MUNICIPAL EMERGENCY MANGEMENT PLAN
2018 Version
Index
Part Page
Access to MEMPlan and Supporting Documents 1.7 4 Accommodation Guide – Towong Shire APP G Administration APP A Action 5.3.4 38 Acts and Regulations APP J Aim 1.4 4 Alert 5.3.2 38 Amendments APP K Amendments list 1.1 1 Area Characteristics 2.1 5 Audit Requirements and Process 3.7 29 Bushfire Places of Last Resort (Neighbourhood Safer Places) 5.8 47 Catering Arrangements 5.4.4 41 APP O CERA Heat Map 4.6 32 Climate 2.1 6 Command, Control, Coordination, Consequences, Communication and Community Connection 5.3 36 Communication 2.2 10 Communication with the Impacted community 6.8 75 Communication Tools 6.8.3 80 Community Assessment 2.2 10 Community Awareness 4.3 30 Community Emergency Risk Assessment 4.4 30 Community Profile 2.2 7 Community Safety 5.7 44 Compensation – of Volunteer Emergency Workers 3.5 27 Councils Roles in Response Activities 5.4.1 40 Cross boundary events 5.9 47 Debriefing Arrangements 5.11 48 Distribution Listing APP F Emergency Management and Fire Co-ordinator 3.4.1 22 Emergency Relief Centres APP D Escalation 5.3.5 38 Exercise and Incident Debrief 3.6.4 28 Exercises 3.6.5 28 Evacuation 5.7.4 46 Evacuation of Vulnerable People 5.7.5 47 Events in Towong Shire APP I Financial Considerations 5.6 44 Fire History 2.4 12 Flood History 2.4 13 Frequency of Meetings 3.6.1 27 Fuel and Catering APP O Geography 2.1 7 Glossary of Terms APP E Governance 6.3 61 Health Services in Towong Shire APP H
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Index Part Page
Heatwave Awareness 5.72 45 History – of Emergencies 2.4 10 Impact Assessment 6.7 75 Incident Control Centres 5.4.5 41 Incident Recovery Risk Register 6.9 85 Infrastructure 2.2 9 Land use, economy and infrastructure 2.2 8 Local Response Arrangements 5.4 39 Maintenance of Plan 3.6 27 Major Emergencies 5.1 33 Maps 2.3 10 APP C MECC (Council Operations Centre) 5.5 43 Media, Public Information and Education 5.7.1 44 Municipal Emergency Management Functions 3 2 Municipal Emergency Management Committee Terms of Reference 3 15 Municipal Emergency Management Committee Members 3.2 19 Municipal Emergency Management Committee Sub Committees and Working parties. 3.3 21 Municipal Emergency Management Functions and Roles 3.4 22 Municipal Emergency Resource Officer 3.4.2 24 Municipal Emergency Response Co-ordinator 3.4.5 26 Municipal Fire Prevention Officer 3.4.4 25 Municipal Recovery Manager 3.4.3 24 6.3.5 63 Municipal Endorsement 1.2 2 Natural Environment 2.1 7 Non Major Emergency 5.1 35 Objectives 1.5 4 Organisational (Municipality) 2.2 9 Phases of Activation – Response 5.3.1 38 Planning for Vulnerability in Relief and Recovery 6.2.4 60 Plan Review 3.6.2 27 Preparation 5.1 34 Preparedness 4.2 30 Prevention 5.1 34 Prevention / Mitigation Plans 4.5 31 Recovery 5.1 35 6.6 69 Recovery Environments 6.6.1 69 Recovery Planning 6.6.3 74 Recovery Plan Template 6.9 83 Regional Emergency Response Co-Ordinator 3.4.6 27 Relief Coordination and Providers 6.5.2 65 References and Associated Documents APP N Relief and Recovery Planning 6.1 58 Relief and Recovery Context 6.2 58 Relief and Recovery Activation and Escalation 6.4 63 Relief Deactivation 6.4.3 64
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Index Part Page Relief and Recovery Arrangements (State) 6.3.2 61 Relief and Recovery Arrangements (Regional) 6.3.3 62 Relief and Recovery Arrangements (Local) 6.3.4 62 Relief Centres 6.5.1 64 Resource List 5.4.2 41 Resource Supply and Sharing Protocols 5.10 47 Response 5.1 35 Response Arrangements 5 33 Response / Recovery Transition 5.12 49 Risk Action Sheets APP L Role – of Municipality 4.1 30 Special-needs groups 2.2 7 Special Plans and Arrangements APP B Staging Areas 5.4.3 41 APP M Standby 5.3.3 38 Stand Down 5.3.6 39 Statement of Audit 1.3 3 Termination of Response Activities and Hand-Over 5.12.1 57 Testing the Plan 3.6.3 28 Threats 1.6 4 Tiers of Emergency Response Management 5.2 36 Topography 2 5 Tourist Features 2.2 8 Transition from Response to Recovery 6.9 80 Vegetation 2.4 12 Warnings 5.7.3 46 Weather and Fire 2.4 12 Transition from Response to Recovery – example 6.9 84 Version Control 1 1
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Part One Introduction
1. Version Control
Version Number Date of Issue Author(s) Brief Description of Change Version 1.1 August 2015 C Reid Updated content for Audit Version 1.2 February 2016 C Reid Update CERA content – Part 4 Version 2 February 2017 K Whitehead Update CERA content – Part 4 Version 3 May 2017 K Whitehead Review & update of parts 1-3 Version 4 June 2017 K Whitehead Flood Exercise added Version 5 August 2017 K Whitehead Review & Update of parts 3 & 4 Version 6 November 2017 K Whitehead Review & Update of parts 5 & 6. Corryong Airport Emergency Exercise added Version 7 February 2018 K Whitehead Review & Update of Appendices and addition of Risk Action Sheets Version 8 March 2018 K Whitehead Review & Update of Part 2, 5 & 6 Version 9 May 2018 V Pitcher Review & Update of Part 1 and Part 6 Version 10 September 2018 K Whitehead Amendments Version 11 April 2019 K Whitehead Amendments
1.1 Amendments list
Amendment Date Author(s) Updated content for Audit August 2015 C Reid Update CERA content – Part 4 February 2016 C Reid Update CERA content – Part 4 February 2017 K Whitehead Review & update of parts 1-3 17th May 2017 K Whitehead Flood Exercise added 20th June 2017 K Whitehead Review & Update of parts 3 & 4 16th August 2017 K Whitehead Review & Update of parts 5 & 6. Corryong Airport 15th November 2017 K Whitehead Emergency Exercise
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Part One Introduction Review & Update of Appendices and addition of Risk 21st February 2018 K Whitehead Action Sheets Post MEMP Audit corrections 28th November 2018 K Whitehead Update and Ammendments – Corryong Health, DJPR, April 2019 K Whitehead Emergency Events, Training Exercises and Risk Action Sheets
1.2 Municipal Endorsement
This plan has been produced by and with the authority of Towong Shire Council pursuant to Section 20(1) of the Emergency Management Act 1986 and the Emergency Management Act 2013.
Signed for and on behalf of
TOWONG SHIRE COUNCIL
By Chief Executive Officer JULIANA PHELPS Under delegated authority granted 17 October 2017
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Part One Introduction
1.3 Statement of Audit
Statement of Audit and Certification is contained at the following location
S:\Community Wellbeing\Emergency Management\MEMP Certification 2018
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Part One Introduction
1.4 Aim
The aim of this Plan is to detail the agreed arrangements for the prevention of, the response to, and the recovery from, emergencies that could occur in the Towong Shire as identified in Part 4 of the Emergency Management Act 1986. 1.5 Objectives
The broad objectives of this Plan are to: a. Implement measures to prevent or reduce the causes or effects of emergencies. b. Manage arrangements for the utilisation and implementation of municipal resources in response to emergencies. c. Ensure the management and co-ordination of all aspects of recovery within the Shire d. Assist the affected community to recover following an emergency. e. Complement other local, regional and state planning arrangements.
1.6 Threats
A Community Emergency Risk Assessment (CERA) process has been conducted by the MEMPC in 2014, and reviewed in 2018, with a focus on all perceived threats to the municipality. This process is not intended to exclude any form of emergency.
A summary of the Community Emergency Risk Assessment process and its findings is located in Part 4 of this plan.
1.7 Access to the MEM Plan and Supporting Documents
1.7.1 Hard Copies Hard copies of the Plan are circulated to the distribution listing as per Appendix A.2.
1.7.2 Electronic Copies Electronic copies of the Plan and/or supporting documents are referred to and can be accessed on the Council server, S drive. S:\Community Wellbeing\Emergency Management\Towong Shire Municipal Emergency Management Plan (MEMP) This drive is replicated on an external server and access can be provided, with access being approved through the Council Operations Centre, , MERO or MRM.
This allows: the most current documents to be available documents to be available remotely reduces risks associated with accessing the council server
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Part Two Area Description
2 Topography
Towong Shire is located in the northeast corner of Victoria, nestled between the Great Dividing Range and the Murray River. It is adjacent to the growing region of Albury/Wodonga. Adjoining municipalities include Wodonga, Indigo, Alpine and East Gippsland in Victoria and Greater Hume and Snowy Valleys Council in New South Wales.
The Shire covers an area of 6,635 square kilometres, with a dispersed population of 5985 residents (ABS Census 2016) settled across numerous towns, villages and valleys. The area has a rich agricultural heritage and around two-thirds of businesses are in the agricultural and forestry industries. The Shire’s pristine scenery and diverse landscapes also draws increasing numbers of visitors each year.
Towong Shire is home to two major water storages, Lake Hume and Lake Dartmouth, with the Snowy Mountains Hydroelectric Scheme located just over the NSW border. The Shire is within the Melbourne-Sydney flight path. A licensed aerodrome at Corryong is operated by Council.
2.1 Area Characteristics
Location and tenure Towong Shire is located approximately 400km from Melbourne in the far north east of Victoria. The Murray River forms its northern and eastern boundaries and the Shire covers around 6,635 square kilometres of which 75% is public land. The majority of the public land is forested with significant proportions being in national or state parks, including Burrowa-Pine Mountain National Park, Mt Granya State Park, Mt Lawson State Park, Jarvis Creek Regional Park and the Wabba Wilderness Park.
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Part Two Area Description
Climate The climate is temperate over most of the Shire and is characterised by dry, warm to hot summers and cool wet winters with significant snowfalls above 1200 metres elevation. Variations in altitude exert considerable influence on temperature and rainfall; weather is best understood in relation to topography.
The warmest areas are in the lower river valleys, where the average maximum temperatures for January and February are in the low 30s. Individual days here may be very hot, the highest temperatures on record generally being in the mid 40s. Temperature conditions at higher altitudes are cooler throughout the year, with the differences being greatest in summer. Alpine areas (above 1000m elevation) experience maximum temperatures of around 20C during the summer months and rarely exceed 30C.
Average rainfall also varies across the municipality, ranging from 800mm per annum in the lower valley bottoms to 1500mm on the high country.
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Part Two Area Description Natural environment The Shire has a variety of geologies, soil types and landscapes subject to variable annual rainfall. This natural variability gives rise to a diverse range of vegetation types and habitats. The topography varies from the river valleys of the Upper Murray and Mitta Mitta Rivers to the mountainous terrain of the Victorian Alps.
The lower foothills are of mixed eucalypt species forests leading to taller Alpine Ash country at higher elevations. Above 1300 meters elevation, the vegetation consists of more open sub alpine forests, alpine plains and woodlands. Thick understory is common throughout the hills and mountain areas.
Geography The Murray River forms the northern and eastern boundaries of the municipality and the Mitta Mitta River traverses the southwestern side of the municipality. Combined there are approximately 700kms of rivers within the Council area. The entire municipality is within the catchment of either the Hume or Dartmouth Dams.
2.2 Community Profile
Population and Demographics The population of the Towong Shire is 5985 (ABS Census 2016).
The 2016 ABS Census figures show 16.1 % of the population is aged between 0-14 years, 9.0 % aged between 15-24 years, 31.9 % aged between 25 – 54 years and 43 % aged over 55 years. Persons aged 45 and over are over represented in the population. The median age of persons residing in Towong Shire was 58 years, compared to 38 years for persons in Australia.
The Aboriginal and Torres Strait Islander population is twice the Victorian average. Cultural diversity is low, with 93.3% of people only speaking English at home. No other responses received for language spoken at home by Australian Bureau of Statistics. Volunteerism is high, with 36.1 % of the population who help as a volunteer compared with a state average of 19.2 %.
Special-needs groups At the 2016 census, ABS statistics show that 25.8 % of the population were aged over 65. There are a number of aged care facilities within the Shire, including Nursing Homes, Aged Hostels and Aged Care Units. These are located in Corryong, Tallangatta and Walwa only (See Appendix B for details).
The 2011 Community Indicators Victoria Survey data shows that Towong Shire’s large ageing population is keen to age in place and remain in the shire. Although the CALD population is low, we need to be aware and consider the high number of residents with neurological conditions such as Parkinson’s Disease, and debilitating chronic illnesses such as Arthritis that will impact on these peoples functionality and ability to cope in an emergency situation.
5.4% of the population were identified as having a profound or severe disability. Of this population living with a profound or severe disability, 122 persons lived in the Tallangatta /
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Part Two Area Description Bethanga area and 185 in the rest of the shire. These figures are higher than the proportions of people living with a profound or severe disability at both the national (4.6%) and Victorian (4.7%) levels but comparable to the proportion seen in ‘rest of Victoria (excluding Melbourne and Geelong)’ (5.3%). For further information please refer to the Towong Shire Disability Profile 2017, which is contained at S:\Community Wellbeing\Emergency Management\Disability.
Land use, economy and infrastructure The economy of the region revolves around a rich agricultural sector, tourism and timber production and processing. Agricultural land is used predominantly for grazing with some dairying in valley areas. Outside irrigated areas, the land is used mainly for mixed farming enterprises including wool, prime lamb, cattle and cropping. Radiata Pine plantations are located in hillier areas of the Shire.
The entire municipality is within the catchment of either the Hume or Dartmouth Dams. The water in these storages is a critical link in the water supply and irrigation network in southern Australia. They are also extensively used for recreation purposes such as boating and fishing.
Tourist Features The municipality boasts abundant natural features, with a significant portion of these located in National and State Parks. A calendar of well-established events, including the Man From Snowy River Bush Festival, Mighty Mitta Muster, Nariel Folk Festival, Upper Murray Challenge and Tallangatta 50’s Festival, attract visitors throughout the year. List of Events in Towong Shire, contained in Appendix I
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Part Two Area Description
Infrastructure
Roads Length of Municipal roads 1183km Length of Arterial Roads 483km Bridges 94 Major Culverts 73
Airports Corryong Aerodrome Mitta Mitta Airstrip (private)
Flightpaths Albury – Sydney Albury – Melbourne Melbourne – Sydney
Health Hospitals Tallangatta Health Service Upper Murray Health & Community Services Walwa Bush Nursing Centre
Ambulance Stations Corryong Tallangatta
Community Emergency Response Teams CERT Berringa CERT Walwa
Organisational (Municipality) Towong Shire Council provides a broad range of services to the community including animal control; building, development and planning; Corryong Cemetery Trust; disability services; early childhood services; recreation services; roads and public spaces infrastructure; library services; waste management and youth services. The Council has 56 full-time equivalent staff members (2015/16 financial year).
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Part Two Area Description Community assessment of Towong Shire Council’s emergency and disaster management performance Each year Local Government Victoria (LGV) coordinates a State-wide Local Government Community Satisfaction Survey for participating Councils. The main objective of the survey is to assess the performance of Councils across a range of measures. Towong Shire Council participated in the 2015 survey. Council achieved an index score of 64 for overall performance, higher than both the Small Rural Council average (59) and the State-wide average (60). Council also achieved an index score of 74 for emergency and disaster management performance, higher than both the Small Rural Council average (70) and the State-wide average (70). This was one of Council’s highest performing areas.
Communication Towong Shire has a low proportion of Culturally and Linguistically Diverse (CALD), residents in the population, so messaging in English may be sufficient for the vast majority of the community.
Lack of mobile coverage and internet connectivity (and engagement / uptake) reduces the penetration of electronic communication into the community. Council will generally default to control agency media releases and direct the community to the control agency websites and EMV.
Towong Shire’s Communication Plan is located on P:\\dc02\public\documents\council plan\2017- 2021\development.
2.3 Maps
A set of maps detailing the area covered by this plan can be found in Appendix C and GIS which can be accessed on Towong Shire’s G: Drive
2.4 History of Emergencies
There have been numerous emergency events within the Shire over time, both large scale and smaller events.
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Part Two Area Description History of Emergencies: Towong Shire
Year Event Brief Description 1990 Severe Storm Damage to roads, drains and bridges 2003 Campaign Fires On the 7 January 2003, lightning ignited 87 fires primarily in remote, inaccessible forested terrain within the North East and Gippsland regions. These fires burnt nearly 1.3 million hectares over nearly 60 days and significantly impacted Towong Shire. The area burnt equated to 5% of Victoria, and 15% of the State’s total area of public land. The fires affected the Upper Murray Catchment.. Typically, the fires were fanned by north - north westerly airflows which were followed by south- westerly wind changes. As a result the townships of Mitta Mitta and Dartmouth were directly impacted by fire as well as the Dartmouth catchment; Tallangatta Valley, Nariel Valley and surrounds. 2005 Major Flood On two separate occasions during September 2005, the Shire of Towong was struck by severe localised rainstorms. These events inflicted devastating damage to roads, drains and bridges in several parts of the municipality. Asset restoration cost $1,579,294.00 2009 Campaign Fires The fire entered Towong Shire after crossing the Kiewa River near Mongan’s Bridge and was contained soon after as the fire entered an area that had been previously fuel reduced on Eskdale Spur. No communities within the municipality were required to evacuate. 2010 Floods Significant damage also occurred over the weekend of 4 and 5 September 2010 and in early December. Reinstatement of bridge approaches, and damaged culverts and road pavement $298,899.00 2011 Bellbridge Mini A 'mini cyclone' ripped roofs off houses and flattened Cyclone trees damaging 12 homes at Bellbridge and other properties at Bethanga and Tallangatta. 2012 Floods The floods that occurred in February and March 2012 required the replacement of four bridges and the repair of another three. This along with the replacement of culverts, the repair of roads and other flood damaged Shire assets resulted in a cost of approximately $3.6M.
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Part Two Area Description 2014 Walwa Storm 2 buildings damaged, large amount of trees down, roads blocked and power outage. Concern that generator at Walwa Bush Nursing Hospital would run out of fuel (100L of fuel requested). Clean up by council took 2 days.
Fire History During the past 12 years (2004/05 – 2016/17) the Department of Environment, Land, Water and Planning (DELWP) have attended an average of 27 bushfires per season burning 2,987 hectares of public land within the municipality. The majority of these fires were caused by lightning. A recent fire history map can be found in Appendix C.
Planned Burn Program In addition to bushfire response, DELWP implements an annual planned burn program, which aims to significantly reduce the impact of bushfire.
Vegetation The vegetation and topography of the Shire create a number of challenges for fire management. The major river and stream systems that cross the Shire provide potential natural fuel breaks, but are also popular sites for recreation and may limit access to some areas. The high fuel loads of the tall moist forests of the ranges create the potential for high intensity fires during prolonged dry periods. In addition, the mountainous-forested terrain adds to the difficulty of detecting and accessing fires. The combination of these factors creates the potential for large-scale extended bush fires to occur. The forests of the foothills also present a risk. Although the fuel loads here may be relatively low, these forests can easily burn most summers. Furthermore, their proximity to roads, which may decrease response times, also indicates proximity to settlements and therefore raises the risk to life and property. In addition, the terrain, whilst not as severe as the Alpine areas still presents a number of difficulties for fire fighters such as steep slopes, rocky outcrops and gullies. Combined, these areas present a number of challenges, making fire management in and about these areas an important annual task. The Shire is also characterised by long narrow valleys with single access routes that can potentially be compromised.
Weather and climate influence on fire Weather conditions and climate have a significant impact on fire management. Typically, the municipality experiences spring rains and mild conditions that promote growth followed by hot summers, which lead to high fuel loads. The usual fire weather pattern in Victoria during summer months is depicted by north westerly winds accompanied by high day time temperatures and low relative humidity building up over several days to a storm event with a change to south westerly winds. This can create a situation whereby fire ignition from lightning becomes a possibility, with a propensity for the fire to run
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Part Two Area Description quickly in one direction before changing direction, thus transforming the fire’s extensive flank into the new fire front. These conditions can influence fire behaviour in the Towong Shire. Topography can also play a significant role in establishing local weather conditions that may not reflect those occurring elsewhere in the area.
Municipal Fire Management objective The municipal fire management objective provides a framework for considering, selecting and evaluating fire management activities. This objective was developed using the information examined during the environmental scanning process, as well as being informed by the Hume Regional Fire Management Plan and relevant issues and priorities from regional stakeholders and adjoining municipalities.
Municipal Fire Objective Towong Shire working together to effectively anticipate, respond to and recover from major bushfire – to secure a safer municipality, more resilient community, healthier environment and a prosperous economy.
Flood History Flooding in Towong is characterised by rapid rises and falls in floodwaters due to the area consisting of far more headwaters of streams and rivers, than flood plains. Flooding resulting from storm events can be hard to predict and manage and whilst inundation is not prolonged, it can be very damaging to infrastructure and result in isolation of properties or localities.
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Part Three Planning Structures and Responsibilities
3.1 Towong Municipal Emergency Management Planning Committee Terms of Reference
3.1.1 Purpose The purpose of the Towong Shire Municipal Emergency Management Planning Committee is to formulate, maintain and test the Municipal Emergency Management Plan (MEMP).
3.1.2 Authority & Background The Act requires the appointment of a planning committee, specifies the general make-up of the committee, requires the committee to comply with directions and guidelines issued by the Minister for Police and Emergency Services and allows for the making of regulations about the operation of the committee. (EMMV Part 6.4) Section 20 (1) Part 4 of the Emergency Management Act 1986; ‘a municipal council must prepare and maintain a municipal emergency management plan’. Section 21 (3) Part 4 of the Emergency Management Act 1986, ‘a municipal council must appoint a municipal emergency planning committee which has members and employees of the municipal council, response and recovery agencies and local community groups involved in emergency management issues. Section 21 (4) Part 4 of the Emergency Management Act 1986; ‘the function of the municipal emergency planning committee is to prepare a draft municipal emergency management plan for consideration by the municipal council’ Council acknowledges its responsibilities under the aforementioned legislation and commits to provide administrative and management support to the MEMP Committee, along with careful and respectful consideration of its recommendations.
3.1.3 The Role of the Committee is to: Develop and maintain the Towong Shire Municipal Emergency Management Plan for endorsement by the Municipal Emergency Management Planning Committee and adoption by the Towong Shire Council. Determine the need for and participate in functional sub-committees and working groups to plan for specific emergencies, address issues and develop and implement projects Assist in identifying, analysing and evaluating existing and new and emerging emergency related hazards and risks. Provide input into risk treatment strategies. Prepare risk specific response and recovery plans for the Shire. Contribute to the continuous improvement of the Towong Shire Municipal Emergency Management Plan through monitoring, review and development. Contribute to testing the Municipal Emergency Management Plan through conducting and participating in emergency exercises. Participate in the co-ordination of services and training in order to enhance operational capability within Towong Shire Promote contact with surrounding Municipalities through various exercises and invitations to meetings in order to strengthen networks and a mutual understanding of each areas capabilities and resources.
The committee should operate as a planning committee and not merely as a reporting committee.
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Part Three Planning Structures and Responsibilities 3.1.4 Municipal Emergency Management Planning Committee Membership
Councillor or Administrator (Chairperson) Municipal Emergency Resource Officer (MERO)* / or Deputy (Deputy Chairperson) Municipal Recovery Manager (MRM) / or Deputy MRM Municipal Emergency Response Coordinator (MERC) / or Deputy (Victoria Police) Executive Officer to committee Municipal Fire Prevention Officer (MFPO)* / or Delegate Emergency Management Coordinator (EMC)* / or Delegate * In Towong Shire this is one individual
Local Emergency Service Representatives Victoria Police Victorian State Emergency Service Country Fire Authority Ambulance Victoria
Local Relief and Recovery Agency Representatives Australian Red Cross Community Emergency Response Team St John Ambulance Victorian Council of Churches Police and Emergency Services Chaplain Australian Volunteer Coast Guard Association
Local Medical Representatives Tallangatta Health Service Corryong Health Walwa Bush Nursing Centre
Government Agency Representatives Department of Environment, Land, Water and Planning Parks Victoria Department of Education & Training Department of Health and Human Services Environment Protection Authority Victoria VicRoads Goulburn Murray Water North East Water North East Catchment Management Authority
Utility Company Representatives AGL Hydro AusNet Services Telstra United Energy
Local Community Representatives
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Part Three Planning Structures and Responsibilities Radio Upper Murray Community Representatives Others as required including: Interested community groups (i.e. but not limited to, Lions International, Rotary International)
Quorum A quorum will be achieved with the attendance of the following representatives: Victoria Police – MERC or Deputy Council – MERO or Deputy and MRM or Deputy Control Response agencies: 1 representative from at least 2 different agencies (ie: CFA and SES) Recovery Agency – at least 1 representative from 1 agency. Two Community representatives who reside in the Shire of Towong. No resolutions can be made if a quorum is not reached but a meeting can be held; minutes taken and issues referred for resolution to the next meeting of the MEMPC at which a quorum is reached.
3.1.5 Role of the Chairperson The Chairperson is responsible for making sure that each meeting is conducted according to the Terms of Reference and that matters are dealt with in an orderly, efficient manner. The Chairperson carries the authority to keep order and maintain progress in line with the agenda. The Chairperson must make the most of all his/her committee members and ‘lead the team'. This also involves regularly reviewing the Committee's performance and identifying and managing the process for renewal of the Committee through recruitment of new members. Another Councillor/Administrator or the MERO or Deputy MERO will fill the role of Chairperson in the event of a casual absence. The position of Chairperson will be appointed by the Councillors/Administrators in November each year, to hold the position for a period of one year or until Council appoints another Councillor/Administrator in their place. In accordance with Section 76E of the Local Government Act 1989, a Councillor or Administrator must not improperly direct or influence a member of Council staff in the exercise of any power or in the performance of any duty or function.
3.1.6 Meeting Frequency The MEMP Committee will meet quarterly and each time there is a significant organisational change (affecting MEMPC) or emergency involving the Municipality. Extraordinary meetings may be called as required. It is proposed that the MEMP Committee shall meet on the third Wednesday of the months of May, August, November and February, with August being a planning meeting.
The MEMP Committee are not required to give public notice of their meetings, and meetings are not required to be open to the public.
The Towong Shire Council will provide a suitable venue and catering for the MEMP Committee meetings. Agencies are expected to provide representatives that are authorised and empowered to deliver outcomes.
3.1.7 Minutes and Agendas Calls for topics for the MEMP Committee agenda will be circulated three weeks prior to the meetings. The following two items are to be contained in the agenda on a permanent basis:
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Part Three Planning Structures and Responsibilities
The maintenance and update of the MEMPC Contacts list (Appendix A) Reviewing a section of the Municipal Emergency Management Plan. Any alterations requested by the MEMPC will follow the Amendment Procedure contained in Appendix K.
Members are to provide a written report to the Executive Officer outlining any agency specific emergency management actions and issues of interest to the MEMP Committee not less than seven days prior to the meeting. Meeting minutes will be taken by the Executive Officer and circulated to the MEMP Committee membership not later than fourteen days after the meeting. Reports to Council will be made where specific issues require a Council determination based on the recommendation of the MEMP Committee. Responsibilities and actions will be identified and where appropriate, subject to time lines in the minutes.
3.1.8 Sub-Committees & Working Parties The MEMP Committee will determine the need to establish sub-committees / working parties in order to investigate and report on specific issues that will assist the MEMP Committee in meeting its obligations under the Emergency Management Act 1986. The MEMP Committee will determine the Terms of Reference and reporting timeframes for the sub- committees and/or working parties. The MEMP Committee can delegate this task to the sub-committee or working party but will endorse or accept them at a quarterly meeting. The membership of any sub-committee and/or working party will consist of agencies and organisations represented on the MEMP Committee, and other representatives deemed necessary. The established sub-committees will report to the MEMP Committee for any actions to be undertaken and recommendations that will be required to go to Council. Minutes will be taken at all sub-committee / working party meetings and will be distributed in accordance with the Municipal Emergency Planning Committee Meeting minutes and agendas. If the function of a sub-committee is completed, the sub-committee can be disbanded at a meeting of the MEMP Committee. Sub-committees may continue with a watching brief for their area of responsibility and not be required to meet until necessitated by a review or change in circumstances. A currency and accuracy review of sub-plans should occur every 12 months, with full reviews every 3 years, unless otherwise stated.
3.1.9 Conduct and Interest Provisions In performing the role of the Municipal Emergency Management Planning Committee Member, a person must: Act with integrity Impartially exercise his/her responsibilities in the interests of the local community Not improperly seek to confer an advantage or disadvantage on any person Treat all persons with respect and have due regard to the opinions, beliefs, rights and responsibilities of other persons Commit to regular attendance at meetings Not make improper use of information acquired because of their position or release information that the member knows, or should reasonably know, is confidential information Where a Councillor or Administrator or officer declares a conflict of interest in relation to a matter in which the committee is concerned, they must disclose the interest to the committee before the matter is considered or discussed at the meeting. Disclosure must include the nature of the relevant interest and be recorded in the minutes of the meeting. The member must leave the room while the matter is being considered and may return only after consideration of the matter and all votes on the matter have been concluded.
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Part Three Planning Structures and Responsibilities Where a community member has an interest or a ‘Conflict of Interest’ (as defined in the Local Government Act) in relation to a matter in which the committee is concerned, or is likely to be considered or discussed, the community member must disclose the matter to the group before the matter is considered or discussed. Disclosure must include the nature of the relevant interest or conflict of interest and be recorded in the minutes of the meeting. It will be at the discretion of the Chairperson if the community member remains or leaves the room whilst the matter is discussed, and this must also be recorded in the minutes of the meeting.
3.1.10 Media, Public Education and Communication
Contact with the media by Municipal Emergency Management Planning Committee members will be conducted in accordance with the Councillor/Administrator and Staff Media Policies. Community members should defer any media requires to the Municipal Emergency Resource Officer (MERO) in the first instance and should take care not to respond as a representative of the committee. Control agencies are responsible for leading the provision of information to affected communities during the response phase.
3.1.11 Charter of Human Rights Compliance It is considered that this policy does not impact on any human rights identified in the Charter of Human Rights & Responsibilities Act 2006
3.1.12 Review Date The Terms of Reference will be reviewed at least every three years. Next review February 2018.
3.2 Municipal Emergency Management Planning Committee
This Committee is formed pursuant to Section 21(3) & (4) of the Emergency Management Act, to formulate a plan for the Councils' consideration in relation to the prevention of, response to and the recovery from emergencies within the Towong Shire . The following positions shall make up the Municipal Emergency Management Planning Committee:
Position Organisation Chairman (Mayor) Towong Shire Council MERO / MFPO Towong Shire Council Deputy MERO Towong Shire Council MRM Towong Shire Council Deputy MRM Towong Shire Council Emergency Management Coordinator Towong Shire Council Municipal Fire Prevention Officer (MFPO) Towong Shire Council MEMPC Executive Officer Towong Shire Council Municipal Emergency Response Coordinator VicPol Deputy Municipal Emergency Response Coordinator VicPol Operations Officer District 24 CFA Group Officer – Corryong CFA Group Officer – Tallangatta CFA Manager Community Safety North East Area CFA
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Part Three Planning Structures and Responsibilities Position Organisation District Manager – Upper Murray DELWP SES Tallangatta VICSES SES Mitta Mitta VICSES SES Corryong VICSES SES NE(Hume) Region VICSES SES NE(Hume) Region VICSES Regional Officer Emergency Management VICSES Director of Corporate Services Tallangatta Health Services Chief Executive Corryong Health Chief Executive Walwa Bush Nursing Centre Group Manager Upper Hume Ambulance Victoria Team Leader Ambulance Vic – Tallangatta Team Leader Ambulance Vic – Corryong Emergency Management Officer St John Ambulance - Vic CERT Team Walwa Walwa CERT Team Berringa Bethanga / Bellbridge Police & Emergency Services Chaplain Victorian Council of Churches Divisional Operations Officer – Wangaratta Division Hume Australian Red Cross Region
District Veterinary Officer DJPR Regional Emergency Management Co-ordinator Department of Health and Human Services Emergency Management Coordinator (Hume Region) Department of Health and Human Services Church / Communications Church, WICEN, RTR 94.9FM Snr Reservoir Controller Operations & Maintenance Goulburn-Murray Water Flotilla Commander VF11 Lake Hume Volunteer Coastguard Regional Hydrology Manager, Water Div. Bureau of Meteorology AGL Hydro Emergency Management Co-ordinator North East Water Area Chief Ranger, Kiewa and Murray Parks Victoria
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Part Three Planning Structures and Responsibilities Others as required The Municipal Emergency Management Planning Committee during the development of the plan has received information and advice from representatives of the following agencies and organisations:
Department of Jobs, Precincts and Regions (DJPR) Department of Education Utility Services Regional School Bus Co-ordinator Department of Health & Human Services North East Catchment Management Authority (NECMA)
3.3 Municipal Emergency Management Planning Committee Sub-committees and Working parties
Currently the Towong MEMP Committee has the following sub-committees or working parties: Municipal Fire Management Planning Relief and Recovery Flood CERA
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3.4 Municipal Emergency Management Functions and Roles
Towong Shire notes the responsibility for management of municipal resources and the coordination of community support to counter the effects of an emergency during both the response to and recovery from emergencies.
This includes the management of:
(a) The provision of emergency relief to Control Agencies and affected persons during the response phase; (b) The provision of Supply (resources) to Control and Relief Agencies during response and recovery; (c) Municipal assistance to agencies during the response to and recovery from emergencies; (d) The assessment of the impact of the emergency; and (e) Recovery activities within the municipality, in consultation with Department of Health and Human Services.
In order to carry out these management functions, Towong Shire will form an Emergency Management Coordination Group. This group will consist of:
Municipal Emergency Resource Officer (MERO) Municipal Recovery Manager (MRM) Chief Executive Officer Municipal Emergency Response Co-ordinator (MERC) Control Agency Representative Others co-opted as required
The emergency management group or part thereof will convene when the scale of the emergency dictates the requirement for the provision of any of the functions outlined above. Members of the emergency management group will liaise to determine what level of activation is required.
The functions of the Emergency Management Coordination Group will be carried out in consultation with: The Municipal Emergency Response Coordinator, with respect to the coordination and provision of resources. The control agency.
The specific responsibilities of the Emergency Management Co-ordinator, MERO and the MRM are detailed as follows.
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3.4.1 Emergency Management & Fire Co-ordinator (EMC)
The purpose of the role is to develop robust and innovative strategies to increase emergency management capability at Towong Shire .
Responsibilities The role of the EMC is to:
Work with relevant Council staff, other agencies and other key stakeholders to develop strategic and operational plans to introduce measureable improvements in community safety.
Engage with communities, community groups and associated agencies to include them in the planning and implementation processes.
Maintain regular engagement with the MAV Emergency Management team and the network of Emergency Management (Fire) Coordinators.
Assist in coordination at the regional level and contribute to the identification and delivery of regional priorities.
Prepare and maintain municipal emergency management plan
Full fill the role of MERO when required and MFPO as part of normal duties.
Ensure that statutory obligations and relevant recommendations of the Victoria Bushfire Royal Commission (VBRC) are met by the introduction of measurable improvements in community safety.
With DHS and DHHS
identify vulnerable people within the municipality
Develop and maintain a list of vulnerable clients of the municipal Council.
Coordinate the compilation of lists of vulnerable people.
Develop and maintain a list of facilities within the municipality where vulnerable people may be located Where appropriate, ensure the information is accessible to Victoria Police and other authorised organisations in planning for, and in response to, emergency events.
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3.4.2 Municipal Emergency Resource Officer (MERO)
Towong Shire has appointed the Emergency Management Coordinator to fulfil the function of MERO pursuant to Section 21(1) of the Emergency Management Act. Council has appointed the Director Technical Services as the deputy MERO.
