Stakeholders 9

STAKEHOLDERS 9

STAKEHOLDERS

The stakeholders of Magyar Telekom Group TOPICS EVALUATED BY THE STAKEHOLDER GROUPS AND THEIR IMPORTANCE include all those groups, which have an influ- Based on the survey the most important areas for Supplier, Future gene- ence on, or hold an interest in the implemen- our stakeholders are climate protection, efficient use Regulator partner NGO Employee ration Investor Community Media Customer tation of the objectives of the Company. The Climate protection and energy efficiency 3,5 2,9 2,9 2,9 2,8 2,6 2,7 2,6 2,7 Company earlier identified its stakeholders of energy, emissions and cooperation in the field of Emissions 3,5 2,8 2,9 2,8 2,7 2,5 2,6 2,7 2,6 through review of its management systems Cooperation in environmental and social issues 3,5 2,7 2,8 2,8 2,8 2,6 2,6 2,6 2,6 and benchmark studies, and keeps contin- environment protection and social matters. uous contact with them to ensure that their Resource-consumption 3,0 2,9 2,8 2,7 2,6 2,6 2,5 2,7 2,6 interests are taken into consideration in the Human rights, equal opportunities 3,0 2,8 3,1 2,8 2,6 2,3 2,5 2,7 2,5 course of its operations. Their opinion and Corporate governance 3,0 2,9 3,0 2,7 2,7 2,2 2,6 2,6 2,6 critical comments are important for us in application. The participants could familiarize http://www.telekom.hu/rolunk/ Occupational health and safety 3,5 2,9 3,0 2,5 2,6 2,3 2,6 2,4 2,5 respect of our sustainability activities. We had with the company’s sustainability strategy and fenntarthatosag/esemenyek/2015/ the opportunity to meet with our stakeholders results as well as the relationship between kerekasztal-beszelgetes Protection of our children in the Digital Age 3,0 2,8 2,8 2,8 2,7 2,5 2,6 2,4 2,4 on several occasions at forums and surveys as consumer attitudes and sustainability. Innovation for sustainability 3,0 2,9 2,4 2,7 2,6 2,5 2,5 2,6 2,5 well as in person where we could discuss our In the Sustainability report - besides referring Sustainability in the supplier chain 2,5 2,8 2,9 2,6 2,6 2,5 2,5 2,6 2,5 sustainability activities and challenges. The most important issues discussed with the to the available surveys and research - this Informing our customers 3,5 2,8 2,3 2,8 2,5 2,5 2,5 2,1 2,5 stakeholders are contained in the memoran- time we invited the stakeholders to express Procurement locally 2,5 2,7 2,9 2,7 2,6 2,5 2,6 2,3 2,5 Our most important stakeholders are consid- dums of previous Sustainability Roundtables: their opinion on certain matters via filling in ered to be the regulators, investors, employ- a survey sheet. We asked them to judge the Involvement of our employees 3,0 2,6 2,7 2,6 2,5 2,5 2,4 2,3 2,3 importance of the individual topics within the Environmental targets, costs and compliance 2,0 2,7 2,9 2,6 2,6 2,6 2,4 2,7 2,3 Company’s sustainability performance in a Safe use of mobile phones, electromagnetic fields 3,5 2,3 2,5 2,5 2,4 2,4 2,3 2,3 2,3 FUTURE scale of 1-5. INVESTORS REGULATORS Initiatives to eliminate the digital divide 3,0 2,6 2,6 2,7 2,5 2,4 2,3 2,1 2,3 GENERATIONS In general we may conclude that our stake- Our employees as corporate citizens 2,5 2,5 2,6 2,7 2,7 2,4 2,4 2,3 2,3 holders find active participation in politics as ICT products for sustainability 3,0 2,7 2,4 2,6 2,5 2,5 2,2 2,2 2,3 SUPPLIERS, the least important activity in respect of the Data protection 3,0 2,6 2,4 2,6 2,5 2,5 2,3 2,0 2,3 MEDIA MAGYAR TELEKOM Company’s sustainability efforts. PARTNERS Professional cooperation 3,0 2,7 2,1 2,4 2,4 2,5 2,3 2,6 2,2 Donation 2,5 2,4 2,8 2,6 2,6 2,5 2,2 2,3 2,2 The feedback of our stakeholders was taken NON-PROFIT into consideration when preparing the materi- Customer satisfaction 2,5 2,8 2,3 2,6 2,4 2,4 2,3 2,2 2,4 CUSTOMERS COMMUNITIES EMPLOYEES ORGANIZATIONS ality analysis of this report. Supplier relations 2,0 2,8 2,7 2,4 2,3 2,5 2,3 2,3 2,4 Sponsorship 2,5 2,2 2,8 2,4 2,4 2,5 2,2 2,4 2,0 Talent management 2,5 2,5 2,2 2,4 2,4 2,3 2,3 2,6 2,2 ees, communities, NGOs, suppliers, partners, Management of customer complaints 2,5 2,8 2,2 2,5 2,3 2,5 2,2 1,9 2,3 the media and future generations. Involvement of our customers 2,5 2,6 2,2 2,4 2,4 2,3 2,2 2,1 2,2 Service availability 2,5 2,5 2,4 2,3 2,2 2,1 2,2 1,9 2,2 th In 2015, we organized the 16 Sustainability Addressing legal and ethical aspects of content ser- 2,5 2,7 2,5 2,4 2,3 2,1 2,1 1,8 2,0 Roundtable, which aimed to hold an open dia- vice providing logue to learn the expectations from Magyar Risk management 2,5 2,5 2,5 2,3 2,2 2,1 2,1 2,0 2,2 Telekom Group and to discuss the problems Managing changes 2,0 2,4 2,5 2,3 2,3 2,3 2,2 2,1 2,0 raised, and also to provide an appropriate Investor relations 2,0 2,7 2,1 2,2 2,2 2,3 2,1 2,4 2,0 background for joint thinking and for cooperation in the building of a sustainable future as Regulatory compliance 2,0 2,4 2,7 2,2 2,1 2,0 2,0 2,0 2,1 well as to present our sustainability achieve- Corporate compliance 1,5 2,4 2,4 2,3 2,2 2,1 2,0 2,0 2,0 ments and goals. DELFIN Award to responsible companies 2,5 2,5 1,9 2,1 2,0 2,3 1,7 1,7 1,9 Operational data 1,5 2,4 2,2 2,0 2,0 2,2 2,0 1,9 2,0 Within the frame of the sustainability roundtable discussions we introduced non-profit Political presence 1,0 1,4 1,6 1,2 1,5 1,9 1,3 1,2 1,2 organizations that help the company’s digi- talization, sustainability and donation efforts We wish to continue our co-thinking and cooperation with our stakeholders therefore we encourage everyone to share their comments, ideas and through the hello holnap! mobile telephone 16th Sustainability Roundtable opinion with us by sending them to the [email protected] email address. STAKEHOLDERS 10

