Social Care and Support for Adults the Somerset Directory 2017/18

Social Care and Support for Adults The Somerset Directory 2017/18

View to Hinkley Point

The comprehensive guide to choosing and paying for care and support Community support • Care at home • Care homes • Specialist care For adults of working age and older people who have disabilities, mental health conditions, a sensory loss or general frailty.

Publications

Also available electronically at www.carechoices.co.uk and in spoken word through Browsealoud In association with www.carechoices.co.uk www.somerset.gov.uk Everyday is a new day at Notaro Homes

Life is often about the little moments. Enjoying coffee and cake in the morning, pottering about in the garden in the warm afternoon sunshine, visiting the animals in one of Care Homes & Locations our farms, singing and dancing or having a natter whilst knitting a jumper for the grandchildren. Immacolata House Care Home, Langport The Lodge Care Home, Langport A happy day is a day well spent. That’s exactly what we aim to La Fontana Care Home, Martock provide at Notaro Care Homes. You have the choice to plan your Casa di Lusso Care Home, Bridgwater day the way you want to. Some time alone, or sharing in a social Cedar Lodge and The Limes Care Home, Taunton activity, we provide a range of personalised activities to suit Aspen Court Care Home, Taunton everyone’s interests. Clarence Park Care Home, Weston-super-Mare Stuart House Care Home, Weston-super-Mare And with care and support tailored to suit your needs and provided the way you choose; all you need to think about is Alcohol Related how you wish to enjoy your day. Brain Damage (ARBD) Homes Notaro Care Homes… Vane Hill ARBD, Torquay Serenita ARBD, Weston-super-Mare so much more than exceptional care. Campania ARBD, Weston-super-Mare

Care at Home Live in Care (National) 0845 5190800 www.liveincare.com

Notaro Homecare Ltd N. Notaro Homes Ltd (North Somerset) 01934 422800 Queensmead Court, Bristol Road www.notarohomecare.co.uk Winscombe, North Somerset BS25 1PR www.notarohomes.co.uk 01934 422822 Contents Welcome from Somerset County Council 4 Care homes checklist 43 Regions covered by this Directory 4 How can Somerset County Council help you? 44 How can this Directory help? 5 Needs assessments 44 The role of Adult Social Care 5 Care eligibility 45 What is the diference between care and support? 6 Reablement 45 Where do I start? 6 Occupational therapy assessment 46 Help and advice 6 Carers’ assessments 46 Writing your support plan 8 Paying for care 47 Help for carers 9 Personal budgets 48 Carers’ information, support and counselling 9 Direct Payments 48 Young carers 10 What if I move home? 49 Paying for care homes 49 Health and wellbeing 10 Third party payments 51 Keeping active 10 What happens to your home? 51 Emotional and mental health 10 Running out of money 51 Support in the community 11 NHS Continuing Healthcare 52 Library services 11 Support for people who lack capacity 52 Learning and training 12 Specialist care 53 Somerset Volunteer Service 12 Dementia care 53 Somerset Active Living 12 Residential dementia care checklist 54 Transport and travel 13 Coping with a sensory loss 55 Staying safe from falls 13 Learning disabilities 55 Meals 14 Resource for those supporting children with Leaving hospital 14 additional needs 55 Equipment 15 Home Improvement Agency 16 Essential information 55 Community alarm services 16 Finding care options in your area 55 Occupational therapy 17 How solicitors can help 55 Daytime care and support 17 Safeguarding vulnerable adults 56 Making life easier at home 18 Making a complaint 57 The Registered Care Providers Association Ltd 58 Care and support at home 23 Home care 23 Other initiatives 58 Live-in care 23 ‘Tell Us Once’ service 58 Home care agency checklist 25 NHS 111 59 Home care providers 27 Healthwatch Somerset 59 Housing with support 38 Useful local and national contacts 60 Sheltered and retirement housing 38 Care home listings (see map on page 4) 66 Extra Care Housing 38 Index 86 Pathways 39

Care homes 39 All the listings in this publication of care homes, care homes Types of home 39 with nursing and home care providers are supplied by Checking quality 41 the Care Quality Commission (CQC) and neither Somerset Care homes contracts – independent advice 42 County Council nor Care Choices can be held liable for any errors or omissions. The information contained in Choosing a care home 42 this Directory was correct at the time of going to print. The inclusion of advertisements for homes and agencies To obtain extra copies of this Directory, free of in this Directory does not act as an endorsement or charge, call us on: 0300 123 2224. recommendation by Somerset County Council.

Visit www.carechoices.co.uk for further assistance with your search for care 3 Welcome from Somerset County Council

Welcome to the 2017/18 edition of the Somerset We work closely with colleagues in our health Care and Support Directory. I hope you will fnd services, registered care providers and the Care it valuable if you want to know more about what Quality Commission (the independent health and support or care is available for you, or for a relative or social care regulator) to raise the standards of care friend. If you pay for your care and support services and support in Somerset. If you would like to tell us yourself or if the local authority contributes towards about your experience of using any of the services the cost (see page 47), this Directory will help you to listed in this Directory, please phone us on: fnd the advice, care and support you need, that suits 0300 123 2224. your circumstances. National and local policies about social care change Somerset County Council is committed to helping every year, so please double check with us, or talk people maintain their independence and quality of with an independent fnancial adviser before making life, where possible in their own home. As you know, any decisions that have fnancial implications for you local authorities such as ours continue to be under or your family. signifcant fnancial pressures, yet we still wish to assist people in achieving their ambitions. Making You can contact us on: 0300 123 2224 for sure that the most vulnerable members of our information, advice and support or visit: communities are safe and well cared for still remains www.somersetchoices.org.uk/ If it is appropriate, this council’s highest priority. We know that deciding we can refer you to our own social care staf or the what care and support is best for you or someone right partner organisation. you care for can be difcult. Stephen T Chandler One in ten people in the UK cares for friends or family Director of Adult Social Services members. We support unpaid carers in various ways, Lead Commissioner Adults and Health for example by providing training, links to support Customer Contact: 0300 123 2224 groups and by contributing towards short breaks Email: [email protected] (often called respite). Please see page 9 for more Web: www.somerset.gov.uk information about carer support.

Regions covered by this Directory

West Somerset BATH AND NORTH SOMERSET NORTH EAST SOMERSET Care homes 66 Care homes with nursing 67 Cheddar Burnham- Frome on-Sea Wells Taunton Deane Shepton Minehead Glastonbury Mallet Care homes 67 Watchet Care homes with nursing 71 Bridgwater Street

Sedgemoor Dulverton Wincanton Care homes 73 Wiveliscombe Taunton Somerton

Care homes with nursing 77 Wellington Yeovil

South Somerset DEVON Ilminster Crewkerne DORSET Care homes 78 Chard Care homes with nursing 81 Mendip Alternative formats Care homes 83 This Directory is available electronically at www.carechoices.co.uk. Care homes with nursing 85 There is also a Browsealoud option for those requiring the information in the spoken word.

4 For assistance with fnding care and support, call Care Choices on 0800 389 2077 How can this Directory help?

If you need help and advice about support that is available to help you remain independent, or advice about care services or support for carers, this Directory is for you.

There is a wide range of services available to people across the county. Many of these can help make life easier and support you to stay healthy, active and independent. you can fnd solutions for yourself, but you can ask us The information in this Directory is designed so that for help and advice if you need it (see page 44).

The role of Adult Social Care

The frst thing many people want to know is, ‘can the care directly for advice, can now make contact with council help me pay for care?’ As a general rule, if you relevant groups and people that could help them have over £23,250 in capital and savings, no we can’t; develop new and diferent approaches to achieve the if you have less than this and you meet the national things they want. These are often more fexible and eligibility criteria for care, we may be able to. This is more suitable than traditional care. Someone from explained in much more detail starting on page 47. social care will also be on hand if you would like to talk with them. We have called this ‘Community Connect’. We know that many people and their carers, with a little support provided at the right time, can successfully live Accessing support early on, when you frst need it, at home and enjoy their life to the full, often without could help you to remain independent for longer. This help from the council. community way of working may also help reduce social isolation, help people create new friendships With this in mind, we have moved from being a social and perhaps even healthier communities. care system where people expected an assessment to lead to a service, to being part of a joined-up, Ultimately, it will mean that our reduced resources are community-based ‘system of support’, focusing on still available to support those with care needs that exploring community options and solutions that help signifcantly afect their wellbeing and whose needs people get on with their lives. We want people to are over and above what individual networks and remain in control of their lives, to remain independent community support can help with. and to have the opportunity to make their own choices about their care and support arrangements. Phone: 0300 123 2224 Web: www.somersetchoices.org.uk/adult/ To achieve this, we are linking closely with existing and information-and-advice/information-about- newly-created community and voluntary groups and social-care/drop-in-for-advice people who work to support people locally. This Directory covers some of these services, called We are also helping to set up local, friendly drop-in ‘support in the community’, before moving onto centres at venues across the county, where you can personal care services, such as home care and care pop-in for a cup of tea and discover the range of groups homes. The Directory doesn’t list all the community available that may be able to provide advice and support available in Somerset, but it may provide you support to help you continue to live independently. with ideas, so that, when you develop your support plan, you can also fnd out what else is available People who, in the past, may have contacted social locally.

Visit www.carechoices.co.uk for further assistance with your search for care 5 What is the difference between care and support?

In this Directory, ‘care’ is used to describe any service shopping and attending community groups. Of course, that helps with your personal care, for example, some people need a mixture of both of these things. helping you to get up, washed and dressed in the morning. It may be that you arrange what you need yourself, or that you ask us to help you. The important thing is ‘Support’ is anything provided to you that doesn’t that you have the right information to make your own include personal care, for example, domestic cleaning, choices. Where do I start? The best way to identify what care and support you yourself, things you can ask others to help you with need is by writing a list of the things you are fnding and things you would like to talk to us about. difcult. To help you do this, on page 8 there is a blank ‘support plan’ that you can complete. Firstly, write Although we have laid out the Directory so that it’s down the things you are fnding difcult, then, while easy to follow, the things you need may be built up reading the Directory, start to come up with solutions from each section, so that you end up with support that you can write in the boxes: things you can do for that is tailored to you.

Help and advice

Somerset Choices They work with people of all ages, dealing with a There are many more community support services variety of issues, although a considerable number of that may be right for you. Obviously, we can’t list them their clients are elderly with social care issues. Village all in this Directory. If you would like more information Agents also help to shape services by feeding back or advice, or access to a greater range of community information about gaps in service to the appropriate support options, look on our information and services body, for example transport provision. They can also website, Somerset Choices, which is the community motivate and support a community to respond to a services database for Somerset. local need by working together to address issues, by Visit: www.somersetchoices.org.uk helping them to set up a cofee morning for a group of lonely people or to start a volunteer car scheme. You can also visit our website: www.somerset.gov.uk For more information, phone: 01823 331222 or Alternatively, phone us on: 0300 123 2224 for visit: www.somersetrcc.org.uk/somerset-village- information or to request an assessment of your agents-project needs. Phone lines are open from 8.00am to 6.00pm Monday to Friday, and from 9.00am to 4.00pm on Advocacy Saturdays. Advocacy is an independent service to help people understand what they are being told and to support Village Agents their opinions to be heard. Providing Somerset’s rural communities with easier access to information and services. Understanding the care and support system can often be daunting, especially if you have no one to talk Village Agents are highly-trained individuals living things through with. An advocate will explain how in the parish ‘clusters’ they support. They help to some of the complex processes work and what the bridge the gap between isolated individuals and possibilities are for you. An advocate can help you tell organisations which ofer solutions to meet identifed other people what your needs and wishes are. They will needs. support you to speak for yourself whenever possible,

6 For assistance with fnding care and support, call Care Choices on 0800 389 2077 Help and advice continued but they can speak for you if you want them to. at: www.societyofaterlifeadvisers.co.uk or you can call: 0333 202 0454. If we think you would beneft from the support an advocate can provide and you have no one else Remember, any fnancial adviser who recommends available to you who can do this, such as a family investing your money against specifc fnancial member of friend, with your permission we will ask an products must be regulated by the Financial Conduct advocate to become involved. Authority (FCA). Visit: www.fca.org.uk for more information. In Somerset, our independent advocacy service is provided by Swan Advocacy, which provides a There is also a number of organisations that will provide number of specialist advocacy services for adults. free advice about funding care and support. These are Swan Advocacy, Somerset ofce, a good place to start if you are looking for information Hi-point, Thomas Street, Taunton TA2 6HB and want to see what sort of options are available. Phone: 0333 344 7928 Email: [email protected] Citizens Advice Bureau Web: www.swanadvocacy.org.uk www.citizensadvice.org.uk

Seeking fnancial advice The Money Advice Service ofers information on Planning for your future care and support needs can paying for care or the option to speak to an online be complicated and funding care can be expensive. adviser. You can phone them on: 0800 138 7777 or Professional advice may be helpful for you (and your visit: www.moneyadviceservice.org.uk family) to identify the most suitable and cost-efective solution. The Society of Later Life Advisers can help you fnd advice on how to make fnancial plans for Everyone is encouraged to seek unbiased, expert care in your old age. You can phone them on: advice from independent fnancial advisers to help 0333 202 0454, or use the website: work out how to pay for long-term care. Independent www.societyofaterlifeadvisers.co.uk to search fnancial advisers are regulated by the Financial for a regulated fnancial adviser in your area. Conduct Authority (FCA) and must take responsibility for the suitability of any product they recommend. The NHS Choices website has lots of information on funding care and support: www.nhs.uk/ Unlike advisers who are tied to particular providers, conditions/social-care-and-support-guide specialist care fees advisers can ofer advice on products from across the whole market. Age UK has a good website with advice for older people and those planning for their later years. Visit: You can fnd a list of independent fnancial advisers www.ageuk.org.uk or phone: 0800 678 1174. who are accredited by the Society of Later Life Advisers SEARCHING FOR CARE OPTIONS IN YOUR AREA?

With so many providers to choose from, where do you start? • find care providers quickly and easily • search by location and care need www.carechoices.co.uk • information on care quality • links to inspection reports • additional care provider information, photos and direct website links • brochure requests Developed by the publisher of this Directory Alternatively, call our friendly team on 0800 389 2077 to talk to someone directly.

Visit www.carechoices.co.uk for further assistance with your search for care 7 Writing your support plan

Completing your support plan may help you to identify what you need. Then, browsing this Directory, and researching what’s available where you live, may help you find solutions. It is very similar to what we would use during an assessment.

1. List the things you are fnding more difcult to do, 2. Write down anything you already have in place or feel you would like more support to do. This to help you, for example, family or other support could be one thing, or lots of things – try to list all networks, or other solutions that you arrange for the things that are important to you. yourself.

3. Write down the help and support that others 4. If there are still things you would like to achieve could provide for you that you could arrange that you have no solution for, write down the yourself, for example, a friend or family member, things that you would like to talk to us about. a local community group or a simple piece of

equipment.

If there is something you’ve written down that you can’t find a solution for, please contact us on: 0300 123 2224.

8 For assistance with fnding care and support, call Care Choices on 0800 389 2077 Help for carers Somerset County Council and the Somerset Clinical • information on other agencies and organisations that Commissioning Group jointly fund a carers’ support support carers; and service. This is a universal service for unpaid carers and • advice on how to get help from social care. former carers in Somerset. A carer is anyone who helps another person, usually a relative or friend, in their The service uses a ‘one stop shop’ approach so that day-to-day life. This is not the same as providing care people who contact them can receive the support they professionally or through a voluntary organisation. need, when they need it, from one point of contact.

Carers are a valued part of the community. Many carers Compass Carers – until October 2017 do not think of themselves as carers; they see caring as Phone: 01823 255911 an extension of their role as partners, parents, children, Email: [email protected] relatives and friends of the person they look after. Web: www.compasscarers.org.uk Many don’t know that there is information, advice and support available. Community Council for Somerset – from October 2017 The aim of the carers’ support service is to improve the Phone: 01823 331222 quality of life for carers and former carers in Somerset. Email: [email protected] Unpaid carers can contact the service for: Web: www.somersetrcc.org.uk • emotional support; • helpful information; For information about carers’ assessments please see • how to access local carers’ support groups; page 46.

Carers’ information, support and counselling

There’s a list of information sheets for carers at: • outpatient services; www.somerset.gov.uk/carers which can be viewed • day services; online, saved or printed. They help to explain who a • residential care and short breaks; and carer is and some of the things carers might have to • contacting social workers and community deal with in their caring role, as well as giving advice psychiatric nurses. about what support is available and the services we can provide for carers in Somerset. If you would like Carers’ champions us to send you copies of these publications, please Most GP surgeries in Somerset have a member of phone us on: 0300 123 2224. staf who is a carers’ champion. They can add you to the Carers Register. This will alert a GP that you are There are many learning and training opportunities a carer when you attend an appointment and may available to carers. These can be designed to help also help you access preferential appointment times with their caring situation, for example, basic frst and carer health checks. The carers’ champion can aid, maintaining personal wellbeing, and other provide information about where to go to fnd out opportunities that ofer personal development. more about carers’ services. Phone us on: 0300 123 2224 to fnd out more. Breaks for carers Supporting someone with a mental health There are diferent ways of getting a break from condition caring, anything from a few hours to a few weeks. Carers assessment workers are based in community mental health teams. They specialise in assessing the Contact the carers’ support service for the most up- needs of carers who care for someone with mental to-date information. Carers UK provides advice for health issues and can advise carers about: carers. Visit: www.carersuk.org or phone: • inpatient services; 0808 808 7777.

Visit www.carechoices.co.uk for further assistance with your search for care 9 Young carers

We have young carers co-ordinators who: including: • assess the needs of young carers; • answering questions and giving advice; • support young people (18 years old and under) • speaking up for young carers so that ideas and who have caring responsibilities; needs are heard; • promote recognition and awareness of the young • introducing young carers to one another; and carer’s needs and achievements; and • organising groups and activities to have fun and a • work alongside other agencies to develop break away from home. schemes and services that support young carers. You can fnd out more about the young carers co- They provide information, advice and support, ordinators by phoning: 0300 123 2224. Health and wellbeing We can all make small changes to diet and lifestyle • getting out and about; which can help improve physical and mental health. • spending time with others; For example, you can reduce your risk of long-term • keeping your mind stimulated; health conditions, such as heart disease, stroke, • staying warm; cancer or diabetes, by making healthier choices. • having an adequate income; • having a healthy diet; and Things that can infuence health and wellbeing • staying safe from falls. include: • spotting the signs and symptoms of illnesses; Information on all of these is available on the • staying active; Somerset Choices website: • keeping a healthy weight; www.somersetchoices.org.uk

Keeping active

Keeping active as we get older is really important of information about activity opportunities across for physical and mental health, so visit the Zing Somerset, including activities for people who are less website: www.zingsomerset.co.uk which has lots mobile.

Emotional and mental health

As with our physical health, there are things we can Notice the changing seasons. Refecting on your do to help improve our mental health. What is good experiences will help you appreciate what matters to for our bodies is also good for our minds. Here are you. some steps we can all take: 4. Keep learning – Learning new things will 1. Connect – Connect with the people around you – make you more confdent, as well as being fun. Try family, friends, colleagues and neighbours. something new. Rediscover an old interest. Learn to play a musical instrument or how to cook something 2. Be active – Step outside. Go for a walk. Work in new. your garden. Go dancing. Exercise makes you feel good. 5. Give – Seeing yourself, and your happiness linked to the wider community can be rewarding and 3. Take notice – Be aware of the world around you creates connections with the people around you. and what you are feeling. Remark on the unusual. Thank someone. Smile. Volunteer your time. Join a

10 For assistance with fnding care and support, call Care Choices on 0800 389 2077 Emotional and mental health continued community group. Look out, as well as in. and non-proft organisations. You can fnd more information on Somerset Choices: There will be times when you are worried about your www.somersetchoices.org.uk own or someone else’s mental health. Often the • Talking therapies, provided by Somerset best thing to do is to visit your GP to talk about the Partnership NHS Foundation Trust, which are free situation and they will be able to advise on what to and confdential. It ofers a range of therapies do next. They will talk with you about what help or including cognitive behavioural therapy. As well services are available for you. as your GP referring you, you can contact them yourself by phoning: 0300 323 0033 or using their Some of these include: online form: www.somersettalkingtherapies. • Support for your emotional and mental nhs.uk wellbeing through the wide range of community • Specialist mental health services provided by organisations in Somerset. These are often Somerset Partnership NHS Foundation Trust, which delivered in local communities by voluntary your GP can discuss with you. Support in the community As we get older, staying involved with families, You can visit our information and services website to friends and local communities supports emotional explore lots more community support available in and mental wellbeing, which is just as important as your area: www.somersetchoices.org.uk looking after physical health. Loneliness and isolation afects many people in later life; this afects quality of There are also regular drop-in Community Connect life and is shown to be harmful to health. events held in a venue near you. See page 5 for more information on Community Connect. There are lots of clubs and groups in local communities across Somerset helping to keep The Silver Line people connected. These include: The Silver Line is the only free confdential helpline • groups that meet to provide companionship – providing information, friendship and advice to they may even arrange for someone to collect you older people, open 24-hours a day, every day of to take you to group meetings; the year. • pubs that provide meals, often at great value, where you can meet up with friends; Specially trained helpline staf can: • befriending schemes, where volunteers can come • ofer information, friendship and advice; and visit you at home or accompany you if you • link callers to local groups and services; and would like to go out; and • ofer regular befriending calls. • organisations that can help you with some Phone: 0800 470 8090 domestic tasks, such as cleaning, shopping, Web: www.thesilverline.org.uk gardening, or simple repairs to your property.

Library services

Somerset libraries ofer a range of services, including hold printed books. There are special collections of reading for everyone, basic computer skills training, books to help manage health and wellbeing through free computer use and Wi-Fi in a network of 34 libraries recommended self-help books – including dementia, across the county. Talking books are available in many mental health and autism collections. libraries and may be accessed free of charge by people who are blind, partially-sighted, dyslexic or unable to Library members can also download e-audio books

Visit www.carechoices.co.uk for further assistance with your search for care 11 Library services continued and e-books from: www.librarieswest.org.uk Library Service or fll in an application form, which is available from libraries and the Somerset County Libraries host a range of events, from knit and natter, Council website: www.somerset.gov.uk craft activities and poetry sessions to reading groups and family history events – you can fnd out more at Mobile libraries your local library. These support people in isolated communities by providing a selection of books and library resources. Home Library Service The mobile library will visit a number of communities Provided by the Royal Voluntary Service (RVS), this during the day, and some stops are linked to local is a free service for people who cannot visit a library schools. themselves or for people in long term care. RVS volunteers will support you to choose your books and To fnd out where the mobile library stops, please go other library resources and deliver these to your home. to: www.somerset.gov.uk/mobilelibrary or phone Phone: 0300 123 2224 to register for the Home Somerset Direct on: 0300 123 2224.

Learning and training

Somerset Skills and Learning provides a wide range fy fshing, to courses to develop caring skills, such as of courses for people of all ages, whether you want listening and counselling, and dementia care. to get a qualifcation, exercise your mind and body or discover a new pastime. For more information, phone: 0330 332 7997 or visit: www.sslcic.co.uk where you can search for courses These include everything from Nordic walking and or download a brochure.

Somerset Volunteer Service

The Somerset Volunteer Service (SVS) matches Volunteering opportunities include: people to the many volunteering opportunities that • a community support role – supporting people support Adult Social Care and other council services. with possible social care needs; A new dedicated website explains all the • community volunteers for Adult Social Care; volunteering opportunities available, visit: • Active Living volunteers; www.somersetvolunteer.co.uk or you can phone • volunteer drivers; and the team on: 01278 664180. • Leaving Care Services volunteers.

