New Yelp Review Compilation

YELP REVIEWS Individual Location Stats: 8/1/15 – 9/14/19

Mall 205 (Eastside Hospital) Filtered: Mall 205 (Eastside Hospital) UNfiltered:

5 = 65 5 = 52

4 = 8 4 = 6

3 = 1 3 = 5

2 = 0 2 = 4

1 = 7 1 = 24

Washington Square (Westside Hospital) Washington Square (Westside Hospital) Filtered: UNfiltered:

5 = 45 5 = 64

4 = 4 4 = 6

3 = 0 3 = 1

2 = 4 2 = 1

1 = 6 1 = 22 Totals:

5 Star = 226 (1,130)

4 Star = 24 (96)

3 Star = 7 (21)

2 Star = 9 (18)

1 Star = 59 (59)

4.07 Stars from 325 Reviews (1,324)

(5-Star Filtered HEC2 Review)

Amber B. San Francisco, CA 0 friends 4 reviews 2 photos

9/14/2019

I really appreciate Tori. She is a wonderful trainer. She always makes eye contact with everyone in class and makes class fun by introducing new concepts. She allows an open space to ask questions and has many ways of teaching commands. Tori is welcoming and approchable and it is really hard being in a training class with a 4 year old and I really appreciate her kindness.

Comment from Fred W. of Hannah the Pet Society Business Owner

9/18/2019 Amber--thanks for taking the time to write this review and for the shout out for Tori, who is an awesome trainer! Thanks also for taking advantage of the training part of our program, which will improve your relationship with your Pet.

Fred

(5-Star Filtered HEC1 Review)

Art M. Beaverton, OR 0 friends 1 review

9/13/2019

We had walk-in appointment on September 7th 2019 and waited for 10 minutes only. Thanks Kendra Lee for quick diagnostics of our cat's problem and recommended solution. So far our cat is doing better.

Art

Comment from Fred W. of Hannah the Pet Society Business Owner

9/18/2019 Art--thanks for taking the time to write this review and for recognizing Kendra!

Fred

(1-Star Unfiltered HEC2 Review)

Emily F. Portland, OR 80 friends 5 reviews

9/12/2019 Updated review

Thanks for the reply Fred. To be fair, yours was probably the fastest response I've ever received from Hannah, so kudos. This characterization of the DOJ settlement seems to be a little different than yours: https://pamplinmedia.com/pt/9-news/386304-275180-hannah-the-pet-society-reaches-settlement- with-oregon

Is forcing Hannah to shut down two nonprofits, donate $200k to charity, and stop passing off puppy mill dogs as rescues the part where DOJ "blessed" your model as "legitimate" or was that somewhere else? 8/5/2019 Previous review

Used to think this was a great idea, but with all of the services they have removed (without a corresponding reduction in price) it's just not worth the extremely high cost. Their business model is super sketchy (search online for their recent Oregon Dept of Justice settlement) and this lack of ethics seems to permeate the rest of their culture. They pretend like they're pet insurance, but then perform all kinds of acrobatics to avoid calling it that. It's just a slimy way to do business. Billing department is non- responsive to emails, which is great when they start double-billing you. Now, after spending several years and several thousand dollars on Hannah, they want to charge me over $700 to "buy" my dogs back because I moved out of their service area. Really, they're charging me an insurance cancellation fee, but they can't call it that because it's "not insurance." Now I'm stuck caring for my dying 14-year-old dog on my own dime while I continue to be billed by a service I can't use.

If you're considering using the service, just light $100 per pet on fire and then go stand in line at the DMV for an afternoon. Do this every month. It's about the same experience, and it will save you $700 in cancellation fees.

Comment from Fred W. of Hannah the Pet Society Business Owner 9/18/2019 Emily--not only is our business model not "super sketchy", its actually been blessed as legitimate and NOT insurance by the very Oregon Dept of Justice that you noted investigated us. After two and a half years of investigation and requesting every single piece of paper we have ever generated, there was no finding of any wrongdoing by the ODOJ and no payment of any penalty.by us. The Hannah model is not insurance--its better--and a heck of a lot cheaper. All you have to do is get pricing on our program and go to any pet insurance web site and get a quote from them and you will see the difference, and we don't have all of the deductibles, co-pays, limits and exclusions they do, not to mention the fact that our service includes all preventive care and most insurance policies do not. The $700 is a repurchase fee and not an "insurance cancellation fee" as you state. It reimburses us for the costs we incurred when we sourced and placed your pet that we did not charge you for at the time.

Emily regarding your 9/12 comment----Guess what Emily---you can't believe everything you read in the papers--haven't you heard of "fake news"? If you would take the time to read our Agreement with the ODOJ you will find--no finding of our breaking any laws and no penalties. We did close our charity and move their programs in house (school classroom, veterans, group homes and financial assistance programs) not because the charity was doing anything wrong (it wasn't), but because it was not worth spending hundreds of thousands of dollars to litigate it when we could just bring the programs in house.

Fred

(1-Star Unfiltered HEC2 Review)

James F. Portland, OR 3 friends 6 reviews

9/12/2019 Updated review

Comment from Fred W. of Hannah the Pet Society Business Owner 9/18/2019 James--I have the same comments on your review as for the identical review by Emily right above this one!

James re your 9/12 review, which is identical again to Emily's above--same comments!!

Fred

(1-Star Unfiltered HEC2 Review)

Angela M. Beaverton, OR 0 friends 5 reviews

9/11/2019 Updated review

Responding to Fred Wich at Hannah Pet Society regarding the loss of my dog. I took my dog to Hannah the day prior and he did in fact sit in the kennel from 2pm and was finally seen and ready to go home at 6:45pm. The diagnois that the vet (JOSH HORNER) gave was incorrect! He misdiagnosed my dog, and I'd still like to know how that LARGE mass was missed by him, my question was did he even look at the xray! He sent my dog home with Hannah's dog food and for inflammation of the stomach and was told to come back the next day if there were still issues. The day he misdiagnosed my dog, was the FIRST day Hannah didn't have time to see my dog, yes for HOURS ( I dropped him off at 2pm because I was told I could do a walkin, and when I got there was told the vet was too busy and he may not be seen until the next day. I told her I wasn't leaving him there overnight. The second time, was the next day at 9am in which (Horner) was NOT in surgery yet, per the receptionist, and he still didn't have time to see my dog. I was told by your RUDE uncaring receptionist that the vet was going to be in surgery soon and thru 2pm at which time there was going to be an office meeting from 2-3 so my dog would be seen after 3 and sometime before 7. Please explain to me your comment on how my dog wouldn't sit in there for hours???? he already did suffer there long enough the day prior! That is why I took him to a vet OUTSIDE OF HANNAH that actually cared! I had the records transferred to that other vet. Funny how that mass was noticed right away! Yeah, let me continue to have my dog be seen by Hannah. There will be others that will notice the incompetence of your clinic and that they GIVE AWAY ALL RIGHTS TO THIER DOG TO HANNAH TO GIVE HORRIBLE VET CARE, AND THERE'SD NOTHING THAT THEY CAN DO ABOUT IT! OH, and did I mention that I called a night prior and the nurse or "uncertified" helper told me to keep my dog at home, give him white rice and chicken as she couldn't do anything to help him? Oh, but you have ER vet care, right?

9/4/2019 Previous review

Please read the contract CAREFULLY before you sign it! Here is a STRONG WARNING of what you are doing. You are not just signing to have someone else be IN CONTROL of your pets care, you are also signing to have Hannah Pet Society OWN your pet. That means ANY decision they make, ALL MISTAKES they make, ALL MISDIAGNOSIS, any LACK OF CARE will go unpunished as they OWN the dog that you love and care for. They rarely have openings if there is an emergency, and it's mostly "walk-ins" which in turn you will be dropping off you beloved pet for them to sit in a kennel for HOURS to not even be looked at by the vet. I had to take my dog to an emergency vet because Hannah Pet didn't "have time" to see him. I couldn't watch him suffer anymore so I took him elsewhere to find out that Hannah MISDIAGNOSED him. I no longer have my dog of 10 years as he was too sick and Hannah did nothing to help him. If you truly love your pet, do not put them thru this company. It seemed like such a great deal in the beginning, but believe me, it won't take long and you will see that your animal is NOT getting cared for. Or just wait for an emergency to arise. Read less

Comment from Fred W. of Hannah the Pet Society Business Owner

9/11/2019 Angela--we are sorry for the loss of your Pet. In my view, we could have handled your one visit better, but that shortcoming had nothing to do with your Pet passing away. Your statement that we rarely have openings in emergencies is not true--you did not want to drop your pet off and our doctor was in the middle of a surgery when you came in. Your Pet most certainly would not have "sat in a kennel for hours" if you had. Again,, however, we are sorry for your loss.

Fred

(5-Star Unfiltered HEC2 Review)

Mariah M. Ashcreek, Beaverton, OR 0 friends 1 review

9/6/2019

Love Hannah! Don't know what we'd do without them and Tiare King was wonderful today! She was kind, patient and very informative! Thank you! -

Comment from Fred W. of Hannah the Pet Society Business Owner

9/11/2019 Mariah--thanks for making the effort to write this review and for the shout out for Tiare!

Fred

(5-Star Filtered HEC1 Review)

John T. Happy Valley, OR 0 friends 2 reviews

9/4/2019

I love my Hannah Pet Society membership! They always take great care of my pup. Ana Calderon their billing specialist is always super responsive and extremely friendly when I email her with questions or concerns. I would recommend them to anyone looking for affordable and reliable insurance for their pets!

Comment from Fred W. of Hannah the Pet Society Business Owner

9/11/2019 John-thanks for writing this review and for recognizing Ana's efforts--we appreciate it!

Fred

(5-Star Filtered HEC1 Review)

Rhea W. San Francisco, CA 0 friends 1 review

9/3/2019

We stumbled across Hannah the Pet Society at an adoption event. I had never heard of them before, but after learning about the support and services they provide I was intrigued and excited. So far they have delivered on the promises they made when we adopted our two pups (yes, 2 puppies at.the.same.time). We have been able to access veterinary care and training classes, both of which have been good quality services provided staff who are professional and seem to have a passion for animals. For our family paying a monthly fee that we can budget for and be able to take our fur babies for medical care, training, and even behavioral health support if we ever need it without a bill that could potentially be astronomical is a good fit. Although we are new to the organization, so far, so good. I have faith this will be a beneficial relationship for us and our pups!

Comment from Fred W. of Hannah the Pet Society Business Owner

9/4/2019 Rhea--Welcome to Hannah and thanks for your kind words! Thanks also for adopting two rescue pets and taking the time to use our behavior training program, which is especially important because many rescue pets coming from a shelter environment have had tough lives, prior to being fortunate enough to join great families like yours.

Fred

(5-Star Filtered HEC1 Review)

Maddi M. Rose City Park, Portland, OR 0 friends 1 review

9/3/2019

Tori Portis is an amazing trainer at the 205 location! My dog and I are always happy to see her for training class and Tori also works in medical which made my dogs teeth cleaning recovery go so much better for her having a familiar friendly face to comfort her. I have been a member with my dog for four years now and Tori has continued to find new and fun things to teach my dog and me. Tori is an incredible asset to the Hannah team!

Comment from Fred W. of Hannah the Pet Society Business Owner

9/4/2019 Maddi--thanks for your nice comments and especially for your shout out for Tori, who is a fantastic trainer!

Fred

(2-Star Filtered HEC2 Review)

David S. Wilsonville, OR 0 friends 1 review

9/3/2019

Getting fed up with there services and not wanting to find the course of our dogs limp and lumps just fatty deposits and arthritis. She's in constant pain and limps but they don't want to investigate the issues. We finally got them to clean her teeth. They have to mock her out to do so we dropped her off at 6:30am they finally call us at 7pm to pick her up after they close. When we picked her up the tech didn't know anything about the prosedure. We thought the Doctor would call the next day about the procedure and what they found with lumps and leg Got no call. This ain't the first time we have had her in and checked out and the doctor just sent in a truck couldn't even take time to talk to us. Trying to get in has become an issue as well 3 to 4 week's or walk in and you can sit for hrs and wait. They keep saying they are short staffed that's not our issue they need to hire more techs and doctors maybe open a new location to handle the pets. Adoption: they say the dogs are from a rescue but they get them from breeders. 4-5 months After adoption they send a letter saying your dog may have come from a breeder if you are not happy you can bring back for a different adoption or refund. Very insulating if anyone returns for that reason you suck. If things don't change we are done.

Comment from Fred W. of Hannah the Pet Society Business Owner

9/11/2019 David--we didn't just clean your dog's teeth, we removed a mass in the mouth. We let you know the Pet was ready to go home at 4:00 but you did not show up until after 7:00----that's fine but certainly not our fault. Our doctor followed up with you (thankfully the biopsy showed no issues). Our current shelter/rescue program exclusively deals with pet from high kill shelters, not breeders. Many years ago we sourced some Pets from small family breeders (and may do so again some day--those pets deserve a great life in a great home too), but currently we are not. I do agree with you that we need to improve on wait time, particularly on high volume days with heavy walk in traffic, and we are working on some things that I am confident will help.

Fred

(5-Star Filtered HEC2 Review)

Rebekka H. Clackamas, OR 0 friends 1 review

9/2/2019

Veronica helped me match the perfect dog for my family. He is as out going and loves people as much as I do , great with my kids, and has been quick to learn all the obedience training. I can really tell that she really cares for the animals and want each of them to go to the right homes.

Comment from Fred W. of Hannah the Pet Society Business Owner

9/11/2019 Rebekka--thanks for the shout out for Veronica and thanks also for adopting a shelter rescue pet and taking the time to use our training services. You have helped save a life and I know your perfect dog will repay you and your family many times over!

Fred

(5-Star Unfiltered HEC1 Review)

DENNIS V. Portland, OR 50 friends 1 review

8/29/2019 the five stars are for two employees at Hannah. 1st one is Tori Portis, she is a great addition to the Hannah family. We've been with Hannah for 5 years, have been thru a few trainers during this time. Tori puts her heart and soul into her job, doing both training and working in the medical area also. When we walk into Hannah and see her our dog and us are always happy to see her. She is a great asset to the Hannah 205 office, she is a big part of why we have stayed with Hannah. 2nd person is Caitlin Kniefel, she has helped us with Hannah contracts and problems with great professional service. She's known our dog Dozer as long as Tori has. We've been thru a lot of changes at Hannah over the five years. If it wasn't for these two, we probably would have left the program. The five stars is for these two employees.

Comment from Fred W. of Hannah the Pet Society Business Owner

9/4/2019 Dennis--we appreciate your taking the time to write this review and your recognition of Tori and Caitlin. Thanks also for staying with us as we have refined our business model.

Fred

(5-Star Unfiltered HEC2 Review)

Susan G. Beaverton, OR 83 friends 4 reviews

8/26/2019 Updated review

This has been a long time coming, and I apologize for the delay. We have been members of Hannah the Pet Society from nearly their beginning. They have been wonderful with us and our pets! Dr. Horner, love this guy, is amazing. He always spends time with our fur babies and is comfortable with our questions and concerns.

We could never take as good of care of our pets without Hannah, we gladly pay the monthly fee knowing that whatever the need, it will be taken care of by that fee alone.

We cannot say enough about the doctors at Hannah the Pet Society as well as their CEO, Fred Wick, who always stops to visit when we are at either facility and he is there.

If I had any negative to say it may be the wait time to see our vet, however, we all like 'our' time with the doctor, so we work to accept that and understand that is currently being evaluated.

Hugs from Susan, Shelley, Finley and Diego

7/22/2017 Previous review

My 14 1/2 yr. old Bella came into house on Weds. and had some blood on her mouth. When I wiped it off, I felt something on her muzzle. When I checked I found a raspberry sized, ugly, bloody, red sore. I immediately called Hannah the Pet Society, they said to bring her in right away. There were booked solid, so I dropped her off and made arrangements to pick her up. Dr. Joshua Horner called me in the afternoon, wasn't sure what it was, but said it needs to be removed. Arrangements were made for surgery Friday a.m. Dr. Horner was concerned it could be a cancer, so said he'd x-ray her chest before surgery to make sure there were no signs of masses in her chest. He called me Friday after the x-ray and said nothing was found and he was starting surgery.

When surgery was over he called and said that he made about a 2 1/2 incision on her upper lip on right side to get clear margins, also took a lymph node to send with mass/sore to pathology. He said he'd seen things that looked like a cancer that turned out not to be, so at this time didn't want to speculate, was just glad he could get the sore out of her mouth. (It was as though this thing sprang up overnight, and had Bella not had some blood on her mouth, not sure when I would have discovered it.) He said sometimes things grow quickly. She never gave an indication that her mouth was sore, she ate all of her food, loves treats, there were no outward signs like scratching, pain.

We love Hannah the Pet Society, they are always there for us, no matter what. Staff is friendly, helpful and thoughtful. They love our dogs when we bring them in and know them by name.

So pleased to be with Hannah as I'm a senior on Social Security and cannot afford big vet bills, yet can afford my monthly fee. So glad that cost has never been the factor in getting excellent care for our pets. Best thing we ever did for our family. Doctors Horner, Tello, Dan T., and Hoefert are the best. The love our dogs and it shows. Been with Hannah for 5 years and will stay with them even as our family changes. Read less

Comment from Fred W. of Hannah the Pet Society Business Owner

9/11/2019 Susan--our team appreciates your taking the time to write this review and thanks also for your shout out for our doctors. Besides being very good at what they do, they all truly are passionate Pet lovers. Our model is great for Members like you because you are able to get great Pet health care without having to worry about cost. Our doctors also love that aspect of our model--they do not have to worry about facing a medical situation where the Pet Parent may not be able to afford what is best for the Pet.

Updated Review--Susan--thanks for again taking the time to write this review and for your (and Shelley's) continued support and constructive suggestions for improvement. We really appreciate it!

Fred

(5-Star Filtered HEC1 Review)

Howard S. Portland, OR 30 friends 3 reviews

8/25/2019

Our Poodle is15 yo and hurt her leg on a walk. We took her to Washington Square location and Kendra was a great help and very supportive. She kept us updated by email which made us feel better.

Comment from Fred W. of Hannah the Pet Society Business Owner

9/4/2019 Howard--we really appreciate your taking the time to write this review and for the "shout out" for kendra!

Fred

(5-Star Unfiltered HEC2 Review)

Janet F. Vancouver, WA 0 friends 2 reviews

8/24/2019

Tori is a fantastic trainer. She is so patient with the pups and always make our training sessions fun! I would definitely recommend using Hannah for health care and training. -

Comment from Fred W. of Hannah the Pet Society Business Owner

9/11/2019 Janet--thanks for taking the time to write this review and for your recognition of Tori's efforts!

Fred

(1-Star Unfiltered HEC2 Review)

Nathaniel T. San Francisco, CA 11 friends 2 reviews

8/18/2019

Absolutely WORTHLESS!!!!!

After being a member for over 2 years with a diabetic pet, I enroll 2 of my other pets who "need dental treatment." Then the doctor is "on vacation" on my appointment day so we rescheduled and I get called the night before that I need to be there by 7 am or they WILL NOT see me due to being overbooked. On my way in the next morning they call and say "we told you in February that your pets don't need dental but we can go ahead of you understand the risks and want to take responsibility." So I walked away from them.

Fast forward to today my cat is dry heaving and took him to St. Francis and he is now suffering from diabetic kioacidosis because the doctors at Hannah told me if he doesn't eat he doesn't get insulin and THEY'RE 100% WRONG!!!! His glucose is over 1000 and Hannah said when we went in last time that 400s were "good" for a diabetic cat and that's wrong!!!!!! Sub 200s according to the VCA and Hannah said glucose meters "aren't "available" which was a lie, they sell them at St. Francis.....

Do yourself a favor and go to a real vet, after being brought before the Oregon Attorney General for HIGHLY questionable practices the owner should have lost his license, his business and been imprisoned! -

Comment from Fred W. of Hannah the Pet Society Business Owner

9/11/2019 Nathaniel---your narrative is completely inaccurate. Moreover your (and your significant other's) treatment of our Team Members on the phone has consistently been inappropriate and rude--it is not OK to drop "F Bombs" on them. This is particularly the case when we have tried a number of times to work with you on your chronic late payments. Anyway, clearly our program is not a good fit for you. Nonetheless we wish your pets the best.

Fred (5-Star Filtered HEC1 Review)

Leonard J. Portland, OR 0 friends 1 review

8/2/2019

I have been with Hannah for about 4-5 years now. I had two pit bulls, Now I had to put one down due to a long illness. She loved going there. She would get excited from the minutes she jumped from the car. The couple of times she had to stay overnight, they treated her like a princess they were sad to watch leave. Everyone came out to say goodbye when I picked her up. I find the fee that I pay worth it since, before I came to Hannah, I had gone through my savings on surgery bills. Each surgery had cost 1,000. Try putting that kind of money out in one shot. If you can afford to that, bless you. But for too many of us that is too great an expense. At least this way I know my dogs will be taken care of, and they have the benefit of access to good grooming services. When my little girl had to be put down, they gave me a room to be with her body and told me I could have the room, for the rest of the night, to mourn. Today I got a card, signed by the staff, with little notes, to let me know they had thought of me and my grief. I was touched; I had not expected anything like that. I'm happy with Hannah

Comment from Fred W. of Hannah the Pet Society Business Owner

9/4/2019 Leonard--we are sorry for your loss and appreciate your kind words. Hannah's mission is to help more Pets be in more great homes like yours by making great Pet health and behavioral care more affordable. Pet health care costs have continued to skyrocket and it has gotten to the point where it is unaffordable for most people if their Pet suffers an injury or illness.

Fred

(2-Star Filtered HEC2 Review)

Thalia H. Lake Oswego, OR 0 friends 1 review

8/1/2019

This is my first time writing a bad review, usually, if I do not like the services of an organization I just use it as a mental note to no longer go there and drop it altogether. No need for writing a review, however, I was truly frustrated by Hannah the Pet Society and would not recommend. I adopted my dog at one of their adoption days. Hosted by another pet organization (Rescue Strong Oregon) who were absolutely wonderful and a delight. There were a couple of odd scenarios that seemed a bit fishy. Allow me to give you some back story.

Event 1: The dog I fostered at the adoption event that was held at the Hannah Pet Society was apparently pregnant at the time. (I was not aware of this and am not an animal expert so I was unaware of what a pregnant dog would look like. I found out about her pregnancy later on.) Since the Hannah Pet Society was already there and I am a first-time dog owner, when they suggested signing up with the Hannah Plan ($62 per month) I thought that this was a great deal. I was not allowed to officially adopt my dog because she was not spayed yet, but I was allowed to bring her home with me. Soon after signing up with Hannah the Pet Society we got her first Hannah visit for her. She was microchipped and seemed very calm and loving with the people working at Hannah the Pet Society. So far so good, it seemed like a great fit. The staff were friendly and seemed like great people. Skip ahead of time we take her for her first bath and haircut. The groomer at Hannah the Pet Society mentioned she might have been pregnant earlier. Skip some more time ahead, my dad and I have left for North Carolina for a cousin's wedding. My puppy is currently getting spayed, so once I return I can officially adopt her. On the way back while I'm standing in line for the plane I read a message from Rescue Strong Oregon (not Hannah the Pet Society) that they cannot spay my dog and that she is about to give birth to puppies in the next week or so. Of course, the first thought that pops in my mind is, 'how exciting! My dog is going to be a mom! I hope she is ok.' Then what crosses my mind a bit later after the excitement has died down was how come the doctor and nurses didn't realize she was pregnant at the time? At the time I just brushed it aside and didn't think any of it and assumed it might have been a misunderstanding, they were giving her a usual checkup and weren't looking to see if she was going to be a mom to be. Especially since around that time I was in the middle of scheduling a time for her to be spayed. Time passes and she gives birth to 8 beautiful puppies that I was able to see videos of. The people at Rescue Strong Oregon were absolutely incredible, patient and helpful! They sent lots of photos and videos of my dog and her puppies.

Event 2: While I was at work my dog had cut her paw when my dad was taking care of her. I called Hannah the Pet Society to see if she could come in and see if everything was alright if she had any infections or scarring from the cut. Or worse, if something was lodged up her paw. They said it was a Sunday so I would need to come in on a Monday if it got worse. I ended up taking her to Banfield which is in walking distance of my place. At the time I will admit it seemed much more serious than it actually was. In my mind, I was thinking it was an emergency, but it turned out that she would be fine, Banfield put a sort of glue/ointment on it to let it heal and wrapped it up. She was fine and made a quick recovery. Although she wasn't too pleased about the neon green cast she was given.

Event 3: I finally realized that Hannah the Pet Society was not a good match for my dog. We didn't really need the Hannah Plan because we didn't use it enough for it to get any use. My dog is very healthy and besides routine checkups or any emergency visits (Hopefully there will not be any), she is pretty much good to go. My only complaint on when we tried to leave was that the letter they sent us was a bit of an insult. I understand the $350 leaving fee. But the way they worded it by saying one needed to pay $350 to buy the pet. Since if you are on the Hannah plan the pets are not yours. They belong to the Hannah Pet Society. Which I found a bit strange. The leaving the Hannah plan agreement was worded "Hannah hereby transfers ownership of this pet from Hannah to new owner, making this the document the Bill of Sale for this pet." Which in my opinion seemed very shady. It felt like I was just renting my dog from Hannah the Pet Society. It felt twisted. I should add though that when I asked the woman on the phone who was helping us decide how the payment of $350 would be, did remind us that it was on a contract I had signed. I do feel bad for how I got irritated and asked why were paying $350 for the rights for my puppy back. She was actually quite a lovely person, she kept calling to try to figure out a payment plan, which I do appreciate since I have been busy with work and such.

Comment from Fred W. of Hannah the Pet Society Business Owner

9/18/2019 Thalia--first, I wanted to give you a shout out for adopting a rescue pet, which came from a high kill shelter. You helped save a life (and with the puppies, you actually saved nine lives)-totally awesome!. Also thanks for recognizing the efforts of the Rescue Strong ladies, who have tirelessly saved many thousands of pets over the past 20 plus years. I don't understand how you could not have known that one component of our unique program is that we own the pet while it is on our program (which you are free to leave any time as you know). Its everywhere in our sales materials, web site and in our contract (several times in fact, including in big bold letters). But its not "shady" at all. Its to enable us to provide comprehensive veterinary and behavior care for fixed monthly fees that are far lower than pet insurance companies charge (just go on their web sites, get some quotes and you will see). The reason is that we are able to avoid paying all of the legal and regulatory costs associated with being "insurance" and we pass those savings on to our Members. And that is why we have over 7,200 Pets on our program here in Portland Oregon and why many of our Members have told us they could not afford to have a Pet if our program did not exist--and that is what we are all about--making having a Pet in the family more affordable so more families can have them and more Pets can have a great life in a great home with proper health and behavioral care. Having said that, we know that our program is not for everyone and its fine that you have decided its not a good fit for you---we wish you and your new family member nothing but the best!

(5-Star Filtered HEC1 Review)

Pam N. Hillsboro, OR 7 friends 1 review

7/31/2019

My miniature poodle Sammy has been seen at Hanna Pet Society for over 6 years. The doctors and staff have always given my little guy the best of care. Today Sammy was seen for his monthly injection for Addison disease. I shared with his nurse, Tiara King, my concern of a lump on his kneck. I can honestly say I have never seen such attentiveness for my little Sammy. She made sure Dr Vivanco was aware of my concern straight away. What an asset to Hanna Pet. The doctor ordered ultrasound for Sammy to make sure there isn't anything to worry about. What a relief to know that any test needed can be ordered and I don't have to worry about cost.

Comment from Fred W. of Hannah the Pet Society Business Owner

9/4/2019 Pam--thanks for taking the time to write this review--our entire team really appreciates it. Your experience is a great example of what makes our model unique--it enables the right testing to be done without regard to cost--this is great for the Pet, Pet Parents like you, and also our doctors and medical staff, who are never put in the terrible position of having to deny a procedure or test a Pet might need because the Pet Parent simply cannot afford it.

Fred

(1-Star Unfiltered HEC1 Review)

James F. Portland, OR 3 friends 6 reviews

7/30/2019 Updated review

What a difference 4 years makes. Scaling back services without scaling back the price. Office closures with no notice. Takes weeks to get someone to respond to you. Now after several years of paying a couple hundred dollars per month into this program I'm being charged $700 to cancel service because I moved and Hannah has no offering in central Oregon. Now I'm making monthly payments on my dying 14 year old dog with no hope of receiving any service.

If you're into paying thousands of dollars per pet for inconvenient, marginal, and decreasing-by-the-day vet service to a slimy organization that had to settle with the Oregon Department of Justice over their shady business practices (apparently, buying dogs from puppy mills to sell and claiming they were "rescues" - look it up), then Hannah is a great fit.

5/4/2016 Previous review

Great experience with Hannah so far over the past couple of years. We put our 10 year old border collie on the plan and liked it so much that we also got a puppy from Hannah. We've already saved thousands in medical care and the staff has always been helpful and responsive. The included training was invaluable with our puppy.

Comment from Fred W. of Hannah the Pet Society Business Owner

9/11/2019 James--thanks for taking the time to write this review--our entire team really appreciates it. Also please give yourself a pat on the back for taking the time and making the effort to attend the training classes---they are very important in ensuring you and your puppy's relationship will be a great one.

James re your Updated review--Your updated review is inaccurate. We did not "have to settle" with Oregon Department of Justice--the ODOJ concluded that we had not broken any law or done anything wrong--you should "look it up". No finding of working with any "puppy mills" either. You can "look that up" too. It is true we are not in central Oregon and, therefore, our program is not a good fit for you after your move there. But we don't charge a "cancellation fee"--that amount is a repayment of the expenses we incurred to place your pet that we did not charge you when you received him.

Fred

(1-Star Filtered HEC1 Review)

Lori B. North Portland, Portland, OR 128 friends 1 review

7/27/2019

Do not do it!!!

I've paid into this system for 7 years. I did receive a healthy wonderful dog. I do love her very much. I bought into everything. After years of fighting w this service about food, delivery system, quality and quantity, I had to plead to just let me buy my own food. They made it ridiculously hard. And I had to sign a whole new contract.

Fast forward to a year ago, my dog tore her knee ligament. According to Hannah, she was not "injured enough" for surgery, but surgery was inevitable. We finally got to a point that my dog is so hurt and couldn't put weight on her leg, that they were willing to do the surgery (but at a cost, which was not what I was told when I signed up!) NOW, today, they rescheduled for the second time!! My pup is in so much pain. For the second time, I took a week off work, so did my wife, so that we could be home w her!!

I AM FURIOUS!!!

Do not sign up w this company! You will regret it. They offer nothing to outweigh the frustrations of dealing with them on the regular. And I no longer trust them to care for my dog.

Comment from Fred W. of Hannah the Pet Society Business Owner

9/18/2019 Lori--we certainly owe you an apology for the cancellation--the plates we had ordered that were necessary for the surgery had not arrived yet, but that is on us. I understand the surgery (completed subsequent to your review) went well and that your dog was just in to get some acupuncture treatment for pain (a special skill set of our newest doctor), which I understand also went well. It can be a long recovery time for the particular surgery your dog received. I have been told everything is progressing as it should but please let me know if that information is incorrect. We feel bad about the initial delay on the surgery and the negative impact on you (and your Pet).

Fred

(5-Star Unfiltered HEC1 Review)

Sam A. Northeast Portland, Portland, OR 0 friends 11 reviews

7/26/2019

I have a few friends at the apartment complex I live at who has pets that were telling me about this place. I just rescued a cat and brought her home to a place I know she will be loved and safe. So I desperately wanted and needed to find a pet clinic that I could take Portland *Portland is what I named my cat* to in the event something went wrong with her.

What do ya know, one of the directors of Hannah lives at my complex also, and I just so happen to be friends with her dog. :) Lucky me. lol

I met Caitlin at the clinic, and she took the time out of her busy day to listen to my needs and concerns that I have with Portland, she walked me around the clinic and showed me pretty much everything I needed to see. She offered me some great sound advise and told me about the programs that they offer, so I was already interested, and ready to have her sign me up. Then she dropped the bomb on me. Since I am a military vet and served my country, the service they offer is free to me. Now I am hooked, Someone who is willing to take care of my cat, just because I served. Hell yes.

So, whether you are a Veteran or just a pet lover in general. I think you'll be happy with the services they offer. I know I am. -

Comment from Fred W. of Hannah the Pet Society Business Owner

9/4/2019 Sam--thanks for taking the time to write this review and for your service. We are proud of our Veterans program which is in appreciation for the unselfish services provided to all of us by our Veterans.

Fred

(1-Star Unfiltered HEC1 Review)

M. G. Vancouver, WA 0 friends 1 review

7/24/2019 Updated review

Hannah the Pet Society somehow illegally obtained my card information and continued to charge me for a plan I cancelled.

Their negligence is absurd, and they will not take ownership for their mistakes. I disputed a charge because they didn't give my pet actual care. They misdiagnosed her and it ultimately led to us having to surrender her back to the Humane Society.

Per law, if a consumer revokes permission for you to charge their account, you cannot charge them.

6/22/2019 Previous review

It seems highly unethical to post information publically about someone's account, when you aren't even sure about who it is. That actually goes against a number of laws. Thank you for continuing to prove my point.

5/24/2019 Previous review

Horrifying experience. Overpriced plan, they don't actually have a pet placement program AND will try to charge you $350 if you need to surrender an animal. So far, for 1 visit and an X-Ray (neither of which an actual Veterinarian saw my dog) cost me $473.92. They charge you back for your "Free" initial exam in the charge of $350. $823.92 for about $230 worth of care (on the high end). It's no wonder these crooks have had lawsuits against them. Wish I would have known before I signed their contract. Buyer beware.

Comment from Fred W. of Hannah the Pet Society Business Owner 9/11/2019 Myra--this review, like your BBB complaint, is riddled with errors. Unlike Oregon Humane, who you chose to pay a surrender fee to, we do not charge you a fee when you surrender a Hannah Pet to us.. We also don't charge the $350 repurchase fee in that event. You did not have one visit. You had the initial comprehensive exam, including extensive blood work and x-rays, the value of which alone is more than $350, came in for two more visits and received all sorts of medications. Good luck doing all of that anywhere else for anywhere close to $350 (which you would not have had to pay in any event if you had surrendered your Pet to us). You fail to mention that we have never had a successful lawsuit filed against us--that's after more than eight years of providing hundreds of thousands of services to well over 10,000 clients. In fact, we provide great services. Our contract is quite clear---everything you complain about not only is stated in the contract multiple times but also is in BIG BOLD LETTERS right above the signature line. In my view, you are just trying to get out of what you owe us. Its not going to work.

Fred

Seems highly unethical to put out falsehoods on public social media and other platforms just because you think you can. I'm not apologizing for calling you out on them.

Fred

Myra--re your 7/24 comment--nobody made you do anything with respect to your pet--you decided on your own to return the pet to Oregon Humane (in violation of your agreement with us)--not cool to blame other people for your own choices. Regarding the card charge, that was a mistake on our part and that has been addressed.

Fred

(4-Star Unfiltered HEC2 Review)

Maritza P. Portland, OR 0 friends 2 reviews

7/18/2019

I absolutely love the services I am getting here, specifically the training and behavior team are amazing. Dr Trip has been so great about designing a plan for modification that worked for my dog and family, and I never felt judged about anything my dog did. The 4 stars is solely because the front desk obviously needs more staff! But all the staff here have been extremely helpful, wish they still had the Hannah specific food too! -

Comment from Fred W. of Hannah the Pet Society Business Owner

9/11/2019 Maritza--thanks for taking the time to write this review and for recognizing Dr. Tripp's efforts. We are working on the front desk, which is more of a training than a staffing issue.

Fred

(2-Star Unfiltered HEC1 Review)

Anna A. Los Angeles, CA 110 friends 27 reviews

7/17/2019

I was treated with courtesy at Hannah. Everybody was extremely nice and accommodating. However I left with bad feeling after visiting them today. My family applied to adopt a 5 year old dog. We already have an 8 year old dog and wanted a companion for her. The meeting started out nicely. We were given a private room and the employees let us take the dogs for a short walk outside. My kids and dogs enjoyed each other company. We loved the dog. We were ready to adopt. The employee told us that we are a good match. I was ready to pay the adoption fee of $350 but I was told that to adopt I have to enroll in Hannah plan for an additional $75 a month indefinitely. I was also notified that on paper the dog will not belong to me but will belong to Hannah society, but to ignore it as it is just a formality. The $75 a month is perhaps not a bad deal since it includes all medical and dental services, but we already have a vet that we like and trust. I was told that I could not adopt the dog if I declined enrollment. I found the add for the dog on adoptapet.com not dogs for rent page. I want my dog to be part of my family in our hearts and on paper. I am questioning if the people working at Hannah are genuinely interested in their dogs getting adopted by a someone that they themselves thought was a good match or are they just looking to make a profit? My kids kept asking me why we can't take the dog home. It was pretty disheartening to say the least.

Comment from Fred W. of Hannah the Pet Society Business Owner

9/4/2019 Anna--I am sorry you concluded our program was not a good fit for you. In our Shelter/Rescue program, we source Pets from high kill shelters---some of them are Hannah Pets and some of them are not--but virtually all of them would have been put to sleep without our program. Our business model is unique and not for everyone, but over half of our over 7,200 Hannah Pets here in Portland are in homes with family incomes of under $50,000 per year, which confirms to us that we are successfully accomplishing our mission of making great Pet health and behavioral care more affordable, which in turn, allows more people to have Pets and more Pets to have the great homes that they deserve.

Fred

(5-Star Filtered HEC2 Review)

Kerry M. Cooper Mountain - Aloha North, Hillsboro, OR 0 friends 2 reviews

7/16/2019

Dr. Tripp has been a godsend in helping me work with my beloved dog Milton. He is patient, thorough and kind. He is always ready to explain and address my concerns. He provides detailed instructions on how to help change the behaviors that warrant attention.

I can also not say enough about the staff who work at Hannah the Pet Society. They are always compassionate, kind and listen to my concerns if any. I made a wonderful decision in bringing my pet to them. Milton is well looked after. -

Comment from Fred W. of Hannah the Pet Society Business Owner

7/17/2019 Kerry--we appreciate your taking the time to write this review and thanks also for recognizing Dr. Tripp's efforts--behavior training is an important part of our program and part of what makes Hannah's so unique.

Fred

(5-Star Unfiltered HEC2 Review)

Mary S. Vancouver, WA 51 friends 1 review

7/9/2019

Kudos to Corey King. He represents Hannah with compassion and understanding. Looking for a pet to adopt or rescue call him -

Comment from Fred W. of Hannah the Pet Society Business Owner

7/15/2019 Mary--thanks for writing this review and for the shout out for Corey!

Fred

(5-Star Unfiltered HEC1 Review)

Joe D. Vancouver, WA 30 friends 2 reviews

7/6/2019

Top notch service. Thank you Liz Z. and all the other Vets and assistants for taking care of Harley. -

Comment from Fred W. of Hannah the Pet Society Business Owner

7/15/2019 Joe--thanks for writing this review and for the recognition of Liz's efforts--we appreciate it.

Fred

(5-Star Filtered HEC2 Review)

Staya L. St. Helens, OR 4 friends 2 reviews

6/21/2019

Kendra at the Tigard location did us amazingly! With out the help of her we would have never known of this great place! Im so thankful we are a member now i dont have worry.

Comment from Fred W. of Hannah the Pet Society Business Owner

6/23/2019 Staya--thanks for taking the time to write this review and for recognizing Kendra's efforts!

Fred

(1-Star Unfiltered HEC2 Review)

Danelle Rose W. Canby, OR 14 friends 1 review

6/20/2019

I was a member of the society for 8 years. In the beginning I felt they were a good service. My animals recieved their food delivered to our door and appointments were not to hard to come by and they also offered walk ins. When my dog had a back injury at age 4, i was told surgery would not help him and he may never walk again. One vet at Hannah, unfortunately don't remember his name, told me i should put my boy down because he would have no quality of life. I took him home and with therapy i did on my own, low and behold he walked again. Fast forward 4 years and he suffered an infection on his back paw. It got bad and they hospitalized him for two days. During his stay I was told they may amputate his paw. When I was told over the phone that he should be put down AGAIN by a Hannah vet, I rushed to pick him up and when I got there he was in a small carrier covered in urine and feces. I took him home and the next day took him to another vet for a second opinion. They immediately removed the cast type device hannah had on his paw and were appalled at what they had done to him. The wound needed air and he needed antibiotics desperately. My boy healed after some extra love and care and another dose of antibiotics two weeks later. I ended my relationship with hannah after that. My point is when my pet was healthy and only needed annual vaccinations Hannah worked, but when the going got tough the solution was to put him down. If I could give them a zero I would. I feel duped for the 8 years I paid into this company. I often wonder if his back injury could have benefited from a surgery but I was just told it wouldn't help as to save them the cost of surgery. Please do not support this company. They do not put your animals well being first!!!

Comment from Fred W. of Hannah the Pet Society Business Owner

6/24/2019 Danelle--I am an admirer of your dedication to your Pet, who is very lucky to have you, but I don't think your review is entirely fair to us. When we diagnosed four years ago that your Pet may not walk again, that diagnosis basically was accurate--he has been unable to walk much since; has spent much of his life using a wheelchair; and has had chronic foot sores and elimination challenges ever since. It was entirely appropriate for us to discuss the Pet's quality of life with you at that point. To your credit, you decided to keep him---and we were fine with that. Through the years, you have brought him in over 30 times, often to deal with the chronic sores, which also is fine--that is what our program is all about. With the latest leg problem, we had two doctors look at your Pet and ended up concluding that amputation would not improve his quality of life. When you left our program you told us it was because we had to eliminate our food due to our food supplier leaving the business--I was not happy with that either and totally understand why you would be frustrated by that. But after all the years and all of the visits during which, like you, we wanted to maximize your Pet's quality of life, its simply not fair to our team for you to suggest we did not care or ever put cost above the best interest of your Pet.

Fred

(5-Star Filtered HEC1 Review)

Staya L. St. Helens, OR 4 friends 2 reviews

5/31/2019

Kendra has been an amazing help over at Washington Square location

Comment from Fred W. of Hannah the Pet Society

6/23/2019 Staya-thanks for taking the time to give Kendra a shout out!

Fred

(1-Star Unfiltered HEC1 Review)

Kelsey B. Portland, OR 1 friend 37 reviews

5/30/2019 Updated review

5/30 update: Hannah's inability to see clients in a reasonable time frame remains shockingly bad. I'm going to keep updating this review every time I have to wait in the lobby for more than 30 minutes from when I walk in the door to even I receive help.

5/10/2019 Previous review

My family has been a member of Hannah for more than 3 years. Every year their time management gets worse and worse. Going in for an appointment, when you factor in traffic on 205, is a minimum of a 4 hour experience for our family. If you drop off your pet, you are left wondering and waiting for them to call you back. When you go to pick up your pet, even if your pet is ready, the staff is not ready to talk to you or help you because they are constantly and consistently overscheduled. I've spent 30 minutes waiting in an exam room more times than I can count. If you have a pet with an expensive condition, the veterinary care itself is good. But if you have a healthy pet and a full time job, I am not sure the savings and your wasted time even out. Francesca, please make this better!

Comment from Fred W. of Hannah the Pet Society

6/23/2019 Kelsey--thanks for taking the time to write these reviews. Wait time can happen in any hospital setting, but it does not sound like we have handled your situation(s) very well and I am looking into it. Our Members' time is valuable and it is NOT OK for us not be updating you and every Member on time frames when you are in the waiting room or when you have dropped off your Pet. I will be getting back to you.

Fred

(1-Star Unfiltered HEC2 Review)

Brooke S. Portland, OR 0 friends 6 reviews

5/23/2019

My husband and I had a HORRIBLE experience with Hannah's. We saw a dog online that we were interested in meeting. After weeks of phone tag, we finally scheduled an appointment. Once we arrived, we were taken into a private room with the dog where we spent about 30 minutes with her. Then, a vet employee came in with a sales pitch about the cost of a lifelong contract with Hannah's vet services. This is a requirement when adopting through them, not an option. Although it was pricey and inconvenient, we chose to move forward with the adoption. (It only goes downhill from there.) We noticed the dog looked bloated. We asked if she had recently given birth. We were told "no" and scheduled her spay. The day of her spay, I dropped her off in the morning. A few hours later, I received a call from Hannah's telling me they did not feel comfortable spaying her because she was dehydrated. I picked her up and rescheduled her spay. A couple of weeks later, she gave birth to four puppies. Star (our adopted dog) was examined TWICE by a vet at Hannah's prior, and we were never told there was a possibility of a pregnancy. We lost the smallest pup two days after it was born. It was devastating. We raised the other three for nine weeks. Two have found their forever homes, and we are keeping the third. Although I wouldn't change the outcome, I do not trust their services. After several phone calls, they finally agreed to break our contract. -

Comment from Fred W. of Hannah the Pet Society

6/24/2019 Brooke-- first of all thanks to you and your husband for adopting a rescue pet. Star came from a high kill shelter and the odds are high she would have been put to sleep if you had not saved her. Clearly you are upset by the circumstances, but having looked into this, I am not sure what we should have done differently. We scheduled a spay within a week of your adoption and our doctor made a medical judgment at the appointment not to do the spay because Star was underweight (under six pounds) and had an elevated ALT level. This decision was made with the best interest of the Pet in mind. We did not know the she was pregnant (certainly the shelter gave us no such information) and it is really hard to tell a month ahead of time for a tiny dog like Star whether she is pregnant or not. We called several days later to reschedule the spay and never heard back. When you advised us of the births and asked to leave our program, we allowed you to do so (which you can do at any time) and waived all fees. These things can happen when you are dealing with shelter based rescue Pets--the shelter does not usually know if the dogs surrendered to it are pregnant or not, and sometimes Pets get pregnant at the shelter itself. If we had done the spay at the original date, obviously the three surviving puppies never would have been born. So really, when all is said and done, you saved four lives, which is pretty cool of you and your husband. We wish you, Star and the puppies nothing but the best.

Fred

(5-Star Unfiltered HEC1 Review)

Dayzha J. Eugene, OR 184 friends 2 reviews

5/20/2019

Great employees that care about your pet! I have been taking my dog here for about a year now. He got neutered here and it went very well! He was in great condition when I picked him up and he had a great recovery as I was given everything he needed and more. I also signed my dog up for behavioral classes with Dr. Tripp and he is amazing!! He really knows what he is talking about and goes above and beyond to learn what your pet needs. My dog has improved both physically and mentally since I joined Hannah's. -

Comment from Fred W. of Hannah the Pet Society Business Owner

6/21/2019 Dayzha--thanks for taking the time to write this review and, more importantly, thanks for making the effort and taking the time to take advantage of our behavior and training programs. Dr Tripp is fantastic!

Fred

(5-Star Unfiltered HEC1 Review)

Rita W. Conyngham, PA 0 friends 3 reviews

5/8/2019

I recently rescued a small dog. Little did I know this cute little Pom mix had a lot of psychological issue, which caused him to surge at large dogs, bark uncontrollably at my family members, strangers, when they entered my house, etc. A resident in my building recommended The Hannah Pet Society. I made an appointment, expressed my concerns and set up an appointment to see Dr. Tripp. I couldn't be happier! He has provided many techniques for me to use with Piper, who has improved about 60% in the last two months. I highly recommend Dr, Tripp as an animal therapist. He is knowledgeable, kind and loves animals. He has helped me by providing me written directions to use with Piper so that I can refer to them when needed. Thank you again, Dr. Tripp.

Comment from Fred W. of Hannah the Pet Society Business Owner

5/9/2019 Rita--thanks for writing this review and for recognizing Dr. Tripp. And thanks also for adopting a rescue dog--they can often have some short term behavior and health issues because they don't always come from a great place, but with a little time and effort, like you are putting in, they will repay you many times over as a great member of your family!

Fred

(1-Star Filtered HEC2 Review)

Scott H. Oregon City, OR 46 friends 3 reviews

4/14/2019

This service is a Scam, they promise you the world at the beginning and at the end all they want is to drain your bank account. They promise top quality veterinary care. They give you second rate, they wont even give you the best for your pet. Do not sign up with these people!

Comment from Fred W. of Hannah the Pet Society Business Owner

4/26/2019 Scott--everyone is entitled to their opinion (and to put it in social media). We most certainly are not a "scam", however, and our medical care is excellent--otherwise we would not have over 7,100 happy and healthy Pets in Portland Oregon on our program.

Fred

(5-Star Filtered HEC1 Review)

Jorge H. Ridgefield, WA 608 friends 1 review

4/6/2019

Great and friendly staff so glad my friend Khrystyne told me to sign my dog up here! Best thing to do for my pup!

Comment from Fred W. of Hannah the Pet Society Business Owner

4/26/2019 Jorge--thanks for the review and welcome to our program!

Fred

(5-Star Unfiltered HEC1 Review)

Kaija Y. Wood Village, OR 0 friends 7 reviews

3/29/2019

Hannah the pet society is a wonderful place to take our Sally. For one monthly price her medication,visits & surgeries,labs,etc. Are all included! Natasha is a great nurse! You can walk in & wait anytime or make appointment. I can sleep at night knowing our Yorkie can go anytime for any reason & don't worry about the vet bill & medications ever! We adopted her last year to our forever family. When we adopted her she had 15 bad teeth & a hernia & recently has had stomach issues. All paid for 100% surgeries,meds&visits,labs&all! Over $3,000 in services & meds since October.Dr.Ron is an caring,through& awesome Vet with a lot of experience! They have a nurse line I can call anytime with questions & concerns! That's something to bark about! Happy pet & family! 100% satisfied! -

Comment from Fred W. of Hannah the Pet Society Business Owner

4/26/2019 Kaija--thanks for taking the time to write this review and for recognizing Natasha and Dr. Ron. Veterinary care costs continue to rise much faster than inflation and even faster than human health care costs. It has become unaffordable for many people to provide great health care to their Pets, especially when an accident or illness occurs. Our program is designed to eliminate these worries and we are thrilled that it is working so well for you and Sally.

Fred

(5-Star Filtered HEC2 Review)

Tara P. Northeast Hazel Dell, Vancouver, WA 15 friends 2 reviews

3/23/2019

I just want to say again how Happy I am with Hanna pet society. They have come through again to make sure all of Chucks needs are met. I tell everyone I know about them. Especially after they have had a big Vet Bill for their dog or cat. I will admit I rub it in a bit, that I don't get those big vet bills. One monthly payment is so much easier to do. Most of the time people don't follow up with their pets care due to the cost each visit. I on the other hand can go in with Chuck at anytime and not have to wait till I have enough money. More people should be enjoying this peace of mind! Thanks Tara Hanna member -

Comment from Fred W. of Hannah the Pet Society Business Owner

4/26/2019 Tara--thanks for writing this review--our program is all about removing the financial barrier for families that want to have a Pet and to facilitate great Pet health care. You are right--normal veterinary costs have gotten so high that many people delay taking their Pet in for check ups or to address a health issue. Our program encourages the opposite--and it works--our Members bring their Pets in over twice as often as people not on our program. And that is the way we like it---peace of mind for our Members and great health care for the Pets.

Fred

(4-Star Unfiltered HEC1 Review)

Alicia D. Portland, OR 0 friends 12 reviews

3/17/2019

I give 4 stars because if you would have asked me a month ago it would be 2 but it's getting better thanks to Holly Baker and her communication with all my issues that I go to her with. They are trying to fix these issues that have came up so that's appreciated.