STAKEHOLDER ¦ Investors – Investor (and responsible inves- ¦ Local communities – Digital Bridge, volun- tor) assessment tary work CUSTOMERS INVOLVEMENT In April this year Telekom announced the “Busi- Contact person satisfaction survey. The con- ¦ Customers – Sustainable products and ¦ Non-profit organizations – sustainability ness Applications Competition” where those tact person satisfaction survey is performed In order to successfully operate the company services panel discussions On November 25, 2015 T-Systems Hungary business applications could be nominated that at the end of each quarter among customers it is essential to have strong relations with organized the Symposium for the fourth time were developed on the basis of actual business who used T-Systems’ telephone or email based stakeholders. Below you will find a list of our ¦ Employees – hello holnap! points and club ¦ Suppliers – sustainable supplier chain in the Budapest Congress Centre with almost needs and support small and medium enter- fault reporting and administration processes. key activities with our stakeholders the details 2000 registered guest. The Symposium, prises. The top prize, i.e. the 10 million HUF Within the frame of the survey we contacted our of which are elaborated in the respective ¦ Regulators – conformity, regulatory relations ¦ Media – Sustainability Media Club regarded as the biggest whole-day professional worth advertisement campaign, was awarded customers’ contact persons who turned to the chapters of this Report: event of the industry, presented actual and to Accessium Kft. for the e-Access cloud-based Corporate customer support department or the ¦ Future generations – Telekom Smart Digital future technological challenges that companies building access control system. The e-Access T-Systems Service Desk with fault reports or Program, Become an IT expert!, sustainable and institutions have to face in the future. access control system is a combination of complaints. The survey is performed with the Frequency of the involvement of our innovation, hello holnap! mobile app wireless data transmission technology and involvement of an external partner at the end stakeholders and key events in 2015 The presenters of the plenary morning session cutting-edge data protection procedures. The of each quarter whereby we contact approx- of the Symposium included Brad Templeton, solution offers the connection of unlimited imately 200 contact persons by telephone; Singularity University’s expert, who gave a number of locations and their management in then based on the answers we prepare an SHAREHOLDERS ¦ 9-10 September: HSBC EEMEA Investor so-called perception study, which assesses presentation on Moore’s law on disruptive a single system. On top of that the solution is evaluation report at the end of the quarter. Forum – London; investors’ opinions, needs and expectations technologies and Albert-László Barabási, pro- not only useful in traditional office buildings but Upon closing the fourth quarter’s survey we Four times during the year 2015 the Chief ¦ 24 September 2015: Goldman Sachs CEE3/ with the help of a series of detailed ques- fessor of the Harvard University. The presenters also in vehicles (e.g. trucks) or in remote places prepare an annual contact person satisfaction Financial Officer presented quarterly results to Russia Corporate Day – Frankfurt tions asked to a representative sample. The also included Michael Ganser, Cisco Systems’ (e.g. farms) there there is no access to the fixed report which is presented to the management the representatives of investors and pro- ¦ 6-7 October 2015: Erste Conference, Ste- summary presentation of the final results of the Central-European Vice-President and Gábor line network infrastructure. The user interface of the company. fessional financial journalists (25 February: gersbach; survey is prepared by the Investor Relations Gonda, HP Hungary’s managing director. of the cloud-based system, communicating Release of fourth quarter 2014 results; 12 May: department, and presented at the meeting of During the evening session of the Symposium through the mobile network, is available both Within the frame of the Omnibusz survey we Release of first quarter 2015 results; 5 August: Magyar Telekom’s top management and staff the Management Committee. the “Partner” awards were distributed for the on mobile phones and tablets. The system ask Telekom and non-Telekom customers Release of first half 2015 results; 4 November: from the Investor Relations department spend second time along with the “Project of the provides real-time information on the operation about their consumption habits four times a Release of third quarter 2015 results). 20–25 days abroad every year at various road- Magyar Telekom continues to be the target of Year” award. The nominees of the latter award and status of all devices integrated into the year. We survey core services, such as TV, shows and conferences in the main centers responsible investor analyses. Responsible were presented by Mihály Németh, T-Systems system. internet, telephone service as well as energy On 15 April 2015 the Annual General Meeting of the financial world, where the vast majority investors are those who take into consideration Hungary’s Chief Officer, and the participants and insurance too. Twice a year we include was held, convened by the Board of Directors of fund managers and investors are active. the environmental and social performance of could vote on the best project through the In 2015 the former customer satisfaction questions on sustainability as well. We normally of Magyar Telekom Telecommunications Public Around 150–200 meetings take place annually the Company when making their analysis in Symposium mobile application. measurement methods were replaced by the involve 1430 persons in the survey. Limited Company, at which the AGM approved with investors