Building Control Services BUILDING CONTROL SERVICES

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The merger of the 6 District and County Councils in April 2009 created the largest unitary authority in the country in terms of area and the largest provider of building control services in the county.

Around forty Surveyors, backed by technical support personnel, provide unrivalled experience on any building regulation subject.

We operate from multiple locations, as shown inside this folder, ensuring a service where expert local knowledge is provided and which is able to respond quickly to your requirements.

The service carries out a number of statutory duties on behalf of the Council, all of which encompass the securing of health, safety, welfare, convenience and the conservation of fuel and power within the built environment.

Our main function is the administration of the Building Regulations and we do this by the provision of an independent Building Regulation assessment service. We are a client focused service who aim to help you to produce a successful building at the end of your project.

This folder is intended as a simple guide to the Building Regulation process; whilst not being totally comprehensive it may address some of the more obvious concerns you have.

If you require any further information please contact any of our offices. CyanMagentaYellowBlack

Building Control – contact details

East 1 Cornwall Council Building Control Services The Building Control Section contributes positively to achieve a healthy and safe environment relative East 2 to the construction and alteration of all types of building. This is achieved by statutory control as well as Central 2 providing advice, information and education services.

We provide an efficient, effective service to assist those involved in the design and construction Central 1 process, whilst providing the users of the building with the knowledge that building works have been inspected by a truly independent service. West In Building Control we recognise the need to provide a service that is responsive to the needs of you the customer. Therefore any suggestions you may wish to make regarding our service will be welcomed. ©Crown copyright 397970

We provide a service that is: West (formerly Penwith and Kerrier) 4 FAST 4 LOCAL 4 PROFESSIONAL 4 PUBLICLY ACCOUNTABLE Planning and Regeneration 4 COMPETITIVE 4 INDEPENDENT Cornwall Council, Dolcoath Avenue, Camborne TR14 8SX Tel: 01209 614420 [email protected]

You can expect: � STAGE OR CONDITIONAL Central 1 (formerly Carrick) Central 2 (formerly Restormel) APPROVALS AVAILABLE Planning and Regeneration Planning and Regeneration � FREE PRE-APPLICATION CONSULTATION Cornwall Council, Carrick House Cornwall Council, 39 Penwinnick Road � QUALIFIED, PROFESSIONAL STAFF � TAILORED LEVEL OF INSPECTIONS Pydar Street, Truro TR1 1EB St Austell PL25 5DR Tel: 01872 224476 Tel: 01726 223456/223481 � PROMPT REPLIES TO CORRESPONDENCE � EFFICIENT PLAN EXAMINATION [email protected] [email protected] (within 10 days) � DIRECT DIAL TELEPHONE SERVICE East 1 (formerly North Cornwall) East 2 (formerly Caradon) � SAME DAY INSPECTION SERVICE � WEEKEND INSPECTIONS (by arrangement) Planning and Regeneration Planning and Regeneration (when notified by 10.00am) Cornwall Council, 3-5 Barn Lane Cornwall Council, Luxstowe House � ADVICE ON ACCESS / DISABILITY ISSUES � FREE COMPLETION CERTIFICATES Bodmin PL31 1LZ Greenbank Road, Liskeard PL14 3DZ Tel: 01208 265658 Tel: 01579 341470 � COMPETITIVE CHARGE RATES � UNRIVALLED LOCAL KNOWLEDGE [email protected] [email protected] AND EXPERIENCE � FLEXIBLE PAYMENT TERMS Website Non-area specific enquiries � CLOSE LIAISON WITH OTHER SERVICES � FREE ADVICE THROUGHOUT THE WORKS Planning and Regeneration Cornwall Council, County Hall � WARRANTIES ON ALL TYPES OF � PERSONAL PROJECT SURVEYOR BUILDING WORK www.cornwall.gov.uk Treyew Road, Truro TR1 3AY � CHOICE OF APPLICATIONS Tel: 0300 1234 151 � STRUCTURAL CALCULATIONS APPRAISED [email protected] IN HOUSE � FULL PLANS OR BUILDING NOTICE

We very gratefully acknowledge the support of the firms whose advertisements appear throughout this publication. As a reciprocal gesture we have pleasure in drawing the attention of our readers to their announcements. It is necessary however for it to be made clear that, whilst every care has been taken in compiling this publication and the statements it contains, neither the promoter involved nor the Publisher can accept responsibility for any inaccuracies, or for the products or services advertised. Designed and published by Ten Alps Publishing, Trelawney House, Chestergate, Macclesfield, Cheshire SK11 6DW. Tel: (01625) 613000. www.tenalpspublishing.com Ref: BIP (August 2011). CONTENTS