I also want to say how happy I am for the option to tele vet. That's where a dr there can diagnosis your animal via face to face on your computer or phone. For me and my family this was perfect. We have a very special case with our dog. She grew up with a lot of issues such as dog to dog aggression and also white coat syndrome. So when we bring her in we have to muzzle her and it's a 2 person job plus it's absolutely stressful for our dog as well as us. Then when we get her home she's so stressed out she is on edge with the other animals causing us to be on edge once home too. So this way of veterinarian is absolutely perfect. My wife and I were in two different places yet both stressed out about the dogs serious illness when she woke up. We have to see Dr. Rolan Tripp only due to his speciality with behavioral animals. So when our dog woke up throwing up blood we panicked and then stressed about going through the entire process and bringing the dog in when she wouldn't even take her calming pills etc. Dr. Tripp was able to see her with us following the commands to help him check all these places on her like eyes gums and her response to pressure on her stomach, to rule out any seriously illness that we were freaking out about. Not to mention since we were both in two different places we were both able to sign on and watch and listen and ask questions. Instead of asking afterwards if the person who took her in asked all the questions or remembers all the answers. This was just all around the best way to keep up with the needs of the modern world now. People drs do it this way why not your vet?

Comment from Fred W. of Hannah the Pet Society Business Owner

4/26/2019 Alicia--thanks for making the effort to write this review. We are just in the beginning stages of putting together a telemedicine program, which we think will be a great convenience to our Members and also enable our Hospitals to operate more efficiently. Your experience is a great example of why we are focusing on this initiative.

Fred

(5-Star Unfiltered HEC1 Review)

Lauren W. Portland, OR 45 friends 2 reviews

3/7/2019

I have been going to Hannah for a few years now, and the level of care never disappoints. Dr. Ohm is definitely an experienced veterinarian with very helpful advice. My very small dachshund requires regular medication, and he refuses to take oral drops. I've been forced to take him in for bi weekly injections, until Dr. Ohm stepped in and recommended I seek out a compound pharmacy that can make the right dosage of medication in pill form, not normally manufactured in such small amounts for a small dog. I didn't know those places existed! This will free up my schedule a lot with being able to medicate my dog at home. Did I mention that the techs at the front are always friendly and prompt?

Comment from Fred W. of Hannah the Pet Society Business Owner

4/26/2019 Lauren--thanks for your review--we really appreciate it. We feel great that we were able to find a better solution for you and your dachshund on the medication!

Fred

(3-Star Unfiltered HEC2 Review)

Tod G. Portland, OR 0 friends 50 reviews

3/4/2019

We've been Hannah members since 2016 , and have been mostly pleased with the program. If you adopt older rescue dogs like we have then it's peace of mind. Rescue dogs come without a medical history & plenty of medical issues because the kind of people who abandon or surrender dogs don't take care of those dogs basic medical needs. So for yearly teeth cleaning & extractions , medications for seizure & anxiety Hannah is worth the expense. And I agree with FRED , do the comparisons with other pet insurance , Hannah is a full medical coverage bargain . HOWEVER what I've seen lately hasn't been positive and I hope Hannah gets it together. Ive not been able to get a appt the same week i call. A appt I had for follow up was cancelled and none available til 6 days later. I tried a walk in last month and it took 3 hours total time spent at Hannah west side. Last winter they had a big push to sign up members for the dry food plan by giving free food for a month , then cancelled the program due to what they said was the manufactures decision to stop making it for Hannah. The outstanding customer service we use to experience at Hannah is no longer the norm . It seems as if they have too many members in relation to the medical staff. I've heard several explanations from employees that included "we're short today and had a lot of emergencies " . I believe the front desk staff and doctors are hardworking and deserve accolades for trying to handle the work load. I hope Hannah is able to overcome these recent missteps and survives to once again provide outstanding customer service. Additionally we've been at both locations during our membership and feel the east side is better staffed overall. So we're hanging in with Hannah because we believe in the program as it is promoted to work and we love our rescue dogs. -

Comment from Fred W. of Hannah the Pet Society Business Owner

3/6/2019 Tod--thanks for your candid and helpful feedback--we appreciate it. Our manufacturer of our great TLN dog food unfortunately decided to exit the business--we could not find anywhere near the same quality of food at anywhere near the price, so we were forced to exit that part of the business (we still offer prescription diet food). It was an unfortunate turn of events and I don't blame you for being frustrated with that. We are working hard to remedy some staff shortages at our Westside hospital and are close to getting there. You and our other Members deserve nothing but the best service and we are committed to doing that and continuing that.

Fred (5-Star Unfiltered HEC2 Review)

Michelle L. Vancouver, WA 27 friends 5 reviews

3/2/2019

Hannah, is the lady I spoke with on the phone, she was amazing with helping me get squared away so I could get my pet in for an emergency visit -

Comment from Fred W. of Hannah the Pet Society Business Owner

4/26/2019 Michelle--thanks for writing this review and for recognizing Hannah's efforts!

Fred

(1-Star Unfiltered HEC2 Review)

Tom S. Milwaukie, OR 0 friends 1 review

2/27/2019

Not impressed! Wishing we hadn't got wrapped up in the process 7 years ago when they started. You basically are leasing a pet. And even though you are with them for so many years, it will still cost you $600, even though the dog would not cost that now being this old. Now they tell us they can't provide food anymore and our bill should go down. So what do they do? Tell us there is a discount for food, and an increase in monthly cost, which now raises our bill $3 more a month. Getting less, paying more? With them 7 years and never an increase untill they lose their food account!!!! My recommendation... Don't go with Hannah!!!!!!!!!! -

Comment from Fred W. of Hannah the Pet Society Business Owner

4/26/2019 Tom--I am sorry we do not appear to be a good fit for you any more. We hated moving away from supplying non prescription food, but our supplier of our great Total Lifetime Nutrition food got out of the business. Your bill was reduced accordingly. We did have to implement a price increase (our first in seven years as you have noted). Nobody likes price increases---but our labor and medical supply costs have been going up every year and our Members deserve to be served by great Team Members, so we felt we had no choice.

Fred

(5-Star Filtered HEC1 Review)

Polly H. Portland, OR 0 friends 1 review

2/21/2019

The gold standard. Washington Square admin staff and medical team took care of me and my sick dog for 4 years with efficiency and friendship. They are professional in every way and compassionate every minute. My dog and I asked a great deal of this staff, and they always answered in a way that made me feel we were a priority. Dr. Joshua Horner went above-and-beyond to take care of us all this time. When it was time to put her down and our hearts were breaking, we felt that theirs were, too. I won't have another pet without partnering with these guys. The Hannah model for monthly payments ensures no financial hits or surprises, and their lovingkindness to even the most high-maintenance pets sets the standard for care. The best vet ever.

Comment from Fred W. of Hannah the Pet Society Business Owner

3/6/2019 Polly--our entire team wants to thank you for this nice review and thanks also for the recognition of Dr Horner. We are sorry for your loss and our team feels the loss too--we all love Pets and have our Pets on our program.

Fred

(1-Star Unfiltered HEC2 Review)

Brian C. Happy Valley, OR 0 friends 11 reviews

2/16/2019

Great alternative for major medical problems if you want to gamble with insurance( save your premium in an interest accrued account instead) , but for routine vaccination and check up's scheduling is horrible. When Hannah first started it was great, but with growth, and high turn over the services have declined. They just recently raised their rates too to cover poor service cancellations. The food they offer is substandard, and better alternatives exist with your friendly neighborhood feed store. The bottom line is that the cost of the service is high unless you expect major medical issues, and the routine service scheduling and execution is atrocious. They are also are high pressure sales when you inquire, and especially during a cancellation call. Looks like they're trying to make the big bucks and become acquired. -

Comment from Fred W. of Hannah the Pet Society Business Owner

2/18/2019 Brian--we had to raise prices because our labor and medical supply costs have increased dramatically over the past three years, not to "cover poor service cancellations". Our cancellation rate actually is remarkably low. The cost of our program is low, not high (go get a quote on any of the dozen or so pet insurance web sites and see for yourself).. Of course if you want to assume that nothing will ever go wrong with your Pet's health during its life, you would be better off not having any coverage. By that same theory, however, human healthcare, property and casualty and every other kind of insurance wouldn't exist. Unfortunately, that is not real life. But our program is not for everyone and certainly you are free to "roll the dice". For your Pet's sake, though, I hope you have several thousand dollars of emergency funds in reserve, just in case.

Fred

(4-Star Filtered HEC1 Review)

David M. Portland, OR 1 friend 4 reviews

2/11/2019

I first went to Hannah because of the financial plan where you pay a fee monthly rather than a huge bill at point of service. They found my elderly Siamese mix had some chronic problems and worked with us to keep her healthy longer. Last December, she deteriorated to the critical level. They did all that was reasonable and even offered more drastic measures which I declined as not to put her through more mess just to prolong the inevitable. When the time came Dr. Ron and Stacey walked us through the process and were good to her and us. Stacey stayed with us and even wrapped her for transport home. I've honestly never had such compassionate treatment from a veterinary office.

My criticisms are few but serious. Communication can be a problem. Sometimes messages get missed and callbacks prolonged. The Mall 205 location doesn't have 24/7 care onsite so they transport to the westside location for inpatient care. The care is good, but it's an inconvenience especially when you develop a relationship with one team then the pet gets transferred to people with whom you've never interacted. I had seen some negative press about Hannah so was apprehensive at first. I'm glad to say that my experience was a positive one. We now have a new four legged kid and I've entrusted his care to the folks at Hannah.

Comment from Fred W. of Hannah the Pet Society Business Owner

2/15/2019 David--thanks for taking the time to write this review and for recognizing Dr Ron's and Stacey's efforts. Also thank you for giving us the ultimate compliment by putting your new pet on our program. Our plan is to eventually offer emergency care at both of our locations--we just need to get a little bigger, which we are working hard on.

Fred

(5-Star Filtered HEC1 Review)

Harold P. San Francisco, CA 0 friends 1 review

2/9/2019

My dog Daisy, in recent months, had stopped allowing me to brush her teeth and the plaque looked terrible, especially on her rear molars. Her breath, also, was of concern, it was not a healthy smell at all.

Daisy and I had just finished a bicycle tour of America and the first opportunity I had to look into this matter was upon our arrival to Portland, Oregon where I reached out to Hannah's Loving Hands regarding their Veteran Program. During the exam I was quickly at ease with the level of care and professionalism shown towards both Daisy and myself provided by the medical staff and Heather Draper. It was evident by the thorough exam and their ability to keep my Daisy calm while examining her that I too was comforted and that she would be in excellent, knowledgeable, and thorough hands.

Daisy and I have met many veterinarians as we crossed the country and are extremely pleased to have found Dr. Ron at an organization that shows such great concern, dedication, and compassion on our first attempt while here in Portland. Nothing but the best for my fur-baby!! -

Comment from Fred W. of Hannah the Pet Society Business Owner

2/15/2019 Harold--thanks for taking the time to write this review and for recognizing Heather and Dr. Ron. And thanks for your service. It is an honor for us to help Veterans like you and their pets!

Fred

(1-Star Filtered HEC2 Review)

Roberto S. Beaverton, OR 0 friends 1 review

2/5/2019

Been a member at Hannah for 4years with 2 dogs and it just gets worse, will be cancelling with them ASAP.

Wait times here are a joke. I always call ahead to plan a good time to stop in and when you arrive you still wait for an hour or more before they see your pet(s). I am the only person in the waiting room and my dogs both just need nail trimmings. Wait time has now been 1hour 30min. (2/5/19). They don't update you as to why the wait is so long they just ignore you the whole time...

Asked what was the long wait for and they had nothing to respond with. I cancelled my check in and left.

Tip: Save your money and avoid this place unless your pet has a serious health problem. Even then I would do your research and find someplace else to treat your pet(s).

Comment from Fred W. of Hannah the Pet Society Business Owner

2/18/2019 Roberto--it is not OK for you to have to wait an hour and a half with no updates on what the heck is going on. Even if there is an emergency which sometimes makes wait times unavoidable, we should be updating you on a continuing basis--your time is valuable. I will be following up with the staff and we owe you an apology, so I apologize for the poor service on your visit.

Fred

(4-Star Unfiltered HEC1 Review)

Heather S. Honolulu, HI 102 friends 604 reviews Elite ’19

2/3/2019

This is the location we use most for our dog's care . He sees the vet here and we pick up his medication regularly.

I had mixed feelings about Hanna when we first became members in 2015. Their contract is kind of weird, essentially they own the covered pet .

As time has gone on, it has been completely worth it. Food delivery is a great deal . Our dog has needed surgery , hospitalizations, and needs regular medicine for the rest of his life. Everything has been 100% covered . We pay nothing but our membership fee.

I am leaving 4 stars instead of 5 because grooming and boarding are not available. There are some partnerships that are advertised but they are not a good deal. -

Comment from Fred W. of Hannah the Pet Society Business Owner

2/15/2019 Heather--thanks for making the effort to write this review. It is a little "weird" that we have to own the pet to be able to offer our comprehensive health and behavior care at our monthly prices-- otherwise we would be "insurance", which would raise costs by $40-$50 per month with not $1.00 going to care for the pets. (If you want to see for yourself you can go to any of the pet insurance company web sites and get a quote for your pet and compare that to what we charge--they cost much more and our program is MUCH more comprehensive). We used to have boarding services but, frankly, we don't have the facilities to provide the high level of service that your pet deserves so we exited that several years ago. We offer grooming services on an "a la carte" basis as a convenience, but it is not a core part of our program either. We have determined it is better to focus almost all of our efforts on providing great health and behavioral care.

Fred

(5-Star Filtered HEC1 Review)

Riley P. San Francisco, CA 0 friends 1 review

2/3/2019

Hannah was so awesome the first couple of times I took my SUPER sensitive Border Collie in. They were so incredibly patient with her quirky, nervous needs. The techs and Dr. Ron were so sweet with her. Now, after 2 years of going to Hannah she runs right in to say hello because she knows they shower her with treats.

Everyone at Hannah also spent real time listening to my concerns (hardcore dog mom alert) and asking questions to figure out more about what was going on with my pup. I like the comprehensive plan so I don't have to stress out about the "what if" accidents or emergencies.

Comment from Fred W. of Hannah the Pet Society Business Owner

2/15/2019 Riley--we appreciate your kind words---there is nothing like a few treats to help smooth the way!! All of our team members are pet lovers and have their own pets on our program--I think our Member's pets can sense that.

Fred

(4-Star Unfiltered HEC2 Review)

Heather S. Honolulu, HI 102 friends 604 reviews Elite ’19

2/2/2019

We do not typically go to this location for regular care, but when our dig became ill while in the care of a pet sitter , he was treated here . It was a good experience.

I had mixed feelings about Hanna when we first became members in 2015. Their contract is kid of weird, essentially they own the covered pet .

I am leaving 4 stars instead of 5 because grooming and boarding are not available. There are some partnerships that are advertised but they are not a good deal. -

Comment from Fred W. of Hannah the Pet Society Business Owner

2/18/2019 Heather--thanks for taking the time to write this review. We tried to do boarding but exited from that years ago because we did not believe we had the facilities to give Pets the high quality experience they deserve. We continue to believe that we and our members are better off if we focus our energies on providing great health and behavior care. Owning the Pet while it is on our program is kind of "weird" but its necessary to avoid being treated as providing "insurance" under the law, which would add $40-$50 a month of regulatory compliance costs to our charges, not $1.00 of which would go to the health care of the Pet.

Fred

(1-Star Unfiltered HEC2 Review)

Shellie D. Hillsboro, OR 0 friends 1 review

2/2/2019

I used to love Hannah. I trusted that when I signed the contract, I was getting what it said. However, be very aware there is a very important clause in the contract that just bit us-Hannah can make any changes to the contract they want as long as they give you 30 days notice. Turns out that means ANY changes. I was worried when I signed up with Hannah since we live in Hillsboro. What if my animals had an emergency nights or weekends? No worries! If I had an emergency, I was assured, I could just call Hannah and get approved to go to the nearest emergency animal hospital. On November 30th, that changed. I was told that I would now have to go to Hannah on nights and weekends for any emergency- DESPITE THE FACT THAT THEY ARE NOT STAFFED BY VETERINARIANS ON NIGHTS AND WEEKENDS! I decided to get out of the contract, feeling Hannah had broken the contract. They insisted that I pay a large fee to exit as "You understood when you signed up that we could change the contract in any way as long as we gave you 30 days notice." Hmmmm....I wonder what they will choose to change next?

Comment from Fred W. of Hannah the Pet Society Business Owner

2/18/2019 Shellie--we are sorry to see you go. We always have a veterinarian on call at night and weekends. When they are needed, which is rare because we have a great staff, they come right in. Anyway we wish you and your Pet the best.

Fred

(5-Star Unfiltered HEC1 Review)

Carol R. Portland, OR 23 friends 7 reviews

1/28/2019

We had the best experience at Hannah Pet Society today. Our wonderful dog is aggressive at the vet. They have worked with us all and today went beautifully. Our care person, Stacey, handled him with such gentleness and respect. It was the least stressful time for us humans and him. Thank you all. Especially, Stacey. See you in June. -

Comment from Fred W. of Hannah the Pet Society Business Owner

2/15/2019 Carol--thank you for your kind words and the "shout out" for Stacey. I'm not in a very good mood when I go to the doctor's office either so its understandable that some pets are going to feel some stress in the same circumstances! It makes a big difference that all of our team members are pet lovers-- pets are very intuitive and can sense when they are dealing with someone like Stacey who is calm and understanding.

Fred

(5-Star Unfiltered HEC1 Review)

Lalatta H. Portland, OR 61 friends 1 review

1/24/2019 Updated review

I brought my 100 lb dog Chico who is 3 years old & into Hannah to be seen on 1/23/19 The medical team here is absolutely the best, They all worked so good with him & tried to keep him calm & comfortable, my pet nurse Leah Quevido is amazing, Chico just ADORES her. I truly appreciate each & every employee that has & is taking care of my big boy. Chico is such a special dog to our family & can't Thank you enough for all that you do for us I definitely recommend Hannah The Pet Society

7/28/2016 Previous review

So i recently joined Hannah coming from Banfield pet hospital they did not help my Chico .. He was in pain and uncomfortable for a long time we weren't getting any results so i switched pet hospitals. immediately Hannah got him feeling much better.. From the awesome customer service & the kind Doctor & Team, I got him in on the weekend i TOTALLY recommend Hannah.. They treated my Chico like family. I appreciate all there help i couldn't have done it without them. Thank you.

Comment from Fred W. of Hannah the Pet Society Business Owner

8/5/2016 Lalatta--thanks for taking the time to write this review. We are thrilled that we were able to help and that Chico is feeling good! Fred

2/21/2019 Updated Comment

Thanks so much for updating your review and giving a shout out for Leah--we really appreciate it.

Fred (1-Star Unfiltered HEC2 Review)

Martina C. Beaverton, OR 103 friends 264 reviews Elite ’19

1/12/2019 Updated review

Yikes. 10 minutes haven't even "checked in." There is one receptionist and she gave 0 cares for the very upset man two customers ahead of us. I recognize 0 staff members which says turnaround is an issue. The last time we came we got in right away because Saturday they don't do appointments anymore. We shall see as we finally got checked in, after more than 12 minutes waiting. Thankfully we have 1 dog with easy peasy needs. Let's hope we don't wait forever. Well we got here at 3:06, it's 4:33 and we haven't been seen. There are 4 girls at reception now and they're busy chatting. Glad to see they have so much time since mine clearly doesn't matter. Very very seriously rethinking this place. Clearly they're understaffed and don't give a crap about customer service. Hour and a half and still waiting. The reception staff is useless and says "I don't know how much longer it will be." So we left. Total crap. Do not waste your time and money here. They're obviously a total scam. Like Uni said below, they're using the "adoption" program to bring new clients in and when we were there one of the staff said "every room is being used by the adoption manager" so the "clients" of Hannah are left to rot in the waiting room. We don't actually get veterinary services because they bleed you out of money, then you waste your time being "seen" which never happens and then you have to cancel your contract. Which we will absolutely be doing. I can't imagine paying the fee they make you pay to "buy your pet" back because we haven't received any services they SUPPOSEDLY render.

9/30/2018 Previous review

So far, it has been a meh experience going to Hannah. We adopted our dog from Oregon Dog Rescue, who has adoption events AT Hannah twice a week. We signed him up for the Hannah plan, as it literally covers EVERYTHING. The first appointment we had to make for him, we waited over an hour. So we said BYE we are leaving and thankfully Leah, who worked with us after our adoption, got us seen immediately. This wasn't a shock though after reading the online reviews from other people though. We have always just had walk in appointments prior and gotten seen immediately, so that seems backwards, but we shall see the next time we go in to have the anal glands drained :( For a 5 minute visit, not requiring the vet, we shouldn't have an hour wait.) I will update my review if it deserves it but I would be leaving 1 star if if weren't for Leah.

Comment from Fred W. of Hannah the Pet Society Business Owner

10/12/2018 Martina--thanks for writing this review--"meh" certainly is not what we are striving for but it sounds like that might be what we deserved for your appointment. Please let me know how the next one goes by private message or otherwise. Thanks also for recognizing Leah's efforts.

Fred

2/21/2019 Updated Response

Not good--we went from "meh" to much worse in your mind because you had a long wait, and, worse, it does not sound like we did as well as we should have on keeping you updated while you waited. That is on us. Having said that, we are not "obviously a total scam" (or at least so we are told by our over 7,000 Members, the vast majority of whom love us, and many of whom have told us they could not have a Pet without our program). Anyway, you are free to leave our program at any time for any reason --if we are not a good fit for you, we are not a good fit!

Fred

(5-Star Unfiltered HEC1 Review)

Heather S. Portland, OR 133 friends 1 review

1/6/2019

So, I spoke to Andrew in membership services, he was so understanding and showed me so much compassion. He was extremely helpful and I feel so good about them helping my Niko. Andrew made sure I felt secure that my dog would be taken care of no matter my situation. Thank you Andrew!!!!! You're the very best -

Comment from Fred W. of Hannah the Pet Society Business Owner

1/7/2019 Heather--thanks for taking the time to write your review and for recognizing Andrew's efforts-- its much appreciated!

Fred

(1-Star Unfiltered HEC1 Review)

Lani S. Oregon City, OR 0 friends 11 reviews

1/3/2019 not happy at all with the service lately and increased monthly fee with less support/service. or the lack of communication. never got the supposed email you sent out. how about phone calls and mail correspondence. you charge us enough- you should have the $. long wait times when you have an appointment, not convenient locations. love my dog, but hannah you have gone down hill. increasing monthly fees, no longer providing or delivering food- costing me time and more money. you make it hard to even come in to get flea medicine and only provide one at a time when i have to drive 20 miles each way and cannot get to you during "normal" business hours. ugh. if i could give 0 stars i would.

Comment from Fred W. of Hannah the Pet Society Business Owner

2/15/2019 Lani---nobody likes to raise prices, including us, and certainly nobody likes to receive price increases. Nonetheless, we are determined to have great professionals working with our Members' pets and when those costs (and the costs of medical supplies) keep increasing every year, eventually something has to give. The food issue was beyond our control---our supplier of our great dog food decided to get out of the business. We worked hard to communicate our program changes and we received almost no complaints about our communications, so I am not sure what happened in your case. It sounds like our program may not be a good fit for you (our locations are our locations--we cannot change that). If that is the case, you are free to leave our program at any time for any reason.

Fred

(5-Star Filtered HEC1 Review)

Tara P. Northeast Hazel Dell, Vancouver, WA 12 friends 1 review

1/3/2019

I have Hanna for my cocker spaniel Chuck, thank god I do! Because Chuck is a dog who eats anything. They have had to see him often. Everyone is so helpful and friendly. I can drop him in the morning with my concerns and pick him up when I get off work. Not having to worry how I'll come up with hundreds of dollars it would cost me to go to another vets. It's been a life saver. I don't understand why everyone doesn't sign up. It a great thing to not have to worry if I can come up with the vet bill when something happens to your pet. It's peace of mind! Chucks my best friend and I want him around for a long time. We have been with Hanna since 2014, and I've had nothing but Great service for my dog. He is happy and healthy Thanks to Hanna Pet Society and all the staff members.

Comment from Fred W. of Hannah the Pet Society Business Owner

1/4/2019 Tara--thanks for taking the time to write this review and your long term support. Our program is a fantastic deal over the long term, and also results in better care for the Pet because Pet Parents are incentivised to bring their Pets in early and often, which is great.

Fred

(1-Star Filtered HEC1 Review)

Kearston B. San Francisco, CA 0 friends 1 review

12/28/2018

A huge thank you to Hannah Pet Society for charging me a fee to cancel my membership when my pet died

Awesome..huge kick in the face

Comment from Fred W. of Hannah the Pet Society Business Owner

1/4/2019 Kearston--you should not have been charged any fee upon your Pet's death--that is not how our program works and we screwed up. This error has been rectified but I wanted to apologize for the mistake--we have taken steps to make sure it does not happen again.

Fred

(5-Star Unfiltered HEC1 Review)

Amye B. West Mount Scott, Happy Valley, OR 0 friends 1 review

12/16/2018

We have lived Hannah since we got our first dog with them almost 7 years ago. Yesterday we were blessed with the opportunity to adopt a rescue dog. Hannah had arranged for Paws and Play Pet Rescue from Vancouver to bring in dogs that were rescued in California. The owner James was amazing. He obviously cares so much about each of the dogs. He helped us find the perfect dog for my daughter and our family. Having the event at Hannah made it easy to add our new dog onto our plan. We are thankful that Hannah offers the option to have one on one training so my daughter can be the one bonding with the puppy. It was a special day for our family that was made possible because of Hannah and Paws and Play Pet Rescue.

Comment from Fred W. of Hannah the Pet Society Business Owner

1/4/2019 Amye--thanks for the review and the shout out for Paws and Play Pet Rescue. Our rescue matching program is relatively new and we are working hard to expand it because nothing makes us feel better than to help find a rescue pet a great home with the right family, like yours!

Fred (5-Star Unfiltered HEC2 Review)

Edna K. Portland, OR 5 friends 3 reviews

12/11/2018

On Bear's 6th birthday, after two years of serving together as Pet Therapy Partners at Shriners Children's Hospital in Portland, Oregon, I decided to make an appointment for Bear and myself to consult with Dr. Rolan Tripp, Chief Behaviorist at Hannah the Pet Society. Hannah the Pet Society includes behavioral consultations as a part of their veterinary package. I was concerned about several behaviors that needed to be changed or modified. At the front desk, I was given a behavioral chart to fill out which assessed his strengths and weaknesses with space to write any additional comments. As a mixed breed Black Labrador and Border Collie mix, Bear is a lively and affectionate companion.

My primary concern regarding Bear was his jumping or "splitting up" which is an unacceptable behavior and definitely not good manners. Some people think it's cute to get a three-way hug yet this is indeed a control mechanism. My secondary concern was Bear's chewing of sticks, which could indeed be fatal and is common among Labs. Finally, my third concern was Bear's response to the 4th of July fireworks this past summer. It included whimpering, whining and vomiting in reaction to the constant barrage of environmental noise that persisted throughout the month of July in our neighborhood. As I have had Bear since he was 18 months old, this was his first serious environmental response of this magnitude.

Dr. Tripp gave specific hands on instruction or "tools for the toolbox" for helping me, the pet parent assist Bear into becoming a better canine good citizen. Dogs, like people, are not perfect, he explained, yet there are specific behavior modification techniques that can help your dog become a better pet. My homework after that first consultation was to rate Bear's tolerance levels from 1 to 3 (Mild, Moderate, Severe) with a rubric he provided. Dr. Tripp also provided articles relevant to our discussion and sent me home with consultation notes and a hopeful prognosis.

After three in depth consultations over a span of three months, I can honestly see a tremendous improvement in Bear's behavior. Not only have his jumping behaviors improved, he no longer splits me up when given a hug. Others remark on his exceptional good manners. In addition, Bear is a phenomenal therapy dog at Shriners such that we continue to receive invitations to new venues for visiting the physically and mentally disabled of all ages as well as reading with children in schools and libraries.

When Dr. Tripp first screened me for Mr. Bear in March 2014, Bear was overweight, highly medicated, in dire need of exercise, obedience training, a job and a stable forever home. I owe Bear's rehabilitation and success to Dr. Rolan Tripp's expertise and Hannah the Pet Society for helping us become a terrific team!

Edna Kovacs, Ph.D.

Comment from Fred W. of Hannah the Pet Society Business Owner

1/4/2019 Edna--thank you so much for your wonderful review and your comments regarding Dr. Tripp, who is great at what he does.. Training and behavior improvement are extremely important parts of our program and we are grateful that we were able to help, particularly given Mr Bear's therapy work!

Fred

(1-Star Unfiltered HEC1 Review)

Nicole ッ P. Portland, OR 30 friends 31 reviews

12/8/2018

Trying to call in to schedule an appointment and inquire about becoming a member. However I have now been on hold for a total of 12 min and counting (still currently on hold as I type this review). I have hung up and called back in but it just rings and rings and rings. I let it ring for 2 or 3 min before I gave up. Turned off by this place already and I haven't even stepped a foot inside -

Comment from Fred W. of Hannah the Pet Society Business Owner

12/13/2018 Nicole--there is nothing more infuriating than being put on hold forever. Out phone system specifically is set up to avoid that but clearly it failed here so I want to apologize for that. I will be looking into what happened.

Fred

(5-Star Unfiltered HEC1 Review)

Michelle T. Gresham, OR 8 friends 2 reviews

12/6/2018

My 17 year old cat had to come in for a tricky procedure. Stacy was absolutely wonderful at explaining the process and reassured me that he would be taken care of. Her customer service/bedside manner is better than most human physicians I've met. I'm just so impressed with her level of professionalism. The young lady that checked me in at 6 am was also incredibly kind. Thank you for taking care of my furry little old man! -

Comment from Fred W. of Hannah the Pet Society Business Owner

12/13/2018 Michelle--thanks for taking the time to write this review and for recognizing Stacey and our staff--they all love pets and I hope your "funny little old man" is doing great!

Fred

(5-Star Unfiltered HEC2 Review)

Don W. Portland, OR 0 friends 6 reviews

12/5/2018

I was skeptical 4 years ago when i signed up with Hannah. However, they have made a firm believer out of me and they provide GREAT care for your pet(s). Exactly what I was told would happen during this contract is exactly what has happened.

So great full for the entire staff and how friendly and knowledgeable they are.

My only regret now is I also get the food delivery service and there supplier has gone away. Really great feature and my Golden-Doodle has thrived well on just 2 cups a day. He is a health weight and has lots of energy so he is not staving by any stretch of the imagination, although he always thinks he is, LOL.

5 stars and worth everyone of them!!

Don Warnecke

Comment from Fred W. of Hannah the Pet Society Business Owner

12/13/2018 Don--our entire team is really grateful for your recognition of their efforts. The news from our supplier of our TLN food that they are stopping production came out of the blue and is a real disappointment, but frankly out of our control. We are doing our best to make the transition as smooth as possible for our Members.

Fred

(5-Star Unfiltered HEC1 Review)

Mike H. San Diego, CA 33 friends 1 review

12/3/2018

All I can say is "wow!" Never in my life have I had such great customer service. Everyone (Especially Heather, Veronica I think her name was, and Dr Ron) were incredible and they made me feel like I was part of the family. My pup was a little nervous to get looked at, but everyone there was super sweet and gentle with him and he relaxed quite quickly. I'm honored to be welcomed into the Hannah Pet Society, and both my pup and I are looking forward to a long, happy relationship with Hannah and everyone there. Thank you from the bottom of my heart. My 9 yr old goldendoodle Max is my whole world, and I'm happy to know that he's in such good hands when he needs to go to the vet now. Thank you, thank you, thank you.

Comment from Fred W. of Hannah the Pet Society Business Owner

12/13/2018 Mike--our team really appreciates your comments and welcome to the family!

Fred

(2-Star Filtered HEC2 Review)

J P. Portland, OR 0 friends 2 reviews 2 photos

11/30/2018

TL/DR abbreviated version....staff disc not put important notes in pets file in regards to surgery. We are adopted our puppy through Hannah around the 1st of July 2018. We are doing the monthly plan that essentially means we're leasing her but it includes vet visits and training. For some reason they did not schedule her to be spayed until mid-october. By the time October came around, she had gone into heat. When we called Hannah, we were told we should delay having her fixed, and we rescheduled for November 30th. This m that he was approximately 2 months from the time she went into heat. We brought Opal into the vet on November 29th for a scheduled surgery on the 30th. Around 10 a.m. I received a call saying they could not do the surgery because she was in heat. This did not make me happy. Explained that we have already rescheduled from middle of October for this date because she had gone into heat at the beginning of October. Needless to say, I wasn't too happy. Told them I wasn't happy because they waited for over four months for the initial schedule from the time we adopted her and then after we had rescheduled due to her being in heat, they say they can't do it. Told them I wanted to speak to the vet. I received another phone call from them from one of the staff, saying she can be fixed after all, I wanted to know what made the difference in 15 minutes from now it's not safe to it's fine. She didn't have an answer so I told them I would just drive down. I got there and there and the people working at the front desk didn't know what the entire issue was. I told them I wanted to talk to the vet because of the problems and the lack of communication and information. I spoke to the vet explained what was going on he said he would take full responsibility because there should have been notes in the system and he didn't see them. I found out it was fine for opal to have the surgery and it would proceed. When I went to the front desk I wanted to no F there any notes from the rescheduling. That's when I found out no one had entered any and there was no record of an initial scheduling Noor of her going into heat at the beginning of October. I demanded to speak with the manager, when she came out I was essentially told work I'm sorry but it's fixed now. Unfortunately we are locked into a contract that we would be obligated to continue to pay Hannah even if we took our dog to another vet if we wanted out of the contract it would be a large fee. I was visibly upset and I was not using my "inside voice" I wasn't yelling But I sure wasn't quiet. The manager told me she wasn't sure what she wanted me to do, unfortunately, I'm not sure what can be done. She told me that I wasn't the first person that this situation has happened to and that's why there are new people at the front desk. I told her I wanted the manager told me she wasn't sure what she wanted me to do, unfortunately, I'm not sure what can be done. She told me that I wasn't the first person that this situation has happened to and that's why they are new people at the front desk. I told her I wanted someone from corporate to call me.

Comment from Fred W. of Hannah the Pet Society Business Owner

1/7/2019 J.P..--Thanks for taking the time to write this review. I have looked into this (I investigate all complaints) and I have concluded that you are absolutely right. We screwed up. We did not properly put the correct information in our records on a timely basis, and, as a result, you were unnecessarily inconvenienced. I know several team members have apologized to you but wanted to add in my apology. We fell short and you and your pet deserved better service.

Fred

(5-Star Unfiltered HEC2 Review)

Jay E. Portland, OR 0 friends 2 reviews

11/28/2018

We recently adopted a puppy, had serious issues with Rescue Strong, but Brittany stepped in and has turned the situation around and made our experience much more enjoyable. The staff at Hannah has been very kind and helpful. Great experience so far mainly due to Brittany's professionalism, kindness, and ability to handle situations quickly and effectively.

Comment from Fred W. of Hannah the Pet Society Business Owner

12/13/2018 Jay--thanks for taking the time to write this and for your shout out for Brittany. Thanks also for adopting a rescue pet, which came from a California shelter and did not have a bright future before being rescued by you!

Fred

(5-Star Filtered HEC2 Review)

Sunny W. Oregon City, OR 92 friends 1 review

11/18/2018

My heart is so happy today thanks to Hannah. I have been a member since they matched me with my beloved nearly 6 years ago. I have received top-notch preventative care and exceptional emergent care. Yesterday, I adopted my new dog, Piper. She came to my attention through an email from Hannah. I contacted Kylie Regalo through email and within a week I got to meet, fall in love, and take home my beautiful dog. Kylie's professionalism and passion are clear. She helped me every step of the way, juggling my adoption with many others that were happening yesterday. Her love for her job is infectious and I'm sure helpped many pets get adopted yesterday. There were several others who helped, whose names I don't recall. There was also Dr. Horner, whom I adore and have entrusted my pets to for nearly 20 years. No better care. No better connections. I can't recommend Hannah enough and I'm super happy to give Piper a home and train her up and spoil her rotten. Thank you.

Comment from Fred W. of Hannah the Pet Society Business Owner

12/13/2018 Sunny--thank you for the kind words and the recognition of Kylie and Dr. Horner. And congratulations on Piper, who is one lucky dog to have you!

Fred

(5-Star Filtered HEC2 Review)

Alison T. Happy Valley, OR 84 friends 1 review

11/15/2018

I had a wonderful experience adopting a dog. Kylie was super helpful in helping us select a dog that would be the perfect fit for our family. She was very friendly and even checked in with us after the adoption. Carly was also very helpful and informative as we were signing up our new pup with Hannah for any and all of its health care needs.

Comment from Fred W. of Hannah the Pet Society Business Owner

1/4/2019 Allison--thanks for writing this review and for the shout out for Kylie and Carly. Thanks also for adopting a rescue pet--it takes a special person to be willing to do that because they often have had a difficult past resulting in some short term additional work , but it always is worth it!

Fred

(1-Star Unfiltered HEC1 Review)

Spraige R. Portland, OR 119 friends 13 reviews

11/14/2018

Hannah The Pet Society lost my dog's paw prints. I had my dog for almost 12 years, he was my very best friend. He got cancer - they gave him a few weeks to live. In the month he held on Hannah never once reached out to offer services such as urn choices, engraving, clay paw prints... NOTHING. The day that I made the hardest decision of my life.... while I'm in the room with my dog sobbing, they handed me a folder with these services. If you have ever had to euthanize a pet you understand that your state of mind is not in a normal state to say the least. Once he slipped away and I was able to breathe Hannah the Pet Society offered ink paw prints - I said ABSOLUTELY I wanted these and that day even with everything going on I said please don't mail them! They said ok! Time went on, no paw prints.... these were extra special to me because he never let us touch his feet so I was never able to do it and I wanted to get a tattoo of them. No one knew what happened to them, no one knew who was supposed to mail them, handle them, no one knew anything. The paw prints disappeared into thin air and they were gone how would a company lose something so sentimental? Why wouldn't better policies be in place so that one or two people deal with the prints, maybe employees signing off or charting in a file when they were mailed or charting what was done with them - even though I requested that they not be mailed. At one point an employee stated they saw the paw prints with a sticky note that said do not mail. I checked my mail everyday for weeks, called the Tigard location, went to my previous address looking for them. Hannah's response was like sorry they are gone - people make mistakes. No letter of apology, no card saying sorry for the loss of your pet... NOTHING. Hannah seems overbooked and understaffed. During visits it feels rushed and if you diagnose a pet with a few weeks to live - at the very least mail out the damn packet of options and services. One other thing is, if you want your pets ashes returned you have to pay separately. Hope whoever chooses to use them has a better experience because this really sucked.

Comment from Fred W. of Hannah the Pet Society Business Owner

11/14/2018 Spraige--To error is human. We have literally spent hours on the phone with you apologizing for this inadvertent mistake. Paw Prints for deceased Pets is a thoughtful, complimentary gesture we make at a difficult time for a Pet Parent. In addition to apologizing over and over and over again, we even paid for your cremation costs, which we were not required to do. In response, you threatened to trash us on social media, which you are doing with this post and elsewhere, if we did not provide you for three years of free service and send you $3,000 "so you can grieve". These requests are absurd--we made an innocent mistake--and it was on a free service to boot. While we genuinely feel bad about the mistake, we are not going to be held up by threats to say bad things about us on social media. We don't want to burden you any longer with having to deal with us, and vice versa. Consequently, we will be reaching out to you to arrange your exit from our program. We wish your Pets nothing but the best in the future.

Fred

(1-Star Unfiltered HEC2 Review)

Uni P. Beaverton, OR 88 friends 11 reviews

11/13/2018

Update. They will no longer be providing food through the program and are increasing prices at the end of the year(happening every year now) and offering less services. How does that even add up? I definitely have lost faith in this company and am looking into now options for my little buddy. They have lost almost all their staff and have hired on new people who don't know much and are all in training (if all the employees left maybe that days something about the company) yes feel like we should pay more for staff with a lack of knowledge. So to summarize you will pay more then ever before for a less trained staff who don't know your pets and will no longer receive food with your program and the price increases per pet on your existing program because they can just do that whenever they want and your just subject to their changes (in my 4 years every change has been for the company not the customers) I have nothing good to say left about the company. Before referring your friends or signing up yourself if your not already a member remember it won't be the same program in a year and you have no say or can't do anything About it exept smile and pay more for less every year. They admit to taking on around 45 new clients a month (on average $100 per pet so $4500 extra in Revenue every month) yet don't ad more locations or any new options to the program they only charge people more and more and more while they are making more money. I just want all this information out there for people to know before make me an uninformed decision about doing business with this company. I was uninformed and made the mistake and would just prefer other people knew Hanna before putting your trust in them. Can't wait for my next update. Will be updating more often

The hannah program use to be nice but man trying to get treatment for your dog anymore is such a nightmare and then to top it off the lack of compassion for my dogs fear of people is getting unreal. At this point everyone who works here has met my dog and knows he's super scared of people and uncomfortable in public setting yet they seem to not care with how they treat us. I schedule appointments ahead always and still never get seen when my time comes, sometimes not for up to an hour after. I've started calling ahead to make sure we're all good and that doesn't seem to do me any good. My dog is scared waiting in that lobby filled with people and crying dogs and shouldn't have to be put through that because you guys can't keep your scheduling together. I even let the employees pick what day and time is come so it is %100 on the fault of the company and the team. This happens to me so often now I am starting to hate this place. I used to recommend this company to friends... Haven't done that in a long time now. And regret the ones who did join because I talked about how amazing the company used to be in my eyes.

Comment from Fred W. of Hannah the Pet Society Business Owner

12/13/2018 Uni--thanks for taking the time to write these reviews. Regarding the food, our sole supplier of TLN, which is over two-thirds of our food, unexpectedly decided to get out of the business. It is great food and we can't replace it at anything less than about three times the cost of TLN--which most of our Members cannot afford. We are not happy about it, but some things we cannot control. Please note, however, that the monthly billing will be reduced by the amount that was previously paid for food when we could provide it (which is obvious but its not clear from your note that you realize that).

We have suffered turnover and labor costs have gone up everywhere, but particularly here in Portland. That is why we had to raise our pricing--to get quality people we have to pay appropriately and we only want quality people. We are still an early stage company and are just short of break even, so you are wrong when you say the price increases are so we can "make more and more money", although we certainly do want to achieve profitability while keeping our pricing as low as we possibly can .

I am not happy about your description of our lacking compassion for your Pet and am going to look into it. Once I have I will send you a private message.

Fred

(5-Star Filtered HEC2 Review)

Angelica P. Portland, OR 0 friends 1 review

11/12/2018

This was our first kitten adoption! Kylie went above and beyond to provide all the necessary information we requested! While at the adoption center she checked in on us and answered any questions we had. Once we adopted our kitten we recieved a few follow up emails from her to make sure our kitten was doing ok and to check if we had any questions! Outstanding service!

Comment from Fred W. of Hannah the Pet Society Business Owner

1/4/2019 Angelica--thanks for taking the time to write this review and for recognizing Kylie. And welcome to our program!

Fred

(4-Star Filtered HEC1 Review)

Lori J. Portland, OR 0 friends 2 reviews

10/31/2018

We've been a member of Hannah for about 3 years now, & I really like having everything covered for one monthly fee. The only complaint I have is that there is no Emergency place on the east side. Like right now, our cat is acting very lethargic, & favoring one side of his mouth. He acts dazed, & when I called the east side location, they were closed, & I was told that the west side, Washington Square, had an emergency office. We were willing to go there, but I couldn't get an answer when I called. Why can't they have a place on the east side to handle things like this??

Comment from Fred W. of Hannah the Pet Society Business Owner

11/6/2018 Lori--we fully intend eventually to have emergency services at both of our hospitals--we just need to get a little bigger to for it to be cost justified. I am not happy to hear that you did not get an answer when you called our west side ER--that is not OK and I want to apologize for that.

Fred

(5-Star Unfiltered HEC2 Review)

Kelsey C. Vancouver, WA 0 friends 2 reviews

10/30/2018

I am not a client, however I was referred by a friend and I went online for a quote not realizing that you had to be in or near the Portland area to get the most out of their services that you could. I can't speak to their coverage since I'm not using them (however my friend and her husband have saved thousands of dollars on their boxer and their cat) but i can speak to their customer service. Not even 5 minutes after submitting for a quote, I got a call from Sarah with Hannah the Pet Society and she was so cheerful and excited to help me. When we both realized it wasn't a great option for me being out of state I asked if she could recommend any other options for me in my state and she did! Super helpful and amazing. She made me feel like a dog owner not just a number.

Comment from Fred W. of Hannah the Pet Society Business Owner

11/7/2018 Kelsey--thanks for taking the time to write this review and for giving a "shout out' for Sarah. Over time we plan to grow nationally and we hope in the future we will be able to provide services in your area.

Fred

(5-Star Filtered HEC2 Review)

Kathleen V. Newberg, OR 0 friends 1 review

10/26/2018

I was recently at your store to inquire about your memberships. I have been wanting to get a cat but, was hesitant due to the costs and not fully understanding how your company worked. Sadie was AWESOME! She explained everything in detail and put up with my relentless questions. Sadie had a smile on her face the entire time. I want to say THANK YOU Sadie I'm on my way to being the crazy cat lady!

Comment from Fred W. of Hannah the Pet Society Business Owner

11/7/2018 Kathleen--thanks for this review and the recognition of Sadie. There is no such thing as a "crazy cat lady" in our view, however! We are glad our program helped you to decide to bring a cat into your family--that is what we are all about.

Fred

(5-Star Filtered HEC2 Review)

Joanna W. Newberg, OR 0 friends 1 review

10/26/2018

I have been with Hannah for 3yrs, and I have loved them since day 1. It gives me peace of mind knowing they are well taken care of. Sadie will always greet me with a smile when I come to pick up their flea meds, and she is always very helpful.

Comment from Fred W. of Hannah the Pet Society Business Owner

11/7/2018 Joanna--thanks for taking the time to write this review and for recognizing Sadie's efforts!

Fred

(2-Star Unfiltered HEC1 Review)

David G. Crestview, FL 75 friends 25 reviews

10/26/2018

I have been a customer of Hannah for three years with two pets insured. This means I pay the monthly subscription fee for the two cats.

The way I view the 1 through 5 stars is that 3 is average, which is why I am going slightly below average with the 2.

Initial adoption and matching process: Excellent and well thought out. I have been wanting a cat but was unsure of how to pick the perfect match for the type of person I am and how I live. Their process of questions and answers picked a perfect cat for me. They no longer adopt cats from what I understand but when they did, this process worked out so well for me. Right now she is 11 years old and I was matched up with her when she was eight years old. It was love at first sight. I am very grateful to the gentleman who helped me get matched. He's from New York and I have just relocated from New York and it was a great experience working with him and finding the perfect pet.

Customer feel: Overall there are positive aspects to having your pet taken care of here. One is that the personnel are super friendly. They are welcoming with a smiling face. They always are happy to see your pet. The waiting room is very comfortable. The overall vibe is very positive.

Medical care: I like the one price takes care of everything kind of value. I had instances where one of the cats not feeling well and I don't have to wonder about pricing. Whether they take x-rays, give a shot, provide a flea treatments, treat an eye infection, or spay/neuter, the price is all covered within your monthly subscription price. This provides a lot of reassurance or moments when you hear the worst and think that it may cost you 1000 or $2000 to get a serious illness taken care of. This is by far the biggest benefit to being a member of Hannah.

Accuracy of dx/treatment: This is the significant reason for the review of two stars. We recently moved and canceled our subscription. We requested the medical records for the new veterinarian. We had received some very bad news from Hana which brought us to tears. It seemed so definitive and factual. Without getting into detail and upsetting people, the bottom line is that we were given some really bad news with this very young cat. I went so far as writing a blistering email to the breeder for her tactics of making money at the expense of raising animals with a certain condition that was genetic with her mom and dad cats on premises. After the new veterinarian who was very alarmed that the condition of this cat may have looked into it further and conducted her own urinalysis and blood tests and x-rays, the condition is far from the truth. It makes sense for a few reasons. There was a lot of confusion when the diagnosis was given and the real reason why the cat initially was sluggish and in pain once a month for a couple of months in a row was because she needed to be spayed and was going through her time of the month. Once she was spayed she had no further sluggishness, extensive meowing, or other maladies. As the current veterinarian pointed out, they said that they were told that the condition was highly likely based on their review of the cat but there was nothing definitive to prove it. So what is the point of the x-rays, and tests done at Hannah if they are going to say that there was a high likelihood based on what I told them the problem was? The current test by the new veterinarian prove that there is nothing wrong. There was also no reoccurrence of the symptoms that I had reported from over a year ago. She acts and eats quite normal. Enough said and people can takes sides on this one but I suppose this is why humans get second opinions. I failed to do so because I trust that my monthly subscription would provide accurate diagnosis and treatment.

Grooming services: I was very pleased with grooming services by a lady named Hannah, which is not a mistake, yes her name is Hannah. She was absolutely outstanding with cats. I had gone through for groomers over three years and by far she was the best and we used her every 3 to 4 months for keeping their fur under control.

Food service: They offer a monthly food service that I took one month of upfront. My cats did not like the food and I did not want to make them struggle and force them to eat it. I'm sure it was very healthy but it just did not work out. The price was great though and they even offer a delivery except that I live outside the delivery area which is another reason why it was not useful for me but many of you may find that to be a great value add.

Hopefully this is self-explanatory and explains the two stars which is not condemning these folks. It's simply saying that they failed to make the mark in a pretty serious instance regarding medical delivery which is the core function of why you buy into these services. However they definitely made the mark in all the other aspects.

Comment from Fred W. of Hannah the Pet Society Business Owner

11/8/2018 David--thanks for this lengthy review, which was largely positive other than the issue with the cat diagnosis. I would like to look into that further but we are having trouble locating you in our system. Can I ask that you send me a private message with your last name or your Pet's name so I can investigate that issue?

Fred

(4-Star Unfiltered HEC2 Review)

A C. San Francisco, CA 0 friends 1 review

10/23/2018

Im very thankful for Hannah's pet society for hosting the event and connecting me with echo. He is an amazing dog and the experience was easy and comfortable. Kylie was a big help in coordinating with the other rescue so I could meet echo!!

Comment from Fred W. of Hannah the Pet Society Business Owner

11/7/2018 AC--thanks for writing this review and for the shout out for Kylie. Thanks also for providing a great home for Echo, who came from a shelter and, therefore, had an uncertain future until rescued by the rescue group and then placed with you! Nothing makes us feel better than helping place a great shelter dog in a great forever home!

Fred

(5-Star Filtered HEC2 Review)

Lynn J. Tigard, OR 0 friends 2 reviews

10/21/2018 Updated review

I had the best experience at the tigard lovation. I virtually no waiting i was actually seen within 2 min of my arival wich was nice and our nirse stephanie answered every question we asked her we really felt like she knew exactly what our worries were and how to educate us and make us feel like we could handle anything. I know feel lile i inderstand exacly how to take care of my pet when before i was a little scared and felt incompitentant with my dogs health issues. I no longer worry because stephanie took al the extra time i needed to educate and help e understand what i was doing and why i was doing it... Knowladge is power she says and with knowledge anuthing can be handled.. Thank you stephanie you changed everything about i felt about my confidence in raising my pet.

10/7/2018 Previous review

I had the best experience. I have been apart of hannah for years but recently i went to hannah and the nurse that helped me was extremely knowledgeable. She made me feel like i was a great pet mommy and she complimented myself and my little guy. She answered all my questions with confindence and made me feel safe and confirmed i was at the best place i could be for my pet. Nurse Stephanie in tigard was simply the best.i reccomend this place with no hesitations to anyone who truley wants the beat for there animals.I really felt like i was apart of the process

Comment from Fred W. of Hannah the Pet Society Business Owner

10/12/2018 Lynn--we really appreciate your making the effort to write this review and for singling out Stephanie. Your Pet is a member of your family and it is important to us that you know we feel that way and that we treat you and the Pet accordingly.

