MASSACHUSETTS STATE LOTTERY COMMISSION

FEBRUARY 2021 COMMISSION MEETING

DEBORAH B. GOLDBERG, CHAIR TREASURER AND RECEIVER GENERAL

THOMAS A. TURCO, III MEGHAN S. LIDDY SECRETARY OF PUBLIC SAFETY COMMISSIONER

ANTHONY J. SALVIDIO WILLIAM J. MCNAMARA COMMISSIONER COMPTROLLER

MICHAEL R. SWEENEY EXECUTIVE DIRECTOR FEBRUARY 23, 2021

Massachusetts State Lottery Commission 150 Mount Vernon Street Dorchester, MA 02125

Tel: (781) 849-5555 Fax: (781) 849-5546 TTY: (781) 849-5678

NOTICE OF MEETING AND AGENDA

In accordance with G.L. c. 30A, §§ 18-25 and 940 CMR 29.03, but subject to the Order Suspending Certain Provisions of the Open Meeting Law, G.L. c. 30A, § 20 issued by Governor Baker on March 12, 2020, notice is hereby given of a meeting of the Massachusetts State Lottery Commission to be held remotely at the following time:

Tuesday, February 23, 2021 10:30 a.m.

Conference Call Meeting with Screen Sharing/Presentation This meeting is open to the public. To access, please contact the Lottery’s Legal Department at (781) 917-6057 or via email at [email protected] and you will be provided with a Phone Number and Conference ID and/or link.

I. Opening of Meeting

II. Approval of Minutes from January 26, 2021

III. Executive Director’s Report

IV. Matters Requiring Approval of the Massachusetts State Lottery Commission

VOTE (1): For the reasons set forth in the attached memorandum dated February 17, 2021, the Massachusetts State Lottery Commission is increasing the aggregate maximum obligation for Fiscal Year 2021 an additional four million dollars ($4,000,000.00) for the Commission’s contracts for instant tickets, game designs, marketing services, and related services with the following firms:

IGT Global Solutions Corporation 10 Memorial Blvd. Providence, RI 02903

Pollard Banknote Limited 140 Otter Street Winnipeg, Manitoba, R3T 0MB

Scientific Games International, Inc. 1500 Bluegrass Lakes Pkwy. Alpharetta, GA 30004

This original award was made pursuant a competitive bid process (RFR LOT # 2101).

The aggregate maximum obligation assumed hereunder for the above referenced contracts for Fiscal Year 2021 shall not exceed eighteen million dollars ($18,000,000.00).

VOTE (2): For the reasons set forth in the attached memorandum dated February 9, 2021, the Executive Director is authorized to utilize statewide contract OFF46 to procure delivery services, including overnight next day delivery services, with:

United Parcel Service 15 Arlington Street Watertown, MA 02472

The maximum obligation assumed hereunder for Fiscal Year 2022 shall not exceed two million, seven hundred fifty thousand dollars ($2,750,000.00).

VOTE (3): For the reasons set forth in the attached memorandum dated February 16, 2021, the Massachusetts State Lottery Commission is increasing the maximum obligation an additional one hundred seventy thousand dollars ($170,000.00) for the Commission’s contract for criminal background screening services with:

SportsEngine d/b/a National Center for Safety Initiatives 807 Broadway Street Minneapolis, MN 55413

This award is made pursuant to a competitive bid process (RFR LOT #2103).

The aggregate obligation for these services during this three (3) year contract period will not exceed three hundred fifty thousand dollars ($350,000.00). The term of this contract may be extended for two (2) additional one-year periods.

VOTE (4): For the reasons set forth in the attached memorandum dated February 12, 2021, the Executive Director is authorized to make payments to state vendors for goods and services to relocate the Lottery’s North Shore Claims Center and Operations Center from 11 Cumming Park, Woburn, MA to 160 Winthrop Ave., Lawrence, MA.

The maximum obligation assumed hereunder shall not exceed six hundred thousand dollars ($600,000.00).

VOTE (5): For the reasons set forth in the attached memorandum dated February 16, 2021, the Executive Director is authorized to enter into a contract for system readiness assessment services for the Massachusetts State Lottery Commission’s remote ticket cashing application with:

Guidehouse LLP 2941 Fairview Park Drive Suite 501 Falls Church, VA 22042

This award is made pursuant to statewide contract ITS74 through a competitive bid process (RFQ LOT # 2110).

The maximum obligation for these services shall not exceed four hundred eighty-three thousand dollars ($483,000.00).

VOTE (6): The Executive Director is authorized to continue to work with the Commonwealth’s Division of Capital Asset Management and Maintenance (DCAMM) and to take necessary action and to execute a Short-Term Tenancy Agreement for the premises at 151 West Boylston Street, Worcester Massachusetts pursuant to terms that are consistent with those discussed and/or presented at this meeting.

VOTE (7): For the reasons set forth in the attached memorandum dated February 9, 2021, the Executive Director is authorized to utilize state contract VEH98 and expend funds to purchase vehicles during fiscal year 2021.

The maximum obligation assumed hereunder shall not exceed three hundred ten thousand dollars ($310,000.00).

VOTE (8): For the reasons set forth in the attached memorandum dated February 4, 2021, the Executive Director is authorized to encumber and expend up to two hundred thirty-five thousand dollars ($235,000.00) in Fiscal Year 2021 for vehicle maintenance management services and other services from the following vendor pursuant to Statewide Contract VEH84A:

Rental Concepts Inc. d/b/a Fleet Response 6450 Rockside Woods Blvd., S, Ste 250 Cleveland, OH 44131

The maximum obligation assumed hereunder for Fiscal Year 2021 shall not exceed two hundred thirty-five thousand dollars ($235,000.00).

V. Other Business – Reserved for Matters the Chair did not Reasonably Anticipate at the Time of Posting

Date Posted to Website: Thursday, February 18, 2021 prior to 5:00 p.m.

Supporting the 351 Cities and Towns of Massachusetts Visit our Web Site: www.masslottery.com

TABLE OF CONTENTS

• APPROVAL OF MINUTES FROM JANUARY 26, 2021

• MATTERS REQUIRING APPROVAL OF THE MASSACHUSETTS STATE LOTTERY COMMISSION

MINUTES

APPROVAL OF MINUTES FROM January 26, 2021

Massachusetts State Lottery Commission Draft/Unofficial Meeting Minutes for 01/26/2021 Meeting

Massachusetts State Lottery Commission 150 Mount Vernon Street, Suite 300 Dorchester, Massachusetts 02125 Tel: (781) 849-5555 Fax: (781) 849-5546 TTY: (781) 849-5678

Draft/Unofficial Meeting Minutes

DATE: Tuesday, January 26, 2021

TIME: 10:30 a.m.