Charges For Building Regulation Work.... 3 Full Plans Submission...... 3 Building Notice Procedure...... 3 What Are The Building Regulations?...... 3 How To Make An Application...... 5 Full Plans...... 7 Building Notice...... 7 Exempt Building Work...... 9 Choosing Your Agent and Builder...... 9 Agent...... 9 Builder...... 11 Consider Your Neighbours...... 11 When Building Work Starts On Site...... 13 Completion Certificate...... 15 Work Carried Out Without Building Regulation Approval...... 15 What Else Do We Do?...... 17 Dangerous Buildings...... 17 Demolitions...... 17 Facilities For The Disabled...... 17 Partnering...... 19 Are You Satisfied With Our Service?...... 19 Customer Questionnaires...... 19

1 WExpert R Building Construction & Maintenance Contractors Ltd for Cornwall and the South West • New Builds • Extensions • Renovations & Conversions • General Repairs & Maintenance • Roofing • Scaffolding Mob: 07790 154537 / 07952 249645 / 07765 227463 Tel / Fax: 01840 230312 Email: [email protected] www.wr-construction.com Penkenna Vean, Higher Crackington Haven, Bude, Cornwall EX23 0JY T. W. McCARTEN & SON

Builders and Developers Mini Swing and Dumper

Phone/Fax: 01840 261 746 Mobile: 07721 408595

Trefern, Tremail, Davidstow, Camelford Cornwall PL32 9YA

• Roof Construction • Chimney stacks • Slating • Fascias • Tiling • Guttering • Lead work specialists • Fitting all types of roof • Flat roofing lights and tunnels

Member of the Federation of Master Builders. Quality Workmanship assured. All work completed to the British Standards of Building.

Office hours: 8.30-6.30pm Tel: 01566 785723 Mobile: 07710471525 Email: [email protected] www.bristowandreeve.com CHARGES FOR BUILDING REGULATION WORK

Charges are made to cover the cost of the Building Regulations part of the overall service we provide. Details of the charges are available on our website www.cornwall.gov.uk.

Full Plans Submission

A plan charge is required to be paid when the application is deposited. Once the work has started and the first inspection carried out you will be invoiced for the inspection charge, which covers all subsequent inspections. For some types of work the inspection charge is included with the initial charge.

Building Notice Procedure

The total fee is normally paid with the deposit of the Building Notice. It should be noted that: The charges indicated on the Schedule include VAT. Neither a Full Plans Submission nor a Building Notice are considered valid until the correct fee has been received. Payment for applications can be made by cash, cheque (please make payable to Cornwall Council) or by credit or debit card. Please contact us for further information. Finally, please ensure that you have all the necessary permissions and approvals for the proposed work, e.g. Planning and Listed Building Consent and that you have discharged your obligations under other legislation, e.g. Party Wall Act. If in doubt, please ask.

WHAT ARE THE BUILDING REGULATIONS?

The Building Regulations are a set of specific requirements which ensure that acceptable minimum standards of health and safety are achieved in and around buildings. They also require adequate access and facilities for all people to all buildings as well as specifying measures to control energy consumption.

3 MANTON ELECTRICAL CONTRACTORS LTD

Providing Domestic Commercial, Fire & Security Installations Maintenance and Testing throughout Devon & Cornwall

Tel: 018722 832967 Fax: 01822 834009 Mobile: 07989 324197 E-Mail: [email protected]

Pinewood St Anns Chapel Gunnislake Cornwall PL18 9HL The Regulations are supported by detailed documents, known as Approved Documents, which show guidance on how to implement the specific requirements. It must be remembered that they seek to achieve minimum standards and are not a benchmark of quality of finish. The Approved Documents range from Parts A to P. The following gives an insight as to the areas covered by the Regulations. Part A Structure Part B Fire safety Part C Site preparation and resistance to moisture Part D Toxic substances Part E Resistance to the passage of sound Part F Ventilation Part G Hygiene Part H Drainage and waste disposal Part J Combustion appliances and fuel storage systems Part K Protection from falling, collision and impact Part L Conservation of fuel and power Part M Access to and use of buildings Part N Glazing – safety in relation to impact, opening and cleaning Part P Electrical safety The Approved Documents can be viewed and downloaded from the Government’s Planning Portal website - www.planningportal.gov.uk

HOW TO MAKE AN APPLICATION

You need Building Regulations approval when:

• You erect or extend a building

• You materially alter a building e.g. carry out structural alterations

• You extend or alter a controlled service within a building e.g. install a WC

• You want to change the building’s fundamental use

• The windows and doors in your property are replaced

• Certain works are carried out to domestic electrical systems

• Certain renovation work is proposed

There are two ways you can make a Building Regulation application, either by using the Full Plans or Building Notice routes.