Fred (5-Star Unfiltered HEC2 Review)

Cathy B. Beaverton, OR 0 friends 4 reviews

10/18/2018

I came to Hannah looking for a dog for my elderly parents at a dog adoption. Kylie greeted me answered all my questions and was ready fo me the day my parents came to pick out a dog. We found the perfect dog for them that loved them as much they fell in love with him. Hannah was such a perfect option for them so they do not have the stress or worry about the dogs vet and dental care. The doggy limousine was the seller since my parents have trouble getting around the dog can be picked up and dropped off for pet care. They had a wonderful experience at Hannah and are very very happy with their dog. A perfect match. Thank you Hannah and Kylie for making this such a great experience for my parents !!!

Comment from Fred W. of Hannah the Pet Society Business Owner

11/7/2018 Cathy--thanks for taking the time to write this review and for your recognition of Kylie. Thanks also for helping us accomplish our mission which is to help Pets live the longest happiest and healthiest life possible in the right forever home. Our rescue matching program helps place Pets that come from shelters, whose future was in serious doubt, into great homes like your parents. And then our program makes having a Pet and giving it the great health and behavior care it deserves affordable. Stories like yours make all of us feel great about what we are accomplishing!

Fred

(5-Star Filtered HEC2 Review)

Brittany J. Boring, OR 0 friends 1 review

10/17/2018

Best experience that I have had with Hannah's so far! Dozer who is my pit mix rescue, went to the Portland location for his neuter. Dozer is afraid of new friends at first and before the appointment, I spoke with a couple staff members, letting them know about Dozer. I was highly impressed with how Hannah's staff handled the situation as I was very nervous about it. Our main nurse was Bree and she was outstanding! Best nurse that I have met. She allowed Dozer to take his time to warm up to her, she let me assist her with giving him the medication and she even let me comfort him before he went back to fall asleep. Because of Bree, not only did Dozer feel safe but I felt the comfort and love that she had for my pet as I do. That appointment made me appreciated Hannah's, although they have had their ups and downs, it is the experiences like that one, that has kept me as a member.

Comment from Fred W. of Hannah the Pet Society Business Owner

10/17/2018 Brittany--thank you for writing this review and for recognizing Bree's efforts. And also I wanted to give you a shout out for adopting a rescue dog. They often are a little more work because they have come from difficult circumstances (that obviously are not their fault) but in understanding homes like yours they end up being fantastic members of the family!

Fred

(5-Star Filtered HEC2 Review)

Spencer C. Downtown, Portland, OR 195 friends 3 reviews

10/10/2018

We had an incredible experience working with Kylie, who helped us adopt our newest family member. She walked us through the process of the Hannah Society membership and I can now rest at ease knowing that treatment, training, and even a serious surgery (heaven forbid) is covered. Now we can focus on the fun of getting to know our dog Winston, and the amazing adventures ahead!

Comment from Fred W. of Hannah the Pet Society Business Owner

10/12/2018 Spencer--thanks for taking the time to write this review and for your "shout out" for Kylie. Winston is a lucky dog!!

Fred

(5-Star Unfiltered HEC2 Review)

Angela J. Happy Valley, OR 0 friends 2 reviews

9/25/2018

My dog got into chocolate with macadamia nuts. Aaron and the team at Hannah were great getting my guy in and caring for him overnight. Thank you for the compassionate care.

Comment from Fred W. of Hannah the Pet Society Business Owner

9/28/2018 Angela--thanks for writing this review and for recognizing Aaron's efforts. I'm glad everything is fine with your dog--that chocolate can be tempting but its not very good for them!

Fred

(5-Star Filtered HEC1 Review)

Dannii B. Portland, OR 0 friends 1 review

9/21/2018

My husband and I can't say enough about Hannah honestly!!!! We have 3 dogs all different sizes, ages, and personalities: chihuahua, frenchie, and ridgeback. You can imagine how crazy our house is! Our chihuahua is old and all of her dental work and medication has been taken care of because she is under the Hannah plan, and she has sever anxiety so she is in behavior class with Dr. Tripp who we LOVE that helps with all her problems that goes way beyond that. Our ridgeback is also in behavior classes with Dr. Tripp to help him with his issues. The frenchie and the ridgeback are in adult classes with other dogs on saturdays with Tori and she is also so so amazing as well!!! Hannah not only takes care of your medications on the hannah plan they also help with classes and have private classes for special needs hehe. Dr. Tripp and Tory are amazing, but from the moment you walk in you will know that your pet is in good hands everyone there is so sweet and so great to your best friend. Trust me I have 3!!! Hannah also has a food plan that is all natural food and delivered to your front door for an extra price, but so worth it! When you can eat it you know its ok for your furry baby!

Thank you Hannah! Dannii, Cody, Chopstix, Gabbii, and Anakin

Comment from Fred W. of Hannah the Pet Society Business Owner

9/28/2018 Dannii--our team really appreciates your taking the time to write this review. Thanks also for taking the time to take advantage of our training and behavioral services, which are a huge part of our program--they enrich the lives of your Pets and your experiences with them!

Fred (5-Star Filtered HEC2 Review)

Bobbi G. Estacada, OR 0 friends 4 reviews

9/17/2018

I have 3 dogs as members of Hannah the Pet Society. One requires maintenance meds. and continuing maintenance ear meds. One is 14 years old and Hannah didn't care she is a larger shepherd mix. They signed her up and knew she needed surgery. If not for Hannah I would have had to put her to sleep because be real. Who is going to pay for surgery on a dog who is limited on years left to live? Maybe some but much as I love my dogs I'm a realist. I'm so sick of people screaming that Hannah is bad because they heard this or that on the news. So they are half cocked verbally shooting bad info. When I read the reviews of members I just shake my head because half of them clearly didn't bother to read the sign up info or bother to understand the contract they signed. If they did they wouldn't be able to leave the bad reviews they are leaving. HUMAN error. READ and Understand what you are agreeing to or don't sign up. That goes for anything in life but realistically people sign without bothering to read or understand then want to play victim. SAD. As for the people who expect miracles? Upset because their cat was affected by bad smells, barking dogs, strange noises? Well, this is not even worthy for review's sake. Hannah is GREAT! I don't know about their adoption service department but their vet care and food and food delivery is AMAZING! Their food is the one and ONLY food that FINALLY stopped our Doberman's diarrhea and vomiting! We tried every food and diet with no real results before Hannah and were spending a FORTUNE. Hannah is literally the best thing that ever happened for me and I've had dogs my entire life! I wish I had Hannah when my Yorkie got a liver issues. I wouldn't have had to put him to sleep! So take these bad reviews with a real grain of salt. Really look at what he people are whining about before you shut the door on the possibility of a blessing to your pet and your bank account and your peace of mind.

Comment from Fred W. of Hannah the Pet Society Business Owner

9/28/2018 Bobbi--our entire team really appreciates your review and defense of what we do and are all about. Our concept was designed to help more Pets end up in the right homes; to enable more people to be able to afford to have Pets without having to worry about an unexpected illness or injury expense they might not be able to afford; and to eliminate the necessity of having to put a Pet asleep before medically it should be because a procedure could not be afforded. And while in today's world there always are negative comments in social media about everything, we know our program is working because many many people like you tell us so. Fred

(5-Star Filtered HEC1 Review)

Kathryn M. Portland, OR 0 friends 2 reviews

9/8/2018

My cat has been a Hannah pet for four years. He is 18 years old and would most likely not be alive without them! As a pet mom of an elderly cat, I am constantly worried and bringing him in to have him looked over. They welcome me every time and give him a thorough exam. Everything he needs is covered and all their staff is warm and friendly! Dr. Titterington is such a wonderful vet! He always explains everything well and always eases my worries! As you can imagine, I am constantly worried about quality of life at his age, but I know I would have had to put him down a long time ago had he not had their wonderful care and coverage. Puddin' and I can't thank you guys enough! We have had many many years of wonderful cuddles and love which I wouldn't have been able to afford without you guys! So much gratitude!

Comment from Fred W. of Hannah the Pet Society Business Owner

9/28/2018 Kathryn---thanks for your kind words and the recognition of Dr Ron, who is fantastic. One of the great things about our program is that Members don't have to worry about the costs of bringing their Pets in more often, and for pets like yours at 18 years old, its to be expected that there are going to be more visits--that is as it should be and certainly appropriate!

Fred

(5-Star Filtered HEC1 Review)

Linda W. Tigard, OR 0 friends 2 reviews

9/6/2018

We adopted a rescue dog who has had multiple behavioral/health issues which were a result of being rescued from the CA fires and then put in an overcrowded kill shelter. As a result of being on the streets she became pregnant. We have been to Hannah many times over the last 4 months. I am so thankful for Aaron T., nurse/tech. He is so good with our little girl and patient. She doesn't let anyone pet her or touch her but she is so at ease with Aaron. He can carry her around and she is calm. He is amazing with her and I am so very grateful that he is there. Hannah Society has made it affordable for us to have adopted her and get all the care she needs. Thank you.

Comment from Fred W. of Hannah the Pet Society Business Owner

9/28/2018 Linda--thank you for taking the time to write this review and for your recognition of Aaron--it means a lot to us when one of our Team Members, all of whom are Pet lovers and have Pets on our program, is able to connect with a Pet that otherwise may have anxiety at the Hospital. Thanks also for rescuing your dog --it is likely that you have saved her life and I am sure she will repay you with the pure love and affection that you deserve!!

Fred

(5-Star Unfiltered HEC1 Review)

G P. Clackamas, OR 0 friends 9 reviews

9/3/2018

Great service! The vets and staff are great - friendly and knowledgeable. The facilities are clean and well maintained. Nurse Natashia did a great job with our little guy. She was very informative. We have been members for about two years and our experiences, both at Mall 205 and Tigard, have always been great!

Comment from Fred W. of Hannah the Pet Society Business Owner

9/28/2018 GP--thanks for taking the time to write this review and for the shout out for Natashia--we really appreciate it!

Fred

(1-Star Unfiltered HEC2 Review)

Carolyn E. Portland, OR 0 friends 1 review

8/31/2018

The worst service I've ever experienced. My dog has been in several times for allergies and ear infections. Nothing has helped, I get mixed information depending on which vet I see, I couldn't schedule his neutering until 4 months out, and now they scheduled an appointment for us and forgot. I came into the office with the reminder card they wrote out for me, and they never saw my dog. What a waste of 50 minutes. And now I'm being hassled because I want to cancel. Worst place ever. If you're going to charge a membership fee, make it worth it and make leaving easy. Otherwise you guys look like jerks.

Comment from Fred W. of Hannah the Pet Society Business Owner

9/28/2018 Carolyn--we are sorry you and our program were not a good fit. Our records to not agree with your assertion that you did not see a doctor when you came in for your appointment and you are not being "hassled" about your cancellation, which you are free to do at any time as long as you comply with the contractual terms you agreed to. Out team also did not appreciate your language in your communications with us. Nonetheless, we wish you and your pet nothing but the best.

Fred

(1-Star Filtered HEC2 Review)

Sarah S. Portland, OR 0 friends 2 reviews

8/27/2018

We signed up at Hannah when our dog was about 5, mostly because of the food delivery, but also because the program advertised to provide high quality medical care. Over the years, they have changed food a handful of times saying it was better (read: less expensive for the company). I did some research, a couple of times and found that the nutrition was sub-par by my standards. We stuck it out.

Over the years, she developed a skin condition. We were told it was fleas and they gave us flea and anti- itch medication. Didn't work. Switched the meds, still didn't work. She chewed incessantly, continually created hot spots and the fur on her back was getting thinner. Every time we took her in it was a different vet who just said it was fleas. It felt like a guilt trip. (read: high turn-over and too lazy explore something other than what's on the chart...or maybe it would cost more) We stuck it out.

When she was 6 or so, she started developing an early cataract. They said that was not something to be treated since she had another good eye. We were told that if there was a problem with the second eye, they would address it. Now her "good" eye is cloudy and we were told by the most recent new vet that cataract surgery for dogs really doesn't work that well and that hearing and smell were more important. (read: we don't want to perform the surgery because it's expensive) This was the last straw.

Called to cancel and the rep (who's name I won't mention since I doubt he'll be there long) we talked to felt like a used car salesman that won't give up. Then, they said we needed to "buy our dog back" for $156 because we signed ownership over when we signed the original contract. We did not and never would have (seriously, I have a copy of the original contract which specifically refers to a cancellation fee). He actually argued with us that we needed to buy our dog back. Maybe it's semantics, but it is extremely important to us that Hannah NEVER owned our dog. We actually had to sign a Pet Ownership Transfer Agreement to get rid of them.

After one visit to Banfield, she has new meds and a new regimen for her skin and it's feeling an looking better (they didn't even say word "fleas"). We have also been referred to a doggie optometrist for her cataracts.

Do no trust Hannah the Pet Society (Washington St, Portland)

Comment from Fred W. of Hannah the Pet Society Business Owner

9/28/2018 Sarah--first of all, changes to our food have been very modest; have been improvements; and have had absolutely nothing to do with cost (in fact our costs are up), so you have bad "facts" on that point (actually you have no facts on this point--just opinions erroneously posited as facts) . Second, you were told on a couple of visits that your Pet had fleas because-----your pet had fleas. It happens--fleas unfortunately like dogs! Third, your characterizations of our doctor's comments are completely inaccurate--we do cataract surgeries all of the time when it makes sense. Fourth, the contract you signed says what it says--if you don't like what it says, you should not have signed it---rather than write a social media review that claims the contract does not say what it says, you should reread it. The language is right there in black and white.

Fred

(1-Star Unfiltered HEC2 Review)

Mark R. Portland, OR 0 friends 1 review

8/27/2018

Writing this review while still waiting for my appointment. This is our 3rd time in for my dogs allergies over the past 3 months and still can't find a solution. Now our appointment was for 2:30 and we are still waiting at 3:15. So tired of coming and having to explain the same stuff over again when we're still trying to solve the same issue. I mean are they even taking notes. Love the concept behind Hannah, but this location seems to have very little concern for their patients. 50 minutes late now and I'm walking out.

Comment from Fred W. of Hannah the Pet Society Business Owner

9/28/2018 Mark--this review is regarding the same Pet as Carolyn E's review above--which is kind of double dipping but I guess that is your right in social media-ville. Anyway, as stated above, you and our program were not a good fit but nonetheless we wish you and your pet nothing but the best.

Fred (5-Star Unfiltered HEC1 Review)

Katie S. Portland, OR 60 friends 10 reviews

8/16/2018

I usually go to the Tigard Hannah but I decided to try the 205 location out today. I am so impressed. I took my dog in to drop a stool sample off but they were able to get her up to date on her vaccines as well. The wait wasn't longer than 30 minutes. I have seen my dog get shots before and it's usually traumatizing. The last round it took 4 people to hold her down. Today was the opposite. Natashia was amazing! She offered to to do the vaccines in the room with me. She just scratched my dogs ear and pet her while she did the vaccines. Basil didn't even realize what was happening. She did this 4 different times! My dog left a happy pup!!! I am so thankful!

Comment from Fred W. of Hannah the Pet Society Business Owner

9/28/2018 Katie--thanks for taking the time to send this review and for recognizing Natahia's efforts with Basil. Dogs sometimes can get nervous when going to the vet (people too when they go to the doctor-you should see me when I have to go to the dentist!), and its great that we were able make everything more comfortable for Basil. I am also happy to hear about the short wait time----wait times are always a challenge and we will never be able to be perfect because we can't always predict walk in patient flow or emergencies, but it is a priority for us to get better.

Fred

(5-Star Unfiltered HEC2 Review)

Josh K. Portland, OR 103 friends 3 reviews

8/15/2018

Sarah and the entire team at Hannah the Pet Society have been awesome! Every question has been answered and we know they care about our pet. Their onboarding process was very smooth and we completely understood what we were getting with Hannah. Although more expensive that Pet Insurance, Hannah covers considerable more, and no deductables. We know our pet is in the best hands with Hannah the Pet Society!

Comment from Fred W. of Hannah the Pet Society Business Owner

9/28/2018 Josh--thanks for your kind comments, which our team really appreciates! I think, however, that you might be referring to Wellness Plans, which only cover defined preventive care and not any illness/injury care rather than "insurance", because our pricing is way below any "insurance" pricing I have ever seen. If I'm wrong though, would you mind sending me the name of the insurance you think is cheaper in a private message so I can research it?

Fred

(5-Star Unfiltered HEC1 Review)

Don G. Southeast Portland, Portland, OR 34 friends 1 review

7/18/2018

This place is Amazing. I'm a disabled veteran and I was recently approved for Hannah's loving hands program which means my new pups medical and nutritional needs are covered so I don't have to worry about him receiving the care he needs, when he needs it. I took Scout in on Tuesday and Heather D. helped us get set up. She was very personable and helpful and made sure all of my questions were answered. Now if you're reading this you may wonder, why five stars so soon? Well this isn't my first experience with Hannah. I was gifted a pup a number of years ago when I returned home from my last Iraq deployment. He was by my side and helped me through some tough times. He got really sick when he was around 5 years old and I tried to get him help but the local vet wanted... well, a lot more than I had laying around, just for basic testing to find out what was wrong and if anything could be done. A friend suggested I give Hannah a try so I did and I am forever grateful. Hannah not only saved my pup and gave me a few more years with him... it was also at a price that made sense. So with my new pup, going to Hannah was a no brainer and I can't imagine ever going anywhere else.

Comment from Fred W. of Hannah the Pet Society Business Owner

8/7/2018 Don--thanks for taking the time to write this nice review--it makes all of us feel good We are proud of our Veterans program--thanks for your Service--it is the least we can do in return.

Fred

(2-Star Unfiltered HEC1 Review)

Ernesto D. Bend, OR 301 friends 2 reviews

7/17/2018

I don't normally write reviews, especially when negative situations are only a single occurrence, but I am severely disappointed by my experiences in just the past two weeks of membership.

In the past 3 visits I have had to wait over an hour each time I came in WITH AN APPOINTMENT. Today I was set up to have a 1 on 1 obedience training that lasts 30 minutes and I waited over 30 minutes just for the session to begin.

The company promises a lot and you are lured in by the sales people who are quick to get you in the door, but once you're a member be prepared to wait for hours just for basic care. My time Is worth quite a bit and they are robbing me of that.

I've called to complain and understand what takes so long and they just leave me with broken promises and tell me a supervisor will call me, but they never do.

What kind of business can survive with such crazy wait times. At least at the DMV I am not paying them $65 a month to make me wait.

Be warned. Once you're in, it's almost impossible to leave because of the $350 cancellation price. -

Comment from Fred W. of Hannah the Pet Society Business Owner

8/7/2018 Ernesto--Wait times always are a challenge at both human and veterinary hospitals because the doctors often need to prioritize depending on the seriousness of the cases they are facing at the time. Nonetheless, we know it is frustrating whenever a Member has to wait, particularly when they have made an appointment, so I am sorry you have had to experience some waits--we do know your time is valuable. Regarding cancellation, you can leave our program at any time---the $350 is not a cancellation fee--it is a repurchase price and is lower than the value of the exam your Pet received (that you were not charged for) when you joined our program.

Fred

(3-Star Unfiltered HEC1 Review)

Dustin M. San Francisco, CA 8 friends 1 review

7/10/2018 Updated review

Though the first time I went to the groomers here, it wasn't the best experience for me, the customer service that Hannah provides is excellent. And I will give the groomers her another shot.

6/20/2018 Previous review As a clinic it's alright, but never get your pet groomed there. We have a Pomeranian and we asked them to trim her a bit because her hair had gotten a little long, but to keep it a natural Pomeranian style. We come back like 6 hours later to find, that the groomer probably wasn't paying attention. She haircut our dogs her unevenly and into something that definitely wasn't a natural Pomeranian style, she came out looking like a lego. PLEASE DON"T GROOM YOUR PET HERE!!!!

Comment from Fred W. of Hannah the Pet Society Business Owner

7/10/2018 Dustin--our groomers are independent contractors but we clearly feel responsible whenever one of our Members is unhappy with a groom received at our facility, so I want to apologize for your less than satisfactory experience. We have discussed the matter with the responsible person and I have instructed that you receive a refund for the amount you paid for the groom.

Fred

(4-Star Unfiltered HEC2 Review)

Samantha S. Santa Rosa, CA 4 friends 3 reviews

6/12/2018

Hannah gives me great peace of mind for my beloved pets safety and health however it is a business and they want your money. We were forced to put our dog on an extra agility program because he has Aussie in him (we adopted him from Hannah) at the time they said he was a rescue we have since learned that is not true but there is also NO WAY he is full Aussie. More like half Pomeranian half Aussie. We have never taken advantage of the agility training and never will, however we can not remove him from that plan.

Now the food plan, in theory amazing! But for the last month I have been trying to decrease the amount of food delivered. My 19 pound dog should not be receiving 21+ pounds of food per month. I made several calls where the front desk said they have taken care and our bill will be adjusted. But nope, I finally got sassy with the front desk and they transferred me to the food department (why I had never been transferred there before is beyond me) in talking to him I found out the food had been adjusted to 10 pounds for the next delivery yet we are still paying and additional $32 compared to our other (very large dog) who is a Hannah member just not on the food program, so WTF! Since they changed the program and the general tone of what Hannah offers I have felt old members were uninformed and they just kept trying to charge us the same. I still don't get straight answers when I ask questions about billing or the adjustments made to our plan. Now having insurance on our pups is amazing, I never have to fear I wouldn't be able to afford to save them if something happened. It just the communication and business side of Hannah that you need to keep an eye on. -

Comment from Fred W. of Hannah the Pet Society Business Owner

7/11/2018 Samantha--thanks for taking the time to write this review. Like you, I am unhappy with the fact you had to make several calls to have your food issue addressed---that is unacceptable and I want to apologize for that. I have confirmed the issue has been handled. The billing differences between your two Pets is due to one including food and the other not. Fred

(1-Star Unfiltered HEC2 Review)

Marlaina I. Gladstone, OR 187 friends 4 reviews

6/7/2018

I recently adopted a puppy from Hannah and was not sure if I would remain a member after purchasing him or not. When I went in to pick up my new puppy I asked the representative I spoke with, Leah, what the cost would be if I pulled him out after leaving and she said that if we pulled him out before he got neutered we would just have to pay the $350 pet repurchase price. We decided to leave the program after less than a month of owning our dog and when I spoke with Andrew in their member services team he told me I was liable for not only the $350 but the pet repurchase fee prorated to include all of the months remaining in the year which added an addition $146 to the fee. I told him that I had asked the question about how much it would be directly and was provided with misinformation which both my partner and I were in the room with Leah to hear. He had Leah call me directly and I reiterated what she told me and she said she would see if there is anything else they could do after saying she remembers me asking that question and "thinks" she told me us about the prorate when she did not. When Andrew called me back to resolve this he left me a voicemail instead of talking to me directly which said I would have to pay the full amount pointing back to something in the contract which Leah lied about verbally when asked. They will not write off $146 when they are at fault and are very unprofessional in their handing of cases like this. The other comments with negative reviews are spot on. I hope no one else makes the mistake I did by doing business with this horribly mismanaged organization. Shame on you Hannah. -

Comment from Fred W. of Hannah the Pet Society Business Owner

7/10/2018 Marlaina---our contract, which you signed, is quite clear on what you owed when you decided to leave our program. Nonetheless, we have made an exception in your case and, I believe, have resolved this consistently with what you requested. We are sorry our program was not a good fit for you.

Fred (5-Star Unfiltered HEC2 Review)

Laurie Y. Abmps, OR 0 friends 1 review

6/1/2018

I have nothing but good things to say about the care our dog has received through Hannah. We have been members for 5 years. We have never experienced a long wait and when we do have to come in, she is treated kindly and quickly. The fresh baked food is great! -

Comment from Fred W. of Hannah the Pet Society Business Owner

6/4/2018 Laurie--thanks for taking the time to write this review and for your kind words. Our Total Lifetime Nutrition dog food is fantastic--it is baked right here in Portland and is delivered within two weeks of it having been made. It has all human grade ingredients with no nasty chemical artificial preservatives. That is why it is super nutritious and tastes great (plus it is a terrific deal).

Fred

(5-Star Unfiltered HEC2 Review)

Ciara K. Portland, OR 210 friends 4 reviews

5/16/2018

I recently adopted a pet at this location through an organization called Rescue Strong Oregon. After adopting I had her checked out by the staff here at Hannah and I was extremely impressed. The facility smells clean as soon as you walk in, and the staff is amazing (Leah was our vet tech and she was a sweetheart, also gave us a work cell # to text her with any concerns). I immediately signed up for their pet plan because it covers almost everything including big surgeries and it's a low cost per month. I also recommend their dog food because it is organic and made in Portland (my pup loves it!). Thanks again Hannah Pet Society for making my experience exceed expectations!

Comment from Fred W. of Hannah the Pet Society Business Owner

6/4/2018 Ciara--thanks for taking the time to write this and for your shout out for Leah. We have recently expanded our Pet matching program with the goal of working more closely with shelters and other organizations or individuals who have Pets looking for the right forever home (like yours!), and it makes us feel great when we are successful. Our Total Lifetime Nutrition dog food is really great--all natural human grade ingredients and baked (not extruded like most commercial foods) right here in Portland.

Fred

(5-Star Filtered HEC2 Review)

Mark J. Vancouver, WA 0 friends 5 reviews

5/3/2018

My nephew Mychael was telling me about the benefits of using Hannah the Pet Society and after checking. He was right, there are so many great options my old gal Molly (black lab) will have a the benefits of better food as she is sunsetting! It also make me feel better I would not have known about it otherwise! Thanks Mychael.

Comment from Fred W. of Hannah the Pet Society Business Owner

6/4/2018 Mark--thanks for writing this review--I have a 10-year old lab myself and, like Molly, he loves our Total Lifetime Nutrition food, which is baked right here in Portland; is super nutritious with human grade natural ingredients; and is a fantastic bargain as well.

Fred

(5-Star Unfiltered HEC1 Review)

John S. Portland, OR 0 friends 1 review

5/2/2018

After trying to adopt a rescue dog from a couple other shelters with no luck we had pretty much given up hope. On a whim we gave it one last try and happened upon "adopt me.com" and saw a picture of a young dog from Rescue Oregon Strong that we knew we wanted to meet. After an almost instant response to an email, a meet and greet was set up at Hannah Pet Society. We were instantly impressed by the love and care everyone we met at Hannah had for these dogs. Our adoption process with Leah was both professional and personable. After a thorough vet check we are now the owners of a rescue dog and couldn't be happier. Thank you to all involved.

Comment from Fred W. of Hannah the Pet Society Business Owner

6/4/2018 John--thanks for taking the time to write this review and the shout out for Leah. We have recently expanded our Pet matching program with the goal of working more closely with rescue and other organizations or individuals with Pets looking for a home (and with people like you looking for a Pet). We are excited about the potential for this program to help get more Pets in the right loving forever homes like yours!

Fred

(5-Star Filtered HEC1 Review)

Jessica N. Bishop, CA 7 friends 24 reviews 3 photos

4/25/2018

I have to say I am very impressed with Hannah the Pet Society. I had this plan set up for my dog Zeppelin about 2 years ago and absolutely loved it. I pay a low monthly payment to have pretty much everything covered. I used to have Banfield and used to pay about the same per month for MUCH less. Anytime I've taken Zeppelin in, the vet and the staff was very friendly and called me to give me updates about how he was doing...etc. I moved to California for a year, and had to cancel my membership because they just didn't have any locations where I was, and I have to say, I'm so glad I moved back up here because they're setting me back up with my old plan for him. The monthly payment is low and honestly SO worth the peace of mind that if something happens to him, I don't have to pay thousands of dollars out of pocket. Just my monthly payment. The enrollment fee that I paid when I first signed up and the cancellation fee isn't much and they allow you to break those fees up in monthly payments. Not to mention, before I signed up they did a good job of explaining those fees to me so I wasn't surprised when it came to cancelling my plan. Honestly, very happy with this company and what they offer! Also, after reading the reviews, I love that Fred responds to all of them and if someone leaves a poor review he actually addresses it. Big props! Thank you

-his review

Comment from Fred W. of Hannah the Pet Society

5/1/2018 Jessica--Welcome back and thanks for the kind review!

Fred - 10/10/2016 Jessica--Thanks for taking the time to write this review--we truly appreciate it. We are thrilled that you are happy with our service and that you see the value of our program, which is designed to give Pet Parents peace of mind that they always will be able to do what is best for the Pet, without regard to cost. Incidentally, the fee due upon cancellation is actually a pet repurchase fee rather than a "cancellation fee" and exists, in large part, because it is legally required to enable us to pass on all of the cost savings associated with our unique program. Most of our Members end up never paying the fee because they stay on our program for the life of the Pet, and we hope you do too! Fred (5-Star Unfiltered HEC2 Review)

Jodie H. Portland, OR 0 friends 2 reviews

4/18/2018

I have been going to Hannah for almost four and a half years now. I love that they've treated me so amazing and especially because they love my dog just like I love him. It's been a tough road because he has seizures but they've always had his best interest at heart. There's someone that works at Hannah and I really like her. Her name is Cheyenne and she is amazing. She is so sweet and thoughtful and I'm glad that she was able to help me in my baby today. Usually they take my baby in the back to take his blood but I asked if she could do it with me in the room and she was happy to do that for me. I'm giving five stars not just because Hannah is an amazing place to have your pet taken care of but also because Cheyenne is a great employee.

Comment from Fred W. of Hannah the Pet Society Business Owner

5/1/2018 Jodie--thank you for taking the time to write this review and for giving Cheyenne such a great "shout out". One of the things that makes our model work is that all of our Team Members have Pets, love Pets and have their Pets on our program!

Fred (1-Star Filtered HEC2 Review)

Aulii Y. Hillsboro, OR 0 friends 1 review

4/12/2018

My experience with Hannah Pet Society was terrible. I'm not one to write a bad review or be negative like this, but Hannah is a rip off. The staff were friendly, but of course they were, because they want your membership & they want your money. I went to Hannah because I was worried about my dog and I thought they could help. But from the start I felt so pressured to become a member and since then they have not helped my dog in any way and they keep trying to charge me for services that aren't being used. Long story short, I used Hannah 2 different times over a period of 4 months (one was the initial sign up day). I was being charged $66 a month. After 4 months I was being relocated (my husband is in the army) so I tried cancelled my membership & they asked for $300 for the cancellation fee. HOW RIDICULOUS! $300 on top of the $264 I paid in monthly payments, plus there was a $100 sign up fee. Mind you my dog is only 4.5 pounds & THEY DID NOTHING FOR HER. I'm am very displeased with Hannah. I will never use their services again & I do not recommend anyone to sign up.

Comment from Fred W. of Hannah the Pet Society Business Owner

4/18/2018 Aulii--First, our staff is not friendly because it "wants your money"--our staff is friendly because...... well they are just friendly, and they love Pets and what they do. Second, our Agreement does not have a "cancellation fee"; it has a Pet repurchase fee, and the $300 amount in your case was less than the value of the extensive physical your Pet received that you did not have to pay for when you joined the program. The monthly payments are clear in the Agreement as well.--we did not make you join the program, you elected to do so. Our many thousands of Members here in the Portland area also disagree with your "opinion" that our program is a "rip off"--to the contrary, many of them have told us they could not afford to have a Pet if our program did not exist.

Basically you have just changed your mind, no doubt largely because your circumstances have changed. Its the internet--anybody can say whatever they want and obviously you felt the need to trash us, which is your right. But its our right to correct your inaccuracies and outline what is really going on when you do so. Frankly, given your changed circumstances, you would have found me very flexible had you approached this matter differently--but you chose not to.

Fred (5-Star Filtered HEC2 Review)

Steven H. San Francisco, CA 0 friends 1 review

4/10/2018

Let me start off by saying that I could not be happier with Hannah and the services they provide for my dog. Having the peace of mind that he is taken care of is immeasurable.

While doing my research on Hannah I saw a lot of negative press that I didn't understand at the time. What they offered for care was unprecedented, so I figured that It would not hurt to make an appointment and talk with them. Yes, their business model is different--but it makes sense in regard to how they do business and how they are able to take care of so many animals inexpensively. I now see it was designed for people like me who can't afford health care for their pet--especially if something dire happened. This is the peace of mind I was talking about.

Make an appointment and listen to what they have to say. I have been with them for over three years and they have gone above and beyond what I could have ever expected. I have saved a minimum of double what my monthly cost is. Do you know what a dental cleaning runs these days? My dog has had four to date--and with all of the immunizations and one major procedures, I have saved thousands of dollars. I hope you consider Hannah and discover what I have. A lot of nasty, negative reviews that I just don't get. I figure there are people who just want to be disgruntled in this world. But my experience has been far from any of the bad things I have read. - Report this review

Comment from Fred W. of Hannah the Pet Society

4/18/2018 Steven--thank for taking the time to write this review. Hannah's program is different and unique---whenever you have something different and unique there almost always will be some criticism. However, we firmly believe it is a better model. Good health care for Pets keeps getting more and more expensive and when something goes wrong, the cost to fix the problem often can be more than a family can afford. Our program eliminates that worry and eliminates euthanasia for economic reasons, which is a huge problem in this country. Our program also promotes preventive and earlier Pet health care and it works--on average our Member's Pets visit our Doctors over twice as often annually as Pets not on our program--and we like it that way. We still get bad reviews at times (and sometimes we still do screw up, though not often), but since August 1, 2015, we have averaged 4.25 stars on Yelp, factoring in both filtered and unfiltered reviews, which is not the five stars we are striving for, but demonstrates that Members like you recognize the many benefits of our program and are willing to take the time to say so. We truly appreciate your confidence in us and your willingness to pass on the word!

Fred (5-Star Unfiltered HEC2 Review)

Jennifer M. Portland, OR 0 friends 2 reviews

4/8/2018

I continue to be amazed at how many times Hannah has been a life-saver and a time saver. Being able to do drop offs and pick ups is awesome. I know some people complain about the wait times, which is why I utilize the drop off option most of the time. Hannah has kept my animals over night and gone the extra mile a few times now. Thank you so much! Hannah has probably saved me over 10K to date.

I have 8 animals on Hannah Program and spend enough time at both locations, that much of the staff know me by name and recognize my voice when I call. I really appreciate that Hannah treats all my kitties and our two pups as a priority and has been there for us during a few life threatening emergencies.

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Comment from Fred W. of Hannah the Pet Society

4/18/2018 Jennifer--thanks for taking the time to write this review. Our drop off/pick up option is a great convenience for Members like you because we cannot always control the flow of Pets that might need more immediate care, which can result in wait time. We know our Members are busy and this procedure allows them to be efficient with their schedules. Thanks also for the shout out about the economic benefits of our program--Pet care keeps getting increasingly expensive and our program allows Members to get great Pet health care without having to worry about the high cost of a procedure that might have to get done.

Fred

(4-Star Unfiltered HEC1 Review)

Jennifer M. Portland, OR 0 friends 2 reviews

4/8/2018

Hannah has saved the life of 3 of my pets over the last six years. I currently have several animals on the Hannah Plan and I have had the pleasure of using both locations. Most recently, our beloved cat had distress delivering her babies and needed to be rushed in for an emergency c-section, where she had continued complications and Hannah saved her life. I continue to be amazed at how many times Hannah has been a life-saver and a time saver. Being able to do drop offs and pick ups is awesome. I know some people complain about the wait times, which is why I utilize the drop off option most of the time. Hannah has kept my animals over night and gone the extra mile a few times now. Thank you so much!

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Comment from Fred W. of Hannah the Pet Society Business Owner

4/18/2018 Jennifer--thank you for taking the time to write this review--it means a lot to our Doctors and staff. We have worked hard on wait times and improved, but they always will always be an issue in some circumstances because we cannot anticipate emergencies, which often need to take priority for medical reasons. That is why our drop off service is so great for our Members. They can schedule their days efficiently and the Pet will get great care by the time you pick the Pet up.

Fred

(5-Star Unfiltered HEC1 Review)

Kim K. Portland, OR 73 friends 38 reviews

3/20/2018

We have had three pets with Hannah now and have had the most excellent care. The Vets are caring and thorough and the techs are loving and patient. We have been through heart problems with EGC tests and meds, arthritis, low thyroid and various tummy problems not to mention well care and teeth cleaning. Hannah has been nothing but professional, high quality care through it all.

Comment from Fred W. of Hannah the Pet Society Business Owner

4/18/2018 Kim--our team really appreciates your taking the time to write this review. Pets are a wonderful part of people's lives, but they can be very expensive, particularly when health problems occur. Its great that our program is allowing your Pet member of the family get the great health care it deserves at an affordable price!

Fred

(1-Star Unfiltered HEC1 Review)

Laurie R. Portland, OR 0 friends 1 review

3/8/2018

Hello to all Hannah the Pet Society Members, Staff and People looking in to Hannah,

I have been with Hannah for over 6 years now. I have tolerated the long wait times. The issues withe the "Discounted" grooming and the ever changing fees to cover the things that were meant to be covered when we first signed up.

Nothing I am about to say is about any of that but about my 15 year old boy who is suffering and has been for months due to Hannah's incompetence.

My Pork Chop is older and has been developing some fatty lipomas around his body and very recently on his eyelid. This happens, he is old I understand that and as long as they are not causing him pain they are usually not big deal. Now, I am not speaking to the ones on his chest or back leg, I am speaking to the one on his eye that has formed very recently and grown very aggressively.

The first he was seen about this was in early January when I was told to just watch the bump and if it grows to call in and we would get it taken care of promptly.

Less than a month later it had more than doubled in size and his eyelid was stretching, was becoming much more irritating to him and actually starting separating from the lid. I made an appointment and showed up 20 minutes early only to wait for over and hour to even get into a room. Dont get me wrong, the people are nice and until now I have been very patient and had all the faith in the world that they wanted the same for my Pork Chop.

Finally after taking a look they told me that the lipoma is growing rapidly and that he needs surgery but that it can only be done a special way now because it had grown so much and it was on his eyelid. This was a MONTH AGO!!!!!!!

They booked him for a month out because whatever Vet they have there is only in one day a week? When they told me this I was less than happy and asked for a member of their customer service team to give me a call. I have heard nothing from the Customer Service Team or any member or the staff until we called in earlier this week.

We spoke to a receptionist who "re-scheduled" his surgery but actually scheduled him with the WRONG Vet at the WRONG establishment for the WRONG surgery. After taking him in and him being PUT UNDER did they realize "Oh hey we cant do that here" did they call us to come pick up my now drugged out 15 year old, scared pup. After speaking with the vet who cant perform the surgery he said he doesn't even think it can happen at all anymore do to its size and it keeps growing!!!

All I want is to get him in now before it spreads or be able to take him to another Vet with Hannah's Coverage. He should not have to be in pain or neglected.

Hannah's customer service team has yet to call me back and they have yet to tell me why after thousands of dollars paid and years as a loyal client that they are refusing to help my little Porkers get the help he needs.

I have called multiple times, asked for Customer Service to call me back. Asked if we can go to anyone else and NO RESPONSE!!

He is about to loose his eyelid and vision not to mention the pain it is causing him daily and I cant even get a call back or to be taken seriously. Please do not invest your money here you would be better off with pet insurance though your local vet and using Chewy for food delivery.

I hope someone from Hannah reads this and contacts me as I have tried every other venue to help get my pup the help he is supposed to be receiving.

Signed,

Pork Chops MAMA

Comment from Fred W. of Hannah the Pet Society Business Owner

4/18/2018 Laurie---my delayed response to your review is because I wanted to make sure we had addressed the medical issue as soon as your situation came to my attention, which has occurred, and happily, with a good outcome. Having said that, I am not at all happy with our performance in a number of areas here and wanted to personally apologize for our way too many shortcomings. Our failure to be even close to as responsive as we should have been, not to mention our other mistakes, is not OK. This has been reviewed with all personnel involved internally, and I am confident the lessons that needed to be learned have been learned. We need to do much better than we did with you and we are committed to doing so.

Fred

(5-Star Filtered HEC2 Review)

Dave M. Beaverton, OR 0 friends 1 review

3/5/2018

I would like to share my experience. I have been a member for almost three years. In that time we have taken advantage of all of Hannah's member benefits from their Training, health care etc. I would like to give a "shout out" to Cindy in Training. She has always been very patient, insightful and understanding. I highly recommend them and I encourage existing members and future members to take advantage of the training as it has made all the difference with our Dog. Making her a wonderful addition to the family.

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Comment from Fred W. of Hannah the Pet Society Business Owner

3/6/2018 Dave--thanks for taking the time to write this review and for the recognition of Cindy, who is terrific. Thanks also for taking the time to train your dog--it makes an important difference in the quality of the dog's life and your interaction with the dog!

(5-Star Filtered HEC2 Review)

Amanda C. Tualatin, OR 0 friends 2 reviews

3/3/2018

Ever since I adopted my dog she has had nothing but medical and behavioural issues. I'm so glad I found Hannah, they make it easy to keep up with Zemmi's demanding unruly care. Every single staff member continually works with my family's needs and truly gives individual care, but 3 people stand out to me. Dr. Horner, Cindy the trainer, and Dr. Tripp.

This facility has two Vets, by chance, we see Horner more frequent. He is down to Earth, doesn't complicate things, optimistic, takes his time, listens to understand, and enjoys his job. I really get excited when I realize he is working.

Cindy is our trainer, and she is phenomenal!!! We spend 97% of our time with her. She exerts so much patience with trainees and goes above and beyond to assist struggling families further. She also ensures the environment is clean, fun, and friendly.

Dr.Tripp has an odd availbility considering he works only one day a week, making it hard to find a time that works best. I made a point to see him to start care, but inorder to continue care, it conflicted with my schedule too much. The system he works off of doesn't allow phone appointments, but he went above and beyond and gave me the care I needed over the phone. It would be most appreciated and would be tremendous help if others like me could continue behavioral care over the phone, including prescribing medications. Thanks Hannah Family!!

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Comment from Fred W. of Hannah the Pet Society Business Owner

3/6/2018 Amanda--our entire team really appreciates your review and thanks also for the shout outs for Dr. Tripp, Cindy and Dr. Horner. Like people, some dogs have more issues and require more medical care than others, and it sounds like Zemmie is a perfect fit for our program. Zemmie gets all of the health care required without you having to worry about the cost!

Fred

(5-Star Unfiltered HEC2 Review)

Phyllis S. Gervais, OR 0 friends 7 reviews

3/1/2018

Hannah Pet Society is the nicest group of people that I have had the chance to be associated with. We have an 8 year old dog and a 16 year old cat and they both have been seen by the vet there and groomed there, and very well taken care of! My cat is a diabetic and he gets insulin and and needles at Hannah's for no added money but our monthly fee. Our dog gets his nails clipped monthly. Both of our pets are treated well and both like their visits. I also like the animals that are available for a forever home. We appreciate everyone who helps with our pets.

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Comment from Fred W. of Hannah the Pet Society Business Owner

3/6/2018 Phyllis-thank you for your nice review. Chronic illnesses like diabetes can get very expensive and one of the important benefits of our program is to allow great treatment of those illnesses at a much more affordable price for the Pet Parent.

Fred

(5-Star Unfiltered HEC2 Review)

Louise J. Lake Oswego, OR 0 friends 1 review

2/16/2018

I highly recommend Hannah. We have been members for 3 years and could not be happier. The facilities are clean and the staff is wonderful. Our English Bulldog has had 2 separate issues this week and they took great care of her. Thank you Natashia and Dr. Tello for all you do.

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Comment from Fred W. of Hannah the Pet Society Business Owner

3/6/2018 Louise--your Hannah English Bulldog is absolutely adorable! Thank you for your compliments regarding our facilities and our staff and the recognition of Dr. Tello's and Natashia's efforts!

Fred

(1-Star Unfiltered HEC1 Review)

Dana A. Portland, OR 0 friends 10 reviews

2/8/2018 Updated review

This is an update. Long story short, the biopsy showed my cat had cancer. Fortunately for him (and me!), it is slow growing and he seems mostly unfazed by the chemotherapy. He may be around for years more and have a good quality of life until he finally succumbs to the cancer.

Bad news in that I was told Hannah doesn't cover chemo or the oncology appointments. I have been paying for my Hannah membership for exactly this scenario. To help me if my cat became ill.

When my cat was diagnosed, I thought Hannah would pay for his treatment. I was wrong.

I have reviewed my contract and want to understand what portion of the contract Hannah is using to justify not covering my pet's treatment. However, membership services won't return my calls or respond to my email. I left my first voicemail 2 weeks ago today.

If it's a simple, contractual issue why won't someone from Hannah get back to me and explain their position? There is language in the contract that if a pet needs to be seen by a specialist that Hannah & the client split the cost 50/50. That seems to apply in this case, but Hannah will not respond to my inquiries. In the meantime, I'm spending $150 every 6 weeks on medication AND paying my monthly Hannah fee.

Despite the lip service when it comes down to it, Hannah cares about their bottom line, not whether my cat lives or dies.

On a final note, my poor opinion of Hannah does not include the vets or staff. Dr. Horner & Dr. Tello both treated my cat with kindness & compassion. Many of the staff are helpful, kind and clearly love animals.

8/2/2017 Previous review

8/2/17 Update: I'm not sure when Fred responded to my review as I didn't see a date. (Perhaps it's user error.) As far as my criticism of Hannah, it did not stem from a lack of understanding. Of course a diet change is preferable to a biopsy. However, ultrasounds are non-invasive and one was not given until the third appointment for the same issue.

I was also frustrated with the unresponsiveness of the team at Hannah to my concerns.

However, I am feeling better about Hannah, although am not totally won over...yet.

I have taken my cat back to Hannah after calling again and being more insistent about what I wanted and explaining why I was frustrated. A vet called me before the appt and we spoke about my cat's issues in some length. He was kind & patient. I really appreciated the time he spent speaking with me. I wish I could recall his name.

This time they did an ultrasound and some blood work. A biopsy is scheduled for next week. More medications were dispensed. The vet (Dr. Tello) explained to me why it was time to do the biopsy & was kind to both my Ollie and me.

The support staff at the front desk & the vet techs were also very helpful and accommodating; which helped a lot. Thank you! Read less

7/4/2017 Previous review

I wish I could give a better review. Great concept & the staff are nice. I go to the Washington Square location. However, I took my cat in for having severe diarrhea and was given a diagnosis of colitis & 3 medications without a single test being run. Finished the medications, which had no effect, so brought my kitty back in. Was given 2 of the same medications I was given before & some limited ingredient food to try. Again - not a single test was done. Finished with 1 of the two medications & have switched over to the new food. No improvement. Called the 24/7 help line to express my concern and was told to call back tomorrow when the office is open to make an appt to bring my cat in a third time.

Went into Hannah 7/5/17 to pick-up a prescription & food. Explained to the person at the front desk that I was concerned that my cat had made no improvement despite the months of treatment. I asked if I could speak with a vet. They were busy, so she said it was unlikely someone could get back to me that day. That was reasonable as it was after 4pm. I gave her my work phone # to be reached the next day. As of 7/11/17, I have yet to get a call. Read less

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Comment from Fred W. of Hannah the Pet Society Business Owner

3/8/2018 Response to 2/8/18 review:Dana---your situation, unfortunately, has not been our finest hour and I owe you an apology (which I am hereby giving you!). Some of the information you evidently received from certain of our Team Members was not correct. In fact our program does cover, in your case, 50% of the cost of cancer treatment that we have recommended, as we did in your case--and appropriately so--the treatment seems to be helping a lot and potentially can add years to the life of your Pet that is high quality. We will be covering our share of that cost moving forward (hopefully for a number of years) and reimbursing such costs to date. I understand we already have reached out to you to make this happen--please feel free to reach out directly to me if we fall short on anything in the future.

Fred

Response to 8/2/17 Review:Dana--it sometimes can be frustrating (and challenging--Pets can't talk to us!) to diagnose a Pet's medical issue because there can be multiple causes that might explain the symptoms, and that has been the case for Ollie. When our doctors conclude that a problem might be fixed with medication and/or a diet change, they normally are going to start there rather than immediately going to an invasive procedure, such as a biopsy. I understand that we will be doing an ultrasound in the next week or two to see if that will help us get to the bottom of the issue. If not, we may have to proceed to a biopsy. We are committed to getting the right diagnosis and fixing any issue, but, if possible, want to do so in as minimally invasive way as we can, because that is what is best for the Pet.

Fred

(5-Star Unfiltered HEC2 Review)

Kelly B. Tualatin, OR 73 friends 4 reviews

2/6/2018

We have been Hannah Pet Owners for over 5 years. We have 3 animals with them and have had nothing but excellent care! We feel the contracts are forthcoming and we know what to expect and we are good with that. We have saved over $9000 in vet bills since being at Hannah, that's a year of my daughters college education. And my animals are happy and healthy. This post is to say that Cindi Goode, the Pet Trainer we have been working with since we brought our 3rd fur baby home about 3 months ago has been so amazing! Cindi has helped us learn why early and consistently training is so vital to the puppies health and wellness. We have attended 2 times a week for 3 months and learn new techniques every time as Trixie progresses. Cindi is patient and kind as well as extremely knowledgeable and confident. She has helped us be the best pet parents ever by teaching us good leadership skills with Trixie. We only wish we had taken advantage is the training classes when we had our first dog, but even she is learning because of what Cindi is teaching! Cindi is passionate about our puppies getting socialized and trained and led well by their humans. We look forward to every class and all the puppies we have met that Trixie is friends with and can play with! We are looking forward to the Good Citizen Classes with Cindi. I can't believe I never have to bring my wallet and pay more for things like training and extra vet care for checkups and shots and teeth cleaning and more serious health concerns as well. That just blows my mind. We are so thankful to be able to afford to have 3 wonderful pets in our home and Hannah makes it possible, while Cindi Goode makes it possible for those pets to be obedient and well rounded family members. Thank you Hannah and thank you Cindi Goode! YOU ROCK!! -Report this review

Comment from Fred W. of Hannah the Pet Society Business Owner

2/13/2018 Kelly--thank you for taking the time to write this review and for the compliments for Cindi, who is indeed awesome! Making Pets more affordable for great Pet Parents like you is what our program is all about and your review has put a big smile on all of our faces!

Fred

(4-Star Unfiltered HEC2 Review)

Brianna B. Port Angeles, WA 156 friends 1 review

1/29/2018

Tonight I had to wait about 3 hours for my pet to be ready. In that time, I accidentally ran my battery down in my car while waiting in it. HUUUGE shout out to Abby(sorry if I'm spelling that wrong!) For going totally above and beyond. She came out of a training class, moved her truck twice to get into a position to help me, went into another store to pull out someone else to assist us and even stuck around to make sure I was taken care of when a security guard came along who was more equipped to help me. She's a total rockstar and I'm so grateful for her time! Thanks, Abby!

Comment from Fred W. of Hannah the Pet Society Business Owner

2/13/2018 Brianna--thanks for writing this review and for the shout out for Abby. Given that you had to wait three hours for your pet (which I am not happy about), the least we could do was to go above and beyond for you regarding your car.

Fred (5-Star Filtered HEC1 Review)

Rachel C. Gresham, OR 25 friends 2 reviews

1/24/2018 Updated review

We just love Hannah and all the employees. Amber is amazing. She truly loves and cares for the animals. She got up signed up for the dog classes, which we are so excited to start. Amber met all our needs when we we went in the other day to get signed up for delivery of dog food, which our baby loves. Great program

1/19/2018 Previous review

We love Hannah !!! The employees are always great and friendly. We especially love Amber, she is always happy to see us and greets us with a smile. We love the pet program. We don't ever have to worry about anything, it covers everything. Hannah always gives us great advice and the help we need for our baby Stella.

