OLD MEDICAL PRACTICE 2a Court Avenue, Old Coulsdon CR5 1HF

INFORMATION FOR PATIENTS 2018 Tel: 01737 558 288 Fax: 01737 558 280 www.oldcoulsdonmedicalprac.co.uk Welcome to the Associates Cont’d Dr Amalie LOKUGE Old Coulsdon Medical Practice MB CHB DRCOG MRCP www.oldcoulsdonmedicalprac.co.uk This booklet provides information to you about the practice and the services we offer Nurses/ Support Staff to our patients. Please read it carefully. We hope that you will find it informative and Nurse Wendy WEBSTER may we suggest that you keep it in a safe place for future reference. BSC RGN RM We, at the practice, the doctors, nurses, attached health care team and support staff, Independent Nurse Prescriber strive to provide the best possible service to our patients. Dip: Contraception & Sexual Health Dip: Triage and Minor Illness The Clinical Team Dip: CHD Dip:Asthma Dip: Teaching and Assessing in Clinical Practice Partners Cert: COPD, Diabetes, Cervical Screening Dr Peter BOFFA Dr Madeleine KELVIN Nurse Rona BEGBIE MBBS MRCP MRCGP DFFP MBBS BSc DFFP DCH RGN MRCGP Dip Derm Dip:Diabetes Cert: Contraception and Sexual Health Cert: Cervical Screening Dip:Teaching and Assessing in Clinical Practice Dr Rosalind MACCALLUM Dr Samuel RANDLE MB ChB MRCGP DRCOG MBBS MRCGP BMedSci Nurse Belinda FLYNN DFFP RGN Dip: Asthma Dip: COPD Special interest in Travel Health, Wound Care, Cervical Cytology

Dr Manoj GOSS BSc MBBS MRCS MRCGP Nurse Susan WALKDEN RN, RM, BSc Hons NIP, NDFSRH, PGA Med Ed Diabetes Cert. Specialist Sexual Health Nurse

Associates Nurse Alison SHEAHAN Dr Sharon THANAN Dr Hannah MURPHY RGN, BSc (Community Healthcare) BSc MBBS MRCP MRCGP MBBS (2006) Independent Nurse Prescriber DRCOG DFSRH MRCGP (2011) Dip: Diabetes DFSRH 2012 Dip: Teaching and Assessing in Clinical Practice

For the latest information click to: www.oldcoulsdonmedicalprac.co.uk Visit our website on: www.oldcoulsdonmedicalprac.co.uk Sure Start The Team Early childhood is a time of vital importance in The practice employs a team of staff who help the GPs in providing the services at a child’s development. Children’s experiences in the practice. The team consists of: the earliest years of their life are critical to their subsequent development - high quality, early 1 Practice Manager 7 Administration Staff/Secretaries education is the most important factor bar none 1 Assistant Practice Manager 1 Prescription Clerk in determining a child’s life chances. They should Tel: 020 8660 4180 Tel: 020 8763 6285 be enjoyable, secure years, but full of fun and 5 Practice Nurses 1 Reception Manager challenge. They are a time when children develop 1 HCA 8 Part-time Receptionists The Mulberry Bush rapidly - physically, intellectually, emotionally and Advertising Feature socially. 1 Phlebotomist is a wrap around pre-school offering quality care and education for children aged 2 – 7 years. Sure Start brings together childcare, early education, Open 8.00am – 6.00pm 49 weeks a year. health and family support services for families with When Are We Open? children under 5 years old. • We are open Monday to Friday. Byron Children’s Centre Sure Start is the cornerstone of the Government’s drive to tackle child poverty and social exclusion • The doors are open from 7.00am until 6.30pm (NOT closed for lunch). Is open 9.00am – 5.00pm 48 weeks of the year working with parents-to-be, parents/carers and • Our telephone lines are open from 8.00am until 6.30pm. offering a wide range of free activities for children to promote the physical, intellectual and families with children under 5. social development of babies and young children so • Reception is manned from 8.00am until 6.30pm. that they can flourish at home and when they get • Administration is manned from 8.30am until 4.00pm. Both are situated in the grounds to school. of Byron Primary School. Sure Start provides integrated services for young children and their families based on what local New Patients children need and parents want. If you are registering at the practice as a new patient this can be done between 1.00 - 6.00pm Monday – Friday. You will need to complete a registration form and Would talking help? a quick health questionnaire which you can print from the Register With Us section Why wait for an appointment on the NHS? on our website or pick them up from the practice. You will need to bring some form There may be a qualified local counsellor of photo ID along with a current utility bill showing your current address. You will be that could see you today and help you get back to the real you more quickly. advised which GP is taking on new patients and that GP will become your usual GP. Call a private counsellor for more details now! WWW.CDCAUK.COM 01883-33-47-48 (Please note the medical registration card is no longer issued.) If you are on any form of medication from your previous GP, you will need to see a GP at the practice before we are able to issue your medication. We are a family run Care provider that understands the importance and value of family. Online Services Once you have registered with the practice and if you are aged 16 years or over, you We offer bespoke may book appointments and request repeat medications online. To do this you must Care packages for you and your loved ones. first register to use this service (we will need copy of ID and copy of bank statement or To encourage our patients to utility bill as proof of address). Please ask at reception or refer to our website Register We pride ourself with the Practice and download the forms for online services. become your clients in our ability to provide or customers, advertise your the best possible Care. How To See Your GP - 01737 558288 business now through our Feel safe in your home, but most importantly, be Access to either a GP or nurse at the practice is a priority for patients and we have practice booklets, safe in your own home. different systems in place to ensure that patients can be seen when necessary, whether appointment cards and website. it is an emergency or whether it be for a routine matter. You can also obtain advice Looking for a job that doesn't feel like Simply call 0800 612 1516 over the telephone if this is all that is required when booking a telephone consultation. working and helps others? You can also book an appointment with your usual GP or one of the GP registrars for more information. Join our friendly team. via our website.

