Cornwall Care Services Directory 2019/20

The essential guide to choosing and paying for care and support

www.carechoices.co.uk Home Care Service for people who wish to stay living independently in their own homes

Cornwall Care are a charity who recognise the importance of individual living; we understand that having the opportunity to live independently in your own home can have an enormous impact on your conﬁ dence and wellbeing.

We have over 200 dedicated staff members delivering care across Cornwall from an hour a week to 24 hours a day. We support people with a variety of conditions, including but not limited to: - Physical disabilities - Learning disabilities - Children and families with disabilities* - Age related illnesses and palliative care - Dementia and mental health conditions * This covers disabled children over the age of 18 and parents with disabilities themselves We Care for Cornwall Registered Charity No. 1053486 01872 597800

XXX - Home Care Poster--A4.indd 2 08/02/2018 10:57 Contents

Introduction 4 Useful local contacts 62 How to use this Directory Useful national contacts 64 A message from Cornwall Council 5 Index 66 Helping you to stay independent 5 Local services, equipment and solutions Essential checklists Assistive technology 12 Support from the council 14 Home care agency 25 First steps and assessment Care homes 39 Residential dementia care 41 Services for carers 16 Assessment, benefits and guidance All the listings in this publication of care homes, Care in your own home 18 care homes with nursing and home care providers How it can help are supplied by the Care Quality Commission (CQC) and Care Choices Ltd cannot be held liable Living with dementia at home 19 for any errors or omissions. Family support, respite and services

Paying for care in your home 26 Understanding your options

Home care providers 27 A comprehensive list of local agencies

Housing with care 33 The different models available

Specialist services 34 Disability care, end of life care and advocacy

Care homes 38 Types of homes and activities explained

Paying for care 42 Understanding the system

Important information 44 Further help and information

Residential care in Cornwall 48 Comprehensive listings by region

To obtain extra copies of this Directory, free of charge, call Care Choices on 01223 207770.

Alternative formats This Directory is available electronically at www.carechoices.co.uk. The e-book is also Recite Me compatible for those requiring information in the spoken word.

Visit www.carechoices.co.uk for further assistance with your search for care 3 Introduction

Welcome to this edition of the independent There’s also important information about care Cornwall Care Services Directory, which contains decisions, including finding care in another county, information for adults looking for care or support making a comment or complaint about a service and within the county, whether they are paying for it how solicitors can help you. themselves or receiving support from the council. Finding care in your area Staying as independent as possible is important to everybody. This Directory contains information Looking for care in your area? Want to know the about the care and support services available to quality rating of providers you’re considering? enable you to do this when remaining at home, Care Choices, publisher of this Directory, has a moving into a housing with care scheme, or within a website providing comprehensive details of care care home or care home with nursing. providers as well as essential information.

If you feel you need support to remain independent, You can search by postcode, county or region for first look to your community. There’s a host of care homes, care homes with nursing and home organisations and voluntary services that could help care providers that meet your needs across the you. country.

If you think you need more formal care and support, Your search can be refined by the type of care you arrange an assessment with your local Adult Social are looking for and the results can be sent to you Services department to establish your specific by email. They can also be saved and emailed to needs. This is free, irrespective of your income and others. available to all those who appear to need care and support. More details are provided on page 14. The The website includes detailed information for assessment will determine whether you are eligible each care provider, including the address, phone for financial support via a Personal Budget, which number and the service’s latest CQC inspection may allow you to buy in your own support and take report and rating (see page 46), indicating the control of your situation. quality of care provided.

Alternatively, your circumstances may mean you You can also view an electronic version of this are classed as a ‘self-funder’, with the means to pay Directory on the site and have it read to you by for your care. This is discussed on page 26 for those using the ‘Recite Me’ function. Visit paying for care at home and 42 for those paying for www.carechoices.co.uk residential care.

Support or care to remain living in your own home may be the option that best suits your Search for care in circumstances. Ideas to make life easier at home your area start on page 5 and a list of local home care providers begins on page 27. www.carechoices.co.uk

If you are unable to remain at home, you may want • Find care providers quickly and easily to consider a housing with care scheme (see page • Search by location and care need 33) or residential care. Comprehensive lists of care homes and care homes with nursing in Cornwall start on page 48.

4 Search for care at www.carechoices.co.uk to find support in your area A message from Cornwall Council

Cornwall Council’s Adult Social Services Directorate • getting around; has responsibility for providing social care to adults • health and wellbeing; in Cornwall. The council helps adults with eligible social care needs, find care and support so they can • work, learning and volunteering; live as independently as possible in their own homes. • advice, information and money matters; These may be older people, people with physical disabilities or learning disabilities and mental health • staying safe; service users. The council also provides support for • caring for someone; and carers who look after relatives or friends who can’t manage on their own. • housing and care homes.

Social care support includes: In many cases, the council works with organisations in the community, or health colleagues, to support • making sure you eat well and look after yourself; people to live as independently as they wish to. • help with day-to-day living; • ensuring your emotional wellbeing and mental The Care Act has an impact on the services the health are good; and council provides and the way those services are delivered and charged for. For more information on • supporting your family and friends to care for you. the Care Act, go to www.cornwall.gov.uk/careact

You can also use the online Support in Cornwall Adult Social Services website (www.supportincornwall.org.uk ) to find Cornwall Council, help from community and voluntary groups. The New County Hall, Treyew Road, website includes: Truro TR1 3AY • support at home; Tel: 0300 1234 131 Email: [email protected] • leisure activities; Helping you to stay independent

Services developed in partnership with the voluntary sector Adult Social Services works with voluntary and discharged from hospital; community organisations to supply preventative • support for carers; and care services. These are a vital form of support and help to maintain independence and social inclusion, • handyperson schemes. and delay or avoid the need for more statutory interventions.

Examples include: • day services, lunch clubs and social groups; • befriending, visiting and telephone contact services; • support schemes to help people being

Visit www.carechoices.co.uk for further assistance with your search for care 5 Day care centres Many people can feel lonely or isolated without Pengarth Day Centre an opportunity to fill their days with meaningful Morrab Gardens, Penzance TR18 4DA activities. Research has shown that one way to Tel: 01736 364307 alleviate loneliness and promote wellbeing and independence is to provide regular social contact St Mary’s Haven Day Care Centre and a focus for activities. St Mary’s Haven House, St Mary’s Street, Penzance TR18 2DH Day care centres give people the chance to Tel: 01736 367342 change their routine, meet new people, take up an activity or receive specialist services such as Concern Wadebridge chiropody or hairdressing. There is a wide variety John Betjeman Centre, Southern Way, around the county, catering for older people, Wadebridge PL27 7BX people with mental health conditions, learning Tel: 01208 812392 disabilities and dementia. Westgate Centre Centres can be as important for carers as those 28a Westgate Street, Launceston PL15 7AE attending as they allow for a regular break from Tel: 01566 777344 caring. Learning disability day centres Age UK day centres Blantyre Centre Age UK Cornwall & The Isles of Scilly Truro Road, St Austell, Boscawen House, Chapel Hill, Truro TR1 3BN Cornwall PL25 5HJ Tel: 01872 266383 Tel: 01726 72583 or 73357

Falmouth Day Centre Bodmin Day Centre Killigrew Street, Falmouth TR11 3QP Lyndhurst, 66 St Nicholas Street, Tel: 01326 316880 Bodmin PL31 1AG Tel: 01208 73623 Newquay Day Centre Kimberley Close, Crantock Street, Bridge, The Newquay TR7 1JR Falmouth Skills for Life Centre, Tregenver Road, Tel: 01637 876150 Falmouth TR11 2Q Tel: 01872 327604 St Austell Day Centre St John’s Church Hall, 20a Bodmin Road, Bishop Rock St Austell PL25 5AE 61 Green Lane, Redruth, TR15 1LS Tel: 01726 76806 Tel: 01209 310618

Other day centres Cambourne Day Centre The New Camborne Liberal Hall, Vyvyan Street, Chy Koes and Tregarne Camborne TR14 8AS North Street, St Austell PL25 5QE Tel: 07517 495897 Tel: 01726 72429 Drym Valley Centre Hayle Day Care Centre (Learning disability and previous mental health) Commercial Road, Hayle TR27 4DE Higher Drym Farm, Praze, Camborne TR14 0NU Tel: 01736 755000 Tel: 01736 850707

6 Search for care at www.carechoices.co.uk to find support in your area Holifeld Farm Project Daycare Caprera Bonallack Lane, Gweek TR12 6UJ 61 Truro Road, St Austell PL25 5JG Tel: 01326 221017 Tel: 01726 7295

Kehelland Horticultural Centre Eirenikon Park (learning disability/physical disability) Bossiney Road, Tintagel PL34 0AE Kehelland, Camborne TR14 0DD Tel: 01840 770252 Tel: 01209 718975 Eldon House Launceston Day Centre Downgate, Upton Cross, Liskeard PL14 5AJ 15 Newport Industrial Estate, Launceston PL15 8EX Tel: 01579 362686 Tel: 01566 776422 Eventide Home Liskeard Leats, The 14 Castle Street, Liskeard PL14 3AU Truro City Centre TR1 3AH Tel: 01579 342676 Tel: 01872 322220 Eventide Residential Home Morley Tamblyn Lodge 22 Downs View, Bude EX23 8RQ Lodge Hill, Liskeard PL14 4EN Tel: 01288 352602 Tel: 01579 345858 Godolphin House Care Home Park View Godolphin House, 42 Godolphin Road, The Old Cattle Market, Porthleven Road, Helston TR13 8QF Helston TR13 0SR Tel: 01326 572609 Tel: 01326 569529 Harbour House Physical disabilites centres Penberthy Road, Portreath, Redruth TR16 4LW Tel: 01209 843276 Echo Centre (Liskeard) Barras Place, Liskeard PL14 6AY Hillsborough Tel: 01579 347836 Southern Road, Callington PL17 7ER Tel: 01579 383138 Cornwall care homes offering day care Longview Care Home Torcare Torpoint Rosehill, Goonhavern, Truro TR4 9JX Vicarage Road, Torpoint PL11 2BW Tel: 01872 573378 Tel: 01752 813677 Manse, The Torcare Porte Rouge 15 Cargoll Road, St Newlyn East, Vicarage Road, Torpoint PL11 2EP Newquay TR8 5LB Tel: 01752 814469 Tel: 01872 510844

Appleby Lodge Newquay Service 157 Launceston Road, Kelly Bray, The Youth Centre, Whitegate Road, Callington PL17 8DU Newquay TR7 2RG Tel: 01579 383979 Tel: 01872 327054

Ar-Lyn Residential Home Old Manor House, The Vicarage Lane, Lelant, St Ives TR26 3JZ 6 Regent Terrace, Penzance TR18 4DW Tel: 01736 753330 Tel: 01736 363742 

Visit www.carechoices.co.uk for further assistance with your search for care 7  Torcare Antony St Petroc’s Care Home Antony, Torpoint PL11 3AQ St Nicholas Street, Bodmin PL31 1AG Tel: 01752 812384 Tel: 01208 262900

Pathfields Day Centre Wentworth Bungalow 1, Bude EX23 8DW 59 South Street, Tel: 01288 356235 St Austell PL25 5BN Tel: 01726 72941 Penmeneth House 16 Penpol Avenue, Mental Health Resource Centres Hayle TR27 4NQ Tel: 01736 752359 Anchor Falmouth Pendarves Tel: 01326 315822 25 Pendarves Road, Camborne TR14 7QF Tel: 01209 714576 Boundervean Camborne Pendrea House Tel: 01209 613006 14 Westheath Avenue, Bodmin PL31 1QH Tel: 01208 74338 Bude Tel: 01288 355695 Perran Bay Home St Piran’s Road, Perranporth TR6 0BH Caradon Tel: 01872 572275 Liskeard Tel: 01579 347651 Polventon House High Street, St Keverne, Helston TR12 6NS Elfordleigh Tel: 01326 280734 Launceston Tel: 01566 761155 Roseacre St Winnolls, Polbathic, Fountain House Torpoint PL11 3DX St Austell Tel: 01503 230256 Tel: 01726 76299

Rowan House Richmond House 4 Lower Port View, Saltash PL12 4BY Penzance Tel: 01752 843843 Tel: 01736 350752

Springfield House Roswyth North Hill, Launceston PL15 7PQ Newquay Tel: 01566 782361 Tel: 01637 873122

St Anthony’s Residential Home Stepping Stones Station Road, Liskeard PL14 4BY Truro Tel: 01579 342308 Tel: 01872 241783

St Clair House Trelil Court 32 Basset Road, Camborne TR14 8SL Bodmin Tel: 01209 713273 Tel: 01208 76899

8 Search for care at www.carechoices.co.uk to find support in your area Meals on wheels Some services are able to deliver frozen or freshly the internet – your local library may be able to help cooked meals to your home. Frozen meals can here. be delivered in bulk and kept in your freezer until required, while hot meals should be eaten Adult Social Services can advise as well, call immediately. 0300 1234 131, or check the Support in Cornwall website for services in your area at You may find a service by word of mouth or using www.supportincornwall.org.uk

Adapting your home To remain in your own home for as long as you would to get estimates from one or more of their regular like, you should ensure that it is safe, secure and contractors. Subject to your acceptance, the HIA will warm. Some forward planning to ensure that the then offer to manage the works contract for you for garden doesn’t become a burden is also sensible. an agreed fee. If you are not planning to move, think about adaptations that would make life easier now and HIAs may also be helpful if you are not sure whether later on. you can afford the home repairs or adaptations you need. They can advise on your eligibility for any Home Improvement Agencies (HIAs) grants and, if necessary, put you in touch with an HIAs are local organisations funded and supported independent financial adviser. by local and central government. They work professionally and sensitively with older and For further information about, and contact details disabled homeowners, providing advice, support and for, local HIAs, visit www.housingcare.org or assistance to help them repair, improve, maintain or contact your local council. adapt their homes to meet their changing needs.

Most HIAs provide three main services, including: information and advice on repairs or adaptations you may be considering – this usually entails a visit to your home and is often free; a handyperson service for small jobs and repairs – typically, the HIA will employ its own handypersons and charge you an hourly rate for their services; and a home adaptations service for more major works.

The HIA will work with you to specify the adaptations needed, and they will normally offer

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Visit www.carechoices.co.uk for further assistance with your search for care 9 Making life easier at home If you’re having difficulties with everyday tasks at home, these simple solutions could make life easier and keep you independent. These are a starting point; other solutions are available which might better suit your needs.

Finding it difficult to get in and out of chairs? Try Do you forget to take your tablets? Try making putting a piece of hard board under the seat base. a note of when you’ve taken them, or buy Alternatively, buy chair raisers, a higher chair or an an automatic pill dispenser or pill box. If you electric riser chair. Also try taking regular gentle struggle to open your medicine, you can ask your exercise. pharmacist for advice on alternative packaging that could make it easier for you. If you can’t reach your windows, could you move furniture out of the way? Ask someone to help if Can you reach everything in your cupboards? If you need to move heavy furniture. There are also not, try a handi-reacher or rearrange your kitchen tools for opening and closing windows. so the things you use most are within easy reach.

Struggling to keep warm/cool? Consider a fan If you are having problems with preparing food, or heater. Is your house insulated? Are there any consider buying ready-chopped options or try a draughts? You may also be eligible for the winter chopping board with spikes. There are also long- fuel payment from the Government. Visit handled pans, teapot tippers and lid grippers that www.gov.uk/winter-fuel-payment could help. Palm-held vegetable peelers or a food processor might be a solution and meal delivery If you have trouble using light switches, think services are also available. about replacing your switches for ones that are easier to use. Consider handi-plugs or light switch Is eating and drinking becoming difficult? Large toggles, or there’s even technology available handled cutlery could help, or non-slip mats for so that you can turn your lights on and off using the table. Lightweight cups and mugs with two speech. handles could also be a solution.

Use subtitles if you can’t hear the TV, or buy Using taps can be made easier by fitting tap wireless headphones. Do you need a hearing aid? turners. You could also consider changing to lever- Request an assessment from your council. style taps which might be easier for you to use.

Handled plug Chair raisers Chopping board Level indicator Teapot tipper

10 Search for care at www.carechoices.co.uk to find support in your area More information on staying independent and ideas to help you live at home can be found online at www.carechoices.co.uk/helping-you-to-stay-independent/ There is also information on making larger adaptations to your home.

If moving whilst in bed is a problem, have you If it’s hard to hold your toothbrush, try a thought about using an over-bed pole? You might toothbrush gripper. You might also benefit from also want to buy a pillow raiser or change your having an electric toothbrush or sitting on a stool bedding so it’s lighter. while brushing your teeth. You might like to buy a raised toilet seat, or a seat with a built in support Is it becoming difficult to get dressed? If so, frame if it’s hard to use your toilet. Flush lever specially adapted clothing is available, or you extensions are also available. could buy a long-handled shoe horn, a dressing stick or a button hook. If you are having a lot of Has it become more difficult to wash? Items are difficulty, consider home support, see page 18. available, like long-handled sponges and flannel straps. You could also consider a slip resistant Clocks are available with large numbers or lights bath mat, grab rails, a half step to help you get in if you can’t read the time in bed. You can also buy and out of the bath or a bath or shower seat. Tap clocks that speak the time. turners can also be used in the bathroom.

If you are finding it harder to read in bed, consider an e-reader that allows you to change For more information on technology that could the font size. Some also have integrated lights. make your life easier, contact your council for Look for bedside lamps with a step-on or button an assessment. They might refer you to an switch if yours are difficult to use. occupational therapist (OT) or you could contact an OT privately. Search online for OTs near you. Do you struggle to get in and out of bed? You could learn new ways of moving around, Cornwall Council’s Adult Access Team purchase a leg lifter or a hoist or install grab rails Tel: 0300 1234 131 for support. Seek advice about these options. Email: [email protected] If the bed is the issue, you could buy an electric Web: www.cornwall.gov.uk/health-and-social- adjustable bed or raise the bed to the right height. care/adult-social-care/request-help-for-an-adult

Grab handles Bed table Hand rail Hand trolley Tap turners

Visit www.carechoices.co.uk for further assistance with your search for care 11 Assistive technology checklist © 2019 Care Choices Ltd We suggest you consider the following questions before buying any assistive technology. If you are in any doubt about what technology might help meet your needs, you can contact your council or visit www.asksara.org.uk

You can download and print this checklist at www.carechoices.co.uk/checklists

Suitability Will it need to be installed by a professional? Does the equipment support your specific Can the retailer provide you with training in needs? using the equipment?

Are you willing to use it? Reliability Will it fit into your everyday life and routine? Will it work if you have pets or live with other Have you tried a demo of the equipment? people, e.g. could someone else set off a sensor Do you understand what the equipment is for? alarm by accident?

