13th Edition nygh.on.ca PATIENT SERVICES directory Welcome to North York General Hospital A Message from the President and CEO

At North York General Hospital (NYGH) we are committed to providing the best care and experience for our patients and their families. We are driven to advance health quality and sustainability through learning, inquiry and innovation. NYGH’s vision is based on what you, our patients and families, value. Together we developed our Patient Values, which include: respect, equity, safety, patient-focus, excellence, communication and trust. The Patient Values clearly set a bar of excellence that everyone at NYGH works to live up to. Our governance and leadership are committed to providing the best patient- and family-centred care possible and to create a great work environment for our staff, physicians and volunteers. NYGH is a leader in a number of areas. We are an early adopter of eHealth strategies that are transforming how we provide quality care and ensure patient safety. We were among the first hospitals to employ process improvement tools to advance the way we deliver care and we are a leading community academic hospital, preparing the health care providers of the future. We are achieving great things and our approach gives us the direction, the focus and the means to measure how we are doing. There is much work to be done, but optimism combined with wisdom, enthusiasm, and our learning culture will help us achieve our aspirations. As a community academic hospital we are guided by our mission to provide compassionate and quality care to diverse communities in north Toronto and beyond. Together we’re making a world of difference.

Dr. Tim Rutledge President and CEO

2 Patient Services Directory Table of Contents

About Us...... 4 Centre for Patients and Families...... 17 Directory: Clinics, Fire Alarms and Exits ...... 17 Programs, Services Pharmacy ...... 17 and Units Cafeteria and Food Services.. 18 NYGH Sites...... 5 Infection Prevention NYGH Medical Clinics and and Control ...... 19 Programs...... 5 Local Information...... 19 NYGH Non-Medical Services...8 Parking...... 20 NYGH Patient Care Unit Patient Satisfaction Survey.....21 Nursing Stations...... 10 Shops at the General Site...... 21 Visiting Hours...... 21 Admission Information Registration ...... 11 Areas of Care Accommodations Cancer Care ...... 22 (Hospital Rooms) ...... 11 Caring for Seniors...... 22 Insurance Information...... 11 Child and Teen Program ...... 22 Discharge (Going Home) ...... 11 Diabetes...... 22 Diagnostic Imaging...... 22 Your Privacy Emergency and Collection of Personal Health Urgent Care ...... 23 Information...... 12 Family and Community Important Information...... 12 Medicine ...... 23 Uses and Disclosure of Genetics ...... 23 Personal Health Information... 12 Laboratory Medicine ...... 23 Contact Us ...... 12 Maternal Newborn Care...... 24 Your Safety...... 13 Medicine and Elder Care...... 24 Mental Health ...... 24 North York General Surgery ...... 24 Foundation...... 15 Sign up to stay Patient Values...... 16 in touch!...... 25 Additional Information Index of Contributing Care Concerns...... 17 Advertisers...... 26 Chapel ...... 17 D.M. Alloway Health Resource

PLEASE NOTE: We are constantly changing to meet your needs. The information presented here may be subject to change.

nygh.on.ca 3 About North York General Hospital

North York General Hospital (NYGH) has proudly served our community since 1968. As one of Canada’s leading community academic hospitals – affiliated with the University of Toronto – we offer a wide range of acute care, ambulatory and long-term care services. We provide the best care possible for our patients and their families by focusing on operational and clinical excellence, learning and innovation, as well as being an active partner in the broader health care system. We are driven by an ongoing commitment to continually improve the services we provide to best meet the needs of our community and our employees. Our 5,000 staff, physicians and volunteers embrace the belief that patients and their families are at the heart of everything we do. Our community academic hospital has solidified its reputation as the training institution of choice for many resident physicians, nurses and other health care providers. We are partners and are affiliated with many academic and research institutions. NYGH is a member of the Central Local Health Integration Network (LHIN). With their support, our hospital continues to build on our strengths as a caring and innovative partner in health care for the region we serve.

Our Sites NYGH is a three-site community hospital serving north central Toronto and southern York Region. General Site: Our largest facility, the General site, is located at 4001 Leslie Street and offers a full range of services. All inpatient acute care services are located at the General site. Our 24-hour full service Charlotte & Lewis Steinberg Emergency is one of Canada’s busiest emergency departments. Branson Ambulatory Care Centre: Our Branson Ambulatory Care Centre is located at 555 Finch Avenue West and offers a wide variety of outpatient services. Our Urgent Care Centre, also located at Branson, is open weekdays from 9 a.m.–7p.m. and weekends/holidays from 9 a.m.–3 p.m., serving the urgent care needs of our community. Seniors’ Health Centre: The Seniors’ Health Centre is a long-term care facility located at 2 Buchan Court, providing inpatient and outpatient services for seniors. The primary focus of Specialized Geriatric Services is to help seniors living in our community maintain their sense of dignity and independence through improved heath and quality of life. Admissions to the centre are made through your local Community Care Access Centre.