All Attendees Participated Remotely through Cisco Webex Conferencing System

MEMBERS PRESENT: Deborah Goldberg, Treasurer and Receiver General William J. McNamara, Comptroller Spencer Lord, Special Counsel, Executive Office of Public Safety and Security, designee of Secretary Thomas A. Turco III Anthony Salvidio, Commissioner

MEMBERS ABSENT: Meghan Liddy, Commissioner

ALSO PRESENT: Michael Sweeney, Executive Director, Lottery Edward Farley, Chief Marketing Officer, Lottery Didier Bertola, Chief Financial Officer, Lottery Thomas Cream, Assistant Executive Director IT, Lottery Matthew DiFrancesco, Assistant Executive Director, Operations, Lottery Judy Moore, Senior Executive Assistant, Lottery Gregory Polin, General Counsel, Lottery Christian Teja, Director of Communications, Lottery

Delwin Dickinson, Senior Consultant, Advizex

James MacDonald, First Deputy Treasurer Sarah Kim, General Counsel, Treasury Chandra Bork, Chief of Staff, Treasury John Durgin, Associate General Counsel for Debt Management, Treasury Lizandra Gomes, Deputy Chief of Staff, Treasury Alethea Harney, Communications Director, Treasury Andrew Napolitano, Deputy Communications Director, Treasury Liz Zelnick, Senior Policy Analyst, Treasury

Jeffrey Shapiro, Esquire, Deputy Comptroller, Chief Operating Officer

Victor Ortiz, Director of Office of Problem Gambling Services, Massachusetts Department of Public Health

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Massachusetts State Lottery Commission Draft/Unofficial Meeting Minutes for 01/26/2021 Meeting

Lorena Lama, Deputy Director of Office of Problem Gambling Services, Massachusetts Department of Public Health Chelsea Turner, Director of Responsible Gambling, Massachusetts Council on Gaming and Health Marlene Warner, Executive Director, Massachusetts Council on Gaming and Health

Adrianne Appel, New England Correspondent, Bloomberg Industry Group Colin Young, State House News Service

I. Opening of Meeting

Treasurer Deborah Goldberg opened the Massachusetts State Lottery Commission (“Commission”) meeting at 10:32 a.m.

Treasurer Goldberg stated:

Pursuant to the Commonwealth’s Open Meeting Law, Massachusetts General Laws, Chapter 30A, Section 20, as the Chair of the Massachusetts State Lottery Commission, I would like to advise that any person may make a video or audio recording of this open meeting. However, I am obligated to inform attendees of anyone recording at the beginning of the meeting, so I ask that those who are doing so identify themselves.

Judy Moore, Senior Executive Assistant, Lottery, identified herself as making a recording to assist in the preparation of the meeting minutes. Colin Young, State House News Service, also stated that he would be making such a recording today.

Gregory Polin, Lottery General Counsel, then asked if there were any other attendees who would be making a recording to identify themselves as doing so.

Treasurer Goldberg then made the following statement:

Pursuant to the Massachusetts Open Meeting Law, Massachusetts General Laws, Chapter 30A, section 20, all of the Commissioners will be participating remotely for this meeting because physical attendance is unreasonably difficult.

Normally, the Commissioners are able to participate remotely only when a quorum of the members are physically present at the meeting location, however, the Commission is relying on Governor Baker’s March 12th Executive Order that allows remote participation by all members of a public body and suspends the requirement that a quorum of the body and the chair be physically present at the specified meeting location.

Commissioners, we are all participating by a conference call. Commissioners, please let us know if you have any sort of technical difficulty. The Commissioners may participate in any and all votes scheduled to take place at today’s meeting. All votes must be taken by roll call.

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II. Approval of the Minutes from December 29, 2020

Treasurer Goldberg asked the Commission to accept the minutes its meeting held on December 29, 2020. Commissioner Anthony Salvidio made a motion to accept the minutes of the meeting and Commissioner William McNamara seconded the motion.

Treasurer Goldberg, recognizing there was no further discussion, moved the motion to a roll- call vote. Special Counsel Spencer Lord: yes; Commissioner William McNamara: yes; Commissioner Anthony Salvidio: yes; and Treasurer Goldberg: yes. The Motion carried. The minutes were approved at 10:36 a.m.

III. Executive Director’s Report a. Sales Update b. Marketing Update

Massachusetts State Lottery Performance 6 Month Comparison

Executive Director Michael Sweeney reported on the sales comparison between the pre- pandemic period of July through December 2019 and the same time a year later during the pandemic.

Executive Director Sweeney explained the trends through the first half of FY21, in comparison to the first half of FY20. The period from July through December 2019, the pre-pandemic period, experienced normal operating circumstances and showed healthy, robust numbers entering into 2020. The pandemic has caused changes in consumer behavior and travel. The Lottery took an enormous hit in Keno sales during the previous six months, particularly because of the closures or limitations on key Lottery venues like restaurants and pubs. Despite the fact that the Lottery saw a 12.4 percent decrease in Keno sales as compared to the same time period in 2019, the Lottery experienced a 2 percent increase in total sales and a projected 4.3 percent increase over through the end of December in net profit as compared to the July through December 2019 period. He credited the team at the Lottery for their determination to make this happen.

Executive Director Sweeney added that the recent excitement and focus surrounding the two large jackpots with and , which he described as a January 2021 phenomenon, had no impact on these numbers.

Claim Center Managers

Executive Director Sweeney commended the outstanding efforts put forth by the IT unit at the Lottery as well as the warehouse and distribution teams. He specifically acknowledged the leaders within the Lottery claim centers and sales unit. He presented a slide that recognized the following individuals: Michael Lorden, Lottery Assistant Executive Director of Sales; and Lottery Claim Center Managers Sheila Capone-Wulsin (Woburn), Thomas Dougherty (Woburn), Michael Lanava (Springfield and Worcester), Patricia Lyons (Dorchester), Steven Martins (New Bedford) and PJ Vande Rydt (Braintree). He stated that they, along with their teams, have done a phenomenal job in response to the new operational realities and safety standards. He added that the Lottery has been fortunate to have been able to put together a business continuity team to gather best practices and make adjustments. 3

Massachusetts State Lottery Commission Draft/Unofficial Meeting Minutes for 01/26/2021 Meeting

Lottery Sales Update-December

Executive Director Sweeney reported that overall unadjusted sales for December of 2020 were down $20.9 million from December 2019. The estimated December 2020 net profit and prize payout figures do not include accruals for prizes won that have not yet been paid. The estimated net profit for December 2020 was $97.7 million as compared to $89.7 million in December 2019, resulting in an estimated $8.0 million increase in net profit. The estimated prize payout for December 2020 was 69.41 percent as compared to 72.10 percent in December 2019.

