NETVIGATOR Broadband Service Guide About this Service Guide: This NETVIGATOR Broadband Service Guide provides further information relating to NETVIGATOR Service (which includes NETVIGATOR Broadband and Fiber-To-The-Home Broadband Services), the Service Plans and options in the NETVIGATOR Application. Please read this Service Guide carefully as the Service entitlements, eligibility criteria and other important information applies to the Services and now TV services, MOOV.hk services, now Sports Online or MEDIA.now.com.hk services you may additionally subscribe under your NETVIGATOR Application. PART I Important Information the provision of the relevant service(s) is/are required. You are required SERVICES: If the same Modem is shared between your NETVIGATOR Service Providers (only applicable to the service to pay us the Early Termination Charge if you terminate a service during Broadband Service/PCCW Fiber Direct/now TV service/eye subscribed to in your NETVIGATOR Application) the Fixed Term and Term Extension and other Cancellation Charges Multimedia Service/PCCW Home EasyWatch Service, and if your now ■ Hong Kong Telecommunications (HKT) Limited ("HKT") provides all (if any) speci ed for all such Services, now TV services, New Media TV service/eye Multimedia Service/PCCW Home EasyWatch Service telecommunications Services (other than PCCW mobile Service) upon services, optional services and optional premiums (as applicable) and is terminated or suspended for whatever reasons, you shall contact the terms of your Application, this Service Guide, the General Conditions any prepayment will not be refunded to you. You may contact our the customer service hotline to continue using your NETVIGATOR of Telecommunications Service (Consumer Customers) (available at customer service hotline to obtain the termination request form for the Broadband or PCCW Fiber Direct Service. If you do not do so, your www.pccw.com/Terms+of+Use) (the “General Conditions”) and Services, now TV services, New Media services, optional services and NETVIGATOR Broadband or PCCW Fiber Direct Service will be the applicable special conditions (if any). The Special Conditions of optional premiums you wish to terminate. Please refer to Clause 13.3 suspended simultaneously on the effective date of termination of your Netvigator Broadband Service for Consumer Customer are available of the General Conditions and Clause 12 of the now TV Terms and now TV service/eye Multimedia Service/PCCW Home EasyWatch at http://cs.netvigator.com/tnc_e.html. HKT provides certain non- Conditions for details. Service without prior notice while you remain responsible for the telecommunication Services (including snaap! , MailGuard Plus and ■ WHAT HAPPENS WHEN THE FIXED TERM OF A SERVICE ENDS?: relevant Charges. When you are using a Netvigator modem for more PC Guard services) upon the terms of your Application, this Service At the end of the Fixed Term of a Service, New Media service or now than one service using the same transmission bandwidth or path and Guide, and HKT's General Conditions of Service (available at http:// TV service, if (a) we are unable to contact you; (b) you do not contact the combined bandwidth requirements of the services are higher than cs.netvigator.com/tnc_e.html) and the applicable special conditions us; or (c) you are undecided as to whether to renew your existing the transmission bandwidth you have subscribed to, the bandwidth (if any). The Special Conditions of snaap! , MailGuard Plus and PC Contract, we will continue to provide the Service, New Media service available when using the NETVIGATOR Broadband Services will be Guard services are available at http://cs.netvigator.com/tnc_e.html. HKT or now TV service or any optional services to you under the existing reduced. also provides uHub Service (a non-telecommunication service) upon the Contract on a month to month basis subject to payment of the Charges ■ WHAT IS BANDWIDTH SPECIFICATIONS?: Bandwidth Speci cation terms of your Application, this Service Guide, the General Conditions of after the Fixed Term speci ed for the Service, New Media service or refers to network specifications of the subscribed Services for the uHub and the