Activation: To be activated by the MERC. Call the on duty MERO, if MERO cannot be contacted, call the Deputy MERO.
Responsibilities The role of the MERO, as per the EMMV, is to: coordinate municipal resources in emergency response; provide council resources when requested by emergency services or police during response activities; maintain effective liaison with emergency agencies within or servicing the municipal district; maintain an effective contact base so municipal resources can be accessed on a twenty-four hour basis; keep the municipal emergency coordination centre(s) prepared to ensure prompt activation if needed; liaise with the MRM on the best use of municipal resources; organise a response debrief if requested by the Municipal Emergency Response Coordinator (MERC), an appointee of Victoria Police; ensure procedures and systems are in place to monitor and record expenditure by the council in relation to emergencies; and perform other duties as determined.
The MERO is also responsible for coordination of municipal recovery resources if no municipal recovery manager is appointed. The MERO may also act as Emergency Management Liaison Officer (EMLO). See 3.6.5 EMMV for role description.
Municipal Authority
The MERO is responsible for the coordination of municipal resources in responding to emergencies, and has full delegated powers to deploy and manage Council's resources during emergencies.
The complete list of Council’s resources, contracted resources and contractors used by Council is kept on hand and retained as a separate document by Council. It is checked and updated at least twice a year. (See Part 5.4.2 for location).
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Part Three Planning Structures and Responsibilities 3.4.3 Municipal Recovery Manager (MRM)
Towong Shire has appointed the Director Corporate and Community Services to fulfil the function of MRM pursuant to Section 21(1) of the Emergency Management Act. The Manager of Corporate Services is the deputy MRM.
Activation: To be activated by the MERO. Call the MRM (or Deputy MRM)
Responsibilities The role of the MRM, as per the EMMV, is to: coordinate municipal and community resources for recovery; assist with collating and evaluate information gathered in the post impact assessment; establish priorities for the restoration of community services and needs; liaise with the MERO on the best use of municipal resources; establish an information and coordination centre at the municipal offices or a location more appropriate to the affected area; liaise, consult and negotiate with recovery agencies and council on behalf of the affected area and community recovery committees; liaise with the regional recovery committee and Department of Health and Human Services; undertake other specific recovery activities as determined.
The MRM may delegate duties to provide for effective management of the recovery functions.
3.4.4 Municipal Fire Prevention Officer (MFPO)
Towong Shire has appointed the Emergency Management Coordinator to fulfil the function of Municipal Fire Prevention Officer pursuant to Section 96A of the Country Fire Authority Act 1958.
Responsibilities The role of the MFPO, as per the EMMV, is to: undertake and regularly review council’s fire prevention planning and plans (together with the Municipal Fire Management Planning Committee (MFMPC), if one exists); liaise with fire services, brigades, other authorities and councils regarding fire prevention planning and implementation; advise and assist the Municipal Emergency Management Planning Committee (or MFMPC) on fire prevention and related matters; ensure the MEMP contains reference to the Municipal Fire Management Plan; report to council on fire prevention and related matters; carry out statutory tasks related to fire prevention notices and infringement notices; investigate and act on complaints regarding potential fire hazards; advise, assist and make recommendations to the general public on fire prevention and related matters; issue permits to burn (under s. 38 of the Country Fire Authority Act); and
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Part Three Planning Structures and Responsibilities facilitate community fire safety education programs and support Community Fireguard groups in fire-prone areas. Support fire services in the delivery of community fire safety education programs.
Activation: To be activated by the MERO. Call the MFPO or the Assistant MFPO
3.4.5 Municipal Emergency Response Co-ordinator (MERC)
The Officer in Charge at the Tallangatta Police Station, or his/her deputy is known as the MERC for Towong Shire.
If direct contact cannot be made with the MERC ask VicPol for the 265 – Senior Sergeant on duty.
Responsibilities
The role of the MERC, as per the EMMV, is to: ensure that the appropriate control and support agencies are in attendance - or have been notified by the controller and are responding to an emergency in the event of uncertainty, determine which agency is to perform its statutory response role, where more than one agency is empowered to perform that role ensure the Incident Controller has formed and is chairing an Incident Emergency Management Team (IEMT) or, if the Incident Controller is unable to attend or there are several disparate emergencies within the municipality, form and chair an IEMT arrange for the provision of resources requested by control and support agencies and escalate unfulfilled requests to the RERC advise the RERC of emergencies that have the potential to require supplementary resources from outside the municipal district. ensure timely warnings and information are provided to the community and support agencies by the control agency ensure the Incident Controller has developed and issued an incident action plan (including objectives and strategies for managing the incident) ensure the Municipal Emergency Resource Officer is advised of the emergency, is available to provide access to municipal resources if required and is receiving information as appropriate attend, or arrange delegate to attend the Municipal Emergency Coordination Centre, if activated consider registration of persons evacuated or otherwise affected across the municipality consider the provision of relief to evacuees and agency personnel where necessary and advise the Municipal Recovery Manager of requirements consider the need for declaration of an emergency area ensure the municipal recovery manager has been notified by the incident controller of the emergency provide the RERC with information or advice on issues relating the control, command and coordination of the emergency response, including issues relating to consequence management, the provision of relief and the transition to recovery.
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Part Three Planning Structures and Responsibilities Any Control Agency requiring municipal support will request that support through the MERC who will pass on all requirements to the MERO.
Activation: To be activated by the ICC – Incident Controller. Call the MERC or Deputy MERC
3.4.6 Regional Emergency Response Co-ordinator (RERC)
When all relevant resources have been fully committed and there is further requirement for additional resources, all requests must be forwarded to the MERC who will in turn pass on same to the RERC for action. In the absence of the RERC, his/her deputy will be contacted.
3.5 Compensation of Volunteer Emergency Workers
Compensation for all Volunteer Emergency Workers will be as laid down in Part 6 of the Emergency Management Act, 1986. It is the responsibility of the Organisation utilising the Volunteer Emergency Workers to ensure that all of the Volunteer Emergency Workers are registered.
3.6 Maintenance of Plan
3.6.1 Frequency of Meetings
As per the Terms of Reference, the MEMP Committee will meet quarterly and each time there is a significant organisational change (affecting MEMPC) or emergency involving the Municipality. Extraordinary meetings may be called as required.
It is proposed that the MEMP Committee shall meet on the third Wednesday of the months of May, August, November and February, with August being a planning meeting.
Minutes of all meetings must be taken and a copy sent to all members of the MEMPC and the RERC.
Functional Sub Committees, if formed, should meet at least once per year to review and amend their arrangements where necessary.
The Towong Shire Chief Executive Officer is responsible for ensuring the MEMP is maintained and kept up to date. Under S7. Instrument of Delegation Provision 2.20(1) the duty to prepare and maintain municipal emergency management plan this been delegated to the Emergency Management Co- ordinator
3.6.2 Plan Review
Content of this Plan is to be reviewed annually or after an emergency which has utilised part of this plan. Organisations delegated with responsibilities in this Plan are required to notify the MEMPC Executive Officer of any changes of detail (eg. contact information), as they occur. Towong Shire MEMP: Version 10 Thursday, 28 March 2019 27
Part Three Planning Structures and Responsibilities
Review of the plan will specifically focus on the hazards in the Towong Shire and the Contact Directory of the plan. Amendments are to be produced and distributed by Towong Shire as required. See Appendix A for distribution list.
Standard reviews, amendments and updates to the Plan are to be signed off by the CEO where they fall outside a full update/review to be endorsed by Council.
3.6.3 Testing the Plan
Upon completion of development of this Plan, and thereafter on an annual basis, arrangements pertaining to this plan should be tested. This will be done in a form determined by the MEMPC. In addition, assessment on the functionality of the plan will be considered during post incident after-action- reviews and debriefs.
Any procedural anomalies or short falls encountered during these exercises, or ensuing operations, must be addressed and rectified at the earliest opportunity.
3.6.4 Exercise and Incident Debrief
The Facilitator of any exercise or incident review will provide a written report on the exercise for the next MEMPC meeting.
3.6.5 Exercises
At the commencement of each year the MEMPC should discuss future plans for various exercises in the coming 12 months. The responsibilities of planning and conducting exercises should be shared amongst Committee members who either have the same relevant expertise or are prepared to take on the role to develop their own skills in the area of planning an exercise.
2019 30-31 January Lucyvale Cudgewa Fire – incident. 2018 15 August Relief and Recovery Exercise ‘Summer ready’ 2018 29-30 January Burrowye Fire Emergency Event. ICC Corryong – incident. 2017 1-2 December Victorian Flood Emergency Event. ICC Wangaratta - incident 2017 22 October Corryong Airport Emergency exercise. 2017 20 June MEMPC desktop exercise to test MEMP ‘Flood Emergency’ at Tallangatta SES / CFA 2017 8 June Council Operations Centre desktop exercise to test MEMP ‘Flood Emergency’ at Shire Office. 2015 20 May COUNCIL OPERATIONS CENTRE desktop exercise to test MEMP 2015 12 March Berringama truck/car and caravan collision - Incident 2014 11 December Walwa storm cell (down-burst) - Incident 2014 6 October Tallangatta Office – Trial COUNCIL OPERATIONS CENTRE 2011 8 November Bellbridge Tornado – Severe Winds & Housing damage
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Part Three Planning Structures and Responsibilities 2010 26 November Corryong Office – Trial COUNCIL OPERATIONS CENTRE 2010 25 November Tallangatta Office – Trial COUNCIL OPERATIONS CENTRE 2010 28 July Desktop Exercise Shelley Camp – Road cut by floodwaters resulting in bus accident 2007 11 October Tallangatta Office – Trial COUNCIL OPERATIONS CENTRE 2006 22 October Multi Vehicle collision at Tallangatta - Incident 2004 1 June Corryong Airport – Airport Emergency Exercise 2003 9 November Desktop Exercise re Corryong Airport 2003 February Mitta Fires – MECC operating. 2002 1 August Dartmouth RAR 2002 24 May Tallangatta Office – Desktop Exercise re 2 bus collision 2001-2008 Severe drought throughout region 2001 10 October Desktop COUNCIL OPERATIONS CENTRE exercise Tallangatta 2000 22 October Avondale RAR
The exercises can be tabletop discussions or field exercises, where the aim is to determine how well the operational elements of the MEMP are implemented. Each exercise should be debriefed and have a document that lists the outcomes and lessons learnt for future reference as part of a continual improvement process of the MEMP and distributed to the Committee.
3.7 Audit Requirements and Process
Towong Shire pursuant to section 21A of the Emergency Management Act 1986 shall submit the Municipal Emergency Management Plan to the Victoria State Emergency Service for audit. This audit will assess whether the plan complies with guidelines issued by the VICSES, and assists the MEMP Committee to develop and maintain a high quality MEMP.
The most recent version endorsed by the MEMP Committee and endorsed by the Council will be submitted for audit at least once every three years. Audit questions can be found in the Emergency Management Manual Victoria (EMMV), Part 6, Appendix 2 http://www.emv.vic.gov.au/policies/emmv/
An audit report will be provided to the Council, indicating whether or not the MEMP complies with these guidelines and if there are opportunities to improve the plan or planning process. Councils must within three months of receiving an audit report forward a copy of its written response to the Chief Officer, VICSES.
A MEMP that does not comply with these guidelines will be audited again in 12 months.
MEMP sub-plans are not audited as part of the MEMP audit process. If a Municipal Fire Management Plan (that may be a sub-plan of the MEMP) has been developed in accordance with the Integrated Fire Management Planning framework, it will be audited in accordance with S. 55B of the Country Fire Authority Act 1958 (see part 6A EMMV).
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Part Three Planning Structures and Responsibilities
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Part Four Prevention / Mitigation Arrangements
4.1 The Role of the Municipality
The Towong Shire Council recognises it has a key role in prevention and mitigation activities to reduce the risk, or minimise the effects, of emergencies that may occur in the area. Council's enforcement and continued reviewing of existing policies in land use, building codes and regulations, and urban planning, along with the various agencies responsible for prevention activities throughout the community, combine to ensure that all measures possible are addressed to reduce the likelihood of emergency. The MEMPC also plays a role in prevention by identifying potential hazard areas and working to mitigate risks.
4.2 Preparedness
Part 5 (Response Arrangements) identifies the roles and responsibilities of the various organisations and agencies that exist in the municipality. Each agency’s ability to cope with the identified threats was considered during this process.
Council Operations Centres have been identified, along with an alternative in the event that the Primary Council Operations Centre should become unserviceable. Likewise, Emergency Relief Centres and Bushfire Place of Last Resort (formally Neighbourhood Safer Places) have been identified for use during emergencies. These are listed in Appendices B & D.
4.3 Community Awareness
The ability of a community to respond to an emergency and in turn recover from the effects of an emergency will depend on the attitude of the people affected. Obtaining the preferred response from people during emergencies will require community education and awareness programs to be implemented for this purpose. The municipality and the MEMPC will support and promote via multi- media releases and updates, briefings or on Towong Shire’s website, appropriate prevention and awareness programs within the Shire. Methods of warning the community of an impending emergency are addressed in Part 5.
4.4 Community Emergency Risk Assessment (CERA)
The Community Emergency Risk Assessment (CERA), has been developed by the Victorian SES and provides MEMP Committees with a framework for improving community safety and resilience from hazards and emergencies.
A sub-committee of the MEMPC was formed in 2014 and last met in April 2017 to evaluate the Towong Shire’s potential risks using the CERA. The CERA process identified five perceived highest risks facing the Municipality and assessed them against the maximum foreseeable consequence of a particular hazard using a risk matrix. Expert opinions were then sought on each of the identified risks and an assessment of the likely impacts on the community and their ability to deal with these risks were provided. The committee looked at the existing plan and mitigations that have been put in place before re-evaluating the impact of these risks on the communities involved. These risks were then rated again for their likelihood and frequency as well as the residual consequence for assets, values and functions. This rating was then displayed via a heat map that provides the outcomes.
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The results now form the framework for planning over the next three years to develop, improve and test plans put in place and to mitigate the impacts.
Towong’s risk profile will be reviewed at least every three years or where a significant new risk has emerged. If the risks are assessed as high or above, a prevention or mitigation plan will be developed. The CERA Committee convene and organise a timeline for production of a plan within 3 months, with the aim of producing a draft plan within 6 months and a completed plan within 12months
Community Emergency Risk Assessment Heat Map is provided in 4.6.
Current Towong CERA can be found at: S:\Community Wellbeing\Emergency Management\CERA
4.5 Prevention / Mitigation Plans
Within the municipality, a number of prevention or mitigation plans have been developed over time. They are:
- Bolga Court Hostel, Tallangatta Evacuation Plan - Corryong Aerodrome Manual (incorporating Corryong Aerodrome Emergency Procedures) - Corryong, Tallangatta and Walwa Bush Nursing Centre Evacuation Plans - Dartmouth Regulating Dam Safety Emergency Plan - DELWP Preparedness and Response Plan - Goulburn Murray Water Blue-Green Algae - Lake Dartmouth Dam Safety Emergency Plan - Municipal Fire Management Plan - North East Regional Fire Protection Plan (DELWP) - School Counter Disaster Plans - Township Protection Plans - Towong Shire Flood Plan (in development) - Towong Shire Heat Wave Plan 2017 - Municipal Emergency Animal Welfare Plan 2014-16
Details of these plans are listed in Appendix B of this document.
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Part Four Prevention / Mitigation Arrangements
4.6 CERA Heat Map
Consolidated actions table is available at S:\Community Wellbeing\Emergency Management\CERA
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Part Five Response Arrangements
5.1 Introduction
As stated in 3.2 of the Emergency Management Manual Victoria (EMMV), the objective of emergency response activities in Victoria is to reduce the impact and consequences of emergencies on people, communities, essential and community infrastructure, industry, the economy and the environment. These response principles apply, regardless of the size of the emergency, and of how many agencies are involved in the response.
The response concept provides the mechanism for the build-up of appropriate resources to cope with emergencies throughout the State. It also provides for requests for physical assistance from the Commonwealth when State resources have been exhausted.
Most incidents are of local concern and can be co-ordinated from local Municipal resources. However, when local resources are exhausted, response provides for further resources to be made available, firstly from neighbouring Municipalities (on a Regional basis) and then, secondly on a State wide basis.
The priorities of the State Emergency Response Plan and the Municipal Emergency Management plan focus on the primacy of life and the issuing of community warnings and information, in order to assist people to make informed decisions about their safety.
The priorities are • Protection and preservation of life is paramount. This includes the Safety of emergency response personnel and Safety of community members including vulnerable community members and visitors/tourists • Issuing of community information and community warnings detailing incident information that is timely, relevant and tailored to assist community members make informed decisions about their safety • Protection of critical infrastructure and community assets that support community resilience • Protection of residential property as a place of primary residence • Protection of assets supporting individual livelihoods and economic production that supports individual and community financial sustainability • Protection of environmental and conservation assets that considers the cultural, biodiversity, and social values of the environment.
Major Emergencies
The EM Act 2013 contains specific arrangements for the management of a major fire or major emergency, defined as a large or complex fire or other emergency (however caused) that:
has the potential to cause, or is causing, loss of life and extensive damage to property, infrastructure or the environment; or has the potential to have, or is having, significant adverse consequences for the Victorian community or a part of the Victorian community, or Towong Shire MEMP: Version 10 Thursday, 28 March 2019 33
Part Five Response Arrangements requires the involvement of two or more agencies (fire services agencies if a major fire) to respond to the emergency; or will, if not suppressed, burn for more than one day (applies to major fire only).
Sections 37 and 39 of the EM Act 2013 prescribe specific arrangements for the following categories of emergencies:
A Class 1 emergency is either: a major fire, or any other major emergency for which the control agency is the Metropolitan Fire Brigade (MFB), Country Fire Authority (CFA) or Victoria State Emergency Service (VICSES).
A Class 2 emergency is a major emergency that is not: a Class 1 emergency, or a warlike act or act of terrorism, whether directed at Victoria or at any other state or territory of the Commonwealth, or a hi-jack, siege or riot. (Note: Response arrangements for Class 1 and Class 2 emergencies are set out in 3.5.5 and 3.5.6 of EMMV) A Class 3 emergency is; a warlike act or act of terrorism, whether directed at Victoria or a part of Victoria or at any other State or Territory of the Commonwealth, or a hi-jack, siege or riot. Class 3 emergencies may also be referred to as security emergencies.
Emergency management is not only about the response to an emergency.
Emergency management comprises of a range of measures in order to manage risks to communities and the environment. It includes the development and maintenance of arrangements to prevent, prepare for, respond to and recover from emergencies.
This process commences well before an emergency occurs, and continues through to long after the emergency has passed. This approach is called Prevention, Preparedness, Response and recovery (PPRR)
Prevention
To eliminate or reduce the level of the risk or severity of emergencies. It includes identifying hazards, assessing threats to life and property and taking measures to reduce potential loss to life or property.
Preparation
To build the capacity of communities to cope with the consequences of emergencies. It includes arrangements or plans to deal with an emergency or the effects of an emergency.
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Part Five Response Arrangements
Response
To ensure the immediate consequences of emergencies to communities are minimised. It includes the process of combating an emergency and providing immediate relief for persons affected by an emergency
Recovery
To support individuals and communities affected by emergencies in reconstructing physical infrastructure and restoring physical, emotional, environmental and economic wellbeing. It includes the process of returning an affected community to its proper level of functioning after an emergency. Non-Major Emergency
A Single Incident Emergency is defined as an event that has occurred on a small scale (residential) where an individual or family have had their home or possessions severely damaged or destroyed. It may also include a situation where the affected persons have been directed to evacuate and have not been able to return to their residence to assess the damage
If the emergency has resulted in any of the above mentioned situations, then the Single Incident Protocol is to be activated by the Incident Controller who will contact the Municipal Emergency Response Coordinator (MERC)
The MERC will then contact the Municipal Recovery Manager who will coordinate any potential relief requirements, that arise from the non-major emergency. Refer to Risk Action Sheet: Appendix L Single Incident (Non Major Emergency) Response Co- ordination
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Part Five Response Arrangements 5.2 Tiers of Emergency Response Management. Victorian emergency response management has three tiers:
Not all tiers are active for every emergency. In general the state and regional tiers are active only for major emergencies or where major emergencies are anticipated to occur. Non-major emergencies are managed only at the incident tier. The people and agencies with roles and responsibilities for responding to emergencies work together in teams at each tier to ensure a collaborative and coordinated whole of government approach.
Where emergencies can be expected to last for an extended period, regional and state tier arrangements may be activated on a continuing basis.
5. 3 Command, Control, Coordination, Consequences, Communication & Community Connection
As set out in the State Emergency Response Plan (Part 3 EMMV), Victoria bases its emergency response arrangement on the management functions of control, command and coordination, broadly described as follows:
Coordination - Coordination is the bringing together of agencies and resources to ensure effective response to and recovery from emergencies. - Response coordination: Emergency response coordinators bring together agencies and resources to support the response to emergencies. Broadly, their functions are to Towong Shire MEMP: Version 10 Thursday, 28 March 2019 36
Part Five Response Arrangements ensure: effective control arrangements have been established and are maintained to manage the response to emergencies, effective information sharing and the necessary resources are accessed to support the response to emergencies. - Recovery coordination: Emergency recovery coordinators/managers bring together agencies and resources to support the provision of relief and recovery from emergencies.
Control - Operates across agencies - Control is the overall direction of response activities in an emergency, operating horizontally across agencies. In Victoria, authority for control is established in this SERP, with the details listed in the EMMV - Controllers are responsible for leading all agencies responding to the emergency. Specific arrangements apply to the appointment of controllers for Class 1 and Class 2 emergencies and for fires other than for a major fire. The ‘line of control’ refers to the line of supervision for those appointed to perform the control function and this relates to the specific class of emergency. Controllers escalate or provide direction on control issues through the line of control. There may be some complex emergencies which require only the coordination of the consequences of the emergency across a number of agencies with shared accountability and which do not require
Command - the internal direction of personnel and resources, operating vertically within an agency. Each agency has a ‘chain of command’, which is the agency’s organisational hierarchy that identifies the link between each individual and their supervisor. - Each agency responding to an emergency must identify the commanders responsible for supervising agency personnel and the agency chain of command. Commanders escalate agency issues and provide direction on agency issues through the agency chain of command. - Where there is an agreed inter-agency arrangement, a functional commander may supervise personnel and resources from more than one agency. - Council recognise the status of ICC’s within the Towong Shire, how they operate, their access to services and their function of control. Council via the MERO and MERC will link into this process to ensure the common operating picture and support of function is operating through the response and integrated recovery to emergencies.
Consequences
- The management of the effect of emergencies on individuals, the community, infrastructure and the environment.
Communication
- The engagement and provision of information across agencies and proactively with the community to prepare for, respond to and recover from emergencies.
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Part Five Response Arrangements
- The understanding of and connecting with trusted networks, trusted leaders and all communities to support resilience and decision making.
5.3.1 Phases of Activation
Response arrangements should be implemented at the earliest possible opportunity if the effects of emergencies are to be minimised and for this reason several phases of activation have been accepted. These are:-
5.3.2 Alert
Upon receipt of warning or information that an emergency may occur or affect the relevant area of responsibility, the organisation must be alerted to ensure its readiness to act if called upon. Some of the activities that should be considered in this phase are: Warning for key personnel. Testing of communications arrangements. Establish flow of information between Municipality and Control/Support Agencies. (This may come from the REMT)
5.3.3 Standby
As the threat, or the effects of the emergency, becomes imminent, members of the relevant organisation or sections are placed on standby, thus being ready to move immediately they are required. Some of the activities that should be considered in this phase are: Staff respective Emergency Centres. Prepare equipment and personnel for immediate action. Identify assembly areas.
5.3.4 Action
This is the operational phase of the emergency when control and support agencies are committed to contain or control the emergency. Some operations may necessitate moving to the "Action phase" immediately without the "Alert" and "Standby" phases being implemented. For this reason, it is mandatory that all organisations having a role in this Plan be in a state of preparedness at all times. Some of the activities that should be considered in this phase are:
Mobilise personnel/equipment as requested. Produce situation reports on regular basis for higher authorities. Deploy additional resources as required. Ensure Casual Emergency Workers are registered.
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Part Five Response Arrangements 5.3.5 Escalation
Relief and recovery coordination can be escalated from the local to regional or state level: • when requested, because capability is exceeded, or • where an emergency has affected multiple municipalities in one region, or multiple regions within the state; or • where an emergency has a significant community-wide impact, in which case the Victorian Government may establish an event-specific relief or recovery coordination structure to oversee a whole-of sector response.
Where an emergency has affected multiple regions within the state, or where the emergency has significant consequences for communities or the government of the day, state relief and recovery coordination will be activated. State level relief and recovery coordination activity will focus on sector coordination and the management of risks and consequences to help inform the regional response to the emergency.
The relevant local, regional and state relief and recovery coordinators are expected to monitor their relevant situations. When escalation appears likely, the responsible relief and recovery coordinator must prepare an incident-specific relief and/or recovery coordination plan.
5.3.6 Stand Down
When the MERC is satisfied that the response to the emergency has been completed, he/she will advise all participating agencies of ‘Stand Down’. This is done after consultation with the Control Authority and any other relevant agency.
5.4 Local Response Arrangements and Responsible Agencies
At Towong Shire the local response arrangements are as follows:
1: Incident Occurs 2: Incident Controller contacts Municipal Emergency Response Co-ordinator (MERC) 3: MERC contacts Municipal Emergency Resource Officer (MERO). 4: MERO contacts Municipal Recovery Manager, Deputy Municipal Emergency Resource Officer and Deputy Municipal Recovery Manager. 5: Incident Controller requests Emergency Management Liaison Officer (EMLO) to attend Incident Control Centre (Tallangatta or Corryong). This will usually be the MERO. 6: All resources / materials that require funding are to be approved by the Incident controller and this request is to go through the MERC. MERC will then authorise the MERO to commence organising the resources / materials required. 6: If required the MERO will ask the Deputy MERO to establish a Council Operations Centre at Tallangatta or Corryong. The MRM and Deputy MRM will also usually be in attendance at this location. 7: Risk Action Sheets for Responding to Emergencies, Establishing Council Operation Centres and Emergency Relief Centres can be found in Appendix L
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Part Five Response Arrangements Contact details are contained in Appendix A.
Detailed tables displaying Control Agencies can be found in Part 7 of the EMMV Page 7-2 to 7-3, http://files.em.vic.gov.au/Backups/EMV-website/EMMV-Part-7.pdf
Support Agencies may be able to offer varying levels of support from ‘on ground’ resources to information. It may be appropriate to consult with a number of identified Support Agencies for advice in relation to any given emergency. It is the prerogative of the control agency to formulate action plans for a given emergency in consultation with support agencies.
Detailed tables displaying Support Agencies can be found in Part 7 of the EMMV Page 7-3 to 7-4, http://files.em.vic.gov.au/Backups/EMV-website/EMMV-Part-7.pdf
5.4.1 Council’s Roles in Response Activities Whilst not an exhaustive list the EMMV (Part 7) sets out that most of the activities below are carried out by councils in close conjunction with, or with direct support by, Government departments and agencies.
Provision of available municipal resources needed by the community and response Agencies. The provision of resources is initiated through the MERO contact process.
Incident Controller > MERC > MERO / EMLO > MRM
Provision of a Towong Shire EMLO to the ICC (when requested by the MERC). Establishment of COUNCIL OPERATIONS CENTRE - facilities and staffing. Provision of facilities for emergency services’ staging areas. Facilitate the delivery of warnings to the community. Provision of information to public and media. Council will generally default to control agency media releases and direct the community to the control agency websites and EMV. Coordination of the provision and operation of emergency relief (includes catering, Emergency relief centres, emergency shelters and material needs). Clearance of blocked drains and local roads, including tree removal. Provide support for the incident controller in relation to partial or full road closures and the determination of alternative routes. Traffic Management Plans are available on;
P:\OHS & Risk Management\Traffic Management\Traffic Management Plans
Council will assist in the establishment of road blocks, or traffic management points, through the provision of appropriate signage. Upon request Council staff may provide traffic advice on site to motorists as a first response until relieved by VicPol or other response agency staff or volunteers. (See also Part 6.11.6 B3 Transport)
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Part Five Response Arrangements All relevant hardcopy information is contained in the ICC box at the Emergency Management Co- ordinator desk, including the Council Operations Folder.
5.4.2 Resource List DELWP maintains a ‘Panel of Contractors’ which includes Towong Shire that may be drawn on for plant for both civil works and for bushfire suppression and planned burn preparation works. DELWP’s Corryong or Tallangatta offices can be contacted for this list or contact details of specific plant owner/operators. Contact numbers are listed in Appendix A.
Detailed resources lists for plant and equipment are held by Towong Shire Council at the following locations:
Towong Shire Council’s Plant and Equipment Register: S:\Asset Management\Asset Management\Plant and Fleet\2017-18\E - Asset Inventory\Plant & Equipment.xlsx
Towong Shire Council’s Preferred Contractor List: S:\Asset Management\Engineering\Preferred Contractor List
Practice Note: Sourcing Supplementary Emergency Response Resources from Municipal Councils http://www.mav.asn.au/policy-services/emergency-management/Pages/memeg.aspx
Prior to declared days of Total Fire Ban, and upon request, Council will provide the CFA Duty Officer with a list of all firefighting support plant and equipment and its location.
Council will make available resources and facilities under their control to assist in response, relief and recovery efforts.
5.4.3 Staging Areas A list of available staging areas as defined in the CFA’s District 24 Readiness and Response Arrangements are provided in Appendix M. It should be noted that with the exception of the Walwa Football Ground, all those listed are not managed by Towong Shire Council. Details of staging areas are contained in Appendix M and additional information available at s:\\community wellbeing\emergency management\emergency relief centres & staging areas
5.4.4 Catering Arrangements Towong Shire shall engage the Australian Red Cross to provide food and water for community members requiring emergency relief. Agencies will manage their own food and water needs.
5.4.5 Incident Control Centres (ICC) Level 3 Incident Control Centres for the Towong Shire are located at the DELWP Offices in both Tallangatta and Corryong. Locations and contact details are provided in Appendix B 7. Table 5.2 The flow chart below extracted from the EMMV (3.12.2) shows the process for sourcing resources from the four levels of supplementation – municipal, regional, state and
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5.5 Municipal Emergency Coordination Centre (COUNCIL OPERATIONS CENTRE)
A Council Operations Centre is a facility which brings together key agencies, to coordinate the provision of council and community resources during an emergency for the response and recovery effort. The Council Operations Centre facilitates activities of key personnel from local and state government agencies, emergency services and others as required to assist.
Class 1 emergencies are managed from the State Control Centre, Regional Control Centres and either an Incident Control Centre, mobile control unit, site office or other location determined by the Emergency Management Commissioner (EMC). Class 2 emergencies are managed from a location determined by the control agency, in consultation with the EMC.
An emergency response coordinator will determine the best location for coordination to occur. They may activate the following coordination centres:
the State Control Centre a Regional Emergency Response Coordination Centre (RERCC) Council Operations Centre
The Council Operations Centre will be used to coordinate the provision of human and material resources within the municipality, during emergencies. It will also maintain an overall view of the operational activities within this Plan's area of responsibility, for record, planning and debrief purposes. The Council Operations Centre may also become operational during support operations to a neighbouring municipality. Administrative staff for the Council Operations Centre will be drawn from municipal employees.
Provision of Council Operations Centre functions may in the first instance be conducted from an appropriate Police Station. The MERC may request activation of an identified Council Operations Centre if required.
The primary Council Operations Centres for the Towong Shire are:
Corryong Office of the Towong Shire Council 66-76 Hanson St, Corryong Note: No Generator.
Tallangatta Office of the Towong Shire Council 32 Towong St, Tallangatta
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The alternative Council Operations Centres, in the event that the primary Council Operations Centre becomes unserviceable are:-
Corryong Secondary College
Tallangatta Secondary College
An agreed set of Standard Operating Procedures for use in the COUNCIL OPERATIONS CENTRE is detailed at: S:\Community Wellbeing\Emergency Management\ MECC - Council Operations Centre
5.6 Financial Considerations
Financial accounting for Municipal resources utilised in emergencies must be authorised by the MERO or the MRM and shall be in accordance with the normal financial arrangements of the Towong Shire Council.
Control agencies are responsible for all costs involved in that agency responding to an emergency. Government agencies supporting the control agency are expected to defray all costs from their normal budgets.
Depending on the magnitude of the emergency some government financial assistance may be available for prevention, response and recovery activities.
Refer to Part 6.9.1.16 for details on managing donated funds.
5.7 Community Safety
The safety of the community during an emergency is the highest priority of the control and support agencies. Emergency planning is to involve local communities to identify best options for their situation prior to, and during an emergency. Planning needs to consider evacuation and return of communities, sheltering options, neighbourhood safer places and community information guides, where appropriate.
5.7.1 Media, Public Information and Education
Control agencies are responsible for leading the provision of information to affected communities. During an emergency releasing information is the responsibility of the Control Agency(s) in conjunction with the MERC.
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Part Five Response Arrangements The Incident Controller is required to authorise all information and warning messages prior to being disseminated to the community, where practicable. In order to facilitate the rapid communication of information and warnings, the Incident Controller may delegate the authority to a Deputy Incident Controller or Public Information Officer. Once information is authorised by the Incident Controller (or other delegated role) it requires no additional approval before release to the community.
Announcements from response agencies must be consistent with each other. All agencies are responsible for considering the information needs of community sectors with additional needs.
Towong Shire has a significant role in assisting with Media, Public Information and Education as the council is a recognisable focus point for the community
When a decision is made by the Incident Controller to open a relief centre Council will: Provide email notification to members of the MEMP Committee Facilitate public messaging on behalf of the Incident Controller
When a relief centre is open to receive community members Council will: Provide email notification to members of the MEMP Committee Provide email notification to all Council staff (including shared service staff such as EHO, IT, etc) Verify Incident Control Centre advice re opening of relief centre Liaise with Public Information Officer (ICC) Update Council website with link to advice notices (e.g. emv.vic.gov.au) Forward relief centre messaging to Council email listing and Facebook Provide email notification to adjoining Council CEOs and Emergency Management staff
The Public Information Officer (ICC) will manage relief centre location messaging to the media.
5.7.2 Heatwave Awareness Towong Shire Council will use the key health messages recommended by the Department of Health & Human Services to prepare the general public and vulnerable groups in the community for the upcoming summer. The campaign will involve simple, specific tips around how to prevent and identify the symptoms of heat-related illness and provide advice on the appropriate actions to take if a person exhibits signs of a heat-related illness.
As older people and young children have been identified as a vulnerable group during heatwaves, messages and resources will be used to particularly target people 65 years or older and their carers; and parents with young children. Towong Shire Council will use the electronic templates made available from the department and will distribute them through community services and organisations. A range of materials such as posters, brochures, drink bottles and fridge magnets will be made available during this time. It will be a stand-alone campaign so that mixed messages are not relayed.
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5.7.3 Warnings Warnings should be used under specific circumstances where community action is necessary primarily to protect lives, and also for the protection of property or the environment. The warning arrangements are set out in the Victorian Warning Protocol – referenced in Part 8 Appendix 10 of the EMMV.
For Class 1 emergencies Incident Controller has the responsibility to issue warnings and information. Where an emergency is not a Class 1 emergency, the responsibility to issue information and warnings is that of the control agency.
In practice, the warnings and the release of other information should be authorised by the Incident Controller as they are closest to the emergency and informed by local knowledge. In the event the Incident Controller is unable to issue a warning, or requires assistance with the issuing of warnings, they should seek the assistance from the Regional Controller or state controller, who may have the ability to issue community warnings from a Regional Control Centre or the State Control Centre on behalf of the Incident Controller.
Where an extreme and imminent threat to life exists and authorisation from the Incident Controller is not practicable in the circumstances, warnings may be issued by any response agency personnel with notification to the Incident Controller as soon as possible. In the initial stages of some emergencies there may be little or no opportunity to provide warning to agencies or the community. The Incident Controller is required to be advised as soon as possible when anything is issued under these circumstances.
Further details relating to community warnings can be found in Part 3.11 of the EMMV.