Somerset Active Living

There is a thriving Active Living network in Somerset diferent days and times of the week and some ofer with over 120 community groups, clubs and lunches. organisations. They ofer the opportunity for people to come together, enjoy the company of others and Somerset You Can Do leads the whole Somerset Active develop new friendships and social circles. Active Living Network. The network is supported by hundreds Living Groups are vibrant ‘hubs’ providing a café style of volunteers who have a variety of roles, including environment, a variety of activities and information group co-ordinators and more universal volunteers. about preventative services. They may ofer light exercise, development and learning of new skills and Find out more and search for an Active Living Centre knowledge, access to advice, and information about near you at: looking after your health and wellbeing. They run on www.somersetactiveliving.org.uk/welcome

12 For assistance with fnding care and support, call Care Choices on 0800 389 2077 Transport and travel

There is a wide range of community and accessible Blue Badges transport services available to people living in The Blue Badge Scheme provides national parking Somerset whose needs are not met by conventional concessions for people with severe walking difculties public transport. These could be the ‘SLINKY’ demand who travel as drivers or passengers. The scheme responsive transport service funded by Somerset is also for people who are severely sight impaired. County Council or community transport and People who have Blue Badges can park close to their community car schemes. The schemes ofer a mix of destination in on-street parking and some car parks. vehicles, from accessible minibuses to cars driven by volunteers, with availability varying depending on For detailed information about Blue Badges please where you live. look on our website: www.somerset.gov.uk/bluebadge SLINKY transport services This is an accessible, demand responsive, door-to- The fastest way to apply for or renew a Blue Badge door bus service that can be used for everything is online at: www.gov.uk/apply-blue-badge or from health appointments to shopping trips. SLINKY you can phone us on: 0300 123 2224 to ask about services operate in diferent parts of Somerset, all applying for one. ofering free travel to concessionary bus pass holders. To fnd out how to contact your local SLINKY service, We will need information about you to decide if you visit: www.somerset.gov.uk/slinky or phone: are eligible. 0300 123 2224. You can normally get a badge if you: Community Transport and Community Car • have a permanent disability that means you can’t Schemes walk or have considerable difculty walking; These provide transport for individuals or groups using • have a severe disability in both your arms, drive a range of vehicles, from minibuses with disabled regularly and have considerable difculty operating access to cars driven by volunteers. Charges vary parking meters and ticket machines; or depending on which service or scheme you use, • are a child under the age of three who needs with discounts available for concessionary bus pass medical equipment with you at all times that holders. For details of your local Community Transport cannot easily be transported, or if you are afected or Community Car Scheme, visit: www.somerset.gov. by unstable medical conditions and may require uk/communitytransport or phone: 0300 123 2224. emergency treatment.

Concessionary Bus Passes If it is unclear from your application, you may need to These provide free bus travel, subject to certain time see one of our Occupational Therapists so that they restrictions, to anyone of pensionable age, or who can better understand the difculties you have. is eligible because of a disability. You can fnd more information and a copy of the application form by All decisions are made by following Department for visiting: www.somerset.gov.uk/concessionary or by Transport rules. Applications can take up to 28 days phoning: 0300 123 2224. to process. The charge for a Blue Badge is £10. If your application is approved, a Blue Badge will be sent to For information about regular bus services and you. If it has been refused, we will write to you to tell timetables, phone Traveline on: 0871 200 2233. you why.

Staying safe from falls

Staying steady on your feet becomes more important a major fracture like your hip, you may fnd it difcult as you get older. If you fall and break a bone, especially continuing to manage in your own home. It makes

Visit www.carechoices.co.uk for further assistance with your search for care 13 Staying safe from falls continued sense to do all you can to reduce your risk now. in your diet, and aim to have 15 minutes of sun a day Staying physically active can help reduce the risk of on your skin during the summer months, without falls. sunscreen, but take care not to burn. Some people will beneft from taking a vitamin D supplement, especially Wearing badly ftting or worn shoes, foot problems during the winter months. If you have any concerns, and trip hazards in the home, such as loose rugs and talk to your GP. trailing wires, can all make falls more likely. If you are worried about your balance or have had a As part of ageing, you may develop health conditions fall, speak to your GP. They might refer you for a falls that can lead to you being at risk of falls. For example: assessment and recommend you attend a Balance • muscles can become weaker; and Safety class at your local community hospital, or a • eyesight and hearing may decline; and physiotherapist may be able to set up an activity plan • certain medications can cause side efects which with you at home. There are community based Stay may increase your risk of falling. Strong Stay Steady classes across the county to help keep you on your feet and reduce the risks of falls. Sunlight is our main source of vitamin D. To keep Also, consider a community alarm (Lifeline), see page bones strong, include lots of calcium and vitamin D 16.

Meals

There are organisations that, for a fee, ofer meals you choose. Check the Somerset Choices website delivered to your door. Often, they provide you with by visiting: www.somersetchoices.org.uk for more a frozen meal that you can warm up and eat when information.

Leaving hospital

Red Cross Home from Hospital service For the Medical Equipment Loan service, phone: The Home from Hospital service helps many people 01823 273746. each year go back home after a stay in hospital. The service can give short-term practical and emotional You can fnd more information about these services support to help you get your confdence back and live on the Red Cross website: www.redcross.org.uk independently. Aster Home from Hospital service This help can be: Aster also ofers a Home from Hospital service. If • taking you home and helping you settle in; possible, someone will visit you in hospital before you • assisting you with shopping; leave, but they can come to your home if you prefer, or • collecting prescriptions and pensions; and if there isn’t enough time before you go home. • ofering companionship. They’ll talk to you to fnd out what your needs are and Trained volunteers from the British Red Cross provide may help you to: this free, short-term service. • get your home ready for when you come back; • arrange minor house repairs if they’re needed; • get a Telecare alarm free for up to six weeks; and You can contact the Home from Hospital co- • arrange minor adaptations to your home, for ordinator by phoning: 01823 273707 or writing to: example, grab rails. Home from Hospital, British Red Cross, Red Cross House, Livingstone Way, Taunton TA2 6BD For information about the Home from Hospital service,

14 For assistance with fnding care and support, call Care Choices on 0800 389 2077 Leaving hospital continued visit: www.asterliving.co.uk or phone: with someone from social care about things that 0333 400 8299. could support you at home. This will usually be if you may need help with personal care. See page 44 for an Sometimes, ward staf may recommend that you talk explanation of what an assessment is.

Equipment

There is a wide range of equipment available that You can buy some equipment that might help can be used in the home to make life easier and help you from local shops that specialise in disability you remain independent. This could be a stair rail, equipment. There are also some local voluntary raised toilet seating, equipment to help in the bath or organisations and private providers that sell shower, items to help you with eating and drinking, equipment. The Somerset Choices website gives lots loop systems to support hearing, or magnifers to of information about equipment available locally: support reading. They allow you to continue: www.somersetchoices.org.uk • moving around your home; • getting in and out of a chair or bed; Advice and information about equipment • getting in and out of the bath or shower; If you would like someone from social care to talk to • preparing food and drinks; you about what could help you, please phone us on: • reading bills and correspondence; 0300 123 2224. • reaching the front door; and • carrying out parenting tasks. Somerset ‘My Home, My Life’ Somerset ‘My Home, My Life’ is a partnership There are many other products available to support between Millbrook, which provides a Community people to live as independently as possible at home. Equipment Service and Aster Living which provides These products are often known as ‘Telecare’. a Home Improvement Agency Service. This uses a unique joined-up approach to help people live as Telecare can remind and inform people, and their safely and independently as possible in the home of carers, about things which need to be done, such their choice. as taking medicines on time. It can alert a family member or carer that a person has got out of bed Community Equipment Service at night and needs assistance. Or it may alert a Millbrook Healthcare has many years of proven monitoring centre that something has happened experience in delivering and maintaining community and appropriate action should be taken. equipment, wheelchairs and assistive technology.

How to get equipment The local service centre is in Wellington. Skilled Short-term loan technicians and a helpful customer service team Equipment for short-term loan is available through can provide assistance with the range of equipment the British Red Cross and is ideal if you need available and how to get it. some equipment temporarily, for example, to try something out before you buy it. Independence and Advice Centres Phone: 01823 273746 Advice and guidance on equipment is available to Web: www.redcross.org.uk support people with their daily living needs. There is an opportunity to try out equipment and purchase Buying equipment items on the day, or have advice on other retail AskSARA is a website that you can use to see what outlets ofering these products. If you are eligible to equipment is available. be provided with equipment from our community Visit: www.asksara.dlf.org.uk equipment service, an order is made so that you

Visit www.carechoices.co.uk for further assistance with your search for care 15 Equipment continued can collect it straight away, or it might be delivered To book an appointment with an IAC, please phone: if necessary. If it is agreed that you need a follow 0300 123 2224. Full directions will be provided with up Occupational Therapy home visit, this can be your appointment confrmation. arranged.

We have two Independence and Advice Centres (IACs): • Millbrook Equipment and Assessment Building, Chelston Business Estate, Wellington; and • Aster Living, Meadow Rise, Shepton Mallet.

Home Improvement Agency

Aster Living is funded by us, the district councils and (not funded by us). They charge for this service, which NHS Somerset to help you arrange a major adaptation is subsidised by the local authority, to keep costs to your home if you need it. reasonable. They will provide a quotation if you ask for one. Staf also carry out free home safety checks when The team can provide technical services, such as they visit you. drawing plans and getting quotations for work. They work with occupational therapists and district councils The Handihelp service is also available as a home from to make sure the work progresses smoothly. They keep hospital discharge service if you need minor repairs lists of reliable contractors, who can provide a quality and adaptations to your home to make sure that your service and make sure that everything is as it should move back is safe. Some parts of this service may be be when the work is fnished. They can support you provided at no cost to you. to complete the works privately if you are not eligible for funding under the Disabled Facilities Grant (DFG) For more information about the Handihelp service, means test. or to book an appointment: Phone: 0333 400 8299 For more information about the Home Improvement Web: www.aster.co.uk/homes-services/care- Agency service provided by Aster Living, please support/remain-in-the-family-home phone: 0333 400 8299. You can fnd information on VAT relief for disabled Aster Living also provides a subsidised handyperson people at: www.gov.uk/fnancial-help-disabled/ service called ‘Handihelp’ which can help you with vat-relief small repairs, maintenance and minor adaptations

Community alarm services

In Somerset, Community alarm services are available This can be particularly helpful and reassuring if you through district councils. See page 65 for contact have returned home after being in hospital. details. They can provide a device that sits between your phone and its socket point, and an alert button The right equipment and assistive technology can that you wear. By pressing the button, an alert is make all the diference to feeling safe and getting your directed to a call centre that will respond instantly. The confdence and independence back after an illness or centre can speak to you even if you are not near the accident. Please visit the Somerset Choices website phone, but this will only happen when the button is to fnd out more. Or you can phone us on: pressed. 0300 123 2224.

16 For assistance with fnding care and support, call Care Choices on 0800 389 2077 Occupational therapy

Sometimes, someone from the occupational therapy team may need to come and see you at home to make sure you get the best advice. They will also need to visit you if you need adaptations to your home.

If you would like to talk with an independent occupational therapist, The British Association of Occupational Therapists has a list. For more information, visit: www.cotss-ip.org.uk

Daytime care and support

Daytime care and support can be a made up of a by helping them to maintain and improve their variety of activities, designed to help people who live wellbeing. Many daytime activities can also allow in their own home but who need help to get out and carers to have a break. about. Check with your local care homes and home care Activities are often run in the community, from agencies to see if they run this service. a local residential or nursing home, to an activity group in a local hall or housing scheme. Care and The Somerset Choices website gives lots of support is available in a way that encourages and information about what’s going on in your enables people to remain as independent as possible community.Community Visit:Community www.somersetchoices.org.uk Services Services These are theThese services are wethe can services offer weto all can residents offer to ofall West residents Somerset of West Somerset and the surroundingand the area,surrounding not just area, Magna not residents. just Magna All residents. our staff and All our staff and volunteers are trained and have undergone police checks: volunteers are Communitytrained and have undergone Services police checks: Magna Careline West Somerset Magna Careline West Somerset Peace of mind at theThese touch are of the a button services we can offer to all residents of West Somerset Peace of mind at the touch of a button Our Careline serviceand is available the surrounding 24 CommunityhoursCommunity a area,day, 7 notdays just a week, MagnaServices 365 residents.days a year, Allgiving our you staff and Our Careline service is available 24 hours a day, 7 days a week, 365 days a year, giving you and your family, or volunteersyour business, are peace trained of mind and at have any time! undergone police checks: andThese Theseyour are family, are the the servicesor services your business, we we can can offerofferpeace toto of all mind residents at any ofof time! West West Somerset Somerset andMagnaand the the Carelinesurrounding surrounding West area, area, Somerset not not justjust MagnaMagna residents. All All our our staff staff and and Assistive TechnologyvolunteersPeacevolunteers of mind are are at trained the trained touch and and of ahave have button undergoneundergone police checks:checks: We have a rangeAssistive of products Technologyat a small cost that can help assist you to remain independent at WeMagnaOur haveMagna Careline aCareline Carelinerange service ofWest West isproducts available Somerset Somerset at24 a hours small a day,cost 7 that days can a week, help 365 assist days you a year, to remain giving you independent at home Magna Careline West Somerset PeaceandPeace your of ofmind family, mind at at orthe the your touch touch business, of of a a button button peace of mind at any time! homePeace of mind at the touch of a button Magna Home HelpOurAssistiveOur Careline CarelineCareline serviceTechnology service service is isavailable isavailable available 24 24 hours hours24 hours aa day,day, a 7day, days 7 daysa week, a week, 365365 days days 365 a adaysyear, year, givinga givingyear, you you andand your your family, family, or or your your business, business, peace peace ofof mindmind at any time! Helping you liveMagna safelyWegiving have in Home you ayour range and own your ofHelp products family,home or at your a small business, cost thatpeace can of helpmind assist at any you time! to remain independent at HelpingAssistivehomeAssistive you Technology Technologylive safely in your own home Shopping, home cleaning,WeAssistive have dog a Technologyrange walking, of products window at a small cleaning, cost that can welfare help assist visits, you tobenefts remain independent advice and at Shopping,WeWe have have a homerange a range of cleaning, products of products at doga atsmall a walking,small cost costthat windowcanthat help can assisthelp cleaning, assist you to you remain welfare to remain independent visits, benefts at advice and much more! homeMagnahome Home Help muchHelpingindependent more! you live at homesafely in your own home MagnaMagna Home Home Help Help Magna Meals onShopping,Helping Wheels you home live cleaning, safely in your dog ownwalking, home window cleaning, welfare visits, benefts advice and MagnaHelpingMagna youMeals Home live safelyHelp on inWheels your own home Freshly cooked mealsmuchHelpingShopping, delivered more! you home live cleaning,hot safely to dog yourin your walking, door own window home cleaning, welfare visits, benefts advice and FreshlyShopping, cooked home cleaning, meals dog delivered walking, window hot to cleaning, your door welfare visits, benefts advice and Shopping,much more! home cleaning, dog walking, window cleaning, welfare visits, beneﬁts Magna meals on wheelsmuchMagna more! are Meals available on Wheelsto anyone living within a 10 mile radius of Watchet, Magnaadvice meals and muchon wheels more! are available to anyone living within a 10 mile radius of Watchet, every day of the yearFreshlyMagna if required! cooked Meals meals on Wheels delivered hot to your door everyMagnaFreshly day Meals cookedof the onmeals year Wheels deliveredif required! hot to your door MagnaFreshlyMagna cookedmeals Meals on meals on wheels Wheels delivered are available hot to your to anyone door living within a 10 mile radius of Watchet, Gardener/HandypersonMagnaFreshly meals cooked Services on wheels meals aredelivered available hot to anyone to your living door within a 10 mile radius of Watchet, Magnaevery daymeals of onthe wheels year if are required! available to anyone living within a 10 mile radius of Watchet, Helping you withGardener/Handyperson youreveryMagna garden day meals of the oron year anywheels if required! small are available DIY Services jobs to anyone living within a 10 mile radius of every day of the year if required! HelpingGardener/HandypersonGardener/HandypersonWatchet, you every with day your of the garden year Services Services if required! or any small DIY jobs Garden assistance andGardener/HandypersonHelpingHelping handyperson you you withwith youryour service garden garden Servicesto or help orany any small elderly small DIY jobs andDIY jobsvulnerable residents who can’t manage their gardens,GardenHelpingGardener/Handyperson or assistance yousimple with repairs your and garden handypersonand Services orDIY/decorating any small service DIY jobs jobs. to help elderly and vulnerable residents who can’t Garden assistance and handyperson service to help elderly and vulnerable residents who can’t CALL CARE SELECT FOR MORE INFORMATION: manageGardenHelping assistancetheir you gardens, with and your handyperson or garden simple or anyrepairsservice small toand DIYhelp DIY/decoratingjobs elderly and vulnerable jobs. residents who can’t Gardenmanage assistance their gardens, and handyperson or simple repairs service and to DIY/decorating help elderly and jobs. vulnerable residents who can’t manageGarden their assistance gardens, and or handyperson simple repairs service and to DIY/decorating help elderly and jobs. vulnerable residents manage their gardens, or simple repairs and DIY/decorating jobs. 0800 389 2077 For more informationwho on anycan’t of manage these their services gardens, and or forsimple prices, repairs please and DIY/decorating contact our jobs.Community Services team on:For more For more 01984 information information 635141 on on any any of these of theseservices services and for prices, and please for prices, contact our please Community contact our Community ForServices more informationteam on: on 01984 any of 635141 these services and for prices, please contact our Community ServicesFor more team information on: on any of01984 these services635141 and for prices, please contact our Community ServicesFor more team team on:information on: 01984 01984 on 635141 any 635141 of these services and for prices, Or visit our website: Orplease visit www.magnaws.org.uk our contact website: our www.magnaws.org.uk Community Services team on: 01984 635141 VISIT THE CARE SELECT WEBSITE Or visit our website: www.magnaws.org.uk Or Orvisitvisit visit our our website: ourwebsite: website: www.magnaws.org.uk www.magnaws.org.uk www.magnaws.org.uk @ magnaHousing facebook.com/magnahousing WWW.CARESELECT.CO.UK @ magnaHousing facebook.com/magnahousing @ magnaHousing facebook.com/magnahousing @@@ magnaHousing magnaHousing facebook.com/magnahousingfacebook.com/magnahousingfacebook.com/magnahousing

Visit www.carechoices.co.uk for further assistance with your search for care 17 Making life easier at home

In the living room

Plug with handle

Easi-reach

B N O R Y

Chair raisers

WHAT IS DIFFICULT? SIMPLE SOLUTIONS COMPLEX SOLUTIONS GETTING IN/OUT OF • Block of foam in chair base • Buy an electric riser chair CHAIRS • Buy ready-made chair raisers • Buy a chair at the right height • Take regular, gentle exercise

OPENING/CLOSING • Move furniture out of the way • Install environmental controls or WINDOWS • Install/purchase a fan air-conditioning • Buy a tool to open/close windows • Install new windows

CONTROLLING THE • Change the switches for ease of use • Move the heating controls HEATING • Fit a timer switch • Install new or additional heating • Purchase a standalone heater system

KEEPING WARM • Use a trolley to transport the fuel for • Insulate your house your fre • Swap to a cheaper heating • Replace the fre with a heater system • Apply for a winter fuel payment • Change to a simpler heating system

TURNING LIGHTS • Install a light switch toggle • Move the light switches ON/OFF • Purchase a socket extension • Replace the light switches • Purchase handi-plugs • Install environmental controls

HEARING THE TV • Use subtitles • Request an assessment for a • Purchase wireless headphones hearing aid • Install a room loop

18 For assistance with fnding care and support, call Care Choices on 0800 389 2077 Making life easier at home continued

In the bedroom

Pillow raisers Easy grip scissors

M T W T F S S

Bed raisers Pill dispenser

WHAT IS DIFFICULT? SIMPLE SOLUTIONS COMPLEX SOLUTIONS GETTING IN AND OUT • Learn new ways of moving safely • Use a transfer board OF BED • Purchase a leg lifter • Buy an electric adjustable bed • Raise the bed • Install a hospital bed • Fit grab rails • Use a hoist

SITTING UP IN BED, • Change to less heavy bedding • Buy a bed cradle/bed ladder TURNING OR ROLLING • Learn new ways of moving safely • Use a bed lever OVER • Purchase a pillow raiser • Buy a specialised mattress • Change the mattress • Install a drop-down rail • Install an over-bed pole KEEPING WARM IN • Buy a heavier duvet • Buy an electric blanket BED • Buy thermal clothing (make sure it’s tested regularly)

GETTING DRESSED • Learn new ways of dressing • Consider home support • Buy alternative/adaptive clothing • Buy simple gadgets: long-handled shoe horn; dressing stick; button hook • Contact n (see below) for an assessment

CUTTING YOUR NAILS • Buy easy grip scissors • See a podiatrist

TAKING YOUR TABLETS • Ask for an easy-open bottle • Get an automatic pill dispenser • Keep a note of when you take a tablet • Ask someone to prompt you • Get a pill dispenser READING THE TIME • Buy a clock with large numbers • Buy a clock that ‘speaks’

Customer Contact: 0300 123 2224

Visit www.carechoices.co.uk for further assistance with your search for care 19 Making life easier at home continued

In the kitchen

Teapot tipper Large handled cutlery

Pan handle holder Liquid level indicator

Perching stool Chopping board with spikes

WHAT IS DIFFICULT? SIMPLE SOLUTIONS COMPLEX SOLUTIONS REACHING INTO • Rearrange your cupboards/surfaces • Alter the spring in the doors CUPBOARDS • Buy an Easi-Reacher or Handi-Reacher • Lower or raise the cupboards

USING TAPS AND • Fit tap turners • Change switches SWITCHES • Purchase Handi-Plugs • Raise or reposition taps • Fit lever taps or new taps • Alter the kitchen

PREPARING/COOKING • Sit at a table • Use a food processor FOOD • Consider kitchen gadgets including: • Purchase a perching/high stool knife with a thick handle; chopping • Buy a trolley board with spikes; pan handle holder; • Raise/lower work surface teapot tipper; lid gripper • Make space under worktop for your knees when sitting

MOVING AROUND • Re-organise the furniture • Review mobility equipment KITCHEN • Adapt the kitchen

EATING AND • Use large handled cutlery • Buy a trolley DRINKING • Use a non-slip mat • Consider home support for meal • Use a lightweight cup/mug times • Use a cup with two handles • Contact n (see below) for an assessment

LAUNDRY/IRONING • Install a wall-fxed ironing board • Raise/lower washing machine

Customer Contact: 0300 123 2224

20 For assistance with fnding care and support, call Care Choices on 0800 389 2077 Making life easier at home continued

In the bathroom

Grab rail Shower board

Tap turners Toilet seat and support frame

Long-handled sponges Raised toilet seat

WHAT IS DIFFICULT? SIMPLE SOLUTIONS COMPLEX SOLUTIONS WASHING HANDS, • Install tap turners • Install lever taps or new taps FACE AND BODY • Buy a long-handled sponge • Purchase a stool • Purchase a fannel strap • Raise or lower basin • Contact n (see below) for an assessment • Consider home support

HAVING A BATH • Purchase a non-slip mat • Install a bath lift • Buy a long-handled sponge • Use a hoist • Use a half-step • Replace the bath with a shower • Install grab rails • Convert to a wet room • Use a bath board or bath seat • Consider home support

DRYING YOURSELF • Use a non-slip mat • Change the foor covering • Purchase a towelling gown • Purchase a hot air body dryer

USING THE TOILET • Install a raised toilet seat • Review mobility equipment • Use a combined toilet seat and • Consider home support support frame • Install a fush lever extension • Contact n (see below) for an assessment

CLEANING TEETH • Purchase a toothbrush gripper • Buy an electric toothbrush • Use a stool

HAVING A SHOWER • Have a strip wash • Use a shower board • Use non-slip mats • Use a shower chair or stool • Purchase a half-step • Replace shower controls • Contact n (see below) for an assessment • Consider home support

Customer Contact: 0300 123 2224

Visit www.carechoices.co.uk for further assistance with your search for care 21 TOTALCARE ARE YOU HAPPY WITH YOUR CARE PROVIDER? Registered with the Care Quality Commission, we offer high quality domiciliary care. Our local team of qualiﬁed support workers can assist you to live safely and independently in your own home. The following services are available: • Washing, bathing, showering, • Getting up and going to bed shaving & oral care • Medication/Prescription • Dressing & Undressing Collection • Feeding and Meal Preparation • Night care • Housework, Laundry & Shopping • Accompanied Visits • Sitting and Respite Care • Palliative Care • Toileting • End of Life Care

TOTAL CARE 12 BLAKES ROAD, WEMBDON, BRIDGWATER, SOMERSET TA6 7RS Tel: 01278 424514 or 07743 197798 22 totalcare.swFor assistance@ withbtinternet.com fnding care and support, www.totalcaresouthwest.co.uk call Care Choices on 0800 389 2077 Care and support at home TOTAL CARE Home care

Before deciding you need home care, seek advice background checks with the Disclosure and Barring ARE YOU HAPPY about equipment and adaptations, see page 15. This Service. may reduce, or even remove your need for home care. Not all agencies provide the same services and WITH YOUR CARE charges vary. Some agencies ofer a night-sitting Home care services provide help with daily activities, or a live-in service, and some are able to provide such as cleaning and shopping, and personal care, registered nurses if needed. including getting in and out of bed, washing, PROVIDER? dressing and using the toilet. Sometimes, with All home care organisations that provide personal the right help, people are able to recover their care must register with, and be inspected and rated Registered with the Care Quality Commission, we offer high quality domiciliary independence and need no further help. by, the Care Quality Commission (CQC), which makes care. Our local team of qualiﬁed support workers can assist you to live safely sure that quality standards are met and that staf are and independently in your own home. If you have been ill or have just come out of hospital, appropriately trained to do the job. You can ask the the short-term support of a home care worker could CQC for its latest inspection report and rating for any The following services are available: be welcome. Also known as domiciliary care or care agency you are considering. The provider should at home, it is available to anyone, but is particularly also be able to provide this information. For more • Washing, bathing, showering, • Getting up and going to bed aimed at older people or people of any age with information on the CQC see page 41. shaving & oral care • Medication/Prescription a physical or learning disability or a mental health • Dressing & Undressing Collection condition. Home care providers can ofer support to Home care provided by an individual who is not part your carer if you have one. of an organisation is not required to be registered or • Feeding and Meal Preparation • Night care regulated by the CQC. Please be mindful of this, and • Housework, Laundry & Shopping • Accompanied Visits Home care is provided by private or voluntary ask anyone you are considering to provide references • Sitting and Respite Care • Palliative Care agencies or individuals. Care workers must be from other people who have used them. That said, as specially trained in areas such as manual handling, they work on their own, they can often provide you • Toileting • End of Life Care frst aid and food hygiene. They will also have had with a very tailored service to suit you.

