Concurrent Evaluation of Implementation of National Food Security Act, 2013

Madhya Pradesh Third Quarterly Report, 2018-19

Districts Covered Khandwa, Shivpuri, Ashoknagar

Submitted by Dr. Manu Gautam Associate Professor

M.P. Institute of Social Science Research (MPISSR) An Autonomous Institute of Indian Council of Social Science Research (ICSSR), Ministry of Human Resource Development, GoI, New Delhi and Ministry of Higher Education, Government of Madhya Pradesh, Bhopal 6, Bharatpuri Administrative Area, UJJAIN (M.P.) – 456 010

Introduction

The objective of the Food, Civil Supplies and Consumer Protection Department is to ensure availability of essential commodities and check malpractices in supply and trade of food grains, petroleum products, sugar and other notified items. The thrust nowadays is on ensuring supply of essential commodities to the targeted population i.e. people living below the poverty line. In the field of Consumer Protection, the department is entrusted with the smooth functioning of Consumer Grievances

Redressal Forums at the State and at the District level.

Department encourages consumer protection movement through the registered and recognized NGOs. To carry out these functions, the Department has along with

Mantralaya setup; Directorate of Food, Civil Supplies and Consumer Protection, Office of the Controller, Weights and Measures, Madhya Pradesh, Rajya Upbhokta Pratitoshan

Ayog and two Corporations-Madhya Pradesh State Civil Supplies Corporation and

Madhya Pradesh State Warehousing Corporation.

The survey of NFSA in the third quarter was done in three districts. These districts were Khandwa, Shivpuri and Ashoknagar. As per the sampling given by the

Ministry, the monitoring institution conducted survey of five FPS from each district.

From each FPS 15 respondents were interviewed. The total number of respondents from one district was thus 75 and 225 from all three sampled districts. Out of 225 respondents 180 were from Rural Area and the remaining 45 respondents were from urban area.

Total Coverage

Table 1: Total Coverage in the Third Quarter Field Work

Districts Total Rural Urban District Village District number Godown Vigilance Vigilance of Ration Committee Committee Shops Khandwa 5 4 1 1 5 1 Shivpuri 5 4 1 1 5 1 Ashok Nagar 5 4 1 1 5 1 Total 15 12 3 3 15 3

The table 1 shows the total coverage in Khandwa, Shivpuri and Ashoknagar as the third quarter of field work. The total coverage incorporates 15 ration shops (five from each district), three district godowns (one from each district), fifteen village vigilance committee (one from each village) and three district vigilance committees

(one from each district) has been covered. In all the three districts Vigilance Committee has been formed.

Household Identification

Table: 1.1: Frequency of FPS and Number of Respondents

Total Total Khandwa Shivpuri Ashok Nagar S.No. Area FPS Respondents FPS Resp. FPS Resp. FPS Resp. 1. Rural 4 60 4 60 4 60 12 180 2. Urban 1 15 1 15 1 15 3 45 Total 5 75 5 75 5 75 15 225

The distribution of sampled FPS in three districts was shown in table 1.1. It is clear from the table that in all the districts 12 shops were sampled from rural areas whereas three shops were taken from urban areas. Thus, from three districts 15 shops

2 were sampled for the data collection. Similarly, 60 respondents were from rural area in one district and 15 respondents were from urban area.

Table: 1.2: Selected Blocks/Divisions of Sampled Districts and Number of Respondents interviewed

Khandwa Shivpuri Ashok Nagar S.No. Block/ No. of Block/ No. of Block/ No. of Division Respondents Division Respondents Division Respondents Ashok 1. Khandwa 15 (20 ) 15 (20) Nagar 2. Harsud 15 (20 ) Chaderi 15 (20) 3. Pandhana 15 (20) Pohari 75 (100) Ishagharh 15 (20) 4. Khalwa 15 (20) Mungavali 30 (40) Chhegao 5. 15 (20 ) Makhan Total 75 (100) 75 (100) 75 (100)

Table 1.2 shows the shows the description of Blocks/Divisions covered during the field survey in the sampled districts. In all the sampled districts rural and urban areas were covered for the data collection. The coverage in Khandwa district incorporated five blocks and four in Ashoknagar. In Shivpuri district only Pohari Block was sampled for the study. In Khandwa district 15-15 respondents were interviewed from three shops in each district. In Ashok Nagar, 15-15 respondents were sampled from three blocks and 20 respondents were sampled from Mungavali block. All the respondents in Shivpuri district came from Pohri Block.

The following table 1.3 show the names of village/ward visited during the field survey and their respective FPS Codes.

Table1.3: Name of the Village/Ward and their FPS Code

S.No. Khandwa Shivpuri Ashok Nagar Name of the FPS Code Name of the FPS Code Name of the FPS Code Village/ Ward Village/ Ward Village/ Ward 1. Balvada 1304036 Bhatnavar 501034 Dhakoni 4602011 Chhegao 2. 1302021 Aamtala 501081 Pranpur 4604019 Makhan Jamniya 3. 1307084 Dangbarve 501036 Piprai 4603098 khurd 4. Borisaray 1305008 Dulhara 501021 Sahrai 4603031 Ward No. Ward No. Beirad cSjkM 5. 5 & 6 1310047 501042 5 & 6 4601001 (Urban) (Urban) (Urban)

Household Information

The detailed information regarding the household visited like gender of HH head,

number of HH members, adult and old age members, occupation status etc are shown in

the following tables.

Table1.4: Gender of the Household Head/ Respondent

Khandwa Shivpuri Ashok Nagar S.No. Gender HH HH Head Resp. Resp. HH Head Resp. Head 1. Male 57 (76) 45 (60) 68 (90.7) 59 (78.7) 65 (86.7) 45 (60) 2. Female 18 (24) 30 (40) 7 (9.3) 16 (21.3) 10 (13.3) 30 (40) Total 75 75 75 75 75 75

Table1.5: Number of the Household Members

Khandwa Shivpuri Ashok Nagar Adults Adults Adults Minor Minor Minor S.No. Gender (18 (18 (18 (below Total (below Total (below Total and and and 18) 18) 18) above) above) above) 1. Male 99 75 171 110 90 200 132 81 213 2. Female 115 61 176 108 78 186 113 82 195 Total 214 136 347 218 168 386 245 163 408

Table1.6: adult members of the family above 65 years or disabled?

S.No Are all adult members of the family above 65 years or disabled? Khandwa Shivpuri Ashok Nagar

1. Yes 10 (13.3) 5 (6.7) 7 (9.3)

2. No 65 (86.7) 70 (93.3) 68 (90.7)

Total 75 75 75

It is clear from table 1.6 that only 21 households were having adult member of the family which are above 65 and/disabled.

Table1.7: Occupation of the head of the household

Ashok S.No Occupation of the head of the household Khandwa Shivpuri Nagar 1. Landless agriculture labour 31 (41.3) 30 (40) 21 (28) 2. Casual workers/ daily wage earners 13 (17.3) 17 (22.7) 39 (52) Self-employed in agriculture with 3. 7 (9.3) 8 (10.6) 8 (10.7) ownership of less than one hectare land Self-employed in non-agricultural 4. 6 (8) 14 (18.7) 8 (10.7) activities Self-employed in agriculture with 5. 9 (12) 6 (8) 6 (8) ownership of more than one hectare land 6. Salaried employment/Govt. employee 2 (2.7) - 1 (1.3) 7. Other 7 (9.3) - - Total 75 75 75

The table 1.7 depicts the complete scenario of the occupation of the ration card holders in three sampled districts. Among the interviewed ration card holder’s casual workers/daily wage earners in Ashok Nagar were found in abundance (52%) whereas in Khandwa and Shivpuri the percent of landless agriculture labour were significantly higher at 41.3 and 40 percent respectively. The percent of respondents self-employed in agriculture with ownership of less than one hectare land were found mostly similar in all three districts at 9.3, 10.6 and 10.7 respectively. In Shivpuri the percent of respondents self employed in non-agriculture activities was significantly higher at 18.7 percent as compared to only eight and 10.7 in Khandwa and Ashok nagar districts.

The ‘others’ category shown in Khandwa district points towards the ‘Jaswari’ urban shop where more than 300 leprocy patients live and most of them are beggars.

Table1.8: Does the household meets any of the following condition?

Ashok Does the household meets any of Khandwa Shivpuri S.No Nagar the following condition? Yes No Yes No Yes No 1. Has four wheeler (non-commercial) 0 75 0 75 0 75

2. Has irrigated land above 5 acres 0 75 0 75 0 75

3. Member pays income tax 0 75 0 75 0 75

4. Member is Govt. servant 0 75 0 75 1 74

It is clear from the table 1.8 that all the interviewed respondents from Khandwa and Shivpuri were not having any conditions as mentioned in the table. These conditions deny the respondents from availing benefits under NFSA. Only one respondent in Ashoknagar district was found employed as a government servant.

Table1.9: Source of Food grain consumed by the household in December 2018

Consumption of Food grain in kg Source of Khandwa Shivpuri Ashok Nagar S.No the food Tuar grains Rice Wheat Rice Wheat Rice Wheat Dal 1. Own Farm - 140 - - - - - 2. Market 30 1551 - 15 1930 4 2229 3. PDS 565 1360 27 378 1878 329 1756 Total 595 3051 27 393 3808 333 3985

It is clear from table 1.9 that source of food grains consumed in all three districts in the month of December 2018 was significantly from PDS. The second most preferred source was from Market and own farm consumption was given the least preference. The own farm consumption was only visible in Khandwa district where in case of wheat which was not being distribution from the PDS. Khandwa district also witnessed distribution of Tuar dal (Khadi tuar) from PDS outlets. The distribution of Tuar dal in

Khandwa was done in ‘Khalwa’ block with the aim of wiping out the mal-nutrition among the tribal families. One kg of tuar dal per person was distributed at the price of

Rs. 10 per kg. During the field visit the team met 15 respondents in Khalwa block who received Tuar dal. The total quantity received by them was 27 kg.

In Khlawa block the distribution of tuar dal was done on the basis of total population which was 1,79,165. The total allotment based on one kg per person amounted to 1731.65 quintal was done in the month of December, 2018.

Table 1.10: Migration to other States/Districts/Block

Migration to other Khandwa Shivpuri Ashok Nagar S.No States/Districts/Block 15 30 60 20 30 60 15 30 60 Days Days Days Days Days Days Days Days Days 1. Migrated to other States - 15 8 - 5 13 - 4 6 Migrated to other 2. Districts - 10 5 - 2 9 - 8 11 3. Migrated to other Block ------

It is clear from the table 1.10 that maximum migration took place from Khandwa district in comparison to Shivpuri and Ashok nagar. From Khandwa most of the population migrates to districts of Maharashtara specifically Nagpur. They also migrate to districts of Madhya Pradesh like Dhar and Indore.

The migration from Shivpuri and Ashok nagar happens towards districts of Uttar

Pradesh like Aagra and Prayagraj. It was found during the survey that 1-2 members of most of the families remain migrated to these places throughout the year.

Section – 2 Ration Cards

Table 2: Ration cards and Population in Sample FPS

Districts Total Cards Total Population PHH AAY PHH AAY Khandwa 2798 361 13038 1635 Shivpuri 1670 796 9058 3110 Ashok Nagar 4818 1111 22419 4673 Total 9286 2268 44515 9418

Table 2 shows the total number of PHH cards and AAY cards in Khandwa,

Shivpuri and Ashok nagar districts. The total population covered in respect of these cards under three districts is also given. Ashok nagar has highest PHH cards at 4818 and lowest AAY cards were found in Khandwa at 361 only. Among three districts lowest

PHH cards were found in Shivpuri (1670) and highest AAY cards were found in Ashok nagar (1111) district.

Table 2.1: Which type of ration card does your household have?

S.No. Type of ration card Khandwa Shivpuri Ashok Nagar 1. PHH 49 (65.3) 39 (52) 60 (80) 2. AAY 26 (34.7) 36 (48) 15 (20) Total 75 75 75

It is clear from the table 2.1 that among the two categories of ration cards; mostly the interviewed ration card holders were having Priority House hold (PHH) cards. 80 percent in Ashok nagar, 65.3 percent in Khandwa and 52 percent in Shivpuri were having PHH cards. The remaining interviewed card holders were in possession of

AAY cards. Among them 48 percent were in Shivpuri which was maximum, 34.7 percent in Khandwa and the remaining 20 percent were in Ashoknagar district.

Table 2.2: Eldest women (above 18) recognized as head of the HH

Is the eldest women (above 18) recognized as head of the S.No. Khandwa Shivpuri Ashok Nagar household in the NFSA Ration card? 1. Yes 16 (21.3) 6 (8) 9 (12) 2. No 59 (78.7) 69 (92) 66 (88) Total 75 75 75

The table 2.2 shows that the head of the household in the NFSA ration card is not the eldest women in the sampled villages of all these three districts. Women’s were recognized as the head of the HH in their ration cards only in 21.3 percent in Khandwa,

12 percent in Ashoknagar and 8 percent in the households of Shivpuri district.

Table 2.3: Respondents awareness

Are you aware about the eligibility/ Ashok identification criteria for availing benefits of Khandwa Shivpuri Nagar National Food Security Act ? 1. Yes 3 (4) - 1 (1.3) 2. No 72 (96) 75 (100) 74 (98.7) Total 75 75 75 Are you aware of the process of applying for Ashok new or duplicate ration card/ member Khandwa Shivpuri Nagar addition & deletion etc.? 1. Yes 3 (4) 6 (8) 8 (10.7) 2. No 72 (96) 69 (92) 67 (89.3) Total 75 75 75

The table 2.3 shows the respondents awareness regarding the eligibility/identification criteria for availing the benefits of NFSA in the first part of the table. It is clear that more than 95 percent and above respondents in all three districts were not aware about the identification criteria for availing benefits of NFSA. In

Khandwa district only 4 per cent of respondents were aware regarding the identification criteria. In Ashok nagar district this per cent was only 1.3.

Similarly the respondents were asked about their awareness of the process of applying for new or duplicate ration card and the process towards the addition and deletion of members from the ration cards. The situation was no different from the previous condition. Here also 96 and 92 per cent respondents in Khandwa and Shivpuri districts had no awareness at all. Only 10.7 percent respondents in Ashok nagar and 8 percent in Shivpuri were aware regarding the process of applying for new/duplicate rations cards and regarding addition/deletion of members name from the cards.