Do you need to take it with you when you Have you read reviews of the particular piece leave the house? Is it transportable? of equipment you are looking at? Consider these before making your purchase. Does the equipment have any limitations that would make it unsuitable for you? Can you speak to someone who already uses it?

Will it work alongside any assistive technology Does it require batteries? Find out how often you already have? they will need changing and whether the equipment will remind you to do this. Usability Is it durable? If you might drop it, is it likely Is a simpler piece of equipment available, to break? e.g. a pill case rather than an automated pill dispenser? Cost Does the equipment need a plug socket, and will its wire cause a trip hazard? Do you know how much it costs?

Is it easy to use? Can you read/hear it clearly Will you need to pay a monthly charge? and are any buttons big enough for you? Are there alternative solutions that might Are you able to use it? Are there any aspects be free? you don’t understand? Is there a cost associated with servicing the Is it portable? equipment?

Notes

12 Search for care at www.carechoices.co.uk to find support in your area Specialist equipment There is a range of equipment available to make life equipment, driving and wheelchairs. easier and to improve safety and independence in North Buildings, Royal Cornwall Hospital, the home, such as stair rails, raised toilet seats and Truro TR1 3LQ shower stools. These items are often referred to as Tel: 01872 254920 ‘simple aids for daily living’. Email: [email protected] Web: www.cornwallmobility.co.uk Cornwall Council has partnered with the Disabled Living Foundation (DLF) to provide a quick and easy Disability Cornwall to use online guided advice service called AskSARA, A user-led disabled people’s organisation which can help anyone who finds that they have providing a range of services to empower, assist difficulties with everyday tasks. and facilitate independent living and, when necessary, act as a representative voice for Visit www.asksara.org.uk to learn more about disabled people, their families and carers. possible solutions or see pages 10 to 11. Once you Units 1G/H Guildford Road Industrial Estate, have identified equipment that might help with your Guildford Road, Hayle TR27 4QZ support needs, use the checklist on page 12 to make Disability Information and Advice Line: sure it’s right for you. 01736 759500 Email: [email protected] Useful contacts Web: www.disabilitycornwall.org.uk

Action on Hearing Loss Hearing Loss Cornwall Unit 27, HQ Business Centre, 237 Union Street, Supports deaf and hard of hearing people in Plymouth PL1 3HQ Cornwall and the Isles of Scilly. Tel: 01752 267925 3 Walsingham Place, Truro TR1 2RP Web: www.actiononhearingloss.org.uk Tel: 01872 225868 Textphone: 01872 263664 Cornwall Blind Association Email: [email protected] Telephone support, befriending, advocacy and Web: www.hearinglosscornwall.org counselling schemes. The Sight Centre, Newham Road, Truro TR1 2DP Tremorvah Industries Tel: 01872 261110 Endeavours to match the best mobility equipment Email: [email protected] to people’s needs and aspirations. Web: www.isightcornwall.org.uk Unit 8, Threemilestone Industrial Estate, Truro TR4 9LD Cornwall Mobility Centre Tel: 01872 324340 Assessments, information and advice for Email: [email protected] paediatric mobility and transportation, daily living Web: www.tremorvah.co.uk

Telecare Telecare is equipment that can detect falls, inactivity, Telecare can allow users to regain confidence in smoke, flooding, gas or extreme temperatures in their homes and remain independent. Relatives and the home. Sensors, when activated, will connect to a carers are also reassured, safe in the knowledge that response centre where trained operators will contact should an incident occur, they will know about it. the individual through their home unit. They will take the most appropriate action, such as contacting Some devices can also help monitor particular a nominated responder, family member, carer, health conditions and reduce the need for hospital neighbour, doctor or the emergency services. admission. 

Visit www.carechoices.co.uk for further assistance with your search for care 13  You can buy telecare and assistive technology support to help you access equipment. from private companies and organisations or, if you’re eligible through an assessment (see below), For further information, please visit Cornwall Council may be able to provide www.cornwall.gov.uk/alfilifeline Support from the council

The way councils provide services to eligible adults they need without direct council involvement. If you and their carers is called personalisation. This term is approach the council for social care support, your used to describe a number of ways in which eligible needs and finances will be assessed. If you have a adults can receive a mixture of local authority and carer, they can be involved and have their needs government money to pay for the care services assessed too.

Your assessment If you appear to have care or support needs, you arrange an assessment. Call 0300 1234 131. have the legal right to an assessment of your care needs and finances. Councils are statutorily obliged Once Adult Social Services has an understanding of to provide this to you, regardless of whether you your care and financial needs, the next stage is to access their services. The assessment (which is free) determine what services you may be eligible for and will consider: who will pay for them. The council will give you more information on eligibility and the national eligibility • how you can best be supported to live as criteria it uses at the time of your assessment. independently as possible;

• your home and how you are coping in it; Information on paying for care can be found on • your emotional wellbeing; www.cornwall.gov.uk/health-and-social-care/ adult-social-care/paying-for-adult-social-care or • your diet; and on page 26 if you are receiving home care and www. • any health and medical treatments you need. cornwall.gov.uk/health-and-social-care/adult- social-care/choosing-to-live-in-a-care-home or You will need to contact Adult Social Services to on page 42 if you are moving into a care home.

Personal Budgets If you are eligible for support from the council, you between you and your care provider, not the council. may be given a Personal Budget. If you are eligible, a Personal Budget may be taken: A Personal Budget is the amount of money that the council calculates it will cost to meet the • in the form of a Direct (cash) Payment, held support needs of eligible people. If you are eligible directly by you or, where you lack capacity, by a for a Personal Budget, the actual amount you ‘suitable person’; receive will depend on your eligible needs and your • by way of an account held and managed by the finances. The money should be spent in line with council in line with your wishes; or a support plan that has been agreed by both you and the council and can be either a full or a partial • as a mixture of the above. contribution to such costs. You may also choose to pay for additional support on top of the budget. Direct Payments can only be used to pay for the care Any eventual contractual agreement for services is and support agreed in your care and support plan.

14 Search for care at www.carechoices.co.uk to find support in your area Assessments from hospital If you have been admitted to hospital and you might Social Services will work with you, your family and need care on discharge, you may be referred to carers to either restart services already in place prior the discharge team for an assessment, which will to admission or to provide the appropriate services take place on the ward. The team may be made up if you are eligible. of social workers, carers’ officers, mental health workers and housing officers. Sometimes interim care packages are set up to facilitate your discharge and you will be reassessed by Whatever services you need on discharge, Adult a community social worker within four to six weeks.

Short Term Enablement and Planning service (STEPs) STEPs is run by CORMAC in partnership with Alternatively, you might be referred for an Cornwall Council. It works with vulnerable adults assessment by the hospital discharge team or other over 18 years old, who may be elderly, have a health care professionals. physical or sensory impairment, or have a learning disability or mental health needs. After your period of support, you are likely to be able to manage independently or with help The service can support you for a limited period, from friends, family and the community. If you following some sort of health or social care crisis need more support, the council will carry out a at home, where some temporary support at home needs assessment (see www.cormacltd.co.uk/ may be required, or when you are returning home reablement-and-care-services or page 14 for more from hospital and need some extra support or re- information). enablement. Depending on your length of time with the service STEPs aims to produce better outcomes for people and your financial circumstances, you may be through enablement, working with other health required to pay for, or contribute to, the costs of the professionals if necessary to help you regain support provided. maximum independence. The service can only be accessed once you have had an assessment. To You can get more advice by calling 0300 1234 131 arrange for an assessment, call 0300 1234 131. and asking for the assessments team.

Intermediate care This aims to give recovery and rehabilitation support Intermediate care, including any care home fees to help people regain their independence when they where relevant, is provided by the NHS and is free. It come out of hospital or, just as importantly, prevent is usually limited to a maximum of six weeks. If, after them going unnecessarily into hospital. this, you have ongoing care or support needs, the council will conduct an assessment and may help Intermediate care can be provided in your own you to arrange any services you might need. There home or in a care home, depending on local policy may be a charge for these services. and your specific needs. It can be provided by care staff, occupational therapy and physiotherapy, Age UK Cornwall’s HomeCare Service can with additional support provided by the local GP help with domestic tasks such as cleaning and surgery, social workers and community nurses. This shopping, or by simply staying with someone to combined resource helps people to regain their allow their carer to go out. independence and feel confident in their ability Tel: 01872 266383 to manage for themselves with any necessary Email: [email protected]  additional support.

Visit www.carechoices.co.uk for further assistance with your search for care 15  British Red Cross also provides a support Royal Voluntary Service Cornwall and Devon can at home service to help people regain their tailor support to your individual needs, including independence. community transport services to keep you mobile. Unit 1, The Setons, Tolvaddon Business Park, Tel: 01209 705159 Pool TR14 0HX Email: cornwalldevonhub@ Tel: 01209 614928 royalvoluntaryservice.org.uk

NHS Continuing Healthcare NHS Continuing Healthcare is a package of People eligible for NHS Continuing Healthcare will continuing care that is arranged and funded solely have been assessed to have a ‘primary health need’ by the NHS. This is free of charge, wherever it is and are likely to have complex medical needs and delivered. NHS Continuing Healthcare support substantial or intense ongoing care needs. may be provided in a care home or care home with nursing or in a person’s own home. See page 43 for more information.

Personal health budgets A personal health budget is an amount of money The aim is to enable people with long-term to support a person’s identified health needs. It is conditions and disabilities to have greater choice, planned and agreed between the person and their flexibility and control over the healthcare and local NHS team. support they receive. Services for carers

Who is a carer? Carers regularly look after, help or support someone • has a long-term health condition; or who wouldn’t be able to manage everyday life • misuses drugs or alcohol. without their help. A carer doesn’t have to be living with the person they care for, and the help they The carer may be helping with: give doesn’t have to be physical. The carer may be caring for a partner, another relative, a friend or a • personal care, such as washing and dressing; neighbour. For example, it may be someone who: • going to the toilet or dealing with incontinence; • is over 60; • eating or taking medicines; • is living with dementia; • getting about at home or outside; • has a physical or learning disability or a mental • practical help at home and keeping someone health condition; company; or • has sight, hearing or communication difficulties; • emotional support or communicating.

Having a carers’ assessment Anyone who provides, or intends to provide, regular needs assessed, even if the person they care for has unpaid support to someone who could not manage refused support services or an assessment of their without their support has the right to have their own own needs.

16 Search for care at www.carechoices.co.uk to find support in your area A carers’ assessment is an opportunity for people would help; and to tell the council what they need as a carer, and to find out what support might be available. The • what they would like their support to achieve. assessment is an essential first step for carers to get the support they may need. It looks at: The assessment can also give lots of information about other services that might help, and other • the care the carer provides and how this affects ideas for support. The carer’s assessment will show their life; if the carer qualifies for support from Adult Social • any support they are getting now and what else Services.

Carers’ Personal Budgets A carers’ Personal Budget is a single payment Personal Budget, it gives priority to situations where that can be used towards the cost of something there is a significant risk of a carer not being able specific that will support carers in their caring role. to continue to provide care if they do not get some For example, it could be used for leisure activities, support. The amount a carer could get depends on education or training, or just to take a short break their needs identified by their carers’ assessment. from caring. The money is not taxed and it will not affect any When Adult Social Services considers a carers’ benefits.

Respite at home Home-based respite services give carers a break the person who is being cared for. If they have a from their caring responsibilities. A care worker can Personal Budget for their own needs (see page 14) come in to look after the person being cared for, so they could use that money to pay for it. the carer can have some time to themselves. The breaks could be regular or just when needed. A financial assessment of the person being cared for will confirm whether they need to pay towards the Respite at home is considered to be a service for cost of this service.

Benefits Carers may want to explore whether they are entitled You can find out more about what organisations to Carer’s Allowance – currently £66.15 per week but support carers in Cornwall by exploring this may change over the lifetime of this Directory. www.supportincornwall.org.uk/carers

Carers may also qualify for Carer’s Premium or There is a Dementia Carers Support Worker who Carer’s Credit depending on their eligibility. The supports carers in the west of Cornwall who are Government’s website, www.gov.uk has more looking after a person with dementia. information on benefits, including carers’ benefits. Alternatively, contact a local carers’ organisation To contact the worker, please telephone Adult Social which may be able to help undertake a benefit check. Services on 0300 1234 131.

Carer emergency card scheme Adult Social Services, in conjunction with place in the event of a carer having an emergency Lifeline, runs an innovative, free scheme to that leaves them unable to carry out their ensure that alternative plans can be put into caring role. 

Visit www.carechoices.co.uk for further assistance with your search for care 17  Carers carry a card with emergency contact neighbour, friend or family member. This gives details and, if an emergency arises, they can call the people the peace of mind that in the event of an number on the back of the card. Cornwall Lifeline, emergency, procedures are in place to look after the answering the call, will then put into place the person being cared for. agreed emergency plan to support the person being cared for. For more information, call 01872 324369, 0800 587 8191 or email [email protected]/ Alternatively, The service is free, and in many instances the apply for a card online using the Emergency Carer’s emergency contact who is called by Lifeline is a Card application form at www.cornwall.gov.uk

Resource for those supporting disabled children My Family, Our Needs is an online resource providing policy and signposting, there is a lifestyle section impartial information for parents, carers and for parents covering topics such as health and practitioners supporting children from birth to 25 wellbeing, work, family and relationships. Visit years with additional needs. As well as guidance, www.myfamilyourneeds.co.uk Care in your own home

Carefully chosen home care with a good quality to stay happy and safe. It can offer the opportunity to provider is an excellent way to retain your freedom stay at home, in your own familiar surroundings, and and independence, whilst getting the help you need to retain a quality of life you might have feared lost.

Why choose home care? Reasons for choosing home care can vary. contacting Adult Social Services is a good first step Sometimes after a stay in hospital, someone might towards finding help. find they need some help whilst they recuperate. Others can find that a long-term condition or How home care can help you disability means they can no longer cope and they The level of home care provided can be tailored to need a bit of help. meet your needs – from a visit once a day to a much greater amount of support. After a stay in hospital someone may carry out an assessment of your situation to see if home care will Even those with quite significant and debilitating benefit you. You and your family will be fully involved medical conditions can get skilled personal care in looking at what will suit you best if you’d like them that can enable them to stay in their own homes. to be. Some agencies will provide live-in care, where a care worker will stay with you at home to support you Alternatively, you or those close to you might notice throughout the day and night. changes in your ability to manage the day-to-day things you normally cope with easily, like preparing A list of all home care agencies operating in meals or looking after yourself. If this happens, Cornwall starts on page 27.

Finding the right support This Directory offers a website service allowing you care homes with nursing and home care providers to search by postcode or region for care homes, that meet your requirements across the country.

18 Search for care at www.carechoices.co.uk to find support in your area Your search can be sent to you by post or email. in legislation.

If you are searching online, the results can be Social care regulations do not apply to cleaners, saved and emailed to others. You can also view an handymen or gardeners. However, some home care electronic version of this Directory on the site and agencies are increasingly providing staff who can have it read to you by using the ‘Recite Me’ function. help meet these needs too.

Whatever your care needs, this Directory and the The benefits of using a regulated agency include: Care Choices website service will be able to point • assessing your care needs and tailoring a plan to you in the best direction, however you would like meet those needs; care information presented. Visit www.carechoices.co.uk • advertising, interviewing and screening suitability of workers; The Care Quality Commission (www.cqc.org.uk) • arranging necessary insurance cover; is responsible for checking that any care provided meets essential standards of quality and safety. • providing training and development for care Further information is on page 46. workers; • managing workers’ pay, including compliance The United Kingdom Homecare Association with the National Minimum Wage; (UKHCA) requires its members to comply with a • managing employment relationships, including code of practice. This code includes a commitment sickness, absence and disciplinary matters; and to treat customers with dignity and respect and operate at a level above the legal minimum required • managing health and safety issues. Living with dementia at home

If you are concerned about persistent forgetfulness • specialist day centres; or memory difficulties, it is important to consult a • respite care or short breaks; GP. They can undertake an initial examination and refer you to a memory clinic for further investigation • assistive technology and community alarms; if necessary. • home care; • meals at home; The various types of support available to you and your carer are likely to involve NHS services, Adult • community equipment; Social Services and voluntary agencies. Some • extra care sheltered housing; and examples of services and support to help people living with dementia include: • carers’ support groups.

Family support If you know someone who is worried about their find out more about the condition. memory, encourage them to visit their GP. The more support you can give someone, the better When someone is living with dementia, they need: life with dementia can be, especially in the early • support to live their life; years. Focus on what the person can do, not what they cannot do, help with little errands or with • reassurance that they are still valued and that cooking, listen to the person with dementia, and their feelings matter; 

Visit www.carechoices.co.uk for further assistance with your search for care 19  • freedom from as much external stress as • appropriate activities and stimulation to help possible; and them to remain alert and motivated.

Dementia Friends People with dementia sometimes need a helping can make a difference to people living with hand to go about their daily lives and feel dementia – from helping someone find the right included in their local community. Dementia bus to spreading the word about dementia. Friends is giving people an understanding of See www.dementiafriends.org.uk for further dementia and the small things they can do that information.

Respite care Spouses, partners and relatives who care for a and can involve the person with dementia attending person with dementia may require a break from a day centre or a care worker visiting the person’s their caring responsibilities. This is known as ‘respite home to enable the carer to have a break. care’ and may be a regular break of a few hours a week or a period of a few weeks. Contact the council to see if you are eligible for support with arranging these services, see page 14 It may be planned or be required in an emergency for information on assessments.

Care at home It can often be best for a person with dementia to The person living with dementia will respond best to stay living in their own home for as long as possible. the same care staff who know them well. Continuity of care can be provided by either care agencies or This may mean that they require some support carers employed directly by the person or his or her services at home. family.

Specialist dementia day centres A good day care service will be able to offer a range Activities may include outings, entertainment, of activities and support that will enable the person personal care, meals, hairdressing and support for with dementia to retain skills and remain part of carers. their local community. Attendance at day centres can be offered from just Specialist day centres for people with dementia a few hours a week to a number of days. Contact the should be organised and run with their needs in council or your local Alzheimer’s Society office for mind, aiming to build on their strengths and abilities. more details, see ‘Useful local contacts’ on page 62.