ForTo advertise the latest your businessinformation to our patients click to: on lowwww.oldcoulsdonmedicalprac.co.uk cost, easy payment terms call 0800 0234 196. Visit our website on: www.oldcoulsdonmedicalprac.co.uk Did you know that stress can cause Booked Appointments sleep loss and other health problems? Around 1 in Massage provides physical and psychological Booked Appointments 7.00 - 7.50am benefits that counter the symptoms of stress, promotes 6 couples muscle relaxation and improves both mood and sleep quality. The partners provide these appointments each morning Monday - Friday for patients A massage is one of the most relaxing and enjoyable find it difficult that need an early morning appointment before work. These appointments are bookable ways to let your daily stress simply disappear. to conceive up to a week in advance. Yoga Teacher naturally Booked Appointments 8.00 - 11.00am Massage Therapist Waiting for treatment can cause additional anxiety We offer a limited number of booked appointments each morning between Energy & Shamanic Healer at a difficult time. 8.00 - 11.00am. 07719 936764 Contact a specialist fertility clinic today to get These appointments can be booked in advance. [email protected] | www.allayoga.co.uk the necessary treatment without the wait. The availability of these appointments is dependent on the number of GPs on duty. More than just accountants... Struggling To Conceive? We Can Help! Newlife provides a dedicated & high standard Other Booked Appointments Fertility service tailored to suit each individual’s need. All other appointments can be booked up to eight weeks in advance by either ringing p Natural IVF/Mild Stimulation the practice, attending in person or online through our website. To use the online facility p Immune Testing you must be registered to use the service. Please enquire at reception on how to do this. p IVF/ICSI We help you to be as tax efficient as p 7-day a week service Minor Illness Clinic (Monday - Wednesday) possible with your hard earned money. p Recurrent Miscarriage Our expertise lies in property investment, estate planning and p One Stop Fertility Assessment This is a nurse-led clinic supported by GPs which runs Monday to Wednesday from inheritance tax. We are here to advise you and think of the p Egg Freezing 8.00am - 11.30am. No appointment is necessary but you must book in at the practice in little things that will make a difference to you. p Personalised Treatment Plans Contact us today to see how we can help you. person, between 8.00 - 10.00am or by telephone on the day, between 8.30 - 9.30am. 01883 641 314 01372 738 932 Please ring 01737 558288 and select option 3. www.bourneaccountancy.com www.newlifeclinic.org.uk 475 Godstone Road, Whyteleafe CR3 0BL Open Surgery (Monday - Friday) Generate more business This clinic runs every morning for those patients who need to be seen by a GP on with a Pay - Monthly the day and should only be used for urgent matters. Please book an appointment website from OPG for a future date for all non-urgent matters. There are a number of options to access the clinic: We will design and launch a It’s not a 999 emergency, top quality bespoke business In Person generating website for you, but you need Book-in in person at the reception desk between 8.00 - 10.00am. The doors open update it regularly at your at 7.00am but reception does not open until 8.00am. If you arrive prior to 8.00am request and provide on-going medical help fast? advice and support every please take a number and wait until your number is called. When you are booked in, working day. Call 111 for medical the receptionist will give you an estimated time as to when you will be seen. advice, assessment and Via Telephone from £26 direction to the best per month Phone the surgery on 01737 558288 between 8.30 - 9.30am and select option 3. medical treatment for you You will be given a slot in the open surgery and be given an estimated time to attend There is no the practice. When you arrive, please use the self check-in screen to let us know you up-front payment and no extras, with an www.nhs.uk/111 have arrived in the practice. Once you have done this, please take a seat in the main option to choose a waiting room and wait until your name appears on the Jayex board above reception pay-as-you-go, stop-when-you-like which will direct you either to one of the consulting rooms or one of the smaller service. waiting areas. To find out Please do not leave the main waiting room until you are called. more simply call 0800 612 1408 Please note that we cannot guarantee that you will always be able to see your usual GP in the open surgery. OPG - HELPING THE SMALL BUSINESS or email us at GROW FOR OVER 40 YEARS [email protected]