5.7.4 Evacuation Evacuations are to be conducted in accordance with the Evacuation Guidelines contained in Part 8 Appendix 9 of the EMMV. files.em.vic.gov.au/Backups/EMV-website/EMMV-Part-8.pdf
Evacuation is a risk management strategy that involves the movement of people to a safer location. However, to be effective it must be correctly planned and executed.
As with all emergency response activities, the main priority when deciding to undertake an evacuation is the protection of life.
There are five stages in the evacuation process: Decision; Warning; Withdrawal, Shelter and Return, detailed in the Evacuation Guidelines.
Evacuation is a scalable activity that may be applied to individuals, a house, a street, a large facility (i.e. school or hospital), a suburb, a town or a large area of the State.
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Part Five Response Arrangements Primary responsibilities for evacuation are held by the control agency and Victoria Police and a list of roles and responsibilities can be found in the Evacuation Guidelines, including the police management role.
In Victoria, evacuation is largely voluntary. The Incident controller makes a recommendation to evacuate and it is the choice of individuals as to how they respond to this recommendation. However, in particular circumstances legislation provides some emergency service personnel with authority to remove people from areas or prohibit their entry. (Refer to ‘Restricting freedom of movement’ in Part 3 of this Manual)
5.7.5 Evacuation of Vulnerable People During an emergency or imminent threat of an emergency, special consideration must be given to evacuation of vulnerable people in the community. In particular, it is likely that more time, resources, support and assistance will be required to evacuate vulnerable people from facilities, such as hospitals, aged care facilities, and educational facilities, to evacuate safely.
These facilities should have existing evacuation plans in place to appropriately plan for and undertake an evacuation. However, such plans cannot rely on the availability of emergency service personnel to undertake the evacuation.
Further information on considerations for vulnerable people can be found in the Evacuation Guidelines, Part 8 Appendix 9 of the EMMV.
Details of vulnerable facilities in the Towong Shire can be found in Appendix B.4.1 of this Plan and summarised in Table B1.
5.8 Bushfire Places of Last Resort (Neighbourhood Safer Places)
Bushfire Places of Last Resort (Neighbourhood Safer Places) are not part of shelter in place or evacuation strategies; they are places of last resort; (where other plans have failed or cannot be followed) where a person’s prospects of survival may be better than other places, but cannot be guaranteed.
They are places, or buildings, designated and signposted by the municipal council that meets guidelines issued by the CFA and the criteria in the Municipal Neighbourhood Safer Places Plan.
Towong Shire’s Bushfire Places of Last Resorts are listed in Appendix B.1.
Towong currently has no designated Fire Refuges.
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Part Five Response Arrangements 5.9 Planning for Cross Boundary Events
The resource sharing protocols explained below provide a base level of municipal cross boundary cooperation and resource sharing. All adjoining Victorian Councils are signatories to this protocol.
Agency and Council staff are encouraged to participate in exercises and planning committees/groups, which cross various government/agency boundaries. Opportunities for involvement in such activities and in actual emergency management response activities should be supported and encouraged.
5.10 Resource Supply and Sharing Protocols
Resource supplementation at municipal level occurs when functional services or control authorities, exhaust their own avenues of supply and there is a requirement for continued supply. Functional service and control agencies supplying a service and requiring additional resources will put their request to the MERO.
The MERO will endeavour to obtain those resources through the existing municipal arrangements. If unsuccessful, the request will be passed through the Municipal Emergency Response Coordinator to the Regional Emergency Response Coordinator.
Council is a signatory to the Protocol for Inter-Council Emergency Management Resource Sharing (link below). This protocol was developed by the Municipal Association of Victoria in association with the Municipal Emergency Management Enhancement Group. It provides an agreed position between councils regarding the provision of resources to assist other municipalities with response and recovery tasks during and after emergencies.
The protocol is intended to clarify operational, insurance and reimbursement issues that may arise through municipal resource-sharing arrangements.
A copy of the latest protocol is located at;
S:\Community Wellbeing\Emergency Management\Council Emergency Resources
The protocol is consistent with the concepts and policy guidelines articulated in the Emergency Management Act 1986 and the Emergency Management Manual Victoria. http://www.mav.asn.au/policy-services/emergency-management/Pages/resource-sharing- protocol.aspx
See also 5.3.2, Resource List above.
A Memorandum of Understanding is in development with the Snowy Valleys Council, in order to establish cooperation and resource sharing in an emergency. A draft of this MOU is located at:
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S:\Community Wellbeing\Emergency Management\Snowy Valleys Council MOU
5.11 Debriefing Arrangements
A debrief should take place as soon as practicable after an emergency. The Municipal or Regional Emergency Response Coordinator is responsible for ensuring the control agency for the emergency organises an operation debrief with participating agencies (including recovery), with a view to assessing the adequacy of the response and to recommend any changes to the relevant agencies plan(s) and future response activities.
The purpose of a debriefing is to: ensure participating agencies understand what happened during an operation or emergency, and identify problems and highlight areas that were handled well, in order to improve the efficiency, effectiveness and safety of future operations or emergencies.
5.12 Response/Recovery transition
Recovery starts while response activities are still in progress, and key decisions taken during the response phase are likely to directly influence and shape recovery.
The Incident Controller, the Emergency Response Coordinator and Emergency Recovery Coordinator (State and/or Regional/Local Government – MERO / MRM) will determine the transition structure and handover requirement to fully establish the Recovery Coordination arrangements.
In a prolonged campaign incident, a transition period will be established to allow sufficient time for briefing, resource planning and implementation of immediate recovery services.
Towong Shire Council is responsible for coordinating recovery at the local level. The Department of Health and Human Services coordinates recovery at the regional and state levels. (4.4.2 EMMV)
It is essential to ensure a smooth transition from the response phase to the recovery process, in any emergency at municipal level. While it is recognised that recovery activities will have commenced shortly after impact, there will be a cessation of response activities and a hand over to recovery agencies. (See also Part 3.13 EMMV).
Good communication with, and the early notification of, recovery agencies involved in the emergency will ensure a smooth transition of ongoing activities from response to recovery.
The following transition agreement involves specific activities of a ‘short-term’ nature as recovery coordination requirements evolve and become fully established.
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Transition | Response to Recovery Template-TransitionfromResponsetoRecovery-v1.0.doc Incident Name/Location: Date/Time: Transition Date Effective: Impacted Municipality/s Control Agency: Prepared by: Security Level: FOR OFFICIAL USE ONLY
Agreement As at [HH:MM] [Day] [DD/MM/YYYY], control and coordination of [type of incident] incident [Name], affecting the municipality/s of [Impacted Municipality/s] has been handed over from [control agency] to [Impacted Municipality/s] OR [Regional Recovery Coordinator and impacted municipality/s] OR [State Relief and Recovery Manager, Regional Recovery Coordinator and impacted municipality/s].
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Part Five Response Arrangements Purpose The purpose of this document is to assist emergency management agencies involved in coordination of response, relief and recovery arrangements achieve a seamless transition from response to recovery phases of emergency event coordination. The scope of the transition agreement arrangements includes: a description of the event; authorisation arrangements; coordination and management arrangements; transition activities and tasks to ensure continuity of essential community support; and information and communication arrangements. A schedule of transition actions required is at Attachment 1.
Description of the event Incident Name: Incident Type:
Incident Start Date: Incident Start Location:
Municipality/s affected:
Agencies involved:
Assets lost:
Life lost: Injuries:
Relief Centre(s) Community Meetings: activated:
Land area affected (ha):
Summary
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Part Five Response Arrangements Authority To take effect, the following parties must endorse this agreement. A completed copy must be sent to all signatories: Local (if applicable) Regional/Divisional State Control Agency Regional Controller State Response Controller Incident Controller
Victoria Police Victoria Police Victoria Police Municipal Emergency Response Regional Emergency Response State Emergency Response Officer Coordinator Coordinator
Local Government Department of Health and Emergency Management Municipal Recovery Manager Human Services Victoria Regional Recovery Coordinator State Relief and Recovery Manager
Endorsement is pursuant to the roles and responsibilities detailed in the Emergency Management Act (1986) (2013) and the Emergency Management Manual Victoria (EMMV).
Coordination and management arrangements for transition from response to recovery The decisions relating to the timing of the transition of response to recovery coordination, and whether recovery coordination will be transitioned to local and/or state government), will be impacted by a number of key considerations. These include: The nature of the hazard/threat and whether there is a risk of a recurring threat; The extent of impact on communities, as this may determine if a prolonged transition period needs to be implemented; The extent of and known level of loss and damage associated with the incident; The considerations for the extent of emergency relief required by affected communities; and The considerations for the resources required to coordinate effective recovery arrangements. The Incident Controller, the Emergency Response Coordinator and Emergency Recovery Coordinator (State and/or Regional/Local Government – Municipal Emergency Resource Officer/Municipal Recovery Manager) will determine the transition structure and handover requirement to fully establish the Recovery Coordination arrangements. In a prolonged campaign incident, a transition period must be determined to allow sufficient time for briefing, resource planning and implementation of immediate recovery services.
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Part Five Response Arrangements The Evolution of Relief and Recovery Coordination Needs The Transition Agreement involves specific activities of a short-term nature as recovery coordination requirements evolve and establish. The key tasks under this agreement include: Continuity of emergency relief requirements, if required; Coordination of Initial Impact Assessments1 in the affected communities; Identifying resources required to support immediate community recovery requirements including public health and safety; and Coordination of essential clean-up operations.
Conclusion of Response implies the cessation of the responsibilities of Victoria Police as response coordinators. However, during the initial phase of recovery coordination, and on request of the Recovery Coordinator, the Victoria Police and other response agencies will continue to support recovery activities to affected communities.
Response and recovery agencies will work cooperatively during the period of transition and provide each other with appropriate support. Co-ordination responsibility is passed to the Department of Health and Human Services as the recovery co-ordination agency at the State and Regional level, while Local Government has management responsibility at the municipal level.
Transition Activities and Tasks The following activities and tasks should be undertaken during transition: Notification of the Transition Agreement to response and recovery agencies; A briefing report for the Recovery Coordinator from the Incident Controller; Handover of the immediate media coordination arrangements from the Control Agency to the Recovery Coordination Agency Identification of resources for transfer from response to recovery for continuity or services, including logistics and supply contracts; Provision of initial impact assessment data/information and the status of clean-up projects by the control agency; Implementation/development of a model for ongoing recovery coordination operations, including identification of additional agencies required for service delivery Identification/notification of the hazard/threat and OH&S issues for recovery interests; Development of a communication strategy, notifying key stakeholders of the coordination changes for the ongoing management of the incident, including community interests – authorised by Incident Controller, Response Coordinator and Recovery Coordinator; Ongoing management of relief centres and establishment of recovery centres with key contact information, done by Local Government; and Consideration to implement of initial outreach programs to enable more accurate assessments of impacts and determination of appropriate recovery activities.
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Information Management/Communication Information is the primary tool to assist individuals to make informed choices about their safety and to take responsibility for their own recovery. During an emergency, community information sessions are convened by the Control Agency. They provide information about the risk and consequences of the hazard to the community. Local government and Regional Department of Health and Human Services attend these meetings to provide information about recovery services that may be required. A communications strategy is required to maintain timely, accurate and relevant information for the community, agencies and government. The following communication methods apply during emergency response and should be continued during recovery to meet community needs: Community information meetings to be scheduled as needed and include key recovery representatives; Regular incident status updating, and linkages of agency and department public Internet pages. Note that www.recovery.vic.gov.au is the State’s single recovery website and will be updated for public recovery information; Provision of a Victorian Emergency Recovery Information Line 1300 799 232; ABC radio metropolitan and regional radio reports; Media releases on services available via media outlets, electronic and paper; Community newsletters; and Coordinated community and business sector outreach programs. On request of the Recovery Coordinator, the Control Agency will continue to attend meetings post the impact/response phase. This will be jointly convened with the relevant local government representative. DHHS will provide support and assistance as required, including specialist information on family, public and community health. Emergency management agencies have an important role to play in community engagement. This includes providing the opportunity within information sessions for the affected community to share their experiences and to have these acknowledged. Community information sessions also provide an opportunity to start identifying issues that may require additional advice or clarification as part of the recovery process. Transition from Response to Recovery should be considerate of the short, medium and long term requirements for all four recovery environments, including buildings and infrastructure, economic, natural and psychosocial needs. Each of these environments are interdependent and require equal consideration and planning.
Continuous Improvement The process of transition from Response to Recovery will vary, and is dependant of the needs of each emergency. This document provides guidance to will continue to improve over time with testing and regular revision.
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Part Five Response Arrangements Attachment 1 – Schedule of Transition Arrangements The following schedule of transition activities is to be utilised as applicable for [INSERT IMPACTED MUNICIPALITY/IES]
Key considerations for transitions: Potential impacts and the timely integration of recovery activities; and Drawing upon impact assessment data and information from the Incident Management Team to support the recovery coordination at the municipal or regional level.
Key Actions – Incident Control Agency Lead Confirmation Note: The following actions may occur concurrently: Agency process Incident Control Agency to identify the timing of transition relative to Handover 1. the continuing threat and the role of the Incident Management Team. report This may occur as a phased transition program across the impacted districts/LGAs dependant on timing of impacts and continued threat. Recognition of the continuing role of the Incident Control Agency in 2. the management of the control of threats and mitigation works. A briefing report for the Municipal Recovery Manager and the 3. Regional Recovery Coordinator and/or State Relief and Recovery Manager (SRRM) from the Incident Control Agency Establish a transition for community information arrangements from Briefing 4. the Incident Control Agency, with community support and recovery input from the affected LGAs and DHHS for community interests. Identification of resources required from response to recovery for Verbal 5. continuity or services, including logistics and supply contracts. Briefing Provision of initial impact data/information report, and the status of Report 6. clean-up projects by control agency including the coordination of information from departments, agencies and LGA. Identification/notification of the hazard/threat and OH&S issues for 7. recovery interests. Development of a communication strategy notifying key stakeholders 8. of the coordination changes for the ongoing management of the incident, including community interests, in conjunction with the Response Coordinator, Recovery Coordinator and Municipalities. Key Actions – Response Coordination Agency 9. Briefing from Victoria Police Municipal Emergency Response VicPol Verbal 10. Coordinator to DHHS Regional Recovery Coordinator and/or SRRM Briefing and Municipal Recovery Manager. Briefing to include the ongoing MECC functionally requirements. Details of vulnerable people who were identified and subsequently 11. evacuated or assisted as a result of the incident have been passed onto respective LGA.
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Part Five Response Arrangements Key Actions – Recovery Coordination Agency 12. Implementation/development of an incident specific recovery plan, Via Recovery 13. including identification of additional agencies required for service Planning delivery; including departments, agencies and LGA. Arrangements Integration of recovery issues into existing arrangements, where 14. applicable. Key Actions – Municipalities 15. Identification of transition issues for local MECCs, ICCs, Incident LGAs Verbal 16. Control Agency, Municipal Emergency Response Coordinator, Briefing Municipal Recovery Manager and Regional Recovery Coordinator. Analysis of initial impact information, validation with municipal LGAs Report to 17. records/data base and provision of a consolidated report DHS Region Ongoing management of relief centres and establish recovery LGAs Via recovery 18. coordination centres with key contact information by Local planning Government; arrangements Implementation of initial outreach programs to enable more accurate LGAs 19. assessments of loss and damage impacts to be compiled for recovery programs Establish community based recovery processes as per Municipal LGAs 20. Emergency Management Plan
5.12.1 Termination of Response Activities and Hand-Over of Goods/Facilities
When response activities are nearing completion the MERC in conjunction with the control agency will call together relevant relief and recovery agencies including the MERO and the MRM, to consult and agree on the timing and process of the response stand down.
In some circumstances, it may be appropriate for certain facilities and goods obtained under response arrangements during response to be utilised in recovery activities. In these situations there would be an actual hand over to the Recovery Manager of such facilities and goods. This hand over will occur only after agreement has been reached between response and recovery managers. Resources acquired for the response, which are not required for recovery, remain under the control of the requesting response agency. That agency is responsible for their return or disposal.
Payment for goods and services used in the recovery process is the responsibility of the Municipal Recovery Manager through the Municipal Emergency Management Plan arrangements.
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Part Six Relief and Recovery Planning
6.1 Introduction The Towong Shire Municipal Emergency Management Planning Committee (MEMPC) has developed this relief and recovery plan to document agreed relief and recovery arrangements in the Towong Shire.
The objective of relief and recovery is to support communities to successfully deal with the impacts of an emergency on the social, built, economic, natural and agricultural environments. By doing so it helps build cohesion and resilience to future emergencies.
The purpose of this plan is to: Specify Towong Shire’s relief and recovery arrangements Identify agencies and roles responsible for managing particular aspects of relief and recovery
6.2 Relief and Recovery Context
6.2.1 Relief and Recovery Definitions Relief is defined in this Plan as the provision of assistance to meet the essential needs of individuals, families and communities during and in the immediate aftermath of an emergency.
Recovery is defined in the Emergency Management Act 2013 as ‘the assisting of persons and communities affected by emergencies to achieve an effective level of functioning’.
Both relief and recovery begin when an emergency occurs and many response, relief and recovery activities are undertaken concurrently. Typically, relief is provided during and in the immediate aftermath of an emergency. Recovery is generally a longer-term process for affected individuals and communities.
A resilient community is one where people work together, using their knowledge and resources to prepare for and deal with emergencies. They use personal and community strengths, and existing community networks and structures. A resilient community is also enabled by strong social networks that offer support to individuals and families in a time of crisis1. Emergency resilience is significantly increased by active planning and preparation for protecting life and property (see EMMV Part 2 – Emergency Risk Management and Mitigation in Victoria) and for the psychological impacts of emergencies (www.redcross.org.au/prepare).
Relief and recovery are complex social and developmental processes. All sectors must work together to support the personal, family and community structures and networks typically disrupted by a major emergency
6.2.2 Relief and Recovery Principles and Objectives The EMMV contains a series of principles of relief and recovery for Victoria:
1 The National Strategy for Disaster Resilience, the Council of Australian Governments (2011)
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Empower and engage individuals and communities to promote self-sufficiency and, where possible, meet their own relief and recovery needs Be coordinated and collaborative, jointly owned by affected individuals and communities – as well as the non-government organisations, businesses and government agencies that support them Be adaptive and scalable, recognising the unique, complex and dynamic nature of emergencies and communities Focus on consequence management, where everyone involved appreciates the potential consequence of their decisions and actions Be able to support the delivery of concurrent community, local, regional and state response, and relief and recovery activities.
6.2.3 References In developing this plan, the MEMPC has considered State and Regional Plans to ensure this plan supports the framework for emergency management in Victoria.
State Relief and Recovery Plan – https://files-em.em.vic.gov.au/public/EMV-web/EMMV-Part-4.pdf
State Emergency Response Plan (SERP) - https://www.emv.vic.gov.au/responsibilities/state- emergency-plans/revised-state-emergency-response-plan-serp
Regional Relief and Recovery Plan - S:\Community Wellbeing\Emergency Management\Towong Shire Municipal Emergency Management Plan (MEMP)\Reference documents\Signed PDF version – Hume Relief and Recovery plan
Emergency Management Manual Victoria (EMMV) - https://files-em.em.vic.gov.au/public/EMV- web/EMMV-Title.pdf Disaster Recovery Toolkit for Local Government - https://www.emv.vic.gov.au/how-we-help/disaster- recovery-toolkit-for-local-government
Towong Shire Council Plan 2017 – 2020 - https://www.towong.vic.gov.au/about-council/plans- budgets-reports/plans/council-plan.asp
Towong Shire Healthy Communities Plan DRAFT 2017 – 2021
National Strategy for Disaster Resilience - https://www.ag.gov.au/emergencymanagement/documents/nationalstrategyfordisasterresilience.pdf DJPR - Department of Jobs, Precincts and Regions DELWP - Department of Environment, Land, Water and Planning NDRRA - National Disaster Relief and Recovery Arrangements https://www.disasterassist.gov.au/Pages/related-links/Natural-Disaster-Relief-and-Recovery- Arrangements.aspx
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6.2.4 Planning for Vulnerability in Relief and Recovery
Vulnerable facilities Vulnerable people’s facilities and contact details are listed in Table B.1 in Appendix B
Such facilities include health services, nursing homes, primary schools and child care centres.
Vulnerable persons ‘The characteristic of a person or group in terms of their capacity to anticipate, cope with, resist and recover from the impact of a natural or man-made hazard’ 2
In the Towong Shire, demographic data show the following vulnerable groups: - An aged population > 65 at 25.8% (2016 census) - Aboriginal or Torres Strait Islander population twice Victorian average - High incidence of chronic disease - Transient tourist population at any given time - 32.7% experiencing a disability3
Vulnerable Persons Register (VPR) Each of the three health services within Towong Shire maintain entries in the Vulnerable Persons Register which provides emergency services such as VicPol and SES with the names and addresses of vulnerable people that may need assistance in the event of an emergency. For information regarding the evacuation of vulnerable people, see Part 5 Response Arrangements
S:\Community Wellbeing\Emergency Management\MEMP 2018 PDF Final\Part 5 Response Arrangements
The Bureau of Statistics reports the Towong Shire to have a 97% English speaking background, with 3% returned ‘unknown’. Telephone interpreter services are available, however, if required.
National Service - https://www.tisnational.gov.au/Help-using-TIS-National-services/Contact-TIS- National
Victorian Service - https://www.languageloop.com.au/
2 IFRA (1999) Vulnerability and Capacity Assessment: An International Federation Guide, Geneva: IFRA 3 You Tube – My Life My Disability, Towong Shire Council 2017
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6.3 Governance
6.3.1 Operational Governance
Relief and recovery arrangements are managed at the local level by the Towong Shire MEMPC however are guided by regional and state plans.
6.3.2 State Relief and Recovery Arrangements
The Victorian Emergency Management Commissioner has overall responsibility for coordination before, during and after major emergencies including management of consequences of an emergency. The appointment falls under the Emergency Management Act 2013. Craig Lapsley is Victoria's inaugural Emergency Management Commissioner, in place since July 2014.
The Emergency Management Commissioner is supported by a State Relief and Recovery Manager in the coordination of state wide relief and recovery activities. The State Relief and Recovery Manager:
Ensures the arrangements in this plan are implemented Ensures state relief and recovery coordination responsibilities are met Maintains a State relief coordination plan and State recovery coordination plan documenting operational arrangements for the state tier For locally and regionally coordinated events, facilitates the sharing of information at a state level to support local and regional activities Assists liaison with the Australian Government on relief and recovery activities.
See 4.2 EMMV for further details. (https://files-em.em.vic.gov.au/public/EMV-web/EMMV-Title.pdf)
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6.3.3 Regional Relief and Recovery Arrangements The Department of Health and Human Services (DHHS) is responsible for coordinating relief and recovery at the regional level. DHHS is supported by Red Cross in regional relief coordination. Regional relief and recovery responsibilities can be found at 4.3 in the State Relief and Recovery Plan.
6.3.4 Local/ Municipal Relief and Recovery Arrangements Municipal councils are responsible for coordinating relief and recovery at the local level. Municipal councils work with local partners to determine local arrangements to manage relief and recovery activities.
Each emergency is different and will require relief and recovery arrangements based on severity and impact. These considerations determine the need for an internal Council Relief and Recovery team and/or a Community Recovery Committee. These groups work together to manage the social, built, economic, natural and agricultural elements impacted by the emergency. The Community Recovery Committee (CRC) is a sub-committee to the Municipal Emergency Management Planning Committee.
MEMPC
Community Recovery Towong Shire Council Committee Relief & Recovery team
Social Built Economic Natural environment environment environment enviroment
the revitalisation of the emotional, the restoration of the affected the rehabilitation of social, spiritual, essential and economy and the the affected community restoration of financial and environment physical wellbeing infrastructure affected agricultural activities
CRC Membership (Terms of Reference, see Attachment A) Towong Shire Council representatives including MRM, one or more Councilors and the Community Development Officer Relevant government agencies including DHHS Personal support providers
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Community members Non-government agencies Business and tourism associations Other organisations as required depending on skills and expertise Role of Community Recovery Committee Monitor the progress of the recovery process in the community Collate and assess impact data Identify community needs and resource requirements and make recommendations to recovery agencies, council and the recovery managers Liaise, consult and negotiate on behalf of the community with recovery agencies, government departments and the council Liaise with DHHS as the recovery coordination agency through the designated regional director or delegate. Undertake specific recovery activities as required.
6.3.5 Municipal Recovery Manager Each municipal council must appoint a staff member as its Municipal Recovery Manager (MRM). Generally, the Municipal Emergency Resource Officer (MERO) is responsible for notifying the MRM of the potential need for relief and recovery services. Together, they consider the relief and recovery needs of the local community– in consultation with response agencies.
The MRM for the Towong Shire Council is the Director of Corporate and Community Services. The roles and responsibilities are outlined in 3.4.2.
The MRM is to ensure maximum participation by the local community and is responsible for forming and coordination of the Community Recovery Committee.
6.4 Relief and Recovery Activation and Escalation
6.4.1 Activation Control agencies (eg Vic Pol & SES) respond to emergencies according to their legislation and the arrangements in the SERP. The control agency normally appoints an Incident Controller, who determines the need to activate relief services, with advice from the Emergency Management team.
In the event that any or all of the functional services of emergency relief are required in the Towong Shire, the request must come from the Incident Controller and then channeled through the Municipal Emergency Response Coordinator (MERC) who then contacts the MERO, who in turn contacts the MRM and/or Deputy MRM.
The MRM will activate the required functional services. All functional services will operate and report to the MRM, who will liaise with the MERO. The MRM will notify all council staff including reception staff who may be responding to community enquiries. The MRM will activate the relief centres if required by the control agency. Contact numbers for the Council officers (MERO, MRM) are listed at Appendix A.
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Risk Action Sheets in Appendix L (S:\Community Wellbeing\Emergency Management\MEMP 2018 PDF Final)
6.4.2 Escalation The escalation process is for Municipal Councils to request regional assistance, which can be escalated to the state level if needed. See section 5.3.1 EMMV.
6.4.3 Relief Deactivation The deactivation of relief services will be based on reduced levels of demand and need for such services. This final decision will follow discussion between the following parties: Incident Controller MERC MERO MRM DHHS
6.4.4 Special Arrangements The Department has developed MOUs with the region’s Community health organisations to assist in the provision of coordination and services delivery of psychological first aid, counselling and personal support. These arrangements can be activated through consultation between the MRM, DHHS Regional Health Coordinator and Regional Recovery Manager. See Hume Regional Relief and Recovery plan section 5.3.1
See Part 3 Planning Arrangements for a detailed description of roles and responsibilities of MEMPC members. S:\Community Wellbeing\Emergency Management\MEMP 2018 PDF Final
6.5 Relief Arrangements
6.5.1 Relief Centres
Locations A relief centre is a building or place established by a Municipal Council to provide immediate and basic services to people affected by an emergency. Services provided in a relief centre could include: shelter, food and water, non-food items such as bedding and clothing, and health services such as psychological first aid.
A number of sites throughout the municipality have been identified as potential Emergency Relief Centres. This list is contained at Appendix D. Primary Relief Centres have been identified for key townships including Corryong, Eskdale, Mitta, Tallangatta and Walwa.
Staffing The MRM or MERO will activate Council personnel to establish and staff a relief centre. Once operational it is anticipated that at least two Council employees, one Australian Red Cross member
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If the relief centre is required for greater than 48 hours, staff resourcing external to Council will need to be sourced. Refer firstly to the MAV resource sharing protocol. http://www.mav.asn.au/policy-services/emergency-management/Pages/resource-sharing- protocol.aspx
6.5.2 Relief Coordination and Providers
Relief Service Coordinator Provider(s) Capacity (incl Process / Policies Checklists) Relief Centres Towong Shire Towong Shire Corryong – 150 people Eskdale – 100 people Mitta Mitta – 115 people See Appendix D for location of Tallangatta – 150 people all Relief Centres. Walwa – 100 people
69 FTE staff can be drawn upon to staff Relief Centres for up to 48 hours
Emergency Shelter and Towong Shire Motels, Caravan Parks, self- Accommodation contained units and camp facilities available. Individuals are encouraged to make their own accommodation arrangements with friends and family. Council will coordinate the provision of emergency shelter in an emergency relief centre or other accommodation if needed.
See Appendix G – Accommodation guide
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Relief Service Coordinator Provider(s) Capacity (incl Process / Policies Checklists) Food and water Red Cross Red Cross 100 meals
Red Cross will coordinate the
provision of food and water in relief centres.
Contact details in Appendix A.
Local Providers – provision of Variable food and water. Refer to Towong Shire Local Appendix O Businesses and community Groups ross Drinking water for North East North East Households Water Water
North East Water have emergency management processes to respond to situations where there is a service disruption to households and other users.
If bottled water is required, can Towong Shire IGA be obtained from local IGA Council (Eskdale, Corryong or Tallangatta) Non-food items (material Salvation Army St Vincent de 160 beds & Blankets aid) Paul
Clothing, bedding and Foodbank personal items can be provided as required. Op Shops
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Relief Service Coordinator Provider(s) Capacity (incl Process / Policies Checklists) Reconnecting Families and Vic Pol Red Cross Friends
Facilitated through a service called Register.Find.Reunite MERC to organise for registration kits in relief centres.
Financial assistance DHHS DHHS
Emergency financial assistance to help individuals meet their basic needs.
Personal Hardship Assistance Program
Legal assistance Victorian Legal Aid Victorian Legal Aid is responsible for coordinating support from the legal community to individuals and communities affected by emergencies through Disaster Legal Help Victoria (DLHV). DLHV provides free information through a telephone help line, a website, fact sheets and information kits. A legal presence at relief centres can be provided if required. Contact details in Appendix A.
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Relief Service Coordinator Provider(s) Capacity (incl Process / Policies Checklists) Animal welfare DJPR DJPR Local Laws Companion animals Ranger Livestock RSPCA
Council has draft Emergency Animal Welfare Plan
Health and Medical Towong Shire Ambulance assistance Council (DHHS Victoria provides support if event is Environmental health issues escalated) Tallangatta are addressed by Towong Health Service Shire (THS)
Emergency medical Corryong assistance is provided by Health Ambulance Victoria Walwa Bush Low level first aid is provided Nursing by St Johns Ambulance Centre
Psychosocial support DHHS Red Cross, DHHS coordinates the (Regional & Victorian provision of psychological State level) Council of support ranging from personal Churches, Police support, community information and counselling, to Chaplain and specialised mental health Towong Shire Gateway services. (Local Level) Health DHHS has an MOU with Gateway Health that can be activated if required.
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Relief Service Coordinator Provider(s) Capacity (incl Process / Policies Checklists) Agricultural support DJPR DJPR Local Laws Plant / animal disease Ranger RSPCA Flood
Fire
6.6 Recovery Recovery assists individuals and communities affected by emergencies to achieve an effective level of functioning. Recovery planning must ensure there is a clear understanding of the community context and is based on continuing assessment of impacts and needs.
Recovery principles include: Understanding the context Focusing on the consequences of the emergency Recognizing complexity Being community focused Using community-led approaches Ensuring coordination of all activities Employing effective communication Acknowledging and building capacity
6.6.1 Recovery Environments Recovery requires collaboration across five inter-related environments. These environments and their lead agencies are: 1. Social environment – The social environment considers the impact that an event may have on the health and wellbeing of individuals, families and communities. Involving aspects such as emotional, social, spiritual, financial and physical wellbeing. This environment is primarily concerned with safety, security and shelter, health and psychosocial wellbeing. 2. Built environment – The built environment considers the impacts that an event may have on essential infrastructure such as essential services, commercial facilities, public buildings and assets as well as housing. Essentially the restoration of essential and community infrastructure 3. Economic environment – The economic environment looks at the impacts that an event may have on business, primary producers, manufacturers and the broader economy. iN other
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words the revitalization of the affected economy including restoration of affected agricultural activities 4. Natural environment – the natural environment considers the impact that an event may have on the environment which underlines the economy and society. This focuses on the rehabilitation of the affected environment
6.6.2 Recovery Arrangements Recovery activities should begin at the first available opportunity, and continue beyond when relief ceases. As long as the emergency continues to threaten a community, the control agency and response coordinator will maintain control over the coordination of activities.
The MRM will coordinate the: Establishment and maintenance of a Community Recovery Committee Review of post impact assessment to inform priorities Development of a recovery plan (see attachment B) to address short term, medium term and long term priorities for each of the recovery environments
Functions Activities Coordinator and Providers (P) Social Environment
Housing and Support securing interim accommodation DHHS accommodation Towong Shire Council Salvation Army (P) Uniting Care (P) Rural Housing Network (P) Advice to councils on accommodation DHHS standards Survey and determination re occupancy of Towong Shire Council damaged buildings
Building advice and information to Victorian Building Authority residents
Transition to permanent housing DHHS
Individual and Personal hardship assistance program and DHS household financial re-establishment assistance assistance Commonwealth Government financial DHS assistance Centrelink (P) Insurance advice and information to Department of Treasury customers and Finance (DTF)
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Functions Activities Coordinator and Providers (P) Psychosocial Psychological First Aid DHHS (Regional & State) & support Towong Shire (Local) Emotional and spiritual care including Lifeline (P) counselling and targeted psychosocial Uniting Care (P) support Albury Wodonga Health (P) Support for the bereaved Coroners Court and Victims Support Agency (VSA) (P) Personal support in relief and recovery centres and through community outreach Red Cross Support in emergencies caused by criminal VSA (P) acts Specialist staff provide support and advice Department Education and to aid schools and early childhood services Training (DET) Referrals to services for primary producers DJPR and animal owners Health and medical Public health advice DHHS assistance Advice on wellbeing in recovery DHHS
Primary and acute health services DHHS
Community Community information DHHS development Formation, leadership and support of Towong Shire Council Community Recovery Committee Local community events DJPR
Provision and staffing of Recovery and Towong Shire Council Information centres Red Cross (P) Provision and management of community Towong Shire Council development services Organisation of state-wide public appeals Department of Premier and Cabinet (DPC) Coordination of spontaneous volunteers DHHS
Economic Environment
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Functions Activities Coordinator and Providers (P) Local Economies Implement available NDRRA initiatives to DTF assist voluntary non‐ profit groups, communities and economies Implement approved actions and projects DJPR to assist economic recovery Encourage and bring forward the DJPR resumption of local trade and economic activity Monitor broad economic impacts and DJPR consequences Businesses Assist businesses to access available DJPR information and advice following an emergency Information and advice to small businesses DJPR to support decision making and encourage Small Business Council a return to business Tourism North East Implement available NDRRA initiatives to DTF assist small businesses’ recovery Implement approved actions to DJPR assist business recovery Provide opportunities for the enhancement DJPR of knowledge and skills within small businesses Coordinate the insurance industry DTF response, information, advice and government liaison Agriculture Implement available NDRRA initiatives to DTF assist primary producer’s recovery Delivery of recovery programs and advice DJPR to primary producers, and rural land VFF managers and other animal businesses Technical advice to primary producers and DJPR rural land managers on re‐establishment or alternative strategies Assist farmers repair and restore fences DELWP, CFA and Victorian damaged by fire or suppression activities Farmers Federation (VFF) Animal / Stock welfare Towong Shire Council ranger DJPR Environmental Health Officer (EHO)
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Functions Activities Coordinator and Providers (P) VFF Parks Victoria Built Environment
Energy Services Electricity services assets reinstatement DJPR and return to reliable supply TruEnergy Gas services assets reinstatement and DJPR return to reliable supply Restoration of liquid fuel supply DJPR
Telecommunications Telecommunications assets reinstatement DJPR and return to reliable supply Telstra Ausnet NBN Water & Wastewater Recovery & rehabilitation of essential water DELWP, North East Water supply for domestic use & Goulburn Murray Water Restoration of sewerage, sanitation DELWP, North East Water systems & wastewater management & Goulburn Murray Water Replacement of essential water used in DELWP bushfire fighting Transport Airports restoration to normal activity DJPR
Restoration of major arterial roads, bridges VicRoads and tunnels Restoration of bus and rail services Public Transport Victoria (PTV) VLine Assist with food supply logistics DJPR interdependencies, contingencies and reconstruction Building & Assets Coordination of clean‐up activities Towong Shire Council
Provision of financial assistance to DTF municipal councils for the restoration of essential municipal assets Restoration, clearing and rehabilitation of Each agency public buildings and assets managed within agencies’ portfolios Oversight and inspection of Towong Shire Council rebuilding/redevelopment
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Functions Activities Coordinator and Providers (P) Administration of insurance claims for state VMIA asset Natural Environment
Undertake erosion control on public land DELWP, Parks Victoria (PV), VicRoads, and North East Catchment Management Authority (NECMA) Restoration, clearing and rehabilitation of public land and assets DELWP, PV and NECMA managed directly by DELWP, PV, or Catchment Management Authorities (CMA’s) Provision of advice and information services to municipal councils DELWP, CMA’s or and delegated public land managers and community groups Environmental Protection Authority (EPA) Emergency Approvals EPA
Surveying and protecting threatened bird, marsupial, aquatic and DELWP plant species Surveying and protecting ecosystems DELWP
Wildlife welfare DELWP
Waste pollution management strategies EPA
The Disaster Recovery Toolkit provides a range of tools, resources and literature to aid local government and communities in preparing for, responding to and recovering from disaster. This is available from; https://files-em.em.vic.gov.au/public/EMV-web/Disaster-Recovery-Toolkit-for-Local-Government- 08.pdf
6.6.3 Recovery Planning
The MRM in consultation with DHHS will determine the need for an incident specific recovery plan. The MRM is responsible for the development of a recovery plan, if required, and will consult with a Community Recovery Committee (Terms of Reference at Attachment A).
