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A DDP PUBLICATION ddppl.com ddppl.com TravTalkIndia.com GITB ’19 key to drive inbound Jyotsna Suri, Chairman, FICCI Tourism Committee, confirms that The Great India Travel Bazaar, which is now in its 11th year, has been growing from strength to strength every year.

Nisha Verma Convention Centre (JECC) on India has quite evidently been GITB has been a great facilita- the following two days. A total tor for inbound tourism in the cheduled to be held from of 47 countries are participating witnessing a consistent rise of inward country, claims Suri, saying, SApril 28-30, 2019 in Jaipur, at GITB 2019 with 290 Foreign foreign tourism year on year “India’s consistent rise of The Great Indian Travel Bazaar Tour Operators (FTOs), 300 In- inward foreign tourism (GITB) is organised by Federa- dian exhibitors and over 11,000 figures from last year’s event, as nine participating states year-on-year can be tion of Indian Commerce and pre-fixed B2B meetings. she said, “280 foreign buyers including Rajasthan displayed attributed to flexible Industry (FICCI) in collaboration from 55 countries had intensive their tourism products through government policies, with Government of Rajasthan, Jyotsna Suri, Chairman, FICCI one-on-one meetings with 270 interactions as well as their easy availability Ministry of Tourism, Govt of Tourism Committee, claims Indian sellers over a period of promotional literature and visual of e-visas to India. While the inauguration that the event brings together two days. A whopping 10,963 films. The show also witnessed foreign tourists will be held at The Lalit, Jaipur selective tour operators from pre-scheduled B2B meetings many first-timers who ben- and developments on April 28, the exhibition will across the world to interact were held in the 2018 edition. efitted from various business in tourism infra- be held at Jaipur Exhibition and with Indian exhibitors. Sharing Other than this, as many interactions under one roof.” structure.” 4 TravTalk GITB SPECIAL ISSUE 2019 states Azzure in Goa exceeds expectations Kerala’s ode to sustainability The state’s tourism record revenue of `36,528.01 crore in 2018 clocked Azzure, located in North Goa, counts an increase of `2,874.33 crore from the previous year, while the Russia, the UK and European number of domestic and foreign tourist arrivals stood at over 167 lakh. countries as its top source markets.

TT Bureau The countries that we receive a Manas Dwivedi Bala Kiran said that Kerala’s ship. Further, the introduction lot of our guests from include new tourism policy focuses of more domestic flights, direct zzure by Spree Hotels is a Russia, the UK and other esponsible tourism is cur- extensively on sustainable air connectivity to Tel Aviv, and Aboutique hotel located in a European countries.” Rrently the major focus area tourism. “Responsible Tour- rise in the periodicity of tourist peaceful location away from the for Kerala Tourism, informs ism, launched a decade ago, travel will also help achieve the crowded areas of Goa. It has a Nair adds that they will continue P Bala Kiran, IAS, Director, will now be expanded across MiCE objective of the state.” Mediterranean theme and can to develop the contacts they Kerala Tourism, in which the the state. Kerala Tourism offer customised food options meet at GITB 2019 Jaipur by local community is enormous- will launch experiential tour After the devastating floods last if notified in advance. The hotel sending them mailers and do ly benefitted by tourism with a packages in the flood affected year, Kerala suffered heavily with also has a locker for guests to promotional activities as well as sustained effort on environ- areas, forge linkages with the tourism revenue losses likely keep their belongings safe. create special offers. ment conservation. tourism industry and encour- to be around 15 billion dollars. age local entrepreneurs,” “We have created a 12-point “The project has succeeded in he mentioned. recovery plan aimed at restoring creating a chain of dedicated P Bala Kiran the state as a place of pristine entrepreneurs and is expected IAS, Director Despite a popular leisure beauty. A roadmap for sustain- Kerala Tourism to create a large number of destination, Kerala has not able tourism has been put in employment opportunities, around 70 tourist destinations figured prominently in the place with a campaign to pro- earn revenue and preserve in the state differently abled- MiCE tourism destinations of mote responsible travel and stay local culture. Kerala is also and elderly-friendly. The the country. Addressing this options. A report on the state’s Jay Nair, General Manager, Azzure by Spree Hotels is lo- the first state in India to imple- goal is to make all tourism issue, he said, “The tourism tourism readiness, outlining the Azzure by Spree Hotels, says, cated amidst the most vibrant ment UN World Tourism Or- destinations in Kerala differ- department has decided to extent of damage caused to the “We are a cruise ship on land! belt of North Goa. The hotel ganisation’s call for ‘Tourism ently abled-friendly by 2020,” hold the national convention state’s infrastructure, has been We believe in offering more to is a stone’s throw away from for All Promoting Universal stated Bala Kiran. of MiCE stakeholders in Kochi prepared. It highlights the steps our guests to make sure we Baga beach, 5 kilometres from Accessibility’ in 2016. Kerala by August in association with taken to restore things to nor- exceed their expectations. Our the railway station and just 1 Tourism recently launched the Talking about developments Indian Convention Promotion malcy and rebuild the rail-road focus segments and markets kilometre from the Calangute first phase of its ‘Barrier- made with regard to new Bureau (ICPB). Kerala also connections to different tourist include the leisure segment. bus stand. free Kerala’ project, making tourism products in 2018, plans to take ICPB’s member- spots,” said Bala Kiran.

6 TravTalk GITB SPECIAL ISSUE 2019 HOTELS Spotlight on Jaipur City tour with Mansingh Located in the heart of the city, Hotel Park Ocean is The common thread that runs through all the four part of a chain of upscale lesiure and business hotels properties of Mansingh Hotels & Resorts is that that strives to keep abreast of the changing trends. all of them are located in the heart of the city.

TT Bureau and leisure hotels elevates the TT Bureau around and explore the city Park Ocean experience while at leisure. ark Ocean, Jaipur, located retaining the same freshness, ansingh Hotels & Pin the heart of the city, is quirkiness and energy that MResorts is currently “Our main focus for these a short distance away from Park Ocean is well known focusing on promot- hotels is the clientele from Sikar Road in Jaipur. The hotel for. It pampers the style-con- ing four of its properties in the Middle East and Euro- is easily accessible from the scious and upbeat traveller Rajasthan – 106-room Hotel pean countries. One thing railway station (2.5 kms) and with its personalised services, Mansingh Jaipur; Mansingh that we have noticed about the Ajmer-Delhi National High- premium in-room amenities, Towers Jaipur, a 53 rooms them is that they are joyful way, which is about 3 kms award-winning restaurants away. It is in close proximity and fun experiences. to major tourist attractions like Our main focus for these hotels is essen- Jantar Mantar, Hawa Mahal, Jain adds that the company’s tially the clientele from the Middle East and City Palace and the walled Sandeep Jain focus segment is the leisure Bharat Kumar Aggarwal city of Jaipur. Managing Director market from Asia, Middle East, European countries Managing Director and Chief Executive Hotel Park Ocean Officer, Mansingh Hotels & Resorts CIS and Europe. “We invite all Sandeep Jain, Managing demand and current business our contacts in these markets boutique hotel, 97-room people and enjoy every bit of The group’s two properties Director, Hotel Park Ocean, a trends in order to provide to experience our product. We Mansingh Palace Agra, and their experience, whether it in Jaipur include the five-star unit of Jain Hotels & Resorts, them with bespoke are therefore hosting them its 50-key Mansingh Palace is inside the hotel or outside Hotel Mansingh and Mansingh that is participating in GITB, services. We have tailored to come and witness our Ajmer. According to Bharat it. The company follows the Towers, a three-star boutique says of the show, “GITB is a packages which cater to bespoke hospitality. In order to Kumar Aggarwal, Managing philosophy of providing per- hotel. The other two proper- great platform to meet all of their requirements.” meet our partners’ expecta- Director and Chief Executive sonalised services to guests ties are the 97-key five-star our business partners and tions, we are upgrading our Officer, Mansingh Hotels & so much so that they should Mansingh Palace Agra and the international tour operators The plush and spacious product on a regular basis to Resorts, the appeal of all the never leave the property with 50-key three-star Mansingh under one roof. Since our interiors at Park Ocean, enhance the guest experience. four properties is that they a complaint. We believe in Palace Ajmer. It has a maximum business comes Jaipur, take the zing up a For instance, we have recently are all located in the heart providing the best services multi-cuisine restaurant, from foreign tourists, we de- notch. Park Ocean, Jaipur refurbished our spa and our of the city which makes it at the cheapest price pos- a bar, banqueting and sign the itinerary as per their chain of upscale business rooftop bar,” Jain says. easier for the guests to move sible,” Aggarwal says. conferencing facilities. HOTELS GITB SPECIAL ISSUE 2019 TravTalk 7 Upping the ante on luxury Buena Vista Resort, Jaipur, offers spacious villas with panoramic views that guests can enjoy while savouring lipsmacking dishes rustled by its French chef.

TT Bureau destination for them to explore which can accommodate 150 destination. We need it as we big gardens with recreational Our market is the leisure FITs, as well as people approximately for a are a new player in town and uena Vista Resort, Jaipur, activities, swimming pools and long-staying guests who want to relax and conference and at the same need to promote ourselves Bis spread over 11 acres of spa. It is also a paradise for time many other venues are to the world. We are also land and surrounded by the the foodies.” rejuvenate and enjoy our hospitality available for their evening attending international fairs range of Aravalli hills. It has events. For us, the GITB is a to promote ourselves in all been constructed in a heritage He adds that at the same as it is a perfect venue for both national and interna- platform where we can meet countries to increase footfalls style fusing French and Indian time, the resort is also luxury destination weddings tional guests. “We have a the right decision-makers and into Rajasthan and Buena cultures to resemble the ethnic targeting the MiCE segment that too amidst nature for magnificent banquet hall those who promote India as a Vista,” he says. beauty of Rajasthan – a vision of Jean Luc Benhaim from France to escalate luxury to the next level.

Buena Vista Resort is built to provide the real luxury experi- ence with distinct features like spacious villas with private

Jean Luc Benhaim Owner Buena Vista Resort swimming pools and gardens with a panoramic view. All villas in the resort are suites to enhance the comfort level of guests and ensure a good experience for them. At the same time, the high standards have been maintained to provide them the ‘wow’ factor. The resort is located in a peaceful environment which is pollution-free and a 15-minute drive to Amber Fort as well the City Palace – the two major tourist attractions of Jaipur.

Benhaim, Owner, Buena Vista Resort, says, “We opened the resort for guests a year ago. Hence, we have a large proposition to look into. At this initial stage, we are very happy to showcase our wonderful resort built to enhance the luxury experience for the guests. Our focused market is the leisure FITs, as well as long-staying guests who want to relax and rejuvenate and enjoy our hospitality with delicious international cuisine made by a French chef. Also, we should not miss out on the domestic travellers and Buena Vista becomes a self-sufficient 8 TravTalk GITB SPECIAL ISSUE 2019 AGENTS Indians jet set to Vietnam Right products on offer With the anticipated VietJet Air flight connecting Bali Having expanded into new markets, Trans India to Vietnam to start by June 5, Lac Hong Voyages is Holidays is now offering a host of experiences for certain that the numbers are bound to blossom. different destinations as per specific demands.

