Program The importance of continuous learning and the busy schedule of credit professionals is at the forefront of the conference structure.
From 12 October, delegates have access to on-demand presentations. Live keynote and panel presentations occur between 20 - 22 October.
Featuring pre-recorded sessions, live presentations, panel discussions and a virtual exhibition. If you think it’s a webinar you couldn’t be more wrong.
The virtual conference features a range of options to consume the knowledge and engage with speakers, exhibitors and colleagues.
You can design your own conference experience by: 1. Watching all recorded sessions before 20 October, then attend live keynotes panel discussion 2. Follow the suggested itinerary from 20-22 October 3. Watch all sessions on-demand sessions between 22 October to 12 November
Tuesday, 20 October 2020 Time Topic Description Speakers Live keynote session 1 Trevor Goodwin LICM CCE, National President, AICM
9:00 am - Conference opening Conference Welcome Lisa Nelson MICM, 9:30 am Group Managing Director, Equifax Australia and New Zealand The Hon Michael Sukkar MP, 9:30 am - Assistant Treasurer address – Australia’s road to State of the nation Assistant Treasurer, Australian 10:30 am economic recovery Government 10:30 am - Virtual networking 11:00 am On-demand session 1 UK's approach to Lessons from how the credit, collections, financial Kevin Shaw hardship and counsellors and government sectors in the UK Creditor Strategy Manager, financial assistance support vulnerable consumers. Money and Pensions Service The word "Insolvency" often creates a shiver down the spine for both debtors and creditors. What if Changing the there was a way to turn that negative response into Andrew Spring 11:30 am - insolvency a more optimistic one. Get the tips on how to Partner, Jirsch Sutherland 12:00 pm conversation engage in conversations with your customers and look for the "win-win". Gavin McCosker The importance of Discussing the role of the PPSR in a changing Deputy Chief Executive, the PPSR in today's economic environment. Australian Financial Security economy Authority
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On-demand session 2 How consumers How CCR and Jobkeeper are providing a clearer credit scores have view of consumers credit history and impacting Paul Walshe been impacted by credit scores, enabling consumers to be CEO, Fair Go Finance COVID-19 considered for lower-cost credit facilities. Online, e-applications and T&C credit contracts - Electronic execution, identity verification and Electronic contracts - enforceability Alice Carter MICM CCE are they worth the - Deeds and guarantees signing on the virtual Partner, Lynch Meyer Lawyers
paper they are dotted line James Neate LICM CCE written on? - Protocols, e-doc security authentication, Partner, Lynch Meyer Lawyers DocuSign and the new world order - Enforceability of non-existent “paperwork” Josef Busuttil 12:30 pm - President, Federation of 1:00 pm European Credit Management Associations (FECMA)
Sue Chapple AICM CEO Nick Pilavidis is joined by leaders of UK, CEO, Chartered Institute of The global credit European and US associations to compare Credit Management (CICM) industry view of conditions and challenges. Understand how your COVID-19 Michael Wright operation compares to others globally. President, New Zealand Credit & Finance Institute (CFI)
Jan Stieger Executive Director, Receivables Management Association International On-demand session 3 Skillsets required for hardship discussions: Paul Shaw Personal insolvency - What creditors should be alert to when National Manager Regulation in 2020 - trends, bankruptcies escalate. & Enforcement, Australian issues and - Expectations of debtors and creditors before and Financial Security Authority challenges during a bankruptcy process. (AFSA) Ben Gauntlett 1:00 pm - Commonwealth Disability Accessibility and How to ensure your credit operation is inclusive 1:30 pm Discrimination Commissioner, inclusion and supportive to those in vulnerable groups. Australian Human Rights Commission Tips for tough - How to deal with uncertainty and impacts on your Tina Winchester conversations and role that you can't control. Mental Health Director, managing the - Employing assertiveness with empathy Mentally Well Workplaces unmanageable On-demand session 4 Case studies examining PPSA protections during COVID-19 which reveal key learnings for credit professionals such as how: PPSA war stories & - Liquidator’s look to challenge registered security Tony Lane COVID-19 impacts interests Owner & Director, Vincents 1:30 pm - - The withdrawal of trade credit insurance may 2:00 pm expose you to unfair preference claims - Much more The pandemic has proven challenging for many Nick Jenkins Collections in a lenders, not just from financially stressed Debt Services Solutions pandemic customers but also resources internally being able to perform their roles. Consultant, Equifax
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Nick explores the quantum of the stimulus in the market that is masking the current state of play, the impact on the credit market and shares valuable data that can help navigate what the future holds. John Winter New small business Understand how these new processes that are Chief Executive Officer, restructuring and expected to be used in up to 76% of insolvencies Australian Restructuring liquidation processes may affect your rights. Insolvency & Turnaround Association (ARITA) Live panel sessions Nick Jenkins Nick answers your questions on how the pandemic Live panel 1 - Debt Services Solutions 2:30 pm - is impacting collections together with Paul’s views Collections and Consultant, Equifax 3:00 pm on the impact that government stimulus such as credit scores Jobkeeper on is having on credit scores. Paul Walshe CEO, Fair Go Finance Andrew Castledine MICM Head of B2B Commercial, Equifax
Gavin McCosker Deputy Chief Executive, 3:05 pm - The regulator, lawyer and liquidator discuss Australian Financial Security Live panel 2 - PPSR 3:35 pm protecting your security interests. Authority
Tony Lane MICM Director, Vincents
Daniel Turk MICM Practice Head Commercial, TurksLegal Robyn Erskine MICM Partner, Brooke Bird
Carla Eldridge MICM CCE Live panel 3 - COVID- The credit profession has risen to the challenges of 3:40 pm - National Credit Manager, 19 impacts on credit COVID-19. Ask your questions about current or 4:10 pm Australian Liquor Marketers professionals emerging challenges Arthur Tchetchenian MICM CCE Credit Manager, TAFE NSW 4:10 pm - Virtual networking 4:40 pm
Wednesday, 21 October 2020 Time Topic Description Speakers Live keynote session 2 Through the presentation Kari will leverage her experience in creating best practice capabilities to Kari Mastropasqua so how you can create unique insights that can 9:00 am - Unlocking the value Chief Data & Analytics Officer drive engagement with customers through 10:00 am of business data Australia & New Zealand, embracing market shifts in Data, Analytics & Equifax Technology. The principles presented will be brought to life using business data as an example. Live keynote session 3
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A remarkable woman, a remarkable life, a A peacekeeper's remarkable story! Be inspired. Hear how Matina Matina Jewell 10:00 am - perspective on cheated death, took command and showed pure Military Trailblazer & UN 11:00 am decision making courage while leading her teams under extreme Peacekeeper during times of crisis conditions right around the globe – and under fire during the Lebanon War. 11:00 am – Virtual networking 11:30 am On-demand session 5 The most obvious answer is not always best, uncover the options available to maximise your Creative and recoveries, including options that you may not Melissa Jarvin MICM innovative recovery even be aware of! Learn how to get creative and Senior Associate, TurksLegal strategies in 2020/21 adapt to the situation when enforcing payment of debts during these unprecedented times. Joe Zubcic How COVID-19 has impacted the corporate Senior Executive Leader, Small ASIC Regulatory and insolvency process, what creditors should be alert Business Engagement & enforcement update to and developments in combatting illegal phoenix Compliance, Australian 11:30 am - activity. Securities and Investments 12:00 pm Commission (ASIC) Alison Said MICM Credit & Payments Manager, AGL Energy
Catalysts for Case studies of how automation enabled a boost in Rhys Buzza MICM CCE becoming a winning team efficiency. Past Credit Team of Year winners Finance Shared Services credit team discuss what makes them great. Manager, Reece Australia Limited
Robert Martin People Lead, recoveriescorp On-demand session 6 How to secure your interest and get paid when you Peter Mills MICM CCE Security options can't register retention of title (e.g. consulting Special Counsel, Thynne + other than PPS services, storage and logistics services, IP licenses). Macartney New e-invoicing Eric Maisonhaute MICM protocols perfecting Understand the advantages of being an early Director - Accounts Receivable invoice delivery and adopter of the peppol standard for e-invoicing. 12:30 pm - Solutions, Esker integrity 1:00 pm Summer is coming, but we will have an economic Simon Bligh winter first. Join illion's Simon Bligh and Chief Executive Officer, illion Winter is coming AlphaBeta's Dr Andrew Charlton to hear why things will get worse before they get better...and what you Andrew Charlton can do to ride out the storm. Director, AlphaBeta Australia On-demand session 7 Diana Ennis Understand what is generating complaints to Maximising positive Executive General Manager - ensure you are meeting customer expectations not customer outcomes Resolution, Australian just minimising complaints. Financial Complaints Authority In this session, Jason Harris will discuss rescue and 1:30 pm - restructuring options for SMEs, including potential 2:00 pm law reform. Jason Harris Corporate rescue for Professor of Corporate Law, SMEs This presentation is based on research undertaken for Jason’s PhD thesis that included speaking to The University of Sydney AICM members about their views on voluntary administration and corporate rescue.