Memory cafés There are memory cafés in most of the major towns contact individual service providers for further in Cornwall, which provide an opportunity for people information. These listings were correct at the time with memory issues and those who care for them of publication. to drop in for a chat and a coffee. They usually offer reminiscence-based activities and health and social Bodmin Memory Café Lanivet Community Hall, Rectory Road, Lanivet, care professionals are on hand to answer questions Bodmin PL30 5HA and offer advice in an informal setting. Please

20 Search for care at www.carechoices.co.uk to find support in your area Email: [email protected] Open: First and third Monday of each month, Co-ordinator: Brenda Harris 2.00pm to 4.00pm Open: Second and fourth Thursday of every month, 2.00pm to 4.00pm Cornwall College Memory Café Trevenson Restaurant, Camborne Campus, Bude Memory Café Trevenson Road, Pool, Redruth TR15 3RD Park House Centre, Ergue-Gaberic Way, Tel: 07468 701368 or 07956 809614 Bude EX23 8LD Co-ordinators: Nicola Ryan and Dani Hamilton Tel: 01288 356060 Open: Every Thursday, 2.30pm to 4.00pm Co-ordinator: Kim Tresidder Open: First and third Friday of every month, Downderry Memory Café 2.00pm to 4.00pm The ZONE, Downderry Methodist Church, Main Road, Downderry PL11 3JZ Callington Memory Café Tel: 01503 250381 or 01503 241003 Callington Town Hall, New Road, Co-ordinators: Heather Blacker and Margaret Callington PL17 7BD Sylvester-Thorne Tel: 07753 728697 or 07894 669872 Open: Alternate Thursdays, 2.30pm to 4.30pm Co-ordinator: Bob Wade or John Ware Open: Every other Saturday, 2.00pm to 4.00pm Falmouth Memory Café Emmanuel Baptist Church, Western Terrace, Camborne Memory Café Falmouth TR11 4QJ All Saints Church Community Centre, Church View Tel: 01326 311719 Road, Tuckingmill, Camborne TR14 8RQ Co-ordinator: Judith Kerridge Tel: 07901 762191 Open: Second and fourth Tuesday of every month, Co-ordinator: Anne Ludwig 2.00pm to 4.00pm Open: First and third Wednesday of every month, 1.30pm to 3.30pm Fowey Memory Café Squires Field Community Centre, Park Road, Camelford Top Town Memory Café Fowey PL23 1EF Top Town Memory Café, Clease Hall, Tel: 01726 832864 Clease Road PL32 9QX Co-ordinator: Angela Palin Tel: 01840 212780 or 01840 211337 Open: Every other Thursday, 2.00pm to 4.00pm Co-ordinators: Jane Moore and Jane Sleeman Open: Second and third Wednesday of every Hayle Memory Café month, 2.00pm to 4.00pm Hayle Rugby Club, Memorial Park, Marsh Lane, Hayle TR27 4PS Carnon Downs Memory Café Tel: 07513 221066 Carnon Downs Village Hall, Tregye Road, Co-ordinator: Christine Price Carnon Downs TR3 6GH Open: Every first and third Monday, 2.00pm to Tel: 01872 864717 4.00pm Co-ordinator: Sally Brocklehurst Open: First and third Thursday of every month, Helston Memory Café 2.00pm to 4.00pm Hens Horn Court, Station Road, Helston TR13 8TY Tel: 07831 307998 Crantock Memory Café Co-ordinator: Michael Smith The Village Hall, Halwyn Road, Crantock, Open: Every first and third Tuesday, 2.00pm to Newquay TR8 5TR 4.00pm Tel: 01637 831347, 01637 831347 or 01637 830617 Isles of Scilly Memory Café Co-ordinators: Richard, Joan and David Carn Gwavel, St Mary’s, Isles of Scilly TR21 0NA 

Visit www.carechoices.co.uk for further assistance with your search for care 21  Tel: 01720 422663 or 01720 422002 Mullion Memory Café Co-ordinators: Jenny Byers and Jane Chiverton Mullion Methodist Church Hall, Mullion, Open: Wednesdays and Fridays, 2.00pm to Helston TR12 7BY 4.30pm Tel: 01326 240257 or 01326 574257 Co-ordinators: Valda and Sonia Launceston Memory Café Open: Every first and third Friday, Launceston Central Methodist Church Hall, 2.00pm to 4.00pm Castle Street, Launceston PL15 8BA Tel: 01566 772599 Newquay Day Centre Memory Café Co-ordinator: Pauline Smith Newquay Day Centre, Kimberley Close, Open: Every other Saturday, 2.00pm to 4.00pm Crantock Street, Newquay TR7 1JR Tel: 01637 876150 Liskeard Memory Café Co-ordinator: Donna Smokvina Manna Café, Liskeard Methodist Church, Open: Every Wednesday, 10.00am to 12.00pm Bay Tree Hill, Liskeard PL14 4BG Tel: 07787 096482, 01579 321600 or Newquay Memory Café (St Columb Minor) 07716 787575 St Columb Minor Church Hall, The Vicarage, Co-ordinator: Sally Mollard Parkenbutts, St Columb Minor TR7 2AD Open: First Friday of every month, from 2.00pm Tel: 07968 960694 to 4.00pm Co-ordinator: Keith Dynan Open: Every second and fourth Thursday of the Looe Community Memory Café month, 2.00pm to 4.00pm St. Martins Hall, Church Hall, Looe PL13 1NX Tel: 01503 264414 Padstow Memory Café Co-ordinator: Deirdre Croker St John’s Church, Church Lane, Padstow PL28 8AY Open: Second Friday of every month, Tel: 01841 540656 2.00pm to 4.00pm Co-ordinator: Sister Deirdre Slade Open: Every second and fourth Tuesday, Lostwithiel Memory Café 1.30pm to 3.30pm Lostwithiel Community Centre, Oasis Suite, Pleyber Christ Way, Lostwithiel PL22 0HE Pelynt Memory Café Tel: 01208 871470 or 01208 871030 Community Room, Pelynt Methodist Chapel, Co-ordinators: Geoffrey Phipps and Mike Sharpe Jubilee Hill, Pelynt, Near Looe PL13 2ZH Open: Alternate Thursdays, 2.00pm to 4.00pm Tel: 01503 220307 Co-ordinator: Mary Packman Mevagissey Memory Café Open: Every third Thursday of the month, St Andrews Church Hall, Chapel Street, 2.00pm to 4.00pm Mevagissey, St Austell PL26 6SS Tel: 01726 843603 or 01726 843634 Penryn Memory Café Co-ordinators: Pam Dabbs and Jan Hearn Penryn Methodist Church Hall, Open: First and third Thursday of each month, Higher Market Street, Penryn TR10 8EH 2.00pm to 4.00pm Tel: 01326 374969 Co-ordinator: Gill Grant Millbrook Memory Café Open: Every first and third Thursday of the month, Millbrook Scout Hall, Fore Street, 2.00pm to 4.00pm Millbrook PL10 1BA Tel: 01752 823909 Pensilva Memory Café Co-ordinator: Jane Riggs St John’s Church Hall, Church Hill, Open: First Tuesday of every month, 2.00pm to Pensilva PL14 5NG 4.00pm Tel: 01579 362698 and 01579 363461

22 Search for care at www.carechoices.co.uk to find support in your area Co-ordinator: Carolyn Cox and Pat Dilworth Open: Every second and fourth Wednesday, Open: Fourth Thursday of every month, 1.30pm to 3.30pm 2.00pm to 4.00pm Roseland Memory Café Penzance Memory Café Porthscatho Memorial Hall, Gerrans Hill, Hope Church, Lansdowne Place, Alverton, Porthscatho TR2 5EE Penzance TR18 4QB Tel: 01872 580755 Tel: 07974 728435 Email: [email protected] Co-ordinator: Margaret Ford Co-ordinator: Roger Boyle Open: Every second, fourth and fifth Thursday, Open: Alternative Wednesdays, 2.00pm to 4.00pm 2.00pm to 4.00pm Saltash Memory Café Perranporth Memory Café Burraton Methodist Church, Liskeard Road, St Michaels Church Hall, Boscawen Road, Saltash PL12 4RH Perranporth TR6 0JX Tel: 01752 848728 Tel: 01637 830380 Co-ordinator: Sarah Cook or Liz Hewer Co-ordinators: Alan Johns and Wendy Barritt Open: Second and fourth Wednesday of every Open: Second and fourth Monday of each month, month, 2.00pm to 4.00pm 2.00pm to 4.00pm St Agnes Memory Café Miners and Mechanics Institute, 18 Vicarage Road, Perranwell Memory Café St Agnes TR8 0TL The Perran-ar-Worthal Village Memorial Hall, Tel: 01872 552689 School Hill, Perranwell Station, Truro TR3 7NJ Co-ordinator: Annabel Dunn Tel: 01872 275874 or 07710 291327 Open: Every first and third Wednesday, Co-ordinator: Bev Horton 2.00pm to 4.00pm Open: Every second and fourth Tuesday of the month, 2.00pm to 4.00pm St Austell Memory Café Cuddra WI Hall, Bucklers Lane, St Austell PL25 3JN Polperro Memory Café Tel: 01726 64734 The Methodist Church, Fore Street, Co-ordinator: Mike Pascoe Polperro PL13 2JJ Open: Every first and third Monday, Tel: 01503 272473 2.00pm to 4.00pm Co-ordinator: Pauline Ridd Open: Third Friday of every month, St Columb Major Memory Café 2.00pm to 4.00pm The Oasis Centre, 26A Fore Street, St Columb Major, Saint Columb TR9 6RH Probus Memory Café Tel: 01637 88968 Probus Village Hall, 1 Fore St, Probus, Co-ordinator: Alison Dawe Truro TR2 4NB Open: Every Thursday, 1.00pm to 3.00pm Tel: 01726 884388 or 07541 319989 Co-ordinator: Jill Prisk St. Ives & Carbis Bay Memory Café Open: Every second and fourth Wednesday, Memorial Hall, Trencrom Lane, Carbis Bay, 2.30pm to 4.30pm St Ives TR26 2TA Tel: 07851 111496 Redruth Memory Café Co-ordinator: Chris Muxlow Redruth Community Centre, Foundry Road, Open: Every first and third Thursday, Redruth TR15 1AN 2.00pm to 4.00pm Tel: 07738 669319 Email: [email protected] St Just Memory Café Co-ordinator: Alison Watson St Just Methodist Chapel Hall, Chapel Street, 

Visit www.carechoices.co.uk for further assistance with your search for care 23  St Just TR19 7LT Open: Every second and fourth Friday, Tel: 01736 786043 or 01736 786067 1.30pm to 3.30pm Co-ordinators: Dawn Hankins and Joyce Lee Open: Every second and fourth Tuesday, Wadebridge Memory Café 2.00pm to 4.00pm John Betjeman Centre, Southern Way, Wadebridge PL27 7BX Truro Memory Café Tel: 01208 841542 or 07917 195372 All Saints Hall, Tresawls Road, Highertown, Web: www.wmca.btck.co.uk Truro TR1 3LD Co-ordinator: Margaret Lovell Tel: 07555 411798 Open: Second and fourth Saturday of every Co-ordinators: Lin Reeson and Liza Bianchi month, 2.00pm to 4.00pm

Alzheimer’s Society This leading charity works to improve the quality environment. Singing is not only an enjoyable of life of people affected by dementia. If you have activity, but can provide people with dementia, concerns about any form of dementia, please along with their carers, with an opportunity to contact your local office for information and support express themselves and socialise with others in a fun and access to local services. See page 64 for contact and supportive group. Participation is entirely down details. to how comfortable attendees feel and no singing or music experience is necessary. Please contact Side by Side the service provider for more information. Every Side by Side helps people with dementia to keep Tuesday, 2.00pm to 4.00pm, All Saints Church Hall, doing the things they love with the support of a Highertown, Truro TR1 3LD volunteer. By doing things like going for a walk, attending a football match, or joining a local class Information provision together, volunteers can support people with Alzheimer’s Society runs an information provision dementia to take up hobbies and get out and about. service from its Truro Office. This can provide The focus of the service is to build upon the existing information and support to anyone with concerns skills and strengths of people with dementia; about any forms of dementia or memory loss. supporting them to get out and about and This includes people with dementia, their carers, encouraging them to be part of their community. relatives, friends and professionals. This service can offer free publications, Alzheimer’s Society Dementia Support Service – South East Cornwall factsheets and make referrals to local services. The South East Cornwall currently benefits from two information worker will also attend local events to dementia support workers. This service is designed provide communities with vital information about to help people living with dementia, and their carers, living well with dementia. deal with any challenges they may face and help them prepare for the future through individualised For all the above, call 01872 277963. Alzheimer’s one-on-one support. Society National Dementia Helpline is available on 0300 222 1122 and can provide information, This service provides people with the tools that support, guidance and signposting to other enable them to maintain their independence and appropriate organisations. The Helpline is open from sense of wellbeing. It will also refer people to local 9.00am to 8.00pm, Monday to Wednesday; 9.00am support services within the community. to 5.00pm, Thursday and Friday; and 10.00am to 4.00pm, Saturday and Sunday. Singing for the Brain® Truro Singing for the Brain® uses music to bring people For more information on care homes for people with together in a friendly and stimulating social dementia, see page 40.

Agency 1 Fees per week Quality rating*

Agency 2 £ £ Agency 3 £

We suggest that you have paper with you when speaking with home care agencies so you can make notes. You can download and print this checklist at www.carechoices.co.uk/checklists

About the agency Accommodating your needs How long has the agency been Can the agency accommodate your operating? needs if they increase? Ask about the process for this. How long are staff allocated per visit? Does the agency have a training Can you contact the agency in an scheme in place? emergency or outside office hours? Are all staff trained to a certain level? Does the agency have experience with your specific needs? Are staff able to help with administering medication if required? Staff Is there a way for staff to communicate with each other about the support they Are you likely to be visited by different provide when they visit you? How? staff each day? Are all staff checked with the Regulation Disclosure and Barring Service? Will your support plan be reviewed at Will you be notified in advance if your regular intervals? care worker is on holiday or sick? Can you see the agency’s contract terms? Are staff matched to you specifically, based on your needs and preferences? Can you lodge a complaint easily? Can you meet your care worker(s) Are complaints dealt with quickly? before they start? Can you see a copy of the agency’s Does the agency have both male and CQC registration certificate and female staff? quality rating?

Notes

*See page 46.

Visit www.carechoices.co.uk for further assistance with your search for care 25 Paying for care in your home

Councils provide upfront information on how much national eligibility criteria set by the Government. people can expect to pay for home care and how This ensures people are only required to pay what charges are worked out. This information must be they can afford, taking into account capital, income made available when a needs assessment is carried and expenditure. out. Written confirmation of how the charge has been calculated must be provided after a financial Your assessment looks at how much money you assessment. have coming in, gives an allowance (set by the Government) for everyday living expenses and If you have more than £23,250 in savings or capital makes allowance for disability-related expenditure. you will have to pay the full cost of your care. The This is the extra amount you spend as a result of value of your home is not counted when working your disability or illness. Adult Social Services can out charges for non-residential care. If you have help you to identify these costs. They will also carry more than £23,250, you should tell Adult Social out a full benefit check and, if you want them to, Services when your savings are likely to fall below assist you with claiming your full entitlement. this amount. Figures mentioned here may change over the The council calculates charges in accordance with lifetime of this Directory.

Non-means tested care and support Care provided by the NHS is free; for example, Independence Payments (PIP). AA and PIP are non- services provided by a community or district nurse. means tested benefits. Provided you are eligible, Some people do not have to pay towards care you can receive AA or PIP regardless of how much services. For example, aftercare services provided income or capital you have. under section 117 of the Mental Health Act are free of charge. AA is payable to people over the age of 65 and PIP to those aged 16 to 64. There are different rates that If you need care or support you may be eligible can be awarded, dependent on the level and type of to claim Attendance Allowance (AA), or Personal help you need. These can be found at www.gov.uk

Other ways to fund your care and support It is important to seek independent financial advice Web: www.societyoflaterlifeadvisers.co.uk if you are paying for your own care and support. The Money Advice Service There are independent financial advisers that A free and impartial money advice service set up focus specifically on care funding advice, often by the Government. referred to as specialist care fees advisers. They are Tel: 0800 138 7777 regulated by the Financial Conduct Authority (FCA) Web: www.moneyadviceservice.org.uk and must stick to a code of conduct and ethics and take shared responsibility for the suitability of any Further information on paying for care can be found product they recommend. beginning on page 42. The Society of Later Life Advisers (SOLLA) Aims to assist consumers and their families in finding trusted, accredited financial advisers who understand financial needs in later life.

26 Search for care at www.carechoices.co.uk to find support in your area Home care providers Advertisers are highlighted

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Visit www.carechoices.co.uk for further assistance with your search for care 27 L I E V E Care and Nursing at Home E

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For information on home care and how it could Use our home care agency checklist on page 25 help you, see page 18. for ideas of questions to ask.