and analysts. addition to the customary financial and risk the audited consolidated and standalone analyses. financial statements of the Company, as well as Magyar Telekom also gives space on its the Corporate Governance and Management website to satisfy the information needs of In 2015 Magyar Telekom was listed again Report of the Company for the business year of interested parties. Up-to-date information can among the CEERIUS (Central and Eastern Euro- 2014, and decided on the use of the profit after be found in the ‘For Investors’ section about pean Responsible Investment Universe) Index tax earned in 2014. the corporation’s strategy, financial situation companies of the Vienna Stock Exchange, (quarterly financial reports), general meetings, rating Central and Eastern European com- In 2015 we participated in eight investor confer- and dividend payments. The current listing of panies that offer outstanding sustainability ences and roadshows around the world Magyar Telekom’s shares and all the informa- performance. tion necessary to get in touch with the corpo- ¦ 27 January 2015: Raiffeisen Roadshow – Wien ration are also available. The e-mail address Magyar Telekom participated in the Carbon ¦ 2 March 2015: Concorde investor lunch – and telephone number of the Investor Relations Disclosure Project (CDP) also in 2015. In the Budapest department can be found on the website, and framework of this worldwide initiative the largest ¦ 17-19 March 2015: European and Emerging members of the department respond to ques- companies report about their climate protection Markets Telecoms Conference, London; tions sent via e-mail as quickly as possible. approach, the related risks and opportunities

¦ 9 April 2015: Concorde Conference, Buda- and their CO2 emission to the key investors. pest; In addition to the above, the corporation Before this report was published the respon- ¦ 20-22 May 2015: US Roadshow organised assesses investor needs each year with the sible investment consultants of FTSE4Good by Goldman Sachs – New York, Boston, Los help of a questionnaire. An independent and Trucost analyzed the 2015 sustainability Angeles specialist firm is commissioned to prepare a performance of Magyar Telekom Group. STAKEHOLDERS 11

REGULATORS COMMUNITIES in relation to the above mentioned comments; is the dedicated consultation partner of the handball team which is of key importance for Makedonski Telekom’s Smart City project ¦ elaboration of the lawmaker’s standpoint in telecommunication industry in respect of the the sports club. Telekom, as the most loyal delivered in 2015, was performed in coopera- Magyar Telekom regularly harmonizes the matters of legal interpretation to ensure full Digital National Development Program (DNFP), The first phase of the complex Digital Hungary sponsor of the MVM Veszprém handball team, tion with the municipality of Skopje. With the following topics with ministries (in particular compliance with the intentions of the lawmaker; launched as a result of the InternetKon national government program was implemented in supported the successful preparation of the Smart City project we enable smart transport with the following ministries: Ministry of Interior, ¦ matters on the practical interpretation of the consultation that determined the future of the the city of Nyíregyháza where this spring team for Hungarian and international matches as the main bloodpipe in the city, we inform Ministry of Justice, Prime Minister’s Office, law to obtain the authority’s standpoint to domestic internet market, and from Decem- Magyar Telekom launched various develop- through financial support and with the provision citizens on latest technologies and innovative Ministry for the National Economy, National ensure full compliance with the intentions of ber, 2015 the Digital Welfare Program (DJP). ment projects together with the Ministry of of telecommunication services and devices. infocommunication solutions. The use of these Development Ministry, as well as with authori- the lawmaker. During the planning and implementation of National Development and the Municipality. technologies does not only make their lives ties (in particular with the following authorities: the government decree, issued to ensure the The network development work was performed Deutsche Telekom’s very popular and suc- easier but also contributes to them shaping a National Media and Info-Communications Besides the above Magyar Telekom keeps implementation of the DJP, the HÉT represents in several parts of the city. Besides, in order cessful electronic music festival was organized more sustainable and conscious lifestyle. Authority, Hungarian Energy and Public Utility contact with market players and competitors the standpoint of the industry. to improve digital literacy, we continued the again between October 16-18, attracting visi- Regulatory Authority): too. Harmonization with interest representation Telekom Smart Digital program in Nyíregyháza: tors with numerous new programs, exclusive For the 13th year in succession, the Telekom for forums (in particular with the: Communications Magyar Telekom’s regulatory area organizes we launched an intensive series of training music and visual experience. Macedonia Foundation organized a humanitar- ¦ industry-specific draft strategies; Reconciliation Council [HÉT], IVSZ Alliance the so-called Regulatory Forum event in every sessions for adults and elderly people on the ian New Year’s Caravan for the most vulnerable ¦ comments to draft legislations circulated by for the Digital Economy) where the compa- six months where in-house stakeholders are basics of the use of the internet and our volun- The multiple-day event makes life more colorful groups of children in December, 2015. The the