Both application forms are available in either hard copy or as a download to your computer from the Council’s website.

Full Plans

You must use this method if you are proposing work to a commercial building or a building to which the Regulatory Reform (Fire Safety) Order 2005 applies, or you would prefer to have your plans checked in detail and have an approval issued. This may be more advantageous at a later date. Work can start on site as soon as a valid application has been deposited with the Council. A ‘Full Plans’ application will consist of: • Full construction drawings, details and specification. Two copies of the plans are normally required, however if your application is for a non domestic building four copies are required • A completed ‘Full Plans’ application form • A location plan showing the boundary of your site edged in red • The appropriate fee You may wish to use an architect or agent to prepare these details for you especially if you are not familiar with the Building Regulations. Once your application has been validated and acknowledged, a Building Control Surveyor will carry out a full appraisal of the submission. You may be contacted if additional information, clarification or amendment is required. When the submission is found to be satisfactory a formal Approval or Conditional Approval notice will be issued. Your Notice of Approval is valid for three years from the date of deposit of the application.

Building Notice

This can only be used for domestic buildings. It is by far the easiest of the two methods as detailed plans and specification are not required and is ideal for straightforward small projects such as the installation of a bathroom. However, in certain circumstances the Building Control Surveyor may ask for further details to assist them in determining compliance with the regulations. Typically this will happen with projects such as loft conversions or where structural calculations are required to substantiate an element of your proposals. A Building Notice submission will consist of; • A location plan showing the boundary of your site edged in red and if applicable the extent of any proposed extension • A completed Building Notice form • The appropriate Building Notice Charge Once the Building Notice has been validated you will receive an Acceptance notice. It is important to note that this does not in any way give you or your builder prior approval of your proposals even if you have provided details. Close liaison and co-operation between the Council’s Building Control Surveyor and you and / or your builder is essential with the Building Notice procedure.

7 A J Parsons Part P registered • Over 20 years experience T: 07976273991 E: [email protected] W: www.ajparsonselectrical.co.uk 12 Bush Park Launceston Cornwall PL15 9BP

North North Cornwall Cornwall Stone Telephone: 07779 000591

A local business with 20 years experience in working with stone, creating functional and original structures. For a free quote phone 07779 000591 Bodmin Flooring Centre CARPETWORLD LTD Cornwall’s premier, family run ﬂ ooring & bed specialist – proud of our personal service and expert advice – offering you over 25 years experience in the trade Carpets & Flooring See our designer showroom with ﬂ ooring from:

G FREE Estimates G FREE Measuring G FREE Fitting* G FREE Local Delivery *On domestic products only. A surcharge may apply to halls, stairs and landings, bathrooms and vinyls DUNMERE ROAD, BODMIN (Bodmin to Wadebridge Road) Tel: 01208 76859 | Fax: 01208 78644 email: enquiries@bodminﬂ ooring.co.uk www.bodminﬂ ooring.com Open 7 days a week, Monday to Saturday 9am - 5pm Sunday 10.30am - 4pm FREE Parking EXEMPT BUILDING WORK There are certain types of building work that do not require Building Regulation consent before proceeding. The basic criteria for exemption are relatively simple. However, you would be advised to contact Building Control Services for clarification and/or confirmation. The following list will provide sufficient guidance in most cases for you to establish exemption where applicable: 1. A detached single storey building having an internal floor area which does not exceed 30m2, which contains no sleeping accommodation and is a building: a) No point of which is less than 1m from any boundary; or b) Which is constructed substantially of non- combustible material. 2. A detached building having an internal floor area which does not exceed 15m2 and which contains no sleeping accommodation. 3. The extension of an existing building by the addition at ground level of a: a) Conservatory, Porch, Covered Yard, or Covered Way; or b) Car Port open on at least two sides – Where the floor area does not exceed 30m2, provided that in the case of a Conservatory or Porch which contains glazing, that satisfies the requirements of Part N and is at ground level. Should you have any doubts or wish to double check your own conclusions please contact Building Control Services. We will be only too happy to clarify the situation for you and potentially save you considerable difficulties in the future with the sale of your property. The extension of a heating system or electricity supply in connection with any of the above work is not exempt. It is important to note that exempt work under the Building Regulations may require approval under other legislation and in particular Planning Permission and you are therefore advised to contact Planning Services (0300 1234 151). CHOOSING YOUR AGENT AND BUILDER Work you carry out on your property is one of the biggest investments you are likely to make; if you are employing people to submit your application and carry out the building work you should consider your choice carefully.