For theAttract latest more information business by placing click yourto: www.oldcoulsdonmedicalprac.co.ukadvert here. Simply call 0800 0234 196. Visit our website on: www.oldcoulsdonmedicalprac.co.uk Extended Hours Dr Randle Early Morning AM PM The practice is now providing additional appointments that can be booked one week Monday 8.00 - 11.40am 4.00 - 6.00pm in advance. Tuesday NOT in Surgery These appointments are MORNING 7.00am - 7.50am MONDAY - FRIDAY Wednesday 7.00 - 8.00am 8.10 - 11.30am 2.30 - 4.30pm All other clinics at the practice, whether it be with the GP, nurse or healthcare Thursday 7.00 - 8.00am 8.10 - 11.30am assistant are by appointment only and can be booked up to eight weeks in advance Friday 8.00 - 11.30am by calling 01737 558288 or by using the online appointments system on our website www.oldcoulsdonmedcialprac.co.uk. Dr Goss Early Morning AM PM The doctors at the surgery have a policy of seeing their own patients unless in an Monday 7.30 - 8.00am 8.10 - 11.30am 2.30 - 4.30pm emergency or if your doctor is absent. Tuesday 8.10 - 11.30am Wednesday 7.30 - 8.00am 8.10 - 11.30am 2.30 - 4.30pm Text Messaging Thursday NOT in Surgery If you have a booked appointment and we have a mobile telephone number for you, Friday 7.30 - 8.00am 8.10 - 11.30am 4.00 - 6.00pm we will send you a text reminder 24 hours prior to your appointment. Please ensure we have your up to date mobile number and let us know if your number changes. Dr Thanan Early Morning AM PM Monday NOT in Surgery When Are The GPs Available? Tuesday 8.30am - 12 noon 4.00 - 6.00pm The following table provides you with an overview of when the GPs are in surgery Wednesday 8.30am - 12 noon but please be aware that this is only a guide as times will vary depending on who is Thursday 8.30am - 12 noon 2.00 - 4.00pm on annual leave, sick leave, maternity leave or study leave. Friday 8.30am - 12 noon Surgery Times Dr Lokuge Early Morning AM PM Dr Boffa Early Morning AM PM Monday 8.30 - 11.40am Monday 8.00 - 11.30am 2.00 - 4.30pm Tuesday 8.30am - 12 noon 2.00 - 4.10pm Tuesday 7.30 - 8.00am 8.10 - 11.30am Wednesday 8.30am - 12 noon 2.30 - 4.30pm Wednesday NOT in Surgery Thursday NOT in Surgery Thursday 7.00 - 8:00am 8.10 - 11.30am Friday 8.30am - 12 noon 2.00 - 4.00pm Friday NOT in Surgery Dr Murphy Early Morning AM PM Dr MacCallum Early Morning AM PM Monday 8.30am - 12 noon Monday 7.00 - 8.00am 8.10 - 11.50am Tuesday NOT in Surgery Tuesday NOT in Surgery Wednesday NOT in Surgery Wednesday 8.00 - 11.30am 4.00 - 6.00pm Thursday 8.30am - 12 noon 3.30 - 5.30pm Thursday NOT in Surgery Friday 8.30am - 12 noon 2.00 - 4.00pm Friday 8.00 - 11.30am 3.00 - 5.00pm

Dr Kelvin Early Morning AM PM How To See The Nurses Or Healthcare Assistants Monday NOT in Surgery All nurse and healthcare assistant clinics are by appointment and can be arranged Tuesday 7.00 - 8.00am 8.10 - 11.30am 2.00 - 4.00pm up to eight weeks in advance by ringing 01737 558288. Please phone the practice Wednesday 8.00 - 11.30am between 10.00am and 6.30pm to arrange your appointment. When you phone you Thursday 7.30 - 8.00am 8.10 - 11.30am 4.00 - 6.00pm will be asked why you want to see the nurse or healthcare assistant. This is to assist Friday NOT in Surgery us in preparing for the clinic and to make sure we have sufficient stock or to prepare any equipment that may be required during your consultation.

For the latest information click to: www.oldcoulsdonmedicalprac.co.uk Visit our website on: www.oldcoulsdonmedicalprac.co.uk Chaperones East Medical Centre 59 Road If you have an appointment at the practice and wish to have a chaperone present Croydon CR0 6SD during your consultation due to the nature of your visit, please make the reception Tel: 0208 256 1046 aware of this when you arrive at the practice in order for this to be organised. If you This clinic is GP led supported by nurses. are male and would prefer to be seen by a male GP or if you are female and would like to be seen by a female GP we will try our best to accommodate your request GP Hub Purley (open 8.00 - 8.00pm 365 days a year) GP Hub Purley What Is The Minor Illness Clinic? 856 Brighton Road Purley CR8 2YL This is a nurse-led clinic, which is run Monday and Tuesday. No appointment is Tel: 020 8401 3238 necessary - you can walk into the practice between 8.00 - 10.00am or you can ring This is a GP-led walk-in service for patients who have a minor illness or medical between 8.30 - 9.30am on 01737 558288 selecting option 3 and you will be given problem that is not life-threatening but they would like to see someone. They also an estimated time to attend. have x-ray facilities. The receptionist may ask you for a few details to ensure this appointment will be GP Hub Parkway (Open 8.00 - 8.00pm 365 days a year) suitable for you. The nurse is able to prescribe certain medication and antibiotics if Parkway Health Centre she feels that it is appropriate. Please see below for the type of minor ailments that can be dealt with by the nurse. Croydon, CR0 0JA Tel: 020 8251 7225 Minor Ailments This is a nurse-led unit that deals with minor injuries • Coughs, colds • Sore throats • Earache Please do not attend Accident and Emergency unless it is a real emergency. • Skin problems/rashes • Conjunctivitis • Hay-fever GP Hub Central Croydon (open 8.00am - 8.00pm 365 days a year) • Asthma • Vaginal discharge • Cystitis (women only) East Croydon Medical Centre • Nail infections • Threadworm • Head lice 59 Addiscombe Road • Diarrhoea and vomiting Croydon CR0 6SD Tel: 0208 256 1046 Minor Injuries This clinic is GP led supported by nurses. • Bites/stings • Splinters • Minor burns/scalds • Minor cuts, grazes • Head injury • Sprains Self Check-in Screen On arrival at the surgery if you already have a booked appointment, please use the self (if suturing is required you check-in screen. If you have rung in for the open surgery and have been allocated a will be referred to casualty) slot you may also use this screen on arrival but the time shown on the screen may be Contraceptive Advice different to the time you were given. Time slots allocated in the morning are only an approximation of when you are likely to be seen, based on each patient being with • (including emergency contraception) their GP for 10 minutes. Once you have checked in please take a seat in the main General Health Advice waiting area and wait until you are called via the Jayex Board located above reception • The nurse can also give you general health advice if that is all you require. and follow the directions displayed. Home Visits What To Do When The Practice Is Closed If you are elderly, housebound, terminally ill or too ill to attend the practice, please Emergencies at weekends, bank holidays and out of normal surgery hours: telephone the surgery 01737 558288 for a home visit before 10.30am on the day If you need to contact a GP outside surgery hours (8.00am - 6.30pm Monday to the visit is required. Please give the receptionist details of the symptoms, your full Friday) please dial 111 and your call will be directed to the most appropriate service. name, address and a contact telephone number. The GP will visit the housebound Please note all calls are recorded. or terminally ill and in most other cases will contact the patient by phone to discuss There are also the following services in the local area: their condition and decide where the consultation will take place. If your doctor is GP Hub Central Croydon (open 8.00am - 8.00pm 365 days a year) not available you may be visited by one of the other doctors. The doctors undertake visits between 12.30 - 3.00pm.