Outstanding Personal Care

28 Search for care at www.carechoices.co.uk to find support in your area Home care providers continued Advertisers are highlighted

Cornwall Care Ltd – Home Care Hartley Home Care Truro Advert inside front cover and page 35 Camelford Tel: 0845 5191192 OP D LDA MH SI Tel: 01840 213294 OP D PD LDA YA County Care Havencare (South West) Ltd Hayle Supported Living Tel: 07867 602811 D PD LDA MH SI St Austell Tel: 07477 146513 LDA MH YA Curae Home Care Bodmin Health and Care at Home Tel: 01208 264559 D PD LDA MH SI AD Newquay Advert page 28 Tel: 01637 838600 OP PD SI YA D.O.V.E. Project, The Camborne Heart of the South Cornwall Branch Tel: 01209 612494 OP PD LDA YA Truro Tel: 01872 271557 OP D PD LDA MH SI YA AD DAC Cornwall St Austell Help at Home Care Service Tel: 01726 337040 D PD LDA SI Falmouth Tel: 01326 374588 OP D pd MH SI Duchy Care Newquay HF Trust – Chy Keres Launceston Tel: 01637 878637 D PD LDA MH SI Tel: 01566 779805 OP LDA YA Eirenikon Park Residential Home Tintagel HF Trust – Cornwall DCA Wadebridge Tel: 01840 770252 OP Tel: 01208 815614 LDA Falcare Falmouth Home Instead Senior Care Mid Cornwall Tel: 01326 317580 OP D PD LDA MH SI YA Tel: 01726 829312 OP D PD LDA MH SI YA Forget-Me-Not Homecare Services Truro St Austell Tel: 01872 224004 OP D PD LDA MH SI YA Tel: 01726 77212 OP PD Hub, The Four Seasons Community Care Launceston Torpoint Tel: 01566 880308 D PD LDA MH SI AD Tel: 01752 811152 OP D PD LDA MH SI YA Human Support Group Ltd Greenbank Care – Passmore Edwards Court Liskeard Liskeard Tel: 01579 347794 OP D MH SI Tel: 01579 381522 OP D PD MH SI YA Guinness Care at Home Cornwall In Caring Hands St Austell Truro Tel: 01208 220900 OP D YA Tel: 01872 302222 OP D PD LDA MH SI YA Harbour Home Care Karrek Community Redruth St Austell Tel: 01209 843001 OP D PD LDA MH SI YA Tel: 01726 810045 PD LDA

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Kernow Home Care Ltd North Hill Homecare Penzance St Austell Tel: 01736 787080 OP D PD LDA Tel: 01726 73912 OP YA Kerrier Homecare Ltd Nursefinders Redruth Truro Tel: 01209 215656 OP D PD SI Tel: 01872 270999 OP PD LDA Lanhydrock Care NursePlus UK Bodmin Truro Tel: 01872 276444 Tel: 01208 73904 OP PD SI OP D LDA MH SI YA Old Roselyon Domiciliary Care Agency, The Liskeard Steps Par Liskeard Tel: 01726 814297 OP D PD Tel: 0300 123 4131 OP YA Options Kernow Live in Care Truro Taunton Advert below Tel: 01872 278807 LDA YA Tel: 01823 765121 OP D PD MH SI YA Pendeen Community Care Ltd Live Life Care Ltd Redruth Truro Tel: 01209 313032 OP D PD SI YA Tel: 01872 561761 OP D PD LDA MH SI YA AD Pendennis House Mencap Wadebridge – East Cornwall Support Service Tel: 01208 815637 D LDA MH St Austell Pendrea Home Care Tel: 01726 891988 LDA YA Bodmin MSS Care Truro Tel: 01208 264962 OP D PD LDA SI Truro Penhellis Community Care Ltd Tel: 01872 225271 OP D PD LDA SI Helston Newcross Healthcare Solutions Ltd Tel: 01326 572626 OP D PD LDA MH SI YA AD (Truro) Penhellis Community Care Ltd (Roche) Truro St Austell Tel: 01872 222525 OP D PD LDA MH SI YA AD Tel: 01579 381005 D PD LDA SI AD

Live In Care provides a professional and friendly, fully managed live-in care service that allows you or your loved one to continue to live independently in the comfort of your home, supported by fully trained, experienced and trusted live in carers. We provide live in care packages which include: T: 01872 492 321 • 24 hour Live in care • Respite Care E: [email protected] • Waking nights • End of life/ Palliative care W: www.livein.care • Dementia care • Holiday Companionship

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Pentowan Home Care Restgarth Domiciliary Care Ltd Newquay Liskeard Tel: 01637 851790 OP PD SI Tel: 01579 321758 OP D PD LDA SI YA Penwith Care Right Nurse Care Services Hayle Truro Tel: 01736 797909 OP D SI YA Tel: 01872 274120 OP D PD LDA MH SI YA AD Penzance Steps Rowans Domiciliary Agency Penzance St Agnes Tel: 01872 324780 OP YA Tel: 01872 553295 OP D PD MH SI Phoenix Care Cornwall Ltd Royal Mencap Society Penzance – West Cornwall Support Service Tel: 01736 360197 OP D PD MH SI Hayle Tel: 01736 753593 LDA Pol Community Care Ltd Liskeard RV Care Cornwall Tel: 01503 775050 OP D PD LDA SI YA Truro Tel: 01872 530222 OP D PD SI PRC Outreach Penzance Advert below right South Western Care Services Tel: 01736 360039 OP D PD LDA SI YA Helston Tel: 01326 341457 OP D PD MH SI YA Premier Healthcare Solutions SW Ltd Hayle St Clements Vean, 2 & 3 Tel: 01736 448263 OP D PD MH SI YA Truro Tel: 01872 246720 OP D PD LDA MH SI YA AD Proper Care (Cornwall) Ltd Helston Steps Mid Tel: 01326 560973 OP D PD LDA MH SI YA Truro Tel: 01872 324379 OP PD Regard Group, The – Domiciliary Care Cornwall Tamarisk Care Agency Redruth Hayle Tel: 01209 217335 OP YA Tel: 01736 448994 OP D PD MH SI AD

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Taylors of Grampound United Response Truro – East Cornwall & Plymouth DCA Tel: 01726 884402 OP D PD MH SI YA Callington Tel: 01579 382833 LDA Tender Loving Care South West St Columb Valued Lives Hub Tel: 01637 889140 OP D PD SI Redruth Tel: 01209 901438 D LDA MH Thyme Care Ltd Penzance Victoria Community Care (Cornwall) Ltd Tel: 01736 369090 OP D YA St Austell Tel: 01726 64364 OP D PD MH SI YA Torcare Domiciliary Service Torpoint Westcountry Home Care Liskeard Tel: 01752 812384 OP D YA Liskeard Tel: 01579 342256 OP D PD LDA MH SI YA AD Trelawney Care Ltd Camborne Westcountry Home Care Ltd Tel: 01209 712480 OP LDA Launceston Tel: 01566 775960 OP D PD LDA MH SI AD Tremenheere Home Care Penzance White River Homecare Tel: 01736 350728 OP D St Austell Tel: 01726 73855 OP D PD SI YA Trewcare Ltd Falmouth Advert outside back cover Tel: 01326 375949 OP D PD MH SI YA AD United Care Concepts Ltd Saltash Tel: 0844 692 3826 OP D PD LDA MH SI YA AD United Response – Cornwall DCA Truro Tel: 01872 250150 OP D PD LDA MH SI YA

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32 Search for care at www.carechoices.co.uk to find support in your area Housing with care

Housing with care combines independent living in a housing associations, the local authority, voluntary home with security of tenure, along with care services organisations or private companies. Properties may arranged according to need. Schemes may be run by be available for rent, mixed tenure or to purchase.

Supported Living Supported Living is a term generally used to Supported Living refers to the way in which describe situations in which people (often adults accommodation and support are organised, rather with a learning disability or mental health condition) than the amount of support. This will be tailored to rent their home, and their personal care or support individual need and can include access to support is arranged separately. This means they can change 24-hours a day if assessed as necessary, although their support without having to move, or move many people do not require this – particularly with and take the same support with them. People have the use of assistive technology (discussed on page greater security of tenure, and can claim a wider 13). range of welfare benefits than in residential care. Independent Living Service Team Supported Living can be delivered in a range of Cornwall Housing Ltd, Chy Trevail, settings, including individual flats or houses, clusters Beacon Technology Park, Bodmin PL31 2FR of self-contained flats on the same site, shared Tel: 0300 1234 161 accommodation, and extra care housing. The Email: [email protected] individual, a private landlord, a housing association, Web: www.cornwallhousing.org.uk a local authority or a charity may own the property.

Shared Lives Shared Lives is a care service for adults with learning families. Shared Lives carers are local people or physical disabilities and for older people. It is recruited and trained to make sure they have the family-based care provided by individuals and right qualities to provide care and support.

Sheltered housing Sheltered (or retirement) housing is provided by To find out whether social housing may be a suitable local authority housing departments and housing option, please talk to the Housing Options Service associations for older people who would like to on 0300 1234 161, visit www.cornwall.gov.uk or remain independent but prefer the added security check Support in Cornwall for services in your area and reassurance of a scheme manager and an alarm at www.supportincornwall.org.uk call service.

A scheme manager is either based at the site or visits regularly. Many sheltered housing schemes also have communal lounges, laundry facilities, lifts, door entry systems and specially-adapted facilities.

Local providers include: LiveWest (formerly Devon and Cornwall Housing and Knightstone Housing Association); Coastline Housing; and Ocean Housing.

Visit www.carechoices.co.uk for further assistance with your search for care 33 Extra care housing Extra care housing is similar to sheltered schemes, workers, who can be available 24-hours a day. with self-contained accommodation together with some communal facilities. Extra care allows you to retain your own tenancy and have care services delivered, ensuring that In an extra care scheme, instead of low-level you can remain safely in your own self-contained support traditionally provided by wardens in accommodation. For information on extra care sheltered schemes, higher levels of care and support housing in your region, contact Adult Social are provided on site by a designated team of care Services. Specialist services

Learning disability The council’s service for people with learning They can also assess the needs of family carers and disabilities and their families is a joint service help support the person they care for. with the Learning Disability Health Services of Cornwall Partnership Foundation Trust. It is known Scope as Community and Support Services (CASS), and Offers free, impartial and expert information, operates a number of day services, in both large and advice and support to disabled people and their small venues and short break services. families, 9.00am to 5.00pm weekdays. Tel: 01726 212707 You can get help and advice on problems you National advice line: 0808 800 3333 may be experiencing with: being listened to or Email: [email protected] understood; your education; keeping well; money Web: www.scope.org.uk and work; somewhere to live; things to do and helping others to care for you. Supported Living Cornwall (The DOVE Project) Support can come from: arts therapists; community Supports a range of people with a variety of nurses; dieticians; occupational therapists; disabilities to live in their own communities. physiotherapists; psychiatrists and psychologists; Second Floor, 7 The Crescent, Plymouth PL1 3AB speech and language therapists and your doctor. Tel: 01752 676841 Web: www.thedoveproject.co.uk Teams will also help you get advice and support from: advocacy services; the Department for Many other services and support organisations Education; the Department for Work and Pensions; exist for people with a learning disability. You can Jobcentre Plus; the Housing Department and the find out more at www.supportincornwall.org.uk police.

Mental health If you are worried about your mental health, it’s Team (ICMHT) should be your first point of contact important to remember that you aren’t alone. Lots if you have a mental health condition. ICMHTs are of people have issues with their mental health and community-based assessment and treatment there’s help and advice available in Cornwall to services for people with mental health conditions support you. aged between 18 and 65 years. You can ask your GP to refer you or ask someone who knows you to Your local Integrated Community Mental Health contact the ICMHT on your behalf. 

34 Search for care at www.carechoices.co.uk to find support in your area “A big thank you to Jay, Tim and the team at the flat. They are doing a great job. It is very much like an extension of our own family. Nothing is too much trouble.” - Geraldine, relative of Supportive Lifestyles client

Live as independently as possible with accommodation and support to meet your needs

Our Supportive Lifestyles service is for people over the age of 18 years old who have any support needs, including mental health and learning disabilities, that require bespoke person-centred support packages. Cornwall Care are a charity who recognise the importance of individual living. We support people to live as independently as possible in their own homes as well as our own Supportive Lifestyles flats, which are individualised and homely environments where people with complex care needs can live independently. Our Supportive Lifestyles staff work with individuals to promote and enhance their skills, providing them with emotional support and helping them with a variety of tasks, including (but not limited to) daily living skills (such as cooking and household tasks), attending appointments, college or other courses and developing socialisation skills.

We Care for Cornwall Tel: 01872 597800 Email: [email protected] www.cornwallcare.com

Registered Charity No. 1053486  There is increased demand for home care for the Bodmin Hospital switchboard on people with mental health conditions arising from 01208 251300. greater use of supported living instead of care home placements. Like other specialist care services, this Carrick Mind Befriending Scheme can be paid for (if you have been assessed as eligible) Offers a special relationship of trust and support with a Personal Budget, discussed on page 14. to anyone in the community who is trying to cope with mental health issues. Local ICMHTs Unit 7, Jubilee Wharf, Commercial Road, Carrick ICMHT Penryn TR10 8FG Tel: 01872 221000 Tel: 01326 617220 Email: [email protected] East and West Caradon ICMHT Web: www.carrickmind.org.uk Tel: 01579 373737 Restormel Mind Kerrier ICMHT A small but enthusiastic team endeavouring to Tel: 01209 318300 promote good mental health and wellbeing, North Cornwall ICMHT empower people to lead a full life as part of their Tel: 01208 834300 local community and involve service users in planning and delivery of services. Penwith ICMHT Tel: 01736 571000 Bodmin Wellbeing Centre, 2a Hamley Court, Dennison Road, Restormel ICMHT, Alexandra House Bodmin PL31 2LL and Newquay Hospital Tel: 01208 892855 Tel: 01726 873377 Email: [email protected] To find out which CMHT covers your area, contact Web: www.restormelmind.org.uk

Physical disability If you have a physical disability or a long- provide you with, a range of services to help you term illness, Adult Social Services and other live as independently as possible. There are also organisations in the independent and not-for- services available to support someone who may be profit sectors may be able to signpost you to, or your carer.

Sensory services The Sensory Services team can provide information Sensory Services team can carry out an assessment packs, advice and access to services as well as of your needs as a carer to help you to continue to support from a network of national and local support them. agencies for those who are blind or partially sighted or have a degree of sight loss. Contact Adult Social Services for further information on 0300 1234 131 or: The team offers a service to people with a significant sight loss in both eyes that is not correctable with iSightCornwall surgery or glasses. If your sight loss is not as severe as Telephone support, befriending, advocacy and this, the team can give you advice about appropriate counselling schemes. support available from other organisations. Tel: 01872 261110 If you care for someone with a sensory need the Web: www.isightcornwall.org.uk

36 Search for care at www.carechoices.co.uk to find support in your area Advocacy Advocates can give advice, support and information Cornwall Advocacy to people of any age. They help you to voice An independent organisation offering a variety of your concerns and guide you through difficult advocacy services to people who have a learning or challenging times. You should consider using disability. the services of an advocate if you feel unsure or Woodbine Farm Business Centre, concerned when you are faced with making an Truro Business Park, Truro TR3 6BW important decision about your care. Tel: 01872 242478 Email: [email protected] Advocates are not there to tell you what to do or to Web: www.cornwalladvocacy.org.uk make decisions for you, but to help you express your views and make your own decisions. Councils have Cornwall People First a legal obligation to provide an advocate to you if Run by people with a learning disability, it runs you need one at any stage of your care and support projects to make things better for people with a planning with them. learning disability and hosts events and meetings so that people can have their say. Advocacy in Cornwall The Lescudjack Centre, Penmere Close, Provides a service for adults with mental health Penzance TR18 3PE • Tel: 07469 928565 issues who are living in the community in Web: www.cornwallpeoplefirst.com Cornwall. Tel: 0300 343 5706 Speak Up self-advocacy Text: 80800, keyword ‘SEAP’ Run by and for people with learning disabilities. Email: [email protected] Tel: 0303 123 7013 • Email: [email protected] Web: www.advocacyincornwall.org.uk Web: www.speakup.org.uk

Planning for end of life Although the subject of dying is often painful to vital to establish your preferences and choices. contemplate, planning for the end of life can be a good way to share your wishes and help your family You could use the Preferred Priorities for Care (PPC) to know what you would like. Good planning for all document to help with outlining your wishes. The your needs should mean that you can convey your PPC document is designed to help you prepare for wishes, including where you would like to die if you the future and gives you an opportunity to think choose. You may wish to remain in your own home about, talk about and write down your preferences or care home in your last days and not be admitted and priorities for care at the end of life. to hospital. It is also important to know that all health When choosing a service, you should consider its and social care staff must be trained in end of life care philosophy and policies. Enabling communication regarding end of life care and will people to die in comfort and with dignity is a core be trained in assessing the needs of individuals part of providing care. The way care professionals and carers. approach the process will be incredibly important for you, your family and carers. It is worth asking care providers whether they are working towards The Gold Standards Framework. The service should have an open approach to end of This can be used in various settings, for example life care. It should initiate conversation with you and hospitals, primary care and care homes, to improve your family and work with your GP to ensure your the co-ordination and communication between needs and wishes are discussed and planned for. An different organisations involved in providing care for end of life care plan should also be drawn up, as it is someone near the end of their life. 

Visit www.carechoices.co.uk for further assistance with your search for care 37  Planning for your funeral www.dyingmatters.org/page/my-funeral- While you are thinking about the future, you may wishes want to consider writing down your wishes for your funeral. This can help to alleviate pressures You do not have to instruct a funeral director, but on your family. They may appreciate knowing if you do, ensure that the director you choose your wishes and that they can make sure they is a member of either the National Association are considered at your funeral. By detailing your of Funeral Directors or The National Society of wishes, your family can be comforted by the fact Allied and Independent Funeral Directors. These that they don’t need to make all the decisions associations have strict guidelines that members about what you would have liked or wonder must adhere to. whether they are making the right choices. Things to consider are included in ‘My Funeral Wishes’, a See page 65 for details of organisations that may be able to help you plan for the end of your life or form produced by Dying Matters and the National your funeral. Association of Funeral Directors. Visit Care homes

All care homes and agencies providing care at home quality ratings must be displayed at the operator’s in England must be registered with the independent premises and on its website. regulator, the Care Quality Commission (CQC). You can also find inspection reports and ratings The CQC inspects every care home and home care for all services on the CQC’s website agency, publishing a report along with a rating. CQC (www.cqc.org.uk).

Types of care home Care homes (personal care only) nursing care is the best solution for you, a social If you need someone to look after you 24-hours worker will give you information to help you find a a day, but don’t need nursing care, a care home home which meets your care requirements. The cost offering only personal care may be the best option. of the nursing care part of your fees may be paid by Personal care includes bathing, feeding, dressing the NHS to the home directly: the current amount is and help with moving. It is a good idea to have a £165.56 per week. This figure may change over the needs assessment before you choose a care home lifetime of this Directory, check with Adult Social to ensure it is the best way to meet your needs, see Services. page 14 for more on assessments. For help with finding care homes and care homes Care homes with nursing with nursing in your area, visit A care home with nursing provides the same care www.carechoices.co.uk and support as a care home offering personal care, but with 24-hour nursing staff on hand. If you think you may need nursing care in a home, you will need to be visited by a social worker or a care manager to work out what care you will need. This visit might be in your own home, or in hospital if you’ve been ill, or in a care home. You will be fully involved in planning for your care needs.

If, after a needs assessment, a care home providing

Home 1 Fees per week Quality rating*

Home 2 £ £ Home 3 £

We suggest that you take paper with you when visiting care homes so that you can make notes. You can download and print this checklist at www.carechoices.co.uk/checklists

Staff Personal preferences What is the minimum number of Is the home too hot/cold? Can you staff that are available at any time? control the heating in your room? Are staff respectful, friendly and polite? Is the décor to your tastes? Do staff have formal training? Are there restricted visiting hours? Are the staff engaging with residents? Is there somewhere you can go to be alone? Activities Does the home feel welcoming? Can you get involved in activities you enjoy? Catering Is there an activities co-ordinator? Can the home cater for any dietary requirements you may have? Does the home organise any outings? Does the menu change regularly? Are residents escorted to appointments? Can you eat when you like, even Do the residents seem entertained? at night? Does the home have a varied Can you have food in your room? activities schedule? Is there a choice of food at mealtimes? Is alcohol available/allowed if you Life in the home want it? Is the home adapted to suit your needs? Can visitors join you for meals? Can you bring your own furniture? Are there enough plug sockets in Fees the rooms? Do your fees cover all of the services Are there restrictions on going out? and activities? Is there public transport nearby? Are fees likely to change regularly? Does the home provide any transport? Is the notice period for cancellation of Can you make/receive calls privately? the contract reasonable? Can you decide when to get up and Could you have a trial period? go to bed? Can you keep your room if you go Does the home allow pets? into hospital? Does the home use Digital Care Can you handle your own money? Planning accessible to families? *See page 46.