lawmaker for public discussion; ny’s key objective is to establish a common informed on the most important regulatory teers visited schools to give lessons to pupils in Budapest not only with music programs but caravan visited more than 2,000 children ¦ further discussions initiated by the lawmaker legal opinion on the legislative process. HÉT changes and processes. on similar subjects. also with various arts, technology, gastronomy without parental care, children with special and fashion shows. Festivalgoers can visit needs, impaired hearing and vision or other Ferencvárosi Torna Club and Magyar Telekom new venues this year, the main events were physical disabilities, and children from socially signed a long term, three-year sponsorship organized in the Akvárium, the A38 boat and vulnerable families. A special New Year’s play agreement in November. By signing the Anker’t. The program included several exciting was staged and gift bags handed out to the agreement Telekom expresses its commitment daily events and some of the exhibitions, con- children. The caravan was organized and EMPLOYEES Within the frame of our Smart Digital Program Several thousands of employees attended the to deepen the current cooperation between the certs and all night parties were organized by managed by approx. 50 volunteers from Make- 52 Telekom volunteers gave 485 lessons Kick-Off event at the beginning of the year. At company and the sports club. The company partners representing the local community. donski Telekom, who visited 45 institutions. In 2015 Magyar Telekom supported the 30-year in more than 300 schools across Hungary. the Kick-Off event the Group CEO presented has been sponsoring the youth development The Caravan did not only brighten the lives of old Telekom Vivicittá city run as a naming Only last year 12,576 children attended our the Y2014 results and outlined the objectives of FTC from 2014 and from November 28, 2015 T-Systems has been supporting numerous these needy children but also raised awareness sponsor. The event was simultaneously held interactive presentations on the safe use of the and expectations for 2015. supports the first division football team as its organizations that fit into Magyar Telekom among the employees for the importance of in 3 cities for 4 days. Our colleagues were internet and mobile communication. main sponsor thereby contributing to the club’s Group’s sustainable strategy. The fulfillment corporate volunteering. encouraged to take part in the city run with free Magyar Telekom organized the traditional success even more than before. of the objectives of these programs give us an admission to the race and a preliminary cam- Under the Digital Bridge for Small Settlements “Health Week” in 2015 too to preserve the opportunity to build a renewable society and Besides the donation contest in 2015 paign. More than 1000 employees - together program (Digitális Híd Kistelepüléseken) the health of employees. This year T-Systems also The agreement fits into the Telekom general environment. We supported the Hungarian Crnogorski Telekom supported a number of with the families - took part in the biggest sport volunteer team of Magyar Telekom visits dis- joined the program. The motto of 2015 was sponsorship objectives and aligns with the Interchurch Aid with 5 million HUF to purchase initiatives dealing with problems of socially event of spring. Depending on the distance advantaged settlements with fewer than 3000 the following: “A week focusing on health and mother company’s international support a new “Life Changing” house for the social vulnerable groups. These included donation completed the participants were awarded with inhabitants to give them efficient, customized stress management”. Within the frame of the system: Hungary’s leading telecommunication and development center in Kastélyosdombó. to purchase a sterilizer for the Danilovgrad hello holnap! points and could collect one extra IT education. In 2015 we held the 200th events program we provided stress examinations, service provider supports the biggest and We supported the building of an IT room in Primary Health Center and donation for the point only for cheering. in Kaba and Mikepércs. mental health programs, presentations, train- most successful clubs and their athletes - like Orosháza with 5 million HUF at a nursing home, purchase of a telephone exchange for a ings and free consultation with psychologists the Hungarian Olympic Committee, MVM available both for adults and children and also Special Hospital in Risan. Both devices were Several hundreds of employees took part in the We increased the sense of social responsibility where our colleagues could collect information Veszprém, the Hungarian Swimming Associa- donated another 5 million HUF to modernize urgently needed for the daily activities of the Y2015 “It is good to give!” cookie campaign. of our employees with the organization of vol- on this topic and seek help if they deemed it tion and FTC. the heating system in a transitional home built medical institutions. The National Breast The event was organized by 38 volunteers in 15 unteer programs; 2% of team building activities necessary. We organized complex stress factor for families in Szolnok thereby supporting the Cancer Awareness Month Campaign in sites where 222 employees made cookies that contained charitable elements. In 2015 10 medical screening (online stress test and med- In November Telekom renewed the coopera- sustainable operation of the building. Montenegro was supported too. were sold to several thousands of employees such programs were organized and at these ical, laboratory tests) in six sites in Budapest tion agreement concluded with the Veszprém on December 7. On the day of the event almost occasions altogether 649 Magyar Telekom vol- and five in the countryside. The online stress 1.7 million HUF was raised for the Autistic Art - unteers participated in 4412 hours. With these survey was filled in by 1076 employees and 708 Smile Fund. programs we provided 21.8 million HUF worth employees attended medical exams. of theoretical contribution to the society. STAKEHOLDERS 12