For the latest information click to: www.oldcoulsdonmedicalprac.co.uk Visit our website on: www.oldcoulsdonmedicalprac.co.uk Prescriptions Test Results The practice offers the electronic prescription service; which means if you order a If you have been requested by the doctor to ring the surgery to receive your test results, prescription it is sent electronically to your nominated pharmacy. This means you please telephone 01737 558288 after 10.00am, Monday to Friday. Please remember don’t have to collect a signed prescription from the practice, you can just request your that under no circumstances will you be given the result of another patient, only your prescription in the normal manner (detailed below) and then collect your medication own and you will be asked to confirm your name, date of birth and address. from the nominated pharmacy. To use this service you must contact your preferred pharmacy and ask to register for the service. The practice still requires the same Training Practice amount of time to prepare the prescription. Our practice is a training practice and we are dedicated to ensuring that new doctors who come to the practice for training in general practice receive the best training they Repeat Prescriptions - You can order online can. Registrars are fully qualified and have a great deal of hospital experience. They are If the GP prescribes you with medication which you must continue to take over attached to the practice for 6 to 12 months and patients find their fresh, enthusiastic a longer period of time, you will be issued with a prescription which has a repeat approach adds to the healthcare we provide. The registrars are encouraged to seek request on the right hand side. When your medication starts to run low you should advice from the other doctors at all times. request your repeat medication (at least a week before you are due to run out). It will The registrar may, from time to time, sit in with one of the other doctors. We will take the practice two full working days to prepare your prescription so please ensure always check that you have no objection to this and, should you prefer that he/she you plan ahead. is not there, this will be respected. The registrar can see any patient registered at the There are five ways you can request your prescription. (Please note we cannot practice and you are welcome to specifically ask to see him/her. We also have trainee accept telephone requests for your medications.) These are: nurse placements and medical students on an adhoc basis. 1. Order your repeat medication online through our website. You must register to Services Provided By The Practice use the online service and information on how to do this is available at reception. In addition to appointments with the doctor, the practice provides the following 2. Tick the medication required on the repeat section of the prescription form and services and clinics for patients: drop it into the box in the porch. You must tick the medication required or they won’t be issued. It will be ready for collection two full working days later (Saturday and Practice Nurses Sunday not included). The practice employs five practice nurses who are trained to provide the following If you have lost the repeat section you must come into the practice and complete a services to our patients: Wound/ulcer care dressing, injections, minor infections, request form for your repeat medication. These are available on reception or ask the blood tests and blood pressure checks, ear syringing, suture removal and general receptionist to print off the repeat side and tick the items required. nursing advice. In addition the nurses can give advice on HRT, family planning, teenage 3. By fax: 01737 558280. health and have particular interest in asthma, diabetes, hypertension, CHD, weight 4. By post: If you would like us to send you your repeat prescription, please enclose monitoring, travel vaccinations, child immunisations and smoking cessation along a stamped self-addressed envelope. with other general clinics that they run. 5. You can drop your request in at your local nominated pharmacy. The nurses also carry out cervical smears and female patients will be contacted when You have two choices on how you get your medication: they are due to be screened. 1. You can pick your prescription up from the practice (open Monday to Friday 8.00am - 6.30pm) and then take it to the pharmacy. (Remember the practice requires two full Blood Tests – Phlebotomist working days to process your request.) We offer a blood test service at the practice between 8.00am – 12noon Monday, 2. You can drop off your request at the practice and pick up your medication from your Wednesday and Friday each week. You must be referred by the GP or nurse to nominated pharmacy. In some cases you can hand your request in at your nominated have a blood test and you must contact the surgery to book your appointment and pharmacy and then pick up your medication from the same pharmacy but you will remember to bring your blood form along with you to your appointment. Please ring need to speak to the pharmacy concerned as this service is only offered by Holmes 01737 558288. Old Coulsden Pharmacy, Boots Coulsdon and Infohealth/Valley Pharmacy. This option District Nurses takes three working days but you must request to use this service and give consent. There is a district nurse team attached to the practice. They provide nursing care for Please note we cannot accept repeat prescriptions over the telephone or via email. patients of all age groups in their own home, to patients who are housebound and Please ensure that you have sufficient medication to last over weekends and holiday periods. need long term care, wound/ulcer dressing, insulin injections and care of patients Due to high volume we cannot always do urgent prescriptions. who may be terminally ill. If you are on repeat medication we must review your medication on a regular basis. The district nurses liaise with your doctor, other members of the healthcare team and A review date will appear on the repeat side of the prescription. Please see your GP social services to ensure the best possible care is provided. They can be contacted on when you see this date - DO NOT IGNORE IT. 020 8714 2750 but your GP will have to refer you.

