Guide for Patients MISSION STATEMENT
The aim of the Ulster Independent Clinic is to provide, in partnership with our medical colleagues, quality healthcare timed to suit your needs in an environment that is both comfortable and private. Professional staff will care for you, providing the same level of friendly, competent and evidence-based service we would wish for our families and ourselves. To sustain this level of commitment, the Clinic supports the professional development of its staff so that the knowledge and skills you require for your care and treatment are continually enhanced.
Guide for Patients CONTENTS
Welcome...... 04 Arriving at the Clinic...... 06 During your stay...... 08 Your room...... 12 Meals...... 13 What to bring with you...... 15 Infection prevention & control...... 16 Visiting & other important information...... 18 Going home...... 20 Patient satisfaction...... 22 Complaints procedure...... 23 Payments...... 24 Fixed-price surgery...... 26 Getting here...... 28 CHKS accreditation...... 30 Fair Processing Policy...... 31 Additional information...... 35
3 WELCOME
On behalf of the staff, I’d like to welcome you to the Ulster Independent Clinic.
We understand that the prospect If you have questions about any of going into hospital for of the matters here, or you would treatment or a surgical procedure like further details, please don’t can be a little daunting. Rest hesitate to ask any member of assured, we’ll make every effort our team. We’ll be happy to help. to lessen any anxieties by creating a calming atmosphere for you and ensuring you’re cared Diane Graham for at all times by skilled and Matron / Chief Executive professional staff.
This booklet sets out the basic things you should know about preparing for your admission, about your treatment and also about the Clinic and its facilities.
Guide for Patients 5 ARRIVING AT THE CLINIC The admission letter we sent you contains instructions about arriving at the Clinic. Please plan to arrive at the time we’ve requested – it will help with getting you admitted and settled more quickly.
When you get here, come in by Once the administrative process the main hospital entrance and go has been completed, a member to Reception. Your details will be of the ward team will accompany checked here. you to your room. If necessary, you may also be directed to our Accounts Department to complete your financial arrangements.
Guide for Patients Settling in Other arrangements
Shortly after you’ve been shown All patients at the Clinic will the layout of the ward and the receive active resuscitative facilities in your room, a member care in the event of a sudden of the nursing staff will come and unexpected collapse. However, ask you a series of questions in we do recognise that some order to obtain a concise medical people will not want to be given and social history, and will also this treatment. If you have any ask you for any medication you requests in this regard, please have brought with you. This will do discuss them with your be placed in safe storage. Consultant. Your weight and height will You may find you’re asked the be measured at this stage. same questions by different The Anaesthetist will use this people. Don’t be concerned. This information when calculating the is standard practice as part of our necessary dose of medication. checking process, and ensures The nurse will also record your maximum safety for every blood pressure, heart rate, patient having an operation. For temperature, oxygen saturation the same reason, you will also and pregnancy status. These be required to wear a patient details will act as a baseline identification bracelet during measurement prior to surgery. your stay in hospital.
7 DURING YOUR STAY
Prior to treatment
Before you undergo your this being discussed with you. treatment or surgical procedure Written consent is required you will be seen by your for an anaesthetic, surgical or Consultant and asked to sign a specialised examination. You consent form for your surgery. should ensure that you fully He or she will outline what will understand what is going to happen during the procedure. happen to you, and any possible Note that no form of treatment risks or complications involved. will be undertaken without
Guide for Patients Minors
Anyone under 16 years or younger receiving treatment at the Clinic should be accompanied by their legal guardian, namely, the person who has parental responsibility. The guardian will be required to sign the consent form. Getting ready
Your Anaesthetist will also see You will be required to wear you prior to your procedure. a hospital gown for your procedure. If you are undergoing We will give you an approximate general anaesthetic, we will time when you are expected to ask you to remove any make- go to theatre. However, this can up, nail varnish, false nails, change, depending on how the body piercings, contact lenses, theatre schedule is progressing. dentures and jewellery. Wedding We know that waiting to go to bands can usually be kept on theatre can be an anxious time. and will be taped over. You may The ward nursing staff will keep also be asked to wear surgical you informed of any changes or stockings – these help to prevent delays as soon as they are made blood clots forming in the legs. aware of them. When it is time for your operation, a ward nurse will accompany you to the operating department, where the theatre staff will take over your care.
