Crisis Assistance

Directory

Contact JNC

P: 9349 8200 W: www.jnc.org.au E: [email protected]

The information in this directory was correct as at 26 March 2021

Contents

Emergency Assistance & Food 2

Emergency Accommodation 6

Financial Counselling, Legal Advice & Low Interest Loans 7

Emergency Telephone Support 9

Mental Health Support 11

JNC Community Hubs Maroubra: Shop 2, 669-673 Anzac Parade (near Lionel Bowen Library) Maroubra NSW 2035 Bondi Junction: 59 Newland St, Bondi Junction (next to Clementson Park) NSW 2022

This directory has been created to provide information for residents of the Randwick and Waverley Local Government Areas. If you have any updates or know of any other services we could include in this directory, please contact us.

The information in this directory was correct as at 26 March 2021 Page 1 Emergency Assistance & Food

Organisation Type of Assistance Hours Emergency Relief Emergency Relief 9am-4pm Mondays 240 Birrell Street • Electricity/gas only Waverley • Water Ph: 9798 1400 • Telstra bills (Please call at 9am on Ph: 8624 8600 • Casework and advocacy for Mondays as the service Head office: 1300 111 278 financial assistance is by appointment only)

NO FACE TO FACE ASSISTANCE ASSISTANCE VIA PHONE ONLY Bayside Women’s Shelter Crisis Accommodation for Open Public Holidays women and children (including over the Ph: 9341 7725 experiencing homelessness Christmas and Easter and/or domestic and family period) [email protected] violence.

COA • Kosher Meals on Wheels – Meals delivered Everyone who needs Monday, Wednesday Ph: 9389 0035 Kosher meals is and Friday with delivery accommodated, regardless on public holidays Email: [email protected] of circumstances. • Meals are provided for frail Office and social work Website: older people, younger services closed on https://www.coasydney.org/ people with disability, public holidays people experiencing injury or illness, on return from hospital, during recovery, and on compassionate grounds

Exodus Foundation • Free meals at Loaves & Office hours: 180 Liverpool Street Fishes restaurant and Monday to Friday Ashfield Mobile van at 8am-5pm Woolloomooloo Open Public Holidays Ph: 8752 4600 • Healthcare Daily Meals: Breakfast: 9am-9:45am Lunch: 11:30am- 12:45pm Dinner: 7:30pm-8:30pm (Woolloomooloo only) Kooloora Community Centre • Assistance with essential Monday to Friday 167 Bilga Cres, Malabar bills (e.g. electricity, gas) 9am-4pm Tuesdays over phone Ph: 9661 9160 9.30am-3.30pm • Must bring original bill

The information in this directory was correct as at 26 March 2021 Page 2 Organisation Type of Assistance Hours Matthew Talbot Hostel Men 21 years+ only Open 24 Hours 22 Talbot Lane, Woolloomooloo • Free Meals Free Meals 7 days • Health Clinic Open on public Ph: 9358 8102 • Case Management holidays • Counselling • Breakfast: 7:15am • Clothing assistance • Lunch: 12:30pm • Take away dinner from 4:30pm

Clothing: • Mon, Wed & Fri. Food Assistance Monday to Friday 31 Roslyn Street, Kings Cross • Coles & Woolworths 9am – 5pm Ph: 9357 1144 vouchers • Food hampers also Appointment required Email: available by phone [email protected] • Phone assessment required – need to be receiving a Website: Centrelink benefit www.mission.com.au

City of Sydney residents

Missionbeat Emergency transport service Monday to Friday for Sydney’s homeless 8am-9pm Free Call: 1800 306 461 community Weekends Email: • 1 person in van only 6pm-9pm [email protected] One Meal • Free meals Saturday Green Park, 301 Victoria Street 6.30pm – 7:15pm Darlinghurst First Sunday of Month 6pm-7.15pm OzHarvest Market • Free food & grocery items Tues, Wed, Thurs, Fri & 95 Wellington Street, Waterloo Sat: 10am – 2pm

