The camera does not recognize the and an error message is displayed.

This solution applies to both of the following error messages:

 Check the Lens attachment.  No Lens Attached.

Follow the steps below to troubleshoot this issue. If model-specific information is required to complete any of the steps in this solution, refer to the operating instructions supplied with the product.

1. Make sure you are using a compatible lens. To check the list of compatible for your camera, refer to the following link: Camera Body-Lens Compatibility Information

IMPORTANT: If attaching the camera body to an astronomical telescope or other similar device, (depending on your camera) it will be necessary to do one of the following:

o Set the mode dial to Manual (M). o Set the Release w/oLens option in the camera menu to Enable. o Set the Shutter lock option in the camera menu to Off: no lens.

NOTE: Some Lensbaby lenses may attach to the camera body. However, Lensbaby lenses do not communicate electronically with the camera body and cannot be recognized. does not support the use of Lensbaby lenses.

2. Check if the lens is connected properly.

NOTE: If the lens is not attached properly, the connection points that enable communication between the camera body and lens do not make contact. Do not push the lens release button, but turn the lens clockwise and attach to the camera body until it clicks. Below is an example of the lens release button location.

Lens release button position (NEX-7)

3. Turn off the camera. 4. Remove the lens from the body of the camera. 5. Examine the pins on the body of the camera that connect to the lens.

If there is dirt on the contacts of the body or the lens, the camera body may not recognize the lens due to attachment failure. Wipe dirt from the contacts using a cotton swab or a dry soft cloth (cleaning cloth, etc.), then attach the lens to the camera body.

IMPORTANT:

o When wiping the dirt off, be careful to keep dust or debris from getting inside the camera body or the lens. o Take care not to touch the lens surface. o Do not use force but wipe lightly so as not to put pressure on the contacts of the body.

Lens contacts

Make sure nothing is covering or obstructing the metal contacts on the lens by cleaning the contacts.

Body contacts

o Ensure the pins are not bent. o Ensure nothing is covering or obstructing the pins.

IMPORTANT: If the pins on the camera body are bent, then Service will be required.

6. If there are no bent pins or other obstructions, reattach the lens to the camera body. 7. Turn on the camera. 8. If the issue is still not resolved, try connecting a different lens (if available) to determine whether the problem is with the lens or the camera body. 9. IMPORTANT: If the issue does not happen with other lenses, then the previous lens may require service. However, if the issue occurs with other lenses as well, then the camera body may require Service.

NOTE: If the issue is not resolved and a lens from another manufacturer is being used, then the lens (or lens adapter) is most likely not compatible. Functionality of third-party lenses is not guaranteed. Even though a third-party lens may not be able to communicate with the camera for Auto Focus (AF) and Auto (AE), pictures may still be able to be taken by setting the camera to Manual (M), then manually setting the shutter speed, , ISO, and focus. The SteadyShot indicator blinks and an ERROR icon that looks like a hand appears.

If an error occurs with the SteadyShot feature, the SteadyShot indicator may blink and the LCD screen or viewfinder will display the following icon:

Follow the steps below to resolve this issue.

1. Turn off the camera 2. Remove the battery. 3. Allow the camera to remain without power for 1 minute. 4. Reinsert the battery. 5. Turn on the camera.

The troubleshooting steps listed above should resolve your issue. If you have completed all of the steps and the issue is not resolved, service may be required. An Image Database File Error occurs. This error message will appear if some of the image database files for movies have somehow become corrupt. It can occur if the movies on the memory card were modified or edited on a computer, causing inconsistencies in the data. You can try resolving the issue by selecting the Recover Image DB option.

WARNING: There is a risk of data loss. The following information requires the memory card to be formatted. Make sure all picture and movie files are backed up on a computer before proceeding.

If the issue continues to occur even after recovering the image database file, back up all the pictures and movies to a computer, then format the card. If the error continues after attempting to use the newly-formatted memory card, use a different memory card.

NOTE: If model-specific information is needed to complete any of the operations above, refer to the instructions supplied with the product. The camera does not focus using the auto focus (AF) setting.

Autofocus does not focus well sometimes due to reasons such as distance from the subject and the environment in which you are photographing. Check the solutions as follows according to the conditions or environment.

 Make sure you are not too close to the subject. The minimum distance from the subject in which you can photograph (minimum focusing distance) is determined by the individual lens. Photographs will not be in focus if you attempt to shoot at less than the minimum focusing distance. Please shoot at the focus distance or farther away from the subject.

Minimum focusing distance is noted on the front or side of the lens.