For the latest information click to: www.oldcoulsdonmedicalprac.co.uk Visit our website on: www.oldcoulsdonmedicalprac.co.uk Health Visitors CHILDHOOD IMMUNISATIONS The health visitors are no longer attached to the practice but they give advice on WHEN TO IMMUNISE WHAT IS GIVEN HOW IT IS GIVEN preventative health. They have expertise in a wide range of healthcare fields, particularly Two months Diphtheria, tetanus, pertussis, polio those concerning expectant mothers and young children. (Please note there is no longer and Hib (DTaP/IPV/Hib) One injection (Pediacel) a drop-in health visitor clinic on a Wednesday at the practice and you should contact the Pneumococcal (PCV) One injection (Prevenar) Byron Centre 0208 660 3915 for further details, or the health visitors on 020 8714 2750.) Rotavirus Oral drops Community Midwife - By Appointment Three months Diphtheria, tetanus, pertussis, polio One injection (Pediacel) The community midwife is no longer attached to the practice and the antenatal clinic and Hib (DTaP/IPV/Hib) is now run from the Byron Centre (020 8660 3915). The midwives can be contacted Meningitis C (MenC) One injection on 020 8401 3171 at CUH for advice. We have antenatal appointments at the practice Rotavirus Oral drops 2nd dose for those expectant mothers who need to been seen by the GP and you will be told Four months Diphtheria, tetanus, pertussis, polio at what weeks during your pregnancy you need to see the GP. and Hib (DTaP/IPV/Hib) One injection (Pediacel) Pneumococcal (PCV) One injection (Prevenar) About 12-13 months Hib and Meningitis One injection (Menitorix) Clinics - By Appointment (Hib/MenC) As part of the services we offer to our patients we conduct the following clinics: Measles, mumps and rubella (MMR) One injection Pneumococcal (PCV) One injection (Prevenar) Diabetic 3 years 4 months Diphtheria, tetanus, pertussis, polio One injection (Repevax) to 5 years Measles, mumps and rubella (MMR) One injection Monday, Tuesday & Thursday 1.00 - 4.00pm (with the nurse) Girls aged 12-13 Cervical cancer – HPV Asthma & COPD 13 to 18 years Tetanus, diphtheria and polio (Td/IPV) One injection (Revaxis) Meningococcal C One injection By appointment with the nurse. Mother and baby check for new babies - 6 - 8 weeks old Private Medical Centre - Things You May Get Charged For By appointment with the GP. Not all services provided at the practice may be covered under the NHS. Certain Immunisations are done by the nurse at a separate appointment. services such as private fit notes, insurance claim forms, some medical examinations and travel vaccinations are not covered by the NHS and the practice will charge a fee for the provision of these services in line with the recommended BMA rates. For Flu Clinic - by appointment only more information on services and fees payable please see the notice in the waiting October - December room or ask at reception. Please ring the practice to make an appointment from mid September. The practice offers eligible patients a free flu vaccination. Please check to see if you are eligible. The Travel Clinic Travel Immunisations - by appointment only We aim to provide an efficient comprehensive service to our patients for their travel Every other Thursday in the afternoon requirements. We have been running the clinic for many years and have significant If you require travel vaccinations please make your appointment six weeks prior to experience. Over the years the number of patients travelling to more exotic destinations travel. A charge will be made for certain immunisations that are not covered by the and travelling to more than one destination has dramatically increased. To enable NHS. (See Travel Clinic later in this booklet or refer to our website.) us to make an accurate individual assessment, please give us as much information about your itinery on the travel form and bring all information along with you to your Cryotherapy Clinic - by appointment only appointment. The advice and many of the immunisations are free to patients. Every three weeks the practice holds a cryotherapy clinic where liquid nitrogen is used to freeze off minor growths such as warts etc. If the doctor feels that you need Booking to attend this clinic you will be asked to make an appointment at reception. Please contact the practice as early as possible preferably six weeks before travel to make an appointment .The travel clinic does not have infinite capacity and many Minor Surgery immunisations require a course of injections. This clinic takes place on Mondays from 2.30pm to 4.30pm. Please ask reception for From time to time patients request urgent appointments to be seen. If we have an details for more information about this clinic. available appointment this is possible but if not you will need to make your own arrangements via an alternative clinic.