Table 2.4: Awareness of respondents

Are you aware of the following Khandwa Shivpuri Ashok Nagar facility to avail for new or S.No duplicate ration card/ member Yes No Yes No Yes No addition & deletion etc CSC/ Village Level 1. 5 70 5 70 7 67 Entrepreneurs 2. Block level centers 0 75 2 72 1 74 3. Online facility 0 75 0 75 0 75 4. Not aware 70 5 68 7 67 8

It is clear from the table 2.4 that awareness level of respondents regarding various facilities for availing new/duplicate ration cards and addition/deletion of members was not found very significant. Regarding the online facility none of the respondent in all three districts reported any sort of awareness. The situation of Block level centres was more or less similar to that of online facility. The awareness regarding the CSC/Village level entrepreneurs was found somewhat significant in terms of respondents awareness. 7 respondents in Ashok nagar and 5-5 respondents each in

Khandwa and Shivpuri were aware about CSC/Village level entrepreneurs. It was found that respondents were taking help of these correspondents in solving problems of ration cards.

Exclusion of Eligible Respondents

The field study conducted in Khandwa, Shivpuri and Ashok nagar analyzed the responses of PDS beneficiaries. In all three districts none of the respondents reported that eligible beneficiaries have been left out from this system. The interviewed beneficiaries were asked about having any information regarding their neighbours, family friends, fellow villagers and others who fulfil all the criterion of availing PDS

11 benefits but have been left out from PDS. They firmly responded that none of their known persons eligible for having ration cards are out of this safety net.

Table 2.5: Issues related with Ration Cards

Have you applied for new ration card / Ashok addition & deletion of member/ duplicate Khandwa Shivpuri Nagar card in last one year 1. Yes 3 (4) 3 (4) 7 (9.3) 2. No 72 (96) 72 (96) 68 (90.7) Total 75 75 75 If Yes, distance traveled for availing the Ashok Khandwa Shivpuri service Nagar 1. Less than 5 kms 2 (66.6) 2 (66.6) 3 (42.8) 2. 6- 10 kms - 1 (33.4) 3 (42.8) 3. 10- 20 kms 1 (33.4) - 1 (14.4) Total 3 3 7 What was the average cost incurred by Ashok Khandwa Shivpuri beneficiary to avail these services? Nagar 1. Zero Rs. - - - 2. 1 - 50 Rs. - 1 (33.4) 4 (57.1) 3. 51 - 100 Rs. 2 (66.6) 2 (66.6) 3 (42.9) 4. 101 - 200 Rs. 1 (33.4) - - Total 3 3 7 What was the average time taken for Ashok processing the application for these Khandwa Shivpuri Nagar services? 1. 1 - 60 Days - - - 2. 61 - 120 Days 2 (66.6) - 2 (28.5) 3. 121 - 210 Days 1 (33.4) 3 (100) 5 (71.5) 4. More Then 365 Days - - - Total 3 3 7 Ashok Were your satisfied with these services? Khandwa Shivpuri Nagar 1. Satisfied 1 (33.4) - - 2. Dissatisfied 2 (66.6) 3 (100) 6 (85.7) 3. Very dissatisfied - - 1 (14.3) Total 3 3 7

Table 2.5 shows various issues related with ration cards. It enquires with respondents regarding application of new cards, duplicate cards or addition/deletion of members name from the cards. It also finds the distance travelled to avail these services, cost incurred, average time taken for its processing along level of satisfaction among the respondents.

It is clear from the table that 13 respondents from sample districts applied for the new cards, duplicate cards or addition/deletion of members name from the cards.

Out of these 7 travelled less than 5 kms from their villages, four of them travelled six to ten kms and two respondents one each in Khandwa and Ashok nagar travelled more than 10 kms to apply for these services.

Normally in most of the cases there are no fees involved in availing these services but the cost of transportation was considered in cases where respondents travelled more than 5 kms from their villages. These costs were under Rs. 100 which also included food charges as they spent longer hours in going and coming back. The charges also include expenditure of photocopy and affidavit in case of mistakes in aadhar card. One of the respondent in Khandwa spent more than Rs. 100 to get these services done.

The average time taken to process all these activities ranged from two months to seven months. The issue of longer time to process these works did not go well with the respondents. They were all dissatisfied with delayed actions to process their request.

Fair Price Shops

Some of the observations regarding the fair price shops are summarized in the following table 2.6.

Table 2.6 Information regarding FPS

Ashok Is there space/ notice board available in Khandwa Shivpuri S.No the Fair Price Shop for prominent display Nagar of required information? Yes No Yes No Yes No 1. Samples of PDS foodgrains for distribution 3 2 1 4 3 2 2. Opening and closing times of FPS 4 1 5 0 4 1 3. Monthly entitlement of PHH & AAY category 3 2 1 4 4 1 4. Retail issue price per kg for PHH & AAY category 3 2 3 2 5 0 5. Total number of PHH & AAY households/ beneficiaries 5 0 1 4 2 3 6. List of names of PHH and AAY beneficiaries 0 5 0 5 1 4 Quantity of commodities received, distributed & in 7. stock, 5 0 0 5 1 4 8 Toll free helpline number 1967/ 1800/181 series 4 1 4 1 1 4 Name and contact details of vigilance committee 9. members 5 0 3 2 2 3 Contact details of Authority for lodging complaints/ 10. redressal of grievances 2 3 1 4 1 4 Ashok Are the following maintained Khandwa Shivpuri S.No Nagar In the shop Yes No Yes No Yes No 1. Stock register 5 0 4 1 5 0 2. Category of commodity-wise records 5 0 5 0 5 0 3. Register of beneficiaries 5 0 5 0 5 0 4. Register of sales 5 0 5 0 5 0

- The roads reaching to all sampled FPS are metal constructed.

- All the shops were found to cleaned and maintained.

- Foodgrains in all the FPS reaches as per calendar.

- All the transactions of FPS along with foodgrains allocation and names of

vigilance committee members are online.

- In none of the shops in all districts no amount is charged for downloading food

grains.

- All the FPS dealers deduct their commission before making the draft.

- In all the FPS of both rural and urban PoS machines were found working

efficiently.

- None of the families from these three districts were found not taking food grains

for the past three months.

- The sample of foodgrain distributed through PDS was found available 3-3 shops

of Khandwa and Ashok nagar and in only one shop of Shivupri.

- Opening and closing times of FPS was found written in all the shops of Shivpuri

and in 4-4 shops on Khandwa and Ashok nagar.

- Monlthly entitlement of PHH and AAY category was found written in four shops

of Ashok nagar, three shops of Khandwa and in only one shop in Shivpuri.

- Sample of PDS foodgrain for distribution was found in 11 sample shops of three

districts.

- Opening and closing time of FPS and monthly entitlement of PHH and AAY

category was found in the notice boards in almost all the shops.

- Retail issue price per kg for PHH and AAY category was mostly displayed in all

the visited shops of three districts.

- The total number of PHH and AAY households were available in 8 shops of three

districts but list of names of PHH and AAY beneficiaries were almost not written

in all 15 shops. Only one shop in Ashok nagar had these information displayed.

- Quantity of commodities received, distributed & in stocks was displayed in all

the sample shops of only Khandwa district. On the contrary only one shop in

Ashok nagar had these details. But in Shivpuri, none of the shops showed this

information.

- Toll free helpline number were mostly displayed in the shops of Khandwa and

Shivpuri but in Ashok nagar only one shop had these details.

- Name and contact details of vigilance committee members were found available

in 10 shops of three districts but Contact details of Authority for lodging

complaints/ redressal of grievances were available only in five sample shops of

all three districts.

- The stock registers were maintained in all shops of Khandwa and Ashok nagar

district. In Shivpuri only one shop were not maintaining these registers.

- Category of commodity-wise records and register of beneficiaries were

maintained in all the sample shops of three districts.

Commission in FPS

The commission in Urban area – 70 paise per Kg. The commission for FPS salesman in Rural area is Rs. 8400 per FPS (Rs. 200 for one kerosene drum) (All three districts). In certain villages where numbers of ration cards have decreased, the commission has come down to Rs. 6000. The amount of monthly salary of FPS salesman is decided by PACCS. As per the seniority they decide the amount for FPS dealer. Here the important aspect observed during the field was inadequate staff at FPS. As a result the FPS dealer shares his salary with a contractual person during weeks in which higher lifting is done by the beneficiaries. Normally such days are 10-15 in a month. In this period the work of salesman increases because the dealer alone is not in a position to do all the works like bringing foodgrains to the weighing machine, then weighing along

16 with managing cash counter and other responsibilities. To ease up doing all this responsibilities the dealer keeps some contractual worker (All three districts).

SECTION-3: PDS UTILITY

Table 3.1: Commodities and their prices entitled from PDS

Price Total quantity in a month S.N Commodities (Rs/Kg ) Khandwa Shivpuri Ashok Nagar 1. Rice 1 Rs./Kg. 565 Kg 378 Kg 329 kg 2. Wheat 1 Rs./Kg. 1360 Kg 1878 Kg 1756 kg 3. Salt 1 Rs./Kg. 75 Kg 75 Kg 75 kg 4. Tuar Dal 10 Rs./Kg. 27 Kg - - 5. Kerosene 30/Litres 189 Litres 234 Litres 183 Litres

Table 3.1 shows the distribution of PDS commodities along with the prices charged at FPS. The consumption of wheat in all the three districts was found higher in comparison to other commodities. The distribution of salt is normally given one packet per family. One of the other significant finding came out from the data that all the beneficiaries received full quota of their ration commodities in the past six months. In

Khandwa district, the distribution of Tuar dal was also witnessed. It was started in this district to check the cases of malnutrition among tribal people. One kg of tuar dal was distributed per person at the rate of Rs. 10 per kg. In Ashok Nagar and Shivpuri district, out of five kg of food grains two kg of rice and 3 kg of wheat is being distributed.

Table 3.2: Voluntarily not buying ration from PDS

Even when there was availability, supply & access, how many times did Ashok S.No. Khandwa Shivpuri you voluntarily not buy food grains Nagar from the PDS in the past three months? 1. Once 0 0 0 2. None 75 75 75 Total 75 75 75

It was also seen in the field survey that even when there was availability, supply

& access, none of the beneficiaries in all three districts avoided lifting of food grains from PDS shop. It is clear from table 3.2 figures that taking ration commodities from FPS shop is a significant aspect of families covered under the safety net of NFSA. Apart from this none of the beneficiaries interviewed reported underweight ration delivery or giving extra amount for their quota. It was clear that the system of PDS which was once criticized for such anomalies; did not exist anymore.

Quality and grain preference

Table 3.3 Food grains at Fair Price Shop

Is a sample of food grains to be distributed Ashok Khandwa Shivpuri displayed at the ration shop? Nagar 1. Yes 58 (73.3) 9 (12) 29 (38.7) 2. No 17(22.7) 66 (88) 46 (61.3) 3. Not aware - - - Total 75 75 75 If yes, do you get the same quality of food grains Ashok Khandwa Shivpuri as the sample displayed at the ration shop? Nagar 1. Yes 58 (100) 7 (77.7) 29 (100) 2. No - 2 (22.3) - Total 58 9 29 Have you found lot of foreign particles in the Ashok Khandwa Shivpuri food grains Nagar 1. Yes 0 48 (64) 4 (5.3) 2. No 75 (100) 27(36) 71 (94.7) Total 75 75 75 Have you ever raised a concern to the authority Ashok about the quality of the food grains at your Khandwa Shivpuri Nagar ration shop? 1. Yes - - 0 2. No - 48 (100) 4 (100) Total 75 75 75 Are you satisfied with the share/ proportion of Ashok Khandwa Shivpuri wheat/ rice given to you through PDS? Nagar 1. Yes 75 (100) 75 (100) 75 (100) 2. No - - - Total 75 75 75

Table 3.3 shows the response of beneficiaries regarding quality and grain preference of ration commodities sold at FPS. As per the respondents, the sample of food grain was found displayed satisfactorily only the FPS of Khandwa District. 73.3 percent shops in Khandwa displayed the samples whereas in ashok Nagar this percent

19 was 38.7 and in Shivpuri it was way below at only 12 percent. 88 percent sampled FPS in Shivpuri and 61.3 percent in Ashok Nagar were not having the facility of samples.

During the field survey it was also asked from the ration card holders that whether they receive the same quality of ration in their quota as displayed in the samples. All of the respondents reported affirmative to this query. Only in Shivupri two of the card holders said the quality was different.

The existence of foreign particles in the ration items was found in the quota given to the beneficiaries of Shivpuri district. 64 percent of the respondents in Shivpuri reported the presence of foreign particles in the foodgrains distributed through PDS. In

Ashok Nagar only 5.4 percent confirmed the presence of foreign particles whereas in

Khandwa none of the beneficiaries reported any such case. Despite having the evidence of presence of foreign particles none of sampled ration card holders went to higher authorities to register the complain regarding the poor quality of food grain distribution.

The level of satisfaction among the respondents was significant in all the three visited districts. Cent percent respondents in all three districts were satisfied with the share/proportion of the foodgrains distributed through PDS.

Service Delivery

The distance of FPS from the house of beneficiaries has greater significance in terms of smooth accessibility. It was observed during the field work that most of the visited shops were located at less than one kilometre distance from the beneficiary’s house. Only in Khandwa district, 16 benficiaries reported that they had to walk up to two kilometres to get the ration from the shop. 100 percent respondents in Shivpuri and

Ashok Nagar reported to access the PDS shop within one kilometre of distance. The details are given in table 3.4.

