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Ready for the future

Founded with a vision to provide New Zealanders with a greater choice in , and with simple every-day solutions, TelstraClear has built a technology backbone for the 21st century. If this is what we can achieve in our first 20 years, imagine what we can do in the next 20.

From Northland to Southland, TelstraClear’s network connects the main cities and centres Become part of the network of .

Through our extensive network, we can provide communication solutions for all types of businesses, from small enterprise to large corporates, government departments and multinational organisations. We also connect more than two hundred thousand residential customers across the country. 3 OUR STORY 4

By embracing new technologies, TelstraClear can We pride ourselves on promoting a healthy, offer services that are relevant and useful. Our vibrant and life-enhancing communications focus is on solutions that meet your needs now culture, and are leading the way on important and in the future. community and cultural issues related to our New Zealand is in the throes of an information As a full-service communications provider backed business. From educating children about how revolution. Our phone and capacity by the might of Australia we are big to protect themselves from cyber-bullying and is rapidly improving. Kiwis are generating, enough to have all the strength you require, but helping prevent crime via our support of Crime managing and sharing more information faster small enough to attend to the individual needs Stoppers, to supporting the arts and making New than ever before. And TelstraClear is proud to be of customers. We listen to what they have to Zealand a better place for young people to live. leading the way. say, find ways to offer better solutions, and do We take our corporate responsibilities seriously As global telecommunications systems, and our everything we can to keep things simple. We’re and we play our part to help families and youth use of them, continues to evolve, New Zealand here to provide an alternative for New Zealanders where we can through our support of a number needs robust systems to remain competitive. and we have the scale, people and infrastructure of diverse organisations such as Lifeline and We need to ensure we’re riding the crest of the to deliver real choice and real value. Plunket. communications wave, not trailing somewhere We know that our customers don’t want In the following pages, you can find out more behind it. complicated, confusing communications systems. about TelstraClear and what we do, getting a taste They want -class voice and data services, of the how we are helping New Zealanders every internet, digital entertainment and mobile day. Our commitment to New Zealand is stronger solutions that are simple to use, with bills that are than ever and we aim to be an even bigger part of easy to understand and manage. the future of this great country. TelstraClear provides phone, mobile and digital Now is good, and it’s only going to get better. entertainment packages, as well as some of New Zealand’s fastest internet services. We’ve been Allan Freeth voted the Best Internet Service Provider by the Chief Executive Officer readers of Netguide in their annual People’s Choice Web Awards in 2008, 2009 and 2010. We’re also transforming the way New Zealand businesses operate and communicate. About one in every six Kiwi companies are TelstraClear customers, from sole traders through to international companies. We are also entrusted with fulfilling the telecommunications needs of organisations New Zealand needs robust, fast systems that protect New Zealand’s borders, including to remain competitive and ensure we’re the New Zealand Defence Force, Customs and the riding the crest of the communications Ministry of Agriculture and Fisheries. wave, not trailing somewhere behind it. Other communications providers know they can rely on us too. TelstraClear accounts for a significant proportion of wholesale telecommunications services to other companies in New Zealand. 5 OUR SPACE, OUR COUNTRY, OUR NETWORK 6

TelstraClear has New Zealand covered, from the multimedia OurSpace installation at Te Papa to the country’s largest fibre optic network and comprehensive telecommunications offerings.

hose who’ve visited Wellington’s Museum of New Zealand, Te Papa recently may be familiar with the state-of-the-art multimedia installation called T OurSpace. Powered by TelstraClear, it incorporates three incredible experiences that let visitors contribute images of their favourite places, manipulate material sent in The adventure begins with the 18m-long interactive walls. Waves of images are triggered by users moving by others, and interact with our amazing country. video wall, showing thousands of images, video and text across the map. Stepping on a trigger prompts a new supplied by the public via the internet or directly from image associated with that region to appear on the wall, The installation underscores TelstraClear’s commitment their phone. The media is refreshed every minute during and certain ‘ spots’ reveal key moments associated to New Zealand. Founded in 1990 TelstraClear is one of the WORKS opening hours and can be manipulated by visitors using with our local culture, identity and geography. country’s leading full service telecommunications companies. OurSpace remote controls. Another exciting interactive attraction at OurSpace is It was created from the merger of several highly innovative The Our Space media bank now contains thousands the simulated rides. Also linked to the media bank, they communications firms which, over time, came together into of images of turangawaewae, or places all around New let visitors enjoy one of two adrenalin-pumping journeys a single world-class organization: TelstraClear Zealand where people are proud to stand. Touch-screens enhanced by the latest active seating and a crystal-clear provide access to these digital records that come from a audiovisual system.