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Tina Winchester Protecting your best How to protect yourself and your team's mental Mental Health Director, asset health. Mentally Well Workplaces Live panel sessions Ricky Forster MICM CCE Head of Lending & Collections, Study Loans How we interact with customers has never been 2:30 pm - Live panel 4 - more important. Ask how you can engage with Craig Butler MICM 3:00 pm Customers customers, empower your team, protect your Credit Strategy Manager, businesses brand and achieve results Synergy
Nikki Dennis MICM Managing Partner, SalesCRED John Winter Chief Executive Officer, Australian Restructuring Insolvency & Turnaround Association (ARITA)
Andrew Spring MICM Increased risk but lowest insolvencies since the 3:05 pm - Live panel 5 - Partner, Jirsch Sutherland GFC and new insolvency processes on the way, ask 3:35 pm Insolvency the questions you need to know. Paul Shaw National Manager Regulation & Enforcement, Australian Financial Security Authority
Jason Harris Professor of Corporate Law, The University of Sydney Anna Taylor MICM Principal, Results Legal
There comes a time creditors need to consider Mark Logue MICM CCE 3:40 pm - Live panel 6 - Legal debt collection, legal recoveries and insolvency to Debt Collection Specialist and 4:10 pm Enforcement obtain payment. Our panel discusses your Joint Managing Director at questions. AMPAC Group
Malcolm Field Director, SV Partners 4:10 pm - Virtual networking 4:40 pm
Thursday, 22 October 2020 Time Topic Description Speakers Live keynote session 4 Moses Samaha MICM - Executive General Manager Australia & New Zealand, Equifax COVID-19 has created an economic shock. However, impacts vary by industry and location. Ross Lambie Factors driving 10:00 am - With government support packages and temporary Hardship & Vulnerability personal and 11:00 am measures lessening, will this stimulus have a corporate risk Mark Thirlwell positive impact or push the problem down the Chief Economist, Australian track. Institute of Company Directors (AICD)
Nerida Conisbee Chief Economist, REA Group
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10:00 am - Virtual networking 10:30 am On-demand session 8 Fiona Guthrie AM Executive Director, Financial Identifying and Identifying vulnerability when customers aren't Counselling Australia responding to talking to you. How to protect yourself, your team vulnerability and your customers. Julie Barrow Coordinator, Financial Counselling Development Karl Turner How new phoenix The new legislation introduces creditor defeating Chief Operating Officer, 11:30 am - legislation protects dispositions. Understand how and when this may Executive Director Policy & 12:00 pm creditors help you get paid. Risk Management, Australian Finance Industry Association Access to accurate data is vital to good credit decisions. The ASIC registry is being replaced Naomi Westwood Improving the under the Modernising Business Registers Assistant Commissioner & integrity of corporate Program to increase the integrity of data and Director, Australian Taxation data introduce rigorous director identification. Office Understand how this might benefit your credit decisions. On-demand session 9 Understand what’s really happening in the economy at the moment, including how current, future and potential developments will impact how Reducing risk in the Patrick Coghlan MICM you mitigate exposure and risk. The session covers COVID-impacted Chief Executive Officer, potential foreclosures of SME homes, the latest climate CreditorWatch government relief measures, overhaul of bankruptcy laws, proposed end of COVID safe harbour, and more. Anna Taylor MICM Credit professionals who already utilise a strategic Principal, Results Legal approach to legal enforcement have quickly Maria Schandl MICM CCE How to adopt a adapted to the Temporary restrictions to legal National Credit Manager, strategic approach enforcement during COVID-19. Learn from Stoddart Group to legal enforcement successes (and some failures) of our panel to uncover strategies you could adopt to get the best Tony Pilimon MICM
results. National Credit Manager, 12:30 pm - Rexel Holdings Australia 1:00 pm Peter Morgan MICM CCE Director, Byron Thomas Recruitment
Simon Holloway Head of Operations, Holcim Australia What managers look COVID has highlighted the need for cohesive teams for when building a to work autonomously and remotely. How to build Gregg Odlum LICM CCE team a culture of clear and efficient communication. Shared Services Manager, Automotive Holdings Group (AHG)
Jennifer Purcell Human Resources Manager, Encore Event Technologies APAC
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On-demand session 10 Craig Butler MICM Credit Strategy Manager, Synergy
Impacts of COVID-19, Managing volumes, changes Arthur Tchetchenian MICM Hardship in 2020 past and approaching. CCE Credit Manager, TAFE NSW
Suzanne Lucas FICM CCE Director of Finance, Coogans Trevor Goodwin LICM CCE, Credit Team and Be inspired by our 2020 finalists. Find out what it National President, AICM Young Credit 1:30 pm - takes to be recognised and become a finalist in the Professionals of the Debbie Leo MICM 2:00 pm industry’s most respected awards. Year General Manager Corporate Accounts, Equifax People are tired, emotionally and physically. Credit professionals will continue to be impacted by the The Intersection of uncertainty in their personal lives and challenges mental health, they deal with at work. Jo Marshall psychological safety By helping us understand Psychological Safety and Chief Culturiser, Culturise and successful Mental Health in the workplace, Jo will provide business practical ways to find energy, to lead ourselves and our teams for wellness and most importantly sustainable business success. Live panel sessions Nick Pilavidis CEO, AICM
Julie Barrow Live panel 7 - Join Credit Professionals and a Financial Counsellor Coordinator, Financial 2:30 pm - Hardship and to discuss how to support customers experiencing Counselling Development 3:00 pm Vulnerability financial hardship and vulnerability. Troy Mulder MICM CCE WA Division President & Manager, Customer Operations Debbie Leo MICM General Manager Corporate Accounts, Equifax
Tina Winchester Our leadership and professional development Mental Health Director, 3:05 pm - Live panel 8 - Peak experts answer your questions on how to maintain Mentally Well Workplaces 3:35 pm Performance peak performance. Jo Marshall Chief Culturiser, Culturise
Jane Stafford General Manager Credit Operations, Thorn With increased risk and uncertainty you need the 3:40 pm - Live panel 9 - Data data and technology to efficiently manage your
4:10 pm and tech portfolio. Those in the know answer the questions you needed asked. 4:10 pm - Conference close 4:40 pm
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Presenter
Alice Carter MICM CCE Partner, Lynch Meyer Lawyers & SA Division President
Alice practices in Lynch Meyer Lawyers insolvency and debt recovery team. She has a busy debt collection practice and focuses on providing local and interstate clients with exceptional service levels by ensuring she understands their business to deliver commercial advice and outcomes in the most cost-effective way.
Alice has assisted in representing creditors in resolving and/or defending unfair preference claims, acted for individuals in respect of bankruptcy, company’s in respect of liquidation, and provided advice in respect of the Personal Properties Security Act. Alice regularly appears in all Court jurisdictions for debt collection, personal and corporate insolvency.