4 Patient Services Directory Directory: Clinics, Programs, Services and Units

NYGH Sites General Site...... 416.756.6000 Location: 4001 Leslie Street, Toronto, ON M2K 1E1

Branson Ambulatory Care Centre...... 416.633.9420 Location: 555 Finch Avenue West, Toronto, ON M2R 1N5

Seniors’ Health Centre Location: 2 Buchan Court, Toronto, ON M2J 5A3 Outpatient Geriatric Services...... 416.756.6050 Long.Term Care Home...... 416.756.0066

NYGH Medical Clinics and Programs Assessment and Wellness Centre (WSIB Regional Evaluation Centre) ...... 416.756.6835 Location: General site

Breast Diagnostic Centre (BMO Financial Group)...... 416.756.6816 Location: General Site

Cardiac Education Program...... 416.756.6307 Location: General Site

Cardio.Respiratory and Neurology Services Location: General Site...... 416.756.6064 Location: Branson Ambulatory Care Centre...... 416.632.8742

High Volume Cataract Centre...... 416.633.9420 ext. 6601 Location: Branson Ambulatory Care Centre

Centre for Complex Diabetes Care...... 416.635.2575 Location: Branson Ambulatory Care Centre

Chemotherapy (Anne Tanenbaum Chemotherapy Centre)...... 416.756.6704 Location: General Site

Child and Adolescent Mental Health Clinic...... 416.632.8703 Location: Branson Ambulatory Care Centre

nygh.on.ca 5 Chronic Disease Self.Management Program...... 416.756.6624 Location: Seniors’ Health Centre

Community Respiratory Services...... 416.632.8700 Location: Branson Ambulatory Care Centre

Connect Hearing Location: Branson ...... 416.635.2558 Location: 4849 Leslie Street ...... 416.250.7786

Congestive Heart Failure Clinic...... 416.756.6978 Location: General site

Day Medical Unit...... 416.756.6625 Location: General site

Day Surgery...... 416.756.6230 Location: General site

Diabetes Education Centre...... 416.635.2575 Location: Branson Ambulatory Care Centre

Emergency (Charlotte & Lewis Steinberg)...... 416.756.6001 Location: General site

Endoscopy Clinic...... 416.756.6925 Location: General site

Family Medicine Teaching Unit...... 416.756.6980 Location: General Site

Genetics Program...... 416.756.6345 Location: General Site

Geriatric Services (Outpatient)...... 416.756.8060 Location: Seniors’ Health Centre

Medical Imaging Location: General Site Reception and X-Ray Booking...... 416.756.6167 CT Booking...... 416.756.6190 MRI Booking...... 416.756.6118 Ultrasound Booking...... 416.756.6176 Mammography Booking...... 416.756.6172 Angio/Interventional...... 416.756.6189 Nuclear Medicine...... 416.756.6258 Location: Branson Ambulatory Care Centre ...... 416.635.2550

6 Patient Services Directory Baruch/Weisz Outpatient Care Clinic …………………………416.756.6577 Location: General site

Mental Health...... 416.756.6642 Location: General site Adult Mental Health Outpatient Program...... 416.756.6642 Child and Adolescent Mental Health Inpatient Unit...... 416.756.6642 Day Hospital ...... 416.756.6642 Geriatric Psychiatry Program...... 416.756.6642 Inpatient Care...... 416.756.6642 Women’s Clinic...... 416.756.6642 Eating Disorders Program (Adults)...... 416.756.6642

Location: Branson Ambulatory Care Centre Addiction Program...... 416.756.6642 Child and Adolescent Outpatient Mental Health...... 416.756.6642 Day Treatment Program...... 416.756.6642 Mental Health Clinic...... 416.756.6642 Assertive Community Treatment Team (ACTT)...... 416.632.8708 Mental Health and Justice Treatment...... 416.632.8701 Outpatient Court Support...... 416.632.8701 Eating Disorders Program (Teens)...... 416.635.2400

Occupational Therapy...... 416.756.6669 Location: General site

Ontario Breast Screening Program...... 416.635.2550 Location: Branson Ambulatory Care Centre

Orthopaedic and Plastics Centre (Gulshan & Pyarali G. Nanji)...... 416.756.6153 Location: General site

Osteoporosis POWER Program...... 416.756.6624 Location: Seniors’ Health Centre

Pacemaker Clinic...... 416.756.6978 Location: General site

Paediatric Complex Care Clinic ...... 416.756.6479 Location: General site

Parkinson’s Program (Living Well with Parkinson’s)...... 416.756.6050 Location: Seniors’ Health Centre

nygh.on.ca 7 Prenatal Classes and Tours...... 416.756.6337 Location: General site

Pre-Operative Clinic...... 416.756.6375 Location: General site

Prostate Centre (Gale and Graham Wright)...... 416.635.2491 Location: Branson Ambulatory Care Centre

Stroke Prevention Clinic...... 416.756.6388 Location: General site

Speech-Language Pathology Inpatient Adult Services...... 416.756.6361 Location: General site Preschool Speech and Language Services...... 416.635.2616 Location: Branson Ambulatory Care Centre

Total Joint Assessment Centre (TJAC)...... 416.635.2415 Location: Branson Ambulatory Care Centre

Urgent Care Centre...... 416.635.2552 Location: Branson Ambulatory Care Centre

NYGH Non.Medical Services Research Ethics Board...... 416.756.6444 ext. 3485 Location: General site