Comment from Fred W. of Hannah the Pet Society Business Owner

2/13/2018 Rachel--we really appreciate your taking the time to write these reviews and for the shout outs for Amber, who is terrific. Thanks also for taking advantage of our training classes--they will enrich your interaction with your Pet and vice versa!

Fred

(5-Star Unfiltered HEC2 Review)

Stephen B. Gresham, OR 34 friends 10 reviews

1/21/2018

We have been animal lovers with three dogs at a time for over 40 years. I have had our two small dogs and my Guide Doc at different clinics for several years and always worried that I was giving my pets substandard care because of the high cost that I knew was coming. We have been with Hannah for over two years now and really feel relief in knowing that our boys get care when they need it and not only when I can afford it. The Drs and staff are all great and our boys get in the same day if needed. I have also watched the staff when the pet owners are not around and it is clear that the staff loves and respects every animal they care for.

Comment from Fred W. of Hannah the Pet Society Business Owner

2/13/2018 Stephan--our entire team really appreciates your taking the time to write this review. We eat our own cooking--all of our Team Members have Pets that are on our program and truly are Pet lovers. They love working here because they know that we enable great Pet Parents like you to provide high quality health and behavioral care at an affordable price. No more worrying about a sudden high cost procedure that a Pet needs that might be difficult to afford without our program (our Doctors love not having to worry about that as well)!

Fred

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(5-Star Unfiltered HEC2 Review)

Mele H. Port Orchard, WA 0 friends 1 review

1/2/2018

I came for a behavioral consultation for my cat and had few expectations. However, I was blown away by Dr. Tripp's knowledge and understanding of cat behavior. He interviewed me as to how problem behaviors manifested themselves and helped me narrow down what the issues were. He then observed my cat's behavior in the exam room and described what he saw regarding body language, etc. I really learned a lot and it was well worth my time. I am an overly indulgent mother and my kitty is bossing me around! He really is the best. I did not sign up for the services they offered because my cat is quite old and has numerous health and behavior problems that make it not cost-effective for me. He understood, did not pressure me, and we agreed that any new pet I get will be signed up for services. We talked about getting matched for a new cat or dog and he told me they would help match me up with what best suited me. I am grateful for his suggestions.

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Comment from Fred W. of Hannah the Pet Society Business Owner

1/9/2018 Mele--thanks for your kind words and for the shout out for Dr. Tripp, who really can understand what cats are trying to message with their body language, which is not easy! Hopefully we can help you with your next Pet. (I probably should not admit this, but my dog kind of bosses me around too!)

Fred

(1-Star Filtered HEC2 Review)

Bridget M. Willamina, OR 38 friends 2 reviews

12/30/2017 Updated review

Even tho the above statement from Fred says that my account was fine - 2 years later I was served a collection notice; i've called 4 times with each person telling me they will get back with me in a day or two; the collection company even has it noted that someone from Hannah is supposed to contact me but still nothing. Now the bill that was supposedly taken care of is almost $800 with collection and processing fees and no one will call me back to fix this and supposedly Fred doesn't have a direct phone line and his assistant won't return my calls either

2/29/2016 Previous review

I Don't know how I'm supposed to reply to Fred's comment..... so I hope this works.

I am not sure who or what provided the notes about Emma. The Second vet that we met with, requested further tests and we were told SEVERAL times by Dr. Anderson that our only option was to bring in her for testing. The Second vet we saw, told us that her xray didn't show any common signs of cancer, all it showed was an inflammation. He told us that her bones would be very brittle and stated he didn't see any signs of brittleness. He also said, cancer at her age & in the specific location would be rare; he continued to show us where a cancer would normally be and showed us that because her lump was lower in her leg led him to believe it was an infection of some sort.

Dr. Anderson ordered blood tests and at the time she told us Emma had cancer she couldn't explain why Emma's blood work came out perfectly normal.

The antibiotics were for Emma's ears & Dr. Anderson HOPED that it would help with the swelling. The second doctor also provided a medication to help reduce the swelling but couldn't administer anything else until further tests were completed.

When we took Emma to our local vet they also conducted xrays, to which no signs of cancer appeared but the infection was to bad to help her.

The only calls we recieved, weren't to follow up on her care, they were to request payment on our account - which we refused to pay because she was not being cared for correctly.

FROM FRED - "Bridget--I first want to say I am sorry to hear about Emma--losing a pet is a traumatic and emotional experience. Our records show that your membership was discontinued last November, so you do not have to worry about that. . Both doctors who saw Emma diagnosed terminal bone cancer and we discussed the spectrum of things you might do. We tried numerous times to do further testing, providing antibiotics, blood work and X-rays starting on June 11. We called you three more times in July and emailed you in August to try to follow up and received no response. If I have any incorrect information, please reach out to me so I can address what more we could have done."

2/8/2016 Previous review

We originally posted this comment on their Facebook page, phone and email.

We have been asked to share this comment here as well.

How do we go about discontinuing our membership? Emma is now gone! Your vet diagnosed her with bone cancer and refused to do further testing - she said it was to challenging for a mastiff and said it would be too stressful on her. When we brought her in she had a goofball size swollen area; blood work was done & we were told that everything came back normal. The only other testing was an X-ray - showing a small amount of swelling in the soft tissue area.

The manner in which the vet informed, was blunt... no empathy... gave Emma antibiotics for her ears and told us our 3 year old dog had bone cancer and the only thing to do was keep her comfortable, just like the doctors told her when her dad was diagnosed with bone cancer.

Emma's bump on her leg continued to grow, we took her in for another visit and your temporary vet, that was only there for that weekend, told us he wasn't convinced that it was bone cancer, gave us many things to discuss with the normal vet, shared options, he said if Emma did have bone cancer it would be rare and even more rare to have it in the spot on her leg. He gave us hope but since he was only the "on call" vet, we would have to get treatment through the regular vet.

We followed up with her and once again she said Emma wasn't a candidate and still wouldn't do any testing. Weeks later she finally agreed to a biopsy but we allowed our insurance to lapse because, despite the biopsy, she still wouldn't approve/recommend a surgery. The vet gave us a timeline of 2 weeks to a few months for Emma to live and continue to refused further testing.

We found a place called Angel fund that helped us get her in to a non-Hannah society bet when her leg was really bad - because I had again contacted you normal vet and all she would say was "ohhh her leg is getting worse, bring her in to see about making her comfortable."

The new vet took X-rays last week and there was still no sign of bone cancer like your vet originally diagnosed, but she had a huge infection because all your vet would do was give her pain meds.

Her leg split open and after a week of meds still no response they said it was too late - they said antibiotics should have been given months ago; there were no cracks in her bones, there was no deterioration, just a huge infection that was eating her leg.

She is now gone and we are devistated! We miss her every day!

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Comment from Fred W. of Hannah the Pet Society Business Owner

1/9/2018 Bridget--I first want to say I am sorry to hear about Emma--losing a pet is a traumatic and emotional experience. Our records show that your membership was discontinued last November, so you do not have to worry about that. . Both doctors who saw Emma diagnosed terminal bone cancer and we discussed the spectrum of things you might do. We tried numerous times to do further testing, providing antibiotics, blood work and X-rays starting on June 11. We called you three more times in July and emailed you in August to try to follow up and received no response. If I have any incorrect information, please reach out to me so I can address what more we could have done.

Responding to your addendum to your original review, my comment that you don't have to worry about cancelling your plan was because you don't--it was cancelled long ago. However, you still owe us what you owe us under your contract. Our records, which consist of contemporaneous notes that our Team Members make after every communication with our Members, simply do not agree with your narrative regarding our not being responsive to your calls--we were. In fact, we found you exceptionally difficult to reach. Nonetheless, I am going to see what I can do regarding your situation, with no promises I can completely eliminate what you owe us

(5-Star Filtered HEC1 Review)

Jennifer A. Portland, OR 0 friends 1 review

12/20/2017

We have been members of Hannah the Pet Society since adopting our cat in January 2017. We have been VERY satisfied with the quality of service and care our cat has received. It is very easy to schedule appointments whenever we need to. We haven't tried the food delivery program yet, so I don't have an opinion about that to share. One thing I especially love about Hannah the Pet Society is that their frequent member events make this feel like we are truly a part of a community. The most recent one we attended was their Photos with Santa event....so much fun! I recommend Hannah every chance I get.

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Comment from Fred W. of Hannah the Pet Society Business Owner

1/9/2018 Jennifer--our team really appreciates your taking the time to write this review and also for referring your friends to our program. We are called Hannah the Pet "Society" because one of our goals is to foster a community of Pet lovers among our Members and its great that you are feeling the effect of that effort.

Fred

(5-Star Unfiltered HEC1 Review)

Christine G. Happy Valley, OR 0 friends 1 review

11/25/2017

Amber was able to help us get our dog's medicine quickly. She was extremely helpful and made it so we didn't have to come back the next day. Thank you Amber!

Comment from Fred W. of Hannah the Pet Society Business Owner

11/28/2017 Christine--thanks for taking the time to write this review and for your recognition of Amber!

Fred

(2-Star Filtered HEC2 Review) Cyndie P. Forest Grove, OR 9 friends 5 reviews

11/8/2017

I am sad to end my relationship with Hannah on a bad note. First let me say the Dr.s and staff at the west side clinic are awesome or this review would have been zero stars. We have been with Hannah for almost 5 years and have exemplary care for our pets. Now for the sad news. We are moving to AZ. So i had to cancel our membership. I have been calling for a couple of weeks and the office answers promptly . Once I am transferred no one has ever answered and the voicemail says they will return my call promptly. Well they never returned my calls, four in total. Each time I call back a few days later with the same outcome. Finally I send an email which is answered with a we will get back to you. Yesterday I called again and this time I demand a call back. finally, I get a call. The young man tells me that in order to release MY pet I have to pay a termination fee of $150+ dollars. I ask him to speak with a manager to get this waived. He just keeps repeating I must pay it because it was in the original contract. I ask again to have it waived as a good customer gesture he says he has the final say and I must pay. I advised him he has left my final contact with Hannah with a bad taste. It is sad to have such wonderful Dr.s and staff be tarnished by such horrible customer service reps. CYndie Perry

Comment from Fred W. of Hannah the Pet Society Business Owner

11/28/2017 Cyndie--thanks for your kind words regarding the quality of our healthcare for your Pets, which is the core of our service offering. The "termination fee" is not a termination fee at all--its a repurchase fee which we legally need to charge in order to not be deemed "insurance". This enables us to avoid substantial costs that we are able to pass on to our Members. Having said that, it does not sound like we distinguished ourselves in terms of our call backs and response times.. I want to apologize for that--we need to do better--and to wish you and your Pet nothing but the best in AZ, which I bet has much better weather than Portland today (where it is, of course, raining)!!

Fred

(5-Star Unfiltered HEC1 Review)

Jeannette B. Portland, OR 0 friends 1 review

11/4/2017

Although I no longer receive care through Hannah as I have moved, I really enjoyed their services. When I did cancel, Heather Draper made it very easy and was super helpful! I would recommend Hannah to anyone.

Comment from Fred W. of Hannah the Pet Society Business Owner

11/10/2017 Jeannette--thanks for writing this review and recognizing Heather. And best of luck wherever you have move to--hopefully in the future Hannah will be there too!

Fred

(1-Star Unfiltered HEC1 Review)

Becky H. Portland, OR 56 friends 4 reviews

11/3/2017

I've been on the Hannah society membership for about five years now, and part of my membership includes food and cat litter delivery. For the past year most times I do not receive my delivery as scheduled yet it's always notated in the computer that it was delivered. I just called and once again was told that according to the computer I had received my delivery on October 31 yet no food was delivered. My cat is on a special diet and once again I have to personally pick up the food as my next scheduled delivery is not until early December! The continual miscommunication in their nutrition department is terrible and for that the 1 Star.

However I am highly pleased with the medical services I've received to date and would gladly give that a 5 star review. The young man who answered the phone said that there had been a lot of hiring and firing and quitting lately and he would take care of it going forward, we will see. The nutrition department that needs an overhaul is all I can say.

--Can't you just see he NEEDS his food delivered?

Comment from Fred W. of Hannah the Pet Society Business Owner

11/10/2017 Becky--thanks for your review and, under the circumstances, your gracious kind words regarding our medical services. Unfortunately, after looking into this, I can only say that you are right-- we have screwed up on your food delivery (and more than once). There is no excuse for this so all I can do is apologize and work hard to fix the problem. We are, in fact, completely re-doing our food reporting, which has not been where it needs to be. We also have replaced many of our prior personnel and are in the middle of re-routing everything to be more efficient and more consistent. We need to do better in this area and we are committed to make that happen.

Fred

(5-Star Filtered HEC2 Review)

Kyle D. Newport News, VA 0 friends 1 review

10/26/2017

Hannah saved my Fritz!!!! they are the best in the world!!!

Comment from Fred W. of Hannah the Pet Society Business Owner

10/26/2017 Kyle--thanks for your comment--saving Pets and providing great Pet health care is what we are about!

Fred

(2-Star Unfiltered HEC2 Review)

Emily E. Portland, OR 0 friends 30 reviews

10/24/2017

Good luck getting any help once you are a member. I have called numerous times and received and email saying something along the lines of "we received your call we'll get back to you asap" then nothing for weeks. Becoming a Hannah member is truly one of the biggest regrets of my life. I'm not exaggerating. Edit: Upon further review I think it is only fair to say that the staff and doctors I have met have all been friendly and helpful and I trust them with with the care of my animals. I believe that Hannah animals are well cared for. It is a shame that as a (human) Hannah member I have not felt like a priority.

Comment from Fred W. of Hannah the Pet Society Business Owner 11/28/2017 Emily--our records indicate that we are working with you on a number of issues, including a possible re-homing regarding one Pet and some behavior challenges regarding another Pet. Please send me a private message if our services are continuing to make you unhappy--it is important that we be responsive.

Fred

(1-Star Unfiltered HEC1 Review)

Hope F. Portland, OR 0 friends 14 reviews

10/23/2017

This place is a hot mess, no other way to describe it. They refuse my animal regular teeth cleanings claiming that they are "unnecessary" while when I take my dog to see my friend who is a licensed vet in Oregon she always comments on how gross my dogs teeth are offerers to do a free cleaning at her office. Along with not getting services I'm paying to receive, Hannah also send me a variety of inconstant food blends, almost monthly which does not sit well with my dog giving her horrible diarrhea. So I'm effectively paying for a service who neglects to care for my dog and is actively making her sick... I whole heartedly would not and will never recommend Hannah to anyone EVER this place is a mess and I hope that one of the many suits against this company hits them square in the face. And to Frank or Fred, who is consistently writing sassy and rude comments back to the people who are expressing their experiences with this neglectful company. You need to stop sharing private documentation from your "patients" charts. This is a veterinary service and people or animals you should respect their privacy, any self respecting and GOOD vet understands that concept and adheres to it just as if they were your human doctor.

Comment from Fred W. of Hannah the Pet Society Business Owner

10/26/2017 "Hope F" (If that is your real name)

I investigate every member complaint and would like to do so here. Unfortunately, however, there is no Hope F. in our records and, frankly, my team believes that the name may be fictitious. Can I ask that you send me a private reply giving your full name so I can do a proper investigation and send a substantive response? Otherwise, I am going to have to assume that my team is right.

Fred

(1-Star Unfiltered HEC1 Review)

Hailey F. Portland, OR 29 friends 51 reviews

10/10/2017

If I could I would gladly give this place zero stars. Once you sign up you're contracted in, even once your contract expires. Sadly without playing $700 I'll always be stuck as a member. #1 reason I would never recommend them is they never call me back. The only time someone from Hannah calls me back is to see if I would like to refer a friend. They are poorly run although the concept is nice. Reason #2 is that you pay for things they won't allow you to access or access easily such as teeth cleanings and flea meds. The only plus side to this service is food delivery, and lets face it, Amazon does that and does it better. Hannah will change your dogs food frequently and with no warning. It's not worth the value they price it at. You could buy better quality at Costco for less. Save your money. Take your pets to a real vet where you call the shots and can easily take your business to another vet if you don't like the service.

Comment from Fred W. of Hannah the Pet Society Business Owner 11/28/2017 Hailey--I have taken a careful look at our records and I have to agree that our communication with you not only has obviously not met your standards, it has not met our standards, either, so I apologize for that--we need to do better. I won't bore you with the zillion "explanations"--they don't matter--we need to be proactive and responsive in our communications with our Members and we have fallen short with you. Can I ask that you send me a private message if we fall short again in the future so I can address it in a timely manner?

Regarding our food, I disagree with your statement that it is not worth the price--in fact it is very good food--all natural ingredients with no artificial preservatives that is baked right here in Portland and delivered within 14 days of it having been made. We charge $1.50 per pound and comparable commercially available foods cost $4.00 per pound or more. You can get more detail on our website. However, if you don't want our food you are not required to get it--you can cancel that portion of your plan any time you want with no penalty so if you want to pursue that please let us know.

Fred

(5-Star Filtered HEC1 Review)

Mitch W. Sandy, OR 0 friends 1 review

10/5/2017

We have had such a great experience with hannah!! They have been so kind, helpful, and informative especially leah

Comment from Fred W. of Hannah the Pet Society Business Owner 11/10/2017 Mitch--thanks for the the favorable review and the shout out for Leah--we appreciate it.

Fred

(5-Star Unfiltered HEC1 Review)

Kristen P. Sandy, OR 36 friends 1 review

10/4/2017

We love Hannah! They have been amazing in helping train and care for our furry kids. They are always avalible to answer questions or help in anyway! Special shoutout to Leah she has gone above and beyond to help keep us all healthy and happy. Our monthly fee has been about $80/ month over the last 11 months. This has included a spay, emergency surgery, and two hospital stays not to mention ALL the training and special visits with Dr. Tripp. Essentially we would have spent close to 11k anywhere elts!! Thanks again!

Comment from Fred W. of Hannah the Pet Society Business Owner

10/26/2017 Kristen--thanks for your review and for your recognition of Leah and Dr. Tripp. Making having a Pet in the home affordable is what our program is all about so stories like yours make us feel we are accomplishing our mission.

Fred (5-Star Unfiltered HEC1 Review)

Sabrina D. Fairview, OR 23 friends 1 review

9/27/2017

Ok here goes. I don't usually do reviews, but I have to throw a huge warm shout out, to Hannah the Pet Society's Caitlin and Fred as well as, the Dr's Hoefert, Tello and Horner. I have been shown in the past week just exactly how kind and helpful my team really is. I showed up with a 3 week old pup that didn't belong to me, and needed immediate care. The poor little guys mother had attacked him and fractured his skull. I was heart broken at the poor baby's pain and suffering. Turns out I was not the only one. My bosses and my team have come together to make a plan for the poor little guy, who we have now dubbed Potato. And now he is being treated and cared for, and we all have high hopes for a swift recovery. My heart is full to bursting. I just wanna say, I love you guys. You are all amazing people, and I consider it an honor and a pleasure to work with and for all of you. Bree.

(5-Star Filtered HEC2 Review) Chloe P. Hillsboro, OR 0 friends 2 reviews

9/19/2017

We have been Hannah members since April 2017. When we first adopted our kitty, he came with a handful of problems that required a vets attention. One of those problems was a UTI. Hannah put him on a prescription diet and with our membership they deliver our cat food RIGHT TO OUR DOORSTEP! AWESOME! We are a working, one car family, so this is perfect for our lifestyle. Unfortunately, since we've become a Hannah member we have had multiple discrepancies with our billing cycle and now, today, our food wasn't delivered when it was supposed to. It wouldn't be a big deal if we had food left, but the catch is, the amount of food they deliver is exactly enough per the suggested daily amount; so if you give them too much food, you'll run out before your next delivery. In our case, we give him exactly as directed and our food didn't show up...

So, I called Hannah thinking maybe they were running late on their route, which happens. I spoke with Dan in the nutrition department. He said that the food was delivered but usually it shows a picture in front of the door where it was dropped off and this time there wasn't... I explained that it's not there, and I'm upset because my cat is on a special diet and I pay for a service and now my cat has no dinner. Dan heard me out and explained that his boss wasn't in but he would be sure he gets my message and calls me tomorrow to make this right.

I mentioned we're a one car family, right? So, I get off the phone with Dan in nutrition and walk to the nearest vet to purchase some S/O wet food to tie our kitty over for the next couple of meals. I get back home and about 30 min later there is a knock on the door, which was strange because I wasn't expecting anyone... I open the door, and there is a man holding a bag of the cat food that was supposed to be delivered earlier. YUP, it was Dan from nutrition. He was so worried about my cat not getting his prescription food, he drove over to my home to hand deliver my kitty's food! I was totally shocked for this outstanding customer service from someone I just chewed out over the phone. This goes beyond customer service, this was a giant act of kindness. Dan in nutrition really just wowed me. Not only was he calm, compassionate and caring, but he was totally sincere. This man not only deserves a raise, he deserves a bonus and to be employee of the month!

Dan, thank you for being such a kind person. You really just blew me away this evening. I appreciate you (and so does my Kitty). Thank you, thank you, thank you!

Comment from Fred W. of Hannah the Pet Society Business Owner 10/26/2017 Chloe--thanks for taking the time to write this review and for recognizing Dan's efforts. Now, of course, we need to work hard to fix the failure to deliver your food timely in the first place, which we will do!

Fred

(5-Star Unfiltered HEC1 Review)

Hudda K. Portland, OR 0 friends 7 reviews

8/31/2017

I want to first thank the Hannah Staff for always being friendly and always having my back when it comes to providing the best care for my cats. I truly appreciate that. I want to thank Joannie Frank for treating my cat Curry today. She was very informative and explained how to give my cat the meds prescribed to him. Not only was she super friendly and caring towards my cat Curry she was extremely helpful. I really appreciate Joannie for taking the time to provide the best care for my cat. I really appreciate Hannah society for having such an amazing staff and medical team. My cats always receive the best care & support. Thank you!

Comment from Fred W. of Hannah the Pet Society Business Owner

9/7/2017 Hudda--thanks for taking the time to write this nice review and for recognizing all of Joannie's efforts--we really appreciate it!

Fred

(5-Star Unfiltered HEC2 Review)

Wyatt H. Southeast Portland, Portland, OR 13 friends 12 reviews

8/28/2017

Saved us Soo much money with our German Shepherd puppy! The training was great and I love the food delivery. The vets are top notch and my dog has stayed very healthy thanks to these folks. Thank you so much.

Comment from Fred W. of Hannah the Pet Society Business Owner

9/7/2017 Wyatt--we really appreciate your writing this favorable review. The training is great and give yourself some credit for making the effort to attend the classes, which will make your relationship with your puppy even better than it otherwise would be!

Fred

(5-Star Filtered HEC1 Review)

Missy P. Portland, OR 0 friends 1 review 1 photo

8/25/2017

Hannah Pet Society is absolutely the Best!!! Hannah treats us like we are family. They continue to look out for Duff (Boston Terrier ) and WarrenDale (Ginger feline ) with continued care! The front office staff amd Doctors are always professional, helpful,and greatly loved!! Initially, we were a walk in appointment today at the 205 office with concern because Duff has been licking his paws and nails....Dr.Tripp graciously looked after Duff today,and he helped to treat him for his ongoing skin allergy and his behavioral needs!! Good News indeed! Thank you Dr.Tripp for always taking such great care of us!! Duff has been struggling with his skin allergy for quit some time now,and my lack of understanding to modify his (my) behavior enabling him to live a good,healthy,and happy life. Thank you very much-"Huge Shout Out",of Thankfulness, and we are truly blessed to be a part of The Hannah Pet Society! !!

Comment from Fred W. of Hannah the Pet Society Business Owner

8/25/2017 Missy--thank you for making the effort to write this review and for recognizing Dr. Tripp's efforts! Training is critically important (for both the Pet and the Pet Parent!) and leads to a closer and better life long relationship.

Fred (5-Star Filtered HEC2 Review)

Brandi R. Beaverton, OR 0 friends 1 review

8/24/2017

Mariah Boam is amazing. I requested more info. Online. She called the next day and answered a rediculous amount of questions from me. Then I decided to do more research and check out the web site. Mariah was on chat and asked if I needed help..I asked her a ton more questions and she was amazing. She did her best to answer questions she normally doesn't answer. I'm really impressed so far.

Comment from Fred W. of Hannah the Pet Society Business Owner

9/7/2017 Brandi--thanks for taking the time to write this review and for the shout out for Mariah. There is no such thing as a "ridiculous amount" of questions regarding a Pet, which after all, is a member of your family! Hopefully you will conclude that our program is a good fit for you.

Fred

(4-Star Unfiltered HEC1 Review)

Kara H. Vancouver, WA 129 friends 29 reviews

8/10/2017

Hannah's isn't for everybody, but I can see it working well for many.

I'll preface by saying that my husband and I treat our dog as family (as well as many of you reading this). Not yet starting our "human" expansion, our dog is the closest thing we currently have to a child and we would do all we can to make sure she's healthy and well taken care of. That being said, after she started peeing blood a few weeks ago and trips to the emergency and regular vet, we quickly realized that enrolling her in a wellness plan to relieve us from any future financial burden of pet care could be one of the best decisions we would make for her.

With a friend's recommendation we checked out Hannah's. Since they offered the first visit with no catch, we agreed that this would be the best time to get a second opinion - and this isn't a "skimpy" vet visit. Before signing anything, they reviewed her current records, completed an x-ray to confirm the bladder stones we were told she had, got a blood panel, and a recommended treatment plan from the vet all without any commitment or financial obligation. This was well worth the time we spent here.

We were impressed and immediately signed on. However, after reviewing the agreement, realizing that we weren't quite ready to pull our dog from the vet we've had since we took her home, as well as a number of personal reasons I won't take time to explain here, we realized that this decision was made too quick and we needed more time to think about our options. Ultimately, Hannah's wasn't the plan FOR US in our current state of needs.

Since the office was closed when we left our first visit on a Thursday, I called back as soon as I could on the following Friday to get more information about delaying our enrollment. After a few days of phone tag and a break in the weekend, the Hannah's representative I spoke with was quick, understanding, and allowed us the grace to pull out of the plan and even worked to have our fees paid partially refunded.

While we weren't "Hannah members" for more than a few days with little experience on their ongoing veterinary care, I can attest to their high level of customer service. Our Member Coordinator, Hannah (yes, it's Hannah), who enrolled us in the plan was extremely kind, well-informed, and patient with our questions. When she heard that we were second guessing our decision, she immediately called, not to argue, but to work through any questions and hesitations we had. I would highly recommend her for anyone looking to start a plan with Hannah's.

We also worked with a Member Advocate, Ana, who worked through the closing paperwork with us and was so dedicated to work with us directly so we had a consistent person to go to. She didn't miss a beat in responding and getting everything resolved as soon as possible.

All in all, this process was a positive experience on both ends. So much so, that I will recommend our friends looking for a wellness plan to do research into Hannah's to see if they would fit what they're looking for. Or, if our needs change in the future, we may consider them again.

Comment from Fred W. of Hannah the Pet Society Business Owner

9/7/2017 Kara--we really appreciate your taking the time to write this lengthy review, especially since you chose not to join our program at this time. Our program is unique and is not a perfect fit for everyone and that is perfectly OK. Its great to get your feedback that you were treated with professionalism and understanding throughout your brief experience with us and we certainly would be grateful for any referrals you make to our program.

Fred

(5-Star Filtered HEC1 Review)

Jay-Brady A. Damascus, OR 0 friends 1 review

8/9/2017

Hannah The Pet Society is a great company with such a beneficial idea, pay a low monthly rate for your fur babies? Why not. Just knowing that this monthly payment will help my family, if anything happens to my babies is such a great feeling. Hannah's team is very welcoming, understanding, and caring of your family. They have continued to amazing me, and I am very proud to be a Hannah member.

Comment from Fred W. of Hannah the Pet Society Business Owner

9/7/2017 Jay-Brady--thank you for taking the time to write this review. We are proud to have you as a Hannah Member!

Fred

(5-Star Unfiltered HEC1 Review)

Jeanne Marie B. Portland, OR 0 friends 2 reviews

8/3/2017

Hannah is wonderful. It has enabled us to keep our pets happy and healthy when we could have otherwise not begun to afford regular veterinary care. And when our longtime cat companion passed away, their end of life care was sensitive and loving and included in our plan. We recently adopted a lovely old beagle named Ridley through Hannah and Dr. Tripp has been exceedingly helpful with transitioning him into our family. The behavioral care department gives such good strategies to ensure that Ridley is happy and well behaved. I can't overstate how happy I am with Hannah.

Comment from Fred W. of Hannah the Pet Society Business Owner

8/8/2017 Jeanne Marie--thanks for the kind words and the recognition of Dr. Tripp. Behavior training is very important and it is great that you are willing to make the effort to get Ridley the training he deserves!

Fred

(5-Star Filtered HEC2 Review)

Melissa H. Newberg, OR 0 friends 1 review

8/2/2017

I love this place! My yorkie, Pixie just had her first groom with Hannah. She was very kind and gentle with my fur baby even though Pixie isn't used to grooming yet (she's still just a pup). Kudos to Hannah and the entire staff! Everyone is so nice and I'm sure that Pixie is their favorite because that's how they make us feel!

Comment from Fred W. of Hannah the Pet Society Business Owner

8/8/2017 Melissa--thanks for taking the time to write this review. Nothing makes me feel better than to hear that Members like you can feel the love from our Team!

Fred

(5-Star Filtered HEC2 Review)

Dusten T. Wilsonville, OR 0 friends 2 reviews

7/18/2017

I really appreciate all the help I've received from Dr. Tripp. His guidance in my transition from one dog to two has been invaluable. I was very worried about this transition when the opportunity first arose as these two dogs have had negative experiences with each other in the past. Thanks to Dr. Tripp and the plan we came up with, I am a lot more confident about how to make this work best for me and my two furry friends.

Comment from Fred W. of Hannah the Pet Society Business Owner

7/18/2017 Dusten--we really appreciate your positive comments and your recognition of the value added by Dr. Tripp, who is a world class behavior expert. Give yourself a pat on the back as well for taking the time and making the effort to develop a behavior based plan to help ensure your two furry friends will have a great life together with each other and you!

Fred

(5-Star Filtered HEC1 Review)

Cindy W. Portland, OR 0 friends 1 review

7/15/2017 Updated review

We just love Amber. She is always so pleasant and helpful when we come in to Hannah, and that's been a lot lately. She seems to care about our babies and I know we really appreciate that.

7/13/2017 Previous review

We have been with Hannah since 2011. We've dealt with many people there, but Dr. Ron and Amber are two who stand out to me. Our precious Teddy has not been feeling well. Dr. Ron found the problem and then another crisis happened and once again Dr. Ron took care of him. He talked to me personally about what was going on. He is very personable and funny. Amber always greets us when we come in. She is a sweet girl and very good with people and our nonhuman babies.

Comment from Fred W. of Hannah the Pet Society Business Owner

7/26/2017 Cindy--thank you for your review and your kind words about Amber and Dr. Ron. You are right--they both are great and true Pet lovers!

Fred

(2-Star Unfiltered HEC1 Review) Laura E. Troutdale, OR 0 friends 3 reviews

7/13/2017

I wish I could give a better review because some of the staff are great but unfortunately not all. Stacy from mall 205 location has the worst customer service ever. I called in my dogs allergy medicine and apparently it was on backorder I was told someone would call me when the medication comes in. I waited a week no call back when I asked Stacy about the ETA on the medication she told me to hang on very rudely and told me to just stop and that she could hear anxiety in my voice, again saying all this to me very rudely. Yes I had anxiety this is my baby that suffers from allergies to the point he gets major hot spots. Stacy didn't even apologize or try to help make things better.

Comment from Fred W. of Hannah the Pet Society Business Owner

7/20/2017 Laura--thanks for taking the time to write this review. I appreciate your making the effort, even though the review is not positive, because it will help make us better. It is not OK that we did not call you back and it also is not OK that our interaction with you made you feel like you were treated rudely. I apologize for both failures. We need to be much better on both counts, so we are going to use your comments as a teaching opportunity for our Team. You deserve better and please let me know if your future experiences do not improve substantially--I am confident they will.

Fred

(5-Star Unfiltered HEC1 Review)

Autumn D. Vancouver, WA 49 friends 6 reviews

7/11/2017

We Love Hannah! We have been members for about 6 months and have been incredibly pleased with the team at Hannah at Mall 205. Their dog trainer, Tori is exceptional! She is experienced, educated, positive and patient. Absolutely cannot say enough great things about our experience. To start: I was skeptical prior to contacting them, due to bad press that was received years ago. Upon a lot of research I discovered a few things... They no longer adopt out pets. They revamped their whole program. Do they "own" your pet, yes they do. Will they recommend crazy things for your pet, no they won't. If you receive a recommendation for your pet that you do not agree with; you can go to a different doctor, it is not a breach of contract to consult a second opinion at your own cost. As you would do with any other veterinary office. I did my homework, read reviews, went on BBB site, read my contract, etc. Do your homework, filter out the truth. It is an exceptional program with a great team to support you and your pet. AND, very affordable. It is a relief to know that with a low monthly payment all of your pets needs are covered.

Comment from Fred W. of Hannah the Pet Society Business Owner

7/20/2017 Autumn--thank you for making the effort to write this positive review and for the recognition of Tori's efforts. Thanks also for trusting that we are all about doing the right thing for you and your Pet. The fact that we need to own the Pet while it is on our program is admittedly kind of a crazy concept that needs to be explained (even though it is reversible at any time), but it enables us to deliver great comprehensive health and behavior care at a cost that is substantially below what would otherwise be the case. The fact that we have well over 6,000 Pets on our program in the Portland area alone demonstrates that our program delivers something that the market needs that is not available elsewhere in other programs.

Fred (5-Star Filtered HEC2 Review)

Hailey R. Portland, OR 0 friends 1 review 1 photo

7/11/2017

From the moment we walked in the door, the staff was so friendly and welcoming. Zeus our pit/husky made best friends with Mady! Now this is his favorite place and he loves and is loved by everyone! We love it here and they are very helpful and full of knowledge to work with and always have no worries coming in here! This is a great place and we tell everyone about it. Can't wait to see what the rest of being a member here has in store for us and our handsome fur baby!

Comment from Fred W. of Hannah the Pet Society Business Owner

7/18/2017 Hailey--thanks for the positive review and the shout out for Mady. Make sure you let us know when you make a referral--you get a free month for every referral that becomes a Member!

Fred

(3-Star Unfiltered HEC1 Review)

Janet F. Vancouver, WA 0 friends 1 review

7/10/2017

We love Hannah. It is very convenient. We have our dogs food delivered right to our front door. The food is made fresh there and very healthy for the dogs. Are dogs wolf it down, they love it! I especially love that I don't have to worry about our pets if they need any medicine, toenail trim, ears cleaned, flea medicine, or an operation of any kind. You just bring them in and it is all taken care of.

The people at the front desk are all very helpful and friendly. There is always a smile for us when we arrive.

We are currently enrolled in 3 different puppy training classes and we love it. Our trainer Tori is fantastic. She is so wonderful with the dogs, and my dog is doing awesome because of her patience and guidance. I am very pleased with my puppies progress and look forward to continuing classes as long as they will have us

Comment from Fred W. of Hannah the Pet Society Business Owner

7/20/2017 Janet--thanks for taking the time to write this review and for the shout out for Tori. We plan to work hard to earn those last two stars from you over time!

Fred

(5-Star Unfiltered HEC2 Review)

Andrew D. Clackamas, OR 5 friends 11 reviews

7/7/2017

They are great here. My dog has always been taken care of in a terrific way! Yadiel has been especially helpful every time I've gone in!

Comment from Fred W. of Hannah the Pet Society Business Owner

7/18/2017 Andrew--thanks for taking the time to send your comments and for recognizing the efforts of Yadiel!

Fred

(5-Star Filtered HEC1 Review)

Christina W. Sandy, OR 5 friends 1 review

6/29/2017

I just went through a scare with my puppy. She had injected something and was having seizures. I took her right to Hannah and they were so wonderful.

When entering the Hannah building you will be greeted by a wonderful young lady, Amber, who my two dogs just love. When the puppy was ill I got a call from Amber to check in and see how Brooklyn was doing. This staff member makes it fun for the puppies and me to come in whether it is for a vet appointment or classes.

I would suggest anyone who has a new puppy to sign up with Hannah and take the classes. You will be amazed at how much fun Kira and Tori make the classes. My Brooklyn loves "Puppy Class". If you sign up, use my name as a reference, Christina Williams

Comment from Fred W. of Hannah the Pet Society Business Owner

7/10/2017 Christina--thanks for taking the time to write this review and your recognition of Amber, Tori and Kira. Thanks also for taking advantage of our puppy training classes--great training for puppies is really important in enriching the lives and bond of the puppy and the Pet Parent and a significant advantage our program has over other programs in the marketplace.

Fred

(5-Star Filtered HEC1 Review)

Angela J. Vancouver, WA 0 friends 1 review

6/28/2017

My husband, Mychael, was telling me about Hannah the Pet Society, and OMG what a great company. Lifelong unlimited care for your pet and you only pay a small monthly fee? So awesome! We got our fur baby signed up immediately and had our first check up today. The facility itself was super clean and comfy, and the staff were all very friendly. The nurses were so helpful and got our poor flea-bitten hound everything she needed to fend off the pesky critters for the season. First vet visit ever where she didn't try to run for the door. I count that as a major success. She loved the nurses and let them do their thing without any problems. Going back for a second check up in two weeks, and looking forward to it. I highly recommend Hannah's service to all animal owners, they make it so easy and affordable to maintain a healthy pet.

Comment from Fred W. of Hannah the Pet Society Business Owner

6/29/2017 Angela--thanks for taking the time to write this review and for joining our program. Its great to hear that our Team Members took great care of you and your Pet and, best of all, that your Pet was not stressed!

Fred

(1-Star Unfiltered HEC2 Review)

Mahina-U'i Y. Portland, OR 9 friends 1 review

6/15/2017

I sent Hannah a private message regarding an incident earlier this month and they have chosen to ignore me, so I've chosen to review them publicly. Here is an excerpt of what I wrote:

I want to talk about last Monday, June 5th, 2017. My beautiful, loving, elderly dog decided that she had had enough of our physical world and passed on. While we knew time was running out, it was still a shock. When I was ready and able, I called Hannah's emergency line so that we could take her in. I had been through this process before with my cat. Dr. Tripp and his staff were gentle, compassionate, and full of wisdom. That was not the experience we had on Monday night. The blonde nurse on staff was incredibly cold, uncompassionate, and frankly, came of as irritated. I understand the formality of it all, however, I chose Hannah for the second time because of how kind and compassionate the staff was.

Admittedly, the worst part of the night was having to transfer the lifeless body of our friend from the house to the car, from the car to the vet, and into the room. We went into room 1 and stood there holding Lara while the nurse sanitized the table. She told us we could put Lara on the table and left the room. The nurse came back in, saw us struggling to transfer our dog, and irritably said "I was going to put a blanket down first!" Then, the nurse just stood there and watched my partner and I struggle to lift our dog up. Not only did she not offer any help, she didn't even apologize for her lack of communication and unclear instructions. She just stood there impatiently waiting until she was able to lay the blanket down.

After we gave our last kisses and goodbyes, we left feeling empty and confused. Not only did this nurse fail to offer condolences or compassion, she didn't even acknowledge the fact that our dog had passed! In fact, now that I think of it, I don't even think she asked me her name! How could she, since she barely acknowledged us in general. I want you to know that simply saying, "I'm so sorry, is there anything we can do?" would have completely changed how we felt that night. I want you to know that hiring someone that reacts so coldly to the owners of the deceased can and will turn away even the most loyal client.

Unfortunately, Monday night was the last time I will ever walk in or out of your building. While many other pet insurance companies are far more expensive, the cost of emotional support in the last hours is priceless. You are a small enough company to know your staff. Thank you to the Hannah doctors, but I cannot willingly leave animals that I love in the care of a company that behaves this way.

Comment from Fred W. of Hannah the Pet Society Business Owner

6/21/2017 Mahina--while this was painful for me to read, I wanted to sincerely thank you for taking the time to write this unfavorable review. We are sorry for your loss. Clearly, we failed to convey the compassion we should have at such a sensitive time. This is not how we normally conduct ourselves and it is completely unacceptable; and on behalf of our entire Team, and the particular Team Member involved, I want to apologize to you for not handling things the way we should have. We are going to use this as a teaching moment for us (your review has been shared company wide), so it never happens again.

I also am quite upset that you reached out to us and we never responded--we can't find a record of that, although I have no doubt that you did reach out --would you mind sending me a private message on how (and to whom) you reached out so I can track down why we failed there as well, and fix it?

Fred

(5-Star Unfiltered HEC1 Review)

Kathryn K. Portland, OR 35 friends 7 reviews

6/12/2017

First off, I cannot begin to tell you how grateful I am for Hannah. I have forever lived with the fear of something happening to my pets, and stuck not being able to help them. And it's happened a couple of times. HEARTBREAKING. So, my best friend, Kim..she has been with Hannah for a long time. I have watched her take her dog (who has heart issues) in to Hannah several times, always taken care of, anything she has concerns about, her needs are met. And FTR, she is a "helicopter pet mommy". Soo...

I finally decided to take the plunge. My dog, Bear, he is older, has hip problems, etc...and they took him on for $67 per month. This has been roughly 6 months. He has been seen at least 6 times, including oral surgery which they did immediately after sign up. I no longer have a sick feeling in the pit of my gut when he is not looking well, problems with diarrhea, etc etc. PEACE OF MIND. A little over 15 dollars a week, I will take it! Medical, dental, emergency services and even behavioral, it's all there. And if you read my reviews of other places I have been, well, it tells the story. You just can't beat it.

Now, we signed our cat up as well. Sam is now officially a Hannah pet as well. We couldn't be happier. Only $30 dollars a month, after a recent scare, we decided to do it. That's a dollar a day. So, between both pets its roughly a few dollars a day, but what we get in return is so much love, caring and services, with staff who really care and are seriously out for our (and our pets) best interests. After all, Hannah was founded by a veterinarian from another place that saw the need for this. There's no co pays, your monthly payment covers all.

Anyone reading this, feel free to contact me. They almost sound to good to be true. I thought that for a while, but watched my friend for a long time. It's what swayed me. I promise you won't regret it. My life feels so much less stressful, knowing my pets are fully covered medically (and dental) is worth its weight in gold. Thank you Hannah. You all are angels! :)

Comment from Fred W. of Hannah the Pet Society Business Owner 6/14/2017 Kathryn--our entire team really appreciates your wonderful endorsement of our business model and program. Euthanasia for economic reasons is a huge problem and Hannah was founded, in large part, to eliminate that risk for our Pet Parents. Unfortunately, Pet medical procedures can often cost thousands of dollars, and many people, no matter how much they love their Pet, simply cannot afford that. By making the cost of Pet healthcare affordable and predictable, we are accomplishing our mission of allowing more pets to be in the right forever family homes.

Fred

(5-Star Unfiltered HEC2 Review)

Casey H. Portland, OR 0 friends 4 reviews

5/30/2017

Dr. Tripp at the Hannah Pet Society has been a great behavioral Dr. At first it took some time to fully understand his perspective on our pet. However, after a few sessions it was apparent that he was top of his field and really thought creatively about our animal and what made him different than the norm. He was able to ask the right questions and provide great scenarios that allowed him to really learn our pet and his struggles. The result has been remarkable and our pet's quality of life has changed drastically for the better. By no means was this an easy fix, it took a lot of participation on our part with the guidance of Dr. Tripp. Can't say enough about this service and the change it has brought to our household.

Comment from Fred W. of Hannah the Pet Society Business Owner

5/31/2017 Casey--thanks for taking the time to write this review and for the shout out for Dr. Tripp, who is one of the true leaders in the Pet behavior field. Also, on behalf of your Hannah Pet, we want to give YOU a shout out---it takes a lot of effort and time to work on challenging behavior issues and you deserve a lot of credit for making that commitment!

Fred

(5-Star Unfiltered HEC2 Review)

M C. Fresno, CA 53 friends 14 reviews

5/18/2017

We have saved so much money here. And the quality of care is top notch. Everything from training, behavior specialist, food and vet care all in one place!

Comment from Fred W. of Hannah the Pet Society Business Owner

5/23/2017 MC-thanks for endorsing the value of our program--which is a great deal!

Fred

(5-Star Unfiltered HEC2 Review)

George J. Aurora, OR 0 friends 1 review

5/14/2017

We have been with Hannah Pet Society for over a year now and really appreciate all they do for our 2 dogs. There is never a problem getting in to have them taken care of. The staff is friendly and very helpful. We have been to both locations in Oregon and like them both. They have people available 24/7 for you and your pets needs. Keep up the fantastic care and service.

Comment from Fred W. of Hannah the Pet Society Business Owner

5/15/2017 George--our entire team really appreciates your taking the time to write this review!

Fred (5-Star Unfiltered HEC1 Review)

Summer L. Portland, OR 37 friends 1 review

5/12/2017

This review has been a long time coming. My husband and I signed our two animals up for Hannah a few years ago and LOVED this service. We paid $185/mo and everything was covered - food, exams, medication, checkups, surgery, vaccinations, etc. The piece of mind knowing 1) could immediately bring in my animal if there was ever any concern (no matter how big or small) and 2) would be 100% covered for any issues that may have resulted - was worth every penny. There isn't any other service like this that covers both preventative, routine care as well as illness and injury.

We recently had to leave this service because we moved to Hawaii where Hannah isn't offered. Hannah even made good on helping us prepare our animals for this trip (which required some special tests to be performed that aren't usually covered). The extra mile was felt and so very appreciated!

So...after going through the long, confusing review of different pet insurance providers the last week, I can't tell you how much I miss this service. Please come to Hawaii, Hannah! We need you!

Like in other reviews, things haven't been perfect along the way, but it's a growing company with an innovative model that is totally breaking conventional thinking about how we care for our pets. It's expected to have some bumps along the way. But they are open to hearing feedback and conduct ongoing customer service reviews to improve your customer experience. They're getting there. I would encourage any person who is considering this service to ignore the old, poor reviews and pay attention to the new ones. The more people to participate the more likely they will expand and further improve on their services. All pets deserve Hannah level care.

Thanks for all you do!

Comment from Fred W. of Hannah the Pet Society Business Owner

5/15/2017 Summer--thank you for writing this very nice review and for sticking with us as we went through our growing pains (and we had some, and the process to get better never ends). Hannah's is a market disruptive new idea in a very emotional area, because Pets are viewed by most people, and certainly by everybody here at Hannah's, as a member of the family. But it is an idea worth fighting for, because for our Members, the risk of euthanization for economic reasons is eliminated and the cost of Pet ownership is reduced. The unfortunate reality is that owning a Pet can be very expensive, particularly if a medical problem arises, which often can cost thousands of dollars to treat, which many people simply cannot afford. Our unique program is not "insurance"---it is better. As I am sure you have discovered, the Hannah program provides much broader health care coverage, at much lower cost, than the various Pet insurance programs in the marketplace, especially if you take into account all of the deductibles, co-pays, limits and exclusions that are an integral part of those programs. (Its easy for anyone to compare coverage breadth and costs--just get quotes for your Pet on our web site and on the web sites for the various insurance companies). We know we are accomplishing our mission of enabling more Pets to have forever homes with the right families, because Members like you tell us so. Hopefully we will be in Hawaii in the not too distant future!!

Fred

(1-Star Unfiltered HEC1 Review)

Kristy S. Portland, OR 0 friends 1 review

5/11/2017

I felt really forced to join in. I hate payments, the last thing I want to do is make a payment. At the moment Currently, I rather pay everything in full price.

When I came in for a free visit, everyone was super kind and told me everything I needed to know and what the bumps were on my cat (found out he's allergic to fleas). When I asked them about how much the medications they had to offer... They said they could not give it to me because I am not a part of their membership. What the heck?

Banfield will always offer people to pay everything up front if you don't want to join the membership. Banfield charged me $49 to join and $25/per month. Hannah wanted to charge me $100 to join and $30/per month because there's more options.. but I didn't even care for their more option choices. I have a cat. He doesn't need any training/teaching.. or food delivered to my door. I'm not a lazy fat a**, I can do it myself.

I remember refusing Banfield membership the first time, and they still offered me everything I needed for my cat that I had to pay for up front. Then I decided to join. 1-2 years later I called Banfield asking to drop out from the membership because I don't have any money to pay for the payments (I go to school 27-30 hours a week -not getting paid- and I work $10 an hour for 22 hours a week..I also have to pay for rent, bills, etc.)

They replied "of course, but you have still $200 left that your monthly payments haven't covered yet for cats shots and treatments. You'll have to pay that in order to cancel" RAD awesome, I did it in no time. That canceling fee was understandable, but from what I hear.. Hannah just WANT extra money just so you can cancel for them. Even if you have paid everything off for all the treatments with the monthly payments. it don't matter.. you'll still handing them that stupid $700 or whatever they are asking. No thanks.

And asking people to turn in their pets remains? Uhhhh seriously? Yeah people lie about their pets death, but asking people to bring in their body is so stupid. I lied to them saying I didn't have money to join membership and I'll come back next time.. and they totally pushed me and set an appointment with me to sign up. Urgh

I don't want membership. I just want to pay everything in whole. And the fact they refuse to let me get the stuff my cat needed because i don't want to be in their stupid membership is stupid. I'll find somewhere else. I can easily and WILL go back to Banfield so I can buy some medications for him and the shots he needs WITHOUT BEING A MEMBERSHIP WITH THEM. even better, right when I left, Banfield gave me coupons to come back with supples for my cat!!

So glad I didn't join. Going back to banfield, and when I'm done paying everything off on necessary things for my house, then I'll start the Banfield membership once again. Cheaper and better over all.

Comment from Fred W. of Hannah the Pet Society Business Owner

5/11/2017 Kristy--Our program is not for everyone and clearly it is not a good fit for you, and that's OK. I am not sure you totally understand how our program works as compared to a Banfield Wellness Plan, however. Wellness Plans cover a defined amount of preventive care only for a set payment per month (in your case apparently $25). Our program includes unlimited preventive care, plus all illness and injury and dental care, and other items, for around $30 per month for a healthy young cat. If your cat ever experiences an injury or illness, that $5 per month is going to be dwarfed by the size of your expenses to treat--but again, some people want to take that risk and others don't--that is why our program is not for everyone. Your reference to a $700 cancellation fee is inaccurate for our program as is your assertion that we require Members to bring their Pet's remains in at death. Most of our Members choose to bring in the remains because cremation is part of our services, but if they choose to go a different direction, other forms of proof of death (such as a signed statement) are perfectly acceptable to us.

Fred

(3-Star Unfiltered HEC1 Review)

Mikaylah B. Portland, OR 0 friends 3 reviews

5/10/2017

The price for guinea pigs is great. You're getting a great deal considering that hay is so expensive. I would love to give it a 5 star but it seems like at the 205 location, whether you have an appointment or not it's going to take about 1.5 hours to get out of there from start to finish. I've had 2 trips there where she was misdiagnosed and said everything was A-OK. Turned out to be a huge waste of time because she was still having symptoms. So at risk of her health, I had to wait for her to get worse and exhibit more negative symptoms for them to finally give me another round of antibiotics. I understand the dangerous nature of over-prescribing antibiotics but I've had guinea pigs my entire life and while I'm in no way a vet, I can tell you if she's not getting better and showing the same symptoms from before. Most of all I'm irritated because it shouldn't take me an hour and a half to do a vet visit when I have an appointment. No appointment? Sure! I feel like they do dogs and cats very well because my sister has never had an issue with them. But I'm not so sure about their exotic pets considering the countless issues we've run into.