TT Bureau on Vietnam Airlines and Jet TT Bureau as in Russia and other CIS Airways. “Hopefully, the flight countries,” he informed. ac Hong Voyages, one of will be reinstated. Currently, we or Trans India Holidays, Lthe leading tour opera- only have Thai Airways from F2018-19 turned out to The company has added tors in Vietnam, is hopeful of Thailand and Malaysia Airlines be a good season, claims different product ranges to increased traveller numbers or Malindo Air from Malaysia Kapil Goswamy, Managing cater to different markets. “For between India and Vietnam for flights to India,” he adds. Director, Trans India Holidays. the UK and Australia, we’ve with the anticipated VietJet Air “We’ve grown both in terms added more of experiential flight to take off from Vietnam Vinh Loc hopes that by June of dollar revenues and pas- products including heritage to Bali from June 2019. Jona- 5, 2019, VietJet Air will take than Tran Vinh Loc, Managing off from Vietnam to Bali. “We Director, Lac Hong Voyages, are hoping that the Vietnam In addition to our traditional markets of says, “Business from India to flight on VietJet will take the UK and Australia, we are now active in mainland Southeast Asia has Jonathan Tran Vinh Loc off to India soon as there Kapil Goswamy Managing Director Managing Director improved a lot with an increase Lac Hong Voyages is a potential market for the Spain and Spanish-speaking Latin American Trans India Holidays

of almost 35 per cent over the Vietnamese travellers visiting companies, Russia and CIS countries last year to Vietnam, Cambodia The company focuses on vari- India. They love to visit India’s national exchequer and our- and Myanmar due to visitors ous destinations in this region historical monuments and selves. For Spain as well as for for the Hinduism and Buddhist such as Vietnam, Cambodia, experience its heritage and senger numbers. In the last walks in several cities, street Russia, we’ve started offering circuits that include temples Indonesia, Laos, Myanmar, culture,” he says. Established few months, we’ve expanded food tours, slum tours as well short escorted fixed departure and pagodas. There is a vast Philippines and Thailand. As in February 2004, this tour to new markets, and have now as cycling tours. These are tours at attractive price outbound opportunity for India far as flight connection is operator conducts outbound got full-time representatives in products meant to enhance points,” shared Goswamy. for wellness tourism with so concerned, Vinh Loc says as well as inbound tours. It is Spain as well as in Russia. In travellers’ cultural experience. many spas in this region. It is that they were surprised at also a wholesale tour operator addition to our traditional mar- Offering these in addition to Trans India Holidays uses a the same for the India market the suspension of Jet Airways offering ticketing, sightseeing, kets of the UK and Australia, the usual half day city tours 360-degree marketing ap- to Vietnam and Indo-China from Singapore, as there corporate, tour packages, we are now active in Spain also encourages clients to stay proach with frequent product as we now have a variety of is huge traffic in passenger leisure, luxury travel as well and Spanish-speaking Latin longer in a destination, thereby updates or mailers, Fam trips Indian restaurants.” numbers from Singapore as MiCE. American companies, as well benefitting all—the FTO, the and webinar trainings.

10 TravTalk GITB SPECIAL ISSUE 2019 HOTELS jüST(a) another in Delhi True Rajasthali weddings jüSTa Hotels & Resorts is set to launch a new prop- Rajasthali Resorts & Spa, Jaipur recorded a 25 per erty in Greater Kailash, New Delhi. As a truly designer cent growth in revenue in 2018. The property has also hotel, the property is set to offer new experiences. added new products and is focusing on new avenues.

TT Bureau mantra remains the same—to TT Bureau could easily be accessible to give priority to our guests, fol- a wider audience.” 018 was a good year for lowed by our employees. We s one of the biggest 2jüSTa Hotels & Resorts as are passionate hoteliers first Aresorts in terms of area, “Our dedicated team is always it signed up two new hotels — and then a business organisa- Rajasthali Resorts & Spa on its toes to reach out to jüSTa Sajjangarh Spa Resort, tion,” he explained. is a popular wedding and every segment. Our target is Udaipur with 63 keys situated MiCE destination. With a to beat the crucial lean sea- close to Biodiversity Park and Compared to 2017, jüSTa Ho- fruitful last year, the property son. We are also targeting to jüSTa Atrio, New Delhi in close tels & Resorts has witnessed witnessed a rise of almost have 40 destination weddings vicinity to Gurgaon and Aeroci- an increase of 9-10 per cent 25 per cent in its revenue. this year,” he further adds. ty. Rohit Katyal, National Sales in occupancy and a similar Devendra Sharma, General Head, jüSTa Hotels & Resorts, increase in ADR too, according Manager, Rajasthali Resorts Commenting on the growth said, “jüSTa Sajjangarh has to Katyal. “The opening of & Spa, Jaipur is confident in of inbound market in India, Rohit Katyal Devendra Sharma an open sky lounge bar, 4,000 National Sales Head jüSTa Sajjangarh Spa Resort in achieving around 65 per cent General Manager Sharma mentions, “With the square feet of banqueting jüSTa Hotels & Resorts Udaipur has helped in position- occupancy this year. Rajasthali Resorts & Spa, Jaipur increasing inbound market area and 20,000 square feet ing ourselves at better levels. in India, it is imperative that of lawn area. jüSTa Atrio is has created its own niche. We are also exploring opportu- “We have a beautiful tented about the new products at we keep abreast of the latest our first hotel on management “Sticking to our roots and nities in Varanasi, Gurgaon and banquet hall in the region the property. industry trends. Inbound contract in Delhi. Soon, we will expanding in our domain has Bengaluru to sign new hotels which helps our guests to tourists are interested in the be opening another hotel in helped us. We will try to sign and resorts on management or organise indoor events with Talking about the relevance of Indian culture of weddings Delhi at Greater Kailash.” new hotels with 50-80 keys revenue share model.” up to 300-400 guests. Our GITB, he says, “GITB is one and we have started adopting along with other desired fa- newly constructed Presi- of the biggest platforms in the it. We have to be fair enough Katyal believes that the brand cilities and services. The key On participation at GITB, he dential Suite is one of its industry to introduce yourself to provide them true said, “With our increasing kind. This is a two-bedroom and learn about the upcoming Indian hospitality.” We’re exploring opportunities in Varanasi, footprints in Rajasthan and tented villa with world-class trends in the industry. For Delhi, our presence at GITB facilities. The gold-painted Rajasthali, it is always good With changing modern trends, Gurgaon & Bengaluru to sign new hotels and will help us get the right sceneries and couches will to see masters of travel trade Rajasthali is focusing on new mix of international and let you feel like a ‘Maharaja/ and hospitality together. avenues such as pre-wedding resorts on management share model domestic clientele.” Maharani’,” briefs Sharma Through GITB, Rajasthali shoots and day outings.

12 TravTalk GITB SPECIAL ISSUE 2019 HOTELS Space reigns at Gokulam Tell tales amidst nature Offering the largest rooms, the largest gymnasium Terra Tales Hotel Marketing company promotes and an infinity swimming pool, Gokulam Grand Hotel only boutique properties that fall in the premium and Spa in Bengaluru is a preferred destination. range located in the lap of nature.

TT Bureau offer for both domestic and TT Bureau wide range of options – are international guests. We have all fairly priced for all inbound okulam Grand Hotel and 182 spacious rooms, including erra Tales Hotel Marketing partners at The Great Indian GSpa is the first five-star 36 Club Rooms, eight suites Tendorses only exclusive, Travel Bazaar (GITB).” property in the region and and one Presidential Suite. We boutique properties that have conveniently located from the offer airport pick-up for guests a common attribute – each Terra Tales is currently work- airport as well as the Bengal- staying over five nights, plus of them falls in the premium ing to build a perfect niche uru city centre. It offers one of 15 per cent discount on spa category range with a touch in two segments — nature the largest rooms in the region services. We ensure every of luxury set amidst nature in and wildlife and its current with a large banquet space guest get unbeatable value for such a way that guests feel properties are a clear reflection including two boardrooms and money that the competition they are breathing in nature of these focus areas. “We two meeting rooms, all adding can’t match,” Rajagopal adds. at every moment. “This is the are moving ahead not only to up to 25,000 square feet of unique proposition we offer in further strengthen our position banquet space. Prashanth Rajagopal One of the biggest clients for all our properties. We have just Gita Chaudhry but also emerge as the most Director of Business Development & Founder Marketing, Gokulam Grand Hotel and Spa this property is the pharma- signed up a contract with three Terra Tales Hotel Marketing established yet organic player Prashanth Rajagopal, Director ceutical industry followed by in India in these two segments of Business Development & The hotel is also home to So- the manufacturing companies. Offerings from Terra Tales include luxuri- for both inbound and domestic Marketing, Gokulam Grand ham Spa – an award-winning Since it is located close to partners,” Chaudhry adds. Hotel and Spa, says, “We have spa which boasts of traditional the Bangalore International ous stay, amazing meals, range of activities, one of the largest gymnasiums and plush interiors and has Exhibition Centre (BIEC), it as- The team at Terra Tales will on the 11th floor as well as an highly trained masseurs sociates with all the corporates experiences and bespoke itineraries stay actively connected with infinity swimming pool on the from the East who offer both who participate in BIEC events. the contacts it forges at GITB second floor. Most of the for- Western and traditional Indian “Otherwise, Mumbai, Pune, such resorts. In the south, we She says, “Offerings from and proactively cater to their eign travellers are very specific treatments. Soham spa has Delhi and Gurgaon are our key have Nahar Retreat in Kotagiri Terra Tales that include requirements. “We are widen- about these two facilities and established itself as one of the markets. Around 30 per cent of and Glyngarth in Ooty, and luxurious stay, pampering ing our presence at a swift hence we offer them the best top brands in Bengaluru. our guests are foreigners out the Tendu Leaf Resort, Panna hospitality, amazing meals, a pace yet cautiously and expect of both. We have a spacious of which 70 per cent are from in central India,” reveals Gita range of engaging activities, to emerge as an established coffee shop which offers one “Our hotel under the new the east like China, Korea, Chaudhry, Founder, Terra Tales mesmerising experiences, be- player in wildlife and nature of the finest cuisines.” management has a lot to Japan, etc.” he reveals. Hotel Marketing. spoke itineraries, diverse and properties,” she shares. HOTELS GITB SPECIAL ISSUE 2019 TravTalk 13 Kanj focuses on competency Currently operating and managing seven properties across Rajasthan and Gujarat, Kanj Hotels & Resorts is one of the youngest and fastest-growing mid-market leisure and business segment chains in India.