In 2017, Alice was recognised as the Australian Institute of Credit Management’s Young Credit Professional of the Year for South Australia. Alice is the President of the Women’s Insolvency Network of South Australia (winSA), President of the South Australian division of AICM and a member of ARITA. In 2016, Alice became a Certified Credit Executive.
Alison Said MICM Credit & Payments Manager, AGL Energy
Alison Said is the Credit & Payments Manager at AGL Energy. Prior to joining AGL in 2018, Alison also held senior credit roles at IAG & Pacific Brands. In 2012, Alison was awarded the AICM Young Credit Professional Award Vic/Tas.
In 2014, Alison’s IAG Credit team was selected as a finalist in the AICM Credit Team of the Year. More recently, Alison led her AGL Credit team to be crowned the 2019 AICM Credit Team of the Year. Alison has been an active member with the AICM since 2011 and has held various Vic/Tas Council roles on the Vic/Tas Council since 2012.
Currently, Alison is busier than ever at home on maternity leave with her 6-month-old son Ari, and 4-year- old daughter Zoe.
Andrew Castledine MICM Head of B2B Commercial, Equifax
Andrew joined Equifax in 2011 and leads the B2B Commercial Segment. Andrew's team is responsible for building strong relationships with some of Australia's largest corporate entities. Providing trusted advice and insights into the commercial risk market in Australia.
Andrew Charlton Director, AlphaBeta Australia
Andrew Charlton is one of Australia’s leading economists. As Co-founder and Director of AlphaBeta, he leads a strategic advisory business serving some of Australia’s largest businesses. Andrew previously served as Senior Economic Adviser to the Prime Minister. He holds a Master's and Doctorate in Economics from Oxford Economics where he was a Rhodes Scholar.
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Andrew Spring MICM Partner, Jirsch Sutherland
Andrew has a wealth of experience in all facets of domestic and international business restructuring and insolvency. Andrew has over 20 years’ experience in corporate recovery and insolvency gained through working in Australia and the UK, where he assisted distressed businesses. He joined Jirsch Sutherland in 2011 and in 2015 received the Consultant of the Year NSW Pinnacle Award from the Australian Institute of Credit Management. Andrew holds expertise in:
• Independent business reviews • Reconstruction and turnaround consulting • Business sales and asset divestment • Profitability reviews • Cross border insolvency • Voluntary Administrations • Deed of Company Arrangements • Receiverships • Liquidations
Anna Taylor MICM Principal, Results Legal
Driven by a desire to achieve outstanding results in every matter, Anna has been providing clients with successful outcomes in commercial litigation, specialising in legal recovery, commercial litigation and insolvency (both personal and corporate).
Client-focused in her approach, Anna handles all matters with the highest level of attention to each client’s individual requirements.
Experienced in both state and federal court jurisdictions, Anna’s record demonstrates a clear ability to resolve matters quickly and efficiently whilst promoting the client’s objective at all times.
Arthur Tchetchenian MICM CCE Credit Manager, TAFE NSW
Arthur has almost 30 years of experience as a credit professional having worked across a number of industries mainly healthcare & pharmaceutical, home entertainment, roads and transport and more recently education in his current role as the Credit Manager at TAFE NSW.
Arthur has served as a councillor on the AICM NSW Council for the past 12 years, he is also a delegate on the AICM Consumer Credit Advisory Committee and holds a CCE qualification since 2012.
Outside of credit Arthur passionately supports the St George Dragons and enjoys spending time with his family.
Ben Gauntlett Commonwealth Disability Discrimination Commissioner, Australian Human Rights Commission
Ben Gauntlett commenced his term as Disability Discrimination Commissioner at the Australian Human
Rights Commission on May 7, 2019.
As Disability Discrimination Commissioner, Ben has presented to the United Nations Committee on the Rights of Persons with Disabilities in Geneva, presented at the United Nations Conference of State Parties in New York and was a witness before the Royal Commission into Aged Care Quality and Safety. Ben is a quadriplegic following a schoolboy rugby union accident aged 16 in Perth, Western Australia. He has the experience of a person living with a disability and accessing care in Australia (Western Australia, Victoria, New South Wales and the Australian Capital Territory), the United Kingdom and the United States of America.
Prior to being appointed as Disability Discrimination Commissioner, Ben worked as a barrister in Western Australia and Victoria with a broad ranging practice. He has also worked as an associate to the Honourable Justice Kenneth Hayne AC at the High Court of Australia, as Counsel Assisting the Solicitor-General of the Commonwealth and taught law in Australia and the United Kingdom.
Ben holds undergraduate degrees in Law (Hons) and Commerce from the University of Western Australia, and was awarded the Rhodes Scholarship for Western Australia in 2003. He also holds a Master of Laws from New York University and a D.Phil. in Law from the University of Oxford.
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Bob Sparshatt Chief Data Officer, Data & Analytics Australia/New Zealand, Equifax
Bob is a data professional with over 20 years global experience across some of the world’s largest data/database organisations. He has extensive experience in data strategy, data procurement, supplier management, data governance, data quality, analytics, database marketing, credit and product management Bob started with Experian (UK), before moving to Pacific Micromarketing (Australia) where he managed the development of their data and software products. He then joined Acxiom where he led their data product team and ran their data partnership program
As Equifax’s Chief Data Officer Bob is responsible for delivering the acquisition, ingestion and management of Equifax’s data assets, driving high data quality standards and maintaining accurate data linkages; while leading a strong data governance function.
Carla Eldridge MICM CCE National Credit Manager, Australian Liquor Marketer
Carla has been involved in credit for 25 years in various roles predominantly in the beverage and alcohol industry.
ALM supplies over 12,000 customers and is the largest broad range liquor wholesaler in Australia with 14 distribution centres located in each state and territory in Australia and New Zealand. Major highlights include centralising the credit function to Brisbane in 2016 although head office is located in Macquarie Park, NSW.
Carla leads a team of 20 and is very passionate about credit and the industry, supporting independent business.
Carla holds an AICM Diploma in Financial Services, awarded the Les and Peg Crook 2010 Award of Excellence. A strong advocate of AICM, believing it forms a great platform for any credit professional. Carla holds a certificate of accreditation in mental health first aid and is a first aider at Metcash, Crestmead branch.
Outside of a very busy credit environment Carla lives on the Gold Coast enjoying her downtime at the beach with family and friends.
Craig Butler MICM Credit Strategy Manager, Synergy
Craig joined Synergy (Western Australia’s largest integrated electricity generator and energy retailer with more than 1.1 million customers) in June 1985 and has worked in several areas including Field Services, Gas and Electricity Distribution, Retail and Collections over more than 35 years.
Craig has more recently been a part of multiple cross functional teams operating under the ‘Agile’ Way of Working focusing primarily in the design, creation and deployment of a new Risk Based Collection Strategy with a focus on providing dynamic, agile customer centric solutions.
Craig is currently a SME represented the ‘Customer Experience’ team in the development of multiple Hardship programs to provide a positive and engaging experience where Synergy’s most vulnerable customers receive timely assistance through multiple channels and developing trust with customers and partners
Daniel Turk MICM Practice Head Commercial, TurksLegal
Daniel joined TurksLegal in 2005 and is the practice head of our Commercial Disputes & Transactions Group. Daniel has over 17 years of experience in the areas of trade credit, commercial litigation and insolvency. Daniel represents insurers, large corporates, SMEs and insolvency practitioners.
Daniel is a leading expert in the rights and obligations under the Personal Property Securities Act 2009 (“PPSA”). Daniel has represented various trade creditors and insurers in relation to high profile insolvencies including Clive Peeters, Angus & Robertson, Borders Bookstores, Timbercorp, WOW Sight and Sound and Retravision.
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Debbie Leo General Manager Corporate Accounts, Equifax
Debbie Leo joined Equifax in 2004 and has held various management roles in both consumer and commercial risk management.