Special Conditions of uHub (both available at www.uhub. now TV service in the existing Contract until you cancel the Service, broadband line connected from the first piece of network equipment com). HKT also provides PCCW eBill Service upon the PCCW eBill New Media service or now TV service by giving us at least 30 days' or central office of the NETVIGATOR network to the modem at your Service Terms and Conditions of Use, available at ebill.pccw.com. advance written notice. You may refer to Clauses 23.6 and 23.7 of the Premises. For Basic Plan, bandwidth speci cations of 1.5M, 3M, 6M, ■ PCCW Mobile HK Limited provides PCCW mobile Service upon General Conditions and Clauses 22.6 and 22.7 of the now TV Terms 8M, 18M, 30M and 100M listed on the Application correspond to a the terms of your Application, this Service Guide, and the General and Conditions for details. dedicated downstream bandwidth of 1.5Mbps / 3Mbps / 6Mbps / 8Mbps Conditions and the Special Conditions of PCCW mobile Service for ■ CAN I EXTEND THE FIXED TERM?: You can extend the Fixed Term / 18Mbps / 30Mbps /100Mbps and dedicated upstream bandwidth of Consumer Customers, available at http://www.pccwmobile.com/ of a Service, New Media service or now TV service by agreeing to an 640Kbps / 640Kbps / 640Kbps / 800Kbps/ 1Mbps / 10Mbps/ 30Mbps specialconditions_e. additional Fixed Term. You can also agree to replace the Contract with respectively. For Fiber-to-the-home Plans, bandwidth specifications ■ PCCW Media Limited provides now TV services under your another new Contract upon expiry of the Fixed Term of the Service, 100M, 200M, 300M, 500M and 1000M correspond to a maximum NETVIGATOR Application upon the terms of such Application, this New Media service or now TV service. upstream and downstream bandwidth of 100Mbps / 200Mbps / Service Guide, and the now TV Terms and Conditions (which you ■ WHICH CONTRACT TERMS OF A SERVICE CAN BE CHANGED?: 300Mbps /500Mbps /1000Mbps respectively. The actual speed you may download at http://nowtv.now.com). PCCW Media Limited provides We can change all terms and conditions of a Service, now TV service, experience using the Service will be less than the network speci cations MOOV.hk services upon the MOOV.hk Terms and Conditions, available New Media service or optional service by publishing the changes and affected by your device, technology, network and software used, at http://moov.hk. PCCW Media Limited provides MEDIA.now.com. online at the websites listed in Part III of this Service Guide. Other network configuration and coverage, usage levels and extraneous hk services upon the Media Terms and Conditions, available at http:// than for New Media service, if we believe that the change causes you factors. media.now.com.hk. PCCW Media Limited provides now Sports Online material disadvantage or will result in an increase in your charges for ■ CHARGES: If you have committed to a Fixed Term, in addition to any services upon the now Sports Online Terms and Conditions, available the Services (other than IDD or roaming services), we shall give you at usage based charge (if applicable), you will be charged the Monthly at http://now.com.hk/nowsports. For easy reading, we may also refer least 30 days' prior notice. Other than for New Media service, you have Fixed Term Rate for the service(s) during the Fixed Term. If you have to MOOV.hk services, MEDIA.now.com.hk services and now Sports the right to terminate your contract in certain circumstances without not committed to a Fixed Term or if your Fixed Term has expired and Online Services as "New Media services" in this Service Guide. incurring any charges in respect of that termination (other than incidental not been extended or renewed, you will be charged the Month-to- Things You Need to Know costs) when we increase Charges and change terms and conditions of a Month Rate Application. We will also charge you other charges listed in ■ NETVIGATOR APPLICATION: When processing your NETVIGATOR Service by giving 15 days notice prior to the change coming into effect. Application Form and/or the Service Guide when applicable. Application and your Application contains any missing or incorrectly Please refer Clause 22.4 of the