A Recovery Plan (template at Attachment B) will take the following into account: Introduction and context Disaster impacts Recovery governance and partnerships
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Initial response Ongoing recovery needs and capabilities Vision and priorities Goals and actions Monitoring and Evaluation.
6.7 Impact Assessment
6.7.1 Phases of Impact assessment Initial impact assessment (24-48 hours after access to the area): Response agencies undertake initial impact assessments which can help inform relief activities. This assessment gathers critical impact information concerning the extent of damage, disruption and breakdown to the community and its infrastructure as a result of the emergency. Basic impact assessments will be made and information such as, roads damaged, streets impacted, services disrupted and other collective data will be ascertained. The process aims to gather critical information to provide a snapshot of impact to the area. It is not intended to be specific information on individual impacts, but community based.
Information that the control agency gathers through the Initial Impact Process during the response to the emergency will be made available to Towong Shire. To facilitate this process the Emergency Management Team will as early as possible, perform the following tasks Survey the extent of damage and provide an early estimate of anticipated financial and material aid required Provide a priority listing for restoration of community needs to assist agencies in the performance of their functions. Monitor the acquisition and application of financial and material aid needed or made available in the restoration period.
Secondary impact assessment (within four weeks): Impact assessment for relief and recovery requires an additional layer beyond the initial impact assessment, which includes a comparison with base-line information. Those responsible for recovery coordination at each tier are responsible for coordinating the secondary impact assessment, which is a subsequent progressive and more holistic assessment of the impact of the event on the community. It takes into account built and natural environments, social and economic impacts and resulting community needs.
Towong Shire will coordinate the Secondary Impact Assessment through the Municipal Emergency Management Planning Committee and / or the Community Recovery Committee . As early as practicable the following tasks will be performed: Survey the extent of damage indicating evaluation of financial and material aid needed; Cross check information against other council databases (i.e. Names and Address Register); Provide a priority listing for restoration of community needs to assist agencies in performance of their functions; and
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Monitor the acquisition and application of financial and material aid needed or made available in the restoration period.
Post-emergency needs assessment (can take up to twelve months or more depending on the scale of the event): Those responsible for recovery coordination at each tier are also responsible for coordinating the post emergency needs assessment. This assessment estimates the longer-term psychosocial impacts on a community, displacement of people, the cost of destroyed assets, and the impact that the destruction of assets and business disruption has on how members of a community live and connect with one another. This assessment informs the medium to longer-term recovery process, options for development, and builds the knowledge base of the total cost of emergencies that informs risk management.
To facilitate impact assessments, the MRM shall as early as practicable in an emergency work with the Emergency Management Team and other relevant agencies (response, relief and recovery) to perform the following tasks:
Survey the extent of damage indicating evaluation of financial and material aid needed Consider the needs of vulnerable members of the community Provide a priority listing for restoration of community needs to assist agencies in the performance of their functions Monitor the acquisition and application of financial and material aid needed or made available in the restoration period Provide information and data to the Community Recovery Committee
6.7.2 Municipal Arrangements EMV have guidelines to support impact assessments – refer to toolkit at https://www.emv.vic.gov.au/how-we-help/disaster-recovery-toolkit-for-local-government/recovery- tools-and-other-resources The toolkit contains a Recovery Evaluation Tool and Recovery Impact Assessment Tool, which are of particular interest to municipalities
Towong Shire Council Recovery Plan template at Attachment B
The Emergency Management Team may co-opt persons within the community with the appropriate expertise to assist with the tasks above. Should the emergency extend beyond the boundaries of the Towong Shire the post impact assessment may be merged with that of the other affected municipalities.
6.7.3 Recovery Process Reporting
Each work unit within the Council reports to their relevant Manager, who reports to the MRM.
The MRM reports to both the Community Recovery Committee and also the MEMPC.
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The CARS (Customer Action Requests) platform will be utilized to record, track and co-ordinate the recovery process.
6.8 Communicating with the impacted Community A successful recovery is built upon effective communication. Communication during recovery needs to be two-way and accessible.
6.8.1 Roles and Responsibilities
Incident Controller As per 6.4.1, the Incident Controller will determine and activate required relief and recovery services and will liaise with the MERC, MERO and MRM.
For more information, see Part 5 Response Arrangements S:\Community Wellbeing\Emergency Management\MEMP 2018 PDF Final
Local Government Towong Shire Council’s Communications and Engagement Strategy 2017 – 2021 (draft) outlines the following aim and objectives:
Aim The Communication and Engagement Strategy aims to increase community ownership and understanding of project, policy and strategy decisions, which can support the long-term sustainability of those initiatives and generate a sense of belonging and pride in our community.
Objectives 1. Ensure Council has a proactive program of communication and community engagement activities through diverse channels to build on Council’s relationship with our community 2. Improve Council’s social and online media presence and engagement 3. Provide a fit for purpose, consistent and transparent approach to communication and engagement that is meaningful to our diverse communities 4. Build organisational capacity to effectively communicate and engage with community and other stakeholders
In managing the coordination of communication for the Towong Shire Council, the MRM will facilitate:
1. Preparation of a community newsletter, detailing useful information for those impacted by the emergency, and include key contact numbers, update on operations, future operations, available services, restoration of essential services such as electricity and telecommunications The newsletter will be displayed in the relief centre, on the Council website, communicated electronically via email and Facebook. If appropriate, it may be included in local media or distributed to affected residents (requires approval by CEO)
2. Community Information sessions as soon as practicable after the emergency. The object is to ensure the community is actively involved in the recovery development process and to support
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the development of the Community Recovery Committee. In addition, the community information sessions can be used to:
Provide clarification of the emergency event (Control agency) Provide advice on services available (Recovery agencies) Provide advice to affected individuals on how to manage their own recovery, including the provision of preventative health information (Specialist advisors) Advice on road closures and impact on Council services
Liaison with stakeholders and relief and recovery partners will promote a coordinated approach and may be facilitated via the Community Recovery Committee. This will include liaison with DHHS regarding community messaging. Contact details for organisations able to assist are listed in Appendix A.
Any information released to the public on behalf of Towong Shire Council will be to educate and assist the community to prepare for emergencies and be consistent with other agency education programs. Incident specific information is available in relation to fire, flood, heatwave and storm from the following weblinks: http://www.towong.vic.gov.au/emergency https://www.ses.vic.gov.au/get-ready/stormsafe https://www.ses.vic.gov.au/get-ready/floodsafe https://www.cfa.vic.gov.au/plan-prepare/fire-ready-kit https://www.betterhealth.vic.gov.au/health/videos/extreme-heat
DHHS As per EMMV part 7, DHHS will provide tailored information services to affected communities. There will be close liaison with Towong Shire Council to ensure communication and messaging is coordinated.
6.8.2 Communication Objectives Relief and Recovery communications objectives: 1. Inform affected people in the region of the assistance available to them to assist in their recovery. 2. Inform affected people in the region of the progress of relief and recovery and processes established to address relief and recovery issues. 3. Liaise with stakeholders and relief and recovery partners to promote a coordinated approach to communication and consistent messages to affected people.
Subsequently recovery communication should: Recognise that communication with a community should be two-way, and that input and feedback should be sought and considered over an extended time;
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Provide a basis for important social processes between individuals, groups and communities Ensure that information is accessible to audiences in diverse situations, addresses a variety of communication needs, and is provided through a range of media and channels; Facilitate accurate and consistent information from Council and partner agencies to the community; and Repeat key recovery messages because information is more likely to reach community members at different stages14.
6.8.3 Communication Principles 1. Public information, not public relations 2. Respect people 3. Build on local assets 4. The right to know 5. Acknowledge the impact 6. Ask the community how they want to receive the information 7. Repeat information 8. Remember the ‘unaffected’ 9. No spin
For more information, see the Red Cross Communicating in Recovery guide details ‘principles for recovery’ at https://www.redcross.org.au/getmedia/489d9553-fcdc-4ad6-929c-8413882a4fca/Communicating-in- recovery-resource.pdf.aspx
6.8.4 Phases of Communication Phase One: Awareness building (short term) Phase Two: Maintaining support and assistance (medium term) Phase Three: Transition and continuing support (long term)
Communication as part of these identified phases will be determined following the Red Cross Communication Recovery Rules:
1. Is it relevant? After an emergency, affected people can be overwhelmed by the amount of information. They need to know:
What is happening with the recovery process, what support is available, what they need to do to qualify for support, what they can do if they have questions, concerns or complaints
2. Is it clear? After an emergency, people often have trouble remembering or understanding information. It is not appropriate to use jargon, overly complicated or technical language. Affected people need:
Short sharp amounts of relevant and practical information, a clear call to action, available to diverse community
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3. Is it targeted? Use the most appropriate method of communication to reach the desired audience.
Media communication is described in Part 3.1.10 of the MEMP.
Command, Control, Coordination, Consequences, Communication and Community Connection outlined in Part 5.3 of the MEMP.
6.8.2 Audience The Towong Shire landscape and population pose specific problems with regard to the communication of vital messages, both in response and recovery phases. Different messages are required by different groups at different times, as the community moves from emergency to response to recovery. It is also true that the community is not homogenous but composed of groups of people whose needs vary, although certain demographics remain consistent (eg > 45 years old age group strongly over-represented).
What do they need information Audience group Possible impact about Individual / families Damage to home (rented or own Financial assistance home) Accommodation options Isolated groups Displaced from home Health and safety information Aged Interruption from work and Psychosocial support. Rural families / farmers income (due to closure, access Cleanup and rebuilding Tourists or damage to home) Up-to-date local information on Transient workers Health and safety recovery progress Disruption to local services and roads Agriculture and business Damage to land, business, Cleanup and rebuilding permanent plantings Health & safety information HVP (infrastructure) or livestock financial assistance D&R Henderson Loss of income Industry specific information for Agriwealth Health and safety recovery Murray Goulburn Dairy Disruption to local services and Psychosocial support roads Up-to-date information on recovery progress Government and community Affected directly by emergency Information on supports services (damage / access restriction) available so that requests are Increased demand for services managed and/or referred Primary Schools due to emergency (available in community Secondary Colleges languages as required) Kindergartens Up-to-date information on Child care centres recovery progress Health Services CERT teams
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Community groups, industry Affected directly by emergency Information on all supports peak bodies and local networks (damage / access restriction) available (to distribute to their Increased demand for services members) in community CWA due to emergency languages as required Lions Club Up-to-date information on Community Education Centre recovery progress Neighbourhood House
A well informed and connected community will recover sooner and become stronger than one without effective communications and guiding information. Information empowers the community and individuals to understand and influence their recovery. Key Activities could include: Supporting communities to develop their own communication strategy through regular newsletters, emails, SMS updates and radio segments; Developing and distribution of a Community Recovery Bulletin; and Sharing between agencies of basic contact details of those affected by the emergency to ensure they are provided with information and communication over time.
6.8.3 Communication tools Communication tools and channels are varied and can reach different groups of people.
Consider: 1. Community meetings 2. Face to face communication – small groups or individuals 3. Word of mouth 4. Pamphlets / flyers / brochures / fact sheets 5. Print newsletters 6. Email newsletters 7. Noticeboards 8. Posters / Billboards 9. Local newspapers 10. Radio 11. SMS 12. Websites 13. Blogs 14. Television 15. Video 16. Social Media 17. Community Recovery Bulletin
Towong Shire Council will follow its Communication and Engagement Strategy and Plan in determining the most appropriate method of communication for each phase of communication following an emergency.
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6.9 Transition from Response to Recovery For Transition from Response to Recovery details, see Part 5 Response Arrangements of this MEMP
S:\Community Wellbeing\Emergency Management\MEMP 2018 PDF Final
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Attachment A
Community Recovery Committee Terms of Reference
The MRM is to ensure maximum participation by the local community. A key initiative is the establishment and maintenance of the Community Recovery Committee (CRC). This committee should be formed as soon as possible after the emergency and will include the MRM and representatives from affected persons, businesses, Government agencies and Non-Government agencies.
Administration and meeting frequency The MRM is responsible for the coordination of the CRC. The CRC will meet fortnightly or monthly as required and reports to the MEMPC. The CRC will review the Recovery Plan as developed by the MRM, and assist in the setting and meeting of objectives and goals.
Membership The membership of the Community Recovery Committee includes: Towong Shire Council representatives including MRM, one or more Councilors and the Community Development Officer Relevant government agencies including DHHS Personal support providers Community members Non-government agencies Business and tourism associations Other organisations as required depending on skills and expertise
Role of Committee Monitor the progress of the recovery process in the community. Assist with the development and realization of a Recovery Plan, if required Collate and assess impact data Identify community needs and resource requirements and make recommendations to recovery agencies, council and the recovery managers Liaise, consult and negotiate on behalf of the community with recovery agencies, government departments and the council. Liaise with DHHS as the recovery coordination agency through the designated regional director or delegate. Undertake specific recovery activities as required.
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Attachment B
Recovery Plan Template
1. Background
2. Description of Incident
3. Event impacts and losses
Injuries and loss of life
Social impacts
Built environment impacts
Economic impacts
Natural environment impact
Agricultural impacts
4. Towong Shire Council initial response checklist
Event impact Response Comments Injuries and loss
of life Case support for individuals Information access Financial assistance Health, wellbeing and safety Interim/temporary accommodation Counselling services Social impacts Targeted recovery programs Local community programs Identification and establishment of Recovery centres Establishment of Community Recovery Committee Built Review conclusions and recommendations Environment of impact assessments impacts
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Clean up and demolition of damaged structures Provision of building advice and information Rectification program for essential utilities and services Re-establishment of critical infrastructure and communications Roads and Transport Water and Waste Water Waste Collection Services Community and Public buildings Re-establishment of key tourism products Support for individuals Economic Support for business
impacts Local employment promotion Monitoring program for economic impacts Protection of water quality and supply Erosion management plans Protection of threatened habitats and Natural species environment Regeneration of impacted areas impacts Restoration plan for public use areas Weed management plan Vegetation management plan Containment of displaced livestock Restoration of rural infrastructure (fences, Agricultural residences, out buildings)
impacts Provision of information re fencing, farming, water supplies, management of weeds and pests
5. Transition from Response to Recovery – example only
Social Environment Goal Actions Responsibility Timelines Resources Measures Safe Work with DHHS to MRM - accommodation coordinate Council for people temporary affected by the accommodation disaster Identify and plan Community Reconnect events to help re- development impacted establish community team - Council persons with connection
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their community
Built Environment Remove asbestos Technical Facilitate clean and other hazardous Services team up of homes materials - Council
Economic Environment Identify and facilitate Economic Support local the re-establishment Development businesses to of local grocery team - Council re-open supplies, chemist, newsagent and fuel Technical Support the Services team Provide advice and wellbeing of and assistance to rural Community landholders communities Development team Natural Environment Provide for the Facilitate rehousing, Technical needs of pets stock feed and water Services team and livestock - Council Support the Work with local vets protection of to coordinate care wildlife
Step 1: Review needs and set goals, based on each of the 5 environments, with corresponding actions
Step 2: Agree who is responsible and set timelines
Step 3: Identify necessary resources to complete actions and achieve goals
Step 4: For each action, describe measures that will inform whether the goal has been achieved
For more information, see the Disaster Recovery Toolkit from Emergency Management Victoria https://files-em.em.vic.gov.au/public/EMV-web/Disaster-Recovery-Toolkit-for-Local-Government- 08.pdf
6. Incident Recovery Risk Register
Risk How Assessment and Analysis Management event monitored
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Initial Response Post Who is Likelihood Consequence risk mitigation mitigation responsible rating strategies rating 1. 2. 3. 4.
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Appendix A Administration
A.1 Amendment History:
Please file future amendments to this manual at the back of the manual behind Tab: Amendments.
A.2 Contact Directory:
All numbers have an area code of 02 unless otherwise specified
Organisation & Contact Business Mobile Phone After Hours Facsimile phone
Ambulance Service Victoria
Av Upper Group 0439375 821 Manager: Ian Hunt
Duty Manager 03 5722 3623
Corryong 9840 3500
Tallangatta 6071 2689
Emergency 000 000
Australian Red Cross
Headquarters 1800 232 969
Co-ordinator Operations: 0402 974 833 Deb Shaddock
Ausnet Services Called by Municipalities – Electricity & Gas Emergencies only.
Regional Incident Response Managers
Noel Baumgarten 0407 518 087
David Mozurus 0417 682 125
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Richard Martin 0409 037 377
Robbie Ozolins 0409 129 211
Organisation & Contact Business phone Mobile Phone After Hours Facsimile
Ausnet Services Gas Faults and Emergencies (24 hours) customers.
Network Operations 136 707 Centre
Beyond Housing 1800 825 955
Centrelink 1800 132 468
CERT Teams 000
Walwa Sue Martin 6037 1397 0488 586 950
Berringa Julie Miller 6020 1107
Chaplain – Emergency 03 9650 4511 Services
Community Education Centre & Neighbourhood House
Corryong 6076 2176
Country Womens Association
Cudgewa – 6076 2558 Robyn Twitchett
Kurrajong – Mary Grant 6071 2311
Tallangatta – Joy Lowry 6071 3519
Tintaldra – Dorothy Evans 6076 1463
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Department of Education & Training
Manager Operations & 03 8392 9336 0448 284 749 Emergency
Organisation & Contact Business Mobile Phone After Hours Facsimile phone
Department of Economic Development, Jobs, Transport & Resources (DEDJTR)
Veterinary Officer 6043 7958 0418 583 654 6020 8348 6043 7912 (Wodonga) – Jeff Cave
Department of Environment, Land, Water and Planning (DELWP)
Tallangatta 6071 5300
Corryong 6076 3100
Parks Victoria
Dittrict Manager – North 03 8427 2545 0408 292 126 East District: Ty Caling
Area Chief Ranger – 03 8427 2545 0428 339 344 Kiewa Murray Area: Dave Jenson
Ranger in Charge – Fire & 03 8427 2568 0428 100 333 Emergency Operations: Craig Hore
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Environmental Protection Authority (EPA)
EPA 24hr Emergency 1300 372 842
Fire Services
CFA Emergency Callout 000
CFA District 24 6043 4400 6024 7821 Headquarters
Organisation & Contact Business Mobile Phone After Hours Facsimile phone
Local Brigades (Captains)
Group Officer – Corryong: 6076 1616 0409 742 476 Colin Brown
Corryong 6076 2233 0427 761 609 Communications Officer: Warwick Ross
Berringama: 6077 5291 0408 574 682 Ewan Carkeek
Biggara: Gordon Nicholas 6076 0512 0458 760 512
Burrowye: Neil Mitchell 6037 6201
Corryong: Ron Pynapples 6076 1477 0447 461 477
Cudgewa: Paul Carkeek 6077 4255 0429 655 014
Nariel Valley: 6077 1104 0409 190 038 Angus Maclean
Tintaldra: 6076 8232 0428 130 759 Kevin Whitehead
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Walwa: David Hanna 6037 1343 0428 371 343
Group Officer – 6071 8485 0439 255 771 Tallangatta: Max Wood
Tallangatta 6071 2544 0417 043 134 Communications Officer: Graeme Aldrich
Bethanga / Bellbridge: 6026 4574 0414 931 442 John Northey
Bullioh: Chris Gigliotti 6072 5307 0427 522 155
Dartmouth: 6072 4368 0427 408 153 Jonathon Dower
Organisation & Contact Business Mobile Phone After Hours Facsimile phone
Eskdale: Bill Wilson 6072 0360 0408 686 470
Granya: Ken Star 6072 9565 0419 141 444
Mitta Mitta: 6072 4313 0409 525 114 Mark Muldeary
Noorongong: 6072 0409 Christopher Peters
Old Tallangatta: 6071 2621 0419 242 743 Jock Cavanagh
Talgarno: Peter Star 6020 1171 0429 436 347
Tallangatta: 6071 2904 0401 779 837 Andrew Chalmers
Tallangatta Valley: 6071 0256 0459 710 256 Les Carver
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Goulburn Murray Water 1800 013 357
Emergency Callout (24hr) 1800 164 867
Senior Reservoir 6064 3930 Controller: Peter Liepkalns
HVP
Andrew Bussau 6072 7535 0428 114 402
Department of Health & Human Services (DHHS)
Emergencies 03 5722 0555 Management
Emergency Information 1300 790 733 24hr activation number not for general public
Duty Officer 1300 164 867
Organisation & Contact Business Mobile Phone After Hours Facsimile phone
Housing Call Centre 13 11 72
Child Protection 13 12 78 Emergency
Hospitals
Corryong Health 6076 3200 6076 1739
Tallangatta Health Service 6071 5200 6071 5293
Walwa Bush Nursing 6037 1220 6037 1209 Centre
Hostels / Aged Care
Bolga Court Hostel 6071 5287
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Tallangatta
Upper Murray Nursing 6076 3200 Home & Upper Murray Hostel - Corryong
Local Government Victoria (LGV)
Director, Sector 03 9448 8505 Innovation, Performance & Resilience – Gerry Smith
Senior Project Manager, 03 9948 8566 0409 748 795 Resilience & Capability – Damien Taylor
Program Manager, 03 9948 8512 Resilience & Engagement – Kathy Prior
Lions Club
Walwa: David McCourt 6037 6255 0428 691 597
Organisation & Contact Business Mobile Phone After Hours Facsimile phone
Corryong: Alison Hewatt 0428 761 864
Media
Berringa News 6020 1107
Border Mail 6024 0555 60240604
Corryong Courier 6076 1045 6076 1842
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Mitta Valley Newspaper 6072 4263
Tallangatta Herald 6071 2883
Walwa World 6037 1220
Radio
3RUM, FM Radio Upper 6037 1410 6076 2964 Murray 88.7 FM (Walwa) (Corryong)
Revival Time Radio 94.9 6076 2949 6076 2051 6076 2777 FM
8104 Star FM & 105.7 6022 4600 6022 4662 MMM
3NE 1566 03 5722 1566
ABC Goulburn Murray 6049 2011 SMS only 6049 4778 Newsroom 0467 842 722
Television
Prime 6049 4777 6049 4778
ABC 6049 2011 6049 2099
Win 6058 2699 6041 3321
Organisation & Contact Business Mobile Phone After Hours Facsimile phone
Ministers Association
Corryong 6076 1372
North East Water
24hr Emergencies 1300 361 644 6024 7454
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General Enquiries 1300 361 622
Police Stations & VicPol
Stations
Bethanga 6026 4204
Corryong 6076 1666
Mitta Mitta 6072 3564
Tallangatta 6071 2204
Walwa 6037 1394
Wodonga 6049 2600
VicPol
RERC 0438 657 258
REMI / RERC 0429 192 134
Rural Financial 1300 834 775 6100 6123 Counselling Service
Salvation Army Citadel - 6024 2886 6056 5065 Wodonga
Schools / Kindergartens
Bethanga 6026 4263 6026 4386
Corryong College 6076 1566 6076 1650
Organisation & Contact Business Mobile Phone After Hours Facsimile phone
Eskdale Primary 6072 0402 6072 0497
Mitta Mitta Primary 6072 3570 6072 3638
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Sacred Heart - Corryong 6076 1138 6076 2080
St Michaels - Tallangatta 6071 2386 6071 2880
Talgarno 6020 1143 6020 1106
Tallangatta Primary 6071 2590 6071 2870
Tallangatta Secondary 6071 5000 6071 2445 College
Walwa 6037 1380 6037 1400
Berringa Kindergarten 6026 4373
Corryong Kindergarten 6076 1025 6076 1456
Peek a boo Childcare 6076 2438 Centre
Tallangatta Kindergarten 6071 2282
School Bus Co-ordinators
Corryong: 6076 1566 Vanessa Bardrick
Tallangatta: 6071 5000 Jocelyn Ziebell
Public Transport Victoria (PTV)
Emergency Management 03 5761 2134 0447 121 954 Co-ordinator
24/7 contact 03 9027 4241
Powercor
Organisation & Contact Business Mobile Phone After Hours Facsimile phone
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24hr Control room 1300 653 598
Field Operations Manager 0419 343 587
St John Ambulance Victoria
Emergency Response 03 9544 0175 24hr
State Office 03 8588 8588
State Duty Officer 0419 361 119 1300 853 515 (Pager Only)
Divisional Emergency 0427 333 735 Management (Wodonga)
Telstra
Faults & General 13 22 55 Enquiries
Towong Shire Council
Municipal Emergency 6071 5100 0419 390 598 6071 5100 6071 2747 Resource Officer
Deputy Municipal 6071 5100 0408 648 412 6071 5100 6071 2747 Emergency Resource Officer
Municipal Recovery 6071 5100 0419 624 021 6071 5100 6071 2747 Manager
Deputy Municipal 6071 5100 0419 429 224 6071 5100 6071 2747 Recovery Manager
Emergency Management 6071 5100 0419 390 598 6071 5100 6071 2747 Co-ordinator
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Organisation & Contact Business Mobile Phone After Hours Facsimile phone
Municipal Fire Prevention 6071 5100 0419 390 598 6071 5100 6071 2747 Officer
Assistant Municipal Fire 6071 5100 0400 243 224 6071 5100 6071 2747 Prevention Officer
Victorian Council of Churches
24hr Emergency Ministry 03 9650 4571
Edmund Murphy 0418 691 490
Victorian Farmers Federation
Corryong 6076 1046
Tallangatta: 6071 0269 Stuart Morant
VicRoads
Emergency 1300 107 778
Report Traffic Hazards 131 170
Road & Traffic Enquiries 131 171
After Hours Road closure [email protected]
Media [email protected]
Regional Officer – 03 9256 9650 03 9256 9671 Emergency Management
Vic SES
Corryong 6076 1526 6076 2013
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Mitta Mitta 6072 1526 6072 4268
Organisation & Contact Business Mobile Phone After Hours Facsimile phone
Tallangatta 6071 2702 Controller Duty Phone 6071 3344 0488 973 207 0477 870 227
Vulnerable People
NESAY - Wangaratta 03 5720 2201 03 5721 8185
Head Space - Wodonga 6055 9555 6024 5792
PNR Health Care Services 6056 8939 24hr service
Rural Housing Network 6055 9000 Services
Wireless Institute Civil Call Sign VK3RNC Emergency Network Corryong Repeater 146.7/1 (W.I.C.E.N)
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Appendix B Special Plans
B.1 Bushfire Places of Last Resort (Neighbourhood Safer Places) Bushfire Places of Last Resort (which were previously known as Neighbourhood Safer Places) have been identified and signed off in the following locations. These places are a place of last resort and should not replace an individual’s bushfire survival plans. A Bushfire Place of Last Resort does not guarantee safety and the extent of protection offered depends upon the level of bushfire threat.
Further information (including site maps) is available on Towong Shire Council’s website at www.towong.vic.gov.au.
Locations: Dartmouth Hotel, Murtagh Place, Dartmouth Corryong – Attree Park, Cnr Hanson and Jardine St, Corryong Tallangatta – Triangles, Towong St, parkland opposite shops, Tallangatta Eskdale Sports Complex, 3645 Omeo Hwy, Eskdale Cudgewa Community Building, Cudgewa Valley Rd Cudgewa 3705
Some special contingency plans have been developed to address recognised municipal issues. Copies are held by various groups and agencies as listed in Appendix A
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B.2 Fire Plans
B.2.1 Municipal Fire Management Plan The Municipal Fire Prevention Officer is responsible for the maintenance and amendment of this plan in conjunction with the members of the Municipal Fire Management Planning Committee (a sub-committee of the MEMP Committee). The plan is amended annually and reviewed every three years. Copies are held by: Municipal Fire Prevention Officer, Towong Shire Council Regional Operations Manager, CFA District 24 Towong Shire Council Hancock Victoria Plantations.
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Appendix B Special Plans DELWP Tallangatta VICSES Tallangatta All urban and rural brigades within the Shire
S:\Community Wellbeing\Emergency Management\Municipal Fire Management Planning
B.2.2 DELWP Fire Operations Plan Department of Environment, Land, Water and Planning - Tallangatta, is responsible for the Development of a 3 year Fire Operations Plan which is reviewed annually. Copies are held by: Municipal Fire Prevention Officer CFA District 24 Office DELWP Tallangatta DELWP Corryong
B.3 Vulnerable Persons Register: Towong Shire Council Process The process for maintaining an accurate Vulnerable Persons Register (VPR) is held at: S:\Community Wellbeing\Emergency Management\VPR\Towong Shire VPR Process
If details of the VPR are required, they can be requested by contacting Towong Shire on 02 6071 5100 and request to speak to a member of the Emergency Management Team – MERO, MRM or their deputies – who can gain password protected access to the VPR and provide necessary details.
B.4 Evacuation Plans
Special plans addressing the issues of evacuation have been developed for the following hospitals, schools, industrial sites and vulnerable persons within the municipality. See Table B.1 for a summary of Vulnerable Facilities, their address and contact details.
B.4.1 Hospitals / Hostels / Aged Care
Tallangatta Health Service
15 Acute Service Beds (General, Sub-acute, Respite, Palliative, Rehabilitation and Nursing Home Care) Bolga Court – 36 Residential Aged Care and Respite Beds Ageing in Place Lakeview Nursing Home – 15 Commonwealth Residential Aged Care Beds (High Care) Integrated Primary Health Care Centre incorporating Tallangatta Medical Centre – 2 GP’s -Allied Health Services – Diabetes Education/Nutrition, Women’s Health, Podiatry, Physiotherapy, Counselling Generalist, Mental Health Counselling Specialist, Health Promotion, Nutritionist, Visiting Occupational Therapist, Dietician, Exercise Groups Home and Community Care (HACC) services – Meals on Wheels, Home Maintenance Personal Care, Home Care, Planned Activity Groups, Respite Care Employs – 150 staff (62 Nursing Staff & 2 Medical GP’s)
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Appendix B Special Plans Director of Corporate Services – Tallangatta Health Service, is responsible for the maintenance and amendment of the Tallangatta Health Service plan, and the Tallangatta Health Service Bush Fire Plan, which includes Bolga Court Aged Care Hostel.. The plan is amended annually in October. Copies are held by: Tallangatta Health Service – CEO, DCS and all Departments
S:\Community Wellbeing\Emergency Management
Corryong Health
Services Corryong, Cudgewa, Towong, Khancoban, Walwa 10 Acute Service Beds (general, sub-acute, post surgical, medical, renal dialysis respite, palliative, care) 24 hr Accident & Emergency Hostel – 15 beds, low level residential care Nursing Home – 19 beds, high level residential care Retirement Village: 8 independent living units
Allied Health Services – Occupational Therapist, Counselling, Mental Health Services, District Nursing, Asthma Education, Diabetes Education, Health Promotion, Physiotherapist, Optometrist, Speech Therapist, Dietician and Podiatrist, Youth Worker, Financial Counselling, Men’s Group and Cardiac Rehabilitation Home and Community Care (HACC) services – meals on wheels, home maintenance personal care, home care, respite care, planned activity groups Linked to Medical Centre which employs 3 GP’s, 2 nursing staff including well women’s clinic Operates a Health and Fitness Centre – weights, aerobics, squash, yoga and various exercise groups for all ages and stages Community Transport Employs 145 staff (64 nursing staff)
Quality Safety Risk Manager – Upper Murray Health & Community Services, is responsible for the maintenance and amendment of the Heatwave and Bush Fire Preparedness Plan, and Code Brown manual. These documents cover our Community Health department (which covers, Corryong, Cudgewa, Towong, Khancoban, Walwa and surrounds) acute And aged care beds. We also have a retirement village with 8 units and a health & fitness gym. The plan is amended annually in October. Copies are held by: CE/DO QSRM Home & Community Care Coordinator Director Of Client Services And available on ROMPT document management system CFA, Vic Pol, Corryong SES and Towong Shire also have a copy of our Code Brown manual
Walwa Bush Nursing Centre (WBNC) Services Walwa, Jingellic and Tintaldra, catchment extends to Thologolong, Lankey’s Creek and Guys Forest 24 hours Accident and Emergency and off site emergency response
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Appendix B Special Plans Home and Community Care (HACC) services – Meals on Wheels, Home Care, Planned Activity Group, Health Promotion, Community Development, Case Management, Youth Worker, Gardening services. Allied Health Services – Physiotherapy, Podiatry, Maternal and Child Health Service, Massage, Mental health counsellor, Hypnotherapist. District Nursing , Palliative Care Riverview Independent living units – 4 accommodation units for elderly residents Medical Practice on site, 2 doctors (1.4 EFT), 1 Nurse Practitioner and a pharmacy Community transport, gymnasium, community technology room, community garden. Employs 22 staff (3 nursing staff, one of which is a Nurse Practitioner and one of whom is immunisation endorsed)
B.4.2 Schools Bethanga Primary School The Principal, Bethanga Primary School is responsible for the maintenance and amendment of the Bethanga Primary School Emergency Management Plan, which incorporates the Evacuation Plan. The plan is amended annually. Copies are held by: Bethanga Primary School Department of Education & Early Childhood Development, Hume Regional Office
Corryong College Junior Campus The Principal, Corryong College Junior Campus is responsible for the maintenance and amendment of the Corryong College Junior Campus Emergency Management Plan, which incorporates the Evacuation Plan. The plan is amended annually. Copies are held by: Corryong College VicPol Corryong CFA Corryong Towong Shire Council
Eskdale Primary School The Principal, Eskdale Primary School is responsible for the maintenance and amendment of the Eskdale Primary School Emergency Management Plan, which incorporates the Evacuation Plan. The plan is amended annually. Copies are held by: Eskdale Primary School Department of Education, Hume Regional Office
Mitta Mitta Primary School The Principal, Mitta Mitta Primary School, is responsible for the maintenance and amendment of the Mitta Mitta Primary School Emergency Management Plan, which incorporates the Evacuation Plan. The plan is amended annually. Copies are held by: Mitta Mitta Primary School
Sacred Heart School – Corryong The Principal, Sacred Heart School, is responsible for the maintenance and amendment of the Sacred Heart School Emergency Management Plan, which incorporates the Evacuation Plan. The plan is amended annually. Copies are held by: Sacred Heart School Chairperson, Sacred Heart School Board
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Appendix B Special Plans Catholic Education, Sandhurst
St Michael’s Primary School – Tallangatta The Principal, St Michael’s School, Tallangatta is responsible for the maintenance and amendment of the St Michael’s School Emergency Management Plan, which incorporates the Evacuation Plan. The plan is amended annually. Copies are held by: St Michael’s Primary School Catholic Education, Sandhurst Catholic Education Commission Victoria Towong Shire Council
Talgarno Primary School The Head Teacher is responsible for the maintenance and amendment of the Talgarno Primary School’s Counter Disaster Plan. The plan is amended every 5 years. Copies are held on file.
