Inn Vate NSW Part of the Public Sector Innovation Series

Innovation & IT Inn vate NSW Part of the Public Sector Innovation Series

Collaborate | Ideate | Innovate

Tuesday 30 March Doltone House Jones Bay Wharf

HYBRID EVENT

Agenda Overview “We can all do our things in siloes and in many ways we Behind every great innovation is an unmet need that someone has can do good things in a silo. taken the care and the curiosity to find. When the public sector focuses on innovation the game changes completely. It becomes one of But to do great things, to do constant learning, changing and growth. Teams collaborate, try new things and recognise challenges as legacy pieces that truly put opportunities to learn. the citizen at the heart of Take the recent crisis. The last year has truly highlighted how capable NSW public leaders are at remaining resilient as they have learnt, adapted and progressed the state through testing times. everything we do, it requires So how might we continue to empower and enable our leaders to work in more innovative ways so that a whole of government they can face the complex challenges in the public sector?

collaboration. When you land Let’s start by sharing more with each other.

a project like that, you know Join us at Public Sector Network’s ‘Public Sector Innovation Series NSW 2021’ in partnership with Ernst you’ve climbed Everest rather & Young, which returns this March in a unique hybrid form – taking place both in person and virtually. The event will bring together the best minds from across the state as they highlight stories of all the than just your local mountain.” good work happening across NSW and the steps being taken to drive holistic innovation for a unified government.

The Hon. Victor Dominello, MP for Customer Service, NSW Government

People Process Technology Data

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Reasons to attend Featured Speakers

Advance whole of NSW government Maximise design processes and solve Hon Victor Dominello MP Kiersten Fishburn Minister for Customer Service, Coordinator General, priorities by facilitating interdepartmental ‘enduring issues’ through design Planning Delivery Unit, Department of Customer Service collaboration and knowledge sharing to thinking, scenario planning and NSW Department of Planning, Industry and Environment inspire holistic innovation outcomes-based approaches Tania Orr Karl Hoods Remain citizen-centric in program Redesign hierarchal structures by Program Director Fast Rail Chief Digital and Information Officer promoting more ‘horizontal’ chains of Transport for NSW Department for Business, Energy and design and delivery by leveraging Industrial Strategy (BEIS) accessible and user-friendly digital command and decision making closer to services, technology and data analytics the point of service or citizen contact Sarah Cruickshank Sally Anne Friedlander Deputy Secretary People, Deputy Secretary Transformation, Performance and Culture, NSW Department of NSW Department of Planning, Facilitate the coexistence of digital Increase workforce engagement by Premier and Cabinet Industry and Environment prioritising wellbeing and establishing infrastructure and ‘soft’ skills by enabling Simone Walker a digitally competent workforce feedback loops to improve employee Deputy Secretary, Strategy, Samara Dobbins Chief People Officer, experience, recruitment and retention Policy and Commissioning, NSW Department of NSW Department of Premier and Cabinet Communities and Justice Optimise systems of work through digitisation, automation and Amy Brown Sophie Cotsis MP Deputy Secretary Strategy Shadow Minister for Better Public Services tailor-made IT ecosystems & Delivery, NSW Department of Premier Parliament of NSW and Cabinet Dr Ian Opperman Georgina Harrisson Chief Data Scientist, Group Deputy Secretary, School Improvement and Education Reform NSW Department of NSW Department of Education Who should attend? Customer Service

Damon Rees Sam Nielsen Business management Workforce and HR Chief Executive Officer, Director, Performance and Insights Service NSW NSW Public Service Commission Digital, innovation and ICT Strategic planning

Citizen engagement and experience Data, analytics and insights Joost de Kock Angela McIlwain Deputy Secretary, Director, Outcome Budgeting Customer Strategy & Technology, & Legislation Reform, Service design and delivery Information and enterprise architects Transport for NSW NSW Treasury

Benefits realisation and outcomes Information management William Murphy Mike Price Deputy Secretary Customer, Delivery and Transformation, Director Digital Transformation & Change, culture and transformation Business analysis NSW Department of CIO Customer Service Parliament of NSW