General Conditions and Clause 21.4 of ■ BILLING: You may receive separate bills for the bundled services at entered charges that are payable by you, your selected options in a the now TV Terms and Conditions for details. different dates. Service Plan in your NETVIGATOR Application is not offered by us as ■ RETURNING EQUIPMENT TO US WHEN A SERVICE TERMINATES?: ■ PREPAYMENT: In some cases, we may require you to make a speci ed in this Service Guide or there are any other discrepancies, Unless we tell you otherwise, you are required to return our equipment prepayment. If you are required to make a prepayment, we will specify then our customer service will contact you as soon as practicable to the address that we inform you at the time you terminate a Service. the same in your Application and Service Guide. Prepayment will to rectify such discrepancies and we will resume processing your Please refer to details as contained in the termination request form be refunded to you as specified in the Service Guide, if no refund Application when all discrepancies have been recti ed. completed upon your termination request. is specified, it will be offset against your Charges during the Fixed ■ NETVIGATOR SERVICE INSTALLATION: You must allow installation ■ MOVING HOME?: If you move your home and our Service and our Term. Prepayment will not be refunded to you if you terminate the of NETVIGATOR Service to be carried out and completed at the Service now TV service is available at your new address, we will continue to NETVIGATOR Service, optional services or optional premiums before installation address within 21 days of the date of your Application. provide you those services and we may charge you the Moving Charge. the Fixed Term ends. Otherwise, we reserve the right to cancel your NETVIGATOR If you move our Service out of Public Housing / Home Ownership ■ DEPOSITS: You shall be responsible for all charges under this contract. Application and to charge you an order cancellation administration fee Scheme / Sandwich Class Scheme estate ("Public Housing") within the Deposits paid by you will be jointly held by all our service providers who of HK$100. Fixed Term, the Charge will be changed to the current Charge for the provide services to you. Deposits paid in relation to a service provided ■ CAN I TERMINATE A SERVICE?: You can terminate a Service or same service at private housing from Service relocation effective date. by one service provider may be used to pay outstanding Charges in now TV service by giving us at least 30 days' prior notice by submitting If our Service or now TV service is unavailable at your new address, relation to another service provided by the same or another service a completed termination request form at our shops. However, if you we may not charge you the Early Termination Charge for the Service provider within the PCCW group companies or used to settle the terminate your NETVIGATOR Service, all other now TV services, or now TV service if you choose to end the Service, New Media outstanding amount of any payment at PCCW mobile and/or HKT. Any optional services, New Media services and optional premiums (as the service or now TV service. However, we may charge you the other remaining deposits will be refunded to you when all charges are paid case may be) under your NETVIGATOR Application are non-severable Cancellation Charges (if any). If the service is terminated, New Media at the end of this contract or at the end of your subscription to relevant services and will also be terminated at the same time. You will need to services will also be terminated at the same time. service. Please refer to Clause 13.5 of the General Conditions for make a separate arrangement with the relevant Service Provider(s) if ■ MODEM SHARING WITH OTHER PCCW TELECOMMUNICATIONS details. PART II NETVIGATOR Application this automatically applies to the optional services, be subject to change. The Target Installation Date Application and NETVIGATOR Supplementary Service SECTION A CUSTOMER DETAILS premiums and/or now TV services selected under is also the Target Commencement Date unless a Guide for details, if applicable. ■ Service Installation Address: The Service your