Chinese/French Information Line...... 416.756.6522 Location: General site

Corporate Communications and Public Affairs...... 416.756.6127 Location: General site Email: [email protected]

Foundation...... 416.756.6944 Location: General site Email: [email protected]

Gift Shop...... 416.756.6094 Location: General site

Health Records...... 416.756.6207 Location: General site

8 Patient Services Directory Human Resources...... 416.756.6008 Location: 4000 Leslie Street, Toronto, ON M2K 1E1 Email: [email protected]

Information Desk...... 416.756.6093 Location: General site

Laboratory Reception...... 416.756.6234 Location: General site

Patient Accounts...... 416.756.6131 Location: General site

Patient Registration...... 416.756.6200 Location: General site

Patient Experience Office...... 416.756.6125 Location: General site Email: [email protected]

Pharmacy Location: General site ...... 416.756.6752 Location: Branson Ambulatory Care Centre...... 416.635.2588

Privacy Office...... 416.756.6448 Location: General site Email: [email protected]

Spiritual and Religious Care...... 416.756.6311 Location: General site

Security Location: General site ...... 416.756.6049 Location: Branson Ambulatory Care Centre ...... 416.756.6040 Location: Seniors’ Health Centre...... 416.756.0066

Volunteer Services Location: General site...... 416.756.6088 Email: [email protected]

nygh.on.ca 9 NYGH Patient Care Unit Nursing Stations Location: General Site Acute Geriatrics, 5 South East...... 416.756.6454 Adult Mental Health, 7 West...... 416.756.6660 Cardiology, 6 West...... 416.756.6614 Child and Teen Program, 3 North...... 416.756.6300 General Surgery, 5 North...... 416.756.6395 General Surgery and Gynaecology, 5 South...... 416.756.6324 Child/Adolescent and Geriatric Mental Health, 7 North...... 416.756.6880 Critical Care Unit, 6 South East...... 416.756.6458 Medicine and Stroke, 4 North...... 416.756.6388 Mother and Baby Unit, 2 West and 2 South...... 416.756.6286 Oncology / Freeman Centre for Palliative Care, 3 West...... 416.756.6617 Orthopaedics, 4 West...... 416.756.6398 Psychiatric Day Hospital, 7 South...... 416.756.6723 Respirology and Gastrointestinal (GI), 8 West...... 416.756.6507 Short-Term Rehab, 5 West...... 416.756.6608 Tippet Foundation Neonatal Intensive Care Unit, 2 North...... 416.756.6305 Volunteer Services Birthing Centre, 2 South East...... 416.756.6275

For numbers not listed...... 416.756.6000

10 Patient Services Directory Admission Information

Registration Insurance Information Patient Registration, the admissions The hospital does not have direct office, is located on the ground floor access to your insurance company to at the General site, across from the verify coverage on your behalf. Please Gift Shop. Please ensure you have contact your insurance company your health card with you and proper directly or have a family member verify identification when registering at your coverage if you are unsure. North York General Hospital (NYGH). Discharge (Going Home) Accommodations Your health care team will make (Hospital Rooms) sure you and your family are Types of Accommodations: prepared to be discharged from the hospital. Please ensure you have • Four beds: standard ward room. all your belongings, your aftercare Cost is covered for Ontario instructions, prescriptions and follow- residents with valid provincial up appointments arranged. For more health insurance (OHIP) information about the hospital’s • Two beds: semi-private room. discharge policies, please speak with Semi-private rooms are not your health care team. covered by OHIP, additional costs will apply • One bed: private room. Private rooms are not covered by OHIP, additional costs will apply We try our best to meet your accommodation preferences. Accommodations are prioritized by medical needs and will be granted according to availability. Please ensure you understand the financial commitment you are making for the accommodation you request. For questions about hospital billing procedures, please call Patient Accounts at 416.756.6131.

nygh.on.ca 11 Your Privacy

Collection of Personal • Teach Health Information • Conduct research • Plan, administer and manage our At North York General Hospital operations we collect your personal health information either directly from you or You have the right to access your from the person acting on your behalf. personal health records and to request With your consent, we may collect a correction if you believe there are your personal health information from any errors. You also have the right other sources if this information is to withdraw your consent for some needed to provide you with necessary of the above collections, uses and treatment. disclosures.

Important Information Contact Us NYGH is committed to protecting your For information about how to request personal health information from theft, copies of your health records or to loss and unauthorized access, use, request a correction, visit “Your Health disclosure, copying, modification or Information” under the “Patients & disposal. We conduct audits to ensure Visitors” section of our website or call compliance and perform investigations 416.756.6209. as required. For more information about privacy protection, to make a privacy Uses and Disclosure complaint or to withdraw consent, of Personal Health please contact us at 416.756.6448 or Information email [email protected]. You also have the right to complain NYGH uses and discloses your to the Information and Privacy personal health information to: Commissioner of Ontario. • Treat and care for you • Redirect and assist your visitors Contact the Commissioner at 416.326.3333 or mail your concern to: • Collect payment for your treatment and care where Information and Privacy necessary Commissioner/Ontario • Fundraise for facilities, equipment 2 Bloor Street East, Suite 1400 and program Toronto, ON M4W 1A8 • Comply with legal and regulatory requirements • Conduct patient safety and quality improvement activities (such as patient satisfaction surveys)