Ph: 1800 108 006

Red Cross Australia • Emergency relief and case Varies depending on work service Ph: 1800 733 276 • Can assist individuals on temporary visa who have E: [email protected] no means to support themselves • Disseminating daily community health and hygiene information to refugee and asylum seeker communities in 18 different languages The information in this directory was correct as at 26 March 2021 Page 3 Organisation Type of Assistance Hours St Vincent de Paul Intake Line • Welfare Assistance By Appointment Only • Food, furniture, clothing Monday to Friday Ph: 9568 0262 • Financial Assistance 9am-4pm Seeking assistance: 13 18 12 • Emergency Relief Family assistance Hotline: • Social Support 1800 606 724 • Advice and Referrals Email: [email protected] The Salvation Army • Emergency vouchers for Monday to Friday Crisis Assessment Line food and financial 9am–3.30pm assistance. Can be picked 1300 371 288 up from nearest Salvation Army store • Eligibility requirements • Financial counselling The Salvation Army Maroubra • Pathways Program – AOD Breakfast Monday & Shop 1/193 Maroubra Rd Maroubra support service Tuesday 9am Ph: 9344 3820 • Doorways case worker to Lunch Thursday 12pm Pathways Program assist with forms Ph: 9314 2166 • One on one phone support 100 Boyce Rd, Maroubra • AOD therapeutic group at Ph: 0408 798 172 / 0427 394 155 10am on Thursdays. Salvation Army Family Welfare centre (02) 9314 2166 The Station Drop-in Centre for Homeless Closed Public holidays Corner of Clarence & Erskine Street persons 21 years & over (including no meals on Sydney • Take away only PH) • Breakfast and lunch Breakfast daily – Ph: 9299 2252 • Shower/washing from 7:30- 7:30-9am 9am Weekday lunch 12:30-1pm Weekend lunch 12pm-12:30pm Office- Mon-Fri 7.30am- 4pm, Sat/Sun7.30am- 2pm Sydney Multicultural & Community • EAPA vouchers to assist Monday to Friday Services recently arrived migrants 8:30am-5pm 3 General Bridges Cres. and refugees (eligibility Daceyville 2032 requirements) • Legal Aid service once a Ph: 9663 3922 month Email: [email protected] • Financial assistance for www.sydneymcs.org.au newly arrived migrants Village Church Annandale • Free Christmas lunch 120-122 Johnston Street Annandale

Ph: 9660 2444

The information in this directory was correct as at 26 March 2021 Page 4 Organisation Type of Assistance Hours Wayside Bondi - Norman Andrews • Breakfast/lunch served Monday, Tuesday, House • Laundry service weekdays Thursday & Friday 77 Roscoe St, 9am-1pm (Wednesday 9am-2.30pm Bondi Beach 9am-12pm) Wednesday 9am-1pm • Nurse clinic (Tues & Thurs Free breakfast: 9am- Ph: 9581 9193 10am-12pm) 10am Email: Lunch: 11:30am [email protected] (Lunches from $1-$2) Closed Public Holidays

The • Breakfast/lunch served Open 7 days 29 Hughes Street • Showers, phone charging, 9:30am- 2:30pm Potts Point emergency clothing packs Low-cost meals daily Ph: 9581 9100 Bookings essential 9581 9100 (50c-$4) Email: [email protected] 9.30am-2.30pm Will2Live Van • Free dinner Monday to Friday Corner of Eddy & Elizabeth Street 6:45pm Central Sydney Email: [email protected] Ph: 0449 924 221 Woollahra Food Pantry • Free Food & Grocery Items Tuesdays Woollahra Seventh-day Adventist 1:30pm–3.30pm Church 219 Edgecliff Rd, Woollahra (access in Chester Lane) Mobile: 0409 456 553 PH: 9387 2693 Email: [email protected] Van • Free Meals Monday to Sunday Green Park Dinner – 8pm-10:30pm Darlinghurst PH: 8217 4700 Closed December 31st Email: [email protected] & Mardi Gras

The information in this directory was correct as at 26 March 2021 Page 5

Emergency Accommodation

Organisation Type of Assistance Hours Caretakers Cottage Crisis Refuge • Crisis accommodation for Open for referrals 9am- 96 Bondi Road teens ages 13-17 5pm Bondi Junction Open all public holidays Ph: 9389 0999 for crisis accommodation Email: [email protected] Website: www.caretakers.org.au

Housing NSW • Department of Housing after Monday to Friday: After Hours Temporary hours phone line for people 9.00am-5.00pm Accommodation Line needing immediate shelter. Weekends & Public Ph: 1800 152 152 • If eligible, Housing NSW may holidays: 10am-10pm also provide RentStart Accommodation is provided only financial assistance At other times call one night at a time. Housing NSW, Maroubra office: 9314 4056 Link2home • Link2home is a state-wide 24 hours/7days State wide telephone service telephone service for about homelessness enquiries about homelessness in NSW 1800 152 152 • Referrals to refuges

The information in this directory was correct as at 26 March 2021 Page 6 Financial Counselling, Legal Advice & Low Interest Loans

Organisation Type of Assistance Hours Centrelink: 136 240 • Rent assistance Monday to Friday • Crisis payments 8am-5pm • Employment Service: • Financial case management Ph: 132 850 Closed Public Holidays