NETVIGATOR Application (unless otherwise different Target Commencement Date is speci ed in PC GUARD SERVICE (if applicable) installation address will be used by us as the speci ed in the Application.) This does not apply the Application. ➤ Special Terms and Conditions: Special Conditions correspondence address. If your correspondence to New Media services. The Fixed Term commences ■ Target Commencement Date: This is the target of PC Guard Service, available at cs.netvigator.com/ address is different from the Service installation on the Commencement Date. date on which NETVIGATOR Service, Optional tnc_e.html. address, please update it at cs.netvigator.com. ■ Term Extension: This is the bridging period to the Service or now TV service will commence at the All Service Plans allow for unlimited data use each ■ NETVIGATOR Broadband Login ID and E-mail Fixed Term to enable customers to switch from other Service installation address and may be subject to month and include the provision of the Equipment Address Registration: Your Login ID & E-mail operators. Monthly Fixed Term Rate is not applicable change. including the modem, cables and associated equipment. Address is limited to 2 to 15 lower case alphanumeric during the bridging period. SECTION C SERVICE PLAN Basic Plan: characters. Please ll in capital letters for ease of ■ Fixed Term + Term Extension: This is the total NETVIGATOR SERVICE Service Description / Entitlements: recognition. The rst character must be selected from contract period for the Fixed Term and Term ➤ Special Terms and Conditions: Special ■ NETVIGATOR Broadband Service. the letters A-Z. If your preferred Login ID(s) is/are Extension. If you terminate any Services during the Conditions of NETVIGATOR Broadband Service for ■ PC Guard (4-Key) Service (available for 100M & 30M not available, we will assign a Login ID that is similar Fixed Term and Term Extension, Early Termination Consumer Customers, available at http://cs.netvigator. bandwidth only). to your preferred choice. If you have applied for any Charge will apply for such Services that you com/tnc_e.html. ■ uHub Service - Customer is required to register New Media services, this will be your login ID for terminate. ➤ Service Entitlements and Eligibility: Service for the service via http://www.uhub.com within such service(s). ■ Target Installation Date: This is the target entitlements to NETVIGATOR Broadband Service and 3 months after the installation of the broadband SECTION B CONTRACT TERM date which we will conduct installation of the eligibility for selecting the premiums of the Premium service. Customer subscribing for service plan of ■ Fixed Term: This is the Fixed Term period which NETVIGATOR Service, Optional Service or now TV Packages and Optional Premiums under different 30M bandwidth or above is entitled to 25GB storage. you agree to subscribe to NETVIGATOR Service and service at the Service installation address and may Service Plan vary. Please refer to your NETVIGATOR Customer subscribing for service plan of bandwidth NETVIGATOR Broadband Service Guide 01072012E Page 1 of 2 © 2012 Hong Kong Telecommunications (HKT) LIMITED under 30M is entitled to 10 GB storage. Eligibility: ■ Not available for Pre-installation option. MEDIA.now.com.hk – MEDIA Unlimited: Fiber-To-The-Home Plan: ■ Not available for Pre-installation option. snaap! ➤ Special Terms and Conditions: MEDIA Terms and Service Description / Entitlements: PCCW Wi-Fi Service: ➤ Special Terms and Conditions: Special Conditions Conditions, available at http://media.netvigator.com. ■ NETVIGATOR Fiber-To-The-Home Broadband Single Device Plan: of snaap! Service, available for download at http:// Service Description / Entitlements: Service. Service Description / Entitlements: snaap.netvigator.com/tnc_e.html. ■ MEDIA.now.com.hk online entertainment service (only ■ PC Guard (4-Key) Service. ■ Unlimited usage of Wi-Fi Service per device each Service Description / Entitlements: available for use in Hong Kong). ■ uHub Service - Customer is required to register for month. ■ Basic Plan - Photo and Video storage Up to 6GB. ■ Charges for the rst month shall be waived if you are the service via http://www.uhub.com within 3 months ■ Each Customer can apply for a maximum of _ve (5) ■ Premium Plan – Unlimited Photo and Video storage a rst time customer of media.now.com.hk. after the installation of the broadband service and is Single Device Plans including already registered and 20 free prints for 4R prints per calender month. now Sports Online: entitled to 25GB storage. ones. SECTION E now TV BUNDLE ➤ Special Terms and Conditions: now Sports Online Applicable to all Basic Plan/Fiber-To-The-Home Plan Eligibility: Starter Pack and Entertainment Pack: Terms and Conditions, available for download at http:// – Free Bandwidth Upgrade Offers: ■ B o t h N E T V I G A T O R a n d n o n-N E T V I G A T O R Service Description / Entitlements: now.com.hk/nowsports. Service Description / Entitlements: Customer can apply for Single Device Plan. ■ Customer may enjoy a Starter Pack and Selected Service Description / Entitlements: ■ NETVIGATOR Broadband Service or NETVIGATOR Unlimited Usage Plan (NETVIGATOR): Entertainment Pack of now TV Channels. ■ now Sports Online provides different kinds of sports Fiber-To-The-Home Broadband Service. Service Description / Entitlements: Eligibility: programmes (only available for use in Hong Kong). ■ Enjoy free bandwidth upgrade within fixed term. ■ Unlimited usage of Wi-Fi Service each month. ■ Customer must subscribe to NETVIGATOR Service ■ Certain programmes broadcast on now Sports TV After the fixed term, it will revert to the bandwidth ■ Each Unlimited Usage Plan includes one (1) web with dedicated bandwidth of at least 3M. channels may not be available on now Sports Online speci cations speci ed in Section C. login account and three (3) Single Device activation ■ Starter Pack and Selected Entertainment Pack due to broadcast rights limitations. ■ Premium or Wireless Broadband Service speci ed in quotas. shall have the same Fixed Term and commence Eligibility: the Application (if applicable). Eligibility: on the same Commencement Date as Customer's ■ Customer must subscribe to now Sports Online for Eligibility: ■ Only existing NETVIGATOR Customer can apply for subscription to the NETVIGATOR Service. at least 18-month Fixed Term. ■ This offer cannot co-exist with any other free Unlimited Usage Plan (NETVIGATOR). ■ Monthly rental fee waiver for HD Set top box (for HD ■ Customer must maintain NETVIGATOR Broadband bandwidth upgrade offer. Unlimited Usage Plan (Skywalker): Channel Bundle customers) and SD Set top box (for subscription or NETVIGATOR Broadband and now Monthly Plan: Service Description / Entitlements: SD Channel Bundle customers subscribing to SD TV Mega Sports Pack subscription as indicated in the Service Description / Entitlements: ■ Unlimited usage of Wi-Fi Service each month. channels) NETVIGATOR Application. ■ NETVIGATOR Broadband Service or NETVIGATOR ■ Each Unlimited Usage Plan includes one (1) web ■ Not available for Pre-installation option. SECTION G ADDITIONAL CHARGES FOR Fiber-To-The-Home Broadband Service. login account and three (3) Single Device activation now Sports Mini Pack: NETVIGATOR SERVICES ■ Customer may select a bandwidth specification of quotas. Service Description / Entitlements: Installation Charge: 100M, 8M, 6M, 3M or 1.5M. Eligibility: ■ Customer may select the now Sports Mini Pack at Waived (except for Monthly Plans, Pre-Installation ■ uHub Service - Customer is required to register ■ Only Non-NETVIGATOR Customer can apply for $88/month. Option, speci c residential buildings and speci c Fiber- for the service via http://www.uhub.com within Unlimited Usage Plan (Skywalker). Eligibility: To-The-Home Plans) 3 months after the installation of the broadband ■ Each Customer can only apply for one Unlimited ■ This now Sports Mini Pack shall have the same Fixed $300 (for Basic Monthly Plans) or $680 (for Fiber-To- service. Customer subscribing for service plan of Usage Plan. Term and commence on the same Commencement The-Home Monthly Plans). For specific residential 30M bandwidth or above is entitled to 25GB storage. ■ Only applicable for Wi-Fi enabled devices which ful_ll Date as Customer's subscription to the NETVIGATOR buildings and specific Fiber-To-The-Home Plans, Customer subscribing for service plan of bandwidth designated