12 Patient Services Directory Your Safety

Patient safety is everyone’s • Know who is taking care of responsibility. North York you (name of your doctor, General Hospital staff, physicians and nurse etc.). volunteers are committed to providing • Know how long a treatment a safe environment. Our patients or procedure will last. and visitors play an important role in creating a culture of patient safety. If • Know how you should you are visiting the hospital or receiving expect to feel after a care, make sure to follow these eight treatment or procedure. tips to keep you or your loved one safe: 4. Enlist friends and family 1. Make sure staff wash their hands • Ask a trusted family member or friend to stay with you as • Everyone working in the your “health care partner,” hospital must wash their especially if you feel the hands. need for extra support or • Staff, physicians and advice. volunteers must wash their • Ask your health care partner hands before and after to be your “eyes and ears” – everything they do (this may to know what is happening not be in view of you). to you and why. • It’s always okay to ask if a • Ask your health care partner staff member, physician or to speak up if something volunteer has washed their seems strange. hands. • Make sure your health care 2. Know your medications partner knows how you feel • Ask the reason for all of your about resuscitation and life medications. support. • If you don’t recognize a pill, 5. Pay attention don’t take it. • Watch what is happening • Get written information around you. about your medication and • Know what is happening to read it. you. • Make sure you can read • If you don’t know, ask. and understand your prescriptions. • If you still don’t understand, please ask again. 3. Know about your care • You and your doctor should agree on exactly what will happen to you in the hospital.

nygh.on.ca 13 6. Speak up • Voice questions or concerns. • Don’t be embarrassed to point out something that seems wrong. • For example, you may want to ask about: • Treatments or procedures • Medications you should take and how to take them • The medical problem you have 7. Check for ID badges • Look for ID badges – all staff, physicians and volunteers must wear one. • Don’t let anyone who is not wearing an ID badge care for you. 8. Make sure you are the right patient • Staff must identify you before they provide care. • They must use two methods of identification every time. • It’s always okay to remind staff to use two methods of identification. For more information about safety, please contact the Patient Experience office at 416.756.6125 or email [email protected]

14 Patient Services Directory North York General Foundation

North York General Foundation supports North York General Hospital’s ongoing pursuit of excellence in providing innovative care for the whole family at every stage of life, now and for the future. Your gifts help NYGH provide superior, family-focused care delivered by highly-skilled health care professionals, as well as innovative research and world-class teaching. Honour a Loved One Charitable Business Number 88875 or Care Provider 1245 RR0001 Thanks to your generous support, our Tribute Gifts are a meaningful way to hospital provides the best care today honour your family, friends or a care and drives the health innovations of provider while supporting NYGH’s tomorrow. mission to provide the best care to our patients. You can choose to designate Your commitment to NYGH allows us your gift to a specific program area to: or to support the area of greatest • Invest in equipment and need within the hospital. Whether you technology for the best choose an e-card or a printed card, diagnoses and treatments you’ll be able to send a customized • Improve our facilities for more personal message to your honouree. effective patient care • Become leaders in developing Give in Memory best practices to serve our Remember a loved one with a heartfelt diverse population gift that honours their life while supporting patient care at NYGH. Visit www.nyghfoundation to… Give in Honour • Read donor, hospital and patient Honour your doctor, nurse, care stories or to send us your story provider or volunteer for their • Learn about the many ways to compassionate work by supporting the support NYGH excellent care, research and teaching • Connect with us through provided at NYGH. Facebook, Twitter and Google+ • Sign up for our e-newsletter, Celebrate a Special Occasion Connections Send a card to welcome a new baby, • Learn how to get involved with mark a graduation or an anniversary, our special events. say happy birthday, or express your gratitude. Contact the Foundation: For more information on making Phone: 416.756.NYGH (6944) a tribute gift, visit our website at Email: [email protected] nyghfoundation.ca.

nygh.on.ca 15 Patient Values

North York General Hospital’s Patient Values were created with help from patients, staff and members of our community. All of us at NYGH are committed to living our values every day. Let us know what we are doing well and what we can improve. The manager in the area where you or your family member is being cared for can help with any suggestions or concerns you may have. If you would like to discuss your experience further, please contact the Patient Experience Office. The office is located at the General site, 4001 Leslie Street, ground floor, room GSE 116. Office hours are Monday to Friday, 8 a.m.–4 p.m. Please call 416.756.6125PATIENT or email [email protected]. VALUES As a patient,

I will... Show courtesy and respect. Demonstrate understanding and patience. Provide accurate information. Ask for help when needed.

16 Patient Services Directory Additional Information

Care Concerns This is a library for patients, visitors and community members to find Each unit has a Clinical Team Manager reliable health information. The centre (CTM) who is responsible for quality houses a collection of brochures and care on their unit. If you have a concern pamphlets, two computers with access about any aspect of the care being to the internet, a printer and online provided, please ask to speak with the subscriptions for patient-focused health CTM who will assist in addressing your information. It is open 24 hours a day, concerns. seven days a week.