Comment from Fred W. of Hannah the Pet Society Business Owner

5/10/2017 Mikaylah--thanks for taking the time to write this review. Regarding the medical issue, its a judgment call-- Guinea Pigs have sensitive GI tracts and antibiotics can have adverse effects. I can tell you that Dr. Hoefert knows her GPs! Regarding the wait time--one and a half hours from start to finish when you have an appointment is NOT OK, unless there is an emergency, which must not have been true in your case, because reception is required to keep everyone in the lobby posted real time in those circumstances.We have worked hard to improve on wait times, but clearly we still have some work to do. We will strive to do better for you on this issue in the future.

Fred

(5-Star Unfiltered HEC2 Review)

Carly C. Portland, OR 1 friend 3 reviews

5/4/2017

I've been a Hannah member for years (and a previous employee of the company). I brought my dog in for a routine exam and to address some skin issues she's been having, and I can not say enough how wonderful the service was. I worked for the company at the beginning, as well as during a very transitional period so I'm fully aware that there was a time when the services felt "rushed" and less then satisfactory. It's a completely different place now, and I felt leaving more then satisfied with the experience . Our check in process was quick and friendly, got us in right on time. We didn't need see the doctor during the appointment but it didn't feel necessary because tech that we were working with was helpful, efficient, and thorough with not only the examination but the information that she as providing us. We expressed concern for a fatty lump on our dogs leg which she addressed and after examination confidently concluded that it was nothing dangerous but recommended that we remove during her upcoming dental.

If anyone has concerns or questions about Hannah my best recommendation is to ask a member about their personal experience. The internet is a dark and scary place where people can write anything about anything and it somehow automatically becomes fact.

I'm happy to see the changes the company has made since I was there in 2014 ( not to say that things were awful back then). As of right now I would HIGHLY recommend their services fr anyone that needs a little extra help budgeting for their pet.

Comment from Fred W. of Hannah the Pet Society Business Owner 5/9/2017 Carly--thanks for your review--our entire team appreciates it. We still are not perfect but believe we have come a long way, as is reflected in your review, the weekly Member surveys we do and even in (believe it or not!) our Yelp reviews. The press tends to believe that only bad news is "news". Our Members, however, know better and that is why we continue to grow.

Fred (4-Star Filtered HEC2 Review)

Kelli K. OR, OR 0 friends 1 review

4/28/2017

Friendly service, took my dog back right away. The nurse Shannon M was great and very friendly and informative !

Comment from Fred W. of Hannah the Pet Society Business Owner 5/4/2017 Kelli - thanks for taking the time to write a review and the recognition of Shannon!

(1-Star Unfiltered HEC1 Review)

Melody V. Hudson Bay, Vancouver, WA 27 friends 2 reviews 1 photo

4/25/2017

We found our dog food from Hannah to be moldy shortly after opening. When we called Saturday the front desk said they have already had calls about it. The nutritionist that delivered new food said it was an issue with some of the food from February. Franchesca from Hannah called and told me that we misunderstood what we heard and this is an isolated incident because we waited more than 6 weeks. I call b.s. I am going with the 2 employees that wouldn't have a reason to lie over a manager obviously trying to cover something ip. In the 4 years I had been with Hannah they send so much food my dog has never finished her food in 6 weeks and this was the first it was bad, my parents have 2 dogs with them and their food is over 6 weeks and not rotten. There are no expiration dates on their food, in 4 years I never heard this 6week rule, there was no notice to members or a recall of food from that time period.

***Fred let's be honest Hannah messed up. You and your employee's have mishandled this. As the CEO I am sure you will find whatever you can say to not take responsibility. Your highest supervisor followed up with me and through that I found out that not only have I been lied to about this situation, but all the way back to our signing up and adopting our dog. There is no way I can trust your company ever again. I offered to pay half of what you are asking for my dog as a gesture of my good will to resolve this. I was told it wasn't an option. However per your responses in your Better Business Bureau complaints that you have settled for less than requested. I have tried to come to a compromise and you refuse to meet me. This may have started with just not trusting your food, however after the "customer service" we have experienced I can no longer even trust the ethics of your company. Since you didnt want my $350 to resolve this I have no choice but to contact an attorney to handle this.

Comment from Fred W. of Hannah the Pet Society Business Owner

5/9/2017 Melody--We take the quality and safety of our Total Lifetime Nutrition food ("TLN") very seriously, as does our manufacturer, whose primary business is the manufacture of high quality organic soups and other foods found in stores like Whole Foods. TLN is manufactured right here in Portland using human grade ingredients. It is baked rather than extruded like most commercial dog foods, which allows retention of more of the nutritional value of our natural ingredients (chicken/turkey is the first ingredient); and it is hormone and antibiotic-free.

TLN also has no chemical or other artificial preservatives, which makes it healthier for your Pet (and makes it taste better too!), but which reduces the shelf life of the product as compared to most commercial foods, which can have shelf lives of up to five years (but lots of chemical preservatives to make them last that long). That is why we normally deliver TLN to our Members within 14 days of it being made and have a delivery cycle of every six weeks, which is less than half of the shelf life of TLN.

Our manufacturer has the same quality control and testing procedures in place for TLN as it has for its organic human foods. It conducts a wide range of tests on each and every lot of TLN, including moisture content, and retains a sample of each lot for re-testing when necessary. Your complaint is the only one we have received regarding spoiled or molded food. Earlier this year, we did receive five complaints regarding a single lot manufactured in February that was softer than normal, but on re-testing, the lot was fine and none of the Members who called experienced any spoilage or mold.

There are a number of possible causes to your TLN developing mold. Anything baked (even cookies) can have some variability, and it is remotely possible that a small portion of one batch had too much moisture content, despite the fact that the batch tested positively, although it is unlikely. It also is possible that the bag was not sealed completely; that the food was exposed to unusual environmental factors in the home; or that the food was older than 90 days (i.e.,that it was from a prior delivery). We will be reaching out to you to further investigate what could have happened in your case.

Fred

Melody--In response to your follow up, I and everyone at the company have been honest--you have not been lied to. I stand behind everything stated above and any investigation will confirm that it is factually accurate. Also, I have never refused to meet you---I'm happy to do so at any time. Your actual statement was for me not to bother to call if we were not going to meet your terms, and we are not.

Fred

(5-Star Filtered HEC1 Review)

Ruth M. Vancouver, WA 54 friends 1 review

4/10/2017

My family and I are recent dog owners to a husky/lab mix, and we couldn't have gone to a better pet society. The staff and members were excellent. Specifically, Yadiel Bernier the Service Coordinator;He greeted us with a smile as soon as we came in. Yadiel was friendly, obliging , welcoming , and made sure to answer any questions or concerns that we had. I will totally recommend Hannah the Pet Society to my friends who are pet owners. We are glad to be apart of the Hannah the Pet Society community.

Comment from Fred W. of Hannah the Pet Society Business Owner

4/12/2017 Ruth--thank you for your review and the shout out for Yadiel! We also appreciate your recommendation of our program to others--not only are you doing them and their Pets a favor but you get a free month for every referral you make that becomes a Member----and there are no limits on how many free months you can earn!

Fred

(5-Star Filtered HEC1 Review)

Louise C. Portland, OR 0 friends 1 review

4/10/2017

I just read the report on Hanna printed in the Portland Tribune. Our experience with Hanna has been so different. In early 2015 we got a call accepting my husband as the first recipient of a pet under a new charity program called "Hannah's Helping Hands". It is a program for veteran's with disabilities where Hanna provided us with our wonderful dog, Gigi, along with all her care, free of charge. We recieve monthly food, vet services (which we have used and been happy with) as well as free access to all training programs (she just finished her "Good Citizen's Training" class) and recently I had a chance to talk with a behavioralist about her constant licking(her advice is working). We also use the grooming option offer which we pay for but they give us a discounted rate. As far as we have experienced Hanna has followed up as promised and we have been VERY happy with their help.

Comment from Fred W. of Hannah the Pet Society Business Owner

4/12/2017 Louise---our Team really appreciates your kind words and your support. The HHH veterans program is a wonderful opportunity for us to give back to people who really deserve to have a Pet!

Fred (5-Star Unfiltered HEC2 Review)

Jackie S. Beaverton, OR 0 friends 3 reviews

4/9/2017 We joined Hannah the Pet Society about 18 months ago when we got our beautiful Great Dane as an 8 week old pup. We were a little leery of doing this at first because we were afraid they would limit her care if the cost of care exceeded our monthly payment, but that has not been the case. At 9 months, she was diagnosed with colitis. She was fully treated with no additional, out of pocket costs. We do have to use a special diet for her now, so we added on their food delivery service (a little expensive, but they gave us the option to purchase this prescription diet from alternate sources, and the price is equivalent to theirs) and they deliver it to us monthly for free. Our Dane then acquired an infection that required ultrasound imaging, and this was done quickly, with no additional expense, during an office visit. Joining Hannah was the best decision we could ever make for our dogs. We have incredible peace of mind knowing they are well taken care of, and that they don't skimp on care when the cost of their care exceeds their monthly dues.

Comment from Fred W. of Hannah the Pet Society Business Owner

4/11/2017 Jackie--thanks for writing this review. People who have never experienced how we actually do things sometimes assume (or proclaim loudly on the internet, where actual knowledge is not a necessary prerequisite to spouting one's opinion!) that we will "skimp" on services simply because we are a "for profit" company. As you have seen, that is not the case. Not only would that be totally against what we are all about (all our Team Members are Pet Parents and love Pets), it would be incredibly dumb from a pure business perspective. Our goal is to develop a lifelong relationship with the Member, as well as the Member's Pet. Pet Parents tend to get many Pets over their lifetime. Also, we are financially much better off the healthier the Hannah Pet is---and the longer the better. One of the coolest things about the Hannah model is that our best interest is perfectly aligned with the best interest of both the Pet and the Pet Parent. Members bring their Hannah Pets in over twice as often as under the traditional vet care model. We think that is great--it allows us to do all of the necessary preventive care and also to catch problems earlier, which is better for the Pet. Our doctors love our model also--no more anguish over what to do when a Pet needs a procedure that the Pet Parent simply cannot afford--one of the leading causes of veterinarian burnout under the traditional model.

Fred (3-Star Filtered HEC1 Review)

Ilma Z. Vancouver, WA 0 friends 1 review

4/6/2017

Hannah in general: 3 stars KORINE: 6 STARS!! Fat Amy and I appreciate you a ton! Thank you for being so helpful and understanding!

Comment from Fred W. of Hannah the Pet Society Business Owner

4/6/2017 Ilma--thanks for the shout out for Korine. We are going to work hard to earn those two additional stars with time!

Fred (5-Star Unfiltered HEC1 Review)

Teresa B. Portland, OR 1 friend 6 reviews

4/4/2017

I've been a member since early 2015, and couldn't be happier with the service I've received so far. I have an older membership that includes food, and my roommate has a newer membership where he buys his food separately, but still from Hannah. My dog is young and athletic, about 45-50lbs, and his is an 85lb 13 year-old golden retriever. We both pay around $100/mo for everything we need except treats and tennis balls. My pup has gotten all of her vaccines, initial blood work, well checks, nail trims, joint supplements, a few minor sick visits, medications, flea treatment, and ALL of her food during this time, without any additional money out of my pocket. Her sick visits were for 'happy tail syndrome', conjunctivitis, and minor foot injuries, all of which were drop-in appts. My roommate's dog has had all of his vaccines, well checks, joint supplements, dental care including an extraction, care for a minor foot injury, foot surgery, a cyst excised from his eyelid, follow-up visits for the above, medications, blood testing, stool testing, food, and dietary consults; all included. We've wanted to do some behavior classes for better leash training, but haven't had the time. I'm saving a little bit of money per month compared to fee-for-service, which is impressive for dog insurance, as most healthy people and pets don't get an equal return for their insurance premiums. My roommate has probably saved a couple thousand in the past 1.5 yrs that he's been a member. And because he has an older dog, I expect he'll be saving more as his dog gets older, and needs more care toward the end of his life. The best part about this, is that I don't ever feel put-out or delay care if one of them gets ill. Normally, I would avoid going to the vet if at all possible due to the expense. Now if I'm worried about something, I schedule an appt or drop-in, they check out my baby right away, and then treat whatever is wrong immediately. I've contributed to multiple people's vet bill fundraisers, and even had to open up a new line of credit to help my sister pay for her cats' vet bills. I recommend Hannah to everyone.

I see all of the bad reviews, and I understand that the structure is new, and possibly scary for folks. One person I recommended Hannah to (who currently spends hundreds per month on behavior classes for her dog), didn't subscribe because she was freaked out to have them 'own' her dog. I think that's silly, and an unfortunate financial decision for her. They do not repossess pets. And if I don't like or want the service any longer, I can always choose to opt out; depending on how long I've been a member, it will cost a variable amount of money to cancel. If I ever thought that my dog needed something and wasn't getting it, I could pay the fee and choose another provider (where I would pay a lot more for the same services, without food or insurance included). It would cost less to discontinue my Hannah membership than to get out of my cell phone or cable contract. And as for providing proof if your pet dies, people have to provide proof of death to terminate financial obligations when they die too. No matter what, it's going to be awful when your loved one dies.

Every experience I've had with Hannah has been extremely pleasant. The waiting room is cozy and doesn't feel or smell like a vet's office. Everyone there obviously LOVES animals, and there is a direct window from the waiting room into the treatment room, so that there are no secrets as to what happens when they take your pet into the back room without you. I work in health care for people, so I asked one of the vets how it was to work for Hannah. His response was, 'it's like working at Disneyland'. He told me that when he previously worked in a small practice, he'd decide on the care that a pet needed, and then write up bill. Then he'd have to sit down and decide with the pet's parent what they could afford to do, and often, what suboptimal course of action they would choose instead of what was determined to be best for the animal. He loved that not only was this a not concern for the parents of the pets he cared for now, but he didn't have to live with that stress either; having to put animals down because their parents couldn't afford to treat them.

Again, I truly couldn't be happier. I have enough things to worry about as it is, especially if one of our dogs is sick and needs treatment for something. The last thing I want to worry about is whether or not I can pay for it. I live paycheck-to-paycheck, so a consistent monthly fee that I can budget for works much better for me. I only wish my own "good" health insurance were so comprehensive and inclusive.

Last, it rules having high quality dog food just show up at the house without having to go buy it.

Comment from Fred W. of Hannah the Pet Society Business Owner

4/5/2017 Theresa--our entire team really appreciates your writing this long endorsement of our program. Hannah's program is a new and unique concept--we are not a Wellness Plan and we are not Pet Insurance--our coverage is much more comprehensive and economical than those two business models. Over the lifetime of the Pet, we also believe our model is more economical than the traditional veterinary care model of fee for service. Perhaps even more importantly, however, our model removes the worry of having to pay for a medical procedure that the Pet Parent simply cannot afford.. Millions of Pets get put to sleep every year in the U.S. before they need to be because the Pet Parents do not have the economic resources to pay thousands of dollars for a procedure that the Pet happens to need. Hannah was created to eliminate this very real problem, as well as to provide an incentive for Pet Parents to give their Pets all of the preventive care they should and to bring their Pets in immediately when there are problems so we can fix medical issues earlier.

We are accomplishing our mission. Many, many of our thousands of Members have told us they could not afford, and would not have, a Pet, if it were not for our program. And our Members, on average, bring their Pets in over twice as often as under the traditional veterinary model--we think that is great. Of course, to be able to deliver the comprehensive services we do at our prices, if is true that we have to own the Pet while the Pet is on our program, which admittedly is kind of a crazy concept that not everyone can get over. But that is due to the way the laws work--it is a pain in the "you know what" for us--but necessary in order for us to save the costs associated with being "insurance", and we pass on those savings to our Members. Virtually all disruptive new business concepts attract skeptics and critics, but most of the time it is not based on any personal experience with the company they are criticizing-- certainly that has been case for us. We know we are doing things right, because Members like you, who really know what we are all about, tell us so.

Fred (5-Star Filtered HEC2 Review)

Eileen S. Vancouver, WA 0 friends 2 reviews

4/3/2017

I'd like you all to know about the very positive experience my family recently received from an employee, Heather Draper, at Hanna Pet Society in Portland, Oregon.

Heather is outstanding! She obviously has the natural ability to understand and feel what her clients are experiencing. She obtained first-hand client information to help us improve our situation. She was great at following up with us to ensure we were never kept in the dark. She focused on what our needs and requirements were and was able to meet our needs effectively.

Heather, it was a please to work with you. Your loyal customer service is outstanding. You excel at servicing your clients.

Comment from Fred W. of Hannah the Pet Society Business Owner

4/3/2017 Eileen--thank you for making the effort to write this review and for your recognition of Heather's efforts! Follow through with our Members is very important and we have worked hard to improve in that area over the past 12 months. It is great to see that it is making a difference.

Fred

(5-Star Filtered HEC1 Review)

Levi E. Vancouver, WA 31 friends 7 reviews

3/15/2017

High quality, 100% FULL COVERAGE care with no deductibles, limits, exclusions or co-pays - and at an affordable price of $61/month! True peace of mind! In the short 11 months we have been on the plan, my dog has already had a total of 14 appointments (most of which required multiple prescription medications and treatments/testing such as IV's, lab tests, and x-ray or ultrasound imaging), and 3 of the appointments were actually surgeries (four teeth extracted, round cell tumor biopsy and removal, and then an infected abscess/mass removal). This past year I would have racked up over $10k in vet bills but because I am on a Hannah plan, I've only paid my monthly membership fee which totals to $671.00 to date - that's a huge savings of 93%! THANK YOU HANNAH!!

Comment from Fred W. of Hannah the Pet Society Business Owner

3/15/2017 Levi--thank you for taking the time to write this review. Making great Pet healthcare affordable and predictable is what our program is all about!

Fred (1-Star Unfiltered HEC2 Review)

Alexandra C. Portland, OR 6 friends 32 reviews

3/11/2017 We took our puppy here for a consultation and to inquire about membership. Google "Hannah Pet Society Lawsuits". They have several pending in regards to unnecessary puppy euthanization. I wish I had done this before we took our little guy in. The entire experience of the consult reminded us of a used car dealership. You're put in a room and they turn on a movie that explains their membership. Essentially you sign the title of ownership of your pet over to Hannah. They will become the legal owners if your pet and you lease your pet from them for a monthly fee. They are the sole medical decision makers for your pet. There are several articles we found online that share shocking stories of how Hannah euthanized puppies with "behavioral problems". Since they are the legal owners they do not have to consult you first before they do anything to your pet. If you ever want to cancel your membership you have to buy your pet back from them. There is nothing wrong with being profit driven but not at the expense of a dogs healthcare. Their entire staff was combative and had a very used car salesman approach to their membership pitch. They also do an exam on your pet while you're being pitched this scam. It really bothered us that the vet did not come introduce themselves and that the exam was not conducted in front of us. Needless to say we will be sticking with a real vet for our puppy's care. He is way too precious to be left in the hands of these incompetent and uncaring "veterinarians".

Comment from Fred W. of Hannah the Pet Society Business Owner 4/7/17: Alexandra--if everything stated in your review were accurate and true, I wouldn't join the Hannah program either and none of the other of the over 4,500 Members who have joined would have as well. So lets review your inaccurate statements one by one--after all, I know you don't want to misrepresent the facts in social media-ville. It is true that under our program we become owner of the Pet while it is on our program, but it is not true that we are the "sole medical decision makers for [the] Pet". Our veterinarians consult with the Pet Parents on all medical decisions. Which makes your statement that "[we] don't have to consult you before they do anything to your pet" also wrong and misleading--of course we are going to involve the Pet Parent in all decisions--how on earth could we have a viable business model otherwise? Your assertion that our model, because it is profit driven, comes "at the expense of a dogs healthcare" similarly is false. To the contrary, our business model was created to eliminate euthanasia for economic reasons and to increase preventive care and foster MORE visits to our doctors. And it works--- -our Members bring their Pets in over twice as often as under the traditional fee for service business model (and we think that is great). Your assertion that we have "several [lawsuits] pending in regards to unnecessary puppy euthanization" also is false. There are no such pending legal suits and, in fact, we have never euthanized a Member's Pet over the Member's objection. Finally, your claim that our doctors are "incompetent and uncaring" could not be further from the truth--they average over 20 years of experience and are great doctors. Who made you judge and jury--you have not even met our doctors and yet you feel you have the right to denigrate them and their professionalism in a public forum?

Your review is Exhibit A for why social media has such a bad reputation in terms of spreading inaccurate untruths around. It also is an insult to our Team Members and our many thousands of Members who, guess what--LOVE THEIR PETS AS MUCH AS OR MORE THAN YOU LOVE YOURS. If you want to meet some of them so they can tell you how our program really works, send me a private message and I will set it up. They are on our program because it provides great healthcare at a price they can afford, without having the fear of having to euthanize a Pet for economic reasons because they cannot pay for an unpredictable expensive medical procedure. Its fine that our program may not be for you---its not for everyone--but its not fine for you to spread falsehoods and denigrate people you have never met and know nothing about.

Fred (5-Star Unfiltered HEC2 Review)

Cate R. Wilsonville, OR 0 friends 3 reviews

3/11/2017

When our dog got cancer, they treated him and us, the owners, with the utmost respect and dignity. They went over every option and never tried to steer us toward the least expensive route just because we were on a monthly plan. Instead, we received regular updates, frequent visits, and personal calls with the veterinarians.

This is the best kind of arrangement we could think of. So much is covered under the Hannah plan, and I never have to make choices according to what I can and can't afford. It's so easy to get in to see a vet and the staff cares so deeply for our pets.

I've lost dogs before, but I have to say that not having to go up to the counter and pay a bill while I'm in tears and just trying to soak up last moments with my pet is worth this kind of payment plan.

Comment from Fred W. of Hannah the Pet Society Business Owner

3/15/2017 Cate--we are sorry for your loss but wanted to thank you for sharing your story and for your kind words.

Fred

(5-Star Unfiltered HEC1 Review)

Doug R. Portland, OR 0 friends 4 reviews

3/5/2017

With a growing family and not enough time in the day, we have used Hannah's "easy button" offering to provide for our two dogs and our peace of mind! I am surprised by some of the negative reviews. It might not be for everyone but similar to Amazon prime...I hope this never ends! Its a great value for what we need / unmatched elsewhere.

Comment from Fred W. of Hannah the Pet Society Business Owner

3/6/2017 Doug--thanks for the positive review--we appreciate it! Most (though unfortunately not all) of the negative reviews at this point are dated. In fact, since August 1, 2015, when new management was put in place, we have averaged 4.09 stars on Yelp across all three Yelp locations, factoring in filtered and unfiltered reviews. We are striving for five stars and are not quite there yet, but we are gaining on it!

Fred

(5-Star Unfiltered HEC1 Review)

Elisa S. Portland, OR 1 friend 3 reviews

2/28/2017

I have been a member of Hannah since December of 2013. I have a rabbit, Miss Pepper, and the care, knowledge, attention and services that are given to her from Hannah have been wonderful. Heather D. on the Member Advocate Team has especially been helpful whenever I have a question or concern regarding my membership or services.

I have had a couple indoor house rabbits and finding a vet and animal care that has a knowledge of this type of animal is especially important. My membership fee is SO affordable compared to if I was paying for vet bills as needed. Having the food, hay and litter delivered to my door makes everything so much easier.

I have recommended several friends to Hannah and they have all had great experiences.

Comment from Fred W. of Hannah the Pet Society Business Owner 2/28/2017 Elisa--our Team really appreciates your taking the time to write this review and thanks also for the referrals of your friends, which we view as the ultimate compliment for our services and business model (plus you get one month free for every referral that becomes a Member!). Convenience and affordability are two key cornerstones of our program. Finally, thank you for the recognition of Heather D's efforts!

Fred

(5-Star Unfiltered HEC1 Review)

Tony G. Portland, OR 1 friend 7 reviews

2/25/2017

This place saved my dog. She was diagnosed with pancreatitis and it wasn't looking to great. Luckily they admitted her even though they knew about her ailment and they treated her. After 3 weeks of being hospitalized she is finally back to her happy and playful self. Soon after, she was diagnosed with diabetes due to her pancreas not being the greatest. Again they put on their capes (they don't literally wear capes but that would be pretty cool) and they treated her with the kind of care that I only thought was reserved for royalty. Amazing doctors and an incredible staff. I have told countless people that this is where to go if you want great care for their pets.

Comment from Fred W. of Hannah the Pet Society Business Owner

2/27/2017 Tony--we really appreciate your taking the time to tell your Hannah story. We cannot take every Pet with pre-existing conditions into our program, but we do take a large majority of them. Cost can be a little higher in those cases, but most of our Members in that situation have found that such costs are far lower than other alternatives, such as the traditional fee for service veterinary model (and you can pretty much forget about the Pet insurance model, which almost always excludes pre-existing conditions). Thanks also for the shout out for our doctors and staff!

Fred

(5-Star Unfiltered HEC1 Review)

Laura B. Portland, OR 76 friends 15 reviews

2/24/2017

We have been Hannah members for over 3 years and have been extremely happy with the services provided to our pets. It has been so comforting to know our furbabies are always covered when there is an issue and we have had no issues with appointments. It is SO great to leave with medications and care plans without an additional bill. We luckily have never needed to utilize the 24 hour emergency clinic, but we have called the advice nurse after hours. We utilized the training classes for our puppy and he became CGC certified in under a year. We recommend the program to all of our friends and family members!

Comment from Fred W. of Hannah the Pet Society Business Owner

2/24/2017 Laura--our entire team really appreciates your making the effort to write this review. Congratulations on the CGC certification--training is an important part of our program and something that helps set us apart from other alternatives in the marketplace.

Fred

(5-Star Unfiltered HEC2 Review)

Laura B. Portland, OR 76 friends 15 reviews

2/24/2017

Comment from Fred W. of Hannah the Pet Society Business Owner

2/24/2017 Laura--thanks for taking the time to write this review and congratulations on your puppy's CGC certification! Training is an important part of the Hannah program and something that helps set us apart from other alternatives out there in the marketplace.

Fred

(5-Star Unfiltered HEC2 Review)

Cathy C. Portland, OR 0 friends 1 review

2/23/2017

I have had nothing but great experiences at Hannah the Pet Society! From my first visit and pet physical to my dog being neutered, the vets and staff have been friendly, extremely informative and very gentle with my little dog. I asked several other clients about their experiences at Hannah before I decided to join and everyone was very positive. I am extremely glad I joined the Hanna Pet Society. The awesome team to do neutering on my dog were Nurse Annie and Dr. Horner! Best ever

Comment from Fred W. of Hannah the Pet Society Business Owner

2/24/2017 Cathy--thank you for making the effort to write this review--we appreciate it! Our entire Team consists of Pet lovers and we all have our Pets on the Hannah program. We have not always been perfect (and still aren't) but the vast majority of our Members, like you, tell us that they love our program and our services, which is gratifying.

Fred

(5-Star Unfiltered HEC1 Review)

Rebecca B. Molalla, OR 0 friends 4 reviews

2/22/2017

We have been Hannah's members for approximately one year. We have a small rescue of 15 animals which we moved from San Diego to here in August 2015. We are so happy to have found Hannah's! There is nothing like this any where else.

Recently we had occasion to hospitalize our angora bunny, Zen, twice in one week. We are so thankful to Dr. Holfert (not sure of the spelling sorry) and Dr. Horner for their help. These two visits in another vet hospital would have cost us more than what we have paid and we get his kibble and litter care which is all included. We thought Zen might have to have exploratory surgery but we were very fortunate that instead Dr. Horner gave him acupuncture and even showed me how to gently palpate the point to easy Zen's tummy.

We love Dr. Horner and all the doctors at Hannah's!!!

Rebecca B. and Michelle D.

Comment from Fred W. of Hannah the Pet Society Business Owner

2/23/2017 Rebecca--thank you for taking the time to write this review and for the shout outs to Dr. Hoefert and Dr. Horner. As someone involved in the rescue community, you obviously have a tremendous love for Pets, which makes your appreciation for what we do and what Hannah's is all about even more meaningful to us!

Fred

(5-Star Unfiltered HEC1 Review)

Spraige S. Portland, OR 0 friends 3 reviews

2/20/2017

I've had Hannah for a few years now for our dog and two guinea pigs. I have always left happy and well informed about whatever issue I was there for. Today's events are what has brought me to leave my review. I also have a cat who was not on the program. I just never got around to putting her on... she got left outside last night, this morning I found her at 7am screaming outside. I picked her up, she was shaking and meowing awful and I could tell something was wrong with her back end. I brought her to Hannah - I was crying and freaking out really bad. Everyone was really sweet, comforting and informative. They took x-rays, examined her, gave her antibiotics, her shots and whatever else they did and only charged me the monthly enrollment fee. I'm not sure if this is procedure or what but they made my day from hell into a much tolerable day. Thank you so much!!! I have always recommended them but even more now!!!

Comment from Fred W. of Hannah the Pet Society Business Owner

2/23/2017 Spraige--thanks for taking the time to share your story--nothing makes me feel better than to hear examples of our team stepping up and doing the right thing as occurred in your case. One part of our program that is not as well known as it should be is how we handle sick and injured Pets. Often a Pet lover will run into the unfortunate situation of having their Pet get injured which results in a potential veterinary bill that they simply cannot afford. Under our program, we will examine the Pet and quote a "cost to fix" that normally is well below what other veterinarians will charge. On top of that, we only require 50% of the quoted amount to be paid upfront and we even will allow that amount to be paid over 12 months in equal installments (with no interest charges). The remaining 50% is due only at the time you decide to leave our program-- if you never leave, you never get charged for it. Through this component of our program, we have allowed many many Pet lovers to avoid the painful decision of whether to euthanize their Pets for economic reasons, which is a very real and huge problem in this country, and one of the primary reasons Hannah was created.

Fred

(4-Star Filtered HEC2 Review)

Terry A. West Linn, OR 0 friends 2 reviews

2/15/2017

Our family adopted Bentley, a 9 month old Boston Terrier from Hannah in 2012. He has always seen the Hannah vets and has never had any major problems until late January when we went on vacation and left him and his sister Bella(also a Hannah pet) in the care of a very competent pet sitter. Right before we got home, Bentley was showing off for his sitter, and destroyed a toy and ate all the stuffing. He began vomiting blood. After xrays it was determined that he needed exploratory surgery on his belly to be "de- stuffed." He was operated on by Dr. Donna Anderson at the Tigard location. Dr. Anderson closely monitored him and 4 days later decided to open his belly again as he still had some bloody vomit. She found only abrasions from the toy stuffing and he stayed in the pet hospital for 2 more days. He goes back on 2/17 for a recheck, staple removal and an ultrasound. All this and we have never paid a penney other than the $77 a month that includes all his food also. The staff at Hannah truly cared for and loved my fur baby and I didn't go broke in the process.

Comment from Fred W. of Hannah the Pet Society Business Owner 2/28/2017 Terry--thank you for making the effort to write this review.. Pets enrich our lives but they can get into expensive trouble and veterinary costs continue to increase rapidly virtually every year. Bentley's story is a perfect example of how our business model helps makes having a Pet more affordable.

Fred

(5-Star Filtered HEC2 Review)

Stacey M. Beaverton, OR 0 friends 1 review

2/8/2017 I love Hannah! The staff at the SW Washington Square location are always extremely friendly, helpful and compassionate. They're all animal lovers and they never fail to make us feel welcome and appreciated. My dog, Jack is an unruly, 70 lbs. Labrador mix with anxiety issues and a penchant for eating the occasional garbage. Before I joined Hannah, the last time my boy got into something he developed HGE, which rapidly turned into Pancreatitis despite the medications prescribed to him by the vet we were seeing at the time. It took a day spent in doggy ICU for us to get him stabilized and cost me about $2,000 when all was said and done.

So, in addition to the stress of worrying about my poor dog, seeing him so sick and worrying that I might lose him, I had to deal with the huge financial impact him illness had on us. I was forced to borrow money from family to prevent my rent check from bouncing and my bank account from being overdrawn. Thankfully Jack recovered and returned to his healthy, loveable self once more; but for a long time after I experienced constant fear of him getting into something and the whole terrible thing happening again. Then I joined Hannah. I cannot tell you what a relief it is to know they're there to help us in cases of emergency. Not only is Jack's medical care covered by my monthly fee, Hannah provides training classes, and visits with a behavioral specialist to help me with his anxiety; these are both things previous vets recommended for my dog, but which I was never able to afford before. It feels so good to know that all my boy's needs are met!

It also puts my mind at ease to know that since Jack is now a "Hannah dog", they will be there for him if anything should happen to me. That might sound silly, but it is something that I think about: if I died tomorrow in some accident, what would happen to my dog? Well now I know: if family were unable to take him in, Hannah would help them find him a new, loving home. Joining Hannah is a bit like having the best doggy medical insurance provider out there, but with the added benefit of becoming a part of an animal loving community. I definitely recommend them.

Comment from Fred W. of Hannah the Pet Society Business Owner

2/9/2017 Stacey--thanks for taking the time to write this review. Hannah was created to make Pet ownership more affordable so more Pets could be in the right home and to eliminate euthansia for economic reasons--which is a huge issue in this country. Your story is a perfect example of what our program is all about! - Fred

(5-Star Unfiltered HEC1 Review)

Heather C. Portland, OR 0 friends 11 reviews

2/8/2017

Being a Hannah member is a no brainer, I have been one since 2014. I was already spending quite a bit just on food and flea stuff. NOW I get that all included AND never have to question whether or not I can afford to take my pets in to the vet. In the past I would have to agonize over that decision. I've also taken advantage of the training that's included, which is valuable all by itself. I have had the good fortune to work with Heather on the member advocate team recently. I've been on unpaid medical leave for 6 months, but haven't had to give up my pet's care because they had a hardship program I was able to qualify for. I am very thankful for Hannah Pet Society! I've read some of the negative reviews, and the vast majority of them are people who don't appear to understand the program, or had some sort of unique issue that wouldn't apply to the vast majority of pet owners.

Comment from Fred W. of Hannah the Pet Society Business Owner

2/9/2017 Heather-our entire team really thanks you for writing this review, and we are glad that we could help during your hardship--after all, during tough times, the love of a Pet can mean even more. In today's world, anybody can say anything in social media--facts are not required--that is simply the way it is. We do our best to combat factually erroneous statements put out there by the "haters", but it always is more effective to be defended by our Members, so we appreciate your help and kind words.

Fred

(5-Star Unfiltered HEC2 Review)

Justine T. Rohnert Park, CA 45 friends 1 review

2/3/2017

When looking for a sensible solution to my pets care I stumbled upon this place and was amazed. I was quickly contacted in regards to my request for information. A cheerful Katrina answered my questions with ease and confidence of someone who has answered every question plausible. Now I have an appointment for my dog porter tomorrow and a lot more confidence in his future care.

Comment from Fred W. of Hannah the Pet Society Business Owner

2/9/2017 Justine--thanks for taking the time to write this review and for the shout out to Katrina. We look forward to getting to know you and Porter better in the future!

Fred

(1-Star Filtered HEC2 Review)

Crystal D. Donald, OR 0 friends 3 reviews

1/31/2017

OM MY GRACIOUS ,!! I was lied too ,manipulated ,taken advantage of and my dog was hurt ... I was very foolish to sign a contract that they did not let me read nor did I get a copy of .i was given many excuses why was not given a copy .it takes three days for ownership to be transferred over,finally the footy day i get a copy emailed to me !! it is vague and disorganized . .. after I had signed up they took my dog away from and put him in the back ,bringing him back telling me they did all sorts of things to him .. the next few days he was nauseated ,sick tired and not himself ..it cost me 500 to get out of a contract that the dog was only under there ownership for 4 days ...if they cared about costumer service and love of a dog they would of let me out with out paying all that money I paid !!DONT take your animals to hanna unless you don't care too much for your animals -

Comment from Fred W. of Hannah the Pet Society Business Owner 2/2/2017 Crystal--I have looked into this and you most certainly were NOT "lied to, manipulated (or) taken advantage of". You signed the Agreement, after having our program fully explained to you and after having seen our video, completely voluntarily. Nor was your dog "hurt"--we did our normal full exam which involves blood removal so we could do our blood work and we gave him a vaccine for kennel cough. What really happened is that you changed your mind and decided you did not want to be on our program the same day you signed the Agreement (which we sent to you that night, not four days later as you erroneously claim). I have good news for you--it is our policy to allow cancellations within the first 24 hours because sometimes people change their minds and that is OK, and we should have done that for you in this case. Consequently, I have already had someone reach out to you to complete the necessary paperwork and refund you. I have to say, however, that after my investigation, it is clear that it is I and any other reader of your review that is really being "lied to and manipulated" here.

Fred

(5-Star Unfiltered HEC2 Review)

Heather F. Oregon City, OR 0 friends 5 reviews

1/26/2017

We've never had anything but excellent care for both our dogs here at Hannah, and tonight was no different. Our vet tech, Chelsey, was friendly and so patient with us and our dogs. I think the mark of a great vet or vet tech is when they are nice to you but are even nicer to your pets-and that is how everyone here is. From the front desk to the groomer everyone really loves animals here. Having both our dogs on Hannah means we never have to second guess whether or not to come in when one has a hot spot and the other may have an ear infection. I can't imagine having a pet and not having them as part of Hannah. The peace of mind we get and the care our dogs get far outweighs what we pay each month for their membership. -

Comment from Fred W. of Hannah the Pet Society Business Owner

1/27/2017 Heather--thank you for making the effort to write this review and for recognizing the efforts of Chelsey. All Hannah Team Member are Pet parents and lovers and it is great to see that coming out in taking care of you and your Pet!

(5-Star Filtered HEC2 Review)

Cecilia B. Lake Oswego, OR 0 friends 1 review

1/25/2017

I have been a Hannah member since October 2015. During that time I have found the location clean and welcoming and the staff friendly and helpful. My 5 stars comes from the care my 2 year old Westie received this month. During the snow and ice storms in early January 2017 I noticed a change in my dog's potty behavior and wondered if she had a bladder infection. I took her in the next day. They ran the test for an UTI (no charge) and, even though she has not had an bladder infection in over a year, they also performed an ultrasound (no charge). They found bladder stones. The vet talked to me for about 15 minutes, explained how they form, risks and suggested surgery to remove them. We had an appointment for the next week and an antibiotic to deal with the current UTI (no charge). After the appointment I researched Bladder Stones on veterinary websites, and found that while there are a couple of treatments the gold standard is surgery with analysis of the stones to be able to modify diet effectively to reduce the chance of reoccurrence. That is what Hannah proposed and carried out as the first round of treatment. No wait and see, no less effective but less expensive alternatives first, just let's get it done right and get your pet well!

On the day of her procedure I spoke to the nurse who would be with my dog during her surgery about timelines and what exactly the vet would be doing. She spent more than 10 minutes with us, answering all questions, reassuring us and interacting with my dog. The nurse called when my dog was in recovery and waking from the anesthesia. She described how it went and again answered questions. They even offered to keep her for observation overight if we were nervous about taking her home. We picked her up and spoke to the nurse again and the vet came in to reintegrate after surgery care instructions. We were given a week of antibiotic, pain and anti inflammatory pills (no charge) at check out and have two follow up appointments scheduled, another ultrasound and a exam by the surgeon.

The AVERAGE cost of treating Bladder Stones is $1,285. I have had sick pets before I came to Hannah and feel that is a conservative estimate. This experience was amazing and I am grateful to be a Hannah member.

Comment from Fred W. of Hannah the Pet Society Business Owner

1/27/2017 Cecilia--our entire team really appreciates your taking the time to write this review. Your story is what Hannah is all about--providing peace of mind to Pet Parents that their Pet will always receive great healthcare without having to worry about cost. Like in human healthcare, Pet healthcare costs continue to escalate annually and have reached the point where many Pet Parents simply cannot afford certain procedures that might become necessary for their Pet. Our program eliminates that concern. We are delighted that your Pet is recovering well.

Fred

(5-Star Unfiltered HEC2 Review)

Pau D. Hillsboro, OR 8 friends 1 review

1/13/2017

We took our little grace in to get her eye checked and it resulted she had to stay and get it evaluated and treated. It turned out she needed surgery. She ended up staying at Hannah's for almost 3 weeks while she recovered. I'm so thankful for Hannah and the team that took such good care of her all that time. We are so grateful to not have to worry about the financial aspect of it because we are part of their pet plan. I recommend them hands down! A shout out to her Donna Anderson and her staff we appreciate all you do.

Comment from Fred W. of Hannah the Pet Society Business Owner

1/13/2017 Pao---our entire team really appreciates your making the effort to write this review and thanks also for recognizing Dr. Anderson. We are happy that we were able to get Grace well and allowing you not to worry about cost is what our program is all about!

Fred

(5-Star Unfiltered HEC2 Review)

Tiffany H. Hillsboro, OR 91 friends 2 reviews

1/9/2017

Dr. Anderson has been extremely helpful and knowledgeable with all of her services. I specifically appreciate her assistance with my pets travel. We are going to miss her as we move to Hawaii! -

Comment from Fred W. of Hannah the Pet Society Business Owner

1/9/2017 Tiffany--thanks for writing this review and recognizing Dr. Anderson. Good luck in Hawaii-- hopefully Hannah's will be there too sometime in the future!

Fred

(1-Star Filtered HEC1 Review)

Tara G. Columbia City, OR 0 friends 2 reviews

1/5/2017

I was a member, but moved out of the area. I talked to them at the front desk and told them of my plans to move over an hour away. Living this far away I could no longer use their service. Over a year later I receive a demand to pay from a collection agency and they then started calling my work and harassing me here. Do not do business with these people -- you sign and they consider they own you for the rest of your life and nothing you can say or do will change that. I am considering legal action since I am just getting the run around other than the harassment. Do yourself a favour... don't make the same mistakes as me. Tara G.

Comment from Fred W. of Hannah the Pet Society Business Owner

1/9/2017 Tara--our records indicate that your payment declined 4/18/16 due to an expired card (which can happen). We attempted to contact you on 4/18, 4/22, 4/26 and 4/29 by both phone and email to follow up. We also advised a friend that you apparently sent on 4/25 to pick up flea medicine that your payments were past due and, therefore, that we could not provide the medicine. Finally, we also mailed you three separate letters on the matter, advising you that we needed to address the issue or we would be forced to send it to collections. We do not at all like sending people to collections, and do everything we can to avoid having to do so. In this case, however, I am not sure what else we could have done--you were completely unresponsive.

Fred

(5-Star Unfiltered HEC1 Review)

Jeff S. Fairview, OR 83 friends 37 reviews

12/28/2016

We have had nothing but good experiences with Hannah (member since 1/15). We have taken our french bulldog there for veterinary care and for the obedience classes. Yesterday our dog had some stomach discomfort. We took her in, they took some x-rays (to make sure she hadn't eaten a random Christmas decoration) and concluded it was gastritis. We were given a prescription medicine and prescription dog food and were back on our way within an hour.

Comment from Fred W. of Hannah the Pet Society Business Owner

1/3/2017 Jeff--we really appreciate your taking the time to write this review. Those Holiday decorations can be tempting for Pets and we are glad your dog resisted the temptation and is on the way to recovery!

Fred

Sha

re this review

(5-Star Filtered HEC1 Review)

Deb V. Portland, OR 0 friends 1 review

12/22/2016

Crystal is an amazing dog trainer! She has worked with our dog for awhile now and her depth of knowledge about training animals is amazing. She is so patient with dogs AND their owners. We have made amazing progress with our high energy dog this year thanks to Crystal's support and guidance. Thank you Crystal and Hannah the Pet Society for the fantastic help we get with Dozer Dog.

Comment from Fred W. of Hannah the Pet Society Business Owner

1/3/2017 Deb--thanks for taking the time to write this review and for recognizing Crystal. Thank you also for taking the time to work with Dozer on training--it will enrich his life and your life with him! Training is a key part of the Hannah program and one of the things that differentiates us from any other programs in the marketplace.

Fred

(1-Star Unfiltered HEC1 Review)

Nanisha C. Vancouver, WA 0 friends 4 reviews

12/20/2016

Over priced. If you have an issue and ask to speak to the manager, she just gives you a sales pitch about how great Hannah is and doesn't directly answer your questions. We had a dog that we got as a puppy, he ended up getting ran over about 2 years later. When I called to report the incident and ask what to do next about my Hannah membership they said I would no longer have to pay because I don't have a pet obviously and I had 2 options about what to do with my dogs remains. I could 1. Bury him myself 2. Turn him over to Hannah and they would cremate him, I could receive the ashes in a wooden box or none at all if I chose. I chose to have him cremated and accept the ashes in a wooden box, I paid extra to have his name engraved. My plan was to bury the box with his ashes so I didn't have to bury my dead dogs body, it was too sad and I thought this would be easier for me to do and say goodbye. Hannah also gives you the option to purchase a key chain of your dogs paw print which I also did. By the end of the conversation she said she would call me in about three days to pick up the box. I called the next day because I had been thinking about it and didn't know why it takes three days to cremate a dog and they said it had already been done and they didnt know I wanted the ashes so I couldn't get them now. I couldn't receive my dogs ashes or the paw print keychain. I was very upset and told the person that just yesterday I spoke with someone and told her what I wanted to do and she discussed the process, how much it costs, etc. and the Hannah associate said it was "after hours" and there was no record of our conversation. My husband called to speak to the manager about us not getting to properly bury our dog and she just gave him a sales pitch about why Hannah is so great and how happy they would be to help us find a new pet under one of their plans... ummm NO THANKS

*UPDATE*

It doesn't let me reply to a comment, I can only edit my review.

Fred: You're right, I lied about the conversation I had with one of your employees and thought it would be a fun joke to make a false review on yelp about my dead dog. You caught me.

- --RIP Woodrow

Comment from Fred W. of Hannah the Pet Society Business Owner

12/21/2016 Nanisha--our records indicate we had two conversations with you, and that in the first conversation you requested a private cremation and in the second conversation you requested a public cremation--we don't have any record of a third conversation (and we also don't offer a key chain so it is puzzling that we would offer you one). But records are not always perfect, and in these difficult circumstances, my view is that we may have made a mistake, in which event you are owed an apology. The death of a Pet, who we view as a member of the family, is a terrible thing, particularly when it happens suddenly as in this case. It is on us to handle everything perfectly in those circumstances, and in your case we apparently did not, and we are sorry we fell short.

Fred

(5-Star Filtered HEC1 Review)

Michele K. Gresham, OR 0 friends 2 reviews

12/17/2016

They take excellent care of my dog Lexi and the physicians and staff are wonderful.

Comment from Fred W. of Hannah the Pet Society Business Owner

12/19/2016 Michele--thanks for taking the time to send this and Happy Holidays!

Fred

(4-Star Unfiltered HEC1 Review)

Genelle H. Happy Valley, OR 0 friends 3 reviews

12/15/2016

I started with Hannah when my daughter worked for them their first year in business. Hannah grew fast and the concept was great. But, with their growing pains a lot of mistakes were made in the adoption area and they had a long ways to go.

I decided to stay on with the TLC program for my dog, Saydee and I am so pleased with all the improvements made at Hannah. The front desk staff is so polite and helpful, there is not such a long wait time, the food is delivered to my door and all teeth cleanings go well for Saydee. Recently Saydee needed surgery for a benign cyst to be removed and it was a long with a 2nd that was found at the same time. after a few days home Saydee tore open many stitches and she needed staples. I was very pleased that it did not cost me extra and Saydee was taken care of. Thank you to Dr. Ron, Shelby and Tiffany! you answered all my questions, were patient and did what was in my dogs best interest! Im excited to see the future with Hannah and not focus on the past.

Genelle Holub

Comment from Fred W. of Hannah the Pet Society Business Owner

12/15/2016 Genelle--thanks for making the effort to write this review and for your shout outs to Dr. Ron, Shelby and Tiffany--I know they really appreciate it. Thanks also for being patient with us and recognizing the improvements we have made. You are right--we did grow very fast and, as often is the case, it caused some bumps in the road. We have been working very hard over the past 15 months to upgrade certain of our people and to build a more Member focused culture, as well as to change many of our processes that needed to be fixed. We still have a little more work to do but your note lets us know that we are making good progress!

Fred

(5-Star Unfiltered HEC1 Review)

Susan H. Portland, OR 0 friends 9 reviews

12/3/2016

Dr. Ron - thank you! For all your efforts and willingness to slow things down for me so I can understand.

Been with this company for a couple years now. I didn't buy or adopt a dog through this company but I did purchase the insurance plan and I am so so SO happy that I did. I got my dog at the Oregon humane society when he was a year old and then I purchased this insurance when he was about two years old. He started showing consistent symptoms that varied from lethargy to puking to shaking etc but they would come and go so I thought it was just a weird bug that would resolve itself. Well, it didn't. I took him in and they immediately took care of everything. He was finally diagnosed with Addison's disease after a couple days at the hospital getting tests done. The entire time I was updated with his status, his test results, etc. It's soooo nice that they have a 24 hour open hospital that has overnight care and constant supervision. Basically, they really do cover absolutely everything. My dog needs monthly shots and medication - all of that is covered. Anytime he's acting a little strange, I call the 24 hour nurse hotline for advice. Honestly this company gives me the true piece of mind that my pup is completely covered and good to go if anything happens. And tbh, (I'm ashamed) I was really skeptical about this company but time and time again they proved me wrong. -

Comment from Fred W. of Hannah the Pet Society Business Owner

12/13/2016 Susan--thanks for taking the time to write this review and for recognizing Dr. Ron's efforts. Your story is a great example of why Hannah was created--to enable more people to enjoy all of the benefits of having a Pet without financial worry and to provide great lifetime care for the Pet.

Fred

Report this review

(5-Star Unfiltered HEC2 Review)

Joy L. Beaverton, OR 44 friends 2 reviews

11/30/2016

I am so grateful for the caring staff and great care my dog, Emmitt receives. This is truly a blessing for our family. My buddy Emmitt has bone cancer and I know I could not afford his care at another vet. The staff is awesome and caring with Emmitt. Thanks to all the staff and Dr Anderson for caring for Emmitt! -

Comment from Fred W. of Hannah the Pet Society Business Owner

12/1/2016 Joy--thank you for writing this review and for recognizing Dr. Anderson. Thanks also for being such a great Pet Parent--Emmitt is lucky to have you!

Fred

(5-Star Unfiltered HEC1 Review)

Bleu B. Overlook, Portland, OR 1 friend 3 reviews

11/19/2016

We can't say thank you enough to Hannah for their attentive and loving care of our dog Pepper who is 4- 1/2 years old. We brought her in for what we thoughts was the beginning of kennel cough and they were very astute to look a little deeper by doing xrays. They diagnosed her with collapsing trachea and within 8 days we have seen the doctor three times, prescribed medication and an action plan to help subside some of the symptoms she has. We cannot thank Dr. Anderson and the staff as well as the Mall 205 docs and team enough for their attention and care for Pepper. We have discussed many times in the last 8 days how grateful we are as a family to be able to have the capacity to bring Pepper in to Hannah without the worry- and know she is in good hands. Pepper is very precious to us and when she does not feel well- it impacts our entire family... We so appreciate Hannah and feeling like Pepper is in good hands. Thank you for the great care!

Comment from Fred W. of Hannah the Pet Society Business Owner

11/21/2016 Bleu--thank you for making the effort to send this review--it means a lot to our team. Pepper's and your experience is a great example of how our program makes having a Pet more affordable and eliminates the risk of a Pet Parent having to face difficult choices when confronted with a negative economic surprise involving the health of their Pet. Thanks also for the shout out for Dr. Anderson!