For the latest information click to: www.oldcoulsdonmedicalprac.co.uk Visit our website on: www.oldcoulsdonmedicalprac.co.uk If you need to discuss contraception or on-going medical problems for your trip • Data about you is used to manage national screening campaigns such as Flu, please make a separate appointment with the nurse or GP to discuss these to allow Cervical Cytology and Diabetes prevention. the clinic to run to time. • Data about you, usually de-identified, is used to manage the NHS and make payments. Fees • We share information when the law requires us to do so, for instance when we are Many of the immunisations for travel are available on the NHS. However, some inspected or reporting certain illness, or safeguarding vulnerable people. medications are not available on the NHS for travel purposes. Please find below • Your data is used to check the quality of care provided by NHS. the costs of those items, which are NOT available on the NHS and the relevant fee. • We may also share medical records for medical research Payments are accepted by cheque or cash. Please make cheques payable to Old Coulsdon Medical Practice. Privacy Notices: Yellow Fever £65 plus certificate 1. Patient Identification Hepatitis B £120 (Course of 3 injections £40 each) 2. Care Quality Commission Hepatitis B paediatric dose £90 (Course of 3 injections £30 each) 3. Direct Care - Routine care & referrals Rabies £165 (Course of 3 injections £55 each) 4. Direct Care - Emergencies Meningococcal ACWY £60 5. National Screening Programs Malaria medication £15 for prescription * 6. NHS Digital * - Please note this is a private prescription charge only. The pharmacy will also charge 7. Payments you for the cost of the medications. 8. Public Health 9. Safeguarding Further Help 10.Summary Care Record Practice website www.oldcoulsdonmedicalprac.co.uk 11. Research 8 weeks to travel website www.8weekstogo.co.uk Private clinics available www.masta-travel-health.com Please visit our Web site www.oldcoulsdonmedicalpractice.co.uk to view the privacy www.superdrughealth.com/travel-clinics notices in detail. Freedom of information People With Disabilities The Freedom of Information Act (2000) obliges the practice to produce a publication The practice was purpose built in 1989 and was extended and refurbished in 2002. scheme. A publication scheme is a guide to the classes of information the practice The premises now provide a modern and comfortable environment for patients, GPs intends to routinely make available. and their staff. The refurbishment enabled the practice to become more disability- friendly and now has improved access for disabled persons. We have the following: The Rights and Responsibilities of Patients You have the right to:- • A lift • Two disabled toilets, one on each floor. • Portable hearing loop • Receive healthcare on the basis of clinical need, regardless of your income. Please ask at reception if you need any assistance. There is a buzzer on the front door • Equal treatment regardless of race, gender, age, religion, sexual orientation, disability should you need assistance entering or leaving the practice. or nature of your health problems as long as you reside within the practice boundaries We are also happy to provide newsletters etc in larger print for those patients with and qualify for free NHS treatment. visual impairment. Please speak to the receptionist. • Have reasonable access to high quality service and facilities. • Receive information on what is wrong with you and the treatment options available. Your Data, Privacy and the Law • Ask questions and be given truthful and clear answers. • Ask for a second opinion on your diagnosis or treatment. How we use your Medical Records • Ask to have someone with you (friend, relative, interpreter) at any time. This practice handles medical records according to the laws on data protection and • Register at a GP practice as long as you are within their boundary. If a practice is confidentiality. unwilling to take you on they must provide the reason in writing. • We share medical records with health professionals who are involved in providing • Refuse treatment as you see fit. This includes examinations, tests, diagnostic you with the care and treatment. This is on a need to know basis and event by procedures, medications, operations etc. event. • Refuse to be treated or examined in the presence of medical students. • Some of your data is automatically copied to the Shared Care Summary Record, • Information of the GP practices in your area and the services they provide. which you have access to. • Confidentiality – personal information about your health is confidential and should • We may share some of your data with local out of hours/urgent or emergency only be disclosed to those who need that information to provide effective treatment. care service. • Access to your medical records – please see above.

For the latest information click to: www.oldcoulsdonmedicalprac.co.uk Visit our website on: www.oldcoulsdonmedicalprac.co.uk Patients have certain responsibilities: How is the Patient Participation Group made up? • To arrive in time for their appointment. If you are unable to keep your appointment, There are two parts to the Patient Participation Group. please advise us beforehand. Firstly, we have the PPG committee, which is currently made up of eight patients, • Treat all health staff in a reasonable, courteous manner. supported by the Practice Manager and a member of the clinical staff, as their time • Use emergency services in a reasonable manner. allows. The committee meets approximately every six to eight weeks for a couple of • Take care of medicines. Medicines are for the person they are prescribed for and hours to discuss issues and plan forthcoming events. The committee has a “Constitution” should not be shared. Any unwanted, unused medicines should be returned to a and is managed by a Chairman, Secretary and Treasurer. pharmacy for disposal. Secondly, we have a Reference Group or RG, which is currently made up of nearly 40 • Keep the practice informed of any change of name, address, telephone number patients. The RG is made up of patients who do not have the time to attend meetings or mobile number. but who we can contact via email for their views. • Keep young children in your care under constant supervision and ensure they behave appropriately while on practice premises. Who can be in the Patient Participation Group? The simple answer is anyone who is a patient at Old Coulsdon Medical Practice. • As patients you are responsible for your own health and that of any dependants. It If you wanted to be on the committee, you would need to be able to give a couple is important that you adhere to any advice or information given to you by a health of hours every six to eight weeks for meetings, and give support between meetings professional. for tasks that support the committee’s work. Human Rights If you wanted to be on the Reference Group, then this is more a case of being available It is your right as a human being to be treated by another human being as they would to respond to requests as they are made. wish to be treated themselves, i.e. with dignity, politeness, respect and consideration. In either case it is not time consuming. Further information about your rights can be found on the NHS Choices website. If you would like more information please email [email protected] www.nhs.uk/choiceintheNHS/Rightsandpledges/Pages/Rightsandpledgeshome.aspx We can make a difference, so can you! In order to maintain the high level and quality of services provided by Old Coulsdon Not Happy About The Service Provided? Medical Practice it is important that we continually look for ways to improve what we We always try to provide the best services possible, but there may be times when do and how we do it. The PPG is a vital part of this process and empowers patients you feel this has not happened. Please note that we have to respect our duty of by giving them a voice. confidentiality to patients and a patient’s consent will be necessary if a complaint is We would like to increase the number of patients involved in the PPG so that it truly not made by them in person. If you wish to make a complaint please telephone or represents the diversity of our patients in terms of age, gender, medical need, ethnicity, write to the Assistant Practice Manager. etc. If you feel you would like to become involved then please email the following We believe it is important to deal with complaints swiftly and we will try to address details to [email protected] : concerns, provide you with an explanation and discuss any action that may be needed • Full Name • Email Address within a reasonable time. • Telephone No. • Mobile No. A complaints leaflet is available from reception on our procedure. However, if you • And say if you: feel we have not dealt with the issues you have raised as you would have wished, • would like to be a committee member and attend meetings you can contact the Patient Advice and Liaison Service (PALS) on 020 8401 3210. • would like to be in the Reference Group and be contacted via email on issues • would like to be notified via email of any Educational Events and health promotions The Patient Participation Group If you have comments, suggestions or issues regarding the practice that you would For the past couple of years Old Coulsdon Medical Practice has been working to like to raise with the PPG, you can do so either by using the suggestion box in the establish a Patient Participation Group (PPG) at the practice. waiting area or by emailing us at [email protected]. What is a Patient Participation Group? The Patient Participation Group (PPG) is made up of a group of patients concerned Violent Or Abusive Patients-Zero Tolerance with health and healthcare issues, who are interested in looking at ways and means The practice will not tolerate any form of violence or verbal abuse towards any of making a positive contribution to the services and facilities offered by the practice member of staff or other patients while on the premises. Should a patient become to its patients. violent (physical aggression) while in the practice the police will be called and the The PPG can be instrumental in communication between the practice and patients, in patient will be removed from their GP’s list straightaway. If a patient becomes verbally facilitating patient’s comments and ideas on the practice’s services, and in providing abusive (swears, uses threatening or aggressive gestures) towards any member of the educational support to the patients. The PPG work as a first line in looking at new team, they will receive a warning letter in the first instance depending on the event. proposals to ensure that these will best suit the practice and patients in delivering If there is a reoccurrence of this type of behaviour the patient will be removed from the services required. the premises and the GP’s list.