Example: For SAL1855 （DT 18-55mm F3.5-5.6 SAM), minimum focusing distance is noted as "1.25m/0.82ft" in meters (m) and feet (ft).

  Make sure the subject or environment do not inhibit focusing. o Subjects with no contrast, such as blue sky or white walls o Situations where multiple subjects are at different distances within the focus area o Subjects with repeating patterns, such as building exteriors o Bright or backlit subjects o Shiny subjects, such as water surfaces, and glossy subjects o Fast moving subjects

Focus as follows for such subjects or in situations where it is difficult to focus.

7. Compose the shot with the focus locked using a subject at the same distance (Lightly press the shutter button to keep a green frame displayed.)

8. Switch the lens or camera body to "MF" (manual focus), and adjust the focus manually.  If photograph photographs come out with only part in focus By narrowing down the camera aperture, you can shoot with the entire photograph in focus with little blurring in the background or foreground.

Photograph with aperture opened (example: Aperture value of 2.8)

Photograph with aperture narrowed down (example: Aperture value of 16)

Try the following operations.

0. Turn the camera's mode dial to "A (Aperture Priority mode)". This mode automatically sets the camera so variables other than aperture are at optimum exposure.

1. Increase the F-value with the dial. Increasing the aperture in dark locations reduces the amount of light received, making it easier for camera shake to occur. In such cases, use a tripod or similar mechanism to prevent camera shake.  If using ILCA-77M2, SLT-A77V, SLT-A99V, or DSLR-A900 If the photograph is not in focus with subjects and situations other than those noted above, you can adjust the focusing position for each lens used. In MENU - 3 (Setup menu) - AF Micro Adj., change to On and make fine adjustments from amount.

The focusing position shifts behind the subject the more you set to the "+" side and in front of the subject the more you set to the "-" side. Set the adjustment value while taking test photographs.

Note:

o If AF Micro Adj. is not set to On, the adjustment value cannot be registered. o It is recommended that you adjust in the actual environment where you will actually be photographing. o If you attach a lens that has already been registered, the registered adjustment value will be displayed. o If the lens has not been registered, "±0" will be displayed. o If "-" is displayed for the adjustment value, 30 types of lenses have already been registered. To register a new lens, attach the lens to be deleted and set the adjustment value to "±0", or clear the adjustment values to reset all registered adjustment values. o Making AF fine adjustments with lenses of other manufacturers may affect the adjustment values of your Sony, Minolta, and Konica Minolta lenses. Do not use the function with lenses of other manufacturers. o If using lenses of the same specifications and Sony, Minolta, and Konica Minolta lenses, AF fine adjustments cannot be set individually.

If the issue is still unresolved, the product may require service. The battery does not charge. NOTE:Check the following page for available batteries of your camera. https://support.d-imaging.sony.co.jp/www/cscs/accessories/

Select your camera's model name in Product Name then select Power from Category to display compatible batteries and chargers.

Select your battery type and check following the procedures.

N, D, T, R, K, X, G battery H, V, W, M battery

Step 1. Check if the battery is inserted in the right direction.

Step 2. If the CHARGE/Charge lamp flashes or does not light, the terminal may be dirty or there may be a problem with the battery. Wipe off the dirty terminal with a dry cloth, then charge the battery again. NOTE: Do not touch the battery terminal with your hands or any metal objects.

[A] When there are fingerprints on the terminal. [B] When there are objects adhering to the terminal. [C] This is an example of a clean battery terminal.

Check that there is no dust or foreign matter in the gap. If it is unclean, wipe it off.

Step 3. For the battery, AC adapter, USB cable, and battery charger, use Sony exclusive goods. If you use a non-exclusive product, charging may not be carried out properly or may cause malfunction.

Step 4. If you charge a battery which has not been charged for a long period of time or from a state of over-discharge, such as immediately after purchase, the CHARGE/Charge lamp may flash. In this case, remove the battery and charge again to resolve the issue.

Step 5. In the following situations, you may not be able to charge normally. Try to recharge under the proper environment.

 o The temperature of the camera is high just after a long shooting. o The ambient temperature is out of the range from 10°C to 30°C (50°F to 86°F).

Check how to charge with your charging method.

 When connecting to a computer with a USB cable 

NOTE: Depending on the model, the charging method or accessories differ. For details on the charging method, refer to the manual of your camera. The memory card is not recognized by the camera .

Refer to below if you encounter the these symptoms:

Error: REINSERT THE MEMORY CARD is displayed on the LCD screen. Error: NO MEMORY CARD is displayed on the LCD screen. Error: MEMORY CARD ERROR is displayed on the LCD screen. Error: C:13:xx ERROR is displayed on the LCD screen.

