2020 ISG Provider Lens™ Quadrant Report for SAP HANA Infrastructure

Public Cloud - Solutions & A research report Services comparing provider strengths, challenges 2020 and competitive differentiators

Quadrant Report

Customized report courtesy of: November 2020 ISG Provider Lens™ Quadrant Report | November 2020 Section Name About this Report

Information Services Group Inc. is solely responsible for the content of this report. Un- ISG Provider Lens™ delivers leading-edge and actionable research studies, reports less otherwise cited, all content, including illustrations, research, conclusions, assertions and consulting services focused on technology and service providers’ strengths and and positions contained in this report were developed by, and are the sole property of weaknesses and how they are positioned relative to their peers in the market. These Information Services Group Inc. reports provide influential insights accessed by our large pool of advisors who are The research and analysis presented in this report includes research from the ISG actively advising outsourcing deals as well as large numbers of ISG enterprise clients Provider Lens™ program, ongoing ISG Research programs, interviews with ISG advisors, who are potential outsourcers. briefings with services providers and analysis of publicly available market information from multiple sources. The data collected for this report represents information that For more information about our studies, please email [email protected], ISG believes to be current as of September 2020 for providers who actively participated call +49 (0) 561-50697537, or visit ISG Provider Lens™ under ISG Provider Lens™. as well as for providers who did not. ISG recognizes that many mergers and acquisitions have taken place since that time, but those changes are not reflected in this report.

All revenue references are in U.S. dollars ($US) unless noted.

The lead authors for this report are Pedro Maschio, Manoj Chandra Jha and Shashank Rajmane. The author of Enterprise Context is Prakash N. The editor is Grant Gross. The ISG Research™ provides subscription research, advisory consulting and executive research analyst is Prakash N and the data analyst is Vijaykumar Goud. The quality and event services focused on market trends and disruptive technologies driving change consistency advisors are Rajib Datta and Richard Chang. in business computing. ISG Research™ delivers guidance that helps businesses accelerate growth and create more value.

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5 Introduction

10 SAP HANA Infrastructure Services - Brazil © 2020 Information Services Group, Inc. All rights reserved. 20 SAP HANA Infrastructure Services - France Reproduction of this publication in any form without prior permission is strictly prohibited. Information contained in this 29 SAP HANA Infrastructure Services - Nordics report is based on the best available and reliable resources. 38 SAP HANA Infrastructure Services - U.K. Opinions expressed in this report reflect ISG’s judgment at the time of this report and are subject to change without notice. SAP HANA Infrastructure Services - U.S. 47 ISG has no liability for omissions, errors or completeness of ™ ™ 57s Methodology information in this report. ISG Research and ISG Provider Lens are trademarks of Information Services Group, Inc. ISG Provider Lens™ Quadrant Report | November 2020 Section Name Executive Summary EXECUTIVE SUMMARY

In the last four quarters, public cloud adoption among the enterprise community in the U.S. In the recent ISG Index™ call (3Q20), we saw that the global ‘as-a-service’ market grew has grown drastically. Enterprise demand has now shifted toward more of an as-a-service by 10.5% when compared to the same time last year, within which the IaaS market grew model, where the preference is for applications based on software as a service, pushing by 14% and SaaS by 2%. The major contributor to this increase was the growth of the traditional providers and software vendors such as ERP companies to move their packaged hyperscalers, due to accelerated cloud adoption during the pandemic. ISG believes the IT applications to run in the cloud. One of the major reason enterprises accelerated their cloud spending will continue to grow and will be mainly driven by IaaS and cloud management adoption is the COVID-19 pandemic. The COVID-19 crisis has had a major impact in how providers. Although the traditional managed services business has remained flat across everyone works. Many organizations wanted to rapidly move their employees to a work- the globe in recent years, the as-a-service market has grown at 20% CAGR, and is more from-home model, which required significant changes in their application and infrastructure than 50% of the overall outsourcing market. With public cloud infrastructure getting landscapes. Traditional retail, travel and aviation are just a few of the industries that were commoditized, enterprises have been adopting cloud technology in their digital journeys, severely impacted. which corroborates the steady growth of IaaS since the last five years.

Many U.S. workers have been following social distancing norms and working from home for an extended period that started in March and continued throughout September. This has led to a massive rise in online shopping for almost everything, which has changed the business requirements to support work from home, increasing the overall cloud services demand. In addition, most large events — including trade shows, sporting events and festivals — have gone virtual this year. Cloud infrastructure is an ideal ecosystem for this because it provides the agility and scalability required to provide a better customer experience. Virtual business meetings are the new norm, which has often led to deals getting closed much faster. Almost all service providers reported non-stop service delivery, and some have exceeded their planned revenues advance with record-breaking growth, especially IaaS and PaaS providers.

Source: 2020 SOURCING INDUSTRY CONFERENCE 1

Cloud-native focused transformation: Previously, there was high demand for lift-and- confidence in their prospective clients when they are selling their cloud transformation shift transitions as enterprises just wanted to move their applications to the public cloud. services. Service providers are also developing industry-specific specialized transformation This approach later led to either refactoring or re-architecting the workload so that it capabilities to cater to particular verticals, including adhering to their industry compliance performed better, which in turn raised costs. The irony was that enterprise moved to the and guidelines. cloud to save costs, but in the end, had to shell out more money to right-fit the application Multi-cloud is the new norm: Applications work differently on different public cloud on the public cloud. Public cloud transformation engagements have now become more platforms, and each one of them has certain exclusive capabilities and expertise. For meaningful, as the trend has changed to moving the application to the public cloud in example, AWS offers a broad compute portfolio from basic to high compute requirements a cloud native way, which is mainly driven by the service provider community. Going for any application development or management. Microsoft Windows and its ancillary cloud-native is now a big part of migrating workloads through recoding or re-architecting product suite are easiest to migrate on Microsoft Azure platform. And Google Cloud the application. Container technology and microservices have enabled enterprises to Platform (GCP) offers the ideal infrastructure for big data analytics leveraging AI/ML take full advantage of the flexibility and agility the public cloud architecture provides. technologies and high graphical and compute-intensive workloads. We have observed that Several other factors such as leveraging AI/ML and cognitive capabilities for data analysis hyperscalers are now being treated as a partner rather than just another infrastructure are also driving enterprises to transform their applications and migrate to a public cloud provider. Enterprises and service provider communities now understand the pros and environment. ISG also sees a strong demand in transforming legacy applications, which cons of each hyperscaler and are moving their workloads accordingly. In addition, they involves completely re-architecting or recoding workloads and moving from COBOL to do not want to get stuck with one provider because it hinders innovation and sometimes Java-based applications, which work seamlessly on public cloud infrastructure. results in high costs. Many enterprise customers have already started to use two or more Vertical-specific offerings bolstered by competencies: Service provider partnerships hyperscalers for different applications, and ISG believes that this trend is going to scale up with hyperscalers have become even more important. Along with having a top-tier considerably. But there is a downside to this setup. Several enterprises have mentioned partnership level, service providers are also rapidly acquiring competency certifications that they find infrastructure orchestration has become difficult because of the several from hyperscalers, which are like prized possessions or trophies. It’s a seal of approval moving parts and the complexity of managing a hybrid multi-cloud environment. To help from the public cloud provider that the service provider has achieved expert knowledge counter this problem, several service providers and vendors have developed robust cloud in transformation in a particular domain or technology. This helps service providers instill management platforms (CMPs), and enterprises are now adopting and using these tools

© 2020 Information Services Group, Inc. All Rights Reserved. ISG Provider Lens™ Quadrant Report | November 2020 ExecutiveSection Summary Name to make their lives easier. Other challenges that enterprises should be aware of with a vendor/provider management, of integrated risk reporting and financial impact. All these multi-cloud environment include vendor lock-in by the public cloud provider and the need are addressed by governance, risk management and compliance (GRC) service providers. for interoperability between two or more public cloud providers. ISG is seeing an increase in demand for integrated solutions of GRC services to help manage cloud transformation engagements in a secure manner. GRC providers have Enhanced managed services: The managed public cloud ecosystem has been growing developed robust frameworks that take regulatory, legal, business, and risk environments at a faster rate as overall cloud adoption rises. Enterprises need a helping hand because into account for risk management and follow a “secure by design” methodology. they are finding it difficult to manage the hybrid and multi-cloud infrastructure. The focus is mainly on cost optimization and moving enterprise resources to core activities rather Rising demand of IaaS and PaaS: Almost all public cloud providers have seen an increase than on cloud infrastructure management. Also, as the world adapts to working from in their business due to the sudden spike in demand for using cloud services and also home, it has become imperative for enterprises to outsource their cloud management due to enterprises preferring a multi-cloud setup rather than sticking to a single cloud and focus on building and innovating new solutions for their clients. Service providers are provider. AWS has a first-mover advantage and has been entrenched in the public cloud using DevOps and infrastructure-as-code (IaC) practices as well as artificial intelligence- infrastructure domain for over a decade. Microsoft Azure offerings are now getting more led automation with out-of-the box API integration capabilities to manage cloud traction, especially with large enterprises that have legacy Microsoft dependencies such infrastructures efficiently. Automation is still a big part of cloud operations management as Office 365 and Windows integration. which makes Azure a popular choice. Azure is and is being leveraged along with intelligent DevOps practice for remediation and catching up fast and is closer to AWS than ever before. Google, too, is catching up and has self-healing capabilities that offer better user experience. Partnerships with hyperscale increased its market reach as several customers prefer GCP for specific use cases such as providers have moved to a strategic level where the vendor and provider work together to analytics, big data, and large compute and graphics-intensive workloads. develop new solutions and have a joint go-to-market strategy. HANA is the new SAP way: In the last few years, enterprises had plans to move their SAP Growing demand for cloud GRC services: Enterprises want to move to cloud workloads to a cloud environment, but it was not a high priority. Due to the pandemic, environments quickly, and as cloud infrastructure landscape is getting complex and enterprises have accelerated their plans. The overall impression of moving to SAP HANA intertwined day by day, which may cause several security flaws leading to client data is positive because it brings several benefits like improved performance and efficiency exposed in wrong hands. Some prominent challenges enterprises face while engaging into over legacy systems, better setup for faster innovation, optimizing of existing business a cloud transformation are lack of integration among various systems in the organization,

processes, faster access to analytics, easier to deliver data, elimination of customization and removal of unnecessary codes. But there have been some pain points experienced during implementation of SAP HANA. These include it being more complex than expected, a difficulty in integration with third-party systems and products, a lack of skilled staff to complete the project, software defects, integration with other SAP solutions, the need to clean up custom code and unanticipated costs.