OURSPACE range of sources including the TVNZ archives, Te Papa’s The OurSpace experience is made possible by own collections and the OurSpace community. the latest telecommunications services provided by A 14m-long satellite map of Aotearoa glowing on an TelstraClear, whose partnership with Te Papa goes back

HOW interactive glass floor is linked to the mirrored media more than a decade. 7 OUR SPACE, OUR COUNTRY, OUR NETWORK 8

SINCE 1990, TELSTRACLEAR and its predecessors have invested heavily in networks, technologies and people to build essential parts of New Zealand’s communications infrastructure. Flexible enough to make new technology available quickly, TelstraClear also has robust systems It’s a powerful trans-Tasman partnership, with services to get it up and running reliably. In the past two decades, it’s notched up some notable achievements: and solutions to benefit customers in both countries. This TelstraClear’s network is the only one in New Zealand that can carry makes TelstraClear uniquely positioned to help New Zealand the full range of telephone, data, internet, mobile and cable TV services direct to customers. Its networks reach 30 towns and cities, businesses extend their communications into Australia. with the highest concentration of customers in Wellington, Kapiti and . TelstraClear has two Earth Station sites, one located in (connecting satellites that provide direct voice connectivity to Pacific and Southeast Asian countries) and the second in Wellington, where the Earth Station is used to receive broadcasts for redistribution over the Wellington and Christchurch Cable TV networks.

NATIONAL

DSL Platforms • TelstraClear’s own network of 319 sites (4,948 customers) • Our unbundled network of 62 exchanges throughout New Zealand. Customer footprint of 280,000

Business Buildings Access - TelstraClear’s own network Sites are widespread throughout Auckland, Wellington, Christchurch, Hamilton and Tauranga. • Copper access sites = 6,316 • Fibre-only sites = 2,297 • Fibre plus copper sites = 1,044

UCLL (Unbundled Copper ) TelstraClear has UCLL in all the major cities and regions of New Zealand

Wireline Access Types • Seamless account management and • 665 cabinets support across NZ and Australia • 201,500 lines • Flexible and resilient INTERNATIONAL • for voice or data traffic • high-performance, scalable network • Award-winning cable network

TRANS-TASMAN • 24 x 7 x 365 monitoring support • The most diversely routed IP backbone in Asia Pacific with direct connectivity to US and Europe • 24 x 7 x 365 monitoring support • Telstra owned 9 OUR SPACE, OUR COUNTRY, OUR NETWORK 10

THE NETWORK STORY at a stretch Los Angeles TelstraClear owns and operates more than 6,000km TELSTRACLEAR HAS INVESTED more than a billion dollars in Sydney of fibre optic cable network, extending from building our core fibre optic network. Since 2000 the business Whangarei to Invercargill, with three diverse paths has regularly invested around $100m a year in maintaining, linking Auckland, Wellington and Christchurch. upgrading and improving this network. That’s nearly four times the length of New Zealand, In April 2009, TelstraClear completed a NZ$10 million upgrade or enough cable to stretch from Auckland to Perth. on its core IP network from 2.5G to 10G. In October 2009, Within these cables, there is more than 100,000km we almost doubled the size of our network thanks to New of fibre. End to end, this would stretch around the Zealand’s largest local loop unbundling (LLU) programme. planet nearly three times. We now sell services from 62 exchanges around the country. Chief Executive Allan Freeth says TelstraClear was at the forefront of campaigning for the opening up of exchanges and creating a true competitive environment. This has allowed TelstraClear to double the reach of its existing fibre- enabled cable networks and deliver true choice to hundreds of thousands of Kiwis across the country. The unbundling programme is the single biggest infrastructure project TelstraClear has undertaken in recent years, opening access to more than 220,000 homes and businesses. Most recently TelstraClear has implemented upgrades to the cable network and has begun trailing Ultra-Fast (UFB) speeds. Residential download speeds of up to 100Mbps are now possible a full 5 years before the government’s UFB initiatives.