Fred

(5-Star Unfiltered HEC2 Review)

Tyler V. Portland, OR 1 friend 1 review

11/14/2016

A little more than 3 months ago, my partner and I decided to adopt a six year old Jack Russell terrier (who we named Fritz) from a local animal shelter. When we adopted Fritz, the shelter explained that we would be his fourth set of owners...all of his previous owners shut him away for most of the day and abandoned him at a shelter when he refused to sit quietly in a room by himself all day. We joined Hannah several days after taking Fritz home, and it turned out to be one of the best things we ever did. From the moment we signed up, the care we have received from Hannah's friendly, professional staff has been exemplary. It became clear several weeks after his adoption that Fritz suffers from an anxiety disorder that was causing him to have melt downs and lash out at other dogs (due to treatment by previous owners). When we told the staff at Hannah what was going on, they sprung into action. Hannah's team of behaviorist, trainers, and doctors has been working with Fritz (and us) tirelessly, and the results have been remarkable. Fritz has gone from a nervous wreck to a happy, rambunctious, and confident companion. Although every person at Hannah has exceeded our expectations, there are two staff members that have really gone out of their way for us. Denise, the leader of Fritz's obedience class, has the patience and kindness of a saint. Her knowledge of dog behavior and training techniques has been invaluable. Her classes are well-organized, effective, and fun. Nelly, the office manager, always has a smile on her face, and she makes navigating Hannah's many services a breeze. If not for Hannah, Fritz's life would be very different. All of Fritz's medical care, training, and specialist visits have not cost us anything more than our monthly fee. It's a great relief to know that Fritz's health and behavioral needs will always be taken care of, and we never have to worry about the cost.

Comment from Fred W. of Hannah the Pet Society Business Owner

11/18/2016 Tyler--it means a lot to us that you took the time to write this and also to do a shout out for Nelly and Denise. Behavior training is incredibly important. And I want to commend you too---it takes a special person to take on a pet that has been returned by three prior owners and to make the time commitment to work with our trainers to solve issues that anyone would have with that history. Fritz is very lucky to have you but I am sure you are getting even more from him in return!

Fred

(5-Star Unfiltered HEC2 Review)

Alan C. Beaverton, OR 0 friends 1 review

11/12/2016

Hannah has offered excellent service and vet care for our husky mix over these past two years. This became more important when he started showing signs of epilepsy a few months ago. It is frightening to think what his care and medication would have cost otherwise.

The staff is always friendly, very professional, and have worked hard to help manage my pets condition. Thank you Hannah!

Comment from Fred W. of Hannah the Pet Society Business Owner

11/18/2016 Alan--we really appreciate your taking the time to write this review. While Pets really add to a Pet Parent's life, they can get expensive and our program eliminates all of the financial worry in cases like yours where a condition can arise.

Fred

(5-Star Unfiltered HEC2 Review)

Ashley H. Hillsboro, OR 0 friends 5 reviews

11/10/2016

I brought my Holland Lop bunny into Hannah with a bacterial ear infection. Dr. Anderson saw us and tried all we could to save my bunnies ear. After a week of antibiotics and ear cleaning the ear was not getting better. We made the decision to remove the ear. Dr. Anderson did a great job with the surgery. The tech's and staff all fell in love with my bunny, Max. One tech stayed later just so she could see Max go home. She wanted me to know Max was well loved while he stayed there. The cost of all Max's care was over $2000.00. I walked out paying nothing. The only thing I would like to see Hannah do is offer a West Side emergency clinic. Driving from Hillsboro into Mall 205 is a long drive and not convenient.

Comment from Fred W. of Hannah the Pet Society Business Owner

11/18/2016 Ashley--thanks for sharing your story and the recognition of Dr. Anderson. All of our Team Members are Pet Parents themselves and love pets, especially great bunnies like Max! Our ultimate plan is to offer emergency services at both of our Health and Education Centers, but we need to grow a little bit more to get there. If you know anyone who needs great pet health care at a very affordable price, please refer them to us. Not only will you be doing them a favor, but if they become a Member you get a free month on your plan (and there is no limit)!

Fred eview

(5-Star Filtered HEC1 Review)

Elayne D. Sherwood, OR 0 friends 2 reviews

11/8/2016

I have had my 6 cats and 1 dog on Hannah for over 3.5 years. They have all got good care. I carefully priced pet insurance and the cost of food and found Hannah's monthly fees reasonable. Two of my pets did not qualify for pet insurance one because of her age and one because she had bladder stones in the past but Hannah covered them both. My cat Stella (the one who had bladder stones) began going to the bathroom in places outside of her litter pan. This had been going on for several years before she became a Hannah Cat. I had taken her to five different Vets and a Behavior pet person but nothing worked. Two of the Vets told me to put her outside because nothing could help her. That I would not consider. Dr Trip spent several hours with both Stella and me setting up a Behavioral program and ordering medication to help her with her physical problems. He is the only Vet who seemed to figure out the she had Physical problems that were causing her behavior problems. It was hard work and took several months but now she is using her litter pan most of the time. If she slips and doesn't go in the litter pan I know what to do to get her back on track. She does need to take medication and likely will need to for the rest of her life but, because she is a Hannah pet I don't need to worry about the cost. Medication is covered by Hannah! She is a happier calmer cat and that is what really matters to me. I am so glad that we met Dr Trip I have learned so much from him and he has changed Stella's life for the better.!

Comment from Fred W. of Hannah the Pet Society Business Owner

11/9/2016 Elayne--we really appreciate your review and the recognition of the efforts of Dr. Tripp. Clearly, his ability to diagnose the issues and how to combat them when others were unable to do so has made a material difference in Stella's quality of life (and helped you also), which is exactly what Hannah's is all about!

Fred

(5-Star Unfiltered HEC2 Review)

Beth L. Hillsboro, OR 4 friends 6 reviews

11/7/2016 Updated review

I am so blessed to be a part of Hannah. Having access to so many wonderful amenities gives me the opportunity to give my pet the BEST care ever. Never having to decide if a procedure can be worked into the budget, I know Hannah has us covered. Love the vets, who love my dog almost as much as I do. All care and exams are done with me present and everything explained in full. 24/7 help line gives me so much peace and comfort! Even when we traveled out of state, Hannah was right there with us. Thank you Hannah for helping me raise and nurture a happy, well behaved dog.

10/10/2015 Previous review

I have been so impressed with Hannah! Everything has been wonderful from food delivery to pet care!! I especially love the training courses! Unlimited and they get your pet all the way to CGC (canine good citizen). We have worked with Cindy as our trainer! She has even made herself available on off hours!! She is amazing!! Thank you CINDY!! We <3 you!!

Comment from Fred W. of Hannah the Pet Society Business Owner

10/22/2015 Beth L--thanks for sending this and recognizing Cindy's efforts. Training is critical and you should give yourself a pat on the back too for taking the time to attend our training, which will lead to a happier and closer relationship between you and your pet member of the family

(5-Star Filtered HEC1 Review)

Sigve F. Aurora, OR 0 friends 1 review

10/26/2016

We have always been very pleased with the service and professionalism of Hannah. They treat our dog like he is part of the family and have saved us thousands over just a two year period of time. Would highly recommend them for any animal especially special needs animals.

Comment from Fred W. of Hannah the Pet Society Business Owner

10/26/2016 Sigve--thanks for taking the time to write this review. Pets are part of the family and we are doing things right if we are successfully conveying that is how we feel!

Fred

(5-Star Unfiltered HEC2 Review)

Amanda D. Medford, OR 0 friends 4 reviews

10/25/2016

We've been taking our cat and dog to Hannah pet society. They are really a lifesaver when it comes to being able to get the care that is needed for your pet, without having to worry about the financial aspect of it. They are all very friendly, and knowledgeable, and treat our pets like their own. I highly recommend them. -

Comment from Fred W. of Hannah the Pet Society Business Owner

11/3/2016 Amanda--thanks for your kind words--our entire team really appreciates it. The essence of our program is eliminating all of your financial worries about owning a Pet, which we know you (and we) view as a member of your family.

Fred

(5-Star Unfiltered HEC2 Review)

Emily S. Portland, OR 0 friends 1 review

10/25/2016

I brought my dog, Pepper, in this morning with tears in my eyes since she had been throwing up all night. I had contacted Hannah's 24/7 line the night before and was told to cut off food for the night and bring her in in the morning. I was sent promptly to an exam room by the wonderful people at the front desk. Will came and examined Pepper who was as scared as I was. He collected all the information that I had and went to set up Pepper's kennel as I said goodbye. Will came back and assured me that this was the best place for Pepper now.

I called Hannah multiple times that day to check on Pepper's condition and every time I spoke with Will, which made my experience even better knowing that she was being taken care of by the same person all day. I was told that I could come back and pick up Pepper that night.

When I got there to pick up Pepper I was again taken back to an exam room right way and Pepper's doctor came in and explained everything to me. Dr. Anderson informed me of all the treatment that Pepper had received today, as well as further instructions on how to take care of her for the next few days.

Will brought Pepper back in the room who was more then excited to see me than I believe I was to see her. I was glad to hear that she was taken on many walks as well as receiving cuddles from the ladies at the front desk.

All I can say is that I'm happy to have Hannah and I don't know what I would've done today if I didn't. Thanks Will and Dr. Anderson!!! -

Comment from Fred W. of Hannah the Pet Society Business Owner

10/26/2016 Emily--thanks for taking the time to write this review and for the shout outs to Will and Dr. Anderson. Nothing makes us happier than to make Pets like Pepper well and to make Pet Parents like you completely satisfied!

Fred

(1-Star Filtered HEC1 Review)

Lisa H. Portland, OR 0 friends 7 reviews

10/24/2016

YOU WOULD THINK with all the bad publicity Hannah has received lately they would improve on their customer service and dog care. I have been with Hannah for five years, despite all the negative press and bad reviews, I wanted to still give them a chance. I did not purchase my dog from Hannah, I brought him into the program, I had him neutered, chipped and up to date shots and care. I heard about Hannah and thought it would be a good fit, I have had a few issues with them throughout the five years, but nothing like my last visit.

First, I told them previously that I thought my dog maybe allergic to the food they provided and was their an alternative, they pretty much ignored me and said that was not so. I brought him in to finally get some new food and thought I might as well have them look at him since he was there (Saturday, open day), the receptionist scanned him, the information came up, she said he needed to have a Hannah chip. I asked her if it was necessary, I did not want him to have a Hannah chip since he already had one, she said you can talk to the nurse. Now I did not go into great details with her the reason I did not want a chip from them, I figured I would speak to the nurse. My reason is because of the bad press and Hannah's history of destroying pets when they do not fit the bill, my dog is part of my family and if he is lost and subsequently injured, I DO NOT WANT HANNAH to be the first response. I truly believe if they feel the injuries are too expensive or just not a good day, by baby boy will be destroyed. I will pay for any and all surgeries outside of Hannah that he needs if Hannah deems he is not fit for their surgical team.

The nurse took him out of the room, returned him and said "Oh you will need this", I ask what it was and "she said his number for his new chip, the one he had is not working", which was a bold face lie, the receptionist scanned him and his information came up. I asked her why she would put a chip in him when I adamantly told them I did not want one, she said "it came up on the computer and I didn't think of talking to you about it, I can be like that sometimes", REALLY!!!!. Then apologized profusely and said I just did, now what can I do to make things right. I ask can they remove it and of course the answer is no.

What really burned me was this nurse had told me earlier that she saw a couple of fleas on my dog and he needed flea treatment, When a dog get a chip, you are not supposed to bath him nor give him flea medicine for 48 hours, now I found this information on my own, she nor the doctor bothered to tell me this. When she handed me the flea medicine I had to ask her if it was ok to give to him considering what he went through that day. She told me to wait only 8 hours, I had to call two other clinics to ask what was the proper time to wait and both said 48 hours, does Hannah properly train their staff. So because she was in such a hurry to chip my dog it did not occur to her to not only speak with me, but to wait so he can be treated for fleas, so I had to wait to give him his treatment. Good thing I looked on line to find ways to relieve him until I could give him the flea treatment 48 hours later, Hannah's staff did not have the insight to instruct me the proper procedure.

I know this is long and sometimes people pass over lengthy reviews, but it was important I put this out there for potential customers, BEWARE OF HANNAH PET SOCIETY.

Comment from Fred W. of Hannah the Pet Society Business Owner

10/26/2016 Lisa---It is our company's policy to require a Hannah chip--Pets get lost all of the time and the chip has saved a lot of lives in our experience (chip technology has improved a lot over recent years and old chips do not always work) . Having looked into your situation, we did not have the communication we should have had between our reception and medical areas--that is on us---your resistance to having the chip inserted should have been communicated to the medical team so the appropriate person could explain things properly. We have addressed this issue internally so it does not happen again. Having said that, I take issue with your statement that if "the injuries are too expensive or (Hannah is just not having) a good day, my baby boy (would) be destroyed". This is contrary to everything Hannah is about and is completely false and wrong --in the entire history of the company Hannah has never euthanized a Member's Pet over the Member's objection, and we would never do so. It is clear to me that Hannah is not a good fit for you. Consequently, we will be contacting you to allow you to exit our program at no cost.

Fred

(5-Star Filtered HEC2 Review)

Thomas M. Vancouver, WA 0 friends 1 review

10/18/2016

I started Hannah Pet Society a few months ago . I came to you with a injured dog "Bingo" , and not only did you take care of him immediately, you set me up in the program & helped keep the cost affordable. Since then I have found numerous benefits and ammaizing training programs with you'r compassionate group of propfessionals. I have especially enjoyed working with Tory and Chrystal at the i205 local ; and Cindi Goode in Tigard is an amazing trainer . Bingo is my first dog and you folks at Hannah have made us both feel safe and cared for. Thankyou from me and my best friends heart. Thomas Macdonald

Comment from Fred W. of Hannah the Pet Society Business Owner

10/21/2016 Thomas--I wanted to thank you for taking the time to write this review and for the shout out to Tori, Chrystal and Cindi. Training is extremely important and having that as an integral part of our program is one reason we are unique. It also makes us feel great that we were able to help you and Bingo out in a time of need--that is what our mission is all about--helping more Pets find the right forever home at an affordable and sustainable cost. Clearly Bingo lucked out in becoming your first dog!

Fred

(5-Star Filtered HEC1 Review)

Frederik S. Portland, OR 0 friends 1 review

10/18/2016

Just wanted to take a moment to acknowledge Francesca for being such a great ambassador for your great company! Since it's the people who truly are Hannah the Pet Society, she is one of the fine folks at your company that you should be so very proud of. She is always welcoming, helpful, kind and sincere. She truly represents the caring attitude that makes Hannah the Pet Society a business that I will be loyal to for years to come.

I also know that a referral is one of the very best compliments any business can have. Just today I heard of a co-worker who is struggling to afford traditional veterinary care for her pet. She said she wasn't sure about looking into Hannah because of some of the things she had heard. I told her about not only my positive and wonderful experiences, but also those of the many mutual acquaintances we have who also made the wise decision to join. She will be visiting your Clackamas location soon!

Comment from Fred W. of Hannah the Pet Society Business Owner

10/21/2016 Frederik--We appreciate your taking the time to write this review and also thanks for the shout out for Francesca. Most importantly, however, our entire team thanks you for the referral--it is the highest compliment we can receive because we know your Pet is a Member of the family and referrals in that context are not lightly given. Members who make referrals resulting in an active plan receive a free month of service for their Pet, but the bigger benefit is the knowledge that they are helping out a fellow Pet Parent and Pet.

Fred

(5-Star Filtered HEC2 Review)

Mary W. Portland, OR 38 friends 4 reviews

10/15/2016

Hannah has been the best experience in owning a pet as precious as Oh Darwin ! He is my Love Fur Baby and is so well cared for and love by myself and the whole Hannah family ! I highly recommend this for your fur baby too ! The more you know and understand the awesomeness can begin !!!!!

Comment from Fred W. of Hannah the Pet Society Business Owner

10/21/2016 Mary W---Thanks so much for your kind words. All of our Team Members are Pet Parents (and lovers) ourselves and it makes us feel great that you can see how much we truly care about Oh Darwin!

Fred

(5-Star Filtered HEC1 Review)

Rebekah L. Portland, OR 0 friends 1 review

10/14/2016

I am so happy I enrolled in The Hannah Society when I did. One month after getting enrolled my 1 year old puppy kept getting sick and was a medical mystery. Dr. Titterington at the Mall 205 location is wonderful. I cannot thank him or the staff there enough. They have delivered nothing but amazing service for Zoey and I. I will forever be a Hannah Member.

Comment from Fred W. of Hannah the Pet Society Business Owner

11/3/2016 Rebekah--thanks for taking the time to do this review and for your shout out to Dr. Titterington. Its great that we were able to solve Zoey's medical mystery and that he is doing well---that is what we are all about!

Fred

(5-Star Unfiltered HEC2 Review)

Steve R. Beaverton, OR 0 friends 6 reviews

10/13/2016

I love the people at Hannah. They are friendly and good at what they do. Every time I bring in my dog, they remind me of why I appreciate them as much as I do. Every appointment and every procedure has been professional and responsible. I love the people at Hannah. -

Comment from Fred W. of Hannah the Pet Society Business Owner

10/21/2016 Steve--our entire team really appreciates hearing this from you. Pets are important parts of our Members' (and our) lives and our goal is to make every Member interaction with us a five star experience --its great to hear that we have succeeded with you.

Fred

(4-Star Unfiltered HEC2 Review) Kim K. Portland, OR 72 friends 37 reviews

10/10/2016

We have been Hannah members for a few months now. We have had nothing but great service with Hannah. Our two dogs have had exams and other health related experiences at Hannah as well as taken some of the training classes. Allison is a great trainer and gave us really great advice on some ways to tighten up training at home. The classes were well run and expert.

I really like the facility, very clean, everyone is friendly and it feels like more of a pet community center than a vet. The dogs don't get terrified just walking in the door. -

Comment from Fred W. of Hannah the Pet Society Business Owner

10/10/2016 Kim--thank you for taking the time to write this review and for the shout out for Allison! Training is an integral component of our program and part of what makes us unique. Our Health and Education Centers actually were designed to have a more "homey" design and feel partly because we wanted to provide a comfortable environment for the Pets, who can be nervous going into a health facility (certainly I am when I am in a dentist's office!)

Fred

(4-Star Filtered HEC2 Review) Leslie E. Portland, OR 0 friends 2 reviews

10/7/2016

My Boston Terrier, Moose, and I have been members since 2011. After I tragically lost a pet a few years before I decided that my next buddy would definitely have health insurance. Hannah was nearly brand new at the time. I have stuck with them through their highs and lows and have always received wonderful service.

I am astounded because I have never seen or been treated the way other people have described. Never. They can be a bit disorganized and I have had longer than expected waiting times for appointments, but they are always apologetic and always treat Moose with love and care.

As far as claiming they are a scam or that they don't go the extra length to provide the best service to their pets -- Moose is living proof that this is absolutely un true. Here's why:

As I mentioned earlier, Moose is a Boston Terrier. He is crazy about his ball and loves to play fetch. This year alone he has been to the vet 3 or 4 times because he has torn nails from his paws. Every single time, Hannah takes him in to remove the nail, bandage him up, provide him with antibiotics and pain medicine to get him through.

Moose started to have a problem with incontinence. Hannah diagnosed it as being neurological and started a care plan for him and provided him with, what I would assume, is an expensive medication. We occasionally wean him from this medication to see if the problem has resolved itself, not because they didn't want to continue paying for the medication but because it is best for him to not have to take it. They have talked about this treatment becoming a life-long plan for Moose and have never once feigned concern that they would be forced to provide this medication for him for the remainder of his life.

During one of his examinations, a technician mentioned that she heard Moose might have a heart murmur. We rescheduled for him to been seen by a vet. She suggested X-rays. Then she recommended an echocardiogram. SHE suggested and ECHOCARDIOGRAM. Does anyone have any idea what that costs? Let me tell you that it is absolutely not a cheap procedure.

All of these expensive tests done at the recommendation of THEM!! They didn't have to do any of that. I understand they have a bottom line to be concerned about but they haven't made that my problem. They could have easily mentioned the murmur and convinced me that it wasn't a big deal, leaving it a total mystery to me until Moose one day died. But they didn't. They went the extra length.

And, for those who are wondering -- it turns out that Moose's heart is fine. Yay!

This was just what happened in 2016. Imagine all of the services they have provided to us since 2011. I have several times joked with friends that if it wasn't for Hannah, Moose's medical expenses would have us living in our car. He would have bankrupted me by now.

I have referred several friends to Hannah and we are all very happy with our decisions to do so.

And I would have given 5 stars but their continued disorganization and that they still deliver the food in large plastic bags is the reason they get 4 stars. Please stop with the plastic bags.

Comment from Fred W. of Hannah the Pet Society Business Owner

10/10/2016 Leslie--thanks for taking the time to write this review and for recognizing the value of our program. You will note that on this Yelp location for Hannah (Yelp for some reason has three locations for us) your review did not get filtered; while at a second of our locations, it was filtered--why?---we don't know, it makes no sense to us and Yelp is a bit of a mystery! Anyway, we truly appreciate your taking the time to send this. Contrary to the narrative sometimes seen in social media, not only will we always do what is best for the Pets on our program because we love Pets and it is the right thing to do, it also is the right business decision. Our goal is to have a life long relationship both with the Pet and with the Pet Parent and that is not possible if we don't demonstrate with our actions that we are going to do the right thing, without regard to cost.

Fred

(5-Star Filtered HEC1 Review)

Tom W. Portland, OR 0 friends 1 review

9/30/2016

My Sammy stepped on a large piece of glass at the lake.I Called Hanna and they said come as soon as you can. Walked in and went straight to a room. Dr Anderson came in and examined the foot. Said it needs two staples and a good irrigation. Said pick him up at 5pm. 5pm on the dot arrived and he was ready to go. Without Hanna that sedation and staples would have cost me $500. 00. My monthly membership has paid for itself twice. Have to admit, it was a very odd feeling to walk out and not pay for services or meds. Great job to the entire crew. Great service and care.

Comment from Fred W. of Hannah the Pet Society Business Owner

10/4/2016 Tom--Thanks a lot for taking the time to write this review and for the shout out to Dr. Anderson and we are glad Sammy is doing great. This is what our program is all about--giving our Members piece of mind that everything will be taken care of whenever the unexpected happens to their pet and they need medical care, as well as driving full preventive care because the Member always walks out of the hospital without a bill!

Fred

(1-Star Unfiltered HEC2 Review) Mrsdanger D. Hillsboro, OR 0 friends 5 reviews

9/18/2016

I'm so disappointed with this company right now. My dog is having an emergency and because of another change in their policies ( that they never notified anyone about) I have to drive 2 hours to their mall 205 location for treatment. I was able to take her to the emergency clinic 5 minutes away from our house once before but now they refuse to let me have her treated asap. Her condition will continue to worsen on our two hour drive and I'm beyond upset! Looking out for the best interest of our pets? Not even close!! -

Comment from Fred W. of Hannah the Pet Society Business Owner

9/21/2016 Mrsdanger D--we cannot identify you in our system and I want to make sure we handled things properly---would you mind sending me a private email so I can investigate this? Effective September 1, we expanded our services by making our Mall 205 Health Center location 24 hours for emergency services. and, as we continue to grow we will make our Washington Square Health Center location 24 hours as well sometime in the future. However, in the interim our strict protocol for Members on the west side having an emergency is to send them to our local emergency clinic partner in any case that has time sensitivity. I want to make sure that protocol was followed in your case so please help me by sending the private email.

Fred

(5-Star Unfiltered HEC1 Review)

Laura S. Portland, OR 114 friends 4 reviews

9/12/2016

Say what you will about Hannah, but my experience has never been anything short of excellent. I have my cat on their TLC program and recently, my cat became very sick. I have only needed routine care for him and this was my first ever emergency. I called Hannah and they were able to get him and I in right away. The vet and vet techs were so great, informative, and kept me up to date what was going on with my little guy. And at check out yesterday, NO BILL!!! This is why I have Hannah. When they say it gives you peace of mind, it's totally true. Without it I would have had to take out a loan to cover the costs. I'm thankful for this program, and the staff at Hannah. Thank you for helping my baby feel better!

Comment from Fred W. of Hannah the Pet Society Business Owner

9/12/2016 Laura--thanks for taking the time to write this review. Your story is a perfect example of what Hannah is all about--reducing the barriers to pet ownership, with affordability and cost predictability being at the top of the list, so more pets can be in their right forever homes. It is an unfortunate reality that pet health care costs continue to rise rapidly and many, many families cannot afford a $5,000 or even a $2,000 medical procedure for their pets, no matter how much they might love them. Our program removes these issues. This allows more people to have a pet and, just as importantly, eliminates the very difficult decision of what to do when faced with an expensive medical procedure.

Fred

(5-Star Unfiltered HEC2 Review)

Tracy H. Portland, OR 1 friend 2 reviews

9/9/2016

I have been a Hannah member since they started and It is on of the best decision I have ever made. Everyone has been so wonderful with me and my dogs. I have a rotti/ german mix & great dane and they have their issues from skin problems to hip to tummy issues. Hannah has been a life saver. we were signed up with banfield & just for flea treatment it would cost me 60 bucks a month for just my great dane and then you have food cost, its just way too expensive. Hannah has been a life save & money saver for both dogs we spend 200 a month and we get everything & anything. I would highly recommend them to anyone & everyone. keep up the good work. you guys are awesome

Comment from Fred W. of Hannah the Pet Society Business Owner

9/9/2016 Tracy--thanks for taking the time to write this review--it means a lot to our entire team. And please do recommend us to others--besides helping them and their pets out, under our referral program you get a free month (for your highest cost pet) for each referral you make that becomes a Member. We have one Member that ended up earning a free year by making twelve referrals!

Fred

(5-Star Unfiltered HEC1 Review)

Kevin R. Portland, OR 28 friends 1 review

9/5/2016

We've been using them for over a year now for our dog's general heath care and behavioral needs and feel like it's a great value when you take advantage of all the benefits they offer. We really like Hannah.

We've taken our dog in for vet care pretty regularly because we don't have to hesitate about what we'll have to pay for. It's a huge burden off of our shoulders to know that we can get him checked out whenever we see something even minor. It's convenient that you can drop the pet off in the morning and pick 'em up later in the day. I've never had to wait more than a few minutes for service when I did make an appointment. The front desk seems to be well put together and friendly. They used to have issues in that regard when we first started going but are now very good and know us by name, etc.

The actual vet care seems very good. The vets and vet techs seem very professional. They've always spent a long time with us to explain things and help beyond what's required. I always feel like it's quality care. Again, I've noticed that health care has only gotten better over time. They have obviously reorganized their management a while back, to much improvement.

The weekly group training classes are excellent (and included in the monthly fee!). All of the trainers we've had seem extremely competent. I like how they have basic puppy classes as well as advanced classes for obedience, therapy training, and agility. We've also found their behaviorists to be a very useful resource. Our dog went from a grumpy street dog to a fun-loving gentleman, progressing pretty quickly, with Hannah's help.

Comment from Fred W. of Hannah the Pet Society Business Owner

9/6/2016 Kevin--thanks for taking the time to write this review--our entire team really appreciates it. Thanks also for recognizing that we continue to improve--we still are far from perfect, but we do believe we have made substantial progress over the past year. Its also great that you are using our program in the right way. Behavior training is an important part of what we offer and makes a huge difference in the betterment of your pet's life. Bringing your pet into our health centers whenever you have an issue also is important--it enable us to catch and fix any medical issues early on, which is always better. In fact, our Members on average bring their pets in over twice as often as pet owners outside our program do. (5-Star Unfiltered HEC2 Review)

Jael J. Portland, OR 31 friends 60 reviews

8/25/2016

I've read through a lot of these reviews and I'm surprised and I feel compelled to share my experience thus far with Hannah the Pet Society (HPS - because I don't want to write that out for the rest of this review). I've been a member of HPS for approximately a year now. My little Shiba Inu (I say little - she's a rescue and I guess she's about 8 years old) has had urinary issue for a good portion of that time. I'll admit I was frustrated that she wasn't getting better but HPS never gave up. The staff there tried a few different options before resorting to surgery. I liked that because I get very annoyed when doctor (whether a veterinarian or not) rushes to cut someone open. I would prefer some other options and make surgery the last resort unless of course it's life threatening. Well unfortunately for little pup, she had to have surgery. They got her within a day of determining that's what she would have to have in order to relieve her of her issue (bladder stone). They brought her in. They bathed her. They spoiled her a little bit before putting her under. Then they removed her stone. Instead of calling me right away and telling me to come pick her up. They kept her and observed her. And only until they felt like they were comfortable with her leaving did they call. When I came to pick her up, when I walked in, they knew exactly who I was and who my pet was without me even telling them. They brought her to me but spent almost 45 minutes talking about what to expect and how to care for her (post-op care). They gave her special food and explained to me that she would be prone to stones in the future and how to avoid her getting more in the future. I felt like they attended me as well as they attended her. My wait time was kept to a minimum. They even carried her bag of food to the car for me.

My experience with HPS has always been positive. When I signed up, I felt well informed about how they "take ownership" of the pet. Actually, I felt like they explained it to me so many time that they felt like I wasn't getting it. But I was and there was nothing clandestine. Do I like the thought of having a fee for cancelling my membership? No... but I don't think it's outside of the realm of normal. Especially for the quality and quantity of service they provide. I look at it like the HMO version of pet care. I don't love HMOs... but if something wasn't handled well, I would know who to go to and what to do to make sure I was being properly treated. I have always been treated with respect and so has my little pup.

Even the Chief of Staff took time out of her busy schedule to check in on me and my Shiba. She set expectations about the post-op care. Again, I felt like I was provided great service. I do understand that there are complaints and concerns. I can't speak to the level of service and care of anyone else or their pet - I just want to make sure that HPS and others out there know that I have had a great experience and hope that continues. I think HPS saved my little pup's life and I'm not broke because of it (as in I would have spent over $4,000 elsewhere and I think in premiums I have spent less than $700) . Thank you Hannah the Pet Society! -

Comment from Fred W. of Hannah the Pet Society Business Owner

8/26/2016 Jael--thanks for taking the time to share your views ---our entire staff really appreciates it. We all are pet owners and pet lovers (all of our team members have their pets on our program) and our goal is to treat our Members like we would want to be treated when dealing with our own pets--its gratifying to know that in your case we were successful.

Fred

(5-Star Filtered HEC2 Review)

Jenn J. Portland, OR 32 friends 5 reviews

8/24/2016

We've been members of Hannah for close to 5 years now and couldn't be happier with our experience. Our dog, Jenga, was 7 when we signed up for the lifetime care. While the idea of turning over his ownership did make us thoroughly consider the risks, we understand why they have that policy and how much it lowers the cost of care. The amount we pay is basically the same as what we were spending on organic dog food before, so it made perfect financial sense to have his medical care included as well. Also, the food they carry is the same brand and quality. Since we joined, Hannah takes care of all of his food, supplements, vaccinations, dental work, grooming, and even a surgery when he was bitten by another dog. There has never been a hassle in receiving care or getting an emergency appointment. The doctors are knowledgable and genuinely care for the welfare of our Jenga. All told, we've racked up a bill of over $5k in pet care that was completely covered. I don't do reviews often, but felt that with the exceptional experience we've had with Hannah, they deserve a great review.

Comment from Fred W. of Hannah the Pet Society Business Owner

8/29/2016 Jenn--thanks for making the effort and taking the time to write this review--the entire Hannah's team really appreciates it. Ironically, because you don't write many Yelp reviews, Yelp has filtered your review (you can find it but you have to go to the bottom of the Yelp page and click on "filtered reviews"). Yelp's view is that the more frequently someone submits a Yelp review the more credible they are. I actually feel the opposite is true because someone like you taking the time to do a review is more of an effort. That is why we have placed in all of our lobbies all valid reviews we have received since August 1, 2015, when new management was put in place. Anyway, enough whining by me about Yelp's policies--thanks again for your trust and confidence!

Fred

(5-Star Filtered HEC2 Review)

Sally M. Lake Oswego, OR 0 friends 2 reviews

8/16/2016

I LOVE Hannah! They have always taken care of my dog in a professional manner and I go in once a month for care. The people at the front desk are always greeting you when you come in the door with a smile. Check in is fast. I have never waited too long to get into a room to see a vet. My monthly fee is very small and my dog loves the new food that comes from Portland. Thank you Hannah for opening your doors. I would not have been able to afford my dog without you.

Comment from Fred W. of Hannah the Pet Society Business Owner

8/29/2016 Sally--thanks for taking the time to write this review. You are an example of what our program is all about --reducing the barriers to pets being paced in the right forever homes, with costs being at the top of the list of those barriers.

Fred

(4-Star Filtered HEC1 Review)

Lisa K. Kihei, HI 0 friends 2 reviews

8/12/2016

There are so many bad reviews about this company that I feel compelled to put my experience out there. I have three of my six dogs on the plan for three years and have had nothing but good experiences. All of the three have had some serious health issues and are receiving excellent care. For example, one dog got sick on a Saturday so I called in and hit the number for emergencies. Much to my surprise the veterinarian answered the phone. Another example was when my dog suffered a severe fall with a very prolonged seizure. It was after hours so I grabbed him and got him to the pet ER 5 minutes from my house without calling for permission. While my dog was being treated I called Hannah. The only concern they had was "is he okay?". They paid the charges, no questions asked. I have seen complaints about the food since it is unlabeled. Seriously, why would they provide poor quality food to dogs to whom they have to provide medical care. Also, none of my dogs have ever refused the food. No one is perfect and they listen to concerns.

Comment from Fred W. of Hannah the Pet Society Business Owner

9/6/2016 Lisa ----thanks for writing this review--we really appreciate it. Every Team Member at Hannah's is a pet owner and a pet lover--all of our pets are on the Hannah program and our own dogs receive, and love, our TLN food. Nutrition for pets, like for humans, is one of the most critical, if not the most critical, components to good health. Our TLN food has all natural, human grade ingredients, with organic chicken the number one ingredient. It has no preservatives and is oven baked (rather than extruded at very high heat like most foods) right here in Portland--it is delivered to your door within 14 days of it being produced. Its really healthy for your pet---plus it tastes great!

Fred

(1-Star Unfiltered HEC2 Review) Brittany H. Beaverton, OR 4 friends 179 reviews

8/11/2016

With everything going on with Hannah the Pet Society it made me want to share our story....

Almost 4 years ago I purchased a Golden Retriever puppy (not from hannah). Once he turned a year old all our issues started! Every month he was getting skin infections that were turning in to staph infections. We use companion pet clinic in Hillsboro (best vet ever) for all our vet needs. We took him in month after month trying to figure it out. Eventually they thought that his skin was not acting as a barrier like it should be causing these issue. The medicine would could us out of pocket a little under $200 a month. Sometime after hearing this we ended up at the mall and we passed by the Hannah Shop. We saw the cute animals so we peeked inside and ended up speaking to a sales person. At first it sounds great.. no out of pocket expense, food delivered to your door ect ect.. but then they explain EVERYTHING! We would have to sign our dog over to them. Yes he gets to live with us but ultimately he is their dog. We then would have to take him in to their vets for a fee of 29.99 for all the test well that is what they said. After that they come up with a monthly fee would pay and if you agree you sign a 1 year contract. BUT what happens after that year? What if you do not want to continue? Do not worry you just have to pay like 300- 500 to get your dog back! How is that even fair? The sale person explained that the test they run at that first check up are very very expensive much more then 29.99 so the 300-500 is the cost of that first check.. All of this sounded really weird and we were not really comfortable but we thought let's talk their vets and just see the cost and we would discuss it further. So we brought our pup to their vet clinic.. It was such a long process. I think I spoke to 4 vet tech/ vets and I had to explain the SAME thing over and over and over again. I did not feel the vets were friendly or that the service was very good. After all of this was said and done they wanted well over $300 a month. Between the fee, and the crazy contract we decided not to go with Hannah. We have received several follow ups offering a free month or something like that but now that we know more about this company we WOULD NEVER USE THEM!

Since then we learned our dog has allergies and we are working on desensitizing him to those allergies. Our monthly bill for him is maybe 80-100 but definitely not close to over 300.

Comment from Fred W. of Hannah the Pet Society Business Owner

8/26/2016 Brittany--you must have visited with us well over a year ago because in May 2015 we modified our Membership Agreement to remove the one year term and to make it cancellable by the Member at any time. For healthy dogs, the Agreement does continue to have a pet repurchase fee of $300 (which goes down by $50 per year you are on the program down to $100), which is less than the value of the upfront physical and behavioral exam each Member's pet receives but the Member does not have to pay for upfront. Additional charges related to pre-existing conditions can apply and that clearly was the case in your situation. The amount of those charges is based on the facts and circumstances and is made by our doctors. Our program covers emergencies as well as monthly care and we have a lot of data supporting our view that on average our program will save about 50% of health care costs over the lifetime of the pet.. We have 4,500 Members with over 6,000 pets that have concluded our program is a great bargain. Nonetheless, you made a determination that our charges were too high for you and you certainly are entitled to your opinion (and to express that opinion here).

(5-Star Unfiltered HEC2 Review)

Cassidy V. Hillsboro, OR 0 friends 7 reviews

8/6/2016

I have never had a negative experience with Hannah! My dog is my medical child and has ongoing ear infections, a histiocytoma as well as other little things. This program has already saved me thousands of dollars while only costing me a small fee each month. While there are a couple of doctors that I'm not TOO fond of they always do the job and send us on our way with the proper medication or treatment that she needs. I feel safe and always taken care of when something seems off with her!

Recommend Hannah to anyone and everyone! -

Comment from Fred W. of Hannah the Pet Society Business Owner

8/8/2016 Cassidy--thanks for taking the time to write this review--we really appreciate it. Our program is all about removing any concerns regarding unexpected pet medical costs for our Members. However, can I ask that you send me a private message regarding the doctors you are not too fond of (even though they always do the job)? We are always trying to get better!

Fred

(5-Star Unfiltered HEC2 Review)

Robert S. Portland, OR 0 friends 1 review

7/30/2016

One afternoon, around 4:20, one of our dogs got into something she shouldn't have, so she was not very happy a few hours later. We took her to the Tanasbourne Emergency Vet Clinic since it was after hours and they did a great job. The next day, she was better, but still a little lethargic, so we went to speak with the Hannah doctors. Dr. Anderson was great with us and our pup. She decided to take her in and care for her overnight. The next day, we came back and she was back to normal. Hannah was incredible in understanding that this happens a lot and this is something that they will not chastise you for. They know that the people that choose Hannah want they best for furry children. We went to Hannah almost every time one of our pups had diarrhea or vomiting, and they always did what they could to help. We have saved SOOO MUCH MONEY with Hannah. If you want to buy your dog food at Costco and only take them to the vet if they need to be put to sleep, then don't use Hannah. -

Comment from Fred W. of Hannah the Pet Society Business Owner

8/2/2016 Robert--thanks for taking the time to write this review and for the "shout out" for Dr. Anderson- -we really appreciate it! One of the great advantages of our program is that because it is for one low monthly fee no matter how often you come in, our Members are much more likely to bring their pet in whenever they think there might be a potential problem--this is great for the pet because it enables us to catch issues early or to fix them early. In fact, our members visit us over twice as often as the national average number of visits in the traditional veterinary care model--and that is the way we like it!

Fred

(5-Star Filtered HEC1 Review)

T R. Ridgefield, WA 0 friends 1 review

7/30/2016

Our family was so lucky to have found Hannah Society. Together we found Rudy our amazing Golden doodle. I was recently in a conversation with Kristie C a very happy team member of Hannah. While in conversation - she loved on Rudy as I sang my praise about our families experience. The services offered truly met and exceeded our expectations. I would encourage anyone considering Hannah to simply go in to one of their locations and have a personalized experience! High five. Kristie, thank you for being a wonderful example to what Hannah Society is all about... The Russin Family

Comment from Fred W. of Hannah the Pet Society Business Owner

8/5/2016 TR--thanks so much for taking the time to write this review and for for the shout out for Kristie--we all really appreciate it. All of our team member are pet owners and pet lovers and we all are on our program. It is great that you can feel that at our health centers!

(1-Star Unfiltered HEC2 Review)

Anita S. Phoenix, AZ 12 friends 23 reviews

7/27/2016

Look folks, I know this seems like a great deal... Trust me it's NOT! You are paying for top notch service and will be getting lower than average service. I was so excited when I signed up for Hannah... Biggest mistake ever! It would of be three times cheaper to go and get my dog vaccinated out of pocket and buy the food. It's ridiculous how much they charge. I would understand if they had incredible service. They have terrible service!!! I booked an appointment and every appointment I waited anywhere from 35 min- 1 hour just to be called in... What's the point of booking an appointment? I might as well come in as a walk in. I came in over 9 times to have the vets figure out what's wrong with my dogs eyes and half the time they said its "normal" the other half they gave him an antibiotic! Which helped for 2 weeks. The last time I came in they said I wasn't doing a good enough job keeping the fur around his eyes clean enough! Which is absurd! I obsess over it because I'm constantly worried if his eyes are hurting and trying to keep him looking tidy..

ANYWAY! They also charge you over $200 to cancel!!!! Even though I barely used the service and they refused to cancel the fee...

The service I got here was worse than a small clinic in the middle of nowhere. I'm shocked how they don't care how you have to wait to be seen by the vet... I once told them I'm in a huge hurry and waited 50 minutes!!!

I had high hopes for this company but I should of checked out the reviews. These guys, they are scams... A total joke. Don't waste your money. You are better paying out of pocket! You'll save more money that way guaranteed!!!

Not to mention that the people that work there are not friendly at all!

Plus I once had an incident where I wanted them to examine my dog to make sure he's healthy... I come to get him and my dog is crying and I can barely pick him up! I asked the girl "did you guys give him a shot or something? Why is he in extreme pain?" She said " no we didn't give him a shot, he might be just a little sore and freaked out by the exam"

I was like okay?? I took him home and he can't even walk!! He's in SOOO much pain I can't even touch him... I call member services and ask them what happened to my dog!? They call me back "apologizing" that they had a miscommunication and that my dog had 2 shots which explains the pain....

Like seriously!? I asked! They said No... It was so incredibly stressful... I thought something terrible happened to him... Turns out they gave him shots but told me they didn't... Lovely... Complete idiots.

So it's up to you.... But... I'm NEVER going back

Comment from Fred W. of Hannah the Pet Society Business Owner

8/25/2016 Anita F (I assume the "S" was a typo)-- Actually our Yelp reviews since August 1, 2015, when new management came on board, average 4.02 stars--while not exactly abysmal, we agree that is not good enough and that is why we continue to work hard to get better (Yelp is a challenge to figure out--for example they have three different locations for Hannah's--we don't have three locations, we have five. Also they filter out completely valid reviews for reasons they choose not to share--when you combine the three locations and take into account all of the valid reviews since 8/1/15, 4.02 stars is where we are at). Wait time at both pet and human hospitals always is a challenge because hospitals practice triage and not everything is predictable---having said that, I agree we need to do better and, in particular, it is important that we always let our Members know exactly what is going on so they can plan their days accordingly, so I agree with you that we need to continue to strive to get better in that area and we are in the process of making some changes that I think will help.. Regarding the cancellation fee, it is clearly stated that it is due in the Agreement you signed--it is neither hidden nor ambiguous. It also is not some sort of "gotcha fee"--when you signed up you got a full medical and behavioral exam you got charged nothing for--this fee is designed to allow us to recover part, and not all, of the costs and value of that exam.. Regarding the value of our program, we have all sorts of data that supports our view that Members will, on average, save about 50% on their costs over the lifetime of their pets using our program, so we don;t agree with you--but everyone is entitled to their own opinion. Regarding your view that we are "scams" and "a joke", neither we, nor the 4,500 Members with over six thousand pets on our program, agree.

Fred

You

(1-Star Unfiltered HEC1 Review)

Anita S. Phoenix, AZ 12 friends 23 reviews 6 photos

7/27/2016

ANYWAY! They also charge you over $200 to cancel!!!! Even though I barely used the service and they refused to cancel the fee...

Not to mention that the people that work there are not friendly at all!

So it's up to you.... But... I'm NEVER going back

Comment from Fred W. of Hannah the Pet Society Business Owner

Fred

(5-Star Filtered HEC2 Review)

Elisa N. Beaverton, OR 6 friends 1 review

7/25/2016

I put my puppy on Hannah a year ago and I got my money worth plus more. The training they give for free has made a huge difference in socializing and potty training. Just put my other dog on the plan and I couldn't be happier and no more stressing out about wondering what am I going to do if either one of them got hurt or sick. Love Love Love them.

Comment from Fred W. of Hannah the Pet Society Business Owner

7/26/2016 Elisa--Thanks for taking the time to write this nice review. And thanks also for taking the time to take advantage of our training classes, which is a huge part of our overall program. Your puppy will have a much happier life because you made that effort!

Fred

(5-Star Unfiltered HEC2 Review)

Jennifer V. Gresham, OR 0 friends 5 reviews

7/23/2016

Took my baby in today and had X-rays done. I know what it would have cost if I didn't have Hannah. No bill, ever. That is AWESOME!! Here's the bottom line, there is no right or wrong way to pet parenthood. It's about loving them and doing what is best for them, just like you would your children. I never have to listen to a vet say this is what's wrong, and this is what could be done. 1 treatment will cost thousands and 1 will cost hundreds, which can you afford to do? I never have to choose between what is best for my Dakota and what I can afford. That is the kind of peace of mind every parent wishes they had for their kids. Dakota is my child, and I will never compromise his care, and with Hannah, I never have to. Thank you so much for being here for us. -

Comment from Fred W. of Hannah the Pet Society Business Owner

7/25/2016 Jennifer--thank you for taking the time to write this review--we really appreciate it. Thanks also for recognizing the core of what our program is all about---it provides peace of mind to our Members about not having to worry about costs. Our doctors love our program for the same reason, by the way----- they don't have to waste any of their time determining and providing cost estimates; confirming a client's ability to pay; or discussing less than ideal medical solutions for affordability reasons---they can focus all of their time on the care of the pet.

Fred

(5-Star Unfiltered HEC2 Review)

Pua W. Aloha, OR 186 friends 1 review

7/12/2016

Came in with my friend/roommate since he always brags about Hannah's pet society, I went in with him we where 10 minutes late to his dogs appointment and then when we got there we where told the system was down but that didn't stop the front desk people they got us checked in super fast and then he requested for nurse jannetha thon whom by the way he was bragging about how sweet and patient helpful she was, and he was right she answered all his questions and was very on top of it got us out of there quickly , the service at Hannah's is great from start to finish! I will get my membership there asap for my kitty and make sure I request jannetha to be my kitties nurse when I go in! I was so impressed by the facility and most importantly how sweet my friends nurse was and the staff! You guys will definitely be hearing from me! Animals deserve the same great care that we humans do and glad to have found a place (thanks to my roommate)

Comment from Fred W. of Hannah the Pet Society Business Owner

7/12/2016 Pua---thank you so much for your review and for singing Jannetha's praises! We look forward to having you become a Member and I will send you a private note with our head of sales contact information so you know who you can reach out to. We agree that a pet is a member of the family and deserves the same great health care that the human members of the family do.

(5-Star Filtered HEC1 Review)

Dusten T. Wilsonville, OR 0 friends 1 review

7/11/2016

My Shiba Inu/Husky mix Lambeau has been cared for by Hannah since September 2013 and I have nothing but admiration for the way he is treated. I know going to the vet is a traumatic experience for a dog, and they make it as easy as possible for him . Thanks Dr. Anderson and company for taking care of my super spoiled boy!

Comment from Fred W. of Hannah the Pet Society Business Owner

7/11/2016 Dusten---our team really appreciates your sending this review and I know Dr. Anderson does too!

Fred

(5-Star Unfiltered HEC2 Review)

Chris S. Beaverton, OR 151 friends 4 reviews

7/6/2016

Omg I'm so happy I'm a Hannah pet society member! My dog had a small foot injury and they got me in pretty quick, the nurse was awesome! Her name is jannetha thon; she's super sweet and informed me about things I diddnt know about and I have been a member for a year!! So I appreciated her informing me on so much! She's a great nurse and took good care of my puppy! Thanks jannetha! I love this place location is super convinient definitely left with a happy puppy and a happy puppy owner ! Awesome team!! She's doing a great job! And should be recognized such a sweet heart -

Comment from Fred W. of Hannah the Pet Society Business Owner

7/7/2016 Chris--thanks for taking the time to write this review and for the shout out to Jannetha---we really appreciate it! A happy and healthy puppy and a happy Member makes us a happy company!

Fred

(5-Star Unfiltered HEC1 Review) Amy R. Portland, OR 4 friends 14 reviews

6/29/2016

We have been members since Hannah started 4 years ago. We got our corgi, Corman, through Hannah and have had him since he was 8 weeks old. I cannot say anything bad about this place. We have had Corman in classes for a while now and Allyson is a wonderful trainer (so were Chris and Justin!)! Yes, there have been growing pains but that comes with any rapidly growing company. I love that they finally got the phone system worked out; it's improving every day. We're gearing up to get Corman ready for the CGC certification, and with Allyson's help I know we will eventually get there! We're Hannah fans for life! -

Comment from Fred W. of Hannah the Pet Society Business Owner

6/30/2016 Amy--thanks for taking the time to write your review and for the shout out for Allyson--we really appreciate it. Thanks also for the comment on our phone system---our old approach was not good, to put it charitably, but we feel we finally have it right.

Fred

(1-Star Unfiltered HEC1 Review)

Darlene X. Portland, OR 0 friends 1 review

6/27/2016

Called in to asked a few questions involving any dog plans to see if I should commit to Hannah Pet Society. I was given very vague answers. I was trying to be patient and ask questions if needed, but it did not seem like the person I talked to had the time. -

Comment from Fred W. of Hannah the Pet Society Business Owner

6/30/2016 Darlene---vague answers are not OK so I apologize for that. We need to be completely open and transparent about every aspect of our program. Can I ask that you send me a private message with the name of the team member you spoke with so I can address the issue internally?

Fred

(5-Star Filtered HEC1 Review)

Jennifer H. Portland, OR 13 friends 3 reviews

6/20/2016

Let me tell you why I am grateful for Hannah.

Nearly two weeks ago I took my dog to another clinic (companion), and she was diagnosed with Pyometra and I was told she would die that day without surgery. I couldn't afford the $3800.00 they wanted with no payment plan options due to some unforeseen personal medical issues I just paid for and recovered from surgery myself. There was no antibiotics given, any information, nothing, just hand us money or your dog is dead today and treated me like a horrible pet parent.

Well, a week later and my fur baby was still alive and fighting. I was desperately seeking any grants, credit, anything to help cover the cost or let me pay over a year, every day. I made phone calls, ran credit reports, etc to no avail.

Finally, I ran across Hannah, desperate for any info or leads to get financial help. I never thought in a million years they would help me with my dying dog. I was advised to bring her in for a free exam. From the moment I walked in with my insanely thin and ill dog, I was treated with respect and compassion.

Leah, helped with the intake and was a blessing to me in a stressful and scary moment. She explained the way the program works, and reassured me While my dog was taken back to the vet. Dr. Ron came back with my dog and explained what he was seeing and was going to keep looking for. He broke it down and explained it better than the vet I already ran the same tests with. They didn't hesitate to take care of my fur baby, blood work, X-ray, IV with fluids before I even gave them payment information.

Dr. Ron and Leah gave me hope. The bad reviews I read while sitting in their office didn't match what I was experiencing at all. I read the contract information and it all made sense and any question I had were answered respectfully. My dog is alive, back home, after surgery and days of hospital care, for a fraction of the cost the other vet wanted, and payments spread out over the next twelve months. I also, now, will never have to experience this again because for my monthly fee and membership my dog will have great veterinarian care for the rest of her life, no matter what financial obstacles are thrown at me, I know my baby will be taken care of.