Enterprises need to choose a public cloud infrastructure provider to host their HANA workloads very wisely, considering factors like its data center proximity, long-term pricing and discounts, and the flexibility to move to another vendor. Hosting SAP HANA on public cloud infrastructure requires knowledge of complexities involved in the migration process and then in operations. Providers must have a clear strategy and structured approach to handling SAP S/4HANA workloads and large-scale HANA databases. Leading cloud infrastructure providers of HANA services are coping up with fast-paced market developments, which include many ancillary cloud services. Such services include supporting infrastructure for other SAP offerings, cost analysis and related operational analysis, provisioning and setup of the technical infrastructure, and go-live and operations support. Deployment normally requires close cooperation with SAP for compliance with related standards.

Introduction Introduction Definition

Simplified illustration The growth in public cloud adoption among enterprises and the maturity of the cloud industry are creating a major impact on both enterprises and IT service Public Cloud – Solutions and Services 2020 providers as well as on business models, requiring increased acceptance of digital initiatives and creating risks of obsolescence. Considering the widespread adoption of the as-a-service model, enterprises need to continuously evaluate Consulting and Transformation Services Consulting and Transformation Services cloud services and IT providers globally. for Large Accounts for Midmarket ISG reports that the strong demand for digital transformation is driving global contracts for cloud products and services, including infrastructure as a service Governance, Risk and Compliance Services Managed Public Cloud Services for large Accounts (IaaS) and platform as a service (PaaS). According to the 1Q 2020 ISG Index™, the global market has grown 7 percent in combined market annual contract value (ACV) since Q4 2019 to reach its current value of $14.8 billion. In the same Managed Public Cloud Services for Midmarket SAP HANA Infrastructure Services period, as-a-service ACV has increased by 11 percent to reach $7.9 billion. Also, the IaaS market grew 18 percent to $5.9 billion and the SaaS market dropped by 4 percent to $2 billion. The growth in numbers in the as-a-service area indicates Hyperscale Infrastructure and Platform Services the shift to and preference for digital technologies to reduce costs, increase productivity, improve responsiveness to business requirements, improve service Source: ISG 2020 to end users and ultimately drive innovation.

Definition (cont.) Scope of the Report

The ISG Provider Lens™ study offers IT decision-makers: The Public Cloud – Solutions & Service Partners 2020 U.S. report will assist buyers while

Strengths and weaknesses of relevant providers. reviewing a significant cloud transformation strategy and the capabilities of service providers in numerous geographies. Enterprise clients will also benefit from the study because it A differentiated positioning of providers based on competitive strength and portfolio incorporates ISG’s strengths in global sourcing advisory, contract knowledge databases, regional attractiveness. research and expertise in technology ecosystems and innovations. This study includes various Focus on several markets including global, the U.S., Germany, Switzerland, the U.K, reports from seven quadrants that cover cloud service models. Not all quadrants are covered France, the Nordics and Brazil. in each geography. Coverage depends on provider responses, participation and relevance. Quadrants that are not covered in a region may be covered in future studies. The geographic This study serves as an important decision-making basis for positioning, key relationships report areas include global, the U.S., the U.K., Germany, Switzerland, the Nordics, France and and go-to-market considerations. ISG advisors and enterprise clients also leverage infor- Brazil. mation from these reports in evaluating their current vendor relationships and potential new engagements.

Definition (cont.)

The full set of quadrants covered in this study are: Hyperscale Infrastructure and Platform Services: In this quadrant, we evaluate service providers that provide virtual compute resources, middleware and software on a public cloud. Consulting and Transformation Services: This quadrant assesses providers of advisory and migration services for public cloud infrastructure, primarily AWS, These vendors also include those in the hyperscaler PaaS segment, which offer multiple Google Cloud Platform (GCP) and Microsoft Azure. microservices and runtime engines for predefined, cloud-based application development processes that typically address full lifecycle needs for a developer. Governance, Risk and Compliance Services: Here we assess providers such as consulting firms that offer various frameworks, policies, processes and functions to SAP HANA Infrastructure Services: This quadrant assesses cloud infrastructures best suited ensure enterprise cloud workloads are run in a secure and compliant environment, to host the SAP software portfolio, with emphasis on SAP S/4HANA workloads and large-scale regardless of location. HANA databases.

Managed Public Cloud Services: This quadrant covers companies that provide ongoing management and support services on top of public cloud infrastructure, primarily AWS, GCP and Microsoft Azure.

Provider Classifications

The ISG Provider Lens™ quadrants were created using an evaluation matrix containing four segments, where the providers are positioned accordingly.

Leader Product Market Contender Challenger Challenger

The Leaders among the vendors/ The Product Challengers offer a Market Challengers are also very Contenders are still lacking mature providers have a highly attractive product and service portfolio that competitive, but there is still products and services or sufficient product and service offering and a provides an above-average cover significant portfolio potential and depth and breadth of their offering, very strong market and competitive age of corporate requirements, but they clearly lag behind the Leaders. while also showing some strengths position; they fulfill all requirements are not able to provide the same Often, the Market Challengers and improvement potentials in their for successful market cultivation. resources and strengths as the are established vendors that market cultivation efforts. These They can be regarded as opinion Leaders regarding the individual are somewhat slow to address vendors are often generalists or niche leaders, providing strategic impulses market cultivation categories. Often, new trends, due to their size and players. to the market. They also ensure this is due to the respective vendor’s company structure, and therefore innovative strength and stability. size or their weak footprint within have some potential to optimize the respective target segment. their portfolio and increase their attractiveness.

Provider Classifications (cont.)

Each ISG Provider Lens™ quadrant may include a service provider(s) who ISG believes has a strong potential to move into the leader’s quadrant.

Rising Star Not In

Rising Stars are usually Product Challengers with high future potential. This service provider or vendor was not included in this Companies that receive the Rising Star award have a promising quadrant as ISG could not obtain enough information portfolio, including the required roadmap and an adequate focus on to position them. This omission does not imply that the key market trends and customer requirements. Rising Stars also have service provider or vendor does not provide this service. excellent management and understanding of the local market. This In dependence of the market ISG positions providers award is only given to vendors or service providers that have made ex according to their business sweet spot, which can be the treme progress towards their goals within the last 12 months and are related midmarket or large accounts quadrant. on a good way to reach the leader quadrant within the next 12 to 24 months, due to their above-average impact and innovative strength.

Public Cloud – Solutions & Services - Quadrant Provider Listing 1 of 4

Consulting and Consulting and Managed Public Managed Public Cloud Hyperscale Infrastructure SAP HANA Transformational Services Transformational Services Cloud Services for Services for Midmarket and Platform Services Infrastructure Services for Large Accounts for Midmarket Large Accounts

Accenture 4 Leader 4 Not In 4 Leader 4 Not In 4 Not In 4 Not In

Alibaba 4 Not In 4 Not In 4 Not In 4 Not In 4 Contender 4 Not In

Amazon (AWS) 4 Not In 4 Not In 4 Not In 4 Not In 4 Leader 4 Leader

Ativy 4 Not In 4 Product Challenger 4 Contender 4 Not In 4 Not In 4 Not In

Atos 4 Product Challenger 4 Not In 4 Product Challenger 4 Not In 4 Not In 4 Not In

Birlasoft 4 Not In 4 Contender 4 Contender 4 Not In 4 Not In 4 Not In

BMSIX 4 Not In 4 Not In 4 Not In 4 Contender 4 Not In 4 Not In

Brasoftware 4 Not In 4 Contender 4 Not In 4 Not In 4 Not In 4 Not In

BRLink 4 Not In 4 Leader 4 Not In 4 Leader 4 Not In 4 Not In

Capgemini 4 Leader 4 Not In 4 Product Challenger 4 Not In 4 Not In 4 Not In

Claranet 4 Leader 4 Leader 4 Leader 4 Leader 4 Not In 4 Contender

Public Cloud – Solutions & Services - Quadrant Provider Listing 2 of 4

Cognizant 4 Product Challenger 4 Not In 4 Product Challenger 4 Not In 4 Not In 4 Not In

Compasso UOL 4 Product Challenger 4 Leader 4 Leader 4 Leader 4 Not In 4 Not In

Dedalus 4 Leader 4 Leader 4 Leader 4 Leader 4 Not In 4 Not In

DXC Technology 4 Product Challenger 4 Not In 4 Product Challenger 4 Not In 4 Not In 4 Not In

Embratel 4 Contender 4 Not In 4 Product Challenger 4 Not In 4 Not In 4 Not In

essence IT 4 Not In 4 Leader 4 Not In 4 Product Challenger 4 Not In 4 Not In

everis (NTT DATA) 4 Contender 4 Not In 4 Not In 4 Contender 4 Not In 4 Not In

Globalweb 4 Not In 4 Contender 4 Not In 4 Contender 4 Not In 4 Not In

Google (GCP) 4 Not In 4 Not In 4 Not In 4 Not In 4 Leader 4 Leader

Huawei 4 Not In 4 Not In 4 Not In 4 Not In 4 Contender 4 Not In

IBM 4 Leader 4 Not In 4 Leader 4 Not In 4 Product Challenger 4 Product Challenger

Public Cloud – Solutions & Services - Quadrant Provider Listing 3 of 4

IPNET 4 Not In 4 Contender 4 Not In 4 Contender 4 Not In 4 Not In

IPsense 4 Not In 4 Contender 4 Not In 4 Product Challenger 4 Not In 4 Not In

Logicalis 4 Product Challenger 4 Not In 4 Contender 4 Not In 4 Not In 4 Not In

Mandic 4 Not In 4 Market Challenger 4 Not In 4 Contender 4 Not In 4 Not In

Microsoft 4 Not In 4 Not In 4 Not In 4 Not In 4 Leader 4 Leader

Nextios 4 Not In 4 Leader 4 Not In 4 Leader 4 Not In 4 Not In

Oracle Cloud 4 Not In 4 Not In 4 Not In 4 Not In 4 Product Challenger 4 Not In

OVH 4 Not In 4 Not In 4 Not In 4 Not In 4 Contender 4 Not In

SantoDigital 4 Not In 4 Contender 4 Not In 4 Leader 4 Not In 4 Not In

SGA Tecnologia 4 Not In 4 Contender 4 Not In 4 Contender 4 Not In 4 Not In

Sky.One 4 Not In 4 Leader 4 Not In 4 Leader 4 Not In 4 Not In

Public Cloud – Solutions & Services - Quadrant Provider Listing 4 of 4

SoftwareONE 4 Not In 4 Market Challenger 4 Not In 4 Not In 4 Not In 4 Not In

Sonda 4 Contender 4 Not In 4 Contender 4 Not In 4 Not In 4 Not In

Stefanini 4 Rising Star 4 Not In 4 Product Challenger 4 Not In 4 Not In 4 Not In

TCS 4 Product Challenger 4 Not In 4 Product Challenger 4 Not In 4 Not In 4 Not In

