the branch is refunding failed ATM cash YES NO 2 transaction within 7 days Whether the telephone number of an help desk is displayed YES NO 3 in the ATM? Whether the CCTV Camera is installed in the YES NO 4 ATM premises? 5 Whether the branch is having ‘May I Help You’ counter? YES NO Whether the branch is exchanging soiled/mutilated/defective YES NO 6 notes? Whether the notice to that effect is displayed in the branch? Whether the Board indicating the availability of Banking YES NO Ombudsman Scheme 2006 with name and Address of the 7 banking Ombudsman is displayed in the branch which is clearly visible to the customers? Whether the details of the Chief Customer Officer (internal YES NO 8 ombudsman) have been displayed at the branch? Whether the employees are attending to the customers YES NO 9 promptly?

Whether the DDs are issued to non customers and YES NO 10 NEFT/RTGS accepted for non customers? 11 Whether Cheque Drop facility is provided? YES NO 12 Whether cheques are accepted across the counter? YES NO Whether cut off time for cheque collection on a day has YES NO 13 been displayed? 14 Whether complaint/suggestion box/register is provided? YES NO Whether priority is accorded to senior citizens, physically YES NO 15 challenged persons? 16 Whether the branch is conducting monthly customer meet? YES NO If above question is true, whether the branch is inviting YES NO 17 senior customers for a monthly customer meet? Whether the BCSBI Codes are displayed in the notice board YES NO 18 of the bank? Do you know the availability of Code of Commitment to YES NO 19 Customers issued by BCSBI? Do you know that by giving missed call to 09289292892 YES NO 20 through your registered mobile number you can know your account balance? 21 Whether ATM ID has been displayed inside ATM lobby? YES NO Do you know the toll free number of our call centre 1800- YES NO 22 425-0018 ? Do you think the call center should provide more banking YES NO 23 services like pass book request, cheque book request, Debit card PIN reset etc Whether ramp facility for the physically challenged people is YES NO 24 available

25. How Many products of the Bank are you Using? Deposit SB CAFD NRE NRO Loans OD/VSL /Agri./Vehicle/Housing/Educational/MSME /Term Loan/other loans Payment Systems RTGS NEFT DD Tech Products Internet Banking Mobile Banking E infobook Others Products Debit Card Credit CardTax payment/Lockers Insurance Mutual Funds Others 26.In your view, what is lacking in the branch of which service is to be improved?

Convenience: The branch simplifies work for customers and adds to the extent possible ease and comfort for customers.

27.Canara Bank is Convenient for customers to bank with. Choose one of the options below

I Strongly agree I Agree I Disagree I Strongly disagree

Accessible: The branch staff is easy to approach. The staff is friendly and approachable to customers. 2899.Canara Bank is Accessible for our customers. Choose one of the options below I Strongly agree I Agree I Disagree I Strongly disagree

Responsive: The branch responds to customers readily and with earnest. The branch is attentive to customer requirements and addresses them rapidly. Ex: rapid account opening, cheque book issuance, debit card issuance etc.

29-Canara Bank is Responsive towards our customers. Choose one of the options below I Strongly agree I Agree I Disagree I Strongly disagree

Energized: The branch staff shows energy and enthusiasm while working to serve customers. 30.Canara bank is more Energized towards our customers. Choose one of the options below I Strongly agree I Agree I Disagree I Strongly disagree

31.I am likely to recommend the branch to friends and family? I Strongly I Strongly I Agree I Disagree agree disagree

Please ask the following questions if the branch has transformed into a Shikhar branch

32.The recent changes have improved my experience at the branch? I Strongly I Strongly I Agree I Disagree agree disagree

33.Which of the following changes in the branch led you to mark the above?

i. Welcome desk ii. Self service machines – ATMs, PUMs, CDMs and ChDMs iii. Discussion room iv. Queue management system (token system) v. Waiting area for customers vi. All transactions in single counter system

34.Any feedback from customers?

CUSTOMER SERVICE SECTION, HO BANGALORE

Contact Questionnaire for Non SHIKHAR BRANCHES

Dear Customers,

Please spare few minutes to give us your feedback on our services by answering the following questionnaire

Your suggestions/opinions will be used by us to improve our level of customer service. The questionnaire will be used for internal study purpose only

We thank you very much for sparing your precious time to fill up the feedback form. Customer Profile:

Name SB: CA: Account number Loan: Deposit: Others (Specify): Banking with us since Phone number/

Mobile number E-mail ID Age and Gender Age: Male Female Whether any other family member accounts in Canara Yes No Number: Bank? If yes, how many?

Service Business Professional & Housewife Self employed Occupation: Please tick Others, Agriculturist Student Industrialist please specify

< 1 Lakh 1 lakh to 3 lakh to 6 lakh to >10lakh Annual income 3 lakh 6 lakh 10 lakh

Questionnaire I

( Rating Matrix – 5.Excellent 4.Very Good 3.Good 2. Poor 1. Very poor)

Time taken Satisfaction level Transactions 5-10 10-15 >15 Same day/

min min min next day Cash Deposit 5 4 3 2 1 Cash Withdrawal 5 4 3 2 1 5 4 3 2 1 Updation of passbook at 5 4 3 2 1 counter Updation of passbook in 5 4 3 2 1

KIOSK Issue/Renewal of Term 5 4 3 2 1 deposit RTGS/NEFT 5 4 3 2 1

Questionnaire II: Are you using any of the following services? If yes, kindly rate your satisfaction (Rating Matrix – 5.Excellent 4.Very Good 3.Good 2. Poor 1. Very poor)

Questionnaire III: Please rate your satisfaction levels on the following. Please tick appropriate box

(Rating Matrix – 5.Excellent 4.Very Good 3.Good 2. Poor 1. Very poor) Satisfaction level

Account Opening 5 4 3 2 1 Speed of the transaction 5 4 3 2 1 Correctness/accuracy of transactions at counters 5 4 3 2 1

Behavior/ attitude of staff at counters/friendly and approachable to 5 4 3 2 1 customers Presence of staff at counters 5 4 3 2 1 Knowledge of bank staff about deposit products 5 4 3 2 1 Knowledge of bank staff about Technology products 5 4 3 2 1 Knowledge of bank staff about Advances products 5 4 3 2 1 Knowledge of bank staff about other products 5 4 3 2 1 Punctuality in commencing business in the branch 5 4 3 2 1 Availability and display of information at branch 5 4 3 2 1 Seating arrangements for customers 5 4 3 2 1 Arrangements for drinking water, toilet facility etc at branches 5 4 3 2 1 Ambience of the branch 5 4 3 2 1 Treatment of senior citizens at branch counters 5 4 3 2 1 Treatment of physically challenged persons at branch counters 5 4 3 2 1 Whether passbook kiosk is working effectively? 5 4 3 2 1 Questionnaire IV: Feedback on Loans (Rating Matrix – 1. 5.Excellent 4.Very Good 3.Good 2. Poor 1. Very poor)

Whether the branch is exchanging soiled/mutilated/defective YES NO 7 notes? Whether the notice to that effect is displayed in the branch? Whether the Board indicating the availability of Banking YES NO Ombudsman Scheme 2006 with name and Address of the 8 banking Ombudsman is displayed in the branch which is clearly visible to the customers? Whether the details of the Chief Customer Officer (internal YES NO 9 ombudsman) have been displayed at the branch? Whether the employees are attending to the customers YES NO 10 promptly?

Whether the DDs are issued to non customers and YES NO 11 NEFT/RTGS accepted for non customers? 12 Whether Cheque Drop facility is provided? YES NO 13 Whether cheques are accepted across the counter? YES NO Whether cut off time for cheque collection on a day has YES NO 14 been displayed? 15 Whether complaint/suggestion box/register is provided? YES NO Whether priority is accorded to senior citizens, physically YES NO 16 challenged persons? 17 Whether the branch is conducting monthly customer meet? YES NO If above question is true, whether the branch is inviting YES NO 18 senior customers for a monthly customer meet? Whether the BCSBI Codes are displayed in the notice board YES NO 19 of the bank? Do you know the availability of Code of Commitment to YES NO 20 Customers issued by BCSBI? Do you know that by giving missed call to 09289292892 YES NO 21 through your registered mobile number you can know your account balance? 22 Whether ATM ID has been displayed inside ATM lobby? YES NO Do you know the toll free number of our call centre 1800- YES NO 23 425-0018 ? Do you think the call center should provide more banking YES NO 24 services like pass book request, cheque book request, Debit card PIN reset etc Whether ramp facility for the physically challenged people is YES NO 25 available

26. How Many products of the Bank are you Using? Deposit SB CA FD NRE NRO Loans OD/VSL /Agri./Vehicle/Housing/Educational/MSME /Term Loan/other loans Payment Systems RTGS NEFT DD Tech Products Internet Banking Mobile Banking E infobook Others Products Debit Card Credit Card Tax payment / Lockers Insurance Mutual Funds Others

27.In your view, what is lacking in the branch of which service is to be improved?

Convenience: The branch simplifies work for customers and adds to the extent possible ease and comfort for customers.

28.Canara Bank is Convenient for customers to bank with. Choose one of the options below

I Strongly agree I Agree I Disagree I Strongly disagree

Accessible: The branch staff is easy to approach. The staff is friendly and approachable to customers. 29.Canara Bank is Accessible for our customers. Choose one of the options below I Strongly agree I Agree I Disagree I Strongly disagree

30.Canara Bank is Responsive towards our customers. Choose one of the options below I Strongly agree I Agree I Disagree I Strongly disagree

Energized: The branch staff shows energy and enthusiasm while working to serve customers. 31.Canara bank is more Energized towards our customers. Choose one of the options below I Strongly agree I Agree I Disagree I Strongly disagree

32.I am likely to recommend the branch to friends and family? I Strongly I Strongly I Agree I Disagree agree disagree

Shikhar 1 Star – Inside branch observations

Name of the branch: ______Date: ______Name of the BM: ______Time: ______Circle: ______Compliance auditor: ______Circle Shikhar node: ______

Layout changes: 1. Welcome Desk 1.1. Is a Welcome Desk available at the entrance of the Yes NO branch? 1.2. Is there provision for aPC terminal, Bar Code and Yes No PB printer to the Teller? 1.3. Are Account Opening Forms / Challans / Applications / Books required for client operation Yes No

available at the counter? 2. Queue Management System (QMS) 2.1. Whether the QMS system has been working and Yes No you were able to generate a token? 2.2. Is the QMS display clearly visible to customers Yes No waiting for their chance? 3. Single Window Operations (SWO) 3.1. Whether the identified operations are disposed at Yes No SWO counters including cash up to Rs.25000/-? 3.2. Do all SW counters have a counter number Yes No clearly visible? 3.3. Do all counters (except bulk cash) have a chair in front for the customer to sit and interact with the Yes No

operator? 4. Discussion/conference room 4.1. Does the branch have a dedicated discussion/ Yes No conference room? 5. Others 5.1. Is there adequate sitting area for customers while Yes No awaiting their token number? 5.2. Are important promotions and other marketing Yes No material made available in the waiting area? Remarks:

SWO and QMS operations: 1. Are all customers (except HNI) being serviced at the Yes No SWO through QMS only? 2. Are all SW counters (incl. bulk counter) carrying out all Yes No transactions as defined for SHIKHAR branches? Remarks:

Machines: 1. CanExpress/ eLounge 1.1. Is there an enclosed area outside the branch with ATM and Yes No PUM (e-Lounge)? 1.2. In absence of an eLounge, is there a Self Service area within Yes No the branch with ATM and PUM? 2. Utilization 2.1. Is the ATM working? Yes No

2.2. Is the PUM working? Yes No

Remarks:

Sales culture: 1. Are huddles conducted daily? Yes No

2. Is the huddle conducted in the format recommended under Yes No Shikhar? 3. Is the branch maintaining any record either soft/hard copy Yes No of leads generated by branch staff? 4. Is the whiteboard complete for the day preceding the Yes No compliance audit? Remarks:

New roles at the branch: 1. Marketing designate 1.1. Is there a branch staff earmarked as the Marketing Designate? Yes No

1.2. Does the Marketing Designate conduct the huddles? Yes No

1.3. Does the Marketing Designate identify branch staff that needs Yes No orientation in sales? 1.4. Whether assigned MO occasionally participates in the huddle? Yes No

1.5. Does the Marketing Designate collect the Leads generated Yes No during the day and follow up with the lead? 1.6. Does he maintain a record of Lead Generation teller-wise to Yes No track conversion rate? 2. Technical assistant 2.1. Has a person been earmarked as the Technical assistant? Yes No

2.2. Does the Technical assistant assist customers in using the Yes No machines, internet and mobile banking? 2.3. Is the Technical Assistant helpful in keeping the uptime of the Yes No machines? 3. Welcome Desk Teller/ Assistant 3.1. Has a person been earmarked as the Customer Assistant/ Yes No Receptionist? 3.2. Does the person orient customers with QMS if required? Yes No

3.3. Is he/ she able to explain layout of the branch and direct Yes No customers to the self service area when needed? Remarks:

Signage: 1. Did you find boards indicating departments Eg. Deposits, Cash etc except Advances and Forex displayed on the Yes No

counter? ( 2. Is the Shikhar Star Board displayed prominently with Yes No provision of 5 STAR? 3. Is the Shikhar Board to explain changes to customers clearly Yes No visible and displayed near Token Dispenser? 4. Are the handouts to explain Shikhar changes available with Yes No the branch staff? 5. Are the 5 Star Journey chart and the changes in Shikhar branches chart displayed in the branch manager's cabin or the Yes No

huddle corner? Remarks:

Overall remarks:

Shikhar 1 Star – Compliance Audit of the Branch

Branch staff interviews

Note: The survey is to be filled by the surveyor and not to be handed over to the branch staff. Interview the branch manager, at least 2 officers and 1 clerical staff

Responsive: We have improved our existing systems to become more responsive to customer queries. Some of the interventions include welcome desk at Shikhar branches to serve customers more efficiently, standardization of CPC & RAH to improve service and quality, MO performance tracker to help MO's, ME's and Branch Manager's review, monitor and assist in lead generation. 1. Canara Bank is Responsive towards its customers and employees. Choose one of the options below

Branch I Strongly agree I Agree I Disagree I Strongly disagree manager Branch officer 1 I Strongly agree I Agree I Disagree I Strongly disagree Branch officer 2 I Strongly agree I Agree I Disagree I Strongly disagree Branch officer 3 I Strongly agree I Agree I Disagree I Strongly disagree Branch officer 4 I Strongly agree I Agree I Disagree I Strongly disagree Branch officer 5 I Strongly agree I Agree I Disagree I Strongly disagree Clerical staff 1 I Strongly agree I Agree I Disagree I Strongly disagree Clerical staff 2 I Strongly agree I Agree I Disagree I Strongly disagree

Accessible: Branch layouts in Shikhar branches have improved to make it more accessible for customers and branch staff. Also initiatives like adding more e-lounges and machines within

89 branches, performance management of machines, and integration of Call center numbers have increased our accessibility. 2. Canara Bank is Accessible for both its customers and employees. Choose one of the options below

Convenience: Under Project Shikhar, various initiatives have been rolled out to make banking more convenient for our customers. Queue management system, waiting area, welcome desk, discussion rooms and single window operations have added convenience for customers. Also employees have better access to data through dashboards and trackers like the MO Tracker, Shikhar dashboard; alternate banking channel dashboard etc. 3. Canara Bank is Convenient for both its customers and employees. Choose one of the options below

Energised: Interventions like the daily huddle meetings organized in branches are a way to energize the Canara bank employees. Marketing officers have been assigned to branches to increase focus on sales. Additionally Project Shikhar has conducted trainings for over 4000 employees to bring the bank along the transformation journey. 4. Canara bank is Energized towards its customers and employees. Choose one of the options below

Clerical staff 2 I Strongly agree I Agree I Disagree I Strongly disagree

5. I am likely to recommend the Shikhar branch concept to other branch managers.

6. The Shikhar transformation has improved the culture of sales in the branch (Please tick appropriate response)

7. Amongst Shikhar branch initiatives, what according to you have been the three most impactful to improve branch sales and service? (Please tick three)

Branch Manager response Branch officer 1 i. Welcome desk i. Welcome desk ii. Discussion room ii. Discussion room iii. Waiting area for customers iii. Waiting area for customers iv. Queue management system (token iv. Queue management system (token system) system) v. Single window counters v. Single window counters vi. Self service machines vi. Self service machines vii. Daily huddle vii. Daily huddle viii. Use of whiteboard to track leads, viii. Use of whiteboard to track leads, transactions, transactions, machine transactions and machine transactions and number of MO number of MO meetings meetings ix. Changes in signage and hoardings ix. Changes in signage and hoardings x. Three new roles – Marketing designate, x. Three new roles – Marketing designate, Technical assistant & Welcome Desk Technical assistant & Welcome Desk Teller Teller

Branch officer 2 Branch officer 3 i. Welcome desk i. Welcome desk ii. Discussion room ii. Discussion room iii. Waiting area for customers iii. Waiting area for customers iv. Queue management system (token iv. Queue management system (token system) system) v. Single window counters v. Single window counters vi. Self service machines vi. Self service machines vii. Daily huddle vii. Daily huddle viii. Use of whiteboard to track leads, viii. Use of whiteboard to track leads, transactions, transactions, machine transactions and machine transactions and number of MO number of MO meetings meetings ix. Changes in signage and hoardings ix. Changes in signage and hoardings x. Three new roles – Marketing designate, x. Three new roles – Marketing designate, Technical assistant & Welcome Desk Technical assistant & Welcome Desk Teller Teller

Branch officer 4 Branch officer 5 i. Welcome desk i. Welcome desk ii. Discussion room ii. Discussion room iii. Waiting area for customers iii. Waiting area for customers iv. Queue management system (token iv. Queue management system (token system) system) v. Single window counters v. Single window counters vi. Self service machines vi. Self service machines vii. Daily huddle vii. Daily huddle viii. Use of whiteboard to track leads, viii. Use of whiteboard to track leads, transactions, transactions, machine transactions and machine transactions and number of MO number of MO meetings meetings ix. Changes in signage and hoardings ix. Changes in signage and hoardings x. Three new roles – Marketing designate, x. Three new roles – Marketing designate, Technical assistant & Welcome Desk Technical assistant & Welcome Desk Teller Teller

Clerical staff 1 Clerical staff 2 xi. Welcome desk xi. Welcome desk xii. Discussion room xii. Discussion room xiii. Waiting area for customers xiii. Waiting area for customers xiv. Queue management system (token xiv. Queue management system (token system) system) xv. Single window counters xv. Single window counters xvi. Self service machines xvi. Self service machines xvii. Daily huddle xvii. Daily huddle xviii. Use of whiteboard to track leads,xviii. Use of whiteboard to track leads, transactions, transactions, machine transactions and machine transactions and number of MO number of MO meetings meetings xix. Changes in signage and hoardings xix. Changes in signage and hoardings

xx. Three new roles – Marketing designate, xx. Three new roles – Marketing designate, Technical assistant & Welcome Desk Technical assistant & Welcome Desk Teller Teller

8. Amongst Shikhar branch initiatives, what according to you have been the three most challenging to roll out? (Please tick three)

v. Single window counters v. Single window counters vi. Self service machines vi. Self service machines vii. Daily huddle vii. Daily huddle viii. Use of whiteboard to track leads, viii. Use of whiteboard to track leads, transactions, transactions, machine transactions and machine transactions and number of MO number of MO meetings meetings ix. Changes in signage and hoardings ix. Changes in signage and hoardings x. Three new roles – Marketing designate, x. Three new roles – Marketing designate, Technical assistant & Welcome Desk Technical assistant & Welcome Desk Teller Teller

Clerical staff 1 Clerical staff 2 xxi. Welcome desk xxi. Welcome desk xxii. Discussion room xxii. Discussion room xxiii. Waiting area for customers xxiii. Waiting area for customers xxiv. Queue management system (token xxiv. Queue management system (token system) system) xxv. Single window counters xxv. Single window counters xxvi. Self service machines xxvi. Self service machines xxvii. Daily huddle xxvii. Daily huddle xxviii. Use of whiteboard to track leads,xxviii. Use of whiteboard to track leads, transactions, transactions, machine transactions and machine transactions and number of MO number of MO meetings meetings xxix. Changes in signage and hoardings xxix. Changes in signage and hoardings xxx. Three new roles – Marketing designate, xxx. Three new roles – Marketing designate, Technical assistant & Welcome Desk Technical assistant & Welcome Desk Teller Teller

9. Please do describe your challenges in rolling out the above changes.

10. Name one feature which makes Canara Bank the choice of customers

11. Please indicate your awareness with the following overall Shikhar initiatives (ONLY branch managers and officers) I. Shikhar branch transformation: Under Shikhar, till date 600+ branches has been certified as Shikhar 1 Star and they are on their way towards the next star in the Shikhar 5-star journey. A Canara branch transformation team with 10 members in HO supported by 44

nodes at circles are now operational and facilitating the branch roll outs. Regular communications are sent out to Branch Managers, Circle nodes as well as trainings have been conducted for ~ 3,000 branch staff and ~150 circle staff and STC staff to ensure clear understanding of the new concepts.