Chapel Fire Alarms and Exits General site: Exits and stairwells are clearly marked The Louise Kirby Multifaith Chapel throughout the buildings. During a fire is located on the ground floor at the alarm, all elevators return to the ground General site, near the Gift Shop. This is a floor and are non-operational. All fire 24-hour multifaith chapel. Sacred books doors automatically close until there and other religious items are available to is an “all clear” announcement on the assist with worship and prayer. speaker system. You should stay in Branson Ambulatory Care your room unless a member of the fire Centre: department or hospital staff asks you to leave. The multifaith chapel at Branson is located on the first floor, near the administration office and is open 24 Pharmacy hours a day. Sacred books are available The Pharmacy is owned and operated to assist with worship and prayer. by North York General Hospital. Get your prescriptions filled, purchase over- Seniors’ Health Centre: the-counter medications and medical The multifaith chapel is open 24 hours supplies, and receive medication a day. Cultural and spiritual services counselling and education services such are scheduled on a regular basis to fit a as a smoking cessation program. diverse range of spiritual and religious needs. General Site: Location: Ground floor D.M. Alloway Health Monday to Friday from 8:30 a.m.–7 p.m. Saturday and Sunday from 9a.m.–5 p.m. Resource Centre for Fill your prescription by visiting the Patients and Families pharmacy, calling 416.756.6752, or The D.M. Alloway Health Resource online at www.nygh.on.ca. Centre for Patients and Families is located on the ground floor across from the Gift Shop at the General site.

nygh.on.ca 17 Branson Ambulatory Care Tim Hortons Centre: Location: ground floor, cafeteria Location: Ground floor Hours: 7:30 a.m.–3 p.m. Monday to Friday from 9 a.m.–5 p.m. Monday to Friday Fill your prescription by visiting the Location: first floor, west lobby pharmacy, calling 416.756.6752 or Hours: 24 hours a day online at www.nygh.on.ca. Featuring: On-the-Go quick café items, baked goods, breakfast Cafeteria and Food sandwiches, and coffee. Services Subway Location: ground floor, cafeteria General Site: Hours: 10:30 a.m. - 8 p.m. daily Cafeteria Jugo Juice Location: ground floor, cafeteria Hours: Location: ground floor, lobby Breakfast: 7:30 a.m.–10:30 a.m. Hours: 8 a.m - 6 p.m. Monday to Friday Monday to Friday Lunch: 11a.m.–2 p.m. Thai Express Monday to Friday Location: ground floor, cafeteria On-the-Go 7:30 a.m.–3p.m. Hours: 11 a.m. - 7 p.m. Monday to Friday Monday to Friday Statutory holidays: Closed Vending Machines Featuring: hot meals, soup, Locations: Cafeteria and the Charlotte sandwiches, salads, fruit, pastries and & Lewis Steinberg Emergency waiting desserts, snacks and more area; beverage vending machines are Check out our weekly updated menu. located throughout the hospital Pizza Pizza Hours: 24 hours a day Location: ground floor, cafeteria Featuring: assorted snacks and drinks Hours: 11:00 a.m. - 7:00 p.m. Branson Ambulatory Care Monday to Friday. Featuring: pizza Centre: On-the-Go Kiosk Starbucks Location: first floor, near the Urgent Location: ground floor, lobby Care Centre Hours: 6:30 a.m.–7 p.m. Hours: 7 a.m.–5:30 p.m. Monday to Friday Monday to Friday 9a.m.–3:30 p.m. Featuring: coffee, tea, sandwiches, Saturday salads, pastries and soups. 9a.m.–3p.m. Sunday Vending Machines Statutory holidays: closed Location: first floor, near the Urgent Featuring: coffee, tea, pastries, Care Centre sandwiches and assorted snacks Hours: 24 hours a day Featuring: assorted snacks and drinks.

18 Patient Services Directory Patient Food Services: Kelsey’s During their stay at NYGH, patients 861 York Mills Road can choose from our Steamplicity 416.441.2781 menu for meals. All our meals are freshly made before they are delivered Baton Rouge Restaurant to you. Snacks are provided based on 5000 Yonge Street a written diet order. Please talk to your 416.218.0094 nurse or a food service associate if you have any questions about our patient Boston Pizza food services. 4841 Yonge Street #117 416.733.3172 Infection Prevention Spring Rolls and Control 4841 Yonge Street NYGH’s Infection Prevention and 416.250.7655 Control Program (IPAC) helps ensure policies and procedures are in place Shops at Don Mills to prevent and control infections. 1060 Don Mills Road All hospital staff receives infection 416.447.6087 prevention and control training to protect our patients from disease. Hotels Patients also play an important part Maryam Hotel North York in reducing the spread of infectious 170 Willowdale Avenue diseases. Remember to wash your 416.221.7236 hands frequently during your stay and if your visitors are ill, ask them The Westin Prince Toronto to postpone their visit until they are 900 York Mills Road feeling better. If you wish to contact an 416.444.2511 infection control practitioner, please speak to a member of your health care Holiday Inn Toronto Yorkdale team. 3450 Dufferin Street 416.789.5161