Executive Director Sweeney then reported on the estimated FY21 year-to-date net profit and prize payout figures which both include accruals for prizes won that have not yet been paid. The estimated year-to-date net profit for the first six months of FY21 is $531.7 million as compared to $509.5 million for the first six months of FY20. The adjusted year over year change for the first six months of FY21 versus the first six months of FY20, is an estimated $28.1 million increase in net profit. The estimated year-to-date prize payout for the first six months of FY21 is 73.15 percent as compared to 73.72 percent for the first six months of FY20.

Executive Director Sweeney provided a breakdown on the December 2020 sales. The Numbers Game sales were up $2.4 million, Powerball sales were up $1.8 million (high jackpot of $365.3 million as compared to $200 million in December 2019), and Mass Cash sales were up $212,669. Compared to December of 2019, Keno sales were down $13.0 million, Instant Ticket sales were down 10.4 million, Mega Millions sales were down $1.6 million (high jackpot of $376 million as compared to $372 million in December 2019), Megabucks Doubler sales were down $254,749 (high jackpot of $6.81 million as compared to $8.17 million in December 2019), sales were down $114,062, and sales were down $41,410.

Executive Director Sweeney concluded that overall, factoring in the obstacles and realities related to the pandemic, the last six months have shown strong sales and a historic performance.

Five Year Comparison Chart

Executive Director Sweeney provided a visual representation of a five-year comparison chart showing the highest payout as a percentage of the Lottery’s sales from the last five years. He announced that the prize payout was at 73.2 percent, which is slightly lower from this same time last year but higher than the previous three years.

Gross Sales Results – December Sales

Executive Director Sweeney discussed the Gross Sales Results of November FY21 versus the November FY20 Unadjusted Non-Fiscal Year, as well as the year-to-date results for FY21versus FY20.

Solely examining the December sales from this fiscal year versus FY20, Executive Director Sweeney indicated that a lot of the numbers are shown to be in the red. The Mega Millions sales difference of negative $1.6 million, which is a 15.7 percent decrease as compared to December 2019, can be attributed to the jackpot. Keno continues to be the product, which has been most negatively impacted as a result of the pandemic over the last six months of this fiscal year and was down $13 million in December. Overall, sales were down 4.7 percent from last December.

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Massachusetts State Lottery Commission Draft/Unofficial Meeting Minutes for 01/26/2021 Meeting

Reporting on the figures for FY21 sales through December, Executive Director Sweeney announced that sales were keeping up well. Despite significant hurdles, instant ticket sales were up 5.8 percent higher than last fiscal year and generated over $100 million in additional sales. Keno sales were down over $67 million. Executive Director Sweeney stated that overall the Lottery has been performing well with total sales through December showing a 1.9 percent increase from December 2019, with an approximate increase of $50 million in sales. Executive Director Sweeney reiterated that these numbers are not reflective of the large Mega Millions and Powerball jackpots that occurred in January.

Current Lottery Operations

Executive Director Sweeney reported that the current status of Lottery operations remains similar to last month. The Lottery will continue to make changes as needed to maintain a safe environment for both its team members as well as the general public. He expressed gratitude to the Treasurer and the Commission for their leadership, guidance and understanding as the Lottery makes these adjustments. He acknowledged that although there aren’t any perfect solutions, the Lottery strives to do its best during this time and overall, continues to take positive measures.

Security Awareness Accomplishments 2020

Executive Director Sweeney provided an update on the ways in which the Lottery continues to be aggressive in Cyber Security protection and awareness, which he described as a continuous battle. Although the Lottery has made significant progress in the last three years, the dynamics of cyber security change on an hourly basis. He extended his gratitude for the additional funding from the prior bond authorization as well as additional funds that may be forth coming next year.

Executive Director Sweeney announced that the Lottery has formalized a security awareness training requirement for all new Massachusetts State Lottery employees within the first thirty days of employment. In addition, the Lottery has implemented a security awareness training and reporting through an online platform, which has been used to create, administer and track a custom COVID 19 Safety training module for all MSLC employees.

Additionally, the Lottery has made significant progress in the area of personally identifiable information (PII) and how the information is processed to ensure it is secure. Over the last twelve to sixteen months, training has been ongoing, particularly for front line employees who are privy to information from both Lottery customers and retail agents as they set up their licenses.

The Lottery intends to remain on this path as aggressively as possible and take advice from the Executive Office of Public Safety and Security (EOPSS) and other outside agencies, both public and private. At minimum, semi-annual security training will be given to all employees. He pointed out campaigns that will be offered on a quarterly basis in specific areas, such as, recognizing attempts that breach security as well as how to report them. This is all being done on a variety of platforms such as emails, newsletters and educational programs with Michael Eagan, Assistant Executive Director of Cyber Security, playing an instrumental role in leading these efforts.

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Mass. Top Ten in 2020 Outbound Migration By Matt Murphy, State House News, January 7, 2021

Executive Director Sweeney reported on a current news item that pertains to the changing landscape of Massachusetts and how it has had an impact on the Lottery. The article, which appeared in the State House News in early January, reported on the outbound population that is leaving Massachusetts. This would include retirees who are looking for a change of lifestyle or other work opportunities. Unfortunately, Massachusetts is a state that ranks eighth in the country for the greatest percentage of its population leaving. Also noteworthy is that the border state Connecticut is also among the top ten and is a state that the Massachusetts Lottery receives additional business from as customers.

United Van Lines reported that 56.6 percent of its Massachusetts business was from customers leaving the state, while 43.4 percent of moves were people and family relocating primarily for work or family. Of those leaving Massachusetts, 35.2 percent of United customers surveyed said it was because of work and 24.2 percent said they were leaving to retire or for family. Another nearly 20 percent said they left for a change in lifestyle. Executive Director Sweeney suspected that a significant portion of the 35.2 percent, those who are leaving Massachusetts, are likely going to switch to remote work which will impact Lottery sales. For example, those who live in New Hampshire and travel on a weekly basis into various parts of Massachusetts and who often stop for purchases will no longer do that because of the shift to remote work being seen by all types of industries.