Agenda

08:00am Registration 09:50am Partner Session Presented by VMware 09:00am Welcome from NSW Government and Public Sector Network 10:10am Panel Discussion 09:10am Welcome from the Chair Advancing the Premier’s Priorities by aligning outcomes Driving innovation to achieve outcomes for citizens • Discussing the current social targets that will tackle tough community • Defining citizen-centricity as the driving force behind world-class public challenges across sectors services • Exploring methods of impact and progress measurement, and reviewing how each • Rethinking government approaches to enduring problems by leveraging priority is progressing innovative processes and technologies • Putting people at the heart of policy, planning and delivery by tracking and • Celebrating the work of the NSW state government in fostering innovation, aligning citizen outcomes while exploring further areas for growth Sophie Cotsis MP, Shadow Minister for Better Public Services, Sanjay Sridher, Partner, NSW Government Lead, EY Parliament of NSW Simone Walker, Deputy Secretary Strategy, Policy and Commissioning, 09:20am Ministerial Address NSW Department of Communities and Justice An overview of the NSW Government’s digital agenda for 2021 Dr Sam Nielsen, Director, Performance and Insights, Hon Victor Dominello MP, Minister for Customer Service, Department of NSW Public Service Commission Customer Service 10:40am Morning Tea 09:30am International Keynote Inspiring innovation and collaboration throughout the global public sector • Providing an overview of public sector innovation, detailing the interdependence of technology, people, data and processes • Exploring the Department of Business, Energy and Industrial Strategy’s approach to policy delivery, including stages of research, planning and delivery across the end-to-end system • Identifying opportunities to engage a range of stakeholders in government projects, and exploring strategies to do so Karl Hoods, Chief Digital and Information Officer, Department for Business, Energy and Industrial Strategy (BEIS)

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Agenda

TECHNOLOGY PEOPLE 11:45am Partner Session Partner Session Embracing emerging Creating leaders who understand, Presented by Smart technologies to accelerate the value and reward innovation and Communications changes we want to see. those who deliver it. 12:05pm Panel Discussion: Technology Panel Discussion: People 11:10am Welcome from stream Chair Welcome from stream Chair Developing resilient IT Nurturing mental health and Sebastian Moore, EY Juliet S Andrews, EY ecosystems to enable an elastic wellbeing throughout the NSW public sector workforce public sector 11:25am Keynote Address: Technology Keynote Address: People • Discussing how to disrupt the • Exploring public sector-specific work- The NSW Fast Rail Network: Promoting strategic workforce interdependence of ‘hard’ and related challenges and acknowledging Utilising emerging technologies planning and improved employee ‘soft’ infrastructure through differing conditions throughout to drive outcomes in transport engagement integrated IT systems frontline staff to leadership roles • Enabling the NSW public sector to • Mitigating risks to employee welfare service delivery • Creating recruitment processes withstand unforeseen challenges by creating cohesive and accessible • Exploring how Transport for informed by workforce diversity and and conditions by ‘future proofing’ means of support for all staff across NSW has collaborated with the inclusion standards ways of working sectors and levels UK government to inspire fast, • Fostering greater employee frequent and reliable train services engagement and retention through Mike Price, Director Digital Samara Dobbins, Chief People Officer, that are prioritise outcomes for the establishment of feedback loops Transformation & CIO, Parliament of NSW Department of Premier and NSW citizens and a values-driven culture Cabinet • Evaluating progress made in the • Strategically distributing and Richard Host, Group Chief Steve Orr, Deputy Secretary Corporate, upgrade and optimisation of upskilling workforces to meet Information Officer,Transport for Department of Regional NSW NSW existing rail routes and new fleet, consumer demands including opportunities for new ForgeRock Panellist technology and train options that Sally Anne Friedlander, Deputy may reduce journey times Secretary People, Performance and 12:35pm Lunch • Improving connectivity in regional Culture, NSW Department of Planning, Industry and Environment NSW, allowing for an increased number of commuters, greater access between communities and the alleviation of growth pressures in Sydney