Tech Mahindra 4 Contender 4 Not In 4 Product Challenger 4 Not In 4 Not In 4 Not In

TIVIT 4 Leader 4 Not In 4 Leader 4 Not In 4 Not In 4 Product Challenger

T-Systems 4 Product Challenger 4 Not In 4 Product Challenger 4 Product Challenger 4 Not In 4 Product Challenger

Unisys 4 Leader 4 Not In 4 Rising Star 4 Not In 4 Not In 4 Not In

V8 Consulting 4 Leader 4 Leader 4 Market Challenger 4 Rising Star 4 Not In 4 Not In

Venha Pra Nuvem 4 Not In 4 Rising Star 4 Not In 4 Contender 4 Not In 4 Not In

Wipro 4 Product Challenger 4 Not In 4 Product Challenger 4 Not In 4 Not In 4 Not In

ENTERPRISE CONTEXT

SAP HANA Infrastructure Services

This report is relevant to enterprises across industries in Brazil and will help them Brazilian enterprises are increasingly adopting public cloud for SAP HANA–related work- evaluate providers of SAP HANA infrastructure services for SAP S/4HANA workloads and loads. Large and medium enterprises leverage service providers' expertise in AI, ML, and large-scale HANA databases. In this quadrant report, ISG highlights the current market analytics functionalities to accelerate their digital transformation. By moving to the cloud, positioning of these providers in Brazil, based on the depth of service offering and enterprises can optimize costs and resources with improved performance. market presence. IT leaders should read this report to better understand the relative strengths and Enterprises face challenges in maintaining their own IT infrastructure specific to the SAP weaknesses of SAP HANA infrastructure service providers and learn how these providers’ product line owing to factors such as high costs, difficulties in data management and approaches to the market can impact enterprise public cloud strategies. change management, and a shortage of talent or skills. However, many enterprises have Software development and technology leaders should read this report to understand implemented or are implementing SAP HANA as a part of their digital transformation the relative positioning and capabilities of hyperscale SAP HANA infrastructure providers, initiatives, and they are choosing a hyperscale provider to overcome the challenges which can help them procure infrastructure and services to migrate their workloads to and address talent/skill gaps. This report can help with choosing the right hyperscale public cloud platforms. provider to migrate their SAP workloads. Sourcing, procurement, and vendor management professionals should read this Enterprises leverage hyperscalers’ compute resources, storage and connectivity in a report to develop a better sense of the current landscape of SAP HANA infrastructure public cloud to host SAP workloads and facilitate scaling based on usage and infra- service providers in Brazil. structure operations. Along with the infrastructure, enterprises can take advantage of providers' expertise in data migration, system imaging, backup, restore, disaster recovery, resource usage, monitoring and management dashboards.

SAPSSAP HANA CLOUD INFRASTRUCTURE PLATFORM SERVICESAND SAP LEONARDO SER Definition

IaaS tools should include data migration, system imaging, backup, restore, disaster recovery, resource usage monitoring and management dashboards. Tools can be part of the standard IaaS offering or be provided by partners in a marketplace.

The participating vendor should provide presales support to help clients on the migration plan, cloud architecture, sizing and performance optimization, licensing, systems and database configuration, virtual private network configuration, and third-party vendor solutions (tool set). The support analysis focuses on the vendor’s service partner ecosystem with the ability to conduct related migrations and operations.

SAPSOCIAL HANA ENTERPRISE INFRASTRUCTURE SERVICESNETWORKING SUITES Eligibility Criteria Observations

IaaS includes servers, storage and connectivity specific to the SAP Not surprisingly, the leaders in SAP HANA Infrastructure Services are the same companies that product line. lead the Hyperscale Infrastructure and Platform Services quadrant. However, the reasons for their

Memory capacity should be above 6 terabytes. leadership and the competitors they have are different.

Should offer a platform certified for SAP IaaS. The SAP market is moving to the cloud for two main reasons. Upgrading legacy SAP ERP to SAP S/4HANA and the HANA database for high-performing datamart and analytics requires high-per- Vendor must have direct operations or at least one authorized forming servers that could be purchased to run in-house. However, the cloud offers AI and partner responsible or client relationship and local regulations compliance, regardless of the data center location. analytics tools that can deliver business benefits that outperform the ERP upgrade. By using public cloud APIs and AI/ML services, clients accelerate their digital business transformation. The second reason is that running SAP in the cloud offers the benefits of from VM imaging, database synchronization and backup/restore tools that enable near-real-time disaster recovery. The same tools enable turning on and off application development and testing resources that are very expensive to maintain in-house.

SAPSOCIAL HANA ENTERPRISE INFRASTRUCTURE SERVICESNETWORKING SUITES Observations (cont.)

When clients ask advisors why they should move SAP to the cloud, they Google is part of Alphabet Inc., which reported $161 billion in revenue and invested $26 billion get many good arguments to do so. However, the reverse is not true. in R&D in 2019. The Google Cloud segment accounted for $8.9 billion. It offers 24 cloud regions Clients should not restrict their analysis on VM prices. The modern with 73 availability zones. One region is in Brazil, with three availability zones. Google Cloud Plat- cloud architecture improves performance and reduces costs by optimiz- form (GCP) offers a flexible, scalable SAP infrastructure that enables clients to leverage analytics ing resources. and machine learning. It is expanding its partner network in Brazil while offering compelling proposals to move SAP to GCP. Of the 49 companies participating in this study, seven have qualified for Microsoft reported $143 billion in revenue in FY 2020. It has more than 160,000 employees, this quadrant and three are Leaders. 55,000 of whom are in research and development, where the company applied more than Amazon Web Services (AWS) grew 37 percent in 2019, surpassing $19 billion in 2020. Microsoft Azure is the company’s public cloud platform. It has a strong SAP $35 billion in sales. AWS has 77 availability zones in 24 geographic partnership, enabling Microsoft to sell SAP Cloud Platform (SCP) components as a service on the regions. The South America (São Paulo) Region has three availability Microsoft Azure marketplace. Microsoft has a robust partner ecosystem in Brazil. zones. High-memory instances are purpose-built for SAP HANA, offering 38 Gbps of dedicated storage bandwidth. AWS and SAP have been jointly innovating to help customers run their SAP landscapes in the cloud since 2011. In Brazil, AWS has the largest number of certified MSP partners to move SAP to the cloud.

AWS Overview Caution Amazon Web Services (AWS) grew 37 percent in 2019, surpassing $35 billion in sales. It has 77 availability zones Due to the many AWS’ VM choices, clients should start small and scale-up as in 24 geographic regions. The South America (São Paulo) Region has three availability zones. AWS and SAP have required, avoiding the cost of over-capacity. been jointly innovating to help customers run their SAP landscapes in the cloud since 2008. AWS has a vast The largest VM available in South America (São Paulo) Region is the x1e.32xlarge selection of SAP-certified, cloud-native instance types. In 2020, AWS announced a $236 million investment to with 128 vCPU and 3.9 TB, supporting 131,500 SAPS. Clients requiring larger expand its data center in Brazil, and that it will be offering local billing beginning in November 2020. memory should consider another AWS region for their SAP instance.

Strengths

More client choices: AWS has been offering SAP in the cloud for more than 11 years. It offers many SAP services and a robust support partner network. AWS hosts several SAP solutions, including SAP Cloud Platform that is available in 10 regions. Many tools can be used for backup and archiving SAP data on any Amazon S3 region, including encryption.

Highest-capacity infrastructure: AWS offers the widest variety of VMs for SAP (more than 65 options). The

smallest one is c5.large with 2 vCPU and 4GB, supporting 2,650 SAPS; the largest is u-24tb1.metal with 448 2020 ISG Provider Lens™ Leader vCPU, 24 TB supporting 444,330 SAPS. Choosing customer-workload optimized configurations, AWS is certified to run SAP S/4HANA up to 48 TB memory and SAP BW/4HANA up to 100 TB, both in scale out scenarios. AWS Nitro Systems runs SAP VMs without the performance hit associated with the hypervisor layer. Customers can change their SAP instance sizes with a simple stop/start. AWS clients can grow their SAP infrastructure as needed because of the high availability and service Migration experience and client success: AWS has more than 5,000 active SAP clients, including Dafiti, FCA, iFood, Natura, Nubank, VTEX and Volkswagen. Caminhões e Ônibus implemented an SAP S/4HANA migration in support of a large partner ecosystem in Brazil. Mexico and is planning to implement in Brazil. Client testimonials report robust savings.

© 2020 Information Services Group, Inc. All Rights Reserved. SAP HANA Infrastructure Services - France ISG Provider Lens™ Quadrant Report | November 2020 Introduction Public Cloud – Solutions & Services - Quadrant Provider Listing 1 of 3

Accenture 4 Leader 4 Not in 4 Leader 4 Leader 4 Not in 4 Not in 4 Not in

Alibaba 4 Not in 4 Not in 4 Not in 4 Not in 4 Not in 4 Not in 4 Contender

Atos 4 Leader 4 Not in 4 Market Challenger 4 Leader 4 Not in 4 Product Challenger 4 Not in

AWS 4 Not in 4 Not in 4 Not in 4 Not in 4 Not in 4 Leader 4 Leader

Axians 4 Contender 4 Not in 4 Contender 4 Contender 4 Not in 4 Not in 4 Not in

Be-Cloud 4 Not in 4 Product Challenger 4 Not in 4 Not in 4 Contender 4 Not in 4 Not in

Birlasoft 4 Not in 4 Contender 4 Not in 4 Contender 4 Not in 4 Not in 4 Not in

Capgemini 4 Leader 4 Not in 4 Leader 4 Leader 4 Not in 4 Product Challenger 4 Not in

CGI 4 Product Challenger 4 Not in 4 Contender 4 Product Challenger 4 Not in 4 Not in 4 Not in

Claranet 4 Not in 4 Leader 4 Not in 4 Not in 4 Leader 4 Not in 4 Not in

Cloud Temple 4 Not in 4 Contender 4 Not in 4 Not in 4 Leader 4 Not in 4 Not in

Cloudreach 4 Not in 4 Rising Star 4 Not in 4 Not in 4 Leader 4 Not in 4 Not in

Cognizant 4 Product Challenger 4 Not in 4 Product Challenger 4 Product Challenger 4 Not in 4 Not in 4 Not in

Crayon 4 Not in 4 Contender 4 Not in 4 Not in 4 Contender 4 Not in 4 Not in

Deloitte 4 Product Challenger 4 Not in 4 Leader 4 Product Challenger 4 Not in 4 Not in 4 Not in

