www.traveldaily.com.au Tuesday 7th July 2020

Today’s issue of TD Qantas 747 farewell Cover-More refund offer QANTAS has announced three Travel Daily today has six EXCLUSIVE pages of news including our As with the 75% refunds to one-hour “farewell jumbo joy PUZZLE page. COVER-MORE Travel Insurance customers, Cover-More will flights” aboard its last remaining is set to provide 100% refunds refund travel agents the nett Boeing 747 aircraft. Cruise lines act on of policies covering departures amount, meaning commission on The services will depart from during the Australian ban the sale will be recalled. (13 Jul), (15 Jul) COVID-19 plans on international travel, with Cover-More has apologised for and Canberra (17 Jul), with the TWO of the world’s largest amended arrangements expected the time it has taken to change carrier responding to requests cruise companies have to be in place by the end of Jul. its policy, noting the exceptional from employees and customers announced the creation of a Some travel agents have been impact that COVID-19 has had on for one last chance to fly on the high-level “Healthy Sail Panel” to advised of the change, which the travel industry including its much-loved “Queen of the Skies”. develop enhanced cruise health applies to insurance policies with people, processes and systems. The COVID-19 pandemic has and safety standards. travel dates 24 Mar-17 Sep 2020, “We’re working hard to seen QF accelerate the retirement Norwegian Cruise Line Holdings replacing the previous refund of adapt our systems to enable of its jumbos (TD 25 Jun) with the (NCLH) and Royal Caribbean 75% of the gross amount paid. the expected large volume of special departures coming almost Cruises (RCL) say the panel will Active single trip policies for refunds,” the company said. 50 years since the first 747 joined offer its initial recommendations both domestic and international It’s understood Cover-More the fleet in 1971. by the end of next month, with travel will now be refunded will begin proactively contacting The flights will go on sale at the “open source” work freely 100%, and Cover-More will also eligible customers later this midday tomorrow, priced at $400 available to any company that top-up previously actioned policy month, and in the meantime no in Economy class, with all profits would benefit from the insights. refunds from 75% to 100%. action is required. donated to aviation museums in Cruise Lines International Customers who had already Unlike some of its rivals, Longreach and Wollongong. Association CEO Kelly Craighead elected to convert their policy Cover-More has continued to sell backed the move, commending into a credit note will also now policies through the pandemic “this and parallel efforts of all our have the option of a refund. to help facilitate travel by members large and small who Australians for compassionate are working tirelessly to develop reasons (TD 30 Mar). And suddenly appropriate protocols based on Abu Dhabi success However naturally Cover-More’s input from health authorities and RACHAEL Heelan from Ross Cancel for Any Reason product is y o u k n o w … medical experts in the US and and Turner Travel Associates has not currently available during the it’s time to abroad”. today been named as the winner COVID-19 pandemic. The panel will help the cruise of a luxury Abu Dhabi holiday start lines be certain that the plans flying with Etihad Airways, after Oneworld portal they submit for industry restart to taking part in the new Abu Dhabi THE Oneworld airline alliance something regulators and the US Centers for Specialist program (TD 12 May). has debuted a new online guide Disease Control “apply the best About 1,300 travel agents took new & trust to the health and wellbeing available public health, science part in the program, according to measures passengers can expect and engineering insights,” said Country Manager Jennifer Gaskin, in the magic while travelling with its members. RCL chief Richard Fain and his with other winners receiving The “one-stop