International Journal of Applied Research 2017; 3(1): 797-810

ISSN Print: 2394-7500 ISSN Online: 2394-5869 Impact Factor: 5.2 Analysis of corporate social responsibility practise of IJAR 2017; 3(1): 797-810 - A case study www.allresearchjournal.com Received: 15-11-2016 Accepted: 18-12-2016 Devanshi Dixit Devanshi Dixit Research Scholare, Abstract Department of Commerce, This paper studies Corporate Social Responsibility of Indian Railways under the title “Analysis of Dayalbagh Educational corporate social responsibility practise of the Indian railways-a case study” in which it is tried to find Institute, Agra, Uttar Pradesh, India out the Actual and Disclosure Corporate Social Responsibility practises of Indian Railways towards their Employees and Passengers with some suggestions and recommendations are covered in this study. The various statistical tools like T-Test, Weighted Average Mean, Bar Diagrams, Pie Charts have been used for the purpose of analysis.

Keywords: Corporate Social Responsibility, Indian Railways

Introduction

Corporate social responsibility: Corporate Social Responsibility (CSR) also called Corporate Responsibility, Corporate Citizenship, Responsible Business, Social Performance, Corporate Conscience and Corporate. The adherence to CSR has not only knocked the doors of corporate houses of developed countries but of the developing country like India too! Due to the growing awareness among the society regarding the lawful rights of masses, the

corporate world-wide are bound to do something concrete and result-oriented regarding CSR obligations. Corporate Social Responsibility (CSR) is viewed as a comprehensive set of policies, practices and Programs that are integrated into business operations, supply chains, and decision-making processes throughout the organization -- wherever the organization does business --and includes responsibility for current and past actions as well as future

impacts

Indian railways: Indian Railways ( IR) is a state-owned railway company, responsible for in India. It is owned and operated by the Government of India through the Ministry of Railways. It is one of the world's largest railway networks

comprising 115,000 km (71,000 mi) of track over a route of 67,312 km (41,826 mi) and 7,112 stations. In 2015-16, IR carried 8.101 billion passengers annually or more than 22 million passengers a day and 1.107 billion tons of freight in the year. In 2014–2015 Indian Railways had revenues of 1.709 trillion (US$25 billion) which consists of 1.118 trillion (US$17 billion) from freight and 451.26 billion (US$6.7 billion) from passengers

tickets. Railways were first introduced to India in the year 1853 from to Thane. Railways is the world's seventh largest commercial or utility employer, by number of employees, with over 1.376 million employees as of last published figures in 2013. Populism rather than business objectives continue to guide and determine the key investment decisions and new services of Indian Railway.

Corporate social responsibility in Indian railway. 1. Housing amenities: Housing is one of the serious issues responsible for dissatisfaction Correspondence and poor industrial relation of all the requirements of the workers; cheap housing Devanshi Dixit accommodation is of great significance. The Railway employees have to live either at Research Scholare, Department of Commerce, wayside station with poor amenities or at big station where the pressure of population creates Dayalbagh Educational shortage of housing accommodation except at abnormal rents, with the result employees Institute, Agra, Uttar Pradesh, often do not get suitable accommodation unless provided by the administration. India

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2. Medical and health services: Today various medical help in building up a better image of real life line of India services like Hospital, Clinic, and Dispensary facilities are called Indian Railway. provided by organization not only to employees but also their family members. The question of adequacy of medical Objectives of the study and sanitary arrangements in Railways has drawn attention  To Study and analyze the basic concept and rules of of the Railways Board since 1924.xiv The Railway Accident Corporate Social Responsibility practice in India.  To Survey the Corporate Social Responsibility 3. Welfare benefits-Staff Benefit Fund: Another activities of Indian Railway in Selected Railway significant welfare scheme developed in Indian Railways Division. has been the Staff Benefit Fund. The Staff Benefit Fund was  To Find and analyze the Corporate Social established on Indian Railways in the year 1931. Ministry of Responsibility disclosure practises of Indian Railway. Railways have decided to modify the distribution of modify  To suggest the best practise of Corporate Social per capita annual contribution of Rs.35/- to 315/- under Staff Responsibility to the Indian Railways Benefit Fund sanctioned vide Board’s letter under Staff Benefit Fund is an important channel for providing Research methodology additional facilities to railway employees and their families Selection of sample: indian railways in the spheres of education, recreation, Medicare, sports, Source of data- scouting and cultural activities. a) Primary source- The Primary data has been collected through Personal interview and Schedules. 4. Canteen facilities: Perhaps no employees’ benefit has b) Secondary Source – The Secondary data has been received as much attention in recent years as that of canteen. collected from Annual reports of Indian Railway, Canteen is a small cafeteria or snack bar, especially one in a authentic websites, previous research findings, articles, military establishment or place of work. and journals.