Agent An agent can help you with the design and technical details and can submit an application for you if you require. The application will contain technical information required by the builder on site and should be submitted well before work commences so that the details can be checked and verified by the Building Control Service. 9 • New Builds • Renovations J-go • Plastering • Block Driveways Building Contractors • Facias & Gutters 01208 869170 • 07774 132832 • Extenstion [email protected] • Roofing ESTIMATES FREE OF CHARGE • Patios milehouse construction We are your one stop shop for all your Construction, Building Repair and Maintenance needs. Providing a quality service. • PLASTERING • CARPENTRY AND JOINERY • GENERAL BUILDING WORKS • RENDERING

18 Ashburgh Parc, Latchbrook, Saltash PL12 4XZ TEL: 00 44 (0) 1752 219238 EMAIL: [email protected] WEB: milehouseconstruction.co.uk

Manufactured Bespoke Timber Frames from your drawing or 4 set kits already designed and priced. Our timber frames are high quality using 195x45 Scandinavian Pine or Spruce timber sourced from renewable forests. They are built to your specification and design and come pre-cut and jointed and if used in conjunction with Panel Vent board and Isover or Knauf insulation it is possible to achieve U values of 0.15. If you would like a free, no obligation quote for a timber frame house or extension please contact us with a copy of your plans and we would be delighted to assist you. When selecting your agent try to get personal recommendations from friends and neighbours, ensure you have a clear idea about what work is to be done, agree a fee and when payment is to be made, agree a timescale for the production of plans and request a copy of the decision notice issued by Building Control.

Builder

A builder will initially use the plans and details prepared by your agent to give a quotation for the work. On site, the plans and details are used to ensure that the finished project is as you imagined and that it complies with the Building Regulations. Try and get quotes from at least three different builders and try to get personal recommendations from friends and neighbours. If possible arrange to view previous work they have undertaken. Be suspicious of anyone offering a cheap deal for cash! Use the JCT (Joint Contracts Tribunal) Building Contract for homeowner /occupier to confirm your agreement with a builder. For a minimal charge the contract confirms the precise arrangements for the work to be done and sets out simply and clearly what is expected from you and your builder. The contract is available from www.cip-books.com or tel: 0870 078 4400.

CONSIDER YOUR NEIGHBOURS

Take a few moments to run through this checklist when planning a project. It could save time and delay later. Are you certain of the exact boundaries of your land? Have you shown a copy of your plans to your neighbour? Have you spoken specifically about the following? • Encroachment of the building or foundations slightly over the boundary • The exact detailing at the junction of walls and roofs between properties • Eaves and guttering overhanging the boundary • New drainage connections • Future access for maintenance and repair • Overlooking windows • The position of new and existing flues and chimneys By giving regard to these issues you will help to avoid the potential for a dispute to occur. The Local Authority has no jurisdiction over these matters and our approval under Building Regulations rarely addresses the legalities of boundaries, rights or ownership. Clearly where the Council has no legal consideration it could be that the additional expense of a Civil Action is borne by the parties in trying to reach a satisfactory resolution.

11 .A.C. Mcarpentry ALL BUILDING WORK UNDERTAKEN COMPLETE RENOVATIONS KITCHENS AND BATHROOMS LANDSCAPE GARDENING PROFESSIONAL AND FRIENDLY SERVICE MARK CALLCUT 01840 261 249 / 07863 599 280 JWSJWS HeatinHeatingg andand PlumbingPlumbing

1 North Coombe Farm, Uphill Callington, Cornwall PL17 7PE

Tel: 01579 363980 Mobile: 07886 450266 Email: [email protected]

Kevin Finnimore Quality Tree Care

• Professional tree surgery and tree felling from garden to estate • Fully insured/free quotations • Tractor mounted 10 by 8 wood chipper • Stump grinder for large/ small stumps • Tractor mounted 8 ton winch • Sites left clean and tidy • 25 years experience Telephone: 01566 776476 Mobile: 07887 803461 WHEN BUILDING WORK STARTS ON SITE