Visit www.carechoices.co.uk for further assistance with your search for care 39 Activities in care homes The word ‘activity’ can imply many different things maintain hobbies or activities they have enjoyed but, in the context of a care home, it should mean throughout their life, as well as offering the everything a resident does from when they open their opportunity to try something new, if they wish. eyes in the morning until they go to sleep at night. Activities should stimulate residents emotionally, Lots of care homes now employ a dedicated activity physically and mentally and, in a good care home, co-ordinator. What they do and how they do it varies should encompass all aspects of daily life. They can from one home to another. Increasingly, they are range from choosing what to wear, to helping with fully integrated into the staff team, play a key part tasks around the home or garden, to listening to the in developing care plans and ensure that all staff radio or joining in with an art or exercise class. appreciate the part they play in delivering high- quality activity provision. Above all, activities provide a point of interest, fun and challenge to each day. They should enable Ensure you speak to any potential providers about people to participate in daily life, be engaged and the activities they provide in their care home.

Care homes and dementia A good care home will follow the concept of a the condition? Who is the person in charge of person-centred approach to care for people with championing dementia care best practice in the dementia. This means that the unique qualities home? Further questions to consider are included in and interests of each individual will be identified, the residential dementia care checklist on page 41. understood and accounted for in any care planning. Design and technology The person with dementia will have an assessment The design of a care home specialising in dementia and an ongoing personalised care plan, agreed needs to be based on small group living, preferably across health and social care. This should identify with accommodation on one level and with a named care co-ordinator and addresses their opportunities to go in and out of the building within individual needs. a safe environment.

They must also have the opportunity to discuss and Plenty of natural light and an easy way of finding make decisions, together with their carers, about one’s way around the building and grounds are the use of advance statements, advance decisions essential for minimising disorientation. to refuse treatment, Lasting Powers of Attorney and Preferred Priorities for Care. For more information Staff training on these, see pages 45 and 37. Dementia-specific training is essential to ensure that care home staff understand how best to It is important that care and support options are support and care for people with dementia. Ask to tailored to the needs of the individual. Make sure speak with the Dementia Champion and question staff know the person you care for by providing the placement if the home does not have a specific life story books, telling staff about their likes and Dementia Lead. dislikes and providing belongings that bring comfort and have meaning for them.

Within the home, much is down to the attitude and skills of the manager and the staff. Do they provide an environment that enables a person with dementia to exercise choice and personal preferences even in the later stages of

Home 1 Fees per week Quality rating*

Home 2 £ £ Home 3 £

We suggest that you take paper with you when visiting care homes so that you can make notes. Please use this checklist in conjunction with the care homes checklist on page 39. You can download and print this checklist at www.carechoices.co.uk/checklists

Design Health Are there clear signs throughout Can residents get help with eating the home? and drinking? Has the home been designed or How often does the home review adapted for people with dementia? residents’ medication? Are the home and grounds secure? Does the home offer help if a resident needs assistance taking Are there prompts outside the medication? residents’ rooms to help people identify their own? Do GPs visit the home regularly? Is the décor familiar to your loved one? Staff Choices Are staff trained to identify when a resident might be unwell? Do residents get choice in terms of what they wear each day? Are staff trained to spot when someone needs to go to the toilet? Are residents encouraged to be independent? Do the staff have any dementia specific training/experience? Can residents decide what to do each day? Will your loved one have a member of staff specifically responsible for Can residents have a say in the décor their care? of their room?

Approach to care Activities Does the home follow a specific Are residents able to join in with approach to dementia therapy, for household tasks like folding washing? example, validation therapy? Are there activities on each day? Will the home keep you informed Can residents walk around outside on about changes to your loved one’s care? their own? Does the home have a specific Are residents sitting in front of the TV approach to end of life care? or are they active and engaged? Does the home keep up to date with Are there rummage boxes around? best practice in dementia care?

*See page 46.

Visit www.carechoices.co.uk for further assistance with your search for care 41 Paying for care

When a local authority provides or arranges services cost of care at home or in a care home, depending for you, you may be asked to contribute towards the on your personal circumstances.

Financial assessment To determine whether or not you will need to in capital and savings above the lower figure. contribute towards the cost of your support, the council will conduct a financial assessment. This If your capital and savings amount to more than will look at your capital, savings and income. Most £23,250, you will likely have to pay the full cost of people are likely to have to contribute something your care yourself. However, you are still entitled to towards the cost of their care. The value of your an assessment of your needs by the council and you home is included as part of your capital in this may be able to get some support with funding your assessment if you are moving into residential care, care, see page 43. except in limited circumstances. It is not included if you are receiving care in your own home. If you These figures may change during the lifetime of this choose not to have a financial assessment, you will Directory. be responsible for paying the full cost of your care and support. If you are eligible for support from the council and you are moving into a care home or care home with If you have capital and savings of less than £14,250, nursing, you will be given a choice of homes that you may be asked to contribute part of your income charge the amount the council would usually pay for and the local authority may meet the shortfall. someone with your needs.

If you have capital and savings between £14,250 and If the home you choose charges a fee in excess of £23,250, you are likely to have to contribute towards the local authority’s funding limit, you will need to the cost of your care. You may need to contribute find someone else to meet the additional amount. part of your income, and a sliding scale operates This is often referred to as a ‘third party payment’ or whereby you contribute £1 for each £250 you have ‘top-up’ (explained further on page 43).

Running out of money If your capital and savings are likely to reduce to Understanding your rights before moving into care £23,250 through payment of care home fees, you is essential. There are a number of financial products must let the council know well in advance. It must and specialist companies that may be able to help. It undertake an assessment of your circumstances is important to seek independent financial and legal before deciding if it will make a contribution. advice before committing yourself to anything. See page 44 for more information. If you become eligible for the council’s support with funding your care, and the home you are living in charges more than the council’s fee levels, you must find someone to help pay the difference. This is known as a ‘top-up’ or ‘third party payment’, see page 43 for more information. If funds for a top-up are not available, you will need to find accommodation which can meet your needs at the local authority fee level.

42 Search for care at www.carechoices.co.uk to find support in your area Non-means-tested support Some support may be available to you without the before entering into any arrangements. It is council needing to look into your finances. important that you seek specialist advice from appropriately qualified and regulated financial Benefits advisers, see page 44 for suggested contacts. Attendance Allowance and Personal Independence Payments are non-means-tested, non-taxable Twelve-week property disregard benefits from the Department for Work and If your former home is included in your financial Pensions. There are different rates depending on assessment but your other capital and savings the level of your needs. Everyone who needs care are less than £23,250, and your income is not should consider claiming these benefits, however, enough to meet your care home fees, the council they will not be paid if you are, or become, a may share the cost of the first twelve weeks of permanent resident in a care home. permanent care, provided it agrees that care is needed. If you are entitled to the mobility component of Personal Independence Payment, this payment Deferred Payment Agreements will not stop once you are in a care home and is not After the twelve-week property disregard period, included in your financial assessment. you may be offered a Deferred Payment Agreement. This allows you to delay selling your former home You may also want to consider applying for Universal during your lifetime. Any fees paid by the council will Credit (if you are under pension age) or Pension be charged against the value of your home and must Credit (if you are over pension age). be repaid once the house is sold or from your estate. Interest is payable throughout the period of the loan NHS Continuing Healthcare and there is also a one-off fee to join the scheme NHS Continuing Healthcare is fully-funded care and which covers all legal and administrative costs for support, provided and paid for by the NHS. To be the lifetime of the loan. eligible, your needs must be primarily health-related and are likely to be severe. If you are eligible for NHS The council may limit the amount of the loan, Continuing Healthcare, you can receive the services depending on the equity in your property. in any setting, including your own home or in a care home. The NHS will pay if you need healthcare from NHS Nursing Care Contribution a community nurse or a therapist as well as personal Whether you are a temporary or permanent care to help you at home. resident, if you live in a care home that provides nursing care, you may be entitled to a non-means- Self-funding your care tested Registered Nursing Care Contribution Paying for care can be an expensive and long-term (sometimes referred to as Funded Nursing Care) commitment, so the council strongly recommends towards the cost of your nursing care. This is paid that you seek specialist information and advice directly to the home.

Third party payments If you are eligible for the council’s support, you will You are not allowed to make this additional payment be offered a choice of homes that meet the local yourself, except in limited circumstances, so the authority’s funding rates. If you decide to live in a responsibility usually falls to a family member, friend more expensive home and someone is able to make or charity. an additional payment for you, they will have to pay the local authority the difference between its rate Before anyone agrees to pay your top-up, they should and the amount the home charges. This additional be aware that the amount may increase, usually once payment is called a ‘top-up’ or ‘third party payment’. a year, and they need to be confident that they can

Visit www.carechoices.co.uk for further assistance with your search for care 43 sustain the payments for as long as they are required. resident, the home may seek to introduce one at a They will need to sign a contract with the council to later date, which would need to be agreed first with confirm that they are able to do this. the local authority. This may happen if a change to your arrangements is made at your request or with If the additional payments stop being paid for any your agreement, for example you move to a nicer reason, then you should seek help and advice from room. your council. You may have to move to a cheaper home within the local authority’s funding levels. It is important to note that councils have a duty to offer you a place at a home that accepts their If you are already resident in a care home, and no funding rates. If no such place is available, a top-up top-up was required at the time you became a should not be charged.

Seeking financial advice Planning for your future care and support needs can be found at www.societyoflaterlifeadvisers.co.uk be complicated and funding care can be expensive. or you can call 0333 202 0454. Professional advice may be helpful in enabling you (and your family) to identify the most suitable and There is also a number of organisations that will cost-effective solution. provide free advice about funding care and support. These are a good place to start if you are looking for Everyone is encouraged to seek unbiased, expert information and want to see what sort of options are advice from independent financial advisers to available. help work out how to pay for long-term care. Independent financial advisers are regulated by Age UK the Financial Conduct Authority (FCA) and must Tel: 0800 055 6112 take shared responsibility for the suitability of any Web: www.ageuk.org.uk/moneymatters product they recommend. Citizens Advice Unlike advisers who are tied to particular providers, Web: www.citizensadvice.org.uk specialist care-fees advisers can offer advice on products from across the whole market. Money Advice Service Tel: 0800 138 7777 A list of independent financial advisers who are Web: www.moneyadviceservice.org.uk accredited by the Society of Later Life Advisers can Important information

Finding care in your area Looking for care in your area? Want to know the Your search can be refined by the type of care you quality rating of providers you’re considering? Care are looking for and the results can be sent to you by Choices, publisher of this Directory, has a website email. They can also be saved and emailed to others. providing comprehensive details of care providers as well as essential information. The website includes detailed information for each care provider, including the address, phone number You can search by postcode, county or region for and the service’s latest CQC inspection report and care homes, care homes with nursing and home care rating (see page 46), indicating the quality of care providers that meet your needs across the country. provided.

44 Search for care at www.carechoices.co.uk to find support in your area You can also view an electronic version of this using the ‘Recite Me’ function. Visit Directory on the site and have it read to you by www.carechoices.co.uk

How solicitors can help A solicitor can give you impartial advice about wills, An ‘advance directive’ allows you to communicate gifts, estate planning and powers of attorney. Some your wishes in respect of future medical treatment can also offer guidance on immediate and long- but it is not legally binding. You may instead wish to term care plans, ensuring (if applicable) the NHS has make a living will, properly known as an ‘advance made the correct contribution to your fees. decision’, setting out treatment that you do not want to receive in specified circumstances, which Lasting Powers of Attorney (LPAs) allow you to would legally have to be followed, even if you die as appoint someone you trust to make decisions a result. about your personal welfare, including healthcare and consent to medical treatment, and/or your Any proposed gift out of your estate needs careful property and financial affairs. An LPA is only valid consideration of the benefits, risks and implications, once registered with the Office of the Public particularly on any future liability for care costs or Guardian. It allows a person of your choice to tax liability. make decisions on your behalf at a time when you may be unable. If you don’t have your own solicitor, ask family or friends for their recommendations. Contact several The Court of Protection can issue Orders directing firms, explain your situation and ask for an estimate the management of a person’s property and of cost and an idea of timescales involved. Many financial affairs if they are incapable of managing firms will make home visits if necessary and will their own affairs and should they not have an LPA. adapt their communications to meet your needs. The Court procedure is presently very slow, and It’s important to find a solicitor who specialises in the fees are quite expensive so preparing an LPA this area of the law. Citizens Advice offers an advice is always advisable, providing you have somebody service and will be able to recommend solicitors in sufficiently trustworthy to appoint as your attorney. your area.

Life is all about changes Dealing with change can be frightening and stressful, we can help you deal with the challenges you are facing.

Call us for more information Freephone 0800 328 3282 [email protected] coodes.co.uk

Wills & Probate Trusts & Tax Planning Lasting Powers of Attorney Wills & inheritance disputes Court of Protection Trust & Estate Administration Elder Abuse

Visit www.carechoices.co.uk for further assistance with your search for care 45 Comments, compliments and complaints You should feel able to complain about any aspect www.cornwall.gov.uk/health-and-social-care/ of your support which affects your happiness or adult-social-care/complaints for information about comfort. This might be anything from the way you how to complain about council services. are treated by staff to the quality of the food you are served. You should also feel free to make comments If you have a complaint about a breach of and suggestions about possible improvements to regulations, contact your local office of the your surroundings and the services provided. Care Quality Commission (see below for more information about the CQC). Making a complaint should not be made difficult for you and should not affect the standard of care If your local authority has arranged and funded a that you receive whether in your own home or in a place for you in a care home or has contributed care home or care home with nursing. Care services to a home care service, another option is to are required under national essential standards of complain to your social worker/care manager or the quality and safety to have a simple and easy to use department’s designated complaints manager. complaints procedure. If you have been unable to resolve your complaint, If you are concerned about the care that you, a you can contact the Local Government and Social friend or a relative are receiving, it makes sense Care Ombudsman on 0300 061 0614 and ask them to speak to the manager of the service about your to assist you. The Local Government and Social Care concerns before you take any further action. The Ombudsman looks at complaints about councils and problem may be resolved quite easily once they are some other authorities and organisations, including made aware of it. However, if you need to make a Adult Social Services providers (such as care homes formal complaint, you should initially contact the and home care providers). It is a free service. Its job registered owners of the service. They have a duty is to investigate complaints in a fair and independent to respond to any complaints made. Visit way.

Inspecting and regulating care services Health and social care services must be registered to where it needs to improve. show that they meet a set of standards. It’s always a good idea to check inspection reports The Care Quality Commission (CQC) is the and ratings when choosing a care service. You can independent regulator of health and social care in find reports and ratings on the CQC’s website England. It registers care providers and inspects and (www.cqc.org.uk). Care providers must also display rates services. When things go wrong, the CQC can their latest rating at their premises and on their also take action to protect people who use services. website. After an inspection of a care home or home care agency, the CQC publishes a report of what it found. You can also tell the CQC about your experiences The report looks at how well the service meets of care – good or bad. It can use your information the CQC’s five key questions: Is the service safe? to see where it should inspect next, and what to Effective? Caring? Responsive to people’s needs? look out for when it does. If you want to share your Well-led? experience of care, visit www.cqc.org.uk/share

Each care home and home care agency will get Tel: 03000 616161 an overall rating of outstanding, good, requires Email: [email protected] improvement or inadequate. It will also get ratings Web: www.cqc.org.uk Write to: The Care Quality Commission, Citygate, for each key question. The ratings mean you can Gallowgate, Newcastle upon Tyne NE1 4PA easily see where a service is performing well, and

46 Search for care at www.carechoices.co.uk to find support in your area Out-of-county care You can choose a care home outside your home suitable for your assessed needs and comply with county. You may want to be closer to friends, family the paying authority’s terms and conditions. members or you may want to relocate to another part of the country. You should seek further advice before making your decision. If your care home place is state-funded, speak to the local authority about who is responsible for For help finding care providers in Cornwall and your care fees, especially if you choose a care home other regions, visit www.carechoices.co.uk with in another region. Any home you choose must be details of your requirements.

Protecting vulnerable adults Vulnerable adults may experience abuse, neglect • someone who deliberately exploits vulnerable and worse. A vulnerable adult is a person aged 18 people. years or over who may be unable to take care of themselves or protect themselves from harm or If you think someone is being abused, call Adult from being exploited. Social Services on 0300 1234 131. Your concerns will be taken seriously and will receive prompt attention, What is adult abuse? advice and support. Abuse is mistreatment that violates a person’s human and civil rights. The abuse can vary from If the abuse is also a crime such as assault, racial treating someone with disrespect in a way which harassment, rape or theft you should involve the significantly affects the person’s quality of life, to police to prevent someone else from being abused. causing actual physical suffering. If the police are involved Adult Social Services will work with them and with you to support you. It can happen anywhere – at home, in a care home or a care home with nursing, a hospital, If you are worried about contacting the police you in the workplace, at a day centre or educational can contact Adult Social Services on 0300 1234 131 establishment, in supported housing or in the street. to talk things over first. If immediate action is needed dial 999. Forms of abuse could be physical, sexual, psychological, emotional or financial. It could also You can also: cover the issues of modern slavery, self-neglect and • contact the Care Quality Commission (CQC) on institutional abuse – where the abuse affects more 03000 616161 if the vulnerable adult is living in a than one person within an organisation and is not registered care home, care home with nursing or addressed by the service’s management. receiving home care services; or Who might be causing the abuse? • let a public service professional, such as a social The person who is responsible for the abuse may be worker, community nurse, GP, probation officer known to the person abused and could be: or district nurse know your concerns. They • a care worker or volunteer; have responsibilities under the county’s adult protection procedure and can advise you about • a health worker, social care or other worker; what to do next. • a relative, friend or neighbour; The Disclosure and Barring Service (DBS) • another resident or service user; There is a barring system for all those intending • an occasional visitor or someone who is providing to work, or working with children and vulnerable a service; or adults. 