Live-in care

Moving into residential care, where you have the chores, they can assist with transport and running support you need and the companionship of your home, and you have the reassurance that there others, is the best solution for some people. For is someone you can call on at any time of the day or others, staying in the family home with its lifetime night. As carers are often matched to your needs and of memories and personal possessions is more interests, you also have the opportunity to establish important. a one-to-one relationship with them and enjoy their companionship. Live-in home care is an alternative to residential care. It allows you to keep more control over your life and Not only is ongoing 24-hour live-in care available for what is happening around you. If you have any pets, people who need full-time support, it can also be they can continue to live with you, and family and provided short-term, for example, following a stay in friends can still visit or stay when you like. hospital or to provide a break for a regular carer.

TOTAL CARE There are many advantages of having one person Organisations that provide live-in care will tailor the 12 BLAKES ROAD, WEMBDON, BRIDGWATER, SOMERSET TA6 7RS to look after you too. A live-in carer can get to know service to suit you, but you need to be clear about your routine and do things the way you like them. what they will charge you and it’s a good idea to ask Tel: 01278 424514 or 07743 197798 As well as helping with personal care and domestic for their service user guide. [email protected] www.totalcaresouthwest.co.uk Visit www.carechoices.co.uk for further assistance with your search for care 23 How can we help you? Supporting you to live independently in your own home Way Ahead Care has been providing care to the communities most vulnerable for over 20 years. We have a vast experience in supporting individuals to retain their independence and remain in their own home.

Individual care for individual people Call us now for more details and a FREE consultation 01823 321123 Or visit our website to learn more about how we can help www.wayaheadcare.co.uk Homecare Services by your local family run care provider Live-in Care The realistic alternative to a Care Home from £685 per week Live-in Care enables you to live in your own home surrounded by your belongings and memories. Individuals and couples can beneft from a dedicated care worker, 24hrs a day, without the distress of upheaval and relocation. 01823 321123 www.wayaheadcare.co.uk

Individual care for individual people

Agency 1 Fees per week Quality rating* £ Agency 2 £ Agency 3 £

We suggest that you have paper with you when speaking with home care agencies so you can make notes.

About the agency Accommodating your needs

How long has the agency been Can the agency accommodate your operating? needs if they increase? Ask about the process for this. How long are staf allocated per visit? Does the agency have a training Can you contact the agency in an scheme in place? emergency or outside ofce hours? Are all staf trained to a certain level? Does the agency have experience with your specifc needs? Are staf able to help with administering medication if required? Staf Is there a way for staf to communicate with each other about the support they Are you likely to be visited by diferent provide when they visit you? How? staf each day? Are all staf checked with the Regulation Disclosure and Barring Service? Can you see the agency’s contract terms? Will you be notifed in advance if your care worker is on holiday or sick? Can you lodge a complaint easily?

Are staf matched to you specifcally, Are complaints dealt with quickly? based on your needs and preferences? Will your support plan be reviewed at Can you meet your care worker(s) regular intervals? before they start? Can you see a copy of the agency’s Does the agency have both male and CQC registration certifcate and female staf? quality rating?

Notes

*See page 41.

Visit www.carechoices.co.uk for further assistance with your search for care 25 Live-in Care from £695 per week

Live-in Care in your own home 24 hours a day, 7 days a week

Berkeley Home Health can offer you different types of care, provided by experienced and trained carers in the comfort of your own home The alternative to Care Home admission. Examples of live-in care: • Personal Care • Reablement • Companionship • Dementia Care Live-in Care enables anyone with care needs to • Domestic Services • End of life Care continue living in their own home with a • Meal provision • Sleeping nights round-the-clock care worker. • Shopping • Waking nights

You have the option to remain in the comfort of your own home while receiving care tailored to your needs and preferences. 2 Russell Mews, 41 High Street, Chipping Sodbury, Bristol, BS37 6BJ 08000 121 247 | www.liveincare.info Tel: 01452 526150 E: [email protected] Taunton - 01823 729 557 www.berkeleyhomehealth.com

26 For assistance with fnding care and support, call Care Choices on 0800 389 2077 Home care providers

ABLE2ACHIEVE OFFICE RCPA BURLEYS HOME CARE SERVICES Yeovil Advert page 34 Taunton Advert page 34 Tel: 01935 429430 LDA Tel: 01823 704001 D PD LDA MH SI

AGINCARE UK LTD BUTTERFIELDS HOME SERVICES RCPA Taunton Advert page 26 Taunton Tel: 01823 729557 OP D PD LDA MH SI YA AD Tel: 01823 211112 OP YA AMBER HOME CARE LTD CAMBIAN LUFTON MANOR COLLEGE Near Radstock Yeovil Tel: 01935 403120 Tel: 01761 412011 OP D PD LDA MH SI YA LDA YA CANDLELIGHT HOMECARE GLASTONBURY ASH HOUSE AREA OFFICE Taunton RCPA Glastonbury Tel: 01823 345612 OP Tel: 01458 831201 OP D PD LDA MH SI YA AD BARNARDO’S SOMERSET FAMILY LINK CARE SOUTH HOME CARE SERVICES Taunton SOMERSET RCPA Tel: 01823 270938 PD SI Crewkerne Advert page 32 BEAUCHAMP HOUSE HOME CARE Tel: 01460 270500 OP D PD LDA MH SI YA AD Taunton Advert page 42 CARE WYVERN Tel: 01823 481500 OP D PD SI YA Taunton Tel: 01823 325554 BLUE MOON CARE LTD RCPA OP D LDA SI YA AD Taunton Advert pages 36 & 37 CARROLL’S Tel: 01823 289559 YA Minehead Tel: 01643 707370 OP D BLUEBIRD CARE RCPA Advert page 26 Bridgwater and Burnham CASTLE CARE WESSEX Tel: 01278 488799 OP D PD LDA SI YA Frome Chard Tel: 01460 353184 OP D PD LDA SI YA Tel: 01373 836767 OP Frome Tel: 01373 463838 OP D PD LDA SI YA CHURCHVIEW CARE SERVICES (MINEHEAD) Minehead Tel: 01643 459199 OP D PD LDA SI YA Minehead Street & Glastonbury Tel: 01823 339906 LDA Tel: 01458 570015 OP D PD LDA SI YA Taunton Tel: 01823 331194 OP D PD LDA MH SI YA AD CHURCHVIEW CARE SERVICES (TAUNTON) Wells & Shepton Mallet Taunton Tel: 01823 253458 Tel: 01749 372197 OP D PD LDA SI YA OP D PD LDA MH YA Wincanton Tel: 01963 476184 OP D PD LDA SI YA CL LIFESTYLES HOME CARE SERVICES SOMERSET Yeovil Tel: 01935 584184 OP D PD LDA SI YA Taunton Tel: 0845 459 0188 BRUNELCARE DOMICILIARY CARE SERVICES OP D PD LDA MH SI YA SOMERSET RCPA CONVIVIUM CARE LTD – HOLCOMBE Bridgwater Advert page 32 Holcombe Tel: 01278 439177 OP D PD MH SI Tel: 01761 239029 OP D

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs RCPA Member of the Registered Care Providers Association Somerset – see page 58 Advertisers are highlighted

Visit www.carechoices.co.uk for further assistance with your search for care 27 Respect • Commitment • Trust JUST A CALL AWAY NIGHT OR DAY

We provide personalised care packages to suit your needs

Dedicated, well trained staff deliver care in your own home from half an hour to 24 hours, seven days a week. Family run business with over 25 years experience in providing homecare We can help with anything from cooking meals, help with bathing and dressing and other duties.

www.lifelinehomecare.co.uk [email protected]

Glastonbury Office 01458 832692 Frome Office 01373 823105

28 For assistance with fnding care and support, call Care Choices on 0800 389 2077 Home care providers continued

CRIMSON HILL SUPPORT LIBERTAS CARE LTD – 3 THE BARLEY YARD Bridgwater Crewkerne Tel: 01823 255000 OP LDA MH YA Tel: 01460 78726 OP D PD LDA SI YA DRAKES PLACE LIFELINE HOMECARE GLASTONBURY OFFICE Wellington Glastonbury Advert page 28 Tel: 01823 662347 OP PD LDA SI YA Tel: 01458 832692 OP D PD LDA MH SI YA AD

DUNSTER LODGE DOMICILIARY CARE RCPA LIFELINE HOMECARE – FROME Minehead Frome Advert page 28 Tel: 01643 800190 OP PD SI Tel: 01373 823105 OP D PD LDA MH SI YA AD

ENABLE SUPPORT SERVICES RCPA LIFEWAYS COMMUNITY CARE (TAUNTON) Yeovil Taunton Tel: 01823 277500 Tel: 01935 577026 OP D PD LDA MH SI AD D PD LDA MH SI LILY CARING ANGELS LTD FHS24 NURSING+CARE AGENCY RCPA Yeovil Advert page 33 Chard Tel: 01460 929090 Tel: 0330 124 1814 OP D PD LDA YA OP D PD SI YA FLOURISH HOUSE MANAGED CARE LTD Langport Wells Tel: 01458 253738 OP D PD MH SI Tel: 0333 400 8299 OP D PD LDA MH SI YA AD MEADOW COURT FORMER SURGERY THE FORUM, THE Taunton Yeovil Tel: 01823 270845 LDA MH Tel: 07946 404414 OP D PD LDA SI MENCAP – TAUNTON DEANE SUPPORT SERVICES G.H. QUALITY CARE LTD – 63 TAUNTON ROAD Taunton Bridgwater Tel: 01823 288061 LDA Tel: 01278 445068 OP D PD SI YA MENCAP – YEOVIL SUPPORT SERVICE HEARTFELT CARE Yeovil Yeovil Advert page 35 Tel: 01935 423232 LDA YA Tel: 01935 479994 OP D PD LDA MH SI YA NAS COMMUNITY SERVICES (SOMERSET) HOME INSTEAD SENIOR CARE Highbridge Taunton Tel: 0117 974 8413 LDA Tel: 01823 211121 OP D PD LDA MH SI YA NEIGHBOURHOOD CARE HQ HORTON HOUSE Burnham-on-Sea Ilminster Tel: 01278 320774 OP D PD LDA MH Tel: 0800 088 4377 OP PD LDA MH SI YA NETHERCLAY HOME CARE HOUSE OF ST MARTIN Wellington Advert outside back cover Taunton Tel: 01823 668400 OP D PD LDA MH SI YA AD Tel: 01823 275662 OP LDA MH SI YA AD NEWCROSS HEALTHCARE SOLUTIONS LTD LATIMER LODGE (TAUNTON) Yeovil Advert page 80 Taunton Tel: 0800 022 6000 OP Tel: 01823 282850 OP D PD LDA MH SI YA AD

Visit www.carechoices.co.uk for further assistance with your search for care 29 Changing lives, Changing communities

Supporting adults with learning disabilities and autism to lead great lives You First Support Service CIC is a Social Enterprise providing innovative domiciliary & supported living solutions for adults with learning disabilities and autism in the South West. We call ourselves You First because you are the most important person to us. We promise to work with you in a way that ensures you are the architect of your own support. You may only want our help on one day with one thing, or you may need to have someone with you all the time. We can provide whatever it is you want and need. We will support you in the way, at the time and with the staff you choose.

T: 0300 111 9999 E: admin@youﬁrstsupportservices.org.uk @YouFirstSupport www.youﬁrstsupportservices.org.uk The Great Bow Wharf, Bow Street, Langport, TA10 9PN Home care providers continued

NURSE PLUS AND CARER PLUS UK LTD SOMERSET DOMICILIARY AND FLOATING Taunton SUPPORT (MINEHEAD) Tel: 01823 325013 OP D PD LDA MH SI YA AD Minehead Tel: 01643 708378 OAKVILLE HOMECARE LTD LDA Frome SOMERSET LD SERVICES 1 Tel: 01373 461438 OP YA Frome Tel: 01373 456500 LDA ONE TO ONE HOMECARE LTD Wellington SOMERSET LD SERVICES 3 Tel: 01823 674309 OP D PD LDA MH SI YA AD Yeovil Tel: 01935 470600 LDA ORCHARD LEA Taunton SOUTH WEST INDEPENDENCE LTD Tel: 01823 972514 PD LDA SI YA CARE AT HOME Bridgwater PROSPECTS FOR PEOPLE WITH LEARNING Tel: 01278 421844 OP D PD LDA MH SI YA DISABILITIES Taunton STERLING CARE PARTNERS LTD Yeovil Tel: 01823 331109 OP Tel: 07969 460311 OP D PD SI YA REYNARD CARE & SUPPORT AGENCY, THE TOTAL CARE Minehead Bridgwater Advert page 22 Tel: 01643 708529 LDA YA Tel: 01278 424514 OP D PD SI RUBY CARE VOYAGE (DCA) SOMERSET & DEVON Taunton Bridgwater Tel: 01823 480640 OP D PD LDA SI Tel: 07964 249148 LDA SELECT HOMECARE DIRECT WAY AHEAD CARE – TAUNTON RCPA Highbridge Advert page 33 Taunton Advert page 24 Tel: 01278 795342 D PD LDA MH SI Tel: 01823 321123 OP D PD LDA MH SI YA AD

SOMERSET CARE COMMUNITY Advert page 40 WISTERIA HOUSE RESIDENTIAL HOME – Crewkerne SOMERSET Tel: 01460 271529 OP D PD LDA MH SI YA AD Yeovil Mendip Tel: 01935 822086 OP D Tel: 01373 475590 OP D PD LDA MH SI YA AD Sedgemoor WOODRIFT Chard Tel: 01278 426903 OP D PD LDA MH SI YA AD South Somerset Tel: 01460 63918 OP D

Tel: 01373 475590 OP D PD LDA MH SI YA AD YOU FIRST SUPPORT SERVICES CIC RCPA Taunton Deane Langport Advert page 30 Tel: 01823 447120 OP D PD LDA MH SI YA AD Tel: 0300 111 9999 OP D PD LDA MH SI YA SOMERSET CARE REALISE (SOUTH WEST) YOUR LIFE (TAUNTON) Taunton Advert page 40 Taunton Tel: 01823 447135 OP D PD LDA MH SI YA AD Tel: 01823 200500 OP SI

Visit www.carechoices.co.uk for further assistance with your search for care 31 Brunelcare Community Registered Charity No. 1014697 Services in Somerset provide care and support to adults in their own homes throughout Sedgemoor.

We offer a flexible service tailored to suit individual needs, help maintain your independence in your own home and have a person centred approach treating everyone with dignity and respect. How we can help: Do you need a little • Personal care • Assistance with your medication • Domestic • Preparing meals • Shopping • Assistance with paperwork extra help at home? • Sitting Service (allowing carers to take a break) • Laundry Our highly skilled and caring staff provide a • Footcare (by trained therapists) personalised service across West Dorset and • Accompany you to appointments and days out South Somerset, ensuring you continue to All our staff are fully trained and also vetted by the get the most out of life. Disclosure & Barring Service. We work with everyone who requires care and Brunelcare Crypton House, Bristol Road, Bridgwater TA6 4SY support in their own home, from young people Tel: 01278 439177 Web: www.brunelcare.org.uk or adults with disabilities, to older people who Email: [email protected] need a helping hand with their daily lives.

For more information please visit our website www.care-south.co.uk/homecare or contact us directly ☎ 01460 270500 email: [email protected]

CARE SOUTH IS A LEADING PROVIDER OF RESIDENTIAL AND HOME CARE ACROSS THE SOUTH OF ENGLAND

HUMANICARE HUMANICARE The Home Care Specialists

Quality service by friendly & dedicated staff helping to maintain your independence. Award winning Home Care from 30 minutes per week to full-time Live-in Care

If you are looking for extra support at home or an alternative to residential care homes, then we’re here to help in Somerset. Humanicare offer a cost effective alternative to residential services. Helping Hands has been providing award winning quality help at home since 1989. • Companionship & Sitting We are a family run company with over 28 years’ of • Live in Services day/night experience to offer. Our one to one home care enables • Meal Preparation & Cooking you or your loved one to remain at home with • Laundry & Ironing compassion and dignity. • Housework & Shopping • Home & Garden Maintenance We can provide help around the home, assistance with • Assistance with paperwork shopping, support with personal care, a hospital discharge or even a break for an existing carer. • Medication/Prescription Collection • Accompanied Visits & Appointments Our local carers are here to help. • All Staff are CRB/DBS checked To ﬁnd out how we can help you, call: T: 0330 123 1423 E: [email protected] www.humanicare.co.uk or visit: www.helpinghands.co.uk

32 For assistance with fnding care and support, call Care Choices on 0800 389 2077 We can offer: n PERSONAL CARE prepare & cook meals, medication prompting

n LOCAL HOLIDAY SUPPORT

n DOMESTIC SERVICES shopping, laundry, ironing, help with daily tasks

n TRANSPORT appointments and day trips

n HOLIDAY CARE companionship, holiday assistance

For further information please visit our website at www.selecthomecaredirect.co.uk Contact us on: 01278 795342 or 07739 093653 e: [email protected]

Are you looking for competent staff to support your stafﬁng needs?

We are an integrated Healthcare Service Provider who is passionate about the quality of services provided by our staff as we recognise the importance of achieving the highest standards.

We provide staff to all types of Health and Social care environments such as: • Nursing/Residential Care Homes • Supported Living • Homecare/Community/Live-in Care

Tel: 0330 124 1814 • Mob: 07775 449564 E: [email protected] • www.fhs24.co.uk Yeovil Ofﬁce: 123 Middlestreet, Yeovil BA20 1NA Bath Ofﬁce: First Floor, 31 James Street West, Bath, Avon BA1 2BT

Visit www.carechoices.co.uk for further assistance with your search for care 33 able2achieve supports individuals with learning disabilities, mental health, and other associated As a family company, we build our care disabilities. around the needs of our service users.

We support individuals in a variety of diferent ways As a family company, we build our care around the needs of our service users. Home care enables the people you love to stay as independent from everyday living skills to attending social events. as possible for as long as possible. Our trained carers will pop in to help • Day Services (including realistic work preparation) with the things that they need support with, check they’re okay and give them some company. • Supported Living • Domiciliary Care This could be a 30 minute welfare check once a day, longer visits twice or even three times a day, or even more. Our expert Care Managers will t: 01935 429430 work with you to build a personalised care plan that’s right for them. e: [email protected] Tel: 01823 704001 www.able2achieve.org.uk Email: [email protected] 23/25 Princes Street, Yeovil, Somerset BA20 1EN www.burleyshomecareservices.co.uk

www.carechoices.co.uk SEARCHING FOR CARE OPTIONS IN YOUR AREA?

With so many providers to choose from, where do you start? • find care providers quickly and easily • additional care provider information, • search by location and care need photos and direct website links • information on care quality • brochure requests • links to inspection reports

Developed by the publisher of this Directory

Alternatively, call our friendly team on 0800 389 2077 to talk to someone directly.

34 For assistance with fnding care and support, call Care Choices on 0800 389 2077 Bradbury Outreach Services (BOS) offer a full comprehensive Domiciliary Care and Outreach Service for people with learning disabilities, autism and mental health needs. As an established care provider we support individuals in their own homes with all daily living tasks.

BOS offer bespoke person centred care that both empowers and creates independence for each individual we support. We have a highly trained team in place to meet your needs.

At BOS we utilise the Daycare service on offer from the Bradbury House Group. A working farm spread over 250 acres enables us to provide a wide range of meaningful activities. Domiciliary care is at the heart of BOS, we pride ourselves on delivering a service that brightens the lives of everyone we work with.

Please contact us for more information on 07718 000283 Or email [email protected] www.bradburyoutreach.com

Visit www.carechoices.co.uk for further assistance with your search for care 35

www.facebook.com/MEUncut16 Housing with support If you are finding it more difficult to live in and support needs, one option is sheltered housing. If you maintain your home, you may be considering have a higher level of care and support needs, Extra different housing options. If you have low-level Care Housing could be a good solution.

Sheltered and retirement housing

Sheltered and retirement housing is suitable for community alarm service. There are often communal people who can live independently but provides the facilities, such as a lounge, laundry, guest fat and peace of mind that there are some on-site support garden. Meals are not normally provided, but a few services available that can be called on to provide low- schemes include a restaurant and some can arrange level support. hot meals.

There are many types of sheltered schemes and Private developers also build retirement housing for retirement housing, available to rent or to buy. older people, who are usually over 55, to buy or to They are provided by district councils and housing rent, or for shared ownership. They set their own entry associations. Schemes usually consist of between 15 criteria for people with care and support needs. and 40 dwellings. These may be bedsit rooms, self- contained fats, bungalows or luxury apartments. The complex is often built around a garden or communal facility and is linked to a central control centre for security.

Some schemes are simply housing for older people and are linked to a community alarm. Many schemes have a scheme manager or support worker and a

Extra Care Housing

Extra Care Housing is a purpose-built or adapted There is also a member of staf on-site at night, who form of housing with self-contained, accessible you can call in an emergency by activating a lifeline and afordable one or two bedroomed fats or which is available in each property. Communal bungalows that you can rent. It allows you to live as facilities are also provided. These vary between independently as possible, in the security and privacy schemes, but may include a lounge, craft rooms with of your own home. It also gives you the peace of mind organised activities, a laundry, a garden and guest that someone is on call if you need any help. rooms. A library, hairdressing and lunchtime meals are available at most schemes. They are often located If you have regular care and support needs, they close to local shops and amenities. can be met by the on-site team of care and support workers. Your support is tailored to your own situation All Extra Care schemes have on-site staf who are and can easily be adjusted if your needs change. responsible for delivering support, including: • making sure you are okay each day; You can have help with things like: • help with correspondence; • washing, dressing and personal care; • assistance in making health appointments, such as • preparing snacks and heating up meals; with your GP; • shopping and laundry; • helping you deal with money matters; and • some domestic tasks; and • helping you to access other services, such as a • reminders to take medicines. handyman service.