How aware were you of this initiative? Branch Aware Partially aware Not aware manager Branch officer 1 Aware Partially aware Not aware Branch officer 2 Aware Partially aware Not aware Branch officer 3 Aware Partially aware Not aware Branch officer 4 Aware Partially aware Not aware Branch officer 5 Aware Partially aware Not aware

II. CASA initiatives: We rolled out various targeted CASA initiatives such as NRI Campaigns, Institutional deposits campaigns and these put together have helped garnering Rs 1200+ crore to the CASA balance for the bank. We will soon roll out ~10 NRI service centers and train over 300 NRI executives across the country to serve customers better. Detailed circle and branch CASA sources have been analyzed and internal peer comparisons have been completed and shared with circles. Detailed benchmarking has also been done across a number of dimensions and new innovative products bundles are being designed for our customers.

III. Fee income initiatives: Various avenues for increasing fee income have been identified including benchmarking processing charges, inspection charges, locker rents, commission etc. A dedicated fee team has been created in the Head office along with the Nodal Executives in the circles for coordination of efforts between various income verticals. A list of recommendations have also been developed for improve the trade finance business especially the underperforming guarantee business.

IV. RAH standardization initiatives: Process standardization has been piloted in five RAHs and large scale roll has started with 15 additional RAHs on boarded in August with a focus to reduce turnaround time & improve customer experience. Interventions include process streamlining, vendor management, creating a sales focus, internal trainings and performance management measures.

V. Account Opening & CPC standardization: Process standardization has been piloted in five CPCs to ensure faster account opening and activation of all alternate channels for the customers. A redesign of the account opening form and welcome kits have also been undertaken to reduce the overall account activation time.

VI. Alternate channels: Actions have been taken to improve setup and maintenance of all machines (ATM, PUM, CDM, ChDM)to increase overall machine availability and a dedicated machine maintenance team is being set up within Transaction Banking wing. Steps to improve internet banking adoption have also been initiated by migration to a new internet banking interface, removal of CanSecure and streamlining of internet banking password generation is underway.

VII. Call center optimization: A set of recommendations are being rolled out to optimize the current call centers including the introduction of an internal non-IT call centre for attending to employee queries, an additional outbound call centre to focus on telemarketing and cross-sell to existing customers. Integration of the call centre numbers earlier this year has already shown significant benefits to the customer.

VIII. Internal communication: Various channels of communication are being used extensively to communicate the project findings and recommendations including SMS blasts, Whats app groups, regular mail updates, newsletters and the Project Shikhar page. As of August, the Shikhar page has received over 30,000 hits from Canara employees.

IX. Awards and staff training: Over 4000 staff across branches, circle office, RAH, CPC, Marketing vertical and Head Office have undergone various trainings on branch transformation, process standardization as well as Leadership trainings over the last 12 months. A set of new awards have also be introduced to incentivize branches and circles to achieve their CASA and fee income targets.

12. Name one feature which makes Canara Bank the choice of customers

SHIKHAR AND NON SHIKHAR BRANCHES - SPLIT BY TYPE Circle ELB LB MB PREMIERSB VLB SIKHARFin BRANCHES Incl PCB MCB SME RAH S + NS TOTAL BRANCHES% Agra 10 3 10 4 11 8 1 47 201 23.38 Ahmedabad 3 7 11 3 14 2 1 1 42 136 30.88 Bangalore Metro 1 9 1 0 9 55 1 1 1 3 81 173 46.82 Bangalore Rural 2 7 7 3 16 6 1 42 155 27.10 Bhopal 5 4 14 5 1 29 118 24.58 Bhubaneshwar 0 6 10 1 5 5 1 28 141 19.86 Calicut 5 4 5 1 27 2 1 45 140 32.14 Chandigarh 0 4 4 0 0 3 15 4 1 1 2 1 35 109 32.11 Chennai 1 4 8 1 0 6 44 2 1 1 1 2 71 153 46.41 Coimbatore 0 7 3 0 0 8 20 7 1 46 156 29.49 Dehradun 0 2 5 0 7 0 10 1 25 74 33.78 Delhi 0 0 13 0 1 5 40 3 1 3 66 163 40.49 Durgapur 0 1 7 0 10 0 2 6 26 121 21.49 Ernakulam 0 7 2 0 2 9 18 2 1 1 42 142 29.58 Goa 0 2 5 1 0 5 3 16 54 29.63 Gulbarga 0 3 3 0 0 3 5 4 1 19 69 27.54 Gurgaon 1 3 5 0 1 5 3 1 19 67 28.36 Guwahati 0 1 4 0 12 1 5 5 28 115 24.35 Hubli 0 13 6 0 7 3 16 2 1 48 147 32.65 Hyderabad 1 3 3 0 2 15 1 1 1 1 28 73 38.36 Indore 0 3 0 0 8 0 5 16 61 26.23 Jaipur 1 1 8 1 13 5 2 1 32 134 23.88 Jalandhar 0 9 3 3 5 4 1 25 123 20.33 Karnal 6 5 1 4 1 5 3 1 26 100 26.00 Kolkata 0 6 8 2 12 4 1 1 1 2 37 146 25.34 Lucknow 1 6 0 10 2 7 2 28 100 28.00 Madurai 4 4 5 8 20 5 1 47 184 25.54 Mangalore 1 6 6 1 3 14 3 1 1 36 106 33.96 Meerut 5 7 7 1 5 5 1 31 130 23.85 Mumbai 0 7 9 0 0 4 43 3 1 1 1 69 160 43.13 Mysore 6 7 3 5 19 7 1 48 157 30.57 Nagpur 0 1 2 1 5 5 1 15 64 23.44 Patna 0 12 0 6 11 5 34 145 23.45 Pune 3 8 0 2 10 7 1 1 1 33 136 24.26 Purnia 2 4 2 2 2 12 49 24.49 Raipur 1 12 5 18 66 27.27 Ranchi 2 8 6 5 6 1 28 125 22.40 Salem 2 3 7 5 10 3 30 123 24.39 Shimla 4 6 1 0 11 54 20.37 Shimoga 2 6 8 3 7 1 27 123 21.95 Tirupati 6 2 3 2 4 5 22 87 25.29 Trichy 6 7 8 3 20 4 48 191 25.13 Trivandrum 6 4 0 10 4 32 1 57 143 39.86

Varanasi 2 0 0 5 0 5 4 16 83 19.28 Vijayawada 8 0 0 0 0 4 3 1 16 67 23.88 98 Visakhapatnam 4 3 1 2 7 5 22 72 30.56 Warangal 0 0 0 0 3 0 10 0 0 0 0 13 71 18.31 Grand Total 5 159 237 4 235 117 600 158 13 7 30 15 1580 5507 28.69

SIKHAR BRANCHES AS ON 30TH SEPTEMBER 2014

SERIAL DP Circle name STATE BRANCH NAME NO Code

1 Agra UTTARPRADESH 379 Agra Cantonment 2 Agra UTTARPRADESH 10000 Ramghat Road, Agra 3 Agra UTTARPRADESH 198 Mathura 4 Agra UTTARPRADESH 1469 Kamala Nagar, Agra 5 Agra UTTARPRADESH 322 Belagunj, Agra 6 Agra UTTARPRADESH 1441 Bodla, Agra 7 Agra UTTARPRADESH 1431 Jhansi Main 8 Agra UTTARPRADESH 246 Hathras Main 9 Agra UTTARPRADESH 378 Lohamandi, Agra 10 Agra UTTARPRADESH 1629 Vaibhav Nagar, Agra 11 Agra UTTARPRADESH 1487 T P Nagar, Agra 12 Ahmedabad GUJARAT 981 Naranpura, Ahmedabad 13 Ahmedabad GUJARAT 176 Sharda Society, Ahmedabad 14 Ahmedabad GUJARAT 1414 Sabarmathi, Ahmedabad 15 Ahmedabad GUJARAT 282 Mani Nagar, Ahmedabad 16 Ahmedabad GUJARAT 1321 Ashram Road, Ahmedabad 17 Ahmedabad GUJARAT 4828 Gorwa Vododara 18 Ahmedabad GUJARAT 175 Kankaria, Ahmedabad 19 Ahmedabad GUJARAT 392 Rajkot Main 20 Ahmedabad GUJARAT 1751 Surat Ring Road 21 Ahmedabad GUJARAT 302 Bhava Nagar 22 Ahmedabad GUJARAT 2381 Gandhi Nagar 23 Ahmedabad GUJARAT 1150 Bharuch 24 Ahmedabad GUJARAT 281 Old Sachivalaya, Ahmedaba

25 Ahmedabad GUJARAT 160 Alkapuri, Vadodara 26 Bangalore KARNATAKA 473 D V G Road, Bangalore 27 Bangalore KARNATAKA 2638 15 Cross Malleswaram,Bangalore 28 Bangalore KARNATAKA 2513 B S K III stage, Bangalore Bangalore 29 Metro KARNATAKA 1173 Bangalore South End Road Bangalore 30 Metro KARNATAKA 430 Bangalore Indiranagar Bangalore 31 Metro KARNATAKA 414 Bangalore Visweswarapuram Bangalore 32 Metro KARNATAKA 1147 Bangalore Banashankari Ii Stage Bangalore 33 Metro KARNATAKA 885 Bangalore Koramangala Layout Bangalore 34 Metro KARNATAKA 425 Bangalore Hebbal Bangalore 35 Metro KARNATAKA 1821 Bangalore Girinagar Bangalore 36 Metro KARNATAKA 2529 Bangalore Basaveshwaranagar Bangalore 37 Metro KARNATAKA 2614 Bangalore Chandra Layout Bangalore 38 Metro KARNATAKA 768 Bangalore Marathahalli Bangalore 39 Metro KARNATAKA 472 Bangalore Hanumanthanagar Bangalore 40 Metro KARNATAKA 1812 Bangalore Yelahanka Satellite Town Bangalore 41 Metro KARNATAKA 786 Bangalore Subramanyanagar Bangalore 42 Metro KARNATAKA 422 Bangalore K P West Bangalore 43 Metro KARNATAKA 1146 Bangalore Vijayanagar Bangalore 44 Metro KARNATAKA 404 Bangalore Cantonment Bangalore 45 Metro KARNATAKA 684 Bangalore Lalbagh West Bangalore 46 Metro KARNATAKA 3006 Electronic City, Bangalore 47 Bangalore KARNATAKA 2778 Uttarahalli, Bangalore

100

Metro Bangalore 48 Metro KARNATAKA 2433 B T M Layout, Bangalore Bangalore 49 Metro KARNATAKA 2643 ISRO Layout, Bangalore Bangalore 50 Metro KARNATAKA 2885 Rajarajeswari Nagar, Bangalore Bangalore 51 Metro KARNATAKA 887 Lavelle Road, Bangalore Bangalore 52 Metro KARNATAKA 2850 Kengari Satellite Town, Bangalore Bangalore 53 Metro KARNATAKA 2456 Kalyannagar(Banaswadi),Bangalore Bangalore 54 Metro KARNATAKA 403 Basavanagudi, Bangalore Bangalore 55 Metro KARNATAKA 1168 Infantry Road, Bangalore Bangalore 56 Metro KARNATAKA 886 Mahalakshmi Layout, Bangalore Bangalore 57 Metro KARNATAKA 431 Cunningham Road, Bangalore Bangalore 58 Metro KARNATAKA 683 IISC, Bangalore Bangalore 59 Metro KARNATAKA 2673 HSR Layout, Bangalore Bangalore 60 Metro KARNATAKA 492 JP Nagar Phase II, Bangalore Bangalore 61 Metro KARNATAKA 411 Rajaji Nagar III Block, Bangalore Bangalore 62 Metro KARNATAKA 791 Ulsoor, Bangalore Bangalore 63 Metro KARNATAKA 2512 Padmanabhanagar, Bangalore Bangalore 64 Metro KARNATAKA 424 Longford Town, Bangalore Bangalore 65 Metro KARNATAKA 1145 Rajaji Nagar I Block, Bangalore Bangalore 66 Metro KARNATAKA 3197 JP Nagar 7 Phase, Bangalore Bangalore 67 Metro KARNATAKA 788 Madhava Nagar, Bangalore Bangalore 68 Metro KARNATAKA 417 Vyalikaval, Bangalore 101

Bangalore 69 Metro KARNATAKA 794 Seshadripuram, Bangalore Bangalore 70 Metro KARNATAKA 792 Trinity Circle, Bangalore Bangalore 71 Metro KARNATAKA 884 Yediyur, Bangalore Bangalore 72 Metro KARNATAKA 408 Jayanagar Shopping Complex, Blr Bangalore 73 Metro KARNATAKA 2753 Arakere, Bangalore Bangalore 74 Metro KARNATAKA 1174 Magadi Road, Bangalore Bangalore 75 Metro KARNATAKA 1966 Kalidasa Layout, Bangalore Bangalore 76 Metro KARNATAKA 789 Kempegowda Nagar, Bangalore Bangalore 77 Metro KARNATAKA 787 Kodandaramapuram, Bangalore Bangalore 78 Metro KARNATAKA 1370 Vasantha Nagar, Bangalore Bangalore 79 Metro KARNATAKA 2737 GKVK, Bangalore Bangalore 80 Metro KARNATAKA 681 Shanthi Nagar, Bangalore Bangalore 81 Suburb KARNATAKA 664 Doddaballapur Bangalore 82 Suburb KARNATAKA 522 Tumkur (Main) Bangalore 83 Suburb KARNATAKA 587 Sira Bangalore 84 Suburb KARNATAKA 445 Nelamangala Bangalore 85 Suburb KARNATAKA 487 Chikkaballapur Bangalore 86 Suburb KARNATAKA 474 Devanahalli Bangalore 87 Suburb KARNATAKA 539 Kolar Bangalore 88 suburb KARNATAKA 527 Kunigal Bangalore 89 suburb KARNATAKA 699 Tiptur 90 Bangalore KARNATAKA 485 Bangarpet 102

suburb Bangalore 91 suburb KARNATAKA 593 Ramnagara Bangalore 92 suburb KARNATAKA 594 Kanakapura Bangalore 93 suburb KARNATAKA 1881 Dasarahosahalli Bangalore 94 suburb KARNATAKA 436 Thayamagondlu Bangalore 95 suburb KARNATAKA 671 Robertsonpet KGF Bangalore 96 suburb KARNATAKA 438 Vijayapura Bhopal M P Nagar, Bhopal 97 MADYA PRADESH 2073 98 Bhopal MADYA PRADESH 2544 BHEL, Bhopal 99 Bhopal MADYA PRADESH 2626 Kolar Road, Bhopal 100 Bhopal MADYA PRADESH 1471 Arera Colony, Bhopal 101 Bhopal MADYA PRADESH 2367 Hosangabad 102 Bhubaneswar ORISSA 2487 Shahid Nagar 103 Bhubaneswar ORISSA 328 Cuttack Main 104 Bhubaneswar ORISSA 2839 Komapalli 105 Bhubaneswar ORISSA 331 Berhampur 106 Bhubaneswar ORISSA 185 Sambalpur 107 Calicut KERALA 1144 Chalapuram 108 Calicut KERALA 808 Cherooty Road 109 Calicut KERALA 833 West Hill 110 Calicut KERALA 800 Tirur 111 Calicut KERALA 813 Payyanur 112 Calicut KERALA 753 Badagara Main 113 Calicut KERALA 1139 Kannur South Bazar 114 Calicut KERALA 1138 Edappal 115 Calicut KERALA 1478 Pallur 116 Calicut KERALA 711 Kasaragod Bank Road

103

117 Calicut KERALA 755 Malappuram Main 118 Calicut KERALA 839 Vellimadukunnu, Calicut 119 Calicut KERALA 1908 Payyoli 120 Calicut KERALA 828 Nadapuram 121 Calicut KERALA 807 Tellicherry 122 Calicut KERALA 704 Kannur Main 123 Calicut KERALA 1137 Oratakeri 124 Calicut KERALA 826 Thamarassery 125 Calicut KERALA 825 Tirurangadi 126 Calicut KERALA 730 Payyangadi 127 Calicut KERALA 338 Kottakkal 128 Calicut KERALA 2772 Mavooe Road, Calicut 129 Calicut KERALA 137 Kalpetta 130 Calicut KERALA 724 Kanhangad 131 Calicut KERALA 726 Jalsoor Road, Kasargod 132 Calicut KERALA 855 Manjeri 133 Calicut KERALA 859 Valancherry 134 Chandigarh PUNJAB 2452 Sector 34 A, Chandigarh 135 Chandigarh PUNJAB 2451 Sector 8 C, Chandigarh 136 Chandigarh PUNJAB 385 Sector 17 C, Chandigarh 137 Chandigarh PUNJAB 1087 Patialal Main 138 Chandigarh PUNJAB 2108 Miller Gunj, Ludhiana 139 Chandigarh PUNJAB 2081 Abohar 140 Chandigarh PUNJAB 2101 Khanna G T Road 141 Chandigarh PUNJAB 2119 Nabha 142 Chandigarh PUNJAB 2494 Rajpura 143 Chandigarh PUNJAB 2089 Bhatinda Fort Road 144 Chandigarh PUNJAB 2094 Ferozpur 145 Chandigarh PUNJAB 1400 Fazilka 146 Chandigarh PUNJAB 2107 Ludiana BNC Chowk

104

147 Chandigarh PUNJAB 2488 Sangrur 148 Chandigarh PUNJAB 2124 Patiala Leela Bhavan 149 Chennai TAMILNADU 906 A N Street, Chennai 150 Chennai TAMILNADU 914 Triplicane, Chennai 151 Chennai TAMILNADU 1280 Besant Nagar, Chennai 152 Chennai TAMILNADU 926 Nungambakkam, Chennai 153 Chennai TAMILNADU 913 T C Street, Chennai 154 Chennai TAMILNADU 983 Chintadripet, Chennai 155 Chennai TAMILNADU 936 Ambattur, Chennai 156 Chennai TAMILNADU 1040 Arumbakkam, Chennai Kilpauk Ponamalle High Road, 157 Chennai TAMILNADU 1650 Chennai 158 Chennai TAMILNADU 2604 Nandanam Chennai 159 Chennai TAMILNADU 2143 Kodambakkam High Road, Chennai 160 Chennai TAMILNADU 937 Mandavelipakkam, Chennai 161 Chennai TAMILNADU 973 Abhirampuram, Chennai 162 Chennai TAMILNADU 1609 Adyar Padmanabhanagar, Chennai 163 Chennai TAMILNADU 2605 K K Nagar, Chennai 164 Chennai TAMILNADU 2649 Thiruvanmiyur, Chennai 165 Chennai TAMILNADU 938 Royepeth, Chennai 166 Chennai TAMILNADU 2782 Koyambedu, Chennai 167 Chennai TAMILNADU 907 Kellys, Chennai 168 Chennai TAMILNADU 933 Saidapet, Chennai 169 Chennai TAMILNADU 931 Tondiarpet, Chennai 170 Chennai TAMILNADU 2648 Saligramam, Chennai 171 Chennai TAMILNADU 2771 MahilaBanking, Chennai 172 Chennai TAMILNADU 2666 Valmiki Nagar, Chennai 173 Chennai TAMILNADU 916 Tiruvottiyoor, Chennai 174 Chennai TAMILNADU 972 Shenoy Nagar, Chennai 175 Chennai TAMILNADU 927 Pondicherry Muthialpet

105

176 Chennai TAMILNADU 1374 Broadway, Chennai 177 Chennai TAMILNADU 935 Poonamalle, Chennai 178 Chennai TAMILNADU 2773 Santhome High Road, Chennai 179 Chennai TAMILNADU 2541 Tambaram, Chennai 180 Chennai TAMILNADU 2504 Valasaravakkam, Chennai 181 Chennai TAMILNADU 908 G P Road, Chennai 182 Chennai TAMILNADU 1834 Anna Nagar West, Chennai 183 Chennai TAMILNADU 934 Chennai Vadapalani 184 Chennai TAMILNADU 416 Chennai Teynampet 185 Chennai TAMILNADU 1550 Chennai Kotturpuram 186 Chennai TAMILNADU 1283 Chennai Habibulla Road 187 Chennai TAMILNADU 915 Chennai Mylapore 188 Chennai TAMILNADU 917 Chennai T Nagar 189 Chennai TAMILNADU 942 Chennai Kasturba Nagar 190 Chennai TAMILNADU 929 Chennai Nanganallur 191 Chennai TAMILNADU 1287 Chennai St Maty Road 192 Chennai TAMILNADU 2539 Chennai Velacherry 193 Coimbatore TAMILNADU 1232 Madukkarai 194 Coimbatore TAMILNADU 1248 Trichy Road, Coimbatore 195 Coimbatore TAMILNADU 1207 R S Puram, Coimbatore 196 Coimbatore TAMILNADU 1228 Pollachi 197 Coimbatore TAMILNADU 1246 Tiruppur Main 198 Coimbatore TAMILNADU 1206 Gandhipuram 199 Coimbatore TAMILNADU 3061 Vadavalli 200 Coimbatore TAMILNADU 1204 Head Quarters Road, Coimbatore 201 Coimbatore TAMILNADU 1239 Saibaba Colony, Coimbatore 202 Coimbatore TAMILNADU 1131 Park Road, Erode 203 Coimbatore TAMILNADU 1215 Chennimalai 204 Coimbatore TAMILNADU 1104 Erode Cutchery Road (Main) 205 Coimbatore TAMILNADU 1510 Perumannallur Road, Tiruppur