Visit www.carechoices.co.uk for further assistance with your search for care 47  This service combines the criminal records required to refer workers to the DBS where, in checking and barring functions. For disclosure their view, the individual has been guilty of information and services, visit www.gov.uk/dbs misconduct that harmed or placed at risk of harm, a vulnerable adult. Care home owners, home care agencies and employment agencies that supply care workers are People who know they are confirmed on the list required to request checks as part of a range of pre- but seek employment in care positions will face employment checks, including disclosures from criminal charges including possible imprisonment. the DBS. It is also an offence for an employer or voluntary organisation to knowingly employ a barred person in Care providers and suppliers of care workers are also a regulated activity role. Residential care in Cornwall

This Directory is divided into geographical areas listed on this map. Bude Home care providers can be found on page 27. DEVON

West Cornwall 49 Launceston Camelford CELTIC SEA Central Cornwall 53

East Cornwall 58 Bodmin

Lostwithiel Newquay Saltash

Perranporth St Austell Downderry

Truro St Ives Redruth ENGLISH CHANNEL

Penzance Falmouth Helston

Mullion

Isles of Scilly

Search for care in your area

48 Search for care at www.carechoices.co.uk to find support in your area West Cornwall care homes Advertisers are highlighted

Acorn Park Lodge Cornwall Care – Headlands 22 Park Road, Redruth TR15 2JG Headland Road, Carbis Bay, St Ives TR26 2NT Tel: 01209 698595 LDA Tel: 01736 795769 Advert inside front cover OP D PD MH SI YA Albany House – Redruth 129 Albany Road, Redruth TR15 2JB Courtlands Care Home Tel: 01209 210526 LDA MH Rosudgeon, Penzance TR20 9PN Tel: 01736 710476 OP D PD Antron Manor Crossroads House Care Home Antron Hill, Mabe Burnthouse, Penryn TR10 9HH Scorrier, Redruth TR16 5BP Tel: 01326 376570 OP Tel: 01209 820551 OP D PD MH SI YA Appledown Downes Residential Care Home, The 15 Heather Lane, Canonstown, Hayle TR27 6NG Foundary Hill, Hayle TR27 4HW Tel: 01736 740952 LDA Tel: 01736 754400 OP Ar-Lyn Residential Home Fairfield House Vicarage Lane, Lelant, St Ives TR26 3JZ Bridge, Portreath, Redruth TR16 4QG Tel: 01736 753330 OP PD SI Tel: 01637 416444 LDA Breage House Garsewednack Residential Home Breage, Helston TR13 9PW 132 Albany Road, Redruth TR15 2HZ Tel: 01326 565805 OP D PD LDA YA Tel: 01209 215798 OP D Bungalow, The Godolphin House Care Home 38 Polweath Road, Penzance TR18 3PN 42 Godolphin Road, Helston TR13 8QF Tel: 01736 330638 OP D PD LDA SI YA Tel: 01326 572609 OP D PD MH Chy-An-Towans Harbour House 11 Upton Towans, Hayle TR27 5BJ Penberthy Road, Portreath, Redruth TR16 4LW Tel: 01209 843276 Tel: 01736 754152 LDA OP D PD SI YA Highdowns Residential Home Chypons Residential Home Highdowns, Blackrock, Camborne TR14 9PD Clifton Hill, Newlyn, Penzance TR18 5BU Tel: 01209 832261 LDA MH Tel: 01736 362492 OP D MH Hillcrest Clinton Lodge 2 Trefusis Road, Redruth TR15 2JH 11 Clinton Road, Redruth TR15 2LL Tel: 01209 698595 LDA Tel: 01209 697200 D PD LDA SI YA Huthnance Park Cornwall Care – Blackwood Nancegollan, Helston TR13 0AZ Roskear, Camborne TR14 8BA Tel: 01637 416444 LDA Tel: 01209 713498 Langholme Advert inside front cover OP D PD MH Arwenack Avenue, Falmouth TR11 3LD Cornwall Care – Green, The Tel: 01326 314512 OP Drump Road, Redruth TR15 1LU Little Trefewha Care Home Tel: 01209 215250 Praze an Beeble, Camborne TR14 0JZ Advert inside front cover OP D PD MH SI YA Tel: 01209 831566 OP

Visit www.carechoices.co.uk for further assistance with your search for care 49 West Cornwall care homes continued Advertisers are highlighted

Lowenac Poldark 2 Lowenac Gardens, Camborne TR14 7EX Poldark, Skinners Bottom, Redruth TR16 5EA Tel: 01637 416444 LDA Tel: 01637 416444 OP LDA Menwinnion Country House Polventon Residential Care Home Lamorna Valley, Penzance TR19 6BJ St Keverne, Helston TR12 6NS Tel: 01736 810233 OP D PD MH Tel: 01326 280734 OP D PD MH Morovahview Residential Home Ridgewood 1 Bar View Lane, Hayle TR27 4AJ 54 Mount Pleasant Road, Camborne TR14 7RJ Tel: 01736 753772 OP D MH Tel: 01209 710799 LDA Mount Pleasant House Ridgewood Lodge Pentalek Road, Camborne TR14 7RQ 51 Roskear, Camborne TR14 8DQ Tel: 01209 716424 OP Tel: 01209 714032 LDA MH Old Manor House, The Roscarrack House 6 Regent Terrace, Penzance TR18 4DW Bickland Water Road, Falmouth TR11 4SB Tel: 01736 363742 OP D PD SI YA Tel: 01326 312498 OP Parc Vro Residential Home Rose House Mawgan-in-Meneage, Mawgan, Rose House, Wheal Rose, Scorrier, Redruth TR16 5DF Helston TR12 6AY Tel: 01209 891090 LDA Tel: 01326 221275 Advert page 51 OP D MH Rosemerryn Pendarves 2a Cadogan Road, Camborne TR14 7RS 3 Pendarves Road, Camborne TR14 8QB Tel: 01209 610210 LDA YA Tel: 01209 610827 LDA YA Rosewarne Pendarves Residential Care Home Holman Park, Tehidy Road, 25 Pendarves Road, Camborne TR14 8FD Camborne TR14 7QF Tel: 01209 713729 OP PD LDA SI YA Tel: 01209 714576 OP PD SI Rosewarne Care Penlee Residential Care Home Largiemore, 42 Tehidy Road, Camborne TR14 8LL 56 Morrab Road, Penzance TR18 4EP Tel: 01209 712854 LDA Tel: 01736 364102 OP D MH YA Rosewin Penmeneth House 16 Gwinear Road, Connor Downs, 16 Penpol Avenue, Hayle TR27 4NQ Hayle TR27 5JQ Tel: 01736 752359 OP Tel: 01209 614635 LDA Pine Trees Care Centre Silverdale 15 Horsepool Road, Connor Downs, 10 Trewirgie Road, Redruth TR15 2SP Hayle TR27 5DZ Tel: 01209 217585 LDA Tel: 01736 753249 OP St Clair House Pines, The 32 Basset Road, Camborne TR14 8SL Poldory, Carharrack, Redruth TR16 5HS Tel: 01209 713273 Advert page 51 OP Tel: 01637 416444 LDA YA

50 Search for care at www.carechoices.co.uk to find support in your area West Cornwall care homes continued

St Mary’s Haven Trelawney House St Marys Street, Penzance TR18 2DH Polladras, Breage, Helston TR13 9NT Tel: 01736 367342 OP D PD SI YA Tel: 01872 278378 LDA YA Station Villa Tremethick House 18 Station Hill, Hayle TR27 4NG Meadowside, Redruth TR15 3AL Tel: 01736 755251 OP D PD LDA YA Tel: 01209 215713 OP D PD SI YA Thornbury Trewidden Care Home West Tolgus, Redruth TR15 3TN Trewidden Road, St Ives TR26 2BX Tel: 01637 416444 LDA Tel: 01736 796856 OP D MH Tolverth House Trewithen Long Rock, Penzance TR20 8JQ Treslothan, Camborne TR14 9LP Tel: 01736 710736 OP D PD MH AD Tel: 01209 612151 LDA YA Tranquil Cross Wheal Gerry South Drive, Tehidy, 33, 34 and 36 Wheal Gerry, Camborne TR14 0EZ Camborne TR14 8TY Tel: 01637 416444 LDA Tel: 01637 416444 LDA YA Trefusis White House Falmouth, The 38 Trefusis Road, Redruth TR15 2JH 128 Dracaena Avenue, Falmouth TR11 2ER Tel: 01209 219333 LDA YA Tel: 01326 318318 OP

St Clair House ParcParc Vro “We Care About Care” ‘A‘A wellwell establishedestablished familyfamily run home setset inin beautifulbeautiful country surroundings’ Our aim is to assist each resident to live their lives as they wish, to have the WeWe areare aa small,small, friendlyfriendly homehome with exceptional staff and home freedom of making choices for themselves, cooking, all facilities offered. Day Care and trial visits welcome. with the knowledge that they have 24-hour High standardDementia of Dementia Care available. Care available. full care available when needed. ForFor a abrochure brochure and and toto arrange a visitvisit pleaseplease tel: tel:01326 01326 221275 221275 HomeREG. manager MAN Alison - Miss Stevenson. Abi Bidgood 32 Basset Road, Camborne, Cornwall, TR14 8SL ParcParc Vro,Vro, Mawgan,Mawgan, Helston TR12 6AY6AY Tel: (01209) 713273 • Email: [email protected] www.stclaircare.com RegisteredRegistered withwith CQC.CQC. MemberMember ofof NCA.NCA.

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Visit www.carechoices.co.uk for further assistance with your search for care 51 West Cornwall care homes with nursing Advertisers are highlighted

Beeches Nursing Home, The Penhellis Nursing Home 22 St Georges Road, Hayle TR27 4AH Cross Street, Helston TR13 8NQ Tel: 01736 752725 D PD SI Tel: 01326 565840 OP D PD SI Benoni Nursing Home Ltd Poldhu 12 Carrallack Terrace, St Just, Poldhu Cove, Mullion, Penzance TR19 7LW Helston TR12 7JB Tel: 01736 788433 OP D PD Tel: 01326 240977 OP PD YA Bonaer Care Home Ponsandane 17 Station Hill, Hayle TR27 4NG Chyandour Terrace, Tel: 01736 752090 OP PD SI Penzance TR18 3LT Chylidn Tel: 01736 330063 OP D PD LDA Valley Lane, Carnon Downs, Truro TR3 6LP Porthgwara Nursing Home Tel: 01872 863900 LDA YA North Corner, Coverack, Cornwall Care – St Martin’s Helston TR12 6TG St Martin’s Crescent, Camborne TR14 7HJ Tel: 01326 280307 OP PD YA Tel: 01209 713512 St Teresa’s Care Home With Nursing Physical Advert inside front cover OP D PD MH SI YA Disabilities Cornwall Care – Trengrouse Long Rock, Penzance TR20 9BJ Trengrouse Way, Helston TR13 8BA Tel: 01736 710336 OP PD YA Tel: 01326 573382 Trefula House Advert inside front cover OP D PD MH SI YA St Day, Redruth TR16 5ET Cornwall Care – Trevern Tel: 01209 820215 OP D PD MH 72 Melville Road, Falmouth TR11 4DD Tel: 01326 312833 Tregenna House Advert inside front cover OP D PD MH SI YA Pendarves Road, Camborne TR14 7QG Cornwall Care – Trewartha Tel: 01209 713040 OP D MH Trewartha Estate, Carbis Bay, St Ives TR26 2TQ Tel: 01736 797183 Trevaylor Manor Advert inside front cover OP D PD MH SI YA Gulval, Penzance TR20 8UR Tel: 01736 350856 OP D PD MH Fairholme Roskear, Camborne TR14 8DN Tel: 01209 714491 Advert adjacent OP PD YA FAIRHOLME NURSING HOME Glencoe Care Home 24 hour care provided by experienced qualified nurses 23 Churchtown Road, Gwithian, in a warm and caring environment ◆ Short and long term placements ◆ Hayle TR27 5BX ◆ Competitive fees ◆ Tel: 01736 752216 OP D PD LDA ◆ Good home cooking with special diets catered for ◆ ◆ Regular visits from the chiropodist and hairdresser ◆ ◆ Excellent links within the community ◆ King Charles Court ROSKEAR, CAMBORNE, CORNWALL TR14 8DN Marlborough Road, Falmouth TR11 3LR TELEPHONE: (01209) 714491 Tel: 01326 311155 OP D PD SI WWW.FAIRHOLMENURSINGHOME.CO.UK

52 Search for care at www.carechoices.co.uk to find support in your area Central Cornwall care homes Advertisers are highlighted

Averlea Residential Home Cornwall Care – Woodland Fore Street, Polgooth, St Austell PL26 7BP Woodland Road, St Austell PL25 4RA Tel: 01726 66892 OP D Tel: 01726 72903 Advert inside front cover Beach, The OP D PD MH SI YA Alexandra Road, Newquay TR7 3NB Crantock Lodge Tel: 01637 854942 LDA 34 Bonython Road, Newquay TR7 3AN Beech Lodge Tel: 01637 872112 OP 97 Bodmin Road, St Austell PL25 5AG Crescent Residential Care Home, The Tel: 01726 61518 OP D 1 Island Crescent, Newquay TR7 1DZ Bigwig House Tel: 01637 874493 OP MH YA Rhubarb Hill, Holywell Bay, Newquay TR8 5PT Cross Keys Tel: 01637 416444 YA 17 Church Road, Penryn TR10 8DA Bos Y’n Dre Tel: 01326 372979 LDA YA 76 Bodmin Road, St Austell PL25 5AG East Wheal Rose Tel: 01726 74629 LDA St Newlyn East, Newquay TR8 5JD Caprera Tel: 01872 519040 LDA YA 61 Truro Road, St Austell PL25 5JG Tel: 01726 72956 OP D MH YA Grove, The 181 Charlestown Road, Charlestown, Clovelly House Care Home St Austell PL25 3NP 18 St Michaels Road, Newquay TR7 1RA Tel: 01726 76481 OP Tel: 01637 876668 OP Comprigney Vean Heightlea Comprigney Hill, Truro TR1 3EF Old Falmouth Road, Truro TR1 2HN Tel: 01872 263344 Tel: 01637 416444 LDA LDA YA Copper Beeches Lodge HF Trust – Trelawney 52 Truro Road, St Austell PL25 5JJ 34 Brookside, St Austell PL25 4HL Tel: 01726 74024 LDA YA Tel: 01726 69735 LDA Cornwall Care – Penberthy HF Trust – Trelowen 111 Mountwise, Newquay TR7 2BT 1 Blowing House Lane, St Austell PL25 5AT Tel: 01637 873845 Tel: 01726 65366 OP LDA YA Advert inside front cover OP D PD MH SI YA Hollies, The Cornwall Care – Redannick 1 Tremodrett Road, St Austell PL26 8JA Redannick Lane, Truro TR1 2JP Tel: 01726 890247 OP D PD MH SI Tel: 01872 276889 Hollybush Residential Home Advert inside front cover OP D PD MH SI YA 45 Glamis Road, Newquay TR7 2RY Cornwall Care – Trevarna Tel: 01637 874148 OP D 4 Carlyon Road, St Austell PL25 4LD Kimberley Court Tel: 01726 75066 Kimberley Close, Crantock Street, Newquay TR7 1JG Advert inside front cover OP D PD MH SI YA Tel: 01637 850316 OP D

Visit www.carechoices.co.uk for further assistance with your search for care 53 Longview Care Home

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·VORQHOLQHVV ODQGVFDSHGJDUGHQV DQGLVRODWLRQ )RUDIUHHEURFKXUHRUWRÀQGRXW how we can help, please call the home manager on: 01872 573378

Longview committed to caring Longview/RQJYLHZ&DUH+RPH5RVHKLOO*RRQKDYHUQ7UXUR&RUQZDOO75-; Care Home, Rosehill, Goonhavern, Truro, Cornwall, TR4 9JX

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Longview committed to caring

Longview committed to caring Central Cornwall care homes continued Advertisers are highlighted

Lilena Residential Care Home Pentree Lodge Residential Care Home Longview 2 Quintrell Road, St Columb Minor, Newquay TR7 3DZ 63-65 Pentire Avenue, Pentire, Tel: 01637 877662 OP MH YA Newquay TR7 1PD Care Home Tel: 01637 878437 Littlecroft MH Rhubarb Hill, Hollywell Bay, Newquay TR8 5PT Perran Bay Care Home Tel: 01637 416444 LDA YA St Pirans Road, Perranporth TR6 0BH Longview Care Home Ltd Tel: 01872 572275 OP Rosehill, Goonhavern, Truro TR4 9JX Philiphaugh Manor Tel: 01872 573378 Advert page 54 OP D PD MH Station Road, St Columb TR9 6BX Lowena Tel: 01637 880520 D PD MH SI Mitchell Hill, Truro TR1 1JX Rosehill House Tel: 01872 270013 LDA Ladock, Truro TR2 4PQ Lowenva Care Tel: 01726 883776 LDA Rescorla, St Austell PL26 8YT Rosehill House Residential Home Tel: 01726 850823 D PD LDA MH SI YA Middleway, St Blazey, Par PL24 2LB Manse, The Tel: 01726 812424 OP D 15 Cargoll Road, St Newlyn East, Newquay TR8 5LB Rowans Residential Care Home Tel: 01872 510844 OP D 31 Goonown, St Agnes TR5 0UY $IDPLO\UXQKRPHRIIHULQJDKLJKVWDQGDUGRI Menna House Tel: 01872 552147 OP GHPHQWLDFDUHLQ&RUQZDOO(VWDEOLVKHGVLQFH Menna, Grampound Road, Truro TR2 4HA Tel: 01726 883478 LDA YA September Lodge Wheal Hope, Goonhavern, Truro TR4 9QJ ZHVSHFLDOLVHLQGHPHQWLDFDUHSURYLVLRQ Montrose Barn Tel: 01637 416444 LDA $FDUHHQYLURQPHQWGHVLJQHGWR 6SHFLDOLVHGLQIXOOWLPHUHVSLWHDQG Rose-in-Vale, Mithian, St Agnes TR5 0QE SURPRWHLQGHSHQGHQFHDQGZHOOEHLQJ GD\FDUH Tel: 01872 553059 LDA Springfield Springfield House, Perrancoombe, $QHQYLURQPHQWZKHUHZHSURPRWH 2IIHUVKRPHFRRNHGIRRGZLWK Mowhay, The Perranporth TR6 0JA DQGVDIHJXDUGKHDOWKZHOIDUHDQG YDULHGPHQXV Coosebean, Kenwyn, Truro TR4 9EA Tel: 01637 416444 LDA TXDOLW\RIOLIH :HKDYHDYLVLWLQJFKLURSRGLVW Tel: 01872 264595 OP YA St Erme Campus :HHQJDJHZLWKIDPLO\PHPEHUVDQG KDLUGUHVVHUDQGRFFXSDWLRQDOWKHUDSLVWV Nak Centre FDUHUVDVFDUHSDUWQHUV St Erme, Truro TR4 9BW $YDULHW\RIGDLO\HQWHUWDLQPHQWDQG Sundial House, Coosebean, Truro TR4 9EA Tel: 01872 264231 LDA YA 3HUVRQFHQWHUHGFDUHLVSDUDPRXQW UHFUHDWLRQDOSURJUDPPHVDUHRUJDQLVHG Tel: 01872 260996 Advert page 56 LDA DVFKRLFHVZLVKHVOLNHVDQGGLVOLNHV IRUWKHUHVLGHQWV St George’s Hotel – Care Home DUHNHSWDWWKHKHDUWRIFDUHSODQQLQJ Ocean Hill Lodge Residential Care Home 6HWLQWKUHHDFUHVRIEHDXWLIXO 4-6 Trelawney Road, Newquay TR7 2DW St George’s Road, Truro TR1 3JE :HDLPWRDOOHYLDWHSHRSOH·VORQHOLQHVV ODQGVFDSHGJDUGHQV Tel: 01872 272554 Advert page 56 Tel: 01637 874595 OP D OP DQGLVRODWLRQ Penrice House Sunningdale House )RUDIUHHEURFKXUHRUWRÀQGRXW Porthpean, St Austell PL26 6AZ Boscawen Road, Perranporth TR6 0EP how we can help, please call the Tel: 01726 73067 OP Tel: 01872 571151 OP D MH home manager on: 01872 573378 Penrose Farm Tanglewood Bodmin Road, Goonhavern, Truro TR4 9QF Coombe Road, Lanjeth, St Austell PL26 7TF Tel: 01872 573938 LDA YA Tel: 01726 71088 LDA YA Longview Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism committed to caring User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs Longview/RQJYLHZ&DUH+RPH5RVHKLOO*RRQKDYHUQ7UXUR&RUQZDOO75-; Care Home, Rosehill, Goonhavern, Truro, Cornwall, TR4 9JX Visit www.carechoices.co.uk for further assistance with your search for care 55

longview-links.indd 1 23/11/11 15:04:54

Longview committed to caring

Longview committed to caring Sundial House is a small family run home situated in a beautiful rural setting within walking distance of Truro. Established over 40 years, our philosophy is to provide quality care and accommodation to adults with a varied range of learning disabilities. Our person-centred staff allow residents to enjoy an independent T: 01872 260996 choice of services in a warm, friendly E: [email protected] environment. www.nakcentre.co.uk Long term and day care needs provided.