system requirement. Service. please refer to the installation charge as stated in the under 30M is entitled to 10 GB storage. uHub Service: ■ Customer must subscribe to NETVIGATOR Service Application, and the charge to be billed in the rst bill Premium Packages: uHub 25GB upgrade with dedicated bandwidth of at least 3M. upon completion of service installation. Prepayments made under the Premium Packages will Service Description / Entitlements: ■ Not available for Pre-installation option. Pre-activation Cancellation Charge. be used to set off the Monthly Charge for the Fixed ■ Upgraded uHub storage to 25GB SD Channel Bundle: $1,000 if Pre-installation option is selected and Term. uHub SuperPack Service Description / Entitlements: customer cancels the NETVIGATOR Service before the Applicable to all Premium Packages :- uHub SuperPack includes the following: ■ Customer may select either 1 SD channel at Service is activated. Service Description / Entitlements: ■ Upgraded uHub storage to 25GB $18/month, 2 SD channels at $38/month or 3 SD Early Termination Charge (also applicable ■ Premium speci ed in the Application. ■ Unlimited usage of PCCW Wi-Fi service per device channels at $63/month. to Optional Service and now TV Bundle): Eligibility: ■ Home Wireless Service Eligibility: Monthly Charge x (remaining months of the Fixed Term ■ All Charges must be settled by credit card. ■ Provision of equipment during the contract term: ■ This SD Channel Bundle shall have the same Fixed + Term Extension (if applicable)) Prepayments: 1. (a) One FE router with 802.11g Wi-Fi (Max. wired Term and commence on the same Commencement Moving Charge: ■ Prepayment as speci ed in the Application shall be speed around: 16MB / Max. wireless throughput Date as Customer's subscription to the NETVIGATOR 1. Non-Fiber-to-The-Home Plan to other area with settled by designated credit card before delivery of around: 12MB) (applicable to 3M/6M/8M/18M users). Service. appropriate coverage, except for speci c residential the premium. (b) One FE router with 802.11n Wi-Fi (Max. wired ■ Customer must subscribe to NETVIGATOR Service buildings - HK$300 per moving. ■ 2nd Premium Package prepayment applied. speed around: 90MB / Max. wireless throughput with dedicated bandwidth of at least 3M. 2. F i b e r-t o-T h e-H o m e P l a n t o o t h e r a r e a w i t h AKAI 32" LED iDTV: around: 30MB) (applicable to 30M or above users). ■ Not available for Pre-installation option. appropriate coverage, except for speci c residential Premium delivery arrangement: 2. Cables and associated equipment. HD Channel Bundle: buildings - HK$680 per moving. ■ Customer will receive call for arrangement of ■ First time installation and equipment delivery fee Service Description / Entitlements: 3. A. To speci c residential buildings :- the premium delivery within 2-6 weeks after the waived within Fixed Term. ■ Customer may select either 1 HD channel at $25/ i) moving the Service to another flat at the same completion of the NETVIGATOR Service installation. Anti-Virus: month or 2 HD channels at $50/month. specific residential building (see Service Optional Premium: MailGuard Plus Service: Installation Address in Section A) - same as the Eligibility: Installation Charge as speci ed in Section G of the ➤ Special Terms and Conditions: Special Conditions ■ Service Description / Entitlements: This HD Channel Bundle shall have the same Fixed Application; or ■ Premium speci ed in the Application. of MailGuard Plus Service, available at http:// Term and commence on the same Commencement cs.netvigator.com/tnc_e.html. ii) moving the Service to other specific residential Prepayments: Date as Customer's subscription to the NETVIGATOR building(s) - Moving Charge to be agreed between ■ 2nd premium prepayment applied. Service Description / Entitlements: Service. ■ ■ Customer and HKT on case-by-case basis. SECTION D OPTIONAL SERVICES MailGuard Plus software (features include (1) Mailbox Customer must subscribe to NETVIGATOR Service B. From speci c residential buildings :- Wireless Broadband protection against viruses and spam, (2) Personal with dedicated bandwidth of at least 18M. i) moving the Service to other residential address