TT Bureau away from the main city. They ones who travel the most to all such platforms to interact are true value resorts where an Most of our properties are located in the destinations where it has directly with travellers, agents stablished in 2017, Kanj individual can experience the offbeat locations where guests can its properties. and investors. The Indian EHotels & Resorts is a hotel new world of comfort government should give more management company that which includes all hi-tech experience a new world of comfort Speaking about creating more emphasis on promoting tour- also operates stand-alone amenities along with peace such platforms, Tanwar adds, ism and creating employment, hotels, resorts and heritage and tranquility.” have huge banqueting and Resorts is targeting mid- “GITB and the tourism ministry as it is one of major resources hotels. It maintains a strong meeting venues that are ideal market leisure and business need to ensure that the hotel towards the state revenue and presence in the leisure and Most of these properties also for weddings. Kanj Hotels & travellers in cities as they are and resort operators get more livelihood of the people.” business segments. The company is proud to have a distinctive portfolio that includes ingeniously-designed resorts and heritage hotels that merge old-world charm with contemporary design and smart, engaging service.

Mahendra Singh Tanwar Managing Director Kanj Hotels & Resorts

According to Mahendra Singh Tanwar, Managing Director, Kanj Hotels & Resorts, the company is one of the young and fast-growing, mid-market leisure and business segment chains in India. It operates in the three and four-star catego- ries and presently operates/ manages seven properties across Rajasthan and Gujarat. These locations include Udaipur, Kumbhalgarh, Push- kar, Jaisalmer, Rajpura (near Sundhamata Temple in Jalore district) in Rajasthan and Sasan Gir in Gujarat. “All our properties are away from the city giving our guests a perfect holiday experience surrounded by peace and tranquility,” Tanwar says.

The hotel company is partici- pating at The Great Indian Travel Bazaar 2019 (GITB). Explaining this move, Tanwar says, “It is a large platform where an individual or a young and fast- growing hospitality company like ours can get an opportunity to showcase their products and reach a large audience associ- ated with the travel and tourism industry. Most of our properties are located in offbeat locations, 14 TravTalk GITB SPECIAL ISSUE 2019 hotels Experience wilderness Road to development The juxtaposition of ancient and modern makes DS Group has opened a couple of new properties Kanha Village Eco Resort a unique choice. This is under its hospitality division and is dedicated to the best option for a responsible tourism initiative. constantly improve its product line.

TT Bureau preferred staying with us. TT Bureau stressed corporates. Addition- Earlier travellers used to ally, we have plans of setting eing awarded as the ‘Best visit any national park to spot xcelling in businesses up properties in Dehradun, BEco-Friendly Forest Lodge’ wildlife, but now they have Eacross sectors, DS Ranthambhore and Goa by Madhya Pradesh Tourism started visiting to experience Group’s hospitality division is in the future.” Board was a major feat by nature and biodiversity,” he making inroads into the main- Kanha Village Eco Resort, informed. stream of Indian economy. The brand aims to be at the claims Navneet Maheshwari, Nikhil Vahi, Senior Vice top of every segment they Owner, Kanha Village Eco Wildlife tourism, especially President—Hospitality Op- operate in and provide value Resort. Sharing information in the context of responsible erations & Development, DS for money to all buyers. “We about the property, he said, tourism, has its limits. “We Group informs, “After Manu are looking to increase our “Staying with us means living have been providing nature Maharani Nainital, Namah plethora of in-house activities, in the wilderness without Navneet Maheshwari and wildlife experience to Corbett, Radisson Guwahati Nikhil Vahi promotional activities, food compromising on modern Owner guests through activities like and Crowne Plaza Jaipur, the Senior Vice President—Hospitality festivals and a host of other amenities. Ours is the only Kanha Village Eco Resort nature walks, medicinal plants hospitality division has just Operations & Development, DS Group activities to get our guests property in Central Indian tourism in Central India had identification walks, village glued. We try to meet guests’ forests which gives you an faced a big setback after Su- visit, ethnic food at village We have recently developed a health expectations whilst creating ethnic mud house experience. preme Court’s order when the home, along with wildlife an enriching experience for We work with local communi- number of safari vehicles has safaris to Kanha National villa, Swasthyagram at Manesar, Gurgaon to them,” shared Wahi. ties and help them improve been restricted. A welcome Park. We have been working completely rejuvenate the mind and body their lifestyle. If you are look- move for wildlife, but the way with local communities for DS Group has been in line ing for a responsible tourism carrying capacity has been the last few years and taking sar, Gurgaon to completely with its planned targets whilst property when visiting Kanha, calculated is beyond anyone’s a step further, we are starting got a shot in the arm with a rejuvenate the mind and body being armed with objective we are your perfect choice.” understanding and needs an educational programme in 120-key brand-new property using natural therapies amidst strategies for its various units. to be recalculated logically. which we will be visiting local at Kolkata Airport signed up a serene atmosphere. Built According to Wahi, the path However, the restriction on For us, 2018 had been good schools and spreading aware- with IHG. We have also within an area of 17 acres, the ahead not only looks fulfilling safari vehicles did affect as people who were looking ness about saving our forests recently developed a health place has modern equipments but also promising for the business last year. “Wildlife for a real wildlife experience and wildlife,” he added. villa, Swasthyagram at Mane- and is specifically aimed at hard-working teams.

16 TravTalk GITB SPECIAL ISSUE 2019 HOTELS Glamping with Synergi MiCE jewel in Crowne Synergi Hospitality is looking forward to explore With 45,000sqft banqueting space, Crowne Plaza business in the northern region of the country with Jaipur Tonk Road has been the preferred choice for plans to create more glamping options this season. glamorous destination weddings in 2018.

TT Bureau would be able to go for long TT Bureau located just minutes away from walks, hot picnic lunches and Jaipur Exhibition and Conven- ncouraging tourism that breakfast with local Ladakhi atering to high profile tion Centre (JECC), weddings, Estems out from travelling to families,” she explained. Cweddings, conferences conferences and events are our far-flung places while connect- and making the best use of the biggest revenue generators,” ing local habitat to the world, Each Synergi partner property season in 2018, Crowne Plaza reveals Cheema. each property of Synergi Hos- is unique. “Offbeat in their Jaipur has received a good pitality takes responsibility for locations, he properties take share of inbound tourism in Cheema further mentions that assisting in local growth. Talk- pride in their ability to connect the last one year. Vishvapreet F&B has a huge potential to ing about growth in the last one guests to the character and Singh Cheema, Area General become a game changer in year, Shruti Pandey, Proprietor, atmosphere of that locality. Manager, North India (IHG) the MiCE segment in 2019. He Synergi Hospitality Market- There is a lot of outdoors with and General Manager, Crowne says, “Weddings have always ing says, “We saw a jump in safaris, treks, horse rides, Plaza Jaipur Tonk Road in- been the trendsetter; though numbers in 2018, especially Shruti Pandey heritage walks, tribal tours and forms that the hotel has above Vishvapreet Singh Cheema conventions and conferences Proprietor Area General Managevr, North India (IHG) and for remote locations like Jawai, Synergi Hospitality Marketing camping options. All these 90 per cent occupancy with General Manager, Crowne Plaza Jaipur Tonk Road this year will see size, scale Jhadol and Gujarat. This hike properties are either heritage competitive ADRs. and ease of execution ramp up. has given us a boost to push started varying from travel to hotels or are camps, resorts Innovative themes especially for movement aggressively a city, now to more remote and retreats. We also promote outdoor catering will see a towards these locations.” places where there is a lot of glamping or luxury mobile Weddings have always been the trend- surge in popularity this year.” outdoors and lots of explore. camping where temporary setter; though conferences this year will see The company is expanding its We do regular promotions in camp set-ups are created and In 2019, the hotel plans to use horizon in Tier II, III cities, for these cities as advertisements operated at offroad locations. size, scale & ease of execution ramp up a two-pronged strategy for its which it is already in touch with and package offers. The agents The last such event was at marketing and promotions. local travel agents in cities like are also connected through Prayagraj for Ardh Kumbh. “Jaipur attracts some of the world – we specifically want Cheema says the hotel has Aligarh, Jaipur and Trichy. “The calls and emails. We are also On a fresh note, we have also biggest volumes of tourists in to target bigger volumes from IHG brand support, channels movement from such cities starting with Golden Retreat started working with a restau- the country. There is a captive the UK, the USA and the Middle and promotions to increase the have been steadily increas- Stok in Leh, a quaint retreat rant - The Finch - in Delhi and audience and we have tourists East. Far East is also a growing brand recall and reach at the ing. Their choice of travel has near Stok Palace where guests Mumbai,” she said. coming in from across the market for us. As a MiCE hotel, global level. HOTELS GITB SPECIAL ISSUE 2019 TravTalk 17 Swosti invites buyers to Odisha Experiencing the Swosti hospitality is the only way to understand the hospitality major’s unique offering, which includes four renowned properties in the beautiful state of Odisha.

TT Bureau ing facilities for islands, yoga received huge appreciation inside a rural village next to a beach is just an hour away and GITB, we want to invite them for centre, an amphitheatre and from both international as well lake that attracts the highest many attractions are all within a familiarisation tours to the state nce our guest, forever bicycle tours for guests. as domestic tourists and has number of migratory birds from range of two-and-a-half hours. as our guests to witness and ‘Oour friend’ is what become a well-known MiCE Siberian countries from Novem- promote the tourism potential Jitendra Kumar Mohanty, “It is a perfect destination destination. Many high-end ber to February. The resort is Speaking about participating of Odisha. Our focus segments MHCIMA, CMD of Swosti to cater to all segments, i.e. Indian weddings have already also within two hours distance at the show, he says that the are inbound tourists to see Group, Chairman of Hotel & high-end business as well as been successfully hosted here. from the Golden Triangle of group wants to attract more the 65 ethnic tribes of Odisha Restaurant Association of leisure travellers. Within a short Foreign tourists would find this Bhubaneswar-Puri-Konark,” international buyers to Odisha. besides our flora, fauna and Odisha, and Chairman – IATO, span of time, this property has an exotic destination situated Mohanty shares. Gopalpur “After meeting the buyers at wildlife,” Mohanty adds. Eastern Region, believes in. He adds that the group, in its con- stant endeavour to provide the best of services, has been the pioneer in the state of Odisha’s hotel industry since 1981.

Swosti Group has four proper- ties – two in Bhubaneswar called Swosti Premium and

Jitendra Kumar Mohanty MHCIMA CMD Swosti Group

Swosti Grand; one in Gopalpur called Gopalpur Palm Resort; and the newly-opened luxury resort called Swosti Chilika Resort, located on the banks of Chilika lake, the largest lake in the northern hemisphere.