St George’s Hotel Care Home

At St George’s you will feel at home, not in a home.

. A lovely house with a caring and comfortable . 24-hour care atmosphere . Level walking ground to shops (5 mins) WHERE QUALITY OF LIFE IS IMPORTANT . Private telephones & individual numbers in . Visiting hairdresser and chiropodist We have been caring for people since 1978. all rooms (no line rental charged, standard BT call . Grade II listed building Visit us and talk to our residents. charges apply)

St. George’s Road, Truro, Cornwall TR1 3JE . Owner: Mr R. Little . Contact: Mrs J. Coon – Manager . Tel: 01872 272554

Celebrating Life Kenwyn is more than a care home. It’s a family home. A friendly home. Your home. A home that provides tailored care, beautiful environments and choice in every meal or activity. Visit us anytime for friendly advice, or go to www.barchester.com for more information. Call: 01872 464 403 Newmills Lane, Truro, Cornwall, TR1 3EB

Residential Care • Nursing Care Dementia Care • Respite Care & Short Breaks

Search for care in your area

56 Search for care at www.carechoices.co.uk to find support in your area Central Cornwall care homes continued Advertisers are highlighted

Tarrant House Treseder House 2 Southview, Perrancoombe, Perranporth TR6 0JB 111 Moresk Road, Truro TR1 1BP Tel: 01872 572214 LDA YA Tel: 01872 274172 LDA Tramways Tresillian Residential Home 39 Trebarwith Crescent, Newquay TR7 1DX 41 Eastcliffe Road, Par PL24 2AJ Tel: 01637 874418 LDA Tel: 01726 814834 PD YA Trecarrel Care Home Wentworth Residential Home Castle Dore Road, Tywardreath PL24 2TR 59 South Street, St Austell PL25 5BN Tel: 01726 813588 OP D Tel: 01726 72941 OP Tregarne and Chy Koes Respite Service Woodside Farm House North Street, St Austell PL25 5QE Edgecumbe Road, St Austell PL25 5SW Tel: 01726 72429 LDA Tel: 01726 77401 LDA Tregolls Manor Zion House Tregolls Road, Truro TR1 1XQ Higher Trevellas, St Agnes TR5 0XS Tel: 01872 223330 OP Tel: 01872 552650 D LDA

Central Cornwall care homes with nursing

Amberley House Care Home Kenwyn The Crescent, Truro TR1 3ES Newmills Lane, Kenwyn Hill, Truro TR1 3EB Tel: 0208 422 7365 OP D Tel: 01872 464403 Advert page 56 OP D PD MH YA Carrick Meadowbrook House 11 Carlyon Road, Playing Place, Truro TR3 6EU 52 Grenville Road, Lostwithiel PL22 0RA Tel: 01872 864657 LDA YA Tel: 01208 872810 OP D Cathedral View House Newquay Nursing and Residential Home Kenwyn Church Road, Truro TR1 3DR 55-57 Pentire Avenue, Newquay TR7 1PD Tel: 01872 222132 OP D PD Tel: 01637 873314 OP Cornwall Care – Mountford North Hill House Cyril Road, Truro TR1 3TB Advert inside front cover 7 North Hill Park, St Austell PL25 4BJ Tel: 01872 274097 OP D PD MH SI YA Tel: 01726 72647 OP D PD SI YA Cowbridge Nursing Home Old Roselyon Manor Nursing Home, The Rose Hill, Lostwithiel PL22 0JW Par PL24 2LN Tel: 01208 872227 OP D MH Tel: 01726 814297 OP D PD Eshcol House Nursing Home Roseland Care Ltd 12 Clifton Terrace, Portscatho, Truro TR2 5HR 23 Fore Street, Tregony TR2 5PD Tel: 01872 580291 OP D PD MH Tel: 01872 530665 OP D Hendra Court St Margarets Nursing Home St Andrews Road, Par PL24 2LX Mylords Road, Fraddon, St Columb TR9 6LX Tel: 01726 812277 OP D PD MH SI YA AD Tel: 01726 861497 OP

Visit www.carechoices.co.uk for further assistance with your search for care 57 East Cornwall care homes Advertisers are highlighted

Appleby Lodge Eirenikon Park Residential Home Launceston Road, Kelly Bray, Callington PL17 8DU Bossiney Road, Tintagel PL34 0AE Tel: 01579 383979 OP Tel: 01840 770252 OP Atlantis Care Home Eldon House Residential Home Polperro Road, Polperro PL13 2JP Downgate, Upton Cross, Liskeard PL14 5AJ Tel: 01503 272243 OP D Tel: 01579 362686 OP D PD LDA MH SI YA AD Barnfield House Eventide Residential Home Ltd 10 Barnfield Terrace, Liskeard PL14 4DT 22 Downs View, Bude EX23 8RQ Tel: 01579 345828 LDA MH Tel: 01288 352602 OP Beaumont Court Fairfield Country Rest Home North Petherwin, Launceston PL15 8LR Launcells, Bude EX23 9NH Tel: 01566 785350 OP D PD MH SI YA Tel: 01288 381241 OP D Bowden-Derra Park Garden House Polyphant, Launceston PL15 7PU Polyphant, Launceston PL15 7PU Tel: 01566 880340 D PD LDA MH SI Tel: 01566 880340 D PD LDA MH SI Clann House Residential Home HF Trust – Chy Keres Clann Lane, Lanivet, Bodmin PL30 5HD Tregadillett, Launceston PL15 7EU Tel: 01208 831305 OP Tel: 01566 779805 OP LDA YA Clubworthy House Clubworthy, Launceston PL15 8NZ HF Trust – Roslyn House 68 Molesworth Street, Wadebridge PL27 7DS Tel: 01566 785435 LDA Tel: 01208 815489 LDA Coombe House Residential Home Lamellion, Liskeard PL14 4JU HF Trust – St Teath Site Tel: 01579 346819 OP D MH Trehannick Road, St Teath, Bodmin PL30 3LG Tel: 01208 851462 LDA Cornwall Care – Chyvarhas 22 Saltash Road, Callington PL17 7EF Higher Keason Care Home Tel: 01579 383104 Higher Keason Farm, St Ive, Liskeard PL14 3NG Advert inside front cover OP D PD MH SI YA Tel: 01579 383137 OP YA Cornwall Care – Pengover Highpoint Lodge Pengover Road, Liskeard PL14 3EN 69 Molesworth Street, Tel: 01579 343397 Wadebridge PL27 7DS Advert inside front cover OP D PD MH SI YA Tel: 01208 814525 OP MH Cornwall Care – St Breock Hillsborough Residential Home Whiterock, Wadebridge PL27 7NN Southern Road, Callington PL17 7ER Tel: 01208 812246 Tel: 01579 383138 OP D PD SI Advert inside front cover OP D PD MH SI YA Kilkhampton Lodge Cromarty House Kilkhampton Road, Kilkhampton, 11 Priory Road, Bodmin PL31 2AF Bude EX23 9PA Tel: 01208 78607 LDA Tel: 01288 321129 LDA MH YA

58 Search for care at www.carechoices.co.uk to find support in your area East Cornwall care homes continued Advertisers are highlighted

Kilmar House Porte Rouge Care Home Higher Lux Street, Liskeard PL14 3JU Vicarage Road, Torpoint PL11 2EP Tel: 01579 343066 OP Tel: 01752 814469 OP D YA Kingston House Red Gables Miners Way, Liskeard PL14 3ET 59 Killerton Road, Bude EX23 8EW Tel: 01579 346993 PD LDA SI YA Tel: 01288 355250 OP D PD Liskeard Eventide Home Restgarth 14 Castle Street, Liskeard PL14 3AU Langreek Lane, Polperro PL13 2PW Tel: 01579 342676 Advert below OP Tel: 01503 272016 OP D LDA Manor House Rivermead View Higher Tremar, Tremar, Liskeard PL14 5HJ Station Road, Looe PL13 1HN Tel: 01579 343534 OP D MH Tel: 01503 262014 OP D Michael Batt Foundation – 13 Longmeadow Road RNID Action on Hearing Loss Saltash PL12 6DW 16 Pendean Court Tel: 01752 310531 LDA Barras Cross, Liskeard PL14 6DZ New Witheven Tel: 01579 340201 PD LDA MH SI YA Jacobstow, Bude EX23 0BX Roseacre Tel: 01566 781285 LDA YA St Winnolls, Polbathic, Torpoint PL11 3DX No. 18 Tel: 01503 230256 OP D LDA MH 18 Serpells Meadow, Polyphant, Launceston PL15 7PR Tel: 01566 880340 LDA Rowan House Residential Home 4 Lower Port View, Saltash PL12 4BY Old Vicarage Care Home Tel: 01752 843843 OP D YA Antony, Torpoint PL11 3AQ Tel: 01752 812384 OP D PD MH Springfield House Residential Care Home North Hill, Launceston PL15 7PQ Our House Tel: 01566 782361 South Petherwin, Launceston PL15 7LQ OP D MH Tel: 01566 786736 D PD LDA MH SI YA St Anne’s – Saltash Plougastel Drive, Callington Road, Pen Inney House Saltash PL12 6DJ Lewannick, Launceston PL15 7QD Tel: 01752 847001 OP D Tel: 01566 782318 OP D PD Penbownder House LISKEARD EVENTIDE HOME Trebursye, Launceston PL15 7ES The aim of the Home is to provide a warm, friendly atmosphere where Tel: 01566 774752 OP D LDA MH Residents can retain their independence and privacy. Residents are encouraged to continue with their interests and activities, Pendrea House with the security of care from experienced well-trained staff. We provide day care and have a 14 Westheath Avenue, Bodmin PL31 1QH designated respite room which can be Tel: 01208 74338 OP booked in advance. Penmount Grange Tel: 01579 342676 Lanivet, Bodmin PL30 5JE 14 Castle Street, Liskeard, PL14 3AU www.liskeardeventidehome.co.uk Tel: 01208 831220 OP D PD LDA

Visit www.carechoices.co.uk for further assistance with your search for care 59 East Cornwall care homes continued Advertisers are highlighted

St Anne’s Residential Home Ltd Tremanse House Care Home Whitstone, Holsworthy EX22 6UA Beacon Hill, Bodmin PL31 1JA Tel: 01288 341355 OP D Tel: 01208 74717 OP MH YA St Anthony’s Residential Home Ltd Trevanion House Holidays Ltd Station Road, Liskeard PL14 4BY Trevanion Road, Wadebridge PL27 7PA Tel: 01579 342308 OP D Tel: 01208 814903 LDA St Petroc’s Care Home Trezela House St Nicholas Street, Bodmin PL31 1AG 23 Egloshayle Road, Wadebridge PL27 6AD Tel: 01208 76152 OP D Tel: 01208 813756 OP D LDA MH YA Stoneybridge Cottage Udal Garth Pengover Road, Liskeard PL14 3NH 2 North Road, Torpoint PL11 2DH Tel: 01579 348774 LDA YA Tel: 01752 815999 LDA YA Sunrays White House Care Home, The Stratton Road, Bude EX23 8AQ 40 Castle Street, Bodmin PL31 2DU Tel: 01566 781285 LDA YA Tel: 01208 72310 OP D PD MH Tamara House Woodlands Thanckes Close, Torpoint PL11 2RA Well Park Road, Drakewalls, Gunnislake PL18 9ED Tel: 01752 813527 OP D MH Tel: 01822 832451 LDA YA

East Cornwall care homes with nursing

Addison Park Castle Hill House Care Home with Nursing St Therese Close, Callington PL17 7QF Castle Street, Bodmin PL31 2DY Tel: 01579 383488 OP D Tel: 01208 73802 OP D PD

Asheborough House Care Centre Cornwall Care – Cedar Grange – Saltash Cross Lanes, Lanstephan, St Stephens, Saltash PL12 4AP Launceston PL15 8FB Tel: 01752 845206 OP D PD Tel: 01566 773049 Advert inside front cover OP D PD MH SI YA Beech Lawn Nursing and Residential Home Cornwall Care – Chyvarhas 45 Higher Lux Street, Liskeard PL14 3JX 22 Saltash Road, Callington PL17 7EF Tel: 01579 346460 OP D PD MH Tel: 01579 383104 Advert inside front cover Belmont House Nursing Home OP D PD MH SI YA Love Lane, Bodmin PL31 2BL Cornwall Care – Pengover Tel: 01208 264845 OP D Pengover Road, Caritate Nursing Home Liskeard PL14 3EN Laninval House, Treningle Hill, Bodmin PL30 5JU Tel: 01579 343397 Advert inside front cover Tel: 01208 75628 PD YA OP D PD MH SI YA

60 Search for care at www.carechoices.co.uk to find support in your area East Cornwall care homes with nursing continued Advertisers are highlighted

Elms Care Centre, The Torpoint Nursing Centre 108 Grenfell Avenue, Saltash PL12 4JE Vicarage Road, Torpoint PL11 2BW Tel: 01752 846335 OP Tel: 01752 813677 OP D PD MH YA Hillcrest House Trelana Barbican Road, East Looe PL13 1NN Northcott Mouth Road, Poughill, Tel: 01503 265151 OP D PD MH SI YA Bude EX23 9EL Kernow House Tel: 01288 354613 D PD MH SI Landlake Road, Launceston PL15 9HP Trewiston Lodge Nursing Home Tel: 01566 777841 Advert page 56 OP D PD MH YA St Minver, Wadebridge PL27 6PU Malvern House Tel: 01208 863488 OP 10 St Stephens Road, Saltash PL12 4BG Trezela House Tel: 01752 842463 OP D PD SI 23 Egloshayle Road, Pendruccombe House Wadebridge PL27 6AD 23 Tavistock Road, Launceston PL15 9HF Tel: 01208 813756 OP D LDA MH YA Tel: 01566 776800 OP Windmill Court Rosewood House St Miniver, Wadebridge PL27 6RD Polyphant, Launceston PL15 7PU Tel: 01208 863831 OP PD SI Tel: 01566 880340 D PD LDA MH SI Tamar House Nursing Home See page 42 for more information on paying for 175 Old Ferry Road, Saltash PL12 6BN care homes in Cornwall. Tel: 01752 843579 OP D PD

Search for care in your area

www.carechoices.co.uk • Find care providers quickly and easily • Search by location and care need • Information on care quality With so many providers to choose from, • Links to inspection reports where do you start? • Additional information, photos and web links • Brochure requests

Visit www.carechoices.co.uk for further assistance with your search for care 61 Useful local contacts

Adult Social Services Cornwall Rural Community Council Cornwall Council, New County Hall, Treyew Road, A Cornish charity that promotes the needs of rural Truro TR1 3AY communities and runs services for carers, people Tel: 0300 1234 131 with mental health conditions, children and young Email: [email protected] people. Web: www.cornwall.gov.uk 2 Princes Street, Truro TR1 2ES Tel: 01872 273952 Enquiries about all council services can be made Email: [email protected] at any of the Information Services (see page 63). Web: www.cornwallrcc.org.uk Copies of this Directory are available from many of them as well. Direct Payments Team Part of Adult Social Services. Age UK Cornwall and Isles of Scilly Tel: 0300 1234 131 Aims to improve the lives of all older people by helping to solve problems and offering advice. Disability Cornwall Boscawen House, Chapel Hill, Truro TR1 3BN Aims to empower disabled people to achieve Tel: 01872 266383 independence, choice and control. Email: [email protected] Units 1G/H Guildford Road Industrial Estate, Web: www.ageuk.org.uk/cornwall Guildford Road, Hayle TR27 4QZ Tel: 01736 759500 Alzheimer’s Society, Cornwall and Isles of Scilly Email: [email protected] Works to improve the quality of life of people Web: www.disabilitycornwall.org.uk affected by dementia. The Old Chapel Business Centre, Offices 6 and 7, Hearing Loss Cornwall Greenbottom, Truro TR4 8QP Supports deaf and hard of hearing people in Tel: 01872 277963 Cornwall and the Isles of Scilly. Email: [email protected] 3 Walsingham Place, Truro TR1 2RP Tel: 01872 225868 Carers’ Break Service Textphone: 01872 263664 Information, support and services to carers, Email: [email protected] concerned family and friends. Web: www.hearinglosscornwall.org 207/208 Victoria Beacon Place, Station Approach, Victoria, Roche, St Austell PL26 8LG Outlook South West Tel: 01726 890828 Offers a range of psychological therapies to people Email: [email protected] aged 16+ registered with a GP practice in Cornwall. Web: www.carersbreak.org.uk It is free to access and includes everything from Cognitive Behavioural Therapy and traditional Cornwall Mobility counselling services, to the latest evidence-based Specialist services and equipment for people treatments. throughout the South West Peninsula to help with 2d Restormel Estate, Lostwithiel PL22 0HG independent mobility. Tel: 01208 871905 • Web: www.outlooksw.co.uk North Buildings, Royal Cornwall Hospital, Truro TR1 3LQ PALS (Patient Advice Liaison Service) Tel: 01872 254920 For comments, compliments and complaints about Email: [email protected] NHS services. Web: www.cornwallmobility.co.uk Room 11, Banham House, Bodmin Hospital PL31 2QT