Tallangatta Primary School The Principal, Tallangatta Primary School, is responsible for the maintenance and amendment of the Tallangatta Primary School, Emergency Management Plan, which incorporates the Evacuation Plan. The Plan is amended annually. Copies are held by: Tallangatta Primary School Towong Shire Council
Tallangatta Secondary College The OH&S Manager, Tallangatta Secondary College, is responsible for the maintenance and amendment of the Tallangatta Secondary College’s Emergency Management plan which incorporates the Evacuation Plan. The plans are amended every 3 years, or after an incident. Copies are held by:
Tallangatta Secondary College Tallangatta Primary School Towong Shire Council Tallangatta Police Tallangatta State Emergency Service Tallangatta Country Fire Authority
Walwa Primary School The Principal, Walwa Primary School, is responsible for the maintenance and amendment of the Walwa Primary School Emergency Management Plan, which incorporates the Evacuation Plan. The Plan is amended annually.
S:\Community Wellbeing\Emergency Management\Emergency Management Plans\Schools
B.4.3 Kindergartens Corryong Kindergarten Corryong Kindergarten Emergency Management Plan, updated as of May 2016 is located at: Towong Shire Council – Manager Community Services, OHS Officer Corryong Kindergarten DEECD North East Victoria Region
S:\Community Wellbeing\Emergency Management\Emergency Management Plans\Pre Schools\Corryong 2015 & 2016
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Tallangatta Kindergarten Tallangatta Kindergarten Emergency Management Plan, updated as of March 2015 is located at: Towong Shire Council – Manager Community Services, OHS Officer Tallangatta Kindergarten DEECD North East Victoria Region
S:\Community Wellbeing\Emergency Management\Emergency Management Plans\Pre Schools\Tallangatta 2015
Berringa Kindergarten (at Bellbridge) The Berringa Kindergarten operates in the Berringa Community Centre which is located on Craig Drive, Bellbridge. The service is provided by the Albury Wodonga Community College’s Community Early-years Centre. Community Early-Years Childcare | CEYC | Albury Wodonga Community College
S:\Community Wellbeing\Emergency Management\Emergency Management Plans\Pre Schools\Berringa 2015 & 2016
Mitta Mitta Kindergarten The Mitta Mitta Kindergarten operates from the Magorra Park complex in Mitta Mitta. The service is provided by the Albury Wodonga Community College’s Community Early-years Centre. Community Early- Years Childcare | CEYC | Albury Wodonga Community College
Walwa Kindergarten The Walwa Kindergarten operates from the Walwa Hall in Walwa. The service is provided by the Albury Wodonga Community College’s Community Early-years Centre. Community Early-Years Childcare | CEYC | Albury Wodonga Community College
B.4.4 Childcare Centres
Location Address Service Provider Link Bellbridge Craig Drive, Bellbridge Albury Wodonga Community Early-Years Community College’s Childcare | CEYC | Community Early-years Albury Wodonga Centre Community College Corryong 1 Bramley Crt, Corryong Peek-a-boo Childcare Centre Mitta Mitta Magorra Park, Mitta Mitta Albury Wodonga Community Early-Years Community College’s Childcare | CEYC | Community Early-years Albury Wodonga Centre Community College Tallangatta 33 Towong St, Tallangatta Towong Shire Council Walwa Walwa Hall, Main St, Walwa Albury Wodonga Community Early-Years Community College’s Childcare | CEYC | Community Early-years Albury Wodonga Towong Shire MEMP: Version 10 Thursday, 28 March 2019 107
Appendix B Special Plans Centre Community College
Services hold a list of emergency contacts.
B.4.5 Camps Shelley Forest Camp - Koetong The Koetong Shelley Development Association is responsible for the development and maintenance of the Shelley Forest Camp Emergency Management Plan. An evacuation plan has been developed in association with the CFA.
Snowy River Camp – Tallangatta Valley The Management and staff are responsible for the maintenance of the Snowy River Camp Emergency Management Plan. This plan will be reviewed annually or after a significant incident. Copies are held by: Snowy River Camp Staff Towong Shire Council
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Appendix B Special Plans Table B.1 Vulnerable Persons Facilities and contacts
Hospitals Address Town Phone 02 Fax 02 Corryong Health 16-20 Kiell St Corryong 6076 3200 6076 1739 Tallangatta Health Service 25 Barree St Tallangatta 6071 5200 6071 5293 Walwa Bush Nursing Centre 16/18 Main St Walwa 6037 1220 6037 1209
Hostels / Aged Care Address Town Phone 02 Fax 02 Upper Murray Nursing Home Jephcott Ave Corryong 6076 3200 & Upper Murray Hostel Corryong Bolga Court Hostel 25 Barree St Tallangatta 6071 5287 Lakeview Nursing Home 25 Barree St Tallangatta 6071 5200 Riverview Aged Care Units 16/18 Main St Walwa 6037 1220
Walwa
Schools / Kindergarten / Address Town Phone 02 Fax 02 Childcare Berringa Kindergarten 18 Craig Dve Bellbridge 6026 4373 or 6056 4399 Bethanga Primary 5 Beardmore St Bethanga 6026 4263 6026 4386 Corryong College (P-12) 27-45 Towong Rd Corryong 6076 1566 6076 1650 Corryong Kindergarten 47 Harris St Corryong 6076 1025 6076 1456 Peek-a-boo Childcare Centre 1 Bramley St Corryong 6076 2438 Sacred Heart (Corryong) 111 - 115 Hanson St Corryong 6076 1138 6076 2080 Eskdale Primary 3790 Omeo Hwy Eskdale 6072 0402 6072 0497 Mitta Mitta Primary 27 Giltrap Rd Mitta Mitta 6072 3570 6072 3638 Mitta Childcare Centre Magorra Park Mitta Mitta 0402147135 St Michaels (Tallangatta) Queen Elizabeth Dve Tallangatta 6071 2386 6071 2880 Talgarno Primary Talgarno School Ln Talgarno 6020 1143 6020 1106 Tallangatta Primary 1 Wonga Gve Tallangatta 6071 2590 6071 2870 Tallangatta Secondary College 113 Towong St Tallangatta 6071 5000 6071 2445
TEYLC 33-37 Towong Street, Tallangatta 6071 2282 Tallangatta Vic 3700 Walwa Primary 4 Main Street Walwa 0477307317 6037 1400
Camps Address Town Phone 02 Fax 02 Shelley Forest Camp 33 Avondale Rd Koetong 6072 7531 Snowy River Camp 768 Tallangatta Creek Rd Tallangatta Valley 6072 5555 6072 5306
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Appendix B Special Plans
B.5 Other Special Plans Other specific special plans have been developed to address those hazards which have been identified by the MEMPC. The details of those plans and copy holders are as follows:
B.5.1 School Bus Routes Public Transport Victoria (Wodonga) is responsible for the maintenance and amendment of the Tallangatta and Corryong College’s plan. The plans are amended annually. Copies are held by: Tallangatta Secondary College Corryong College
B.5.2 Towong Shire Heat Wave Plan The Towong Shire Heat Wave Plan is a procedural plan for the management of the General Public in the event of a major heat wave. The DHHS Victoria is responsible for the information within the plan and Towong Shire Council has endorsed the plan. Copies are held by: DHHS Towong Shire Council Emergency Management Coordinator Corryong Health Tallangatta Health Walwa Bush Nursing Hospital
P:\Committees\Emergency Management Plan\MEMPC Sub-committees\Heatwave Sub- committee\Heatwave planning
B.5.3 Khancoban Dam Emergency and Disaster Management Plan Snowy-Hydro is responsible for the maintenance and amendment of the Khancoban Dam Emergency and Disaster Management Plan. The plan is reviewed annually in June. Copies are held externally by: Southern District Emergency Management Committee Snowy Valleys Council Tumut Shire Council Snowy River Shire Towong Shire Council National Parks and Wildlife Service
B.5.4 Towong Shire Council Flood Plan Municipal Emergency Resource Officer, Towong Shire Council is responsible for the maintenance and amendment of the Towong Shire Council Flood Plan. The Plan is reviewed annually.
Copies are held externally by: VicPol VicSES G-MW CFA
S:\Community Wellbeing\Emergency Management\MfloodC
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Appendix B Special Plans
B.5.5 Lake Dartmouth Dam Safety Emergency Plan G-MW is responsible for the maintenance and amendment of the Lake Dartmouth Dam Safety Emergency Plan. The plan is reviewed annually.
Copies are held by:
Manager Dam Safety G-MW Murray Headwork Manager G-MW Reservoir Controller Lake Dartmouth G-MW
B.5.6 Dartmouth Regulating Dam Safety Emergency Plan
Manager Asset Performance is responsible for the maintenance and amendment of the Dartmouth Regulating Dam Safety Emergency Plan. The plan is reviewed annually.
Copies are held by: AGL Generation SES NE Regional HQ Towong Shire Council VicPol – Towong Shire MERC CFA District 24 HQ – Wodonga G-MW NECMA
B.5.7 Murray River Crossings Sub- Plan / Murray River Incident Response Plans
Transport Roads & Maritime Services (previously RTA) Traffic Operations Manager, South West Region is the Contact for the above Plans.
Copies of the Murray River Crossings Sub-Plan are held by:
Transport Roads & Maritime Services (previously RTA) VicRoads Ambulance Victoria (Bendigo & Wangaratta) Towong Shire Council Tumbarumba Shire Council VICSES – North East Region (Benalla) Maritime NSW – Albury RFS Emergency Management NSW
Incident Response Plans are reviewed on a needs basis only.
Murray River Crossings Sub-Plans are reviewed: After every emergency Whenever the physical structure changes sufficiently to change the ability of the sub-plan Every 2 years
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Appendix B Special Plans
B.5.8 Community Information Guides
Community Information Guides provide a planned response for both emergency services and the community to a bushfire within close proximity to a township. These address the specific needs of the town’s people, property, assets, environment and economy.
Community Information Guides are available for: Dartmouth, Mitta Mitta and Eskdale
B.6 Mutual Aid Arrangements
B.6.1 Protection and Suppression guidelines – Upper Murray Border Areas Border Fire Coordinating Committee Victoria DELWP - District Manager, Upper Murray Country Fire Authority – Operations Manager CFA District 24 New South Wales Forests NSW – Resource Protection Manager OEH – Senior Ranger Fire, Southern Ranges Region. NSW Rural Fire Service – Manager Southern Border Team
The co-ordinating committee incorporating the above agencies, is responsible for the maintenance and amendment of the plan which is reviewed annually in October. Copies are held by: Department of Environment, Land, Water and Planning (Vic) Country Fire Authority (Vic) State Forests NSW National Parks and Wildlife Service (NSW) Rural Fire Service (NSW) Fire and Rescue (NSW) Victoria Police NSW Police Parks Victoria
B.6.2 Murray Valley Inland Water Search and Recovery Plan District Emergency Management Officer, NSW Police, is responsible for the maintenance and amendment of the Murray Valley Inland Water Search and Recovery Plan. The plan is reviewed annually in August.
B. 7 Incident Control Centres (ICC)
DELWP Office 34 Towong St Tallangatta, 6071 5300
DELWP Office 8 Jardine St Corryong, 6076 3100
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Appendix B Special Plans CFA District 24 Headquarters 55 Moorefield Park Drive, Wodonga, 02 6043 4400
SES North East Region 64 Sydney Rd, Benalla, VIC 3672, 03 9256 9650
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Appendix C Maps
Map references within the MEMPlan are sourced from:
Spatial Visions VICMAP Book North East Region - Edition 5
Region VICMAP Page(s) Township Map Bellbridge 229 8316 Berringama 267 Bethanga 229 8320 Biggara 268/9 Bullioh 265/6 Burrowye 231 / 232 Colac Colac 268 Corryong 268 8330 Cudgewa 267 / 268 8331 Cudgewa Nth 233 Dartmouth 301 8332 Eskdale 300 8341 Fernvale 265 Granya 230/1 8347 Guys Forrest 232 Mitta Mitta 301 8369 Mount Alfred 232 Nariel 268 / 303 Old Tallangatta 265 8379 Talgarno 230 Tallangatta 265 8399 Tallangatta Valley 266 8400 Thologolong 231 Thowgla 268 Tintaldra 233 8403 Tom Groggin 304 Towong 233 8404 Walwa 232 8411
Towong Shire GIS System Link: Intramaps\\DC02\Towong Applications
Enquiries: [email protected]
S:\Community Wellbeing\Emergency Management\MEMP Maps 2018
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Appendix C Maps
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Appendix D – Emergency Relief Centres
Emergency Relief Centres The following emergency relief centres have been assessed and found to be potentially suitable for use in times of emergency.
Emergency Relief Centres will be opened once the nature, extent and location of the emergency event is known, and as directed by the Municipal Emergency Response Coordinator (MERC). It is likely that Council will only have the capacity to open one Emergency Relief Centre at any one time.
Key considerations for selecting a relief centre: Prevailing circumstances of emergency Number of people needing assistance Sourcing of staff and services to support a relief centre Access and egress to site Availability of telecommunications to ensure that a relief centre is not isolated from the COUNCIL OPERATIONS CENTRE and other support services.
The primary relief centre for the main townships are marked with an asterix (*).
It may be appropriate to have a relief centre in a neighbouring LGA, such as Tangambalanga (Indigo LGA) or Wodonga (Wodonga LGA). Contact MERO of adjoining shire if required.
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Appendix D – Emergency Relief Centres
Emergency Relief Centres.
TOWNSHIP NAME CONTACT LOCATION CAPACITY VICMAP CFA ACCESS TOILETS KITCHEN SHOWERS PLAYGROUND TELEPHONE AUX POWER UP TO GENER ABLE TO HOOK MOU IN PLACE
REF CAR PARK
DAY /
NIGHT
Bellbridge Bellbridge Boat 02 6026 4646 Weir Road, 150/ 8316 H13 Y Y Club Bellbridge Bellbridge Berringa 02 6026 4373 18-20 Craig Drive 30/ 8316 H14 Y Y Y Y Y Y Community Centre Bellbridge Bethanga Bethanga Rec 0400227422 Rec Reserve - 150/ 8320 J5 Y Y Y Y Y Y Reserve Hollow Street Bethanga Bethanga Hall 02 6026 4040 2 Jobling St 150/ 8320 J6 Y Y Y 6026 4235 Bethanga Bethanga Bethanga Primary 02 6026 4263 Beardmore Street 50/ 8320 H5 Y Y Y Y Y Y School Bethanga Corryong Corryong Football 02 6076 0513 Recreation Reserve 100/ 8330 E3 Y Y Y Y Y Y Clubrooms Corryong* Corryong College 02 6076 1566 Towong Road, 150/ 8330 H4 Y Y Y Y Y Y Y Snr Campus (ECA 0403 975 448 Corryong Centre) Corryong Corryong Youth 02 6076 1397 Cnr Donaldson/ 100/ 8330 G4 Y Y Y Y Y Y Club Hall Strzelecki Way
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TOWNSHIP NAME CONTACT LOCATION CAPACITY VICMAP CFA ACCESS TOILETS KITCHEN SHOWERS PLAYGROUND TELEPHONE AUX POWER UP TO GENER ABLE TO HOOK MOU IN PLACE
REF CAR PARK
DAY /
NIGHT
Corryong Federal Football 02 6076 8315 Corryong 70/ 8330 E3 Y Y Y Y Y Clubrooms Recreation Reserve Cudgewa Cudgewa Football 0422 810 948 Cudgewa Valley Rd 99/ 268 A2 Y Y Y Y Y Y Y Y Club Rooms Cudgewa Cudgewa 02 6077 4324 195 Main Street, 120/ 8331 G3 Y Y Y Y Mechanics Institute Cudgewa Eskdale* Eskdale 02 6072 0464 Omeo Highway, 100/ 300 F3 Y Y Y Y Y Y Y Multipurpose 0439 720 468 Eskdale Sports Complex Eskdale Eskdale School 02 6072 0402 Omeo Highway 50/ 8341 C4 Y Y Y Y Y Khancoban Khancoban 02 6948 9100 Mitchell Avenue, 150/ 8358 E4 Y Y Y Y Community Hall Khancoban Mitta Mitta* Magorra Park 02 6072 0431 Mitta North Road 115/ 8369 E13 Y Y Y Y Y Y Multipurpose Shelley Shelley Forest 02 6072 7531 Avondale Road, 150/ 266 K3 Y Y Y Y Y Camp Shelley Tallangatta Tallangatta Bowling 02 6071 2571 Akuna Ave 25/ 8399 D13 Y Y Y Y Y Club Tallangatta Tallangatta Tallangatta Sports 02 6071 5000 Rowan Park ,Akuna 102/ 8399 D13 Y Y Y Y Y Y Centre Street, Tallangatta Tallangatta* Tallangatta 02 6071 2334 Towong Street 150/ 8399 D12 Y Y Y Y Y Y Memorial Hall 02 6071 2344
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TOWNSHIP NAME CONTACT LOCATION CAPACITY VICMAP CFA ACCESS TOILETS KITCHEN SHOWERS PLAYGROUND TELEPHONE AUX POWER UP TO GENER ABLE TO HOOK MOU IN PLACE
REF CAR PARK
DAY /
NIGHT
Tangambalanga Coulston Park 02 6027 3281 Kiewa East Rd, 100/ 8358 G11 Y Y Y Y Y 02 6027 3356 Tangambalanga Walwa* Walwa Recovery 02 6072 0007 2 O’Halloran St, 100/ 8411 K12 Y Y Y Y Y Centre Walwa Walwa Walwa Memorial 02 6037 1232 56 Main Street, 150/ 8410 K13 Y Y Y Y Hall Walwa
Memorial Hall Tallangatta Location & Details Street Address: Towong Street, Suburb / Town: TALLANGATTA Nearest Cross St: Banool Rd Telephone No: Instant phone connection available on site Facility Owner: Facility Type: Memorial Hall Contacts Primary Activation Contact: Alternate Activation Contact: Name: Norman Crisp Name: Kerry Love Telephone: 02 6071 2344 Telephone 02 6071 2334 Mobile: Mobile: Other: Other:
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Appendix D – Emergency Relief Centres Capacity Short Term (2.0 m2 per person) 150 Long Term (3.5 m2 per person) 85 Last Audit Date
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Corryong Secondary College Location & Details Street Address: 27-45 Towong Rd Suburb / Town: Corryong Nearest Cross St: Donaldson Street Telephone No: 02 6076 1566 Facility Owner: Education Department Facility Type: School – ECA Centre Contacts Primary Activation Contact: Alternate Activation Contact: Name: Neil Nichols Name: Chrissie McKimmie Telephone: 02 6076 1566 Telephone 0459 398 182 0403 975 448 Mobile: Mobile:
Other: Other: Capacity Short Term (2.0 m2 per person) 150 Long Term (3.5 m2 per person) 85 Last Audit Date
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Magorra Park Multi Purpose Location & Details Street Address: Mitta Nth Road Suburb / Town: Mitta Mitta Nearest Cross St: O’Connell Rd Telephone No: 02 6072 3568 Facility Owner: Committee of Management Facility Type: School Contacts Primary Activation Contact: Alternate Activation Contact: Name: Brian Tobin Name: Naomi Dower Telephone: 02 6072 0431 Telephone 02 6072 3540 Mobile: 0429 720 431 Mobile: 0438 082 850 Other: Other: Capacity Short Term (2.0 m2 per person) 150 Long Term (3.5 m2 per person) 85 Last Audit Date
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Eskdale Multipurpose Sports Complex Location & Details Street Address: Omeo Highway Suburb / Town: Eskdale Nearest Cross St: Baude Street Telephone No: 02 6072 0007 Facility Owner: Committee of Management Facility Type: Recreation Contacts Primary Activation Contact: Alternate Activation Contact: Name: Shane Tobin Name: Lawrence Hodgkin Telephone: (02) 6072-0464 Telephone Mobile: 043 972 0468 Mobile: 0408132764 Other: On site Phone: 02 6072 0386 Other: Capacity Short Term (2.0 m2 per person) 100 Long Term (3.5 m2 per person) 57 Last Audit Date 8/12/2016
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Walwa Recovery Centre Location & Details Street Address: 2 O’Halloran St Suburb / Town: Walwa Nearest Cross St: River Road Telephone No: 02 6072 0007 Facility Owner: Towong Shire Facility Type: Recovery Centre Contacts Primary Activation Contact: Council Alternate Activation Contact: Name: Name: Telephone: Telephone Mobile: Mobile: Key: Tallangatta Council Office. Other: Other: Phone Onsite: 02 6072 0007 Cabinet 2 Key 10 Capacity Short Term (2.0 m2 per person) 100 Long Term (3.5 m2 per person) 57 Last Audit Date
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Appendix E – Glossary of Terms Glossary This Glossary defines or explains terms which have a restricted or technical meaning in the context of the emergency management arrangements. It does not include all of the words, titles or phrases which are defined or described elsewhere in the manual. Where an entry is marked [Act], the definition is the same as or is similar to the meaning given in the Emergency Management Act 1986. Within each entry, a word or phrase expressed in italics indicates a separate entry exists for that word or phrase.
Animal Companion animals, livestock including horses and poultry, wildlife, birds and fish. [Protection of Cruelty to Animals Act 1986]
Animal Welfare How an animal is coping with the conditions in which it lives. An animal in a good state of welfare if (as indicated by scientific evidence) is healthy, comfortable, well nourished, safe, able to express innate behaviour, and it is not suffering from unpleasant states such as pain, fear, and distress. Good animal welfare requires disease prevention and veterinary treatment, appropriate shelter, management of nutrition, humane handling and humane slaughter/killing. Animal welfare refers to the state of the animal; the treatment that an animal receives is covered by other terms such as animal care, animal husbandry, and humane treatment. [OIE May 2008 – International Office of Animal Health] Australia-New Zealand Emergency The Committee, chaired by the Secretary of the Attorney-General’s Department, Management comprising representatives of State and Territory governments, which addresses Committee emergency management issues at a national level, and is the senior officials (ANZEMC) group to the Standing Council on Police and Emergency Management (SCPEM).
Area A defined geographic area containing an incident or a group of incidents which may correlate in effect or in the deployment and allocation of resources
Area-of-Operations The role of the Area-of-Operations Controller is to provide leadership and Controller management across a series of emergency sites within a defined area of operations. This role operates regionally and may be appointed by the State Controller or be self-initiated prior to state control being established.
Area-of-Operations In the event that an area of operations has been defined, the Area-of-Operations Emergency Controller, or the Regional Emergency Response Co-ordinator (or representative) Management Team may form the Area-of-Operations Emergency Management Team, comprising regional level representatives from response, recovery and other agencies.
It enables consistent situational awareness, identification and management of risks, facilitates the State Controller’s Plan and develops an Area-of-Operations Plan containing regional level actions of all agencies.
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Appendix E – Glossary of Terms Central Government The Central Government Response Committee, chaired by the Secretary of the Response Department of Premier and Cabinet, supports the Security and Emergencies Committee (CGRC) Committee of Cabinet, ensures that whole of Victorian Government issues are co- ordinated across departments, and supports operational response where necessary
Chain of Command Chain of Command refers to the organisational hierarchy of an agency. It is the identifiable line up and down the hierarchy from any individual to and from their supervisor and subordinates. The chain of command identifies people or positions with accountability.
Command Refers to the direction of personnel and resources of an agency in the performance of that organisation’s role and tasks. Authority to command is established in legislation or by agreement within an agency. Command relates to agencies and operates vertically within an agency.
Commander A person within an agency empowered to direct personnel and resources of the agency in the performance of its role and tasks. A functional commander can direct personnel and resources of more than one agency in accordance with pre- determined arrangements.
Community A person appointed to initiate and co-ordinate activities in an affected community Development to assist its development in recovering from an emergency Officer
Community Fire A community fire refuge is a designated, purpose-built or modified building Refuge open to the public that can provide short-term, last resort shelter from the immediate life-threatening effects of a bushfire event.
Community A committee which may be convened after an emergency to provide a Recovery management forum for the recovery process in respect of an affected area or a Committee specific community
Control The overall direction of response activities in an emergency situation. Authority for control is established in legislation or in an emergency response plan, and carries with it the responsibility for tasking other agencies in accordance with the needs of the situation. Control relates to situations and operates horizontally across agencies.
Control Agency An agency nominated to control the response activities for a specified type of emergency.
Control Centre / The physical infrastructure provided by a response agency to support personnel Command Centre appointed as incident controllers, agency commanders, and representatives of the organisations that support them. Any centre established for this purpose is named according to the function it supports e.g., control centre, command centre
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Appendix E – Glossary of Terms Coordinate / The bringing together of agencies and resources to ensure effective response to Coordination and recovery from emergencies. In relation to response, co-ordination includes ensuring that effective control has been established.
Coordination Centre A co-ordination centre is a facility which may be utilised during a complex or protracted emergency, primarily to co-ordinate the provision of resources. Co- ordination centres may operate at municipal, regional and state levels. (See also Municipal Emergency Co-ordination Centre)
Coordinator in Chief The Co-ordinator in Chief of Emergency Management is the Minister for Police and Emergency Services. The role of the Co-ordinator in Chief is to: Ensure that adequate emergency management measures are taken by government agencies, and Co-ordinate the activities of government agencies carrying out their statutory functions, powers, duties and responsibilities in taking such measures. [Act]
Deputy Coordinator The Deputy Co-ordinator in Chief of Emergency Management is the Chief in Chief Commissioner of Police. [Act] (See also State Emergency Response Co-ordinator)
Deputy State The Deputy State Co-ordinator of Emergency Response is the Deputy Coordinator Commissioner (Operations) of Police
Disaster A term not in general usage within Victoria’s arrangements, where it would be taken to mean the same as emergency.. Under the act, an emergency is termed a disaster only if as state of disaster has been declared.
Disaster Area Means that part or those parts of Victoria in which a state of disaster is declared to exist. [Act]
Disaster Victim Procedures used to positively identify deceased victims of multiple casualty Identification (DVI) emergencies.
Disaster, State of The Premier can declare a state of disaster to exist in all or part of Victoria if an emergency constitutes a significant and widespread danger to life or property, which justifies the enabling of the Co-ordinator in Chief, or delegate, to exercise extraordinary powers in directing and controlling agencies and resources for responding to it. [Act]
DISPLAN The name given to the State Emergency Response Plan under Section 10(1) of the Emergency Management Act 1986. The word ‘DISPLAN’ was originally the short title for the State Disaster Plan. In this manual the phrase ‘emergency response’ is used when referring to this emergency response plan as a document, or the emergency response arrangements, or to emergency response co-ordinators.
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Appendix E – Glossary of Terms
Emergency An emergency due to the actual or imminent occurrence of an event which in any way endangers or threatens to endanger the safety or health of any person in Victoria or which destroys or damages, or threatens to destroy or damage any property in Victoria, or endangers or threatens to endanger the environment or an element of the environment in Victoria including, without limiting the generality of the foregoing; (a) an earthquake, flood, windstorm or other natural event; and (b) a fire; and (c) an explosion; and (d) a road accident or any other accident; and (e) a plague or an epidemic; and (f) a warlike act, whether directed at Victoria or a part of Victoria or at any other State or Territory of the Commonwealth; and (g) a hi-jack, siege or riot, and (h) a disruption to an essential service [Act]
Emergency Accommodation may be provided to households and individuals displaced by an Accommodation emergency event in hotels, motels, caravan parks houses, and flats or similar. The timeframe usually ranges from days to weeks. In some cases emergency accommodation may transition into interim accommodation. Emergency accommodation is organised through MEM Plans and usually provided by community, business or government organisations, although people often find their own accommodation with family or friends.
Emergency Activity Emergency activity is usually referred to in connection with compensation arrangements for voluntary emergency workers, and is defined as: (a) performing a role or discharging a responsibility of an agency in accordance with the State Emergency Response Plan or State Emergency Recovery Plan; or (b) training or practising for an activity referred to above or being on active standby duty; or (c) travelling to or from the place where an activity referred to above has occurred or is to occur.[Act]
The definition can also apply to activities of emergency workers in general. Emergency activity is usually referred to in connection with compensation arrangements for voluntary emergency workers, and is defined as: (d) performing a role or discharging a responsibility of an agency in accordance with the State Emergency Response Plan or State Emergency Recovery Plan; or (e) training or practising for an activity referred to above or being on active standby duty; or (f) travelling to or from the place where an activity referred to above has occurred or is to occur.[Act]
The definition can also apply to activities of emergency workers in general.
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Appendix E – Glossary of Terms Emergency Area Means an emergency area declared under Section 36A of the Act, being, in the opinion of the most senior police officer in attendance, on the advice of the control agency, an area from which it is necessary to exclude persons due to the size, nature or location of an emergency, so as to ensure public safety, security or evacuated premises, or the safety of, or prevention of obstruction, hindrance or interference to, persons engaging in emergency activity. [Act]
Emergency Affected People, other than emergency management personnel, who experience losses or Persons injury or are affected by an emergency. Usually understood to exclude the deceased.
Emergency A centre operating at municipal level to co-ordinate and organise emergency Coordination Centre provision of municipal and community resources.
Emergency The organisation and management of resources for dealing with all aspects of Management emergencies. [Act]. Emergency management involves the plans, structures and arrangements which are established to bring together the normal endeavours of government, voluntary and private agencies in a comprehensive and co-ordinated way to deal with the whole spectrum of emergency needs including prevention, response and recovery.
Emergency An emergency management liaison officer is a person appointed by an agency, Management who: Liaison Officer represents his/her agency in (EMLO) - another agency’s facility utilised to manage an emergency response; or - a coordination centre; or - an emergency management team; and is empowered to commit, or to arrange the commitment, of resources of the agency to the response to an emergency; and represents the interests of the agency and provides advice in relation to impacts and consequence management.
The EMLO may be named Emergency Services Liaison Officer (ESLO) by some agencies.
Emergency The team which assists a controller in formulating a response strategy and in its Management Team execution by all agencies, and which assists the Emergency Response Coordinator (EMT) in determining resource acquisition needs and in ensuring a coordinated response to the emergency. (See also State Emergency Management Team)
Emergency An operations centre established by a response agency for its command and/or Operations Centre control functions, e.g., Police Operations Centre (POC), Fire Control Centre (FCC) (EOC)
Emergency Same meaning as Recovery Recovery
Emergency Relief The provision of life support and essential needs to persons affected by, or involved in the management of, an emergency. (See also Emergency Relief Centre)
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Appendix E – Glossary of Terms Emergency Relief Centres A building or place established to provide life support and essential needs to persons affected by (including evacuees), or involved in the management of, an emergency. This Centre would normally be established on a temporary basis to cope with the immediate needs of those affected during the initial response to the emergency. Emergency Response Has the same meaning as Response Emergency Response Coordinator A member of the Victoria Police appointed as state, regional, municipal or field emergency response co-ordinator, whose role is to co-ordinate the response to an emergency. Emergency Response Plan A plan which sets out the roles and responsibilities of agencies in emergency response and the control and co-ordination arrangements which are to be utilised.[Act] Emergency Services / Emergency Services Agency There is no general purpose definition for either of these terms. The range of agencies covered by the terms varies according to their specific need and legislative context. Victorian legislation includes the following examples.
The definition of ‘emergency services agency’ in the Emergency Management Act 1986 refers to those agencies such as the CFA, MFESB, VICSES and any other prescribed agencies such as ESTA. (S.4) This definition is used in Part 4A of the Act to identify agencies whose standards and performance are monitored by the Emergency Services Commissioner.
In the Emergency Services Telecommunications Authority Act 2004 ‘emergency services and other related services organisation’ is defined as any of the following, AV, CFA, MFESB, VicPol, VICSES, any government agency, and other related agencies including organisations that provide services related to the agencies specified above and prescribed persons or bodies. (S.3)
In section 87C of the Sentencing Act 1991, the term ‘emergency services agency’ is included in relation to court orders for recovery of costs incurred by emergency services in responding to certain crimes. The definition covers: VicPol, MFESB, CFA, VICSES, Ambulance Service, a hospital or any other body that employs or engages an emergency service worker, such as a protective services officer or a volunteer emergency worker.
In the Terrorism (Community Protection) Act 2003, the term ‘emergency services agency’ is used in relation to decontamination procedures conducted under police direction. The definition covers the CFA, MFESB, other state territory or commonwealth fire services, or any other prescribed agency. (S.15)
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Appendix E – Glossary of Terms Emergency Services The person appointed to: Commissioner establish and monitor standards for the prevention and management of emergencies to be adopted by all emergency services agencies monitor and investigate the performance (non-financial) of the emergency Services Telecommunications Authority in its provision of services to the emergency services advise, make recommendations and report to the Minister on any issue in relation to emergency management to encourage and facilitate cooperation between all agencies, and to act as Executive Officer for the Victoria Emergency Management Council. [Act]
Emergency Affected People, other than emergency management personnel, who experience losses or Persons injury or are affected by an emergency. Usually understood to exclude the deceased.
Essential Service Defined as: transport; fuel (including gas); light; power; water; sewerage; or a service (whether or not of a type similar to the foregoing) declared to be an essential service by the Governor in Council. [Act]
Emergency Shelter Emergency shelter is shelter for people affected by an emergency, in locations such as community halls, relief centres and tents. Emergency shelter should be provided in the days following an emergency for as long as it is required until other accommodation arrangements are made.
Emergency of State An Emergency of State Significance may be declared in Victoria by the Chief Significance Commissioner of Police (in writing) on the advice of the control agency, other experts, or upon his own volition. The purpose such declaration is to acknowledge that a major emergency is occurring, raise community awareness of the emergency and reinforce the need for planning by the community, emergency services and other government and non-government agencies – reflecting the seriousness of such declaration.
Evacuation The planned relocation of persons from dangerous or potentially dangerous areas to safer areas and eventual return.
Evacuation Centre See Relief Centre.
Field Emergency Usually the senior member of Victoria Police at the initial scene of an emergency Response who carries out emergency response coordination responsibilities at the scene. Coordinator (FERC) This role usually relates to the first response to an emergency, and the person fulfilling the role may change in seniority as the emergency escalates or de- escalates.
Fire Refuge A fire refuge is a place or building designated for public use where people may seek short term shelter from the fire front during a bushfire.
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Appendix E – Glossary of Terms Fire Services The Fire Services Commissioner Act 2010 defines a fire services agency as any of Agency the Country Fire Authority, the Metropolitan Fire and Emergency Services Board and the Secretary to the Department of Environment and Primary Industries when performing functions or duties or exercising powers under S. 62 of the Forests Act 1958.
Fire Services The person appointed under the Fire Services Commissioner Act 2010 whose key Commissioner functions are to: work with the fire service agencies to enhance their individual and collective capacity to prepare for the response to days on which it is forecast there is a high risk of major fires occurring; develop and maintain standards for the performance of functions by the CFA and the MFESB and for the performance of fire suppression functions by the Secretary, DELWP; develop and maintain incident management operating procedures for the planning and preparation for the response to and responding to major fires; have overall control of the response to major fires and to manage the State's primary control centre for the response to major fires promote and lead a program of reform to improve the operational capability of fire service agencies.
Functional Areas of There are four key functional areas that require the application of coordination Recovery arrangements as part of the recovery process. These functional areas focus on the various needs of a community within the social, health and community environment, the economic environment, the natural environment and the built environment. Whilst each of these functional areas overlaps considerably, each also has a specialist skill requirement to address issues arising after an emergency. Each functional area will need internal coordination as well as coordination with the other functional areas. The responsibility for overall coordination rests with DHS as the coordination agency for recovery (Emergency Management Act, Sec 17a).
Incident Any unplanned event requiring emergency intervention.
Incident Controller The officer with overall responsibility for emergency response operations even when some of his/her responsibilities have been delegated. A controller is a member of a control agency appointed to have overall responsibility for emergency response operations. This includes circumstances where the appointment is made pursuant to a request or direction of an Emergency Response Coordinator under ss.16 or 16A or the Emergency Management Act 1986.
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Appendix E – Glossary of Terms Incident A system used by agencies undertaking their management responsibilities in Management response to an emergency. An Incident Management System is not a fixed set of System (IMS) rules, but rather a flexible and dynamic methodology which can cater for an escalation or change in the severity of any emergency. The system is established by a response agency and will involve use of personnel for the various functions which may need to be individually managed. Incident management functions might include, but are not limited to: control, planning, operations, logistics, intelligence, information, investigation, finance or administration.
Incident An incident management team comprises the incident controller and the Management Team personnel responsible for the other functions (principally planning, operations and (IMT) logistics) forming the incident management system.
Interim Interim accommodation is provided to households and individuals whose primary Accommodation place of residence is destroyed or damaged by an emergency event. Interim accommodation can be in a house, flat, caravan or similar and can continue for extended periods of weeks, months or longer prior to permanent housing. In some cases interim accommodation may transition into permanent housing.