5. Educational facilities-Railways Schools: Railways Sample size: The sample 60 size of Respondents in Case Of administration provides the facilities of primary, middle, Passengers and 40 size of Respondents in Case of and high schools and colleges in those Railways colonies Employees where such facilities of requisite standards are not available in or near them and the State Government or educational Analytical tool: Quantitative- t-Test, Weighted Average organization are not willing to provide them. Mean.

6. Recreational activities: Indian Railways attaches due Presentation tool: Bar diagram, Tables, Graph. importance to recreation for its employees and provides excellent facilities through Institutes & Clubs for sports, Duration of the study: Study has been conducted for last libraries, etc. And Holiday Homes to enable the employees Two years data taken from the annual report of Indian and their families to enjoy holidays at nominal expenses. Railways (2013-2014 and 2014-2015). For the study under Indian Railway, CSR Disclosure practise- Annual Report 7. Retirement benefits in indian railways-a) Provident and for Actual Performance in CSR –Survey has been taken. Fund: Every Railways employee on completion of one year’s services is entitled to join, the provident fund, Hypothesis of the study-hypothesis 1: Null Hypothesis initially the Railway administrations’ contribution and H0=There is no significant difference between Actual interest thereon was extended only to permanent employees, Corporate Social Responsibility Practise and Disclosure The Provident Act, 1925, governs provident Fund and it Practise and Alternate Hypothesis H1=There is a significant means that a fund in which the subscriptions of the difference between Actual Corporate Social Responsibility employees are deposited against their accounts including Practise and Disclosure Practise. interest accruing thereon. b) Pension: Railways employees represented that the Hypothesis 2: Null Hypothesis H0=There is no healthy pension scheme provides more security then the provident Corporate Social Responsibility practise in India and fund Alternate Hypothesis H1=There is a healthy Corporate Social Responsibility practise in India Need of the study With an extensive network spread across the country, Indian Telechart Railways plays a key role in the social and economic development of India. In this context of Indian Railways, S. Parameters Has Been Considered In The Study For action choices emanating from changes in such factors as No. Csr In Indian Railways ownership and structure have the risk of antagonizing the 1 Housing Amenities three important stake holders - the government, the railway 2 Medical And Health Service 3 Welfare Benefits personnel and even the customers – who would like to see 4 Canteen Facilities the Indian Railways more as a not-for-profit organization. 5 Educational Facilities But still it provide fruitful support through corporate social 6 Safety Measures responsibility to the India for the welfare of the society. This 7 Retirement Benefits study is mainly being conducted to know what kind of CSR 8 Passenger Amenities Practices adopted by the Indian Railway. This study will 9 Services On Railway Stations 10 Environment Protection And Preservation

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Review of literature

S.no. Author Year Topic Research objective Findings Corporate Social This paper explains the corporate social Satinder Singh Responsibility 1. To study the regulatory responsibility practices framework for 1 Ashwarya 2015 Practices In India: environment for the CSR in companies and analyses the public Sharma Analysis Of Public India. companies CSR practices. Companies Corporate Social 1. To explain various initiatives Mr. Neelmani . In doing so, it discusses the growth and Responsibility (CSR) taken in the field of CSR by the 2 Jaysawal Mrs. 2015 the key challenges faced while trying to In India: A Review different companies of Sudeshna SahaῘ deliver the activities of CSR. India. The study gave a major focus on issues like a) To study the basic concept A Study Of Corporate Health, Education, Environment, Women of CSR. Social Responsibility Empowerment and Community Rupesh G. b) To understand the scope of 3 2015 (CSR) Initiatives In Development. Required data has been Sawant CSR under the Companies Act, India collected from the official websites of the 2013. companies and other reliable sources like

news papers, magazines etc. Linking Corporate To understand the extent of Social Responsibility This study implies that Indian companies CSR being followed and Puneeta Goel Reporting With need to adopt a comprehensive strategy to reported by the selected 4 and Dr.R.S. 2014 Corporate follow CSR policy implications and take companies on the defined Ramesh Performance: Evidence financial benefit of social performance in parameters. From Selected the long run.