“We are not only opening new properties but also upgrading our existing ones. Our Swosti Premium has now been clas- sified as a five-star hotel in March 2019 and is the largest convention hotel in the state of Odisha with the highest capac- ity in halls and rooms. Our latest property Swosti Chilika Resort is an internationally renowned five-star standard re- sort,” Mohanty adds. This is an eco-resort that has received the Indian Green Building Council (IGBC) Platinum Class Award.

High quality landscaping, greenery, herbal gardens and use of plants from within India and abroad makes Swo- sti Chilika Resort a unique property. It has individual spa rooms, 78 villas, presidential suites, sports bar, restaurant, an open-air coffee shop, boat- 18 TravTalk GITB SPECIAL ISSUE 2019 STATES Gujarat is an ideal holiday destination offering a riot of colours, a touch of romance, heritage, scenic beauty, breathtaking sites and a mystique Taste the rich that attracts discerning travellers. An essence of Gujarat enriching experience awaits you...

ich in every sense, stunning white Jain temples. Gujarat has always been Gujarat is well termed as the places are situated in Gujarat. world as the habitat of the Gujarat has much to The mouth-watering food will known for its splendid and ‘Land of Festivals and Fairs’. The innumerable Shrines in Asiatic lion. offer to the discern- satisfy any foodie, while the evocative festivals. An With almost 3,500 of them Gujarat spread the message Ring tourist. Beautiful wildlife of the Rann of Kutch estimated two thousand being celebrated in different of peace, non violence, love With this in mind, Cox & beaches line the coastline, and Gir and the last bastion of festivals are celebrated parts of the state every and enlightenment. Apart Kings has launched 12 dinosaur fossil fields and the Asiatic lion will more than every year in Gujarat and year the festivals and fairs from festivals, fairs and holiday packages that cover ancient cave art contrast with gratify nature lovers. more than two hundred of of Gujarat revolve around pilgrimages, Gujarat is also the prominent locales, wildlife these are unforgettable oc- an occasion - be it the turn blessed with mesmerising and pilgrimage of Gujarat. casions that attract tens of of a season, the time for unmatched natural beauty. thousands of people. Fairs harvesting a golden field, or The state also offers an in- The packages embrace Guja- in Gujarat reflect customs a religious event from India’s toxicating mixture of scenery rat’s art and cultural festivals and traditions, ethics and extensive and rich mythologi- and wildlife. such as Navratri, Jain Yatra values, faith and beliefs of cal traditions. and Tarnetar Fair thus bring- the people of Gujarat. A land with a long and deep ing out the diversity of Gujarat Regarded as a holy land, nu- historical past, Gujarat that makes it a destination Renowned for its rich culture, merous temples and religious is well known all over the worth exploring. Clarks Inn in Raipur RARE adds brand value Exuding old-world-charm with its heritage style archi- RARE India is focussing on its brand identity of tecture, the 52-key Clarks Inn Suites, Raipur opens creating value for partner hotels by spreading aware- door to guests in the central state of Chhattisgarh. ness through knowledge building and storytelling.

TT Bureau Rakesh Agarwal, Promoter, TT Bureau prospects low. The idea was to Clarks Inn Suites, Raipur, intensify efforts for better sales. larks Inn Group of Hotels said that the brand boasts t a time when there are so We reached out efficiently to the Chas opened its latest of a hospitality legacy of Amany hotel representa- domestic market through co- property in Chhattisgarh. The more than three-quarter of tions coming up in the market, branding exercises, roadshows 52-roomClarks Inn Suites, a century in serving hotel RARE India is holding its turf, and media partnerships.” Raipur, is located in the guests from across the world. standing tall with its ethos city centre and is in close Speaking on the partnership and beliefs on what kind of However, she insists that they proximity to Raipur Airport. with Clarks Inn, he said, “Our properties it takes under its have lots to offer this year, S N Srivastava, President & tie-up with Clarks Inn is not umbrella. Elaborating further is saying, “One of the key focus Co-founder, Clarks Inn Group only to promote this wonder- Shoba Mohan, Founder, RARE areas is to intensify DMC and of Hotels, said, “We are par- ful property but also benefit India, who says, “RARE India agency engagement for our ticularly thrilled to debut in the from their tremendous brand is a sales, marketing, PR and hotels and simultaneously fast-growing hospitality market S N Srivastava equity and help place Raipur communications company Shoba Mohan kick-starting direct bookings President & Co-founder Founder of Chhattisgarh with such a Clarks Inn Group of Hotels and Chhattisgarh on the tour- for boutique concept hotels, RARE India from the Indian market. We top-of-the-line hotel property. ism map of India.” believe the domestic market We expect this property to be Srivastava added, “Clarks Inn is where the maximum growth the most sought-after hospital- Group of Hotels has made giant Speaking about the property, One of the key focus areas is to intensify for our community will come ity address of Raipur whilst strides as a hospitality chain Sanjay Tewari, Promoter, DMC and agency engagement for our from in the coming years.” striving hard to leverage our and has emerged as one of Clarks Inn Suites, Raipur, said, presence here.” the most admired and fastest “We have worked hard to hotels and simultaneously kick-starting In terms of marketing, Mohan growing hotel companies in the bring about this property in a direct bookings from the Indian market is planning to reach out to new The property has on offer South Asia region. Today, we brand-new avatar in tune with markets and participating in the latest in amenities and have established our presence the expectations of new-age wildlife lodges, palace and of being on the RARE list and roadshows. “We accomplished world-class guest services. in over 20 states of India and travellers. Today, its distinct fort hotels in India, Nepal and that is seen in the agency and some fantastic media coverage For corporates and social oc- Nepal with a slew of develop- advantage remains the Bhutan. Our USP is the strict traveller endorsements.” for our ourselves and our casions, the hotel boasts huge ments to unfold in various parts city-centre location in audit and personal review we partners in the US, the UK, event space, as well as several of the country and overseas proximity to various busi- work on before bringing any When asked about the growth South America, Australia, and F&B outlets, lounge and bar, in the South Asia and ASEAN nesses and commercial hubs hotel into the RARE commu- last year, Mohan claims, “We of course India, especially in health club, spa and more. region in the coming months.” and the airport.” nity. There is a clear advantage had deliberately kept our growth the luxury segment. HOTELS GITB SPECIAL ISSUE 2019 TravTalk 19 Shahpura scales up in India Shahpura Hotels has signed up seven new properties with its eyes set on five more. The brand hopes to have a pan-India presence by 2022, aided by technological innovations and reach to travel agents through domestic and inbound travel shows.

igraj Singh Shahpura, one in Ranthambhore. We started Participating in travel shows is also the new properties we are signing, Director, Shahpura Hotels, with two properties—Shahpura a step towards engaging with both including fast internet across the has announced that the Haveli on the Delhi-Jaipur road and inbound and domestic travel agents. property,” he asserted. Dbrand has signed up Shahpura House in Jaipur. These are Talking about GITB, he said, “GITB seven new properties to expand its owned by us. However, the proper- is an inbound show and we have The brand is also associated with portfolio. “We have signed up seven ties that we are now signing are been dealing with this market for the Preferred Hotels and Resorts, its new hotels in Rajasthan. We already on management contract so as to last 20-25 years. We already have a global sales partner. “Two of our have five properties and with the expand our pan-India presence.” strong foothold in inbound. We also hotels were included in the Historical new additions, the count will go to participated at Rajasthan Domestic Hotels of the World list. Today, big 12 with four hotels in Jaipur, three It is important to create your own Travel Market (RDTM) last year, brands and international chains in Udaipur, two in Kumbhalgarh and niche in a market that has an abun- which again caters to the domestic sign up with hotels for only two to dance of heritage properties. “The ding properties are in Jaipur and market, where we focus on three years that disrupt the market. new properties are all a mixture Udaipur. The business hotels are wedding segment.” However, we have long-standing of weddings, boutique, heritage near the airport in Jaipur. In fact, associations with all our owners and and business hotels. We cover we will be adopting the same Shahpura Hotels is supposedly the partners. With a brand consistency, everything now because that’s the marketing strategy we had for our most technologically advanced herit- when we approach anyone for a demand in the market. One needs previous hotels. We will be engag- age hotel brand. “We are the only deal, they can see our long associa- business and MiCE hotels as much ing with travel agents and even do chain which has introduced automa- tions, the number of properties as as wedding hotels to all kinds online promotions, as well as get tion in hotels in the heritage sector. well as the brand image,” of business. This is how we are featured in magazines, both trade This makes us stand apart from our Shahpura elaborated. expanding,” he said. and consumer. Some of the hotels competition. When we reach out we have signed up are all existing to the agents, we tell them that we Claiming that 2018 was a good year, Revealing more about the services hotels but new properties. have introduced tablets in the room, Shahpura stated, “We were 15-20 at these hotels, Shahpura said, The marketing strategy for dock stations and allow guests to per cent up from last year in terms “All these properties are four-star those will be different from what give instant feedback digitally. The of turnover and sales as compared and above. Majority of wed- it was earlier.” same technology will be seen in all to 2017. By 2019 we will be able to cover four to five more cities apart from the ones in Rajasthan. We are now signing new hotels in Mumbai, Goa, Gurgaon and Agra. We are also looking at leisure destinations like Manali and Varanasi to have heritage properties by taking over old havelis and refurbishing them.” AwardsGalore Shahpura House was awarded as Luxury Heritage Hotel by World Luxury Hotel Awards 2018 Shahpura Hotels became a member of Historic Hotels of the World The brand was included as Lifestyle Member of Preferred Hotels & Resorts. It also joined hands with them for global sales alliance 20 TravTalk GITB SPECIAL ISSUE 2019 HOTELS 10 Alliance hotels in 2019 Mosaic eyes 13% growth Forecasting good growth in 2019, Alliance Hotels Witnessing a positive revenue growth of 10 per cent and Resorts is set to open a number of properties year-on-year, Mosaic Mussoorie is targeting an across South India and Andaman & Nicobar. overall growth rate of 13 per cent this financial year.