9 Post-treatment
After your procedure, you’ll be and ensuring you are in as little taken to the recovery unit, where pain as possible. When you are you will begin to waken up. How fully awake, a nurse from your long you spend in the unit is likely ward will accompany you back to to depend on the nature of the your room. From this point on, surgery and the way you recover the ward nurses will continue to from your anaesthetic. monitor you as you recover. When you awaken, you may have If you experience any pain, let an oxygen mask over your face. your nurse know straight away This is quite normal. A nurse will so that the appropriate pain relief be checking your pulse, blood can be arranged for you. pressure and breathing rate,
Guide for Patients The type of operation or Tailored to you treatment you have had will determine when you can start drinking and eating again. Your The medical team will tailor nurse will be able to advise you. If your treatment and care to you have undergone surgery, you your individual needs, and will also need the assistance of will discuss it fully with you. If a nurse when getting out of bed there is any aspect you’d like to for the first time – even if you feel discuss, please inform the nurse perfectly capable. in charge and your Consultant. Our dedicated nursing team will You’ll have an opportunity to ensure that you receive excellent discuss your care with your quality treatment throughout Consultant during his or her your stay, plus our resident daily visit. doctors provide 24-hour on-site medical care.
11 YOUR ROOM Our private bedrooms are designed to ensure that you can recover in a comfortable, restful environment.
– Each room has an en-suite Mobile phones bathroom, satellite TV and free WiFi. Patients or visitors must not use mobile phones in designated – You can call a nurse at any clinical areas within the hospital. time, day or night. You may use electronic devices within your room, unless – Your choice of complimentary instructed otherwise by a newspaper will be delivered to member of the ward team. your room daily. In order to preserve the privacy and confidentiality of others – Mail will also be delivered to within the Clinic, mobile phones your room. To post a letter, and other electronic devices may just ask one of the ward staff. not be used for photographic or recording purposes.
Guide for Patients MEALS Eating well is an essential part of your recovery. We offer a menu of healthy, freshly prepared meals and snacks throughout the day.
There is always a menu choice and the option 8:00am Breakfast of a light snack if you 10:00am Mid-morning tea/coffee prefer. Our dietician is also available to help with your 12.30pm Lunch food choices if required. 3:00pm Afternoon tea/coffee 5:30pm Dinner 9:30pm Night-time snack
13 Guide for Patients WHAT TO BRING WITH YOU
All in-patients & day patients: Valuables
– please make sure you have all The Ulster Independent Clinic relevant X-rays and scans cannot be held responsible – any medication and inhalers for the loss of or damage to you are currently taking property brought into the (including the contraceptive hospital. We therefore strongly pill, aspirin or other advise you not to bring large blood-thinning meds), in the amounts of money, jewellery or original packaging other valuables with you. – glasses instead of contacts (if you normally wear them) – insurance authorisation code Make-up, nail varnish & jewellery or claim form (if needed) – books and magazines We ask you not to wear any make-up, nail varnish or false Please follow instructions on your nails when you are admitted. All admission letter regarding arrival jewellery other than a wedding time and fasting. band should be removed (including body piercings). In-patients: Personal hygiene – Dressing gown and slippers – Pyjamas/nightdress Please ensure you have had a – Toiletries (towels are provided) bath or shower on the day of your The Clinic does not provide a admission to hospital. personal laundry service, so we recommend you make your own arrangements for this.
15 INFECTION PREVENTION & CONTROL The Ulster Independent Clinic has an extremely low infection rate. We actively monitor the rate, and take every effort to minimise the risk to patients.