Companies In India Corporate Social There are a number of public sectors The primary objective is to Responsibility Of limited companies know the importance of study the Corporate Social Paramasivan. C Public Sector CSR scheme in business. BHEL has 5 2014 responsibility programmes Savarimuthu. S Undertakings: A Case contributed a lot towards CSR. In this implemented by public sector Of BHEL, paper, study highlights the various limited (BHEL). Tiruchirappalli initiatives taken up by BHEL towards CSR. The present study addresses the issue of the It addresses the issue of the relationship in the midst of Corporate relationship in the midst of Corporate Social Financial Performance (CFP) and Corporate Financial Performance And Corporate Social performance (CSP) or Performance (CFP) and Corporate Financial Corporate Social Responsibility (CSR) in 6 Rupal Tyagi1 2013 Corporate Social performance Performance: A Link Indian connection under good management (CSP) or Corporate Social For The Indian Firms theory. The study utilized S&P ESG India Responsibility (CSR) in Indian Index as a substitute of CSP/ CSR of Indian connection under good firms for the first time over the 2005–2011 management theory periods. This study gives a comparative analysis of An Analysis Of Indian 1. To examine the employment generation by different sectors Prof. H.R.Uma, Railways Contribution contribution of Indian 7 2013 of the economy and highlights the Shruthi B.R. Towards Employment railways towards importance of Indian railways among all Generation employment generation. other employers. This paper traces the evolution of CSR in To throws light on the guiding India. Apart from gauging the changes in principles laid down by the the CSR scenario after the introduction of Draft Corporate Social Corporate Social the Companies Act 2013, it throws light on Gahlot Responsibility 8 2013 Responsibility: Current the guiding principles laid down by the Sushmita Rules (prepared by the Scenario Draft Corporate Social Responsibility Rules Ministry of Corporate Affairs) (prepared by the Ministry of Corporate and analyses the industry’s Affairs) and analyses the industry’s reaction reaction to the mandate. to the mandate. Sustainability Of This study has observed that these kinds of Corporate Social 1. To know the progress Dr. Amandeep CSR initiatives may become the role-model 9 2013 Responsibility In pattern of CSR practices Batra in the achievement of CSR objectives India (A Study Of Itc’s in India. world-wide. Initiative ‘E-Choupal’) An exploratory research design was chosen Corporate Social 1. To know how CSR in in order to develop a profound Vikramjit Responsibility (CSR): 10 2012 corporate follows. understanding of the research topic and to Kaur, Overview Of Indian society obtain in-depth data about the research Corporates objectives.

Analysis and interpretation-hypothesis 1: Null Disclosure Practise and Alternate Hypothesis H1=There is a Hypothesis H0=There is no significant difference between significant difference between Actual Corporate Social Actual Corporate Social Responsibility Practise and Responsibility Practise and Disclosure Practise.

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Sample of the study – employees: 40 Respondents has Schedule taken on Station in Agra been used in the study, under Personal interview and

Actual Disclosure S. Highly Highly Weighted Weighted Dissatisfied Neutral Satisfied N Parameters Dissatisfied Satisfied Average Average o. Mean Mean Freq % Freq % Freq % Freq % Freq % Housing 11.6 27.22 51.44 1 3 7.4% 5 13.4% 4 15 37.2% 13 30.4% Amenities % Medical 12.8 2 3 6.8% 4 10.4% 5 18 45.4% 10 24.6% 29.73 49.99 Aid % Welfare 3 3 9.4% 7 17.2% 6 14% 13 31.6% 11 27.8% 23.73 50.86 Benefits Canteen 4 4 10.4% 5 13.8% 3 8.4% 17 41.8% 11 25.6% 27.94 50.03 Facilities Educational 5 4 8.2% 8 20.8% 4 9% 15 39.8% 9 22.2% 25.8 50.18 Facilities Retirement 19.6 6 3 9.4% 5 10.4% 8 14 35.2% 10 25.4% 24.59 50.87 Benefits % Environment 10.4 7 3 8.6% 7 15.6% 4 16 39.8% 10 25.6% 26.73 50.19 Protection %

1) Age Interpretation: The above table indicates that out of the Age No. Of Respondents Percentage total respondents, 85% of the respondents were Male and Below 35 years 12 25% 15% were Female 35-45 years 14 35% Above 46 years 16 40% 3) Designation Total 40 100% Designation No. Of Respondents Percentage Official 7 17.5% Technical 9 22.5% Clerk 24 60% Total 40 100%