NETWORK TECHNOLOGIES

TDM Private Lines – Layer 1 Wholesale Ethernet based) with access to Global Internet, its narrowband nx64kbit/s and – Layer 2 VPN service options for content and services. 2Mbit/s (E1) services delivered providing point-to- point NNIs to other IP Virtual ISP – White Label over TelstraClear optical fibre (E-LINE) and multipoint-to- networks (supports Type Internet service using and copper media for use multipoint (E-LAN) connectivity A and B connectivity) providing TelstraClear supplied access, predominantly in local loop over a variety of underlying any to any connectivity over a and server customer access applications. transport technologies (e.g. variety of attachment circuits infrastructure. Used by service Wholesale Transmission Native Ethernet over fibre/ and access speeds (e.g. Ethernet, providers wanting to provide – Layer 0/1 Wideband point- copper, EoDSL, EoSDH). Used Frame Relay, xDSL). Used for their own branded narrow and to-point data transport for constructing WANs and for constructing domestic and broadband internet access services (45Mbit/s to 10Gbit/s ) internodal trunking and local global WANs. services to residential and using industry standardised loop customer access. Data Centres – service business end users. transmission equipment (PDH/ Layer 2 DSL Internet Grade that provides secure PSTN Voice Access – PSTN SDH/OTN) over optical fibre/ – Internet grade bit-stream storage for computer and access line services including DWDM bearers. Used in inter- service delivered using xDSL telecommunications networking POTS, feature lines, ISDN BRI nodal trunking and cable station technologies over TelstraClear hardware in a TelstraClear- and PRI. Gateway (Centrex) backhaul applications. copper access lines. Used by provided, environmentally Calling – Local, national, Wholesale Frame Relay/ service providers providing conditioned facility. their own branded broadband international and toll- ATM – Narrowband (64kbit/s- IP Transit – calling services. 1984kbit/s) / Broadband Internet services to business end transit service (Domestic PSTN Interconnection – (45-622Mbit/s) packet switching users. and International) providing TDM (SS7 signalling) and IP services delivered over TDM Wholesale IP VPN – Layer 3 IP dedicated access to Public (SIPv2 signalling) based voice private lines or direct fibre used VPN service (RFC2547 Border Internet for ISPs and service interconnection services. predominantly for constructing Gateway Protocol (BGP)/Multi providers. Used by customers Wide Area Networks (WANs). Protocol Label Switching (MPLS) to offer their retail customers 11 OUR COMMUNITY 12