Devoteam Revolve 4 Not in 4 Leader 4 Not in 4 Not in 4 Product Challenger 4 Not in 4 Not in

DXC 4 Leader 4 Not in 4 Not in 4 Leader 4 Not in 4 Not in 4 Not in

Edifixio 4 Not in 4 Leader 4 Not in 4 Not in 4 Rising Star 4 Not in 4 Not in

EY 4 Not in 4 Not in 4 Product Challenger 4 Not in 4 Not in 4 Not in 4 Not in

Fujitsu 4 Contender 4 Not in 4 Not in 4 Product Challenger 4 Product Challenger 4 Not in 4 Not in

Google 4 Not in 4 Not in 4 Not in 4 Not in 4 Not in 4 Leader 4 Leader

HCL 4 Rising Star 4 Not in 4 Not in 4 Rising Star 4 Not in 4 Not in 4 Not in

Henson Group 4 Not in 4 Contender 4 Not in 4 Not in 4 Contender 4 Not in 4 Not in

IBM 4 Leader 4 Not in 4 Not in 4 Leader 4 Not in 4 Product Challenger 4 Product Challenger

KPMG 4 Not in 4 Not in 4 Leader 4 Not in 4 Not in 4 Not in 4 Not in

LINKBYNET 4 Not in 4 Leader 4 Not in 4 Not in 4 Leader 4 Not in 4 Not in

LTI 4 Product Challenger 4 Not in 4 Product Challenger 4 Product Challenger 4 Not in 4 Not in 4 Not in

Microsoft 4 Not in 4 Not in 4 Not in 4 Not in 4 Not in 4 Leader 4 Leader

Neurones IT 4 Not in 4 Leader 4 Not in 4 Not in 4 Leader 4 Not in 4 Not in

NTT 4 Leader 4 Not in 4 Not in 4 Leader 4 Not in 4 Not in 4 Not in

Consulting and Consulting and Managed Public Cloud Hyperscale Transformational Governance, Risk and Managed Public Cloud SAP HANA Transformational Services for Infrastructure and Services for Compliance Services Services for Midmarket Infrastructure Services Services for Midmarket Large Accounts Platform Services Large Accounts Orange Business 4 Leader 4 Not in 4 Not in 4 Leader 4 Not in 4 Not in 4 Not in Services Oracle 4 Not in 4 Not in 4 Not in 4 Not in 4 Not in 4 Not in 4 Product Challenger

OVHcloud 4 Not in 4 Not in 4 Not in 4 Not in 4 Not in 4 Contender 4 Rising Star

oXya 4 Not in 4 Rising Star 4 Not in 4 Not in 4 Contender 4 Not in 4 Not in

PwC 4 Not in 4 Not in 4 Product Challenger 4 Not in 4 Not in 4 Not in 4 Not in

Reply 4 Not in 4 Product Challenger 4 Not in 4 Not in 4 Contender 4 Not in 4 Not in

SAP 4 Not in 4 Not in 4 Not in 4 Not in 4 Not in 4 Product Challenger 4 Not in

SoftwareONE 4 Not in 4 Contender 4 Not in 4 Not in 4 Contender 4 Not in 4 Not in

Sopra Steria 4 Leader 4 Leader 4 Market Challenger 4 Leader 4 Leader 4 Not in 4 Not in

Stack Labs 4 Not in 4 Contender 4 Not in 4 Not in 4 Contender 4 Not in 4 Not in

TCS 4 Product Challenger 4 Not in 4 Not in 4 Product Challenger 4 Not in 4 Not in 4 Not in

Tech Mahindra 4 Contender 4 Not in 4 Not in 4 Contender 4 Not in 4 Not in 4 Not in

T-Systems 4 Not in 4 Leader 4 Not in 4 Not in 4 Market Challenger 4 Product Challenger 4 Not in

Unisys 4 Product Challenger 4 Not in 4 Not in 4 Product Challenger 4 Not in 4 Not in 4 Not in

Wipro 4 Product Challenger 4 Not in 4 Not in 4 Product Challenger 4 Not in 4 Not in 4 Not in

This report is relevant to enterprises across industries in France and will help them evaluate ISG sees that enterprises in France are starting to adopt SAP HANA in their business providers of SAP HANA infrastructure services for SAP S/4HANA workloads and large-scale processes. Most enterprises in France move SAP workloads to the cloud when they want HANA databases. In this quadrant report, ISG highlights the current market positioning of to upgrade their existing ERP systems and cut down on legacy hardware costs. These these providers in France, based on the depth of service offering and market presence. enterprises have a specific IT infrastructure needs such as scalability and adaptability of HANA-based workloads and integration with third-party tools. Enterprises face challenges in maintaining their own IT infrastructure specific to the SAP product line owing to factors such as high costs, difficulties in data management and IT leaders should read this report to better understand the relative strengths and change management, and a shortage of talent or skills. However, many enterprises have weaknesses of SAP HANA infrastructure service providers and learn how these providers’ implemented or are implementing SAP HANA as a part of their digital transformation approaches to the market can impact enterprise public cloud strategies. initiatives, and they are choosing a hyperscale provider to overcome the challenges and Software development and technology leaders should read this report to understand address talent/skill gaps. This report can help with choosing the right provider to migrate the relative positioning and capabilities of hyperscale SAP HANA infrastructure providers, their SAP workloads. which can help them procure infrastructure and services to migrate their workloads to Enterprises leverage hyperscalers’ compute resources, storage and connectivity in a public public cloud platforms. cloud to host SAP workloads and facilitate scaling based on usage and infrastructure Sourcing, procurement, and vendor management professionals should read this operations. Along with the infrastructure, enterprises can take advantage of providers' report to develop a better sense of the current landscape of SAP HANA infrastructure expertise in data migration, system imaging, backup, restore, disaster recovery, resource service providers in France. usage, monitoring and management dashboards.

SAPSOCIAL HANA ENTERPRISE INFRASTRUCTURE NET - SERVICESWORKING SUITES Definition

SAP HANA INFRASTRUCTURE SERVICES Eligibility Criteria Observations

IaaS includes servers, storage and connectivity specific to the SAP Moving SAP to the public cloud has been a hot topic throughout 2019 and 2020. product line. The SAP market is moving to the cloud for two main reasons. Upgrading legacy SAP ERP to Memory capacity should be above 6 terabytes. SAP S/4HANA and the HANA database for high-performing datamart and analytics requires high-performing servers that could be purchased to run in-house. However, the cloud offers AI Should offer a platform certified for SAP IaaS. and analytics tools that can deliver business benefits that outperform the ERP upgrade. By using Vendor must have direct operations or at least one authorized public cloud APIs and AI/ML services, clients can accelerate their digital business transformation. partner responsible or client relationship and local regulations The second reason is that running SAP in the cloud offers the benefits of VM imaging, database compliance, regardless of the data center location. synchronization and backup/restore tools that enable near-real-time disaster recovery. The same tools enable turning on and off application development and testing resources that are very expensive to maintain in-house.

When clients ask advisors why they should move SAP to the cloud, they get many good arguments to do so. However, the reverse is not true. Clients should not restrict their analysis to VM prices. The modern cloud architecture improves performance and reduces costs by optimizing resources.

SAP HANA INFRASTRUCTURE SERVICES Observations

Of the 50 companies participating in this study, nine have qualified for Google is part of Alphabet Inc., which reported $161 billion in revenue and invested $26 billion this quadrant and three are Leaders. in R&D in 2019. The Google Cloud segment accounted for $8.9 billion. It offers 24 cloud regions with 73 availability zones, including six regions in Europe. Google Cloud Platform (GCP) offers Amazon Web Services (AWS) had sales of $35 billion in 2019, a a flexible, scalable SAP infrastructure that enables clients to leverage analytics and machine growth of 37 percent in the year. AWS and SAP have been jointly learning. In France, Google has more than 1,000 employees, including 200 engineers, and 12 innovating to help customers run their SAP landscapes in the cloud managed service provider (MSP) certified partners, three of which have SAP expertise. since 2011. AWS has a vast selection of SAP-certified, cloud-native instance types. Clients can run SAP on 77 Availability Zones within 24 Microsoft reported $143 billion in revenue in FY 2020. In 2019, SAP and Microsoft announced geographic regions. AWS Europe (Paris) Region has three Availability an extensive go-to-market partnership — from conceptualization to sales — to accelerate Zones and six edge locations, enabling clients to keep their data in customer adoption of SAP S/4HANA and SAP Cloud Platform (SCP) on Microsoft Azure. Microsoft France and disaster recovery in the other two AWS Regions in the sells SCP components as a service on the Azure marketplace to facilitate clients’ adoption of SAP eurozone for data residency compliance. on Azure. It has more than 160,000 employees, including over 1,500 in France, where it nurtures a local ecosystem of more than 10,500 partners and 3,500 startups. Clients can leverage their existing business relationship with Microsoft to get an attractive SAP on Azure solution integrated with Microsoft technologies.

AWS Overview Caution Amazon Web Services (AWS) had sales of $35 billion in 2019, an increase of 37 percent in the past year. AWS has Due to the many AWS’ VM choices, clients should start small and scale-up as a vast selection of SAP-certified, cloud-native instance types. Clients can run SAP on 77 Availability Zones within required, avoiding the cost of over-capacity. 24 geographic regions. AWS Europe (Paris) Region has three Availability Zones and six edge locations, enabling The largest AWS VM available in Europe (Paris) Region is the x1.32xlarge with clients to keep their data in France and disaster recovery in the other two AWS Regions in the eurozone for data 128 vCPU and 1.9 TB, supporting 130,000 SAPS. Clients requiring larger memory residency compliance. configuration should consider another AWS region for their SAP instance.

Strengths

Migration experience: AWS has SAP experts to guide clients in gaining expertise and autonomy. It has been offering SAP in the cloud for more than 11 years, with more than 5,000 active SAP clients globally by the end of 2019. A smooth path typically starts by moving the legacy ERP as-is. Changing the architecture to optimize costs or to upgrade SAP is fast. Clients can deploy and destroy testing environments to experiment before committing to production.

Highest capacity: The company offers the widest variety of VMs for SAP (more than 65 options). The smallest 2020 ISG Provider Lens™ Leader VM is c5.large with 2 vCPU and 4 GB (supporting 2,650 SAPS) to the largest u-24tb1.metal with 448 vCPU and 24 TB (supporting 444,330 SAPS). AWS is certified to run SAP S/4HANA up to 48 TB memory and SAP BW/4HANA up to 100 TB, both in scale out scenarios. AWS Nitro Systems runs SAP VMs without the performance overhead associated with the hypervisor layer. AWS offers a safe and economical infrastructure that eliminates overhead. Clients can optimize their More client choices: AWS offers many SAP VMs and cloud service options, supported by an extensive and robust partner network. AWS hosts several SAP solutions, including SAP Cloud Platform, which is available in SAP performance and add resources as needed. 10 regions. Many tools can be used for backup and archiving SAP data on any Amazon S3 region, including encryption, providing significant cost savings on backup and archiving.