NON-PROFIT MEDIA In the process of the preparation of the hello The contest was open to all non-governmental In 2015 a record-breaking number of partici- ORGANIZATIONS holnap! mobile application Magyar Telekom organisations from Montenegro that could apply Almost 50 applications were submitted to pants - more than 26 thousand - took part at the had non-profit organizations as cooperation their projects in the fields of education, arts and Magyar Telekom’s sustainability center and the Magyar Telekom’s Sustainability media award. Telekom Vivicittá Run for the City event. The Everyone has the opportunity to exchange partners: the “Szatyor” consumer community, culture, environmental protection and the creation organization responsible for media relations Projects could be nominated in three catego- members of the Sustainability Media Club as ideas and experience with NGOs at the annual the 30km.hu and the Oszkár car sharing of equal opportunities for inclusion in digital society. organized two meetings for the members of the ries: “Bottom View”, “Wide-angle View” and well as several hundreds of employees of nine Sustainability Roundtable discussions. In 2015 service, the Amnesty International, the Suhanj! Sustainability Media Club. All nine members Blog. The projects were required to address Hungarian media companies run to support the panel discussion was organized on June 12. Foundation, the Budapest Bike Maffia and the Among 50 NGOs that applied for grants, 6 took part in the meeting. The participants, environmental, social or economic phenome- children in need and the future of the next Hungarian Bird Science Association. projects were selected and awarded with funds besides Magyar Telekom, were: CEMP-group, non. The awards were distributed among the generation. The Sustainability Day has been organized for In 2015 the following organizations became for implementation. TV2, RTL Klub, Class FM, Ringier AxelSpriger, winners on the eighth Sustainability Day. eight years on the last Saturday of September. beneficiaries: Autonómia Foundation, Buda- Metropol, Origo-group and Centrál Média. In 2015 there were 50 exhibitors at the event, pest Bike Maffia, “Heti Betevő” (Weekly Meal), The goal of the “All the best” program is to including non-profit organizations. The event Hungarian Bird and Environment Protection support socially responsible projects that was attended by 3000 visitors. Association and the Suhanj! Foundation. are contributing to the community’s welfare, engagement of important stakeholders and FUTURE GENERATIONS Music and festivals are among the main target In 2015 Makedonski Telekom organized 12 As a preparation for the year 2015 Sustain- Magyar Telekom launched its Civil Tariff Pack- gaining their trust as well as the increase of groups of Magyar Telekom’s sponsoring efforts. workshops in 12 cities. In the two years of its ability Report we distributed a survey sheet age service in March, 2004. transparency in the company’s social engage- On February 10, on the occasion of the Safe Inter- The company has been supporting the VOLT and existence, the educational caravan visited 16 cities among non-profit organizations trying to In 2014 the Company invited applications on ment. In order to ensure transparency and the net Day, Telekom volunteers visited and educated Balaton Sound festivals for years and in 2015 we around the country and over 1,500 young people find out which topics of the report are most one occasion and provided discount schemes selection of the best projects, besides Telekom 1000 children in 14 schools in 12 cities on the started to support the Sziget Festival too. Besides were actively engaged. Through these workshops useful and important for them. The survey was to 27 organizations in an overall value of 2.4 employees, representatives from NGOs, the conscious and safe use of online technologies. Our offering a great opportunity to present our brand young people were encouraged to become sent to all non-profit organizations that were million HUF. media and the local UNDP office participated volunteers taught practical tips and tricks on the these events are also important occasions for the leaders and creators of the future, both in the civil granted donations from Magyar Telekom in in the selection of the winning projects. use of the internet, called the children’s attention to event-specific presentation of our ICT products society and in youth cooperation. The closing the past four years as well as the partners and In 2015 Crnogorski Telekom organized potential dangers on the web, showed them useful and services. conference on December 12, which was attended beneficiaries of the hello holnap! mobile appli- donation contest “Za svako dobro”, which is The company also participated in disaster browser settings and talked about the etiquette of by 15 lecturers and the most motivated and active cation, the organizations that took part in the supporting socially responsible projects of relief activities by supporting collection of aid communicating through electronic channels. By way of supporting festivals Magyar Telekom young people, produced many useful conclusions elaboration of the hello holnap! fee package, special importance for the community, for the for migrants in Southeast Europe, through a The objective of Telekom’s Smart Digital Program reached more than 700,000 young adults in and