Table 3.4: Information to beneficiaries regarding arrival of foodgrains at FPS

How far is your Fair Price Shop located from your Ashok Khandwa Shivpuri house? Nagar 1. 0 - 1 Km 59 (78. 7) 75 (100) 75 (100) 2. 1.1 - 2 Kms 16 (21.3) - - 3. 2.1 – 3 Kms - - - 4. More than 3 Kms - - - Total 75 75 75 Ashok How do you get information about the Khandwa Shivpuri distribution of food grains at your local ration Nagar shop Yes No Yes No Yes No 1. By personally visiting the ration shop 2 73 1 74 1 74 2. Through the ration shop dealer 73 2 74 1 74 1 3. Friends and neighbor inform us 72 3 75 0 74 1 4. SMS alert from the state government 0 75 0 75 0 75

The information to beneficiaries regarding arrival of foodgrains at FPS was mainly given by friends and neighbours as well as by the ration shop dealer. Getting the information by visiting the shop personally was almost negligible in all three districts whereas in none of the districts SMS alert facility was available.

Table 3.5: Opened ration shops days in a month and Satisfaction Level

Are the opening days of ration shop Ashok S.No. Khandwa Shivpuri fixed in a week/month? Nagar 1. Yes 75 (100) 75 (100) 75 (100) 2. No - - - How many days is the ration shop Ashok S.No. Khandwa Shivpuri usually open in a month? Nagar 1. 21 Days 45 (60) 15 (20) 45 (60) 2. 16 Days - - 15 (20) 3. 12 Days 30 (40) - 15 (20) 4- 6 to 8 Days - 60 (80) - Total 75 75 75 Do you feel that the number of Ashok S.No. working days of the ration shop is Khandwa Shivpuri Nagar adequate and satisfactory 1. Yes 71 (94.7) 51 (68) 68 (90.7) 2. No 4 (5.3) 24 (32) 7 (9.3) Total 75 75 75

In all the FPS of sampled districts the days of opening FPS are fixed. The details are given in table 3.5. 60 percent respondents of Khandwa and Ashok Nagar each reported that the shop remains open for 21 days. But in Shivpuri only 20 percent respondents reacted affirmative on this issue. In Shivpuri, out of five sample shops visited by the team, only FPS at Bairad; remains open for 21 days. The rest four shops open only for 6-8 days as their salesman are also incharge of other shops as well. The limited opening days of FPS in Shivpuri has resulted in increased dissatisfaction among the respondents (32 percent of them). In Khandwa and Ashok Nagar cent percent satisfaction was not found among the respondents as some of the shops in both the districts were opened for only 12 days inspite of the complete quota of 21 days.

Table 3.6: Hours of the opened ration shops in a day and the satisfaction level

How often do you find the ration shop Ashok S.No. in your locality open for distribution Khandwa Shivpuri Nagar of the food grain in a day? 1. Full Day 75 (100) 75 (100) 75 (100) 2. Half Day - - - 3. 3-5 Hours - - - Total 75 75 75 How satisfied are you with the timings of Ashok S.No. Khandwa Shivpuri distribution of food grains at PDS? Nagar 1. Very Dissatisfied - 2 (2.7) - 2. Dissatisfied 4 (5.3) 23 (30.7) 7 (9.3) 3. Satisfied 69 (92) 46 (61.3) 68 (90.7) 4. Very satisfied 2 (2.7) 4 (5.3) - Total 75 75 75

It is seen from the table 3.6 that in all the districts the FPS was opened for full day. The team did not come across any FPS which was getting closed before its scheduled time (10 am to 5 pm). The satisfaction level in Khandwa and Ashok Nagar was significantly higher at 92 and 90.7 percent respectively. In the case of Shivpuri the level of dissatisfaction was at 61.3 percent. The reason behind increased dissatisfaction among respondents was concerned with the shop opening for only eight days in a month. The FPS owner was having three to four shops and the opening days of the shop was not more than two days in a week. The number of ration card holders was quite high in the concerned shops. As a result they were not getting ration during the working of ration shop. On an average the FPS owner could not distribute the ration to more than 100 card holders. During the shop days the FPS owner also comes across with problems related with malfunctioning of PoS machines, issues with the labour along with managing heavy crowd. All these factors resulted in the increased level of dissatisfaction among the ration card holders.

Table 3.7: Respondents availing following facilities

Do you avail any of the following Ashok S.No. Khandwa Shivpuri facility (tick applicable option) Nagar Door-step delivery at home Facility 1. - - - to nominate others 2. NA 75 (100) 7 5 (100) 75 (100) Total 75 75 75

It is seen from the table 3.7 that cases door step delivery at home facility to nominate other is not available in the system of PDS. The FPS owner reported that some of the card holders due to poor health and disability are not able to come to the shop. In such cases the shop owner goes to their house for getting their finger prints in PoS machines. Later these card holders send their family members to lift their quota of ration commodities from the concerned shop.

Grievance Redressal Mechanism

Grievance redressal mechanism plays a crucial role in most of the public programmes run by the government. The mechanism in Madhya Pardesh provides facility of phone calls by the public to the concerned official to register their complain regarding anomalies in the ration distribution system. These phone numbers are mainly

- 1967/1800/ 181 series/ other help lines used for PDS. In the field it was found that these numbers have been displayed in most of the ration shops. The consumers are also aware about these numbers. But there is no utilisation of these numbers by the consumers. One of the main reasons behind no use of these numbers is not having enough complaints by the card holders against the system of PDS in practice. Another reason for its lesser use is the availability of CM Help Line. This help line is very popular in Madhya Pradesh. Any person living in Madhya Pradesh can register their complaints

24 related with government works. There were few instances in the sampled districts when CM help line was used by the ration card holders to convey the ground realities of

PDS system.

Table 3.8: Respondents View on Grievance Redressal System

Do the respondent recall the toll free Ashok S.No. helpline for TPDS (1967/1800/ 181 Khandwa Shivpuri Nagar series/ other helplines used for PDS) 1. Yes 1 (1.3) 2 (2.6) 2 (2.6) 2. No 75 (98.7) 75 (97.7) 74 (97.7) Total 75 75 75 If yes, how did you come to know about Ashok S.No Khandwa Shivpuri this? Nagar 1. Display at FPS/ GP office - 1 (50) 1 (50) 2. Dealer/ Pradhan/Sarpanch 1 (100) 1 (50) 1 (50) 3. Civil society groups - NA - 4. Vigilance Committee - NA - 5. Other beneficiaries/ neighbors - NA - Total 1 2 2 Are you aware about the role of the Ashok S.No Khandwa Shivpuri following bodies? Nagar 1. District Grievance Redressal Officer 0 0 0 2. State Food Commission 0 0 0 3. None 75 (100) 75 (100) 75 (100) Total 75 75 75

It is clear from the table 3.8 that almost none of the respondents ever use the toll free number given at the FPS for resolving any issues concerned with the distribution of

PDS. The information regarding the toll free number to the card holders comes only from its display at FPS and through dealer/pradhan/sarpanch. The interaction with card holders from all three districts reveals that they never come across any situation regarding FPS and distribution of ration commodities to register complain in the toll free number.

The information regarding the post and responsibilities of DGRO and state food commission members was completely found nil among the ration card holders. Their unawareness shows the complete disconnect among the PDS beneficiaries towards these officials. It was seen in the field study of these three districts that none of the interviewed PDS beneficiary have ever registered any complain regarding all possible issues of ration distribution.

Digitisation of beneficiary details & FPS automation

Table 3.9: Aadhar Statistics of Respondents

Is Aadhaar number of any household Ashok S.No. member is seeded with following Khandwa Shivpuri Nagar instruments? 75 73 71 1. Bank Account (100) (97.3) (94.6) 62 44 65 2. Mobile number (82.6) (58.6) (86.6) 3 None of the above 0 0 0

The government of Madhya Pradesh has taken the work of digitisation of PDS system in full swing. The table 3.9 gives all the details regarding aadhar statistics of respondents. It was found during the field work that Aadhar number of 100 percent of respondents in Khandwa, 97.3 percent in Shivpuri and 94.6 percent in Ashok Nagar districts have been seeded with Bank accounts. The percent of respondents having aadhar number seeded with mobile number are 82.6, 58.6 and 86.6 percent in these districts.

Table 3.10: Aadhar Performance and reasons for not seeding

Ashok S.No. Aaadhar Performances Khandwa Shivpuri Nagar Number of members in your family 1. who have seeded Aadhaar number in 327 381 407 ration card? How many members in your family has performed successful Aadhaar based 2. 313 359 390 bio-metric authentication/ e-KYC at FPS at least once? If none of the member have seeded Ashok S.No. Aadhaar, reason for not seeding Khandwa Shivpuri Nagar Aadhaar number 1 Not applied for Aadhaar 2 2 4 2 Applied but Aadhaar not generated 3 5 3 Not aware of the requirement/process 3 2 1 1 to seed 4 Detail submitted but not yet seeded 7 22 9 5 Do not wish to seed - - Total 14 30 17

The table 3.10 deals with the figures of maximum number of successful aadhar based bio metric transactions against the total number of members in respondent’s family who have seeded Aadhaar number in ration card. The table clearly shows that almost all the family members of the respondents have seeded their aadhaar number in ration cards. It is also clear from the table that all the family members of interviewed respondents have performed successful aadhar based biometric transaction at FPS.

The reasons of those members who were left with aadhar seedings has been described in the second part of the table. It is clear from the statistics that most of the respondents have submitted the documents but their aadhar numbers have not yet been added. Another category which was found significant in the field pertains to those respondents who have applied for aadhar card but their card was not generated. The common reason found for these two categories resulted from the administrative apathy

27 in updating the details of ration card holders. The remaining two categories marked those respondents who have not applied for aadhar or they were unaware of the process. In this category mostly the members are kids and toddlers and also those persons who have migrated to other places post marriage or death. Unfortunately the name of these persons still exist in PoS machines and the family members are still receiving the ration in their names.

Some of the respondents reported the issue of no action being taken by the competent authorities regarding wrong information in their aadhar cards. These members told that their aadhar numbers were seeded with some wrong information due to unknown reasons. They have raised their complain to higher officials also many times but to no avail. Their aadhar number could not be corrected even in some cases more than six months have passed. The major fall out of this anomaly is their inability to lift the ration as their biometrics does not match with the incorrect aadhar number seeded in the system.

Use of E-pos machines

E-pos machine has attained a crucial significance in the distribution of ration commodities as the state of Madhya Pradesh is relentlessly working on the installation of these machines in all the FPS of the state.

The table 3.11 gives a snap shot of the use of e-pos machines by the respondents at FPS. It is clear from the table that all respondents were not only aware about the e- pos machines but were also using it frequently during the purchase of ration items. The working of e-pos machines at the time of buying ration commodities from FPS was endorsed by cent percent respondents of all three districts. While asking about the

28 connectivity of e-pos machines 85.3, 74.7 and 90.7 percent respondents of Khandwa,

Shivpuri and Ashok nagar respectively endorsed regarding the working of these machines at the time of ration buying. Instances of machines not working at the time of purchasing ration was reported; though their percent was insignificant. The main reason was poor network connectivity. It was endorsed by 25.3 percent respondents of

Shivpuri, 14.7 percent of Khandwa and only by 9.3 percent respondents of Ashok nagar district.

Table 3.11: Use of E-Pos machines at FPS

Do you use e-PoS machine for getting Ashok S.No. Khandwa Shivpuri foodgrains under PDS? Nagar 1. Yes 75 (100) 75 (100) 75 (100) 2. No 0 0 0 Total 75 75 75 Does the PoS machine work every Ashok S.No. Khandwa Shivpuri time you visit the FPS? Nagar 1. Yes 64 (85.3) 56 (74.7) 68 (90.7) 2. No 11 (14.7) 19 (25.3) 7 (9.3) Total 75 75 75 Do you get a printed receipt from e- Ashok S.No. Khandwa Shivpuri PoS machine in local language? Nagar 1. Yes 42 (56) - 38 (50.7) 2. No 33(44) 75 (100) 37 (49.3) Total 75 75 75

The process of giving printed receipts was rather uncommon in the sampled districts by the monitoring team. Table 3.11 gives the details towards the use of E-Pos machines at FPS. The e-pos machines were giving printed receipts to 56 percent ration card holders of Khandwa and 50.7 percent of Ashok nagar district. Whereas in Shivpuri none of the sampled ration card holder endorsed of getting the printed receipt. The card holders of Shivpuri along with the remaining card holders of Khandwa (44) and Ashok nagar (49.3) stated that they did not get the printed receipts at the time of purchase.

The main reason behind this anomaly was unavailability of printed roles at the FPS. The

FPS owner on cross checking on this issue explained that the cost of printed roles is not covered under the commission given by the society. They have to manage its purchase on their own. As a result many times FPS owner avoids giving printed receipts.

During the field visit of Ashok nagar district, it was found that e-pos machine of

Sahrai FPS (code - 4603031) was out of order and its complain was registered in the portal also.

The average time taken to complete one transaction is under two minutes. In some other states benefits of portability is available where the card holder can access any FPS and get the ration entitled for his/her family. This facility is yet not operational in the state of Madhya Pradesh.

Out of 15 FPS owners only five believe that process has been simplified after its implementation whereas remaining ten FPS owner reported increased burden due to issues of poor connectivity, Pos machines not working and mismatch of thumbnail impressions. These factors pose a major threat towards delaying of ration commodities distribution. In the FPS of rural and urban areas cent-percent distribution of foodgrains is done through e-pos machines.

In Khandwa district, most of the Pos machines are from VisionTech company.

These machines are qualitatively better and do not pose much problems during FPS transactions. All the FPS owners of Khandwa have reported that introduction of Pos machines have increased the convenience of the FPS dealer.

Table 3.12 Alternatives adopted by FPS to distribute Food grains

In case of failure of PoS machine, Ashok S.No. alternative adopted by the FPS owner to Khandwa Shivpuri Nagar distribute food grains 1. Food grains not given 64 (85.3) 52 (69.3) 75 (100) Grains are given, with handwritten 2. 11 (14.7) 12 (16) - receipt (Samagra) 3. Grains are given without receipt - 11 (14.7) - 4. NA - - - Total 75 75 75 In case foodgrains are not given, how Ashok S.No. many times in a month you normally Khandwa Shivpuri need to go to FPS shop to get foodgrains Nagar 1. 2 Times 42 (65.6) 56 (74.7) 53 (70.7) 2. 3 Times 22 (34.4) 19 (25.3) 22 (29.3) 3. 4 Times - - - Total 64 75 75

The table 3.12 shows that in case of e-pos failure, the FPS owner specifically from

Ashok nagar does not distribute food grains. This percent in Khandwa was 85.3 and

Shivpuri it was minimum at 69.3 percent. In all three sample districts all the card holders specifically pointed the issue of foodgrains not being distributed at the time of e-pos machine failure. A sizable portion of respondents gets the ration through

‘samagra’. In Shivpuri, grains are given without receipt also. Some of the respondents reported that after coming to FPS they do not go without taking ration even if the machine is not working. During these cases they come back to the FPS during 19-21 of the month for giving thumb impression. The FPS owner admitted such behaviour from the respondents and they give ration to such card holders to avoid fight with them.