38 For assistance with fnding care and support, call Care Choices on 0800 389 2077 Pathways

Housing-related support is now provided through • support to identify move-on accommodation; and two ‘pathways’ called the Pathways to Independence • resettlement support. (P2I) and Pathway for Adults (P4A). The P4A programme purchases a range of support Somerset (P2I is a multi-agency, integrated housing- services for single people experiencing poor mental related support service for young people aged 16 to health who have difculty in getting and keeping 25. a tenancy. Rent and other housing costs are usually funded through Housing Beneft from the district It includes care leavers who live in, or have a local councils. We contribute to the cost of support staf connection with, the Somerset area. The service that help people develop the skills they need to get a allows young people with housing-related needs tenancy and keep it. to progress along a pathway of personal goals until they can live independently. First and foremost, it This service supports people who do not have the tries to prevent the need for a young person to step resilience or resources, either by themselves, or with onto the pathway at all, through targeted prevention their family or community, to overcome problems of measures. exclusion and helps them to fnd stability.

The P2I service aims to prevent youth homelessness The service has three elements: and enable the young people who are 1. Outreach support to help prevent people from accommodated to progress from support and becoming homeless or to help them retain an supervision to independent living by providing: existing tenancy. • targeted prevention through mediation to enable 2. Support in provider-managed accommodation. young people to remain in the family home 3. Support with resettlement to more sustainable (where appropriate); longer-term accommodation. • foating support; • emergency accommodation; You can fnd more information and details of services • supported accommodation; in Somerset at: www.somerset.gov.uk Care homes Sometimes, people decide to move to a care home Before considering moving into a care home, first make when they are in a crisis and cannot work out how sure that all other options that could help you to remain to get the help they need to stay at home. Often, living independently have been exhausted, for example, people who are helped through the crisis can keep by visiting a Community Connect centre or asking to living at home with the right support. talk with someone from Social care, see page 5.

Types of home

Residential care homes (care homes without learning disabilities or autism. If your needs require nursing) a qualifed nurse, this care will be provided by the These provide personal care, such as washing, district nursing service. dressing, bathing and assistance with toilet needs, if required. They do not ofer nursing care. In some Specialised residential care homes (SRC) homes, staf may only be ‘on call’ and not ‘on duty’ These are residential care homes that specialise for at night. Some provide specialist care for people people with advanced dementia but who do not have with mental health difculties, physical disabilities, nursing needs. They are a specifc type of home only >>

Visit www.carechoices.co.uk for further assistance with your search for care 39 Delivering quality care and support

Somerset Care is a leading not-for-proﬁt organisation “ The staff, their care and empathy with delivering quality care and support across the south of the residents were exemplary. Mum England. We deliver residential and nursing care across was always happy, relaxed and well entertained. She made good friends and Somerset in our care homes, as well as supporting adults these friendships were encouraged and with physical disabilities at our respite centre in Taunton. assisted. The facilities and equipment Our homecare teams deliver care and support to people are excellent and well adapted to residents’ needs. I was kept well living independently in their own homes. informed and consulted on all medical We also provide specialist support from our Petals issues and was allowed to contribute to dementia care team and Realise, our coming up with the most suitable care plan for my mum. learning disabilities service. ” Our services include: t Residential and nursing care t Care and support in your own home t Realise – support services for adults with learning disabilities t Petals – specialist dementia support t Home from hospital rehabilitation and reablement t Companionship, respite and holiday support The Halcon Centre t Complex care and clinical services

For more information contact us on: 0800 988 4337 or [email protected]

www.somersetcare.co.uk40 For assistance with fnding care and support, call Care Choices on 0800 389 2077 Types of home continued

>> available in Somerset. What makes them diferent Care homes with nursing is that they are provided through a joint venture These provide nursing care 24-hours a day. between the local authority and Somerset Partnership Usually, people living in these homes will be very NHS and Social Care Trust through specifc contracts. mentally and/or physically frail or immobile, and have healthcare needs that can only be met by a The Trust employs Specialist Care Development registered nurse. Some ofer general nursing care for Nurses (SCDNs) who support residents in these older people, while others specialise in mental health specialised care homes and provide advice and or physical disability. support to the care staf. They are involved in discussing the needs of possible new residents Care homes with nursing are often dual registered and ensuring that they meet the criteria for SRC. to provide both ‘residential’ and ‘nursing’ care. If you This makes sure that the chosen home is suitable choose one of these homes, you won’t need to move for them, and that the overall dependency levels in if your condition changes. Also, this type of home the home can be managed by the staf who work helps couples who may have diferent needs to live there. They will agree whether the home is suitable together in the same home. for all new residents, but the home will make the fnal decision when they have completed their pre- Listings of care homes and care homes with nursing admission assessment. You will need a social care begin on page 66 of this Directory. Each listing assessment to determine eligibility for SRC. details what categories of care the home provides.

Checking quality Delivering quality care and support When considering care services, it’s always a good team may also include professional or clinical staf, idea to check a service’s inspection report and rating Experts by Experience, people who use services Somerset Care is a leading not-for-proﬁt organisation “ The staff, their care and empathy with on the Care Quality Commission’s comprehensive and carers. the residents were exemplary. Mum delivering quality care and support across the south of website: www.cqc.org.uk England. We deliver residential and nursing care across was always happy, relaxed and well entertained. She made good friends and Following an inspection, each care home and Somerset in our care homes, as well as supporting adults these friendships were encouraged and All care providers must be registered under a home care agency is given a report of how it rates with physical disabilities at our respite centre in Taunton. assisted. The facilities and equipment system which brings adult social care, independent against national essential standards of quality Our homecare teams deliver care and support to people are excellent and well adapted to healthcare and the NHS under a single set of and safety. The CQC also rates the services as residents’ needs. I was kept well essential standards of quality and safety. ‘Outstanding’, ‘Good’, ‘Requires Improvement’ and living independently in their own homes. informed and consulted on all medical ‘Inadequate’. We also provide specialist support from our Petals issues and was allowed to contribute to The Care Quality Commission (CQC) registers, dementia care team and Realise, our coming up with the most suitable care plan for my mum. inspects and reviews all adult social care and You can see each service’s rating and report on learning disabilities service. ” healthcare services in England in the public, private the CQC website: www.cqc.org.uk or ask the care Our services include: and voluntary sectors. This includes care homes, care provider you are considering for a copy of their t Residential and nursing care homes with nursing, home care agencies and NHS latest inspection report. t Care and support in your own home services, amongst others. t Realise – support services for adults with For any enquiries, or to register a concern or a learning disabilities Inspectors carry out a mixture of announced and complaint, phone the CQC on: 03000 616161 or t Petals – specialist dementia support unannounced inspections looking at the quality and email: [email protected] t Home from hospital rehabilitation and reablement safety of the care provided. They look at whether the t Companionship, respite and holiday support service is safe, efective, caring, responsive to people’s The Halcon Centre The Care Quality Commission, t Complex care and clinical services needs and well-led. Citygate, Gallowgate, Inspection teams are led by an experienced CQC For more information contact us on: 0800 988 4337 or [email protected] Newcastle upon Tyne NE1 4PA manager and often include experts in their feld. The www.somersetcare.co.uk Visit www.carechoices.co.uk for further assistance with your search for care 41 Care home contracts – independent advice

We suggest you consult a solicitor before signing any contract, to make sure that the terms are fair and you understand your rights and obligations.

We recommend that you take independent fnancial advice from an organisation like Age UK or a Citizens who specialise in advice for older people. See page Advice Bureau. The Law Society has lists of solicitors 61 for contact details.

Choosing a care home

Comprehensive lists of care homes and care homes your mind. You may be able to spend the day there, with nursing begin on page 66 of this Directory. have a meal, talk to people who live in the home and If you are thinking of moving into a care home and meet some of the staf. This will help you make up need help from social care, please see page 44. your mind. You may be able to have a trial stay before you fnally decide. Things you need to think about Every home should produce a brochure or service You should ask to see the Care Quality Commission users’ guide to tell people about the service it report and rating before you visit and think about the provides and the facilities ofered to its residents. things that are important to you and what questions you want to ask. When you visit a home, you may like Choosing the right care home is important. If you to take the care homes checklist on page 43 with you can, visit more than one home before you make up for ideas of questions.

Hatch Beauchamp | Taunton | TA3 6SG

Compassionate nursing care in charming surroundings – at a realistic cost Beauchamp House is a Care South Country House home, offering the highest quality nursing care for all levels of need, from short term respite to high dependency and palliative care. Beauchamp House is an elegant Georgian manor which has been tastefully refurbished by Care South in recent years, to provide quality care in a home-from-home atmosphere. To request a brochure, arrange a visit or ﬁ nd out more, contact

www.care-south.co.uk or call Beauchamp House on ☎ 01823 481500 Registered Charity No. 1014697

CARE SOUTH IS A LEADING PROVIDER OF RESIDENTIAL AND HOME CARE ACROSS THE SOUTH OF ENGLAND

Home 1 Fees per week Quality rating* Home 2 £ £ Home 3 £

We suggest that you take paper with you when visiting care homes so that you can make notes.

Staf Personal preferences

What is the minimum number of Is the home too hot/cold? Can you staf that are available at any time? control the heating in your room? Are staf respectful, friendly and polite? Is the décor to your tastes? Do staf have formal training? Are there restricted visiting hours? Are the staf engaging with residents? Is there somewhere you can go to be alone? Activities Does the home feel welcoming? Is there an Activities Co-ordinator? Catering Can you get involved in activities you enjoy? Does the menu change regularly? Does the home organise any outings? Can the home cater for any dietary requirements you may have? Are residents escorted to appointments? Can you eat when you like, even Do the residents seem entertained? at night? Does the home have a varied Can you have food in your room? activities schedule? Is there a choice of food at mealtimes? Life in the home Is alcohol available/allowed if you want it? Is the home adapted to suit your needs? Can visitors join you for meals? Can you bring your own furniture? Fees Are there enough plug sockets in the rooms? Do your fees cover all of the services and activities? Are there restrictions on going out? Are fees likely to change regularly? Is there public transport nearby? Is the notice period for cancellation of Does the home provide any transport? the contract reasonable? Can you make/receive calls privately? Could you have a trial period? Can you decide when to get up and Can you keep your room if you go go to bed? into hospital? Does the home allow pets? Can you handle your own money? *See page 41.

Visit www.carechoices.co.uk for further assistance with your search for care 43 How can Somerset County Council help you?

We have lots of information available that you can use, You may like to discuss your needs with someone from which, with the assistance of those close to you, may social care. A good starting point, if you are able to, be sufcient to help you make informed choices and is to visit a Community Connect centre. See page 5. arrange or buy what you need. Otherwise, contact us directly for a needs assessment.

Needs assessments

If you contact us, we will frst try to provide the Community Connect centre. Alternatively, you, or information you need over the phone. If this isn’t a friend, relative or a health professional like your possible, we will ask someone from a social care GP (if they have your permission), can ask for an team to talk with you. They will aim to phone you assessment by phoning us on: 0300 123 2224. back within 48 hours, but when demand is high this may take longer. They will try to give you the Understanding you information you need over the phone, or ask that A needs assessment is a discussion to make sure that you visit a Community Connect centre, where we understand what matters to you, and are clear someone from social care will be on hand to talk about what you need. It includes fnding out: with you. • what difculties you have; • what you can do for yourself; Someone from social care may need to visit you • what you cannot manage at all; in your home and talk with you and other people • what you can’t manage now, but with some who matter to you. This meeting will make sure we support may be able to do in the future; understand you so that we can help you decide • who helps you now; what might work for you. This process is called a • what you think you need or would like to achieve; ‘needs assessment’ and is something everyone is and entitled to. • the best way of meeting your needs.

We can assess the needs of adults of working age With your permission, we will also talk to people and older people who have disabilities, mental closely involved with you, for example, your carer, health issues, a sensory loss or general frailty. Our family and friends. Other professionals, such as an aim is to actively promote independence and choice, occupational therapist, physiotherapist or district to help people live in their own homes for as long as nurse may be included as part of your assessment. possible. If someone can’t live at home, we can help This will make sure you are given the right them choose good-quality supported housing or information to make choices about your future. care homes. All the information you provide will be kept securely. If you are in hospital, the nursing staf can arrange for We will share relevant information with professionals a social worker to speak with you, either during your like a doctor or nurse, unless you ask us not to. stay in hospital, or once you have returned home. Throughout your assessment, you can always have Anyone can ask for a needs assessment, regardless of your carer, a relative, an advocate (see page 6) or their fnancial situation. The assessment and advice a friend present to support you. See page 52 for are free. information about mental capacity.

How to get an assessment The assessment will take account of your religious The best way to get an assessment is to visit a beliefs and cultural practices. 44 For assistance with fnding care and support, call Care Choices on 0800 389 2077 Needs assessments continued

Your care and support plan cannot fnd any alternative ways of doing, then the plan At the end of your assessment, we will help you write will also list any money, services or equipment we agree your care and support plan. This will list the things you to provide for you. need to be as independent as possible and who will help you. If we contribute towards all or some of your care, we will regularly review the help you get. As your needs change, Most people will be able to meet some of the we will help you explore the best ways to meet them. outcomes that are important to them by doing things diferently, or by getting help from family or If your eligible needs increase, we will consider friends or using services that are available in their local additional or diferent help. Equally, we will change, community. The plan will list these. If there are still reduce or stop our fnancial support if you no longer things you are eligible for our support with, that you need it.

Care eligibility

The eligibility criteria are based on identifying how 3. As a result of not being able to achieve these things, your needs afect your wellbeing. If you meet all the there is a signifcant impact on your wellbeing following criteria you are likely to be eligible for care (please see below for a defnition of wellbeing). and support: If you have eligible needs, we will carry out a fnancial 1. Your care needs are due to a physical or mental assessment to see what you might need to pay for impairment or illness. your support.

2. As a result of your care needs, you are unable Wellbeing to achieve two or more of the things in the list ‘Wellbeing’ is a broad concept; it relates to a person’s: below: • personal dignity (including being treated with • managing and maintaining nutrition; respect); • maintaining personal hygiene; • physical and mental health, and emotional • managing toilet needs; wellbeing; • being appropriately clothed; • protection from abuse and neglect; • being able to make use of your home safely; • control over day-to-day life (including how care and • maintaining a habitable environment; support is provided); • developing and maintaining family or other • participation in work, education, training or personal relationships; recreation; • accessing and engaging in work, training, • social and economic wellbeing; education or volunteering; • domestic, family and personal life; • making use of necessary facilities or services in • suitability of living accommodation; and the local community including public transport • contribution to society. and recreational facilities or services; or • carrying out any caring responsibilities you For more information on health and wellbeing, see have for a child. page 10.

Reablement

Your assessment may identify that short-term This could be for people: support will enable you to regain or improve your • who may benefit from an active reablement independence. intervention programme;

Visit www.carechoices.co.uk for further assistance with your search for care 45 Reablement continued

• who are medically well enough to be discharged reduced through a change in approach. from hospital and need support to maintain or regain independence; Short-term reablement services can help you regain • who can be helped to avoid a hospital admission; skills you may have temporarily lost and explore • who can be helped short-term, to reduce the need how you could do things differently. As you improve, for long-term care and support; or they can help you see what community support is • whose existing home care packages could be available that could help you in the longer-term.

Occupational therapy assessment

If your assessment shows that you need specialist you may have to pay towards the cost of the work. equipment, for example, a hoist and sling, or Adaptations that can be considered for a Disabled minor works such as stair rails, then, following an Facilities Grant include: occupational therapy assessment, you may be • widening doorways for wheelchairs; loaned equipment free of charge. Having the right • bathroom adaptations; equipment can mean you don’t need further care • fxed overhead hoists; and support, or it can reduce the amount of support • stair lifts or through-foor lifts; and you need. • general alterations, including permanent ramps.

The occupational therapist may give you some If you are not eligible for a grant, the occupational advice and information about the various housing therapist will give you information and advice so that options available to you. This might include moving you can make you own arrangements to adapt your to alternative housing or major alterations to your home. home, such as putting in a stair lift or wet-room. If you need major alterations, the occupational It is important that you do not start any work before therapist may ask your district council to consider you have received grant approval from your district you for a Disabled Facilities Grant. The district council council – you will not normally be entitled to any will ask you for information about your fnances and help for work already undertaken.

Carers’ assessments

All carers are entitled to a social care assessment, arranging to meet with the carer and, if they wish, even if the person they look after doesn’t have help the person they care for, to give them more advice. or funding from us. The assessment will fnd out if This could be at a Community Connect event. See additional care and support will help them in their page 5. caring role. Carers do not have to have a carers’ assessment. The If you would like more information, or to arrange an person they care for, following their own assessment, assessment, ask your social care worker or phone us will still receive our support if they are eligible. on: 0300 123 2224. How will a carer know if they may be eligible for When a carer contacts us, we will frst talk with them help from the council? to understand their situation. We may be able to give Carers may be eligible for help if: them some advice and information straight away • their need for support results from providing over the phone or we may suggest they talk with necessary care for an adult; and a carers’ support service (see page 9). This may be • they need support to achieve outcomes in one or followed up by a member of the social care team more of these things:

46 For assistance with fnding care and support, call Care Choices on 0800 389 2077 Carers’ assessments continued

> carrying out any caring responsibilities the carer • failure to achieve these outcomes would result in a has for a child; signifcant impact on the carer’s wellbeing (see the > providing care to other people to whom the defnition of wellbeing on page 45). carer provides care; > maintaining a habitable home environment; If we can help, we will write a support plan for the > managing and maintaining nutrition; carer, or, if they prefer, a joint care and support plan > developing and maintaining family or other for both them and the person they care for, taking personal relationships; into account their needs as a carer. The care and > engaging in work, training, education or support plan explains what has been agreed and volunteering; what will happen. If a carer’s needs are eligible, we > making use of necessary facilities or services in may provide them with a personal budget, or we the local community; or may increase the personal budget of the person they > engaging in recreational activities; and care for to provide replacement care. Paying for care Will we contribute towards your care costs? income, capital and savings, and complete a benefts If you are eligible following your care needs check to make sure that you are receiving all the assessment, we will talk with you about your money. benefts you are entitled to. They can also help by We use national rules to work out if you are eligible completing beneft claim forms, if you would like for a contribution from us for any care and support them to. you need. They will work out how much you can aford to If you have more than £23,250 in savings and capital, contribute towards your personal budget. They will you are not normally eligible for support with also look at any expenditure relating to an illness funding your care. You will usually be asked to make or disability you may have. You will have to provide your own care arrangements and pay the full cost of receipts as evidence for any allowances. your care. You can ask us to make the arrangements for you if your needs are eligible (see page 45) but we If you don’t agree with the assessment, you can ask may charge an arrangement fee for this. for it to be looked at again.

If you have less than £23,250 in capital and savings, For more information, see our information sheet ‘C6: we may be able to help you with the cost of your How your personal budget contribution is worked care and support (see page 49 for more information out’. This is available on: www.somerset.gov.uk or about paying for care homes). Depending on your by phoning us on: 0300 123 2224. personal circumstances, you may be required to pay a contribution towards the cost of your care (see Benefts below). Attendance Allowance and Personal Independence Payments are non-means-tested, non-taxable Working out your contribution benefts from the Department for Work and Pensions. The person who assesses your care and support There are diferent rates depending on the level needs may ask for someone from the Financial of your needs. Everyone who needs care should Assessment and Benefts (FAB) team to arrange to consider claiming these benefts, however, they phone or meet you or the person who manages your may not be paid if you are, or become, a permanent money. resident in a care home.

They will talk with you in confdence about your If you are entitled to the mobility component of

Visit www.carechoices.co.uk for further assistance with your search for care 47 Benefits continued

Personal Independence Payment, this will not stop You may also want to consider applying for Universal once you are in a care home and is not included in Credit (if you are under pension age) or Pension your fnancial assessment. Credit (if you are over pension age).

Personal budgets

When we complete your care and support plan, the we will frst look at your immediate network, for things we agree to help you with are worked out as a example, family and friends, then at what community weekly amount of money. This is called your personal resources could help you, for example voluntary budget. If you are eligible for a fnancial contribution groups. After that, if there are still eligible outcomes from us towards your personal budget, there are that cannot be achieved in any other way, we may several ways you can choose to manage this; you can: agree to contribute towards the cost of them. We • receive it as a payment into a bank account (set up initially set a budget that is based on our experience especially for the purpose) so you can arrange and of how much it has cost people with similar needs. pay for your own care and support; This is called a Using this fgure, together we will write your detailed Direct Payment (see below); care and support plan which will more accurately • have a Direct Payment and ask someone you trust determine the costs based on your individual to manage it for you (they must be willing to do circumstances. This may be more or less than the this); initial amount. • ask an independent advisory service to manage your Direct Payment for you (there may be a We will also talk with you about your fnances to charge for this service); work out what you should contribute towards your • ask us to manage it for you (this is called a Local budget (see working out your contribution on Authority Managed budget); or page 47). The fnal combined fgure is your personal • choose a mixture of any of these. budget.

NB: Direct Payments are not available for people We do not have a rigid policy as to what the moving into a care home. maximum level of funding will be, but we consider all requests for a personal budget. This checks that How is my personal budget calculated? all possible options have been explored to meet When we talk with you about what you want to a person’s eligible needs and that the council is achieve and how you plan to achieve these things, obtaining best value.

Direct Payments

Direct Payments are paid by the council to people information to read. You can then take time to who are assessed as eligible for one so that they decide what you want to do. You must want to use can choose, arrange and pay for their own care and the scheme, adhere to its rules, be able to manage support at home (this is not available for people your care and support arrangements and keep living in a care home). Direct Payments make it information about how the money is used. You can possible to have more choice and control over the ask someone else to help you manage your Direct type of help and support needed, rather than using Payment for you, such as a friend, family member or our contracted services. volunteer.

If you qualify for help, the social care worker who You may be thinking of employing someone to help completes your needs assessment will explain you, this means you will take on all the responsibility Direct Payments and how they work, and give you of an employer, so you need to know and

48 For assistance with fnding care and support, call Care Choices on 0800 389 2077 Direct Payments continued understand the rules that employers must follow. their experienced advisers. They can: There are organisations that can help you with this. • visit you at home to explain the help they can provide; If you use the Direct Payments Scheme you will have • discuss your responsibilities as a Direct Payment money paid into a separate bank account that is only user; used for your Direct Payment. The money is to be • support you to advertise for and recruit staf; used to help you with what you want to achieve as • leave advice on how to complete a risk assessment written in your care and support plan. For example, for the people you employ; this could be personal care, support to use daytime • ofer a payroll service, if you employ someone; activities or respite care. You can buy help from an • help and explain how to keep fnancial records to agency or employ your own carers. show what you have spent; and • be at the end of a phone if you need advice. You cannot use your Direct Payment to: • buy things that do not help you achieve what has When you join the scheme, an independent adviser been agreed in your care and support plan; can support you through the whole process. They • buy equipment, apart from in exceptional will assist you with your frst fnancial return and circumstances; or support you to understand what you need to do for • pay for food, gas, electricity or other utilities. future returns. The adviser is there to support you once your arrangements are set up and if you have You can receive a Direct Payment as well as benefts. any problems or concerns. Your Direct Payment will not afect the benefts you receive. It is not the same as Direct Payments from If you would like to know more about Direct the Department for Work and Pensions. Payments, please read our information sheets ‘C2: Direct Payments: An introduction’ and ‘C3: Direct The Direct Payment Advisory Service Payments guidance’ which you can fnd on our We have a contract with an independent advisory website: www.somerset.gov.uk/ascinfo service, which has specially-trained staf available to support people who have Direct Payments. Everyone Alternatively, talk to your social care worker if you new to the scheme should meet or talk with one of have one, or phone us on: 0300 123 2224.

What if I move home?

If you have a personal budget (see page 48) and you ofces know. plan to move home, please contact us so that we can make sure your care arrangements continue when They may wish to contact you to talk about your care you move. This could be for you and your carer, if you needs before you move. We will work with them so have one. that they can make sure the same level of service is ready for you when you arrive in your new home. If you are moving to another local authority area, They will probably contact you soon after you arrive for example from Somerset to another county, with to make sure you are happy with the arrangements your permission, we will let your new social services and to see if anything needs to be changed.