Social Media

The Lottery continues in its social media efforts to connect with players and Executive Director Sweeney shared the creative ways in which the Lottery uses social media to engage, educate, and entertain customers and communities during the Coronavirus outbreak.

With the heightened jackpots during the month of January, the Lottery ramped up its efforts in raising awareness on responsible gambling as well as being cognizant in following public health guidelines. This was done by utilizing a variety of social media platforms, including Facebook. Christian Teja, Lottery Assistant Executive Director of Communications, conducted a number of interviews to call attention to these two issues as well as emphasizing the enormous odds of hitting a jackpot.

Executive Director Sweeney highlighted the Lottery’s relationship with the Boston Celtics’ Heroes Among Us ceremony which was promoted on Twitter. Additionally, he acknowledged a recent marketing effort using Instagram which recognized retail agents as well as the games.

Holiday Responsible Gambling Awareness Campaign

Executive Director Sweeney reported on the Lottery’s Holiday Responsible Gambling Awareness Campaign. He referred to the positive relationship that the Lottery has with the Massachusetts Department of Public Health’s Office of Problem Gambling Services. He extended his appreciation to the Lottery’s marketing team, as the Lottery was able to provide the DPH with radio inventory (approximately 700 spots) valued at an estimated $87,000 during the holiday season. The spots were aired on stations across the Commonwealth, raising awareness of the risks of youth and gambling. 6

Massachusetts State Lottery Commission Draft/Unofficial Meeting Minutes for 01/26/2021 Meeting

IV. Massachusetts Department of Public Health’s Office of Problem Gambling Services Update

Executive Director Sweeney introduced two members from the Massachusetts Department of Public Health’s Office of Problem Gambling Services ̶ Director Victor Ortiz and Deputy Director Lorena Lama.

Director Ortiz expressed his appreciation on behalf of the Department of Public Health (“DPH”) for the successful collaboration with the Massachusetts State Lottery. He acknowledged Deputy Director Lorena Lama as the driving force and coordinator of the campaign in spreading awareness that lottery tickets are not a suitable holiday gift for children. Director Ortiz stated that his responsibilities include leading the Office of Problem Gambling Services at the DPH for problem gambling in the Commonwealth. He highlighted that the DPH’s vision and mission is centered on the belief that everyone has the right to optimal health and well-being and he explained the ways that the DPH accomplished a drive towards their mission by three different strategies.

The first strategy involves looking at critical data, which he described as the compass that serves as the guide around public health matters. The second strategy focuses on the social determinants of the needs and the conditions of where people are born, grow and live. He added that this is also the area that sees the greatest inequities and the number one driver to help the outcome. The final strategy focuses on eradicating health disparities. The Office of Problem Gambling Services is operating under a comprehensive platform, which it is familiar to those who work in public health. Director Ortiz added that it is unprecedented in the field of problem gambling to use such a platform. He explained that historically, the field of problem gambling has been disconnected from the community experience of gambling and communities of color. The DPH is charting a brand new, unique path forward in Massachusetts which he acknowledged was very exciting but at the same time, a lot of work. He recognized that in order to accomplish these goals, it takes a mammoth amount of collaboration. In this collaboration, Director Ortiz expressed his gratitude to Executive Director Sweeney for not only creating access to an engagement around the issue of problem gambling, but in also being an active participant in the context of focusing on the topic that pushes focus on those who are disproportionately impacted. This includes veterans, youths, adults and people of color. He added that the Lottery has been continually present in helping the DPH to do better, and to do more, and the logistics of this campaign are the fruit of the labor of the work that is being done.

Director Ortiz reported that the campaign specifically focused on providing and creating awareness around Lottery tickets and young people. He provided visuals explaining that with the partnership of the Lottery and the DPH, the campaign ran for two weeks and leveraged the assets of both sides that drove the success of the campaign. The DPH engaged over 1,200 individuals at the community level with over forty community partners who played a major role in getting the word out.

Director Ortiz reported on the outcome of this campaign. In a two-week period, there were close to 800,000 impressions with an overall Click Through Rate (CTR) of 1.06% through social media. The significance of this number is that the benchmark for a campaign is around 0.06 percent. Much of this is centered on the fact that when work is done in collaboration, good things happen and greater things get done. These numbers demonstrate the strength of that collaboration. In examining the gender data, the female demographic delivered the strongest CTR and engagements. The 65+ age segment drove highest engagements and the strongest CTR. Not only did the campaign focus and attract adults in regards to targeting and aiming for youth, but this also

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Massachusetts State Lottery Commission Draft/Unofficial Meeting Minutes for 01/26/2021 Meeting

engaged older adults. Director Ortiz considered this a win for everyone and overall, a successful campaign.

There was a lot that was learned through the process that will make it better for future years. He added that one of the strengths of this campaign and partnership was that simultaneously, the DPH also launched a youth and parent campaign and utilized this campaign as a supplemental, complimentary piece to the overall campaign.

Director Ortiz addressed the data and the mode in which people accessed the campaign and stated that 88 percent of those who accessed the campaign was through a mobile device. This was expected given modern technology and what is seen in other campaigns.

In closing, Director Ortiz expressed his thanks to the Lottery for its partnership, collective effort and ensuring that it is critical to think clearly of how to get together to mitigate harm associated with gambling. The DPH is excited about the possibilities and the future plans for other activities.

V. Matters Requiring Approval of the Massachusetts State Lottery Commission

VOTE (1): For the reasons set forth in the attached memorandum dated January 15, 2021, the Executive Director is authorized to exercise the first option year extension of the Massachusetts State Lottery Commission’s contracts to purchase bet slips with:

Total Business Systems, Inc. d/b/a Deluxe Data Printers 30800 Montpelier Madison Heights, MI 48071

RMF Printing Technologies, Inc. 50 Pearl Street Lancaster, NY 14086

This original award was made pursuant to a competitive bid process (RFR LOT #1706).

The aggregate maximum obligation assumed hereunder for these contracts in Fiscal Year 2021 shall not exceed three hundred fifty thousand dollars ($350,000.00).

Commissioner William McNamara made a motion for the Executive Director to exercise the first option year extension and Commissioner Anthony Salvidio seconded the motion.

Executive Director Sweeney explained that this is a standard business operational matter that will allow the Lottery to purchase bet slips for a full array of draw games including Mega Millions, Lucky for Life, and the daily Numbers Game. Executive Director Sweeney described this as a typical and standard contract that is needed to keep these supplies coming in.