Interpretation: The above table indicates that out of the total number of respondents, 25% of the respondents were below 35 years of age, 35% of the respondents were between 35 years and 45 years and 40%of the respondents were above 46 years of age

2) Gender Interpretation: The above table indicates 17.5% are Offecials, 22.5% are Technical and 60% are Clerical in the Gender No. Of Respondents Percentage 40 Respondents. Male 34 85% Female 6 15% 1) Housing facilities Total 40 100% On Actual Corporate Social Responsibility-

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Interpretation: This above graph reveals that employee Interpretation: This graph shows the high rate of satisfied with high rate 29% are satisfied and low rate is 6% who are at 35% in medical and health by the employees. highly dissatisfied. On Disclosure corporate social responsibility On Disclosure Corporate Social Responsibility X W Weighted Average Mean X W Weighted Average Mean 23129.261 50.37 49.99 1078 41.48 22788779 49.62 51.44 1518 58.51 Number of patients treated in opd. Railways staff quater electrified

Source-Annual Account Report of Indian Railways

Source-Annual Account Report of Indian Railways Interpretation: The Number of patients treated in OPD is Interpretation: The housing amenities as compare to 2013- decreased by 1.49% in 2014-15 as compare to previous year 14 it increases by 41.07% in 2014-15 for the Railways staff as electrified quarter. The Weighted Average Mean is 51.44 Analysis between actual and disclosure corporate social responsibility Analysis between actual and disclosure corporate social responsibility

Interpretation: There is far difference between the actual Corporate Social Responsibility 51.44 and Disclosure Interpretation: There is far difference between the actual Corporate Social Responsibility 27.22 as a weighted Corporate Social Responsibilty 51.44 and Disclosure Average Mean. Corporate Social Responsibilty 27.22 as a weighted Average Mean. 3) Welfare benefits On Actual Corporate Social Responsibility 2) Medical and health facilities On Actual corporate social responsibility

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Interpretation: There is a high rate percentage is 26% Interpretation: There is far difference between the actual satisfied by employees on welfare Benefits and low rate is Corporate Social Responsibility 23.73 and Disclosure 8% highly dissatisfied Corporate Social Responsibility 50.86 as a weighted Average Mean. On Disclosure Corporate Social Responsibility- STAFF welfare and amnesties 4) Canteen facilities On Actual Corporate Social Responsibility X W Weighted Average Mean 4501.56 47.40 50.13 4994.51 52.6

Interpretation: The canteen facilities is high under satisfied with 33% by the employees and weighted average mean Source-Annual Account Report of Indian Railways 22%.

Interpretation: The Staff welfare and Amenities is On Disclosure Corporate Social Responsibility increased by 10.95% in 2014-15 as compare to previous year which shows the employees welfare. X W Weighted Average Mean 280.83 48.64 50.03 X W Weighted Average Mean 296.42 51.35 8983 58.95 51.59 6253 41.86 Departmental and licensee catering

Pension adalats

Source-Annual Account Report of Indian Railways Interpretation: The Pension Adalat Cases are decreased by 43.65% in 2014-15 as compare to previous year which is a Interpretation: The catering facilities by Indian Railways positive sight of Indian Railway for being kind in their has increased in both Departmental Catering by 5.55% in Pension fund. 2014-15 and in Licensee Catering by 159.53% in 2014-15 as compare to previous year Analysis between actual and disclosure corporate social responsibility Analysis between actual and disclosure corporate social responsibility

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Interpretation: There is far difference between the actual Interpretation: The students in the Railways School is Corporate Social Responsibility 23.94 and Disclosure decreased by 13.07% under Railways Ward and decreased Corporate Social Responsibility 50.03 as a weighted by 1.53% under Non-Railways Ward as compare to 2013- Average Mean. 14.