• Family Assistance Line

Ph: 136 150

• Youth Allowance Line: Ph: 132 490

• Disabilities, Sickness and Carers Line: Ph: 132 717

Courts NSW • Help with Court documents Monday to Friday General line: • Sydney criminal lawyer 24 8:30am–5.00pm Ph: 1300 679 272 hour hotline – 9261 8881 Sydney Criminal Lawyer 24hour Hotline- 9261 8881 Energy and Water • Help for electricity, gas & Monday to Friday Ombudsman NSW water issues, e.g. 9am-5pm disconnections, difficulty Ph: 1800 246 545 paying bills Inner City Legal Centre • Free legal advice and By appointment only Kings Cross Library, assistance with a range of Tues & Wed Nights 50-52 Darlinghurst Rd, Kings Cross legal issues including credit (Telephone advice NSW 2011 and debt matters available for urgent calls) • Must live in the Waverley or Toll free: 1800 244 481 Woollahra LGA

Kingsford Legal Centre • Free legal advice and Monday to Friday Ground Floor, Law Building assistance with a range of 9am-5pm University of NSW legal issues including credit Kensington and debt matters (Closed between 1pm and • Must live in Randwick or the 2pm for lunch) Ph: 9385 9566 Eastern area of Bayside LGA • By appointment only Closed Public Holidays Phone appointments only Law Access NSW • Free legal information Monday to Friday Legal Helpline 9am-5pm

Ph: 1300 888 529

The information in this directory was correct as at 26 March 2021 Page 7 Financial Counselling, Legal Advice & Low Interest Loans

Organisation Type of Assistance Hours Legal Aid • Free 20-minute interview for Monday to Friday Head Office, 323 Castlereagh St, credit & debt advice 9am-5pm Sydney Ph: 9219 5000 Legal Aid Youth Hotline • Free for young people who Monday – Friday need advice about a criminal 9am – midnight law problem, or think they Weekends Ph: 1800 10 18 10 might be in trouble with the 24 hours law Open Public Holidays National Debt Help Line • Financial Counsellors assist Monday to Friday with debt problems 9.30am-4.30pm Ph: 1800 007 007 Closed Public Holidays No Interest Loan Scheme (NILS) • The No Interest Loan Scheme Monday to Friday (NILS) helps low-income 9am to 5pm Ph: 13 64 57 households to purchase or replace essential household www.nils.com.au items. • Loans are available for up to $1,500 for essential goods and services such as fridges, washing machines and medical procedures. The Shopfront Youth Legal • Free legal service for Monday to Friday Centre homeless and disadvantaged 9:00am – 5:30pm 356 Victoria Street, young people aged 25 and Darlinghurst NSW 2000 under Closed public holidays • Provides legal representation, Ph: 9322 4808 advice and referrals www.theshopfront.org Clients who need legal advice after hours can call and follow prompts to be put through to a lawyer Wesley Financial Counselling • Free independent and Enquiries: Services confidential face to face Monday to Friday 3/220 Pitt Street counselling 9am-5.00pm Sydney NSW 2000 • Various outreach locations Ph: 1300 827 638 available

The information in this directory was correct as at 26 March 2021 Page 8 Emergency Telephone Support Organisation Type of Assistance Hours Domestic Violence Line • Assistance with AVOs 24 hours/ 7days • Counselling on domestic Ph: 1800 656 463 violence • Referral to women’s refuges Headspace Bondi Junction • One-stop-shop for people 12- Monday Wednesday 25 years old who need help Friday Ph: 1800 650 890 with mental health, physical 9am–5pm health (including sexual Tuesday & Thursday health), alcohol and other 10am-6pm drugs, or work and study support Closed public holidays

IDEAS - Covid 19 helpline for • This service is for people with Monday to Friday people with a disability disability, their families & 8am to 8pm carers as well as support Ph: 1800 643 787 workers and services providers who need help because of the Coronavirus.