Treasurer Goldberg, recognizing there was no further discussion, moved the motion to a roll- call vote. Commissioner McNamara: yes; Commissioner Salvidio: yes; Special Counsel Lord: yes; and Treasurer Goldberg: yes. The Motion carried.

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VOTE (2): For the reasons set forth in the attached memorandum dated January 15, 2021, the Executive Director is authorized to extend the Massachusetts State Lottery Commission’s contract for custodial services with:

Facilities Management & Maintenance, Inc. 25 Beach St 3R Dorchester, MA 02324

This original award was made pursuant to statewide contract FAC81 – Custodial Services through a competitive bid process (BID #17-30).

The maximum obligation for these services during the one-year period of March 1, 2021 through February 28, 2022 shall not exceed one million, two hundred five thousand, nine hundred forty-nine dollars, forty-three cents ($1,205,949.43).

Special Counsel Spencer Lord made a motion for the Executive Director to extend the Massachusetts State Lottery Commission’s contract for custodial services and Commissioner William McNamara seconded the motion.

Executive Director Sweeney explained that there has been a significant increase in cleaning costs mostly as a result of COVID-19 and additional daily cleanings, particularly in the claim centers. These practices are projected to continue through this fiscal year and if circumstances allow, this will be scaled back as appropriate. He added that the cleaning service company has served the Lottery well and that Matthew DiFrancesco, Assistant Executive Director of Operations, was in attendance to answer any questions.

Treasurer Goldberg, recognizing there was no further discussion, moved the motion to a roll- call vote. Commissioner McNamara: yes; Commissioner Salvidio: yes; Special Counsel Lord: yes; and Treasurer Goldberg: yes. The Motion carried.

VOTE (3): For the reasons set forth in the attached memorandum dated January 19, 2021, the Executive Director is authorized to enter into contracts for moving and storage services with:

Wakefield Moving and Storage Inc. One Second Street Peabody, MA 01960

Diamond Relocation Inc. 13 Branch Street Methuen, MA 01844

This award is made pursuant to statewide contract FAC96 through a competitive bid process (RFQ LOT # 2106).

The maximum obligation for these services from February 1, 2021 through January 31, 2023 shall not exceed four hundred fifty thousand dollars ($450,000.00).

Special Counsel Spencer Lord made a motion to authorize the Executive Director to enter into contracts for moving and storage services and Commissioner William McNamara seconded the motion. 9

Massachusetts State Lottery Commission Draft/Unofficial Meeting Minutes for 01/26/2021 Meeting

Executive Director Sweeney stated that this vote comes as a result of an RFQ which brought about a number of bidders. After going through the scoring process the team settled on two vendors. Wakefield Movers and Diamond Relocation. These services are used primarily to move the bigger and bulkier machines from Play Activated Terminals (PAT) as well as some of the other player activated machines. This usually involves situations where repairs are necessary or when locations close or relocate in which the Lottery is responsible for moving.

Treasurer Goldberg, recognizing there was no further discussion, moved the motion to a roll- call vote. Commissioner McNamara: yes; Commissioner Salvidio: yes; Special Counsel Lord: yes; and Treasurer Goldberg: yes. The Motion carried.

VOTE (4): For the reasons set forth in the attached memorandum dated January 11, 2021, the Executive Director is authorized to exercise the second one (1) year contract extension option for network communications services with:

Verizon Enterprise Solutions 125 High Street Boston, MA 02110

This original award was made pursuant to a competitive bid process (RFR LOT # 1502).

The maximum obligation for these services during the period of May 1, 2021 through April 30, 2022 will not exceed eight million, two hundred thousand dollars ($8,200,000.00).

Commissioner William McNamara made a motion for the Executive Director to exercise the second one (1) year contract extension option for network communications services and Special Counsel Spencer Lord seconded the motion.

Executive Director Sweeney stated that networks and communication services have never been more important for any industry as they are today. Both communication and technology within the Lottery continues to be enhanced. He acknowledged that Verizon has been an important partner that Assistant Executive Director of Operations, Matthew DiFrancesco, and others at the Lottery work with daily to keep the backbone of the Lottery running. He mentioned that although the dollar amount is significant, it is the reality of operations.

Treasurer Goldberg, recognizing there was no further discussion, moved the motion to a roll- call vote. Commissioner Salvidio: yes; Special Counsel Lord: yes; Commissioner McNamara: yes; and Treasurer Goldberg: yes. The Motion carried.

VOTE (5): For the reasons set forth in the attached memorandum dated January 15, 2021, the Executive Director is authorized to encumber and expend an additional four million, two hundred forty-three thousand dollars ($4,243,000.00) for technology modernization projects, including contracts through ITS63 with McInnis Consulting Services Inc., located at 100 Prospect Street, Norwell, MA 02061, for the consulting services of subject matter experts with any of the following firms to provide information technology expertise:

NTT Data Services 100 City Square 10

Massachusetts State Lottery Commission Draft/Unofficial Meeting Minutes for 01/26/2021 Meeting

Charlestown, MA 02129

Rolta Advizex Technologies, LLC 3 Burlington Woods Drive, Suite 206 Burlington, MA 01803

Gartner, Inc. 125 Summer St # 4 Boston, MA 02110

The aggregate total maximum obligation assumed hereunder for the above services shall not exceed nine million, two hundred forty three thousand dollars ($9,243,000.00). Any future encumbrance or expenditure pursuant to this vote is contingent upon appropriate availability of funding for the Lottery.

Commissioner Anthony Salvidio made a motion for the Executive Director to encumber and expend the additional funds and Special Counsel Spencer Lord seconded the motion.

Treasurer Goldberg asked Executive Director Sweeney if he could begin by first explaining why this vote and the vote that follows involve the same three companies. Executive Director Sweeney stated that this vote is for a variety of ongoing efforts that have been discussed and documented in prior votes as funding becomes available. He emphasized that the Legacy IBM COBOL system is in the process of being dismantled to make way for a variety of new platforms based upon being the most secure, cost effective, convenient, and expandable for Lottery operations. Executed Director Sweeney noted that the IBM COBOL system is over twenty years old. Executed Director Sweeney also noted the Lottery’s remote ticket cashing app.

Executive Director Sweeney spoke about the continuing rapid change in technology and the shift from desktop platforms to mobile devices. On this front, the Lottery continues to catch up and modernize wherever possible and shift wherever appropriate onto cloud based services and develop more apps. The Lottery has made a lot of progress but there’s still a lot to be done. He added that the main difference between this vote and the vote that follows is that the following vote mainly revolves around the issue of cyber security and how it is being approached as an organization.