setting). ■ Not available for Pre-installation option. Home Wireless Service: ■ with ber broadband coverage - HK$680; or Service Description / Entitlements: Not available for Pre-installation option. SECTION F NEW MEDIA OPTION ii) moving the Service to other residential address ■ Home Wireless Service PC Guard Service: MOOV.hk – MOOV Unlimited: with non- ber broadband coverage - HK$300. ■ Provision of the Equipment during the contract term: ➤ Special Terms and Conditions: Special Conditions ➤ Special Terms and Conditions: MOOV.hk Terms To nd out if your address is a speci c residential 1. (a) One FE router with 802.11g WiFi (Max. wired of PC Guard Service, available at http://cs.netvigator. and Conditions, available at http://moov.hk. building, and the applicable rate, contact HKT at speed around: 16MB / Max. wireless throughput com/tnc_e.html . Service Description / Entitlements: the contact details in Part III below around: 12MB) (applicable to 3M/6M/8M/18M users). Service Description / Entitlements: ■ MOOV.hk online digital music service (only available Reconnection Charge: (b) One FE router with 802.11n WiFi (Max. wired ■ 1 license key for PC Guard software (features include for use in Hong Kong). $200(applicable only if service has been suspended) speed around: 90MB / Max. wireless throughput (1) Computer protection against viruses, worms and ■ Up to 3 free MP3 downloads per month until further Administrative Charges: around: 30MB) (applicable to 30M or above users). spywares, (2) Parental Control). notice from us (subject to MOOV.hk Terms and Charges for loss or replacement of Equipment can be 2. Cables and associated equipment. Eligibility: Conditions). viewed at http://www.netvigator.com/general_charges/ ■ First time installation and equipment delivery fee ■ M a x i m u m 4 l i c e n s e k e y s a l l o w e d f o r e a c h ■ Charges for the rst month shall be waived if you are eng waived within Fixed Term. NETVIGATOR Service account. a rst time customer of MOOV.hk. Other Charges are listed in the Application. PART III: OTHER INFORMATION OPTIONAL PREMIUMS: If: (i) you subscribe to more than one of the Guide: ■ PREMIUM PACKAGES AND OPTIONAL PREMIUMS: All third party same premium package or optional premium; (ii) more than one of the NETVIGATOR Service: www.netvigator.com products in premium packages and optional premiums are only available same premium package or optional premium is subscribed under the now TV services: www.now-tv.com while supplies last and are non-redeemable for cash or other benefits. same Service installation address; or (iii) the same credit card is used to NETVIGATOR Everywhere Service: www.netvigatoreverywhere.com Please refer to the manufacturer's warranty statement included with the settle the payment for more than one of the same premium package or MOOV.hk: moov.hk product for a detailed explanation of the product warranty terms applicable optional premium, we shall collect a prepayment equivalent to the listed Home Wireless Service: homewireless.netvigator.com to a particular product. price of the product in the premium package or optional premium, before MEDIA.now.com.hk: www.media.now.com.hk ■ REDEMPTION PROCEDURE IN PREMIUM PACKAGES: We will delivery or upon your redemption of the premium. Prepayment shall be PCCW Wi-Fi Service www.pccwwi .com send a redemption letter by mail to your installation address approximately offset against your Charges. PC Guard Service: pcguard.netvigator.com 2-6 weeks after the completion of the NETVIGATOR Service installation. ■ NETVIGATOR CUSTOMER SERVICE: You may call our customer MailGuard Service: mg.netvigator.com You are required to redeem the product at a designated address during service hotline at 1000 or send your email to [email protected]. uHub Service: www.uhub.com the redemption period in accordance with the redemption letter. ■ OUR SERVICE WEBSITES: The following are websites of Services, snaap! : snaap.netvigator.com ■ 2nd PREMIUM PREPAYMENTS IN PREMIUM PACKAGES AND now TV services and New Media services referred to in this Service now Sports Online: now.com.hk/nowsports NETVIGATOR Broadband Service Guide 01072012E Page 2 of 2 © 2012 Hong Kong Telecommunications (HKT) LIMITED