Throughout her extensive risk management career spanning over 30 years, she has held prominent sales, operations and outsourcing roles with Australian credit reporting agencies. In her current role at Equifax, Debbie’s team of 48 Sales Executives support and deliver solutions to customers across 18 different sectors.
Debbie’s focus and passion for helping her customers has led to her involvement in the AICM’s Women in Credit initiative, which has grown in reach to over 700 attendees this year. Debbie has been a judge for the Credit Team of the Year Award since 2012.
Debbie’s qualifications include an MBA from UTS and is a member of the Australian Institute of Company Directors. Currently Debbie sits on the boards of The AICM and Creditworks Pty Ltd.
Diana Ennis Executive General Manager - Resolution, Australian Financial Complaints Authority
Diana Ennis has over 30 years’ experience as a lawyer. Prior to becoming Executive General Manager Resolution, Diana held various senior positions at one of AFCA’s predecessor schemes, the Financial Ombudsman Service (FOS).
Before joining FOS, Diana worked as a private commercial litigation lawyer. Diana holds a Bachelor of Arts and Bachelor of Laws from the University of Melbourne. She was admitted to practice as a barrister and solicitor of the Supreme Court of Victoria and High Court of Australia in 1984. She has also completed a Graduate Certificate of Management at Harvard and is a trained mediator.
Eric Maisonhaute MICM Director - Accounts Receivable Solutions, Esker
Eric has 24 years of experience in helping companies automating their business processes across Europe, US and Australia/New Zealand, with a particular focus on Procure-To-Pay and Order-To-Cash processes. After having started at Esker HQ in Lyon, France in 1996 where he was in charge of the International Technical Support, providing advanced support for all Esker subsidiaries and partners worldwide, he joined Esker Australia in 2003 where he helped selling and implementing Esker's solutions at Johnson & Johnson, Travelex, James Hardie, Orica, Siemens, etc. In 2009, Eric went back to Esker HQ to lead the implementation
of Esker projects across Europe for large customers such BASF, Linde Gas, Thomson Reuters, Honeywell, etc.
As it sometimes happens in life, an opportunity to work for a start-up specialised in e-Invoicing and Supply Chain Finance in San Francisco led him to leave Esker. After few years, he and his family realised they were missing Australia too much and decided to come back to Sydney. After few years working for SAP Concur, Eric re-joined Esker Australia in October 2018 in order to develop the portfolio of Accounts Receivable solutions and launch new Esker AR solutions on the ANZ market.
Eric holds a Master from INSA Lyon, ranked as one of the best Engineering School for Computer Engineering in France.
Fiona Guthrie AM Executive Director, Financial Counselling Australia
Fiona started her career in consumer advocacy as a voluntary financial counsellor at Caxton Legal Centre in Brisbane, and in 1990 helped set up the Financial Counsellors Association of Queensland.
She has now been involved with the consumer movement for over 30 years, including a number of years on the executive of the Consumers’ Federation of Australia. She’s a former board member of Energex Retail, the Insurance Ombudsman Service and the Financial Ombudsman Service, and a former chair of ASIC’s Consumer Advisory Panel.
She joined FCA as CEO in mid-2009, is a member of the boards of Way Forward Debt Solutions, consumer advocacy group, Choice and the Queensland Competition Authority. She also represents FCA on the ACCC’s Consumer Consultative Committee. She holds a B.A., L.L.B and M.B.A. and in 2017 was a recipient of an Order of Australia for significant service to the community through social welfare and financial counselling roles.
Fiona’s passion for fairness and belief that everyone deserves a fair go drives her work. Her vision is to strengthen FCA’s role as a trusted voice around financial hardship, and to secure adequate and sustainable funding for financial counselling.
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Gavin McCosker Deputy Chief Executive, Australian Financial Security Authority
Gavin McCosker joined the Australian Financial Security Authority (AFSA) in 2009 and until January 2016, was Chief Operating Officer. In this role, Gavin oversaw corporate support teams including Finance, People and Capability, Information and Communications Technology Services, Client Services and national administration and governance functions.
Gavin was appointed as the PPS Registrar on 31 October 2014 and was responsible for the operations of the Personal Property Securities regime and was the senior executive responsible for defining our approach to the development of organisational strategy. Gavin also maintained responsibilities as Chief Audit Executive and Agency Security Executive.
In January 2016, Gavin transferred to take up the position of Senior Financial Sector Specialist with the International Finance Corporation (IFC), an arm of the World Bank. In November 2017, Gavin returned to AFSA as our Chief Operating Officer. He is now AFSA’s Deputy Chief Executive, Chief Operating Officer and Registrar of Personal Property Securities.
Gavin holds Masters of Business Administration and Bachelor of Commerce degrees and is a member of the Australian Institute of Company Directors.
Gregg Odlum Shared Services Manager, Automotive Holdings Group (AHG)
Gregg is an experienced shared services manager with a demonstrated history of working in the chemicals industry.
Gregg is skilled in negotiation, credit risk, management, risk management, and customer service. He is a strong business development professional with a bachelor's degree focused in business, management, marketing, and related support services from the University of Newcastle.
James Neate LICM CCE Partner, Lynch Meyer Lawyers
James is a senior Lawyer who has been active in the AICM for 25 years in a series of roles as educator/presenter, State Councillor, Division President, Director of Legal Affairs and as National President until October 2018.
James acts for creditors, collection agents and all types of insolvency practitioners and so understands the whole credit cycle from every perspective.
He has combined his professional working life with his involvement with the AICM given the ever-increasing complexities of specialist credit/ recovery/ PPSA/ insolvency law. James acts nationally to protect creditors. He brings to bear his broader experience in acting for creditors or insolvency practitioners. There is not a commercial/ recovery/ insolvency dispute that James has not seen from the inside from every angle for all the stakeholder players.
Jan Stieger Executive Director, Receivables Management Association International
Jan Stieger, CAE, a 30-year veteran of association management, serves as Executive Director of Receivables Management Association International (RMAI), the trade association representing 550 member organizations in the accounts receivables industry. Jan brings a wealth of experience in financial services, strategic planning, regulatory and legislative issues, international affairs, and credit and risk management. In 2018 and again in 2019, Jan was recognized as one of the 25 most influential women in the accounts receivables management industry.
Prior to joining RMAI in 2011, Jan spent nine years leading the California Association of Collectors (CAC), the state affiliate of ACA International. She previously served in leadership roles with the California Optometric Association and the California Pharmacists Association.
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Jane Stafford General Manager Credit Operations, Thorn
Jane was appointed as General Manager, Credit Operations in October 2019. Jane has group-wide responsibility for Thorn’s operations functions including settlements, operations, governance and collections functions. Jane has over 28 years’ experience in the banking and finance industry with extensive experience in operations management and leading large scale transformation programs. Prior to her appointment, Jane held an executive general management role with a leading banking and insurance company. Jane holds a Graduate Certificate in Business and an Executive Masters of Business Administration from Queensland
University of Technology (QUT). She has also held several Non-Executive Director and leadership roles with business and community organisations.
Jason Harris Professor of Corporate Law, The University of Sydney
Jason is Professor of Corporate Law at the University of Sydney Law School where he teaches and researches in the areas of Corporate Law, Insolvency Law and Contracts. Jason's research is focused on the public and private regulation of financially distressed companies, including debt restructuring, voluntary administration, corporate governance and directors’ duties during financial distress and the regulation of corporate groups. Jason has published widely in these areas with 13 books and over 90 papers in scholarly and professional journals. Jason’s research is frequently cited in Australian courts, including the High Court
of Australia as well as in Commonwealth parliamentary committees and by academic works in Australia and internationally. Jason is an active participant in law reform initiatives through his policy work with the Governance Institute of Australia, the Australian Institute of Company Directors and the Corporations and Insolvency Committees of the Law Council of Australia.
Jennifer Purcell Human Resources Manager, Encore Event Technologies APAC
Jennifer is an experienced HR Manager and Recruitment Specialist with a demonstrated history of working in the financial services and media industries.