customer NCLH counterpart Frank Del Rio. 21 prizes of $250 Westfield gift of beginnings resource” also gives information More details in today’s issue of vouchers during the promotion - on key airports in the Oneworld Cruise Weekly. see abudhabispecialist.com. global network, so users can prepare for upcoming journeys. ARE YOU READY? Oneworld CEO Rob Gurney said he hoped the innovation would give travellers “even greater Join the family peace of mind as they resume we’re ready their travel” - oneworld.com. MOBILE | FRANCHISE | LINK when you are Spanish webinars FOR A CONFIDENTIAL CHAT CALL STEVE SPAIN’S travel marketing agency Turespana is this month 0409 287 547 hosting a series of webinars in [email protected] which local operators share their love and passion for their regions MORE INFO > - register for the first one by CLICKING HERE. Travel Daily e [email protected] t 1300 799 220 w www.traveldaily.com.au page 1 BROUGHT INDUSTRY TO YOU BY SURVIVE & REVIVE SESSIONS Industry support Facebook CLICK Tuesday 7th July 2020 LIVE speaker series HERE Rezdy + SanSee Air NZ suspends bookings ONLINE tour and activity Window booking and distribution platform AIR New Zealand this morning short-term measure given the Rezdy has announced a new announced it will limit capacity limited capacity in quarantine Seat partnership with tourism hygiene on inbound international flights, facilities and we’re keen to and sanitisation certification in response to a request from the do what we can to help New CLEARLY there is a lot of pent- business SanSee, allowing New Zealand Government, with Zealand’s continued success in its up travel demand in Taiwan, operators to display a “shield” all new bookings suspended for fight against COVID-19,” he said. where local carrier China certification if they meet best the next three weeks. Customers affected by the Airlines has operated a “pretend practice COVID-19 health and “The move is to help ensure changes are being proactively to the leave the country” tour at safety precautions. the country is able to provide contacted from today, with Sonshan Airport in Taipei. SanSee conducts interviews quarantine accommodation Wallace saying the Air NZ contact The experience saw 90 avid with operators, providing expert for inbound passengers for the centre was currently experiencing travellers board a CI A330, after health advice, along with a free required 14-day period,” the very high demand. passing through security and guest health screening tool. airline said this morning. Outbound Air NZ services immigration before waiting Air NZ Chief Commercial and to international ports are not in the transit lounge prior to Customer Officer Cam Wallace affected by the new government boarding the plane. Webinar library said the carrier was also looking restrictions, nor are the carrier’s They were greeted by flight DESTINATION Webinars has at aligning daily arrivals with domestic flights within NZ. attendants and given a full just launched a new independent capacity available at managed safety briefing, along with library of on-demand, bite-sized isolation facilities, meaning some New Mekong trip a timely demonstration of updates for the Australian and customers will need to be moved everything the carrier is doing New Zealand travel trade. to another flight. PANDAW has announced the to tackle coronavirus. Currently comprising 30 He said the carrier had been debut of Naga Cruises, a new The full experience took three recordings, new videos are being working closely with officials to Mekong Delta cruise option hours, and included snacks in added weekly including updates understand how it can support offering one- or two-night the airport’s new restaurant - from airlines, destinations, cruise the Government’s efforts to itineraries between Saigon and and of course an opportunity operators, wholesalers and more contain coronavirus at the border. Phnom Penh leading in at US$98 for duty-free shopping. - destinationwebinars.com.au. “We accept this is a necessary per night - nagacruises.com.