4) Educational facilities Analysis between actual and disclosure corporate social On Actual Corporate Social Responsibility responsibility

Interpretation: There is far difference between the actual Interpretation: The Educational facilities is satisfied by the Corporate Social Responsibility 25.8 and Disclosure employees at 32% and weighted average mean is 20%. Corporate Social Responsibility 50.18 as a weighted Average Mean. On Disclosure Corporate Social Responsibility: Indian railways school 6) Retirement benefits On Actual Corporate Social Responsibility X W Weighted Average Mean 168 52.66 50.13 151 47.33

Interpretation: The high percentage is 28 satisfied by the

Source-Annual Account Report of Indian Railways employees on Retirment Benefits.The weighted average mean is 20%. Interpretation: The Railways Schools is decreased by 11.25% in 2014-15 as compare to 2013-14. X W Weighted Average Mean 740.52 43.38 50.87 Railway ward and non-railway ward in the railway schools 966.4 56.61

X W Weighted Average Mean On Disclosure Corporate Social Responsibility: provident 27216 53.06 fund, pension and other retirement benefits 50.18 24068 46.93

Source-Annual Account Report of Indian Railways Source-Annual Account Report of Indian Railways

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Interpretation: The Indian Railways has increased the On Disclosure Corporate Social Responsibility: provident fund, pension and other Retirement Benefits by afforestation sapling planted on railway land 30.50% in 2014-15 as compare to 2013-14.

Analysis between actual and disclosure corporate social responsibility

Source-Annual Account Report of Indian Railways

Interpretation: The Afforestation of sapling planted on

Railways land has increased by 13.32% in 2014-15 as Interpretation: There is far difference between the actual compare to 2013-14, going for environment protection. Corporate Social Responsibility 24.59 and Disclosure Corporate Social Responsibility 50.87 as a weighted Average Mean Analysis between actual and disclosure corporate social responsibility

7) Environment protection and preservation On Actual Corporate Social Responsibility

Interpretation: There is far difference between the actual

Corporate Social Responsibility 24.59 and Disclosure Interpretation: The high percentage is 32 satisfied for Corporate Social Responsibility 50.87 as a weighted environment preservation and protection. The Weighted Average Mean. average mean is 21% Sample of the study – passengers: 60 Respondents has X W Weighted Average Mean been used in the study, under Personal interview and 69.13 53.12 Schedule taken on Northern Central Railway Station in Agra 50.19 61 46.87

Actual Disclosure S. Highly Highly Weighted Weighted Dissatisfied Neutral Satisfied N Parameters Dissatisfied Satisfied Average Average o. Mean Mean Freq % Freq % Freq % Freq % Freq % Canteen 48.71 50.16 1 1 5.4% 7 10.3% 5 7.6% 25 41.2% 22 36.5% Facilities Environment 2 8 14.2% 10 16.2% 9 15.2% 20 33% 13 21.4% 26.73 50.19 Protection 3 Medical Aid 9 14.4% 8 13.2% 8 14.6% 20 33% 15 24.8% 34.6 50.03 Passengers 4 18 29.6% 15 26.4% 10 16.6% 11 18% 6 9.4% 33.73 50.43 Amenities Safety 5 7 12% 9 14% 11 19.2% 17 28.2% 16 26.6% 33.15 50.09 Measures Services On 6 10 15.8% 8 14.8% 6 12.8% 22 33.2% 14 23.4% 35.28 51.07 Railways

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1) AGE Interpretation: This graph shows the high rate of satisfied at 24% in medical and health by the employees. Age No. Of Respondents Percentage 18-30 years 26 43.33% X W Weighted Average Mean 31-50 years 19 31.66% 31957 51.43 50.03 Above 21 years 15 25% 30168 48.56 Total 60 100% On Disclosure Corporate Social Responsibility

Interpretation: The above table indicates that out of the total number of respondents, 25% of the respondents were

below 35 years of age, 35% of the respondents were Source-Annual Account Report of Indian Railways between 35 years and 45 years and 40%of the respondents were above 46 years of age Interpretation: The medical Aid taken by passengers decreases by 5.93% in 2014-15 in Railway Sector. 2) Gender Analysis between actual and disclosure corporate social Gender No.of Respondents Percentage responsibility Male 42 70% Female 18 30% Toata; 60 100%

Interpretation: There is far difference between the actual Corporate Social Responsibility 50.03 and Disclosure Interpretation: The above table indicates that out of the Corporate Social Responsibility 34.6 as a weighted total respondents, 70% of the respondents were Male and Average. 30% were Female 1) Canteen facilities 1) Medical and health facilities On Actual Corporate Social Responsibility On Actual Corporate Social Responsibility