Jennifer is skilled in recruitment, HR business partnering, performance management, employee engagement, reward & recognition, WHS, investigations, policy writing and executive search. She is currently completing an MBA at Macquarie Graduate School of Management (MGSM).
Jo Marshall Chief Culturiser, Culturise
With a strong background in management and executive leadership, Jo Marshall is the ANZ expert on creating great workplaces for ALL people.
Jo is the only person in ANZ uniquely combining the practical leadership tools that simultaneously achieve improvements in values and behaviours, individual and cultural resilience, safety, accountability and leadership skills. These tools rapidly step to change your organizational culture. Working with Jo will leave you with high performing teams, self-sustaining culture and a better bottom line.
Specialties: Resilient Cultures, Culture Mapping, Diversity and Inclusion, Cultures of Safety, Emotional Intelligence, Unconscious Bias, Leadership Coaching, Performance Management, Public Speaking, Customer Service and Sales Strategy and Training, Franchisee Engagement and Training.
Joe Zubcic Senior Executive Leader, Small Business Engagement & Compliance, Australian Securities and Investments Commission (ASIC)
Joe leads ASIC’s Small Business Engagement and Compliance (SBE&C) team. The team is focused on helping small businesses understand and comply with their legal obligations under the Corporations Act. The SBE&C team engages with key small business stakeholders, helps registered liquidators secure company books and assets and conducts risk-based surveillances, enforcement and policy work. The team is also focused on tackling illegal phoenix activity.
Joe has extensive regulatory and enforcement experience and has held senior leadership roles in ASIC’s Corporations and Corporate Governance Enforcement team. Before joining ASIC, he held several senior positions at Victoria Police. Joe holds an Executive Master of Business Administration, Diploma of Applied Finance and Bachelor of Arts.
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John Winter Chief Executive Officer, Australian Restructuring Insolvency & Turnaround Association (ARITA)
John took on the role of CEO of the Australian Restructuring Insolvency and Turnaround Association in February 2014.
John has taken the lead on ARITA’s advocacy and thought-leadership work, fronting many parliamentary inquiries on behalf of the profession and working collaboratively with stakeholders such as Treasury, Attorney-General’s, Productivity Commission, ASIC and AFSA on policy development. John was previously the Head of ACCA Australia and New Zealand. ACCA, the Association of Chartered Certified Accountants, is the global body for professional accountants with close to 600,000 members and students throughout 183 countries.
John’s community service encompassed over 20 years as a volunteer firefighter in the NSW Rural Fire Service, where he served as Captain of a Sydney-based Rural Fire Brigade and was awarded Life Membership in 2014. He was a State Executive (Board) Member of the NSW Rural Fire Service Association from 1998 to 1999.
He was a Councillor on Sydney’s Pittwater Council from 1992-1995, including serving a term as Deputy Mayor.
Josef Busuttil President, FECMA - Federation of European Credit Management Associations
Josef has sixteen years of experience in the Financial Services Sector, starting his career as a bank official and later joined a leading Maltese financial services company, specializing in financial advice. He is also a qualified financial advisor.
Josef is an intuitive lecturer, speaker, and coach, specialising in trade credit management strategies and cash collection tactics that enable business organisations to gain and sustain competitive advantage in the market, whilst ensuring sound cash flow and long-term profit.
Josef was involved in the setting up of the Malta Association of Credit Management (MACM) and has been administering the Association since its establishment in June 2001.
Josef is a member of the Council of Federation of European Credit Management Associations (FECMA) representing the Maltese trade creditors in this European forum. He is an active council member and after twelve years occupying the role of FECMA Vice President, Josef was elected President of FECMA in 2016.
Julie Barrow Coordinator, Financial Counselling Development
Julie is a passionate Consumer Advocate and experienced Financial Counsellor specializing in Family Violence with a lens on economic abuse. She has strong leadership skills and a passion to ensure the growth and sustainability of financial counselling into the future to ensure access for people experiencing financial hardship.
Julie was successful in advocating to the State Government for implementation of instalment payments for vehicle registrations in Victoria (announced and implemented in January 2018).
Julie represented Financial Counselling Australia on the ASIC Consumer Advisory Panel (2018-2020). She currently sits on the Advisory Group, Preventing Financial Abuse of Women, for the Office for Women, Department of Prime Minister and Cabinet as part of the Fourth Action Plan of the National Plan to Reduce Violence against Women and their Children 2010-2022.
Julie was the former Chair of the Financial Counselling Victoria Board (2016-2019) joining the Board as Treasurer in September 2015 during which time she served as Victorian State Representative on the Financial Counselling Australia Representative Council. Kari Mastropasqua Chief Data & Analytics Officer Australia & New Zealand, Equifax
Kari Mastropasqua is a forward-thinking analytic professional with 15 + years’ experience in the field. In her current role as EGM Data & Analytics A/NZ, she leads a team of 75+ data and analytic professionals who provide insights that make a difference to Equifax clients across the region.
She is a people focused leader who creates impact through being market led, evolving organisation capabilities and educating on the power of data and analytics to drive better decision making. As a leader of large teams, she places high importance on rallying a team around a strong vision, creating a culture that encourages innovation with purpose and building strong relationships through trust and transparency.
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Karl Turner Chief Operating Officer, Executive Director Policy & Risk Management, Australian Finance Industry Association
Karl is a highly experienced leader and valued business advisor in the risk management, consulting and banking industry.
Karl is currently Chief Operating Officer for Australia’s largest financial services association, AFIA. Has been a Group Chief Risk Officer for an ASX Listed Entity with deep expertise in credit, conduct, operational and compliance risk.
Has extensive experience in tactical and strategic advice to retail, wealth, small, medium and institutional financial services clients.
He is a customer focused, solution oriented professional who has a strong performance history of credit and conduct risk management, governance, executive coaching, strategic thinking, new business development and end to end product management that has consistently delivered significant customer, business and employee benefits for major companies in Australia and internationally.
Karl is active in supporting and building awareness of indigenous issues. He is a mentor to former year 12 indigenous school children, works to educate politicians, lawyers and land councils on awareness of indigenous issues and how to improve access to funding for these communities.
Kevin Shaw Creditor Strategy Manager, Money and Pensions Service
The Money & Pensions Service (MaPs) is a UK government body. Included in its statutory responsibilities is improving the financial wellbeing of the UK and co-ordination of the debt advice sector. MaPS is the biggest single funder of debt advice in England. https://moneyandpensionsservice.org.uk/
Kevin leads on MaPS strategy and policy in matters relating to creditor debt recovery practices and support for those in financial difficulty. He has previously worked for creditors in the financial services and utility sectors for over 20 years, and specialises in debt management operations, project management and strategic relationships with the debt advice sector.
Lisa Nelson Group Managing Director, Equifax Australia and New Zealand
Lisa was appointed Group Managing Director at Equifax Australia and New Zealand in August 2019. Prior to this appointment, Lisa held the role of President, Equifax Canada from January 2015, where she led a team of over 1,000 employees focused on driving innovation and insights designed to help customers win in their markets.
Investing in a positive client experience built on three key enablers of: employee engagement, technology and innovation, Lisa tripled the annual growth of the Canadian operation during her tenure. Lisa also held the role of Senior Vice President of Enterprise Alliances for the core U.S. Equifax business (USIS). Prior to joining Equifax, Lisa was Vice President of Global Scoring Solutions for FICO, overseeing the sale and delivery of scoring services to clients worldwide. She also held executive positions with FIS and Deluxe Corporation.
Malcolm Field Malcolm Field, Director
Malcolm has 20 years’ experience in personal and corporate insolvency plus 7 years business management in the road transport industry. He is a strong advocate for negotiated outcomes over formal assignments where possible and is known for his straightforward commercial advice.
His practice focusses on SME, predominantly bankruptcy practice plus some liquidations and advisory work. An ARITA member for over 10 years and a strong supporter of the AICM, Malcolm is proud of his team’s ability to cut-through difficult scenarios with a view to better creditor outcomes.