106

206 Coimbatore TAMILNADU 1236 Gobichettypalyam 207 Coimbatore TAMILNADU 1030 Sirumugai 208 Coimbatore TAMILNADU 1337 Zamin Uthukuli 209 Coimbatore TAMILNADU 1213 Palladam 210 Coimbatore TAMILNADU 1027 Vellakovil 211 Coimbatore TAMILNADU 1363 Perumannallur 212 Coimbatore TAMILNADU 1262 Gudalur 213 Dehradun UTTARAKHAND 1182 Rajpur Road, Dehradun 214 Dehradun UTTARAKHAND 2162 Clock Tower, Dehradun 215 Dehradun UTTARAKHAND 2726 Shastri Nagar, Dehradun 216 Dehradun UTTARAKHAND 2163 S.P.Road, Dehradun 217 Dehradun UTTARAKHAND 2200 Roorkee 218 Dehradun UTTARAKHAND 2166 New Tehri Town 219 Dehradun UTTARAKHAND 2181 Kotdwara 220 Dehradun UTTARAKHAND 2543 Rudrapur 221 Dehradun UTTARAKHAND 2795 Kashipur 222 Dehradun UTTARAKHAND 2324 Almora 223 Delhi DELHI UT 1445 Delhi Hauzkhas 224 Delhi DELHI UT 350 Delhi Green Park 225 Delhi DELHI UT 1565 Delhi Pitambura 226 Delhi DELHI UT 2010 Delhi East Patel Nagar 227 Delhi DELHI UT 349 Delhi Maharanibagh 228 Delhi DELHI UT 391 Delhi Tagore Garden 229 Delhi DELHI UT 1098 Delhi Parliament Street 230 Delhi DELHI UT 267 Delhi South Extn 231 Delhi DELHI UT 307 Delhi Janpath 232 Delhi DELHI UT 143 F-19 Connaught Circus, Delhi 233 Delhi DELHI UT 2009 H-54 Connaught Circus, Delhi 234 Delhi DELHI UT 390 Nehru Place, Delhi 235 Delhi DELHI UT 1386 Rajouri Garden, Delhi

107

236 Delhi DELHI UT 1300 Vivek Vihar, Delhi 237 Delhi DELHI UT 1484 Jit Singh Marg, Delhi 238 Delhi DELHI UT 2019 Raja Garden, Delhi 239 Delhi DELHI UT 2743 Saket, Delhi 240 Delhi DELHI UT 2740 Punjabi Bagh, Delhi 241 Delhi DELHI UT 1170 Shakti Nagar, Delhi 242 Delhi DELHI UT 367 Karol Bagh, Delhi 243 Delhi DELHI UT 347 R K Puram, Delhi 244 Delhi DELHI UT 2593 Janakpuri, Delhi 245 Delhi DELHI UT 1387 Malviya Nagar, Delhi 246 Delhi DELHI UT 2007 Bhogal, Delhi 247 Delhi DELHI UT 2756 Patpargunj, Delhi 248 Delhi DELHI UT 2011 15A,Kamala Nagar, Delhi 249 Delhi DELHI UT 2848 Hansaraj College, Delhi 250 Delhi DELHI UT 1974 Gandhi Nagar, Delhi 251 Delhi DELHI UT 2768 Lakshmi Nagar, Delhi 252 Delhi DELHI UT 158 DDU Marg, Delhi 253 Delhi DELHI UT 1768 Triveni Phase II, Delhi 254 Delhi DELHI UT 2706 Pashchim Vihar, Delhi 255 Delhi DELHI UT 2801 Mayur Vihar Phase I, Delhi 256 Delhi DELHI UT 1956 Mayur Vihar Phase II, Delhi 257 Delhi DELHI UT 157 Diplomatic Enclave, Delhi 258 Delhi DELHI UT 180 Fountain, Delhi 259 Delhi DELHI UT 2416 Kingsway Camp, Delhi 260 Delhi DELHI UT 2591 Sarita Vihar, Delhi 261 Delhi DELHI UT 2758 Rohini Sector 15, Delhi 262 Durgapur WEST BENGAL 186 Durgapur Main 263 Durgapur WEST BENGAL 4163 Durgapur S M E 264 Ernakulam KERALA 806 South, Ernakulam 265 Ernakulam KERALA 982 Ayyappanakavu

108

266 Ernakulam KERALA 812 Sultanpet, Palakkad 267 Ernakulam KERALA 2774 Angamaly 268 Ernakulam KERALA 713 Mulanthurthy, Ernakulam 269 Ernakulam KERALA 722 Thodupuzha 270 Ernakulam KERALA 805 Benajree Road, Ernakulam 271 Ernakulam KERALA 803 Broadway, Ernakulam 272 Ernakulam KERALA 1859 Kadavanthara 273 Ernakulam KERALA 744 Chittalancherry 274 Ernakulam KERALA 714 Muvattupuzha 275 Ernakulam KERALA 854 Kunnamkulam 276 Ernakulam KERALA 853 Pattambi 277 Ernakulam KERALA 719 Shornur 278 Ernakulam KERALA 721 Trissur West Palace Road 279 Ernakulam KERALA 1166 Kalpathy, Phalghat 280 Ernakulam KERALA 804 Alwaye 281 Ernakulam KERALA 818 Tripunithura 282 Goa GOA UT 321 Old Goa 283 Goa GOA UT 342 Sanquiln, Goa 284 Goa GOA UT 320 Cansaulim, Goa 285 Goa GOA UT 319 Candolium,n Goa 286 Goa GOA UT 332 Mapusa, Goa 287 Gulbarga KARNATAKA 873 Station Bazar, Gulbarga 288 Gulbarga KARNATAKA 513 Gulbarga Main 289 Gulbarga KARNATAKA 519 Raichur 290 Gulbarga KARNATAKA 448 Bidar 291 Gulbarga KARNATAKA 504 Bijapur Main 292 Gurgaon HARYANA 1723 Gurgaon Main 293 Gurgaon HARYANA 2748 Faridabad Sector 9 294 Gurgaon HARYANA 2847 Faridabad Sector 16 295 Gurgaon HARYANA 2057 Rohtak Outer Quilla Road

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296 Gurgaon HARYANA 2041 Haily Mandi 297 Guwahati ASSAM 1861 Dispur Main 298 Guwahati ASSAM 177 Fancy Bazar, Guwahati 299 Guwahati ASSAM 1184 Shillong 300 Guwahati ASSAM 1155 Sivasagar 301 Guwahati ASSAM 2449 Duliajan 302 Hubli KARNATAKA 1628 Vidya Nagar, Hubli 303 Hubli KARNATAKA 1590 K B Extension, Davangere 304 Hubli KARNATAKA 508 Mandipet, Davangere 305 Hubli KARNATAKA 1513 Vinoba Nagar, Davangere 306 Hubli KARNATAKA 1634 Belgaum Camp 307 Hubli KARNATAKA 501 Annigeri 308 Hubli KARNATAKA 2949 Keshwapur, Hubli 309 Hubli KARNATAKA 1425 Bellary Cantonment 310 Hubli KARNATAKA 537 Hospet 311 Hubli KARNATAKA 698 Challakere 312 Hubli KARNATAKA 509 Dharwad Main 313 Hubli KARNATAKA 505 Belgaum Khade Bazaar 314 Hubli KARNATAKA 1382 B N Nagar, Hubli 315 Hubli KARNATAKA 2853 Durgadbail, Hubli 316 Hubli KARNATAKA 457 Shiggon 317 Hubli KARNATAKA 1514 Dharwad Narayanpur Hyderabad ANDHRA Mallepalle, Hyderabad PRADESH 318 8659 Hyderabad ANDHRA Asif Nagar, Hyderabad PRADESH 319 1369 ANDHRA 320 Hyderabad PRADESH 649 Narayanaguda, Hyderabad ANDHRA 321 Hyderabad PRADESH 1090 Hayat Nagar, Hyderabad ANDHRA 322 Hyderabad PRADESH 848 Gandhi Nagar, Hyderabad 110

ANDHRA 323 Hyderabad PRADESH 2620 Cantonment, Secunderabad ANDHRA 324 Hyderabad PRADESH 3327 Chandanagar, Hyderabad ANDHRA 325 Hyderabad PRADESH 624 Maredpally, Secunderabad ANDHRA 326 Hyderabad PRADESH 670 Uppal, Hyderabad ANDHRA 327 Hyderabad PRADESH 2493 Jubilee Hills, Hyderabad ANDHRA 328 Hyderabad PRADESH 3459 Tolichowki, Hyderabad ANDHRA 329 Hyderabad PRADESH 1787 Somajiguda, Hyderabad ANDHRA 330 Hyderabad PRADESH 2540 Nallakunta, Hyderabad ANDHRA 331 Hyderabad PRADESH 2818 Saidabad Colony, Hyderabad ANDHRA 332 Hyderabad PRADESH 845 S D Road, Secunderabad MADHYA 333 Indore PRADESH 2074 Palasia, Indore MADHYA 334 Indore PRADESH 1476 Navlakha, Indore MADHYA 335 Indore PRADESH 2653 Khajrana Road, Indore MADHYA 336 Indore PRADESH 325 M G Road, Indore MADHYA 337 Indore PRADESH 359 R N T, Indore 338 Jaipur RAJASATHAN 169 Udaipur Main 339 Jaipur RAJASTHAN 1853 Sikar 340 Jaipur RAJASTHAN 2134 Pruthiraj Marg, Ajmer 341 Jaipur RAJASTHAN 2793 Vaishali nagar, Jaipur 342 Jaipur RAJASTHAN 2331 Mansarovar, Jaipur 343 Jalandhar PUNJAB 2096 Hoshiarpur Main 344 Jalandhar PUNJAB 165 BMC Chowk, Jalandhar 345 Jalandhar PUNJAB 2082 Gopal Nagar, Amritsar 346 Jalandhar PUNJAB 1401 Kapurthala

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347 Jalandhar PUNJAB 1402 Gurdaspur 348 Karnal HARYANA 2060 Yamuna Nagar 349 Karnal HARYANA 2046 Karnal Main 350 Karnal HARYANA 2030 Ambala City 351 Karnal HARYANA 1403 Sirsa Main 352 Karnal HARYANA 2058 Sirsa Meena Bazaar 353 Kolkata KOLKOTA 145 Chowrangee, Kolkata 354 Kolkata KOLKOTA 980 Jadavpur, Kolkata 355 Kolkata KOLKOTA 1392 Hare Street, Kolkata 356 Kolkata KOLKOTA 8626 Thakurpukur 357 Kolkata KOLKOTA 303 Canning Street, Kolkata 358 Kolkata KOLKOTA 315 Princep Street, Kolkata 359 Kolkata KOLKOTA 150 Gariahat, Kolkata 360 Kolkata KOLKOTA 2549 Slat Lake city, Kolkata 361 Kolkata KOLKOTA 323 Sarat Bose Road, Kolkata 362 Kolkata KOLKOTA 153 L C Road, Kolkata 363 Kolkata KOLKOTA 2559 Park Sreet, Kolkata 364 Kolkata KOLKOTA 3267 Rajarhar, Kolkata 365 Lucknow UTTAR PRADESH 2186 Sapru Marg, Lucknow 366 Lucknow UTTAR PRADESH 1258 Alambagh, Lucknow 367 Lucknow UTTAR PRADESH 1673 Darsanpura, Kanpur 368 Lucknow UTTAR PRADESH 363 Hazratgunj, Lucknow 369 Lucknow UTTAR PRADESH 2355 Kanpur Overseas 370 Lucknow UTTAR PRADESH 144 Aminabad, Lucknow 371 Lucknow UTTAR PRADESH 2150 Bareilly Chowki Chauraha 372 Madurai TAMILNADU 1509 Madurai South veli street 373 Madurai TAMILNADU 1010 West Avanimoola Street, Madurai 374 Madurai TAMILNADU 1008 Grand Central, Madurai 375 Madurai TAMILNADU 1026 Kanyakumari 376 Madurai TAMILNADU 2397 Perumalpuram, Tirunelveli

112

377 Madurai TAMILNADU 1119 Junction, Tirunelveli 378 Madurai TAMILNADU 922 Srivilliputtur 379 Madurai TAMILNADU 924 Virudnagar 380 Madurai TAMILNADU 901 Aruppukottai 381 Madurai TAMILNADU 1007 Ramnad Road, Madurai 382 Madurai TAMILNADU 2808 Ramnathpuram 383 Madurai TAMILNADU 1012 Tallakulam 384 Madurai TAMILNADU 2841 Mattuthavani, Madurai (Anna Nagar) 385 Madurai TAMILNADU 2404 Nagercoil K P Road 386 Madurai TAMILNADU 1112 Meenakshipuram,Nagercoil 387 Madurai TAMILNADU 1107 Kovilpatti 388 Madurai TAMILNADU 2750 Tirunelveli Maharaja Nagar 389 Madurai TAMILNADU 1114 Palayamkottai 390 Madurai TAMILNADU 1116 Shenkottah 391 Madurai TAMILNADU 1598 Pudur, Madurai 392 Mangalore KARNATAKA 652 Valencia 393 Mangalore KARNATAKA 631 Gandhinagar, Mangalore 394 Mangalore KARNATAKA 618 Court Road, Udupi 395 Mangalore KARNATAKA 615 Puttur 396 Mangalore KARNATAKA 609 Karkala 397 Mangalore KARNATAKA 520 Sirsi 398 Mangalore KARNATAKA 634 Suratkal 399 Mangalore KARNATAKA 842 Shivbagh, Mangalore 400 Mangalore KARNATAKA 1978 Kodialbail, Mangalore 401 Mangalore KARNATAKA 1333 Balmatta Road, Mangalore 402 Mangalore KARNATAKA 611 Founders, Mangalore 403 Mangalore KARNATAKA 602 Bantwal 404 Mangalore KARNATAKA 635 Kinnigoli 405 Mangalore KARNATAKA 1602 Urwa Market, Mangalore 406 Mangalore KARNATAKA 840 Panambur, Mangalore

113

407 Meerut UTTAR PRADESH 1177 Noida Main 408 Meerut UTTAR PRADESH 2189 Delhi Road, Meerut 409 Meerut UTTAR PRADESH 1149 Navyugmarket, Ghaziabad 410 Meerut UTTAR PRADESH 1683 Saibad Industrial Area, Ghaziabad 411 Meerut UTTAR PRADESH 199 Meerut Abu Lane 412 Mumbai MAHARASHTRA 113 Mumbai Worli 413 Mumbai MAHARASHTRA 112 Mumbai Sion West 414 Mumbai MAHARASHTRA 207 Mumbai Khar West 415 Mumbai MAHARASHTRA 228 Thane - Naupada 416 Mumbai MAHARASHTRA 132 Mumbai Mahim 417 Mumbai MAHARASHTRA 126 Mumbai Borivilli (W) 418 Mumbai MAHARASHTRA 217 Mumbai Kalwa 419 Mumbai MAHARASHTRA 1389 Mumbai New Marine Lines Mumbai J B Nagar 420 Mumbai MAHARASHTRA 2675 421 Mumbai MAHARASHTRA 129 Mumbai Ghatkopar (W) Mumbai MIDC Andheri 422 Mumbai MAHARASHTRA 2840 423 Mumbai MAHARASHTRA 117 Vikroli, Mumbai 424 Mumbai MAHARASHTRA 103 Bandra West, Mumbai 425 Mumbai MAHARASHTRA 124 Bhandup Main, Mumbai 426 Mumbai MAHARASHTRA 3501 Thane Louiswadi, Mumbai 427 Mumbai MAHARASHTRA 5079 Kausa Mumbra, Mumbai 428 Mumbai MAHARASHTRA 231 Koliwada Sion, Mumbai 429 Mumbai MAHARASHTRA 249 Dombivili West, Mumbai 430 Mumbai MAHARASHTRA 119 Vakola, Mumbai 431 Mumbai MAHARASHTRA 127 Sakinaka, Mumbai 432 Mumbai MAHARASHTRA 2677 Lokhandwala Andheri, Mumbai 433 Mumbai MAHARASHTRA 229 Chembur Sindhi Society, Mumbai 434 Mumbai MAHARASHTRA 2645 Mira Road East, Mumbai 435 Mumbai MAHARASHTRA 128 Santacruz West, Mumbai 436 Mumbai MAHARASHTRA 238 Central, Mumbai

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437 Mumbai MAHARASHTRA 204 Girgaum, Mumbai 438 Mumbai MAHARASHTRA 2899 Mahavir Nagar, Mumbai 439 Mumbai MAHARASHTRA 171 Varsova, Mumbai 440 Mumbai MAHARASHTRA 2733 LBS Kurla, Mumbai 441 Mumbai MAHARASHTRA 130 Prabhadevi, Mumbai 442 Mumbai MAHARASHTRA 230 Kalyan Murbad Road, Mumbai 443 Mumbai MAHARASHTRA 264 Ulhasnagar 5, Mumbai 444 Mumbai MAHARASHTRA 1879 Cuffe Parade, Mumbai 445 Mumbai MAHARASHTRA 2356 Nerul East, Mumbai 446 Mumbai MAHARASHTRA 2674 Mulund East, Mumbai 447 Mumbai MAHARASHTRA 2724 IIT Powai, Mumbai 448 Mumbai MAHARASHTRA 121 JVPD, Mumbai 449 Mumbai MAHARASHTRA 125 Dahisar East, Mumbai 450 Mumbai MAHARASHTRA 2663 Kandivili East, Mumbai 451 Mumbai MAHARASHTRA 3305 Bhayender East, Mumbai 452 Mumbai MAHARASHTRA 154 Mulund Camp, Mumbai 453 Mumbai MAHARASHTRA 107 Dadar West, Mumbai 454 Mumbai MAHARASHTRA 223 Kakad Market, Mumbai 455 Mumbai MAHARASHTRA 118 Kandivili West, Mumbai 456 Mysore KARNATAKA 566 Mysore Jayalakshmipuram 457 Mysore KARNATAKA 1512 Mysore Jayanagar(Kuvenpu Nagar) 458 Mysore KARNATAKA 1614 Mysore Nanjumalige (Lakshmipuram) 459 Mysore KARNATAKA 565 Mysore Nazarbad 460 Mysore KARNATAKA 876 Mysore Saraswathipuram 461 Mysore KARNATAKA 875 Tilak Nagar, Mysore 462 Mysore KARNATAKA 2656 Vijaya Nagar, Mysore 463 Mysore KARNATAKA 2501 Hassan B M Road 464 Mysore KARNATAKA 517 Madikere Main 465 Mysore KARNATAKA 538 Chamaraj Mohalla, Mysore 466 Mysore KARNATAKA 877 Industrial Suburb, Mysore

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467 Mysore KARNATAKA 2655 Rama Krishna Nagar, Mysore 468 Mysore KARNATAKA 1080 Siddartha Nagar, Mysore 469 Mysore KARNATAKA 3080 J P Nagar, Mysore 470 Mysore KARNATAKA 2981 Shakthi Nagar, Mysore 471 Mysore KARNATAKA 781 Arsikere 472 Mysore KARNATAKA 795 Kollegala 473 Mysore KARNATAKA 694 Sakleshapura 474 Mysore KARNATAKA 588 Holenarasipura 475 Nagpur MAHARASHTRA 265 Gandhinagar, Nagpur 476 Nagpur MAHARASHTRA 1404 Ramdaspeth, Nagpur 477 Nagpur MAHARASHTRA 1397 Bhandara 478 Nagpur MAHARASHTRA 2078 Central Avenue, Nagpur 479 Nagpur MAHARASHTRA 1083 Itwari 480 Patna BIHAR 1405 Danapur cantt 481 Patna BIHAR 2519 Raja Bazar, Patna 482 Patna BIHAR 2518 Pataliputra 483 Patna BIHAR 286 Fatwah 484 Patna BIHAR 257 Gaya Main 485 Patna BIHAR 2003 Gaya Bajaja Road 486 Patna BIHAR 1967 Boring Road, Patna 487 Patna BIHAR 1434 Budh Marg, Patna 488 Patna BIHAR 357 Kadam Kuan, Patna 489 Patna BIHAR 2520 Kakarbagh, Patna 490 Patna BIHAR 352 Patna Main 491 Pune MAHARASHTRA 2644 Karve Road, Pune 492 Pune MAHARASHTRA 262 Model Colony, Pune 493 Pune MAHARASHTRA 220 Lohagaon 494 Pune MAHARASHTRA 259 Hadapsar 495 Pune MAHARASHTRA 263 Koregaon Park 496 Pune MAHARASHTRA 161 Kirkhe, Pune