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Interpretation: There is high rate percentage is 27% On disclosure corporate social responsibility satisfied in canteen facilities by passengers and low rate 4% Periodic safety audits internal and external highly dissatisfied. Weighted Weighted X W Weighted Average Mean X1 W1 X2 W2 Average Mean Average Mean 72.11 47.08 of X1 of X2 50.16 81 51.92 31 53.44 81.03 52.91 50.06 50.23 75 48.08 27 46.55 On disclosure corporate social responsibility Rail neer

Source-Annual Account Report of Indian Railways

Source-Annual Account Report of Indian Railways Interpretation: The Periodic Safety Audit Is done internally as well as externally. In 2014-15 the periodic Interpretation: The Indian Railway provide water facility Safety Audit internal is decreased by 8% and Periodic as Rail Neer which increased its income by 12.36% in 2013- Safety Audit External is increased by 14.81% as compare to 14 as compare to previous year. 2013-14.

Analysis between actual and disclosure corporate social X W Weighted Average Mean responsibility 131 52.82 50.15 117 47.17

Consequential train accidents

Interpretation: There is lest difference between the actual Corporate Social Responsibility 50.16 and Disclosure Corporate Social Responsibility 48.71 as a weighted Average.

2) Safety measures Source-Annual Account Report of Indian Railways On Actual Corporate Social Responsibility

Interpretation: The Consequential Train Accidents is decreased by 11.96% in 2014-15 as compare to 2013-14 this shows the safety measures that Indian Railways took for the passengers.

X W Weighted Average Mean 90524 50.03 49.99 90390 49.96 Saftey category employee training

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Source-Annual Account Report of Indian Railways Interpretation: Indian Railways has reduced safety category employee training to the refreshers in 2014-15 as compare to 2013-14. Interpretation: The Battery Cars operated on the Railway Station for the Disability and Old persons that has increased Analysis between actual and disclosure corporate social by 20.58% in 2014-15 as compare to 2013-14. responsibility Analysis between actual and disclosure corporate social responsibility

Source-Annual Account Report of Indian Railways Interpretation: There is a difference between the actual Corporate Social Responsibility 50.43 and Disclosure Interpretation: There is a difference between the actual Corporate Social Responsibility 33.37 as a weighted Corporate Social Responsibility 50.09 and Disclosure Average. Corporate Social Responsibility 33.15 as a weighted Average. 5) Services by Indian railways On Actual Corporate Social Responsibility 3) Passengers amneties-On Actual Corporate Social Responsibility

Interpretation: There is 26% passengers satisfied by services in Indian Railways and 13% at lowest rate are highly dissatisfied. Interpretation: There is a highly dissatisfied at 22% on passengers amnesties by the passengers. On disclosure corporate social responsibility: e-tickets On disclosure corporate social responsibility: battery cars booking operated X W Weighted Average Mean X W Weighted Average Mean 1830.22 53.67 50.26 34 45.33 1579.82 46.32 50.43 41 54.66

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Analysis between actual and disclosure corporate social responsibility

Source-Annual Account Report of Indian Railways

Interpretation: The Indian Railways has provided E- Interpretation: There is a difference between the actual Ticketing Service so the e-tickets booking is increased by Corporate Social Responsibility 51.07 and Disclosure 15.84% in 2014-15 as compare to 2013-14. Corporate Social Responsibility 35.28 as a weighted Average. X W Weighted Average Mean 362.37 52.78 50.15 Final analysis of hypothesis 1-study of employees- 40 324.14 47.21 respondents

Travel and tourism income Actual Disclosure S. Weighted Weighted Parameters No. Average Average Mean Mean Housing 1 27.22 51.44 Amenities 2 Medical Aid 29.73 49.99 3 Welfare Benefits 23.73 50.86 Canteen 4 27.94 50.03 Facilities Educational 5 25.8 50.18 Facilities Retirement 6 24.59 50.87 Benefits Source-Annual Account Report of Indian Railways Environment 7 26.73 50.19 Protection Interpretation: The Indian Railways provided travel and

tourism service whose income increased by 11.79% in 2014-15 as compare to 2013-14.

X W Weighted Average Mean 1229 61.85 52.80 758 38.14

Maharaja express passengers

Interpretation: This graph shows that the weighted average mean disclosure practise is more as compare to weighted Source-Annual Account Report of Indian Railways average mean actual practise in all the segments by Indian Railways. Interpretation: The Indian Railways contributing the luxury Service to the passengers that has increased by Study of passengers- 60 respondents 62.13% in 2014-15 as compare to 2013-14.