The table also shows that in case of food grains not given, most of the respondents visit 2-3 times to ensure that they get the ration as and when the internet connectivity issues resolves.

The e-pos machine during FPS working days sends the information regarding transactions done in the whole day to the main server located at Bhopal. The transfer of information regarding the transaction done in such manner is referred as ‘offline’. The distribution of ration commodities is done normally through this mode during the dates

1-20 of every month. In the ‘offline’ mode the information is transmitted to the main server as and when the internet connectivity resumes in the area. Sometimes it is done on the same day or during the next day depending on the strong internet connectivity.

The government of Madhya Pradesh is continuously making all efforts to convert this ‘offline’ uploading of data to ‘online’ uploading. In the ‘online’ uploading transactions the information of ration purchase at any FPS is immediately uploaded on the main portal of server. This whole process is termed as ‘aadhar authentication’. As a result of this working the FPS owner cannot distribute the ration items in times of poor connectivity. This process has ensured the correct information being uploaded in the real time regarding the transactions done any time at FPS.

Earlier, ration was given through samagra id (Please refer notes). The member of the family having samgarg id was getting ration of his family quota during the normal distribution days of ration items. In this process FPS owner who was having the details of all samagra id of their area was in a position to utilize that id unethically. This process has been curbed now by aadhar authentication process.

Aadhar and Samagra Transactions

Table 3.13 Snapshot of Total Transactions in PDS

Year Total Aadhar Authenticated Non – Aadhar Transactions authenticated (other models Eg. authentic- Authen- fingerprint+ IRIS + samagra) cated ticated OTP + Cashless (Cashless) 2018

April 90,16,494 16,47,433 (18.27) 73,69,061 (81.73) May 88,96,240 16,70,600 (18.78) 72,25,640 (81.22) June 89,81,098 16,79,601 (18.7) 73,01,497 (81.3) July 85,72,759 25,71,264 (29.99) 60,01,495 (70.01) August 96,21,360 35,60,447 (37.01) 60,60,913 (62.99) September 91,10,229 43,11,743 (47.33) 47,98,486 (52.67) October 91,59,411 47,45,142 (51.81) 44,14,269 (48.19) November 92,82,480 45,78,796 (52.56) 44,03,884 (47.44) All India 9,95,27,537 7,78,29,356 (78.2) 1,41,60,728 75,37,453 57,855 November (14.23) (7.57) (0.06) December 96,06,421 50,43,299 (52.5) 45,63,122 (47.5) 2019 January 98,30,805 36,61,788 (37.25) 61,69,017 (62.7) February 1,03,32,191 47,98,350 (46.44) 55,33,841 (53.56) March 1,02,16,912 50,94,243 (49.86) 51,22,669 (50.14) April 1,03,71,032 50,67,831 (48.87) 53,03,201 (51.13) All India 9,25,44,689 7,19,35,378 1,43,93,042 62,16,269 32,122 April (77.73) (15.55) (6.72) (0.03) Source: http://annavitran.nic.in/welcome?month=4&year=2019

The table 3.13 shows the snapshot of total transactions done using aadhar authentication and with other models including Samagra. It is clear from the table that

Since April onwards, the percent of aadhar authenticated fingerprint transaction is continuously increasing starting from 18.27 percent and reaching up to 52.56 percent in

November. This increase in aadhar authenticated finger print transaction has forced to curb the frequency of ‘Samagra’ transactions. In the column of ‘Samagra’ transactions, it is clearly visible that the percentage of transactions is significantly decreasing. In April it was 82.73 percent which has come down to 47.44 percent. The all India average in

Aadhar authenticated transactions is 78.2 percent and ‘Samagra’ is at 14.23 percent.

The government of Madhya Pradesh is making all efforts to touch these national targets in the coming months.

During January, 2019 the transaction through ‘Samagra’ has increased as evident from the table. It was brought to the notice by district officials that aadahar numbers were deleted en masse from the main server. It has resulted in decreasing in decreasing the PDS transaction through aadhar authentication by finger prints.

Functioning of Vigilance Committee

The main responsibility of Vigilance Committee (VC) is to overall monitor the smooth functioning of PDS and redressal of problems related with it. The members of

VC include ration card holders, consumer activists and Member of Parliament. The

Government has issued instructions to States/UTs to constitute VCs at FPS/Panchayat,

Block, District and the State/UT level drawing members from the Government, social organisations, consumer organization and local bodies to periodically review the functioning of the schemes/FPS under PDS.

Table 3.14: Awareness regarding Vigilance Committee

Are you aware about the FPS level Ashok S.No. Khandwa Shivpuri vigilance committee formed in your FPS? Nagar 1. Yes 12 (16) - - 2. No 63 (84) 75 (100) 75 (100) Total 75 75 75

The table 3.14 shows that in all the sampled districts VC were formed but the level of awareness regarding its existence among the ration card holders was found almost negligible. Only in Khandwa district 16 percent respondents were aware about the formation of vigilance committee at FPS level. In Shivpuri and Ashok nagar none of the respondents were aware regarding any such committee. Here it is important to underline that respondents of Khandwa who were aware regarding the formation of

34 vigilance committee were having no information regarding their powers and duties. In all the sampled districts, none of the respondents have ever approached to the members of VC regarding any grievance or problems related with PDS.

Cash Transfers and Digital Payments in PDS

The ration card holders were receiving ration commodities against their family entitlement from the FPS at regular interval of time. They were asked if these ration commodities were to be exchanged by cash transfer in their bank accounts, they were firmly reluctant to this proposal.

Table 3.15: Willingness to accept cash transfer among the respondents

Would by you prefer to receive cash subsidy in your bank account instead of food grains? Ashok S.No. Khandwa Shivpuri Rs. 26.66 in lieu of 1 kg of Rice Nagar Rs. 19.69in lieu of 1 Kg of wheat. 1. Yes 0 0 0 2. No 75 (100) 75 (100) 75 (100) 3. Cant’ Say 0 0 0 Total 75 75 75 Ashok S.No If no, what are the reasons? Khandwa Shivpuri Nagar Yes 2 0 0 1. Do not have bank a/c No 73 75 75 Bank a/c is not operational/ taking Yes 9 20 15 2. money from bank is time consuming and difficult No 66 55 60 Foodgrains from market would be of Yes 73 17 57 3. higher price No 2 58 18 Risk of misuse of cash for non-food Yes 40 64 70 4. 35 11 5 items No

The table 3.15 clearly depicts the preference of ration card holders for the denial of cash transfers against getting ration commodities from the FPS. None of the respondents in any of the three sampled districts accepted to prefer cash subsidy

35 instead of foodgrains. The main reason reflected by these respondents was mainly the higher prices of food grains in the market which makes it costly to buy in comparison to the subsidized prices at FPS. Secondly, they fear the misuse of cash received in their banks for buying non-essential items. On further query with the respondents it was found that mostly female members of the household were bearing the responsibility of getting ration from the FPS. It was told by these card holders that since the transaction in the banks is mostly done by the male members of the family, they will squander the money in the consumption of alcohol and other things. It was the main reason among the ration card holders preferring for the ration items against cash transaction.

Table 3.16: Facility at FPS and Respondents Perception

Ashok Khandwa Shivpuri S.No Does your FPS has following facility? Nagar Yes No Yes Yes No Yes 1. Digital Payment 0 75 0 0 75 0 2. Banking Correspondent 0 75 0 0 75 0 3. CSC operations 0 75 0 0 75 0 4. Sale of Non-PDS commodities 0 75 0 0 75 0 Ashok Which of the services do you avail/ wish Khandwa Shivpuri S.No Nagar to avail through FPS? Yes No Yes Yes No Yes 1. Digital Payment 2 73 0 2 73 0 2. Banking Correspondent 5 70 0 5 70 0 3. CSC operations 17 58 3 17 58 3 4. Sale of Non-PDS commodities 57 18 19 57 18 19

Table 3.16 shows that the facility of digital payment, banking correspondent, CSC operations and sale of Non-PDS commodities. The roles of banking correspondent,

Common Service Centre (CSC) Agent, Seller of non-PDS item (procured by FPS

36 dealer/dealers association etc.), Seller of Non-PDS items (through PPP model) and others income generation activity through FPS are not being done by any of the FPS.

The government of M.P. will be taking steps to start this initiative in the remaining districts also. A proposal from the State Government has gone to

Cooperatives who are interested to convert FPS into multi-task agency where they can perform a host of activities favouring farmers and local people. Secondly they also want to use FPS platform for Ujjwala scheme. They are proposing to keep 5 kg of LPG cylinder in the shop which can be easily lifted by the beneficiaries. A dealer commission of Rs.

45/cylinder has been fixed by the Government.

The respondents were further quarried if they wish to avail these services. Most of the respondents reflected their opinion that they will prefer sale of non-PDS item from the shop and also CSC operations being implemented from the fair price shops. All the respondents accepted to the fact that PDS is playing a very significant and crucial role in ensuring food security of their family.

Overall satisfaction level

Table 3.17: Respondents Perception towards overall satisfaction for PDS

How important role does PDS play in Ashok S.No. Khandwa Shivpuri ensuring food security of your family? Nagar 1 Very important 75 75 75 2 Important - - - 3 Not important - - - 4 Not aware - - - Total 75 75 75

It is clear from the table 3.17 that all of the respondents in Khandwa, Shivpuri and Ashok nagar districts believe that NFSA is very beneficial for the their households food security programme.

Vigilance Committee – FPS

Vigilance committees have been formed in all the sample districts. Members of all social categories are part of these committees. No training has been done for their members. No member has been receiving any sms facility. Although the meetings are being conducted at regular intervals; the awareness level of the members is very poor

(In all districts).

District Level Godown

The management of district level godown is done by M.P. Warehousing and logistics corporation. The foodgrains in the godown comes in time. They have adequate stock to distribute foodgrains (with current entitlements) for two months in all the sample

38 godowns of three districts. There were no security arrangement like camera and fire extinguishers in the godowns of Ashok nagar and Shivpuri. Only in Khandwa district, the arrangements of camera and fire extinguishers were found in place.

Table 3.18: Issues related with Godowns

Issues related with Godowns Ashok S.No. Khandwa Shivpuri Nagar 1. Is the supply chain application deployed in the Yes Yes Yes Godown? 2. Did the Godown staff attend any training on supply Yes Yes No chain application? 3. Were they provided with any user manual? Yes Yes Yes 4. Whether stock position &movement of foodgrains is Yes* Yes* Yes* captured online? Are they automated? 5. Stock position of godowns- Opening balance, Receipt, Yes* Yes* Yes* dispatch and closing balance. 6. Movement of foodgrains- Delivery Orders, Release Yes* Yes* Yes* Orders, Truck Challans, Gate Passes, 7. Payment flow from FPS/ payment acknowledgement Yes* Yes* Yes* 8. SMS alert service about arrival of foodgrains at FPS No No Yes 9. Is optimal route mapping done for all the FPSs? Yes Yes Yes 10. Is the foodgrains weighed at godown with electronic Yes No No weigh bridge linked to online system? 11. Is the foodgrains delivered to FPSs weighed using No No No FPS level electronic weighing machine linked to ePoS? 12. Has there been any instances of diversion/black No No No marketing of foodgrains from the Godown in last one year? 13. Whether Stock position of godowns- Opening No No No these balance, Receipt, dispatch and closing reports balance. are in Movement of foodgrains- Delivery No No No public Orders, Release Orders, Truck Challans, domain? Gate Passes, Report on SMS alert service about arrival Yes No No of foodgrains at FPS * Information not in public domain.

Problem Areas (For All Districts)

Inadequacy of Maintenance Engineer for e-pos machines

In the whole district, only one engineer has been appointed for the maintenance of e-pos machines. The lone person is not in a position to cover the whole district which is expanded in the range of 100-150 kms on an average. In many cases it was seen that the technical snag in e-pos machines remains unresolved for 2-3 days.

The situation can be resolved by the appointment of more people at the district level having expertise in resolving technical snags of e-pos machines.

Issues of Poor connectivity with e-pos machines

The sim card in e-pos machines supports 2G network. Since the speed of 2G network is very slow, the frequency of transaction suffers every time at the FPS. To resolve this conditions most of the salesman of FPS connects e-pos machines of the FPS with the Wi-Fi network of their personal mobiles. The expenditure incurred in this connection is borne by the salesman of the FPS.

To resolve this issue, a proper network with good internet connectivity is required with the working of e-pos machines.

Issues with wrong entry in Aadhar Cards

There are many cards having wrong entries in the form of numbers, name or year of birth. These cards have been registered in the e-pos machines. This mistake is

40 very difficult to get it resolved at the local level. The card holder even tries to take this matter to higher authorities but to no avail. The fall out of this anomaly is experienced by the card holder at the time of purchase of ration. With the wrong credentials the information feeded in e-pos machines do not match with the credentials/biometrics of the card holder. As a result the person is denied to lift the ration.

A proper mechanism is required to undertake the process of resolving or reissuing aadhar cards at the local level. It will ease the burden of the beneficiaries of

PDS.

Difference of rate in the price of Kerosine

The receipt which comes out from the e-pos machine shows the rate of kerosene of the previous month which most of the time is not same at the time of purchase by the card holder. Due to this difference, sometimes when the rate is higher at the time of purchase, the ration card holder gets the receipt having reduced rate printed on it. At this time card holder pays more than what is printed which makes them furious over this difference. They take this situation otherwise and blame the FPS owner for taking higher price of kerosene instead of the printed price.

The anomaly of difference of rates in kerosene is required to be resolved by the updating the exact price during the time of purchase.