I also want to mention the vet who I spoke to over the phone, every visit, and was a big part of her care Dr. Hoefert. She explained everything very well, and was available to answer all my questions.

Leah, was especially amazing, she sent me pictures of my baby, text me updates while I was at work and couldn't talk on the phone.

Anyone can contact me for more information and to hear more about how great they have been.

Comment from Fred W. of Hannah the Pet Society Business Owner

6/21/2016 Jennifer--thank you for taking the time to write this and for the recognition of Leah, Dr. Ron and Dr. Hoefert. Hannah's was formed to remove the barriers to pet ownership (with affordability at the top of that list) and to help pets live the longest, healthiest and happiest life possible. Stories like yours are what this company is all about. We have not always been perfect in the past but we believe in our mission and we know our business model, while unique, can help us fulfill that mission.

(5-Star Filtered HEC2 Review)

Kathy J. West Linn, OR 0 friends 2 reviews

6/8/2016

We have three cats. I made appointments in the Washington Square location for immunizations. When the day came, I had to readjust the appointments to accommodate one sick cat and one with an abscess. The staff was fantastic and easy to work with.

Dr. Anderson was wonderful. She ran blood work on one cat, drained the abscess on the other and thoroughly explained the procedures and follow-up care. She explained each procedure and treated the bets with compassion.

I was tempted to cancel my membership because our cats have been healthy, but am very glad I didn't. I kept thinking, "How much is this going to cost." What a relief the plan is all inclusive.

Comment from Fred W. of Hannah the Pet Society Business Owner

6/21/2016 Kathy--thanks for taking the time to write this review and for the shout out for Dr. Anderson. The beauty of our program is that it enables our Members to avoid the uncertainties of pet care emergency costs, which never seem to happen at the "right" times!

(5-Star Unfiltered HEC1 Review)

Joslyn C. Portland, OR 1 friend 17 reviews

6/4/2016

We love Hannah, and have our dog and two guinea pigs on the plan. We have been members for just shy of five years. As our vet, they always have an opening (and their Saturday walk in hours are really helpful). We love that we never have to wonder if we can afford the vet costs...the fact that it's entirely paid for is such a boon for us. For the vet services alone, I feel their cost is more than worth it, but the added benefits of food delivery and training (if we need it) are really, really great.

Dr Ron is super amazing. He listens to our concerns, is just lovely with our guinea pigs, and generally makes each visit a joy. When one of my guinea pigs presented with ovarian cysts, he managed to find an implant that worked absolutely perfectly, so we can forego surgery (which is risky on an old piggy like ours). I absolutely adore him, and am so glad he works with our guinea pigs.

Dr Kim, their behaviorist, is very careful, listens very well, and has helped us tons. She is always very fast, makes accurate diagnoses when our dog is having issues, and thoroughly explains to us what is happening, in order to keep us well-informed.

Dr Tripp is a complete moron (and we have had negative experiences with him in the past) who seems very anti bull-breed, so I would recommend asking for a vet other than him. He doesn't listen to what we are saying, and his behaviorist knowledge seems limited to "well, if they were a puppy..." which is not helpful when your dog is 5.

However, each and every vet tech we have met (at their Mall 205 location) is so sweet, and clearly very pet motivated.

I think my largest complaint with Hannah is that I feel the "buy back" price of pets is rather steep; I do also understand, though, that it's important to make sure someone doesn't just take their pet back if it's suffering and they refuse treatment or euthanasia. We mitigate this issue by simply keeping a retainer of the amount needed to take our pets out of contract, if need be. I do not foresee it being any problem, though.

I feel I should also probably add that we don't treat Hannah as the end-all, be-all of our pet care; I truly believe Hannah works so well for us because we don't take a hands-off approach to our pet care, and because we are willing to do research before, during, and after every decision we make regarding our pets' care. We used them for initial training, and when we decided we needed a specialist (for our pup's minor dog aggression) we made the effort to seek out a professional who specializes in the matter.

We have had two emergencies (due to allergic reactions to vaccines) and have been at their location while another dog had a seizure; their response, both fast-acting and really compassionate, showed us that they care. They pull out all the stops to make sure the pets are cared for, and we couldn't ask for anything more.

Comment from Fred W. of Hannah the Pet Society Business Owner

6/21/2016 Joslyn--thank you for taking the time to write this review and the shout outs for Dr. Ron and Dr. Kim--we really appreciate it. We all truly do care---every team member is a pet lover, a pet owner and is on our program.

(5-Star Filtered HEC1 Review)

Angela D. Tualatin, OR 1 friend 6 reviews

5/30/2016

I have been a Hannah pet owner for the past 3 years and in that time I have adopted 3 wonderful puppies. I cannot imagine having pets without the superior support system that Hannah provides. Everything is covered for a low monthly cost, from nutritious pet food to surgery and medications.

In the past 3 years all three of my pets have had to have surgery, at no additional cost to me. Just last week my puppy Sydney had to have her tail removed. She was born with an ingrown tail. Dr. Anderson did a superb job with the surgery and I am happy to report Sydney has had no complications.

My puppies are like my kids to me and I wouldn't raise my kids without insurance to provide them with the best medical care when needs and I certainly wouldn't risk my puppies health either. Hannah makes it possible for me to have the peace of mind to know I can afford to raise my babies affordably.

I would recommend Hannah to anyone who loves their pets as I love mine!!

Comment from Fred W. of Hannah the Pet Society Business Owner

6/21/2016 Angela--our entire team really appreciates your taking the time to write this review. Affordability is the number one barrier to pet ownership and it makes us feel great to know that our program gives Members like you the peace of mind of knowing that their health and behavior costs are covered by the monthly fee

(5-Star Filtered HEC2 Review)

Johanny J. Portland, OR 7 friends 3 reviews

5/13/2016

Names tell you something. Hannah the Pet SOCIETY is precisely what the name tells. It is a society for PETS. I joined Hannah 3 years ago. At the time, my beloved Pom Toto was 11 years old and I was anticipating his senior phase when a lot of health care would be required. I heard of Hannah and immediately the concept clicked with me. When I decided to enroll Toto in TLC, Hannah was placing pets and I fell in love with Copper and adopted him. Going through the enrollment of my two pets was the first great impression of Hannah. They had a process of evaluating ME to ensure I was fit for the dogs. What an assurance! The intake process initially raised my eyebrows (as with many other people did) because the ownership of the pets was transferred to Hannah instead of me. But after reading the terms and conditions I decided to risk it out. After all, I figured that they would want to keep my business by keeping my pets healthy as long as possible. My intuition was right on spot. I cannot be happier with their service. I have found in Hannah a community of people that loves and cares for pets. Crazy people like me that would cut their right arm for those furry creatures. Since we started our journey together, I have used their health service to what could have been my breaking point. They don't cut corners on the health of the pets. They have done on my dogs many dental cleanings, regular immunizations, treated infections, operated on my Copper and handled now 4 hospitalizations. I worry not even at night, because when required they transfer the sick dog to a vet supervised overnight emergency facility. With my many emergencies, just Copper would have cost me thousands of dollars on health care. In addition, of being vigilant of their wellbeing, Hannah distinguishes among all others with their training. I learned what to do and not to do, and when in doubt I can always call and ask. I've joined their Facebook community and we share pictures and stories. Hannah also hosts events. I have the loveliest Halloween pictures with my little rascals. If any of you caring to read this far has also read the bad publicity it's been written in the press, I would tell you that those are ill intentioned people that are spreading misleading lies. If you want proof of my words, please visit their webpage or come to one of their facilities and see for yourself. I am a proud Hannah member :-)

Comment from Fred W. of Hannah the Pet Society Business Owner

6/21/2016 Johanny--thanks for taking the time to write your review--it means a lot to our entire team. Thanks also for your support and for being an enthusiastic part of our society of pet lovers! (5-Star Filtered HEC1 Review)

Johanny J. Portland, OR 7 friends 3 reviews

5/13/2016

Names tell you something. Hannah the Pet SOCIETY is precisely what the name tells. It is a society for PETS. I joined Hannah 3 years ago. At the time, my beloved Pom Toto was 11 years old and I was anticipating his senior phase when a lot of health care would be required. I heard of Hannah and immediately the concept clicked with me. When I decided to enroll Toto in TLC, Hannah was placing pets and I fell in love with Copper and adopted him. Going through the enrollment of my two pets was the first great impression of Hannah. They had a process of evaluating ME to ensure I was fit for the dogs. What an assurance! The intake process initially raised my eyebrows (as with many other people did) because the ownership of the pets was transferred to Hannah instead of me. But after reading the terms and conditions I decided to risk it out. After all, I figured that they would want to keep my business by keeping my pets healthy as long as possible. My intuition was right on spot. I cannot be happier with their service. I have found in Hannah a community of people that loves and cares for pets. Crazy people like me that would cut their right arm for those furry creatures. Since we started our journey together, I have used their health service to what could have been my breaking point. They don't cut corners on the health of the pets. They have done on my dogs many dental cleanings, regular immunizations, treated infections, operated on my Copper and handled now 4 hospitalizations. I worry not even at night, because when required they transfer the sick dog to a vet supervised overnight emergency facility. With my many emergencies, just Copper would have costed me thousands of dollars on health care. In addition, of being vigilant of their wellbeing, Hannah distinguishes among all others with their training. I learned what to do and not to do, and when in doubt I can always call and ask. I've joined their Facebook community and we share pictures and stories. Hannah also hosts events. I have the loveliest Halloween pictures with my little rascals. If any of you caring to read this far has also read the bad publicity it's been written in the press, I would tell you that those are ill intentioned people that are spreading misleading lies. If you want proof of my words, please visit their webpage or come to one of their facilities and see for yourself. I am a proud Hannah member :-)

Comment from Fred W. of Hannah the Pet Society Business Owner

5/19/2016 Johanny--thanks for taking the time to write this review--it means a lot to our entire team. Our goal is to make every Member's experiences as good as yours have been. (5-Star Filtered HEC2 Review)

R. W. Vancouver, WA 39 friends 10 reviews

5/6/2016

My 8 year old Staffordshire mix was on the Hannah TLC plan for a little over a month when we discovered she had a tooth that was cracked all the way to the root and needed to have it extracted. Once she was sedated and they were better able to see what they were dealing with, it turned out to be much worse than initially expected. She had to have four teeth extracted and there turned out to be some pocketing, disease and infection in the gums. After the procedure, I was provided with anti-inflammatory, pain and antibiotic medications for her. At her follow up appointment, she was deemed to be well on her way in the healing process and was given an additional week's worth of anti-inflammatory meds. All at no cost to me (aside from my set monthly fee)! This procedure and follow up care would have cost me upwards of $700 if I had to pay out of pocket!

I only pay $67 a month for all veterinary care (routine, emergency, dental, vaccinations, prescriptions, diagnostic etc.) to be covered. This is a total of $804 per year and only a month into my membership I have already utilized that much, probably more, in veterinary services! And to think that insurance plans I had previously considered which cost almost as much or more only covered routine dental cleanings, IF AT ALL! Thank you Hannah!

Because I have had good experiences with St. Francis 24 Hour Emergency Hospital and they have the most competitive pricing in the area, I decided to call and ask for a rough estimate just out of curiosity; the receptionist told me for the dental exam and cleaning (with anesthesia included) is $180, then the tooth extraction would be $70 per tooth (4 teeth is $280), in addition she said they would prescribe pain meds which would be $50 and antibiotics, another $50.00. She did not mention anti-inflammatory meds (I required the initial prescription plus one refill) which I assume would be another $50.00 each. Because their follow up appointment is included at no charge, this puts me at a total of $660 for a ROUGH ESTIMATE. I'm sure it would have cost much more to actually have the procedure performed because it was a pretty severe case.

(5-Star Filtered HEC1 Review)

R. W. Vancouver, WA 39 friends 10 reviews

5/6/2016

Comment from Fred W. of Hannah the Pet Society Business Owner

5/19/2016 R.W.--Thanks for taking the time to write this review Our mission is to remove the barriers to pet ownership and affordability is the number one barrier. Our model is a little unique, but it enables us to deliver great healthcare at a much lower cost over the lifetime of a pet than is possible under pet insurance, wellness plans or going to the veterinarian on an a la carte basis.

(5-Star Unfiltered HEC1 Review)

Emily F. Portland, OR 37 friends 2 reviews

5/4/2016

I love Hannah! My dog Bear is was 9 years old with a lot of health problems when we first signed him up. He underwent surgery for a skin tag and had some teeth removed for a much lower price that we were quoted from our previous vet. We decided to purchase another puppy through Hannah and had a very difficult time with house training her. The trainers were so helpful and the obedience classes are WONDERFUL!

Comment from Fred W. of Hannah the Pet Society Business Owner

5/27/2016 Emily--thanks for taking the time to write this--our entire team appreciates it. Thanks also for the shout out to our trainers--they are the best!

(4-Star Filtered HEC1 Review)

Bailey G. Portland, OR 0 friends 7 reviews

4/21/2016

I'll admit, understanding this business concept is a bit nervewracking at first, but I'm completely impressed by all of the changes made over the past year or so. To start, the food is great, it's affordable, and there's nothing like having all of your vet appointments paid for -- imagine leaving with no bill after a visit, even an emergency visit because your dog ate a ton of socks.

The care is great. The allegations about how they couldn't possibly provide good care when they are for- profit are outrageous, considering they only stand to benefit by providing the best care (think about it: the long your pet lives, the longer you pay them to care for it).

They also no longer typically place pets but will still help you understand the best type of pet for your family. All in all it's a great deal, especially when vet care costs so much these days.

Comment from Fred W. of Hannah the Pet Society Business Owner

5/19/2016 Bailey--thanks for taking the time to write this review--we really appreciate it. Thank you also for pointing out that, besides it being the right thing to do, it also is in our economic interest to to everything we can to keep pets as healthy as possible for as long as possible. People these days are very cynical and tend to think the worst. In fact, our interests are completely aligned with those of our Members and their pets, because we want to have a fantastic relationship not just for the lifetime of the pet, but also for the lifetime of next pet and the pet after that.

(5-Star Filtered HEC2 Review)

Joann R. Portland, OR 0 friends 10 reviews

4/19/2016

I've said this before and will say it again: I think a lot of people lack up-to-date information, or maybe they've had experiences that are out of the norm - at least from my perspective. In the past year, I feel like customer service has gotten way better in terms of how long you wait on the phone or the process overall for scheduling appointments. Also, a lot of people claim they don't like the care, but it's at least as good if not better than my old vet's! The food is great. Everyone has different ideas about what's right for their pet, I guess.

Persisting but small problems with my pet are now taken care of, the kinds of things I wouldn't go to the vet to deal with before because of cost. It might not be a perfect fit for those who are high-strung, but for those looking for an affordable option for taking care of your cat or dog, it's great!

Also, they've made major changes and are no longer sourcing pets -- which I'm somewhat sad about but I understand and appreciate the change in direction.

(5-Star Filtered HEC1 Review)

Joann R. Portland, OR 0 friends 10 reviews

4/19/2016

Hannah is a great place if you're looking for affordable vet care and other care. I'm a little sad the company is no longer serving as a source of pets but I'm glad they'll still help to identify where the best places to find pets are -- and what type of pet is best for you. I love Hannah and hope people will give it a chance by actually visiting and seeing what they have to offer for a great price.

They're upgrading the food too, even though it was already great. I love how simple taking care of my pet is with this service, and I know they'll never try to take my pet -- it's just a contractual nuance that makes it possible to have less expensive care!

Comment from Fred W. of Hannah the Pet Society Business Owner

5/27/2016 Joann---Thanks for taking the time to write this--our entire team really appreciates it. Thanks also for pointing out the reality of retained ownership--it does not affect the substance of the relationship between our Members and their pets. Frankly, its a pain for us--but it enables us to deliver great health care at a substantially lower cost than is possible for pet "insurance" and enables thousands of pet lovers to have a pet they otherwise might not be able to afford.

(5-Star Unfiltered HEC2 Review)

Derek S. Ventura, CA 0 friends 2 reviews

4/18/2016

We have a cat and three dogs signed up with Hannah The Pet Society...We have been members for over 2 years now...Since this is a new model of pet care we wanted to test the service in the beginning...the preventative care is amazing. They don't miss anything and all at no charge including annual teeth cleaning which can be very costly..we have had several conditions from a concussion to skin issues and Dr. Anderson has done a very proactive treatment plan with great follow up at the state of the art brand new facility at Washington Square...we are looking forward to their new food line now being produced in house..the food is very healthy and delivered to our door monthy..very convenient...very personal service from the staff and no long waits...wish our M.D. was that prompt...we have been very pleased with Hannah and they take away that fear of a catastrophic vet bill we all think and hear about..all covered a no charge.. Derek and Betty S.

---

Comment from Fred W. of Hannah the Pet Society Business Owner

4/19/2016 Derek and Betty--Thanks for taking the time to write this and for the shout out to Dr. Anderson! Also thanks for the feedback on no long waits and personal service from our team members-- we are working hard to make every member experience a good one.

(1-Star Unfiltered HEC2 Review)

Madelyn A. Portland, OR 21 friends 36 reviews

4/7/2016 Updated review

Fred, let's be real-- your response is simply to defend yourselves against my review of the unethical practices going down at Hannah... not to make an unhappy customer feel more at ease. Providing me with information I am already aware of is not helpful. Considering Hannah was recently in the news for killing dogs and losing important documentation-- whatever notes you have hold zero value now. I'm well aware of what happened at that visit seeing as I was there and you were not. So telling me what was "noted" is completely patronizing. While they may have noted things, they did not treat two of three major concerns we brought to their attention: His eye, the ear infections/itching and he desperately needed his nails trimmed. They said they couldn't find any flees on our dogs so I'm not sure why you would even mention flee meds. The allergy issue was only addressed after we asked them (multiple times might I add) what was in Hannah's food because we were concerned they could have an allergy. That is when they told us it was their treats. So we stopped giving them treats and continued with the Hannah food since the vet was sure the food Hannah was giving out was not the problem. But here's a shocker-- Hannah was wrong, once again. The itching continued after we stopped feeding them those treats. My dog's eye problem was never addressed and simply put--ignored. His toenail disorder-- which they brought to my attention was also neglected by that awful vet. I thought medical care was one of the services I was paying for... but I guess it just depends on the staff that day. I am over the moon excited that I am being released of my contract! My only regret is that I can't do more to prevent others from being suckered into this awful program ran by people who are more concerned about their bottom line than an animals well being.

3/11/2016 Previous review

This was by far the worst of all of the Hannah locations. The vet here told us our dog had a toenail disorder, offered no information on treatment and proceeded to treat just one of the 3 concerns we had brought to her attention. We brought up an eye problem that one of our dogs had, she quickly dismissed it by saying he was just born like that and it was nothing to worry about. If you're cursed with the unfortunate displeasure of being a Hannah member like I am, I strongly recommend not visiting this location... try the Mall 205 location instead. The vet and staff there are much, MUCH better. We were there for a total of 2 hours from start to finish, but at least we knew our pet's issues weren't being dismissed. Before I could even mention our dog's eye problem they noticed it and told us it shouldn't have been dismissed by the other vet at the Washington square location. They informed me the vet at Washington square no longer worked there. Hopefully they have hired a better vet to replace her. But who knows, I'm sure they thought they hired a capable vet when they hired the last one.

Comment from Fred W. of Hannah the Pet Society Business Owner

4/7/2016 Madelyn--our records indicate that both the eye and ear issues were noted at your last visit to HE2, which was last October; the ear infection was treated; dewormer medication was provided; flea meds were provided; and an antihistamine and skin and ear ointments were prescribed. Also advice was given to stop providing treats so we could identify whether food allergies might be an issue. We are sorry this visit did not meet with your satisfaction but pleased that your experience in February at HE1 did. We certainly do not want you to feel "cursed" with being a Hannah Member and I wanted to pass on to you the good news that we will be reaching out to you, if we have not already, to release you from our program. We wish both you and your pet nothing but the best in the future.

(5-Star Filtered HEC2 Review)

Karin V. La Jolla, CA 0 friends 2 reviews

3/22/2016

I was there a couple of weeks ago visiting relatives. My cousin´s black lab got sick and we had to take a visit to the vet. I have never been to a place like this before and loved it. The nurses are really friendly and helpful and Dr. Tello was the best of all. You can tell he has all the experience in the world. He was incredibly nice and explained clearly everything to us. He treated our dog with kindness and respect, I wish I had this closer.

Comment from Fred W. of Hannah the Pet Society Business Owner

4/19/2016 Karin--Thanks for taking the time to write this--it is great to hear that everyone was very friendly and, of course, that Dr. Tello is great. Hopefully someday in the future we will be able to bring our concept out to where you are!

(5-Star Unfiltered HEC2 Review)

Monique B. Gaston, OR 0 friends 3 reviews

3/16/2016

I love Hannah so far! But more so after yesterday when my puppy ate a dog tag, wires of some sort, and a big ball of hair! I took him into Hannah on an emergency basis. He had an x-ray, medicine, emergency visit.. all would have cost me close to $800! I walked out without paying, or a new bill on the way - Just my monthly membership fee! The vet, Dr. Anderson, was amazing, professional, and understanding. The vet assistants took such good care of our Koba (thank you, girls)! I am so grateful for everything Hannah has provided! Thank you, thank you!

Comment from Fred W. of Hannah the Pet Society Business Owner

3/31/2016 Monique--thanks for taking the time to write this and for the shout out for Dr. Anderson--our entire team really appreciates it. We are happy that everything went so well with Koba and that he is fine--its amazing what dogs can eat sometimes!!

Report this rev

(1-Star Unfiltered HEC1 Review)

Madelyn A. Portland, OR 21 friends 36 reviews

3/9/2016 Updated review

In response to Fred's comment, Hannah society did NOT do a good job handling declined payments. In most cases I had to make multiple attempts to get the billing updated both via telephone and email. I would first respond to emails saying to process the payment again and received no response. So then I would make multiple calls, a few to the man from the billing department who would leave me his direct number to contact him, his name is Phil. When I didn't receive a call back from Phil I would then try contacting Hannah a third time and call their main line. Furthermore that is a completely unrelated issue and shows your lack of professionalism. If anyone is in the wrong here it is Hannah. To further prove my point, I was told by a Hannah employee that I would NOT need to do a credit check upon purchasing my second pet because my account was in good standing with Hannah and always has been. So if you're going to throw a customer under the bus like that for an issue that is clearly a non issue in hopes of making yourselves look better, get your facts straight Fred. Your billing department still sucks, seems to be a running theme with the entire company.

3/6/2016 Previous review

This business should be ashamed of themselves. Aside from the unethical practices with animals they cannot function on a very basic level that any business should be able to function at. I have had several issues with billing over the past 4 years I have been a Hannah member but this week was the absolute worst. We decided to switch our pets from the old plan to their new month to month plan w/out food service... mainly because the new food Hannah switched to was making our dogs sick. I had been paying the new rate since February. Which went from $179/mo to $70/mo... BIG difference! I even received a phone call from Hannah staff last week to confirm the switch to the new plan of $70/mo. However when Hannah went to bill me this month they charged me $179. So I called to have it fixed. After waiting on hold for 15 minutes for them to fix it they informed me they would not be able to void my order so that the fund would be given back immediately, they had to refund it instead which takes a few days to make its way back into my acct, fine. They did a refund of $60 and $49 totally the $109 that they owed me, great! The $179 charge and the two refunds totaling $109 took place on 3/4/16. All is said and done with right? NO! Hannah then charged me an additional $119 on 3/6/16 and for what?! They were not authorized to charge that and getting a response from them is like pulling teeth. No one answers the phone because it's a Sunday, however no one answers the phone at their emergency line either. This business has absolutely zero communication in the billing department if not the entire establishment. It is not my job to constantly correct their errors that cost ME money. In addition to the lack of communication, it appears they have made zero effort to improve on these problems they claim to be aware of. I don't want an apology we are long past that, they have apologized several times in the past for their horrible service and still do nothing to prevent it from happening.

Comment from Fred W. of Hannah the Pet Society Business Owner

3/9/2016 Madelyn---You may not want an apology but I am going to give you one anyway--we had a new person in billing and we did make some mistakes on your account--this is an explanation and not an excuse. We have the responsibility to handle all billing matters correctly, whether we have a new person or not. On the other hand, over the past two years or so I believe our billing group did a good job handling the many, many declined payments associated with your account--after all--everybody makes mistakes.

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(5-Star Unfiltered HEC1 Review)

Crystal H. Milwaukie, OR 26 friends 2 reviews

3/6/2016

Love the entire experience. I have had my puppy for over a year now and Hannah has helped me the whole way. The vets are great with him, and the rest of the staff as well. -

Comment from Fred W. of Hannah the Pet Society Business Owner

3/8/2016 Crystal--Thanks for taking the time to send your note. It means a lot to our entire team.

(5-Star Unfiltered HEC2 Review)

Allie G. Beaverton, OR 0 friends 1 review

3/4/2016

I got my adorable chihuahua through Hannah's almost a year and a half ago and I have loved every second of it! When I first got Millie they had everything she needed packed up in a travel crate, I didn't have to go shopping for anything besides cute toys! As a puppy Millie had to be taken to the ER and the service there was quick AND everything was taken care of by Hannah's! And when they say no bills they mean it! Every time I've been to a visit with Millie we just go in, get her taken care of, and leave with no hassle! Definitely recommend this to anyone looking for a pet because everything is taken care of so your pet can stay healthy. Love it!! :)

Comment from Fred W. of Hannah the Pet Society Business Owner

3/8/2016 Allie G.---Thanks for taking the time to send your note. It is great to hear that we have made you a happy Member and that your experiences with us have all been positive!

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(5-Star Unfiltered HEC1 Review)

Jeremy M. Hillsboro, OR 3 friends 7 reviews

3/1/2016 Updated review

Thank you, thank you, and thank you again Hannah! Dr Ron, you are outstanding! Stay retreaded! Joannie, thanks for strong- arming the computer into doing what it was supposed to, and many thanks to the sweetest ladies a front desk could ask for (and for not judging my craving for your TLN Food)! I know....not for human consumption. Lol. I don't know what we would do without you guys!

10/19/2015 Previous review

We had a little bit of a rocky start, but I see the vision they have and what they're trying to do. Once they work out some of the kinks and work through the growing pains, they'll be 5 STARS! As long as i maintained patients, communicate explaining what I want, asking lots of questions, and sharing what I'm comfortable with, they corrected every mistake. Jody Ward has been CRUCIAL in educating me, correcting mistakes when they occur, and making me feel valued. Is this system perfect? No. But I sure wish I would have had my fur-baby on here BEFORE her full-double knee reconstruction! :-) AND SEE? They accepted her anyway! Thanks again Jody and the rest of the Hannah team!

Comment from Fred W. of Hannah the Pet Society Business Owner

10/19/2015 Jeremy M--Thanks for being patient with us--we are trying hard to get better every week and for you to take the time to send this note means we are making some progress. Thanks also for the "shout out" for Jody--I know she appreciates it as much as I do.

(5-Star Filtered HEC1 Review)

Ginger B. Vancouver, WA 0 friends 1 review

2/25/2016

My husband and I adopted Henry our little Havanese five months ago and we are thrilled beyond words with ou new "baby", the caring and loving vets whom we have seen for just some small concerns when we first got him. We found all three of the doctors who we have met to be loving and concerned and never made us feel anything but gratitude for their care and thoroughness in answering our concerns.

The classes offered have been amazing and we especially love Tori who is the most amazing pet trainer we can imagine. Her ability to work with dogs, as well as we humans, is beyond perfection. Tori can calm even the most nervous of puppies and can analyze problems and solutions for their "parents".

We have nothing but wonderful encounters and feelings regarding Hannah Pet Society, the staff, both office and medical and the services offered. They have been a blessing to us.

Ginger and Bruce Buzzell

Comment from Fred W. of Hannah the Pet Society Business Owner

3/8/2016 Ginger--Thanks for taking the time to write your note and for the shout out for Tori. Training is an essential part of our program and you deserve a shout out from us and Henry for making the effort to take advantage of that part of our program!

(1-Star Filtered HEC1 Review)

Mindy J. Vancouver, WA 31 friends 1 review

2/5/2016

I was a Hannah member and I took my dog to the Mall 205 location. They kept changing he food delivery on me and so I just started buying my own food, and you can't get anyone on the phone no matter how hard you try. My dog never saw a doctor when I brought him in for check ups, only technicians. And, worst of all, they euthanized adoptable dogs. This company has no morals and do not care about animal welfare, only the bottom line. Avoid them at all costs. kgw.com/news/investigati…

(1-Star Filtered HEC1 Review)

Karen H. Portland, OR 9 friends 1 review

2/1/2016 Updated review

Hannah phoned me tonight stating they were going to cancel the membership, with no further cost to me. I believe the concept may have been a good idea, but it seem there are many that are money hungry. I think they knew they would be putting out a lot more money and it was in their best interest to cancel. I can I am glad to be done, and my little dog will get the best care ever.

1/28/2016 Previous review

I have a dog that I got from Hannah Society almost 3 years ago. Our dog has had ongoing issues, the last being severe allergies. In the almost 3 years Hannah has changed his food nine times, he's had two knee surgeries, he is on a regimen of antifungal medication and steroids ,allergy shots and is getting very little relief. The last food they wanted to change him to is the Parina H A diet, which they gave me half 3 pounds of the H a and 3 pounds of the natural balance fish and sweet potato limited ingredient.

I had asked to just simply buy his food, and they gave me some hideous options that may no sense at all. After about almost 2 weeks of titrating him to this new food, food made him very sick. Prior to this on the Fish diet he was having minimal issues with the allergies, after changing his food then he had a serious flareup of the allergies.

I made an appointment to take him into Hannah, at which time the vet I saw your shirt me that it was time to send him out to do a dermatology you allergy work up. He stated he would call me Monday or Tuesday of this week and as of today I have not heard from him. I was told yesterday by the founder's son that I could pick up the remaining 3 pounds of the fish diet today. When I got there I was given 10 pounds of the Parina H A, I stated to them that I was not giving him that food because it did make him sick.

Needless to say I have not had a very good experience with Hannah I left there today with no food , I left there with no appointment for the dermatology referral that I had been promised would happen. This has been the worst experience by far that I have had to deal with in sometime. All at the expense of my dog. Certainly if you're looking at becoming Hannah member do your research.

Comment from Fred W. of Hannah the Pet Society Business Owner

2/19/2016 Karen H.---I have spent a lot of time talking with our Team Members who tried to interface with you. Rather than go into detail on how they felt treated by you, lets just say that they were unanimous in their view that the best thing to do was to let you out of your agreement at no charge, for reasons that certainly had nothing to do with "putting out a lot more money". Nonetheless we wish you and your dog nothing but the best in the future.

(1-Star Unfiltered HEC1 Review)

Angela B. Vancouver, WA 0 friends 12 reviews

1/20/2016

Can I give less than 1 star? This place is a wreck! I have been asking for MONTHS to receive the nutritional value and ingredients of their food and still have not received it. It has recently changed to consist of what looks like bread crumbs and that's about it. Nobody can give me a straight answer and nobody will actually call me back. My dog seems like he is constantly starving like the food he is getting isn't providing enough nutrition. The contract is slimy and they trap you into more than you could ever imagine!! -

Comment from Fred W. of Hannah the Pet Society Business Owner

1/26/2016 Angela B.--I will send you a private message as well so we can take you through everything directly. Our food actually is fantastic--the first and primary ingredient is human quality whole chicken-- and organic chicken to boot.Not chicken by-products or chicken meal----real chicken. It is made locally here in Portland and is delivered to your door within ten days of being produced--this means that the food contains NO preservatives--compare that to any foods you can buy off the shelf, which contains enough preservatives to have the foods last three years or more. Our food is baked rather than extruded --this means the cooking temperature is lower which preserves the full value of the nutrients and vitamins from our natural ingredients. Also it tastes great--in fact, we cannot keep up with the demand from our Members and our supplier is in the process of greatly expanding capacity to meet the demand, scheduled for this summer. Having said all this, it is not OK (and actually very puzzling to me given the great story we have to tell) for your questions not to be answered and I will let you now who to reach in my private message.

(5-Star Filtered HEC1 Review)

Kim K. Beaverton, OR 122 friends 11 reviews

1/18/2016

I put off finding out about Hannah for awhile! Decided over Christmas to investigate! Was surprised at how little it cost! The training that you get as part of the service is amazing! Cindy does a fantastic job at training and you can tell she loves her job! So glad we are part of the club!!

Comment from Fred W. of Hannah the Pet Society Business Owner

5/27/2016 Kim--thanks for taking the time to write this and for your "shout out" for Cindy. Its great to have you as a Member and it is fantastic that you are taking advantage of our training--which is a huge and important part of our program

(5-Star Unfiltered HEC2 Review)

Elizabeth H. Portland, OR 1 friend 4 reviews

1/1/2016

I signed up my dog and could really just not be happier! Free nail trims are a plus for sure but also the great customer service makes any update to your account totally pain free. Today i spoke with Amber and she assisted me in updating my account hassle free. The pet care they offer is really just better than anything available. I highly highly suggest this!

Comment from Fred W. of Hannah the Pet Society Business Owner

1/4/2016 Elizabeth H--Thank you for taking the time to write this review and welcome to our program-- we look forward to a long term relationship with you and that special member of your family!

(5-Star Unfiltered HEC2 Review)

Allison H. Beaverton, OR 0 friends 2 reviews

12/24/2015

I am so grateful for Hannah and the compassionate staff! We have had many great experiences with knowledgeable doctors and technicians that care for my dog. The membership is ingenious, as I have an older dog that requires more support, they take care of everything! Hannah really makes it possible to keep my pal healthy and happy! I appreciate all you do for us!

Comment from Fred W. of Hannah the Pet Society Business Owner

1/4/2016 Alison H.--We really appreciate your taking the time to post this----keeping your pal happy and healthy is what we are all about!

(5-Star Unfiltered HEC1 Review)

Brian E. Woodland Hills, CA 0 friends 2 reviews

12/22/2015 Hannah the Pet Society was a blessing for me. I lost two dogs (one old and one not) in a six month span of time that nearly put me into bankruptcy (spent over $10,000 on pet bills). From that point forward I had sworn off having another animal.....until I found Hannah the Pet Society at a lawn and garden show at the Expo Center.

Having a service where all bills are covered for a flat rate meant that I didn't have to fret about an upcoming or unexpected illness or injury, and that I had quality vet care included. It was a way that I could budget and still have a beloved four legged family member.

I was so skeptical at first. I asked so many questions, and read every word of the contract. Yes, it is "strange" that I don't legally own my pets, however, Hannah's contract specifically indicates my role in helping to determine the care and treatment for them.

Every employee I encountered in person when I brought my dog to get his check ups, and his training, were kind, and clearly enjoyed animals. I enjoyed the services and peace of mind so much, I got a second dog from them two years later.

I recently moved out of state and was nervous about the cancellation fees. I reviewed my contracts and having not even had my second dog a year, so it was going to include the initial fees associated with a puppy (let's face it, puppies have a lot of expenses, and Hannah provides you with a crate, dog bowls, shampoo, toothbrush, flea treatment, toys, and even a rawhide treat right from the start). I talked with a Hannah representative, and they worked with me on the fees, knowing that it would mean I could spend that money on the care of my pets, rather than paying for a contract (I still had to pay some, but it was not unreasonable).

Bottom line, I have encouraged, and continue to encourage others who may either be on a fixed budget, or just don't want to stress about having unexpected bills to go to Hannah. It isn't CHEAP, but it is quality care, and you know how much it will cost. Most of the negative reviews that I read here are either because people didn't read their contract. Hannah is NOT unclear about what they are requiring. As with all contracts, you should read it before you sign. There are also negative reviews about the idea of "leasing your pet". Yes, Hannah is the owner (so they can do vet care, and ship food to your door), but you are clearly the pet parent with every right to stop using Hannah as long as you follow the termination clauses in the contract.

I am thrilled with Hannah, and would use them in a heartbeat if they were in California. Having been off the program for just a few months now, I see what a real value it was having them and I recommend them without question.

Comment from Fred W. of Hannah the Pet Society Business Owner

1/7/2016 Brian E.--thank you for taking the time to write this review--it means a lot to our entire team. It is especially gratifying to me that we handled your move in the right way. We hope to be able to have you and your pets on our program again in the future, either because you have moved back here or we have expanded to out there!

(1-Star Unfiltered HEC2 Review)

Heather N. Beaverton, OR 145 friends 72 reviews

12/21/2015

Suuuuper pushy. Outrageous fees. What they don't openly disclose is they essentially own your pet. They consult you but can make all decisions. When I stopped answering calls I was then texted several times by their employee. Regardless if food is delivered $150 a month is not justifiable for a pet who rarely goes to the vet..not worth it -

Comment from Fred W. of Hannah the Pet Society Business Owner

1/4/2016 Heather N.--We have lots of data that establishes that over the lifetime of a pet, our program will save a member about 50% of the total cost of ownership of that pet (veterinary costs, food, etc) so we simply do not agree that our fees are "outrageous"---to the contrary, we, and the many thousands of our current members, believe our program is a great deal. One of the reasons we are able to deliver cost savings is that we avoid the substantial regulatory costs associated with "insurance" by taking technical ownership of the pet while the pet is on our program. Our Agreements are month to month, so the member is free to take back title at any time--but then they cannot be part of the program at that point. To the extent, our team member did not openly disclose this to you to your satisfaction, I apologize and I will send you a private message to find out who it was so we can take any necessary remedial action to correct this

(5-Star Filtered HEC2 Review)

Chrysta L. Portland, OR 0 friends 1 review

12/20/2015

I unfortunately am in between jobs and wasn't able to sign my little dog up for Hannah care, but it sounds wonderful. What I liked the most about Hannah Pet Society was the people! I went in there one day to pet a dog (because I HAVE to pet every dog I see), and I met Becky! She was very friendly, and introduced me to this little fluffy kitten, and she let me stay and snuggle this kitten for like a million years even though I couldn't buy anything (thank you!!). Anyways, what I'm getting at is that the staff is kind, and obviously loves their babies very much, and Becky is just a joy to talk to. Go to this place, it is wonderful!

(5-Star Filtered HEC1 Review) Linda F. Portland, OR 0 friends 1 review

12/13/2015

We have been with Hannah for about 3 years and have been very pleased with the friendly service and having all pet needs met in a timely manner. Our oldest dog needed to have 2 surgeries and never once did the doctors complain but performed the surgeries and now we have a much happier pet and we paid nothing extra for either surgeries.

Comment from Fred W. of Hannah the Pet Society Business Owner

12/14/2015 Linda F---on behalf of our team, thanks for taking the time to send this. The core of our program is giving our members piece of mind on unexpected vet costs, with no deductibles or co-pays or other hidden charges!!

(5-Star Filtered HEC1 Review) Christian S. Milwaukie, OR 16 friends 1 review

12/12/2015

Annie Wood answered all of my questions when I stopped by one day. She was very knowledgeable about the Hannah plan. After I move I will definately use Hannah to pursue adopting a new pet.

Comment from Fred W. of Hannah the Pet Society Business Owner

12/14/2015 Christian S.----Thanks for taking the time to send this and for the "shout out" for Annie!

(5-Star Unfiltered HEC2 Review) Luke R. Portland, OR 0 friends 2 reviews

12/10/2015

I just have to take a moment to say thank you to Dr. Tripp. He has gone above and beyond with my dog Barley. Dr. Tripp has been working closely to help care for and fix my pups skin issues. This individual attention is exactly what I signed up for. From phone calls to text messages, Dr. Tripp is in constant contact and communication with my family about our pet. I strongly recommend Hannah for the one on o e attention and care their doctor give. -

Comment from Fred W. of Hannah the Pet Society Business Owner

12/10/2015 Luke R.---thanks for taking the time to send this note and for the "shout out" for Dr. Tripp. His proactive approach is what we are striving for from all of our team members

(5-Star Unfiltered HEC1 Review) Heather T. Oregon City, OR 20 friends 41 reviews

12/5/2015

We LOVE Hannah! We have been members for 2 years now and I have nothing negative to say.

Our cats have been on Hannah for 2 years and the pricing is reasonable. They ship food to your door? Amazing.

We adopted our sweet pup Porter from Hannah last October. Beautiful Australian shepherd (his name used to be Nigel). We took Porter to unlimited training classes, Erin even gives training tips outside of class specific to our pup. They deliver his food to our doorstep. All shots, neuter & health care are included in Hannah plan.

AND I loved the adoption process. They truly care what happens to the animals they adopt out. They had us come to an adoption class to get tips on how to introduce your new pet to your other animals & kennel training, etc.

My only request is MORE vet locations. We live 35-45 minutes from both locations.

THANK YOU HANNAH! Amazing. -

Comment from Fred W. of Hannah the Pet Society Business Owner

12/10/2015 Heather T--thanks for taking the time to write this review and for taking advantage of our training services, which are an important part of our program.

(1-Star Unfiltered HEC2 Review) Amy N. Portland, OR 0 friends 1 review

12/2/2015

AVOID. They are sales people selling you a scam. I went to the Hannah center in Washington Square. I was tempted to cancel over the phone with the initial call, as they couldn't seem to settle on a real number for our monthly estimate, but was told over the phone that if I cancelled at the vet consult, that there would be no charge - that I had nothing to lose. Well, I *was* charged. DO NOT TRUST.

I waited a half hour with a very anxious dog (who is leash reactive towards other dogs, and sometimes towards strange people if he is really upset). There is ZERO management of the environment. I don't mind waiting, but I DO mind stressing my dog out. I waited outside so that my dog wouldn't be as worried (as there was NO warning of dogs coming out of the hallway, and he was okay with the first couple of surprises, but we didn't want to test our luck), and there was POOP all over the area outside that people had made no effort to clean up (I understand if one or two were missed with irresponsible people, but it was obvious Hannah people never do clean up work).

Their vets and technicians are incompetent. I had to read the scale number and remember it, because their tech said, "Get on the scale," which my dog did, but she was looking at something on the computer rather than paying attention to my dog. She said, "Did you remember the number?" and I gave her a number, and she said, "Oh, it doesn't matter anyway." Really?

Their nurse was slightly better, but vet was very reluctant to do anything around my dog at all, and my dog knew it, and was far more nervous around her when she listened to his heart and looked at his teeth. I WAS THE ONE who had to pull my dog's lips back so she could look, and I had to hold him just to listen to his heart. They did NOTHING else, and charged me $40 for it, even though I said I was wanting to cancel before they even looked at him - because they wanted to charge me 50% more than they had mentioned over the phone. My dog had already had a vet appointment just 8 weeks ago - and I already knew he was healthy! I was there just to see if they could give me a real estimate, since their sales person said that they "couldn't be sure" until he was seen.

It takes a lot to rile me, I am a patient person when it comes to people who serve in health care or pet care of any kind - they do so much to care for others, and often don't get enough kudos for it. But these people are BAD. REALLY, REALLY, BAD.

Comment from Fred W. of Hannah the Pet Society Business Owner 12/8/2015 Amy N.----according to our records, we believe you visited us in February 2015--if we have the wrong Amy N. please let us know because I always want to get the right details and facts when we have someone who has had an unsatisfactory experience with us. As you know, whenever we have a potential member who wants to move a currently owned pet to our program, we can only provide tentative pricing upfront pending a review by our medical staff. If there are pre-existing health conditions that are discovered in the medical exam, it will impact pricing. Your pet, while healthy, was on several medications that cost money and, in our view, had some behavioral issues that needed some work (this does not mean your pet was and is anything but a fantastic pet---lots of pets need some behavioral help). Hence the change in pricing--there is no other prudent way to run our business..

Regarding the $40 you paid that was not refunded, we changed that policy many months ago. Currently, if a prospective member who has proposed pricing increased as a result of pre-existing conditions at the initial health exam does not want to join our program, any previous payments made are refunded in full.

Regarding your pet's experience in our health center lobby-----nervous pets are sometimes a fact of life and we believe we do a great job managing the fact that we almost always have a group of pets that do not know one another together in the lobby--we are sorry your experience in this regard did not meet your expectations.

(5-Star Filtered HEC1 Review) Joanna M. Downtown, Portland, OR 14 friends 15 reviews

12/2/2015

I have two dogs on the Hannah plan. I am a Hannah member because I save money every year. If your dog is a member of your family and you want the best possible care join Hannah the Pet Society. One of my dogs is on allergy medication, because I signed him up as a puppy it is not a preexisting condition, so no extra charge. My other dog is on hip meds at no extra cost because I put him on when he was healthy. I looked up the medication my dogs are using on Petmeds and I am definately getting a good deal with Hannah the Pet Society. Leah is always kind when I visit the store and my dogs love her. Being a member is more than just vet care. They offer training, events for pets, and behavior seminars.

Comment from Fred W. of Hannah the Pet Society Business Owner

12/3/2015 Joanna M--thank you for taking the time to write this review. We truly appreciate it and look forward to continuing to deliver great service to you and your pets over the long term!

(1-Star Filtered HEC1 Review)

Mark L. Portland, OR 0 friends 1 review

11/26/2015

I took my girlfriend and her pet dog (terrier/chihuahua mix) to Hannah Pet Society. First of all, it was very difficult to find, in the back building of an outdoor mall. Signage is a big problem with locating them the first time. When we walked in, her dog began to shake like she was terrified that something bad was going to happen. She never had a reaction like that when we went to other vets. During the sales process, the agent never mentioned that the insertion of a chip into her dog, which they did, would make the dog property of Hannah. This was disclosed after the chip was inserted. We had no idea that all information for her dog's future care would go through Hannah before it went through my girlfriend. They gave her dog a series of shots including a de-wormer which her dog didn't need. Her dog threw-up violently and was sick for the next couple of days. My girlfriend cancelled her contract before she walked out the door on the the first and only visit. This was after she paid $200 upfront at the beginning and an additional $300 for 7lbs of food, shots, clipped nails and de-wormer which the dog didn't need. Hannah did not honor the request to cancel and for 2 months proceeded to debit her account $149 each month. My girlfriend went to her bank and let them know what Hannah was doing and said she didn't want Hannah to withdraw any money from her account. Hannah's done this twice already and we'll see if they do it again for December. If necessary we will hire a lawyer for these shady and possibly illegal business practices.

Comment from Fred W. of Hannah the Pet Society Business Owner

12/3/2015 Mark L (and more importantly Mark L's girlfriend)--I want to respond to each of the issues you have raised. Regarding the lack of signage, I would agree it is not what we like----have you ever tried to deal with a mall on signage issues?!! Good luck with that--we have tried and will continue to do so but, at the end of the day we are a tenant and not an owner of the space and have to comply with the mall's rules.

Regarding the pet's being nervous when in the health facility, this happens----it happens to people too--for example when I go to the dentist office, I am not a happy camper and certainly could be described as nervous (though I don't think I shake!). We have some very helpful information that we provide to Members on steps they can take to minimize pet nervousness prior to coming to the health centers.

Regarding micro chippng the pet, this is a requirement--when pets get lost it is necessary to have this so the pet can be found and returned---this happens more often than you would think. Virtually all shelters, if not all, by the way, also require micro chipping--it is the right thing to do for the pet. Also, micro chipping does not bestow ownership----you need to sign a contract to do that which your girlfriend clearly did---signed contract comes first; micro chipping only after.

I take issue with your statement that the de-wormer shot we provided was not needed. Are you a veterinarian? Why on earth would we give an unnecessary shot which costs us money and some potential discomfort to the pet unless we believed it is the right thing to do for the pet's long term best heath? No offence, but I am going to side with the medical judgment of our experts rather than your completely unsubstantiated opinion to the contrary.

Regarding the failure to handle the billing issue you raise, to the extent it is true, I am not happy with that and we need to fix it immediately. However, we don't know who your girlfriend is so I am going to send you a private message to ask that she send her name so I can make sure the issue gets immediately addressed.

(1-Star Unfiltered HEC1 Review)

Erin S. Portland, OR 6 friends 22 reviews

11/25/2015

We LOVE our pet, and we are thankful to have her in our family.

We do not like the Hannah Society. We did not like the way our opinions were not heard. This "all inclusive" pet organization was not at all a fit for our family. We didn't want to feed our pet the lower quality food. We didn't like their awful smelling flea medicine and their idea of health care.

Our pet has ground her teeth together since we got her. When she opens her mouth to yawn and then closes her mouth her back teeth rub together making a horrible bone on bone noise. According to our agreement with Hannah we should be able to "see a veterinarian whenever we feel it's necessary." WELL, this means that Hannah can tell you, "oh, don't worry about it. All kittens do that. She'll grow out of it." They never gave us a visit or the care or attention that this deserved for our pet when we brought it to their attention. It took months before they would allow us to bring her in to see a doctor. Then the doctor dismissed us too. Since this time we have gotten this problem fixed (outside of the Hannah Society) and our cat no longer grinds her teeth together. It took us leaving their system to get the care that our pet needed and deserved.

Our pet was given a vaccine that was known to cause negative reactions in a large enough percentage of the pet population that we would have paid extra to give our pet a safer vaccine if Hannah's medical team told us there was a safer option. Hannah Society didn't tell us about the danger of this vaccine, they didn't offer us a safer option. When we brought the danger of this vaccine to their attention they claimed they had no knowledge of this, yet every veterinarian that we've talked to knows about the dangers and concern with giving this vaccine.

We hated our experience so much that we bought our cat out from the Hannah before the year was up. We will never recommend this corporate excuse to be detached from your pet. -

Comment from Fred W. of Hannah the Pet Society Business Owner 2/19/2016 Erin S.---Our records reflect some inconsistencies with your narrative. In fact you saw a doctor within two weeks of joining our program and you saw doctors several other times during the six months you were with us. We also do not agree with your assessment that the vaccine we gave your cat was anything other than safe and appropriate.

(5-Star Unfiltered HEC2 Review) Ciel P. Beaverton, OR 0 friends 1 review

11/23/2015

I will spare the long personal details but basically I as separated from my dog and what could've been a terrible experience turned out to be wonderful. This is due to a lovely big- hearted woman by the name of Stacey from the Washington square mall location, who clearly saw how distraught I was. Stacey was empathetic to my specific problem and worked diligently for the next several days to make sure my dog could come back home to me. I know that she worked extremely hard and even spent time reuniting me with the dog-love of my life on her days off. Without Stacey and the Hannah team, there is a real possibility I may have never seen my dog again. I will FOREVER be grateful to her! She cared enough not only for a stranger but also for the best interest of my dog. Thank you Stacey, you're an angel!!! Clearly the staff, really cares for these animals. -

Comment from Fred W. of Hannah the Pet Society Business Owner

12/1/2015 Ciel P.----thank you for taking the time to write this review and for recognizing Stacey's efforts. It makes our entire team feel great when we are able to get the right pet together with the right pet parent which is clearly what happened here.

(5-Star Unfiltered HEC2 Review) AzzaBeal S. Bellevue, WA 143 friends 80 reviews

11/23/2015

I wish there was a Hannah up in Seattle, it's nice to never have to worry about money when Naomi's sick, has an emergency or needs maintenance.

Getting Naomi's teeth cleaned today and I'm so excited that Dr. D Anderson is taking care of her. She so sweet, accommodating and very thorough. Thank you so much for seeing us early. -

Comment from Fred W. of Hannah the Pet Society Business Owner

12/1/2015 Suki S.----thanks for the nice comment--give us some time---we will get up to Seattle eventually! Have a great Holiday season

(1-Star Unfiltered HEC1 Review)

David C. Portland, OR 18 friends 16 reviews

11/9/2015

Skip it, unless you are close and have a LOT of free time to correct their issues. There is a HUGE training disconnect with people here. I would be told something over the phone, then drive to a location in person and it would be a different story, much to my chagrin, wasted time, wasted gas.