Tania Orr, Program Director Fast Rail, Transport for NSW

Agenda

DATA PROCESS 2:10pm Partner Session: Partner Session Measuring outcomes to drive Sharing information and data Building internal structures that across functions and departments support us to create better and customer experience to better understand what works more citizen centred outcomes for James Harper, Managing Director, and to wrap services around people. HarperStone people. 2:30pm Panel Discussion: Data Panel Discussion: Process 1:35pm Welcome from stream Chair Welcome from Stream Chair Using data to improve decisions Sharing innovative strategic Pascal Francfort, EY Ean Evans, Operations, Intelligent and service delivery planning processes to drive citizen Automation and Business Services • Utilising data to inform policy and outcomes Leader, Technology Consulting, EY service design to help deliver better • Identifying opportunities to implement services and increase community innovative processes in decision making 1:50pm Keynote Address: Data Keynote Address: Process participation, government and strategic planning, such as design ePlanning Phase 4: Developing Outcome Budgeting: Manifesting transparency and economic thinking, outcomes budgeting and better data management citizen-centricity in fiscal opportunity balanced scorecards and analytics through digital management, reporting and • Understanding data governance by • Exploring ways to facilitate cultural transformation planning assessing data maturity, managing change that allows for the development • Exploring the development of the • Providing an overview of the NSW privacy and maintaining security and implementation of innovative NSW Planning Portal, an online government-wide approach to throughout the process of making, design processes environment where citizens can Outcome Budgeting using and managing data Georgina Harrisson, Group Deputy access planning services and Dr Ian Opperman, Chief Data Scientist, • Exploring how Outcome Budgeting Secretary, School Improvement and information from anywhere at any Department of Customer Service drives a culture of citizen-centric Education Reform, NSW Department of time approaches to strategic planning Damon Rees, Chief Executive Officer, Education • Driving the digital transformation Service NSW of the NSW planning system Angela McIlwain, Director, Outcome Personnel TBC, Chief Operating Officer, Budgeting & Legislation Reform, Stewart Edwards, Digital Leader for by streamlining and enhancing NSW Health Infrastructure NSW Treasury NSW and ACT, GHD Digital existing processes in order to improve planning outcomes for all 3:00pm stakeholders Coffee Break • Providing transparency and access to information by providing Open Data in a variety of formats that is easy to search and download Kiersten Fishburn, Coordinator General, Planning Delivery Unit, NSW Department of Planning, Industry and Environment

Agenda

3:10pm Government Keynote 4:10pm Panel Discussion School Infrastructure NSW: Ensuring every school-aged child has access The next steps: Advancing holistic innovation throughout the NSW to high quality education facilities at their local public school government • Exploring how School Infrastructure NSW is delivering the NSW Government’s • Getting ‘back to basics’ by acknowledging that the success of innovation is record $7 billion investment over the next four years, continuing a program that dependent on the workforce culture of the NSW state government will deliver more than 200 new and upgraded schools • Encouraging cross-agency collaboration to share ideas, inspire innovation and • Using the highly efficient Design for Manufacture and Assembly (DfMA) advance common outcomes for citizens methodology to drive rapid project delivery and achieve significant quality, safety • Looking to the future of the NSW public sector by facilitating a people-based and sustainability outcomes culture that prioritises citizens and workers alike • Delivering on the whole-of-department goal to improve student outcomes by Sarah Cruickshank, Deputy Secretary Transformation, NSW Department of creating modern and flexible learning spaces, allowing students to thrive in a Premier and Cabinet rapidly changing and interconnected world William Murphy, Deputy Secretary Customer, Delivery and Transformation, Anthony Manning, Chief Executive, School Infrastructure NSW, NSW Department of Customer Service NSW Department of Education Joost de Kock, Deputy Secretary, Customer Strategy & Technology, Transport for NSW 3:30pm Government Keynote Meadowbank Education and Employment Precinct: Reimagining the way 4:40pm Closing Remarks we learn and connect with purpose-built education facilities • Combining the key pillars of technology, process, data and people to provide excellent education and employment outcomes for students, including facilitating connection to the local industry and community Your safety is our top priority • Exploring processes of place-based collaboration, and reviewing successful community engagement and consultation strategies Public Sector Network will closely monitor COVID-19 regulations in • Identifying how the Greater Sydney Commission devised a Master Plan for the accordance with the advice from the Australian Government and precinct that complements Meadowbank’s heritage and environment local health authorities to ensure the safety of everyone attending Amy Brown, Deputy Secretary Strategy & Delivery, NSW Department of Premier the event physically. In addition, we will be working closely with the and Cabinet venue to ensure precautionary measures are in place.

3:50pm Partner Session Presented by SEERS & Outsystems

Partners

Lead Chair Platinum

Gold

Silver

SME Exhibition

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