Patrons of the Arts TelstraClear has been a sponsor of the Christchurch Arts Festival (CAF) since 2003. Within Christchurch’s Pacific Crystal Palace in Cathedral Square, the fully licensed TelstraClear Club has become the hub for all the best local and international artists performing at the CAF for the past three years. Each year the programme blends top contemporary music and funky cabaret in a relaxed atmosphere. The Court Theatre in Christchurch is the city’s only professional theatre company. It offers year-round entertainment for adults and children. TelstraClear has been a sponsorship partner of The Court Theatre since 1997. One Call Could Save a Life More recently TelstraClear has launched a season with the Auckland Theatre Company and is forging relationships with regional theatre groups to help expand Sometimes life can be overwhelming. With suicide patronage including in both Palmerston North and Tauranga. rates on the rise, and increased stress and isolation TelstraClear is helping Kiwis to help an unfortunate side effect of our increasingly busy lives, Lifeline is a vital service that helps thousands each other of New Zealanders each year. It provides 24 hours a day, 7 day a week free counseling for anyone here’s more to TelstraClear than you seeking support, advice, information or just probably imagined. Not only have we someone to talk to. TelstraClear has been a Lifeline already made significant financial supporter since 2007. Saving the Children T investments in our infrastructure but we also take our corporate responsibilities seriously. Everyone can do one thing to change a child’s life. Every TelstraClear is committed to contributing to the year almost nine million children around the world die community in order to help Kiwis live better. That’s from basic, preventable diseases like pneumonia, malaria why we support family and youth, and why we have or diarrhoea before they turn five. TelstraClear is a strong developed strong sponsorship arrangements with supporter of Save the Children NZ and in 2010 helped launch a range of arts, business development, community, their New Zealand EVERY ONE campaign, with special guest cultural, and health and sporting organisations Business with a Conscience HRH The Princess Royal, Princess Anne. Save the Children’s around the country. Here are just a few of the ways TelstraClear has taken steps to operate efficiently EVERY ONE campaign is about getting health services to the TelstraClear is helping New Zealanders: and reduce its environmental impact. These children that need them most. include recycling and waste minimisation, reducing energy consumption, limiting transport-related As Chairman of Save the Children NZ since March 2008, greenhouse gas emissions and a sustainably TelstraClear CEO Allan Freeth is passionate about helping designed Auckland head office. TelstraClear is the organisation further the rights and well-being of also investing in a carbon-neutral assessment children in New Zealand and around the world. During programme in order to understand, manage and 2010, TelstraClear’s people have been involved in a variety minimise its emissions. of focus groups to assist with the strategic enhancement of Save the Children NZ’s brand and online presence. We Striding Out for Our Future have gladly provided advertising space on our TelstraClear’s work with The Foundation for Youth Development and The to promote emergency response appeals to support the Big Walk provided an opportunity to motivate and engage the youth of New Haiti earthquake and Pakistan flood victims, and will have Zealand, and to highlight some of the issues they face. TelstraClear volunteers hitting the streets to help Save the Children NZ fundraise during their Annual Appeal Week. “We have experience in identifying synergies, formulating strategies and solving problems,” says Dr Allan Freeth. “It’s these skills that hopefully can help create a brighter future for our youth.” In 2010, TelstraClear organised a workshop called Youth 2010: The Big Download. TelstraClear CEO, Dr Allan Freeth, and Social Development Minister, the Hon Paula Bennett, were joined by government agency representatives and CEOs from the business sector for the day-long forum. They heard young people talk about their experiences of FYD programmes and what they’d learned about themselves during The Big Walk. These stories helped identify initiatives that will engage, challenge and influence our youth. “TelstraClear is proud to be playing an important role in facilitating these sort of initiatives,” says Dr Freeth. “We are committed to the communities we operate in, and support programmes that will create confident and healthy young people with a critical role to play in New Zealand’s future.” 13 OUR HERITAGE 14

Building the Story The world of telecommunications moves at a cracking pace and it’s only gaining momentum. Here are some interesting milestones over the past 20 years. 1998 2001 2006 2008 2009 2007 1990 1996 2000 2003 2004

The largest widely available Hotmail launches. The Nokia The three-minute film 405 Online user-created is founded. The launch of the iPhone heralds a Swedish internet Japan’s online gaming computer hard drive for home use 9000 Communicator becomes becomes the first movie created encyclopaedia Wikipedia new age of smart phones. population surges to 16.5 million TelstraClear launches InHome, legend Peter Löthberg is 100 megabytes. the first with on a home computer specifically launches. visitors per month – nearly ¼ of a simple and powerful offering TelstraClear’s Enterprise installs the world’s fastest home internet access. to be shared over the internet. the country’s internet users. TelstraClear’s predecessor TelstraSaturn purchases Clear to residential customers and Government division is internet link into his mother’s companies enter the market. Telstra Corporation sets up Telstra New Zealand merges Communications. TelstraClear within its cable networks formed. Business customers house. Sigbritt, 75, can use the 40 The Twitter micro-blogging site gives New Telstra New Zealand and with Saturn Communications, a is born. in Wellington, Christchurch are introduced to TelstraClear Gigabits per second connection becomes a household name Zealanders a real choice for the offers further choice and provider of and and Kapiti; and HomePlan for Mobility, offering wide national to watch 1500 high- definition with worldwide users posting first time. Kiwi Cable is registered competition to the New telephone services in Wellington those wanting to get the best coverage, global roaming, TV channels simultaneously or on average 24,000 ‘tweets’ per and later becomes Saturn Zealand market. and Christchurch. The out of the national network. and a seamless transition to download a full high-definition minute. Communications, providing combined company is renamed straightforward plans, simple DVD in just two seconds. TelstraClear supports the phone and cable TV services to TelstraSaturn. pricing and streamlined business TelstraClear launches Clearnet independent charity Crimestop- iTunes and MySpace make their the Kapiti Coast near Wellington. processes. Customers get a single – its content-rich internet site, pers by equipping it with free first online appearance. point of contact, and one bill. offering a gateway to some of the internet and phone services so TelstraClear introduces its best home communication and the public can anonymously is founded. groundbreaking Triple Play Social networking tool Bebo entertainment resources in the provide information to help Digital Television launches in phone, digital television and becomes the most Googled world. solve crimes in New Zealand. the UK. high-speed internet service in site on the internet. In the same year, TelstraClear Wellington and Christchurch. The new animated character nearly doubles the size of its The formation of Telstra New The ‘Hello World’ television TC first appears in TelstraClear network through New Zealand’s Zealand’s wholesale division ad highlights the enormous ads, contrasting the company’s largest local loop unbundling makes its state-of-the-art potential of TelstraClear state-of-the-art products (LLU) programme. The project technology and services broadband in bringing the world and simple solutions with opens access to more than available to other providers. The to its customers. the old-fashioned ‘Bill’, the 222,000 homes and businesses, division becomes a major feature personification of some of with TelstraClear now selling in the company’s development. its competitors. services from 62 exchanges nationwide. 15 OUR HOUSE 16