recommendations about how young people’s the organizations representing people with second year in a row. Total amount of funding donation line. The donation line was opened is to support the development of Hungary’s digital 2015: 123,000 persons partied at the VOLT, electronic engagement can support strategies for disabilities, the organizations participating in for this year’s contest was 35,000 euros, in cooperation with Red Cross Montenegro, in maturity and literacy. In partnership with the 145,000 at the Balaton Sound and 441,000 at proactive involvement in all spheres of social life. the 8th Sustainability Day and the winners of which is an increase of 67% compared to the order to enable our customers to give a contri- Academy of Digital Knowledge our volunteers the Sziget festival. the Civil and Civil Net Application for Funds. previous year. bution and help those in need. have been visiting schools for four years and teach The partnership between UNICEF and the practical tips and tricks on the use of the internet, The Become an IT expert! career guidance Telekom for Macedonia Foundation aims to raise call the children’s attention to potential dangers on program was launched by Magyar Telekom awareness of the importance of early education. the web, show them useful browser settings and and T-Systems Hungary where the companies After all, children develop most in the first five years talk about the etiquette of communicating through use their knowledge base to inspire students to of their lives, and children who attend high-quality electronic channels. On the Safe Internet Day, choose the IT profession. In 2015 the program pre-school programs are more successful in SUPPLIERS companies participated directly in the survey of selected suppliers. The uniform auditing besides three schools in the capital, our volunteers reached 1114 students. Within the frame of school and life in general. To this end, the partner- in 2015. Respondents were informed about system promotes and ensures compliance also visited schools in Budaörs, Szentendre, Diósd, the program Telekom volunteers present the ship is striving to open early childhood develop- We invited our TOP80 key suppliers to fill out their results, where they have received topic with the minimum social and environmental Győr, Cegléd, Szolnok, Eger, Miskolc, Szeged, advantages and characteristics of the IT and ment centers so that children from vulnerable the EcoVadis assessment, which evaluates specified feedback on their performance. standards. As part of the system, in 2015 a total Pécs and Nyíregyháza. The interactive sessions engineering profession in 45 minute school les- environments enjoy the same opportunities for companies in terms of economic, environ- of 16 indirect Magyar Telekom suppliers were are organized as 45 minute school lessons and sons, mainly in secondary and primary schools. early education as their peers who go to kindergar- mental, social and responsible procurement T-Systems Hungary organizes every year the audited. taking into account the inherent features of the age tens. In order to close the gap between urban and aspects, and we received 33 responses from T-Systems Symposium infocommunications group such topics were discussed as password In December 2015 the e-Engagement educational rural areas, where kindergartens are underrep- our direct and indirect suppliers. conference, where we present in cooperation Deutsche Telekom’s cross-border initiative protection, avoiding dangerous web content and caravan project of the Macedonian subsidiary resented, the new early childhood development with our partners the innovations and trends in ‘Together for Sustainability’ was created in cyber bullying. ended with the closing conference at the Telekom centers are being built in the communities that Magyar Telekom Sustainability questionnaire the ICT world, as well as a vision of the future. 2014. This is a supplier development program, Innovation Center. The event was organized by the need them most. Overall, nine centers have been is a series of questions on environmental, and in 2015 seven key ICT product suppliers On the 8th Sustainability day in 2015 – where the NGO Youth Union with the support of the e-Mac- opened by the end of 2015.The Telekom for Mac- social and business ethics topics. 15 out of 40 Deutsche Telekom conducts worldwide audits cooperated in it. target group was young, educated city-dwellers edonia Foundation, established by Makedonski edonia Foundation made an initial cash donation within the age group of 18–35 – as many as 3000 Telekom. The aim of the project was to encourage of US$ 50,000 (€ 46,000) to help pay for the new persons visited the event that was comprised of young people to use digital tools for self-improve- centers, and also donated some of the revenues four panel discussions. ment and creating positive changes in society. from text messages sent on New Year’s Eve. STAKEHOLDERS 13

COOPERATION IN Within the frame of the Sustainability Press Award the applications were submitted in three ENVIRONMENTAL AND categories. The winner of the Bottom View SOCIAL ISSUES category was a journalist from RTL Klub TV: József Czakó with his “Asbestos trilogy” report. Besides professional challenges, the Group In the Wide Angle category the members of the also seeks cooperation opportunities for the jury, delegated by Telekom and the Sustainabil- solution of social and environmental problems. ity Media Club, gave the first prize to Tóth Bálint for the „Karmas – community builders” film The Group is a member of several working while in the E-world category the first prize was groups of the Hungarian Business Leaders given to Petra Gál from RTL Klub for the report Forum (HBLF): „Kamureg” (Fake registration).