S.No. Parameters Actual Weighted Average Mean Disclosure Weighted Average Mean 1 Canteen Facilities 48.71 50.16 2 Environment Protection 26.73 50.19 3 Medical Aid 34.6 50.03 4 Passengers Amenities 33.73 50.43 5 Safety Measures 33.15 50.09 6 Services On Railways 35.28 51.07 ~ 808 ~ International Journal of Applied Research

Interpretation: The study of the graph reveals that in all Hypothesis 2: Null Hypothesis H0=There is no healthy segments the weighted average mean of disclosure practise Corporate Social Responsibility practise in India and is more as compare to weighted average mean of actual Alternate Hypothesis H1=There is a healthy Corporate practise in all the segment by Indian Railways. Social Responsibility practise in India

Actual Disclosure S. No. Parameters has been considered in the study for csr in Indian railways Practise Practise 1 Housing Amenities 0 1 2 Medical And Health Service 0 1 3 Welfare Benefits 0 1 4 Canteen Facilities 1 0 5 Educational Facilities 1 0 6 Safety Measures 1 0 7 Retirement Benefits 0 1 8 Passenger Amenities 1 0 9 Services On Railway Stations 0 1 10 Environment Protection And Preservation 0 1 TOTAL 4 6 On these Series T-Test is used to analyze the result are

Column1 Column2 Column3 t-Test: Two-Sample Assuming Unequal Variances Disclosure Actual Mean 0.6 0.4 Variance 0.266666667 0.266666667 Observations 10 10 Hypothesized Mean Difference 0 df 18 t Stat 0.866025404 P(T<=t) one-tail 0.19893649 t Critical one-tail 1.734063592 P(T<=t) two-tail 0.397872979 t Critical two-tail 2.100922037

Findings and Disclosure Practise. Under Hypothesis 2, a Parametric The Analysis was done through the Quantitative tool-- t- Test called T-Test is used for data analytics by considering Test and Weighted Average Mean. Applied on the data. the ten Corporate Social Responsibility parameters with two Under Hypothesis 1, Weighted Average Mean is calculated variables that is Actual Practise and Disclosure Practise in 1 on the Actual and Disclosure Practise of Corporate Social means Yes and 0 means no. The Result found that the t- Responsibility Of Indian Railways. Considering the suitable statistics value. 866 is less than t-critical value 1.73 thus, parameters of Corporate Social Responsibility with a Null Hypothesis H0 is accepted and there is no healthy Sample size of 40 employees as Respondents and 60 Corporate Social Responsibility practise in India. Passengers as a Respondents The Results found that all the Weighted Average Mean of Disclosure Practise of the Suggestions Employees and Passengers are less as compare to the Indian Railways should improve their Actual Corporate Weighted Average Mean of Actual Practise. Thus, Null Social Responsibility that should in practical rather on piece Hypothesis H0 is rejected and accept the Alternate of paper. The healthy environment of Corporate Social Hypothesis H1 because there is a significant difference Responsibility should be kept for the Welfare of the between Actual Corporate Social Responsibility Practise passengers as well as of the employees. Services on

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Railways station should be provide to all the stations. Multidisciplinary Research. 2013; 2(1). ISSN Passengers Amenities should be available much more on the 2278‐0637 Pinnacle Research Journals 26 Railways Stations for the Physical Handicapped people and http://www.pinnaclejournals.com old people. Clean and hygiene environment should be there 11. Corporate Social Responsibility (CSR): Overview of even in Train coaches. Indian Corporates, Vikramjit kaur. International Journal of Management and Social Sciences Research Conclusion (IJMSSR) ISSN: 2319-4421, 2012; 1(3). i-Xplore The purpose of this study is well achieved. The Analysis International Research Journal Consortium Reveals the lacking phases of the Indian Railways, a super ‘ www.irjcjournals.org 48 Navaratna’ under Corporate Social Responsibility. Their 12. IRCTC CSR and SD Policy Report from website Disclosure practices are much more than their Actual Ministry of Indian Railway. practices that are followed towards the Employees and 13. Annual accounts and report of indian railways Passengers. The Indian Railways (IR) is a truly great 2013-14 institution called a “Life line of the Nation”. It is a global 2014-15 giant that operates profitably, effectively and with relatively 14. Website-www.indianrail.gov.in little government support. But it needs more Efficiency in their work with much more initiatives for the Employees as well as for the Passengers welfare. So that it can contribute more and more in the favor of the citizens of India.

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