Lead Agency Lead agency refers to an agency that has responsibility for coordinating the development of strategies in respect of one of the functional areas of recovery.
Marine Casualty Marine Emergency / Casualty means a collision of ships, stranding or other incident of navigation, or other occurrence on board a ship or external to it resulting in material damage or imminent material damage to a ship or cargo, or an incident that causes or has potential to cause harm to the marine environment
Marine Emergency A team of experts / personnel experienced in dealing with marine emergencies / Management Team casualties, and assembled to provide support and specialist advice to the control (Marine EMT) agency in managing such events within Victoria. The Team will comprise a nominated representative of the Control Agency, the Water RERC and any other person with the specialist knowledge and/or resources to effectively and efficiently contribute to the resolution of the emergency.
Major Emergency Comprises of operational heads of agencies. The MEST may be called by the State Strategy Team Emergency Response Co-ordinator of his/her own volition, or at the request of the (MEST) control agency operational head. The MEST may be formed where a declaration of a state disaster is pending or has occurred, or there are significant issues concerning the management of the emergency response that need to be resolved.
The function of the MEST is to: assess, and advise on, the strategic direction of the emergency response, and oversee the response operations
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Appendix E – Glossary of Terms
Major Fire A major fire is defined in the Fire Services Commissioner Act 2010 as a large or complex fire (however caused) which: has the potential to cause or is causing loss of life and extensive damage to property, infrastructure or the environment; or has the potential to have or is having significant adverse consequences for the Victorian community or a part of the Victorian community; or requires the involvement of 2 or more fire services agencies to suppress the fire; or will, if not suppressed, burn for more than one day.
Municipal Council The local government body for a municipal district. (or Council)
Municipal District The district under the local government of a council.
Municipal A Municipal Emergency Co-ordination Centre (COUNCIL OPERATIONS CENTRE) Emergency Co- is a facility which brings together key agencies, to coordinate the provision of ordination Centre council and community resources during an emergency for the response and (COUNCIL recovery effort. The COUNCIL OPERATIONS CENTRE facilitates activities of key OPERATIONS personnel from local and state government agencies, emergency services and CENTRE) others as required to assist
Material needs Clothing, bedding and personal requisites, provided to emergency affected persons
Mitigation Measures taken in advance of, or after, a disaster (emergency) aimed at decreasing or eliminating its impact on society and the environment.
Municipal A facility which brings together key agencies, to coordinate the provision of Emergency council and community resources during an emergency for the response and Coordination Centre recovery effort. The MECC facilitates activities of key personnel from local and (MECC) state government agencies, emergency services and others as required to assist.
Municipal The EMCG is a key municipal decision making group which includes the MERC, Emergency MERO and MRM. It is recognised that each of these positions are legislatively Management empowered. Coordination
Municipal A municipal appointee responsible to the municipal council for ensuring the co- Emergency ordination of municipal resources to be used in emergency response. [Act] Resource Officer (MERO)
Municipal A member of the Victoria Police appointed to a municipal district as municipal Emergency emergency response coordinator. [Act s. 13(1)] Response Coordinator (MERC)
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Appendix E – Glossary of Terms Municipal Recovery A municipal appointee responsible to the municipal council for ensuring the Manager (MRM) coordination of municipal resources to be used in recovery.
Municipality The area contained within the defined boundaries for local Government responsibility of a Shire, Borough, Town or City.
National Emergency The Committee, chaired by the Secretary of the Attorney-General’s Department, Management comprising representatives of State and Territory peak emergency management Committee (NEMC) committees, including the Victoria Emergency Management Council, which addresses emergency management issues at a national level, and is the senior officials group to the Ministerial Council for Police and Emergency Management – Emergency Management
National The Commonwealth/State's arrangements for the recording details of evacuees Registration & and for handling inquiries about the location of registered persons. Inquiry System (NRIS)
Natural Disaster The arrangement maintained and administered by the Department of Treasury Financial and Finance under which local authorities such as municipal councils and Arrangements catchment management authorities are reimbursed some of the expenditure they incur in emergency response and recovery for natural disasters.
Natural Disaster The arrangements under which the Commonwealth Government financially assists Relief and Recovery the State Government to incur eligible expenditure for persons and organisations Arrangements following natural disasters (NDRRA)
Natural Disasters Those emergencies defined by the Commonwealth for the purposes of the Natural Disaster Relief and Recovery Arrangements. A natural disaster is a serious disruption to a community or region caused by the impact of a naturally occurring rapid onset event that threatens or causes death, injury or damage to property or the environment and which requires significant and coordinated multi-agency and community response. Such serious disruption can be caused by any one, or a combination, of the following natural hazards: bushfire; earthquake; flood; storm, including hailstorm; cyclone; storm surge; landslide; tsunami; meteorite strike or tornado. (NDRRA Determination 2007 Clause 2.1)
Post Emergency Financial and other assistance provided to emergency-affected persons, Assistance Measures communities or organisations to assist their recovery from an emergency
Prevention The elimination or reduction of the incidence or severity of emergencies and the mitigation of their effects. [Act]
Recovery The assisting of persons and communities affected by emergencies to achieve a proper and effective level of functioning.
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Appendix E – Glossary of Terms Recovery Agency Means an agency having a role or responsibility under the State Emergency Recovery Plan or in the recovery arrangements.
Recovery Centre A Recovery centre is a building in which a coordinated process of support to affected communities in the restoration of their emotional, social, economic and physical well-being is provided. This support will include provision of psychological (e.g. counselling), infrastructural (e.g. temporary accommodation), environmental (e.g. public health), and economic (e.g. financial assistance) services. The Recovery Centre will ensure that all agencies and stakeholders are properly integrated into the recovery process, at a single point of entry.
Recovery The person appointed under the Emergency Management Arrangements with Coordinator responsibility to assess the impact of the emergency, seek input of the affected community into decision making, bring together the responsible agencies to ensure that services and activities are provided in a coordinated manner and communicate with the affected community the range of activities that will be provided.
Region (Response Defined areas of the State identified for emergency response and recovery and Recovery) purposes. These regions are common to the eight State Government regions (three metropolitan and five non-metropolitan). Some departments and agencies may use alternative regional boundaries to deliver normal services efficiently, however the State Government regions are maintained for emergency response and recovery.
Regional Controller The role of the Regional Controller is to provide leadership and management across a series of emergency sites within a Victorian Government region. The Regional Controller operates regionally and may be appointed by the State Controller or self-initiated prior to State Control being established. (See also Area-of-Operations Controller)
Regional Emergency A commissioned officer of Victoria Police appointed for a State Government Response region as Regional Emergency Response Coordinator [Act s.13(1)] Coordinator
Regional Recovery The person appointed by the State Emergency Recovery Co-ordinator to carry out Coordinator regional recovery planning and management functions.
Regional Recovery The emergency recovery plan prepared and maintained for each recovery region. Plan
Regional Response The emergency response plan prepared and maintained for each response region Plan
Relief See Emergency relief
Relief Centre See Emergency relief centre
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Appendix E – Glossary of Terms Resource The provision of resources in emergencies to response agencies by other than Supplementation their internal resource acquisition systems
Response The combating of emergencies and the provision of rescue and immediate relief services [Act]
Response Agency An agency having a role or responsibility under the State Emergency Response Plan or the response arrangements. Response agencies can be control or support agencies for different emergencies.
Response See Emergency Response Coordinator Coordinator
Security & Security and Continuity Networks (SCN) are formal collaborative networks Continuity established for a number of key critical infrastructure sectors. The role an SCN is Networks (SCN) to: advise the State Government on the status of security and emergency management, including business continuity, for that sector identify sector wide issues impacting on security and emergency management and opportunities for improvement
Security & The Security and Emergencies Committee of Cabinet (SECC), chaired by the Emergencies Premier with key Ministers, oversights whole of government decision making Committee of during a large-scale emergency Cabinet (SECC)
Span of Control Span of control is a concept that relates to the number of groups or individuals that can be supervised by one person
Standing Council on Ministerial Council established by COAG to promote a coordinated national Police and response to law enforcement and emergency management issues. SCPEM looks Emergency to develop a shared framework for co-operation and a basis for strategic Management directions for the policing and emergency services of Australia and New Zealand. (SCPEM) SCPEM also strives to encourage and share best practice across jurisdictions in police policy and operations, and in emergency management.
State Controller The role of the State Controller is to provide strategic leadership for the response to emergency(s) across Victoria. This role is performed by a senior operational person from the control agency.
State Emergency The State Emergency Response Coordinator is the Chief Commissioner of Police. Response The role of the State Emergency Response Co-ordinator is responsible under Coordinator DISPLAN (State Emergency Response Plan) for the co-ordination of activities of agencies having roles or responsibilities in relation to the response to emergencies. [Act] (See also Emergency Response Coordinator)
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Appendix E – Glossary of Terms
State Emergency See Coordination centre Response Coordination Centre (SERCC)
State Control Centre See control centre / command centre
State Coordination Oversee the coordination functions and responsibilities on behalf of the EMC Team (SCoT) Sets the strategic context of the readiness, response, relief and recovery.
State Crisis Centre The Premier of Victoria may, on receipt of advice from Department of Premier and Cabinet, instruct that the Victorian State Crisis Centre be activated. This may occur in the event of an extreme emergency that requires co-ordination of whole-of-government activities during the emergency outside the co-ordination function of Victoria Police. If activated, it will be the focal point for the Ministerial and strategic oversight of an emergency from a State perspective, and will include liaison with the Commonwealth. The State Crisis Centre does not have an operational role and does not replace or duplicate the functions of other centres, i.e. it does not assume the command, control or co-ordination functions undertaken in other centres.
State Crisis and The State Crisis and Resilience Council, chaired by the Secretary of the Resilience Council Department of Premier and Cabinet, supports the Security and Emergencies Committee of Cabinet, responsible for the development of emergency management policy and strategy for Victoria it does not make operational or tactical decisions.
State Emergency A role established by DELWP when an emergency requires statewide Animal Welfare coordination of animal welfare service arrangements across multiple agencies Coordinator and organisations. The SEAWC manages that State Emergency Animal Welfare (SEAWC) Unit when activated
State Emergency The State Emergency Management Team (SEMT) may be formed in the event of a Management Team significant emergency involving a multi-agency response, by the State Controller (SEMT) (or representative) or the State Emergency Response Co-ordinator (or delegate / representative). The SEMT comprises senior representatives from response, recovery and other agencies. The function of the SEMT is to: facilitate a discussion to enable agencies to develop a consistent situational awareness regarding the emergency(s) identify and manage strategic risks and consequences, and develop a plan outlining high level actions of all agencies
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Appendix E – Glossary of Terms State emergency The State Emergency Response Coordinator is the Chief Commissioner of Police. Response The role of the State Emergency Response Co-ordinator is responsible under the Coordinator State Emergency Response Plan for the coordination of activities of agencies having roles or responsibilities in relation to the response to emergencies. [Act] (See also Emergency Response Co-ordinator)
State of Disaster See: Disaster, State of
State Recovery A Senior Officer of the Department of Human Services, (appointed by the Coordinator Coordinator in Chief as the coordinating agency for recovery) appointed by the Department as State Recovery Coordinator, to ensure the overall coordination of recovery in Victoria.
Support Agency An agency which provides services, personnel, or material to support or assist a control agency or affected persons.
Temporary Accommodation provided over an extended period of days, weeks or months, for Accommodation individuals or families affected by an emergency. It is different from emergency shelter.
Urban Search and A specialised technical rescue capability for location and rescue of entrapped Rescue (USAR) people following a structural collapse.
Victorian The Council comprising representatives of government and non government Emergency agencies, chaired by the Coordinator in Chief, which is set up to advise on all Management emergency management matters, including the coordination of the activities of Council (VEMC) government and non-government agencies. [Act]
Victoria Emergency The VEMC Coordination Group is chaired by the Coordinator in Chief, and Management comprises the State Coordinator of Response/Deputy Coordinator in Chief, the Council State Recovery Coordinator, the Emergency Services Commissioner (as Executive Coordination Group Officer) and CEO or chief operating officers of emergency service agencies, DSE and DHHS. The Group provides policy and strategic advice to the Coordinator in Chief to ensure that adequate emergency management measures including planning, preparedness, response and recovery are taken by government agencies, including during significant emergencies.
A volunteer worker who engages in emergency activity at the request (whether Volunteer directly or indirectly) or with the express or implied consent of the chief executive Emergency Worker (however designated), or of a person acting with the authority of the chief executive, of an agency to which either the state emergency response or recovery plan applies. [Act]
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Appendix E – Glossary of Terms Acronyms and Abbreviations AA Airservices Australia ABS Australian Bureau of Statistics ADF Australian Defence Force AEMI Australian Emergency Management Institute AEMO Australian Energy Market Operator AFAC Australasian Fire and Emergency Services Authorities Council AGCDTF Australian Government Counter Disaster Task Force AGD Attorney-General’s Department AIIMS Australian Inter-Service Incident Management System AMSA Australian Maritime Safety Authority ANZEMEC Australian – New Zealand Emergency Management Committee ARCV Australian Red Cross Victoria ARFF Aviation Rescue and Firefighting (part of Airservices Australia) ARTC Australian Rail Trail Corporation ASA Air Services Australia AS/NZS Australian Standard/New Zealand Standard ATSB Australian Transport Safety Bureau AusSAR Australian Search and Rescue (part of AMSA) AV Ambulance Victoria AVCG Australian Volunteer Coast Guard BC Building Commission BOM Bureau of Meteorology CAA Civil Aviation Authority CBR Chemical, Biological, Radiological CBRIE Chemical, Biological, Radiological, Incendiary Explosive CCP Chief Commissioner of Police CCoV Coroners Court of Victoria CDO Community Development Officer CEO Chief Executive Officer CERA Community Emergency Risk Assessment CERM Community Emergency Risk Management CERT Community Emergency Response Team CFA Country Fire Authority CGRC Central Government Response Committee CI Critical Infrastructure CIM Critical Incident Manager CMA Catchment Management Authority COAG Council of Australian Governments COMDISPLAN Commonwealth Government Disaster Response Plan CRPC Community Recovery Planning Committees CWA Country Women’s Association DACC Defence Assistance to the Civil Community DJPR Department of Jobs, Precincts and Regions DEECD Department of Education and Early Childhood Development DEET Department of Employment, Education & Training DELWP Department of Environment, Land, Water and Planning DFACA Defence Force Aid to the Civil Authorities DFSV Dairy Food Safety Victoria DGEMA Director-General Emergency Management Australia
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Appendix E – Glossary of Terms DHHS Department of Health and Human Services DIIRD Department of Innovation, Industry and Regional Development DoJ Department of Justice DPC Department of Premier and Cabinet DTF Department of Treasury and Finance DPCD Department for Planning and Community Development DVI Disaster Victim Identification EHO Environmental Health Officer EM Emergency Management EMA Emergency Management Australia EMAI Emergency Management Australia Institute EMC Emergency Management Commissioner EMCG Emergency Management Coordination Group EMLO Emergency Management Liaison Officer EmRePSS Emergency Resource Providers Support Scheme EMMV Emergency Management Manual Victoria EMS Emergency medical service EMT Emergency Management Team EOC Emergency Operations Centre EPA Environment Protection Authority ERC Emergency Response Coordinator ERCC Emergency response coordination centre ERDO Emergency response development officer ESTA Emergency Services Telecommunications Authority FCC Fire Control Centre FERC Field Emergency Response Coordinator GIS Geospatial information system G-MW Goulburn Murray Water HIMT Health Incident Management Team HVP Hancock Victorian Plantation ICA Insurance Council of Australia ICC Incident Control Centre IDRO Insurance Disaster Response Organisation IEM Introduction to Emergency Management IMF Incident Management Facility IFMP Integrated Fire Management Planning IMS Incident Management System IMT Incident Management Team LSV Life Saving Victoria Marine EMT Marine Emergency Management Team MAV Municipal Association of Victoria MCPEM-EM Ministerial Council for Police and Emergency Management-Emergency Management MECC Municipal Emergency Co-ordination Centre MEMEG Municipal Emergency Management Enhancement Group MEMP Municipal Emergency Management Plan (also MEMPlan) MEMPC Municipal Emergency Management Planning Committee MERC Municipal Emergency Response Coordinator MERO Municipal Emergency Resources Officer MEST Major Emergency Strategy Team
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Appendix E – Glossary of Terms MFB Metropolitan Fire Brigade MFESB Metropolitan Fire & Emergency Services Board MFPO Municipal Fire Prevention officer MRM Municipal Recovery Manager MSV Marine Safety Victoria NCTP National Counter Terrorist Plan NDFA National Disaster Financial Assistance NDRRA Natural Disaster Relief and Recovery Arrangements NECMA North East Catchment Management Authority NEMC National Emergency Management Committee NERAG National Emergency Risk Assessment Guidelines NEW North East Water NEWS National Emergency Warning System NPW Nuclear powered warship NRIS National Registration & Inquiry System NSW New South Wales OESC Office of the Emergency Services Commissioner OHSA Occupational Health and Safety Authority OIC Officer in Charge POC Police Operations Centre (D24) PTC Public Transport Corporation PTV Public Transport Victoria (formerly Department of Transport) PV Parks Victoria RAN Remote Area Nurse RDV Regional Development Victoria Red Cross Australian Red Cross Victoria REMC Regional Emergency Management Co-ordinator RERC Regional Emergency Response Coordinator RERCC Regional Emergency Response Coordination Centre RFCV Rural Finance Corporation of Victoria RR Road rescue RSPCA Royal Society for Prevention of Cruelty to Animals RWC Rural Water Corporation SBCS Small Business Counselling Service SCC State Control Centre / State Crisis Centre SCN Security and Continuity Network SCRC State Crisis and Resilience Council SEAWC State Emergency Animal Welfare Co-ordinator SEC State and Emergencies Committee of Cabinet SECC Security and Emergencies Committee of Cabinet SEMC State Emergency Mitigation Committee SEMT State Emergency Management Team SERCC State Emergency Response Co-ordination Centre SESC State Emergency Support Centre SEWS Standard Emergency Warning Signal SHERP State Health Emergency Response Plan SII Spatial Information Infrastructure SITREP Situation Report SOP Standard Operating Procedure TAC Transport Accident Commission
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Appendix E – Glossary of Terms TESS Transport, Engineering and Services Support TSC Transport Safety Victoria USAR Urban Search and Rescue VCC Victorian Council of Churches VEMC Victoria Emergency Management Council VGC Victoria Grants Commission VIC Victoria VicPol Victoria Police VICSES Victoria State Emergency Service VRCA Victorian Regional Channels Authority VWA Victorian WorkCover Authority (WorkSafe) WICEN Wireless Institute Civil Emergency Network
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Appendix F – Distribution Listing
Issued to: Manual Distribute Number Updates via
Municipal Chief Executive Officer 1 Tallangatta
Deputy Municipal Emergency Response Officer 2 Tallangatta
Department of Human Services 3 Wangaratta
Towong Shire Council - Mayor 4 Tallangatta
Towong Shire Council - Councillor 5 Tallangatta
VicPol – Municipal Emergency Response Co-ordinator 6-7 Tallangatta
VicPol – Deputy Municipal Emergency Response Co-ordinator 8 Corryong
VIC SES – Regional Office 9 Benalla
CFA – District 24 10 Wodonga
CFA – Tallangatta Brigade Fire Shed 11 Tallangatta
CFA – Corryong Brigade Fire Shed 12 Corryong
Municipal Recovery Manager 13 Tallangatta
Municipal Emergency Response Officer 14 Tallangatta
Municipal Fire Prevention Officer
Emergency Management Coordinator
MEMP Executive Officer 15 Corryong
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Appendix G – Accommodation Guide
Motels Address Website Telephone Corryong Country Inn 7-11 Towong Rd, Corryong www.corryongcountryinn.com.au 02 6076 1333 Dartmouth Motor Inn 1 Eustace St, Dartmouth www.dartmouthmotorinn.com.au 02 6072 4233 Mountain View Motel 74-76 Towong Rd, Corryong www.mountain-view.com.au 02 6076 1766 Riley’s Restaurant 7-11 Towong Rd, Corryong www.corryongcountryinn.com.au 02 6076 1333 Corryong Country Inn Tallangatta Motor Inn 1 Akuna Ave, Tallangatta www.tallangattamotorinn.com.au 02 6071 2208 Upper Murray Resort 8680 Murray River Rd, Walwa www.uppermurrayresort.com.au 02 6037 1226 Motel Bed and Breakfast Address Website Telephone Bett’s B&B 3 Main St, Tintaldra www.tintaldrastore.com.au 02 6077 9201 Binderee Grove B&B 1497 Murray Valley Hwy, www.tallangatta- 02 6071 8610 Huon accomodation.com.au Honeysuckle Cottage 3173 River Rd, Jingellic 02 6037 1271 Jardine Cottage on the 23 Jardine St, Corryong www.jardinecottage.com 02 6076 1318 Park Milton Boutique 59 Hansen St, Corryong www.miltononhansen.com 0437 078 481 Accommodation Mother Hubbard’s B&B 57 Donaldson St, Corryong www.motherhubbards.com.au 02 6076 1570 Red Gum B&B 34 Queen Elizabeth Drive, www.tallangattabnb.com 0408 800 6555 Tallangatta Waterfall Creek Guest 149 Waterfall Creek Rd, www.waterfallcreek.com.au 02 6071 0210 House Tallangatta Valley Willy’s B&B 445 Kiells Lane, Corryong 02 6076 1687 Hotels Address Website Telephone Bethanga Hotel 2 Bethanga Bay Rd, Bethanga http://bethangahotel.com 02 6026 4214 Bridge Hotel 3149 River Rd, Jingellic www.jingellicpub.com.au 02 6037 1290 Courthouse Hotel 27 Hansen St, Corryong 02 6076 1711 Corryong Hotel/Motel 54-60 Towong Rd, Corryong www.corryonghotelmotel.com.au 02 6076 1004 Eskdale Hotel 3786 Omeo Hwy, Eskdale http://eskdalehotel.com 02 6072 0404 Granya Hotel 3100 Murray River Rd, 02 6072 9548 Granya Koetong Hotel Murray Valley Hwy, Koetong 02 6072 7530 Mitta Pub 55570 Omeo Hwy, Mitta www.mittapub.com 02 6072 3541 Mitta Tallangatta Hotel 77 Towong St, Tallangatta www.tallangattahotel.com.au 02 6071 2513 Tintaldra Hotel 2 Main St, Tintaldra 02 6077 9261 Victoria Hotel 2 Banool Rd, Tallangatta 02 6071 2672 Walwa Hotel 39 Main St, Walwa 02 6037 1310 Caravan Parks Address Website Telephone Bharatralia Jungle Camp Omeo Hwy, Mitta Mitta 02 6072 3621
Clearwater by the Murray 17 Tintaldra Back Rd, www.clearwatercaravan.com.au 02 6077 9207 Towong Shire MEMP: Version 10 Thursday, 28 March 2019
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Appendix G – Accommodation Guide
Tintaldra Colac Colac Caravan Park 1994 Murray Valley Hwy, www.colaccolaccaravanpark.com.au 02 6076 1520 Colac Colac
Dartmouth Alpine Caravan 14 Main Rd, Dartmouth www.dartmouthcaravanpark.com.au 02 6072 4218 Park Caravan Parks Address Website Telephone Eskdale Caravan Park 3672 Omeo Hwy, Eskdale 02 6072 0308 0438 645 846 Lakelands Caravan Park 10 Queen Elizabeth Drive, 02 6071 2661 Tallangatta Magorra Caravan Park 1771 Mitta North Rd, Mitta 02 6072 3568 Mitta Mt Mittamatite Caravan 1514 Murray Valley Hwy, 02 6076 1152 Park Corryong The Resting Place Poets 568 Murray Valley Hwy, 02 6076 1228 Paradise Towong Walwa Riverside Caravan 110 River Rd, Walwa www.walwariversidecaravanpark .com 02 6037 1388 Park Self Contained (house Address Website Telephone /lodges /cabins /resorts) Damm it Lodge 16 Eustace St, Dartmouth 02 6072 4263 Dartmouth Banimboola 10 Crawford St, Dartmouth [email protected] 02 6072 4233 Lodges 14 Crawford St, Dartmouth 17 Eustace St, Dartmouth Dartmouth Cottage & Lodges 1 Tokes Cr, Dartmouth 02 6072 4268 3 Tokes Cr, Dartmouth 6 Jitema St, Dartmouth Elmstead Cottage 61 Ashstead Park Ln, www.elmsteadcottages.com.au 02 6077 4324 Cudgewa Jasmine’s Cottage Murray River Rd, Walwa 0422 630 529 Murphy’s Cabin 62 Nariel Gap Rd, Thowgla www.murphyscabin.com.au 0418 747 157 Nariel Haven Cottage 2037 Murray Valley Hwy, Colac 02 6076 2251 Amber House Colac
The Miner’s Cottage 93 Hanson St, Corryong www.mcottagecorryong.com.au 02 6076 1066 Red Oaks Farmstay 835 Little Snowy Creek Rd, [email protected] 02 6072 0480 Eskdale 0419 217 955 Ryburgh Rancho Relaxo 120 German’s Rd, Cudgewa 02 6077 4218 Snowy Mountain Holidays 21 Sullivan St, Towong www.snowymountainholidays.com.au 02 6076 8252 Tabor Cottage 12 Crawford St, Dartmouth 03 5774 2432 The Ridge 10 Thomas Mitchell Place, 02 6076 8333 Towong TNT’S Place 10 Coleman St, Dartmouth 02 6072 4414
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Appendix G – Accommodation Guide
Tullimbar Log Cabins 7462 Murray Valley Hwy, [email protected] 02 6072 5286 Bullioh Upper Murray Resort 8680 Murray River Rd, Walwa www.uppermurrayresort.com.au 02 6037 1226 Willow Crossing Holiday 2127 Benambra-Corryong Rd, www.willowcrossing.com.au 02 6077 1280 House Nariel Valley Witches Garden Dartmouth Rd, Mitta Mitta http://thewitchesgarden.com/ 02 6072 3533 Wonjeena Hodgkins Farm 113 Scrubby Creek Rd, Mitta 02 6072 3505 Stay Mitta Yalandra at Mittavale Farm 4251 Omeo Highway, Eskdale [email protected] 0477 263 007 Stay Group Amenities Address Website Telephone Shelley Forest Camp 33 Avondale Rd, Shelley 02 6072 7531 Snowy River Camp 768 Tallangatta Creek Rd, www.snowyriverschoolcamp.com.au 02 6072 5555 Tallangatta
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Appendix H – Health Services within Towong Shire
Tallangatta Health Service (THS) Services Tallangatta, Bethanga, Bellbridge, Talgarno, Mitta Mitta, Eskdale, Dartmouth 15 Acute Service Beds (General, Sub-acute, Respite, Palliative, Rehabilitation and Nursing Home Care) Bolga Court – 36 Residential Aged Care and Respite Beds Ageing in Place Lakeview Nursing Home – 15 Commonwealth Residential Aged Care Beds (High Care) Integrated Primary Health Care Centre incorporating Tallangatta Medical Centre – 2 GP’s -Allied Health Services – Diabetes Education/Nutrition, Women’s Health, Podiatry, Physiotherapy, Counselling Generalist, Mental Health Counselling Specialist, Health Promotion, Nutritionist, Visiting Occupational Therapist, Dietician, Exercise Groups Home and Community Care (HACC) services – Meals on Wheels, Home Maintenance Personal Care, Home Care, Planned Activity Groups, Respite Care Employs – approximately 110 staff
Corryong Health Services Corryong, Cudgewa, Towong, Khancoban, Walwa 10 Acute Service Beds (general, sub-acute, post surgical, medical, renal dialysis respite, palliative, care) 24 hr Accident & Emergency Hostel – 15 beds, low level residential care Nursing Home – 19 beds, high level residential care Retirement Village: 8 independent living units Allied Health Services – Occupational Therapist, Counselling, Mental Health Services, District Nursing, Asthma Education, Diabetes Education, Health Promotion, Physiotherapist, Optometrist, Speech Therapist, Dietician and Podiatrist, Youth Worker, Financial Counselling, Men’s Group and Cardiac Rehabilitation Home and Community Care (HACC) services – meals on wheels, home maintenance personal care, home care, respite care, planned activity groups Linked to Medical Centre which employs 3 GP’s, 2 nursing staff including well women’s clinic Operates a Health and Fitness Centre – weights, aerobics, squash, yoga and various exercise groups for all ages and stages Community Transport Employs 145 staff (64 nursing staff)
Walwa Bush Nursing Centre (WBNC) Services Walwa, Jingellic and Tintaldra, catchment extends to Thologolong, Lankey’s Creek and Guys Forest 24 hours Accident and Emergency and off site emergency response Home and Community Care (HACC) services – Meals on Wheels, Home Care, Planned Activity Group, Health Promotion, Community Development, Case Management, Youth Worker, Gardening services.
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Appendix H – Health Services within Towong Shire Allied Health Services – Physiotherapy, Podiatry, Maternal and Child Health Service, Massage, Mental health counsellor, Hypnotherapist. District Nursing, Palliative Care Riverview Independent living units – 4 accommodation units for elderly residents Medical Practice on site, 2 doctors (1.4 EFT), 1 Nurse Practitioner and a pharmacy Community transport, gymnasium, community technology room, community garden. Employs 22 staff (3 nursing staff, one of which is a Nurse Practitioner and one of whom is immunisation endorsed)
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Appendix I Events in Towong Shire
Events 2018
Secondary Event Date Primary contact Phone contact Phone Corryong Hang Gliding Cup January Championships Karl Kndl 0412 675 293 January www.corryongo Corryong Paragliding Open pen.org Jayco Herald Sun Tour January Matt 0411 736 784 Great Murray River Postie Bike February Ride D Phillips 0458802211 February www.lakehume cyclechallenge.c Lake Hume Cycle Challenge om.au Mitta Mountain Rally March Collin Elliott 0408 178 214 March Belinda Circuit Racing – Lake Hume Antonello 0437 310 688 March Towong Turf Towong Cup Race Meeting Club 02 6076 8379 Mighty Mitta Muster March 02 6072 4263 0429723 530 March 0260713330 Tallangatta A & P Show Roger Lees 0427 712 297 March Johnnorthey@ Bethanga Gymkhana John Northey bigpond.com Eskdale Primary Fete March 02 6072 0402 Tintaldra Gymkhana Easter Monday Trish McLean 0447 955 280 Mitta Valley Art and Photography Easter Show Cynthia Stuart 02 6072 4404 April www.bush The Man From Snowy River Bush Jennifer festival.co Festival Boardman 02 6076 1992 m.au April Charlie Tallangatta Farm and Water Expo Trenchard 0409 448 950 Grassroots Enduro Australia April Series 0409 688 349 Mitta Mountain Rally May Colin Elliott 0408 178 214 June Dartmouth Progress Dartmouth Cup Fishing Classic Association 0447 724 263 September Corryong Corryong Historic Machinery Club Historic Rally Machinery Club 0438 437 037 Monthly: October to April (every 2nd Corryong Farmers Market Saturday) Kerri Haycraft 0408 685 900 Sandy Creek Rail Bridge Walk October Joy Bayes 0447 332 260 Upper Murray Challenge October Steve Taylor 0412 107 114 Corryong Bowling Club Events Various. Pat Sheather 02 6076 1208 02 6076 1398 Tallangatta Campdraft November Faye Olsson 0428 267 380 Towong Shire MEMP: Version 10 Thursday, 28 March 2019 161
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November Sharon Corryong Campdraft Nankervis 0429 607 615 Dartmouth Women's Fishing November Classic Lorrae Smith 02 6072 4263 Great Victorian bike ride November Bicycle Network 02 8376 8888 Cod Opening Weekend December Shelley Forest Camp Ride December Louise Coulston 0428 399 113 Nariel Creek Folk Festival 27 Dec to 3 Jan Ian Simpson 02 6077 1273 March bjroyal5@ Mitta Mountain Rally B Royal gmail.com Tallangatta Old Time Dance 1st Sat of month Mary Aldrich 02 6071 2544
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Appendix J Acts and Regulations Building Act 1993 Version incorporating amendments as at 1 Sept 2016 www.legislation.vic.gov.au/domino/Web_Notes/.../93-126aa107%20authorised.pdf
Bushfires Royal Commission Monitor Implementation Act 2011. http://www.legislation.vic.gov.au/Domino/Web_Notes/LDMS/PubStatbook.nsf/f932b66241ecf1b7c a256e92000e23be/18D7C5F92B5D933BCA257870001666D3/$FILE/11-006a%20authorised.pdf
Country Fire Authority Act 1958. Version incorporating amendments as at 1 January 2011 http://www.legislation.vic.gov.au/Domino/Web_Notes/LDMS/LTObject_Store/LTObjSt5.nsf/DDE 300B846EED9C7CA257616000A3571/F9CA8C808552C17DCA257808000449EA/$FILE/58- 6228AA134%20authorised.pdf
Electrical Safety Act 1986. Version incorporating amendments as at 29June2015 http://www.legislation.vic.gov.au/domino/Web_Notes/LDMS/LTObject_Store/ltobjst9.nsf/DDE300B 846EED9C7CA257616000A3571/1D9C11F63DEBA5E2CA257E70001687F4/$FILE/98- 25aa071%20authorised.pdf
Emergency Management Act 1986 Version incorporating amendments as at 1 July 2014 http://www.legislation.vic.gov.au/Domino/Web_Notes/LDMS/LTObject_Store/LTObjSt8.nsf/DDE300 B846EED9C7CA257616000A3571/6F7068F81C2E4000CA257D080024B9DC/$FILE/86- 30aa046%20authorised.pdf
Emergency Management Act 2013 http://www.legislation.vic.gov.au/Domino/Web_Notes/LDMS/PubStatbook.nsf/f932b66241ecf1b 7ca256e92000e23be/81C9131F342CA6E0CA257C36000F8125/$FILE/13-073abookmarked.pdf
Environment Protection Act 1970. Version incorporating amendments as at 1 July 2010 http://www.legislation.vic.gov.au/Domino/Web_Notes/LDMS/LTObject_Store/LTObjSt2.nsf/DDE300 B846EED9C7CA257616000A3571/367C2C1E3FA0677FCA257761001FCB97/$FILE/70-8056a172.pdf
Fire Services Commissioner Act 2010 www.legislation.vic.gov.au/Domino/Web_Notes/LDMS/...nsf/.../10-073a.doc
Local Government Act 1989. Version incorporating amendments as at 1 August 2011 http://www.legislation.vic.gov.au/domino/web_notes/ldms/ltobject_store/ltobjst6.nsf/dde300b846e ed9c7ca257616000a3571/32807739dafb424aca2578db001b8014/$file/89- 11aa109a%20authorised.pdf
Planning and Environment Act 1987. Version incorporating amendments as at 22 July 2013 http://www.legislation.vic.gov.au/Domino/Web_Notes/LDMS/LTObject_Store/LTObjSt7.nsf/DDE300 B846EED9C7CA257616000A3571/E48C4451EFE9734DCA257BAB00813E37/$FILE/87- 45aa106%20authorised.pdf
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Appendix J Acts and Regulations Public Health & Wellbeing Act 2008. Version incorporating amendments as at 10 February 2013 http://www.legislation.vic.gov.au/domino/Web_Notes/LDMS/LTObject_Store/LTObjSt7.nsf/07c00f1 b6c5c4afbca25776700219570/d331299fc9320155ca257b0b0080f707/$FILE/08- 46aa015%20authorised.pdf
Radiation Act 2005. Version incorporating amendments as at 1 January 2015 http://www.legislation.vic.gov.au/domino/Web_Notes/LDMS/LTObject_Store/ltobjst9.nsf/DDE300B 846EED9C7CA257616000A3571/DFEF237A695FDA45CA257DBD007A1BF3/$FILE/05- 62aa030%20authorised.pdf
Road Management Act 2004. Version incorporating amendments as at 12 April 2017 http://www.legislation.vic.gov.au/domino/Web_Notes/LDMS/LTObject_Store/ltobjst10.nsf/DDE3 00B846EED9C7CA257616000A3571/9BFFD5DBDFECCB1DCA25810000201B78/$FILE/04- 12aa053%20authorised.pdf
Road Safety Act 1986. Version incorporating amendments as at 19 November 2015 http://www.legislation.vic.gov.au/domino/Web_Notes/LDMS/LTObject_Store/ltobjst9.nsf/DDE300B 846EED9C7CA257616000A3571/445A38E202BFEAA4CA257F01001D1117/$FILE/86- 127aa170%20authorised.pdf
Terrorism (Community Protection) Act 2003. Version incorporating amendments as at 27 June 2012 http://www.austlii.edu.au/au/legis/vic/consol_act/tpa2003396/
Victoria State Emergency Services Act 2005. Version incorporating amendments as at 19 October 2010 http://www.legislation.vic.gov.au/domino/web_notes/LDMS/LTObject_Store/LTObjSt5.nsf/d1a8d8a 9bed958efca25761600042ef5/65f384af0d0ccb84ca2577c1001b34a3/$FILE/05-51a012.pdf
Water Act 1989. Version incorporating amendments as at 28 October 2010 http://www.legislation.vic.gov.au/Domino/Web_Notes/LDMS/LTObject_Store/LTObjSt5.nsf/DDE300 B846EED9C7CA257616000A3571/F8DBB7E6417A03EDCA2577CB00024075/$FILE/89-80a099B.pdf
Water Industry Act 1994. Version incorporating amendments as at 1 July 2015 http://www.legislation.vic.gov.au/domino/Web_Notes/LDMS/LTObject_Store/ltobjst8.nsf/DDE300B 846EED9C7CA257616000A3571/64DE5A247795C2C7CA257D040019722D/$FILE/94- 121aa073%20authorised.pdf
Building Regulations 2006. Version incorporating amendments as at 10 February 2015 http://www.legislation.vic.gov.au/domino/Web_Notes/LDMS/LTObject_Store/ltobjst9.nsf/DDE300B 846EED9C7CA257616000A3571/99CEFCBFC8C3E9B0CA257DE80012EB83/$FILE/06- 68sra031%20authorised.pdf
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Appendix J Acts and Regulations Country Fire Authority Regulations 2014 www.legislation.vic.gov.au/Domino/Web_Notes/LDMS/...nsf/.../14-165sr.docx
Electrical Safety (Electric Line Clearance) Regulations 2015 http://www.legislation.vic.gov.au/Domino/Web_Notes/LDMS/PubStatbook.nsf/b05145073fa2a882c a256da4001bc4e7/CB219B7498EDB196CA257E6D001FFE54/$FILE/15-067sra%20authorised.pdf
Radiation Regulations 2007. Version incorporating amendments as at 1 February 2009 https://www.deakin.edu.au/__data/assets/pdf_file/0006/622086/Victorian-Radiation-Regulations- 2007.pdf
Electrical Safety (Bushfire Mitigation) Regulations 2013 http://www.legislation.vic.gov.au/domino/Web_Notes/LDMS/LTObject_Store/ltobjst9.nsf/DDE300B 846EED9C7CA257616000A3571/633C43B024A8E558CA257FA3007AD2ED/$FILE/13- 62sra004%20authorised.pdf
Australian Emergency Manuals Series https://www.aidr.org.au/media/1485/handbook-9-australian-emergency-management- arrangements.pdf
Emergency Management Manual Victoria https://www.emv.vic.gov.au/policies/emmv
Emergency Relief Handbook: A Planning Guide http://www.dhs.vic.gov.au/__data/assets/pdf_file/0003/612372/Final_Emergency-relief- handbook_2013_WEB.pdf
Local Government Emergency Management Handbook
Victorian Flood Review http://www.floodsreview.vic.gov.au/about-the-review/final-report.html
Victorian Bushfire Royal Commission Recommendations http://www.royalcommission.vic.gov.au/finaldocuments/summary/PF/VBRC_Summary_PF.pdf
Victorian Emergency Management Reform White Paper
Victorian Planning Schemes http://planning-schemes.delwp.vic.gov.au/schemes/towong
Safe Work Method Statements – Call Out (Towong Shire) P:\OHS & Risk Management\SWMS - Safe Work Method Statements\
Towong Planning Scheme P:\Planning\PLANNING FILES\Planning Scheme
Risk Management Action Plan 2016 – 2018 (Towong Shire) P:\OHS & Risk Management\Risk Management\Risk Management Strategy\2016
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Appendix J Acts and Regulations Business Continuity Plan (Towong Shire) P:\OHS & Risk Management\Risk Management\Business Continuity Plan\
Municipal Fire Management Plan S:\Asset Management\Engineering\Fire Management\MFMP Council Plan 2017-2021 P:\Documents\Council Plan\2017-2021
A Guide to hosting an event in Towong Shire, How can we help S:\Economic and Tourism Development\Community 'Guide To' documents
Community Engagement Strategy (Towong Shire) P:\Documents\Policies\Corporate Policies
Building code of Australia S:\Asset Management\Engineering\Adopted Management Plans\National Construction Code
Drainage and Building Plans S:\Asset Management\Engineering\Plans
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AA
Appendix K MEMP Amendments
Procedure - Amending the Municipal Emergency Management Plan
Responsible officer: Manager Corporate Services Key Result Area: Community Wellbeing Document type: Policy Reference: 10/01/0004 Approved by: Council Date approved: Date of next review: Print date:
1. Introduction
Under the Emergency Management Act 1986 Clause 20 (1), Municipal Councils are required to prepare and maintain a Municipal Emergency Management Plan (MEMP) which is subject to a formal audit every three years. Under Clause 21(3), Council is also responsible for appointing a Municipal Emergency Planning Committee (MEMPC) which is responsible for drafting the Plan for consideration by the municipal council (Clause 21 (4)). Sections of the MEMP are reviewed at every meeting with reviews focussing on continuous improvement, changes to previously identified hazards, newly identified hazards, processes, policies, and the accuracy of contact details. In addition, relevant components are reviewed after an emergency or as a consequence of significant organisational change or reviews. Amendments may be made at any time.