TT Bureau due to the devastating floods TT Bureau PAR of `4016. We are targeting in Kerala but 2018 was a an overall challenging growth lliance Hotels and Resorts satisfactory year. The charts ith a mantra to offer a rate of 13 per cent for the cur- Ais all set to roll out a pano- for September 2019 till date Wunique personal touch, rent financial year. To broaden ply of properties in Andaman & look encouraging, and we are Mosaic Mussoorie seeks to our reach across the globe, we Nicobar Islands as well as the still getting queries for series,” offer a one-of-a-kind experi- have also tied up with Preferred south of India. Sharing details he informed. ence to each one of its guests. Hotels & Resorts.” of the new properties, Zia “Our hotel is as unique as Siddiqui, Managing Director, He shared that GITB is a great the city around it. At Mosaic Technological upgradation Alliance Hotels and Resorts, venue to meet all their business Mussoorie, you can design remains Mosaic Mussoorie’s said, “We recently opened associates under one roof. “The your own mix, sink into the prime focus, under which the Alliance The White Coral, a show allows us to exchange leisurely pace of life or walk management is looking at 46-room hotel in Port Blair, our views about the market on to the Mall Road to feel the exploring areas like multi-level and we will soon be opening Zia Siddiqui trends and update them about hustle-bustle of an age-old Vijay Singh parking, see-through sliding Managing Director Operations Manager two resorts in Havelock—one Alliance Hotels and Resorts our openings and future expan- town. Whether it is the bright Mosaic Mussoorie glass enclosure for its open is a five-star with 70 rooms sion plans. We also collect the lights of the Mall Road you deck restaurant, to name a few. and the other is a three-star the Alliance brand to open this feedback about our product crave for or a romantic dinner Singh mentions, “The hotel has deluxe with 40 rooms. Apart year between October and and take corrective measures under starlit skies at our ter- seen a positive revenue growth Working in tandem with travel from these, we are also adding December 2019.” to cater to GenX in the future,” race restaurant Charcoal, bring of 10 per cent year-on-year agents and tour operators, six hotels by October 2019 added Siddiqui. GITB is a us your wishlist and we would with RevPAR showing a rise of Singh says that they work with in South India under Alliance The business, according to platform to connect with foreign help you check all the boxes `320 for the previous financial their partners on net rates. Management. As of date, we Siddiqui, took a hit last year. tour operators (FTOs), and he on that list, says Vijay Singh, year closing at around `3620 “Some of our consolidators have signed 10 hotels under “Our business was affected said that they will have a lot Operations Manager, Mosaic with an average occupancy of are doing regular promotions on offer for them. “Reason- Mussoorie while talking about 55 per cent. ADR also saw a for our property only. We have We recently opened Alliance The White able price, good product and the USP of the hotel. raise of `637 closing at `6637 such a unique relation with our excellent experience strengthen for FY 2017-18. For the coming travel partners that we remain Coral, a 46-room hotel in Port Blair, and will our relationship with our as- Speaking about the hotel’s financial year, we are targeting their first choice for the city,” soon be opening two resorts in Havelock sociates,” he shared. growth in the last one year, an ADR of `7186 with a Rev- Singh shares. Eye for mid-scale hotels Tourists’ retreat in Delhi Lords Hotels & Resorts is now looking for brand- Catering to travellers all over, Colonel’s Retreat is ing and operating opportunities for hotels owned by known for its hospitality and is looking to curate an independent and first-generation hoteliers in India. in-house experience of local street food.

TT Bureau Andhra Pradesh that it signed TT Bureau small groups being the target recently. “Since we are an segments, the UK remains n an effort to bring in more Indian brand, we understand aving enjoyed a reason- the largest source market for Istandardisation and using the market dynamics and the Hably good last one Colonel’s Retreat, followed by its expertise in the field, Lords requirements better than an in- year with all parameters the US and Germany. Hotels & Resorts is looking for ternational brand. We will sign experiencing a rise in terms of hotel properties across India up any property in India as occupancy, RevPAR as well Khanna believes that GITB for branding purposes. Sharing long as it is in the mid-seg- as ADRs, Colonel’s Retreat is the only show of its kind this is P R Bansal, COO, Lords ment – the real mid-segment, feels that there is still room catering solely to the inbound Hotels & Resorts, who says, not luxury not a guest house, for more growth in the future. tourist. “GITB emerges as a “Our focus right now is to tap in the USD 50 range,” he says. “Even though 2018 has been key platform to meet various the mid-segment hotels in In- a very good year for us, there stakeholders of the industry. dia, especially the first-genera- Bansal goes on to explain that is still room to rise as we still Our only expectation from the tion and independent hoteliers P R Bansal while the Lords branded hotels have not touched 2012 show would be that the quality Suman Anand Khanna Chief Operating Officer Founder who are not attuned to the Lords Hotels & Resorts are in the mid-segment, they levels in USD”, says of the buyer must be carefully Colonel’s Retreat current market scenario and its are the best in that city. “We are Suman Anand Khanna, assessed before invitation,” demands. We want to bring in in. “This will not only increase the best in Ankleshwar but still Founder, Colonel’s Retreat. she tells. spur-of-the moment travellers,” our brand and show them how their profits but also streamline in the mid-segment, we are the says Khanna on the growth of a good brand can increase the processes. Of course, we best in Rajula but in the mid- Colonel’s Retreat has two “The inbound market in India inbound tourists to India. their GOP and put them on the are not restricting ourselves segment, the best in Porbandar, properties located in the heart has been reasonably good for all tourist map by bringing in a to them, but they are more in Saputara, and in Somnath of New Delhi and another in segments in recent times. I be- For the next one year, Khanna new level of expertise.” important in the entire scheme and yet all mid-segment prop- close proximity to the city’s lieve that the e-visa regime has believes that they want to of things that we want to focus erties,” he adds. IGI airport. With FITs and certainly made an impact on the- carry on the momentum of He explains that independent on,” Bansal adds. good growth in 2019 in better hoteliers sometimes are not Lords Hotels & Resorts is now The inbound market in India has been ADR for the property. Colo- aware of the industry norms, He gives an example of how preparing to open a world- nel’s Retreat has been one of rates and how to bring in Lords can bring in more class club in Rajkot by Sep- reasonably good for all segments. The the finest B&Bs in the capital operational efficiencies and efficiencies even without the tember 15, 2019. It will be a city and is a favourite among this is where a brand like Lords owner being present at the 40-room property called Aarya e-visa regime has certainly made an impact business travellers and over- Hotels & Resorts can come 118-key hotel in Kurnool, Lords Club & Resorts. on the-spur-of-the moment travellers seas tourists.

22 TravTalk GITB SPECIAL ISSUE 2019 agents Heralding a new beginning Himmat Anand, an industry veteran, who has spent years leading India’s largest inbound tourism company and then launching his own hotel brand, recently joined as the Honorary Chairman of Travel World Experiences (TWX). Giving an insight into the latest developments, Anand talks about future plans.

TT Bureau sorts. “As an individual, I need been paid their dues for almost to make sure that TWX gets challenges to keep me going. We will make sure that our team two years. Hence, they are back on its feet. TWX also or Himmat Anand, work- In my earlier years in tourism, members continue to believe in the TWX apprehensive to do business operates in Bhutan, Nepal, Sri Fing in the tour operating heading India’s leading inbound with us. We are putting in place Lanka and Vietnam as a locally business is a comeback of company gave me that kick. story who are recognised for their loyalty a very clear time schedule of registered company, doing Then I ventured to start the Tree payments and hope to clear inbound business into these of Life Resorts & Hotels from operators until recently. led to non-payment to our most of these old outstandings countries,” he claims. scratch. With that business However, things have changed vendors and a cash flow crisis by the end of this summer. We being on track and my son now. Anand says, “The com- within the company.” are also sitting with our busi- With a core team of four, Akhil managing the same, I pany had a turnover of around ness partners and explaining Anand now wants a strong had more time in hand. I was `160 crores with multiple The solution, according to the crisis to them whilst hoping corporate governance. “We approached a few weeks ago overseas locations and an Anand, will be long haul but that they will see sincerity in will make sure that our team by the key TWX stakeholders amazing market positioning he is determined to get things what we plan,” he shared. members continue to believe to assist them in re-structuring much ahead of its peers. In back on track. “What is most in the TWX story who are and giving direction to the a span of 18 months, things important for us is to regain Anand is confident that TWX recognised for their loyalty. company. I agreed to join them changed owing to wounds confidence, both internally will be able to get back within We will be a company where in an honorary position and self-inflicted by people who did and externally. Internally, it is this financial year as a stronger the bottom line coupled with devote the necessary not care about systems, pro- the existing staff who we need and more streamlined organi- a great standard of service time and effort for the cesses and most importantly, to handhold and get them to be- sation. “Our dedicated team and fair play with our partners company’s revival,” integrity. I am perplexed to lieve in our future. Systems are members, who still believe in becomes our driving force. he reveals. see the levels of mismanage- being streamlined with a more the TWX story, is our biggest The company will also take all ment with many rules and professional approach towards strength. Secondly, company necessary legal and criminal TWX was processes of business being our deliverable. Externally, our directors Hemant Golchha and actions against those who amongst the flouted in our first audit report reputation has taken a beating, Sanjay Mathema – who have have brought it to the current leading inbound after the downfall. This in turn as many vendors have not been misled – are determined state,” he affirmed. TCTT now in Paris TAB brings local flavour Having generated good business in the Dubai Travel at Blue strives to showcase untouched cor- market, Travellers Choice Travel & Tourism is open- ners of Odisha through its ‘Tours by Locals’ concept ing a new office in Paris and eyeing inbound in India. which shows locals as the true brand ambassadors.

TT Bureau Srivastava believes that DMCs TT Bureau monuments or gorgeous need to raise awareness in beaches and lakes although ubai-based DMC, order to gain recognition. ravel at Blue (TAB) is it certainly does these well. DTravellers Choice Travel “Lack of well-developed infra- Tan ambitious venture “We strive to showcase the & Tourism is now looking to structure and industry in India of a travel enthusiast who untouched corners of the state target newer markets other poses a challenge to DMCs transformed his passion and alternative hidden spaces than India, Kenya, Sri Lanka at local levels. Lack of proper into professional perfection, to those willing to head out and Bangladesh, where it policy frames for destination organising exceptional travel on offbeat tracks in the state. already has a good presence. management creates frauds programmes to discover won- We believe that locals are the The company is set to open its and corruption at local levels derful people, places and brand ambassadors of their office in Europe, informs Navin making India less-reliant for cuisines of the world within places and can show a tourist Srivastava, Director—India, destination management. India or abroad. an edgier, more in-depth and Travellers Choice Travel & Marketing and budget pack- more beautiful version of their Tourism (TCTT). Navin Srivastava ages with lucrative offers can Chandi Patnaik, Leisure Travel Chandi Patnaik places. We aspire to introduce Director—India Leisure Travel Curator & Owner Travellers Choice Travel & Tourism maximise travel business. Curator & Owner, Travel at Travel at Blue ‘Tours by Locals’ – a new “We are targeting other Social media, its sharing Blue, says, “TAB is all about concept of travelling in the markets for the Dubai business today’s travellers are showing culture and badge value of humans seeking exciting TAB has created its own state of Odisha. because the Indian market is interest in unexplored destina- destinations are playing a very travelling opportunities to niche by promoting off-the- fully captured by travel agents. tions for leisure trips along critical role in shaping travel- experience life’s adventures beaten-tracks of eastern India. To this effect, TAB recently Along with Dubai, we will with an increase in internation- lers’ choices,” he feels. around the world. In the Whether it’s walking on virgin organised a one-of-a-kind tours focus on other destinations al travel. “Outbound travelling outbound segment, we are forests or surfing a remote by launching ‘Cuttack by a and inbound business of India. has grown faster (60 per cent Going by the market demands, recognised for our handpicked island; whether it's trekking Local’ escorted especially by We are starting our business from last year) than domestic the industry needs to focus luxury experiences while in the around a red sandstone hill top Patnaik himself who is a local by operations in Mumbai too,” trips (37 per cent). The robust more on promoting unexplored inbound and domestic seg- or swimming in the waters of birth and passionate about shar- says Srivastava while provid- growth this year could partly destinations. He says, “How ments, TAB has been gradually an isolated lake; TAB excels in ing curated experiences of his ing the information. be attributed to the shift from quickly a travel agency can increasing its presence by creating seamless itineraries to hometown -- a millennium city offline to online bookings. We respond to customer inquiries organising exceptional tour experience the east uniquely. which is 1,000 years old and Expressing his views on the are also planning to start an has a direct impact upon how programmes to explore the fondly known as ‘Baban Bazaar, changing travel trends in the online booking tool for agents’ likely a customer/B2B agent is eastern part of India from a According to Patnaik, Odisha Tappan Galee’ (which means industry, Srivastava feels that convenience,” he shares. to complete a booking.” different perspective.” is not just about temples, ‘52 markets, 53 lanes’).