Travel Daily e [email protected] t 1300 799 220 w www.traveldaily.com.au page 2 Keep your clients engaged and planning their next trip with keep dreaming... Tuesday 7th July 2020 Rex blasts Qantas assistance Fragile recovery reverses REGIONAL Express (Rex) has action is not competition on its urged the suspension of all merits, but rather predatory 20 Australian consumer spend on travel: News Corp Australia Index government aid for Qantas, after behaviour aimed at weakening 0 2 -7 -35 -52 -72 -89 -92 -96 -96 -96 -94 -94 -93 -91 -89 -83 -83 -78 -81 calling out what it describes Rex at a time when all airlines, 0 as QF’s “anti-competitive and including Qantas, are sustaining

10 Feb 17 Feb predatory behaviour”. operational losses, hoping that -20 Rex particularly highlights the if Rex collapses it will have the 24 Feb new Qantas route between regional aviation market to itself. -40 Sydney and the NSW regional “Given that Qantas has city of Orange (TD 01 Jul), saying enough money to engage in non 02 Mar the launch of the operation commercially-viable ventures, -60 09 Mar demonstrates that QF “has spare it clearly shows that Qantas Additional weekly data -80 in four sub-categories funds to incur additional losses does not need any financial is available,with CEOs simply to weaken its competitor assistance,” the regional carrier and CMOs welcome 16 Mar 15 Jun to reach out to News 22 Jun at this time of national crisis”. fulminated, urging the ACCC to -100 Corp Australia if that 01 Jun 08 Jun 23 Mar is of interest. 25 May 30 Mar 18 May 27 Apr Currently Rex’s two weekly use its new powers (TD 19 Jun) to 04 May 11 May 06 Apr 13 Apr 20 Apr flights to Orange average just intervene. 20 passengers each, with a load EXCLUSIVE WTTC summit factor of around 30%. THIS week’s consumer spending THE World Travel and Tourism “Qantas intends to flood this Exodus Travel Safe data from News Corp Australia Council (WTTC) is partnering with market with another 216 seats EXODUS Travels has released a reflects the current weakness of Carnival Corporation for a public a week, making it an aggregate new 2020 Travel Safety Charter the market, with border closures Global Science Summit scheduled load factor of 11% for the two and increased its booking and uncertainty impacting the for later this month. carriers,” Rex said. flexibility. soft rebound that was under way. The online event, taking place “Even if passenger numbers The company has introduced News Corp MD of Food and at midnight Australian eastern return to pre-COVID levels in more flexible cancellation terms, Travel Fiona Nilsson said that time on the evening of 23 Jul, the next 12-18 months, Qantas’ allowing a refund on the balance while accommodation and cruise will “share the latest scientific entry would see a minimum of of the land portion of their trip if spending showed continued knowledge and evidence- an additional 60,000 seats on this they cancel for any reason up to improvement, this was swamped based best practices related to market, making the overall load 42 days before the tour. by a drop in travel agent and prevention, detection, treatment factor for both carriers to be only A new 21-day no-fee flexibility airline bookings for the week. and mitigation of COVID-19”. 41%...this is clearly commercially guarantee enables customers to Nilsson also cited Kantar’s Participants will include global unsustainable,” the airline added. transfer to a future departure COVID-19 barometer research tourism leaders, government By contrast, even on some free of charge up to 21 days from late Jun (kantar.com) which agencies, destination partners routes where Commonwealth before their trip departure date. showed safety was still a leading and operators, with a “robust funding is available, such as In addition, the new Travel impediment to travel sentiment. line-up of world renowned Sydney-Toowoomba, QantasLink Safety Charter outlines new “While COVID spikes remain medical, epidemiology and public is not even recommencing flights. measures in regards to safe a threat to travellers, perceived health experts” to explore and QF’s new Orange route does not destinations, cleaning protocols, safety and ability to cancel last share best practice on the science qualify for government support. healthy small groups and minute will be key factors for of coronavirus - register at “It is obvious that Qantas’ specialist 24/7 guidance. booking,” Nilsson said. covidsciencesummit.com.

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Travel Daily e [email protected] t 1300 799 220 w www.traveldaily.com.au page 3 AFTA UPDATE from the Australian Federation of Travel Agents