Commissioner William McNamara asked if the $4.2 million was entirely for consulting services as opposed to the vote that follows where the requested funds are for software and tools.

Executive Director Sweeney understood that to be the case and asked Didier Bertola, Lottery Chief Financial Officer, who confirmed this statement.

Regarding the $4.2 million, Commissioner William McNamara stated that under this label, the consultants can be advising on how to do things or they can actually doing those things as an integral part of executing the change and management of the project. He then asked Executive Director Sweeney if he could describe the end result and deliverable of the $4.2 million. Executive Director Sweeney agreed with the statement and explained that it was a combination of both. Using Gartner, Inc. as an example, he specified that on occasion, Gartner, Inc. has formally and informally conducted an outside review of some of the system projects and has offered advice and consulting. This is necessary in keeping the Lottery on the right path and to make sure that what is being contemplated is making sense functionally and financially. In addition, there is a lot of hands-on work including the involvement of the actual development of apps and software such as the remote

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Massachusetts State Lottery Commission Draft/Unofficial Meeting Minutes for 01/26/2021 Meeting ticket app. Additionally, an important piece of this is to determine the best way to dismantle the IBM system, which Executive Director Sweeney described as a very complicated and delicate process.

Executive Director Sweeney stated that the consultants serve in a variety of roles, some of which is hands-on. The Lottery team is involved in weekly meetings with an IT unit group who interact directly with key Lottery personnel and review each and every project. Thomas Cream, Assistant Executive Director of IT at the Lottery, validated Executive Director Sweeney’s statements and added that project management is key and that the existing systems and the Legacy systems are like balls of string with a lot of complexity. Chief Financial Officer Bertola agreed and added that this process uses modern technology to make the process more efficient and enables what has been done for decades into a more streamlined process.

Executive Director Sweeney said that one of the problems being faced is the budget and it would be desirable to have the resources and ability to bring on a significant number of IT trained people full-time but the nature of the business is that the salaries that are commanded as well as the ongoing training that is necessary makes it nearly impossible for a state agency to have on, as full time, the full array of individuals that would be needed to perform the full complement of IT related matters that are necessary in today’s world.

Commissioner McNamara agreed with the details described and added that the return on IT Consultants can vary from fabulous as it prevents mistakes and costly rework but cautioned that it could also be vapor and he believed it was clear that Executive Director Sweeney and the Lottery are managing this process actively. He stated that some elements are renting capacity and expertise that is not available full-time and that every organization would benefit from this type of practice. Commissioner McNamara also noted that even for organizations where it is appropriate to bring on such expertise full-time, some of that expertise has a shelf life and when you are renting it, you are avoiding the issue of having an expertise that is outdated.

In conclusion, Commissioner McNamara was confident that this process has been well thought out and is being properly practiced. Executive Director Sweeney assured the Commission that every issue faced, is drilled down and examined to ensure efficiencies, accountability, projects are staying on track, and efforts are keeping true to the mission to be successful in making improvements.

Treasurer Goldberg, recognizing there was no further discussion, moved the motion to a roll- call vote. Commissioner McNamara: yes; Commissioner Salvidio: yes; Special Counsel Lord: yes; and Treasurer Goldberg: yes. The Motion carried.

VOTE (6): For the reasons set forth in the attached memorandum dated January 15, 2021, the Executive Director is authorized to encumber and expend an additional one million, four hundred fifty-two thousand, eighty-two dollars ($1,452,082.00) for tools and software to continue cyber security efforts and for contracts through ITS63 with McInnis Consulting Services Inc., located at 100 Prospect Street, Norwell, MA 02061, for the consulting services of subject matter experts with any of the following firms to provide cyber security expertise:

NTT Data Services 100 City Square Charlestown, MA 02129

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Massachusetts State Lottery Commission Draft/Unofficial Meeting Minutes for 01/26/2021 Meeting

Rolta Advizex Technologies, LLC 3 Burlington Woods Drive, Suite 206 Burlington, MA 01803

Gartner, Inc. 125 Summer St # 4 Boston, MA 02110

The aggregate total maximum obligation assumed hereunder for the above services shall not exceed two million, four hundred thirty-two thousand, eighty-two dollars ($2,432,082.00). Any future encumbrance or expenditure pursuant to this vote is contingent upon appropriate availability of funding for the Lottery.

Special Counsel Spencer Lord made a motion for the Executive Director to encumber and expend the additional funds and Commissioner William McNamara seconded the motion.

Executive Director Sweeney stated that the attached memorandum clearly outlines this vote. Although the Lottery is not yet where it wants to be, it is light years from where the Lottery was three years ago. He added that there is still a long and continuous way to go but assured the Commission that significant progress is being made.

Treasurer Goldberg, recognizing there was no further discussion, moved the motion to a roll- call vote. Commissioner Salvidio: yes; Special Counsel Lord yes; Commissioner McNamara: yes; and Treasurer Goldberg: yes. The Motion carried.

VI. Other Business – Reserved for matters the Chair did not reasonably anticipate at the time of posting

After asking if there was any other business to discuss, Treasurer Goldberg sought a motion to adjourn the meeting. Commissioner William McNamara moved to adjourn and Special Counsel Spencer Lord seconded the motion.

Treasurer Goldberg moved the motion to a roll-call vote. Commissioner Salvidio: yes; Special Counsel Lord: yes; Commissioner McNamara: yes; and Treasurer Goldberg: yes. The Motion carried.

The Commission meeting adjourned at 11:37 a.m.

List of Documents and Exhibits Used:

• MSLC January 26, 2021 Commission Meeting Book • MSLC Meeting Executive Director’s Report, January 26, 2021 – PowerPoint Presentation • Massachusetts Department of Public Health, Office of Problem Gambling Services, Lottery Campaign Final Report

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VOTES

MATTERS REQUIRING APPROVAL OF THE MASSACHUSETTS STATE LOTTERY COMMISSION

VOTE: For the reasons set forth in the attached memorandum dated February 17, 2021, the Massachusetts State Lottery Commission is increasing the aggregate maximum obligation for Fiscal Year 2021 an additional four million dollars ($4,000,000.00) for the Commission’s contracts for instant tickets, game designs, marketing services, and related services with the following firms: IGT Global Solutions Corporation 10 Memorial Blvd. Providence, RI 02903

Pollard Banknote Limited 140 Otter Street Winnipeg, Manitoba, R3T 0MB

Scientific Games International, Inc. 1500 Bluegrass Lakes Pkwy. Alpharetta, GA 30004

This original award was made pursuant a competitive bid process (RFR LOT # 2101).