Public Cloud - Solutions & Services - Quadrant Provider Listing 1 of 4

3stepIT 4 Contender 4 Market Challenger 4 Not in 4 Not in 4 Product Challenger 4 Not in 4 Not in

Accenture 4 Leader 4 Not in 4 Product Challenger 4 Leader 4 Not in 4 Not in 4 Not in

Alibaba 4 Not in 4 Not in 4 Not in 4 Not in 4 Not in 4 Not in 4 Contender

ATEA 4 Not in 4 Not in 4 Not in 4 Product Challenger 4 Not in 4 Not in 4 Not in

Atos 4 Product Challenger 4 Not in 4 Not in 4 Product Challenger 4 Not in 4 Not in 4 Not in

AWS 4 Not in 4 Not in 4 Not in 4 Not in 4 Not in 4 Leader 4 Leader Basefarm (Orange 4 4 4 4 4 4 4 Business Services) Rising Star Leader Contender Rising Star Leader Not in Not in BearingPoint 4 Not in 4 Contender 4 Not in 4 Not in 4 Not in 4 Not in 4 Not in

Birlasoft 4 Not in 4 Not in 4 Not in 4 Contender 4 Not in 4 Not in 4 Not in

Capgemini 4 Leader 4 Not in 4 Product Challenger 4 Leader 4 Not in 4 Not in 4 Not in

CGI 4 Leader 4 Not in 4 Market Challenger 4 Leader 4 Not in 4 Not in 4 Not in

Cognizant 4 Product Challenger 4 Not in 4 Not in 4 Product Challenger 4 Not in 4 Not in 4 Not in

Columbus 4 Not in 4 Not in 4 Not in 4 Not in 4 Product Challenger 4 Not in 4 Not in

Public Cloud - Solutions & Services - Quadrant Provider Listing 2 of 4

Crayon 4 Product Challenger 4 Leader 4 Not in 4 Product Challenger 4 Rising Star 4 Not in 4 Not in

Cybercom 4 Not in 4 Product Challenger 4 Not in 4 Not in 4 Contender 4 Not in 4 Not in

Deloitte 4 Not in 4 Not in 4 Leader 4 Not in 4 Not in 4 Not in 4 Not in

DXC 4 Leader 4 Not in 4 Not in 4 Leader 4 Not in 4 Not in 4 Not in

Eficode 4 Not in 4 Rising Star 4 Not in 4 Not in 4 Not in 4 Not in 4 Not in

Enfo Group 4 Not in 4 Not in 4 Not in 4 Contender 4 Contender 4 Not in 4 Not in

Euvic 4 Not in 4 Leader 4 Not in 4 Not in 4 Leader 4 Not in 4 Not in

EY 4 Not in 4 Not in 4 Leader 4 Not in 4 Not in 4 Not in 4 Not in

Fujitsu 4 Leader 4 Not in 4 Not in 4 Leader 4 Not in 4 Not in 4 Not in

Google 4 Not in 4 Not in 4 Not in 4 Not in 4 Not in 4 Market Challenger 4 Leader

HCL 4 Leader 4 Not in 4 Product Challenger 4 Leader 4 Not in 4 Not in 4 Not in

IBM 4 Leader 4 Not in 4 Product Challenger 4 Leader 4 Not in 4 Product Challenger 4 Product Challenger

Infosys 4 Rising Star 4 Not in 4 Not in 4 Product Challenger 4 Not in 4 Not in 4 Not in

Public Cloud - Solutions & Services - Quadrant Provider Listing 3 of 4

Itadel 4 Product Challenger 4 Leader 4 Not in 4 Product Challenger 4 Leader 4 Not in 4 Not in

itera 4 Not in 4 Product Challenger 4 Not in 4 Not in 4 Not in 4 Not in 4 Not in

KPMG 4 Not in 4 Not in 4 Leader 4 Not in 4 Not in 4 Not in 4 Not in

LTI 4 Product Challenger 4 Leader 4 Not in 4 Product Challenger 4 Leader 4 Not in 4 Not in

Microsoft 4 Not in 4 Not in 4 Not in 4 Not in 4 Not in 4 Leader 4 Leader

Nixu 4 Not in 4 Product Challenger 4 Not in 4 Not in 4 Product Challenger 4 Not in 4 Not in

NNIT 4 Market Challenger 4 Leader 4 Not in 4 Not in 4 Leader 4 Not in 4 Not in

Nordcloud 4 Market Challenger 4 Leader 4 Not in 4 Market Challenger 4 Leader 4 Not in 4 Not in

Oracle 4 Not in 4 Not in 4 Not in 4 Not in 4 Not in 4 Not in 4 Product Challenger

OVHcloud 4 Not in 4 Not in 4 Not in 4 Not in 4 Not in 4 Contender 4 Contender

Proact 4 Not in 4 Contender 4 Not in 4 Not in 4 Market Challenger 4 Not in 4 Not in

PwC 4 Not in 4 Not in 4 Leader 4 Not in 4 Not in 4 Not in 4 Not in

SAP 4 Not in 4 Not in 4 Not in 4 Not in 4 Not in 4 Product Challenger 4 Not in

Public Cloud - Solutions & Services - Quadrant Provider Listing 4 of 4

Sentia 4 Contender 4 Product Challenger 4 Not in 4 Not in 4 Product Challenger 4 Not in 4 Not in

Solita 4 Product Challenger 4 Leader 4 Not in 4 Product Challenger 4 Leader 4 Not in 4 Not in

Solteq oy 4 Not in 4 Not in 4 Not in 4 Contender 4 Contender 4 Not in 4 Not in

Sopra Steria 4 Product Challenger 4 Leader 4 Contender 4 Product Challenger 4 Leader 4 Not in 4 Not in

TCS 4 Leader 4 Not in 4 Product Challenger 4 Leader 4 Not in 4 Not in 4 Not in

Tech Mahindra 4 Product Challenger 4 Rising Star 4 Not in 4 Product Challenger 4 Leader 4 Not in 4 Not in

TietoEVRY 4 Leader 4 Leader 4 Market Challenger 4 Leader 4 Leader 4 Not in 4 Not in

T-Systems 4 Product Challenger 4 Product Challenger 4 Not in 4 Not in 4 Product Challenger 4 Not in 4 Not in

Visolit 4 Not in 4 Market Challenger 4 Not in 4 Not in 4 Contender 4 Not in 4 Not in

Wipro 4 Leader 4 Not in 4 Product Challenger 4 Leader 4 Not in 4 Not in 4 Not in

SAP HANA Infrastructure Services

This report is relevant to enterprises across industries in Nordics and will help them evaluate such as scalability and adaptability of HANA-based workloads and integration with third- providers of SAP HANA infrastructure services for SAP S/4HANA workloads and large-scale party tools. Also, enterprises in the Nordics expect to achieve an optimal IT infrastructure HANA databases. In this quadrant report, ISG highlights the current market positioning of and SAP security in their transformation. these providers in the Nordics, based on the depth of service offering and market presence. IT leaders should read this report to better understand the relative strengths and Enterprises face challenges in maintaining their own IT infrastructure specific to the SAP weaknesses of SAP HANA infrastructure service providers and learn how these providers’ product line owing to factors such as high costs, difficulties in data management and approaches to the market can impact enterprise public cloud strategies. change management, and a shortage of talent or skills. However, many enterprises have Software development and technology leaders should read this report to understand the implemented or are implementing SAP HANA as a part of their digital transformation relative positioning and capabilities of hyperscale SAP HANA infrastructure providers, which initiatives, and they are choosing a hyperscale provider to overcome the challenges and can help them procure infrastructure and services to migrate their workloads to public cloud address talent/skill gaps. This report can help with choosing the right hyperscale provider to platforms. migrate their SAP workloads. Sourcing, procurement, and vendor management professionals should read this report Enterprises leverage hyperscalers’ compute resources, storage and connectivity on a to develop a better sense of the current landscape of SAP HANA infrastructure service public cloud to host SAP workloads and facilitate scaling based on usage and infrastructure providers in the Nordics. operations. Along with the infrastructure, enterprises can also take advantage of providers' expertise in data migration, system imaging, backup, restore, disaster recovery, resource usage, monitoring and management dashboards.

Nordic enterprises have a stringent regulatory environment and data protection laws about public cloud environments. ISG sees that, since the pandemic outbreak, enterprises in the Nordics have started to adopt SAP HANA in their business processes to focus on cost reduction and workload optimization. These enterprises have specific IT infrastructure needs

SAP HANA INFRASTRUCTURE SERVICES

Definition

This quadrant examines cloud infrastructures best suited to host SAP software portfolio, with emphasis on SAP S/4HANA workloads and large-scale HANA databases. Participating vendors offer infrastructure- as-a service (hyperscale IaaS), including infrastructure operations, facilities, provisioning and scaling capacity, on a pay-as-you-go model. IaaS tools should include data migration, system imaging, backup, restore, disaster recovery, resource usage monitoring and management dashboards. Tools can be part of the standard IaaS offering or be provided by partners in a marketplace. The participating vendor should provide presales support to help clients with a migration plan, cloud architecture, sizing and performance optimization, licensing, systems and database configuration, virtual private network configuration and third-party vendor solutions (tool set). The support analysis focuses on the vendor’s service partner ecosystem with the ability to conduct related migrations and operations. S/4HANA hosting, colocation or enterprise cloud are excluded.

SAP HANA INFRASTRUCTURE SERVICES

Eligibility Criteria Observations

Memory capacity should be above 6 terabytes. computing needs. SAP has encouraged customers to make the S/4HANA move as part of a public cloud migration through the Embrace initiative, which began in May 2019 as a partnership between SAP Should offer a platform certified for SAP IaaS. and AWS, Google Cloud and Microsoft Azure. The hyperscalers have matured their overall SAP HANA Vendor must have direct operation or one authorized partner responsi- infrastructure capabilities. However, many customers are reluctant to move their SAP workload to the ble for client relationships and local regulation compliance regardless of hyperscalers. the data center location. This study has assessed 10providers and classified six in this quadrant. Two are Leaders.

AWS provides a suite of infrastructure services that enable clients to deploy SAP HANA in a highly available, fault-tolerant and affordable way.

Microsoft claims that its SAP cloud growth has doubled in the last few quarters.