FIRSTLY, AFTA would like to It is disappointing wish our friends at Travel Daily that the Victorian a Happy 26th Birthday. Bruce – New South and Jenny Piper and the Wales border has Tuesday 7th July 2020 entire team have been forced to worked tirelessly close, however we over the years acknowledge the Chimu Footsteps for Food in service of difficult role that our industry – the Government reporting with and Health honesty and Authorities have integrity the in protecting “days of our lives”. lives and containing the spread, Talking of celebrations, in a pre- whilst also re-booting the COVID-19 world, the Australian economy in a sensible way. This travel industry would be is a delicate balance and AFTA preparing to celebrate the 13th would like to assure members AFTA National Travel Industry that we are continuing to work Awards (NTIA) next Sat night. collaboratively with Government As a member of the industry, at a Federal, State and Territory you would know that the level to constructively navigate National Travel Industry Awards these challenges. are the annual hallmark event In these difficult times, a quote which celebrates and rewards which springs to mind is this: My excellence in our broad and therapist set half a glass of water diverse travel industry. in front of me. He asked if it was However, if the challenges an optimist or a pessimist. So, I CHIMU Adventures Qld Tickets in the raffle cost $40, we’ve faced as a collective over drank the water and told him I Relationship Manager James enough to feed a family of four the last six months are anything was a problem solver. McAlloon embarked on an for a week in many of the worst to go by, our industry does not Let’s be problem solvers. epic walk last week, from affected areas in South America. need champagne and fine food to Whilst works to contain Alexandra Headlands Beach on All proceeds from the raffle will demonstrate just how passionate the virus, there is no apparent Queensland’s Sunshine Coast to go directly to Footsteps for Food. and unified we are. The events reason that the other states and Bunbury, Western Australia. Footsteps for Food will take of this year have highlighted territories cannot collaborate to McAlloon’s project, called McAlloon across some of the the quality and resilience of our deliver interstate travel. Footsteps for Food is raising harshest landscapes in Australia, industry. There is a growing appetite money for South American averaging 40km per day, the For the months ahead we will amongst Australians to holiday, communities devastated by the equivalent of a marathon. need to continue to wear our and holiday at home this year, loss of tourism due to COVID-19. McAlloon is pictured being armour of strength and look upon and the ATAS travel agent is Chimu Adventures are backing farewelled by family, friends and challenges as opportunities for perfectly placed to make that McAlloon and are offering a trip colleagues - more HERE. transformation and growth. happen. to Antarctica as the winning prize in a raffle to raise money for Solomon bubble TC conf online Footsteps for Food. World Exp resumes SOLOMON Airlines has marked TRAVEL Counsellors’ (TC) WORLD Expeditions will resume the country’s Independence annual conference went Hawkes webinar its NT walks from Aug, following Day with initiatives to support virtual this year, following the the reopening of the Territory’s its tourism recovery with a postponement of the event, due REPRESENTATION firm borders on 17 Jul. Micronesia, Melanesia and to the COVID-19 pandemic (TD Canuckiwi has partnered with The Larapinta Trail in the Red Polynesia travel bubble. 26 Mar). Hawke’s Bay Tourism for a new Centre and the Jatbula Trail in The concept proposes This virtual occasion last month webinar series to take place begin the Top End will both resume, quarantine-free movement saw Travel Counsellors across on 22 Jul. with World Expeditions Chief between the coronavirus-free the country clock in with their CLICK HERE to sign up for the Executive Officer Sue Badyari countries, with no cases having cameras on, many of whom were 9am session and HERE to sign up saying the company was doing all been reported in the Solomon gathered in each other’s homes, for the 10am session. it could to help travellers get back Islands, or the Federated States ready to tune into motivational to domestic travel while being of Micronesia, Kiribati, the messages, milestones and True North is back cognisant of safety factors, by Marshall Islands, Nauru, Palau, inspirational stories. TRUE North has resumed introducing a range of COVID- Samoa, Tonga, Tuvalu and The theme, Moments That operations, with an amended safe operational measures, such Vanuatu. Matter, encouraged Travel sailing schedule to take place for as delaying time frames for the The airline is continuing to Counsellors to reflect and speak the rest of 2020. payment of trip balances. operate to its 23 domestic about the memories they have The yacht departed Boome on CLICK HERE for more on the destinations and today made and the moments that 04 Jul for its resumption sailing company’s health protocols. announced special fares and mattered to them during their for Western Australians only. The construction of the holiday deals across its network, time in home-based travel. CLICK HERE for the updated adventure travel company’s four with travellers able to save 10% The conference was opened schedule. campsites along the Larapinta off fares purchased 14-day in with a song and dance number More in today’s Cruise Weekly. Trail is progressing as scheduled. advance. performed by head office staff. Travel Daily e [email protected] t 1300 799 220 w www.traveldaily.com.au page 4 Sudoku TRICKY THE aim of Sudoku is to complete the entire grid using the numbers 1-9. Numbers can only be used once in each row, column, and 3×3 box.