– Our dedicated infection – Patients undergoing certain prevention and control nurse orthopaedic procedures works closely with both will be asked to have MRSA clinical and non-clinical staff. screening prior to admission. A member of our staff will – Our domestic staff receive be in contact with you to regular training in infection arrange this. control procedures to maintain high standards of hygiene and cleanliness.
Guide for Patients Help us to help you
We ask all our patients for their – We recommend that any co-operation in maintaining friends or relatives who our high standards of infection have a cold, chest infection, prevention. diarrhoea and vomiting or any other infection do not visit – Frequent hand-washing is you while you are in hospital. essential, but especially before and after meals, and after – Staff attending you will wash using the toilet. or gel their hands before any care intervention. Hand gel – If you have an intravenous is available in your room for infusion, wound drain or staff, patient and visitor use. catheter, do not touch these or any other device.
17 VISITING & OTHER IMPORTANT INFORMATION As part of our strict infection prevention and control guidelines, we ask all visitors to wash their hands before and after seeing patients.
Hand cleansing gel is freely The Clinic has comfortable day available throughout the Clinic. rooms on each ward level, and patients and visitors are welcome Telephone contact and personal to enjoy the complimentary tea visits are welcomed at the and coffee facilities here. Clinic (subject to your medical condition). However, to ensure There is also a bright, modern you have regular quiet time café serving refreshments and to rest and recuperate, we ask light snacks in the atrium area visitors not to visit during patient of the Clinic on the ground floor. mealtimes or after 9.30pm. We This is open to everyone from also recommend that very young 9.00am–6.30pm. children – especially if they haven’t been immunised – wait until you leave hospital and are Smoking feeling better before coming to see you. We have a strict no-smoking policy in place throughout the Most suitable visiting times: Clinic for all patients, visitors and staff. Use of e-cigarettes is also prohibited. If you are a smoker, Morning: 10.00am–12 noon you should speak to the nurse-in- charge so that arrangements can Afternoon: 3.00pm–5.00pm be made. Evening: 7.00pm–9.30pm
Guide for Patients Chaplains
There is a Chaplaincy service In the event of a fire emergency, available to you on request. If you under the guidance of the Clinic would like to be visited by your staff, you must: own minister or priest during your stay, you are of course also free – leave the building by the to make your own arrangements. nearest exit – close all doors behind you Fire Safety – not stop to collect personal belongings
The fire alarm in the Clinic is – not use the lifts tested weekly. The nursing staff – assemble in the car park at the will let you now about this in front of the building advance. You are not required to do anything. – not re-enter the building.
19 GOING HOME
After a general anaesthetic
If you have had a general anaesthetic or sedation, you must not drive for the next 24 hours. Driving after sedation is similar to driving whilst drunk and the authorities view it in the same way. Day surgery patients are usually discharged on the day In addition, you should avoid: of admission. The precise time – drinking alcohol, operating of admission and discharge are machinery, cooking, making determined by the scheduling of any important decision or your procedure in theatre and the signing contracts for 24 hours recovery time you require. If you after your treatment. are having a general anaesthetic, you will normally be able to You should also ensure there will go home four hours after your be someone at home to look after operation or procedure. you for at least the first 24 hours. Nursing staff will be able to If you currently receive give you an approximate time community support or anticipate for your discharge home. this being necessary as a result of Occasionally it may be necessary your surgery or treatment, please for some day patients to remain contact our Hospital Liaison in hospital for 24 hours after Sister to discuss arrangements surgery. This decision will be regarding your discharge home. taken by your Consultant. The number is on 028 9066 1212 (Monday–Friday, 11am to 3pm). Patients who stay one night or more are asked to vacate their room by 11am. You are welcome to wait in the day room after this time until collected by a relative or friend.
Guide for Patients You should make arrangements inadvisable to travel by public for someone to collect you by transport after an anaesthetic car after your treatment, or to or sedation – even if you are accompany you in a taxi. It is feeling well.