If you decide to go this route ALWAYS write down names of who said what, and exactly what they said over the phone. It got to the point where I was asking a person to just email me so I could track what the said over the phone, and they wouldn't. They actually almost kept my membership - but when they didn't e-mail me (and I did ask them to) so I could have the correspondence error free, I couldn't do it. The service is just too poor.

The turnover is ridiculous. I was at the point of cancelling a few months back, and the person who helped me didn't work there anymore. The person who I talked to on the phone and LIED about my membership to sign me up? "They don't work for us anymore," was the excuse from whatever Hannah representative I got. You never seem to see the same people in a physical location - and honestly I can't blame them, people are getting misinformation and are probably stressed out about their pets... Jesus I'd hate to be in their shoes!

I think these folks are headed for a class action lawsuit if they don't tidy up their act. The only way they are preventing it seems to be their somewhat vague contracts and telephone talks. GET THEIR SHIT IN WRITING if you still want to do this.

It's a great concept, the business owner really has a great vision, I definitely understand their situation and that they are growing way too fast. I also understand a cancellation fee given the situation and work they will (in theory) put into your pet. However, they really need to:

- Get their training sorted with the phone people, retain their employees more (give em raises or something, empower them to make changes at the lowest level) - Have an e-mailable hard contract that really details the exact care you are getting (I had to sign up via phone BEFORE I could get a copy of it e-mailed - my costly mistake) - Ensure honesty with their sales representatives (though you can't really modify someone's personal ethics) - Make either online text chat logs that can be copied, or provide records of phone conversations through digital media (shouldn't be that hard, and I feel that's how they get around being a little dishonest at times). - Open another location so that they can accomodate all the extra people they say they have. I think there are only like 2(?) locations that are actually full service or something and they are pretty far apart (I mean for Portland traffic). Then there is like one other one that only does signups. I think there should be more locations for the actual service so you can piss off a lot less people by providing quality service.

This concept has lots of potential (so much so I almost didn't pay that damned hefty cancellation fee), but I had a really bad time. I would not advise anyone else to go for this. -

Comment from Fred W. of Hannah the Pet Society Business Owner

11/16/2015 David C----It i clear to me that we fell short in providing our services and in our communications with you. We do have a great concept, but we have grown fast and I have been brought into the company (about three months ago) to help get our execution to the same level as our concept. We have made some very good strides over the past several months but still have some work to do. I actually had your review read to all of our team members in our company call last Friday so that everyone can have a clear view on how we need to get better.

I also wanted to respond to your helpful suggestions for improvement:

1. There has been substantial turnover, partly by our design---we needed to upgrade our team members in a number of areas---this process is largely but not totally complete. We have begun a much more robust training program which will continue to be upgraded going forward--I agree the training in the past has not been good enough.

2. Prospective Members currently can get a hard copy of our Agreement before signing up----we also have made a number of changes to our Agreement to make it better for our members.

3. Lying to a Member is beyond not OK and we will not tolerate it.

4. We do track conversations with Members digitally (not the actual conversation itself but notes on the substance of the conversation after the fact).

5. Our Agreement no longer has a "cancellation fee". Upon cancellation, a Member under our current Agreement has to pay only any outstanding charges and an amount designed to allow us to recover part, and not all, of the costs we have incurred in either acquiring and placing a pet with the Member or in examining a previously owned pet who has come on to our program.

6. We have two full service health care facilities--one each in Eastern and Western Portland. We are planning to open a clinic next year in Vancouver and also will be expanding to 24 hours in our full service health centers in 2016.

Fast growth is not a satisfactory excuse for less than great customer service--we are dealing with a member of the family when we care for a pet and nothing short of extraordinary customer service is good enough--we are committed to getting there and we will do so quickly. (5-Star Unfiltered HEC1 Review) Luke R. Portland, OR 0 friends 2 reviews

11/7/2015

Worked with Dr. Roland Tripp to finally figure out our dogs skin issues. While I will admit my wife and I had been frustrated in the past, Hannah has seemed to be stepping up its service. Dr. Tripp took the time to work with me and create a plan to help with my puppies skin. After he worked with me he checked in personally (not through their receptionist) to see how things were going. Finally being able to have a conversation and have all our dogs needs met has been fantastic. Instead of seeing a different doc each time we finally have someone working with us and developing a doc/patient relationship. I hope these changes continue at Hannah because it has been fantastic working with Dr. Tripp.

Comment from Fred W. of Hannah the Pet Society Business Owner

1/7/2016 Luke R.--a belated thank you for taking the time to write this and for the shout out to Dr. Tripp. Like many new concept fast growth companies, we have had our share of growing pains but we are working very hard to fix any shortcomings and your review lets us know that we are making some progress.

Share this reviewReport this review

(1-Star Unfiltered HEC1 Review)

Amber C. Portland, OR 9 friends 11 reviews

11/6/2015

A terrible company. We have had so many negative experiences with Hannah, and only stayed as long as we did (about one year) because of the expensive cancellation fee.

From the beginning, we were lied to about the details of our membership. When we first spoke to a representative on the phone about plan options, we were very concerned about having easy access to flea medication. The rep assured us it could be mailed or picked up close to home. At that point in time, we came to find out, having flea medication mailed was not an option. I would need to drive to a Hannah location to pick it up. And they did not want to provide more than one months worth at a time. Oftentimes, as well, I would call ahead to make sure it was available for pick up, and they didn't have it ready, or worse- actually had none at all at that location (although telling us it would be there waiting for us!). When we spoke to someone from management about what we were originally told was promised to us, they apologized and said "that representative is no longer with us". The fact is: we were locked into a contract under false pretenses, and they ought to be held accountable for hiring staff that were blatantly misleading!

Every appointment I made for my kitties, they were late seeing me. I would arrive early, and wouldn't be seen until at LEAST 30 minutes AFTER my appointment. I once waited an hour after my scheduled time to be seen - with two stressed and angry cats. They do not care about being accommodating and respecting the busy schedules of their clients. They have no problem making you wait, and wait, and wait.

Their staff turn over is ridiculously high. I almost never saw the same people at the front desk. This is a problem for many reasons. There is no continuity of care, even among vets. I one time had a positive experience with a vet, only to find out he had moved on the next time I wanted to make an appointment for my cats. If they can't keep staff - that is very telling.

When you join Hannah- you sign over rights to your pet. The rights to make decisions for them. They refused to do an annual dental cleaning until determining if they "needed it". Yep- there is tartar on their teeth- they need it! But they have the ability to refuse service or choose a different route if it will be more cost effective for the company.

We decided to cancel and just pay the fee. We are thinking of it as the cost of not having to deal with this lunacy any longer.

Comment from Fred W. of Hannah the Pet Society Business Owner

11/17/2015 Amber C--our records indicate that you and David C above are both pet parents for the same pet. Consequently---my response to David's review is equally applicable to your review.

(5-Star Filtered HEC2 Review) Deborah M. Portland, OR 0 friends 3 reviews

11/5/2015

I received my first dog in my adult life from Hannah. I had thought for 50 years that I was a cat person. I've gone over to the other side. Flyer, my Golden Retriever, was only 2 months when Hannah found him for our family. They have guided us every step of the way. Tory, the trainer and class instructor, is truly amazing! She has taught Flyer through puppy kindergarten and puppy grad school the essentials of puppy life, but possibly more importantly, we have learned what it means to raise a dog. I never thought I could love a dog so much! Hannah has guided us every step of the way, including how to deal with the cats' displeasure with having a dog invade their territory. We also give exceptionally high marks for the vet team and services. Flyer is a healthy, happy dog. Hannah is a 6+ star operation. If you have been thinking about a pet, don't hesitate, go to Hannah Pet Society.

Comment from Fred W. of Hannah the Pet Society Business Owner

11/6/2015 Deborah M.---On behalf of our entire team, I wanted to thank you for taking the time and making the effort to post this review. Like many fast growing companies, we have had our share of growing pains and made our share of mistakes but getting getting feedback from our members like yours lets me know we are on the right track.

(4-Star Filtered HEC1 Review)

Robin E. Portland, OR 1 friend 6 reviews

11/5/2015

We are very pleased with Hannah. It's been 3 years already since we got our corgi with their help. What I've loved the most with this program is the training we got out of it. We were placed with a trainer, Erin who we were able to spend over a year with. She taught us many things among handling behavioral problems, fun tricks, everyday manners and our dog was eventually trained to become a good canine citizen with the AKC. With all this help we were able to raise one of the most well behaved dogs I've ever had in my whole life. Take your pets to school, both will learn new tricks.

Comment from Fred W. of Hannah the Pet Society Business Owner

12/14/2015 Robin E--thanks for taking the time to write this and give yourself a pat on the back for also taking the time to bring your pet to our training programs ---training is an integral part of our service offering and an important component for making the relationship between a pet and pet patent as strong as it can be.

(5-Star Filtered HEC1 Review)

Marita C. Portland, OR 0 friends 2 reviews

11/3/2015

Just spoke with Whitney Jewett. She was professional and friendly. All of my questions and concerns were answered. I appreciated payment options offered. Each document with explanation was e-mailed during our conversation. If the rest of the company is as good as Whitney I'm confident we will be happy.

(5-Star Unfiltered HEC2 Review) Nick J. Beaverton, OR 0 friends 4 reviews

10/31/2015

They found me a dog to surprise my wife for Christmas and worked with me, and we ended up not being able to get the dog due to our property management's rules. They were nothing but great, and worked around my schedule. A few months later my wife and I came to a joint decision on the next puppy.

We got our best decision of our lives around 6 months ago. Our Pomeranian Chewbacca. He is so adorable and just a wonderful puppy, very quiet and clean. He has become the light of our lives. I had a dog growing up and wasn't looking forward to the mandatory training classes for the puppies. He was old enough for the loose leash class. After going to our first class at Washington Square with Cindy, I am glad that we went. Cindy has been a great help, and has helped Chewbacca with his very few issues.

We are now in the intermediate class, and are working towards getting him a certificate, we are so happy and proud to be apart of the Hannah family. We recommend anyone and everyone to Hannah, and hope this review is found useful for anyone curious about joining the Hannah family.

Comment from Fred W. of Hannah the Pet Society Business Owner

11/3/2015 Nick J--on behalf of our team I wanted to thank you for taking the time to post this review. Nothing makes us feel better than placing the right pet in the right forever home. Also it is great to hear that the training classes are working the way they are supposed to----training is an important part of our overall program and a key ingredient in what makes our program unique.

(5-Star Filtered HEC2 Review) S W. Beaverton, OR 0 friends 1 review

10/24/2015

Whitney Jewett is amazing. I lost my best friend last year, my 14yr old cat Luna I had since she was a kitten. I didn't think I was ready for a new friend yet but Whitney knew the perfect cat for me. Casey, now Shadow had been with Hannah for a month! I found it hard to believe that such a precious cuddle bug kitten still didn't have a home. I've had her for 2 weeks now and I couldn't be happier.

She got comfortable quickly in our home. She's great with my kids and even Bobby my mom's 6yr old male cat only took 2-3 days to warm up to her! Now they play all the time. Here we thought Bobby was just lazy, he just needed a buddy to play with.

Whitney made the process of adopting my new baby seamless, and now if anything happens to her I don't have to worry about expensive vet bills!

Thank you Whitney for my new best friend!!!

Comment from Fred W. of Hannah the Pet Society Business Owner

10/28/2015 SW--We very much appreciate your taking the time and making the effort to give Whitney a shout out. Nothing makes us feel better than to match the right pet with the right home and pet parent and here we get a bonus because we helped improve Bobby's life too (so give yourself a pat on the back for that!!)

(5-Star Filtered HEC1 Review)

Heidi C. Happy Valley, OR 5 friends 1 review

10/24/2015

I got my dog from Hannah almost a year ago and cannot be happier! They found a specific rare bread dog that I was looking for within a week! At the delivery of my dog, Ann Wood, a placement coordinator, gave us a step by step what to do and what to expect list, and she was available when we needed her throughout the year. So far, they have been on top of everything. Food, any concerns I have addressed on prior visits, vaccines, etc. If you are looking for a furry companion, this is the place to come!!!

(5-Star Filtered HEC2 Review) Alicia B. Beaverton, OR 0 friends 2 reviews

10/22/2015 jody and hannah have literally saved my dog. Jody signed me up, though i was skeptical, when my dog had a very infected leg wound. I thought she may have to get it amputated, But she didn't. Hannah got her all better with in just a few weeks. She has allergy flare ups every now and then but all i do is take her in, and get her on the meds, and she is better in a week, and i didn't pay an extra dime other than my monthly bill. I cant imagine how i would afford a vet every few months to help her, so hannah has quite literally saved my dogs life, and my pocket book. Thanks jody for helping me make one of the best decisions i could have, for my bandit.

Comment from Fred W. of Hannah the Pet Society Business Owner

10/22/2015 Alicia B--we really appreciate your sending this note and the "shout out" to Jody. Affordability is the number one barrier to pet ownership in this country and helping remove that barrier is at the core of our company. Our team members all are pet lovers and we are thrilled that we have been able to make Bandit's life happier and healthier.

(4-Star Filtered HEC1 Review)

Richard C. Clackamas, OR 0 friends 2 reviews

10/22/2015

Best thing to do for your pet is to join Hannah!

We joined Hannah approx 2 years ago for the 2 pugs we have (one elderly). The younger pug had previous surgeries and an existing chronic ear infection problem at the time of joining. We pay slightly more for her due to having a pre-existing condition but it has been well worth it. One of the vets made it his personal mission (for approx 12 month) to try and get her ear infections under control.. eventually another Hannah vet (Dr Hughes... super nice guy) did surgery on her ear to increase the air flow to allow it to dry out which made a huge difference. The other ear just had the same surgery too and we expect similar results. I must say we did not pay "anything" extra than our monthly fee (nothing for medicine, office visit, or surgeries)!! This is amazing. A prior vet said that surgery (for one ear) would cost $2500 - $3500. In addition, I'm sure there would have been another $500 in medication costs too.

Prior to joining Hannah it seemed like every time we went to the vet (with 2 pugs is often) it was $250 - $350. Then when they gave a prescription they want a return visit to recheck or refill a prescription. So, often we would not go back knowing another big bill we would get hit with. A little ashamed to say it, but true. Having Hannah has been the best thing for our dogs. We take them in as often as they need it (even nail clippings and anal cleaning) because we know it is covered under the monthly fee. We feel like better pet owners because the dogs are taken care of immediately at the sign of an issue and we take them back for all rechecks, shots, etc (no extra charge).

I must say I'm a little blown away by some of the negative reviews I've read. The only reason I'm not giving them 5 stars is they recently changed their policy to requiring a 1 week advance notice for medication refills. Also, often you will not get placed in a room at your scheduled appointment time. I would say 15 - 20 minutes late is common in my experience. To be fair though, they do not rush when they are with our dogs... if they need to be in the room for 40 minutes with us they are! So I can overlook having to wait an extra 20 minutes to get in to a room.

Comment from Fred W. of Hannah the Pet Society Business Owner

1/7/2016 Richard C--a belated thank you for taking the time to write this review. We are working on the waiting room issue although, to be honest, it is hard to be perfect there because we cannot always predict emergencies or treatment times. Please give yourself a pat on the back also for taking the time to do the preventative and proactive things that are so important to your pet's overall health!

(5-Star Unfiltered HEC2 Review)

Michael L. Beaverton, OR 0 friends 10 reviews

10/21/2015

My wife and I have wanted to get a dog for awhile. We were finally able to agree on what we wanted in a dog - neutered male, not a young puppy at least 1 year old, 10 to 15 pounds, house broken, likes children and other dogs, and have a lot of terrier in him. While out shopping at Washington Square in Tigard, we stopped in at Hannah the Pet Society and met Rebecca. We explained what we were looking for and she smiled and told us she thought that they had exactly what we wanted. Two minutes later we met Harpo, who pretty much decided to adopt us. Rebecca then introduced us to Leah, who explained in very specific detail how obtaining a pet through Hanna worked. She assisted us with all of the necessary paperwork. One week later Harpo, after a meeting with Linda, came home with us and quickly became a member of our family.

We could not be happier with Hannah the Pet Society and their introducing us to Harpo. He is everything we wanted in a [email protected]

Comment from Fred W. of Hannah the Pet Society Business Owner

10/22/2015 Michael L---Who could resist that face?!! Thanks for taking the time to send this and the great picture and for singling out the members of our team that help make this perfect match happen. We look forward to a lifetime relationship with both you and Harpo.

(5-Star Filtered HEC1 Review)

Heather W. Portland, OR 1 friend 6 reviews

10/21/2015

We have had nothing but great service for our dog. Started using Hannah when our dog needed stomach surgery to remove a blockage. They got us in ASAP and while they prepped him we signed all the papers. Even though our premium was higher for coming in with a dog with a large expense they were still cheaper than the care credit program and since it included all the meds, food, hospital stay post op visits and all the x-ray's done before surgery we were actually saving money. With out Hannah we would not have been able to afford to save our new 4 month old baby. The Drs were great as were the whole team and sensitive to our emotions and feelings. They were never bothered by my constant calls over any new mom questions after surgery and the the last year and a half since his surgery. We have been back for lots of things and have always had good help and advise in every changing aspect of our pups life. Even though he is 2 we plan to stay for his life since they take great care of him and his premium is lower now cause they surgery costs are gone and we have already paid the "puppy" fees that covers spay and neutering. We are still paying less that we would for office vista, flea meds, vaccines and food combined! And we have a picky eater when it comes to kibble and he loves their food. Have tried other brands and they make him sick :( or he just won't eat it.

Last week they called to remind us of some vaccines that needed to be updated and scheduled me right then and there and then today we took him in and Joannie took great care of a squirmy 130lb "puppy" and was a champ! They work quickly and efficiently and he barely had time to figure out what's going on.

We have also used their training services and every one we know from our dog parks we frequent uses and loves Hannah as well. Most of them have adopted from Hannah as well and enjoyed their experiences. I haven't heard any negative words from people I meet. We like to share our thoughts of Hannah with friends and have referred many people to Hannah. Thanks Hannah Team! Also another shout out to Dr Tripp who had also taken time to have one on one behavioral counseling during our pups "terrible twos"!

Comment from Fred W. of Hannah the Pet Society Business Owner

10/22/2015 Heather W.--on behalf of the entire Hannah Team, I wanted to thank you for taking the time to write this and share your experience with us. Our mission is to help pets live the longest, healthiest, happiest life possible with one loving family at a reasonable and sustainable cost and to remove the primary barriers to pet ownership because we know having a pet enriches the pet owner's life. It is gratifying that we have been able to deliver on that mission with you and your pet!

(5-Star Unfiltered HEC1 Review)

Tia B. Portland, OR 0 friends 1 review

10/21/2015

I absolutely love Hannah. The staff is great. The care my dog gets is great. The food is great quality and it is shipped to our door. He got hepatitis from another dog in our neighborhood a year ago and if we did not have Hannah the vet bills would have been at least a few thousand dollars. He was in the hospital for a week. But with Hannah we never paid any more than our regular monthly bill. I know many families that have to choose what to do about the expenses of vet care due to income. Hannah offers great care, food, and so much more. We signed our dog up for their total lifetime care package over a year ago and I have not seen any reason to cancel our membership with Hannah. My dog Diesel loves the staff. Joannie at the mall 205 location is his favorite. She understands the crazy hound spirit he has. I encourage everyone to sign up. It is the best thing to cover all those "what if's" being a pet parent.

Comment from Fred W. of Hannah the Pet Society Business Owner

10/22/2015 Tia B--we really appreciate your taking the time to post this. Our food really is a fantastic bargain--it is totally organic; gluten free, and it is baked rather than extruded, which allows us to retain more nutrients, .Also it is substantially fresher than the food found in stores because it is made here locally in Portland and has no preservatives--its at your door within about two weeks of being made. Store brands typically are made to have a shelf life of three years---lots and lots of preservatives--- who wants that chemical junk in their pets?! Not us. Best of all our food is priced at about one- third the cost of "comparable" quality products (we actually believe our food is better than anyone else's out there).

(5-Star Filtered HEC1 Review)

Gloria S. Portland, OR 28 friends 2 reviews

10/20/2015

We are so lucky to have our trainer Erin on a weekly basis. We (Sasha,corgi) and I have benefited in learning how to be a canine good citizen. Thanks Erin.

(5-Star Filtered HEC2 Review)

Katharine L. Portland, OR 0 friends 1 review

10/18/2015

I rarely comment online, but my experience with Hannah this weekend has inspired me. Our one-year-old tiny rescue poodle was attacked at the dog park Saturday. I immediately called Hannah, someone answered right away who told me she'd alert the Washington Square office that I was on my way. When I walked in they were expecting me, greeted me kindly and put us right in an exam room. A tech came in a minute later, examined the dog and took her back to be fixed up. A couple of hours later they called with a report and invited me to collect her. They'd x-rayed her (all ok) and stapled her biggest wound. The tech had even given her a bath to wash off all the mud and dog slobber. It was a very scary event, but knowing I could get help from Hannah, and actually getting emergency help for the first time, with such quick and efficient service, gave me a great sense of relief.

I'd like to add that we've we've enjoyed many hours of classes with the knowledgeable trainers Cindi and Chris -- very instructive and useful.

Comment from Fred W. of Hannah the Pet Society Business Owner

10/19/2015 Katherine L--Thank you for taking the time to send this note. It is good to know that we took great care of you and your poodle in an emergency situation the way we are supposed to and also that we were responsive and proactive in our communications with you, which is something we are striving for.

(5-Star Filtered HEC1 Review)

Jamie C. Portland, OR 0 friends 1 review

10/18/2015

I just signed up the Total Lifetime care program for my dog, and it was just a good experience. The sales staff at the mall were patient even though I was rude (my daughter told me after that). They fixed me up with an appointment the next day for the dog exam. My sweet girl had pre-existing condition, and I needed to get a quote and see if I could reduce the high surgery cost quoted from another vet hospital. Doctor Anderson and assistant Nataliya were friendly and gave me a quote within 45 mins. They reduced the surgery cost, and allowed me to pay half of it over a year and the other half only when I cancelled; reduced by $50 for every year of membership, till $200. I was thankful I didn't have to borrow from my credit card or sign up for any credit care plan. The monthly membership was reasonable considering I could bring my pet to the doctor anytime and have yearly checkups, without worrying paying extra. My dog went home with required vaccines (didn't give any her for past 3 years. oops) and microchip. I finally feel like a responsible pet mom.

I hope I will be happy with Hannah for as long as my pet is alive. I will not be shy to give objective feedback later if I have complaints.

For now, thanks so much Hannah staff!

Comment from Fred W. of Hannah the Pet Society Business Owner

10/19/2015 Jamie C.---I can't tell you how great it is to receive a message like this. We are trying to change a lot of things at Hannah to be more consistent with the company's mission and the way we handled your situation is a perfect example of the direction we are going. Also thanks for recognizing Dr.Anderson and Nataliya for showing how much they care about you and your pet!

(5-Star Unfiltered HEC2 Review)

Cheryl Q. Portland, OR 0 friends 2 reviews

10/17/2015

The crew at the Washington Square location are just great! Our sweet pup is almost 13, has a heart issue, going deaf, breaking out with allergies, adjusting to a baby at home, & dealing with arthritis in his hips... Dr. Kramer & Dr. Anderson have been patient, thorough, & very available whenever we've needed help for our fur baby ;) They helped us get him back to feeling comfortable & even playful again! And the rest of the staff... nice on the phone, greet you when you arrive, helpful, professional... At my last visit Miranda & Anthony were great! Had a nice time talking pup-parenting while I waited for an RX. Just really nice, helpful people who love pets & pet people :) Thanks, everyone! -

Comment from Fred W. of Hannah the Pet Society Business Owner

10/19/2015 Cheryl Q--thanks for sending this and I hope your pup is feeling like a puppy again. It is gratifying to hear that everyone you touched in our organization treated you with the warmth and caring that every one of our Members (and their Pets) deserves

(5-Star Filtered HEC1 Review)

Caitlin K. Portland, OR 23 friends 11 reviews

10/15/2015

I love Hannah. Without Hannah I would not be able to afford to manage my dog's allergies, and the end of life situation I was in earlier this year with my cat would have been drastically different. When my last dog passed away over 5 years ago, my savings account was drained, and ultimately the money I spent was for not, because I could not afford the larger surgery my girl needed to live out her remaining senior years in comfort. With a heavy heart I decided that I would not be able to have another dog until I was in a financial situation that would allow me to care for my pets as they should be, and not just provide care as I could afford it. Six months later I stumbled upon Hannah, and the answer was obvious; Owning a pet any other way would be irresponsible. This place has kept each of my pets comfortable in all situations, they've trained ME on dog training, and the preventative care I have access to will give me more time with each of my furry kids in the long run. This is the value of Hannah. I never knew pet ownership could be so well handled, and aren't we lucky that this place started in our very own city?! Hannah is the answer the so many questions, and is the future of pet care. I have been employed with Hannah basically since the day that I walked in to their mall location, and I'm just as convinced now as I was then that my pets could not be in better hands than those of the Hannah training and medical staff. My dog enthusiastically agrees!

(5-Star Unfiltered HEC1 Review)

Stacy C. Portland, OR 0 friends 1 review

10/15/2015

My husband and I have had a pet through Hannah for over 3 years now and have always been happy with the service. What we've been most happy with is our dog trainer Erin Keleher. We had Roscoe in her class once a week for 2 years. She works great with the dogs and pet parents. She has a great knowledge and understanding of what she's doing. Not only did we go over the basics, but we also got to do an agility class with her that was super fun. Roscoe is the first dog my husband and I have owned together and neither of us had ever taken a dog through training classes before. Thanks to Erin's guidance and training roscoe is a very well trained dog. We get compliments on his behavior all the time and if we ever get another dog from Hannah we would not hesitate to join one of Erin's classes again.

(5-Star Filtered HEC2 Review)

Chris J. Lake Oswego, OR 0 friends 1 review

10/14/2015

We called for a Boston terrier and was called by Whitney the next day. She was warm and welcoming threw out the whole process. I would recommend her to others.

(5-Star Unfiltered HEC2 Review)

Rachel R. Gresham, OR 0 friends 9 reviews

10/12/2015

I absolutely love this company and the way they've handled everything for me. I recently had to put down my dog that I had with them for a couple years and they did it with dignity and kindness. Their placement center staff is amazing too. I highly recommend Whitney to help you find your new best friend. She walked me through the process of finding a new pet, all the fees, and helped above and beyond to find the dog we clicked with. I'm picking up our new friend today and I couldn't be happier! -

Comment from Fred W. of Hannah the Pet Society Business Owner

10/13/2015 Rachel---It means a lot to us to receive a review like this one from one of our Members-- thanks for taking the time to send it. It means even more to us to be able to help you find the newest member of your family!!

(5-Star Filtered HEC1 Review)

Dani N. Hillsboro, OR 0 friends 1 review

10/12/2015

We are members with Hannah and could not appreciate the ease of pet ownership and care more than with them! Their Member Services team is great; Amber B. was especially helpful when it came to changing our address, obtaining our pup's health records, and answering all of my questions. She was quick and comprehensive with her assistance!

Comment from Fred W. of Hannah the Pet Society Business Owner

10/13/2015 Dani--thanks for taking the time to write this review and complimenting one of our Team Members. We look forward to continuing to deliver great service to you!

(4-Star Filtered HEC2 Review)

Steve J. Hillsboro, OR 18 friends 1 review

10/12/2015

Whitney helped me and my friend. The phone conversation was pleasant and got everything squared away ;) 3 happy cats ;)

Comment from Fred W. of Hannah the Pet Society Business Owner

10/13/2015 Steve---your taking the time and caring enough to send this review has made me one happy CEO! Thanks…

(5-Star Filtered HEC2 Review)

Linda P. Ridgefield, WA 0 friends 3 reviews

10/11/2015

We went to Hannah for our dog Butters. I'd read several bad reviews so I was nervous about it but thought Hannah would be the best option for my husband and me. We have been very pleased with their service and especially the training classes. The trainer, Tori, is top notch and her classes are awesome!! She is always willing and eager to help and answer questions. After working with Hannah I can't imagine going anywhere else for training and vet care. Thanks to everyone at Hannah and especially to Tori. We look forward to working with Hannah for the lifetime of our wonderful Butters!!

Comment from Fred W. of Hannah the Pet Society Business Owner

10/13/2015 Linda--thanks for taking the time to send this. Training is a critical part of our overall program and it is great to here that we are taking good care of you in that area

(5-Star Filtered HEC1 Review)

Christine D. Portland, OR 0 friends 1 review

10/11/2015

Hannah is a great idea for pet lovers, especially new owners. They match you with the right dog for you. No matter how long it takes. They provide food, training, medical and all kinds of support for an affordable monthly fee. It's better than pet insurance.

(5-Star Unfiltered HEC1 Review)

Rachel W. Portland, OR 43 friends 2 reviews

10/10/2015

I love Hannah Pet Society. I have a chihuahua who is constantly having a variety of issues with his knees and his health and Hannah has helped me every step of the way. I just pay a monthly fee and Bruno gets all the care he needs, including classes and food delivery. There aren't any hidden down sides, which I thought there must be once the vet bills start adding up, but there arent. Everything is covered. It's great. I know Bruno can get 100% of the care he needs and it won't be a huge event that breaks the bank.

My boyfriend and I got a Boston terrier as our second dog and decided to adopt him through Hannah. The process was easy and smooth and we love him. It seems a little expensive but it's really not, the service and peace of mind are worth it! Plus EBERYYHING is covered- from puppy school to getting him fixed and all his shots.

I love them!

(5-Star Filtered HEC1 Review)

Nico B. Portland, OR 56 friends 4 reviews

10/10/2015

All these people I see complaining should realize how ridiculous they sound. I have two pets signed on with Hannah pet society, after multiple trips to the ER, one in the middle of the night, costs covered 100% by Hannah pet society I couldn't be happier. Hannah pet society has saved me over 1000 dollars and has ensured of my pets well-being. Another huge perk is the included dog training classes, Cindy is an amazing dog trainer and I couldn't be happier with Hannah pet society in general.

(5-Star Filtered HEC1 Review)

Deb V. Portland, OR 0 friends 1 review

10/10/2015

Everyone at the southeast site is amazing! We feel the love every time we walk in. Erin has helped us so much with our energetic dog. Her training classes are very supportive and each dog gets individual attention. Everyone from Sherrel at the front desk to Sabrina who works in the back are so amazing. Tori has also been a super resource. When we first got our dog I would walk in with lots of questions and Tori was so helpful! We Hannah!

(4-Star Unfiltered HEC1 Review)

Jeff G. Portland, OR 0 friends 4 reviews

10/9/2015

We have two dogs, both found through Hannah. We've been very happy with Hannah - we've had a number of emergency vet visits, we received terrific guidance and consultation when our first doggie was having some behavior problems, and best of all, we've had the opportunity to have our dogs trained by Erin at the 205 location. Erin's a "dog whisperer" in the best definition of the term - we learned so much about our dogs and about how to train them, and we really owe all of our skill and knowledge to Erin's patient and experienced instruction. I understand that Hannah isn't a good fit for everyone, but what is? We are definitely happy customers and we continue to recommend Hannah.

(4-Star Filtered HEC1 Review)

Adam F. Vancouver, WA 0 friends 1 review

10/8/2015

Hannah is really good deal IF YOU USE the program for all it's worth, most of the people that complain about the company have never looked at the value of all the opportunity's you get to do with your pet. The idea of there contract you sign with your pet is new, but Hannah is truly concerned with placing the animal for life with you, they will not take away your family member just because you don't have the money to pay one month, ect.. Yes you sign a contract that states you "release interest" of your bet but you still make every choice about there heath care and again they want you to have the animal for life. The training department in a whole is AMAZING and will work with you on any issue you are having or even just want to teach your dog.Erin and Tori are both excellent with working with you and your pet. and they both absolutely love the dogs they help you train, thanks to them I have the the best mannered dog in the neighborhood.Erin is really helping me get to my goal of making my sweet little Norma Jean a therapy pet(which all the train for it is included in your plan).Agility training with Tori was a blast! The front end staff truly love animals and are a joy to see and work with, Christina is another outstanding employee they have on staff at the mall 205 location.The medical staff are very through every time you need to see them and they love your pet as much as you do. So give them a very good look and i hope to see you in training class some day.The one thing i wish they would do is open a office in Vancouver and bring Christina, Erin, and Tori to that office.

(5-Star Filtered HEC1 Review)

Jennie G. Portland, OR 0 friends 1 review

10/8/2015

Hannah The Pet Society is great. Amber Barker helped me and my friend Bill on the phone as well as in person on several occasions. My friend Bill Wooman is a Hannah parent. Hannah makes Bill's dog Tinkerbell feel right at home when she is getting her nails trimmed and also during a routine checkup. Amber Barker helped my friend Bill reset his Hannah dues.My cat Katie is also a Hannah Pet. She's been on Hannah for 2 years now and is very healthy. There is also Mittens and Bubbles on Hannah. They are also healthy. Thanks Hannah. Keep up the good work.

(5-Star Filtered HEC1 Review)

Jamie C. Fairview, OR 0 friends 1 review

10/8/2015

I've been a member for the past few years and have been impressed by the kindness and knowledge that the Mall 205 location shows towards my pets. I recently had to say goodbye to one of my elderly dogs and was beyond devastated. Tammy Goodwin knew I would be out of town when my pets ashes arrived from the crematorium and I was distraught thinking he'd be "sitting on the shelf"...she called me the moment he arrived so I could make arrangements for his ashes to be picked up. Her kindness, calming demeanor and compassion towards my family and my pets has always been beyond amazing!

(5-Star Filtered HEC1 Review)

Don S. Portland, OR 0 friends 3 reviews

10/7/2015

I love Hannah Pet Society. They worked with me in getting Tinkerbell set up with pet care that I normally would not be able to afford otherwise as I am disabled and on a fixed income. I spoke with Amber Barker today and she was so friendly and extremely helpful. Tinkerbell and I thank you so much for all your hard work and dedication in making pet care available to those who need it.

Don Smith

(5-Star Filtered HEC1 Review)

William E. Portland, OR 0 friends 1 review

10/5/2015

I had to take my Dog Milo into Hannah at mall 205 location today. Tiffani and Dr. Peltz were a great help they Always treat Both my pets like there own. The front Receptionist are the same. On Sunday's when I take Milo into his on leach training class, Tori is a sweet and great Teacher/Trainer. Thank you Hannah Staff

(5-Star Unfiltered HEC2 Review)

CJ S. Portland, OR 18 friends 1 review

10/4/2015

We had only heard about Hannah, but with a new pup, we wanted to see what it was like. We called on our way in and Leah was very warm and welcoming from the start. Telling us to please bring the puppy (into the mall where they are located), because she would love to meet him; you could tell she had true love for animals and she was genuinely excited to meet him. She was very pleasant and helpful the entire time we were there, answering all questions we had. Beyond our visit, she remains easy to get a hold of for any further inquiries, which is very comforting. I recommend that you check out Hannah the Pet Society, and ask for Leah!

(1-Star Unfiltered HEC1 Review)

Devon J. Portland, OR 2 friends 12 reviews

9/30/2015

Worst. Experience. Of. My. Life. These people spent months finding me one of four breeds I placed as an option for me. They charged me extra for the "difficulty," and then ultimately brought me a dog only mixed with one of the breeds I'd ask for (or at least that's what they said). Ultimately I had three months with my puppy, during that time the dog was agitated and had multiple episodes where it would yelp and scream and scratch at itself.

I called their 24 hour emergency line multiple times, on one occasion placing the phone up to the animals crate so the Hannah rep could hear the animal in pain. Only on the 3rd one of these calls did they finally offer to take my dog in for a check up.

At this check up, I learned that my dog had ear mites and had them for the entirety of the time I'd owned him. The vet did not know how Hannah had missed this on the previous two check ups (at the time Hannah was using a loop hole in the law to provide in house health care for their animals). The dog now had permanently damaged and would need to go through treatment to get rid of the ear mites the vets weren't able to scrape out. You might think this would be the most distressing news I received at that visit, it wasn't.

I was told the dog I received was Klee kai/keeshond mix, I occasionally had mild allergies to short haired dog breeds so I needed at least a non-short haired breed. At the same visit that I found out my dog has ear mites, I also learned it was actually a German Shepherd. The vet assured me multiple times he was a German Shepherd and the blowing coat that I had thought was skin problems (which is what I thought was the reason the dog was scratching at itself, I thought this because that's what the Hannah rep I talked to on the phone told me, leading me to buy hundreds of dollars in over the counter products to treat skin issues) was totally normal, if you are a German Shepherd. Needless to say I was super angry and immediately contacted the Hannah rep they assigned me. She was very sweet (and honestly through this whole thing she was the best part of it) and immediately got in contact with the search team leader (the one who found my dog for me) and he told her the vet was wrong. When I said the vet was very sure, my rep told me to wait and she would call me with more information.

The phone call I received next was not from my representative, it was from her boss. She called a few days later to tell me that they had fire to the vet and the vet tech who had dared to tell me my dog was a German Shepherd. She also told me they were wrong, that they would not accept genetic testing, that I had agreed to the program and I need to stick with it. I didn't accepted that. Over the next few weeks I went through multiple phone calls eventually being on a conference call with my representatives boss, her boss, and the head of the search teams.

Over the course of 90 minutes, I dealt with their attacks and personal questions by listing my grievances with their mishandling of the search and the veterany care of my dog. After lecturing me on my choices my representatives boss, hung up on me. She called me back five minutes later saying it was an accident and asked me what I wanted, I said I'd already told them what I wanted and she agreed to a full refund. That might sound like a victory, but with the hassle they put me through, the rude and attacking treatment it didn't feel like one. Although, I would have to say the worst part was giving back my dog. I'd had just enough time to fall in love with him. It was hard. -

Comment from Fred W. of Hannah the Pet Society Business Owner

10/13/2015 Devon---I am going to reach out to you privately as well to see if we can have a conversation. We have spent a lot of time looking for you in our system and we cannot find you. We are puzzled because while certain sections of your review appear to reflect an experience we had with one Member, it occurred over a year ago, that Member's name was not Devon and we resolved everything to the Member's satisfaction. It is important to me to address any fact based issues that are raised by our Members and I certainly would like to do that here. Consequently, I would greatly appreciate it if you would respond to my private message

(5-Star Filtered HEC1 Review)

Trish G. Rhododendron, OR 31 friends 1 review

9/29/2015

I have a different view on this company I ended up with one of the dogs from hannah because her owner abandoned her. I have not had anything but support of the animal they gave me information about her and thanked me for taking care of her. They don't take the animal from you if you fail to keep your contract current like the girl who left her dog with me for a year. Amber one of the staff has gone above and beyond to make sure the dog that was left with me is taken care of and holding the contract signer responsible. They are about the animals not the money. Thanks again Amber you have been a great representative for the Hannah Society read what you sign they are not tricking anyone. They love the animal's.

(5-Star Filtered HEC1 Review)

Cassidy O. Happy Valley, OR 107 friends 1 review

9/23/2015

Amber B, from the customer service line was very helpful with all my questions about taking my puppy going away out of the country. she sent me all the forms online and information that i needed for my pup to even be excepted thru customs in this particular country. they are very easy to work with and are just the most friendly people. thank you for my baby!

Comment from Fred W. of Hannah the Pet Society Business Owner

9/25/2015 Cassidy--thanks for taking the time to send this feedback--we are delighted that we were able to address your needs so effectively

(4-Star Filtered HEC1 Review)

Amber J. Portland, OR 0 friends 4 reviews

9/23/2015

I've had my 70 lbs Pitbull in the Hannah program for almost a year, and overall I'm thrilled with their level of service and care. Like anything, there are pros and cons. The biggest pro (which negates all the cons in my book) is that my dog is happy, healthier than when I adopted him for a local shelter, and has thrived under Hannah's care. He gets the medicine he needs and educated health professionals tending to him.

I'll list two of my biggest cons: 1) Long wait times even with an appointment. I assume this is because they have so many patients and not enough staff to get to them all in a timely fashion. I love that Hannah is busy, I would love it even more if I could get in on-time, and leave within a reasonable timeframe. If they offered Wi-Fi in the lobby this wouldn't be as big a deal.

2) Not having an option to get out of the contract. The whole signing your pet over to Hannah thing doesn't bother me at all. I've read a lot of reviews and criticism from people who freak out about that. Seriously, people? You think Hannah wants to own your pet? Take them away from you? You have far too high an opinion of yourself (and your pet) to think anyone wants to own them out from under you. That contract agreement is the only way Hannah can provide your pet with the kind of socialized vet care it provides. Never has Hannah ever tried to exert any kind of authority over my pet or my decisions about his care. The people who give Hannah 1 star reviews because of it are doing so unjustly. They have nothing to do with the care experience and everything to do with unknowledgeable folks freaking out.

My problem with the contract is that I can't get out of it until the term is up. My spouse and I recently moved out of state. When we contacted Hannah to inform them that we would no longer be able to use their services, they said we were still responsible for paying the monthly fee for the duration of our contract (4 more months). There's no early termination policy. I think that's a miss and I'm not happy that I have to pay $121 x 4 months for care and food I can't receive.

Amber B. is often the person I speak to when I call with questions or need to make an appointment, and she's always a fantastic resource for support and information. If I still lived in Portland, I would be proud to call my dog a Hannah pet. I wish Hannah was in Minneapolis! They love animals and take good care of them. Period.

-Amber

(5-Star Filtered HEC1 Review)

Patricia T. Portland, OR 18 friends 2 reviews

9/22/2015

We have had our Hannah pet with us for almost 2 years now. We are very happy with all of the services we have received from Hannah, especially all of the training classes. Chris is an amazing trainer; a true dog whisperer! I love the fact that we can bring Diablo to as many classes as we want. I'll admit that we have not always been pleased with every grooming he has received, but all in all, they are good. I love Cristina at the front desk at the Mall 205 location. She always remembers our dog's name, even if we just pop in without an appointment. She always is cheerful and gives excellent customer service. She truly loves animals and it shows. Speaking of that, I love that we can just walk in and have them apply Diablo's flea treatment.

I just spoke with Amber B. who set up a convenient grooming appointment for us. She was friendly, professional and helpful. I recommend Hannah to people all the time. I think it is worth the cost of being a pet parent.

(5-Star Filtered HEC2 Review)

Rich G. Camas, WA 52 friends 10 reviews

9/21/2015

After reading many of the reviews, I just wanted to throw in my experience and thoughts about Hannah. It's not a super cheap monthly service but pets aren't cheap. Anyone that has had a pet need something they know it's expensive. Relatives just paid near $5K for a big health challenge their dog had not on Hannah... Most people will complain before they send a compliment.. I want to share my experiences...

We have had a few dogs and even two Guinea Pigs with them. Yes a Guinea Pig. We bought them for our boys. It included everything.. Anyhow.. He started to have an issue with his Jaw.. (His name was "Bit", as in Bacon Bit, pulling from he was a Guinea PIG.. Kids thought it was so funny... anyhow) We took him in a few times and they concluded he needed oral surgery. Yes for a Guinea Pig. They sent their surgeon to another facility so he would be trained on small animal surgery as well. So they paid to have 2 surgeons working on this guy at that same time. Our son waited in the waiting room the whole time during the surgery. Probably took about 2 hours. The longest 2 hours for a 10 year old. It was awesome how they were and handled everything. The monthly cost isn't bad when you look at the reality if something goes wrong with your pet... are you prepared for the whole vet bill.. I wasn't in the case of "Bit". This was a great experience and think they went above and beyond in handling it....

Now to my experiences with our dogs. They have been great.. We have few Yorkies and a Pom.. On the visits that we have with them, they are prompt and fast in handling things for the most part. Periodically there will be a wait but most of the time it's pretty good. I happen to go to the Mall 205 location and it's been good. Just like seeing my local doctor, most of the time there's no real long wait and every once in awhile you have to wait when their end gets backed up. Emergencies and such. And if you are in a serious rush they have the drop off option available most of the time.

Now.. Where they are a savior... I have a Yorkie that got sick when he was young. Taking him out to dog parks he contracted Parvo. I never heard of this and found out it kills many dogs. He was in real bad shape.. He was admitted and was put in isolation and was treated for 10-12 days. They were great.. I received calls from the Vet every other day with status updates and how he was doing.. They held great communication... We asked for them to keep in touch and they were great.... Im sure I was quite a nuisance when I called there a bunch asking his status as well... I followed up with some local Veterinary clinics with questions about Parvo and their treatment costs and policies.. I was told those situations can cost $1500 to $12,000 easily.. My situation would have been about $5000.

The monthly costs aren't super cheap but they are reasonable for what you get. Just like my personal health care insurance. They have contracts to keep people accountable. And even with the costs it's something that they will consider and try to work with you if you come across a hardship. I came across a period where I was laid off and contacted them for help. I spoke with a great representative. Amber B. Went above and beyond and out of her way to help me out and understood my challenge. If you come across a situation where you need a hand. Call them and explain the situation. They will work with you.. Amber was a lifesaver..

If you have questions about joining.. Go to an actual office and ask people in the waiting room..... Get real reviews....

They are upfront about all the costs and fee's believe me I am a stickler on all the small details. It's easy to glaze over them when you are getting a new pet. Only listening or watching what you want. Read the contracts, they give you plenty of time to do it and read it it all. They bring up all the important stuff...

Its a great service overall.. it's so much worth it.. If it becomes a hardship, because life happens to all of us.... Talk to them..

Comment from Fred W. of Hannah the Pet Society Business Owner

11/16/2015 Rich G.---On behalf of the entire team here I wanted to thank you for taking the time to put together this review. We really appreciate it and providing the great service you have received is what we are all about!

Report this revie

(5-Star Filtered HEC1 Review)

Kimmie S. Sandy, OR 4 friends 1 review

9/18/2015

I am so eternally grateful to Hannah the pet society for taking my older Pomchi when we had an unexpected move and could not keep her. We didn't know what we were going to do, as the social media sites and ads weren't helping to find her a new home... I reached out to them and the love and compassion that they have for animals is so heartfelt! They took her for me and took care of her much needed dental work, that she has been needing for quite sometime, before I had rescued her! Thank you so much Lisa Cooney for doing what you could to see the welfare of our little smoochie was put first! I believe in Karma and you have all good things heading your way! My family highly recommends donations or going to Hannah for your next pet! Much affection Thank you

(5-Star Unfiltered HEC1 Review)

Rich G. Camas, WA 52 friends 10 reviews

9/18/2015

If you have questions about joining.. Go to an actual office and ask people in the waiting room..... Get real reviews....

Its a great service overall.. it's so much worth it.. If it becomes a hardship, because life happens to all of us.... Talk to them..

------w

(3-Star Unfiltered HEC1 Review)

Shelley S. Portland, OR 0 friends 28 reviews

9/1/2015

I have one pet on Hannah and my original plan was 80$ a month with food and flea control included plus the vet care. (I have a 52 pound spayed female pitbull) After 2015 they made me sign a new contract This contract does not even include food I am now paying 115$ a month for okay vet care. I dropped my dog off for an ear cleaning and anal gland expression. I dropped her off at 1:15 pm and no one came up and got my dog for 19 minutes. Their lobby was empty the entire time I was waiting. Yes it's a drop off appointment. You squeeze my dog in when you can. Called me at 615 saying she was ready for pickup. I came and got my baby and her ears were still full of sand that I had asked them to clean out. I had to go home and clean her ears myself. I pay way too much money I will be canceling in October to give my 30 day cancelation notice. Sorry Hannah.. Your turning into banfield..... I am very sad that dr Steve Kubelun no longer works for Hannah he treated my pets with compassion. Along with dr Hughes. Big shout out to the medical team there. . You guys have a lot on your plates keep it up.

*updated response: I was reflecting the cost without my employee discount. If I'm not mistaken I was paying $64 with my employee discount at that time. After not being an employee the cost was $84 then I had to resign my contract taking off food because it was unaffordable. Now I pay $115 a month.

*updated review: Today I cancelled my Hannah plan. Mary Loyd helped me and she has always been extremely helpful and kind. She really knows how to do her job and talk to people respectfully. I actually was overcharged for two months which I had no idea until I received a confirmation blue pay receipt for my cancelation. . . Stating I over paid for two months... The over pay was credited toward my cancelation fee. No hassle cancelation for me. I will miss seeing the medical team at the mall 205 location. Tiffani Daffern is an amazing technician and Cherelle the receptionist is always so helpful and always has a wonderful smile on her face just to add!

Thank you for all of your help Mary.

Comment from Fred W. of Hannah the Pet Society Business Owner 9/28/2015 Shelley--we are sorry your recent experience was not a good one. I agree it is not OK for our lobby to be empty or to wait 19 minutes to take your pet. Our reception procedures have been changed which address these issues. We appreciate your shout out to the medical team--we also were sorry to see Dr. Kubelun leave but are happy that Dr. Hughes remains an important part of our team and we are in the process of adding additional highly qualified veterinarians to our staff. Regarding your contract cost, I have been advised that the reason for the increase was that you left our team and, therefore, were no longer eligible for our team member discount. If this is incorrect, please reach out to us so we can address any issue.

SheIley---- have had a chance to dig deeper on the contract cost issue. Your original plan before team member discount was $128 rather than $80 (the $64 after discount reflected a 50% reduction) so your new plan, which was $115.70 before discount, actually was cheaper. However, I have been advised that in July you removed the food option which should have resulted in your charges going down to $88---I understand that for the last two months our billing system did not properly reflect this and you were erroneously charged $115. We apologize for that mistake and we are crediting your account for the overcharges

(3-Star Unfiltered HEC1 Review)

Chantelle H. Troutdale, OR 2 friends 12 reviews

8/25/2015

I started out as a Hannah lover, their vets were amazing, the food delivery was great, the flea & tick treatments were great.

Unfortunately, when it comes down to it, their prices are EXORBITANT! The only thing they're offering different from Banfield is food delivery & flea treatment, but if you factor that into your monthly cost of Banfield, you're still at about half the price!!!

Some might argue that "well they have better pet CARE" to which I would say, you haven't lost a pet while on Hannah's racquet. We lost our cat Benny to coyotes in March, and since then we've had to jump through every hoop to try to get him off of our plan, and nothing has worked. They wanted us to bring in his remains...... his F%#&$ng remains!!!?? He was EATEN by a coyote, then they wanted us to get something from animal control saying he was eaten by coyotes, who basically laughed at us, or are they going to say our cat was eaten by a coyote? It's been months of tears and grief because we have to keep opening that wound. I finally gave up, and now I'm waiting until our contract is up so I can get the hell out, because if I don't I have to pay a hefty fee.

Basically, Hannah is not worth the $$$ and effort, spend your money on a more well known and reputable company! Don't get sucked in like I did!

*UPDATE* Apparently to get out of Hannah, regardless of if out contract is up or not, I'm gonna be paying OVER 700 DOLLARS!!!!!

Comment from Fred W. of Hannah the Pet Society Business Owner

9/25/2015 Chantelle---to request your pet's remains in the circumstances you describe goes against everything this company stands for and is absurd. It does NOT reflect the company's policy so you certainly are owed an apology. We do require proof of death (in the form of pictures or a signed statement) in circumstances where the pet owner does not choose to have us handle the remains because, unfortunately, sometimes people lie about the death of their pet (which I also find absurd but it happens). Regarding the $700 cost to leave our program, I have been advised that your plan covers four pets rather than one, which makes sense because our charges when a member leaves our program represent a partial (not even full) reimbursement of the costs we have incurred to bring the member into the program. If this information is incorrect, please reach out to us so we can address any issues.