 Check that the type and capacity of the memory card are supported by the camera. If a memory card not supported by the camera is inserted, an error message may be displayed.

NOTE: Refer to the Operating Guide for details on the types of supported memory cards.  Check that the memory card is not inserted in the wrong direction, or at a slant. The direction to insert the memory card varies according to the type of memory card. If it is inserted in the wrong direction or at a slant, the camcorder cannot recognize it correctly. Insert it squarely in the correct direction until it clicks. Push the center portion of the visible edge of the memory card to insert it squarely.

WARNING: There is a risk of software corruption. If the memory card is inserted at a slant, it may not be possible to remove it.

Example of inserting a memory card.

HDR-CX675

DSC-TX30

[A] If you use a microSD memory card, insert it with the printed side facing up until it clicks. [B] If you are using a Memory Stick Micro media, insert it with the terminal side facing up until it clicks.

NOTE: Refer to the Operating Guide for details on the direction in which the memory card should be inserted.

 Check that the terminal of the memory card is not dirty. If the terminal of the memory card is dirty, it may cause a loose connection and the camcorder may not recognize the memory card correctly. Clean the terminal with a dry cloth or cotton swab, and then re-insert the memory card.

WARNING: There is a risk of software corruption. Be careful not to touch or allow metallic objects to come into contact with the terminal.

 Check the Lock tab of the memory card. This problem may be rarely caused by the Lock tab of the memory card. Take the memory card out of the camera and temporarily move the Lock tab to the Lock position. Afterwards, move it back to the unlock position.

[A] Lock Tab

 Check if there is anything wrong with the memory card.  o Turn off the camera, and remove and insert the memory card several times. Then, turn on the camera to check if the issue is resolved. o If you have more than one memory card, check if another card is recognized correctly.

When another memory card is recognized: There is a possibility that data in the memory card is broken. Insert the memory card into your PC to back up the data. Then, format the memory card with the camera.

WARNING: There is a risk of data loss. Formatting will permanently delete the data from the media and cannot be retrieved.

When more than one memory card is not recognized: If the issue is still unresolved, the product may need to be repaired.

 For other error messages, please check the following. 

o If MEDIA, a line of dashes (------), RCVER or is displayed when using the action cam, see the FAQ below. Error: MEDIA or a line of dashes (----), RCVER are displayed on the LCD screen. o REINSERT MEMORY CARD: If using a Micro SD card with an SD card adaptor, make sure that the Micro SD card is inserted correctly.

Was this information helpful? The entire picture looks blurry.

Camera shake is the cause for many blurry and unclear pictures. It occurs when the camera is moved during the exposure and results in a shift or ghost-like image of everything in the picture. When holding the camera, it is recommended that the SteadyShot function be turned on to reduce the effect of camera shake. Also, if shooting in low light, using the flash may help.

Keep in mind, however, there are times when using SteadyShot will not be as useful and using the flash may not be practical - such as when shooting with long shutter speeds or using a lens with a high zoom. With slow shutter speeds and high zoom lenses, camera movement that would ordinarily not be noticeable becomes more apparent. Even shooting stationary objects, it is recommended the camera be mounted on a tripod or placed on a stable surface when shooting in these situations.

Be aware of the shutter speed when taking pictures. The generally accepted rule to prevent blurring is to use a shutter speed as fast as "1 divided by the focal length." For example, this means if shooting with a focal length of 50mm, then you should use a shutter speed of 1/50 sec or faster. Use a shutter speed of 1/100 sec or faster when shooting with a 100mm focal length, and so forth.

If your subject is moving when taking the pictures and the subject appears blurred, then the selected shutter speed may be too slow. Increasing the shutter speed can help you capture the subject in sharper detail.

NOTE:

 The camera shake warning may appear when the camera selects shutter speeds slower than 1/30 sec.  You can check the shutter speed of pictures you have already transferred to a computer with photo software by reviewing the Exif data for each photo.

Something else that may cause your pictures to appear blurry is if the camera is having difficulty auto focusing on your subject. First try shooting a few pictures using Manual Focus (MF) and compare them to the pictures you took with Auto Focus (AF).

It may be difficult to get sharp focus of your subject with AF when shooting in low light. To achieve proper focus make sure the flash is turned on and set the AF illuminator option to On or Auto. When the shutter button is pressed, the AF illuminator causes the camera to send out a momentary strobe of light to briefly illuminate your subject and allow the camera enough time to focus.

IMPORTANT: If AF does not appear to be working, troubleshooting steps are available .

NOTE: The AF illuminator only works when using the AF mode. It is not available when using MF mode.