24 TravTalk GITB SPECIAL ISSUE 2019 HOTELS GHR in Tier-II, III cities Braving all odds In existence for almost five-and-a-half years, Global Inspite of a challenging business scenario, Hotel Representations today represents 15 hotels The Leela Raviz Kovalam closed the financial year across different parts of the country. with an occupancy of 71% and ADR growth of 4%.

TT Bureau sales calling, covering MiCE TT Bureau houses four super-luxury suites companies, tour operators, with state-of-the-art interiors in n the times to come, more B2B operators, event managers ith a healthy market mix the palace while preserving the Ihotels will opt for the fran- and corporate houses besides Wcovering leisure, corpo- historical might of the palace. chise model and management attending trade fairs. rates, MiCE and weddings, The concept has been designed contract with large hotels, Ayurveda is one segment with an idea to incorporate the believes OP Mendiratta, Man- “We have already entered the which provides long stayers best of both worlds in creating aging Director, Global Hotel Tier II, III cities and we only to The Leela Raviz Kovalam a unique experience encom- Representations (GHR). Ac- take the hotels having good consistently irrespective of passing the heritage of the cording to him, the marketing rating on Trip Advisor. Trade seasons. Ajith Nair, Director royal lifestyle while providing business will essentially grow shows such as GITB will have of Sales & Marketing, The state-of-the-art technology and to mark its presence as it is a a great impact on tourism Leela Raviz Kovalam explains international lifestyle. We want viable option of promotion. growth since we deal directly that his primary focus will be to position Kovalam Palace OP Mendiratta with the domestic and inbound to maintain the position of the Ajith Nair as India’s only clifftop luxury Managing Director Director of Sales & Marketing Coming into existence Global Hotel Representations tour operators,” he mentions hotel as a luxury resort for The Leela Raviz Kovalam palace with an ocean view.” almost five-and-a-half years on his association with GITB. international and domestic back with one hotel, Global Points By Sheraton Navi Mum- leisure as well as a high-end known as the Halcyon Castle, it The hotel managed to maintain Hotel Representations today bai, Orcha Resort in Madhya Commenting on the growth MiCE and wedding destination. was built in 1932 in the princely its market share despite a represents 15 hotels namely Pradesh, Ell Bee Ganga View of the hospitality industry, state of Travancore. It was challenging business scenario St Marks in Bengaluru, Swosti in Rishikesh, Rivatas By Ideal Mendiratta says that the Sharing new updates about constructed by HH Maharani amid the outbreak of Nipah vi- Group in Bhubaneswar, Chilika and The Amayaa in Varanasi, industry is growing gradually the property, Nair says, “The Sethu Lakshmi Bayi, Regent of rus and the monsoon floods in and Gopalpur-on-Sea, Hotel Hotel Centre Point, Nagpur and and so is the competition. latest addition at the hotel is Travancore, as a retreat for her Kerala. “We haven’t had many Madhuban Highlands in Mus- Spangle Heights, Shimla. “We always keep in mind the the ‘Kovalam Palace’. Erstwhile family. Today, Kovalam Palace cancellations in our volume- soorie, Dehradun, Radisson Market Mix/RevPAR and leave driven segments of weddings Hotel Kathmandu in Nepal, JC On promoting these hotels in no stone unturned to grab any Kovalam Palace houses four and MiCE. We closed FY 2018- Residency in Madurai, Shri Delhi/NCR, Mendiratta says opportunity. Hotels associated 19 with an occupancy of 71 Radha Brij Vasundhara Resort his company uses social with us have seen healthy super-luxury suites with state-of-the-art inte- per cent with an ADR growth & Spa in Govardhan, Four media, bulk mailing, traditional growth,” he adds. riors while preserving its historical might of 4 per cent,” he says. Rise of the new Suryaa WelcomHeritage grows With new and upgraded public areas and banquet True to its ethos of small boutique properties, areas, The Suryaa New Delhi is set to welcome its WelcomHeritage is geared up to open a number of guests with the best in services and F&B options. properties across India this year.

TT Bureau requirements. We also have TT Bureau portfolio. “These properties in-house qualified nutritionists are part of our strategic expan- hananjay Kumar, General who helps our guests with midst the launch of various sion plans. We aim to expand DManager, The Suryaa New special dietary recommenda- Aopenings, the immediate our horizon in the South and Delhi, believes that it’s tions. Besides, we enjoy a focus of WelcomHeritage is Northeastern region of the important to upgrade products strategic location for all seg- to launch three properties that country with three or four new and services to meet guests’ ments,” he explained. are in the advanced stages of properties for evaluation this expectations and stay relevant completion, informs Sanjeev year. These properties will help in the market. “We have com- The overall growth at The Nayar, MIH, General Man- the brand expand its footprints pletely renovated public areas, Suryaa was about 10 per ager, WelcomHeritage. “These across India.” banquet and meeting facilities. cent over 2017. Insisting that properties include Tadoba We have also refurbished digital is the way forward for Vanyavillas Resort & Spa in In an endeavour to ensure our few guests’ rooms with marketing, Kumar added, “We the forest reserve of Tadoba regular brand awareness and wooden flooring,” he revealed. Dhananjay Kumar have gone completely digital near Nagpur, Badi Kothi in Sanjeev Nayar inspire customers, Welcom- General Manager MIH, General Manager The Suryaa New Delhi in terms of promoting our F&B Prayagraj and Inderpura Resort WelcomHeritage Heritage has adopted modern The Suryaa’s biggest strength, outlets, room promotions and in Udaipurwati, Rajasthan. We technologies and mediums according to Kumar, is its our core value ‘Service So health club offers. Communica- are hopeful that all of them with a private waterfall in to reach out to these globe team members. “About 35 per Memorable’, we have a strong tions take place through videos, will be flagged in the next two Coorg — WelcomHeritage trotters. “We are present on cent of our team members process in place. We assign GIFs and paid ads on social to three months. The nature Ayatana and Kalyan Bhawan, social media and we conduct are working with us for a long GRO to guests, who are stay- media rather than spending resort in Tadoba will be our a heritage hotel in Jaisalmer. digital media activities to time — a reason why guests’ ing with us for more than two on collaterals such as flyers, first property in the state of Overall, it was a very produc- reach out to these new-age preferences and recognition nights, to look after their daily inserts, etc. Potential guests Maharashtra,” he shared. tive year for us,” Nayar said. travellers. The need of the hour is strong that helps us in needs. Our chefs customise are reached through e-flyers, is to keep abreast of the latest getting repeat guests. To meet our long stay guests’ dietary emailers and SMS. We are WelcomHeritage registered a The brand is also looking to technological advancements. also looking forward for few reasonable growth over the tap the burgeoning wedding But, for heritage properties, tie-ups for sponsored listing last year. “During the last year, segment of ‘Small and Intimate located in offbeat destinations, About 35% of our team members are to increase our visibility and we also flagged a 19th century Weddings’ for its properties. this continues to remain a big working with us for a long time — a reason reach out to potential guests. heritage property — Welcom- Nayar further revealed that challenge because of the non- However, we do propose print Heritage Ashdale in Nainital, they are adding new proper- availability of certain trained that helps us in getting repeat guests media for annual activities.” besides another nature resort ties in the WelcomHeritage resources,” he expressed.

26 TravTalk GITB SPECIAL ISSUE 2019 STATES Madhya Pradesh Discovering the ‘Heart of India’

Exploring Madhya Pradesh offers a variety of tourism products ranging from pilgrim tourism, wildlife tourism, heritage tourism, to Buddhist circuit, adventure sports and cultural tourism. The state boasts of a wide variety of attractions to cater to all tourists.

estled between the Vindhya the banks of Indira Sagar Dam, one in vividness before Holi festival in and the Satpura mountain of the biggest man made water the month of March. ranges, Madhya Pradesh reservoirs in Asia, hosted the first Nis home to the plains in the ever 'Jal Mahotsava, Utsav Dil Se', a east, meandering rivers, rocky hills festival to create water tourism prod- and ravines, to lush green forests. ucts in Khandwa district.

Ancient temples, national parks and Festivals sanctuaries, stupas, forts, palaces, `Kalidas Samaroh`, a host of cultural and tourist festivals `Tansen Samaroh` and and venues for international confer- a dance fete in ence and conventions of global Khajuraho are standards attract large number of celebrated, in great domestic and international tourists fiesta, with vast from all segments. number of avid participants. Re- The principal destinations are ligious festivals Khajuraho, Kanha, Sanchi, Mandu, too are observed Gwalior – Shivpuri, with veneration. In Pachmarhi, Bandhavgarh, West Nimar and Satpura National Park, Jabua regions of Pench, Amarkantak, Ujjain, Mandhyanchal, a Omkareshwar, Bhedaghat, colorful festival Orchha and Chitrakoot and called Bhagoria the dynamic business cen- Haat is feted by tres of Bhopal and Indore. the Bhils and Madhya Pradesh has also Bhilalas tribes. explored the potential It is a mass of Water Tourism in the ‘swayam- state. Hanumanthiya, on vara,' held HOTELS GITB SPECIAL ISSUE 2019 TravTalk 27 Buoyant on MiCE, weddings Registering a growth of 12% in the last financial year, Clarks Shiraz Agra is looking to strengthen its position in the Agra market with a focus on MiCE.