62 Search for care at www.carechoices.co.uk to find support in your area Tel: 01208 834620 Support in Cornwall Email: [email protected] Find out more about what services and events are provided in your local community, as well as Royal Cornwall Hospitals NHS Trust information and advice. Web: www.royalcornwall.nhs.uk Web: www.supportincornwall.org.uk

Royal Cornwall Hospital Tremorvah Industries Treliske, Truro TR1 3LJ Endeavours to match the best mobility equipment Tel: 01872 250000 to people’s needs and aspirations. Unit 8, Threemilestone Industrial Estate, St Michael’s Hospital Truro TR4 9LD Trelissick Road, Hayle TR27 4JA Tel: 01872 324340 Tel: 01736 758854 Email: [email protected] West Cornwall Hospital Web: www.tremorvah.co.uk St Clare Street, Penzance TR18 2PF Tel: 01736 874000 Information Services Information Services are located in major towns Shared Lives South West across Cornwall. Specialists will be able to advise A social care service that enables people with a you on all council services, including how Adult learning disability or mental health issues, older Social Services can help you with your search for people, parents with a learning disability and people care. Adult Social Services has a dedicated referral with dementia to get support in the ordinary homes team, which can be contacted on 0300 1234 131. of its approved carers. General enquiries are also welcome by email at Trewellard Farm, Wheal Rose, Scorrier, [email protected] Redruth TR16 5DH Find details of your local Information Service at Tel: 01209 891888 www.cornwall.gov.uk/council-and-democracy/ Email: [email protected] contacting-the-council/information-service Web: www.sharedlivessw.org.uk

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Visit www.carechoices.co.uk for further assistance with your search for care 63 Useful national contacts

Action on Elder Abuse (AEA) Carers Trust Works to protect, and prevent the abuse of, Works to improve support, services and recognition vulnerable older adults. for anyone who is caring, unpaid, for a family Helpline: 0808 808 8141 member or friend. Email: [email protected] Web: www.carers.org Web: www.elderabuse.org.uk Carers UK Age UK The voice of carers. Tel: 0800 055 6112 • Web: www.ageuk.org.uk Tel: 0808 808 7777 Web: www.carersuk.org Al-Anon Family Groups Worried about someone’s drinking? Help and hope Citizens Advice for families and friends of alcoholics. Practical, reliable, up-to-date information on a wide Helpline: 0800 008 6811 (10.00am to 10.00pm) range of topics. Email: [email protected] Tel: 03444 111444 Web: www.al-anonuk.org.uk Web: www.citizensadvice.org.uk

Alzheimer’s Society Elderly Accommodation Counsel Helpline: 0300 222 1122 Help older people make informed choices about Monday to Wednesday, 9.00am to 8.00pm; meeting their housing and care needs. Thursday and Friday, 9.00am to 5.00pm; Saturday Web: www.housingcare.org and Sunday, 10.00am to 4.00pm. Web: www.alzheimers.org.uk Friends of the Elderly A charity that supports older people who have a Association of Charity Officers range of practical needs. A national umbrella body for benevolent charities. Tel: 0207 730 8263 Tel: 0207 255 4480 Email: [email protected] Email: [email protected] Web: www.fote.org.uk Web: www.aco.uk.net Independent Age British Institute of Learning Disabilities (BILD) Produce a wide range of guides and factsheets for Committed to improving the quality of life for older people, their families and carers. people with a learning disability. Tel: 0800 319 6789 Tel: 0121 415 6960 Email: [email protected] Email: [email protected] Web: www.independentage.org Web: www.bild.org.uk My Family Our Needs Care Choices The lifestyle site for families, carers and practitioners Free, independent assistance with finding care supporting children and young adults with additional providers. Searchable website. needs. Web: www.carechoices.co.uk Web: www.myfamilyourneeds.co.uk

Care Quality Commission National Association for Providers of Activities for Independent regulator of care services in England. Older People (NAPA) Tel: 03000 616161 Promotes the importance of activities for older Email: [email protected] persons. Web: www.cqc.org.uk Tel: 0207 078 9375

64 Search for care at www.carechoices.co.uk to find support in your area Email: [email protected] Registered Nursing Home Association (RNHA) Web: www.napa-activities.co.uk Campaigns for high standards in nursing home care. Tel: 0121 451 1088 • Email: [email protected] National Association of Funeral Directors Web: www.rnha.co.uk Tel: 0121 711 1343 Email: [email protected] Relatives and Residents Association, The Web: www.nafd.org.uk Exists for older people needing, or living in, residential care and the families and friends left National Society of Allied and Independent Funeral behind. Directors Tel: 0207 359 8136 • Email: [email protected] Tel: 0345 230 6777 Web: www.relres.org Email: [email protected] Web: www.saif.org.uk SANE Advice on mental health issues. NHS 111 Tel: 0300 304 7000 • Web: www.sane.org.uk You should call NHS 111 if you: Silver Line, The • need medical help fast, but it is not a 999 A 24-hour telephone befriending and advice line. emergency; Tel: 0800 470 8090 • do not know who to call for medical help or you Web: www.thesilverline.org.uk do not have a GP to call; or United Kingdom Home Care Association (UKHCA) • require health information or reassurance about Professional association of home care providers what to do next. from the independent, voluntary, not-for-profit and statutory sectors. For less urgent health needs, you should still contact Tel: 0208 661 8188 your GP in the usual way. The 111 service is also Email: [email protected] available via ‘Typetalk’ 18001 111. Web: www.ukhca.co.uk

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Visit www.carechoices.co.uk for further assistance with your search for care 65 Index - Home care providers

County Care 29 Human Support Group Ltd A Curae Home Care 29 – Passmore Edwards Court 29 A & D Community Care 27 A Caring Touch 27 D I Accomplish Group Lifestyles In Caring Hands 29 D.O.V.E. Project, The 29 (South West) Ltd 27 Advance Cornwall 27 DAC Cornwall 29 K Duchy Care 29 Agincare UK Ltd 27 Karrek Community 29 Alexandras Community Care Kernow Home Care Ltd 30 Penryn 27 E Kerrier Homecare Ltd 30 Alexandras Community Care Eirenikon Park Residential Penzance 27 Home 29 Alexandras Community Care L Redruth 27 F Lanhydrock Care 30 Allied Healthcare Penzance 27 Liskeard Steps 30 Falcare 29 Annette’s Care Ltd Domiciliary 27 Live in Care 30 Forget-Me-Not Homecare Atlantis Care Home 27 Live Life Care Ltd 30 Services 29 Averlea Domiciliary Care 27 Four Seasons Community Care 29 M B Mencap – East Cornwall Bluebird Care (Cornwall North) 27 G Support Service 30 Bluebird Care (Mid and West MSS Care Truro 30 Cornwall) 27 Greenbank Care 29 Bodmin Steps 27 Guinness Care at Home Cornwall 29 N Newcross Healthcare Solutions C Ltd (Truro) 30 Calton House Ltd 27 H North Hill Homecare 30 Harbour Home Care 29 Camborne Steps 27 Nursefinders 30 Hartley Home Care 29 Carers Break Community NursePlus UK 30 Interest Company 27 Havencare (South West) Ltd Caresta Ltd Supported Living 29 O – Unit 2 Penwith Business Health and Care at Home 29 Centre 27 Old Roselyon Domiciliary Care Heart of the South Cornwall Agency, The 30 Carol Spinks Homecare 27 Branch 29 Celtic Care 27 Options Kernow 30 Help at Home Care Service 29 Comfort Care (Truro) Ltd 27 HF Trust – Chy Keres 29 Continuum Care (Cornwall) 27 P HF Trust – Cornwall DCA 29 Corcare 27 Pendeen Community Care Ltd 30 Cornwall Care Ltd Home Instead Senior Care 29 Pendennis House 30 – Home Care 29 Hub, The 29 Pendrea Home Care 30

66 Search for care at www.carechoices.co.uk to find support in your area Home care providers continued Advertisers in bold Penhellis Community Care Ltd 30 Rowans Domiciliary Agency 31 Trewcare Ltd 32 Penhellis Community Care Ltd Royal Mencap Society (Roche) 30 – West Cornwall Support U Service 31 Pentowan Home Care 31 United Care Concepts Ltd 32 Penwith Care 31 RV Care Cornwall 31 United Response Penzance Steps 31 – Cornwall DCA 32 Phoenix Care Cornwall Ltd 31 S United Response South Western Care Services 31 – East Cornwall & Plymouth Pol Community Care Ltd 31 DCA 32 St Clements Vean, 2 & 3 31 PRC Outreach 31 Steps Mid 31 Premier Healthcare Solutions V SW Ltd 31 T Valued Lives Hub 32 Proper Care (Cornwall) Ltd 31 Victoria Community Care Tamarisk Care Agency 31 (Cornwall) Ltd 32 R Taylors of Grampound 32 Tender Loving Care South West 32 Regard Group, The W – Domiciliary Care Cornwall 31 Thyme Care Ltd 32 Westcountry Home Care Restgarth Domiciliary Care Torcare Domiciliary Service 32 Liskeard 32 Ltd 31 Trelawney Care Ltd 32 Westcountry Home Care Ltd 32 Right Nurse Care Services 31 Tremenheere Home Care 32 White River Homecare 32

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Visit www.carechoices.co.uk for further assistance with your search for care 67 Care homes and care homes with nursing providers Advertisers in bold Chy-An-Towans 49 A Chylidn 52 E Acorn Park Lodge 49 East Wheal Rose 53 Chypons Residential Home 49 Addison Park 60 Eirenikon Park Residential Clann House Residential Home 58 Albany House – Redruth 49 Home 58 Clinton Lodge 49 Amberley House Care Home 57 Eldon House Residential Clovelly House Care Home 53 Home 58 Antron Manor 49 Clubworthy House 58 Elms Care Centre, The 61 Appleby Lodge 58 Comprigney Vean 53 Eshcol House Nursing Home 57 Appledown 49 Coombe House Residential Eventide Residential Home Ar-Lyn Residential Home 49 Home 58 Ltd 58 Asheborough House Care Copper Beeches Lodge 53 Centre – Saltash 60 Cornwall Care – Blackwood 49 F Atlantis Care Home 58 Cornwall Care – Cedar Grange 60 Fairfield Country Rest Home 58 Averlea Residential Home 53 Cornwall Care – Chyvarhas 58, 60 Fairfield House 49 Fairholme 52 B Cornwall Care – Green, The 49 Cornwall Care – Headlands 49 Barnfield House 58 Cornwall Care – Mountford 57 G Beach, The 53 Garden House 58 Cornwall Care – Penberthy 53 Beaumont Court 58 Garsewednack Residential Cornwall Care – Pengover 58, 60 Beeches Nursing Home, The 52 Home 49 Cornwall Care – Redannick 53 Beech Lawn Nursing and Glencoe Care Home 52 Residential Home 60 Cornwall Care – St Breock 58 Godolphin House Care Home 49 Beech Lodge 53 Cornwall Care – St Martin’s 52 Grove, The 53 Belmont House Nursing Cornwall Care – Trengrouse 52 Home 60 Cornwall Care – Trevarna 53 H Benoni Nursing Home Ltd 52 Cornwall Care – Trevern 52 Harbour House 49 Bigwig House 53 Cornwall Care – Trewartha 52 Heightlea 53 Bonaer Care Home 52 Cornwall Care – Woodland 53 Hendra Court 57 Bos Y’n Dre 53 Courtlands Care Home 49 HF Trust – Chy Keres 58 Bowden-Derra Park 58 Cowbridge Nursing Home 57 HF Trust – Roslyn House 58 Breage House 49 Crantock Lodge 53 HF Trust – St Teath Site 58 Bungalow, The 49 Crescent Residential Care HF Trust – Trelawney 53 Home, The 53 HF Trust – Trelowen 53 C Cromarty House 58 Highdowns Residential Home 49 Caprera 53 Cross Keys 53 Higher Keason Care Home 58 Caritate Nursing Home 60 Crossroads House Care Home 49 Highpoint Lodge 58 Carrick 57 Hillcrest 49 Castle Hill House Care Home D Hillcrest House 61 with Nursing 60 Downes Residential Care Hillsborough Residential Home 58 Cathedral View House 57 Home, The 49 Hollies, The 53

68 Search for care at www.carechoices.co.uk to find support in your area Care homes and care homes with nursing providers continued Advertisers in bold Hollybush Residential Home 53 Poldhu 52 Huthnance Park 49 N Polventon Residential Care Nak Centre 55 Home 50 K New Witheven 59 Ponsandane 52 Newquay Nursing and Kenwyn 57 Porte Rouge Care Home 59 Residential Home 57 Kernow House 61 Porthgwara Nursing Home 52 No. 18 59 Kilkhampton Lodge 58 North Hill House 57 Kilmar House 59 R Kimberley Court 53 Red Gables 59 O Restgarth 59 King Charles Court 52 Ocean Hill Lodge Residential Ridgewood 50 Kingston House 59 Care Home 55 Ridgewood Lodge 50 Old Manor House, The 50 Rivermead View 59 L Old Roselyon Manor Nursing Langholme 49 Home, The 57 RNID Action on Hearing Loss 16 Pendean Court 59 Lilena Residential Care Old Vicarage Care Home 59 Roscarrack House 50 Home 55 Our House 59 Roseacre 59 Liskeard Eventide Home 59 Rose House 50 Little Trefewha Care Home 49 P Rosehill House 55 Littlecroft 55 Parc Vro Residential Home 50 Rosehill House Residential Longview Care Home Ltd 55 Pen Inney House 59 Home 55 Lowena 55 Penbownder House 59 Roseland Care Ltd 57 Lowenac 50 Pendarves 50 Rosemerryn 50 Lowenva Care 55 Pendarves Residential Care Home 50 Rosewarne 50 M Pendrea House 59 Rosewarne Care 50 Pendruccombe House 61 Rosewin 50 Malvern House 61 Penhellis Nursing Home 52 Rosewood House 61 Manor House 59 Penlee Residential Care Home 50 Rowan House Residential Manse, The 55 Home 59 Penmeneth House 50 Meadowbrook House 57 Rowans Residential Care Penmount Grange 59 Menna House 55 Home 55 Penrice House 55 Menwinnion Country House 50 Penrose Farm 55 S Michael Batt Foundation Pentree Lodge Residential September Lodge 55 Care Home 55 – 13 Longmeadow Road 59 Silverdale 50 Perran Bay Care Home 55 Montrose Barn 55 Springfield 55 Philiphaugh Manor 55 Morovahview Residential Springfield House Residential Home 50 Pine Trees Care Centre 50 Care Home 59 Mount Pleasant House 50 Pines, The 50 St Anne’s Residential Home Mowhay, The 55 Poldark 50 Ltd 60

Visit www.carechoices.co.uk for further assistance with your search for care 69 Care homes and care homes with nursing providers continued Advertisers in bold St Anne’s – Saltash 59 Thornbury 51 Trewidden Care Home 51 St Anthony’s Residential Home Tolverth House 51 Trewiston Lodge Nursing Ltd 60 Torpoint Nursing Centre 61 Home 61 St Clair House 50 Tramways 57 Trewithen 51 St Erme Campus 55 Tranquil Cross 51 Trezela House 60, 61 St George’s Hotel Trecarrel Care Home 57 – Care Home 55 Trefula House 52 U St Margarets Nursing Home 57 Trefusis 51 Udal Garth 60 St Mary’s Haven 51 St Petroc’s Care Home 60 Tregarne and Chy Koes Respite Service 57 St Teresa’s Care Home With W Nursing Physical Disabilities 52 Tregenna House 52 Wentworth Residential Home 57 Station Villa 51 Tregolls Manor 57 Wheal Gerry 51 Stoneybridge Cottage 60 Trelana 61 Sunningdale House 55 Trelawney House 51 White House Care Home, The 60 Sunrays 60 Tremanse House Care Home 60 White House Falmouth, The 51 Tremethick House 51 Windmill Court 61 T Treseder House 57 Woodlands 60 Tamara House 60 Tresillian Residential Home 57 Woodside Farm House 57 Tamar House Nursing Home 61 Trevanion House Holidays Tanglewood 55 Ltd 60 Z Tarrant House 57 Trevaylor Manor 52 Zion House 57

Other advertisers Agincare Group Ltd 28 Helping Hands Home Care 28 Barchester Healthcare Ltd 56 Kernow Ambulance Service 9 Care Choices Ltd 4, 9, 31, 32, 48, 51, 56, 61, 63 Live In Care 30 & inside back cover My Family, Our Needs 65 Coodes Solicitors 45 Trewcare & Wiltshire Farm foods Cornwall Care Ltd Inside front cover & 35 Outside back cover

Care Choices Limited has taken every Publisher: Robert Chamberlain. care to ensure that the information Director of Sales: David Werthmann. contained in this Directory is accurate at Editor: Angharad Burnham. Content Editor: Emma Cooper. the time of print. The company cannot accept responsibility for any errors or omissions in the publication, including if an organisation Junior Editor: Henry Thornton. varies from the information included in an advertisement, the Regional Team Manager: Russell Marsh. editorial or the listings. Care Choices Limited does not endorse or Sales Manager: Paul O’Callaghan. support any particular organisation included in the Directory. ©2019 Regional Sales Supervisor: Vanessa Ryder. Care Choices Limited. Care Choices Limited reserves all rights in the titles Care Choices and HOMES Directory and their design. Senior Sales Executives: Mark Dalton, Mustafa Kanuni. Care Choices™ is a trademark of Care Choices Limited. Sales Executives: Claire Cornish, Jake Harvey. Ref. No: 4001/Cornwall26/0519. Reproduction of any part of this Director of Creative Operations: Lisa Werthmann. publication in any form without the written permission of Care Studio Manager: Jamie Harvey. Choices Limited is prohibited. Assistant Studio Manager: Holly Cornell. Published by: Care Choices Limited, Valley Court, Lower Road, Creative Artworkers: Kieran Bitten, Ruth Clarry. Croydon, Nr Royston, Hertfordshire SG8 0HF. Tel: 01223 207770. Distribution: Gemma Seaber-Shinn.

70 Search for care at www.carechoices.co.uk to find support in your area www.carechoices.co.uk

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• Find care providers quickly With so many providers and easily • Search by location and to choose from, care need where do you start? • Information on care quality • Links to inspection reports • Additional information, photos and web links • Brochure requests Over Freedom – to live your life the way you want to years25 We are a Dementia-friendly company of caring for people in Cornwall

With specially selected and trained carers to assist you whether it be a wish for personal, Remember – there domestic or social care. You choose exactly what you need. We aim to assist you in are Carers – and living life to the full. there are TrewCarers HomeCare services in Falmouth / Penryn / Camborne / Redruth and surrounding areas. Tel: 01326 375949

TrewCare House, Tregoniggie Industrial Estate, Falmouth, Cornwall TR11 4SN Email: [email protected] Web: www.trewcare.co.uk

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