AWS Overview Caution AWS provides SAP customers and partners with SAP-certified AWS cloud infrastructure to run SAP HANA. AWS should focus on redefining the operating model for SAP HANA support (by The firm’s SAP HANA infrastructure enables clients with rapidly provisioned and scale up or scale-out without determining who is responsible for what tasks regarding IT operation between SAP needing to make any capital investments or long-term commitments. SAP HANA on AWS can be deployed on and AWS) and on security. either the SUSE Linux Enterprise Server (SLES) or the Red Hat Enterprise Linux (RHEL) operating system. The firm succeeds in onboard a large customer base globally. AWS has recently bought power from a wind farm in Sweden as part of a project to source renewable energy for its global infrastructure. In addition, the firm contin- ues to invest in Denmark to support customers and partners across all industries.

Strengths

Extensive partner ecosystem: AWS has an extensive partner ecosystem to deliver professional and managed services to facilitate the adoption of its IaaS offerings. AWS is the first cloud provider to create a dedicated SAP competency, and the first to audit partners by soliciting direct feedback from customers on their partner experience.

Well-Architected Framework and Tool: The AWS Well-Architected Framework is built on five pillars:

operational excellence, security, reliability, performance efficiency and cost optimization. The framework gives 2020 ISG Provider Lens™ Leader AWS customers and partners a consistent approach to evaluate architectures and implement designs that might scale over time. The Well-Architected Tool, based on the framework, helps clients to review the state of workloads and compare them with the latest AWS architectural best practices. AWS has transformed its SAP HANA infrastructure Robust fault tolerance and architecture: AWS infrastructure services enable clients to deploy SAP HANA in a services portfolio with numerous instances and highly available and fault-tolerant mode tailored for seamless disaster recovery. Its Quick Start helps customers bare metal services. The firm has onboarded rapidly deploy fully functional SAP HANA systems on the cloud, following best practices from AWS and SAP. large clients across verticals in the region.

© 2020 Information Services Group, Inc. All Rights Reserved. SAP HANA Infrastructure Services - U.K. ISG Provider Lens™ Quadrant Report | November 2020 Introduction Public Cloud - Solutions & Services - Quadrant Provider Listing 1 of 4

3stepIT 4 Not in 4 Contender 4 Not in 4 Not in 4 Not in 4 Not in 4 Not in

Accenture 4 Leader 4 Not in 4 Product Challenger 4 Leader 4 Not in 4 Not in 4 Not in

Acora 4 Not in 4 Not in 4 Not in 4 Not in 4 Contender 4 Not in 4 Not in

Alibaba 4 Not in 4 Not in 4 Not in 4 Not in 4 Not in 4 Contender 4 Contender

Atos 4 Leader 4 Not in 4 Product Challenger 4 Leader 4 Not in 4 Not in 4 Not in

AWS 4 Not in 4 Not in 4 Not in 4 Not in 4 Not in 4 Leader 4 Leader

Birlasoft 4 Not in 4 Not in 4 Not in 4 Contender 4 Not in 4 Not in 4 Not in

CANCOM 4 Not in 4 Leader 4 Not in 4 Product Challenger 4 Leader 4 Not in 4 Not in

Capgemini 4 Leader 4 Not in 4 Product Challenger 4 Leader 4 Not in 4 Not in 4 Not in

Claranet 4 Product Challenger 4 Leader 4 Market Challenger 4 Rising Star 4 Leader 4 Not in 4 Not in

Cloudreach 4 Product Challenger 4 Leader 4 Not in 4 Market Challenger 4 Leader 4 Not in 4 Not in

Coforge 4 Market Challenger 4 Rising Star 4 Contender 4 Market Challenger 4 Market Challenger 4 Not in 4 Not in

Cognizant 4 Leader 4 Not in 4 Product Challenger 4 Product Challenger 4 Not in 4 Not in 4 Not in

Computacenter 4 Market Challenger 4 Leader 4 Not in 4 Rising Star 4 Leader 4 Not in 4 Not in

Deloitte 4 Not in 4 Not in 4 Leader 4 Not in 4 Not in 4 Not in 4 Not in

DXC 4 Rising Star 4 Not in 4 Not in 4 Leader 4 Not in 4 Not in 4 Not in

Ensono 4 Product Challenger 4 Leader 4 Not in 4 Market Challenger 4 Rising Star 4 Not in 4 Not in

EY 4 Not in 4 Not in 4 Leader 4 Not in 4 Not in 4 Not in 4 Not in

Fujitsu 4 Leader 4 Not in 4 Not in 4 Leader 4 Not in 4 Not in 4 Not in

Google 4 Not in 4 Not in 4 Not in 4 Not in 4 Not in 4 Market Challenger 4 Leader

HCL 4 Leader 4 Not in 4 Product Challenger 4 Leader 4 Not in 4 Not in 4 Not in

Hexaware 4 Product Challenger 4 Leader 4 Not in 4 Product Challenger 4 Leader 4 Not in 4 Not in

IBM 4 Leader 4 Not in 4 Product Challenger 4 Leader 4 Not in 4 Product Challenger 4 Product Challenger

Infosys 4 Leader 4 Not in 4 Not in 4 Leader 4 Not in 4 Not in 4 Not in

KPMG 4 Not in 4 Not in 4 Leader 4 Not in 4 Not in 4 Not in 4 Not in

Lemongrass Consulting 4 Market Challenger 4 Leader 4 Not in 4 Not in 4 Leader 4 Not in 4 Not in

Logicalis 4 Not in 4 Product Challenger 4 Not in 4 Not in 4 Market Challenger 4 Not in 4 Not in

Logicata 4 Not in 4 Market Challenger 4 Not in 4 Not in 4 Product Challenger 4 Not in 4 Not in

LTI 4 Product Challenger 4 Product Challenger 4 Not in 4 Product Challenger 4 Product Challenger 4 Not in 4 Not in

Microland 4 Contender 4 Product Challenger 4 Not in 4 Contender 4 Product Challenger 4 Not in 4 Not in

Microsoft 4 Not in 4 Not in 4 Not in 4 Not in 4 Not in 4 Leader 4 Leader

Mindtree 4 Product Challenger 4 Rising Star 4 Not in 4 Product Challenger 4 Rising Star 4 Not in 4 Not in

Mphasis 4 Contender 4 Product Challenger 4 Not in 4 Contender 4 Not in 4 Not in 4 Not in

Node4 4 Not in 4 Not in 4 Not in 4 Not in 4 Product Challenger 4 Not in 4 Not in

Nordcloud 4 Not in 4 Product Challenger 4 Not in 4 Not in 4 Product Challenger 4 Not in 4 Not in

oneadvanced 4 Not in 4 Not in 4 Not in 4 Not in 4 Product Challenger 4 Not in 4 Not in

Oracle 4 Not in 4 Not in 4 Not in 4 Not in 4 Not in 4 Not in 4 Product Challenger

OVHcloud 4 Not in 4 Not in 4 Not in 4 Not in 4 Not in 4 Contender 4 Contender

Protera 4 Not in 4 Market Challenger 4 Not in 4 Not in 4 Contender 4 Not in 4 Not in

PwC 4 Not in 4 Not in 4 Leader 4 Not in 4 Not in 4 Not in 4 Not in

Pythian 4 Not in 4 Contender 4 Not in 4 Not in 4 Market Challenger 4 Not in 4 Not in

Rackspace Technology 4 Product Challenger 4 Leader 4 Not in 4 Leader 4 Leader 4 Not in 4 Not in

SAP 4 Not in 4 Not in 4 Not in 4 Not in 4 Not in 4 Product Challenger 4 Not in

Slalom 4 Not in 4 Product Challenger 4 Not in 4 Not in 4 Product Challenger 4 Not in 4 Not in

Sopra Steria 4 Product Challenger 4 Product Challenger 4 Not in 4 Not in 4 Not in 4 Not in 4 Not in

TCS 4 Leader 4 Not in 4 Product Challenger 4 Leader 4 Not in 4 Not in 4 Not in

Tech Mahindra 4 Product Challenger 4 Not in 4 Not in 4 Product Challenger 4 Product Challenger 4 Not in 4 Not in

Trasnputec 4 Not in 4 Not in 4 Not in 4 Not in 4 Contender 4 Not in 4 Not in

Unisys 4 Product Challenger 4 Product Challenger 4 Not in 4 Product Challenger 4 Leader 4 Not in 4 Not in

Virtusa 4 Not in 4 Not in 4 Not in 4 Not in 4 Contender 4 Not in 4 Not in

Virtustream 4 Not in 4 Not in 4 Not in 4 Not in 4 Not in 4 Product Challenger 4 Not in

Wipro 4 Leader 4 Not in 4 Product Challenger 4 Leader 4 Not in 4 Not in 4 Not in

SAP HANA Infrastructure Services

This report is relevant to enterprises across industries in the UK, for evaluating providers UK enterprises have not been migrating SAP HANA workloads to the public cloud of SAP HANA infrastructure services for SAP S/4HANA workloads and large-scale HANA environment due to various data sovereignty and security concerns. ISG sees that, since the databases. In this quadrant report, ISG highlights the current market positioning of these pandemic outbreak, enterprises in the UK have started to adopt SAP HANA in their business providers in the UK, based on the depth of service offering and market presence. processes to focus on cost reduction and workload optimization. These enterprises have specific IT infrastructure needs such as scalability and adaptability of HANA-based workloads Enterprises face challenges in maintaining their own IT infrastructure specific to the SAP and integration with third-party tools. Also, enterprises in the UK expect to achieve an product line owing to factors such as high costs, difficulties in data management and optimal IT infrastructure and SAP security in their transformation. change management, and a shortage of talent or skills. However, many enterprises have implemented or are implementing SAP HANA as a part of their digital transformation IT leaders should read this report to better understand the relative strengths and initiatives, and they are choosing a hyperscale provider to overcome the challenges and weaknesses of SAP HANA infrastructure service providers and learn how these providers’ address talent/skill gaps. This report can help with choosing the right hyperscale provider to approaches to the market can impact enterprise public cloud strategies. migrate their SAP workloads. Software development and technology leaders should read this report to understand the

Enterprises leverage hyperscalers’ compute resources, storage and connectivity on a relative positioning and capabilities of hyperscale SAP HANA infrastructure providers, which public cloud to host SAP workloads and facilitate scaling based on usage and infrastructure can help them procure infrastructure and services to migrate their workloads to public cloud operations. Along with the infrastructure, enterprises can also take advantage of providers' platforms. expertise in data migration, system imaging, backup, restore, disaster recovery, resource Sourcing, procurement, and vendor management professionals should read this report usage, monitoring and management dashboards. to develop a better sense of the current landscape of SAP HANA infrastructure service providers in the UK.