2. Purpose and Scope
This procedure describes arrangements relevant too amending, ratifying and communicating changes to the various components of the MEMP.
This procedure relates to amendments made to all components of the MEMP:
Part 1: Introduction Part 2: Background Part 3: Planning Arrangements Part 4: Prevention Mitigation Arrangements Part 5: Response Arrangements
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Part 6: Relief and Recovery Planning Part 7: Appendices Part 8: Risk Action Sheets Part 9: Sub-plans
3. Definitions
MEMP – Municipal Emergency Management Plan EMC – Emergency Management Coordinator MRM – Municipal Recovery Manager MERO – Municipal Emergency Resource Officer MEMPC – Municipal Emergency Management Planning Committee CERA - Community Emergency Risk Assessment Committee
4. Responsibility for MEMP Review and Ratification
Part Review Update Ratify 1 Introduction Emergency Minor – EMC, MERO, MRM Management Significant – MEMPC, Council 2 Background EMC, MERO, MRM 3 Planning Arrangements EMC, MERO, MRM 4 Prevention Mitigation CERA Sub Committee Minor – CERA Arrangements Subcommittee Significant / New - MEMPC 5 Response Arrangements Emergency EMC, MERO Management 6 Relief and Recovery Planning Emergency EMC, MRM Management 7 Appendices Emergency Minor – EMC, MERO MRM Management Significant / New - MEMPC 8 Risk Action Sheets Emergency Minor – EMC, MERO MRM Management Significant / New - MEMPC 9 Flood & Fire Sub Plans Sub Committee(s) Minor – Appropriate Subcommittee Significant / New – MEMPC, Council
All significant amendments will be reported to the MEMPC and documented in MEMPC minutes. Relevant agencies will be consulted in the review of multi-agency SOPs and Role Statements. Towong Shire MEMP: Version 10 Thursday, 28 March 2019 168
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4.2 Recording Amendments The Emergency Management Coordinator is responsible for ensuring all amendments to the MEMP and sub-plans are recorded in the following ways:
Document Control tables in the front of the MEMP; and Version Control at the bottom of each page.
4.3 Communication and distribution of amendments The Emergency Management Coordinator (or delegate) is responsible for notifying MEMP committee and subcommittee members of amendments and non- administrative amendments to the MEMP and to issue updates:
Notification of amendments will be communicated via email to the MEMP Committee and subcommittee members. MEMP Committee and subcommittee members are responsible for disseminating information to personnel within their agency.
5. Related Documents MEMP Appendix F – Distribution Listing
Version Release Date Author Approved Changes 11 April 2019 K Whitehead K Whitehead Public Events Listing update DEDJTR to DJPR UMHCS to Corryong Health Emergency Events listing update Training Exercises update Risk Action Sheet – Aircraft / Major Vehicle Communication: Heatwave Awareness Campaign
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Index
Page 172: Response to Emergency:
Page 174: Prepare Municipal Emergency Coordination Centre (Council Operations Centre) for Activation
Page 176: Events
Page 178: Activate and Operate the Municipal Emergency Coordination Centre (COUNCIL OPERATIONS CENTRE)
Page 179: Direction for VICPOL to Evacuate
Page 180: Bushfire
Page 181: Human Epidemic / Pandemic
Page 183: Storm Response
Page 185: Dam Failure
Page 186: Service Disruption
Page 187: Prepare Emergency Relief Centre for Activation
Page 189: Relief Centres
Page 190: Relief Services
Page 192: Activating and Operating the Relief Centre/s (Part 1)
Page 194: Activating and Operating the Relief Centre/s (Part 2)
Page 197: Activating and Operating the Relief Centre/s (Part 3)
Page 200: Relief Centre COMMUNICATION / MEDIA
Page 201: Relief Centre HANDOVER
Page 202: Deactivation of Relief Centre
Page 203: Animal Management
Page 205: Activating the MOU with Neighbouring Councils
Page 206: Development of a Recovery Plan Towong Shire MEMP: Version 10 Thursday, 28 March 2019 170
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Page 208: Siege
Page 209: Flood
Page 211: Structural Failure (Bridge)
Page 212: Extreme Temperatures – Heatwave
Page 214: Single Incident (Non Major Emergency) Response Co-ordination
Page 216: Environmental Incident
Page 219: Emergency Relief Centres (Potential)
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Risk Action Sheet Response to Emergency
Description of Emergency
Activity Description When Responsible Actioned By / When Emergency Alert Advise members of MEMT of When alert MERC received emergency alert received by MERC MERO
Incident control Establishment of Incident Control When decision is Incident Centre Established Centre (Tallangatta or Corryong) made by Incident Controller Controller Activation of MERC MERC activated When requested Incident by Incident Controller controller Activation of MERO MERC contacts MERO When requested MERC MERO collects ICC box by Incident and goes to ICC controller MERO will perform the EMLO role at the ICC as well. Council Operation Manual is contained in the ICC box Prepare COUNCIL Prepare COUNCIL OPERATIONS When requested MRM OPERATIONS CENTRE for activation by MERC Assistant CENTRE for Collect MECC / Council MRM activation Operation Centre Box. Assistant Notify Council MERO Reception Staff of Emergency Event. Brief Reception staff Prepare ‘Council Chambers’ Arranging Staff for Council Operations Centre, Emergency Relief Centres and Emergency works / Response Activate COUNCIL Activate COUNCIL OPERATIONS Advised by Police MERC Towong Shire MEMP: Version 10 Thursday, 28 March 2019 172
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OPERATIONS CENTRE or Responsible MERO CENTRE Authority Towong Shire Prepare Emergency Relief MERC placed on standby Centre for Activation MERO Consider resource demands should Towong Shire be required to respond to emergency Contact Vulnerable Persons and determine course of action. Check for Events being held
Decide whether an An EMLO may be required to Incident EMLO is required at represent Towong Shire at an ICC Controller the ICC Does an EMLO from another municipality need to be MERO / EMLO organised. Estimation of likely Contact other municipalities to MERO resource advise of possible call upon MRM requirement for emergency staff resources emergency Action Activate the Emergency Relief MRM Centre Stand down Advised by MERC MERC or EMT De Brief Advised by MERC MERC Contacts
MERC 0409597926 MERO 0419390598 MRM 02 6071 5197 VicPol (RERC / REMI) 0429 192 134
Completed by: Date:
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Risk Action Sheet Prepare Municipal Emergency Coordination Centre (Council Operations Centre) for Activation
Activity Description When Responsible Actioned By / When MERO advised of Primary COUNCIL OPERATIONS Step in other MERO need to prepare CENTRE Action Statement. COUNCIL Corryong Office of the Towong Alert issued by OPERATIONS Shire Council MERC or EMT CENTRE for 66-76 Hanson St, Corryong activation Tallangatta Office of the Towong Shire Council 32 Towong St, Tallangatta
Alternative COUNCIL OPERATIONS CENTRE Corryong Secondary College Tallangatta Secondary College
Confirm Primary Generator checked and full of Deputy MERO COUNCIL fuel? COUNCIL OPERATIONS Toilet Facilities functioning? OPERATIONS CENTRE is fit for Environmental Systems checked CENTRE use (Heating & Cooling)? Facility Water available? Manager Photocopier ready?
IT systems Ensure internet and telephone IT & GIS operational services are functional. Officer
Centre Phone Numbers: Tallangatta Corryong 6071 3911 6076 2191 6071 3377 6076 2193 6071 3699 6076 2258 6071 2688 6076 2319 6071 3555 6076 2395 6076 2424
WiFi: Password – pure3700 Communication VicPol MERO lines able to be CFA established VICSES DHHS Emergency Advise key staff of current EMT or MERO Management Staff situation and that COUNCIL on standby OPERATIONS CENTRE may be
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activated Feeding and Water, tea and coffee available MRM watering of Food arranged. COUNCIL OPERATIONS CENTRE staff Contacts
MERC 0409597926 MERO 0419390598 MRM 02 6071 5197 IT & GIS Officer 0448516296 Deputy MERO 0408648412 COUNCIL Deputy MERO OPERATIONS CENTRE Facility Mngr VicSES CFA 0409726455 VicPol (RERC / REMI) 0429 192 134 VicSES Regional Duty VicSES Regional Duty Officer Officer
Completed by: Date:
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Risk Action Sheets
Events
Secondary Event Date Primary contact Phone contact Phone 23 rd April Upper Murray Avondale Gardens Day Landcare 6072 7502 Camp Oven Cooking Bash 4th May Maurie Foun 0429 100 279 1st Cod Opening December Corryong A & P Society 3rd March Show Marilyn Hill 02 6076 2821 Corryong Bowling Club Various. Events Pat Sheather 02 6076 1208 02 6076 1398 17-19th Adam Corryong Campdraft November Sharon Nankervis 02 6076 1518 Wheeler 0429 774 362 Monthly: October to May (every Corryong Farmers Market 2nd Sat) Kerri Haycraft 0408 685 900 Corryong Hang Gliding 6-13th Cup Championships January Dustan Hansen 0402 791 231 Corryong Historic 13th Machinery Club Rally September Bruce Tregilgas 02 6076 1536 Corryong Paragliding 14-20th Open March Dave Gibbs 0429 775 554 Dartmouth Cup Fishing 9-11th June Classic Lorrae Smith 02 6072 4263 Dartmouth Women's 17-18th Fishing Classic November Lorrae Smith 02 6072 4263 Fish, Fire, Feast 21st May 0429 367 647 11-12th Corryong November Neighbourhood Garden Getabout Centre 02 6076 2176 High Country Rail Trail February Sunset / Moonlight Ride Kerry Love 02 6071 2334 22-23rd Horsepower on the Hume October Joh Paynter 0409 112 233 Jayco Herald Sun Tour February Matt 0411 736 784 Lake Hume Cycle 24th 02 6026 4365 Challenge February Colin Maginnity 0438 264 365 Ian Moffat 0412 890 742 Mitta Mountain Rally 6th May Ross Runnalls 0408 609 968 Mighty Mitta Muster 12th March 02 6072 4263 0429723 530 Mitta Valley Art and Easter Photography Show Cynthia Stuart 02 6072 4404 27 Dec to Nariel Creek Folk Festival 3 Jan Ian Simpson 02 6077 1273 Last Weekend Graeme 02 6071 2544 Tallangatta 50s Festival in October Manny 0427 712 561 Aldrich 0417 043 134 Towong Shire MEMP: Version 10 Thursday, 28 March 2019 176
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Tallangatta Agricultural 10th March and Pastoral Show Louise Coulston 02 6071 2746 November Dom Tallangatta Campdraft Faye Olsson 0428 267 380 Shanahan 0427 698 063 Tallangatta Farm and 20th April Water Expo Charlie Trenchard 0409 448 950 Kevin Vance 0419 614 019 Tallangatta Old Time 1st Sat of Dance month Mary Aldrich 02 6071 2544 15th Tall Trestle Treadle October Kerry Love 02 6071 2334 The Man From Snowy 5-8th April Jennifer River Bush Festival Boardman 02 6076 1992 Easter Tintaldra Gymkhana Monday Trish McLean 0447 955 280 Towong Cup Race 10th March Meeting Towong Turf Club 02 6076 8379 6th Upper Murray Challenge October Steve Taylor 0412 107 114
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Risk Action Sheet Activate and Operate the Municipal Emergency Coordination Centre (COUNCIL OPERATIONS CENTRE)
Activity Description When Responsible Actioned By / When MERO advised of Open room for MEMT Step in another MERO need to prepare personnel Action Statement COUNCIL Set out EM tabards for Alert issued by OPERATIONS various roles within the EMT MEMT or MERC CENTRE for Advise Control Agency activation Incident controller where COUNCIL OPERATIONS CENTRE has been established Monitor location of Check where staff responding to Every hour during MERO staff the emergency are each hour to emergency ensure they are safe and not exposed to risk Monitor conditions Check with MRM on hourly basis: Every hour during MERO at Emergency Relief Capacity of Centre against emergency Centre demand? Available supplies of water, food & blankets? Mood and behaviour of people in attendance? Do staff need to be relieved
Contacts
MRM 02 6071 5197 MERO 0419390598
Completed by: Date:
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Risk Action Sheet
Direction for VICPOL to Evacuate
Activity Description When Responsible Actioned By / When VICPOL advise that MERO a area is to be evacuated Call meeting of Where to evacuate? Upon receipt of MERC / MERO MEMT and MERC Determine evacuation route? advice Means of Evacuation? Who to Evacuate?
Does the COUNCIL OPERATIONS CENTRE close and evacuate? Advise evacuation MERC route Organise MRM emergency Relief Centre at Evacuation Destination Establish Alternate If the COUNCIL OPERATIONS MERO COUNCIL CENTRE is required to close and OPERATIONS evacuate CENTRE Monitor location of Check where staff responding to Every hour during MERO staff the emergency are each hour to emergency ensure they are safe and not exposed to risk Monitor conditions Every hour during MRM at Emergency Relief emergency Centre/s Monitor conditions Every hour during MRM at Emergency Relief emergency Centre/s at Evacuation destination
Contacts
MERC 0409597926 MERO 0419390598 MRM 02 6071 5197
Completed by: Date:
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Risk Action Sheet
Bushfire
Activity Description When Responsible Actioned By / When Emergency Alert Refer to Municipal Fire When alert MERO received - Bushfire Management Plan received MRM Advise members of MEMT of MERC emergency alert • Prepare Council Operations Centre for Activation • Refer Action Statement – Prepare Emergency Relief Centre for Activation • Consider resource demands • Contact Vulnerable Persons and determine course of action. Decide whether an An EMLO may be required to ICC decide an MERO EMLO will be represent the Shire at an ICC. EMLO required required at the ICC? • Is it safe for a staff member to attend? • Does an EMLO from another municipality need to be organized? Council staff & Activation of Council Operations Standby warning MERO resources placed on Centre received or as Standby • Refer Action Statement – requested by Activating and Operating the MERC Council Operations Centre Estimation of likely Contact other municipalities to MERO resource advise of possible call upon requirement for emergency staff resources emergency Action Activate the Emergency Relief MRM Centre • Refer Action Statement – Activating and Operating Emergency Relief Centre/s Stand down Advised by MERC MERC or MEMT De-brief Advised by MERC MERC Contacts
MRM 02 6071 5197 MERO 0419390598 MERC 0409597926
Completed by: Date: Towong Shire MEMP: Version 10 Thursday, 28 March 2019 180
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Risk Action Sheet
Human Epidemic / Pandemic
Activity Description When Responsible Actioned By / When Contact DHHS and The advice received from a Advice received MERO inform of situation medical practitioner specifically of person refers to patient displaying displaying epidemic / Pandemic sickness symptoms symptoms Prepare COUNCIL OPERATIONS CENTRE for Activation Prepare Emergency Relief Centre for Activation subject to advice from DHHS Consult with DHHS, Issues to be discussed Contacted DHHS MEMT VicPol and THS Treatment Options Communication with community Estimate of number of affected people Will residents be asked to stay indoors and remain in the area Will visitors be asked to remain in the area Will roadblocks be required Determine which staff are not impacted and if they are able to perform EM tasks or if they are to remain isolated as well What external resources will be required Will additional medical facilities for patients be required What is the suspected pathogen and what action is to be taken at the Waste Water Treatment plant Will a site for a morgue be required Activate COUNCIL Refer to Action Statement: DHHS requests MERO OPERATIONS Activating and Operating the COUNCIL CENTRE Municipal Emergency Control OPERATIONS Centre (COUNCIL OPERATIONS CENTRE CENTRE) activation Activate Relief Refer to Action Statement: Decision that MRM Towong Shire MEMP: Version 10 Thursday, 28 March 2019 181
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Centre Activating and Operating the visitors to remain Emergency Relief Centre(s) in area Towong Staff Decide whether staff not DHHS advises on MEMT Resourcing exposed to the risk should stay potential impact home or whether it is safe to on staff and come to work volunteers coming into contact with infected persons Access additional Refer to Action Statement: External MERO Emergency Activating MOU with resources Management neighbouring shires. required to assist Resources Towong staff. Request assistance Numbers of impacted persons Additional RERC from DOD more than can be managed by medical services local medical staff Manage General Liaise with VicPol, DHHS and Access to area MERO Supplies Freight companies regarding the restricted supply of provisions to the area. Waste Water Confirm Wastewater treatment DHHS advises any MERO Treatment system can remove particular additional pathogen from waste stream. treatment of Implement necessary action waste water Counselling for Liaise with DHHS for provision of Post Event / when MRM / DHHS affected persons recovery services such as risk to health has counselling for persons past remaining in the area and impacted visitors who reside away from the area. Provide recovery service information to impacted visitors before they leave the area Submitting claim to All accounts MERO Treasury under incurred for event Natural Disaster have been Assistance Scheme. received
Contacts
MRM 02 6071 5197 MERO 0419390598 THS 0260715238 DHHS 1300 164 867 NE Water 0400360017 RERC 0429 030 472 VicPol (RERC / REMI) 0429 192 134
Completed by: Date:
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Risk Action Sheet
Storm Response
Activity Description When Responsible Actioned By / When Inform staff to Ensure loose items of Severe weather MEMT / prepare for council equipment are event warning MERO possible severe secured received weather event Ensure waste water treatment plant prepared in case of significant inflows of storm water Prepare for possible loss of power to area Prepare COUNCIL OPERATIONS CENTRE for activation Prepare Emergency Relief Centre for Activation Inform homes & Email homes and businesses Severe weather MERO businesses to: event warning Ensure loose items of received equipment are secured Prepare for possible loss of power to area Inform Vic SES and council should any major damage be sustained during the event Consult VIcSES Advise of situation Severe weather MERO Preliminary damage report event occurs Will COUNCIL OPERATIONS CENTRE be required Activate COUNCIL Refer Action Statement: VicSES requests MERO OPERATIONS Activating and Operating the COUNCIL CENTRE Municipal Emergency Control OPERATIONS Centre (COUNCIL OPERATIONS CENTRE CENTRE) activation Ensure working During and after MERO staff are accounted severe weather for event Inspect Shire assets Check assets for any structural / After event or MERO water damage and make safe if when safe to do required so Inspect for Identify any hazardous trees in After event or MERO Hazardous trees the area when safe to do Is VicSES available to deal so with the request
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Inspect tree and assess the degree of hazard (is an arborists assessment required) Determine what action is required – can works be safely completed by council workers or will specialists be required. Is a safety zone required until works are completed Does the Hazardous tree threaten a house – Activate Emergency Relief Centre for occupants until tree can be made safe.
Identify any hazardous trees threatening roads. Determine if VicRoad or Council Road. In case of VicRoad, advise VicRoads who will manage the tree. Council roads will be managed by Council Provide assistance As requested by VicSES or when After event or MERO to homes and council resources are available to when safe to do businesses if assist. so requested Reports of damage If persons displaced Activate If homes or MRM to houses and Emergency Relief Centre businesses unsafe businesses to occupy Compensating MERO businesses for staff time Submitting claim to All account MERO Treasury under incurred for event Natural Disaster have been Assistance Scheme. received
Contacts
MRM 02 6071 5197 MERO 0419390598 VicSES Regional Duty 1800899927 VicRoads Traffic 9855 7500 Officer Mngt Centre
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Risk Action Sheet
Dam Failure
Activity Description When Responsible Actioned By / When Advise / Consult Inform VicPol, DEWLP and Advice received MEMT / VICSES NECMA. of failure or MERO Prepare for possible loss of imminent power. structural failure Prepare for possible loss of water supply Prepare COUNCIL OPERATIONS CENTRE for activation Check Staff Ensure no staff are downstream Advice received MERO of the failing dam. of failure or imminent structural failure Activate COUNCIL Refer to Action Statement VICSES requests MERO OPERATIONS Activating and Operating the COUNCIL CENTRE Municipal Emergency Control OPERATIONS Centre CENTRE activation Close roads Close roads downstream of the Advice received MERO failing dam. of failure or imminent structural failure Reduce demand Begin to relocate non essential Post failure MERO upon essential staff and visitors if safe to do so services Submitting claim to All accounts MERO Treasury under incurred for event Natural Disaster have been Assistance Scheme. received
Contacts
MERO 0419390598 NE Water Duty Mngr 0400 360 017 VicSES Regional Duty 1800899927 NECMA 0260437609 Officer DEWLP 0427628489 Ausnet 0407 518 087 VicRoads Traffic 039855 7500 Goulburn Murray 0409 075 047 Mngt Centre Water
Completed by: Date:
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Risk Action Sheet Service Disruption
Activity Description When Responsible Actioned By / When Generator at Check the generator for council Power Supply MERO Council Offices offices has started Failure Determine length Contact Ausnet Services to Power Supply MERO of outage determine estimated time before Failure service is restored. Communicate with Advise residents and businesses Upon Advice from MERO Stakeholders of advice from Ausnet Services Ausnet Services regarding estimated length of outage. Stakeholder Have advice on who to contact Post Event MRM Information for those wishing to be compensated for any damages. Determine cause of Council staff to determine Water Supply MERO failure whether the failure is in Failure Supply of water to treatment system Treatment system Reticulation system Determine What options are available Water Supply MERO estimated time for Boil Water Notice Failure supply interruption Rationing and options Supply of Water Tanker available Reduce demand by reducing the number of people drawing on system Impact on Waste Is water supply sufficient for If determined a MERO Water Treatment operation of waste water plant limited supply will allow waste water plant to operate Communicate with Advise residents and businesses If determined a MERO stakeholders of situation and proposed limited supply will measure to maintain a limited allow waste water supply plant to operate Stakeholder Have advice on who to contact Post Event MRM information for those wishing to be compensated for any damages. Contacts
MERO 0419390598 MRM 02 6071 5197 NE Water Duty Mngr 0400 360 017 Ausnet 0407 518 087 Telstra 0428 527 562
Completed by: Date:
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Risk Action Sheet
Prepare Emergency Relief Centre for Activation
Activity Description When Responsible Actioned By / When Notify MRM of Using information and advice Alert issued by MERO need to prepare provided by the ICC about the MEMT or MERC Relief Centre for emergency and forecasts on its Activation area of impact select the appropriate ERC facility to open Brief ERCM ERCM obtains initial briefing When notified MRM from MRM before attending ERC Relief Centre may Brief the ERCM on the following; be activated The designated ERC facility to be opened and its site address Arrangements for site access Arrangements for ERC staff transportation Names and contact numbers of ERC team Confirm that VicPol have arranges for RFR kit to be delivered to ERC Request confirmation when arrive at facility and when it has been made operational Collect ERC Kit Collect ERC Kit & Sign (located in When notified ERCM Murray Room, Tallangatta Office) Relief Centre may and other required equipment be activated Contact Agencies Make contact with other When notified MRM agencies which might be Relief Centre may required to attend the ERC be activated Ensure Relief Using the list of Relief Centre When notified ERCM Centre Resourced Supplies (over page) confirm that Relief Centre may the minimum resources are be activated available in the Relief Centre
Is there sufficient water
Available from Red Cross, Suppliers listed in Appendix O Have food supplies been arranged
Available from Red Cross, Suppliers listed in Appendix O Is the heating / cooling required and on
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If not contact Facility ‘Primary Contact’ Are there blankets available
Available from Salvation Army Is the Relief centre manned
If not contact Red Cross Is there a means to record names of persons taking refuge
Is there DHHS, THS literature available for recovery functions
Available from DHHS Organise Floor Plan Identify locations for key When notified ERCM functions on floor plan (refer to Relief Centre may Emergency Relief Handbook: A be activated Planning Guide 2013, Page 88 for sample layout) Organise Staff Assigns functions to available ERCM staff as required
Ensure all Municipal staff fulfilling key ERC roles are suitably identified with tabards or name tag. Ensure Relief Designating Relief Centre for all MRM Centre signage is persons seeking refuge. visible For Relief Centre When the capacity of the Relief MRM ensure direction to Centre is at 50%, alternate Relief supporting Relief Centres will be activated and Centre available persons seeking refuge are to be directed or escorted to these alternatives. . Refer also to Activating MOU with neighbouring shires. Notify MERO and When Relief MRM MERC Relief centre Centre is is ready to be prepared to be activated. activated Contacts
MERO 0419390598 MRM 02 6071 5197 Red Cross 1800 232 969 DHHS 1300 164 867 Salvation Army 6024 2886
Completed by: Date:
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Items Primary Relief Primary Relief Primary Relief Primary Relief Primary Relief Centre Centre Centre Eskdale Centre Centre Walwa Corryong Tallangatta Mitta Mitta Location Snr Campus Memorial Hall Eskdale Magorra Park Walwa Multipurpose Multipurpose Recovery Complex Complex Centre Primary Contact Neil Nichols Norman Crisp Shane Tobin Brian Tobin 02 6076 1566 02 6071 2344 0439 720 468 02 6072 0431 0403 975 448 Fran Heath 0400 204 464 (School) Secondary Contact Kerry Love Lawrence Naomi Dower 02 6071 2334 Hodgkin 0438 082 850 0408 132 764 Water Yes Yes Yes Yes Yes Kitchen Yes Yes Yes Yes Yes Heating Yes Yes Yes Yes Yes Toilets Yes Yes Yes Yes Yes Showers Yes Yes Yes Yes No Number of Persons 150 Capacity 150 Capacity 100 Capacity 150 Capacity 100 Capacity to attend Communication to Phone Phone Jack Phone No Phone Phone MERO 02 6076 1566 026072 0386 02 6072 0007
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Risk Action Sheet
Relief Services
Activity Description When Responsible Actioned By / When Notify MRM of Step in other MERO need to prepare Action Statement. Relief Centre for Alert issued by Activation MEMT or MERC Ensure Relief Refer Action Statement – When notified MRM Centre Resourced Preparing Emergency Relief Relief Centre may Centre/s for Activation be activated Activating and Refer Action Statement – Emergency Relief MRM operating Activating and Operating Centre Activated emergency Relief Emergency Relief Centres Centres Registration of Undertake logging of displaced Emergency Relief MRM Displaced persons persons details Centre Activated Staff Resourcing Monitor staff resourcing and Emergency Relief MRM confirm contact made with other Centre Activated municipalities to advise of possible call upon emergency staff resources Relocation of Refer Action Statement – Towong Shire MRM impacted persons Activating the MOU with Relief Centres Neighbouring Shires, to open up exceed capacity other Relief Centres Perishables Confirm requirement for Relocation or MERO Management perishables management in Evacuation order residential areas no longer in received use. End Relief Services Relief services can end once the MERC has issued MRM emergency has passed and stand down demand for relief services has advice ceased Post impact Establish post impact assessment When advised by MRM / MERO assessment team. Gain clearance to enter the COUNCIL / COUNCIL site OPERATIONS OPERATIONS CENTRE CENTRE / MERC Implement Where a large number of MRM in Recovery Services persons who have been affected discussion by an emergency live away from with MEMT Towong Shire, consideration should be given to the means of providing recovery services to these people – liaise with DHHS. Refer to Action Statement – Development of a Recovery Plan De Brief MERC Towong Shire MEMP: Version 10 Thursday, 28 March 2019 190
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Contacts
MERO 0419390598 MRM 02 6071 5197 MERC 0409597926 COUNCIL 0260715100 OPERATIONS CENTRE
Completed by: Date:
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Risk Action Sheet
Activating and Operating the Relief Centre/s (Part 1)
Activity Description When Responsible Actioned By / When Notify MRM of Step in other MERC need to activate Action Statement. MERO Relief Centre Alert issued by MEMT MEMT or MERC Brief ERCM on Brief the ERSM on the following; Relief Centre MRM activation of Relief Support agencies attending activated Centre and contact numbers Situation reporting requirements (every 4 hrs / end of shift) Resource request process Replacement staff arrangements Staff welfare arrangements (shift times, debriefs etc) Check Services Check if there has been any loss Relief Centre MRM of service: activated Power Water Telecoms
If services unavailable, assess alternative ERC locations. Monitor Relief MRM Centre resources and demand Decide to prepare The nature of the emergency Relief centre 50% MERO secondary Relief may see estimated demand for occupied or MRM Centre for relief services exceed the nature of activation capacity of the Relief Centre emergency warrants Prepare Secondary Use Action Statement ‘Prepare Decision to MRM Relief Centre for Relief Centre for Activation’ to prepare activation activate secondary Relief Centre secondary Relief Centre for Activation Determine whether Upon the activation of the Relief Once Relief MEMT additional relief Centre consideration to be given Centre activated centre capacity to potential demand for service required with the particular emergency event.