TelstraClear’s Mobile Plan is the No more leaving the PC on all night to Having switched their phone line to simple answer to their mobile download a movie. Fast broadband lets TelstraClear at no cost, they enjoy flexible needs. The family enjoys a low this family actually watch the movie calling options and packages. Among the monthly access fee, and an ultra- as it downloads. With maximum speed great offerings are unlimited national low NZ calling rate – any time, any broadband as standard on HomePlan or international calling to 28 countries. network. With 500 text messages and fibre-enabled cable broadband in Plus enhanced features like caller ID, included, their teenage kids are InHome, TelstraClear has you covered no three-way calling, voice messaging and happy, and they get to keep their matter where you live. That’s just one of a second phone line. They’ve even kept existing mobile number. the reasons why they weren’t surprised to their existing phone number and White hear TelstraClear was voted Best ISP in the Pages listing. NetGuide People’s Choice awards three ORE THAN 200,000 New Zealanders years in a row. choose TelstraClear as their internet service provider. For households in M Wellington, Kapiti or Christchurch that can access our cable network, TelstraClear offers super-fast internet, digital TV and low-cost calling with the InHome package; while HomePlan provides simple and flexible broadband and calling services for those living in the rest of the country. TelstraClear connects more than 50% of all residential households to its network passing through Wellington and Christchurch. Since the network has been expanded into 62 new unbundled exchanges, TelstraClear’s consumer business has grown from strength to strength. Communications solutions from TelstraClear play a vital role in the everyday lives of many Kiwi households – connecting us instantly to those we love, bringing the world into our living rooms and keeping us informed and entertained. Here’s how TelstraClear is meeting the needs of one Wellington family.

The family feels a lot more confident InHome Digital TV is available to Wellington, about using the internet after visiting No hidden surprises here. TelstraClear Kapiti and Christchurch customers. This www.cyberbullying.co.nz TelstraClear HomePlan offers the right package household has access to most SKY TV takes issues like cyberbullying seriously for this and every household’s specific channels, plus some cool special interest and has run campaigns to educate needs. Flexible usage bundles and a channels. And with HomeMedia T-Box, they parents and children. Now TelstraClear is choice of calling options means they never miss their favourite programmes. They bringing SuperClubPLUS to New Zealand. can get a package to suit their lifestyle. By sending their digital images to can watch one channel while recording two Helping to reduce the risk to children by Plus they can easily predict their the TelstraClear OurSpace display others and they can even record an entire providing them with the tools, training home, mobile and broadband costs at Te Papa Museum, this family can series in one easy step. Plus they experience and environment to learn in a safe and and manage their account quickly and add their input to a mind-blowing a sharp, crisp picture that’s as good as it gets protected way. simply online. interactive experience. with High Definition (1080p) capability 17 FEATURE 18

Australasia’s biggest businesses choose TelstraClear and Telstra 19 OUR BUSINESS 20

TelstraClear counts some of New Zealand’s largest organisations amongst its customers OINING TELSTRACLEAR means you will immediately be in great company. TelstraClear has a history of working with New Zealand’s largest organisations including banks, government departments, universities, J leading retail chains and media companies. TelstraClear helps businesses connect to their customers by finding innovative and future proofed solutions. Our account management team is highly rated by our customers. Together with our experience of managing networks and our close ties with Telstra in Australia we have the best options for Trans-Tasman business too. We would love to talk with you to discuss how we can help you do better business.