Maria Schandl MICM CCE National Credit Manager, Stoddart Group
Maria is the National Credit Manager of Stoddart Group where she has been for nearly 10 years and has been in the Credit industry for over 18 years.
She has a Cert IV Financial Services (Credit Management) & Diploma Financial Services (Credit Management) and has been an AICM Member for 15 years. Maria was announced as the QLD Young Credit Professional (YCP) in 2004 and won the National YCP award in 2009. Maria is also an alternate Director of the BICB, a member of Qld Council and a member of the WINC committee.
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Mark Logue Debt Collection Specialist and Joint Managing Director, AMPAC
Mark Logue is Debt Collection Specialist and Joint Managing Director at AMPAC. Mark has over 30 years of experience in debt recovery and credit reporting, covering all segments of industry and commerce throughout Australia and overseas.
AMPAC's clients include some of Australia's highest-profile private and public sector organisations where credit risk management and the recovery of overdue debt is a high priority.
Having been involved as director and shareholder in the formation of 3 successful debt recovery businesses, Mark is experienced in business improvement and performance management methodologies as they relate to debt recovery in commercial and consumer credit risk management.
Mark was recently awarded AICM’s 2020 CCE Dux, which is presented to the years new CCE with the highest standard assessment.
Mark Robinson Senior Adviser, Insolvency at dVT Group
Mark has over 25 years of experience in the areas of turnaround and insolvency, as well as strategy, operations and risk management. He has spent many years liaising with domestic and foreign professional associations, government regulators and law makers.
He is a commercially focused professional with a solid track record in stakeholder management and consistently delivering focused strategies, whilst remaining adaptable and approachable.
Mark relishes the challenge of identifying and implementing the best solutions. He attributes his success to his passion of working at the coalface with clients and stakeholders and leveraging his wealth of experience and networks to deliver great outcomes.
Mark Thirlwell Chief Economist, Australian Institute of Company Directors(AICD)
Mark Thirlwell joined the Australian Institute of Company Directors (AICD) as Chief Economist in February 2019.
Previously, Mark was Head of Research at the Australian Trade and Investment Commission (Austrade), where he supervised a team delivering research and analysis of Australia’s international trade and investment profile, including Tourism Research Australia. Prior to that appointment, Mark had served as Austrade’s Chief Economist for four years.
Before his time at Austrade, Mark spent ten years as the inaugural Director of the Lowy Institute’s International Economy Program. He was also a Fellow at the Institute’s G20 Studies Centre. Mark started his career as an economist at the Bank of England and subsequently held senior economist positions with JP Morgan and Efic (now Export Finance Australia).
Mark holds economics degrees from Oxford and Cambridge universities and qualification in Applied Finance from Macquarie University.
Matina Jewell Military Trailblazer & Former UN Peacekeeper
Major Matina Jewell (Retired) CSP is a transformative leader providing life-changing perspective from the front-line of leadership, resilience and change. Matina earned military accolades working in some of the toughest environments on earth and her courageous decision making, values-based leadership and vision for empowering teams continue to transform organisations globally as a leadership strategist. Matina’s international leadership keynote presentation is more than just another incredible life story. Complete with enthralling footage shot first-hand on the front-line, the opportunity is afforded for life-
changing perspective on leadership and the resilience to thrive through change.
Named in the ‘Australian Financial Review 100 Women of Influence’, Matina is also a Telstra Business Awards Finalist and was named a CPA Australia ‘Top-10 Smart Thinker’. Among her honorary roles, Matina is a founding Ambassador for Project Thankful, a movement partnered with the United Nations to help empower women and children globally. Matina has been featured on the ABC’s Australian Story, is a best- selling author and her life story has been optioned for a feature film.
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Melissa Jarvin MICM Senior Associate, TurksLegal
Melissa is a Senior Associate in the Commercial Disputes & Transactions group in TurksLegal’s Brisbane office with the majority of her practice being focused on trade credit recoveries for large creditors and trade credit insurers. Melissa has a great track record when it comes to recovering debts for her clients and isn’t afraid to get creative in order to maximise her clients’ chances of recovery.
Prior to joining TurksLegal, Melissa has spent 4.5 years working at Brisbane-based commercial law firms specialising in commercial disputes. Her expertise includes contractual disputes, debt recovery, insolvency, employment law and competition and consumer law. Melissa is also experienced in the very specialist area of horticulture produce law.
The Hon Michael Sukkar MP Assistant Treasurer, Australian Government
Michael Sukkar was first elected to the Australian Parliament in 2013 as the Member for Deakin. In May 2019, he was sworn in as the Minister for Housing and Assistant Treasurer having previously served as the Assistant Minister to the Treasurer since 2017. Michael has a Bachelor of Laws and Bachelor of Commerce from Deakin University and a Master of Laws from the University of Melbourne.
Prior to entering the Parliament, Michael spent seven years working as a lawyer with the firm Ashurst Australia (then known as Blake Dawson Waldron), where he was a Senior Associate. In this role, he advised many of Australia's most successful individuals and largest corporate groups. Before then he worked as a Senior Consultant with accounting firm PricewaterhouseCoopers where he also specialised in tax.
Michael has previously served on a number of parliamentary committees, including as Chair of the Parliamentary Joint Committee on Intelligence & Security, as well as Chair of Parliamentary Joint committee on Corporations and Financial Services.
Michael is married to Anna and they have two children.
Michael Wright Certified Credit Executive
Michael has been involved with Credit Management for the last 35 plus years having obtained a Diploma in both Credit Management and Administration.
Michael has held positions on various Credit Union boards both in South Africa and New Zealand, and The New Zealand Credit and Finance Institute where he is currently the National President.
Michael is a solutions-driven and commercially astute Credit Manager with exceptional leadership skills, a passion for process improvement and extensive experience in senior credit manager roles across a range of diverse industries.
Michelle Crosby Deputy Registrar and Deputy Commissioner, Commonwealth Business Registry Service Australian Taxation Office (ATO)
Michelle Crosby is the Deputy Commissioner of the Commonwealth Business Registry Service business line and also the Deputy Registrar of the Australian Business Register.
She is currently leading the Modernising Business Register’s Program which is a transformative program of work across multiple agencies to modernise government business registers.
Michelle is committed to developing and supporting flexible working arrangements for staff of all levels. She is an ATO Indigenous Champion and a strong advocate for women in leadership roles at the ATO.
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Moses Samaha MICM Executive General Manager Australia & New Zealand, Equifax
A highly focused and outcomes driven senior executive, with almost 20 years of industry experience in telecommunications, media and data services, delivering customer value from technology and data insights. In this time, I have built a successful career across the B2B and B2C segments with strong competencies in P&L management involving product management & development, sales and strategy. Specialties: * Customer Acquisition & Retention
* Award Winning Product Development & Innovation * Product Marketing Strategy and Portfolio Management * Proven Team Leadership & Employee Engagement * Government Engagement & Liaison * Strong Stakeholder Management * M&A Activity
Naomi Westwood Assistant Commissioner Business Information Services, Commonwealth Business Registry Service Australian Taxation Office (ATO)
Naomi Westwood is Assistant Commissioner within the Australian Taxation Office. Her current role is enabling access to Australian Business Register (ABR) data for government and the public. Naomi is also contributing to the Modernising Business Register program, which will bring together 31 business registers from ASIC and the ABR to create a single business registry dataset and introduce director identification numbers. At front of mind for Naomi is creating an ecosystem where the ABR is a valuable contributor of
trusted business information and whose services are used by business, governments and communities to unlock economic and social value for Australia.
Nerida Conisbee Chief Economist, REA Group
Nerida Conisbee is the Chief Economist for REA Group and one of the leading property market experts in Australia. She is currently the most quoted property commentator in Australia and the third most quoted economist.