116

497 Pune MAHARASHTRA 361 Bhavani Pet, Pune 498 Pune MAHARASHTRA 418 Pimpri, Pune 499 Pune MAHARASHTRA 260 Sadashiv Pet, Pune 500 Pune MAHARASHTRA 383 Swargate, Pune 501 Purnea WEST BENGAL 2311 Samastipur 502 Purnea WEST BENGAL 1161 Purnea Main 503 Raipur MADYA PRADESH 381 Raipur Main 504 Raipur MADYA PRADESH 2555 G E Road, Raipur 505 Raipur MADYA PRADESH 191 Bilaspur 506 Raipur MADYA PRADESH 298 Bhilai Main 507 Raipur MADYA PRADESH 2548 Bhilai SME 508 Ranchi JHARKHAND 377 Ranchi Main 509 Ranchi JHARKHAND 324 Bistupur Jamshedpur Main 510 Ranchi JHARKHAND 1253 Bokaro Steel City 511 Ranchi JHARKHAND 1421 Hazaribagh 512 Ranchi JHARKHAND 2515 Ramgarh Cantonment 513 Salem TAMILNADU 1217 Fort, Salem 514 Salem TAMILNADU 1225 Alagapuram, Salem 515 Salem TAMILNADU 949 Arni 516 Salem TAMILNADU 988 Vellore Tyagarajapuram 517 Salem TAMILNADU 985 Rasipuram 518 Salem TAMILNADU 1129 Vellore Main 519 Salem TAMILNADU 969 Ranipet 520 Salem TAMILNADU 1972 Hosur 521 Salem TAMILNADU 2394 Namakkal 522 Salem TAMILNADU 735 Serapalli 523 Shimoga KARNATAKA 2907 Vinoba Nagar, Shimoga 524 Shimoga KARNATAKA 524 Sivamurthy Circle, Shimoga 525 Shimoga KARNATAKA 2386 B H Extension, Chickmagalur 526 Shimoga KARNATAKA 507 Chikmaglur Main

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527 Shimoga KARNATAKA 872 Vidya Nagar, Shimoga 528 Shimoga KARNATAKA 575 Shikaripura ANDHRA 529 Tirupathi PRADESH 1965 Tirupathi ANDHRA 530 Tirupathi PRADESH 852 Chittor ANDHRA 531 Tirupathi PRADESH 628 Nellore ANDHRA 532 Tirupathi PRADESH 1319 Nandyal 533 Trichy TAMILNADU 2997 Trichy Thillainagar 534 Trichy TAMILNADU 1227 Karur 535 Trichy TAMILNADU 1278 Sri nagar Colony, Kumbakonam 536 Trichy TAMILNADU 1216 Pudukottai 537 Trichy TAMILNADU 1285 Railway Junction, Trichy 538 Trichy TAMILNADU 1222 Teppakulam 539 Trichy TAMILNADU 2640 Srirangam 540 Trichy TAMILNADU 1212 Nagapattinam 541 Trichy TAMILNADU 1269 Neyveli 542 Trichy TAMILNADU 1249 Puthur, Trichy 543 Trichy TAMILNADU 948 Vridachalam 544 Trichy TAMILNADU 1277 Karaikal 545 Trichy TAMILNADU 2627 Ariyalur 546 Trichy TAMILNADU 1221 Thanjavur 547 Trichy TAMILNADU 1018 Palani 548 Trichy TAMILNADU 1006 Dindigul Salai Road(Main) 549 Trichy TAMILNADU 1202 Aduthurai 550 Trichy TAMILNADU 1250 Cuddalore 551 Trichy TAMILNADU 1459 Dindigul Nagalnagar 552 Trichy TAMILNADU 1224 Turaiyur Trivandrum KERALA Trivandrum Cantonement 553 819 554 Trivandrum KERALA 822 Puthenchanthai, Traivandrum

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555 Trivandrum KERALA 821 Sasthamangalam, Trivandrum 556 Trivandrum KERALA 2499 Cosmopolitan, Trivandrum 557 Trivandrum KERALA 716 Neyyanttinkara 558 Trivandrum KERALA 2989 Technopark, Trivandrum 559 Trivandrum KERALA 2769 Pettah, Trivandrum 560 Trivandrum KERALA 816 Kollam Chinnakada 561 Trivandrum KERALA 1786 Thattamala 562 Trivandrum KERALA 2495 Pandalam 563 Trivandrum KERALA 1990 Chengannur 564 Trivandrum KERALA 2319 Ranni KERALA 565 Trivandrum 2608 Ulloor, Trivandrum 566 Trivandrum KERALA 1163 Anchamada 567 Trivandrum KERALA 1053 Iroorpara 568 Trivandrum KERALA 2681 Kottarakara 569 Trivandrum KERALA 705 Chenganacherry 570 Trivandrum KERALA 809 Kottayam Main 571 Trivandrum KERALA 1595 Muttada, Trivandrum 572 Trivandrum KERALA 815 Anandavalleswaram, Kollam 573 Trivandrum KERALA 2791 Pattom, Trivandrum 574 Trivandrum KERALA 820 Chalai 575 Trivandrum KERALA 2965 Tirumala 576 Trivandrum KERALA 2607 Vazhuthacaud KERALA 577 Trivandrum 2357 Adoor 578 Trivandrum KERALA 718 Pulincunno 579 Trivandrum KERALA 2896 Karunagappally 580 Trivandrum KERALA 829 Palai Arunapuram 581 Trivandrum KERALA 1523 Kottayam Temple Road 582 Trivandrum KERALA 814 Kollam Main 583 Trivandrum KERALA 860 Haripad 584 Trivandrum KERALA 2491 Ettumanoor

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585 Varanasi UTTAR PRADESH 1191 Saranath, Varanasi 586 Varanasi UTTAR PRADESH 2453 Lanka, Varanasi 587 Varanasi UTTAR PRADESH 1658 Gorakhpur Main 588 Varanasi UTTAR PRADESH 1818 Kalyani 589 Varanasi UTTAR PRADESH 627 Civil Lines, Allahabad ANDHRA 590 Vijayawada PRADESH 892 Patamata, Vijayawada ANDHRA 591 Vijayawada PRADESH 605 Guntur Main ANDHRA 592 Vijayawada PRADESH 2985 Vijayawada Bharathi Nagar ANDHRA 593 Vijayawada PRADESH 895 Gudiwada ANDHRA 594 Visakhapatnam PRADESH 2424 Dwaraka Nagar, Visakhapatnam ANDHRA 595 Visakhapatnam PRADESH 1837 Srikakulam ANDHRA 596 Visakhapatnam PRADESH 644 Vizianagaram ANDHRA 597 Visakhapatnam PRADESH 1393 Salur ANDHRA 598 Visakhapatnam PRADESH 1661 V T Agraharam ANDHRA 599 Visakhapatnam PRADESH 2500 M V P Colony, Visakhapatnam ANDHRA 600 Visakhapatnam PRADESH 2777 Ravulapalem

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NON-SHIKHAR BRANCHES- SME BRANHCES

CANARA BANK CO III 256 SPECIALISED SME FLOOR, CAMAC STREET West 1 2 BRANCH, KOLKATA KOLKATA-700 016 KOLKATA Kolkata Bengal

SPECIALISED SME C- 109, Industrial Area, 264 BRANCH, Bulandashahar Road, Uttar 2 7 GHAZIABAD Ghaziabad GHAZIABAD Meerut Pradesh

Ramanchal,5/18,Goolar Raod, SAKTHINAGAR 237 SPECIALISED SME TIRAHA ALIGARH-202 Uttar 3 5 BRANCH, ALIGARH 001 ALIGARH Agra Pradesh

PLOT NO 74, H.No.5-5- SPECIALISED SME 35/15/ 1&3 MYTHRI BRANCH, TOWERS, 242 HYDERABAD PRASHANTHINAGAR RANGA 4 7 KUKATPALLY HYDERABAD-500072 REDDY Hyderabad Telangana

50, V M R Compex,Bye- Pass Road, 246 SPECIALISED SME VASANTHANAGAR,Mad Tamil 5 1 BRANCH, MADURAI urai 625 003 MADURAI Madurai Nadu

Door No.27, Jawans Bhavan, I Floor, Travellers Bungalow SPECIALISED SME Road, Coimbatore- 239 BRANCH, 641018, Coimbatore Tamil 6 6 COIMBATORE South Tq COIMBATORE Coimbatore Nadu

121

4/357, Plot No. 397, SPECIALISED SME Nehru Nagar, Old 261 BRANCH, Mahabalipuram Road, KANCHEEPUR Tamil 7 7 PERUNGUDI Chennai - 600 096 AM Chennai Nadu

265 SPECIALISED SME 1-A, Riico Industrial 8 4 BRANCH, GEGAL Area, Gegal, 305023 AJMER Jaipur Rajasthan

SPECIALISED SME 212 BRANCH, Dalhousie Road, 9 3 PATHANKOT Pathankot 145001 PATHANKOT Jalandhar Punjab

Link Road, Cheema 258 SPECIALISED SME Chowk, OLDG T ROAD, 10 4 BRANCH, LUDHIANA LUDHIANA-141 003 LUDHIANA Chandigarh Punjab

B D COMPLEX VED VYAS 354 SPECIALISED SME CHOWK N H 23, Bhubaneshw 11 1 BRANCH, ROURKELA ROURKELA-769 041 SUNDARGARH ar Orissa

MCCIA BLDG, J-462 MIDC (GROUND FLOOR), GANESH NAGAR, OFF TELCO 243 SPECIALISED SME ROAD, BHOSARI, PCMC Maharasht 12 1 BRANCH, PUNE PUNE-411 026 PUNE Pune ra

X-263, I Floor, Patni 348 SPECIALISED SME Complex, Wardha Road, Maharasht 13 1 BRANCH, BUTIBORI Butibori-441108 NAGPUR Nagpur ra

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Narayan Building, SPECIALISED SME Iifloor, Kurla Andheri, 241 BRANCH, MUMBAI Road, Sakinaka Mumbai MUMBAI Maharasht 14 1 SAKINAKA 400072 SUBURBAN Mumbai ra

15-A, 15-B, NIRMAL TOWER, NEAR APSARA TALKIES, FIRST FLOOR, 345 SPECIALISED SME RAISEN ROAD, Madhya 15 7 BRANCH, BHOPAL BHOPAL-462 023 BHOPAL Bhopal Pradesh

D No. V/424, SPECIALISED SME Menonpara Road, 238 BRANCH, Kanjikode, PIN- 16 0 KANJIKODE 678621,Palghat PALAKKAD Ernakulam Kerala

238 SPECIALISED SME Ayisha's, 1B/1068, I, Jail 17 5 BRANCH, CALICUT Road, CALICUT-673004 KOZHIKODE Calicut Kerala

4A & 5A, MIG II, 3RD SPECIALISED SME CROSS II STAGE 243 BRANCH, HASSAN KUVEMPUNAGAR 18 8 KUVEMPUNAGAR HASSAN-573201 HASSAN Mysore Karnataka

Ground Floor, Ram Bhavan Complex, SPECIALISED SME Kodiyabail Post, 405 BRANCH, Mangalore-575003, DAKSHINA 19 7 MANGALORE Mangalore Tq KANNADA Mangalore Karnataka

697/1, Vikas Plaza, Hadadi Road, SPECIALISED SME SHIVAKUMAR SWAMY 244 BRANCH, EXTN,DAVANGERE- 20 3 DAVANAGERE 577005 DAVANGERE Hubli Karnataka

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SPECIALISED SME OF COMPOUND, 332 BRANCH, RAICHUR HYDERABAD ROAD, 21 1 HYDERABAD ROAD RAICHUR-584 102 RAICHUR Gulbarga Karnataka

NO 22 1ST FL MUNICIPAL COMPLEX, 247 SPECIALISED SME BEHIND BUS STAND Bangalore 22 7 BRANCH, MALUR Malur - 563 130 KOLAR Rural Karnataka

Kiadb Building, Industrial Area SPECIALISED SME Complex, Bangalore 240 BRANCH, Hosur Road, BANGALORE Bangalore 23 8 BOMMASANDRA Bommasandra 562158 URBAN Metro Karnataka

Virdi Bhawan, Main Road, Adityapur, JAMSHEDPUR-831 013, SPECIALISED SME DIST:SARAIKELA- 279 BRANCH, KHARSWAN,JHARKHAN SERAIKELA- 24 9 ADITYAPUR D STATE KHARSAWAN Ranchi Jharkhand

243 SPECIALISED SME 257/1 258/1 SAI ROAD Himachal 25 6 BRANCH, BADDI BADDI 173 205 SOLAN Chandigarh Pradesh

SPECIALISED SME Commodity 237 BRANCH, Complex,Sector-16, 26 4 PANCHKULA PANCHKULA-134 109 PANCHKULA Karnal Haryana

SPECIALISED SME 246 BRANCH, Ic-D2/1A,NIT, 27 4 FARIDABAD Faridabad-121001 FARIDABAD Gurgaon Haryana

I Floor, Trade House, Opp.SBI, Athugar 388 SPECIALISED SME Street, Nanpura, Surat- 28 7 BRANCH, SURAT 395001, Surat City Tq SURAT Ahmedabad Gujarat

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B-Block, Sikka SPECIALISED SME Chambers, I Floor,SLSC, 241 BRANCH, DELHI Dilshad Garden, Delhi NORTH EAST 29 4 DILSHAD GARDENS 110095 DELHI Delhi Delhi

SPECIALISED SME Mayuri Homes, BRANCH, GUNTUR Chandramouli Nagar, 249 CHANDRAMOULINA RING ROAD,Guntur-522 Andhra 30 2 GAR 007 GUNTUR Vijayawada Pradesh

Non Shikhar Branches - Retail Asset Hubs SL NO DPCOD . E BRNAME ADDRESS_3 CENTRE Circle State RETAIL ASSETS HUB M G ROAD BANGALORE BANGALOR Bangalor 1 3073 BANGALORE-I 560 001 E e Metro Karnataka RETAIL ASSETS HUB 2 3076 NEW DELHI NEW DELHI 110 001 DELHI Delhi Delhi RETAIL ASSETS HUB PRABHADEVI MUMBAI-400 Maharasht 3 3075 MUMBAI 025 MUMBAI Mumbai ra OPP.NEW MLA QURTS RETAIL ASSETS HUB ADASHNAGAR HYD-500 HYDERABA Hyderaba 4 3077 HYDERABAD 063 D d Telangana RETAIL ASSETS HUB Tamil 5 3074 CHENNAI-I CHENNAI-600 002 CHENNAI Chennai Nadu RETAIL ASSETS HUB PLOT NO 1 CHANDIGARH- CHANDIGA Chandiga Chandigar 6 3185 CHANDIGARH 160 022 RH rh h-UT RETAIL ASSETS HUB MANGALOR Mangalor 7 3226 MANGALORE MANGALORE-575 001 E e Karnataka RETAIL ASSETS HUB 8 3345 NEW DELHI-II NEW DELHI -110 027 DELHI Delhi Delhi RETAIL ASSETS HUB BANGALOR Bangalor 9 3668 BANGALORE-II BANGALORE-560 004 E e Metro Karnataka RETAIL ASSETS HUB 21 CAMAC STREET, West 10 3877 KOLKATA KOLKATA-700016 KOLKATA Kolkata Bengal RETAIL ASSETS HUB BANGALOR Bangalor 11 3990 BANGALORE-IV Bangalore-560025 E e Metro Karnataka RETAIL ASSETS HUB Tamil 12 3989 CHENNAI-II Chennai-600020 CHENNAI Chennai Nadu RETAIL ASSETS HUB 13 5037 DELHI HAUZ KHAS DELHI DELHI Delhi Delhi RETAIL ASSETS HUB Palakkad-678001, Ernakula 14 5631 PALAKKAD Palakkad Tq PALAKKAD m Kerala RETAIL ASSETS HUB Jadavpur, Kolkata-700032, West 15 3016 KOLKATA JADHAVPUR Kolkata Tehsil KOLKATA Kolkata Bengal

125

NON SHIKHAR - MID CORPORATE BRANCHES

DP_CODE BRANCH NAME CIRCLE 1826 CHENNAI MID CORPORATE BRANCH CHENNAI CHANDIGARH SECTOR 34-A MID CORPORATE 2452 BRANCH CHANDIGARH 2678 MUMBAI PRABHADEVI MID CORPORATE BRANCH MUMBAI SECUNDERABAD R P ROAD MID CORPORATE 4929 BRANCH HYDERABAD 3776 PUNE DECCAN GYMKANA MID CORPORATE BRANCH PUNE 5095 BANGALORE TOWN HALL MID CORPORATE BRANCH BANGALORE METRO 5004 KOLKATA MID CORPORATE BRANCH KOLKATA

NON SHIKHAR - PRIME CORPORATE BRANCHES DP_CODE BRANCH NAME CIRCLE DELHI PARLIAMENT STREET PRIME CORPORATE 1098 BRANCH III DELHI 1903 MUMBAI PRIME CORPORATE BRANCH-II MUMBAI 1942 DELHI PRIME CORPORATE BRANCH-II DELHI 2551 PUNE PRIME CORPORATE BRANCH PUNE 2596 CHENNAI PRIME CORPORATE BRANCH CHENNAI 2624 DELHI PRIME CORPORATE BRANCH-I DELHI 2630 MUMBAI PRIME CORPORATE BRANCH-I MUMBAI 2636 BANGALORE PRIME CORPORATE BRANCH BANGALORE METRO 2657 SECUNDERABAD PRIME CORPORATE BRANCH HYDERABAD 2560 KOLKATA PRIME CORPORATE BRANCH KOLKATA 3189 AHMEDABAD PRIME CORPORATE BRANCH AHMEDABAD 4891 CHANDIGARH PRIME CORPORATE BRANCH CHANDIGARH 5310 MUMBAI PRIME CORPORATE BRANCH-III MUMBAI

126

NON SHIKHAR - FINANCIAL INCLUSION BRANCHES SL CIRCLE CIRCLE NAME DP CODE BRANCH NAME NO. DP 1 7000 MANGALORE C.O. 0636 SHANKARPURA 2 7000 MANGALORE C.O. 0650 NERALAKATTE 3 7000 MANGALORE C.O. 0759 PERMUDE 4 7025 HUBLI C.O 0675 CASTLE ROCK 5 7025 HUBLI C.O 3637 RAJUR 6 7050 LUCKNOW C.O. 2155 BHIKARIPUR 7 7050 LUCKNOW C.O. 2170 GOILA 8 7075 AGRA C.O 0245 GONDA 9 7075 AGRA C.O 3609 DEHTORA 10 7075 AGRA C.O 3649 POIYA 11 7075 AGRA C.O 3650 KHEDIYA 12 7075 AGRA C.O 3670 DANDESRI 13 7075 AGRA C.O 3671 NAGLA MIAN PATTI DEVRI 14 7075 AGRA C.O 3672 BAROLI GUJJAR 15 7075 AGRA C.O 3684 CHAWALI 16 7125 BANGALORE RURAL C O 0426 BIDADI 17 7125 BANGALORE RURAL C O 0433 HAROHALLI 18 7125 BANGALORE RURAL C O 0497 KODAMBALLI 19 7125 BANGALORE RURAL C O 0498 SUGGENAHALLI 20 7125 BANGALORE RURAL C O 0528 NERALUR 21 7125 BANGALORE RURAL C O 0600 BEVOOR 22 7150 PATNA C.O. 1157 JANDAH 23 7150 PATNA C.O. 3624 EKDARWA 24 7150 PATNA C.O. 3625 ARSAR 25 7150 PATNA C.O. 3626 BADHNAGRA 26 7150 PATNA C.O. 3627 LODIA 27 7175 RANCHI C.O 1379 TANTNAGAR 28 7175 RANCHI C.O 3907 SIMALIA 29 7175 RANCHI C.O 4614 RADHANAGAR BOKARO 30 7175 RANCHI C.O 4615 RAMPUR DEOGHAR 31 7175 RANCHI C.O 4616 KUMARJURI DHANBAD 32 7175 RANCHI C.O 4617 PARASBANIA DHANBAD 33 7200 CHENNAI C.O. 3505 SHOLAVARAM 34 7200 CHENNAI C.O. 3614 SADURANGAPATTINAM 35 7225 COIMBATORE C.O 1260 KALLIPATTI

127

36 7225 COIMBATORE C.O 1335 GOMANGALAM 37 7225 COIMBATORE C.O 1363 PERUMANALLUR 38 7225 COIMBATORE C.O 1608 SADAYAMPALAYAM 39 7225 COIMBATORE C.O 1704 MALAYAPALAYAM 40 7225 COIMBATORE C.O 1838 NACHIPALAYAM 41 7225 COIMBATORE C.O 1839 SINGANALLUR 42 7300 TRIVANDRUM C.O. 4004 VELOOR 43 7350 CALICUT C.O 3786 NANNAMBRA 44 7350 CALICUT C.O 3787 THRIKKALANGODE 45 7425 JAIPUR C.O 3470 JASTANA 46 7425 JAIPUR C.O 3818 GUHANA 47 7500 KOLKATA C.O. 3615 MAJHERHAT 48 7500 KOLKATA C.O. 3616 KACHUA SWARUPNAGAR 49 7500 KOLKATA C.O. 3639 SONAMUKHI 50 7500 KOLKATA C.O. 3640 ABHIRAMPUR 51 7525 BHUBANESHWAR C.O 3297 NARAJ-MARTHAPUR 52 7525 BHUBANESHWAR C.O 3676 KANPUR ORISSA 53 7525 BHUBANESHWAR C.O 3677 BONDA 54 7525 BHUBANESHWAR C.O 4034 KASABA 55 7525 BHUBANESHWAR C.O 4424 UTTARANA 56 7550 GUWAHATI C.O 3951 TEGHERIA 57 7550 GUWAHATI C.O 3952 ARITHANG 58 7550 GUWAHATI C.O 3953 DALAK 59 7550 GUWAHATI C.O 4154 SUROKSPAR SOHIONG 60 7550 GUWAHATI C.O 4334 HATHINAPUR 61 7625 AHMEDABAD C.O 3572 JALIYANO MATH 62 7625 AHMEDABAD C.O 3891 MOTA RANDHA 63 7650 PUNE C.O 3760 OWE 64 7650 PUNE C.O 3769 VARNE 65 7650 PUNE C.O 3770 KIDGAON 66 7650 PUNE C.O 3771 WADGAON SHINDE 67 7650 PUNE C.O 3772 WASHI 68 7650 PUNE C.O 3773 PALI 69 7650 PUNE C.O 3793 AHWALWADI 70 7675 NAGPUR C.O 3127 GOREGAON (KD) 71 7675 NAGPUR C.O 3790 KOTHURNA 72 7675 NAGPUR C.O 3791 MOHDURA 73 7675 NAGPUR C.O 3792 BARBADI 74 7675 NAGPUR C.O 5379 MAJITPUR (FI) 75 7725 VISAKHAPATNAM C.O 3651 JEGURUPADU 76 7725 VISAKHAPATNAM C.O 3652 KONA FOREST