Paying for care homes

Please read the information on ‘Choosing a care home’ fnancial help from us. (page 42). There are some additional things you need to know if you are moving into a care home with To decide which type of home would be right for you,

Visit www.carechoices.co.uk for further assistance with your search for care 49 Paying for care homes continued we must complete a needs assessment. See page anyone to take you. If you do not want to choose by 44 for an explanation of what a needs assessment is. yourself, and you have no one else that you would like A social worker will carry out the assessment. Other to do it, you can ask your social worker to arrange a professionals, such as an occupational therapist, a move for you. Please let them know if there is anything district nurse or your doctor will also be involved, with you would like them to take into account, for example your permission. This will help make sure you choose the location of the home. the type of home that would best meet your needs. Your contribution You have the right to choose a home anywhere in When assessing your contribution, the council takes England, Scotland or Wales, as long as we agree that it into account your capital, income and savings. The meets the following four requirements: value of your home is included when assessing your 1. The home is suitable for your assessed needs. This capital unless any of the following people are still means we must be sure that the home can give living there: you the help your assessment shows you need. • your partner or; For example, a residential care home will not be • a relative who is over 60 or disabled; or suitable if you require regular nursing care. If we • a child under 16 who you or a former partner consider a home to be unsuitable, we will tell you maintain. why and ask you to choose another. 2. There is a place available. We may be able to If you have savings of between £14,250 and £23,250 arrange for you to move to another home while you will be expected to contribute £1 each week for you wait for a place to become available in the every £250 you have above £14,250, plus an amount home of your choice. from your income. 3. The home owner agrees to our usual contract conditions. If they do not, you may be asked to If you have savings of less than £14,250 you will not choose again. have to contribute from your savings but you will have 4. The home does not cost more than we usually pay to contribute from your income. for the type of care that you need. If you wish to move to a care home that charges more than this Most people will contribute most of their income and someone will have to make up the diference – this will be left with an amount for personal expenses each is called a ‘top-up’ or ‘third party’ payment. See page week. 51 for more details. NHS Nursing Care Contribution We can give you details of the homes in Somerset If you need a nursing home, a specially-trained nurse that will usually meet these, and will suggest you view will assess your nursing needs and the NHS may then these homes in the frst instance. pay the cost of the nursing care part of your fees to the home. Currently this is a fat rate of £155.05 per In most cases, we will leave it to you, or someone else week. The NHS does not pay for personal care. you have asked to help you, to visit the homes and decide which one you like best. Your social worker This is not means-tested and is paid directly to the can help to arrange visits to homes if you do not have home.

Fee levels in Somerset from April 2017 The maximum amount we usually pay is £471.75 To find out more, see our information sheet ‘D2: each week for residential care and £523.20 Paying for Residential Care’. This is available on our for nursing care (excluding NHS Nursing Care website: www.somerset.gov.uk/ascinfo or from Contribution, see above), but the exact fgure will your social worker or by phoning us on: 0300 123 depend on your assessed needs. 2224.

50 For assistance with fnding care and support, call Care Choices on 0800 389 2077 Third party payments

If we have suggested care homes that accept our fee formalising the arrangement. Whoever agrees to do this levels, but the care home you choose costs more than for you, it is important they are made aware that the the rate we usually pay for a person with your needs, amount could increase in the future and they must be someone will have to make up the diference. This is confdent that any increases will be met. If payments often referred to as a ‘top-up’ or ‘third party payment’. stop, you should seek help and advice immediately.

If you have less than £23,250 in savings, you are not If a top-up stops, we may ask you to move to an allowed to make this additional payment yourself, alternative home that accepts our fee level. except in limited circumstances. The responsibility often falls to a member of your family or a sponsor, Financing care is complicated, we advise you to contact such as a charity. Once this person or organisation us to ask for specifc advice and guidance based on has been confrmed, they must sign an agreement your circumstances and needs.

What happens to your home?

Twelve-week property disregard Deferred Payment, and interest is compounded daily. If your former home is included in your fnancial assessment but your other capital and savings total less It is very important that you ask for a Deferred than £23,250 and your income is not enough to meet Payment before the end of the twelve-week period, your care home fees, we may agree to help with the so that we have time to set it up. If we don’t hear from cost during the frst twelve weeks of permanent care, you before the end of the twelve-week period, we will providing we agree that care is needed. stop paying towards your care. You will then become self-funding and will have to pay the full cost of your Deferred Payments care direct to the home. After the twelve-week period, you may be entitled to continue to receive fnancial help from us by asking for If you apply for a Deferred Payment, you, or your a Deferred Payment. representative, must sign our Deferred Payment Agreement. We will place a legal charge on your If your property is taken into account in your fnancial property and will charge interest on the loan. We may assessment (see page 50), you may be eligible to enter limit the amount of the loan, depending on the equity into a Deferred Payment Agreement with us. This means in your property. we will continue to pay our contribution towards your care costs after the property disregard period ends, as a You do not have to sell your home if you don’t want loan, to be repaid later. This allows eligible people time to. You may, for example, decide to use rental income to sell the property or the fexibility to explore other to increase the amount that you pay each week. This ways to pay their fees if they don’t want to sell their will reduce the weekly payments made by us and the home. The Financial Assessment and Benefts ofcer will eventual Deferred Payments debt. discuss this with you. If you ask for a Deferred Payment at a later date, it will start from the date we receive your We strongly recommend that you obtain independent application and will not be backdated. fnancial advice if you are considering a Deferred Payment. For more information about Deferred There is a standard fee of £500 to cover our Payments please look on the Somerset County administration and legal costs of setting up the Council website or phone us on: 0300 123 2224.

Running out of money

If your capital is likely to reduce to £23,250, you must step in to help with your care fees. We suggest that let us know well in advance, as we may be able to you let us know when your capital drops to about

Visit www.carechoices.co.uk for further assistance with your search for care 51 Running out of money continued

£30,000 to give plenty of time to put arrangements you have chosen charges more than we normally in place. We will complete a care assessment, pay for someone with your care needs, you must find discuss your options with you and may make a someone to help pay the difference – this is called a contribution towards your care costs. If the home ‘top-up’ payment. See page 51 for more information.

NHS Continuing Healthcare

If your assessed needs are primarily health- The rules on eligibility can be found on: related, you may qualify for funding for the full www.gov.uk (search ‘national framework’). cost of your care home fees, including board and If you wish to apply for Continuing Healthcare accommodation, under the National Framework for contact: NHS Somerset Continuing Health Care NHS Continuing Healthcare. This can be delivered Team, Wynford House, Boundary Way, Lufton in any setting including your own home or in a care Trading Estate, Yeovil BA22 8HR home. A nurse or social worker can normally advise if Phone: 01935 384000 you may be eligible and help to make an application.

Support for people who lack capacity

The Mental Capacity Act requires us to assume represent them. This could be through: that people have capacity and can make decisions • enduring power of attorney (EPA); themselves, unless otherwise established. A person • lasting power of attorney (LPA) for property and will be given all possible help to make decisions before afairs or health and welfare; being assessed as lacking capacity. • property and afairs deputyship or health and welfare deputyship under the Court of Protection; or If we think a person may lack capacity to make a • any other person dealing with the person’s afairs (for decision even after being ofered practical support, example, someone who has been given appointee- a social worker or other suitably qualifed person will ship by the Department for Work and Pensions for carry out a capacity assessment in relation to the the purpose of beneft payments). specifc decision to be made. If none of these is in place, family members or their Where it has been assessed that a person lacks capacity solicitor will be encouraged to apply for a property and for a particular decision, decisions will be made in afairs deputyship through the Court of Protection. their best interest. Any restrictions because of this decision will be in the person’s best interest and will be If there is no one else who can act for the person, we proportionate to the likelihood of the person sufering will make an application to the Court of Protection and harm as a result of the decision. assume the role as their deputy. We will apply to be the person’s corporate appointee in respect of their welfare Planning will always involve the person as far as benefts with the Department for Work and Pensions. possible, taking account of their wishes, feelings, values We will charge an administration fee for this service. and aspirations as well as their needs and wellbeing. They may be supported by family and friends. If this Until there is an appropriate person appointed and full is not possible, an independent advocate will be access to the person’s fnancial afairs can be obtained, appointed. They will represent the person’s wishes and no fnancial assessment will take place. If there is no challenge the local authority’s decision if necessary. access to the person’s fnances to make care and support payments, we can make these payments as a Financial assessments and charging loan until an appointee or deputy is in place and a full We will fnd out if there is an appropriate person to fnancial assessment can be completed.

52 For assistance with fnding care and support, call Care Choices on 0800 389 2077 Support for people who lack capacity continued

The following will apply: them to be repaid, backdated to when they became • if capital is over £23,250, we will expect the full fee to available; and be repaid; • if there is a top-up there must be someone willing to • if capital is less than £23,250, we will expect the pay. assessed contribution to be repaid; • if benefts became available during the corporate For more information on specialist care, see below and appointeeship application period, we will expect for information on solicitors, see page 55. Specialist care

Dementia care

If you are concerned about memory loss, there can If you are worried about your memory, you should be many reasons, such as stress and some health begin by discussing your concerns with your GP. They conditions. There is lots of information and support can talk you through what services are available in available. Somerset.

The word ‘dementia’ describes a range of over If you are diagnosed with dementia, the Dementia 100 progressive brain diseases. The symptoms Somerset website: www.dementiasomerset.org.uk can include a decline in memory, reasoning and provides useful information and details of various communication skills, mood changes and a gradual services, as well as support for carers. Remember, it is loss of the skills needed to carry out daily activities. possible to live well with dementia. Acer House Enhancing life, excelling in care

Residential, Dementia, and Respite Care At Acer House our approach is to nurture an atmosphere of care and companionship, all delivered in a luxury lifestyle. With an interesting programme of events and activities, your Well-being is at the heart of all we do, supporting your physical, social, and nutritional needs for a fulfilled life. • Restaurant quality dining with wine in elegant surroundings • Nutritious and balanced menus from our professional kitchens contribute to a healthier lifestyle • Beautifully decorated rooms all have en-suite showers, with some ground floor rooms opening on to the gardens • Freshly baked snacks and beverages available to residents, families and visitors throughout the day • Relaxing aromatherapy suite for beauty treatments and a hair salon • Sunny landscaped gardens with raised beds and patios See our lovely home life at facebook.com/AcerHouseCareHome Call the Acer House Home Manager on 01934 218065 141b Milton Road | Weston-super-Mare | Somerset | BS22 8AA | www.averyhealthcare.co.uk

Home 1 Fees per week Quality rating* Home 2 £ £ Home 3 £

We suggest that you take paper with you when visiting care homes so that you can make notes. Please use this checklist in conjunction with the care homes checklist on page 43.

Design Health

Are there clear signs throughout Can residents get help with eating the home? and drinking? Has the home been designed or How often does the home review adapted for people with dementia? residents’ medication? Are the home and grounds secure? Does the home ofer help if a resident needs assistance taking Are there prompts outside the medication? residents’ rooms to help people identify their own? Do GPs visit the home regularly? Is the décor familiar to your loved one? Staf Choices Are staf trained to identify when a resident might be unwell? Do residents get choice in terms of what they wear each day? Are staf trained to spot when someone needs to go to the toilet? Are residents encouraged to be independent? Do the staf have any dementia specifc training/experience? Can residents decide what to do each day? Will your loved one have a member of staf specifcally responsible for Can residents have a say in the décor their care? of their room? Approach to care Activities Does the home follow a specifc Are residents able to join in with approach to dementia therapy, for household tasks like folding washing? example, validation therapy? Are there activities on each day? Will the home keep you informed Can residents walk around outside on about changes to your loved one’s care? their own? Does the home have a specifc Are residents sitting in front of the TV approach to end of life care? or are they active and engaged? Does the home keep up to date with Are there rummage boxes around? best practice in dementia care? *See page 41. 54 For assistance with fnding care and support, call Care Choices on 0800 389 2077 Coping with a sensory loss

If you have a sight or hearing loss, or know someone services and equipment. who has, we have helpful information on a range of services. You can fnd this on our website: Please phone us on: 0300 123 2224, or email: www.somerset.gov.uk (search for ‘hearing and sight [email protected], or for Deaf and hard of loss’). We also have specialist sensory loss workers hearing callers use text relay by prefxing our contact who can provide you with information and advice on number with: 18001.

Learning disabilities

We have social care workers who can provide you This could be a range of things, for example, with advice and information about specialist support residential care, supported living, adult placements, that is available for people with a Learning Disability short residential breaks, domiciliary care, community in Somerset. access and work preparation services.

Resource for those supporting children with additional needs

My Family, Our Needs is an online resource providing policy and signposting, there is a lifestyle section impartial information for parents, carers and for parents covering topics such as health and practitioners supporting children from birth to 25 wellbeing, work, family and relationships. Visit: years with additional needs. As well as guidance, www.myfamilyourneeds.co.uk Essential information

Finding care options in your area

This Directory ofers a telephone and website service you by using the ‘Browsealoud’ function. allowing you to search by postcode or region for care homes, care homes with nursing and home Whatever your care needs, this Directory and the Care care providers that meet your requirements across Choices telephone and website service will be able to the country. Your search can be sent to you by post point you in the best direction, however you would or email, or discussed with you over the telephone. like care information presented. If you are searching online, the results can be saved and emailed to others. You can also view an electronic Please call: 0800 389 2077 or visit: version of this Directory on the site and have it read to www.carechoices.co.uk

How solicitors can help

A solicitor can give you impartial advice about wills, medical treatment, and/or your property and fnancial making gifts, estate planning and Powers of Attorney. afairs. A LPA is only valid once it is registered with the Some can also ofer guidance on immediate and long- Ofce of the Public Guardian. It allows for a person of term care plans, making sure (if applicable) the NHS your choice to make decisions on your behalf at a time has made the correct contribution to your fees. when you may be unable.

Lasting Powers of Attorney (LPAs) allow you to appoint The Court of Protection can issue Orders directing someone you trust to make decisions about your the management of a person’s property and fnancial personal welfare, including healthcare and consent to afairs if they are incapable of managing their own

Visit www.carechoices.co.uk for further assistance with your search for care 55 How solicitors can help continued afairs, if they do not have a LPA. The Court procedure particularly on any future liability for care costs or tax is presently very slow and the fees are quite expensive liability. so preparing a LPA is always advisable, providing you have somebody sufciently trustworthy to appoint as If you don’t have your own solicitor, ask your family or your attorney. friends for their recommendations. Contact several frms, explain your situation and ask for an estimate of An ‘advance directive’ allows you to communicate your cost and an idea of timescales involved. Many frms wishes about future medical treatment but it is not will make home visits if necessary and will adapt their legally binding. You may instead wish to make a living communications to meet your needs. It’s important to will, ofcially known as an ‘advance decision’, setting fnd a solicitor who specialises in this area of the law. out treatment that you do not want to receive in The Citizens Advice Bureau ofers an advice service specifed circumstances, which would legally have to and will be able to recommend solicitors in your area. be followed, even if you die as a result. The Law Society has a list of solicitors who specialise Any proposed gift out of your estate needs careful in working with older people. Visit: consideration of the benefts, risks and implications, www.lawsociety.org.uk for more details.

Safeguarding vulnerable adults

Safeguarding is everybody’s business. It means What is abuse? protecting an adult’s right to live in safety, free from It can take many forms, including: abuse and neglect. • physical; • domestic; People’s wellbeing and safety is our main concern, • sexual; and we adopt a zero-tolerance stance on the abuse, • psychological or emotional; neglect or discrimination of anyone, particularly people • fnancial or material; at risk or in vulnerable situations. • discriminatory; • organisational or institutional; Who is an adult at risk? • neglect and acts of omission; An adult at risk is anyone aged 18 and over who: • self-neglect; or • has needs for care and support; • modern slavery. • is experiencing, or is at risk of, abuse or neglect; and • is unable to protect themselves from harm or You can fnd full defnitions and possible exploitation. indicators of these types of abuse on: www.ssab. safeguardingsomerset.org.uk/protecting-adults/ They may be a person who: what-is-abuse/ Many types of abuse are also criminal • is elderly and frail due to ill health, physical disability ofences and should be treated as such. or cognitive impairment; • has a learning disability; Are you worried about someone? • has a physical disability; If you are worried about a vulnerable adult, please • has a sensory impairment; don’t stay silent: • has mental health needs, including dementia; • phone Adult Social Care on: 0300 123 2224; • has a long-term illness or condition; • email Adult Social Care: [email protected]; or • misuses substances or alcohol; • contact the police on: 101, or, in an emergency: 999. • is a carer (family member or friend) and is subject to abuse; or To help us respond to your concerns, it is important for • does not have capacity to make a decision and is in us to know what you, or the person experiencing the need of care and support. abuse, want to happen next. 56 For assistance with fnding care and support, call Care Choices on 0800 389 2077 Safeguarding vulnerable adults continued

What we do Somerset Integrated Domestic Abuse Service We will work with you to focus on what is important to Phone: 0800 694 9999 you, what you want to achieve and how we can help Web: www.somersetsurvivors.org.uk you to keep safe. There are times when we will need to share information with partner organisations to help Fire Safety improve your safety and wellbeing. Phone: 0800 050 2999 Web: www.dsfre.gov.uk Staying safe Police Neighbourhood Watch Carers’ Voice Somerset Phone: 01278 644799 Web: www.carersvoicesomerset.co.uk Web: www.avonandsomerset.police.uk/services/ watch-community-schemes/neighbourhood- Action on Elder Abuse watch-scheme Phone: 0808 808 8141 Web: www.elderabuse.org.uk Devon and Somerset Trading Standards (scams, rogue traders and doorstop crime) Age UK Phone: 0345 404 0506 Phone: 0800 678 1174 Web: www.devonsomersettradingstandards.gov.uk Web: www.ageuk.org.uk

Making a complaint

We hope you will be happy with the care and support are made aware of it. However, if you need to make you choose for yourself or someone who matters to a formal complaint, you should frst contact the you. However, there may be times when you wish to registered owners of the service. raise a concern, make a comment or suggestion, or a compliment about the support provided. This may be If the care is being provided by an independent about anything, from the way you feel you are treated agency or organisation, ask to speak to the person by staf to the food you are served. who handles their complaints and feedback. They have a duty to respond to any complaints made. You should feel free to make comments and If you are not happy with the way your problem suggestions about possible improvements to your has been dealt with, contact the Care Quality surroundings and the services that have been provided. Commission (CQC) on: 03000 616161.

All care providers are required to have a complaints If your concern or complaint is about us or any of our procedure and are actively encouraged to record staf members, please contact your social worker (or feedback received from service users. The best feedback the service user’s social worker) frst. If you are not about a service comes from the people who use it or sure who to contact, then please phone us on: have direct experience of it. If you have something you 0300 123 2224 and we will be able to assist you. feel should be said, then there are a number of ways you can be heard. You can also, at any time, contact the Local Government Ombudsman, who can ofer you All care providers should have their own easy to use guidance and support about making a complaint. individual complaints policy. If you are concerned about the care that you, or a friend or relative is receiving, it Local Government Ombudsman, PO Box 4771, makes sense to speak to the manager of the service Coventry CV4 0EH Phone: 0345 015 4033 (Monday about your concerns before you take any further action. to Friday, 8.30am to 5.00pm) The problem may be resolved quite easily once they Email: [email protected]

Visit www.carechoices.co.uk for further assistance with your search for care 57 The Registered Care Providers Association Ltd

The Registered Care Providers Association’s (RCPA) provision of high-quality members provide care and support to a broad care in Somerset. This is range of individuals, including older people, people delivered through regular with disabilities, mental health support needs and conferences and seminars, newsletters and briefngs. complex needs. Members are marked with an RCPA throughout the listings in this Directory. The RCPA provides a range of services that: • support member organisations in their Amongst the association’s aims is the wish to development and sustainability; represent the interests, views and concerns of people • facilitate and promote the development of involved with providing care in the Somerset area. evidence-based good practice; and • infuence stakeholders in the sector in relation The RCPA also aims to provide members easy access to funding, regulation, legislation and strategic to information and advice on any matter relevant to direction. the provision of care and to develop, monitor and evaluate care strategy and policy and to disseminate The RCPA provides an invaluable gateway, helping information to members. the exchange of information and ideas and fostering best practice amongst members. Acting as a voice For details about joining the Registered Care for care providers, the RCPA aims to represent the Providers Association, please contact: views of all members, bringing their concerns and queries to the attention of service commissioners as Laura Stooke well as government and regulatory bodies. Tel: 01823 351630 Email: [email protected] The RCPA works in partnership with other agencies Web: www.rcpa.org.uk and organisations to ensure the continued Other initiatives

‘Tell Us Once’ service

A free and simple service to help you tell us that and worry, we ofer a free service which can pass someone has died. this information directly to a number of other government departments and local council services. When someone has died, there are a lot of people who need to be told, at a time when you probably All registration ofces in Somerset will automatically feel least like doing it. Our Registration Service ofer the ‘Tell Us Once’ service when you make an provides a service which we hope will make things appointment to register a death. easier for you. It means that when you tell us about a death, we can then contact other organisations on You can fnd contact details and opening hours for your behalf. all of the registration ofces in Somerset at: www.somerset.gov.uk/tellusonce or you can After someone has died, one of the frst things that phone: 0300 123 2224 for information about your must be done is to legally register the death with local ofce. The website tells you more about what our Registration Service. Once that’s done, several information you will need to give us to register a other organisations may still need to be contacted death, and the services involved in the ‘Tell Us Once’ and given the same information. To save you time partnership.

58 For assistance with fnding care and support, call Care Choices on 0800 389 2077 NHS 111

Anyone can phone 111 to access urgent healthcare services. The free number is available all day, every day to respond to people’s healthcare needs when: • they need medical help fast, but it’s not a 999 emergency; • they don’t know who to call for medical help or they don’t have a GP; • they think they need to go to accident and emergency or another NHS urgent care service; or • they require health information or reassurance about what to do next.

When you phone, you will talk with a highly-trained call adviser who will be supported by experienced nurses. They will use a clinical assessment system and ask questions to assess your needs and work out the • callers who require further care or advice will be most appropriate course of action, including: referred to a service that has the appropriate skills • callers who are facing an emergency will have an and resources to meet their needs, for example, a ambulance sent without delay; pharmacy or their GP; or • callers who can care for themselves will be given • callers who require services outside the scope of information, advice and reassurance; NHS 111 will be told about an alternative service.