Nerida is a columnist for The Australian and Mansion Magazine. She appears every Saturday morning on Sky News, is a regular property commentator on Channel 7’s Sunrise and talks more generally about the state of the economy on ABC News Breakfast. In addition to this, she is quoted and appears in a wide range of media outlets throughout Asia Pacific including digital, print, television and radio. She also provides content for REA Group’s websites including realestate.com.au and realcommercial.com.au.
Nerida is the Deputy Chair of the Construction Forecasting Council and is on the South East Queensland Housing Supply Expert Panel. She sits on the board of Kidnest, a childcare start up and is an adviser to Skelton Projects, a Melbourne based developer. She also provides updates on property market conditions to major Government bodies.
Nerida has more than 20 years of property research experience throughout Asia Pacific and she has held senior positions within commercial agencies and major consulting firms during this time. Her experience covers residential and commercial property from both an investor and occupier’s perspective. Nerida holds a Bachelor of Commerce with Honours and Masters of Commerce, majoring in Econometrics, from the University of Melbourne.
Nick Jenkins Debt Services Solutions Consultant, Equifax
Nick is a Solutions Consultant for Equifax covering Portfolio Management through to Collections and Recoveries. Nick has over twenty-five years of financial services experience, with senior leadership roles across Collections, Sales, Originations/Underwriting and Regulatory Compliance. Nick was responsible for large collections operations for over eight years including the Head of Collections for Australia & New Zealand. Nick has great experience in strategic and operational processes, people management, relationship management and transformation strategy and execution.
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Nick Pilavidis CEO, AICM
Nick is an accomplished credit professional with over 20 years’ experience.
He has held roles in technology, property management and debt collection both in Australia and the UK. Prior to taking on the full-time CEO role at the AICM he was National Credit Manager at Ricoh Australia. Nick was the 2005 Australian Young Credit Professional of the Year and served as a volunteer on the NSW Council and National Board. He holds a CCE and is a CPA.
Outside of credit he enjoys spending time with his family and occasionally finds time to watch a game of Rugby Union.
Nikki Dennis Managing Partner,SalesCRED
Nikki Dennis is Managing Partner of SalesCRED and a specialist in sales/marketing management and credit management solutions.
Nikki’s experience within the credit industry in Australia has spanned almost 20 years mainly within a solutions-based sales and client relationship capacity. During this time, she has held various management, leadership and consulting roles including Sales Director of one of the largest Australian collection agencies, before setting up her own consulting business.
Nikki is committed to developing meaningful and proactive customer focussed partnerships across Commercial, Essential Services, Government (Federal/State/Local) and Banking/Finance sectors and has valuable experience in: - promoting and delivering high-end sales and credit management solutions - assisting clients with the development of internal credit processes and early intervention strategies - aligning sales/marketing and credit strategies for maximum growth - creating tailored solutions for the outsourcing of collections and hardship requirements inline with industry sector legislation and regulation
- organising delivery of collections and vulnerability training to a wide range of organisations Nikki continues to be a regular contributor to various industry publications, demonstrating a clear understanding of key challenges faced by organisations in ever-changing times.
Patrick Coghlan MICM Chief Executive Officer, CreditorWatch
Patrick Coghlan is the CEO of CreditorWatch. In 2010, Patrick became one of the three founding employees of CreditorWatch and helped to shape the innovative product we see today. Throughout the years, Patrick’s industry knowledge has become second to none. His leadership qualities have enabled him to play a key part in developing CreditorWatch’s values and team-spirited culture, as well as drive the company to considerable growth. He also sits on the Business Advisory Panel of ASIC.
Paul Shaw National Manager Regulation & Enforcement, Australian Financial Security Authority
Paul Shaw is the National Manager, Regulation and Enforcement at the Australian Financial Security Authority, responsible for discharging the regulatory and review responsibilities of the Inspector-General in Bankruptcy under the Bankruptcy Act. The enforcement function is responsible for investigating all alleged offences under the Bankruptcy Act and preparing briefs for prosecution. Paul has been in that position since 2013.
Prior to joining AFSA Paul worked for over 20 years at the Commonwealth Director of Public Prosecutions, where he was in senior management and oversaw commercial prosecution matters in NSW including those referred by ITSA (AFSA) and ASIC, which included the HIH prosecutions. Paul Shaw holds both accounting and legal qualifications.
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Paul Walshe CEO, Fair Go Finance
Paul entered the consumer credit market in 2006 and founded Fair Go Finance when he was 35 in 2008, having identified the non-bank personal loan market as an entry point to start a company in the financial services market. From a background in engineering, professional services & private equity, the entry point was to responsibly provide online credit to people across Australia and Fair Go Finance is now a wholly owned part of the SkyCredit group, a Perth based fintech.
Since establishing the Company, Paul and the team have gone through a range of significant industry changes as it has matured including the introduction of the NCCP Act & credit licencing, the switch from desktop to mobile devices and Comprehensive Credit Reporting.
Paul is proud of the team’s ability to adapt and grow during this time and Fair Go has been able to doubled their origination value every 2 – 3 years.
Peter Mills MICM CCE Special Counsel, Thynne + Macartney
Peter Mills is a Special Counsel at Thynne + Macartney Lawyers. His area of expertise for the last 13 years has been in Personal Property Securities Act (PPSA) and related laws, Creditor Recoveries and Insolvency. Peter advises other law firms, controllers (voluntary administrators and liquidators), trade creditors, accountants, SME’s, and subsidiaries of local & overseas companies.
Peter received an AICM National President's Award for education on the PPSA, is a former State President and State Councillor (Qld Division) of AICM, and is a member of the Qld Law Society’s Banking & Financial Services Committee, the PPS Registrar's Industry User's Group and a Working Group Member of the UK Secured Transactions Law Reform Project.
Peter Morgan MICM CCE Director, Byron Thomas Recruitment
Peter Morgan is Director at Byron Thomas Recruitment. Peter started his career in Credit with Kone PLC in the UK before moving to IBM in Australia. After moving from England to the "lucky country", Australia in 2004, Peter changed career paths and started in recruitment at Michael Page International where he was recognised as one of the top billing recruiters.
In early 2009 he made the leap into running my own company and started Byron Thomas Recruitment, specialising in recruiting across the Accounting and Finance space with a specialisation in credit and collections.
In 2010 Byron Thomas Recruitment won the best business services firm, followed by winning the Service Excellence award at the Australian Business Awards in 2015 and the Innovation and Excellence Award in 2016.
Rhys Buzza MICM CCE Finance Shared Services Manager, Reece Australia Limited
Rhys has spent most of his career in Credit Management, starting at a young age and for many years in the FMCG industry. Subsequently and more recently his roles have expanded to be more commercial, including time in Sales and General Management, including in NZ.
For the last 8 years, Rhys has lead the Finance Shared Services team at Reece. His achievements have been centred around driving people and culture success, digitisation and bringing a continuous improvement mindset and passion for Customer-focused outcomes.
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Ricky Forster Head of Lending & Collections, Study Loans
Blessed with an inquisitive nature and a healthy resilience, Ricky is an inspiring leader with over 20 years’ experience in transforming critical business functions to drive the success of any business. With a commercial business focus, he can quickly identify opportunities and then create the culture required to enhance performance and deliver results.
Skilled at finding ever more stringent ways of operating, Ricky can streamline and improve organisational processes, and help organisations become as lean possible. Thriving in a high pressure, fast paced environment, he’s also adept at building influence from stakeholder groups, and encouraging a the challenge of the status quo that leads to exceptional results.
Highly experienced in business transformation, business unit improvement, operational change and change management, Ricky is also at home building and mentoring high performing teams, with an emphasis on credit, collections, service and finance. He’s held leadership roles across a variety of industries including consumer and commercial, non-bank lending, FMCG, media, transport and education. Recently he worked in the Private Equity space, improving and implementing change to drive performance in the credit, collection and service departments at Sensis, Angle Finance and Liberty Financial.