SAP HANA INFRASTRUCTURE SERVICES

Definition

This quadrant examines cloud infrastructures best suited to host the SAP software portfolio, with emphasis on SAP S/4HANA workloads and large-scale HANA databases. Participating vendors offer infrastructure as a service (hyperscale IaaS), including infrastructure operations, facilities, provisioning and scaling capacity on a pay-as-you-go model. IaaS tools should include data migration, system imaging, backup, restore, disaster recovery, resource usage monitoring and management dashboards. Tools can be part of the standard IaaS offering or be provided by partners in a marketplace. The participating vendor should provide presales support to help clients on the migration plan, cloud architecture, sizing and performance optimization, licensing, systems and database configuration, virtual private network configuration and third-party vendor solutions (toolset). The support analysis focuses on the vendor’s service partner ecosystem with the ability to conduct related migrations and operations. S/4HANA hosting, colocation and enterprise cloud are excluded.

SAP HANA INFRASTRUCTURE SERVICES

Eligibility Criteria Observations

IaaS includes servers, storage and connectivity specific to the SAP Over the last couple of years, more SAP customers have considered moving their SAP ECC product line. implementations to the public cloud due to the data value realization and global data distribution and computing needs. SAP has encouraged customers to make the S/4HANA move as part of a public cloud Memory capacity should be above 6 terabytes. migration through the Embrace initiative, which began in May 2019 as a partnership between SAP and the Should offer a platform certified for SAP IaaS. three major public cloud hyperscalers, AWS, Google Cloud and Microsoft Azure. Although the hyperscalers Vendor must have direct operation or one authorized partner responsi- have matured their overall SAP HANA infrastructure capabilities, many customers are reluctant to move ble for client relationship and local regulation compliance, regardless of their SAP workload to the hyperscalers.

the datacenter location. Of the 49 companies included in this study, eight have qualified for this quadrant. Two are Leaders.

AWS provides a suite of infrastructure services that enable clients to deploy SAP HANA in a highly available, fault-tolerant and affordable way.

Microsoft has claimed that its SAP cloud growth has been doubled in the last few quarters.

AWS Overview Caution AWS provides SAP customers and partners with SAP-certified AWS cloud infrastructure to run SAP HANA. The AWS should focus on redefining the operating model for SAP HANA support (who company’s SAP HANA infrastructure allows clients to rapidly provision and scale up without needing to make is responsible for what tasks regarding IT operation between SAP and AWS) and any capital investments or long-term commitments. SAP HANA on AWS can be deployed on either the SUSE in the security area. Linux Enterprise Server (SLES) or the Red Hat Enterprise Linux (RHEL) operating system. AWS has continued to onboard large customers globally.

Strengths

Launch Wizard: AWS Launch Wizard recommends a guided way to size, configure and deploy AWS resources for third-party. The entire provision and deployment execution happens without the need to manually identify and provision individual AWS resources. The AWS Launch Wizard also offers an estimated deployment cost and allows customers to modify resources and instantly view an updated cost assessment. SAP-AWS certified cloud infrastructure: Its Quick Start helps customers deploy SAP HANA systems that are fully operational on the AWS Cloud. It also ensures that Amazon Elastic Compute Cloud, Amazon Elastic 2020 ISG Provider Lens™ Leader Block Store and the operating system are optimally configured to achieve the best performance for the client’s workload. AWS has transformed its SAP HANA infrastructure services portfolio from 64GB to Portable SAP HANA license model: AWS provides flexibility to its SAP customers to use their existing or new SAP HANA licenses to run SAP HANA on AWS. SLES and RHEL operating system licenses are provided by AWS, 24TB in scale-up scenarios, and up to 48TB in and their relevant license fees are combined with the base hourly fee of the respective Amazon EC2 instance scale-out instances and bare metal services. The type. SAP HANA BYOL on AWS is supported for both production and non-production use cases. firm has onboarded small, medium, and large clients across verticals in the region.

Public Cloud - Solutions & Services - Quadrant Provider Listing 1 of 6

Consulting and Consulting and Managed Public Managed Public SAP HANA Hyperscale Transformational Transformational Governance, Risk and Cloud Services for Cloud Services for Infrastructure Infrastructure and Services for Large Services for Compliance Services Large Accounts Midmarket Services Platform Services Accounts Midmarket

2nd Watch 4 Contender 4 Not in 4 Not in 4 Contender 4 Not in 4 Not in 4 Not in

Accenture 4 Leader 4 Not in 4 Rising Star 4 Leader 4 Not in 4 Not in 4 Not in

Alibaba 4 Not in 4 Not in 4 Not in 4 Not in 4 Not in 4 Not in 4 Contender

AllCloud 4 Not in 4 Contender 4 Not in 4 Not in 4 Contender 4 Not in 4 Not in

Atos 4 Product Challenger 4 Not in 4 Product Challenger 4 Contender 4 Not in 4 Not in 4 Not in

AWS 4 Not in 4 Not in 4 Not in 4 Not in 4 Not in 4 Leader 4 Leader

Birlasoft 4 Not in 4 Contender 4 Not in 4 Not in 4 Contender 4 Not in 4 Not in

Capgemini 4 Leader 4 Not in 4 Product Challenger 4 Leader 4 Not in 4 Not in 4 Not in

CenturyLink 4 Not in 4 Contender 4 Not in 4 Not in 4 Contender 4 Not in 4 Not in

CGI 4 Not in 4 Product Challenger 4 Not in 4 Not in 4 Product Challenger 4 Not in 4 Not in

Coforge 4 Not in 4 Product Challenger 4 Not in 4 Not in 4 Product Challenger 4 Not in 4 Not in

Cognizant 4 Leader 4 Not in 4 Product Challenger 4 Leader 4 Not in 4 Not in 4 Not in

Deloitte 4 Market Challenger 4 Not in 4 Leader 4 Market Challenger 4 Not in 4 Not in 4 Not in

Public Cloud - Solutions & Services - Quadrant Provider Listing 2 of 6

Digital Ocean 4 Not in 4 Not in 4 Not in 4 Not in 4 Not in 4 Not in 4 Contender

DXC 4 Product Challenger 4 Not in 4 Not in 4 Product Challenger 4 Not in 4 Not in 4 Not in

Ensono 4 Not in 4 Contender 4 Not in 4 Not in 4 Product Challenger 4 Not in 4 Not in

EY 4 Not in 4 Not in 4 Leader 4 Not in 4 Not in 4 Not in 4 Not in

Fujitsu 4 Not in 4 Product Challenger 4 Not in 4 Not in 4 Product Challenger 4 Not in 4 Not in

Google 4 Not in 4 Not in 4 Not in 4 Not in 4 Not in 4 Rising Star 4 Leader

HCL 4 Leader 4 Not in 4 Product Challenger 4 Leader 4 Not in 4 Not in 4 Not in

Hexaware 4 Not in 4 Leader 4 Not in 4 Product Challenger 4 Leader 4 Not in 4 Not in

IBM 4 Leader 4 Not in 4 Product Challenger 4 Leader 4 Not in 4 Product Challenger 4 Product Challenger

Infinite 4 Not in 4 Contender 4 Not in 4 Not in 4 Contender 4 Not in 4 Not in

Infosys 4 Rising Star 4 Not in 4 Product Challenger 4 Leader 4 Not in 4 Not in 4 Not in

KPMG 4 Contender 4 Not in 4 Leader 4 Not in 4 Not in 4 Not in 4 Not in

LTI 4 Not in 4 Leader 4 Contender 4 Not in 4 Rising Star 4 Not in 4 Not in

Public Cloud - Solutions & Services - Quadrant Provider Listing 3 of 6

Metricstream 4 Not in 4 Not in 4 Contender 4 Not in 4 Not in 4 Not in 4 Not in

Microland 4 Not in 4 Contender 4 Not in 4 Not in 4 Product Challenger 4 Not in 4 Not in

Microsoft 4 Not in 4 Not in 4 Not in 4 Not in 4 Not in 4 Leader 4 Leader

Mindtree 4 Not in 4 Leader 4 Contender 4 Product Challenger 4 Leader 4 Not in 4 Not in

Mphasis 4 Not in 4 Product Challenger 4 Not in 4 Not in 4 Product Challenger 4 Not in 4 Not in

NTT 4 Market Challenger 4 Not in 4 Not in 4 Market Challenger 4 Not in 4 Not in 4 Not in

NTT DATA 4 Product Challenger 4 Not in 4 Not in 4 Rising Star 4 Not in 4 Not in 4 Not in

Oracle 4 Not in 4 Not in 4 Not in 4 Not in 4 Not in 4 Not in 4 Product Challenger

OVHcloud 4 Not in 4 Not in 4 Not in 4 Not in 4 Not in 4 Contender 4 Contender

PwC 4 Market Challenger 4 Not in 4 Leader 4 Not in 4 Not in 4 Not in 4 Not in

Rackspace Technology 4 Not in 4 Leader 4 Not in 4 Product Challenger 4 Leader 4 Not in 4 Not in

SAP 4 Not in 4 Not in 4 Not in 4 Not in 4 Not in 4 Product Challenger 4 Not in

TCS 4 Leader 4 Not in 4 Product Challenger 4 Leader 4 Not in 4 Not in 4 Not in

Public Cloud - Solutions & Services - Quadrant Provider Listing 4 of 6

Tech Mahindra 4 Contender 4 Leader 4 Not in 4 Product Challenger 4 Leader 4 Not in 4 Not in

TO THE NEW 4 Not in 4 Contender 4 Not in 4 Not in 4 Contender 4 Not in 4 Not in

Trianz 4 Not in 4 Product Challenger 4 Not in 4 Not in 4 Product Challenger 4 Not in 4 Not in

T-Systems 4 Not in 4 Not in 4 Not in 4 Not in 4 Not in 4 Contender 4 Not in

Unisys 4 Product Challenger 4 Leader 4 Not in 4 Product Challenger 4 Leader 4 Not in 4 Not in

UST Global 4 Not in 4 Product Challenger 4 Not in 4 Product Challenger 4 Leader 4 Not in 4 Not in

Virtusa 4 Not in 4 Contender 4 Not in 4 Not in 4 Product Challenger 4 Not in 4 Not in

Virtustream 4 Not in 4 Not in 4 Not in 4 Not in 4 Not in 4 Product Challenger 4 Not in

Wipro 4 Leader 4 Not in 4 Product Challenger 4 Leader 4 Not in 4 Not in 4 Not in

Zensar 4 Not in 4 Contender 4 Not in 4 Not in 4 Product Challenger 4 Not in 4 Not in

SAP HANA Infrastructure Services

This report is relevant to enterprises across industries in the U.S. and will help them evaluate IT leaders should read this report to better understand the relative strengths and providers of SAP HANA infrastructure services for SAP S/4HANA workloads and large-scale weaknesses of SAP HANA infrastructure service providers and learn how these providers’ HANA databases. In this quadrant report, ISG highlights the current market positioning of approaches to the market can impact enterprise public cloud strategies. these providers in the U.S., based on the depth of service offering and market presence. Software development and technology leaders should read this report to understand Enterprises face challenges in maintaining their own IT infrastructure specific to the SAP the relative positioning and capabilities of hyperscale SAP HANA infrastructure providers, product line owing to factors such as high costs, difficulties in data management and which can help them to procure infrastructure and services to migrate their workloads to change management, and a shortage of talent or skills. However, many enterprises have public cloud platforms. implemented or are implementing SAP HANA as a part of their digital transformation Sourcing, procurement, and vendor management professionals should read this initiatives, and they are choosing a hyperscale provider to overcome the challenges and report to develop a better sense of the current landscape of SAP HANA infrastructure address talent/skill gaps. This report can help with choosing the right hyperscale provider to service providers in the U.S. migrate their SAP workloads.