Issues related with the changing quota of kerosene

In tribal blocks, four litres of kerosene is given per ration card. But actually the allotment ranges from two litres to four litres. The actual information regarding the allotment is not passed to the consumers. As a result the card holders remain clueless about the actual allotment of two or four litres during the distribution days. In such conditions the FPS owner takes the benefit of distributing two litres even when the allotment is of four litres.

Printed receipts of FPS transaction not given

In many FPS the salesman was not giving the printed receipts after the transaction through e-pos machines. The reason for not giving the receipts was related with the expenditure of printing roles. This expenditure has to be borne by the FPS owner. As a result he avoids giving the receipts. The card holders also in most of the cases do not press the FPS owner for the receipts.

The FPS owner needs to be explained regarding the importance of giving printed receipts after each transaction. A mechanism needs to be developed for resolving the issues of expenditure incurred for the printing roles.

Shortage of Manpower at FPS

Ration card holders during the distribution days at FPS feels the shortage of manpower in the form of an assistant helping the FPS owner. The salesman at FPS has to perform many activities during the distribution days. He has to operate the e-pos transaction, collection of money, supply of ration after weighing apart from managing

42 the crowd. Some owners in order to distribute the work load keep an assistant for 8-10 days. The salary of such assistants is given from cutting the meagre profit of FPS owner.

Expenditure related with e-pos machines

The expenditure incurred in the maintenance of e-pos machine is sole responsibility of the FPS owner. Any technical issue gets resolved with the help of engineer appointed for this purpose free of cost. But in case of any change of parts in the pos machine, the related expenditure is borne by the FPS owner. This expenditure is not reimbursed by the agency/company which has provided the machine or the concerned department.

No contact with Vigilance Committee Members

The meeting of vigilance committee regarding FPS are conducted timely but most of the card holders do not know even the names of committee member nor the responsibilities associated with them.

Finger Prints of Old Age Customers

One of the significant issues concerned with old age ration card holders is not matching of their finger prints at the time of bio-metric authentication through e-pos machines. The FPS owner keeps a gel or lotion in the shop which is applied on the fingers of the card holders. After few attempts their authentication gets certified

43 through the machines. Invariably this process consumes lot of time which results in increasing crowd and mismanagement at the FPS.

Issues related with salt distribution

The packing of salt distributed at FPS has been found improper in most of the cases. Due to this, packing of salt loosens during the transportation to the FPS and before reaching the shop, 15-20 packages gets wasted. In such conditions, none of the card holder prefers to take the salt from the spoiled packets. In many cases the FPS owner converts them to fresh packets of one kg. But since the packaging is different from the original, the card holders remain uninterested to take the packets.

There has to be an arrangement in which the packing of salts remain in its original shape at the time of distribution through FPS. It will increase the sale of salt and also the satisfaction of card holders.

Unavailability of Shades and other facilities at FPS

During the distribution days at FPS, card holders have to wait sometimes for longer period of time. In most of the shops there are no facility regarding protection from sunray specially during summer and from rains during monsoon season. Apart from this card holders also reported problems regarding the unavailability of separate toilets for men and women. During the initial days of distribution when the FPS is normally crowded, card holders feel the absence to toilets and also unavailability of drinking water.

Issues regarding Eligibility Slip (Patrata Parchi)

The ration card holders often complain that new eligibility slip is not given after the name of any family member is added or deleted from the ration card. In such cases the name of the new member does not appear in the ration card and they face difficulty in getting the ration. There should be arrangement for issuing the eligibility slip as early as possible to ease the problems faced the card holders.

Specific Problem Areas of Each District

Some of the district wise problem areas are notified as following –

Khandwa

The district Khandwa is divided in seven development blocks. A total of 417 FPS are being run to deliver the ration items in the district. Out of these 417 shops, 62 are being operated in urban areas and the remaining 355 are in operation in rural areas.

GPS trackers have been installed in 20 vehicles of kerosene dealers in the district.

- In Khandwa district, 3699 persons name were deleted from the beneficiaries list

and 3749 eligible candidates were added. Most of the persons who were added

are not getting ration as their names have not figured in eligibility slip (patrata

parchi).

- The people who go migrate for short term demands ration item for two months

but Pos machine gives ration of only one month. This situation is contradictory to

the control order of 2015 which clearly states to provide ration for up to two

months.

Shivpuri

The district Shivpuri has been divided in eight development blocks. The district has 698 shops in total. 80 of them are in urban area and the remaining 618 are in rural areas. All the shops are having Pos machines from DSK company. As a result most of them are not working properly. During the time of field survey, it was found that 65 machines were not working due to some technical issues.

The population of the district significantly comprise of tribal people who are very remotely literate. They do not have any awareness regarding ‘nigrani samiti’ and have no information about their rights towards any government schemes. They frequently migrate to other places for job search and remain marginalized from the benefits of food security programmes.

The district has notified 2643 families as in-eligible for getting the benefits of

PDS and included 1466 families as beneficiaries. Some other problems are as follows -

- Too many Pos machines of DSK company are out of order.

- Very frequent issues of network problems.

- Most of the consumers, while taking ration items come after the consumption of

alcohol and frequently involves in physical assault during poor network issues of

Pos machines.

Ashok Nagar

The district Ashok nagar is divided in four development blocks. The total number of FPS are 237, out of which 29 comes under urban ward and the remaining 208 comes in rural. Despite having less FPS in comparison to other sample districts, the distribution through aadhar authentication is very poor. The main reason behind this is the prevalence of Pos machines from DSK company. These machines have a poor track record and the government is actively changing them by Vision Tech machines which do not pose problems. In 29 urban shops the Pos machines have been changed from old company to new company. But in rural areas out of 237 machines 136 were out of order upto 09/01/2019. The other problems are as follows -

- The consumers are not aware about their rights towards food security

programmes and also do not communicate with the concerned officials regarding

any problems.

- The phenomenon of short term migration also breaks the continuity in the

monthly lifting of ration items.

- The issue of poor network connectivity stalls the process of smooth functioning

of ration distribution.

Poor wages of Salesman and increasing work load at FPS decreases the efficiency of work. Salesman is also burdened with the society work.

Suggestions

• Rate of kerosene should be updated in the Pos machine.

• The packing of salt should be improved to minimize the losses during

transportation.

• There has to be proper training for vigilance committee members.

• Meetings should be called mandatorily at pre decided dates.

• Members should receive SMS alerts.

• All security measures should be arranged with all seriousness.

• Appropriate measures must be taken to aware the customers regarding bad

effects of drinking specifically before the purchase of ration.

Notes

In conditions of e-pos failure, the Government of Madhya Pradesh distributed the ration through ‘Samagra’. This Samagra is a e-ration card in the form of a electronic receipt issued by GoMP under NFSA 2013. This card contains information like – identification number of beneficiary and their family members, their names, eligibility category, name of concerned FPS and its code number along with the entitlement of the total quantity of ration items of the card holder’s family. The Samagra Portal after getting the information certified by the local government agency prints this Samagra e- card. This card remains with the beneficiary unless he/she want to include/delete the name/s of the member/s of their family. The information of this Samagra e-card is available on the portal of the ministry (www.food.mp.gov.in) and can be accessed by the general public. This Samagra e-card is being widely used in the distribution of ration commodities where e-pos machines are not working. The distribution through Samagra ID is normally done after 21st of every month.

Name of the State/UT_Madhya Pradesh District_Khandwa

FACT - SHEET

Table 1 FPS Information

S.N. FPS Information FPS 1 FPS 2 FPS 3 FPS 4 FPS 5

FPS Registered FPS Dikshita FPS Jai FPS 1 name of Fair Chheganv FPS Balwada SHG bajrang Borisarai Price Shop makhan Number of Fair 2 1307084 1310047 1305008 1302021 1304036 Price Shop seva sahkari Panchayat Jasvadi road Borisarai samiti, Village 3 Address of FPS Bhawan, khandwa main road Chheganv Balwada Jamniya khurd makhan Rural or Urban 4 Rural Urban Rural Rural Rural area Name of the 5 Khandwa Khandwa Khandwa Khandwa Khandwa district Name of the Block/ Town/ Chheganv 6 Khalwa Khandwa Harsud Pandhana Municipal makhan Corporation etc. Village Name of the Village Vard no. 6 Village Village 7 Chheganv village/ ward Jamniya khurd & 7 Borisarai Balwada makhan Ration card 8 184 515 620 955 524 count PHH Members count 9 725 2570 2804 4680 2259 PHH Ration card 10 19 87 133 80 42 count AAY Members count 11 57 859 859 206 168 AAY

Table 2 Respondent/FPS Profile

Respondent/FPS S.N. FPS 1 FPS 2 FPS 3 FPS 4 FPS 5 Profile Name of Smt. Anmol Mr. Dilip Mr. Deepak Mr. Mujahid 1 Mr. Ashok JI Respondent Rathore Sharma Mina Khan Contact number 2 of the 822582216 9770304489 9407433424 9424076240 8120458260 respondent Secondary occupation 3 House Wife Pandeet Farming Nil Nil (excluding ration shop) Jai bajrang Ownership of Women Self prathmik Cooperative Cooperative Cooperative 4 FPS Dealer Help Group upbhokta bhandar Is the FPS accessible by 5 Pucca road? Yes Yes Yes Yes Yes (based on observation) Status of cleanliness of Well Not so Well Well Well Well 6 FPS (based on maintained maintained maintained maintained maintained observation)

Table 3.1 (FPS 1)

Last three months stock at FPS for followings items (in kg) to be filled in based on registers.

Date/ month of Date / Opening Stocks Closing closing Entitlem Month of Sale Loss balance receive balance the sale/ S.N. Commodities ent (qt. delivery/ (qt in (qt in (qt in d (qt in (qt in generati in Kg) door step Kg) kg) Kg) Kg) Kg) ng C Delivery losing Balance* Last Month (November)

1 Rice 3086 1561 1525 1542 1544

2 Wheat 51.89 24.94 26.95 Reaches 2736 2453 between 21st of 3 salt 43 210 203 15 to 25 205 208 every NIL of every month 4 Kerosene* 532 32 500 month 461 71

5 Tuar Dal 780 433 347 417 363

Last Month (October)

6 Rice 3082 1547 1535 1521 1561

7 Wheat 51.73 24.48 27.25 Reaches 2679 2494 between 21st of 8 salt 407 204 204 15 to 25 197 210 every NIL of every month 9 Kerosene* 500 0 500 month 468 32

10 Tuar Dal 694 347 347 261 433

Last Month (September)

11 Rice 3159 276 1545 274 1547

12 Wheat 3159 414 2745 Reaches 411 2448 between 21st of 13 salt 235 32 203 15 to 25 0.31 204 every NIL of every month 14 Kerosene* NOT NOT NOT NOT NOT Available Available Available month Available Available 15 Tuar Dal 382 35 347 35 347

* in litres

Table 3.2 (FPS 2)

Last three months stock at FPS for followings items (in kg) to be filled in based on registers.

Date/ month of Stocks Date / Entitlem Opening Closing closing receive Month of Sale Loss ent balance balance the sale/ S.N. Commodities d delivery/ (qt in (qt in (qt. in (qt in (qt in generati (qt in door step Kg) kg) Kg) Kg) Kg) ng C Kg) Delivery losing Balance* Last Month (November)

1 Rice 15955 10378 5577 5678 10277

2 Wheat 23584 13551 10033 Reaches 10081 13508 between 21st of 3 salt 1406 995 411 15 to 25 599 807 every NIL of every month 4 Kerosene* 1827 929 898 904 923 month 5 Tuar Dal 0 0 0 0 0

Last Month (October)

6 Rice 15874 10413 5461 5496 10378

7 Wheat 23477 13508 9969 Reaches 9926 13551 between 21st of 8 salt 1573 1164 409 15 to 25 578 995 every NIL of every month 9 Kerosene* 1845 945 900 916 929 month 10 Tuar Dal 0 0 0 0 0

Last Month (September)

11 Rice 15957 10206 5751 5544 10415

12 Wheat 23594 13415 10179 Reaches 10086 13508 between 21st of 13 salt 1750 1138 0612 15 to 25 586 1164 every NIL of every month 14 Kerosene* 1835 895 940 month 890 945 15 Tuar Dal 0 0 0 0 0

* in litres

Table 3.3 (FPS 3)

Last three months stock at FPS for followings items (in kg) to be filled in based on registers.

1 Rice 16517 9269 7248 7317 92

2 Wheat 33507 19495 14012 Reaches 13770 19737 between 21st of 3 salt 1547 794 753 15 to 25 721 826 every NIL of every month 4 Kerosene* 3039 1039 2000 1986 1053 month 5 Tuar Dal 0 0 0 0 0

Last Month (October)

6 Rice 16715 9264 7451 7446 9269

7 Wheat 34206 19485 14721 Reaches 14711 19495 between 21st of 8 salt 1521 768 753 15 to 25 727 794 every NIL of every month 9 Kerosene* 3180 1180 2000 2141 1039 month 10 Tuar Dal 0 0 0 0 0

Last Month (September)

11 Rice 16375 9162 7213 7111 9264

12 Wheat 33597 19922 13675 Reaches 14112 19485 between 21st of 13 salt 1489 736 753 15 to 25 721 768 every NIL of every month 14 Kerosene* 2906 906 2000 month 1726 1180 15 Tuar Dal 0 0 0 0 0

* in litres

Table 3.4 (FPS 4)

Last three months stock at FPS for followings items (in kg) to be filled in based on registers.

1 Rice 19922 10426 9496 958 10342

2 Wheat 33035 16941 16094 Reaches 10168 16867 between 21st of 3 salt 2082 1093 989 15 to 25 1019 1063 every NIL of every month 4 Kerosene* 2937 377 2600 2408 529 month 5 Tuar Dal 0 0 0 0 0

Last Month (October)

6 Rice 19964 10368 9598 9538 10426

7 Wheat 32973 16779 16194 Reaches 16032 16941 between 21st of 8 salt 2101 1061 1099 15 to 25 1007 1093 every NIL of every month 9 Kerosene* 2457 37 2400 2060 377 month 10 Tuar Dal 0 0 0 0 0

Last Month (September)

11 Rice 20403 11134 9296 10062 10368

12 Wheat 33721 18027 15694 Reaches 16942 16779 between 21st of 13 salt 3061 2132 929 15 to 25 2000 1061 every NIL of every month 14 Kerosene* 2145 145 2000 month 2108 37 15 Tuar Dal 0 0 0 0 0

* in litres

Table 3.5 (FPS 5)

Last three months stock at FPS for followings items (in kg) to be filled in based on registers.