Local Information Best Western Plus Roehampton Restaurants Hotel & Suites Moxie’s Classic Grill 808 Mount Pleasant Road 1800 Sheppard Avenue East 416.4 87.5101 647.426.6677 Holiday Inn Express Toronto-North York Oliver & Bonacini Cafe Grill 30 Norfinch Drive Bayview Village 416.665.3500 2901 Bayview Avenue 416.590.130 0 Quality Inn & Suites East 22 Metropolitan Road 416.293.8171

nygh.on.ca 19 TTC Information Rates: Subway: Leslie Station – Sheppard Line 24 Hours or Less Sheppard trains run every 5-6 minutes every day. • $4.75 per half hour (30 minutes or Station Features: less) • Accessible: Yes • $22 day maximum (24 hours) • Token Vending Machine • $24 day pass (24 hours, with in • Centre platform and out privileges) • Parking Multiday Connections to GO Transit via Union • $56 (5 consecutive day pass, with Station in and out privileges) Bus: Leslie Bus # 51 • $60 (5 single-use pass, no expiry Runs every 16 minutes during rush hour date) from 6–9 a.m. and 3:30– 6:30 p.m. • $82 (15 consecutive day pass, with in and out privileges) Runs every 30 minutes during non- • $100 (10 single-use pass, no rush hour. Stops running at 1 a.m. expiry date) • $120 (15 single-use pass, no Parking expiry date) Parking fees are used to support Please note there are no refunds or patient care. upgrades. General Site: Please do not park at the main Paid visitors’ parking is available at entrance as it is a fire route and must the: be kept clear. • Main entrance visitor parking lot Branson Ambulatory Care • Charlotte & Lewis Steinberg Centre: Emergency Department visitor Paid visitors’ parking is available in the parking lot front lot of the Branson Ambulatory • Parking lot at 4000 Leslie Street Care Centre, accepting cash, Visa, (across the street from the MasterCard and American Express. hospital) Seniors’ Health Centre: AutoPay machines are located in the parking garage and inside the hospital Paid visitors’ parking is available near near the Emergency Department the main entrance to the nursing entrance. The AutoPay machines home. accept cash, Visa, MasterCard or A pay and display machine accepts American Express. The Parking Office coins, Visa, MasterCard or American is located outside the main entrance Express. City operated parking meters in the Visitor Parking Garage and is are located on Buchan Court open 24 hours a day. Parking Office: 416.756.6352.

20 Patient Services Directory Patient Satisfaction Survey Vendors’ Market We may ask you to share your opinion Location: ground floor, cafeteria about your care and experience by (also available at the Branson completing an anonymous survey after Ambulatory Care Centre) you have left the hospital. This survey, General site hours: 8 a.m.–5 p.m. by an external company called NRC Monday to Friday Picker Canada, will be mailed to your Branson Site hours: 8 a.m.–4p.m. home. Your feedback will be used to Monday to Friday help us evaluate the care and services we provide and to improve how we The Vendors’ Market allows vendors provide care in the future. to come in and display a variety of merchandise for sale including toys, Shops at the General Site clothing and jewellery. A portion of the proceeds from the Vendors’ Gift Shop Market are donated back to the Location: ground floor, lobby hospital. For more information about Hours: 10 a.m.–8 p.m. the Vendors’ Market please call Monday to Friday 416.756.6444 ext. 4316 or email 11 a.m.–5 p.m. [email protected]. Saturday and Sunday The Gift Shop offers a wide selection Visiting Hours of gift options including: cards, General Site: flowers, toys, baby and children’s Visiting hours are between 11 a.m.–8 clothing, candy, biscuits and books. p.m. every day. Flexible visiting hours If you cannot visit the Gift Shop are given to parents visiting children and would like to send a gift to a and for those visiting critically ill or patient or a staff member, please call palliative care patients. 416.756.6094 and a volunteer will help Seniors’ Health Center: deliver your gift. All proceeds are Visiting hours are between 9a.m.– donated back to the hospital. 7:30 p.m. every day.

nygh.on.ca 21 Areas of Care

Cancer Care convalescent care beds for people who need time to strengthen and North York General Hospital (NYGH) has recuperate before returning home. one of the largest cancer care programs in the Toronto region, with recognized expertise in breast, colon and prostate Child and Teen Program cancers. Our comprehensive cancer care NYGH is the University of Toronto’s services provide screening, diagnosis, number one community training site treatment, follow-up care and support. for paediatrics. Our hospital offers Patients and their families can quickly a wide range of medical and mental access a diverse range of cancer care health services to meet the complex services, including: needs of infants, children and teens. • The BMO Financial Group Breast Our services include paediatric Diagnostic Centre, part of the surgery, nutrition, eating disorders and Karen, Heather & Lynn Steinberg mental health. Our goal is to make our Breast Services hospital more child friendly to help children feel like they are at home. • Anne Tanenbaum Chemotherapy Centre • Freeman Centre for the Diabetes Advancement of Palliative Care The NYGH Diabetes Centre, located at • Gale and Graham Wright Prostate our Branson Ambulatory Care Centre, Centre has two unique centres to meet the needs of patients and their families • Charlotte & Lewis Steinberg with diabetes: the Diabetes Education Familial Breast and Ovarian Cancer Centre and the Central LHIN Centre for Clinic (Genetics Program) Complex Diabetes Care. Both centres Caring for Seniors enable and empower patients with diabetes-related needs to self-manage NYGH has a strong tradition of providing their health in order to achieve the best innovative and compassionate care for possible outcomes in a supportive and seniors. Specialized Geriatric Services caring environment. works to improve seniors’ well-being and independence. Our clinics provide Diagnostic Imaging a wide range of services which include, but are not limited to: outreach teams, The vast majority of patients treated geriatric emergency management, at North York General Hospital rely Parkinson’s disease, osteoporosis on the comprehensive range of and fracture prevention and memory imaging services we offer to ensure disorders. NYGH also has a long- an accurate diagnosis as well as the term care home at the Seniors’ Health most appropriate course of treatment. Centre (SHC) where residents live in a The hospital’s team of radiologists, supported environment. SHC also offers cardiologists, respirologists,