ENTERPRISE

mall may be beautiful – but there are times when big is better. Some of New Zealand’s DMZ Global – Fort Knox for the information age S biggest organisations rely on TelstraClear. With Organisations need continual protection against hacking and sophisticated a customer list that boasts leading players in virus attacks. As a ‘team within a team’, the TelstraClear business unit, DMZ virtually every category in Australia and New Global, provides advanced data security consultancy and a range of highly Zealand, TelstraClear can provide solutions for a range specialised managed security services. These include business-to-business of challenges a business might connectivity, private networks, internet access, and email, and data face. storage in all environments. Many of these services operate 24 hours a day, 7 Members of the TelstraClear network The Business & Government group was created in 2007 days a week, using the Secured Business eXchange platform (SBX) – the leading when TelstraClear merged with its former subsidiary commercial security network available in New Zealand. business, Sytec. This combined TelstraClear’s corporate business with Sytec’s systems integration expertise. TelstraClear’s technology and network Here are some ways TelstraClear is helping big Kiwi businesses to thrive: 5 of 8 New Zealand universities capabilities help to transform and grow organisations, For Inland Revenue the company created 900 contact centre connections and especially those struggling with the complexities highly flexible call-routing multiple sites across the country. resulting from the growth of their operations. Its n TelstraClear provides Transpower with a high capacity diverse network linking 19 end-to-end solutions and advantages of scale mean sites in the South Island helping Transpower monitor and control the operation of 5 of New Zealand’s top media companies that TelstraClear customers will always be the first in the National Grid 365 days a year. New Zealand to access new and better ways of doing business. n For Canon New Zealand, TelstraClear provide and maintain a fully managed, converged mobile, voice and data communications system that links offices TelstraClear provides technology for large throughout the country and Auckland contact centre. organisations including banks, universities and 6 of New Zealand’s largest retail companies n New Zealand Defence Force (NZDF) is safeguarding our borders and national government departments. Supercharged by the IP interests with the assistance of a resilient, nationwide 10Gb high-speed fibre- Network, TelstraClear information communication based Wide Area Network from TelstraClear. This provides diverse access to each technology is connecting people, sites and data in location with 99.999% availability and can be scaled up to 40Gb and beyond. ways never imagined a few years ago. n TelstraClear will soon also be implementing a fully managed, end-to-end voice All New Zealand’s Crown Research Institutes data and mobile solution for New Zealand Customs. This will incorporate a tollfree contact centre, a diverse Wide Area Network with full encryption, and full VoIP infrastructure with unified messaging. 21 OUR BUSINESS 22