1 Rice 10024 5764 4260 4189 5835

2 Wheat 17157 9757 7400 Reaches 7083 10074 between 21st of 3 salt 1559 1096 463 15 to 25 451 10008 every NIL of every month 4 Kerosene* 3077 2677 400 1017 2060 month 5 Tuar Dal 0 0 0 0 0

Last Month (October)

6 Rice 9969 5359 4610 4205 5764

7 Wheat 16942 9259 7690 Reaches 7185 9757 between 21st of 8 salt 1557 1029 528 15 to 25 461 1096 every NIL of every month 9 Kerosene* 3971 2771 1200 1294 2677 month 10 Tuar Dal 0 0 0 0 0

Last Month (September)

11 Rice 9503 4798 4705 4144 5359

12 Wheat 16368 8543 7825 Reaches 7116 9252 between 21st of 13 salt 1484 956 528 15 to 25 455 1029 every NIL of every month 14 Kerosene* 3769 2769 1000 month 998 2771 15 Tuar Dal 0 0 0 0 0

* in litres

Table 4

Respondent/FPS Profile

S.N. Respondent/FPS Profile FPS 1 FPS 2 FPS 3 FPS 4 FPS 5

All All All All All Is this record available online in POS at records records records records records 1 FPS level? are are are are are online online online online online Do you get door-step delivery of 2 NO Yes NO Yes Yes foodgrains? Do you get charged by transporter or 3 others for the transportation of foodgrains NO NO NO NO NO till Fair Price Shop? If PDS items were received latter than first 4 week of the month, what are the reasons NA NA NA NA NA for delay? Time gap between submission of dealers’ commission bill to the Department and 5 NA NA NA NA NA receipt of the commission payment by dealer NA – Not Applicable

Table 5: FPS Automation

S.N Respondent/FPS Profile FPS 1 FPS 2 FPS 3 FPS 4 FPS 5 . 1 Is e-POS machine installed at FPS? Yes Yes Yes Yes Yes If yes, is the e-POS machine operational at the 2 Yes No Yes Yes Yes time of the visit? Quantity of foodgrains (rice, wheat and coarse 3 3997 15759 21087 11126 11272 grain) sold last month through ePoS (in Kg) Quantity of foodgains sold last month after 3A successful biometric (Aadhaar authentication) 2797 11000 16587 8680 9072 (in Kg) Quantity of foodgains sold last month after 3B other forms of authentication through PoS 1200 4759 4500 2446 2200 (OTP/ Photo) etc. (in Kg) Samgra Quantity of foodgains sold last month in non- 3C 0 0 0 0 0 authenticated mode through PoS (in Kg) Number of rations cards (last month) with 4 30 55 150 250 50 biometric authentication failure? Total number of NFSA rations cards that did 5 not lift foodgrains in Last three months? Give 2 5 20 12 70 the break-up below 5A PHH (ration cards) 1 4 17 9 60 5B PHH (members) 5 22 70 47 300 5C AAY (ration cards 0 1 3 3 10 Total number of NFSA ration cards (with old, 6 infirm, disabled members) that are availing 7 100 7 10 14 following facility 6A Door-step delivery at home Nil 10 Nil 7 10 6B Facility to nominate others to lift food grains Nil Nil Nil Nil Nil Reasons for not having 100% biometric Low (authentication) Authen Authen Aadhaa Authenti (Tick all applicable options) ticatio ticatio r cation n Aadha n Seeding Low Aadhaar Seeding, Authentication failure, failure, ar no. 7 Connectivity issue, failure, failure, , Connecti is Connec Connec Aadhaa Aadhaar no. is wrong vity wrong tivity tivity r no. is issue issue issue wrong

Has the use of e-POS machine increased the 8 Yes No Yes Yes Yes convenience of FPS dealer? If no, specify the reasons Delays (Tick all applicable options) distrib Not comfortable in using PoS, Delays ution, 9 NA NA NA NA distribution, Connectivity issue Connec tivity issue NA – Not Applicable

Table 6 Margin and viability

What is the amount of Margin/ commission received by FPS dealer in last month on following? Total margin received in a month (Rs) S.N. PDS items FPS 1 FPS 2 FPS 3 FPS 4 FPS 5 1 NFSA foodgrains 8400 11031.3 8400 8400 8400 2 Kerosene 484 942.2 2085.5 2528.4 1067.8 3 Salt 24 71.9 86.5 122.2 54.2 Total 8908 12052.4 10572 11050.6 9522 What is the income realised by FPS dealer 7 450 2500 1300 2000 2000 from sale of gunny bag last month? What is the income/ profit (after cost) realised by FPS dealer 8 0 0 0 0 0 in last month through ICDS/MDM operations? e-iz- esa 'kkldh; mfpr ewY; dh nwdkuksa dk ykHk fu/kkZfjr gS 1- xzkeh.k 'kkldh; mfpr ewY; dh nwdkuksa dks 8400 :i;s izfr nqdku blds vfrfjDr dsjkslhu dk deh'ku 1-05 iSls izfr yhVj ,oa ued ij izfr fdyksxzke -12 iSlsA 2- 'kgjh 'kkldh; mfpr ewY; dh nwdkuksa ij -70 iSls izfr fdyksxzke vukt ij blds vfrfjDr dsjkslhu dk deh'ku 1-05 iSls izfr yhVj ,oa ued ij izfr fdyksxzke -12 iSlsA

Table 6.1 (FPS 1) Margin and viability II

Does the FPS dealer also performs Yes=1 If yes, If no,, whether any of the following roles. No=2 amount of FPS dealer is Profit interested in S.N. realized last taking-up the month (after activity? cost) Yes = 1 /No= 2/ Not sure=3 1 Banking Correspondent 2 - 2 2 Common Service Centre(CSC) Agent 2 - 1 Seller of Non-PDS Item (Procured by 3 2 - 1 State Government) Seller of Non-PDS item (Procured by 4 2 - 2 FPS dealer/ dealers association etc.) Seller of Non-PDS items (through PPP 5 2 - 2 model)

Table 6.2 (FPS 2) Margin and viability II

Table 6.3 (FPS 3) Margin and viability II

Table 6.4 (FPS 4) Margin and viability II

Does the FPS dealer also performs Yes=1 If yes, If no,, whether any of the following roles. No=2 amount of FPS dealer is Profit interested in S.N. realized last taking-up the month (after activity? cost) Yes = 1 /No= 2/ Not sure=3 1 Banking Correspondent 2 - 1 2 Common Service Centre(CSC) Agent 2 - 1 Seller of Non-PDS Item (Procured by 3 2 - 1 State Government) Seller of Non-PDS item (Procured by 4 2 - 2 FPS dealer/ dealers association etc.) Seller of Non-PDS items (through PPP 5 2 - 2 model)

Table 6.5 (FPS 5) Margin and viability II

Does the FPS dealer also performs Yes=1 If yes, If no,, whether any of the following roles. No=2 amount of FPS dealer is Profit interested in S.N. realized last taking-up the month (after activity? cost) Yes = 1 /No= 2/ Not sure=3 1 Banking Correspondent 2 - 1 2 Common Service Centre(CSC) Agent 2 - 1 Seller of Non-PDS Item (Procured by 3 2 - 1 State Government) Seller of Non-PDS item (Procured by 4 2 - 2 FPS dealer/ dealers association etc.) Seller of Non-PDS items (through PPP 5 2 - 2 model)

Table 7 Expenditure incurred by FPS dealer

Details of the monthly expenditure incurred by the dealer (in Rs.) last month S.N. Details FPS 1 FPS 2 FPS 3 FPS 4 FPS 5 1 Salaries 2200 6000 11500 11200 9400 2 Rent 0 1600 0 0 0 3 Electricity/ maintenance 0 300 600 300 0 4 Internet/ Data connectivity 150 150 150 150 150

5 Others specify (stationary & 350 200 500 300 300 Tulawati) 6 Total monthly expenditure 2700 8250 12750 11950 9850 How much funds are required to be deposited by the FPS dealer to 7 the department to procure 14219 31224 61950 93909 15115 monthly entitlements during last month? Details of one-time expenses incurred by the dealer on following items, if any ePoS 8 Govt. Govt. Govt. 25000 Govt. Device/Laptop/Desktop/Printer 9 Electronic Weighing Scale 8000 8000 16000 7500 16000 10 Finger Print Scanner/IRIS device Nil Nil Nil Nil Nil Others (Specify) Kerosene Dram 11 2000 3000 3000 2000 2000 Etc. 12 Total one-time expenses 10000 11000 19000 34500 18000 e-iz- esa 'kkldh; mfpr ewY; dh nwdkus viuk dfe'ku igys ls gh fudkydj MªkQV cuokrh gSA lgdkjh laLFkk }kjk lapkfyr 'kkldh; mfpr ewY; dh nwdkuksa dks lkeku ØsMhV ij fn;k tkrk gSA

Table 8 Transparency at FPS

Is there space/ notice board available in the Fair Price Shop for prominent display of required information? Are the following displayed at the S.N. FPS 1 FPS 2 FPS 3 FPS 4 FPS 5 ration shop? Samples of PDS foodgrains for 1 No No No Yes Yes distribution 2 Opening and closing times of FPS No Yes Yes Yes Yes Monthly entitlement of PHH & AAY 3 No No Yes Yes Yes category Retail issue price per kg for PHH & 4 No Yes No Yes Yes AAY category Total number of PHH & AAY 5 No Yes Yes Yes Yes households/ beneficiaries List of namesof PHH and AAY 6 No No No No No beneficiaries Quantity of commodities received, 7 Yes Yes Yes Yes Yes distributed & in stock, Toll free helpline number 1967/ 8 Yes No Yes Yes Yes 1800 series Name and contact details of vigilance 9 Yes Yes Yes Yes Yes committee members Contact details of Authority for 10 lodging complaints/ redressal of No No Yes Yes No grievances Are the following maintained In FPS 1 FPS 2 FPS 3 FPS 4 FPS 5 the shop 1 Stock register Yes Yes Yes Yes Yes 2 Category of commodity-wise records Yes Yes Yes Yes Yes 3 Register of beneficiaries Yes Yes Yes Yes Yes 4 Register of sales Yes Yes Yes Yes Yes

Name of the State/UT_Madhya Pradesh District_Shivpuri

FACT - SHEET

Table 1 FPS Information

FPS S.N. FPS 1 FPS 2 FPS 3 FPS 4 FPS 5 Information

Registered FPS FPS FPS Aamtalla FPS 1 name of Fair FPS Beirad Price Shop Dulhara Dangbarwe 'Nonehtakhurd' Bhatnawar Number of Fair 2 501042 501021 501036 501081 501034 Price Shop Sabji mandi Gram Village 3 Address of FPS road, Dangbarwe Aamtalla Panchayat Dulhara Beirad Bhatnawar Rural or Urban 4 Urban Rural Rural Rural Rural area Name of the 5 Shivpuri Shivpuri Shivpuri Shivpuri Shivpuri district Name of the Block/ Town/ 6 Municipal Pohari Pohari Pohari Pohari Pohari Corporation etc. Name of the Village Village Village Village Village 7 village/ ward Beirad Dulhara Dangbarwe Aamtalla Bhatnawar Ration card 8 667 261 190 91 461 count PHH Members count 9 4123 1357 658 478 2442 PHH Ration card 10 14 197 303 262 20 count AAY Members count 11 86 873 1150 936 65 AAY

Table 2 Respondent/FPS Profile

S.N Respondent/FP FPS 1 FPS 2 FPS 3 FPS 4 FPS 5 . S Profile Mr. Name of Mr. Mukesh Mr. Kewal Mr. Mr. Naresh 1 Jagdeesh Respondent Tiwari Singh Rajkumar Ji Rawat Varma

Contact 700075757 789313207 958976817 975549712 998138429 2 number of the respondent 3 1 5 5 5 Secondary occupation 3 Farming Farming Farming Farming Farming (excluding ration shop) Ownership of 4 Cooperative Cooperative Cooperative Cooperative Cooperative FPS Dealer Is the FPS accessible by 5 Pucca road? Yes No No No Yes (based on observation) Status of cleanliness of Well Not so Well Not so Well Well Well 6 FPS (based on maintained maintained maintained maintained maintained observation)

Table 3.1 (FPS 1)

Last three months stock at FPS for followings items (in kg) to be filled in based on registers.

1 Rice 4364 155 4209 4131 233 Reaches 2 Wheat 17546 620 16926 between 16682 864 21st of 15 to 25 every NIL 3 salt 701 20 681 of every 658 43 month month 4 Kerosene* 1544 140 1404 1378 166

Last Month (November)

5 Rice 4310 101 4209 4155 155 Reaches 6 Wheat 17431 505 16926 between 16811 620 21st of 15 to 25 every NIL 7 salt 697 16 681 of every 677 20 month month 8 Kerosene* 1538 134 1404 1398 140

Last Month (October)

9 Rice 4304 95 4209 4203 101 Reaches 10 Wheat 17310 384 16926 between 16805 505 21st of 15 to 25 every NIL 11 salt 691 95 681 of every 675 16 month month 12 Kerosene* 1536 132 1404 1402 134 * in litres

Table 3.2 (FPS 2)

Last three months stock at FPS for followings items (in kg) to be filled in based on registers.

1 Rice 2455 13 2442 2353 102 Reaches 2 Wheat 1166 222 11438 between 11302 358 21st of 15 to 25 every NIL 3 salt 476 18 458 of every 455 21 month month 4 Kerosene* 1785 280 1505 1462 323

Last Month (November)

5 Rice 2449 7 2442 2436 13 Reaches 6 Wheat 116 212 11438 between 11628 222 21st of 15 to 25 every NIL 7 salt 475 17 458 of every 457 18 month month 8 Kerosene* 1719 214 1505 1439 280

Last Month (October)

9 Rice 2499 57 2442 2429 7 Reaches 10 Wheat 11646 208 11438 between 11434 212 21st of 15 to 25 every NIL 11 salt 474 16 458 of every 457 17 month month 12 Kerosene* 1689 184 1505 1475 214 * in litres

Table 3.3 (FPS 3)

Last three months stock at FPS for followings items (in kg) to be filled in based on registers.