Enterprises leverage hyperscalers’ compute resources, storage and connectivity in a public cloud to host SAP workloads and facilitate scaling based on usage and infrastructure operations. Along with the infrastructure, enterprises can also take advantage of providers' expertise in data migration, system imaging, backup, restore, disaster recovery, resource usage, monitoring and management dashboards.

ISG sees that enterprises in the U.S. have started to adopt SAP HANA in their business processes. These enterprises have specific IT infrastructure needs such as scalability and adaptability of HANA-based workloads and integration with third-party tools. Also, enterprises expect to achieve an optimal IT infrastructure and SAP security in their transformation.

SAP HANA Infrastructure Services SAP HANA INFRASTRUCTURE SERVICES

Definition

The participating vendor should provide presales support to help clients on the migration plan, cloud architecture, sizing and performance optimization, licensing, systems and database configuration, virtual private network configuration, and third-party vendor solutions (toolset). The support analysis focuses on the vendor’s service partner ecosystem’s ability to conduct related migrations and operations. S/4HANA hosting, colocation and enterprise cloud are excluded.

SAP HANA INFRASTRUCTURE SERVICES

Eligibility Criteria Observations

IaaS includes servers, storage and connectivity specific to the SAP Hosting SAP HANA on public cloud infrastructure requires knowledge of the complexities involved in the product line. migration process and then in operations. Providers must have a clear strategy and structured approach

Memory capacity should be above 6 terabytes. to handling SAP S/4HANA workloads and large-scale HANA databases. Leading cloud infrastructure providers of HANA services are coping up with fast-paced market developments, which include many Should offer an SAP IaaS certified platform. ancillary cloud services. Such services include supporting infrastructure for other SAP offerings, cost Vendor must have direct operations or at least one authorized partner analysis and related operational analysis, provisioning and setup of the technical infrastructure, and responsible for client relationship and local regulations compliance, go-live and operations support. Deployment normally requires close cooperation with SAP for compliance regardless of the data center location. with related standards

In this quadrant, ISG evaluated eight providers, and we identified two Leaders and one Rising Star.

SAP HANA INFRASTRUCTURE SERVICES

Observations (cont.)

AWS dominates the market with its wide range of services to host SAP HANA workloads on its platform. AWS also has the highest number of partners and has a specialized SAP competency certification program, which no other cloud provider offers.

Microsoft and SAP have a long-standing relationship. They have developed solutions that can seamlessly integrate the Microsoft product and solution ecosystem with SAP products and services. It offers smooth integration to more than 200 applications through its Logic Apps connector for SAP ECC and SAP S/4HANA.

Google Cloud Platform is identified as a Rising Star due to its commitment to growing infrastructure for hosting SAP workloads. It offers support for legacy SAP applications and has developed a rapid migration program with the help of its partners by leveraging automation tools and frameworks.

AWS Overview Caution Amazon Web Services (AWS), the largest cloud infrastructure providers for all SAP workloads, including ECC and While moving SAP workloads to the cloud for the first time, most enterprises prefer SAP HANA, is headquartered in Seattle. In the U.S., AWS has the largest market share. AWS has a long-standing the SAP Cloud over the AWS platform. This is mainly due to the fact that enterprises relationship with SAP since 2008 and has dedicated teams that include SAP partner development specialists need to embed a few additional steps to efficiently run SAP workloads on AWS. and managers who are in place to make sure the partners help their clients successfully migrate SAP workloads to AWS. As of September 2020, AWS has 77 Availability Zones in 24 geographic regions globally, of which 22 Availability Zones in six regions host SAP HANA in the U.S.

Strengths

Widest range and scale: AWS has many choices for customers to run their SAP HANA workloads on its platform. Apart from the standard SAP infrastructure offerings, customers can leverage either memory- optimized instance families like R5, X1/X1e, or high-memory instances with AWS Nitro Systems for a true cloud-native experience. It offers SAP-certified Amazon EC2 instances options from 256 GB to 6, 9, 12, 18 and 24 TB memory configurations in a single instance, and customers can also scale up to 48 TB of memory with a simple click. 2020 ISG Provider Lens™ Leader Excellent migration program: The company’s AWS Migration Acceleration Program (MAP) helps customers accelerate their move of SAP workloads to the AWS platform. AWS offers consulting support, training and services credits to its enterprise clients and partners to initiate SAP migrations. Partners include global system AWS has maintained a strong momentum integrators, managed services providers, independent software vendors, technology partners and advisory of growth as its customers continue to trust partners. AWS to run their most mission-critical SAP SAP expertise validation: AWS was the first cloud provider to create a dedicated SAP competency and is the workloads on the platform. only hyperscaler that has an SAP competency accreditation in place for its partners, so that they can better service their customers’ SAP transformation engagements. All partners go through a stringent auditing to obtain the SAP competency certification. In the U.S., there are only 11 select partners that have been certified.

Methodology ISG Provider Lens™ Quadrant Report | November 2020

METHODOLOGY The ISG Provider Lens™ 2020 – "Public Cloud – Solutions and Services" research study analyses the relevant software vendors and service providers in the Brazil, France, Nordics, U.K. and U.S. region, based on a multi-phased research and analysis process, and positions these providers based on the ISG Research methodology.

The study was divided into the following steps:

1. Definition of Public Cloud - Solutions & Services market 5. Detailed analysis and evaluation of services and service documentation based on the facts and figures received from providers and other sources. 2. Use of questionnaire-based surveys of service providers/vendor across all trend topics 6. Use of the following key evaluation criteria: Strategy & vision 3. Interactive discussions with service providers/vendors on capabilities and use − Innovation cases − − Brand awareness and presence in the market 4. Leverage ISG’s internal databases and advisor knowledge and experience − Sales and partner landscape (wherever applicable) − Breadth and depth of portfolio of services offered − Technology advancements

Shashank Rajmane, Author Lead Analyst Shashank Rajmane has more than a decade of extensive research experience and has led the ISG Provider Lens™ studies — Public Cloud Consulting & Transformation and Private/Hybrid Cloud & Data Center Outsourcing Services. He leads the efforts for the U.S. geography along with global geography reports. Apart from this, Shashank has been part of many consulting engagements and helps ISG’s enterprise clients select the right service providers and vendors based on their IT buying requirements. He is also responsible for authoring thought leadership papers, briefing notes, blogs and service provider intelligence reports, especially in the next-generation cloud and infrastructure services domain. He has also authored several research papers on best practices for choosing cloud vendors and cloud management platforms, along with writing a few whitepapers on the cloud industry.

Pedro Luís Bicudo Maschio, Author Distinguished Analyst Distinguished analyst and author Pedro Bicudo brings extensive experience in the research of Brazilian and Pan Americas services markets. Pedro is a senior consulting partner at TGT Consult in Brazil. With more than 30 years of experience, he has developed vendor assessments plus contract restructuring, services scope and IT benchmarking programs for diverse vertical markets. Before TGT and ISG, Pedro was managing vice president at Gartner Inc., responsible for the consulting business in Asia and Latin America.

Manoj Chandra Jha, Author Lead Analyst At ISG, Manoj Chandra Jha is primarily responsible for research projects and working on the ISG Provider Lens™ (IPL) program. He actively contributes to gathering service provider intelligence through both primary and secondary research. He is responsible for writing thought leadership reports and papers on briefings provided by the service providers. In addition to these, Manoj also writes blogs on trending topics, specifically on cutting-edge technology. Manoj has executed several client requests for research and consulting assignments across industries, predominantly in IT, manufacturing and insurance. He has handled client communications for the team, managing the client right from onboarding to understanding their custom research requests to scheduling briefing calls. Along with this, he has been closely involved with the quadrant studies around cloud services and data center outsourcing market.

Prakash N, Enterprise Context and Global Overview Analyst Senior Analyst Prakash N is a senior analyst at ISG and is responsible for supporting ISG Provider Lens™ studies on Private/Hybrid Cloud, Public Cloud, and Cloud Native - Container Services. His areas of expertise are cloud, data center, public cloud platforms, and cloud native services. During his tenure, he has developed research content for ISG Provider Lens™ in the areas of Private Cloud, Cloud Native Services, and Public Cloud. He is responsible for supporting research, authoring blogs, enterprise content, and the global summary report with market trends and insights.

Jan Erik Aase, Editor Director, Principal Analyst and Global Head – ISG Provider Lens/ISG Research Mr. Aase brings extensive experience in the implementation and research of service integration and management of both IT and business processes. With over 35 years of experience, he is highly skilled at analyzing vendor governance trends and methodologies, identifying inefficiencies in current processes, and advising the industry. Jan Erik has experience on all four sides of the sourcing and vendor governance lifecycle - as a client, an industry analyst, a service provider and an advisor. Now as a research director, principal analyst and global head of ISG Provider Lens™, he is very well positioned to assess and report on the state of the industry and make recommendations for both enterprises and service provider clients.

ISG (Information Services Group) (Nasdaq: III) is a leading global technology research and advisory firm. A trusted business partner to more than 700 clients, including more than 75 of world’s top 100 enterprises, ISG is committed to helping corporations, public sector organizations, and service and technology providers achieve operational excellence and faster growth. The firm specializes in digital transformation services, including automation, cloud and data analytics; sourcing advisory; managed governance and risk services; network carrier services; strategy and operations design; change management; market intelligence and technology research and analysis. Founded in 2006, and based in Stamford, Conn., ISG employs more than 1,300 digital-ready professionals operating in more than 20 countries—a global team known for its innovative thinking, market influence, deep industry and technology expertise, and world-class research and analytical capabilities based on the industry’s most comprehensive marketplace data. For more information, visit www.isg-one.com.