TT Bureau in terms of welcoming products that can be added to facilities available at the hotel now become a completely guests at the hotel. We its existing offerings. along with multiple venues different ball game; the kind larks Shiraz Agra registered are looking forward to the and open areas to accom- of RevPAR you get from a Ca growth of around 12 per Southeast Asian market and Talking about the grow- modate destination wedding wedding is unmatchable,” cent in a competitive market like targeting on enhancing our ing demand of destination arrangements. We have also he said. Agra in the last financial year reach. We are also focusing weddings in Agra and Clarks got some value-added wed- 2018-19, informed Debasish on the Australasian market as It is important to be have a Bhowmik, Senior Vice President, we are receiving good sup- common agreement among Hotel Clarks Shiraz Agra. He port from there,” Golf tourism is booming in Agra with the the stakeholders of the attributed the success primarily shared Bhowmik. presence of a good golf course overlooking tourism industry on ways to the growth in MiCE and online to promote tourism in the bookings that have registered Agra is gaining popularity as the Taj Mahal, which needs promotion country. “We sometimes miss a good growth in terms of a medical tourism destination. what exactly can be done at percentage and RevPAR. “Quite a few guests are coming Debasish Bhowmik Shiraz Agra is capitalising on ding packages which we have the ground level. I believe that Senior Vice President to our hotel from different parts Hotel Clarks Shiraz Agra this opportunity, Bhowmik been marketing. We have every tourism product should The largest source market for of the country for treatments said that weddings are an a contract with one of the be made available for booking the hotel remains the inbound in Agra. Golf tourism is also tion,” explained Bhowmik. He important focus area. “Clarks leading wedding planners in online. We need to sit and market and foreign tourists booming in Agra with the further said that the hotel is Shiraz Agra has been well the country. We are actually discuss how tourism products coming to the city of Taj. presence of a good golf course also considering to introduce known for its hospitality and seeing the wedding segment can be developed according “Over the years, we have had overlooking the Taj Mahal, fitness and rejuvenating pro- food over the years. We have grow by leaps and bounds to the convenience of tour- Europe as our main strength which needs a lot of promo- grammes as new got excellent infrastructural in Agra. Weddings have ists,” Bhowmik concluded. Welcome to a world of heritage Boasting of properties across offbeat destinations in the country, WelcomHeritage offers its guests great natural surroundings and old-world charm whilst representing some of the finest traditions of heritage hospitality.

TT Bureau pool, trekking, rappelling, and cubs in central India. Mughal Era with a monumental safari, snooker, table Now in advanced stage of façade, exquisite stone carv- WelcomHeritage tennis, chess, to name completion, the property is ings and a royal architectural a few. Come, allow the set to be launched in the next marvel. It offers a unique herit- Ayatana Coorg, spirit of the land to infuse few months. The property age experience to visitors as Karnataka your very being, and coax comprises 36 exquisitely de- well as to those who want to Deep in the heart of Coorg’s you gently on a personal signed rooms segregated into experience the royal zamindars verdant hills, is an experience voyage of discovery. three categories - Premium culture and lifestyle. waiting to enchant you with Cottages, Deluxe Cottages and WelcomHerit- The property is in its ad- the unbridled magic of the Tents. The resort features two vanced stage of completion Western Ghats. Ayatana offers age Tadoba Van- in-house restaurants and a bar and features 25 exquisite 53 well-appointed rooms, each near the swimming pool. As yavillas Resort rooms offering modern day offering a spectacular show of far as leisure and recreational comfort while retaining Coorg’s dreamy escapes. The & Spa activities are concerned, the its old-world charm. The restaurant fills the soul with Spread across 65 hotel provides facilities such in-house restaurant serves views of a gregarious river while acres, WelcomHerit- as swimming pool, gym, a variety of cuisines. Rec- the hotel’s chefs prove a worthy age Tadoba Vanyavillas gaming zone and spa. Outdoor reational activities include gastronomic match to the view. Resort & Spa is situated activities like nature walks, yoga, jenga, chess, carom Besides, the hotel provides at Chimur Taluka of bird watching, jogging track, and badminton. While stay- facilities such as spa, infinity WelcomHeritage Badi Kothi, Prayagraj Chadrapur District near cycling, biking and city tours Nagpur in Maharashtra, can also be made available. ing at WH Badi Kothi, one has its own private lake. can also take excursions to WelcomHeritage Ayatana Coorg, Karnataka The property is located in WelcomHeritage Badi Shakti Peeth, Anand Bhawan 1.5 kms radius of the Tadoba Kothi, Prayagraj Museum, All Saint Cathedral forest, which is home to WelcomHeritage Badi Kothi Church, Allahabad Fort, to the highest was built in the year 1897 name a few. number of during the tigers WelcomHeritage Tadoba Vanyavillas Resort & Spa 28 TravTalk GITB SPECIAL ISSUE 2019 STATES Few places in the world are as richly endowed as Himachal Pradesh. Rivers cutting through deep gorges, placid mountain Himachal lakes, thick forests, snow capped mountains piercing the skyline, Boost your adrenaline alpine pastures; all excite Pradesh the spirit for outdoor activities, sports and adventure.

quipped with a reason- near Chamba and Chandra in to gear for high adventure The main trekking areas in able level of fitness Lahaul. Possibilities are also with an expedition on cycles. Himachal are the Dhauladhar and a burning desire to being explored on the river You can pedal your way past and Pir Panjal ranges, routes Ebe adventurous is all Spiti. If river rafting is not your high passes or simply make over the passes between one needs to enjoy Himachal thing, then you can also enjoy a day-adventure. The lower the Shimla region and the Pradesh. For the expert or still water sports of the likes of regions of the state – Kangra, Kullu valley, the numerous beginner, the state offers a water-skiing, surfing, kayaking, Una, Hamirpur and Bilaspur treks out of Kullu and select niche of sport and adventure rowing, canoeing and sailing. offer gentle routes. Or you can treks in the trans-Himalayan for everyone. Water sports activities are also stretch your mind, muscle regions of Kinnaur, Lahaul and available on the waters of the and stamina to reach out to Spiti. Most trekking areas are Water sports Gobind Sagar near Bilaspur, the trans Himalayan tract between 1,500 metres and The state has become a focal the Chamera Lake near of Lahaul-Spiti and Kinnaur. 6,000 metres. point of water sports with a Dalhousie and the Pandoh Lake variety of river rafting pos- on the Mandi-Manali highway. Trekking Ice Skating & Skiing under clear skies, Shimla’s till February. Kufri near Shimla sibilities available. The sport is With well over 200 defined The Shimla ice-skating rink temperature provides a series is one of the oldest places in now being held on the Sutlej Mountain cycling trails, the variation in terrain is has the largest open-air area of uninterrupted sessions. India to be associated with at Tattapani near Shimla on The entire state is a play- enormous in the state for an with natural ice in this part Ice-skating normally begins in skiing and the slopes are still the Beas near Kullu, the Ravi ground for those who wish active adventure like trekking. of the world. Ice skating early December and goes on in use during winter. When Fortune smiles Cygnett sets standards Fortune Hotels is gearing to expand its presence in With a phenomenal 2018, Cygnett Hotels & India whilst offering the best in hospitality with an Resorts earmarked the year by signing the maximum emphasis on personalised service at great value. number of hotels with new 24 new properties.

TT Bureau tion in pertinent destinations. TT Bureau in the past three months. “Our branding strategy has We will be marking our flag he last year has been a been built hugely on word- he growth trajectory of in Rishikesh, Jim Corbett, Tpath-breaking year for For- of-mouth recommendations TCygnett Hotels & Resorts Srinagar, Pahalgam and a few tune Hotels in terms of open- of our customers as all brand displays an upward trend. other destinations in the com- ing new hotels and expanding growth essentially thrives on With all hotels running on ing month.” footprint in demand-dense the customer experience. This average occupancy of more cities and leisure locations reflects in our rankings and than 69 per cent and an ADR Talking about the diversity pan-India. “With the opening feedback on multiple review of Rs 2950+ on a group and versatility of Cygnett as a of five new hotels, we are all sites. Over 95 per cent of level, the hotel is now eyeing multi-brand portfolio, Sarkar geared up to give our custom- our hotels maintain a healthy international markets. Elabo- said that his company has a ers more choices at different rating of four and above,” rating on the achievements of pan-India visibility. “We already locations. Accelerating our claimed Saliankar. Cygnett, Sarbendra Sarkar, have initiated our operations Dhananjay Saliankar Sarbendra Sarkar focus on the leisure portfolio, Head—Sales & Marketing Founder and Managing Direc- Founder and Managing Director in leisure destinations like we have inaugurated new Fortune Hotels He insisted that FY 2018 was a tor, Cygnett Hotels & Resorts Cygnett Hotels & Resorts Nainital, Gangtok and Itanagar. resorts in Mashobra (Shimla) positive year for Fortune Hotels. said, “We have been ranked Soon, we will take this step and Kasauli and opened a few. We are also evaluat- “Both hotel occupancies and at the top in HVS Anarock can reconnect with nature. in the same category for business hotels in strategic ing some options in the East ADR saw an upward trend. India Hospitality Review 2018 Cygnett will launch hotels in Rishikesh, Jim Corbett and Pa- locations like Jalandhar, Vellore and Northeast parts of India,” While the average occupancies under the maximum number niche destinations away from halgam. Our portfolio consists and Durgapur. Apart from that, shared Dhananjay Saliankar, across the industry grew to of hotels signing in the previ- the concrete jungles. Cygnett of 70 per cent hotels situated with 52 signed alliances and Head—Sales & Marketing, around 65 per cent, we clocked ous year by outpacing other Resort Mountain Breeze - in metro destinations while 30 3918 rooms across 46 cities Fortune Hotels. average occupancy in the range esteemed industry brands. Nainital, Cygnett Inn Grand - per cent in leisure destinations. in the country, we continue to of 68-70 per cent across our We are in motion to introduce Jaipur and Cygnett Inn Trendz The metro locations cater to scout for new opportunities A wholly-owned subsidiary hotels pan India,” he added. concepts where guests - Itanagar have been launched guest in an 80:20 ratio where across India. We are keenly of ITC, Fortune Hotels’ brand 80 per cent are business looking at entering demand- philosophy revolves around On the marketing front, guests and 20 per cent is dense markets as well as providing contemporary Fortune Hotels is looking to We have been ranked at the top in HVS leisure while we attract 80 per key leisure destinations like accommodation to business enhance the brand website Anarock India Hospitality Review 2018 under cent tourists and 20 per cent Agra, Dehradun, Nainital, and leisure travellers through experience to enhance ease MiCE business in leisure desti- Jodhpur and Udaipur, to name a wide range of accommoda- of bookings. the maximum number of hotels signings nations,” he explained.

30 TravTalk GITB SPECIAL ISSUE 2019 HOTELS Personalisation for expats is key From entertainment to food and safety, Radisson Blu Pune Hinjawadi has it all down so it can cater smoothly to the expat community which forms a big part of its clientele.