For the latest information click to: www.oldcoulsdonmedicalprac.co.uk Visit our website on: www.oldcoulsdonmedicalprac.co.uk Are You A Carer? Smoking A carer is someone that looks after a family member, partner or friend in need of help In the UK there are over 100,000 deaths per year from smoking-related diseases. Each because they are ill, frail or have a disability. The care they provide is unpaid. If you cigarette you smoke can shorten your life by an average of five and a half minutes. are a carer please let the receptionist or GP know. More information and support is How To Give It Up available at Carers UK on 0808 808 7777. Locally Crossroads Care Croydon - Palliative Stopping smoking is all about motivation. Without a real desire to give it up you will Care Service provides the following service: not succeed. You must really want to give it up rather than just feel you should give it A free day and overnight service providing practical support and breaks for carers. up. The best way to start is to set a date or a week when you intend to stop. Tell your Our service provides respite for those who are caring for a person living in Croydon who family, relatives, friends and work colleagues that you are giving up smoking and ask is on their GP’s Palliative Care register (very ill and suffering from a life-limiting illness). for their support and encouragement. If possible find someone to give up with you at We provide person centred support for carers in the home of the person they care for. We can provide support up to eight hours a week, day or night and the service the same time. When the day comes plan it carefully so that you are fully occupied. is funded by the PCT and free of charge. The service aims to help carers keep the Avoid situations where the desire to smoke is strongest, for example whilst drinking. person they care for at home for as long as possible. Finally, put the money you would normally spend on cigarettes aside each day to Fully trained Carers Support Workers provide practical and emotional support, personal save up for a special treat as a reward for when you have succeeded. care, administration of medication and other specialist tasks, preparation of food and If you have tried to stop smoking and failed but are still keen to stop, then book an assistance with eating. appointment at our smoking cessation clinic. We welcome referrals from all health professionals and social workers. Carers can also make direct referrals. Contact us on 0208 688 4499. Self Treatment Of Common Illnesses And Accidents Health Promotion Many common aches and pains can be simply treated at home without the need to consult a doctor. Pharmacists are experts on minor illnesses and their appropriate What You Can Do To Help remedies. Consult them first but if your symptoms persist then consult your doctor. We encourage all our patients to share responsibility for their health. Many of the The following is some advice on how minor aches and pains can be treated at home. most serious diseases can be prevented by a healthy lifestyle. Please ask the doctor or nurse for help and advice. Back Pain Exercise Back pain causes 13 million lost working days in Britain each year. Usually too much or Regular exercise helps prevent heart disease as well as reduce weight and also gives inappropriate lifting or gardening is the cause. Be sensible, take things easy, prevention you the added benefit of feeling better. If you are out of shape or overweight, please is better than cure. Rest and painkillers will relieve most cases within a few days. Your ask for advice before embarking on any vigorous exercise. doctor will not mind if you approach a qualified physiotherapist, chiropractor or Diet osteopath directly. A healthy diet not only helps control weight loss but can reduce cholesterol and help Burns And Scalds prevent heart attacks. Apply large quantities of cold water to the burn as soon as possible and maintain this Blood Pressure for several minutes. A loose dressing is suitable for unbroken or mildly blistered skin. High blood pressure can in the long term increase the risk of heart attacks and strokes. Larger burns and burns in children should be seen by a nurse or doctor. Reducing your blood pressure can reduce the risks. Adults should have their blood pressure checked at least once every five years. Coughs, Colds And Sore Throats Alcohol No magic cure has been found for these common ailments. Viruses cannot be treated with antibiotics. Alcohol is a depressant which has the effect of dulling the brain and nervous system. In small quantities, alcohol can be beneficial to your health but in large quantities, consumed Aspirin or paracetamol, soothing drinks and other remedies help relieve the symptoms on a regular basis, it can have a detrimental effect on your health and even kill. until they pass naturally in a few days or so. Excess consumption can lead to CIRRHOSIS of the liver in the extreme or lead to poor Diarrhoea And Vomiting circulation, impaired vision, a weakening of the immune system, impotence and obesity. Again normally caused by viruses. Even holiday diarrhoea can be treated with small amounts An accepted safe level is 21 units per week for men and 14 units per week for women. of clear fluids, not milk, taken frequently to rest the stomach and prevent dehydration. A unit is approximately half a pint of beer, a glass of wine or a single measure of spirit. This recommended safe level is based on the units spread evenly over the week and In children, mixtures of glucose and salts (Rehidrat/ Dioralyte) can be used. If the patient not in one or two sessions. appears very ill, or in babies who can become dehydrated more quickly, consult the doctor if symptoms persist.