Tuesday 7th July 2020

Pub quiz 1. How many colours are there on the flag of Ireland? 2. Which two airlines had planes hijacked during the 9/11 terror attacks? 3. What is the capital of Somalia? 4. Which city of the world are you in if you are visiting Rosenborg Castle? 5. What year did Canada’s famous rail service The Rocky Mountaineer launch? 6. What mode of transport did Sydney scrap in 2013? 7. Which country accounts for more rainforest area than any other? 8. Elon Musk is the founder for which space exploration www.sudokuoftheday.com – visit them and get a new Sudoku every day! every Sudoku a new get – visit them and www.sudokuoftheday.com company? 9. The UK’s famous London Eye is also known by what other name? Funnies Flashback 10. What decade saw the now defunct airline Ansett Australia founded? WE’VE trawled through the TD Window Seat archives to give you blast from the past. Here’s some gems from 11. What city is this collection of pictures spelling out? 10 Apr 2012: FINALLY, a solution has been found to the daily traffic hassle. A Dutch company has recently operated the first successful test flights of a flying car - the PAL-V, also known as the Personal Air & + + Land Vehicle. Employing gyrocopter and helicopter technology to help it gain lift and thrust, the machine abides with existing regulations in many major markets, allowing the vehicle to operate in both road and air traffic as it utilises existing roads and airstrips, can take Whose flag is this? off and land on both asphalt and grass, and is capable of reaching speeds up to 180kph. So next time you’re stuck in traffic, dream of the day you will be able to take off and fly right over it.

FOR those planning a holiday where time and money is no barrier, you may be interested to know that the world’s most expensive cruise is now on sale. Travelling aboard Silversea’s Silver Whisper, the cruise leaves Los Angeles in Jan next year an visits 28 different countries over an epic 124-day sailing saga. Onboard accom will be in the Royal Suite, which offers two bedrooms and two bathrooms, and all it will set you back is $1.92 million per couple.