128

77 7725 VISAKHAPATNAM C.O 3720 VENKATAKRISHNA RAYAPURAM 78 7725 VISAKHAPATNAM C.O 3749 PANASAPADU 79 7725 VISAKHAPATNAM C.O 3750 TETAGUNTA 80 7800 MADURAI C.O. 3420 MADURAI GOMATHIPURAM 81 7800 MADURAI C.O. 3612 CHATRAPATTI 82 7800 MADURAI C.O. 3656 GUNARAMANALLUR 83 7800 MADURAI C.O. 3657 THERKU VALLIOOR 84 7800 MADURAI C.O. 3753 KALUNEER KULAM 85 7825 TRICHY C.O 1630 PUDUCHATRAM 86 7825 TRICHY C.O 3620 THETHAKUDI 87 7825 TRICHY C.O 3621 THANDALAI 88 7825 TRICHY C.O 3622 SEPLANATHAM 89 7900 CHANDIGARH C.O. 3065 HAZI CHIMBBA 90 7900 CHANDIGARH C.O. 3789 BHANGER KHERA 91 7900 CHANDIGARH C.O. 4332 RANGHRA KALAN 92 7900 CHANDIGARH C.O. 4333 KOTLA DADHERI 93 7930 DEHRADUN C.O 3569 SALEMPUR RAJPUTANA 94 7931 JALANDHAR C.O 2086 BEGOWAL 95 7931 JALANDHAR C.O 3064 DEHRIWAL 96 7931 JALANDHAR C.O 3610 SUFI PIND 97 7931 JALANDHAR C.O 3611 GURKHA 98 7932 GURGAON C.O 3967 NAWADA FATEHPUR 99 7932 GURGAON C.O 3996 REWARI KHERA 100 7932 GURGAON C.O 3997 KITHWARI 101 7933 VARANASI C.O 3691 ANNI BAIJAL 102 7933 VARANASI C.O 3695 BIKNA 103 7933 VARANASI C.O 3696 MUDWA 104 7933 VARANASI C.O 3697 PALIA 105 7935 GOA C.O 4765 AQUEM - BAI 106 7935 GOA C.O 5078 CANDOLA GOA 107 7935 GOA C.O 5294 QUELOSSIM BRANCH 108 7937 TIRUPATHI C.O 3605 NYAMADDALA 109 7937 TIRUPATHI C.O 3606 MARTHADU 110 7937 TIRUPATHI C.O 3638 PATNAM 111 7937 TIRUPATHI C.O 3654 ELCHURU 112 7937 TIRUPATHI C.O 3680 PEDDANELATUR 113 7938 ERNAKULAM C.O 3785 KOTTOPPADAM 114 7938 ERNAKULAM C.O 4003 THONNUKARA 115 7939 SALEM C.O 3504 ENDAL 116 7939 SALEM C.O 3644 ELUR 117 7939 SALEM C.O 3971 M PALAPATTI

129

118 7940 GULBARGA C.O 3163 HUNNUR 119 7940 GULBARGA C.O 3844 SIRWAL 120 7940 GULBARGA C.O 4024 MASABINAL(R) 121 7940 GULBARGA C.O 4025 KUNIKERA 122 7941 DURGAPUR C.O 1712 BELATIKRI 123 7941 DURGAPUR C.O 1885 DHAMACHIA 124 7941 DURGAPUR C.O 1934 BASUDEVAPUR 125 7941 DURGAPUR C.O 3617 BOALIA 126 7941 DURGAPUR C.O 3641 MATHRUN 127 7941 DURGAPUR C.O 3965 UMRAPUR 128 7942 PURNEA C.O 3120 OLAPUR GANGAUR 129 7942 PURNEA C.O 3629 BIKRAMPUR BANDE 130 7945 KARNAL C.O 3618 GURANA 131 7945 KARNAL C.O 3665 MEHRA 132 7945 KARNAL C.O 3919 PUNDRAK 133 7947 VIJAYAWADA C.O 3653 SEKURU 134 7947 VIJAYAWADA C.O 3659 JANARDHANAPURAM 135 7947 VIJAYAWADA C.O 3721 GUDIVAKALANKA 136 7948 WARANGAL C.O 1301 RAJUPET 137 7948 WARANGAL C.O 1320 MASAIPET 138 7948 WARANGAL C.O 1325 ATMAKUR 139 7948 WARANGAL C.O 1327 MADIKONDA 140 7948 WARANGAL C.O 3604 PEDDAJATRAM 141 7948 WARANGAL C.O 3607 OORUGONDA 142 7948 WARANGAL C.O 3608 NELLUTLA 143 7948 WARANGAL C.O 3737 KISHANNAGAR 144 7948 WARANGAL C.O 3738 VEMULANARVA 145 7948 WARANGAL C.O 3880 JIBLAKPALLE(R) NALGONDA DIST. 146 7950 MEERUT C.O 2182 KRIMCHA 147 7950 MEERUT C.O 3660 GEHNA GOVERDHANAPUR 148 7950 MEERUT C.O 3699 RANOLI LATIFPUR 149 7950 MEERUT C.O 3700 DUNGARPUR RILKA 150 7950 MEERUT C.O 3701 AURANGABAD GADANA 151 7955 MYSORE C.O 3837 MADAPURA 152 7955 MYSORE C.O 3838 NAGAVALA 153 7955 MYSORE C.O 3884 ATTIGODU 154 7955 MYSORE C.O 3885 GUDDENAHALLI 155 7955 MYSORE C.O 3964 RAJANASHIRIYUR MADDUR (CHAMARAJANAGAR 7955 MYSORE C.O 4039 156 DIST.) 157 7955 MYSORE C.O 4040 GUNGRALCHATRA 158 7960 SHIMOGA C.O 3794 CHIKKANGALA

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NON SHIKHAR BRANCHES - VERY LARGE BRANCHES ( VLB'S ) DPCOD 1 E BRNAME CENTRE DIST Circle State KHANDOLI Uttar 2 369 KHANDOLI RAMNAGAR RAMNAGAR AGRA Agra Pradesh Uttar 3 1331 DHANIPUR DHANIPUR ALIGARH Agra Pradesh Uttar 4 364 ALIGARH MAIN ALIGARH ALIGARH Agra Pradesh SPECIALISED SME Uttar 5 2375 BRANCH, ALIGARH ALIGARH ALIGARH Agra Pradesh 6 277 SURAT NANPURA SURAT SURAT Ahmedabad Gujarat 7 163 ANAND ANAND ANAND Ahmedabad Gujarat 8 2992 GANDHIDHAM GANDHIDHAM KACHCHH Ahmedabad Gujarat BANGALORE Bangalore 9 888 BANGALORE R M V EXTN BANGALORE URBAN Metro Karnataka BANGALORE JAYANAGAR BANGALORE Bangalore 10 471 4TH `T' BLOCK BANGALORE URBAN Metro Karnataka BANGALORE D'COSTA BANGALORE Bangalore 11 432 LAYOUT BANGALORE URBAN Metro Karnataka BANGALORE FRASER BANGALORE Bangalore 12 407 TOWN BANGALORE URBAN Metro Karnataka SPECIALISED SME BANGALORE Bangalore 13 2421 BRANCH, MAHADEVPURA MAHADEVAPURA URBAN Metro Karnataka BANGALORE BANGALORE Bangalore 14 409 MALLESWARAM BANGALORE URBAN Metro Karnataka SPECIALISED SME BANGALORE Bangalore 15 2408 BRANCH, BOMMASANDRA BOMMASANDRA URBAN Metro Karnataka BANGALORE BANGALORE Bangalore 16 405 CHAMARAJPET BANGALORE URBAN Metro Karnataka BANGALORE BENSON BANGALORE Bangalore 17 429 TOWN BANGALORE URBAN Metro Karnataka Bangalore 18 426 BIDADI BIDADI RAMANAGARA Rural Karnataka Bangalore 19 433 HAROHALLI HAROHALLI RAMANAGARA Rural Karnataka TUMKUR SOMESHWAR Bangalore 20 2603 EXTENSION TUMKUR TUMKUR Rural Karnataka Bhubaneshw 21 353 BHUBANESHWAR-MAIN BHUBANESWAR KHURDA ar Orissa 22 757 PERINTHALMANNA PERINTHALMANNA MALAPPURAM Calicut Kerala SPECIALISED SME 23 2584 BRANCH, LUDHIANA LUDHIANA LUDHIANA Chandigarh Punjab 24 2441 FARIDKOT FARIDKOT FARIDKOT Chandigarh Punjab 25 1623 BHATINDA MALL ROAD BHATINDA BHATINDA Chandigarh Punjab 26 976 CHENNAI PARK TOWN CHENNAI CHENNAI Chennai Tamil Nadu

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CHENNAI INDIAN INSTITUTE OF 27 2722 TECHNOLOGY CHENNAI CHENNAI Chennai Tamil Nadu 28 975 CHENNAI ASHOKNAGAR CHENNAI CHENNAI Chennai Tamil Nadu 29 930 CHENNAI GOPALAPURAM CHENNAI CHENNAI Chennai Tamil Nadu CHENNAI MOWBRAY'S 30 1281 ROAD CHENNAI CHENNAI Chennai Tamil Nadu CHENNAI SPECIALISED 31 2361 ARM BRANCH CHENNAI CHENNAI Chennai Tamil Nadu SARKARASAMAKUL 32 1034 SARAKARASAMAKULAM AM COIMBATORE Coimbatore Tamil Nadu 33 1338 NASIANUR NASIANUR ERODE Coimbatore Tamil Nadu SPECIALISED SME 34 2460 BRANCH, PERUNDURAI PERUNDURAI ERODE Coimbatore Tamil Nadu 35 1237 BHAVANI BHAVANI ERODE Coimbatore Tamil Nadu 36 944 UDUMALPET UDUMALPET TIRUPPUR Coimbatore Tamil Nadu COIMBATORE OPPANKARA 37 1205 STREET COIMBATORE COIMBATORE Coimbatore Tamil Nadu 38 1238 COIMBATORE ONDIPUDUR COIMBATORE COIMBATORE Coimbatore Tamil Nadu SPECIALISED OVERSEAS 39 2344 BRANCH, TIRUPPUR TIRUPPUR TIRUPPUR Coimbatore Tamil Nadu SOUTH WEST 40 1961 DELHI SUBROTO PARK DELHI DELHI Delhi Delhi 41 270 DELHI GOLE MARKET DELHI NEW DELHI Delhi Delhi 42 268 DELHI EAST OF KAILASH DELHI SOUTH DELHI Delhi Delhi 43 389 DELHI KASHMIRI GATE DELHI NORTH DELHI Delhi Delhi 44 346 DELHI S.D.AREA DELHI SOUTH DELHI Delhi Delhi 45 801 CHELAKKARA CHELAKKARA THRISSUR Ernakulam Kerala 46 709 CHERPU CHERPU THRISSUR Ernakulam Kerala 47 807 IRINJALAKUDA IRINJALAKUDA THRISSUR Ernakulam Kerala 48 838 GURUVAYUR GURUVAYUR THRISSUR Ernakulam Kerala 49 708 CHALAKUDY CHALAKUDY THRISSUR Ernakulam Kerala 50 712 KOTHAMANGALAM KOTHAMANGALAM ERNAKULAM Ernakulam Kerala ERNAKULAM 51 1372 PANAMPILLYNAGAR ERNAKULAM ERNAKULAM Ernakulam Kerala 52 1981 ERNAKULAM M G ROAD ERNAKULAM ERNAKULAM Ernakulam Kerala 53 811 PALAKKAD BIG BAZAR PALAKKAD PALAKKAD Ernakulam Kerala 54 526 KARATGI KARATGI KOPPAL Gulbarga Karnataka BIJAPUR AGRICULTURAL 55 2391 FINANCE BIJAPUR BIJAPUR Gulbarga Karnataka 56 547 GANGAVATHI GANGAVATHI KOPPAL Gulbarga Karnataka 57 2039 FARIDABAD TIKONA PARK FARIDABAD FARIDABAD Gurgaon Haryana AGARTALA BANAMALIPUR 58 2348 NORTH AGARTALA WEST TRIPURA Guwahati Tripura UTTARA 59 515 KARWAR KARWAR KANNADA Hubli Karnataka

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60 478 HARIHAR-MAIN HARIHAR DAVANGERE Hubli Karnataka 61 558 BELGAUM TILAKWADI BELGAUM BELGAUM Hubli Karnataka HYDERABAD INDUSTRIAL 62 2423 FINANCE HYDERABAD HYDERABAD Hyderabad Telangana 63 878 HYDERABAD BASHIRBAGH HYDERABAD HYDERABAD Hyderabad Telangana 64 166 AMRITSAR MAIN AMRITSAR AMRITSAR Jalandhar Punjab Jammu & 65 100 JAMMU SHALIMAR ROAD JAMMU JAMMU Jalandhar Kashmir 66 2085 BATALA RAILWAY ROAD BATALA GURDASPUR Jalandhar Punjab SPECIALISED SME 67 2374 BRANCH, PANCHKULA PANCHKULA PANCHKULA Karnal Haryana West 68 2213 KOLKATA N.S.ROAD KOLKATA KOLKATA Kolkata Bengal SOUTH A&N 69 1185 PORT BLAIR PORT BLAIR ANDAMAN Kolkata Islands-UT Uttar 70 1195 KANPUR MALL ROAD KANPUR KANPUR NAGAR Lucknow Pradesh BAREILLY MAIN CIVIL Uttar 71 1458 LINES BAREILLY BAREILLY Lucknow Pradesh 72 1126 VALLIOOR VALLIOOR TIRUNELVELI Madurai Tamil Nadu 73 1020 THENI THENI THENI Madurai Tamil Nadu 74 1002 BODINAYAKANUR BODINAYAKANUR THENI Madurai Tamil Nadu 75 1017 PERIYAKULAM PERIYAKULAM THENI Madurai Tamil Nadu TUTICORIN BEACH ROAD 76 1124 MAIN TUTICORIN TOOTHUKUDI Madurai Tamil Nadu NAGERCOIL COLLEGE 77 1110 ROAD NAGERCOIL KANYAKUMARI Madurai Tamil Nadu 78 1111 NAGERCOIL KOTTAR NAGERCOIL KANYAKUMARI Madurai Tamil Nadu MADURAI TOWN HALL 79 1013 ROAD MADURAI MADURAI Madurai Tamil Nadu 80 466 VARAMBALLI VARAMBALLI UDUPI Mangalore Karnataka 81 603 COONDAPUR COONDAPUR UDUPI Mangalore Karnataka MANGALORE DAKSHINA 82 651 COLLECTOR'S GATE MANGALORE KANNADA Mangalore Karnataka Uttar 83 2157 CHANDPUR CHANDPUR BIJNOR Meerut Pradesh MUMBAI Maharasht 84 224 MUMBAI VILE PARLE EAST MUMBAI SUBURBAN Mumbai ra MUMBAI Maharasht 85 105 MUMBAI CHEMBUR MAIN MUMBAI SUBURBAN Mumbai ra Maharasht 86 110 MUMBAI PAREL MUMBAI MUMBAI Mumbai ra MUMBAI Maharasht 87 226 MUMBAI MULUND WEST MUMBAI SUBURBAN Mumbai ra 88 555 YELWAL YELWAL MYSORE Mysore Karnataka 89 525 BELUR BELUR HASSAN Mysore Karnataka CHAMARAJANAG 90 797 CHAMARAJNAGAR CHAMARAJANAGAR AR Mysore Karnataka

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CHANNARAYAPATN 91 767 CHANNARAYAPATNA A HASSAN Mysore Karnataka 92 531 HASSAN MAIN HASSAN HASSAN Mysore Karnataka Maharasht 93 1647 JALGAON JALGAON JALGAON Nagpur ra Maharasht 94 2079 PUNE KOTHRUD PUNE PUNE Pune ra Maharasht 95 310 SHOLAPUR CHATIGALLI SHOLAPUR SOLAPUR Pune ra 96 1047 PILLANALLUR PILLANALLUR NAMAKKAL Salem Tamil Nadu 97 1266 ARAKONAM ARAKONAM VELLORE Salem Tamil Nadu 98 952 TIRUPATTUR TIRUPATTUR VELLORE Salem Tamil Nadu THIRUVANNAMALA TIRUVANNAMAL 99 953 TIRUVANNAMALAI I AI Salem Tamil Nadu 100 1219 SALEM SURAMANGALAM SALEM SALEM Salem Tamil Nadu Himachal 101 1964 SHIMLA SHIMLA SHIMLA Shimla Pradesh 102 521 SHIMOGA MAIN SHIMOGA SHIMOGA Shimoga Karnataka 103 479 CHITRADURGA CHITRADURGA CHITRADURGA Shimoga Karnataka BHADRAVATHI 104 1063 CHANNAGIRI ROAD BHADRAVATHI SHIMOGA Shimoga Karnataka Andhra 105 979 GARLADINNE GARLADINNE ANANTAPUR Tirupati Pradesh Andhra 106 659 ANANTHAPUR ANANTHAPUR ANANTAPUR Tirupati Pradesh 107 1210 MAYILADUTHARAI MAYILADUTHURAI NAGAPATTINAM Trichy Tamil Nadu 108 1058 VADAMADURAI VADAMADURAI DINDIGUL Trichy Tamil Nadu 109 1223 TRICHY CANTONMENT TRICHY TRICHY Trichy Tamil Nadu 110 1099 PUNALUR PUNALUR KOLLAM Trivandrum Kerala 111 2320 KAYAMKULAM KAYAMKULAM ALAPUZHA Trivandrum Kerala 112 701 ALLEPPEY B.J.ROAD ALLEPPEY ALAPUZHA Trivandrum Kerala 113 702 ALLEPPEY MULLAKAL ALLEPPEY ALAPUZHA Trivandrum Kerala Visakhapatna Andhra 114 2429 AMALAPURAM AMALAPURAM EAST GODAVARI m Pradesh Visakhapatna Andhra 115 642 RAJAHMUNDRY RAJAMUNDRY EAST GODAVARI m Pradesh WARANGAL 116 2450 HANUMAKONDA WARANGAL WARANGAL Warangal Telangana 117 775 KHAMMAM KHAMMAM KHAMMAM Warangal Telangana 118 621 WARANGAL MAIN WARANGAL WARANGAL Warangal Telangana

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NON SHIKHAR BRANCHES - PREMIER BRANCHES BANGALORE BANGALOR BANGALORE Bangalore Karnatak 413 TOWN HALL Bangalore 560002 E URBAN Metro a CHENNAI Tamil 911 MOUNT ROAD Chennai - 600 002 CHENNAI CHENNAI Chennai Nadu JAIPUR ARVIND Near Ajmeri Gate, Jaipur- 362 MARG 302001 JAIPUR JAIPUR Jaipur Rajasthan 2043 HISSAR MAIN HISSAR-125 001 HISSAR HISSAR Karnal Haryana

NON SHIKHAR BRANCHES - MEDIUM BRANCHES SL DPCOD NO E BRNAME CENTRE DIST Circle State Uttar 1 194 AGRA IDGAH AGRA AGRA Agra Pradesh Uttar 2 2610 AGRA SAKET COLONY AGRA AGRA Agra Pradesh Uttar 3 1815 BAINPUR BAINPUR AGRA Agra Pradesh 4 2621 AHMEDABAD SATELLITE AHMEDABAD AHMEDABAD Ahmedabad Gujarat 5 2029 SURAT MAJURA GATE SURAT SURAT Ahmedabad Gujarat 6 2712 VADODARA AKOTA VADODARA VADODARA Ahmedabad Gujarat 7 3256 VALSAD VALSAD VALSAD Ahmedabad Gujarat 8 2703 NAVSARI LUNCI KUI NAVSARI NAVSARI Ahmedabad Gujarat 9 162 PORBANDAR PORBANDAR PORBANDAR Ahmedabad Gujarat 10 386 JAMNAGAR JAMNAGAR JAMNAGAR Ahmedabad Gujarat BANGALORE Bangalore 11 2827 BANGALORE K S F C BANGALORE URBAN Metro Karnataka B'LORE SRI JAYADEVA INST. BANGALORE Bangalore 12 8414 OF CARDIOLOGY BANGALORE URBAN Metro Karnataka BANGALORE Bangalore 13 790 BANGALORE VIVEKNAGAR BANGALORE URBAN Metro Karnataka SPECIALISED NRI BRANCH, BANGALORE Bangalore 14 2612 BANGALORE JAYANAGAR BANGALORE URBAN Metro Karnataka BANGALORE SRI SATYA SAI BANGALORE Bangalore 15 2727 HOSTEL BANGALORE URBAN Metro Karnataka BANGALORE KIDWAI BANGALORE Bangalore 16 8409 MEMORIAL INSTITUTE BANGALORE URBAN Metro Karnataka BANGALORE BANGALORE Bangalore 17 419 DEVARAJEEVANAHALLI BANGALORE URBAN Metro Karnataka BANGALORE Bangalore 18 435 BANGALORE NEELASANDRA BANGALORE URBAN Metro Karnataka BANGALORE Bangalore 19 3246 BANGALORE R.T. NAGAR BANGALORE URBAN Metro Karnataka REV BANGALORE Bangalore 20 3285 DABASPET CENTRE:SOMPURA RURAL Rural Karnataka