For the latest information click to: www.oldcoulsdonmedicalprac.co.uk Visit our website on: www.oldcoulsdonmedicalprac.co.uk Earache Map Of Our Catchment Area Usually earache accompanies coughs and colds. Paracetamol will relieve the pain. If We accept patients at the practice who live within the area shown below. symptoms persist, and with children, consult the doctor at the next surgery session. Head Lice Very common in children, head lice prefer clean hair and are not a sign of poor hygiene. Lotions are available from the chemist for all the family. Threadworms All children will get these at some stage. An itching bottom, especially at night, is the GODSTONE most common complaint. Threadworms resemble small pieces of white cotton. Your chemist can advise you about treatment, again for all of the family. ROAD Head Injuries/Concussion

Most bumps on the head cause no damage. A slight headache can be helped with BRIGHTON ROAD paracetamol. If the patient is knocked out for more than a few seconds, consult your COULSDON ROAD OLD COULSDON doctor. He may advise that the patient is taken to hospital if a more serious injury is MEDICAL PRACTICE suspected even though the patient can at first appear well. Spots

HILL Most childhood spotty illnesses are minor and often cause little upset. Measles is STAR LANE more serious, but is rare now that all children are immunised. Your doctor will not WHYTELEAFE mind you attending the surgery with a spotty child to confirm diagnosis. All of these illnesses are contagious before the spots appear. CHURCH Insect Bites/Stings LANE Antihistamine tablets from the chemist relieve itches as can calamine lotion. Antihistamine creams are not recommended. DEAN LANE Nosebleeds Pinch the nose between thumb and forefinger gently for five to ten minutes below the

HILLTOP LANE nasal bone. Persistent bleeding or a clot of blood down the throat may need further SPRING STANSTEAD ROAD medical intervention. If heavy bleeding continues for more than 20 minutes you should BOTTOM LANE go to A & E. Sprains R.I.C.E. - Rest, ice, compression, elevation. A cold compress with ice (a bag of frozen peas) applied over the strain for 30 minutes reduces and prevents swelling. A crepe bandage can be used and elevation continued until all swelling subsides. Gradual resumption of movements and exercise over a few days is recommended.

Sunburn PRACTICE BOOKLETS ARE SPECIALLY PREPARED BY Treat as other burns. Calamine lotion and paracetamol will help. Avoidance, especially in children is most important. High factor sunblock and hats etc are advisable in all Neighbourhood Direct Ltd but the mildest of exposure to the harmful effects of the sun. Barons Gate, Graceways, Whitehills Business Park, Blackpool, Lancs FY4 5PW Tel: 01253 608014 Fax: 01253 608015 Website: http://www.opg.co.uk Email: [email protected]

COPYRIGHT WARNING: All rights reserved. No part of this publication may be copied or reproduced, stored in a retrieval system or transmitted in any form or by any means electronic, mechanical, photocopy, recording or otherwise without the prior written permission of the publisher. The practice would like to thank the various advertisers who have helped to produce this booklet. However, it must be pointed out that the accuracy of any statements cannot be warranted, nor any products or services advertised, be guaranteed or endorsed.

SR/JC 07.18 S08874N - 28 For the latest information click to: www.oldcoulsdonmedicalprac.co.uk Useful Telephone Numbers Hospitals Croydon University Hospital (Mayday)...... 020 8401 3000 Purley Resource Centre (Mental Health)...... 020 3228 5400 East Surrey...... 01737 768511 St Helier...... 020 8296 2000 St George's...... 020 8672 1255 Shirley Oaks (Private)...... 020 8655 2255 North Downs (Private)...... 01883 348981 Drug Dependency Drug And Alcohol - Lantern Hall...... 020 8604 7104 Croydon Comm Drug Agency...... 020 8604 7104 Other Out of Hours...... 111 GUM Clinic - Sexually Transmitted Diseases/HIV...... 020 8401 3002 Mental Health Crisis line...... 0800 731 2864 GP Led Health Centre - Central Croydon...... 020 3040 0800 Purley Urgent Care Centre...... 020 8401 3238 Minor Injuries Unit - New Addington...... 020 8251 7225 Emergency Dentistry...... 020 3402 1333 Self Help Age UK...... 020 8680 5450 Relate ...... 030 0100 1234 Samaritans...... 0845 790 9090 Women's Aid Centre...... 020 8679 8848 Domestic Violence...... 24-hour helpline 0808 200 0247 Rape And Sexual Assault Helpline...... 0808 802 9999 Croydon Police...... 101 Welcare...... 020 8688 5151 PALS - Patients' information line to services...... 020 8401 3210 Carers Support Centre (The Whitgift Foundation)...... 020 8649 9339

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