22 Patient Services Directory technologists, sonographers, network operates in partnership registered nurses and support staff with hospital specialists, embracing offer a wide variety of medical imaging continuity of care and leading-edge and cardio-respiratory services at both learning opportunities for physicians the General site (4001 Leslie St.) and and allied health care professionals. Branson Ambulatory Care Centre (555 Finch Ave. W.). Genetics NYGH’s Genetics Program offers a full Emergency and range of consultation, diagnostic and Urgent Care support services. We have one of the NYGH is a leading provider of largest cytogenetics laboratories and outstanding emergency care. The full- operate one of the largest maternal service Charlotte & Lewis Steinberg serum screening laboratories in the Emergency at the General site and the province. Our Genetics Program Urgent Care Centre at Branson deliver houses the largest genetics testing for high-quality care and treatment to over Huntington Disease in Ontario and is 120,000 patients and their families the only one in Toronto. annually. This makes us one of the busiest emergency services in Canada. Laboratory Medicine NYGH’s Laboratory Medicine Family and Community Department provides emergency Medicine and rapid response testing to quickly meet the needs of both patients NYGH believes that a trusted family and physicians. Laboratory Medicine physician should be central to your provides emergency services 24 hours health care. That is why we offer one a day. We work closely with various of the largest family and community areas of the hospital at two sites medicine programs in Canada, with providing over 600 types of tests and approximately 400 affiliated family close to 2 million test results annually. physicians. Our family practice

nygh.on.ca 23 Maternal Newborn Care Mental Health NYGH’s Volunteer Services Birthing NYGH’s Medicine Program brings Centre safely brings more than 5,800 together experts from many fields babies into the world each year. The to provide a wide range of inpatient centre’s exceptional facilities enable and outpatient services. Some of our the provision of integrated obstetrical outstanding medical services include: services, including the adjacent general medicine, cardiology, and Level 2 Tippet Foundation Neonatal critical and acute care for the elderly. Intensive Care Unit. The Maternal We continually provide excellent Newborn Care Program works hard family and patient services for the to ensure the birth of a child is a elderly and serve our community positive experience for expectant with comprehensive diabetes, chronic mothers and their families; throughout disease and ambulatory services. their pregnancy, labour, birth and postpartum. Surgery NYGH’s Surgical Program is dedicated Medicine and Elder Care to providing excellent, safe and NYGH’s Medicine Program brings evidence-based surgical care close together experts from many fields to home. We offer a comprehensive to provide a wide range of inpatient range of surgical services for all ages, and outpatient services. Some of our including: cancer surgery, orthopaedic, outstanding medical services include: paediatric, cataract, glaucoma and general medicine, cardiology, and ocular oncology surgery, as well as critical and acute care for the elderly. expertise in otolaryngology (ear, nose We continually provide excellent and throat), urology, plastic surgery, family and patient services for the oral, maxillofacial, general, vascular elderly and serve our community and thoracic surgery. The Gulshan with comprehensive diabetes, chronic & Pyarali G. Nanji Orthopaedic and disease and ambulatory services. Plastics Centre is the second busiest area of the hospital, following the emergency department. In addition, NYGH has the largest centre for orthopaedic joint assessment and surgery volumes in the Central LHIN. The majority of surgeries take place at the General site, which has 12 state- of-the-art operating rooms outfitted with the latest minimally invasive equipment.

24 Patient Services Directory Sign up to stay in touch!

North York General Hospital’s newsletter, The Pulse, offers monthly updates on news and activities as well as information on a range of health topics by our experts.

Keep connected to North York General Hospital by having The Pulse delivered right to your email inbox. Subscribe today by going to www.nygh.on.ca/thepulse.

nygh.on.ca 25 Index of Contributing Advertisers North York General is extremely grateful to all advertisers for helping to make this directory possible. Please note, an advertisement in this directory does not imply an endorsement by North York General.