1 Rice 2378 55 2323 2326 52 Reaches 2 Wheat 12384 322 120 between 12070 314 21st of 15 to 25 every NIL 3 salt 506 13 493 of every 495 11 month month 4 Kerosene* 2152 107 2045 2042 110

Last Month (November)

5 Rice 2363 40 2323 2308 55 Reaches 6 Wheat 12262 230 12032 between 19940 322 21st of 15 to 25 every NIL 7 salt 508 15 493 of every 495 13 month month 8 Kerosene* 2102 57 2045 1995 107

Last Month (October)

9 Rice 2385 36 2349 2345 40 Reaches 10 Wheat 11950 224 11726 between 11720 230 21st of 15 to 25 every NIL 11 salt 505 12 493 of every 490 15 month month 12 Kerosene* 2097 52 2045 2040 57 * in litres

Table 3.4 (FPS 4)

Last three months stock at FPS for followings items (in kg) to be filled in based on registers.

1 Rice 1952 62 1890 1890 62 Reaches 2 Wheat 9887 89 9798 between 9782 105 21st of 15 to 25 every NIL 3 salt 361 8 353 of every 354 7 month month 4 Kerosene* 1556 64 1492 1486 70

Last Month (November)

5 Rice 1930 44 1897 1868 62 Reaches 6 Wheat 9905 107 9798 between 9816 89 21st of 15 to 25 every NIL 7 salt 360 7 353 of every 352 8 month month 8 Kerosene* 1528 36 1492 1464 64

Last Month (October)

9 Rice 1945 55 1890 1905 44 Reaches 10 Wheat 9881 83 9798 between 9774 107 21st of 15 to 25 every NIL 11 salt 359 6 353 of every 352 7 month month 12 Kerosene* 1513 21 1492 1477 36 * in litres

Table 3.5 (FPS 5)

Last three months stock at FPS for followings items (in kg) to be filled in based on registers.

1 Rice 2665 114 2551 2613 52 Reaches 2 Wheat 10448 73 10374 between 10335 113 21st of 15 to 25 every NIL 3 salt 488 7 481 of every 478 10 month month 4 Kerosene* 1107 21 1086 1086 21

Last Month (November)

5 Rice 2582 31 2551 2468 114 Reaches 6 Wheat 10473 99 10374 between 10400 73 21st of 15 to 25 every NIL 7 salt 496 15 481 of every 489 7 month month 8 Kerosene* 1116 30 1086 1095 21

Last Month (October)

9 Rice 2566 15 2551 2535 31 Reaches 10 Wheat 10434 60 10374 between 10335 99 21st of 15 to 25 every NIL 11 salt 489 8 481 of every 474 15 month month 12 Kerosene* 1101 15 1086 1071 30 * in litres

Table 4

Respondent/FPS Profile

Respondent/FPS S.N. FPS 1 FPS 2 FPS 3 FPS 4 FPS 5 Profile Is this record available All records All records All records All records All records 1 online in POS at FPS are online are online are online are online are online level? Do you get door-step 2 Yes NO NO Yes Yes delivery of foodgrains? Do you get charged by transporter or others for 3 the transportation of NO NO NO NO NO foodgrains till Fair Price Shop? If PDS items were received latter than first 4 week of the month, what NA NA NA NA NA are the reasons for delay? Time gap between submission of dealers’ commission bill to the 5 NA NA NA NA NA Department and receipt of the commission payment by dealer NA – Not Applicable

Table 5: FPS Automation S. Respondent/FPS Profile FPS 1 FPS 2 FPS 3 FPS 4 FPS 5 N. 1 Is e-POS machine installed at FPS? Yes Yes Yes Yes Yes If yes, is the e-POS machine operational 2 Yes Yes Yes Yes Yes at the time of the visit? Quantity of foodgrains (rice, wheat and 3 coarse grain) sold last month through 20813 13655 14396 11672 12948 ePoS (in Kg) Quantity of foodgains sold last month 3A after successful biometric (Aadhaar 7285 5462 1728 6419 3885 authentication) (in Kg) Quantity of foodgains sold last month after other forms of authentication 3B 113528 8193 12668 5253 9063 through PoS (OTP/ Photo) etc. (in Kg) Samgra Quantity of foodgains sold last month in 3C non- authenticated mode through PoS 0 0 0 0 0 (in Kg) Number of rations cards (last month) 4 250 150 300 120 200 with biometric authentication failure? Total number of NFSA rations cards 5 that did not lift foodgrains in Last three 5 0 10 12 4 months? Give the break-up below 5A PHH (ration cards) 3 0 3 7 2 5B PHH (members) 13 0 14 33 9 5C AAY (ration cards 2 0 7 5 2 Total number of NFSA ration cards 6 (with old, infirm, disabled members) 15 4 5 3 3 that are availing following facility 6A Door-step delivery at home 2 Nil Nil Nil Nil Facility to nominate others to lift food 6B Nil Nil Nil Nil Nil grains Reasons for not having 100% biometric Authenti Authenti Low Authentic Authentic (authentication) cation cation Aadhaar ation ation (Tick all applicable options) failure, failure, Seeding, 7 failure, failure, Connecti Connecti Connect Low Aadhaar Seeding, Authentication Connectiv Connectiv vity vity ivity failure, Connectivity issue, Aadhaar no. ity issue ity issue is wrong issue issue issue Has the use of e-POS machine increased 8 No No No No No the convenience of FPS dealer? If no, specify the reasons Delays Delays Delays Delays distribut (Tick all applicable options) distributi distribut distribu ion, ion, tion, Not comfortable in using PoS, Delays Connectiv on, 9 distribution, Connectivity issue ity issue Connecti Connectiv Connecti Connect vity ity issue vity ivity issue issue issue NA – Not Applicable

Table 6 Margin and viability

What is the amount of Margin/ commission received by FPS dealer in last month on following? Total margin received in a month (Rs) S.N. PDS items FPS 1 FPS 2 FPS 3 FPS 4 FPS 5 1 NFSA foodgrains 14457 8400 8400 8400 8400 2 Kerosene 1502 1535 2144 1560 1140 3 Salt 79 55 60 43 57 Total 16151 9990 10604 10003 9597 What is the income realised by FPS dealer 7 3500 1600 1700 1100 2000 from sale of gunny bag last month? What is the income/ profit (after cost) 8 realised by FPS dealer in 0 0 0 0 0 last month through ICDS/MDM operations? e-iz- esa 'kkldh; mfpr ewY; dh nwdkuksa dk ykHk fu/kkZfjr gS 1- xzkeh.k 'kkldh; mfpr ewY; dh nwdkuksa dks 8400 :i;s izfr nqdku blds vfrfjDr dsjkslhu dk deh'ku 1-05 iSls izfr yhVj ,oa ued ij izfr fdyksxzke -12 iSlsA 2- 'kgjh 'kkldh; mfpr ewY; dh nwdkuksa ij -70 iSls izfr fdyksxzke vukt ij blds vfrfjDr dsjkslhu dk deh'ku 1-05 iSls izfr yhVj ,oa ued ij izfr fdyksxzke -12 iSlsA

Table 6.1 (FPS 1) Margin and viability II

Does the FPS dealer also performs Yes=1 If yes, If no,, whether any of the following roles. No=2 amount of FPS dealer is Profit interested in S.N. realized last taking-up the month (after activity? cost) Yes = 1 /No= 2/ Not sure=3 1 Banking Correspondent 2 - 1 2 Common Service Centre(CSC) Agent 2 - 1 Seller of Non-PDS Item (Procured by 3 2 - 1 State Government) Seller of Non-PDS item (Procured by 4 2 - 2 FPS dealer/ dealers association etc.) Seller of Non-PDS items (through PPP 5 2 - 2 model)

Table 6.2 (FPS 2) Margin and viability II

Table 6.3 (FPS 3) Margin and viability II

Does the FPS dealer also performs Yes=1 If yes, If no,, whether any of the following roles. No=2 amount of FPS dealer is Profit interested in S.N. realized last taking-up the month (after activity? cost) Yes = 1 /No= 2/ Not sure=3 1 Banking Correspondent 2 - 2 2 Common Service Centre(CSC) Agent 2 - 2 Seller of Non-PDS Item (Procured by 3 2 - 1 State Government) Seller of Non-PDS item (Procured by 4 2 - 2 FPS dealer/ dealers association etc.) Seller of Non-PDS items (through PPP 5 2 - 2 model)

Table 6.4 (FPS 4) Margin and viability II

Does the FPS dealer also performs Yes=1 If yes, If no,, whether any of the following roles. No=2 amount of FPS dealer is Profit interested in S.N. realized last taking-up the month (after activity? cost) Yes = 1 /No= 2/ Not sure=3 1 Banking Correspondent 2 - 1 2 Common Service Centre(CSC) Agent 2 - 1 Seller of Non-PDS Item (Procured by 3 2 - 1 State Government) Seller of Non-PDS item (Procured by 4 2 - 2 FPS dealer/ dealers association etc.) Seller of Non-PDS items (through PPP 5 2 - 2 model)

Table 6.5 (FPS 5) Margin and viability II

Table 7 Expenditure incurred by FPS dealer

Details of the monthly expenditure incurred by the dealer (in Rs.) last month S.N Details FPS FPS FPS FPS 4 FPS 5 . 1 2 3 1 Salaries 7000 4000 5000 4000 10000 2 Rent 3000 1000 4000 1000 0 3 Electricity/ maintenance 700 0 0 0 0 4 Internet/ Data connectivity 150 150 150 150 150

5 Others specify (stationary & 500 150 1800 150 150 Tulawati) Total monthly 1135 1095 6 5300 5300 10300 expenditure 0 0 How much funds are required to be deposited by the FPS dealer to the 4835 6600 7 7471 47762 37094 department to procure 8 9 monthly entitlements during last month? Details of one-time expenses incurred by the dealer on following items, if any ePoS 14000 15000 Govt Govt Govt 8 Device/Laptop/Desktop/Pr . . . Desktop/Prin Desktop/Prin inter ter ter 9 Electronic Weighing Scale 9000 8000 8000 11000 12000 Finger Print Scanner/IRIS 10 Nil Nil Nil Nil Nil device Others (Specify) Kerosene 11 3000 4500 2500 4000 4000 Dram Etc. Total one-time expenses 1200 1250 1050 12 29000 31000 0 0 0 e-iz- esa 'kkldh; mfpr ewY; dh nwdkus viuk dfe'ku igys ls gh fudkydj MªkQV cuokrh gSA lgdkjh laLFkk }kjk lapkfyr 'kkldh; mfpr ewY; dh nwdkuksa dks lkeku ØsMhV ij fn;k tkrk gSA

Table 8 Transparency at FPS

Is there space/ notice board available in the Fair Price Shop for prominent display of required information? Are the following displayed at the S.N. FPS 1 FPS 2 FPS 3 FPS 4 FPS 5 ration shop? Samples of PDS foodgrains for 1 Yes No No No No distribution 2 Opening and closing times of FPS Yes Yes Yes Yes Yes Monthly entitlement of PHH & AAY 3 No No Yes No No category Retail issue price per kg for PHH & 4 No Yes No Yes Yes AAY category Total number of PHH & AAY 5 No Yes No No No households/ beneficiaries List of namesof PHH and AAY 6 No No No No No beneficiaries Quantity of commodities received, 7 No No No No No distributed & in stock, Toll free helpline number 1967/ 8 Yes Yes Yes Yes No 1800 series Name and contact details of vigilance 9 Yes Yes No Yes No committee members Contact details of Authority for 10 lodging complaints/ redressal of Yes No No No No grievances Are the following maintained In FPS 1 FPS 2 FPS 3 FPS 4 FPS 5 the shop 1 Stock register Yes Yes Yes No Yes 2 Category of commodity-wise records Yes Yes Yes Yes Yes 3 Register of beneficiaries Yes Yes Yes Yes Yes 4 Register of sales Yes Yes Yes Yes Yes

Name of the State/UT_Madhya Pradesh District_Ashok Nagar

FACT - SHEET

Table 1 FPS Information

FPS S.N. FPS 1 FPS 2 FPS 3 FPS 4 FPS 5 Information

Registered FPS Ward 5 FPS 1 name of Fair FPS Sahrai FPS Dakoni FPS Piparai Price Shop & 6 Pranpur Number of Fair 2 4601001 4603061 4604019 4602011 4603098 Price Shop Mata Aara Gram mandir Mahavidhayalay Mashin k 3 Address of FPS Dakoni Panchayat road, Ashok k pass, Sahrai pass, Piparai nagar Pranpur Rural or Urban 4 Urban Rural Rural Rural Rural area Name of the Ashok Ashok Ashok 5 Ashok Nagar Ashok Nagar district Nagar Nagar Nagar Name of the Block/ Town/ Ashok 6 Municipal Mungawali Chanderi Isagarh Mungawali Corporation Nagar etc. Name of the Ward Village Village Village Village 7 village/ ward 5 & 6 Sahrai Pranpur Dakoni Piparai Ration card 8 1140 1077 1519 659 426 count PHH Members count 9 5074 4662 7111 2698 2874 PHH Ration card 10 28 209 488 316 70 count AAY Members count 11 119 777 2283 1122 372 AAY

Table 2 Respondent/FPS Profile

S.N Respondent/FP FPS 1 FPS 2 FPS 3 FPS 4 FPS 5 . S Profile Name of Mr. Rakesh Mr. Jitendra Mr. Laxmi Mr. Vinod Mrs. 1 Respondent Soni Chouhan Narayan Ji Kumar Sahu Aayushi Jain

Contact 992662602 799903967 810311818 992646639 735453332 2 number of the 3 9 0 3 3 respondent Secondary occupation 3 Coaching Nil Nil Nil House Wife (excluding ration shop) Ownership of Women Self 4 Bhandar Cooperative Cooperative Cooperative FPS Dealer Help Group Is the FPS accessible by 5 Pucca road? Yes Yes Yes Yes Yes (based on observation) Status of cleanliness of Well Well Well Well Well 6 FPS (based on maintained maintained maintained maintained maintained observation)

Table 3.1 (FPS 1)

Last three months stock at FPS for followings items (in kg) to be filled in based on registers.