Robert Martin People Lead, recoveriescorp
Robert started with recoveriescorp 14 years ago and previous to that was a jockey. Since joining the company as a collections officer, he has progressed to his current role of People Lead. During his time at recoveriescorp, Robert has led teams in banking, utilities and government and was fortunate enough to guide two teams to win the AICM Credit Team of the Year Award. Robert is currently the People Lead for the CBA team and manages a team of over 30 staff. He is passionate about developing staff to be the best they can be and to uphold a strong, vibrant and engaged team.
Robyn Erskine MICM Partner, Brooke Bird
Robyn Erskine is a Partner of Brooke Bird a Melbourne based Insolvency and Restructuring practice and has been actively involved in the insolvency industry over the last 30 years where she has undertaken a wide range of formal and informal assignments in diverse industry segments. She is a Registered Trustee in Bankruptcy and a Registered Liquidator. Robyn is a director of ARITA where she was President from 2011- 2013. Robyn is also a member of the AICM Vic/Tas Divisional Council and a member of CPA Australia’s Victorian Divisional Council. In January 2015, Robyn was appointed to the International Federation of
Accountants (IFAC) SMP committee where she represents CPA Australia and CAANZ.
Ross Lambie Chief Economist,Australian Chamber of Commerce
Dr Ross Lambie is Chief Economist of the Australian Chamber of Commerce and Industry. Prior to this position he was Chief Economist and Assistant Secretary at the Department of the Environment and Energy. Ross has a deeply held passion and fascination with economics and how it can contribute to improving policy outcomes. His expertise in energy economics is recognised both domestically and internationally, and more recently he has been instrumental in leading the development of a national approach to circular economy for the Australian Government.
Ross’ management experience spans leading teams of economists, analysts and researchers in public sector agencies, and teams of financial market dealers in major New Zealand financial institutions. He has a strong academic background in economics, holding Bachelor degrees in both Accounting and Resource Studies (Economics major), an Honours degree in Economics (First Class) and a Master’s degree in Commerce and Management (Distinction, Economics major). He also holds a PhD in Public Policy and Economics from the Australian National University.
Simon Bligh Chief Executive Officer, illion
Simon is passionate about using data to create value for his customers. Since joining illion in 2016 Simon has doubled revenue, trebled EBITDA, completed 7 acquisitions and led Credit Simple, illion’s digital marketplace, to over 1.6m customers. Simon has worked in Australia and Europe in finance and commercial roles for over 20 years specialising in data, infrastructure and telecommunications
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Simon Holloway Head Of Operations, Holcim Australia
Simon joined Holcim Australia in 2019 and has held various management roles in commercial risk , sales and ops admin and Head Of Operation roles.
Previously to this he spent 17 years at Carlton and United Breweries as the Head Of Order to Cash. Simon ‘s risk management career spans over 27 years and he has held prominent National Credit, Operations and sales admin roles. He also has spent the last 2 years previous to Holcim in setting up an outsourced function based in Delhi, India.
Simon’s qualifications include an MBA, Masters Of Marketing , Masters Of International Business from UTS and has recently completed his Green Belt in Lean Six Sigma from QUT and he sits on the board of the BICB.
Sue Chapple CEO, Chartered Institute of Credit Management (CICM)
Sue is the Chief Executive of the Chartered Institute of Credit Management (CICM), the largest recognised professional body in the world for the credit management community. Before taking up this role, Sue held the post of Director of Strategic Relationships with the CICM – working collaboratively with a number of organisations in the sector, increasing awareness and building partnerships.
With over 25 years experience in operational credit management across finance, utilities and public sector,
Sue is passionate about good business practice, improving cash flow and raising the profile of this critical role within companies and government. She also sits on a number of industry and UK government-led bodies.
Suzanne Lucas FICM CCE Director of Finance, Coogans
Suzanne is a senior credit and finance manager with more than 20 years’ experience managing billion-dollar consumer and commercial finance investments.
Suzanne brings an ability to manage a substantial asset on a customer focused level having worked for Ruralco, Visy and Carlton United Breweries in senior finance and credit positions.
In the last two years Suzanne has been working for W Coogan and Co as the Head of Credit and is now the Director of Finance for Coogans Group Pty Ltd and a responsible manager on their Australian Credit Licence.
Tina Winchester Mental Health Director, Mentally Well Workplaces
Originally from the UK Tina has 25+ years’ experience working in Mental Health Services, predominantly in Service Improvement across primary, secondary and tertiary services in both inpatient and community settings.
Professionally Tina worked closely with the Department of Health and Department of Psychiatry in the UK, heading up Service Improvement Projects to support the National Service Framework for Mental Health. Tina is a Co-Founder and Director at the Career Development Centre and Mentally Well Workplaces, is the Head of Employee Assistance Programs and regular delivers MHFA public and corporate courses and also conducts corporate mental health workshops and regularly guest speaks at seminars and events.
Tony Lane MICM Director, Vincents
Tony Lane is a Director in the Insolvency & Reconstruction division at Vincents and a financial solutions expert, with over 25 years of industry expertise across a range of bankruptcies, voluntary administrations, liquidations and receiverships.
In short, he resolves financial problems for businesses and individuals in a way that is appropriate, efficient, cost effective and relevant to their circumstances. There is no ‘one-size-fits-all’ approach – each solution is individually tailored, bearing a unique approach and delivery. Importantly, he delivers his services in a way that is empathetic, considered and focussed on delivering balanced outcomes that consider the interests of all stakeholders fairly.
At Vincents Tony is supported by one of the strongest insolvency practices in the country – with 7 expert partners and 50 highly skilled staff – within a national firm of over 230 staff at seven office locations Australia-wide.
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Tony Pilimon MICM National Credit Manager, Rexel Holdings Australia
Tony has been in credit management for most of his working life, primarily in the building, construction and engineering sectors, Credit Manager with OneSteel’s distribution businesses in WA and also VIC/TAS, Group Credit Manager at Coates Hire, Regional Credit Manager at Stramit Building Products, Group Credit Manager /Associate at Aurecon Australasia and presently is the National Credit Manager with electrical wholesaler Rexel Holdings Australia.
His passion is in leading credit teams through transformation journey’s and his vast experience in this sector has given him great insight into the make-up of the customers that service it. Relevant to today’s theme, he has been faced with dealing with customer insolvencies and will have a credit manager’s perspective on dealing with this day to day. Away from work you may see Tony with wife Tracy at Randwick or Flemington following one of the seven horses he owns with family and friends, or at the SCG/MCG following his beloved magpies, a Collingwood member for 52 years, his father signing him up when 2yo!
Trevor Goodwin LICM CCE National President, Australian Institute of Credit Management
Trevor Goodwin is the current President of the AICM board and AICM member of 23 years. Trevor has held the position of Manager of Credit Services at National Credit Insurance Brokers Pty Ltd for 24 years and has many years of experience and knowledge in banking, credit management and credit insurance. Trevor is a specialist in accountancy, finance, credit management, credit insurance, customer relationships, sales and staff training, his qualifications include: • Life Member and Certified Credit Executive (CCE) of the AICM
• Fellow of Institute of Public Accountants • Fellow of Institute of Financial Accountants • Fellow of the Financial Services Institute of Australasia • Securities Investigation Agent licence
As a member of the AICM council Trevor helps promote and grow the Institute, educate and train members and encourages member networking. His goal is to continue making a valuable contribution to the industry and business he works for and continue to exceed client expectations.
Troy Mulder WA Division President & Manager, Customer Operations
Troy Mulder has more than 25 years’ experience in all areas of credit management, spanning a diverse range of industries from debt collection, insurance to retail banking and utilities. Troy is a proven and trusted senior credit management professional and people leader whose wealth of knowledge and experience is widely recognised within the credit industry. He is currently a councillor of the WA Division of the Australian Institute of Credit Management and holds the position of Manager, Customer Operations at Alinta Energy. Troy is a strong supported of innovation and continual improvement within credit
management industry and committed to delivering exemplary service excellence and exceptional results.
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