The aggregate maximum obligation assumed hereunder for the above referenced contracts for Fiscal Year 2021 shall not exceed eighteen million dollars ($18,000,000.00).

Dated: February 23, 2021 MEMORANDUM

To: Michael Sweeney, Executive Director

From: Edward Farley, Chief Marketing Officer

Copy to: Greg Polin, General Counsel

Date: February 17, 2021

RE: RFR Lot No. 1705 – Instant Tickets, Game Designs and Marketing Services

On June 23, 2020, the Commission voted to approve a maximum obligation of five million, one hundred thousand dollars ($5,100,000.00) for the purchase of instant tickets, game designs and marketing services during the remaining period of the Commission’s contracts, which were entered into pursuant to a competitive bid process (RFR LOT # 1705) and which expire on October 4, 2020. Subsequently, on August 25, 2020, in accordance with a competitive bid process (RFR Lot # 2101), the Commission voted to authorize the Executive Director to enter into three (3) separate five (5) year contracts, each with two (2) one (1) year extension options, with IGT Global Solutions Corporation, Pollard Banknote, Ltd. and Scientific Games International, Inc. The maximum obligation for the five-year period was set at eighty-five million dollars ($85,000,000.00).

Then on September 29, 2020, the Commission voted to increase the aggregate maximum obligation to develop, produce, and market instant tickets with the above-mentioned vendors by eight million, nine hundred thousand dollars ($8,900,000.00) for a total aggregate maximum obligation of fourteen million dollars ($14,000,000.00) for these services for Fiscal Year 2021.

We once again approach the Commission to request an additional four million dollars ($4,000,000.00) to be spent to develop, produce, and market instant tickets with the above-mentioned vendors. This would bring the total maximum obligation for FY 21 to eighteen million dollars ($18,000,000.00.)

Respectfully,

Edward J. Farley Chief Marketing Officer, MSLC VOTE: For the reasons set forth in the attached memorandum dated February 9, 2021, the Executive Director is authorized to utilize statewide contract OFF46 to procure delivery services, including overnight next day delivery services, with:

United Parcel Service 15 Arlington Street Watertown, MA 02472

The maximum obligation assumed hereunder for Fiscal Year 2022 shall not exceed two million, seven hundred fifty thousand dollars ($2,750,000.00).

Dated: February 23, 2021 MEMORANDUM

To: Michael Sweeney Executive Director

From: Matthew DiFrancesco Assistant Executive Director of Operations

CC: Greg Polin – Assistant Executive Director and General Counsel

Date: February 9, 2021

Ref: Statewide Delivery Services of Instant Tickets and Supplies – State Contract OFF46

The Commonwealth of Massachusetts has engaged in a state consortium contract with United Parcel Service. Through this contract, the Massachusetts State Lottery Commission can procure delivery services, including guaranteed overnight next business day delivery of several products that include, but not limited to, Instant Tickets, Bet Slips, Rolled Paper Stock, to the Lottery’s network of Sales Agents located throughout the Commonwealth. Level funding from the FY 2021 budget is being requested.

It is my recommendation that the Lottery utilize state contract OFF46 for FY 2022 to procure delivery services, including guaranteed overnight next day delivery services, from United Parcel Service, 15 Arlington Street, Watertown, MA 02472 in an amount not to exceed two million, seven hundred fifty thousand dollars ($2,750,000).

VOTE: For the reasons set forth in the attached memorandum dated February 16, 2021, the Massachusetts State Lottery Commission is increasing the maximum obligation an additional one hundred seventy thousand dollars ($170,000.00) for the Commission’s contract for criminal background screening services with: SportsEngine d/b/a National Center for Safety Initiatives 807 Broadway Street Minneapolis, MN 55413

This award is made pursuant to a competitive bid process (RFR LOT #2103).

The aggregate obligation for these services during this three (3) year contract period will not exceed three hundred fifty thousand dollars ($350,000.00). The term of this contract may be extended for two (2) additional one-year periods.

Dated: February 23, 2021 MEMORANDUM TO: Didier Bertola, CFO FROM: Karen Harvey RE: Request for Increased Budget - SportsEngine dba National Center for Safety Initiatives DATE: February 16, 2021 ______I am requesting an increase to the original three-year contract maximum obligation allotted under RFR LOT #2103 with the below vendor from $180,000.00 to $350,000.00.

Sports Engine d/b/a National Center for Safety Initiatives (NCSI) 807 Broadway Street Minneapolis, MN 55413

Due to the anticipated increase of online renewal applications to bring all Lottery location owners into compliance with scheduled criminal record history reviews.

Thank you.

VOTE: For the reasons set forth in the attached memorandum dated February 12, 2021, the Executive Director is authorized to make payments to state vendors for goods and services to relocate the Lottery’s North Shore Claims Center and Operations Center from 11 Cumming Park, Woburn, MA to 160 Winthrop Ave., Lawrence, MA.

The maximum obligation assumed hereunder shall not exceed six hundred thousand dollars ($600,000.00).

Dated: February 23, 2021 MEMORANDUM

To: Michael Sweeney, Executive Director

From: Matthew DiFrancesco Assistant Executive Director of Operations

CC: Greg Polin, General Counsel

Date: February 12, 2021

Re: Woburn Claims Center Relocation Expenses

The Lottery Executive Leadership continues to work closely with the Division of Capital Asset Management and Maintenance (“DCAMM”) to relocate the Woburn Claims Center business functions from 11 Cummings Park Woburn to 160 Winthrop Ave., Lawrence. In addition to collaborating with DCAMM, the Lottery will engage with various state vendors for goods and services required to provide a safe and efficient environment for any person doing business with or for the Lottery. Anticipated payments relate to, but are not limited to, purchase and install of security systems, moving expenses, and furniture purchases.

The Lottery Executive Leadership is seeking approval for a maximum obligation not to exceed six hundred thousand dollars ($600,000.00) to support the successful relocation and transition to the new MSLC North Shore Claims and Operations Centers located at 160 Winthrop Ave., Lawrence MA.