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CHIKKABALLAPU Bangalore 21 1293 PERESANDRA PERESANDRA RA Rural Karnataka TAVAREKERE(HOSKO BANGALORE Bangalore 22 1875 TAVAREKERE TE) RURAL Rural Karnataka Bangalore 23 498 SUGGENAHALLI SUGGENAHALLI RAMANAGARA Rural Karnataka Bangalore 24 3349 SRINIVASAPURA SRINIVASAPURA KOLAR Rural Karnataka Bangalore 25 3472 GUBBI GUBBI TUMKUR Rural Karnataka Bangalore 26 3862 TUMKUR JAYANAGAR TUMKUR TUMKUR Rural Karnataka SPECIALISED SME BRANCH, Madhya 27 3457 BHOPAL BHOPAL BHOPAL Bhopal Pradesh Madhya 28 2652 BHOPAL KOH-E-FIZA BHOPAL BHOPAL Bhopal Pradesh Madhya 29 159 JABALPUR CANTONMENT JABALPUR JABALPUR Bhopal Pradesh Madhya 30 1411 REWA REWA REWA Bhopal Pradesh Bhubaneshw 31 288 PATRAPUR PATRAPUR GANJAM ar Orissa Bhubaneshw 32 340 HINDOL HINDOL DHENKANAL ar Orissa Bhubaneshw 33 1705 CHATARTOTO CHATRATOTA CUTTACK ar Orissa Bhubaneshw 34 283 ADASPUR ADASPUR CUTTACK ar Orissa Bhubaneshw 35 284 CHANDRAGIRI CHANDRAGIRI GAJAPATI ar Orissa Bhubaneshw 36 1435 PARADEEP CUTTACK JAGATSINGHPUR ar Orissa 37 2353 MALAPPURAM DOWN HILL MALAPPURAM MALAPPURAM Calicut Kerala 38 3157 KOOTHUPARAMBA KUTHUPARAMBA KANNUR Calicut Kerala 39 1422 RAMAPURAM RAMAPURAM MALAPPURAM Calicut Kerala 40 3487 KOZHIKODE KODUVALLY KOZHIKODE KOZHIKODE Calicut Kerala CHANDIGARH PANJAB Chandigar 41 2845 UNIVERSITY CAMPUS CHANDIGARH CHANDIGARH Chandigarh h-UT Chandigar 42 2586 CHANDIGARH SECTOR 40-C CHANDIGARH CHANDIGARH Chandigarh h-UT Chandigar 43 3299 CHANDIGARH SECTOR 30 C CHANDIGARH CHANDIGARH Chandigarh h-UT Chandigar 44 2669 CHANDIGARH SECTOR 47-C CHANDIGARH CHANDIGARH Chandigarh h-UT CHENNAI ANNA 45 8456 UNIVERSITY CHENNAI CHENNAI Chennai Tamil Nadu CHENNAI WEST 46 2616 MAMBALAM CHENNAI CHENNAI Chennai Tamil Nadu CHENNAI CHENNAI METRO 47 8439 WATER SUP&SEWAGE B CHENNAI CHENNAI Chennai Tamil Nadu

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48 940 CHENNAI AYNAVARAM CHENNAI CHENNAI Chennai Tamil Nadu 49 2915 CHENNAI MOGAPPAIR CHENNAI CHENNAI Chennai Tamil Nadu 50 2833 CHENNAI BAIN'S SCHOOL CHENNAI CHENNAI Chennai Tamil Nadu CHENNAI PERAMBUR 51 970 BARRACKS ROAD CHENNAI CHENNAI Chennai Tamil Nadu 52 2950 PORUR CHENNAI THIRUVALLUR Chennai Tamil Nadu 53 3437 KARUMATHAMPATTI KARUMATHAMPATTI COIMBATORE Coimbatore Tamil Nadu 54 3438 ANUPPARPALAYAM ANUPPARPALAYAM TIRUPPUR Coimbatore Tamil Nadu 55 3129 KANGEYAM KANGEYAM TIRUPPUR Coimbatore Tamil Nadu Uttarakhan 56 2909 BHAGWANPUR BHAGWANPUR HARIDWAR Dehradun d Uttarakhan 57 2187 MASI MASI ALMORA Dehradun d Uttarakhan 58 2149 BAIJRAO BAIJRAO GARHWAL Dehradun d Uttarakhan 59 2211 VIKASNAGAR VIKASNAGAR DEHRADUN Dehradun d DEHRADUN WELHAM'S Uttarakhan 60 2901 BOYS SCHOOL DEHRADUN DEHRADUN Dehradun d SPECIALISED GOVERNMENT 61 3525 BUSINESS BRANCH, DELHI DELHI NEW DELHI Delhi Delhi DELHI UNIVERSITY GRANT 62 8627 COMMISSION DELHI CENTRAL DELHI Delhi Delhi 63 2511 DELHI RAISINA ROAD DELHI NEW DELHI Delhi Delhi 64 1994 DELHI BARAKHAMBA ROAD DELHI NEW DELHI Delhi Delhi SOUTH WEST 65 1305 DELHI MUNIRKA DELHI DELHI Delhi Delhi NORTH EAST 66 3009 DELHI UCMS & GTB DELHI DELHI Delhi Delhi SOUTH WEST 67 2881 DELHI DWARKA SECTOR-6 DELHI DELHI Delhi Delhi 68 2418 DELHI STOCK EXCHANGE DELHI NEW DELHI Delhi Delhi DELHI INST.OF 69 8546 CO.SECRETARIES OF INDIA DELHI NEW DELHI Delhi Delhi SOUTH WEST 70 2948 DELHI C C R T DELHI DELHI Delhi Delhi NORTH WEST 71 2747 DELHI ROHINI SECTOR-9 DELHI DELHI Delhi Delhi NORTH EAST 72 2686 DELHI DILSHAD GARDEN DELHI DELHI Delhi Delhi DELHI NEW FRIEND'S 73 2823 COLONY DELHI SOUTH DELHI Delhi Delhi West 74 189 HOWRAH HOWRAH HOWRAH Durgapur Bengal PURBI West 75 1804 BHIMTALA BHIMTALA MEDINIPUR Durgapur Bengal West 76 1680 NIGON NIGON BARDDHAMAN Durgapur Bengal 77 2938 HALDIA HALDIA PURBI Durgapur West

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MEDINIPUR Bengal West 78 188 ASANSOL ASANSOL BARDDHAMAN Durgapur Bengal West 79 2690 SERAMPORE SERAMPORE HUGLI Durgapur Bengal West 80 2350 BURDWAN KHANPUKUR BURDWAN BARDDHAMAN Durgapur Bengal 81 3480 KORATTY KORATTY THRISSUR Ernakulam Kerala 82 3394 PERUMBAVOOR PERUMBAVOOR ERNAKULAM Ernakulam Kerala 83 335 ALDONA GOA GOA NORTH GOA Goa Goa 84 334 CHANDOR GOA GOA SOUTH GOA Goa Goa 85 1143 SIRIDAO PALAM GOA NORTH GOA Goa Goa 86 1977 PATTO PANAJI GOA GOA NORTH GOA Goa Goa 87 327 SANTACRUZ GOA CALAPOR NORTH GOA Goa Goa 88 3158 NANDI NAGAR NANDI NAGAR BIDAR Gulbarga Karnataka 89 2797 RAICHUR L V D COLLEGE RAICHUR RAICHUR Gulbarga Karnataka GULBARGA PDA 90 8683 ENGG.COLLEGE CAMPUS GULBARGA GULBARGA Gulbarga Karnataka 91 2031 ASTHAL BOHAR BOHAR ROHTAK Gurgaon Haryana 92 2783 GURGAON SECTOR 10-A GURGAON GURGAON Gurgaon Haryana 93 2036 BHIWANI BHIWANI BHIWANI Gurgaon Haryana 94 2996 GURGAON PALAM VIHAR GURGAON GURGAON Gurgaon Haryana 95 2878 REWARI KLP COLLEGE REWARI REWARI Gurgaon Haryana 96 1755 PATHSALA PATHSALA BARPETA Guwahati Assam Arunachal 97 3435 ITANAGAR ITANAGAR PAPUM PARE Guwahati Pradesh KAMRUP 98 8652 GUWAHATI IIT GUWAHATI METROPOLITAN Guwahati Assam 99 3050 SILCHAR SILCHAR CACHAR Guwahati Assam UTTARA 100 672 NANDANGADDA NANDANGADDA KANNADA Hubli Karnataka 101 1395 NIPPANI NIPPANI BELGAUM Hubli Karnataka UTTARA 102 879 DANDELI DANDELI KANNADA Hubli Karnataka DHARWAR 103 567 MRITHYUNJAYANAGAR DHARWAR DHARWAD Hubli Karnataka 104 596 BELGAUM STATION ROAD BELGAUM BELGAUM Hubli Karnataka 105 2538 HUBLI KOPPIKAR ROAD HUBLI DHARWAD Hubli Karnataka HYDERABAD 106 1622 AHMEDNAGAR HYDERABAD HYDERABAD Hyderabad Telangana HYDERABAD MICRO 107 3273 FINANCE BRANCH HYDERABAD HYDERABAD Hyderabad Telangana 108 3087 KAPRA KAPRA RANGA REDDY Hyderabad Telangana 109 2794 JAIPUR MANASAROVAR JAIPUR JAIPUR Jaipur Rajasthan 110 8472 JAIPUR JAGATPURA JAIPUR JAIPUR Jaipur Rajasthan 111 3032 GONER GONER JAIPUR Jaipur Rajasthan

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112 3560 TAPOOKRA TAPOOKRA ALWAR Jaipur Rajasthan FATEHPUR 113 2467 FATEHPUR SHEKAWATI SHEKAWAT SIKAR Jaipur Rajasthan 114 2141 MAKRANA MAKRANA NAGAUR Jaipur Rajasthan 115 2330 JHUNJHUNNU JHUNJHUNU JHUNJHUNU Jaipur Rajasthan 116 2140 JODHPUR CHOPSANI ROAD JODHPUR JODHPUR Jaipur Rajasthan 117 2084 APRA APRA JALANDHAR Jalandhar Punjab 118 2092 CHACHRARI CHACHRARI JALANDHAR Jalandhar Punjab 119 2132 UPPAL KHALASHA JALANDHAR JALANDHAR Jalandhar Punjab 120 2526 KOT FATUHI KOT FATUHI HOSHIARPUR Jalandhar Punjab 121 2093 DHESIAN KAHNA DHESIAN KAHNA JALANDHAR Jalandhar Punjab 122 2133 VIRK VIRK JALANDHAR Jalandhar Punjab 123 2221 SANSARPUR SANSARPUR JALANDHAR Jalandhar Punjab 124 2398 JALANDHAR GARHA ROAD JALANDHAR JALANDHAR Jalandhar Punjab JALANDHAR URBAN ESTATE 125 2572 PHASE I JALANDHAR JALANDHAR Jalandhar Punjab 126 3445 NISSING NISANG KARNAL Karnal Haryana 127 2570 KALKA KALKA PANCHKULA Karnal Haryana SONEPAT HINDU GIRLS 128 2882 COLLEGE&GIRLS SCHOOL SONEPAT SONIPAT Karnal Haryana 129 2049 PANIPAT GT ROAD PANIPAT PANIPAT Karnal Haryana 130 3019 PANIPAT SANOLI ROAD PANIPAT PANIPAT Karnal Haryana West 131 152 KOLKATA BOW BAZAR KOLKATA KOLKATA Kolkata Bengal KOLKATA HATHI BAGAN West 132 1279 MARKET KOLKATA KOLKATA Kolkata Bengal West 133 396 KOLKATA SEALDAH KOLKATA KOLKATA Kolkata Bengal West 134 397 KOLKATA A.M.ROAD KOLKATA KOLKATA Kolkata Bengal SOUTH 24 West 135 2939 GARIA GARIA PARAGANAS Kolkata Bengal SOUTH 24 West 136 1753 SANTOSHPUR SANTHOSHPUR PARAGANAS Kolkata Bengal Uttar 137 2534 LUCKNOW GOMTINAGAR LUCKNOW LUCKNOW Lucknow Pradesh Uttar 138 2588 LUCKNOW MAHANAGAR LUCKNOW LUCKNOW Lucknow Pradesh LUCKNOW B B A Uttar 139 2900 UNIVERSITY LUCKNOW LUCKNOW Lucknow Pradesh Uttar 140 2170 GOILA GOLIKHAL LUCKNOW Lucknow Pradesh Uttar 141 3078 KURAULI KURAULI BARABANKI Lucknow Pradesh Uttar 142 1641 FAIZABAD REKABGANJ FAIZABAD FAIZABAD Lucknow Pradesh 143 3419 MELUR MELUR MADURAI Madurai Tamil Nadu

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144 3420 GOMATHIPURAM MELAMADAI MADURAI Madurai Tamil Nadu MADURAI MADURAI 145 3041 CORPORATION MADURAI MADURAI Madurai Tamil Nadu TIRUNELVELI RAHMATH 146 2998 NAGAR TIRUNELVELI TIRUNELVELI Madurai Tamil Nadu 147 639 MOODUBELLE MOODUBELLE UDUPI Mangalore Karnataka 148 1385 KALLIANPUR KALLIANPUR UDUPI Mangalore Karnataka DAKSHINA 149 759 PERMUDE PERMUDE KANNADA Mangalore Karnataka 150 636 SHANKARAPURA SHANKARAPURA UDUPI Mangalore Karnataka 151 1986 UDUPI MARUTHI VEETHIKA UDUPI UDUPI Mangalore Karnataka DAKSHINA 152 8517 SURATHKAL NITK CAMPUS SURATHKAL KANNADA Mangalore Karnataka Uttar 153 8580 MEERUT UNIVERSITY ROAD MEERUT MEERUT Meerut Pradesh GAUTHAM Uttar 154 2161 DHANKAUR DHANKAUR BUDDHA NAGAR Meerut Pradesh GAUTHAM Uttar 155 2159 DADRI DADRI BUDDHA NAGAR Meerut Pradesh GAUTHAM Uttar 156 2817 NOIDA SECTOR 6 NOIDA BUDDHA NAGAR Meerut Pradesh MORADABAD MORADABAD Uttar 157 2936 DEV AUTHORITY MORADABAD MORADABAD Meerut Pradesh GAUTHAM Uttar 158 2711 NOIDA SECTOR 16 NOIDA BUDDHA NAGAR Meerut Pradesh GAUTHAM Uttar 159 2807 NOIDA GREATER NOIDA NOIDA BUDDHA NAGAR Meerut Pradesh SPECIALISED NRI BRANCH, Maharasht 160 2307 MUMBAI MUMBAI MUMBAI Mumbai ra MUMBAI Maharasht 161 116 MUMBAI KALINA MUMBAI SUBURBAN Mumbai ra MUMBAI Maharasht 162 2667 MUMBAI ANDHERI WEST-II MUMBAI SUBURBAN Mumbai ra Maharasht 163 164 MUMBRA MUMBRA THANE Mumbai ra Maharasht 164 218 KATEMANIVALI KATEMANIVALI THANE Mumbai ra MUMBAI Maharasht 165 208 MUMBAI KURLA MUMBAI SUBURBAN Mumbai ra Maharasht 166 2668 MUMBAI MAZAGAON SSB MUMBAI MUMBAI Mumbai ra Maharasht 167 215 KULGAON BADALPUR THANE Mumbai ra Maharasht 168 219 ULHASNAGAR 4 ULHASNAGAR THANE Mumbai ra 169 688 SUNTIKOPPA SUNTIKOPPA KODAGU Mysore Karnataka 170 1291 KUDIGE KUDIGE KODAGU Mysore Karnataka 171 687 SIDDAPUR SIDDAPUR KODAGU Mysore Karnataka 172 715 BAGUR BAGUR HASSAN Mysore Karnataka

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173 1871 MOSALEHOSAHALLY MOSALEHOSAHALLI HASSAN Mysore Karnataka SPECIALISED NRI BRANCH, 174 2309 MYSORE MYSORE MYSORE Mysore Karnataka 175 2849 MYSORE DATTANAGAR MYSORE MYSORE Mysore Karnataka Maharasht 176 3313 CHANDRAPUR CHANDRAPUR CHANDRAPUR Nagpur ra 177 8531 PATNA VIDYUT BHAWAN PATNA PATNA Patna Bihar 178 3052 PATNA RAJEEV NAGAR SSB PATNA PATNA Patna Bihar 179 2729 PATNA RAJENDRANAGAR PATNA PATNA Patna Bihar PATNA GOVIND MITRA 180 1500 ROAD PATNA PATNA Patna Bihar 181 992 BARHARIA BARHARIA SIWAN Patna Bihar 182 287 BIHTA BIHTA PATNA Patna Bihar 183 1157 JANDAH JANDAH VAISHALI Patna Bihar 184 1159 KHAIRA KHAIRA JAMUI Patna Bihar 185 1193 NALANDA NALANDA NALANDA Patna Bihar 186 1256 KHAGAUL KHAGAUL PATNA Patna Bihar 187 1365 GUTHANI GUTHANI SIWAN Patna Bihar 188 1968 CHAPRA TELPA CHAPRA TELPA SARAN Patna Bihar PUNE PANCHVATI PASHAN Maharasht 189 2811 SSB PUNE PUNE Pune ra PUNE MAHARASHTRA Maharasht 190 2829 STATE FARMING CORPN PUNE PUNE Pune ra KALAMBOLI STEEL MARKET Maharasht 191 1904 YARD COMPLEX KALAMBOLI RAIGAD Pune ra Maharasht 192 2770 SHIRDI SHIRDI AHMEDNAGAR Pune ra Maharasht 193 273 LONAVALA LONAVALA PUNE Pune ra Maharasht 194 3231 SANGAMNER SANGAMNER AHMEDNAGAR Pune ra Maharasht 195 2855 KHARGHAR NAVI MUMBAI NAVI MUMBAI RAIGAD Pune ra SHOLAPUR SARASWATHI Maharasht 196 276 CHOWK SHOLAPUR SOLAPUR Pune ra 197 984 PANJAWARA PANJAWARA BANKA Purnia Bihar 198 182 BEGUSARAI BEGUSARAI BEGUSARAI Purnia Bihar 199 142 DARBHANGA DARBHANGA DARBHANGA Purnia Bihar DARBHANGA LAHARIA 200 2865 SARAI DARBHANGA DARBHANGA Purnia Bihar PURBI 201 995 KHASMAHAL KHASMAHAL SINGHBHUM Ranchi Jharkhand 202 1873 KAMRE KAMRE RANCHI Ranchi Jharkhand PASCHIM 203 329 CHAKRADHARPUR CHAKRADHARPUR SINGHBHUM Ranchi Jharkhand PASCHIM 204 351 NOAMUNDI NOAMUNDI SINGHBHUM Ranchi Jharkhand