TT Bureau cater to the millennial group. stay experiences for discerning ping, and speciality dine-ins business travellers and leisure influenced by regional cuisines adisson Blu Pune Hin- He says, “Radisson Blu Pune companions. This results in for groups of travellers. It also Rjawadi is positioning itself Hinjawadi’s main offerings for creating long-term relation- offers a tailor-made stay pack- to become an upper-upscale the expat travellers include en- ships with guests and getting age with choice of F&B, sight- lifestyle hotel in the submarket suring guest safety and secu- repeat and loyal clientele,” seeing, health and wellness and also one of the most rity at the global level standard Saxena adds. experience for smaller groups desired hotels for MiCE events with 24/7 sniffer dog vigilance, and individual travellers. “We from its corporate, social, and CCTV cameras throughout Another big focus is on food focus on FITs, MiCE from West- leisure clientele, according to all public areas in the hotel, and offering expats a choice of ern Europe (Germany, France, its General Manager, Pankaj hi-tech scanning machines to their F&B. “Our chef is special- UK and Scandinavia Region), Saxena. The upcoming pro- deter entry of any unwanted ised in various cuisines from South East Asia Region (PRC, jects include the largest spa in materials along with sophisti- around the world. Promot- Singapore, Japan, Hong Kong), the submarket that is sprawled cated and well-trained security ing local dining experiences and the Oceanic Region (Aus- over 3,000 sq ft, its Presiden- guards manning all guest areas with the farm-to-table trend tralia, NZ),” he adds. tial Suites with state-of-the-art round the clock.” The hotel continues to be in demand, technologies to host diplomats also offers expat guests round and we create localised menus and dignitaries, as well as a the clock entertainment with a to attract customers while in- FeelatHome new trendy watering hole to choice of news, sports, music corporating this trend into our Pankaj Saxena, General Manager, Radisson Blu Pune Hinjawadi hotel’s restaurant by offering Radisson Blu Pune seasonal foods that are locally Hinjawadi emphasises on We create localised menus to attract and lifestyle TV channels to hotel to engage with the available,” Saxena shares. offering personalised stay keep them updated on all the expat guests to make them experiences for discerning customers while incorporating the farm-to- happenings back home. feel at home away from their Radisson Blu Pune Hinjawadi’s business travellers and lei- table trend into our restaurant by offering homeland. Radisson Blu Pune special offer includes stay sure companions to create “We also celebrate various Hinjawadi emphasises on of- combined with experience of long-term relationships seasonal foods that are locally available international festivals at the fering unique and personalised local leisure attractions, shop- Food for thought: Eros Hotel Eros Hotel New Delhi, Nehru Place is set to boost its F&B experiences with a new Executive Chef on board. The hotel also expects healthy growth this year and hopes to exceed stakeholders’ expectations.

TT Bureau comes with almost two and business needs, whilst offering We had seen increased demand from a half decades of experience multiple leisure activities in its n a bid to give a new touch in kitchen with various hotel immediate vicinity, claimed the corporate last year along with a surge in Ito its F&B offerings, Eros chains. His mandate is to Juj. “Tastefully appointed Hotel New Delhi, Nehru Place, exceed guests’ expectations rooms and suites coupled online booking via various OTAs now has a new Executive from the perspective of food with efficient staff ensures a Chef. The hotel’s General and beverage offerings.” comfortable stay. Inspired by Hotel is personalised, attentive plan is made at the beginning Manager, Davinder Juj, shared the design of famous British yet unobtrusive and always of the year and the budget is the details, saying, “The Located in the centre of South architects Edwin Lutyens accompanied by warm allocated accordingly. “We latest addition to our team Delhi’s business and com- and Herbert Baker, the hotel smiles,” he added. keep on amending the plan has been our new executive mercial district, Eros Hotel is presents a mélange of style as per the market trends, chef, Sudarshan Bhandari who perfectly placed for guests’ coupled with. Service at Eros 2018 had been a great year for conditions and guest feedback. Eros. Juj shared, “The first half Our promotional activities are Davinder Juj of 2018 was excellent. We had planned anticipating guests’ General Manager seen increased demand from needs and demand, especially Eros Hotel New Delhi, Nehru Place various sectors and corporate. for food, beverage and spa. We We have also seen a surge loop in key departments for buyers and operators in this in online booking via various their contribution in understand- short period of time as well as OTAs and our own brand web- ing guest needs, competition meet the maximum number site.” He mentioned that 2019 analysis, current market trends of FTOs via one-on-one looks promising, adding, “We and technology,” he informed. meetings. We have our core have our plans and a budget to sales team deputed for this. achieve and so far we are on He believes that GITB is one As a luxury property, we have the right track. Yet again, we of the leading networking a bouquet of offerings from will be able to exceed stake- platforms for inbound tourism choice of rooms, large event holders’ expectations.” and provides an opportunity to space, multiple dining options, showcase their property. “We health club, pool and spa,” Juj shared that their marketing hope to reach out to as many shared Juj.

32 TravTalk GITB SPECIAL ISSUE 2019 clipboard clipboard GITB SPECIAL ISSUE 2019 TravTalk 33 34 TravTalk GITB SPECIAL ISSUE 2019 HOTELS Leisure on fast track Alwar with MGB Hotels With a focus on leisure destinations across India, MGB Hotels has rebranded one of its hotels in Alwar Leisure Hotels is planning to invest around `100 and is working towards creating its niche in the region crore to add more properties by the end of 2020. whilst positioning Alwar on the hospitality map.

TT Bureau “Over the years, our hotels TT Bureau to becoming the ideal stay have carved a niche for them- partner for vacationers travel- rominent hospitality selves, attracting discerning n an endeavour to match ling to Alwar,” said Manish Pchain in Northern India, travellers who desire more Iup to the increasing tourism Bhatia, Managing Director, and largest in Uttarakhand, than just a stay. The mix of do- opportunities in Alwar, MGB MGB Hotels, Alwar. Leisure Hotels offers a unique mestic and international guests Hotels rebranded one of its blend of history, culture and at Leisure Hotels has been hotels as Sparrow Inn Ankur. Claiming that its motto acts luxury. Focusing on leisure nearly 25 per cent international “The rebranding was part of as the major USP, he said, destinations in Uttarakhand, and 75 per cent domestic. The our efforts to provide the best “As a modern pioneer in the Goa and Himachal Pradesh revenue growth of the group in hospitality services to all the hospitality industry in Alwar, across bespoke villas, bou- the last decade has been more explorers travelling to this our motto is to provide the best tique resorts, luxury camps than 25 per cent year-on-year hidden paradise in Rajasthan. stay experience along with the and smart business hotels, largely due to the growth of We have also initiated steps best professional services to all the group is looking to expand Vibhas Prasad domestic travellers. This has to take over more hotels to Manish Bhatia our guests.” Director Managing Director its portfolio aggressively. Leisure Hotels led to robust occupancies expand to the vast territory of MGB Hotels, Alwar Furnishing more details, Vib- and enhanced ADRs, further MGB Hotels witnessed a has Prasad, Director, Leisure projects too, which include a increasing the revenue poten- growth of around 10-15 per Hotels informed that the hostel in Rishikesh by 2019, tial,” further added Prasad. Currently, we have four hotels under us, cent from its chain of hotels group has several projects a business hotel in Greater of which three are solely managed by MGB in 2018. The brand looks lined up for execution. “We Noida and a luxury resort in The company gets most of its forward to spread its wings are looking to invest around Haridwar by October 2020, business from Delhi-NCR and Hotels and one by Lemon Tree Hotels by adding more hotels. Shar- `100 crore to add 10 proper- a resort in Naukuchiatal April Western India (Gujarat and Maha- ing plans for 2019, Bhatia ties — a mix of owned and 2021, along with a plan to rashtra) along with a consider- the city. Currently, we have managed by MGB Hotels and mentioned, “We are planning managed — by the end of open a resort in Tehri by able number of travellers from four hotels under our wings, one is handled by Lemon Tree to develop more customised 2020. We are targeting other 2022,” said Prasad. Pune, Kanpur and Lucknow. of which three are solely Hotels. We are looking forward packages for our hotels.” Jodhpur gives a 5 star Ideal boutique getaways Being an international five-star brand in the Blue Tree of Life Resorts & Hotels has stuck to its core of City gives Radisson Jodhpur an advantage over being boutique. Educating tour operators about its many others, especially while dealing with FTOs. products has helped the brand grow.

TT Bureau claimed that the hotel will be TT Bureau these cannot be owner-run and participating in travel fairs to we are very fortunate to have a adisson Jodhpur is the reach out to agents. “The hotel he boutique and experiential team of like-minded individuals Ronly international five-star plans to participate in travel Tnature of properties has who believe in our vision.” hotel brand in Jodhpur. “The fairs particularly in feeder mar- facilitated the recent expansion hotel has an approachable kets of Gujarat, Mumbai and Tree of Life Resorts & Hotels. Earlier, Tree of Life Resorts & location and is closer to the Delhi. Further, print and social “Tree of Life Resort & Spa, Hotels also had a sister- airport as well as the railway media shall also be crucial to Varanasi, saw its first proper brand—Tree Leaf Hospital- station. Situated in a silent reach out to maximum digital season and I am happy to ity—representing properties locality close to the iconic medium users,” he said. share that we did an average not owned by Anand. “We Umaid Bhawan Palace, the occupancy through the winter later realised that all properties heritage theme hotel offers GITB, for Radisson Jodhpur, is season of 68 per cent with an under the Tree Leaf brand contemporary interiors to cater a relevant platform to showcase ARR of about `13,200. Our would benefit more from the to discerning guests in the Neeraj Joshi products to foreign buyers. property in Ranthambore is Akhil Anand traction and exposure that Director of Sales Director city,” said Neeraj Joshi, Direc- Radisson Jodhpur “FTOs are aware of the brand another exciting development Tree of Life Resorts & Hotels brand Tree of Life already has. tor of Sales, Radisson Jodhpur. Radisson. FTOs are the major which has filled a gap in that We have now decided to have tourism in the initial months business producers for leisure market at the `9000 mark,” in- hand-in-hand with scalability. two segregations within the Having faced a difficult Q2 after the hotel opening. markets like Jodhpur during formed Akhil Anand, Director, Boutique hotels are mostly brand Tree of Life itself.” 2018, the hotel successfully re- the lean period in summers Tree of Life Resorts & Hotels. perceived to be owner-run sin- gained itself in Q3 and Q4 with As Jodhpur is a leisure destina- and the peak period in winters. gle properties. Over the years, Tree of Life Resorts & Hotels strategic planning and pricing tion, the hotel targets weddings, We have given them special Elaborating on the USP of the we have found a sweet spot measures its success by guest techniques. Joshi attributed this leisure and the transient seg- commercials for ‘off season’ to brand, Anand said, “Common of being able to offer a unique satisfaction, repeat guest ratio comeback to the hotel’s focus ment to post at least 35-40 per promote last-minute travellers,” opinion states that boutique experience at each of our six and multi-city usage in an on online travellers and inbound cent growth over 2018. Joshi informed Joshi. and experiential cannot go locations. Quite naturally then, inbound itinerary.

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