SMALL & MEDIUM-SIZED BUSINESSES WHOLESALE

With TelstraClear Wholesale, New Zealand T’S ALL HERE. TelstraClear can provide small and medium businesses with communication solutions to HE COUNTRY’S FIRST wholesaler of communication network telecommunications companies can: help them work faster, more simply and more securely. The innovative range of TelstraClear broadband, capacity, TelstraClear is the second largest and the market leader T n I voice and mobile products offers an integrated solution for every business – whether you’re just starting in this sector, which accounts for 20% of our total income. Strengthen their network infrastructure. out or are expanding into the international market and need to rethink your communications systems. n Expand their coverage - TelstraClear’s scalable We build our products and service with four key principles in mind - value, trust, technology and service. TelstraClear Wholesale sits at the forefront of wholesale infrastructure enables seamless network telecommunications in New Zealand. Driving growth and innovation expansion for local, long distance and we prepare our wholesale customers and in turn their customers, for international connectivity with traditional voice/ data or Next Generation Ethernet/IP services. WHY TELSTRACLEAR? ALL THE TOOLS FOR BETTER BUSINESS the expansion of new applications and the exponential demand for Not only does TelstraClear look after the needs of small Success in any business relies on building long-term bandwidth. n Grow and evolve with their customers in both relationships with your customers and satisfying their needs. traditional and emerging services. business, we also understand what’s important - reliability, TelstraClear has invested heavily in its network, and the technological Whether you own a convenience store or a niche exporting n Gain the operational expertise to migrate efficiency, cost savings, simplicity, choice and scalability. innovations that make it powerful enough to provide wholesale business, TelstraClear has a range of simple, easy-to- customers to new platforms. In terms of value, regular customer surveys put TelstraClear customers, including some of the biggest names in global understand business tools to help you get the job done and consistently ahead of key competitors. telecommunications, with an impressive array of communication n Rent space for IT and telecommunications keep your customers happy – from voice mobile to internet and services. equipment in a secure, managed environment. data products and services. BUSINESS MOBILE – TOOLS NOT TOYS n Enjoy quality dedicated wholesale internet With the help of cutting-edge digital experimentation and research With transparent pricing, there are no surprises when it comes For example, BizGlobal is a remote-access solution which capacity - domestic and international - to pass on to paying for TelstraClear business mobiles. Customers select undertaken by Telstra Australia, TelstraClear Wholesale continues to to end customers. allows you and your staff to connect directly and securely to push the boundaries in the development of advanced new services for from simple plans, simple business device handsets and users n Enjoy customised solutions (in scale and value) your private corporate network over the internet anywhere, carriers. can even keep their old numbers. anytime. Easy to use and deploy, it’s fully flexible and scalable, for carriers, wireless operators and systems and TelstraClear’s industry-leading security keeps the network With TelstraClear Wholesale, ISPs, carriers and smaller integrators. NEXT IP – NEW ZEALAND’S MOST ADVANCED TELECOMS safe and protected. telecommunications companies can make the most of this expertise to n Enjoy flexible options to support end users’ TECHNOLOGY support a full range of voice, data and IP services. different types of connectivity and growing Next IP can create huge improvements in business Underlying all of TelstraClear’s offerings are four vital bandwidth needs. principles: value, trust, technology and service. TelstraClear In order to survive, local and global network operators, bandwidth productivity and efficiency by letting companies connect n Enjoy the guaranteed performance and reliability offers businesses the security of competitive and transparent wholesalers and resellers, application and content providers, ISPs, offices and staff together on one high-performance facilities-based competitive LFCs and next-generation entrepreneurs of TelstraClear’s network to manage their network. Companies can standardise and share pricing so that there are no nasty surprises at the end of the operational costs and provide the security their month. This is coupled with technologies that are relevant to know they must adapt their technology and business models to support applications across the business and manage remote staff customers demand. customers’ business needs and the goals they wish to achieve. fully converged IP-based services. and assets. It’s a network designed to truly grow with each n Incorporate TelstraClear’s advancements in TelstraClear Wholesale meets those needs by helping them launch new business and adapt to its changing needs. IP VPN solutions, VoIP, high-speed private line products and value-added services to get to market faster and more services and Ethernet transport and access cost-effectively. services to their existing applications. 23 OUR FAMILY 24

TelstraClear is committed to nurturing New Zealand families and telecommunications users of all ages. As well as its own technology-support services (SuperClubsPLUS, CyberSafety and SeniorNet) TelstraClear assists family-focused organisations such as Plunket and The Polkadots, that nurture, protect, educate, connect and grow the children and youth in our communities.