Healthwatch Somerset

Healthwatch Somerset is the local consumer and hospitals, observe what is happening and report champion for people of all ages, taking equal back to commissioners. account of health and social care issues. People can feel excluded from services, so Its work includes: Healthwatch also has a signposting function • actively consulting with, and listening to what to navigate the health and social care system. local people think about health and social care Healthwatch Somerset is independent, transparent, services; accountable and powerful, with the strength of • supporting volunteers to conduct ‘Enter and View’ the law and the national infuence of Healthwatch visits of health and care facilities; and England behind it. • creating clear and timely information about what is working well and what needs to change, to The service will be re-commissioned during 2017. enable stakeholders to make necessary changes. At the time of publication, The Care Forum is commissioned to deliver Healthwatch in Somerset. Healthwatch Somerset has a statutory place on the Contact them: Health and Wellbeing Board, sharing evidence and feedback on what people think about their health Healthwatch Somerset and social care services, to make sure that they meet c/o Somerset Rural Youth Project, Unit 2 Suprema the needs of, and are shaped by, local communities. Estate, Edington, Bridgwater TA7 9LF Phone: 01823 751403 Healthwatch can tell services about patient Email: [email protected] experiences of care and hold them to account; it Web: www.healthwatchsomerset.co.uk can also enter and view services such as care homes

Visit www.carechoices.co.uk for further assistance with your search for care 59 Useful local and national contacts Advocacy Direct Payments

Swan Advocacy Enham Hi-point, Thomas Street, Somerset Direct Payments Advisory Service. Taunton TA2 6HB Enham (Head Ofce), Enham Place, Enham Alamein, Phone: 0333 344 7928 Andover, Hampshire SP11 6JS Email: [email protected] Phone: 0845 504 6229 Web: www.swanadvocacy.org.uk/somerset Email: [email protected] Web: www.enham.org.uk Carers Disabilities Compass Carers Dedicated support service for carers across Somerset. Compass Disability Services 11-12 Belverdere Trading Estate, An organisation of disabled people working through Taunton TA1 1BH consultation, representation, research and service Phone: 01823 255911 provision to improve access to all services and Email: [email protected] facilities. Web: www.compasscarers.org.uk 11-12 Belverdere Trading Estate, Taunton TA1 1BH Phone: 01823 282823 Carers UK Text: 07568 109960 The voice of carers. Minicom: 01823 255919 Phone: 0808 808 7777 Email: [email protected] Web: www.carersuk.org Web: www.compassdisability.org.uk

Carers Trust Disabled Living Foundation The UK’s largest provider of carers’ support services. National charity providing advice on mobility and Email: [email protected] disability aids, daily living equipment. Web: www.carers.org Helpline: 0300 999 0004 Web: www.dlf.org.uk Community Council for Somerset Phone: 01823 331222 Drugs and alcohol Email: [email protected] Web: www.somersetrcc.org.uk Somerset Drug and Alcohol Service Phone: 0300 303 8788 Dementia Email: [email protected] Web: www.somersetdap.org.uk Alzheimer’s Society The UK’s leading care and research charity for people Health with this disease. Runs memory cafés and Singing for the Brain groups throughout Somerset for carers and Motor Neurone Disease Association the people they care for. A charity for assisting people with Motor Neurone Old Kelways, Somerton Road, Disease, equipment, wheelchairs, beds, stairlifts, Langport TA10 9SJ fnancial difculties and general care. Somerset ofce: 01458 251541 PO Box 246, Northampton NN1 2PR Email: [email protected] Phone: 01604 250505 Helpline: 0300 222 1122 Email: [email protected] Web: www.alzheimers.org.uk Web: www.mndassociation.org

60 For assistance with fnding care and support, call Care Choices on 0800 389 2077 Useful local and national contacts continued

MS (Multiple Sclerosis) Society Independent Living Centre For assistance and advice about Multiple Sclerosis. Devon House, Brunel Road, MS National Centre (MSNC), 372 Edgware Road, Newton Abbot TQ12 4PB London NW2 6ND Phone: 01392 380181 Phone: 0208 438 0700 Email: [email protected] Helpline: 0808 800 8000 Email: [email protected] Legal advice Web: www.mssociety.org.uk The Law Society Somerset Cancer Care Support Group Help with fnding a solicitor near you who specialises Ofers information, advice and support to patients, in advice about care. their family, friends and carers through every stage of Web: www.lawsociety.org.uk the illness. Phone: 0845 070 8910 Mental health Web: www.somerset-hospice.org.uk/patient- services/somerset-cancer-care Mencap The UK’s leading charity for people with a learning Home improvement help disability and their families. 123 Golden Lane, London EC1Y 0RT Aster Living Phone: 0808 808 1111 Can help with small or major adaptations to your Email: [email protected] home, repairs and improvements and home safety Web: www.mencap.org.uk checks. Aster also ofers supported housing schemes, including Extra Care and retirement homes. Mind Association Sarsen Court, Horton Avenue, Devizes SN10 2AZ Supports people with mental health problems and Phone: 0333 400 8299 promotes good mental health in the community. Email: [email protected] 15-19 Broadway, Stratford, London E15 4BQ Web: www.asterliving.co.uk Phone: 0300 123 3393 Text: 86463 Millbrook Community Equipment Service Email: [email protected] Units N1 and N2, Knights Road, Chelston Business Web: www.mind.org.uk Park, Wellington TA21 8YA Phone: 0333 003 2407 Taunton and West Somerset MIND Web: www.somersetmyhomemylife.com Ofers ‘Mindline’, an out of hours phone support service. Independent Living Centres in the South West Sussex Lodge, 44 Station Road, Taunton TA1 1NS Living Phone: 01823 334906 The Vass, Gill Avenue, Bristol BS16 2QQ Out of hours: 01823 276892 Phone: 0117 965 3651 Web: www.mindtws.org.uk Email: [email protected] South Somerset MIND Independent Living Centre Unit 4, Yeovil Small Business Centre, Houndstone St George’s Road, Semington, Wiltshire BA14 6JQ Business Park, Yeovil BA22 8WA Phone: 01380 871007 Phone: 01935 474875 Email: [email protected] Email: [email protected] Web: www.ilc.org.uk Web: www.southsomersetmind.co.uk

Visit www.carechoices.co.uk for further assistance with your search for care 61 ALSO FROM THE PUBLISHER OF THIS CARE DIRECTORY

THE HANDBOOK FOR RELATIVES

YOUR COMPANION THROUGH THE EMOTIONAL AND PRACTICAL ASPECTS OF CHOOSING AND FUNDING CARE FOR AN AGEING RELATIVE.

Care Select delves further into the subject of arranging support for a loved one, including detailed information on different types of care and support, as well as: • Understanding their needs • Choosing care • Broaching difficult conversations

? H O T W I ? W EE IL D R L G I A K R N ’T O N W O S W F E H O F D IC H M TIONS? A P T U O W O E HAT IF M R MU C A M E C DO H F ES O I E N O T H W T ’T S A A E E G ? H R E WRONG CHOICE N TH ? CAN WE AFFORD IT? CAN W R W A MAKE E AFFO E T T IF I

R A D IT E A HA ? ? H W RONG CH C W WILL I KNOW WH E THE W OICE? OW ICH TO WHAT IF I MAK H CHOOSE?

TO CLAIM YOUR FREE COPY OF CARE SELECT CALL 0800 389 2077*

WWW.CARESELECT.CO.UK

*While stocks last Useful local and national contacts continued

Somerset Dementia Adviser Service Email: [email protected] The Somerset Dementia Adviser Service can tell you Web: www.careaware.co.uk where to fnd the information you need, not only about your illness but also the best services for you in Care Choices Somerset. Publishers of this Directory, Care Choices also run a Phone: 01458 251541 free phone service, designed to generate reports of Email: [email protected] care providers which match your specifc needs. Web: www.dementiasomerset.org.uk Phone: 0800 389 2077 Web: www.carechoices.co.uk Older people Independent Age Age UK Speak to an adviser for free and impartial advice on Advice line: 0800 678 1174 home care, care homes, NHS services, housing and Web: www.ageuk.org.uk other issues. Lines are open Monday to Friday from 10.00am to 4.00pm. Age UK Somerset 18 Avonmore Road, Provides a range of services, projects, advocacy, London W14 8RR emotional and practical support to older people 65 Phone: 0800 319 6789 years and over, their relatives and carers. Email: [email protected] Ash House, Web: www.independentage.org Cook Way, Bindon Road, The Relatives and Residents Association Taunton TA2 6BJ Advises older people needing, or living in, residential Phone: 01823 345613 care and their relatives. Email: [email protected] 1 The Ivories, 6-18 Northampton Street, Web: www.ageuk.org.uk/somerset London N1 2HY Advice Line: 0207 359 8136 Aster Living Home from Hospital Email: [email protected] Practical help to get home from hospital and Web: www.relres.org recuperate in the comfort of your own home. Phone: 0333 400 8299 Sensory loss Web: www.aster.co.uk/homes-services/care- support/remain-in-the-family-home deafPLUS Provides advice, advocacy and life skills to North-East British Red Cross – Support at Home Somerset and Bath. Short-term help after a stay in hospital. Phone/Text: 07443 023321 Livingstone Way, Email: [email protected] Taunton TA2 6BD Web: www.deafplus.org Phone: 01823 273700 Web: www.redcross.org.uk Somerset Sight A charity that helps visually impaired people in Care Aware Somerset. Advisory and advocacy service specialising in elderly Northfeld House, 51 Staplegrove Road, care funding advice. Taunton TA1 1DG PO Box 8, Phone: 01823 333818 Manchester M30 9NY Email: [email protected] Phone: 0161 707 1107 Web: www.somersetsight.org.uk

Visit www.carechoices.co.uk for further assistance with your search for care 63 The Cyder Barn A relaxing atmosphere with high standards of care...

A beautifully converted former Blacksmith’s workshop, Cyder Barn offers a relaxed and homely environment cottage and barn. The Cyder Barn is pleased to be able and provides excellent standards of care, activities, to offer 38 en-suite rooms (including 2 doubles) with entertainment and home cooked food for elderly clients direct access into the landscape gardens and courtyard looking for day care, long or short-term respite care or with some having views across the orchard. The permanent care.

West Pennard, Glastonbury, Somerset BA6 8NH | Tel: 01458 834945 www.thecyderbarn.com

Careford Lodge A relaxing atmosphere with high standards of care...

Careford Lodge is a purpose built Residential home set some with complete wet rooms. The gardens and general in 5 acres including a paddock to enable residents to maintenance are kept to a high standard and a qualiﬁed enjoy the horses and the country views. The registered chef runs the kitchen with innovative menus. Regular manager, Tracey has a team of loyal and trained staff. outings are arranged and daily activities organised. The previous manager Lorraine has now become the For any questions and enquires please contact Tracey at Group Manager. the address below. All rooms are a generous size having a full en-suite and Church Street, Merriott, Somerset TA16 5PR | Tel: 01460 75592 www.carefordlodge.com 64 For assistance with fnding care and support, call Care Choices on 0800 389 2077 Useful local and national contacts continued

Other advice Somerset’s district councils

Care Quality Commission (CQC), The Mendip District Council Regulator and inspector of all care services. Cannards Grave Road, Shepton Mallet BA4 5BT For general enquiries contact: Phone: 0300 303 8588 The Care Quality Commission, Web: www.mendip.gov.uk Citygate, Gallowgate, Newcastle upon Tyne NE1 4PA Phone: 03000 616161 Sedgemoor District Council Web: www.cqc.org.uk Bridgwater House, King Square, Bridgwater TA6 3AR Phone: 0300 303 7800 or 01278 435435 Citizens Advice Bureaux Web: www.sedgemoor.gov.uk Free, independent and confdential advice. Web: www.citizensadvice.org.uk South Somerset District Council Brympton Way, Yeovil BA20 2HT Mendip Phone: 01935 462462 5 King Street, Frome BA11 1BH Web: www.southsomerset.gov.uk Phone: 0344 488 9623 Email: [email protected] Taunton Deane Borough Council Web: www.mendipcab.org.uk The Deane House, Belvedere Road, Taunton TA1 1HE Phone: 01823 356356 Sedgemoor Email: [email protected] Royal Clarence House, High Street, Bridgwater TA6 3BH Web: www.tauntondeane.gov.uk Phone: 0344 488 9623 Web: www.sedgemoorcab.org.uk West Somerset Council West Somerset House, Killick Way, Williton, South Somerset Taunton TA4 4QA Phone: 0344 488 9623 Phone: 01643 703704 Web: www.citizensadvicesouthsomerset.org.uk Email: [email protected] Web: www.westsomersetonline.gov.uk Taunton Phone: 0344 488 9623 Web: www.tauntoncab.org.uk

West Somerset Phone: 0800 802 1808 Web: www.westsomersetadvice.org.uk

Somerset Choices The community information database for Somerset. Web: www.somersetchoices.org.uk

Soldiers, Sailors, Airmen and Families Association (SSAFA) Help and support for people who serve in our Armed Forces, people who used to serve and their families. Helpline: 0800 731 4880 Web: www.ssafa.org.uk

Visit www.carechoices.co.uk for further assistance with your search for care 65 Care home listings

West Somerset care homes

BANBRIDGE HOUSE GOLDEN GORSE RESIDENTIAL 3 The Esplanade, Minehead TA24 5QS CARE HOME RCPA Tel: 01643 702275 OP 4 Alexandra Road, Minehead TA24 5DP Tel: 01643 702767 LDA BLENHEIM LODGE RCPA North Road, Minehead TA24 5QB MAYFAIR RESIDENTIAL HOME Tel: 01643 703588 OP 25 The Avenue, Minehead TA24 5AY Tel: 01643 706816 MH CROFT HOUSE RCPA SRC Bridge Street, Williton TA4 4NR NORTHFIELD HOUSE Tel: 01984 632536 Advert page 40 OP D Tower Hill, Williton TA4 4JR

DANESWOOD CARE HOME RCPA Tel: 01984 633810 OP PD LDA YA Cuck Hill, Shipham, Winscombe BS25 1RD Tel: 01934 843000 Advert below PD LDA YA TIDINGS RCPA 1 Irnham Road, Minehead TA24 5UD Advert below DENE LODGE, THE – MINEHEAD RCPA Tel: 01278 741468 OP D PD LDA MH SI YA Bircham Road, Alcombe, Minehead TA24 6BQ Tel: 01643 703584 OP D WESTERLEY RESIDENTIAL CARE HOME FOR THE ELDERLY – MINEHEAD DUNSTER LODGE RESIDENTIAL HOME RCPA King Edward Road, Minehead TA24 5JB Manor Road, Minehead TA24 6EW Tel: 01643 702066 OP Tel: 01643 703007 OP

FIELD HOUSE (MINEHEAD) WOODSIDE The Parks, Minehead TA24 8BU 2 Woodside Close, Minehead TA24 8RZ Tel: 01643 709487 Tel: 01643 708751 LDA LDA YA

GLEN LYN WYNDHAM HOUSE RCPA 2 Tregonwell Road, Minehead TA24 5DT Martlet Road, Minehead TA24 5PR Tel: 01643 702415 OP Tel: 01643 703934 Advert page 40 OP D

“a home from home Tidings Care Home Tidings is a specialized care home providing a high level of care and a home for life” for residents with specifc or complex needs, such as Huntington’s Daneswood provides a home for adults Chorea, Parkinson’s Disease, Korsakof’s Syndrome, mental health aged 18+ with severe or profound and conditions and learning difculties. The client group are typically multiple learning disabilities and complex health needs. We provide 1-1 care during 30 to 70 years old, and the Home aims to promote a more active the day and dedicated night support. and social lifestyle relative to individual abilities. Tidings endeavours to be a home for life, ofering security and T: 01934 843 000 E: [email protected] support and a homely environment. www.daneswood.org Cuck Hill, Shipham (Nr Winscombe), Somerset BS25 1RD For further information, call 01278 741468

66 For assistance with fnding care and support, call Care Choices on 0800 389 2077 West Somerset care homes with nursing

EASTLEIGH CARE HOMES – MINEHEAD LTD WINSOR NURSING HOME, THE Periton Road, Minehead TA24 8DT 54 The Avenue, Minehead TA24 5AW Tel: 01643 702907 OP D PD LDA SI Tel: 01643 707870 OP D PD SI

MAMSEY HOUSE RCPA A countywide list of home care providers Priest Street, Williton, Taunton TA4 4NJ starts on page 27. Tel: 01984 633712 OP

Taunton Deane care homes

ABBEYFIELD (SOMERSET) SOCIETY RCPA CEDAR LODGE RCPA Advert inside front cover Heron Drive, Bishops Hull, Taunton TA1 5HA Hope Corner Lane, Taunton TA2 7PB Tel: 01823 334238 OP D PD SI Tel: 01823 286158 OP D MH YA

ASHBURY – TAUNTON CHURCHVIEW RCPA Six Acres Close, Roman Road, Taunton TA1 2BD 8 St Andrews Road, Taunton TA2 7BW Tel: 01823 327713 LDA Tel: 01823 667711 LDA

ASHLEIGH HOUSE COVENANT CARE – THE WHEELHOUSE RCPA 20 Chip Lane, Taunton TA1 1BZ Linden Hill, Lower Westford, Wellington TA21 0DW Tel: 01823 350813 PD LDA YA Tel: 01823 669444 OP PD LDA MH SI YA

BARLEY HOUSE CREAM RESIDENTIAL CARE RCPA 49 Buckland Road, Taunton TA2 8EW Longrun House, Bishops Hull, Taunton TA1 5AY Tel: 01823 972776 OP LDA MH YA Tel: 01823 424550 PD LDA SI

BRAMBLES, THE CRIMSON HILL SUPPORT LTD Six Acres Close, Roman Road, Taunton TA1 2BD The Bungalow, The Elms, Curry Rivel, Taunton TA10 0JD Tel: 01823 327714 LDA Tel: 01823 255000 LDA

BRIDGE HOUSE (SOMERSET) DAIRY HOUSE, THE RCPA 2 Bridgwater Road, Taunton TA1 2DS Longrun House, Bishops Hull, Taunton TA1 5AY Tel: 01823 334797 LDA YA Tel: 01823 330015 PD LDA SI

BUNGALOW, THE DRAKES PLACE 2 Ilminster Road, Taunton TA1 2DR Taunton Road, Wellington TA21 8TD Tel: 01823 327050 PD LDA YA Tel: 01823 662347 OP PD LDA SI YA

CALWAY HOUSE RCPA ELM TREE HOUSE Calway Road, Taunton TA1 3EQ 4 Kilkenny Avenue, Taunton TA2 7PJ Tel: 01823 333283 Advert page 40 OP D Tel: 01823 322408 OP D MH YA

CATHERINE HOUSE RCPA ELMSMEAD 131 Hamilton Road, Taunton TA1 2EP 82 South Road, Taunton TA1 3EA Tel: 01823 286839 LDA Tel: 01823 333529 LDA YA

Visit www.carechoices.co.uk for further assistance with your search for care 67 Taunton Deane care homes continued

GOTTON MANOR CARE HOME LANGLEY HOUSE Gotton, Cheddon Fitzpane, Taunton TA2 8LL Langley Marsh, Wiveliscombe TA4 2UF Tel: 01823 413118 OP Tel: 01984 624612 OP LDA YA

HALCON HOUSE RCPA LAURAL HOUSE Hamilton Road, Taunton TA1 2EP 3 Buckland Road, Taunton TA2 8EW Tel: 01823 353447 Advert page 40 PD YA Tel: 01823 762831 OP LDA MH SI YA HOUSE OF ST MARTIN Langford Lane, Pen Elm, Taunton TA2 6NU A countywide list of home care providers Tel: 01823 275662 OP LDA MH SI YA AD starts on page 27. HUMMINGBIRD CARE Royston Road, Churchinford, Taunton TA3 7RE Tel: 01823 602776 OP D PD KINGDOM HOUSE 6 Prowses Meadow, Kingdom Lane, Norton Fitzwarren, Taunton TA2 6QP Tel: 01823 211112 LDA KNOWLS, THE 86 Trull Road, Taunton TA1 4QW Tel: 01823 327080 LDA YA

www.carechoices.co.uk SEARCHING FOR CARE OPTIONS IN YOUR AREA?

Alternatively, call our friendly team on 0800 389 2077 to talk to someone directly.

68 For assistance with fnding care and support, call Care Choices on 0800 389 2077 Taunton Deane care homes continued

LINDEN HOUSE NURSING HOME RCPA RECTORY CARE HOME, THE SRC Linden Hill, Lower Westford, Wellington TA21 0DW 2 Trinity Road, Taunton TA1 3JH Tel: 01823 667711 OP YA Tel: 01823 324145 D

LITTLE OAKS RESIDENTIAL RIVERS CARE HOME Longrun House, Bishops Hull, Taunton TA1 5AY 20-22 Bridgwater Road, Taunton TA1 2DS Tel: 01823 272633 PD LDA SI YA Tel: 01823 322427 LDA SAPLINGS, THE

MANOR HOUSE THURLOXTON, THE RCPA Wiltons Orchard, Fons George, Taunton TA1 3SA Thurloxton, Taunton TA2 8RH Tel: 01823 324832 LDA Tel: 01823 413777 OP SEEABILITY – FIENNES HOUSE RESIDENTIAL HOME MOORHAVEN RCPA Normandy Drive, Taunton TA1 2JT 31 Drakes Park North, Wellington TA21 8SZ Tel: 01823 661529 Tel: 01823 331524 Advert page 40 OP D PD LDA SI YA

ST GEORGES CARE HOME RCPA NETHERCLAY HOUSE 17 Wilton Street, Taunton TA1 3JR Bishops Hull, Taunton TA1 5EE Tel: 01823 275268 OP Tel: 01823 284127 Advert outside back cover OP STANWAY CLOSE AND GREENWAY ROAD NEWHOLME 18 Stanway Close, Taunton TA2 6NJ Bushy Cross Lane, Ruishton, Taunton TA3 5JT Tel: 01823 215706 LDA Tel: 01823 442298 LDA WELLINGTON AND NYNEHEAD COURT RCPA LONGFORTH HOUSE RCPA SRC Nynehead, Wellington TA21 0BW Longforth Road, Wellington TA21 8RH Tel: 01823 662481 OP D Tel: 01823 663667 OP D YA

OAK BUNGALOW WELLINGTON ROAD Six Acres Close, Roman Road, Taunton TA1 2BD 52 Wellington Road, Taunton TA1 5AP Tel: 01823 327715 LDA Tel: 01823 334132 PD LDA MH YA

ORCHARD LEA WESTLEIGH HOUSE 75 Bridgwater Road, Taunton TA1 2DT 20 Chip Lane, Taunton TA1 1BZ Tel: 01823 972514 PD LDA SI YA Tel: 01823 284198 OP PD LDA YA

POPHAM COURT RCPA WILTON HOUSE RCPA Courtland Road, Wellington TA21 8NF Upper High Street, Taunton TA1 3PX Tel: 01823 662053 Advert page 40 OP D Tel: 01823 272633 PD LDA SI YA

PULSFORD LODGE RCPA WOODLANDS FARMHOUSE North Street, Wiveliscombe TA4 2LA Wrantage, Taunton TA3 6DF Tel: 01984 623569 Advert page 40 OP D Tel: 01823 480640 OP D PD SI YA

Visit www.carechoices.co.uk for further assistance with your search for care 69 F_BAR_13250 Somerset Care Choices advert - 185mm x 108mm.qxp_Layout 1 14/03/2017 16:25 Page 1 Amazing people ...deserve amazing care Our care homes are wonderful places – filled with amazing residents, not to mention our dedicated staff and inspiring volunteers. We're told our care and support is second to none, but it's the fantastic food, stimulating environments and unique social activities that make Barchester the best choice for the people and families we support.

Nursing Care • Residential Care • Dementia Care • Respite Breaks • Care for Under-65s

Thousands of families trust Barchester to care for their loved ones. To find out about our amazing people, visit www.barchester.com or call us anytime to benefit from over 24 years' experience.

The Manor Care Home West Abbey Care Centre Haydon Close, Taunton, TA1 5HF Stourton Way, Yeovil, BA21 3UA Call: 01823 230 238 Call: 01935 574 567

What matters to you, matters to us Most people wish to look af er their own daily needs but those who are more physically frail |or living with an illness will need more care than others. In all cases, to know that the utmost professional support is there at all times is greatly reassuring.