VOTE: For the reasons set forth in the attached memorandum dated February 16, 2021, the Executive Director is authorized to enter into a contract for system readiness assessment services for the Massachusetts State Lottery Commission’s remote ticket cashing application with:

Guidehouse LLP 2941 Fairview Park Drive Suite 501 Falls Church, VA 22042

This award is made pursuant to statewide contract ITS74 through a competitive bid process (RFQ LOT # 2110).

The maximum obligation for these services shall not exceed four hundred eighty- three thousand dollars ($483,000.00).

Dated: February 23, 2021

TO: Michael Sweeney, Executive Director

FROM: RFQ. 2110. RTC System Readiness Procurement Management Team

DATE: February 16, 2021

Re: Remote Ticket Cashing System Readiness Assessment

It is requested that the Massachusetts State Lottery Commission (MSLC) authorize the Executive Director to enter into a contract with Guidehouse LLP of Falls Church, VA to conduct a production readiness assessment of the MSLC’s Remote Ticket Cashing (RTC) application before the official launch, slated for Spring of 2021.

This purchase results from the MSLC’s Request for Quotes (RFQ) LOT # 2110 – RTC System Readiness, which utilized Massachusetts State Contract ITS74ProjServ – IT Project Services. Only pre-qualified vendors on ITS74ProjServ were permitted to submit quotes for the requested services.

The comprehensive assessment will verify that all components of the remote ticket cashing system meet industry cyber, financial, cloud, data, and mobile app security standards as well as operates cohesively and as designed. The evaluation will also verify the system does not perform any unintended tasks and is both secure and reliable in its functionality. It is of utmost importance to ensure that this application is secure and adheres to all necessary rules, regulations, and policies as applicable. A final report will be provided and used as a tool to support current and future decisions for remediation and enhancements within the RTC application.

The RFQ for the Remote Ticket Cashing System Readiness Assessment was issued and posted on the State’s Procurement System, COMMBUYS to ITS74ProjServ vendors at the end of January 2021. Responses were due on February 10, 2020 by 3:00 P.M. The MSLC received one (1) response by the required deadline from Guidehouse LLP.

The Procurement Management Team (PMT) convened to collectively evaluate the business and technical response. After careful review of the proposal, supporting bid documents, and cost table, the PMT determined the submission by Guidehouse LLP sufficiently met all necessary specifications and requirements as described in RFQ 2110. The PMT is confident the demonstrated experience and qualified staff possessed by Guidehouse LLP will ensure an effective assessment and achieve the overall business and technical goals of the procurement.

It is requested the Executive Director be authorized to contract with Guidehouse LLP to procure services under Massachusetts State Contract ITS74ProjServ and as described in RFQ LOT# 2110 for RTC System Readiness Assessment - COMMBUYS Bid Number: BD-21-1062-LOT-LOTDO-57814. Expenditures for the fixed price engagement are not to exceed $483,000.00.

VOTE: The Executive Director is authorized to continue to work with the Commonwealth’s Division of Capital Asset Management and Maintenance (DCAMM) and to take necessary action and to execute a Short-Term Tenancy Agreement for the premises at 151 West Boylston Street, Worcester Massachusetts pursuant to terms that are consistent with those discussed and/or presented at this meeting.

Dated: February 23, 2021 VOTE: For the reasons set forth in the attached memorandum dated February 9, 2021, the Executive Director is authorized to utilize state contract VEH98 and expend funds to purchase vehicles during fiscal year 2021.

The maximum obligation assumed hereunder shall not exceed three hundred ten thousand dollars ($310,000.00).

Dated: February 23, 2021 MEMORANDUM

To: Michael Sweeney Executive Director

From: Matthew DiFrancesco Assistant Executive Director of Operations

CC: Greg Polin – Chief Legal Counsel

Date: February 9, 2021

Ref: Vehicle Purchases – Fiscal Year 2021

For purposes of maintaining a safe and efficient fleet of vehicles, it is requested that the Massachusetts State Lottery Commission (“MSLC”) authorize an expenditure not to exceed three hundred ten thousand dollars ($310,000.00) to purchase approximately 12 vehicles under State Contract VEH98. The Lottery anticipates that it will purchase 12 Nissan Rogue vehicles, which is the same model that the Lottery has purchased the previous four fiscal years. Justification for this purchase is as follows:

• The Lottery operates a fleet of approximately 161 vehicles to maintain operations and service our sales environment, which consists of over 7,700 agents. • These vehicles will replace vehicles that are in the fleet currently and have at least 110,000 miles. • The vehicles are used by Sales, Marketing and Service Repair staff to call on agents daily throughout the state to book orders of Instant Tickets, order on-line supplies, repair broken betting terminals, repair network equipment and distribute POS material. Vehicles selected will be used in all these departments, allow for excellent fuel efficiency, and provide safety and reliability while on the road. • We have received very positive reviews on these vehicles.

Accordingly, it is my recommendation that the MSLC authorize the Lottery to purchase vehicles under State Contract VEH98 with a total cost not to exceed three hundred ten thousand dollars ($310,000.00) during fiscal year 2021.

VOTE: For the reasons set forth in the attached memorandum dated February 4, 2021, the Executive Director is authorized to encumber and expend up to two hundred thirty-five thousand dollars ($235,000.00) in Fiscal Year 2021 for vehicle maintenance management services and other services from the following vendor pursuant to Statewide Contract VEH84A:

Rental Concepts Inc. d/b/a Fleet Response 6450 Rockside Woods Blvd., S, Ste 250 Cleveland, OH 44131

The maximum obligation assumed hereunder for Fiscal Year 2021 shall not exceed two hundred thirty-five thousand dollars ($235,000.00).

Dated: February 23, 2021 MEMORANDUM

To: Michael Sweeney Executive Director

From: Matthew DiFrancesco Assistant Executive Director of Operations

CC: Greg Polin – AED Legal Counsel

Date: February 4, 2021

Ref: FY 2021 Funding State Contract VEH84A – Rental Concepts d/b/a Fleet Response

State contract VEH84A, allows for the following services on all state vehicles:

• All minor repairs such as oil changes, flat tires, tune-ups, and inspection stickers. • All major repairs such as brakes, exhausts, transmissions, etc. • Replacement parts such as headlights, tires, batteries, etc. • Emergency road service including towing. • Motor vehicle accident reporting, repair work, and subrogation.

At this time, the MSLC anticipates that expenses for FY 2021 in this budget line item will exceed $150,000.00. Therefore, it is requested that the Massachusetts State Lottery Commission authorize the Executive Director to encumber and expend up to two hundred thirty-five thousand dollars ($235,000.00) for these services in FY 2021.