ANSWERS 06 JUL Pub quiz: 1 Bern, 2 Eat it, 3 Denver, 4 Tonga, 5 The Moon, 6 Virgin THIS flag’s colours were based what was used on land, but most Galactic, 7 Oman, 8 Paraguay, 9 It collapsed, 10 The Pacific, 11 on those of a country whose people preferred the ship flags. Pakistan ([wolf] pack + e [note] + Stan [Lee]) shipbuilding was admired by this Over its history the country has Unscramble: acme, acne, ambiance, amicable, anaemic, balance, country’s ruler, only differing in had a few different designs on the cabal, cabin, cable, caiman, calamine, calm, came, camel, canal, the order of the colours. flag but has always come back to cane, cinema, claim, clam, clan, clean, climb, clime, IMBALANCE, The country had a different this one. lace, lance, mace, malice, manacle, maniac, manic, mica, mince, nice flag for its merchant ships to Do you know whose flag it is? Travel Daily e [email protected] t 1300 799 220 w www.traveldaily.com.au page 5 INTRODUCING THE TRAVEL DAILY TRAINING ACADEMY A NEW SOLUTION TO GROW KNOWLEDGE IN THE TRAVEL INDUSTRY. Tuesday 7th July 2020 CLICK HERE TO ENQUIRE Rees heli package Sabre Lotte deal Sydney XPT train QTIC details plan THE Rees in Queenstown LOTTE Hotels & Resorts has THE XPT will THE Queensland Tourism is keeping its hopes up for partnered with Sabre, with the cease operating its Victorian Industry Council’s (QTIC) Tourism Australian visitors this winter with South Korean luxury hotel chain segment of its Sydney- Industry Business Capability a heliskiing package priced from planning to expand its portfolio. route from today due to the Development Program (TD 18 NZ$695pp per night (A$654). The new partnership will give closure of NSW border with VIC. Sep 2018) has identified four key Highlights of the offering include Lotte greater visibility to travellers The service will only operate business activities to prepare for two nights of accommodation worldwide, with travel agents between and Sydney for reopening in a primarily domestic in a Lake View room, breakfast, now able to find content and now, with the last border crossing market. private airport transfers, four book hotel stays and ancillaries taking place after 11pm last night. Stage one will feature webinars heliski runs per person, barista- using Lotte’s unique label chain for the entire state and stage two made coffee and mulled wine, code, LL, on Sabre’s GDS. #FraserCares open will feature coaching. undercover parking, late Starting this year, Lotte will For registration and further checkout and a upgrade based on migrate more than half of its FRASERS Hospitality is details on the third year of the availability - call +64 3-450 1100. hotels to the SynXis platform. reopening its properties program, CLICK HERE. worldwide with its #FraserCares commitment to guests. Heightened health and safety initiatives to prioritise guests’ MONEY well-being include new cleaning WELCOME to Money, TD’s Tue regime and safe distancing feature on what the Australian win a cruise for 2 protocols. dollar is doing. AU$1 = US0.695 This month Travel Daily has partnered with Celebrity Cruises Get off your Quokka to give you the chance to WIN a free cruise for two people THE Australian dollar has onboard Celebrity Solstice departing Sydney. A RANGE of promotions have followed market optimism, been launched by the Rottnest making gains with the Reserve Island Chamber of Commerce to Bank’s cash rate decision celebrate the opening of Rottnest expected at 2.30pm today. Island to the public this month. The Aussie continued to rise The Get Quokka Happy alongside equity markets in campaign offers savings of up to overnight trading, with the Dow $103 per night on two-bedroom Jones rising by 460 points on a self-contained units, as well late surge. as the issuance of $20 “Rotto Yesterday’s domestic job data also showed a vast Dollars”, a voucher for day visitors improvement in job ads. which can be spent on activities,

T& CS + full prize details Wholesale rates this morning. island tours, restaurants and beverage options. US $0.695 Further incentives to visit UK £0.557 NZ $1.056 include the waiving of $25 In 25 words or less, tell us your Euro €0.615 admission fees for overnight favourite cruise port along the Japan ¥74.79 East Coast of Australia and visitors from 20 Jul until the end of Aug, a new pop-up beach bar Thailand ß21.52 why, and you could WIN! China ¥4.829 operated by Hotel Rottnest and a South Africa 11.76 reduced 25% admission deposit Canada $0.937 EmailEmail [email protected] [email protected] to to enter. enter. that can be paid in full up to 30 Crude oil US$43.14 days prior to arrival.

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EDITORIAL ADVERTISING AND MARKETING Suite 1, Level 2, 64 Talavera Rd Editor in Chief and Publisher – Bruce Piper Sean Harrigan and Hoda Alzubaidi Macquarie Park NSW 2113 Australia Editor – Jasmine Hanna [email protected] PO Box 1010 Epping NSW 1710 Australia www.traveldaily.com.au Contributors – Adam Bishop, Tel: 1300 799 220 (+61 2 8213 6350) Travel Daily is part of the Business Nicholas O’Donoghue, Myles Stedman, BUSINESS MANAGER Publishing Group family of Jenny Piper, Christian Schweitzer Jenny Piper Travel Daily operates by paid subscription business events news publications. [email protected] [email protected] to people within the travel industry - sign Produced each weekday since up at www.traveldaily.com.au. 1994, Travel Daily is Australia’s Travel Daily is a publication of TDaily Pty Ltd ABN 34 108 508 765. All content fully protected by copyright. Please obtain written permission to reproduce any material. While every care has been taken in the preparation of Travel leading travel industry publication. Daily no liability can be accepted for errors or omissions. Information is published in good faith to stimulate independent investigation of the matters canvassed. Responsibility for editorial comment is taken by Bruce Piper. Travel Daily e [email protected] t 1300 799 220 w www.traveldaily.com.au page 6