Refer to following list of potential Relief Centres
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Call up community Decision to MRM volunteers for prepare Volunteer escorting people secondary Relief Coordinator from 1st Relief Centre for Centre to alternate Activation relief centres Monitor resource Every 6 hours MRM / MERO usage at Relief during operation Centres and resupply where able Monitor Council If event appears to be of a MRM Resources duration greater than 6 hours, MERO prepare a roster to man the Relief Centres Contact adjoining Municipalities under MOU to request additional resources to support Relief Centre operations Contact neighbouring shires under MOU regarding a Relief Centre being established. If event appears to be of a duration greater than 24hrs, staff resources external to council will need to be sourced Relocating visitors MERO COUNCIL OPERATIONS CENTRE
Contacts
MERO 0419390598 MRM 02 6071 5197 MERC 0409597926 Volunteer Coordinator COUNCIL 0260715100 Alpine MERO 0408 574 337 OPERATIONS CENTRE Wodonga MERO 0466 772 845 Indigo MERO 0419 434404 Snowy Valleys MERO 0419 477 812 ERCM
Completed by: Date:
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Risk Action Sheet
Activating and Operating the Relief Centre/s (Part 2)
Activity Description When Responsible Actioned By / When Staff attendance Ensure the maintenance of staff Emergency Relief ERCM and volunteer attendance sheets Centre Activated Liaise with Act as a liaison point between ERCM COUNCIL the ERC and the COUNCIL OPERATIONS OPERATIONS CENTRE CENTRE Liaise with Liaise with emergency service ERCM Emergency services organisations onsite in arrangements for receiving / marshalling affected persons Set up Information Set up an information / ERCM area communication area with whiteboards / noticeboard / butchers paper. Ensure all relevant and up to date information is made available Translation Services Establish if any Translation / ERCM Interpreting Services are required. TIS: ph 131450 24hrs. Establish Log Book Establish an ERC Log book (using ERCM COUNCIL OPERATIONS CENTRE Message / Request Form Book). Use to record all ERC activities, key contacts on site and incidents. This log can be used in de-briefing and handover sessions Assess ERC facility Assess internal facilities ERCM requirements and refer requests for additional resources to COUNCIL OPERATIONS CENTRE Assess provisions Determine essential provisions ERCM required and refer requests for additional resources to COUNCIL OPERATIONS CENTRE Assess logistics Consider site logistical ERCM management (e.g. access, egress, parking, security, safety, refuse) issues and refer requests for additional resources to COUNCIL OPERATIONS CENTRE Open ERC Confirm with COUNCIL ERCM OPERATIONS CENTRE that the ERC is open to receive affected Towong Shire MEMP: Version 10 Thursday, 28 March 2019 194
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persons. Organise Liaise with Australian Red Cross / ERCM registration process VicPol to ensure sufficient trained staff are available to undertake registration duties. Manage affected Appoint staff to support entry ERCM persons and registration of affected persons, identify those with special needs and assistance in resolving issues. Staff levels & Ensure that the ERC is ERCM support adequately staffed and that there is support in place for staff eg staff rest area, supervision, regular breaks, snacks. Personal Support Arrange for personal support ERCM Services services for affected persons. Liaise with Australian Red Cross, Victorian Council of Churches, DHHS to enlist personal support officers. Evacuation Plan Communicate ERC evacuation ERCM plans to relief team members. Refer building evacuation plan IT / Traffic Take responsibility for managing ERCM Management / resources allocated to the ERC ERC Staff Animal including: Ranger Management / Connection and Food Safety maintenance of communications / IT equipment Traffic and animal management Food safety and sanitation (EHO’s) Toilet Facilities Prepare internal facilities ERCM (bathroom / washroom etc) as ERC Staff required Media Provide media releases on When directed by ERCM Council’s role in establishing the MRM ERC
Contacts
MERO 0419390598 MRM 02 6071 5197 ERCM COUNCIL 0260715100 OPERATIONS CENTRE Ranger 0400243224 Red Cross 1800 232 969 DHHS 1300 164 867 Victorian Council of 03 9650 4511 03 9650 4511 Towong Shire MEMP: Version 10 Thursday, 28 March 2019 195
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Churches IT & GIS Officer 0448516296 Indigo EHO 02 6028 1111
Completed by: Date:
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Risk Action Sheet
Activating and Operating the Relief Centre/s (Part 3)
Activity Description When Responsible Actioned By / When Liaise with MRM in relation to Emergency Relief ERCM affected persons who require Centre Activated special consideration / assistance Ensure that communication is ERCM passed on to the relevant Communications parties in a timely manner Person (including to affected persons) Ensure that regular contact is ERCM made with relief team members (Australian Red Cross, DHHS etc) to keep abreast of the situation at the ERC and determine any ongoing and emerging requirements. Ensure briefings held with relief ERCM team members at shifts changes, covering: What went well What went wrong What can we do better next time Liaise with Australian Red Cross MRM / VicPol to obtain information ERCM on affected persons requiring special consideration / assistance whilst at the ERC Monitor own and others ERCM wellbeing and ensure appropriate rest times are taken Advise COUNCIL OPERATIONS ERCM CENTRE of any ongoing requirements Ensure communication is ERCM occurring regularly between Communications COUNCIL OPERATIONS CENTRE Officer & ERC Carry out overall assessment of MRM ERC operations, based on ERCM reports from all parties Monitor stock of material ERCM supplies and arrange replenishment through MRM Ensure all provisions / supplies ERCM are tracked and recorded Towong Shire MEMP: Version 10 Thursday, 28 March 2019 197
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Organise cleaners and other MRM external service providers for ongoing duties as needed Establish and manage planning MRM for the ongoing operation of the ERCM ERC given the size and complexity of the incident (eg. Bathroom supplies, food, shift changes etc) Liaise with EHO Indigo for MERO monitoring on-site hygiene and ERCM food safety requirement Monitor the arrival and ERCM distribution of food in EHO Indigo conjunction with the Australian Red Cross / EHO Indigo Monitor clean up after meals ERCM and other daily events EHO Indigo Identify new and emerging OHS ERCM risks within the ERC and ensure OHS Officer these are managed effectively. Provide assistance to Australian ERCM Red Cross staff implementing ERC Staff Register.Find.Reunite as required Monitor the impact of the ERCM emergency on affected persons, ERC Staff particularly on individuals that require special consideration / assistance. Liaise with Council Ranger and ERCM affected persons to manage Ranger pets on site including referral to local containment area Coordinate roles of approved ERCM support agencies and volunteers Volunteer on site (through the Volunteer Coordinator Coordinator if provided) Update data on the use of the ERCM centre (number of evacuees Ranger attending, registration of volunteers (if used), sign in and out of staff, animals redirected to local containment area, etc Collate data to inform Rapid ERCM impact Assessment and provide to MRM Induct volunteers into the ERC ERCM (note: these will be council or ERC Staff local government staff from other municipalities) Manage the influx of ERCM Towong Shire MEMP: Version 10 Thursday, 28 March 2019 198
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spontaneous volunteers through ERC Staff established protocols
Contacts
MERO 0419390598 MRM 02 6071 5197 ERCM COUNCIL 0260715100 OPERATIONS CENTRE Ranger 0400243224 Red Cross 1800 232 969 DHHS 1300 164 867 Victorian Council of 03 9650 4511 03 9650 4511 Churches Communications Indigo EHO 02 6028 1111 Officer Volunteer OHS Officer 0499999605 Coordinator VicPol (RERC / REMI) 0429 192 134
Completed by: Date:
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Risk Action Sheet
Relief Centre COMMUNICATION / MEDIA
Activity Description When Responsible Actioned By / When Communications Persons Emergency Relief MRM designated at ERC. Centre Activated ERMC Provide accurate and frank As released Communications situation reports to ERC Officer attendees as these are released including updates for the information board. Prepare daily briefings for sign As required ERMC off by the MRM for the Relief Centre Manage media enquiries in As required MRM relation to the Council’s span of control Interact and control with media As required Communications wishing to enter / operate in the Officer ERC ERCM Manage Politicians, VIP’s and As required MRM Media Visits
Contacts
Communications MRM 02 6071 5197 Officer ERCM
Completed by: Date:
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Risk Action Sheet
Relief Centre HANDOVER
Activity Description When Responsible Actioned By / When At end of Relief Centre Managers End of Shift MRM shift, handover to oncoming ERCM ERCM Manager to advise on: ERCM What has happened MRM (the emergency and its current status) COUNCIL OPERATIONS CENTRE contact numbers Duty MERO and MRM Any outstanding requests to COUNCIL OPERATIONS CENTRE Location of facilities in the ERC Support Agencies in the ERC and their contact details Number of affected persons in the ERC and any issues relating to them What relief team members are on the floor and any issues Security Sustenance for affected persons and staff Other Relevant issues.
Contacts
ERCM MRM 02 6071 5197
Completed by: Date:
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Risk Action Sheet
Deactivation of Relief Centre
Activity Description When Responsible Actioned By / When In consultation with MRM de- When directed by MRM activate centre and ensure MERC ERCM temporary or permanent accommodation is available to all displaced persons Organise with MRM a debrief of MRM event in conjunction with ERCM support staff Advise all contractors and MRM agencies of deactivation Pack up equipment and supplies ERCM Ensure Facility returned to When closing ERC ERCM proper level of functioning Secure Facility When closing ERC ERCM Deliver all ERC documentation After closing ERC ERCM including centre logs and forms to the Council Operations Centre Arrange for the cleaning of the After closing ERC MRM ERC Ensure facility and precincts are After closing ERC MRM left in an orderly state and arrange for the removal of additional rubbish bins and refuse
Contacts
ERCM MRM 02 6071 5197
Completed by: Date:
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Risk Action Sheet
Animal Management
Activity Description When Responsible Actioned By / When Conduct Emergency Activate Municipal Emergency Advised by Police MERC Animal Animal Welfare Plan or DEPI Management Liaise with concerned agencies & Municipal MERC municipalities regarding known Emergency MERO and anticipated animal welfare Management needs Plan activated VicPol DEPI Towong Shire Advise MERC, Provide advice to MERC, MERO & DEDJTR MERO & COUNCIL COUNCIL OPERATIONS CENTRE Animal OPERATIONS regarding known extent of Welfare CENTRE impact on livestock, animal Liaison Officer welfare. Including anticipated needs for carcass disposal, recovery efforts etc Impact Assessment Conduct rapid impact DEDJTR assessments to capture the Animal nature & scale of animal welfare Welfare needs. Liaison Officer ERC or Animal Activate ERC or Animal Refer Action MRM Containment Area Containment Area Statement – Activation Activating and Operating Emergency Relief Centres Staff & Resources Coordinate Municipal animal ERC or Animal Ranger welfare response including staff Containment area and resources. Could utilize stock activated agents & stock cartage operators. Animal control Make arrangements for ERCM displaced animals & livestock at Ranger ERC or Animal Containment area MERCAWC (Show Grounds – Tallangatta, Saleyards – Corryong) Other potential sites: Old Wodonga pound for Cats & Dogs. Camp Draft Area – Mitta Mitta Bethanga Recreation Reserve Tintaldra Footy Ground Towong Shire MEMP: Version 10 Thursday, 28 March 2019 203
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Animal control Ensure suitable PPE is available ERCM at ERC or Animal Containment MERCAWC Area (overalls, gloves, googles / mask – for animal diseases) Animal Welfare Maintain register of animal, MERCAWC welfare triage and complete job cards Animal Welfare Receive and manage or refer Ranger reports of animal welfare issues during and after the emergency Animal control Manage wandering stock, Post emergency, Ranger companion animals and when safe to do dangerous animals so Responsibility for the care and Animal Owner planning of animals. or Person in Planning for emergencies Charge of Means of identification Animal / Needs of animals to remain Livestock (refuge, water, feed) Needs of surviving animals
Close ERC or Animal When directed by MRM Containment Area MERC or DEDJTR Milk Cows Milking Cows still need to be During & Post Ranger milked. Cannot be moved far. Emergency Murray Need access to Milking Sheds. Goulburn Milk tanker need to get through a.s.a.p. Hygiene Coordinate clean up activities, Post emergency Ranger including provision of sites for disposal of dead animals Food Supply Manage or support distribution MRM centres for donated fodder, pet food & supplies Water Supply Manage or support stand-pipes MRM & fresh drinking water supplies Information – post Provide information and advice Ranger event to the community regarding animal welfare with assistance from DEPI Contacts
MERC 0409597926 MERO 0419390598 DEDJTR Agriculture (03) 5761 1610 MERCAWC RAC Ranger 0400243224 MRM 02 6071 5197 ERCM
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Risk Action Sheet
Activating the MOU with Neighbouring Councils
Activity Description When Responsible Actioned By / When Decision to activate Determine how many people are It is determined MEMT MOU with required to be accommodated that impacted neighbouring shires and location of Relief Centre persons need to Estimated length of be relocated from operation Towong Shire to Staffing arrangements neighbouring Time to arrive shire Contact It is determined MERO neighbouring shires that impacted EMLO persons need to be relocated from Towong Shire to neighbouring shire Organise transport Liaise with VicPol re suitable It is determined MERO transport and route to move that impacted people from Towong Shire to persons need to neighbouring shire be relocated from Towong Shire to neighbouring shire Secure parking area People requiring use of MERO neighbouring shire relief centre EMLO may have travelled to Towong Shire by private vehicle Organise meals etc MRM Organising Vehicles of displaced people are MERO transport back likely parked in Towong Shire EMLO when safe and will need to be retrieved. Compensating MERO neighbouring council shire for staff time Submitting claim to MERO treasury under Natural Disaster Assistance Scheme. Contacts
MERO 0419390598 MRM 02 6071 5197
Completed by: Date:
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Risk Action Sheet
Development of a Recovery Plan
Activity Description When Responsible Actioned By / When Decision to develop Develop a detailed plan covering It is determined MRM a Recovery Plan the four key environments that ongoing relevant to Towong Council recovery support Social Recovery is required post Built Environment event Economic Environment Natural Environment Establish Contact key groups required for Immediately the MRM Community establishment of the Community recovery process Recovery Recovery Committee including is underway Committee (CRC) but not limited to: Towong Shire DHHS MERO Local Red Cross Checklist of items Case support for individuals MRM for Social Recovery Information Access CRC Financial Assistance DHHS Health, Wellbeing & Safety Interim / temporary accommodation Counselling services Targeted Recovery programs Local Community programs Identification & Establishment of Recovery Centres Establishment of Community Consultation program Checklist of items Review conclusions and MRM for Built recommendations of Impact MERO Environment Assessments DHHS Clean up and demolition of DELWP damaged structures Provision of building advice and information Rectification program for essential utilities and services Re establishment of critical infrastructure and communications Roads and Transport Water and Waste Water
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Waste Collection Services Community and Public Buildings
Checklist for items Re-establishment of key MRM for Economic tourism products Upper Murray Environment Support for individuals Business Support for businesses Incorporated Local employment (UMBI) promotion Monitoring program for economic impacts Checklist of items Protection of water quality MERO for Natural and supply Parks Victoria Environment Erosion management plans DEWLP Protection of threatened NECMA habitats and species Regeneration of impacted areas Restoration plan for public use areas Weed Management plan Vegetation Management plan Review and Sign-off Ensure the Recovery Plan has Part of plan DHHS for Recovery Plan been reviewed by key agencies development CRC and Council MRM MERO Other Agencies as required Ingoing follow up Ensure the Recovery Plan As Above against the remains relevant to the Recovery Recovery Plan process
Contacts
MERO 0419390598 MRM 02 6071 5197 DHHS 1300 164 867 DELWP 0427 628 489 NECMA 0260 437 609 Parks Victoria 0409 973 989 UMBI 02 6076 1570 Goulburn Murray 0409 075 047 Water VicRoads 0421 612 646 Telstra 0428 527 562 Australian Red Cross 1800 232 969 NE Water 0400 360 017
Completed by: Date:
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Risk Action Sheet
Siege
Activity Description When Responsible Actioned By / When Advise / Consult Prepare COUNCIL OPERATIONS Advice received MEMT / VicPol CENTRE for activation of siege event. MERO Check Staff Ensure no staff are in vicinity of Advice received MERO the siege of siege event. Activate COUNCIL Refer to Action Statement VicPol requests MERO OPERATIONS Activating and Operating the COUNCIL CENTRE Municipal Emergency Control OPERATIONS Centre CENTRE activation Close roads Close roads leading to siege Advice received MERO location, divert traffic away from of siege event. scene. Close Public Access Close public access points to Advice received MERO siege location – footpaths, entry of siege event. ways etc. Activate Relief Refer to Action Statement: People displaced MRM Centre Activating and Operating the for extended Emergency Relief Centre(s) period. Submitting claim to All accounts MERO Treasury under incurred for event Natural Disaster have been Assistance Scheme. received
Contacts
MERO 0419390598 MRM 02 6071 5197
Completed by: Date:
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Risk Action Sheet
Flood
Activity Description When Responsible Actioned By / When Inform staff to Ensure council equipment is Flood event MEMT / prepare for away from flood area. warning received MERO possible flood Ensure waste water event treatment plant prepared in case of significant inflows of water Prepare for possible loss of power to area Prepare COUNCIL OPERATIONS CENTRE for activation Prepare Emergency Relief Centre for Activation Inform homes & Email homes and businesses Flood event MERO businesses to: warning received Ensure equipment is relocated Prepare for possible loss of power to area Inform Vic SES and council should any major damage be sustained during the event Contact susceptable Caravan parks Consult VIcSES Advise of situation Flood event MERO Will COUNCIL OPERATIONS warning received CENTRE be required Activate COUNCIL Refer Action Statement: VicSES requests MERO OPERATIONS Activating and Operating the COUNCIL CENTRE Municipal Emergency Control OPERATIONS Centre (COUNCIL OPERATIONS CENTRE CENTRE) activation Check Staff Ensure no staff are near flood During and after MERO zone flood event Close roads Close roads leading to flooded Advice received MERO area. of flooding Inspect Shire assets Check assets for any structural / After event or MERO damage and make safe if when safe to do required so Inspect roads Identify any road hazards and After event or MERO damage in the area when safe to do Is VicSES available to deal so with the request Determine what action is required – can works be Towong Shire MEMP: Version 10 Thursday, 28 March 2019 209
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safely completed by council workers or will specialists be required. Is a safety zone required until works are completed. Determine if VicRoad or Council Road. In case of Vicroad, advise VicRoads. Council roads will be managed by Council Provide assistance As requested by VicSES or when After event or MERO to homes and council resources are available to when safe to do businesses if assist. so requested Reports of damage If persons displaced Activate If homes or MRM to houses and Emergency Relief Centre businesses unsafe businesses to occupy Compensating MERO businesses for staff time Submitting claim to All account MERO Treasury under incurred for event Natural Disaster have been Assistance Scheme. received
Contacts
MERO 0419390598 MRM 02 6071 5197 VicSES 1800 899 927 Colac Colac Caravan 02 6076 1520 Park Walwa Riverside 02 6037 1388 Eskdale Caravan Park 02 60721 0308 Caravan Park 0438 645 846 Mitta Mitta Caravan 02 6072 3568 Park
Completed by: Date:
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Risk Action Sheet
Structural Failure (Bridge)
Activity Description When Responsible Actioned By / When Advise / Consult Inform VicPol, DEWLP, NECMA Advice received MEMT / VicSES and VicRoads of failure or MERO Prepare COUNCIL OPERATIONS imminent CENTRE for activation structural failure Check Staff Ensure no staff are near bridge Advice received MERO of failure or imminent structural failure Activate COUNCIL Refer to Action Statement VicSES requests MERO OPERATIONS Activating and Operating the COUNCIL CENTRE Municipal Emergency Control OPERATIONS Centre CENTRE activation Close roads Close roads leading to bridge. Advice received MERO Divert Traffic of failure or imminent structural failure Divert Traffic Detour traffic on alternative During Event & MERO routes. Post failure Activate Relief Refer to Action Statement: People displaced MRM Centre Activating and Operating the for extended Emergency Relief Centre(s) period. Submitting claim to All accounts MERO Treasury under incurred for event Natural Disaster have been Assistance Scheme. received
Contacts
VicRoads 0421 612 646 VicSES 1800 899 927 MERO 0419390598 MRM 02 6071 5197 NECMA 0260 437 609
Completed by: Date:
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Risk Action Sheet
Extreme Temperatures - Heatwave
Activity Description When Responsible Actioned By / When Notify Key Ensure key stakeholders Upon MERO Stakeholders. (particularly health services, Department of MRM Salvation Army & DAIS) are Health, heat aware of heat health alert or health alert or heat event, and activation of where a decision the Heatwave response. has been made by DHHS, Victoria Police & Council. Heat Wave Plan Establish that the Towong Shire Upon heat health MERC Implementation Heat Wave Plan is being alert. activated by responsible organisations. Activate Health Agencies to consider activation Upon heat health DHHS Service Heatwave of health service heatwave plan alert. Plan VPR clients Agencies to consider doing Upon heat health DHHS welfare checks on their alert. vulnerable clients. School Buses Email School Bus Companies Upon heat health MERO reminding them to allow alert. MRM drinking if water on buses during heatwave Activate Heat Plan Active Heatwave Upon heat health Communications communications plan; alert. Officer Social Media. website updates Notice for Community Noticeboards Email community groups.
Conduct VPR check Undertake welfare check of Upon heat health MRM known vulnerable persons alert. Mngr Community Services MCH nurses Open Pools Open Pools for longer hours Upon heat health OHS Officer and free of charge for duration alert. of heat wave. Assess Outdoor Review risks and control in Upon heat health Mngr Events place for Council outdoor alert. Community community events Services
Notify Outdoor Notify organisers of outdoor Upon heat health Mngr event organisers community events that the alert. Community Heatwave response is being Services Towong Shire MEMP: Version 10 Thursday, 28 March 2019 212
Appendix L Risk Action Sheet
activated and recommend they implement their heat event plan Vulnerable Young MCH nurse check of vulnerable Upon heat health Mngr Children young children alert. Community Services
Staffing Alter Council Staff scheduling Upon heat health OHS Officer alert. Monitor Continue to monitor DHHS and Upon heat health MERO BOM reports alert. MRM Assess Evaluate Heatwave Plan Post event MERO according to DHHS recommendations in conjunction with MEMPC & Health Services.
Contacts
MERO 0419390598 MRM 02 6071 5197 MERC 0409597926 DHHS 1300 164 867 OHS Officer 0499999605 Mngr Community 0260715100 Services Communications 02 6071 5100 MCH Nurse 0417 535 978 Officer
Completed by: Date:
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Appendix L Risk Action Sheet
Risk Action Sheet Single Incident Relief (Non major Emergency) Co-ordination
Single incidents are non-major emergencies which damage or destroy a home, rendering it uninhabitable.
Activity Description When Responsible Actioned By / When Single Incident Incident Controller (IC) at At Scene Incident Occurrence scene or delegate to record Controller affected persons Information and notify MERC. MERC will MERC contact Towong Shire by calling 6071 5197 during office hours and 6071 5100 out of hours
Affected Persons Information; Main Contact Name Address (scene of incident) Primary Contact Number
Notify DHHS and After Notification MRM Agencies (as required). by MERC MERO Provide information on Affected Persons Contact affected Persons and Determine need (if any) Provide Assistance to Affected Persons if required Courtesy call / email to Council of incidents responded to (if Council assistance not required)
Determine if Emergency After notification DHHS Grant is required and by Towong Shire Affected Persons are eligible
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Appendix L Risk Action Sheet
Assess needs and coordinate MERO the provision of needs to MRM Affected Persons e.g.: Personal Support & Material Aid. Salvation Army Local Service Providers Contacts
MRM 02 6071 5197 MERO 0419390598
Completed by: Date:
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Appendix L Risk Action Sheet
Risk Action Sheet Environmental Incident
Emergency Alert Advise / Consult with control Report of MERC received Agency Environmental MERO Incident Check Staff and Determine whether any staff or Report of MERO Towong Shire Council assets have been Environmental Assets impacted by the environmental Incident incident Incident control Establishment of Incident When decision is Incident Centre Established Control Centre (Tallangatta or made by Incident Controller Corryong) Controller Prepare COUNCIL Prepare COUNCIL OPERATIONS When requested MRM OPERATIONS CENTRE for activation by MERC Assistant CENTRE for Arranging Staff for MRM activation Council Operations Assistant Centre, Relief Centres MERO and Environmental works / Response Ensure suitable PPE is available Activate COUNCIL Activate COUNCIL OPERATIONS Advised by Police MERC OPERATIONS CENTRE. Refer to Action or Responsible MERO CENTRE Statement Activating and Authority Operating a Council Operations Centre. If Council Facility / Refer to operating procedures of Report of MERO Asset impacted the particular facility. Environmental P:\OHS & Risk Incident Management\Hazardous Substances & Dangerous goods - Chemicals Consult with CFA / Consult with relevant control Council MERO EPA / SES agency regarding the proposed Operations MRM location of the Emergency Relief Centre Activated Centre and whether it may be required to be activated Towong Shire Consider resource demands MERC placed on standby should Towong Shire be MERO required to respond Notify Environmental Health Officer. Notify OH&S Officer Conduct Activate Municipal Emergency Advised by Police MERC Environmental Animal Welfare Plan, Business or DEPI Management Continuity Plan, Municipal Flood Management Plan, Municipal Fire Management Plan, Emergency Waste Management
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Appendix L Risk Action Sheet
Plan and Emergency Asbestos Management Plan if required. Notify Environmental Health Officer. Liaise with concerned agencies Municipal MERC known and anticipated Emergency MERO environmental impacts Management VicPol Plan activated DEPI DEDJTR EPA SES CFA Towong Shire Advise MERC, Provide advice to MERC, MERO All Relevant Advise MERO & COUNCIL & COUNCIL OPERATIONS Agencies MERC, OPERATIONS CENTRE regarding known extent MERO & CENTRE of environmental impact. COUNCIL Including anticipated needs for OPERATIONS clean up, recovery efforts etc. CENTRE Impact Assessment Conduct rapid environmental All Relevant Impact impact assessments to capture Agencies Assessment the nature & scale of the incident. ERC or Animal Activate ERC or Animal Refer Action MERC ERC or Containment Area Containment Area (if required) Statement – Animal Activation Activating and MERO Containment Operating Area Emergency Relief MRM Activation Centres Hygiene Coordinate clean up activities Incident control Incident Centre and controller council MERC Operations MERO Centre Water Supply Manage or support stand-pipes MRM & fresh drinking water supplies Site Declared Safe Environmental incident Area declared MERO contained, commence shutting safe by CFA, EPA, down of Emergency Relief SES or VicPol Centre. Information – post Provide information and advice MRM event to the community regarding animal welfare with assistance from relevant Agencies.
Contacts
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Appendix L Risk Action Sheet
MERC 0409597926 MERO 0419390598 MRM 02 6071 5197 VicPol (RERC / REMI) 0429 192 134 DEDJTR Agriculture (03) 5761 1610 Ranger 0400243224 RAC Environmental 02 6028 1111 OH&S Officer 02 6071 5100 Health Officer
Completed by: Date:
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Appendix L Risk Action Sheet
Risk Action Sheet
Emergency Relief Centres (Potential)
Township Name Contact Location Capacity Vic Map Ref Bellbridge Bellbridge Boat 02 6026 4646 Weir Road Bellbridge 150 8316 H13 Club Bellbridge Berringa 02 6026 4373 18-20 Craig Drive 8316 H14 Community Centre Bellbridge Bethanga Bethanga Rec 0400227422 Rec Reserve Hollow Street 150 8320 J5 Reserve Bethanga Bethanga Hall 02 6026 4040 2 Jobling St Bethanga 150 8320 J6 02 6026 4235 Bethanga Bethanga Primary 02 6026 4263 Beardmore St Bethanga 8320 H5 School Corryong Corryong Football 02 6076 0513 Recreation Reserve 100 8330 E3 Club Rooms Corryong Corryong College 02 6076 1566 Towong Rd Corryong 150 8330 H4 Snr Campus Corryong Corryong Youth 02 6076 1397 Cnr Donaldson St & 100 8330 G4 Club Hall Strzelecki Way Corryong Federal Football 02 6076 8315 Corryong Recreation 70 8330 E3 Club Rooms Reserve Cudgewa Cudgewa Football 0422 810 948 Cudgewa Valley Rd 99 268 A2 Club Rooms Cudgewa Cudgewa 02 6077 4324 195 Main St Cudgewa 120 8331 G3 Mechanics Institute Eskdale Eskdale 02 6072 0007 Omeo Highway Eskdale 100 300 F3 (NSP) Multipurpose Sports Complex Eskdale Eskdale School 02 6072 0402 Omeo Highway 50 8341 C4 Mitta Mitta Magorra Park 02 6072 3568 Mitta North Road 150 8369 E13 Multipurpose Shelley Shelley Forest 02 6072 7531 Avondale Road Shelley 150 266 K3 Camp Tallangatta Tallangatta Bowling 02 6071 2571 Akuna Ave Tallangatta 25 8399 D13 Club Tallangatta Tallangatta Sports 02 6071 5000 Rowan Park Akuna Av 200 8399 D13 Centre Tallangatta Tallangatta Tallangatta 02 6071 2571 Towong Street 150 8399 D12 Memorial Hall 02 6071 2344 Walwa Walwa Recovery 02 6072 0007 2 O’Halloran St Walwa 8411 K13 Centre Walwa Walwa Memorial 02 60371232 56 Main St Walwa 150 8411 K13 Hall
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Appendix M – Staging Areas
Staging Areas The following staging areas have been assessed and found to be potentially suitable for use in times of emergency. (Reference District 24 Readiness and Response Arrangements)
TOWNSHIP NAME CONTACT LOCATION CAPACITY VICMAP CFA ACCESS TOILETS KITCHEN SHOWERS PLAYGROUND TELEPHONE AUX POWER UP TO GENER ABLE TO HOOK MOU IN PLACE
REF CAR PARK
DAY /
NIGHT
Bethanga Bethanga Rec 0400227422 Rec Reserve - 150/ 8320 J5 Y Y Y Y Y Y Reserve Hollow Street Corryong Corryong 02 6076 0513 Jardine St, 170/ 8330 E3 Y Y Y Y Y Y Y Y Recreation Reserve 02 6076 8315 Corryong Eskdale Eskdale 02 6072 0007 Omeo Highway, 100/ 300 F3 Y Y Y Y Y Y Y Multipurpose Eskdale Sports Complex Khancoban Khancoban 02 6076 9373 Alpine Way, 8358 E5 Y Y Y Y NP & WS Office 02 6076 9382 Khancoban Sandy Creek Sandy Creek 02 6071 8568 Lockharts Gap Rd, 8389 D6 Y Y Y Y Y Recreation Reserve Sandy Creek Shelley Shelley Forest 02 6072 7531 Avondale Road, 150/ 266 K3 Y Y Y Y Y Camp Shelley Tangambalanga Coulston Park 02 6027 3281 Kiewa East Rd, 100/ 8358 G11 Y Y Y Y Y 02 6027 3356 Tangambalanga Tallangatta Tallangatta Sports 02 6071 5000 Rowan Park ,Akuna 102/ 8399 D13 Y Y Y Y Y Y Centre Street, Tallangatta Towong Shire MEMP: Version 10 Thursday, 28 March 2019 217
Appendix M – Staging Areas
TOWNSHIP NAME CONTACT LOCATION CAPACITY VICMAP CFA ACCESS TOILETS KITCHEN SHOWERS PLAYGROUND TELEPHONE AUX POWER UP TO GENER ABLE TO HOOK MOU IN PLACE
REF CAR PARK
DAY /
NIGHT
Walwa Walwa Recovery 02 6072 0007 2 O’Halloran St, 100/ 8411 K12 Y Y Y Y Y Centre Walwa
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Appendix N – References and Related Documents
Building Act 1993 Bushfires Royal Commission Monitor Implementation Act 2011 Country Fire Authority Act 1958 Electrical Safety Act 1986 Emergency Management Act 1986 Emergency Management Act 2013 Environment Protection Act 1970 Fire Services Commissioner Act 2010 Local Government Act 1989 ACTS Planning and Environment Act 1987 Public Health & Wellbeing Act 2008 Radiation Act 2005 Road Management Act 2004 Road Safety Act 1986 Terrorism (Community Protection) Act 2003 Victoria State Emergency Services Act 2005 Water Act 1989 Water Industry Act 1994 Building Regulations 2006 Country Fire Authority Regulations 2004 REGULATIONS Electrical Safety (Electric Line Clearance) Regulations 2010 Radiation Regulations 2007 CODES OF PRACTICE Australian Emergency Manuals Series Emergency Management Manual Victoria Emergency Relief Handbook: A Planning Guide Local Government Emergency Management Handbook Victorian Flood Review Victorian Bushfire Royal Commission Recommendations Victorian Emergency Management Reform White Paper Victorian Planning Schemes Safe Work Method Statements (Towong Shire) Towong Healthy Communities Plan 2013 - 2017 OTHER Towong Planning Scheme Risk Management Action Plan 2016 – 2018 (Towong Shire) Business Continuity Plan (Towong Shire) Municipal Fire Management Plan 2015 - 2017 A Guide to hosting an event in Towong Shire, How can we help Community Engagement Strategy (Towong Shire) Council Plan 2017-2021 Building Code of Australia Drainage and Building Plans
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Appendix N – References and Related Documents
Bethanga Primary Critical Incident Policy St Michaels Primary School Tallangatta Emergency Management Plan Sacred Heart School Emergency Management Plan Corryong College Emergency Evacuation Plan Corryong College Emergency Management and Evacuation process Tallangatta Primary School Emergency Management Plan Health Tallangatta Secondary College Emergency Management Plan Services / Berringa Emergency Management Plan Schools Corryong Pre School Emergency Management Plan Tallangatta Early Years Learning Centre Emergency Management Plan Tallangatta Health Service Emergency Evacuation Plan Tallangatta Health Service Business Continuity Plan Tallangatta Health Service Bushfire Management Plan
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Appendix O – Fuel and Catering
Catering Address Phone Open in Food Delivery Comments Emergency Type Tallangatta 59 Towong St, 6071 2465 Yes Fish & Yes Will take 1hr to get going out Takeaway Tallangatta 0400349587 Chips / of hours. VIC 3700 Pizza MJ's Bakery 39 Towong St, 6071 2222 Yes Bakery Yes Cannot deliver between 5am Tallangatta 0438505835 & 11am. Supply lunch packs VIC 3700 can be supplied if notified in morning. At end of day, cannot supply, waiting to baking next day. Can supply other food (in stock) Upper Murray 71 Hanson St, 6076 1791 Yes Pizza Yes Home: 60761269 Pizza Corryong VIC 3707 Corryong 39 Hanson St No Bakery No Contact Sara Jenkins: Bakery (CNC) Corryong Vic 0425796679 or 0260762176. 3707 Can do packed lunches if notified night before. Can be ready by 9.30-10am next day. Packed lunches $18 Mt Mittamitite Murray Valley 60761152 Yes Fish & No Have small generator to run Caravan Park Hwy, 0438765134 Chips basic business Corryong, VIC 3707 Walwa 48 Main 6037 1291 Yes General No Contact: Joyce Hunt. Will General Store Street, Walwa, Store open anytime needed. Can do Vic 3709 lunches / meals Bethanga 25 Kurrajong 6026 4215 Yes General No Will open anytime needed. General Store Gap Rd, Store Can do lunches / meals. Bethanga Sandwiches, Pies etc. 3691 Mitta General 5555 Omeo 60723470 Yes General No Will open anytime needed. Store Hwy, Mitta Store Can do lunches / meals. Mitta VIC 370 Sandwiches, Pies etc. Currently for Sale Rapid Relief PO Box 144 1300 858 n/a Catering On Site [email protected] Team Australia ERMINGTON 208 Trailer NSW 1700
Station Location Phone Open in Fuels Delivery Comments Emergency Mt Mittamitite Murray 6076 1152 Yes Diesel, No Limited Generator power, Caltex Valley Hwy, 0438765134 UL, LPG, could in an emergency get 1 Corryong, PUL pump going (maybe). Only Vic 3707 7kva for running alrams, lights etc. Towong Shire MEMP: Version 10 Thursday, 28 March 2019 228
Appendix O – Fuel and Catering
Agmate 33 6076 1166 Yes Diesel, No Underground tanks, Mains Donaldson 0499761166 UL Power Street Corryong BP 21 Towong 60761151 Yes Diesel, No Underground tanks, Mains (Mildren & Rd Corryong, A/H UL, PUL Power Coysh) Vic 3707 60761392 BP Murray 989 Murray 6076 1288 Yes Diesel, No Underground tanks, Mains Goulburn Valley Hwy UL Power BP 13 Towong 6071 3001 Yes Diesel, No Underground tanks, Mains St, UL, LPG, Power. LPG above ground Tallangatta, PUL, Vic 3700 Ulitmate Murray Omeo 6072 0303 Yes Diesel, No Underground tanks, Mains Goulburn Highway, UL Power Trading Eskdale, Vic 3701 Crispin Motors 21 Towong St, 6071 2414 Yes Diesel, No Underground tanks, Mains Tallangatta, UL, PUL Power Vic 3700 Walwa 48 Main 6037 1291 Yes Diesel, No Underground tanks, Mains General Store Street, Walwa, UL Power Vic 3709 Mitta General 5555 Omeo 60723470 Yes Diesel, No Underground tanks, Mains Store Hwy, Mitta UL, PUL Power Mitta VIC 370 Bethanga 25 Kurrajong 6026 4215 Yes Diesel, No Underground tanks, Mains General Store Gap Rd, UL Power Bethanga 3691 Tallangatta Wagara Rd, 0407 003 Yes Diesel Yes Underground tanks, Mains Depot Tallangatta 979 Power Corryong Sugarloaf Rd, 0427 712 Yes Diesel, No Underground tanks, Mains Depot Corryong 747 UL Power Dartmouth Dartmouth 0437 746 Yes Diesel No Above Ground tank Dam (AGL Hydro) 761 TCM 8 Karrika St, 6071 2977 Yes Diesel Yes Above Ground tank, Mains Tallangatta Power VIC 3700 DEWLP Eskdale 0427 628489 Yes Diesel, Yes Mains Power (no fuel storage (Aaron UL at Tallangatta or Corryong) Kennedy) HVP Shelley 6072 7532 Yes Diesel, Yes Electric - Generator (Diesel), UL Hand pump (Unleaded), 1000L Trailer (Diesel)
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