Immigration Advice & Rights • Immigration advice – helping Monday to Friday Centre vulnerable people navigate 9am to 4pm Australian immigration law Ph: 9234 0700 • Legal advice by appointment Closed public holidays

Jewish House • Crisis Help 24 hours/ 7days

Ph: 1300 544 357

Kids Helpline • Online counselling for 24 hours/ 7days 1800 55 1800 children and young people aged 5-25 Webchat Counselling: https://kidshelpline.com.au/get- help/webchat-counselling Law Access • Assistance with any legal Monday to Friday matters. Law Access can refer 9am to 5pm Ph: 1300 888 529 to an appropriate service for Lawaccess.nsw.gov.au your matter Closed public holidays

Lifeline • Counselling service with 24 hours/ 7days information about support Ph: 131 114 services

Mensline • Counselling service with 24 hours/ 7days information about support Ph: 1300 789 978 services for men

The information in this directory was correct as at 26 March 2021 Page 9 Organisation Type of Assistance Hours Migrant Employment Legal • We offer free, confidential Monday to Friday Centre legal advice and 9am to 5pm representation to migrants Ph: 8002 1203 and temporary visa holders in https://mels.org.au/ National Debt Hotline • We offer free, confidential Monday to Friday legal advice and 9am to 5pm Ph: 1800 007 007 representation to migrants and temporary visa holders in New South Wales National Sexual Assault, • Individualised counselling for 24 hours/7 days Domestic & Family Violence people who have experienced Counselling Services sexual assault and/or DFV • Referrals can be made to Ph: 1800 737 732 other services if required 1800 RESPECT No to Violence • Men's Referral Service is 24 hours/7 days available 7 days for men who Ph: 1300 766 491 use family violence and to friends and family who are concerned about someone they know using family violence Parentline • Counselling service with 24 hours/7days information about support Ph: 1300 130 052 services for parents QLife (LGBTIQ) • QLife provides Australia-wide 7 days anonymous, LGBTI peer 3pm to midnight Ph: 1800 184 527 support and referral for Phone & webchat 3pm- Qlife.org.au people wanting to talk about 12am 7 days a week (same a range of issues including hours public holidays) sexuality, identity, gender, bodies, feelings or relationships Rape Crisis Centre • Counselling for victims of 24 hours/ 7days sexual assault Ph: 1800 424 017

Salvation Army Assessment Line • Emergency relief for bills, food Monday to Friday and clothing 9am – 5pm Ph: 1300 371 288 • Eligibility requirements

Victims Access Line • Single entry point for victims Monday to Friday of crime in NSW to access 9am–5pm Ph: 1800 633 063 services Closed public holidays

The information in this directory was correct as at 26 March 2021 Page 10

Mental Health Support

Organisation Type of Assistance Hours Beyond Blue • Mental health support 24 hours /7 days delivered by mental health 1300 22 46 36 professionals: information & beyondblue.org.au/ advice around coping with COVID-19, isolation and connection, workplace and financial hardship, & supporting the mental health of others Botany Family & Children’s Child, Youth and Family services Monday to Friday Centre • counselling, 8am – 4pm 13 Banksia St • case work and case Botany management Ph: 9666 5047 • advocacy, referrals www.bfcc.org.au CAMHS Mental health support for Monday to Friday children and adolescents 9am to 5pm Ph: 9382 4347 Closed public holidays Karitane Careline Talk to a Child and Family Health Karitane Careline 1300 CARING (1300 227 464) Nurse about: Monday –Thursday 8am- OR (02) 9794 2350 • Your feelings and 7pm adjustment to parenting Friday 8am-4.30pm Karitane • Sleep and settling Saturday 8am-3pm Level 5, Bondi Junction Westfield • Feeding • Playing and connecting Karitane Bondi Parenting assistance with your baby Open 9:30am – 6pm

Kids Helpline • Phone counselling support 24 hours /7 days line for children and young 1800 551 800 people aged 5 to 25 years Lifeline • Crisis support & suicide 24 hours/ 7 days 131 114 prevention services Mental Health Line • Support for people in mental 24 hours/ 7days health crisis or on behalf of Ph: 1800 011 511 another person • In an emergency call 000 National Indigenous Critical • Culturally emotional and 24 hours/ 7days Response Service practical support to bereaved families and individuals 1800 805 801 impacted by suicide or other traumatic loss The Ozanam Learning Centre • Counselling, advocacy, Monday to Friday Level 3, 99-133 Forbes Street information and referral 8:30am – 4pm The information in this directory was correct as at 26 March 2021 Page 11 Organisation Type of Assistance Hours Woolloomooloo • Access to internet, Ph: 9358 8100 computers, shared phone & chargers • NA programs, SMART Recovery, Gambling Counselling etc. SANE Australia • Mental health support Monday to Friday 10am to 10pm Ph: 1800 187 263 Closed public holidays https://www.sane.org/

Suicide Call Back Service 24-hour service that provides 24 hours/7days telephone counselling to people Ph: 1300 659 467 18 years and over who fit one of the following categories: • People who are suicidal • People caring for someone who is suicidal • People bereaved by suicide

The information in this directory was correct as at 26 March 2021 Page 12