Frethey House Taunton, TA4 1AB A beautifully converted period property set within rolling countryside of ering residential and nursing care. St George Bristol, BS5 7PD Sometimes we all need A purpose built nursing home located in a a helping hand quiet residential area of ering nursing care. 0808 223 5356 [email protected]

Care Choices_somerset advert_2/5 page_185mm wide x 108mm high_v2.indd 1 27/03/2017 12:24 ? H VISIT THE CARE SELECT WEBSITE O T W I ? W EE IL D R WWW.CARESELECT.CO.UK L G I A K R N ’T O N W O S W F E H O IC F D H M W T A U O HAT IF M O RE UM C M A DO H E F C ES O I E N O T H ’ W T S A T A E E G ? H R E AFFORD IT? R N W A THE W CAN W CAN WE A MAKE FFOR E T T IF I D IT E A A HA ? ? H W C LL I KN CALL CARE SELECT FOR MORE INFORMATION: HE WRONG CHOIC W W WI OW WHIC WHAT IF I MAKE T E? HO 0800 389 2077

70 For assistance with fnding care and support, call Care Choices on 0800 389 2077 Taunton Deane care homes with nursing

ASPEN COURT LINDEN HOUSE NURSING HOME RCPA Hope Corner Lane, Taunton TA2 7PB Linden Hill, Lower Westford, Wellington TA21 0DW Tel: 01823 346000 Advert inside front cover OP D Tel: 01823 667711 OP YA

BEAUCHAMP HOUSE NURSING HOME MANOR, THE RCPA Village Road, Hatch Beauchamp, Taunton TA3 6SG Haydon Close, Bishop’s Hull, Taunton TA1 5HF Tel: 01823 481500 Advert page 42 OP D PD SI YA Tel: 01823 230238 Advert page 70 OP PD YA CALWAY HOUSE RCPA MOUNTBATTEN NURSING HOME RCPA Calway Road, Taunton TA1 3EQ 82-84 Trull Road, Taunton TA1 4QW Tel: 01823 333283 Advert page 40 OP D Tel: 01823 333019 OP

CAMELOT HOUSE RCPA NORTHWAY HOUSE RESIDENTIAL HOME RCPA Taunton Road, Wellington TA21 9HY 96-98 Kingston Road, Taunton TA2 7SN Tel: 01823 666766 Advert inside back cover OP D MH Tel: 01823 253999 OP CHELSTON PARK NURSING AND RESIDENTIAL OAKTREE COURT HOME – CHELSTON GARDENS DEMENTIA RCPA Middle Green Road, Wellington TA21 9NS NURSING HOME RCPA West Buckland Road, Wellington TA21 9PH Tel: 01823 662032 OP D PD Tel: 01823 667066 Advert outside back cover OP D ORCHARD COURT CARE HOME Harp Chase, Shoreditch Road, DUNKIRK MEMORIAL HOUSE RCPA Minehead Road, Bishops Lydeard, Taunton TA1 3RY Taunton TA4 3BT Tel: 01823 351155 OP D MH Tel: 01823 432407 OP D POPHAM COURT RCPA

FIRS NURSING HOME, THE RCPA Courtland Road, Wellington TA21 8NF 251 Staplegrove Road, Taunton TA2 6AQ Tel: 01823 662053 Advert page 40 OP D Tel: 01823 275927 OP SHERFORD MANOR CARE HOME RCPA FRETHEY HOUSE Wyvern Road, Taunton TA1 4RA Frethey Lane, Bishops Hull, Taunton TA4 1AB Tel: 01823 337674 OP D MH YA Tel: 0808 223 5356 Advert page 70 OP WEY HOUSE NURSING HOME GOTTON MANOR CARE HOME Norton Fitzwarren, Taunton TA4 1BT Gotton, Cheddon Fitzpane, Taunton TA2 8LL Tel: 01823 337391 D PD MH SI YA AD Tel: 01823 413118 OP

HAMILTON PARK NURSING HOME RCPA 6 Hamilton Road, Taunton TA1 2EH Tel: 01823 256650 OP

LAVENDER COURT RCPA Roman Road, Old Whittington, Taunton TA1 2BG Tel: 01823 279151 Advert page 40 OP D YA

Visit www.carechoices.co.uk for further assistance with your search for care 71 COURT HOUSE A beautiful Georgian Retirement Home set in the lovely village of Cheddar, Somerset. You can live your life to the full and choice is our favourite word

The Manager - Chris Dando 01934 742131 [email protected] Court House Retirement Home, Church Street, Cheddar, Somerset BS27 3RA Sedgemoor care homes

ADMIRALS REST COTSWOLD HOUSE 5 Taunton Road, Bridgwater TA6 3LW Somerset Court, Harp Road, Brent Knoll, Tel: 01278 423238 OP LDA MH YA Highbridge TA9 4HQ Tel: 01278 760555 LDA APPLE TREE HOUSE 243a Berrow Road, Berrow, Burnham-on-Sea TA8 2JQ COURT HOUSE RETIREMENT HOME Tel: 01278 788228 LDA Market Cross, Church Street, Cheddar BS27 3RA Tel: 01934 742131 Advert page 72 OP ASHCOTT LAWNS RCPA Chapel Hill, Ashcott, Bridgwater TA7 9PJ FERNERY HOUSE Tel: 01458 210149 OP D 7 Esplanade, Burnham-on-Sea TA8 1BB COURT HOUSE Tel: 01278 794627 LDA BEAUFORT HOUSE RCPA A beautiful Georgian Retirement Home set 7 Rectory Road, Burnham-on-Sea TA8 2BY FRIARN HOUSE RESIDENTIAL HOME RCPA Tel: 01278 786320 OP 35 Friarn Street, Bridgwater TA6 3LJ in the lovely village of Cheddar, Somerset. Tel: 01278 445115 OP D BLACKDOWN HOUSE You can live your life to the full and choice is our favourite word Somerset Court, Harp Road, Brent Knoll, FRITH HOUSE RCPA SRC Highbridge TA9 4HQ Steart Drive, Burnham-on-Sea TA8 1AA Tel: 01278 761905 LDA Tel: 01278 782537 Advert page 40 OP D

BRANCH HOUSE GORDON VILLA Taunton Road, North Petherton, 15 Taunton Road, Bridgwater TA6 3LP Bridgwater TA6 6NW Tel: 01278 458018 LDA SI YA Tel: 01823 972776 OP D LDA MH SI YA GREATWOOD HOUSE BRIDGWATER COURT Somerset Court, Harp Road, Brent Knoll, 42 Market Street, Bridgwater TA6 3EP Highbridge TA9 4HQ Tel: 01934 708772 LDA YA Tel: 01278 760555 LDA

BROUGHTON LODGE RCPA GREENGATES 88 Berrow Road, Burnham-on-Sea TA8 2HN 26 Fore Street, North Petherton, Bridgwater TA6 6PY Tel: 01278 782133 Advert page 74 OP D Tel: 01278 663871 LDA

CHATHAM HOUSE GREENHILL HOUSE RCPA 46 Wembdon Rise, Bridgwater TA6 7QZ Tweentown, Cheddar BS27 3HY Tel: 01278 427758 OP Tel: 01934 740547 Advert page 40 OP D

CHERRY TREES GUNTERS GROVE FARM 28 Berrow Road, Burnham-on-Sea TA8 2EX Shurton, Bridgwater TA5 1QH Tel: 01278 792962 LDA Tel: 01278 653671 LDA

CHURCH ROAD HIGHBRIDGE COURT The Manager - Chris Dando 1 Church Road, Wembdon, Bridgwater TA6 7RQ 25 Berrow Road, Burnham-on-Sea TA8 2EY 01934 742131 Tel: 01278 453635 PD LDA YA Tel: 01278 785796 PD MH YA [email protected] Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs Court House Retirement Home, Church Street, Cheddar, Somerset BS27 3RA RCPA Member of the Registered Care Providers Association Somerset – see page 58 SRC Specialist Residential Care Home Advertisers are highlighted

Visit www.carechoices.co.uk for further assistance with your search for care 73 residential care home What do Burnham-on-Sea you think about this Please call us on publication? 01278 784277 to see how we can help you www.carechoices.co.uk/reader-survey

www.tudorlodge.net

Tel: 01278 782133 88 Berrow Road Burnham-on-Sea Somerset TA8 2HN

• Excellent 24 hour care • Small caring home registered for 18 residents • 14 single rooms with en-suite • Visitng Optcian, Dentst, Chiropodist & Hairdressser • Permanent, Respite and Day care ofered fer personal care and atenton At Broughton Lodge we oﬀer personal care and atenton to our residents, we provide a “home from home” environmentenvironment inin aa relaxingrelaxing and peaceful atmosphere.atmosphere. We We have an excellent reputaton locally and with the CQC. • www.broughtonlodge.com • [email protected] •

www.carechoices.co.uk SEARCHING FOR CARE OPTIONS IN YOUR AREA?

Alternatively, call our friendly team on 0800 389 2077 to talk to someone directly.

74 For assistance with fnding care and support, call Care Choices on 0800 389 2077 Sedgemoor care homes continued

HOLLY TREE COTTAGE NORTHMEAD HOUSE 243 Berrow Road, Berrow, 3 Northmead Drive, Puriton, Burnham-on-Sea TA8 2JQ Bridgwater TA7 8DD Tel: 01934 429448 LDA YA Tel: 01278 683478 LDA

KINGSLEIGH RESIDENTIAL RCPA OAK TREES RCPA SRC 78 Berrow Road, Burnham-on-Sea TA8 2HJ Rhode Lane, Bridgwater TA6 6JF Tel: 01278 792768 OP Tel: 01278 451125 Advert page 40 OP D

KNOLL HOUSE OLD VICARAGE, THE RCPA Somerset Court, Harp Road, Brent Knoll, Stockland Bristol, Bridgwater TA5 2PZ Highbridge TA9 4HQ Tel: 01278 653056 OP YA Tel: 01278 760555 LDA OLD VICARAGE, THE (CANNINGTON) LAKESIDE HOUSE Brook Lane, Cannington, Somerset Court, Harp Road, Brent Knoll, Bridgwater TA5 2HP Highbridge TA9 4HQ Tel: 01278 653688 LDA Tel: 01278 760555 LDA PARK VIEW LAURELS RESIDENTIAL HOME, THE – 1 Westfield Road, DRAYCOTT RCPA Burnham-on-Sea TA8 2AW Westfield Lane, Draycott, Cheddar BS27 3TN Tel: 01278 789444 LDA Tel: 01934 742649 Advert page 76 OP PORLOCK HOUSE LIMES RESIDENTIAL HOME, THE RCPA Somerset Court, Harp Road, Brent Knoll, 41 Church Street, Bridgwater TA6 5AT Highbridge TA9 4HQ Tel: 01278 422535 OP D Tel: 01278 761913 LDA

LODGE, THE RED GABLES 18 Huntspill Road, Highbridge TA9 3DQ 1 Pinnocks Croft, Berrow, Tel: 01278 786618 LDA MH YA Burnham-on-Sea TA8 2NF Tel: 01278 786607 PD LDA YA MINSTER, THE Mill Street, North Petherton, RNIB KATHLEEN CHAMBERS HOUSE Bridgwater TA6 6LX 97 Berrow Road, Burnham-on-Sea TA8 2PG Tel: 01278 661528 PD LDA YA Tel: 01278 782142 OP SI

NEWTON LODGE ROSEWOOD LODGE & BROOK HOUSE 139 Berrow Road, 11-13 Friarn Street, Rosewood, Burnham-on-Sea TA8 2PN Bridgwater TA6 3LH Tel: 01278 787321 OP YA Tel: 01278 457676 LDA MH YA

NORTHCROFT ROUSE Barrows Road, Cheddar BS27 3BD 40 High Street, Othery, Bridgwater TA7 0QE Tel: 01934 744734 Advert page 84 LDA Tel: 01823 698460 LDA SI YA

Visit www.carechoices.co.uk for further assistance with your search for care 75 Family means a lot to all of us, at Country Court Care we understand the importance of selecting the right care home. My mother has been at Summer Lane Nursing We take time to get to know our residents Home for over a year now, and we have been and their families, enabling us to create truly very happy with the care she has received. The personalised care and a real ‘home away from ‘‘ staff are friendly, understanding and professional. home’ atmosphere. Mum is settled there and seems happy and content. It is very reassuring for us as a family to Our care and nursing homes provide nursing, know that she is being so well cared for. residential, dementia care and short term care. Thank you, Summer Lane Nursing Home! Pop in and see us any time! Our family caring for yours in Somerset.... ‘‘ Stanton Court Nursing The Laurels Care Home Home Westfield Lane, Draycott Stanton Drew, Chew BS27 3TN Magna, Bristol BS39 4ER CONTACT: CONTACT: T: 01934 742 649 T: 01275 332 410 E: thelaurels@ E: stantoncourt@ countrycourtcare.com countrycourtcare.com Summer Lane Nursing & The Burnham Nursing & Care Home Care Home Diamond Batch, Worle, Weston- 19 Oxford Street, super-Mare BS24 7FY Burnham-on-Sea TA8 1LG CONTACT: CONTACT: New T: 01934 529 190 luxury T: 01278 768 000 E: summerlane@ residential E: theburnham@ countrycourtcare.com suite countrycourtcare.com www.countrycourtcare.com Sedgemoor care homes continued

STAFFORD LODGE TUDOR LODGE RCPA 87 Berrow Road, Berrow, Burnham-on-Sea TA8 2PF 8 Brightstowe Road, Burnham-on-Sea TA8 2HW Tel: 01278 784067 LDA Tel: 01278 784277 Advert page 74 OP

STREET FARM WELLFIELD HOUSE The Street, Draycott, Cheddar BS27 3TH Manor Road, Catcott, Bridgwater TA7 9HT Tel: 01934 744930 LDA MH Tel: 01278 722405 OP

SYDENHAM HOUSE RCPA WEMBDON RISE Frederick Road, Bridgwater TA6 4NG 4 Wembdon Rise, Bridgwater TA1 7QU Tel: 01278 422763 Advert page 40 OP D Tel: 01278 420779 LDA YA

TOWANS CARE HOME, THE RCPA A countywide list of home care providers Berrow Road, Burnham-on-Sea TA8 2EZ starts on page 27. Tel: 01278 782642 OP

Sedgemoor care homes with nursing

ANGELS (STRATTON HOUSE) LTD HILLVIEW NURSING HOME RCPA 15 Rectory Road, 36 Berrow Road, Burnham-on-Sea TA8 2EX Burnham-on-Sea TA8 2BZ Tel: 01278 783192 OP D Tel: 01278 787735 OP D HOLYWELL NURSING HOME RCPA AVALON NURSING HOME Advert inside 120 Brent Street, Brent Knoll, 2-4 Taunton Road, Bridgwater TA6 3LS back cover Highbridge TA9 4BB Tel: 01278 450450 OP D PD MH Tel: 01278 760601 OP D PD

AXBRIDGE COURT NURSING HOME RCPA ROSARY NURSING HOME, THE West Street, Axbridge BS26 2AA Mayfield Drive, Durleigh, Tel: 01934 733379 OP Bridgwater TA6 7JQ Tel: 01278 727500 OP D PD SI BURNHAM LODGE NURSING HOME RCPA 147 Berrow Road, ST MICHAEL’S – CARE HOME WITH NURSING Burnham-on-Sea TA8 2PN PHYSICAL DISABILITIES Tel: 01278 783230 OP PD Cheddar Road, Axbridge BS26 2DW Tel: 01934 732358 OP PD YA BURNHAM NURSING AND RESIDENTIAL CENTRE, THE STOCKMOOR LODGE RCPA 19 Oxford Street, Burnham-on-Sea TA8 1LG 1 Nokoto Drive, Bridgwater TA6 6WT Tel: 01278 768000 Advert page 76 OP D PD Tel: 01278 434535 Advert page 40 OP D YA

CASA DI LUSSO Advert inside front cover Bower Lane, Bridgwater TA6 4GU See the checklist on page 43 for questions to Tel: 01278 557100 OP D PD MH YA ask when looking at care homes.

Visit www.carechoices.co.uk for further assistance with your search for care 77 South Somerset care homes

ASHCROFT RCPA AUTISM WESSEX – MIDDLE PATH 30 Ashcroft, Chard TA20 2JH 58 Middle Path, Crewkerne TA18 8BG Tel: 01460 394061 LDA YA Tel: 01460 72707 LDA YA

ASHLEY HOUSE – LANGPORT BEECH TREE HOUSE RESIDENTIAL HOME RCPA The Avenue, Langport TA10 9SA High Street, Keinton Mandeville, Somerton TA11 6DZ Tel: 01458 250386 OP D Tel: 01458 223369 D

AUTISM WESSEX – BARN CLOSE BEECHWOOD HOUSE CARE HOME RCPA 32 Barn Close, Crewkerne TA18 8BL 60 West Coker Road, Yeovil BA20 2JA Tel: 01460 74327 LDA YA Tel: 01935 472793 OP

Perry St, Somerset TA20 2QG Tel: 01935 425 440 Perry Court Tel: 01460 221468 T HE E LMS RESIDENTIAL CARE HOME

Perry Court is a small residential care home who provides a safe and caring environment for young adults with learning disabilities. Exceptional people. We also ofer a family run Day Care & Work Experience Centre, as well as being able to ofer respite care. Extraordinary care. www.perrycourtcare.co.uk Yeovil Marsh, Somerset BA21 3QG www.theelmsyeovil.co.uk

Fir Villa Residential Care Home We specialise in dementia care with a person centred approach in a beautiful, tranquil homely setting. Please feel free to visit or contact us at any time. Tel: 01935 850670 Camel Street, Marston Magna, Somerset BA22 8DB www.firvilla.co.uk

More than just a care home Eleighwater House Retirement Home, the small home set in the heart of Somerset. Caring for 5 residents in a relaxed, homely environment. A home where residents truly feel part of the family, joining in with day to day activities, where family and friends are always welcome, joining us for Sunday Lunch or afternoon tea. Registered with the Care Quality Commission. Visit our website www.eleighwaterhouse.co.uk or www.carehomes.co.uk for our recommendations.

George and Tabitha offer you a warm welcome to Eleighwater House near Chard Tel: 01460 67532

78 For assistance with fnding care and support, call Care Choices on 0800 389 2077 South Somerset care homes continued

BLACKBERRY HILL FIR VILLA RESIDENTIAL HOME RCPA Ansford Road, Castle Cary BA7 7HG Camel Street, Marston Magna, Yeovil BA22 8DB Tel: 0800 328 6091 LDA YA Tel: 01935 850670 Advert page 78 OP D PD LDA MH SI

BURNWORTHY HOUSE RCPA GROVELANDS RCPA SRC South Street, South Petherton TA13 5AD 45 Grove Avenue, Yeovil BA20 2BE Tel: 01460 240116 Advert page 40 OP D Tel: 01935 475521 Advert page 40 OP D CAMBIAN LUFTON MANOR COLLEGE HAZELWELL LODGE RCPA SRC Lufton, Yeovil BA22 8ST 67 Station Road, Ilminster TA19 9BQ Tel: 01460 52760 Tel: 01935 403120 LDA YA OP D MH HIGHFIELD HOUSE RESIDENTIAL CARRINGTON HOUSE RCPA CARE HOME Carrington Way, Wincanton BA9 9BE RCPA High Street, Castle Cary BA7 7AN Tel: 01963 32150 Advert page 40 OP D Tel: 01963 350697 OP CARY BROOK RCPA HOLLIES CARE HOME, THE RCPA Millbrook Gardens, Castle Cary BA7 7EE Florida Street, Castle Cary BA7 7AE Tel: 01963 359700 Advert page 40 OP D Tel: 01963 350709 OP CHARD MANOR HUISH HOUSE Tatworth Road, Chard TA20 2DP Huish Episcopi, Langport TA10 9QP Tel: 01460 261016 LDA YA Tel: 01458 250247 PD LDA SI YA

CHURCH VIEW KNIGHTS TEMPLAR COURT Chapel Hill, Odcombe BA22 8UH Throop Road, Templecombe BA8 0HR Tel: 01963 370317 Tel: 01398 361467 LDA D LATIMER LODGE COMPTON VIEW RESIDENTIAL 38 Preston Road, Yeovil BA21 3AQ CARE HOME RCPA Tel: 0800 022 6000 Advert page 80 OP 267 St Michaels Avenue, Yeovil BA21 4NB Tel: 01935 476203 OP LODGE, THE Advert inside front cover Portway, Langport TA10 0NQ COOL RUNNINGS TOO Tel: 01458 252543 LDA MH YA 63 The Park, Yeovil BA20 1DF MAPLES, THE Tel: 01935 474700 OP D PD SI Catherines Close, Castle Cary BA7 7HP ELEIGHWATER HOUSE Tel: 01963 351991 LDA RETIREMENT HOME RCPA MOORLANDS RESIDENTIAL HOME Combe St Nicholas, Chard TA20 3AG 2 Moorlands Road, Merriott TA16 5NF Tel: 01460 67532 Advert page 78 OP Tel: 01460 74425 OP

ELMS RESIDENTIAL HOME, THE RCPA MRS A AND MR R BROOKS – 5 EVERTON ROAD Yeovil Marsh, Yeovil BA21 3QG Yeovil BA20 1UF Tel: 01935 425440 Advert page 78 OP D PD SI Tel: 01935 862900 PD LDA

Visit www.carechoices.co.uk for further assistance with your search for care 79 caring communities

5-star living, care and support Seeking the perfect location for a short respite break? Or perhaps a longer-term residence where your loved one’s every need is catered for in 5-star luxury?

Caring Communities’ beautiful assisted living and care homes offer premium accommodation for residents seeking that little bit extra care, comfort and companionship in their later years.

With 24-hour concierge and room service, fine dining and luxurious interiors (and even a chauffeur-driven Bentley on standby for local trips) our homes offer residents independence and privacy, with the peace of mind of knowing that professional care and support will always be at hand.

We’re developing homes across the south-west. Visit us now to find out more.

0800 022 6000 caringcommunities.co.uk

luxury living for later life South Somerset care homes continued caring NEW CAREFORD LODGE LTD, THE SPRING VIEW communities Church Street, Merriott TA16 5PR Preston Grove, Yeovil BA20 2DU Tel: 01460 75592 Advert page 64 OP Tel: 01935 474303 LDA

OAKLEA CARE RCPA SPRINGSIDE 5 Preston Grove, Yeovil BA20 2BG 71 Halcombe, Chard TA20 2DU Tel: 01935 479721 OP LDA MH SI YA Tel: 01460 220747 LDA

OLD FARMHOUSE, THE / BRIARS, THE SUNNINGDALE LODGE RCPA Avishayes Lane, Chard TA20 1RU Sunningdale Road, Yeovil BA21 5LD Tel: 01935 422980 Advert page 40 Tel: 01460 66058 LDA OP D

SUNNYMEADE RCPA PERRY COURT RCPA Helliers Close, Chard TA20 1LJ Perry Court Farm, Perry Street, Tel: 01460 63563 Advert page 40 Chard TA20 2QG OP D Tel: 01460 221468 Advert page 78 OP LDA YA SUNNYSIDE RESIDENTIAL HOME RCPA Crewkerne Road, Chard TA20 1EZ PORTCULLIS HOUSE RCPA SRC Tel: 01460 239406 Advert page 82 OP The Embankment, Langport TA10 9RZ

Tel: 01458 250800 Advert page 40 OP D VAUGHAN LEE HOUSE RCPA Orchard Vale, Ilminster TA19 0EX RUSSETT HOUSE Tel: 01460 52077 OP 52b Southway Drive, Yeovil BA21 3ED Tel: 01935 425911 LDA WISTERIA HOUSE RESIDENTIAL HOME – SOMERSET RCPA SELWYN HOUSE 6 Montacute Road, Tintinhull, 52 Southway Drive, Yeovil BA21 3ED Yeovil BA22 8QD Tel: 01935 479143 LDA Tel: 01935 822086 OP D 5-star living, care and support SOUTH CARY HOUSE YEW TREE COTTAGE RESIDENTIAL HOME RCPA South Street, Castle Cary BA7 7ES Hornsbury Hill, Chard TA20 3DB Seeking the perfect location for a short respite break? Or perhaps a longer-term Tel: 01963 350272 OP Tel: 01460 64735 Advert page 82 OP D residence where your loved one’s every need is catered for in 5-star luxury? South Somerset care homes with nursing Caring Communities’ beautiful assisted living and care homes offer premium accommodation for residents seeking that little bit extra care, comfort and companionship in their later years. ACACIA NURSING HOME RCPA Advert inside COOKSONS COURT RCPA With 24-hour concierge and room service, fine dining and luxurious interiors (and even a chauffeur-driven Bentley 166 Hendford Hill, Yeovil BA20 2RG back cover Cooksons Orchard, Yeovil BA20 2FT on standby for local trips) our homes offer residents independence and privacy, with the peace of mind of knowing Tel: 01935 47400 OP D PD LDA MH YA Tel: 01935 474023 Advert page 40 OP D SI that professional care and support will always be at hand. CASTLE HOUSE NURSING HOME LTD RCPA ELROI MANOR We’re developing homes across the south-west. Visit us now to find out more. Castle Street, Keinton Mandeville, West Hill, Suddon, Somerton TA11 6DX Wincanton BA9 8BA Tel: 01458 223780 OP PD Tel: 01963 335770 OP D MH 0800 022 6000 caringcommunities.co.uk Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs RCPA Member of the Registered Care Providers Association Somerset – see page 58 SRC Specialist Residential Care Home Advertisers are highlighted luxury living for later life Visit www.carechoices.co.uk for further assistance with your search for care 81 South Somerset care homes with nursing continued

FERNS NURSING HOME RCPA OAK LODGE CARE HOME RCPA 141 St Michaels Avenue, Yeovil BA21 4LW Lordsleaze Lane, Chard TA20 2HN Tel: 01935 433115 OP Tel: 01460 67258 OP D

HORTON CROSS NURSING HOME RCPA ORCHARDS, THE RCPA Horton Cross, Ilminster TA19 9PT Orchard Lane, Crewkerne TA18 7AF Tel: 01460 52144 OP Tel: 01460 76267 OP PD YA

IMMACOLATA HOUSE VICARAGE HOUSE NURSING HOME Portway, Langport TA10 0NQ The Old Vicarage, Hambridge, Langport TA10 0BG Tel: 01458 254200 Advert inside front cover OP D Tel: 0845 869 2976 OP

IVELHURST NURSING HOME RCPA WESSEX HOUSE RCPA 27 Preston Road, Yeovil BA21 3AD 21-25 Behind Berry, Somerton TA11 7PB Tel: 01935 426777 OP YA Tel: 01458 273594 Advert page 40 OP D SI