¦ Partnership and Volunteering Working In line with our traditions acknowledgments Group were given to the three most popular exhibitors on the basis of the attendees’ votes. ¦ HBLF for Diversity HR Working Group Sustainability Press Award ceremony This year the acknowledgment was given DELFIN Award ceremony to the Responsible Gastro Hero, the Molinó ¦ Equal Opportunities Working Group Bag Workshop and the Homoktövis Primary two hello holnap! subscriptions to involve a and global economy. In the social section the School . (The Homoktövis Primary School was With the DELFIN award Magyar Telekom wants ¦ Health Working Group family member or an attendant. topics of discussion were poverty and segre- one of the winners of the community garden to promote the idea of sustainable develop- gation. During the discussion the participants application for funds, related to the Vivicittá ment among all companies in Hungary and ¦ Environmental Protection and Sustainability We supported the work of the Environment highlighted the importance of calling young city run, organized in 2013.) recognize efforts made towards this goal. The Working Group Protection Committee of the Hungarian people’s attention to the importance of volun- award is given to suppliers offering outstand- Academy of Sciences as well as the scientific tary work while they came to the conclusion The all-day event was closed by a huge party ing performance in the field of sustainability, ¦ Community Programs Working Group work of the National Adaptation Center. Our that social problems can be best eliminated to the music of Bohemian Betyars, Rotfront on the basis of applications judged by a board colleagues are in close relationship with sev- with the improvement of living conditions and and the Dublic dj duo. of professionals. ¦ Business Ethics and Transparency Working eral higher education institutes and we help stimulation of development. The participants Group the universities with consultancy for writing of the +1 section were debating on the topic The hello holnap! application Members of the professional jury: theses, expert education and giving lectures. of immigration and emigration – which were The Group has been an active member of particularly actual in September, 2015. To let Magyar Telekom concluded donation con- ¦ Péter Bodó – founder of the Route4U wheel- ETNO’s (European Telecommunications Sustainability Day in or to let go? To open or to close? To admit or tracts with six new non-profit organizations for chair navigation application Network Operators Association) Sustainability to accept? To call or to keep distance? Is there years 2015–2016. Workgroup for years. The members work The sustainability Day (FN8) was organized a good solution? These were the questions ¦ Viktor Nagy – leading analyst of Portfolio closely towards solving all kinds of sustainabil- on the eighth occasion on September 26th. that the experts were trying to answer. The Autonomy Fund primarily supports the ity-related programs. In addition to the three The conference on distances that “separate“ Roma people’s integration, the strengthening ¦ András D. Tóth – RTL Klub’s editor-reporter, meetings held each year, an internet portal and “connect” was opened by Róbert Alföldi. The attendees of the event could visit 40 exhib- of the civilian society and helps segregated The hello holnap! application is available for representing the Sustainability Media Club also helps our joint work and contributes to In his inspirations speech Alföldi said that it itors, including the Traveling Market, selling communities. The Budapest Bike Maffia and iOS, Android and Windows phone. This is one the sharing of best practices. is important to be open, to get even closer agricultural products, T-Systems’ newly imple- the Heti Betevő gives food to those in need; of the most popular Magyar Telekom appli- ¦ Dr. György Pataki – dean of the Corvinus to things around us and to step out of one’s mented bus timetable operated by solar cells the former delivers food donations by bike and cation and has been downloaded more than University of Budapest In respect of the hello holnap! Fee package comfort zone. and dynamo or could purchase Kele Clothing the latter distributes restaurant quality food 7500 times. we held various forums with the involved pullovers made with the use of the drawings of among disadvantaged people. The Hungarian ¦ Ernő Simon – journalist organizations (SINOSZ, MVGYOSZ, MEOSZ, In the environmental section the participants autist children supported by the Mosoly Otthon Bird and Environment Protection Association DELFIN Award ÉFOÉSZ, AOSZ). Our cooperation with these discussed genetically manipulated and (Home of Smile) Fund. The CollMot Robotics (MME) helps to protect birds all around Hun- ¦ Katalin Szomolányi – head of Magyar Tele- bodies is continuous, active and based on the organic products as well as innovative tech- prepared a very spectacular presentation for gary, the Hungarian Environment Protection In 2008 our company established the DELFIN kom’s sustainability center proposals we continuously improve our rela- nologies to be applied in agriculture, including the audience: the Dance of Drones. Association improves the citizens’ and Award: The award stands in Hungarian for a tionship with the disabled people and develop the use of drones. After the discussion of the decision-makers’ awareness on environment Committed, Sustainable, Innovative Gener- The seventh award ceremony was held on our relevant services. In 2016 we implement environmental section the participants of the Several awards were distributed at the FN8 protection with view-shaping programs. The ation (http://www.telekom.hu/rolunk/fenn- June 12, 2015 at the 16th Sustainability Round- the latest version of the fee package that economic section continued the discussion of event. For example the winners of the “How SUHANJ! Fund helps to share the joy of doing tarthatosag/gazdasag/delfin_dij. ) table discussion. The roundtable discussion provides several services at the cheap price distances between stakeholders in the world long are you around?” application for funds sports with handicapped and disabled people. and the DELFIN Award ceremony was organ- for disabled people. Our most important new of business as well as trends and the biggest were announced as well as the awardees of initiative is that each entitled member can use challenges and opportunities of the Hungarian the Sustainability Press Award. STAKEHOLDERS 14

