REGISTERING APPOINTMENTS THE PRACTICE AREA In order to process your registration, we need you to bring Down Health Centre Opening Times The Practice covers the area within the border marked by the in the following documents: dash-dot line. Please inform us if you move out side the area. From 8.30am - 1.00pm and 2.00 - 6.30pm, Monday to We are not able to dispense for patients living within the  Purple NHS Registration Form GMS1. Friday.  Health Centre Patient Questionnaire. radius in dictated by the dotted circle. If you have an urgent problem please telephone on the  Photo identification such as a passport or driving day for a triage appointment between 8.30am - 12:00pm. licence. Routine appointments can only be pre booked, up to six  Proof of your address: This can be a letter such as a weeks in advance, although urgent cases will be seen on formal lease document, tax statement or utility bill. the same day, by whichever doctor is available Bank statements will only be accepted as a last resort and will need to show a pattern of spending in the Branch Surgery Hours UK. Tuesday and Thursday - 9.00am  If you have arrived from another country, we need to Turners Hill Branch Surgery Hours see your passport and valid visa or work permit if applicable. Usually the first Wednesday of the month - 9.00am.  Complete the Vision Online Services form. These are small surgeries for the residents of West To complete your registration you will need to have a new Hoathly & Turners Hill who are unable to travel to Crawley patient check, at which time you will need to provide a Down. Please phone the surgery (01342 713031), to fresh urine sample. You can collect a specimen bottle pre-book your appointment. from Reception and hand in a fresh urine sample any day before 12 noon (or bring it with you at your new patient REPEAT PRESCRIPTIONS check appointment). Patients on regular medications may arrange to receive ONLINE SERVICES -VISION ONLINE repeat prescriptions after discussion with their doctor. You can book and cancel appointments and order repeat Prescriptions can be requested by the following methods prescriptions using the online services. If you wish to register for this service, please provide us with your email  Online via Vision online address, either via reception or by emailing  Email - [email protected] [email protected]. We will provide you with an  In person / in writing - we also have post boxes at the activation code, which will allow you to create your login following shops: Costcutters in , Central and password for this service stores in Turners Hill and Turners Hill Park Shop. HOME VISITS / TELEPHONE ADVICE 3 full working days, excluding weekends and bank If you need a home visit or some telephone advice please holidays, are normally required between receipt of the help the receptionist by giving a brief outline of your request and the prescription being available. problem PATIENT PARTICIPATION GROUP RESULTS OF TESTS AND X-RAYS We have an very active patient participation group to get Please call 01342 713031 between 2.00 – 4.00pm on for involved please visit results. Routine blood tests, urine and swab results usually take about four days, X-ray results seven to ten working www.friendsofcdhc.co.uk days. THE HEALTH CENTRE TEAM USEFUL TELEPHONE NUMBERS Crawley Down Health NHS 111 Practice Manager Debra Surallie 111 Assistant Practice Manager Centre Dispensary Manager Janet Hayward NHS Direct Online www.nhsdirect.nhs.net Caring for our community PRACTICE NURSES Queen Victoria Hospital, 01342 414000 Jayne Hulme RGN Princess Royal Hospital, Lisa Down RGN 01444 441881 Lucy Rayner RGN East Surrey Hospital, Redhill HEALTH CARE ASSISTANTS 01737 768511 Crawley Hospital Bowers Place, Crawley Down Janet Smith 01293 600300 West , RH10 4HY Barbara Wright St Catherine’s Hospice, Crawley Tel: 01342 713031 01293 447333 Fax: 01342 718715 COMMENTS, SUGGESTIONS AND COMPLAINTS Spire Gatwick Park Hospital, Horley (non NHS) Email: [email protected] If you have a comment or complaint about the way things 01293 785 511 Website: www.cdhc.co.uk are run, or if you have a problem with any member of the team, please talk to the practice manager. The Nuffield Hospital, Haywards Heath (non NHS) Dr Alan Clifford  We want to improve services and will welcome any 01444 456999 MBBS, DRCOG (FPA), MRCGP comments you have which will help us to do that. Health Visitor Mon, Wed, Thurs & Fri (Mornings)  Constructive suggestions from patients to improve 01342 324713 Dr Daniel Jefferies Adult Social Services any part of the practice will always be welcome. MBBS, DRCOG (DFFP), MRCGP 01243 642121  Our aim is to ensure that any complaint is taken Mon, Tues, Wed (Mornings) & Thurs Springvale Community Mental Health Centre seriously and it will be confidentially investigated. Dr Jackie Kanga We will acknowledge any complaint in writing within 01342 326928 (currently on maternity leave) three working day. Complaints will be discussed Crawley Drug Advice Centre openly and taken seriously. 01293 657015 MBBS, BSc, MRCGP, DRCOG Citizens Advice Bureau Dr Layo Osoba 0344 4771171 CLINICS AND OTHER SERVICES OFFERED BY THE MBChB,MRCP,MRCGP,DSFRH PRACTICE Age Concern Mon, Tues, Thurs & Fri (Afternoons) 0800 169 6565  Family Planning And Maternity Care Alcoholics Anonymous Dr Neelum Saleemi  Child Health 0845 769 7555 MB ChB (2006), MRCGP, DRCOG  Disease Prevention And Monitoring Clinics CRUSE (Bereavement Counselling) Mon, Tues &Wed  Travel Clinic And Yellow Fever Centre 0844 477 9400 Dr Reshma Shah  Minor Surgery And Joint Injections. RELATE (Marriage Guidance) (covering for Dr Kanga)  Private Medicals And Reports 01293 657 055 MBBS, DRCOG, MRCGP SAMARITANS Mon, Wed (Mornings), Thurs & Fri 08457 90 90 90