When you leave
When it’s time to go home, When you leave, please check you’ll be given the following: that you have taken all your belongings, including your own – A letter for your GP detailing medication. If you need help to your treatment. your car, just ask a member of – Written and verbal advice staff on the ward. about your continued recovery. – A take-home pack of prescribed medication, which a Peace of mind once you’re home pharmacist or nurse will discuss with you prior to discharge. If you have any concerns or – Any medication that you need any advice immediately brought with you into hospital. after discharge, please call us – A hospital in-patient medical on 028 9066 1212 (Monday – certificate (if required). Friday, 11.00am–3.00pm) and – Mobility aids such as ask to speak to the Hospital crutches or Zimmer frame Liaison Sister. if needed. Crutches can be Outside these times advice purchased or a refundable can be obtained from the deposit paid for larger items nurse-in-charge, on such as a Zimmer frame. 028 9066 1212. – Details of your review appointment with your Consultant.
21 PATIENT SATISFACTION Our aim is to ensure you receive the highest possible standards of medical and nursing care throughout your time at the Clinic.
To help us monitor and improve If you are unhappy with any the service we provide, we would aspect of your care, please discuss value the completion of the the matter with the Ward Sister, Patient Comment Form that the Consultant or, if you prefer, you’ll receive during your stay. with Matron or her deputy during their daily ward visits. Alternatively, complete the Patient Feedback section on Raising your concern at the time our website. will help us to address the matter promptly.
Guide for Patients COMPLAINTS PROCEDURE A copy of the complaints procedure for the Clinic is available on request, and is displayed in each department.
The procedure incorporates Regulators external adjudication by the ISCAS (Independent Sector Complaints Adjudication Service). All aspects of the service, including the complaints If you wish to make a formal procedure, are regulated by: complaint, contact: Regulation & Quality Miss D Graham Improvement Authority Matron / Chief Executive 9th Floor Riverside Tower The Ulster Independent Clinic Ltd 5 Lanyon Place 245 Stranmillis Road Belfast, BT1 3BT Belfast, BT9 5JH Telephone: 028 9051 7500 Telephone: 028 9066 1212 www.rqia.org.uk Email: [email protected]
23 PAYMENTS
Insured patients
The Ulster Independent Clinic may If there is an excess in your policy, be able to work directly with your this will be advised to you by your insurance company. However, insurer. You are responsible for it’s important that you liaise with paying this. your insurer before beginning any Your Consultant Surgeon and consultation or treatment. Anaesthetist are self-employed It is also essential that you obtain practitioners. As such, they will a Pre-Authorisation Reference for issue their own fee invoices your treatment, and ensure your separately. If these are sent to policy will cover the treatment. you, please forward them to your insurer. If a claim form has to be completed, please bring it with Any queries or difficulties you on admission to ensure it’s regarding hospital invoices filled in and returned to your are dealt with by the Clinic’s insurer in a timely manner. Accounts Department. When contacting your insurer For any issues regarding regarding a surgical episode, invoices from the Consultant please quote the procedure code or Anaesthetist, please contact provided by your Consultant. them or their secretary directly.
Guide for Patients Self-paying patients
The Clinic is able to provide For any issues regarding an approximate cost for any invoices from the Consultant or diagnostic test, treatment or Anaesthetist, contact them or surgical procedure on request. their office secretary directly. Note that the charges raised by Fixed-price surgery packages the Clinic are in addition to your are offered for a number of Consultant’s fees. Your Consultant procedures. Where your surgery will in turn be able to advise you is offered on a fixed-price basis, regarding his/her own fees. you may discuss this option with The hospital invoice will be your Consultant. issued on your discharge from the hospital, and is due for immediate settlement. Payment by other organisations or associations Your Consultant Surgeon and Anaesthetist are self-employed practitioners and as such will issue Where your treatment is to be their own fee invoices separately. paid for by a sports club, solicitor, Any queries or difficulties employer or other organisation, regarding hospital invoices you must obtain a letter of are dealt with by the Clinic’s authority from them accepting Accounts Department. full responsibility for the cost of any treatment prior to admission.