ized in the Design Terminal in Budapest. The objective of T-Labs is to create an EU Labs and based on our findings we elaborated With the joint effort we can build cutting-edge professional jury of the event rewarded exem- researcher network. Hungary is the first pillar joint quality improvement action plans the mobile technology facilities for our custom- plary sustainability solutions and performance in this effort. The department was established success of which will be assessed together ers in the countryside and the cooperation among the competing companies. for a definite term of five years and they plan to in the future. scheme was designed in a way that none of employ one Associate Professor and two PhD the companies have to abandon their plans to Any Hungarian enterprise could apply for the students. The positions have been advertised ¦ Our colleagues took part in the DT PANNET complete important developments, not even if DELFIN award in 2015 – with implemented and there are applicants already. The planned project within the frame of which we will it is not a preferred option by the partner. and running programs. Winners of the DELFIN name of the department is: Data Science and establish a uniform infrastructure and oper- Award in 2015: Engineering Department. Magyar Telekom will ation model. Besides, the 10-10 Mhz bands acquired by the support both the education (trainee positions, two companies will be shared thus both enter- ¦ In the Sustainable Innovation category the knowledge transfer, external consultant) Within the frame of the PSTN replacement pro- prises can build 20 Mhz bandwidth which Y2012 DELFIN award winner Budapest Taxi and research (financing of the R+D efforts) ject, launched in 2014, we migrate our PSTN/ results in double nominal speed. won again with purchasing electric cars and activities of the new department. For 2016 we ISDN customers to a modern and long-term establishing the first “green”, environmen- plan to propose two R+D topics to the MT R+D sustainable MSAN technology IP network by We may conclude that the winners of the coop- tally friendly taxi fleet in Hungary. Committee. the end of 2016. eration are the subscribers of the two companies. They can use the internet sooner and at ¦ In the climate protection category the In recent years special emphasis has been laid The MSAN’s advantage is that the equipment a higher bandwidth while the network is built winner was Ericsson Hungary’s Take-Back on the development of international coopera- is operated on a cheaper and energy efficient cost effectively, as a result of the joint effort. program thanks to which, first in the region, tion among DT member companies to tap the IP network while the services for our custom- 100% of outdated and dismantled mobile synergies of the group. We play an important ers are provided in unchanged quality and In 2015 T-Systems Hungary was a member network equipment was recycled. role in the international program designed to with unchanged parameters. of various industry-specific interest rep- restructure the operation model of the mother resentation bodies, chambers. The objective ¦ In the Equal Opportunity category, after company. The objective of the effort is to By the end of 2015 half of the centers was of membership in chambers is the targeted 2013, JOB HR Consulting won the award establish the necessary infrastructure to sup- switched off thereby we managed to save a management of professional, economic and again by creating the www.rehabjob.hu port the future operation as well as the service significant amount of energy. opinion leader organization activities besides portal to facilitate the integration of people portfolio thereby making DT group the leading the opportunity to acquire useful information with reduced capacity to work into the labor European service provider and optimizing the We have the equipment to dismantled by and knowledge. Membership also helps us to market via their Facebook site and blog . network infrastructures and resources at a contracted subcontractors with the use of actively keep contact with market players and company group level. environment friendly methods and in consider- professional organizations. ¦ In the Awareness category the winner was ation of sustainability. Each and every “part” of Hegyvidéki Sport Hall and Sports Facility To this end we have taken part in several the centers will be recycled. Center (MOM Sport) for organizing compe- international projects: titions for sportsmen in multiply disadvan- The project continues by the end of 2016 and taged situation. ¦ In April 2015 we established the Fixed more centers are expected to be switched Access SSC – MT and OTE Hub – centers off with which we may save as much as 10% The application materials can be found on the through which we provide access network of the annual electric energy consumption of following website: services to DT EU countries based on ser- Telekom. vice catalogues and contracts concluded http://www.telekom.hu/rolunk/ with the respective countries. In March 2015 we started our cooperation with fenntarthatosag/esemenyek/2015/ Telenor Hungary within the frame of which we kerekasztal-beszelgetes ¦ In line with the company’s strategy we build the LTE800 network in the countryside give key priority to customer satisfaction together. The network will be built by Telekom PROFESSIONAL to further improve it from network side. To in the areas east from the Danube while in the this end we launched a joint project with DT western part of the country Telenor will design COOPERATION called CNE (Customer Network Experience) and build the facilities. The cooperation is not to improve our customer’s satisfaction with extended to joint efforts in Budapest. Upon the initiation and financing of T-Labs our services. (Telekom Innovation Laboratories, Berlin) a Our main objective is to jointly achieve the new faculty department was launched at the ¦ We continuously strive to improve quality: coverage commitment made to the National ELTE University from September, 2016 to together with DT subsidiaries we jointly Media and Info-Communications Authority. connect education and R+D+I activities. The assessed the fault rate of the IPTV service