Accommodations Physiotherapy MaryAm Suites...... 37 Striowski & Associates...... 27 Radisson...... 35 Plantar Orthosis Residence & Conference Centre...... 32 Walking Mobility Clinics...... 28 Bra & Swimsuit Boutique Respite Brava Boutique...... 27 Amica at Bayview...... 40 Bra Fitting Retirement Residences Brava Boutique...... 27 & Communities Community Support Services Amica at Bayview...... 40 Better Living Health Chartwell Gibson Retirement and Community Services...... 32 Residence...... 31 Cord Blood Bank Chartwell Lansing Retirement Residence...... 31 Progenics Cord Blood Cryobank...... 33 Four Elms Retirement Residence...... 38 Funeral Services L’chaim Retirement Homes...... 39 McDougall & Brown Funeral Home ..27 Rayoak Place...... 35 Home Health Care Services Shepherd Village...... 29 Alert / Best Nursing & Home Care....30 Terraces of Baycrest...... 36 Circle of Care...... 37 Viva Retirement Communities - Integracare...... 28 Thornhill Woods...... 30 Living Assistance Services...... 30 Senior Services Premier Homecare Services...... 32 North York Seniors Centre...... 34 Saint Elizabeth...... 31 Speech Therapy Senior Homecare by Angels...... 27 Closing the Gap Healthcare Group...28 Kosher Meals on Wheels Wigs Circle of Care...... 37 Fashion Wigs...... 36 Lingerie Gabi’s Wigs...... 41 Brava Boutique...... 27 Mastectomy Products Brava Boutique...... 27 Orthopedic Appliances Walking Mobility Clinics...... 28 2014-1

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28 Patient Services Directory Experience the Warmth of Retirement Living in Toronto

Come and visit us, moreover, see for yourself why Shepherd Village is your best choice for retirement living. Compare our selection of retirement accommodations, variety of social and life enrichment programs and of course the unequalled community where shopping, restaurants, golf course and professional services are all just a leisurely and safe walk away.

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30 Patient Services Directory Your parents helped you cross the Call us today to book street safely, ride a bike and drive a car… your personal visit & complimentary meal.

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WillowPublishingAd-Oct2014-OL.indd 1 2014-10-10 5:21 PM nygh.on.ca 31 The right care where you need it most

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32 Patient Services Directory Saving your Baby’s Cord Blood at birth could save the lives of your baby and other family members in the future

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nygh.on.ca 33 North York Seniors Centre has been serving older adults in your community since 1974!

Active Living Centre for 55+ Conveniently located on the Yonge subway line at Finch Avenue, the ALC offers a variety of activities & services that can support your health & wellness. Activities include: • Personalized program plan to meet your fitness, social & recreational goals • Physical activity classes for all levels of fitness • Life long learning classes • Social & recreational activities • Culturally specific activities for Chinese, Korean and Farsi speaking communities Looking for additional help? The Day Away Club provides older adults with physical frailties or cognitive challenges an opportunity to socialize, be active and have fun in a safe and caring environment. Transportation: NYSC operates a fleet of well maintained & comfortable vehicles. Our courteous drivers provide safe rides for clients living in the community. Personal support services are available to you during your hospital stay and at home to help you live safely and independently.

FOr mOre iNFOrmAtiON ON ANY OF Our ServiCeS ANd PrOgrAmS PLeASe CONtACt uS At: 21 Hendon Avenue | toronto, ON m2m 4g8 | 416 733 4111 | www.nyseniors.org

34 Patient Services Directory STAY COMFORTABLE

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nygh.on.ca 35 “Build your confidence, regain your strength.” New... Terraces of Baycrest Respite Care Program

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36 Patient Services Directory

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nygh.on.ca 37 38 Patient Services Directory nygh.on.ca 39 Respite Stays at Amica. Something to feel good about.

If you need a break as a primary caregiver to an elderly loved one, or they require TLC after hospital discharge, consider Amica for a comfortable, secure respite stay. Here they’ll have the comfort of a private suite with the peace of mind that professionals are on staff to attend to their needs. They will enjoy nutritious meals, the company of others and an endless range of activities that promote Wellness & Vitality™.

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40 Patient Services Directory Full service salon – we carry synthetic, human hair blends and fine quality European human hair. ABI’S WIGS We cater to clients with all hair loss due to G3561 Bathurst Street, Toronto, ON Chemotherapy and any form of Alopecia. 416.787.3129 PLEASE CALL FOR AN APPOINTMENT • 5000 WIGS IN STOCK #1 in the Wig/Hair Replacement Category

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Improve circulation to your legs and feet, help maintain muscle strength, flexibility and promote healthy bones by exercising regularly.

nygh.on.ca 41 42 Patient Services Directory Your Health Care Be Involved

Be involved in your health care. Speak up if you have questions or concerns about your care.

Tell a member of your health care team about your past illnesses and your current health condition.

Bring all of your medicines with you when you go to the hospital or to a medical appointment.

Tell a member of your health care team if you have ever had an allergic or bad reaction to any medicine or food.

Make sure you know what to do when you go home from the hospital or from your medical appointment.

Funding for this project was provided by the Ontario Ministry of Health and Long-Term Care www.oha.com

nygh.on.ca 43 North York General Address: 4001 Leslie Street, Toronto, ON M2K 1E1 Website: nygh.on.ca

http://www.facebook.com/NorthYorkGeneralHospital @NYGH_News http://www.youtube.com/nyghnews