25 FIXED-PRICE SURGERY
This is a payment option that guarantees the cost of your treatment. It is designed for those patients who do not have medical health insurance and wish to fund their procedure themselves.
Fixed-price surgery packages weeks in our hospital in the event are offered for a number of of a complication. This six-week procedures. The composite timescale also includes any further fee includes the hospital re-admissions on an emergency charges, together with those basis that are directly attributable of the Consultant Surgeon and to the original procedure. Anaesthetist. The fee invoice Fixed-price surgery packages is issued in advance of surgery do not include: and must be paid 10 days before admission. The fees collected – outpatient consultations or on behalf of self-employed investigations before your Consultants are paid directly admission to the Clinic to them. – a post-operative consultation Our fixed-price packages fee for endoscopy or local guarantee that you will not be anaesthetic procedures. given any additional bills even if you need to spend up to six
Guide for Patients Other conditions Registration forms
Should complications arise Whether you select to fund your that are not attributable to the treatment yourself or use your original admitting condition, the health insurance, it’s essential Clinic and Consultants reserve the that you complete the relevant right to make appropriate charges sections of the registration form at normal rates. given to you and return it to the Clinic as soon as possible. The Clinic and Consultants This will help to ensure that the also reserve the right to refuse financial aspect of your admission admission under a fixed-price is processed correctly. scheme if any pre-operative conditions are known to exist that may give rise to complications.
27 GETTING HERE The Ulster Independent Clinic is situated in South Belfast at the corner of Stranmillis Road and Malone Road.
By car from M1 Motorway Prepare for turning right on to Stranmillis Road at the lights. From M1 take exit at Junction 2 for The Ulster Independent Clinic is A55 Outer Ring. clearly signposted on the left. Continue through two sets of traffic lights, under railway bridge By car from Belfast city centre and through a third set of lights to Balmoral Avenue. From Queen’s University, keep in the left-hand lane. Continue along Balmoral Avenue to junction with Malone Road. Continue uphill to Stranmillis and past Ulster Museum. Take the slip road on the left on to Malone Road. Continue through Stranmillis Village. Prepare for turning right on to At roundabout, take 3rd exit Stranmillis Road at the lights. signposted for M1. The Ulster Independent Clinic is Continue along Stranmillis Road. clearly signposted on the left. The Ulster Independent Clinic is the last entrance on the right, just before By car from M2 Motorway the traffic lights.
Follow signposts for the Westlink/M1 By Bus from the M2. Take the exit at Junction 2 for A55 The nearest bus stop is a 5–10 minute Outer Ring. walk from the Clinic. From Donegall Square East in the city centre, take: Continue through two sets of Number 8A Stranmillis or Numbers traffic lights, under railway bridge 8B or 8C for Malone. and through a third set of lights to Balmoral Avenue. By Train Continue along Balmoral Avenue to junction with Malone Road. The nearest train station is Botanic Take the slip road on the left on to Station. It is a 30-minute walk or Malone Road. 10-minute taxi journey to the Clinic.
Guide for Patients Victoria St.
Oxford St.
Divis St.
Great Victoria St. Grosvenor Rd.
A24
West Link
Cromac St. Broadway Donegal Rd. Shaftesbury Roundabout Square
A1 Tates Avenue
Stranmillis Ormeau Rd. University Rd. Embankment
Stranmillis Rd.
M1
Malone Rd. Lisburn Rd.
A1
Boucher Rd.
Stranmillis Rd.
Balmoral Av. A55 Malone Rd. Stockmans Lane M1 King’s Hall
Lisburn Rd. Outer Ring Ring Outer
29 The Ulster Independent Clinic is The HDSU department of the accredited by CHKS. The primary Ulster Independent Clinic is objective of accreditation is to accredited by ISO. help healthcare organisations improve their management and operational systems, and demonstrate their ability to provide quality services. The clinic undergoes regular reviews and service improvements to maintain this accreditation.