1 Rice 10509 5350 5159 5162 5347 Reaches 2 Wheat 43012 21936 21076 between 21088 21924 21st of 15 to 25 every NIL 3 salt 2396 1263 1133 of every 1130 1266 month month 4 Kerosene* 1662 0 1662 1659 3

Last Month (November)

5 Rice 10492 5315 5177 5142 5350 Reaches 6 Wheat 42944 21796 21148 between 21008 21936 21st of 15 to 25 every NIL 7 salt 2386 1245 1141 of every 1123 1263 month month 8 Kerosene* 1675 25 1650 1675 0

Last Month (October)

9 Rice 10417 5282 5135 5102 5315 Reaches 10 Wheat 42644 21646 20998 between 20848 21796 21st of 15 to 25 every NIL 11 salt 2344 1228 1110 of every 1099 1245 month month 12 Kerosene* 1680 49 1631 1655 25 * in litres

Table 3.2 (FPS 2)

Last three months stock at FPS for followings items (in kg) to be filled in based on registers.

1 Rice 5474 101 5373 5424 5 Reaches 2 Wheat 25388 76 25312 between 25230 158 21st of 15 to 25 every NIL 3 salt NA NA NA of every NA NA month month 4 Kerosene* 3269 70 3199 3229 40

Last Month (November)

5 Rice 5511 238 5273 5410 101 Reaches 6 Wheat 25126 226 24897 between 2505 76 21st of 15 to 25 every NIL 7 salt NA NA NA of every NA NA month month 8 Kerosene* 3210 50 3160 3140 70

Last Month (October)

9 Rice 5348 120 5228 5110 238 Reaches 10 Wheat 25376 320 25056 between 25150 226 21st of 15 to 25 every NIL 11 salt 13 20 1280 of every 1250 5 month month 12 Kerosene* 3180 0 3150 3100 50 * in litres , NA – Not Available

Table 3.3 (FPS 3)

Last three months stock at FPS for followings items (in kg) to be filled in based on registers.

1 Rice 8988 19 8971 8979 9 Reaches 2 Wheat 43912 68 43844 between 43876 36 21st of 15 to 25 every NIL 3 salt 1998 5 1993 of every 1995 3 month month 4 Kerosene* 5448 0 5435 5439 9

Last Month (November)

5 Rice 9057 17 9040 9040 19 Reaches 6 Wheat 44308 68 44240 between 44240 68 21st of 15 to 25 every NIL 7 salt 2017 5 2012 of every 2012 5 month month 8 Kerosene* 5519 13 5506 5506 0

Last Month (October)

9 Rice 8983 17 8966 8966 17 Reaches 10 Wheat 43900 68 43832 between 43832 68 21st of 15 to 25 every NIL 11 salt 1999 5 1994 of every 1994 5 month month 12 Kerosene* 5439 12 5440 5439 13 * in litres

Table 3.4 (FPS 4)

Last three months stock at FPS for followings items (in kg) to be filled in based on registers.

1 Rice 4902 1147 3755 3596 1306 Reaches 2 Wheat 22488 1648 20840 between 20416 2072 21st of 15 to 25 every NIL 3 salt 1254 279 975 of every 928 326 month month 4 Kerosene* 3469 669 2800 2644 825

Last Month (November)

5 Rice 4677 922 3755 3530 1147 Reaches 6 Wheat 21984 1144 20840 between 20336 1648 21st of 15 to 25 every NIL 7 salt 12 225 975 of every 921 279 month month 8 Kerosene* 3432 432 3000 2763 669

Last Month (October)

9 Rice 4695 940 3755 3773 922 Reaches 10 Wheat 22039 1199 20840 between 20895 1144 21st of 15 to 25 every NIL 11 salt 1245 270 975 of every 1020 225 month month 12 Kerosene* 3416 416 3000 2848 432 * in litres , NA – Not Available

Table 3.5 (FPS 5)

Last three months stock at FPS for followings items (in kg) to be filled in based on registers.

1 Rice 4916 34 4882 4865 51 Reaches 2 Wheat 20538 1 20528 between 20464 74 21st of 15 to 25 every NIL 3 salt NA NA NA of every NA NA month month 4 Kerosene* 1953 68 1885 1870 83

Last Month (November)

5 Rice 3301 120 3181 3267 34 Reaches 6 Wheat 142 546 13716 between 14162 1 21st of 15 to 25 every NIL 7 salt NA NA NA of every NA NA month month 8 Kerosene* 1353 183 1170 1285 68

3181Last Month (October)

9 Rice 4931 85 4846 4811 120 Reaches 10 Wheat 20768 370 20398 between 20222 546 21st of 15 to 25 every NIL 11 salt NA NA NA of every NA NA month month 12 Kerosene* 1932 96 1836 1749 183 * in litres, NA – Not Available

Table 4

Respondent/FPS Profile

Respondent/FPS S.N. FPS 1 FPS 2 FPS 3 FPS 4 FPS 5 Profile Is this record available All records All records All records All records All records 1 online in POS at FPS are online are online are online are online are online level? Do you get door-step 2 NO NO NO NO NO delivery of foodgrains? Do you get charged by transporter or others for 3 the transportation of NO NO NO NO NO foodgrains till Fair Price Shop? If PDS items were received latter than first 4 week of the month, what NA NA NA NA NA are the reasons for delay? Time gap between submission of dealers’ commission bill to the 5 NA NA NA NA NA Department and receipt of the commission payment by dealer NA – Not Applicable

Table 5: FPS Automation

S.N Respondent/FPS Profile FPS 1 FPS 2 FPS 3 FPS 4 FPS 5 . 1 Is e-POS machine installed at FPS? Yes Yes Yes Yes Yes If yes, is the e-POS machine operational at 2 Yes Yes Yes Yes Yes the time of the visit? Quantity of foodgrains (rice, wheat and 3 coarse grain) sold last month through 26250 30654 52855 24012 25329 ePoS (in Kg) Quantity of foodgains sold last month PoS Not 3A after successful biometric (Aadhaar 15750 21142 6003 8865 Working authentication) (in Kg) Quantity of foodgains sold last month after other forms of authentication 3B 10500 30654 31713 18009 16464 through PoS (OTP/ Photo) etc. (in Kg) Samgra Quantity of foodgains sold last month in 3C non- authenticated mode through PoS (in 0 0 0 0 0 Kg) Number of rations cards (last month) PoS Not Non 4 320 650 410 with biometric authentication failure? Working UIDA Total number of NFSA rations cards that 5 did not lift foodgrains in Last three 10 15 13 4 5 months? Give the break-up below 5A PHH (ration cards) 6 9 10 0 4 5B PHH (members) 28 52 74 0 19 5C AAY (ration cards 2 6 3 4 1 Total number of NFSA ration cards (with 6 old, infirm, disabled members) that are 2 2 30 4 5 availing following facility 6A Door-step delivery at home Nil Nil Nil Nil Nil Facility to nominate others to lift food 6B Nil Nil Nil Nil Nil grains Reasons for not having 100% biometric Low Authentic Authentic Authentic Authentic (authentication) Aadhaar ation ation ation ation (Tick all applicable options) Seeding, 7 failure, failure, failure, failure, Connecti Low Aadhaar Seeding, Authentication Connectiv Connectiv Connecti Connecti vity failure, Connectivity issue, Aadhaar no. is ity issue ity issue vity issue vity issue wrong issue Has the use of e-POS machine increased 8 No No No No Yes the convenience of FPS dealer? If no, specify the reasons Delays distributi (Tick all applicable options) Delays Delays on, Delays Not comfortable in using PoS, Delays distributi distributi distributi distribution, Connectivity issue on, on, Connecti on, 9 vity NA

issue, Connectiv Connectiv PoS Not Connecti ity issue ity issue Working vity issue all time NA – Not Applicable

Table 6 Margin and viability

What is the amount of Margin/ commission received by FPS dealer in last month on following? Total margin received in a month (Rs) S.N. PDS items FPS 1 FPS 2 FPS 3 FPS 4 FPS 5 1 NFSA foodgrains 18375 8400 8400 8400 8400 2 Kerosene 1742 3390 5707 2776 1963 3 Salt 135 0 240 111 56 Total 20252 11790 14347 11287 10419 What is the income realised by FPS dealer 7 3500 3000 4000 3000 3000 from sale of gunny bag last month? What is the income/ profit (after cost) 8 realised by FPS dealer 0 0 0 0 0 in last month through ICDS/MDM operations? e-iz- esa 'kkldh; mfpr ewY; dh nwdkuksa dk ykHk fu/kkZfjr gS 1- xzkeh.k 'kkldh; mfpr ewY; dh nwdkuksa dks 8400 :i;s izfr nqdku blds vfrfjDr dsjkslhu dk deh'ku 1-05 iSls izfr yhVj ,oa ued ij izfr fdyksxzke -12 iSlsA 2- 'kgjh 'kkldh; mfpr ewY; dh nwdkuksa ij -70 iSls izfr fdyksxzke vukt ij blds vfrfjDr dsjkslhu dk deh'ku 1-05 iSls izfr yhVj ,oa ued ij izfr fdyksxzke -12 iSlsA

Table 6.1 (FPS 1) Margin and viability II

Table 6.2 (FPS 2) Margin and viability II

Does the FPS dealer also performs Yes=1 If yes, If no,, whether any of the following roles. No=2 amount of FPS dealer is Profit interested in S.N. realized last taking-up the month (after activity? cost) Yes = 1 /No= 2/ Not sure=3 1 Banking Correspondent 2 - 2 2 Common Service Centre(CSC) Agent 2 - 2 Seller of Non-PDS Item (Procured by 3 2 - 1 State Government) Seller of Non-PDS item (Procured by 4 2 - 2 FPS dealer/ dealers association etc.) Seller of Non-PDS items (through PPP 5 2 - 2 model)

Table 6.3 (FPS 3) Margin and viability II

Does the FPS dealer also performs Yes=1 If yes, If no,, whether any of the following roles. No=2 amount of FPS dealer is Profit interested in S.N. realized last taking-up the month (after activity? cost) Yes = 1 /No= 2/ Not sure=3 1 Banking Correspondent 2 - 2 2 Common Service Centre(CSC) Agent 2 - 2 Seller of Non-PDS Item (Procured by 3 2 - 1 State Government) Seller of Non-PDS item (Procured by 4 2 - 2 FPS dealer/ dealers association etc.) Seller of Non-PDS items (through PPP 5 2 - 2 model)

Table 6.4 (FPS 4) Margin and viability II

Table 6.5 (FPS 5) Margin and viability II

Does the FPS dealer also performs Yes=1 If yes, If no,, whether any of the following roles. No=2 amount of FPS dealer is Profit interested in S.N. realized last taking-up the month (after activity? cost) Yes = 1 /No= 2/ Not sure=3 1 Banking Correspondent 2 - 2 2 Common Service Centre(CSC) Agent 2 - 2 Seller of Non-PDS Item (Procured by 3 2 - 1 State Government) Seller of Non-PDS item (Procured by 4 2 - 2 FPS dealer/ dealers association etc.) Seller of Non-PDS items (through PPP 5 2 - 2 model)

Table 7 Expenditure incurred by FPS dealer

Details of the monthly expenditure incurred by the dealer (in Rs.) last month S.N Details FPS 1 FPS 2 FPS 3 FPS 4 FPS 5 . 1 Salaries 7000 8400 4500 5500 8400 2 Rent 6000 0 4000 2500 1000 3 Electricity/ maintenance 0 0 0 0 0 4 Internet/ Data connectivity 150 150 150 150 150 5 Others specify 4700 3000 7600 2500 200 Total monthly expenditure 1785 6 11400 12150 10650 9750 0 How much funds are required to be deposited by the FPS 5822 20299 10021 7295 7 dealer to the department to 104370 9 2 3 5 procure monthly entitlements during last month? Details of one-time expenses incurred by the dealer on following items, if any ePoS 25000 8 Device/Laptop/Desktop/Print Govt. Desktop/Printe Govt. Govt. Govt. er r 9 Electronic Weighing Scale 9000 12000 13000 8500 9000 Finger Print Scanner/IRIS 10 Nil Nil Nil Nil Nil device Others (Specify) Kerosene 11 2000 5000 8000 3500 4200 Dram Etc. Total one-time expenses 1100 1320 12 42000 21000 12000 0 0 e-iz- esa 'kkldh; mfpr ewY; dh nwdkus viuk dfe'ku igys ls gh fudkydj MªkQV cuokrh gSA lgdkjh laLFkk }kjk lapkfyr 'kkldh; mfpr ewY; dh nwdkuksa dks lkeku ØsMhV ij fn;k tkrk gSA

Table 8 Transparency at FPS

Is there space/ notice board available in the Fair Price Shop for prominent display of required information? Are the following displayed at the S.N. FPS 1 FPS 2 FPS 3 FPS 4 FPS 5 ration shop? Samples of PDS foodgrains for 1 Yes No Yes No No distribution 2 Opening and closing times of FPS Yes Yes Yes No Yes Monthly entitlement of PHH & AAY 3 Yes Yes Yes No No category Retail issue price per kg for PHH & 4 Yes Yes Yes Yes Yes AAY category Total number of PHH & AAY 5 Yes No No No No households/ beneficiaries List of namesof PHH and AAY 6 No No Yes No No beneficiaries Quantity of commodities received, 7 Yes Yes Yes No No distributed & in stock, Toll free helpline number 1967/ 8 No No Yes No No 1800 series Name and contact details of vigilance 9 Yes No Yes No No committee members Contact details of Authority for 10 lodging complaints/ redressal of No No No No No grievances Are the following maintained In FPS 1 FPS 2 FPS 3 FPS 4 FPS 5 the shop 1 Stock register Yes Yes Yes Yes Yes 2 Category of commodity-wise records Yes Yes Yes Yes Yes 3 Register of beneficiaries Yes Yes Yes Yes Yes 4 Register of sales Yes Yes Yes Yes Yes

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