Protecting Our Kids Plunket Polkadots SuperclubsPLUS Cybersafety SeniorNet – Helping senior The internet is transforming the way future generations live. Plunket is a national not-for-profit The Polkadots learning philosophy SuperClubsPLUS is an age-verified and actively Internet safety is an important issue surfers catch the technology Young people have access to a vast and growing amount of organisation that is community- proposes that the first five years of a protected Social Learning Network where young for TelstraClear. We introduced a wave information, using complex and powerful tools – such as owned and governed, providing a child’s life is the most receptive and crucial children can meet friends, make new ones, have series of public seminars in 2008 SeniorNet gives those over the age of 55 the chance mobile phones, email, text and social networking. This should caring, professional well child and period of their learning development. We fun and learn cool stuff. And they can do all these and also set up the cyberbullying. to get on the internet and learn more about new be a positive, life-enhancing experience, but sometimes it’s family/whanau service. They are recognise parents as their ‘first teachers’ things knowing they are in a safe environment. co.nz site to provide much-needed committed to bringing universal and the home environment as one of the information to parents, children and communication and IT. It helps counter the concerns not. TelstraClear is working hard to beat cyber and text bullies SuperClubsPLUS has been launched and is access of services for all children most effective places to learn. Our aim is to teachers. some may have of feeling being left behind by the and keep Kiwi kids safe. We have a range of special resources already running successfully in the UK and and families regardless of ethnicity, provide a foundation learning program that computer age in a friendly, fun and stress-free way. for families. location or ability to pay. will help parents and children to learn to Australia. We are proud to bring SuperClubsPLUS TC and Bill, the TelstraClear icons, love learning together. to New Zealand and help them launch to New further raised the profile of these TelstraClear has teamed up with cybersafety expert Dr Martyn TelstraClear is proud to provide Zealand schools over the next three years. issues in a television campaign. We A Federation of Seniornet Societies was set up Wild to provide information and advice through seminars and Plunket’s telecommunications TelstraClear is helping the Polkadots on continue to look for ways to combat in November 2006 to support their learning This training for 6 to 12 year olds will help them the website www.cyberbullying.co.nz. services and to work closely with this a number of initiatives. They have great some of the challenges raised by activities with resources and funding. There are prepare for using public social media sites when important organisation on projects positive messages for parents and children. new technologies that help keep our now SeniorNet Learning Centres throughout New TelstraClear also offers the most effective anti-spam filters they become teenagers. They receive training that help New Zealand families. TelstraClear has assisted with equipment children and teenagers safe online. Zealand. TelstraClear partners with the SeniorNet and virus protection available, providing easy-to-use content and tools about how to stay safe online. Parents and funding to help their message reach a Federation and provides financial and technology filtering choices so parents can manage their children’s TelstraClear, as technology partner, and teachers can trust that whilst they are within Go to www.cyberbullying.co.nz to wider audience. Polkadots material includes updates to these groups across the country. internet experiences. To help shut down some of the worst is also helping Plunket digitise and a communications segment with songs and the SuperClubsPLUS community the activity find out more. publish its content archive and is is always monitored to protect the children at abuses of children on the internet, TelstraClear has worked activities helping children understand the Find out more at www.seniornet.org.nz working on more ideas for how we school or if they login at home. with the Department of Internal Affairs to trial blocking access very basics about technology, internet and can jointly continue supporting New using mobiles in a safe way. to websites that deal in child sex abuse. Zealand families. 25 OUR FUTURE, OUR CUSTOMERS

TelstraClear is already delivering world class telecommunications but what’s around the corner for our customers? Here are four next generation technologies soon to hit New Zealand.

Ultra-fast broadband TelstraClear T-Box Just like being there Safe surfing and TelstraClear supports these TelstraClear has developed the Imagine having a meeting with socialising important steps, but is even T-Box, a Next Generation personal people in different cities, but they’re The safe and fun learning network more delighted to announce that video recorder set-top box. With right there in the room with you. SuperClubsPLUS teaches kids aged in some parts of New Zealand technology unmatched in New Science fiction? No. Telepresence 6 to 12 how to adopt safe online the sorts of download speeds Zealand, its three tuners let you teleconferencing is here, beaming behaviour anywhere on the internet. envisaged by the government’s record and watch multiple HD a life-size high-definition image of It has more than 250,000 primary Ultra Fast Broadband initiative channels at a time. The 300GB distant colleagues to you in real school members worldwide. With are already a reality. We are hard drive stores 50 hours of HD TV time, with no sound lags or blurred SuperClubsPLUS Kiwi kids can chat, proud to say that our upgraded or 180 standard-definition hours. faces. Thanks to TelstraClear’s build a personal website, swap cable network in Wellington and Compliant with the best audio incredibly fast Next IP Network, it’s media, join clubs and learn to be Christchurch is already capable formats and video options and just like communicating in person. ‘web wizards’. All members are age of running at speeds classed as is also future-proofed to deliver authenticated, communications are ultra-fast. Trialists in Wellington advanced interactive options as mediated, and content is filtered. and Christchurch were set up they become available. in September 2010. Ultra Fast Broadband is here.

www.warpspeed.co.nz .co.nz/go/homemedia telstraclear.co.nz/go/telepresence telstraclear.co.nz/go/scp

At TelstraClear we work with our customers in a way that sees them become our business partners. Many are so keen to talk about working together that we regularly get the chance to turn their successful experiences into case studies. If you would like a TelstraClear account manager to discuss in more detail any of the solutions then we would be pleased to arrange an appointment – as always. Now’s Good! www.jointhejourney.co.nz

telstraclear.co.nz/go/casestudies The contents of this document are copyright and may not be reproduced in any form without the written permission of TelstraClear. TelstraClear Private Bag 92143 Auckland 1142 New Zealand www.telstraclear.co.nz

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