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205 183 RANCHI HATIA-DHURWA RANCHI RANCHI Ranchi Jharkhand 206 2869 RANCHI KANKE ROAD RANCHI RANCHI Ranchi Jharkhand 207 2514 RANCHI RATU ROAD RANCHI RANCHI Ranchi Jharkhand 208 2730 RANCHI NIFT HATIA RANCHI RANCHI Ranchi Jharkhand 209 8563 THIRUMALAIKODI THIRUMALAIKODI VELLORE Salem Tamil Nadu 210 955 VRINCHIPURAM VRICHIPURAM VELLORE Salem Tamil Nadu 211 3274 VAZHAPADI VAZHAPADI SALEM Salem Tamil Nadu Himachal 212 2065 MARANDA MARANDA KANGRA Shimla Pradesh Himachal 213 2066 UNA UNA UNA Shimla Pradesh Himachal 214 2062 DHARMSALA DHARMSALA KANGRA Shimla Pradesh Himachal 215 3056 NEW SHIMLA SHIMLA SHIMLA Shimla Pradesh 216 532 KARGAL KARGAL SHIMOGA Shimoga Karnataka 217 1662 SALUR SALUR SHIMOGA Shimoga Karnataka 218 583 KELADI KELADI SHIMOGA Shimoga Karnataka NARASIMHARAJAPU 219 1453 NARASIMHARAJAPURA RA CHIKMAGALUR Shimoga Karnataka 220 667 PANCHANAHALLI PANCHANAHALLI CHIKMAGALUR Shimoga Karnataka 221 580 JADE JADE SHIMOGA Shimoga Karnataka Andhra 222 2351 PUTTAPARTHY PUTTAPARTHY ANANTAPUR Tirupati Pradesh Andhra 223 2700 TIRUMALA TIRUMALA CHITTOOR Tirupati Pradesh 224 3466 KULITHALAI KULITHALAI KARUR Trichy Tamil Nadu 225 3543 ARANTHANGI ARANTHANGI PUDUKOTTAI Trichy Tamil Nadu 226 3260 TIRUVARUR TIRUVARUR THIRUVARUR Trichy Tamil Nadu 227 3314 THUVAKUDI THUVAKUDI TRICHY Trichy Tamil Nadu GANDHIGRAM GANDHIGRAM RURAL 228 8500 INSTT CHINNALAPATTI DINDIGUL Trichy Tamil Nadu SPECIAILSED GOVERNMENT 229 8538 BUSINESS BRANCH, TRICHY TRICHY TRICHY Trichy Tamil Nadu TRICHY TRICHY SEVA SANGAM GIRLS' HIGH 230 2895 SCHOOL TRICHY TRICHY Trichy Tamil Nadu 231 3498 BALARAMAPURAM MARANALLOOR TRIVANDRUM Trivandrum Kerala 232 3015 NOORANAD NOORANAD ALAPUZHA Trivandrum Kerala 233 3456 THAZHAVA THAZHAVA KOLLAM Trivandrum Kerala 234 3475 KILIMANOOR KILIMANOOR TRIVANDRUM Trivandrum Kerala VISAKHAPATNAM VISAKHAPATNA Visakhapatna Andhra 235 2991 KURMANNAPALEM VISAKHAPATNAM M m Pradesh Visakhapatna Andhra 236 897 PARVATHIPURAM PARVATHIPURAM VIZIANAGARAM m Pradesh

142

Visakhapatna Andhra 237 2800 SAMARLAKOTA SAMARLAKOTA EAST GODAVARI m Pradesh

NON SHIKHAR BRANCHES - LARGE BRANCHES SL DPCOD NO E BRNAME CENTRE DIST Circle State Uttar 1 193 AGRA J.H.COLONY AGRA AGRA Agra Pradesh Uttar 2 291 AGRA NARAICH AGRA AGRA Agra Pradesh Uttar 3 115 JAITHPUR KALAN JAITHPUR KALAN AGRA Agra Pradesh Uttar 4 374 TUNDLA TUNDLA FIROZABAD Agra Pradesh KANSHIRAM Uttar 5 241 KASGANJ KASGANJ NAGAR Agra Pradesh Uttar 6 1438 FATHEPUR SIKRI FATEHPUR SIKRI AGRA Agra Pradesh Uttar 7 195 SIKANDRA RAO SIKANDRA RAO HATHRAS Agra Pradesh Uttar 8 372 ETAH CIVIL LINES ETAH ETAH Agra Pradesh Uttar 9 373 FIROZABAD DAKIYAN STREET FIROZABAD FIROZABAD Agra Pradesh Uttar 10 2336 ALIGARH KELANAGAR ALIGARH ALIGARH Agra Pradesh 11 174 AHMEDABAD PALDI AHMEDABAD AHMEDABAD Ahmedabad Gujarat Dadra & DADRA & Nagar 12 2565 SILVASSA SILVASSA NAGAR HAVELI Ahmedabad Haveli-UT 13 1151 NAVSARI NAVSARI NAVSARI Ahmedabad Gujarat BANGALORE BANGALORE Bangalore 14 1371 HOMBEGOWDANAGAR BANGALORE URBAN Metro Karnataka BANGALORE Bangalore 15 427 AVATHI AVATHI RURAL Rural Karnataka CHICKATHIRUPAT Bangalore 16 823 CHICKATHIRUPATI HI KOLAR Rural Karnataka BAIRAGARH Madhya 17 2634 BAIRAGARH CHICHLI CHICHLI BHOPAL Bhopal Pradesh Madhya 18 2633 BANGARASIA BANGARASIA BHOPAL Bhopal Pradesh Madhya 19 1183 SANCHI SANCHI RAISEN Bhopal Pradesh Madhya 20 295 GWALIOR GWALIOR GWALIOR Bhopal Pradesh Madhya 21 297 SAUGOR SAGAR SAGAR Bhopal Pradesh 22 836 KALPAKANCHERY KALPAKANCHERR MALAPPURAM Calicut Kerala 143

Y 23 837 QUILANDY QUILANDY KOZHIKODE Calicut Kerala 24 2506 TALIPARAMBA TALIPARAMBA KANNUR Calicut Kerala BADAGARA NARAYANA 25 2354 NAGAR VADAKARA KOZHIKODE Calicut Kerala 26 1424 PERUMPADAPPU PERUMPADAPPU MALAPPURAM Calicut Kerala 27 2109 LUDHIANA RAJPURA ROAD LUDHIANA LUDHIANA Chandigarh Punjab 28 2102 KIRATPUR SAHIB KIRATPUR SAHIB RUPNAGAR Chandigarh Punjab 29 2110 MAUZGARH MAUZGARH FAZILKA Chandigarh Punjab 30 2104 KOTKAPURA KOTKAPURA FARIDKOT Chandigarh Punjab SPECIALISED NRI BRANCH, 31 1987 CHENNAI CHENNAI CHENNAI Chennai Tamil Nadu 32 912 CHENNAI PERAMBUR CHENNAI CHENNAI Chennai Tamil Nadu 33 932 CHENNAI EGMORE CHENNAI CHENNAI Chennai Tamil Nadu 34 943 CHENNAI VEPERY CHENNAI CHENNAI Chennai Tamil Nadu 35 1335 GOMANGALAM GOMANGALAM COIMBATORE Coimbatore Tamil Nadu 36 1032 ALANDURAI ALANDURAI COIMBATORE Coimbatore Tamil Nadu 37 1241 PASUR PASUR ERODE Coimbatore Tamil Nadu 38 1468 MULANUR MULANUR TIRUPPUR Coimbatore Tamil Nadu 39 1033 MADATHUKULAM MADATHUKULAM TIRUPPUR Coimbatore Tamil Nadu 40 1339 MANGALAM MANGALAM TIRUPPUR Coimbatore Tamil Nadu 41 1244 AVANASHI AVANASHI TIRUPPUR Coimbatore Tamil Nadu Uttarakhan 42 2908 RANIPUR SHIVALIK NAGAR RANIPUR HARIDWAR Dehradun d Uttarakhan 43 2444 DEHRADUN CLEMENT TOWN DEHRADUN DEHRADUN Dehradun d West 44 1092 NINGAH NINGAH BARDDHAMAN Durgapur Bengal RAMAMANGALA 45 830 RAMAMANGALAM M ERNAKULAM Ernakulam Kerala 46 1793 MUNGILMADA MUNGILMADA PALAKKAD Ernakulam Kerala 47 1461 PAVARATTY PAVARATTY THRISSUR Ernakulam Kerala 48 1133 VALAPAD VALAPAD THRISSUR Ernakulam Kerala KOOTHATTUKULA 49 2682 KOOTHATTUKULAM M ERNAKULAM Ernakulam Kerala 50 1989 CHAVAKKAD CHAVAKKAD THRISSUR Ernakulam Kerala KANDASANKADAV 51 874 KANDASANKADAVU U THRISSUR Ernakulam Kerala 52 318 MARCELA GOA GOA NORTH GOA Goa Goa 53 1141 FATORDA GOA GOA SOUTH GOA Goa Goa 54 1072 SEDAM SEDAM GULBARGA Gulbarga Karnataka 55 502 BAGALKOT BAGALKOT BAGALKOT Gulbarga Karnataka 56 569 SHAHAPUR SHAHAPUR YADGIR Gulbarga Karnataka 57 2880 DHARUHERA DHARUHERA REWARI Gurgaon Haryana

144

58 2053 PUNHANA PUNHANA MEWAT Gurgaon Haryana 59 2784 GURGAON DLF CITY GURGAON GURGAON Gurgaon Haryana 60 2337 GANGTOK GANGTOK EAST SIKKIM Guwahati Sikkim 61 677 KULGOD KULGOD BELGAUM Hubli Karnataka 62 1079 DONIMALAI DONIMALAI BELLARY Hubli Karnataka 63 442 MASUR MASUR HAVERI Hubli Karnataka 64 578 BASAVAPATNA BASAVAPATNA DAVANGERE Hubli Karnataka 65 446 KONNUR KONNUR BELGAUM Hubli Karnataka UTTARA 66 400 KUMTA KUMTA KANNADA Hubli Karnataka UTTARA 67 1067 HONNAVAR HONAVAR KANNADA Hubli Karnataka 68 572 CHANNAGIRI CHANNAGIRI DAVANGERE Hubli Karnataka 69 691 SAUNDATTI SAUNDATTI BELGAUM Hubli Karnataka 70 1813 DAVANAGERE VIDYANAGAR DAVANAGERE DAVANGERE Hubli Karnataka 71 510 DHARWAR MALAMADDI DHARWAR DHARWAD Hubli Karnataka 72 511 GADAG GADAG GADAG Hubli Karnataka SPECIALISED SME BRANCH, 73 1829 BELGAUM UDYAMBAGH BELGAUM BELGAUM Hubli Karnataka SPECIALISED NRI BRANCH, 74 2378 HYDERABAD HYDERABAD HYDERABAD Hyderabad Telangana 75 1089 HYDERABAD MALKAJGIRI HYDERABAD RANGA REDDY Hyderabad Telangana 76 608 HYDERABAD PATHERGATTY HYDERABAD HYDERABAD Hyderabad Telangana SPECIALISED SME BRANCH, Madhya 77 2547 INDORE INDORE INDORE Indore Pradesh Madhya 78 296 UJJAIN UJJAIN UJJAIN Indore Pradesh Madhya 79 2463 RATLAM RATLAM RATLAM Indore Pradesh 80 2139 JAIPUR ASHOK MARG JAIPUR JAIPUR Jaipur Rajasthan 81 2050 PANIWALA MOTA PANIWALA MOTA SIRSA Karnal Haryana 82 2048 NAULTHA NAULTHA PANIPAT Karnal Haryana 83 3264 KARNAL SECTOR 12 KARNAL KARNAL Karnal Haryana 84 200 AMBALA CANTONMENT AMBALA AMBALA Karnal Haryana 85 2475 KURUKSHETRA KURUKSHETRA KURUKSHETRA Karnal Haryana 86 2767 JIND JIND JIND Karnal Haryana Uttar 87 2611 LUCKNOW INDIRANAGAR LUCKNOW LUCKNOW Lucknow Pradesh 88 1366 CHEKKANURANI CHEKKANURANI MADURAI Madurai Tamil Nadu VIKKIRAMANGAL 89 1463 VIKKIRAMANGALAM AM MADURAI Madurai Tamil Nadu 90 1016 PERAIYUR PERAIYUR MADURAI Madurai Tamil Nadu 91 1355 LADANENDAL LADANENDAL SIVAGANGA Madurai Tamil Nadu 92 633 KATAPADI KATAPADI UDUPI Mangalore Karnataka 93 2749 BELTHANGADY BELTHANGADY DAKSHINA Mangalore Karnataka

145

KANNADA 94 2502 HEBRI HEBRI UDUPI Mangalore Karnataka DAKSHINA 95 637 HALENGADI HALEANGADI KANNADA Mangalore Karnataka DAKSHINA 96 1176 MANGALORE KADRI ROAD MANGALORE KANNADA Mangalore Karnataka DAKSHINA 97 880 MANGALORE SHEDIGUDDE MANGALORE KANNADA Mangalore Karnataka Uttar 98 2165 DHAMPUR DHAMPUR BIJNOR Meerut Pradesh Uttar 99 2708 MORADABAD DELHI ROAD MORADABAD MORADABAD Meerut Pradesh Uttar 100 2168 GHAZIABAD NEHRU NAGAR GHAZIABAD GHAZIABAD Meerut Pradesh MUZAFFARNAGAR G T ROAD MUZAFFARNAGA MUZAFFARNAG Uttar 101 1456 MAIN R AR Meerut Pradesh Uttar 102 366 MORADABAD MAIN MORADABAD MORADABAD Meerut Pradesh MUMBAI CHEMBUR AMAR MUMBAI Maharasht 103 232 MAHAL MUMBAI SUBURBAN Mumbai ra Maharasht 104 131 MUMBAI MATUNGA WEST MUMBAI MUMBAI Mumbai ra MUMBAI Maharasht 105 225 MUMBAI MALAD WEST MUMBAI SUBURBAN Mumbai ra Maharasht 106 202 DOMBIVILI EAST MAIN DOMBIVILI THANE Mumbai ra MUMBAI Maharasht 107 227 MUMBAI GOREGAON WEST MUMBAI SUBURBAN Mumbai ra Maharasht 108 1086 THANE VARTHAKNAGAR THANE THANE Mumbai ra Maharasht 109 2468 BHAYANDER WEST BHAYANDER THANE Mumbai ra 110 686 GONIKOPPAL GONIKOPPAL KODAGU Mysore Karnataka 111 662 T.NARSIPURA T.NARASIPURA MYSORE Mysore Karnataka 112 456 PONNAMPET PONNAMPET KODAGU Mysore Karnataka 113 463 BETTADAPURA BETTADAPURA MYSORE Mysore Karnataka 114 552 HALEBEEDU HALEBEEDU HASSAN Mysore Karnataka 115 444 RAYARKOPPAL RAYARKOPPAL HASSAN Mysore Karnataka Maharasht 116 1882 PUNE BIBWEVADI PUNE PUNE Pune ra Maharasht 117 261 PUNE RAMWADI PUNE PUNE Pune ra Maharasht 118 1971 HINJEWADI HINJEWADI PUNE Pune ra 119 989 MUKTAPUR MUKTAPUR SAMASTIPUR Purnia Bihar 120 256 BHAGALPUR BHAGALPUR BHAGALPUR Purnia Bihar 121 1188 JAGDALPUR JAGDALPUR BASTAR Raipur Chattisgarh 122 986 SERAIDHELA DHANBAD DHANBAD Ranchi Jharkhand

146

123 1254 GOVINDPUR DHANBAD DHANBAD Ranchi Jharkhand 124 1666 SELLAPPAMPATTI SELLAPPAMPATTI NAMAKKAL Salem Tamil Nadu 125 1271 DHARMAPURI DHARMAPURI DHARMAPURI Salem Tamil Nadu 126 696 KADUR KADUR CHIKMAGALUR Shimoga Karnataka 127 1820 SHIMOGA SESHADRIPURAM SHIMOGA SHIMOGA Shimoga Karnataka Andhra 128 1828 MOGILICHERLA MOGILICHERLA PRAKASAM Tirupati Pradesh Andhra 129 1851 RAPTHADU RAPTHADU ANANTAPUR Tirupati Pradesh Andhra 130 2714 KUPPAM KUPPAM CHITTOOR Tirupati Pradesh Andhra 131 851 DHARMAVARAM DHARMAVARAM ANANTAPUR Tirupati Pradesh Andhra 132 778 GUNTAKAL GUNTAKAL ANANTAPUR Tirupati Pradesh Andhra 133 896 CHIRALA CHIRALA PRAKASAM Tirupati Pradesh 134 1448 VEPPUR VEPPUR CUDDALORE Trichy Tamil Nadu THURAIMANGALA 135 1777 THURAIMANGALAM M PERAMBALUR Trichy Tamil Nadu LABBAIKUDIAKAD 136 1050 LABBAIKUDIKADU U PERAMBALUR Trichy Tamil Nadu KOLAKKANATHA 137 1615 KOLAKKANATHAM M PERAMBALUR Trichy Tamil Nadu 138 1788 AGARAMSIGOOR AGARAMSIGOOR PERAMBALUR Trichy Tamil Nadu 139 1356 K.KEERANUR K. KEERANUR DINDIGUL Trichy Tamil Nadu 140 1024 MUNROE ISLAND MUNROE ISLAND KOLLAM Trivandrum Kerala PATHANAMTHIT 141 1982 TIRUVALLA TIRUVALLA TA Trivandrum Kerala 142 1991 MAVELIKKARA MAVELIKKARA ALAPUZHA Trivandrum Kerala 143 999 TRIKOVILVATTAM TRIKOVILVATTAM KOLLAM Trivandrum Kerala 144 1988 VARKALA VARKALA TRIVANDRUM Trivandrum Kerala 145 2762 KAZHAKUTTAM KAZHAKUTTAM TRIVANDRUM Trivandrum Kerala Uttar 146 1843 JAISINGHPUR JAISINGHPUR SULTANPUR Varanasi Pradesh Uttar 147 1749 SULTANPUR SULTANPUR SULTANPUR Varanasi Pradesh WEST Andhra 148 1330 CHATAPARRU CHATAPARRU GODAVARI Vijayawada Pradesh WEST Andhra 149 1539 YADAVOLU YADAVOLU GODAVARI Vijayawada Pradesh Andhra 150 1303 MUNNANGI MUNNANGI GUNTUR Vijayawada Pradesh WEST Andhra 151 1504 VENDRA VENDRA GODAVARI Vijayawada Pradesh WEST Andhra 152 1409 NIDADAVOLU NIDADAVOLE GODAVARI Vijayawada Pradesh 153 2492 SPECIALISED SME BRANCH, GUNTUR GUNTUR Vijayawada Andhra

147

GUNTUR Pradesh CHANDRAMOULINAGAR Andhra 154 619 VIJAYAWADA IRON CENTRE VIJAYAWADA KRISHNA Vijayawada Pradesh Andhra 155 893 MACHILIPATNAM MACHILIPATNAM KRISHNA Vijayawada Pradesh VISAKHAPATNA Visakhapatna Andhra 156 620 VISAKHAPATNAM MAIN VISAKHAPATNAM M m Pradesh VISAKHAPATNAM CHETTIVANIPALE VISAKHAPATNA Visakhapatna Andhra 157 894 CHETTIVANIPALEM M M m Pradesh Visakhapatna Andhra 158 2984 KADIYAM KADIYAM EAST GODAVARI m Pradesh Visakhapatna Andhra 159 626 KAKINADA KAKINADA EAST GODAVARI m Pradesh

NON SHIKHAR BRANCHES OF ELB'S SL NO DPCODE BRNAME CENTRE DIST Circle State

Tamil 1 941 CHENNAI THOUSAND LIGHTS CHENNAI CHENNAI Chennai Nadu

2 330 FARIDABAD MAIN FARIDABAD FARIDABAD Gurgaon Haryana

3 606 HYDERABAD ABID ROAD HYDERABAD HYDERABAD Hyderabad Telangana

4 1088 JODHPUR JALORI GATE MAIN JODHPUR JODHPUR Jaipur Rajasthan

5 630 UDUPI TOWN UDUPI UDUPI Mangalore Karnataka

NON SHIKHAR BRANCHES - SMALL BRANCHES SL DPCOD NO. E BRNAME CENTRE DIST Circle State Uttar 1 3679 AGRA SHASTRIPURAM AGRA AGRA Agra Pradesh Uttar 2 3685 NAGLA JAGDEV NAGLA JAGDEV ALIGARH Agra Pradesh Uttar 3 3670 DANDESRI DANDESRI HATHRAS Agra Pradesh Uttar 4 3930 BAUNER BONER ALIGARH Agra Pradesh 5 3832 KAULAKHA KAULAKHA AGRA Agra Uttar

148

Pradesh Uttar 6 3684 CHAOLI CHAOLI AGRA Agra Pradesh Uttar 7 3672 BAROLI GUJJAR BAROLI GUJJAR AGRA Agra Pradesh Uttar 8 3931 SARSAUL SARSAUL ALIGARH Agra Pradesh Uttar 9 3929 KARAHARA KARAHARA AGRA Agra Pradesh Uttar 10 4018 UJRAI UJRAI AGRA Agra Pradesh VADODARA MID 11 4834 CORPORATE VADODARA VADODARA Ahmedabad Gujarat VADODARA SAMA 12 3574 ROAD VADODARA VADODARA Ahmedabad Gujarat VADODARA 13 3575 SUBHANPURA VADODARA VADODARA Ahmedabad Gujarat 14 3426 VARNAMA VARNAMA VADODARA Ahmedabad Gujarat Daman & 15 3520 BHIMPORE BHIMPORE DAMAN Ahmedabad Diu-UT 16 3428 HAZIRA HAZIRA SURAT Ahmedabad Gujarat DHOLESWAR 17 3519 MAHADEV KUDASAN GANDHINAGAR Ahmedabad Gujarat 18 3421 CHIKHLI CHIKHLI NAVSARI Ahmedabad Gujarat Dadra & DADRA & Nagar 19 3253 DADRA DADRA NAGAR HAVELI Ahmedabad Haveli-UT 20 3424 DEHGAM DEHGAM GANDHINAGAR Ahmedabad Gujarat 21 3430 BARDOLI BARDOLI SURAT Ahmedabad Gujarat BANGALORE Bangalore 22 3800 KANNAMANGALA KANNAMANGALA RURAL Rural Karnataka BANGALORE Bangalore 23 3545 ARASINAKUNTE ARASINAKUNTE RURAL Rural Karnataka Bangalore 24 3554 CHELUR CHELUR TUMKUR Rural Karnataka BANGALORE Bangalore 25 4435 SAVAKANAHALLI SAVAKANAHALLI RURAL Rural Karnataka Bangalore 26 3646 HULIYURDURGA HULIYURDURGA TUMKUR Rural Karnataka Bangalore 27 3855 HUNASENAHALLI HUNASENAHALLI KOLAR Rural Karnataka BANGALORE Bangalore 28 3825 KOIRA KOIRA RURAL Rural Karnataka BHOPAL KUNJAN Madhya 29 4772 NAGAR BHOPAL BHOPAL Bhopal Pradesh Madhya 30 4256 DABRA DABRA GWALIOR Bhopal Pradesh Madhya 31 3728 ANUPPUR ANUPPUR ANUPPUR Bhopal Pradesh 32 3727 UMARIA UMARIA UMARIA Bhopal Madhya