Guide for Patients FAIR PROCESSING NOTICE
1: What is the purpose of this document? 2: Data Protection Principles
Ulster Independent Clinic (the “Clinic”) is We will comply with data protection law. committed to protecting the privacy and This says that the personal information we security of your personal information. hold about you must be: This fair processing notice describes how we 1. Used lawfully, fairly and in a transparent collect and use personal information about way. you during and after your treatment, in 2. Collected only for valid purposes that we accordance with the General Data Protection have clearly explained to you and not used Regulation (GDPR). in any way that is incompatible with those purposes. Ulster Independent Clinic is a “data controller” for any of your personal data it 3. Relevant to the purposes we have told you holds. This means that we are responsible about and limited only to those purposes. for deciding how we hold and use personal 4. Accurate and kept up to date. information about you. We are required 5. Kept only as long as necessary for the under data protection legislation to notify purposes we have told you about. you of the information contained in this privacy notice. 6. Kept securely. The Consultant/s providing your private medical treatment at the Clinic are joint 3: The kind of information we hold about you “data controllers” in relation to your personal data which they hold for the provision of Personal data, or personal information, your private medical care. means any information about an individual This notice is for all patients of the Clinic. from which that person can be identified. It We reserve the right to update this privacy does not include data where the identity has notice at any time. We may also notify you been removed (anonymous data). in other ways from time to time about the There are “special categories” of more processing of your personal information. sensitive personal data which require a If you have any questions about this fair higher level of protection. processing notice or how we handle your personal information, please contact the We will collect, store, and use certain personal DPO, Company Secretary at 028 9066 1212. information about you which includes: You have the right to make a complaint at Non-sensitive personal data: any time to the Information Commissioner’s – Personal contact details such as name, title, Office (ICO), the UK supervisory authority for addresses, telephone numbers and personal data protection issues email addresses. – Personal details such as date of birth, gender, marital status, photographic ID and dependants. – Next of kin and emergency contact information. – Medical insurance details, including membership numbers and compensation history.
31 FAIR PROCESSING NOTICE
– Payment information, including payment Situations in which we will methods, bank/card details and billing use your personal information address. We need all the categories of data in the list Sensitive personal data: above primarily to allow us to provide any – Details of your health comprising records agreed healthcare services and to enable us of treatments and care received, including to comply with legal obligations. In some notes and reports about your health from cases we may use your personal information your GP. to pursue legitimate interests of our own or those of third parties, provided your interests – Results of x-rays, blood tests and other and fundamental rights do not override relevant medical examinations. those interests. The situations in which we will process your personal information are 4: How is your personal listed below. information collected? – Administering our healthcare services as We collect personal information about agreed. patients through the referral process, either – To help inform the decisions your directly from the patient or sometimes consultant and healthcare team make from the patient’s GP, consultant or other about your treatment. healthcare provider by a referral letter, medical insurance provider or in some – To ensure that your treatment is safe and instances from a legal representative. effective. The Clinic will collect additional personal – To work effectively with the joint data information in the course of providing your controllers who may be involved in your private medical care. care. – Complying with health and safety 5: How we will use your obligations. non-sensitive personal data – To prevent fraud. – Where it is needed in relation to legal We will only use your personal information claims or where it is needed to protect your when the law allows us to. Most commonly, interests (or someone else’s interests). we will use your personal information in the following circumstances: Some of the above grounds for processing will overlap and there may be several grounds 1. Where we need to perform an agreement which justify our use of your personal we have entered into with you. information. 2. Where we need to comply with a legal Change of purpose obligation. We will only use your personal information 3. Where it is necessary for our legitimate for the purposes for which we collected it, interests (or those of a third party) and unless we reasonably consider that we need your interests and fundamental rights do to use it for another reason and that reason not override those interests. is compatible with the original purpose. If we We may also use your personal information need to use your personal information for an in the following situations, which are likely unrelated purpose, we will notify you and we to be rare: will explain the legal basis which allows us 1. Where we need to protect your interests to do so. (or someone else’s interests). Please note that we may process your 2. Where it is needed in the public interest. personal information without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