KNOLL CARE HOME LTD, THE RCPA WEST ABBEY RCPA 33 Preston Road, Yeovil BA21 3AE Stourton Way, Yeovil BA21 3UA Tel: 01935 421822 OP Tel: 01935 574567 Advert page 70 OP D PD YA

LA FONTANA Advert inside front cover YEOVIL – SHERBORNE HOUSE CARE HOME RCPA Fold Hill Lane, Martock TA12 6PQ 131 Sherborne Road, Yeovil BA21 4HF Tel: 01935 829900 OP D PD MH Tel: 01935 423210 OP D YA

Sunnyside, Crewkerne Road, Chard, Somerset TA20 1EZ Tel: 01460 239406 Email: [email protected] Web: www.aiveda.co.uk

A traditional character home offering high standards of care, and a professional quality service by friendly & dedicated staff. • Quiet garden with a fsh pool • Residential & Dementia Care • Varied activity programme • Respite & Day Care Unique... • Freshly prepared healthy meals • Palliative Care just like our residents • Single rooms majority are en suite • Homely & Friendly environment • Excellent Reputation • 24 hour care by highly trained staff

YEW TREE COTTAGE Residential Home Tel: 01460 64735 // 07714 899324 Yew Tree Cottage is a small privately We Provide: owned Home, registered for providing • permanent residential care quality individual care to both the elderly • respite, short or long stay and those suffering with dementia in Hornsbury Hill, Chard, Somerset TA20 3DB • day care seven days a week Email: [email protected] excellent home from home surroundings. www.ambridgeestates.co.uk For further information please contact Sarah Ambridge RGN, RMN, Proprietor

82 For assistance with fnding care and support, call Care Choices on 0800 389 2077 Mendip care homes

AMBERLEIGH FLETCHER HOUSE RCPA Isaacs Close, Street BA16 0LS Glastonbury Road, Wells BA5 1TN Tel: 01458 840865 LDA Tel: 01749 678068 Advert page 40 OP D

AVALON COURT GRANGE, THE RESIDENTIAL HOME RCPA Priddy Road, Green Ore, Wells BA5 3EN High Street, Butleigh, Glastonbury BA6 8SZ Tel: 01934 744930 LDA MH Tel: 01458 851572 OP GREENHILL GRANGE RESIDENTIAL BENDALLS FARM HOME LTD RCPA Green Ore, Wells BA5 3EX Catherston Close, Frome BA11 4HR Tel: 01761 241014 LDA MH Tel: 01373 471688 OP

CENTENARY HOUSE RCPA JASMINE 70 Charlton Road, Shepton Mallet BA4 5PD Dod Lane, Glastonbury BA6 8BZ Tel: 01749 342727 OP Tel: 01458 832490 LDA

CHERRYTREES MELLIFONT ABBEY Cherry Grove, Frome BA11 4AW The High Street, Wookey, Wells BA5 1JX Tel: 01373 452965 LDA Tel: 01749 672043 OP MH

CRITCHILL COURT RCPA SRC OLD POLICE HOUSE, THE Lynwood Close, Frome BA11 4DP Catch Road, Nunney, Frome BA11 4NE Tel: 01373 461686 Advert page 40 OP D Tel: 01373 836211 LDA

CYDER BARN, THE RCPA OLD RECTORY, THE (FROME) Glastonbury Road, West Pennard, High Street, Nunney, Frome BA11 4LZ Glastonbury BA6 8NH Tel: 01373 836747 OP Tel: 01458 834945 Advert page 64 OP D PD OLD RECTORY, THE (RADSTOCK) EAST COURT Chewton Hill, Chewton Mendip, Radstock, Doctors Hill, Wookey, Wells BA5 1AR Avon BA3 4NQ Tel: 01749 673122 Advert page 84 LDA Tel: 01761 241620 LDA MH

ELDERMERE ROWDEN HOUSE RCPA Knowle Lane, Shepton Mallet BA4 4PF 2 Vallis Road, Frome BA11 3EA Tel: 01749 344642 LDA Tel: 01373 462271 Advert page 40 OP D

FERNDALE SENSE – 30 NORBINS ROAD 131 Whitstone Road, Shepton Mallet BA4 5PS Glastonbury BA6 9JF Tel: 01749 345885 Advert page 84 LDA Tel: 01458 833152 LDA SI

FIELD HOUSE RCPA SOUTHLAWNS RCPA Cannards Grave Road, Shepton Mallet BA4 4LU Highfield Road, Street BA16 0JJ Tel: 01749 342006 Advert page 40 OP D Tel: 01458 443635 Advert page 40 OP D

Visit www.carechoices.co.uk for further assistance with your search for care 83 S Orchard Vale Trust Providing residential homes for people with learning disabilities Orchard Vale Trust is a pioneering charity dedicated to providing services and residential homes that encourage diversity and equality, ofer choice and focus on individual’s needs. Orchard Vale Trust has opened four homes ofering tailored en-suite accommodation to adults with a wide range of learning disabilities. Our aim is to provide ‘person centred’ care to meet the needs of each individual in our care.

East Court Home, Wookey Ferndale, Shepton Mallet Northcrof Home, Cheddar Doctors Hill, Wookey, Wells, 131 Whitstone Road, Shepton Mallet, Barrows Road, Cheddar, Somerset BA5 1AR Somerset BA4 5PS Somerset, BS27 3BD T: 01749 673122 T: 01749 345885 T: 01934 744734 For more information please visit our website www.orchardvaletrust.org.uk Arthur’s Court t rthrs Cort e proide nrsing, dementa, paate and residenta care in a homey atmosphere Or highy trained, riendy staf ensre or residents Unique... hae the est standard o care just like our residents • aity, ntritos, home cooed meas • n onge & conseratory • ard inning actity programme • High aity nrsing care • et in the heart o astonry • inge rooms maority are en site • e respected reptaton • Homey & riendy enironment

2 Highfeld Road Street Somerset el 01458 447244 Email [email protected] eb www.aiveda.co.uk

A choice of elderly care options in Somerset

If you’re considering care for an elderly loved one, a warm, welcoming place close to family and friends means a lot. That’s why our choice of long and short-term care options in Somerset could be something for you to think about, whether you’ve got our health insurance or not.

For friendly advice about your options, call our Elderly Care Support Line on: 01749 988 450

Lines are open seven days a week. We may record or monitor our calls. Calls are charged at no more than local rate and count towards any inclusive minutes from mobiles. Look for The Glen in the listings section.

Q116273 4891 2016 BPR01630 What do you think about this publication?

Complete our short questionnaire www.carechoices.co.uk/reader-survey

84 For assistance with fnding care and support, call Care Choices on 0800 389 2077 Mendip care homes continued

ST CECILIA CARE HOME RCPA SRC TUDORS, THE RCPA 1 Hitchen Lane, Shepton Mallett BA4 5TZ Street Road, Glastonbury BA6 9EQ Tel: 01749 342809 OP D PD SI Tel: 01458 831524 OP

Mendip care homes with nursing

ARTHUR’S COURT PONDSMEAD CARE HOME 27 Highfield Road, Street BA16 0JJ Shepton Road, Oakhill, Tel: 01458 442319 Advert page 84 OP D PD Bath BA3 5HT Tel: 01749 841111 OP D PD YA BELMONT VILLA CARE HOME RCPA 58-62 Weymouth Road, Frome BA11 1HJ ST BENEDICT’S NURSING HOME RCPA Tel: 01373 471093 OP Benedict Street, Glastonbury BA6 9NB Tel: 01458 833275 OP D PD SI CATHERINE HOUSE GENERAL NURSING HOME TORRWOOD CARE CENTRE Cork Street, Frome BA11 1BL Gilbert Scott Road, South Horrington Village, Tel: 01373 451455 OP D YA Wells BA5 3FB Tel: 01749 675533 OP CLARE HALL NURSING HOME Ston Easton, Radstock BA3 4DE WELLS NURSING HOME, THE RCPA Tel: 01761 241626 OP D YA Henton, Wells BA5 1PD Tel: 01749 673865 OP FOSSE HOUSE NURSING HOMES RCPA South Street, Stratton-on-the-Fosse, Radstock BA3 4RA Tel: 01761 233018 OP

FROME CARE VILLAGE Styles Hill, Frome BA11 5JR Tel: 01373 473113 OP D MH YA

GLASTONBURY CARE HOME RCPA Pike Close, off Sedgemore Way, Glastonbury BA6 9PZ Tel: 01458 836800 OP D

GLEN CARE HOME, THE Shapway Lane, Evercreech, Nr Shepton Mallett BA4 6JS Tel: 01749 988483 Advert page 84 OP

GRACEWELL OF FROME Welshmill Lane, Frome BA11 2AA Tel: 01373 489500 OP D PD SI YA

Visit www.carechoices.co.uk for further assistance with your search for care 85 Index Advertisers are in bold

These indices will help you in your search for care. Home providers are shown below, followed by all care homes presented alphabetically. Other advertisers are listed on page 90.

Home care providers A Crimson Hill Support 29 M Able2Achieve Ofce 27 D Managed Care Ltd 29 Agincare UK Ltd 27 Drakes Place 29 Meadow Court 29 Amber Home Care Ltd 27 Dunster Lodge Mencap – Taunton Deane Ash House 27 Domiciliary Care 29 Support Services 29 Mencap – Yeovil B E Support Service 29 Barnardo’s Somerset Family Link 27 Enable Support Services 29 Beauchamp House N Home Care 27 F NAS Community Services (Somerset) 29 Blue Moon Care Ltd 27 FHS24 Nursing+Care Agency 29 Neighbourhood Care HQ 29 Bluebird Care 27 Flourish House 29 Netherclay Home Care 29 Brunelcare Domiciliary Care Services Somerset 27 Former Surgery The Forum, The 29 Newcross Healthcare Solutions Ltd (Taunton) 29 Burleys Home Care Services 27 Nurse Plus and Carer Plus Butterfelds Home Services 27 G G.H. Quality Care Ltd – UK Ltd 31 C 63 Taunton Road 29 O Cambian Lufton Manor Oakville Homecare Ltd 31 College 27 H Heartfelt Care 29 One to One Homecare Ltd 31 Candlelight Homecare Glastonbury Area Ofce 27 Home Instead Senior Care 29 Orchard Lea 31 Care South Home Care Horton House 29 Services Somerset 27 House of St Martin 29 P Care Wyvern 27 Prospects for People with Carroll’s 27 L Learning Disabilities 31 Castle Care Wessex 27 Latimer Lodge 29 Churchview Care Services Libertas Care Ltd – R (Minehead) 27 3 The Barley Yard 29 Reynard Care & Support Agency, The 31 Churchview Care Services Lifeline Homecare (Taunton) 27 Glastonbury Ofce 29 Ruby Care 31 CL Lifestyles Home Care Lifeline Homecare – Frome 29 Services Somerset 27 Lifeways Community Care S Convivium Care Ltd – (Taunton) 29 Select Homecare Direct 31 Holcombe 27 Lily Caring Angels Ltd 29 Somerset Care Community 31

86 For assistance with fnding care and support, call Care Choices on 0800 389 2077 Index continued Advertisers are in bold

Home care providers continued

Somerset Care Realise Wisteria House Residential (South West) 31 T Home – Somerset 31 Total Care 31 Somerset Domiciliary and Woodrift 31 Floating Support (Minehead) 31 Somerset LD Services 1 31 V Voyage (DCA) Somerset & Y Somerset LD Services 3 31 Devon 31 You First Support South West Independence Ltd Services CIC 31 Care at Home 31 W Your Life Sterling Care Partners Ltd 31 Way Ahead Care – Taunton 31 (Taunton) 31

All care homes / care homes with nursing

Beauchamp House Cambian Lufton A Nursing Home 71 Manor College 79 Abbeyfeld (Somerset) Society 67 Beaufort House 73 Camelot House 71 Acacia Nursing Home 81 Beech Tree House Residential Carrington House 79 Admirals Rest 73 Home 78 Cary Brook 79 Amberleigh 83 Beechwood House Care Home 78 Casa di Lusso 77 Angels (Stratton House) Ltd 77 Belmont Villa Care Home 85 Castle House Apple Tree House 73 Bendalls Farm 83 Nursing Home Ltd 81 Arthur’s Court 85 Blackberry Hill 79 Catherine House 67 Ashbury – Taunton 67 Blackdown House 73 Catherine House General Nursing Home 85 Ashcott Lawns 73 Blenheim Lodge 66 Cedar Lodge 67 Ashcroft 78 Brambles, The 67 Centenary House 83 Ashleigh House 67 Branch House 73 Chard Manor 79 Ashley House – Langport 78 Bridge House (Somerset) 67 Chatham House 73 Aspen Court 71 Bridgwater Court 73 Chelston Park Nursing and Autism Wessex – Barn Close 78 Broughton Lodge 73 Residential Home – Chelston Autism Wessex – Middle Path 78 Bungalow, The 67 Gardens Dementia Nursing Avalon Court Residential Home 83 Burnham Lodge Nursing Home 77 Home 71 Cherrytrees 83 Avalon Nursing Home 77 Burnham Nursing and Axbridge Court Nursing Home 77 Residential Centre, The 77 Cherry Trees 73 Burnworthy House 79 Church Road 73 B Churchview 67 Banbridge House 66 C Church View 79 Barley House 67 Calway House 67, 71 Clare Hall Nursing Home 85

Visit www.carechoices.co.uk for further assistance with your search for care 87 Index continued Advertisers are in bold

All care homes / care homes with nursing continued

Compton View Residential Hamilton Park Nursing Home 71 Care Home 79 F Hazelwell Lodge 79 Cooksons Court 81 Ferndale 83 Highbridge Court 73 Cool Runnings Too 79 Fernery House 73 Highfeld House Residential Cotswold House 73 Ferns Nursing Home 82 Care Home 79 Court House Field House 83 Hillview Nursing Home 77 Retirement Home 73 Field House (Minehead) 66 Hollies Care Home, The 79 Covenant Care – Firs Nursing Home, The 71 Holly Tree Cottage 75 The Wheelhouse 67 Fir Villa Residential Home 79 Holywell Nursing Home 77 Cream Residential Care 67 Fletcher House 83 Horton Cross Nursing Home 82 Crimson Hill Support Ltd 67 Fosse House Nursing Homes 85 House of St Martin 68 Critchill Court 83 Frethey House 71 Huish House 79 Croft House 66 Friarn House Residential Home 73 Hummingbird Care 68 Cyder Barn, The 83 Frith House 73 Frome Care Village 85 I D Immacolata House 82 Ivelhurst Nursing Home 82 Dairy House, The 67 G Daneswood Care Home 66 Glastonbury Care Home 85 J Dene Lodge, The – Glen Care Home, The 85 Jasmine 83 Minehead 66 Glen Lyn 66 Drakes Place 67 Golden Gorse Residential K Care Home 66 Dunkirk Memorial House 71 Kingdom House 68 Gordon Villa 73 Dunster Lodge Kingsleigh Residential 75 Residential Home 66 Gotton Manor Care Home 68, 71 Knights Templar Court 79 Gracewell of Frome 85 Knoll Care Home Ltd, The 82 E Grange, The 83 Knoll House 75 East Court 83 Greatwood House 73 Knowls, The 68 Eastleigh Care Homes – Greengates 73 Minehead Ltd 67 Greenhill Grange L Eldermere 83 Residential Home Ltd 83 La Fontana 82 Eleighwater House Greenhill House 73 Lakeside House 75 Retirement Home 79 Grovelands 79 Langley House 68 Elm Tree House 67 Gunters Grove Farm 73 Latimer Lodge 79 Elms Residential Home, The 79 Laural House 68 Elmsmead 67 H Laurels Residential Home, Elroi Manor 81 Halcon House 68 The – Draycott 75

88 For assistance with fnding care and support, call Care Choices on 0800 389 2077 Index continued Advertisers are in bold

All care homes / care homes with nursing continued

Lavender Court 71 Oaklea Care 81 Limes Residential Home, The 75 Oak Lodge Care Home 82 S Saplings, The 69 Linden House Oaktree Court 71 SeeAbility – Fiennes House Nursing Home 69, 71 Oak Trees 75 Residential Home 69 Little Oaks Residential Old Farmhouse, The / Selwyn House 81 Care Home 69 Briars, The 81 Lodge, The (Highbridge) 75 SENSE – 30 Norbins Road 83 Old Police House, The 83 Lodge, The (Langport) 79 Sherford Manor Care Home 71 Old Rectory, The (Frome) 83 South Cary House 81 Old Rectory, The (Radstock) 83 M Southlawns 83 Old Vicarage, The 75 Mamsey House 67 Spring View 81 Old Vicarage, The (Cannington) 75 Manor House Thurloxton, The 69 Springside 81 Orchard Court Care Home 71 Manor, The 71 St Benedict’s Nursing Home 85 Orchard Lea 69 Maples, The 79 St Cecilia Care Home 85 Orchards, The 82 Mayfair Residential Home 66 St Georges Care Home 69 Mellifont Abbey 83 P St Michael’s – Care Home with Minster, The 75 Nursing Physical Disabilities 77 Park View 75 Moorhaven 69 Staford Lodge 77 Perry Court 81 Moorlands Residential Home 79 Stanway Close and Pondsmead Care Home 85 Mountbatten Nursing Home 71 Greenway Road 69 Popham Court 69, 71 Mrs A and Mr R Brooks – Stockmoor Lodge 77 5 Everton Road 79 Porlock House 75 Street Farm 77 Portcullis House 81 Sunningdale Lodge 81 N Pulsford Lodge 69 Sunnymeade 81 Netherclay House 69 Sunnyside New Careford Lodge Ltd, The 81 R Residential Home 81 Newholme 69 Rectory Care Home, The 69 Sydenham House 77 Newton Lodge 75 Red Gables 75 Northcroft 75 Rivers 69 T Northfeld House 66 RNIB Kathleen Chambers Tidings 66 House 75 Northmead House 75 Torrwood Care Centre 85 Northway House Rosary Nursing Home, The 77 Towans Care Home, The 77 Residential Home 71 Rosewood Lodge & Tudor Lodge 77 Nynehead Court 69 Brook House 75 Tudors, The 85 Rouse 75 O Rowden House 83 V Oak Bungalow 69 Russett House 81 Vaughan Lee House 81

Visit www.carechoices.co.uk for further assistance with your search for care 89 Index continued Advertisers are in bold

All care homes / care homes with nursing continued

Vicarage House Wessex House 82 Woodlands Farmhouse 69 Nursing Home 82 West Abbey 82 Woodside 66 Westerley Residential Care Home Wyndham House 66 W for the Elderly – Minehead 66 Wellfeld House 77 Westleigh House 69 Wellington and Wey House Nursing Home 71 Y Longforth House 69 Yeovil – Sherborne House Wilton House 69 Care Home 82 Wellington Road 69 Winsor Nursing Home, The 67 Wells Nursing Home, The 85 Wisteria House Residential Home Yew Tree Cottage Wembdon Rise 77 – Somerset 81 Residential Home 81

Other advertisers

Acer House 53 Care Select 17, 62, 70 Notaro Live-in Care Aiveda 82, 84 Care South 32, 42 Inside front cover, 28 Avery Healthcare 53 Caring Communities 80 Notaro Homecare Ltd Barchester 70 Caring Homes Group 70 Inside front cover Berkeley Home Health 26 Clarence Park Care Home Orchard Vale Trust 84 Bradbury Outreach Services 35 Inside front cover Serenita ARBD Inside front cover Bupa 84 Country Court Care 76 Somerset Care 40 Camelot Care Group Helping Hands 32 St George 70 Inside back cover Humanicare 32 Stanton Court Nursing Home 76 Campania ARBD Magna Housing Stuart House Care Home Inside front cover Community Services 17 Inside front cover Care Choices Questionnaire N Notaro Homes Ltd Summer Lane Nursing & 74, 84 Inside front cover Care Home 76 Care Choices Website Notaro Care Homes Vane Hill ARBD 7, 34, 68, 74 Inside front cover Inside front cover

Care Choices Limited has taken every care to ensure that the information contained in this Directory is accurate at the time of print. The company cannot accept responsibility for any errors or omissions in the publication, including if an organisation varies from the information included in an advertisement, the editorial or the listings. Care Choices Limited does not endorse or support any particular organisation included in the Directory. ©2017 Care Choices Limited. Care Choices Limited reserves all rights in the titles Care Choices and HOMES Directories and their design. Care Choices™ is a trademark of Care Choices Limited. ISBN 978-1-911437-40-6 Ref. No: 4001/Somerset8/0517. Reproduction of any part of this publication in any form without the written permission of Care Choices Limited is prohibited. This publication is available free of charge from Somerset County Council. Published by: Care Choices Limited, Valley Court, Lower Road, Croydon, Nr Royston, Hertfordshire SG8 0HF. Tel: 01223 207770. Publisher: Robert Chamberlain. Director of Sales: David Werthmann. Head of Editorial: Emma Morriss. Editor: Angharad Jenkins. Content Editor: Emma Cooper. National Sales Manager: Paul Leahy. Regional Team Manager: Russell Marsh. Care Select Manager: Paul O’Callaghan. Regional Team Supervisor: Vanessa Ryder. Senior Sales Executives: Mark Dalton, Elaine Green. Sales Executive: Kara Morrallee. Director of Creative Operations: Lisa Werthmann. Studio Manager: Jamie Harvey. Designer: Holly Cornell. Creative Artworkers: Ruth Clarry, Bobbie Johnson. Distribution: Elayna Cordes.

90 For assistance with fnding care and support, call Care Choices on 0800 389 2077 CARE HOME OF THE YEAR 2016 FINALIST

Nursing and Residential Homes

Providing quality person-centred care

SpecialistSpecialist Homes Homes in in BridgwaterBridgwater WellingtonWellington PlymouthPlymouth YeovilYeovil

An award-winning provider of care in the community, Camelot Care offers exceptional levels of nursing, residential and dementia care in Somerset and Devon

Call us today on 01823 666 766 for more information or visit us online at www.camelotcare.co.uk Netherclay Home Care Ltd

Call 01823 668400Make a Positive Choice

We provide quality home care to support service users to live independently in their own homes.

Netherclay Home Care is one of Somerset County Council’s Approved Strategic Partners, a group of 8 companies providing quality care and support services throughout Somerset.

Netherclay Home Care has delivered care and support in Taunton Deane and surrounding villages for Quality Care in Beautiful Surroundings over 12 years. We focus on what is good in life; activities, beautiful surroundings, good food, We are a local company with local knowledge and friends, entertainment and company. nationally recognised standards. • Enjoy full restaurant service • A positive attitude promoting respect and independence Netherclay Home Care was awarded a partnership • Personalised care and nursing support, giving 24 hour peace of mind contract in 2004 to deliver Home Support, a Sitting • Your care - your choice Service, Initial Response, Children & Families Services and Supporting People Service in the area. Netherclay House Care Home Taunton, Somerset, TA1 5EE Personalised residential care and support delivered by well Direct Payments - Choice, Control and Independence trained, caring, friendly staff in a warm relaxed atmosphere, set in beautiful, luxurious surroundings. Talk to our friendly staff about Direct Payments and how you can take control of your care and support. Netherclay also offers self contained apartments for independent They can put you in touch with the right people living in the grounds, next to the main care home. Pets welcome. Tel: 01823 284127 visit us at: www.netherclayhouse.co.uk Call 01823 668400 For more information please visit our website at: Chelston Park Nursing Home Wellington, Somerset, TA21 9PH www.netherclayhomecare.co.uk Personalised nursing care providing a caring, individualised Netherclay Home Care Ltd approach where staff have the skills to help residents make Hawkeridge House, Chelston Business Park, choices about living each day in a way that is tailored around Wellington TA21 8YA their needs. email: [email protected] Tel: 01823 667066 visit us at: www.chelstonpark.co.uk

Chelston Gardens Dementia Nursing Home Wellington. Somerset, TA21 9PH www.netherclayhomecare.co.uk A purpose built, forward looking home, where design combines with personalised care to create a peaceful, harmonious atmosphere in which residents are supported to make the most of each day.

Tel: 01823 667066 visit us at: www.chelstongardens.co.uk

A local care service with local knowledge and nationally recognised standards visit our website www.homecaresomerset.co.uk

Netherclay - F-P.indd 1 17/05/2016 11:37