149

Pradesh Madhya 33 3944 SIDHI SIDHI SIDHI Bhopal Pradesh Madhya 34 4114 PANNA PANNA PANNA Bhopal Pradesh Madhya 35 4145 TIKAMGARH TIKAMGARH TIKAMGARH Bhopal Pradesh Madhya 36 4594 MANDIDEEP MANDIDEEP RAISEN Bhopal Pradesh SPECIALISED SME Madhya 37 3910 BRANCH, GWALIOR GWALIOR GWALIOR Bhopal Pradesh Bhubaneshw 38 3369 CHENDIPADA CHHENDIPADA ANGUL ar Orissa Bhubaneshw 39 3524 NAKHARA NAKHARA CUTTACK ar Orissa Bhubaneshw 40 3523 KENDRAPARA KENDRAPARA KENDRAPARA ar Orissa Bhubaneshw 41 3540 CHOUDWAR CHOUDWAR CUTTACK ar Orissa Bhubaneshw 42 3367 CHHATRAPUR CHHATRAPUR GANJAM ar Orissa Bhubaneshw 43 3454 NIMAPARA NIMAPADA PURI ar Orissa Bhubaneshw 44 3455 BALUGAON BALUGAON KHURDA ar Orissa Bhubaneshw 45 3673 JATANI JATANI KHURDA ar Orissa Bhubaneshw 46 3368 NAYAGARH NAYAGARH NAYAGARH ar Orissa BHUBANESHWAR MID Bhubaneshw 47 4920 CORPORATE BHUBANESWAR KHURDA ar Orissa 48 3518 MANJESWARAM BADAJE KASARAGOD Calicut Kerala 49 3744 CHANGARAMKULAM ALAMCODE MALAPPURAM Calicut Kerala 50 3787 THRIKKALANGODE TRIKKALANGODE MALAPPURAM Calicut Kerala 51 3745 KANNAPURAM KANNAPURAM KANNUR Calicut Kerala 52 3786 NANNAMBRA NANNAMBRA MALAPPURAM Calicut Kerala UDHAM SINGH Uttarakhan 53 3486 BAJPUR BAJPUR NAGAR Dehradun d SPECIALISED SME UDHAM SINGH Uttarakhan 54 4694 BRANCH, RUDRAPUR RUDRAPUR NAGAR Dehradun d Uttarakhan 55 3359 RAMNAGAR RAMNAGAR NAINITAL Dehradun d DEHRADUN G M S Uttarakhan 56 3568 ROAD DEHRADUN DEHRADUN Dehradun d 57 8598 DELHI NHAI DELHI WEST DELHI Delhi Delhi West 58 3354 CHAITANYAPUR CHAITANYAPUR MURSHIDABAD Durgapur Bengal West 59 3641 MATHRUN MATHRUN BARDDHAMAN Durgapur Bengal 60 3617 BOALIA BOALIA NADIA Durgapur West 150

Bengal West 61 3715 SURI SURI BIRBHUM Durgapur Bengal West 62 3511 DANKUNI DANKUNI HUGLI Durgapur Bengal PURBI West 63 3403 TAMLUK TOWN TAMLUK MEDINIPUR Durgapur Bengal PURBI West 64 4095 EGRA EGRA MEDINIPUR Durgapur Bengal PURBI West 65 4093 CONTAI CONTAI MEDINIPUR Durgapur Bengal West 66 4109 RAMPURHAT RAMPURHAT BIRBHUM Durgapur Bengal West 67 3712 CHINSURA CHINSURA HUGLI Durgapur Bengal 68 3535 AMBALLUR AMBALLUR THRISSUR Ernakulam Kerala 69 8555 MALA VADAMA VILLAGE THRISSUR Ernakulam Kerala 70 3905 AQUEM MARGOA SOUTH GOA Goa Goa 71 3332 SINGTAM SINGTAM EAST SIKKIM Guwahati Sikkim 72 4092 MARIGAON MARIGAON MORIGAON Guwahati Assam 73 3483 TEZPUR TEZPUR SONITPUR Guwahati Assam 74 3490 DIMAPUR DIMAPUR DIMAPUR Guwahati Nagaland 75 3484 UDAIPUR UDAIPUR GOMATI Guwahati Tripura 76 3371 BARPETA ROAD BARPETA BARPETA Guwahati Assam 77 4088 GOALPARA GOALPARA GOALPARA Guwahati Assam 78 4074 MANGALDOI MANGALDOI DARRANG Guwahati Assam 79 3370 NALBARI NALBARI NALBARI Guwahati Assam KAMRUP METROPOLITA 80 4075 GUWAHATI PANJABARI GUWAHATI N Guwahati Assam 81 3955 IMPHAL IMPHAL IMPHAL WEST Guwahati Manipur EAST KHASI 82 8675 SHILLONG NEEPCO LTD SHILLONG HILLS Guwahati Meghalaya 83 3863 TORANAGALLU TORANAGAL BELLARY Hubli Karnataka SPECIALISED SME 84 4070 BRANCH, BELUR BELUR DHARWAD Hubli Karnataka 85 3434 SIRUGUPPA SIRUGUPA BELLARY Hubli Karnataka BELGAUM ANJANEYA 86 8513 NAGAR BELGAUM BELGAUM Hubli Karnataka BELLARY VSKD 87 3866 UNIVERSITY BELLARY BELLARY Hubli Karnataka 88 3865 HUBLI NAVANAGAR HUBLI DHARWAD Hubli Karnataka SPECIALISED SME 89 4125 BRANCH, HOSPET HOSPET BELLARY Hubli Karnataka Madhya 90 3730 SHAJAPUR SHAJAPUR SHAJAPUR Indore Pradesh 91 3353 PITHAMPUR PITHAMPUR DHAR Indore Madhya

151

Pradesh Madhya 92 3387 BARWANI BARWANI BARWANI Indore Pradesh Madhya 93 3729 RAJGARH RAJGARH RAJGARH Indore Pradesh 94 3565 JAITPURA JAITPURA JAIPUR Jaipur Rajasthan 95 3471 KISHANGARH BASS KISHANGARH ALWAR Jaipur Rajasthan 96 3380 DUNGARPUR DUNGARPUR DUNGARPUR Jaipur Rajasthan 97 3822 NOKHA NOKHA BIKANER Jaipur Rajasthan 98 3601 NAWALGARH NAWALGARH JHUNJHUNU Jaipur Rajasthan HANUMANGAR 99 3592 RAWATSAR RAWATSAR H Jaipur Rajasthan 100 3594 DEOLI DEOLI TONK Jaipur Rajasthan 101 3378 MERTA CITY MERTA CITY NAGAUR Jaipur Rajasthan 102 3382 BARMER BARMER BARMER Jaipur Rajasthan 103 3563 BAGRU BAGRU JAIPUR Jaipur Rajasthan 104 3603 HINDAUN CITY HINDAUN KARAULI Jaipur Rajasthan SPECIALISED SME 105 3532 BRANCH, BALOTRA BALOTRA BARMER Jaipur Rajasthan SPECIALISED SME 106 3550 BRANCH, AMRITSAR AMRITSAR AMRITSAR Jalandhar Punjab 107 3300 AMRITSAR VERKA AMRITSAR AMRITSAR Jalandhar Punjab 108 3610 SUFI PIND SUFI PIND JALANDHAR Jalandhar Punjab 109 3447 NARAINGARH NARAINGARH AMBALA Karnal Haryana 110 3528 PEHOWA PEHOWA KURUKSHETRA Karnal Haryana 111 3396 INDRI INDRI KARNAL Karnal Haryana PANCHKULA MID 112 5092 CORPORATE PANCHKULA PANCHKULA Karnal Haryana KOLKATA MID West 113 5004 CORPORATE KOLKATA KOLKATA Kolkata Bengal West 114 3642 KOLKATA BAGUIHATI KOLKATA KOLKATA Kolkata Bengal West 115 3711 KOLKATA KUDGHAT KOLKATA KOLKATA Kolkata Bengal KOLKATA West 116 3662 MUKUNDAPUR KOLKATA KOLKATA Kolkata Bengal SOUTH 24 West 117 3639 SONAMUKHI SONAMUKHI PARAGANAS Kolkata Bengal NORTH 24 West 118 3716 BARRACKPORE BARRACKPORE PARAGANAS Kolkata Bengal West 119 3268 JALPAIGURI JALPAIGURI JALPAIGURI Kolkata Bengal NORTH 24 West 120 3643 MADHYAMGRAM MADHYAMGRAM PARAGANAS Kolkata Bengal LUCKNOW VIKAS Uttar 121 3690 NAGAR LUCKNOW LUCKNOW Lucknow Pradesh 122 3827 KANPUR GOVIND KANPUR KANPUR Lucknow Uttar

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NAGAR NAGAR Pradesh Uttar 123 3698 RASOOLPUR SADAT RASOOLPUR SADAT LUCKNOW Lucknow Pradesh Uttar 124 3726 BILGRAM BILGRAM HARDOI Lucknow Pradesh Uttar 125 3688 BALRAMPUR BALRAMPUR BALRAMPUR Lucknow Pradesh Uttar 126 3694 BINDKI BINDKI FATEHPUR Lucknow Pradesh Uttar 127 3212 BAHRAICH BAHRAICH BAHRAICH Lucknow Pradesh 128 3658 KOLLENCODE KOLLENCODE KANYAKUMARI Madurai Tamil Nadu 129 3664 KOTTANATHAMPATTI AMBALAKARANPATTI MADURAI Madurai Tamil Nadu VADAVEERANAICKENP 130 3972 VADAPUDHUPATTI ATI THENI Madurai Tamil Nadu 131 3339 THENI ALLINAGARAM THENI THENI Madurai Tamil Nadu 132 3613 CHINNATHURAI EZHUDESAM KANYAKUMARI Madurai Tamil Nadu DAKSHINA 133 3057 DHARMASTHALA DHARMASTHALA KANNADA Mangalore Karnataka SPECIALISED SME Uttar 134 4207 BRANCH, MEERUT MEERUT MEERUT Meerut Pradesh Uttar 135 3442 BINAULI BINAULI BAGHPAT Meerut Pradesh Uttar 136 3360 NAGAL NAGAL SAHARANPUR Meerut Pradesh Uttar 137 4123 MOZAMPUR ZAITRA MOZAMPUR ZAITRA BIJNOR Meerut Pradesh GAUTHAM BUDDHA Uttar 138 3739 KHERLI HAFIZPUR KHERLI HAFIZPUR NAGAR Meerut Pradesh AURANGABAD AURANGABAD Uttar 139 3701 GADANA GADANA GHAZIABAD Meerut Pradesh Uttar 140 2930 SAHASPUR SAHASPUR BIJNOR Meerut Pradesh 141 3840 BELAVADI BELAVADI MYSORE Mysore Karnataka 142 3838 NAGAVALA NAGAWALA MYSORE Mysore Karnataka 143 3837 MADAPURA MADAPURA MYSORE Mysore Karnataka SPECIALISED SME Maharashtr 144 3920 BRANCH, NAGPUR NAGPUR NAGPUR Nagpur a SPECIALISED SME Maharashtr 145 3481 BRANCH, BUTIBORI HINGNA NAGPUR Nagpur a 146 3681 BARGAON BARGAON NALANDA Patna Bihar PASCHIM 147 3873 BANU CHAPAR BANU CHAPAR CHAMPARAN Patna Bihar 148 3683 ASOI LACCHI RAM ASOI LACCHI RAM VAISHALI Patna Bihar 149 3526 BAKHTIYARPUR BAKHTIARPUR PATNA Patna Bihar 150 4193 DUMRAON DUMROAN BUXAR Patna Bihar 151 4190 HILSA HILSA NALANDA Patna Bihar

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152 3629 BIKRAMPUR BANDE BIKRAMPUR BANDE SAMASTIPUR Purnia Bihar 153 3291 KHAGARIA KHAGARIA KHAGARIA Purnia Bihar 154 4043 RASMEDA RASMEDA DURG Raipur Chattisgarh 155 4763 BAGDUMAR BAGDUMAR DURG Raipur Chattisgarh 156 4262 BITKULA BITKULA BILASPUR Raipur Chattisgarh 157 3355 DHAMTARI DHAMTARI DHAMTARI Raipur Chattisgarh 158 3482 KANKER KANKER KANKER Raipur Chattisgarh 159 4309 AMBIKAPUR AMBIKAPUR SURGUJA Raipur Chattisgarh RAIPUR MID 160 5107 CORPORATE RAIPUR RAIPUR Raipur Chattisgarh SPECIALISED SME 161 4042 BRANCH, RAIPUR RAIPUR RAIPUR Raipur Chattisgarh RAIPUR DEVENDRA 162 3705 NAGAR RAIPUR RAIPUR Raipur Chattisgarh 163 3377 PITHORIA PITHAURIYA RANCHI Ranchi Jharkhand 164 3512 CHANDRAPURA CHANDRAPURA BOKARO Ranchi Jharkhand 165 3906 DALTONGANJ DALTONGANJ PALAMAU Ranchi Jharkhand 166 3376 JHUMRI TILAIYA JHUMRI TILAIYA KODERMA Ranchi Jharkhand 167 3374 LOHARDAGA LOHARDAGA LOHARDAGA Ranchi Jharkhand SPECIALISED SME PASCHIM 168 4515 BRANCH, CHAIBASA CHAIBASA SINGHBHUM Ranchi Jharkhand 169 4046 MARURPATTI MARURPATTI NAMAKKAL Salem Tamil Nadu 170 4261 TALAIVASAL TALAIVASAL SALEM Salem Tamil Nadu 171 4012 KUGAIYANALLORE KUGAIYANALLORE VELLORE Salem Tamil Nadu SALEM PERIYAR 172 8450 UNIVERSITY SALEM SALEM Salem Tamil Nadu SPECIALISED SME 173 3942 BRANCH, SALEM SALEM SALEM Salem Tamil Nadu SALEM MID 174 5100 CORPORATE SALEM SALEM Salem Tamil Nadu SALEM 175 5044 HASTHAMPATTY SALEM SALEM Salem Tamil Nadu Himachal 176 3241 RAMPUR RAMPUR SHIMLA Shimla Pradesh Himachal 177 3451 MANALI MANALI KULLU Shimla Pradesh Himachal 178 3242 NURPUR NURPUR KANGRA Shimla Pradesh Himachal 179 4598 AMB AMB UNA Shimla Pradesh SPECIALISED SME Himachal 180 4606 BRANCH, NALAGARH NALAGARH SOLAN Shimla Pradesh Himachal 181 3239 BILASPUR BILASPUR BILASPUR Shimla Pradesh 182 3757 BEEKANAHALLI BEEKANAHALLI CHIKMAGALUR Shimoga Karnataka CHANNAMUMBA 183 4083 CHANNAMUMBAPURA PURA SHIMOGA Shimoga Karnataka

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184 3795 HOSUDI HOSUDI SHIMOGA Shimoga Karnataka 185 3357 KOPPA KOPPA CHIKMAGALUR Shimoga Karnataka 186 3758 SHIRALAKOPPA SIRALKOPPA SHIMOGA Shimoga Karnataka SHIMOGA MICRO 187 3405 FINANCE BRANCH SHIMOGA SHIMOGA Shimoga Karnataka Andhra 188 3605 NYAMADDALA NYAMADDALA ANANTAPUR Tirupati Pradesh Andhra 189 3606 MARTHADU MARTHADU ANANTAPUR Tirupati Pradesh Andhra 190 3736 MANGASAMUDRAM MANGASAMUDRAM CHITTOOR Tirupati Pradesh PULICHENGADU 191 3988 KAIKATTI PULICHANGADU PUDUKOTTAI Trichy Tamil Nadu NAGAPATTINA 192 3620 THETHAKUDI SOUTH THETHAKUDI SOUTH M Trichy Tamil Nadu 193 4064 KOTTANATHAM KOTTANATHAM DINDIGUL Trichy Tamil Nadu 194 3623 MELAVELITHOTTAM MELAVELITHOTTAM THANJAVUR Trichy Tamil Nadu 195 3732 PATTUKOTTAI PATTUKOTTAI THANJAVUR Trichy Tamil Nadu 196 3731 MANNARGUDI MANNARGUDI THIRUVARUR Trichy Tamil Nadu SPECIALISED SME 197 4037 BRANCH, KARUR KARUR KARUR Trichy Tamil Nadu 198 3440 NAVALPATTU NAVALPATTU TRICHY Trichy Tamil Nadu 199 4004 VELOOR VELOOR (PART) KOTTAYAM Trivandrum Kerala 200 3534 MANNAR MANNAR ALAPUZHA Trivandrum Kerala 201 3869 KATTAKKADA KULATHUMMAL TRIVANDRUM Trivandrum Kerala 202 3870 AYARKUNNAM AYARKUNNAM KOTTAYAM Trivandrum Kerala 203 3583 OACHIRA OACHIRA KOLLAM Trivandrum Kerala 204 3581 AYOOR EDAMULACKAL KOLLAM Trivandrum Kerala 205 3587 AROOR AROOR ALAPUZHA Trivandrum Kerala 206 3538 PARAVOOR PARAVOOR KOLLAM Trivandrum Kerala Uttar 207 3517 JAGDISHPUR JAGDISHPUR C S M NAGAR Varanasi Pradesh Uttar 208 3414 BHATNI BAZAR BHATNI BAZAR DEORIA Varanasi Pradesh Uttar 209 3686 PIPIGANJ PIPIGANJ GORAKHPUR Varanasi Pradesh Uttar 210 3417 SALEMPUR SALEMPUR DEORIA Varanasi Pradesh Uttar 211 3516 AMETHI AMETHI C S M NAGAR Varanasi Pradesh VISAKHAPATNAM VISAKHAPATNA Visakhapatna Andhra 212 3655 SIRIPURAM VISAKHAPATNAM M m Pradesh Madhya 213 4773 BHOPAL BAIRAGARH BHOPAL BHOPAL Bhopal Pradesh BHOPAL KAROND BI- Madhya 214 5273 PASS BHOPAL BHOPAL Bhopal Pradesh Madhya 215 5082 BHOPAL MISROOD BHOPAL BHOPAL Bhopal Pradesh 155

BHOPAL AYODHYA BI- Madhya 216 5104 PASS BHOPAL BHOPAL Bhopal Pradesh BHOPAL SULTANIA Madhya 217 5270 ROAD BHOPAL BHOPAL Bhopal Pradesh TEHRI Uttarakhan 218 3449 CHAMBA CHAMBA GARHWAL Dehradun d SALEMPUR Uttarakhan 219 3569 SALEMPUR RAJPUTANA RAJPUTANA HARIDWAR Dehradun d Uttarakhan 220 3963 GUJRARA MANSINGH GUJRARA MANSINGH DEHRADUN Dehradun d Madhya 221 4144 ALIRAJPUR ALIRAJPUR ALIRAJPUR Indore Pradesh Madhya 222 4779 MANDSAUR MANDSAUR MANDSAUR Indore Pradesh Madhya 223 5085 UJJAIN FREE GANJ UJJAIN UJJAIN Indore Pradesh Madhya 224 4774 BURHANPUR BURHANPUR BURHANPUR Indore Pradesh SPECIALISED SME BRANCH, JAIPUR 225 4860 SITAPURA JAIPUR JAIPUR Jaipur Rajasthan KANPUR Uttar 226 5126 KANPUR KALYANPUR KANPUR NAGAR Lucknow Pradesh KANPUR Uttar 227 4964 KANPUR SHYAMNAGAR KANPUR NAGAR Lucknow Pradesh KANPUR LAL KANPUR Uttar 228 4965 BUNGLOW KANPUR NAGAR Lucknow Pradesh 229 4764 BUDERA BUDERA RAIPUR Raipur Chattisgarh 230 4762 EARAMSAHI EARAMSAHI BILASPUR Raipur Chattisgarh 231 4866 ABHANPUR ABHANPUR RAIPUR Raipur Chattisgarh 232 4219 ALDUR ALDUR CHIKMAGALUR Shimoga Karnataka 233 3796 YEDEHALLI YEDEHALLI SHIMOGA Shimoga Karnataka 234 3582 KUNDARA ELAMPALLOOR KOLLAM Trivandrum Kerala 235 3478 KARUKACHAL KARUKACHAL KOTTAYAM Trivandrum Kerala

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