Guide for Young Patients 6: How we use particularly 7: Data Sharing sensitive personal data We may have to share your data “Special categories” of particularly sensitive We require third parties to respect the personal information require higher levels security of your data and to treat it in of protection. We need to have further accordance with the law. justification for collecting, storing and using this type of personal information. We have in If we do, you can expect a similar degree place an appropriate security and safeguards of protection in respect of your personal which we are required by law to maintain information. when processing such data. We may process Why might you share my personal special categories of personal information in information with third parties? the following circumstances: We will only share your non-sensitive 1. Primarily for carrying out our legal personal information with third parties where obligations in connection with your medical required by law, where it is necessary to care for the purpose of preventative or administer the working relationship with you occupational medicine, medical diagnosis, or where we have another legitimate interest provision of health or social care or in doing so, for example with your medical treatment or the management of health insurance provider, legal representative or and social care systems and services, third party making payment on your behalf. carried out under the supervision of a health professional or another person who How secure is my information with third- owes a duty of confidentiality under law party service providers? (being your consultant/s). All our third-party service providers are 2. In limited circumstances, with your required to take appropriate security explicit written consent. measures to protect your personal information in line with our policies. We do 3. Less commonly, we may process this type not allow our third-party service providers of information where it is needed in relation to use your personal data for their own to legal claims or where it is needed to purposes. We only permit them to process protect your interests (or someone else’s your personal data for specified purposes and interests) and you are not capable of giving in accordance with our instructions. your consent, or where you have already made the information public. What about other data controllers? We will only share your personal information Do we need your consent? (including your sensitive personal data) We do not need your consent if we use special with the healthcare professionals and categories of your personal information in Consultant/s providing your private medical accordance with our written policy to carry care at the Clinic for the purpose of fulfilling out our legal obligations or exercise specific our legal obligations to you, namely for the rights in the field of your medical care. In purposes of preventative or occupational limited circumstances, we may approach you medicine, medical diagnosis, provision of for your written consent to allow us to process health or social care or treatment or the certain particularly sensitive data. If we do management of health and social care so, we will provide you with full details of the systems and services, carried out under the information that we would like and the reason supervision of the consultant/s who owe a we need it, so that you can carefully consider duty of confidentiality under law. whether you wish to consent. You should be aware that it is not a condition of your contract with us that you agree to any request for consent from us.
33 FAIR PROCESSING NOTICE
8: Rights of access, correction, Request the transfer of your personal erasure, and restriction information to another party. If you want to review, verify, correct or Your duty to inform us of changes request erasure of your personal information, It is important that the personal information object to the processing of your personal we hold about you is accurate and current. data, or request that we transfer a copy of Please keep us informed if your personal your personal information to another party, information changes during your treatment. please contact our DPO. Your rights in connection with personal 9: Right to withdraw consent information Under certain circumstances, by law you In the limited circumstances where you may have the right to: have provided your consent to the collection, – Request access to your personal processing and transfer of your personal information (commonly known as a “data information for a specific purpose, you have subject access request”). This enables the right to withdraw your consent for that you to receive a copy of the personal specific processing at any time. To withdraw information we hold about you and to your consent, please contact our DPO. Once check that we are lawfully processing it. we have received notification that you have withdrawn your consent, we will no longer – Request correction of the personal process your information for the purpose or information that we hold about you. This purposes you originally agreed to, unless we enables you to have any incomplete or have another legitimate basis for doing so inaccurate information we hold about you in law. corrected. – Request erasure of your personal information. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing (see below). – Object to processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. – Request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of personal information about you, for example if you want us to establish its accuracy or the reason for processing it.
Guide for Patients ADDITIONAL INFORMATION For more information on the range of treatment and services we offer at the Ulster Independent Clinic, please visit: www.ulsterindependentclinic.com
The Ulster Independent Clinic 245 Stranmillis Road Belfast, BT9 5JH Phone: 028 9066 1212 Fax: 028 9038 1704 Email: [email protected]
35 www.ulsterindependentclinic.com Reviewed Jan 2020 / UIC902