It is very important that we are able to inspect the critical parts of the building work, and this is carried out when we are told that the work is ready (we call this “notify”). Some notification stages of the work are legal requirements (statutory), and there are other stages that we also consider to be important in our assessment of your project. For this reason the Building Control Surveyor will issue you with a Site Inspection Log clearly indicating the stages of work we wish to inspect; this may not include all of the statutory notifications. You may notify us in one of several ways, for example by writing, telephone, fax, email or online methods. We would prefer commencement of work notification in writing. Whilst many inspections are carried out on the same day, (subject to contacting us before 10:00am Monday-Friday) some may require an appointment. Remember that there is a legal requirement to “notify” and there can be considerable problems where omissions are made which prevent the issuing of a Completion Certificate. Failure to give the required notifications could result in enforcement action being taken against you and / or your builder. This will inevitably result in unnecessary inconvenience, delays, disruption, remedial works and additional costs to your project. For this reason it is important that you clarify the responsibility for inspection notices with your builder. Statutory stages of work for inspection notification – for information only, inspection may not be required for all the stages listed: • Commencement • Excavation of foundations • Foundation concrete laid • Damp proof course • Hardcore oversite • Drains before backfill • Drains after backfill • Occupation before complete • Completion of work Typical non statutory stages the Council may wish to inspect can include: • Radon measures • Installation of floor joists • Roof timbers • Steel or timber beams • First fix of electrical installation • Sound insulation measures • Loft conversion structure

13 MOORLAND JOINERY Over 20 years experience in sympathetic repairs, renovations & re-manufacturing of joinery items for older style properties. Not only can we supply joinery, but, we can also offer a fitting service One-offs to short production runs, we also cover barn/chapel conversions, listed buildings renovations, ecclesiastical work & period style joinery for new build Tailor made to the customers individual needs • Windows • Doors • Stairs OLD MILL, DOUBLEBOIS, LISKEARD, CORNWALL PL14 6LD Tel: 0800 3899189 Mobile: 07974047623 Email: [email protected] www.moorlandjoinery.co.uk COMPLETION CERTIFICATE This certificate will be issued to the applicant on satisfactory completion of the works, as approved, in terms of the Building Regulations. The Certificate together with the Approval Notice / Acceptance letter is required when selling a property or any transaction that may call for a property search to be carried out. This might include raising finance or property transfer. The Certificate is not a Guarantee, and neither does it suggest that absolutely everything has been seen or complies. Our surveyors are required to make judgments based upon the previous inspection records and what can reasonably be seen at the time of the visit. The Regulations are technical requirements and rarely does our role extend to the general quality of work.

WORK CARRIED OUT WITHOUT BUILDING REGULATION APPROVAL This is a breach of the Building Regulations and an offence. The penalties for this are, on summary conviction, a fine and possibly enforcement action to remove the offending work. It is possible to ‘regularise’ unauthorised work constructed after the 11th November 1985 and outside the last 12 months. A Regularisation Certificate can be applied for using the appropriate form and relevant fee. Where building work, to which the Building Regulations would have applied, has been carried out without first applying for Building Regulation Approval, the regularisation process gives the owner of the property the opportunity to apply retrospectively to Building Control Services with a view to regularising the situation. The process of achieving the Certificate is disruptive due to the extent of works that may have to be opened up for inspection, can be time consuming and may be costly depending on the nature and extent of the work and the amount of remedial work needed. Experience suggests that the requirement for a Regularisation Certificate will come at the most inconvenient time, i.e. when selling your property. It is likely therefore to delay, or prevent, the sale of your property. This procedure is not the Council taking enforcement action against you – it is merely an opportunity for you to regularise a situation that should enable you to complete the sale of your property. You are under no obligation to submit an application and the Council is under no obligation to accept an application.

15 Building Plastering ShaunShaun & Property LibbyLibby Maintenance 01752 847150 Mobile 07980 448 265 1 Bennetts Gardens, New Road, Saltash, Cornwall PL12 6AW Matthew Dingle Electrician FForor allall youryour ElectricalElectrical needs!needs!

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Matt Dingle Electrician 14 Park Pennkarn, Delabole, Cornwall PL33 9HA Call: 07795 281 137 or 01840 214 857 JJ FF InteriorsInteriors Offering an Interior Refurbishment Service • Partition walls and ceilings • Plastering • Dry lining • Painting and decorating • Free quotation TEL: 01503 264085 or 07749366609 Email: [email protected]@fsmail.net CHY-AN-DOUR, FORE STREET, EAST LOOE, CORNWALL PL13 1DU TURNERS BUILDING CONTRACTORS Full building service offered... • New Build • Reinvasions & Extensions • Roofing • Plumbing & Electrics CCall:all: 0157901579 320384320384 oror 0786007860 942264942264 1 Chynalls, Tremabe lane, Dobwalls, Liskeard, Cornwall PL14 6JT WHAT ELSE DO WE DO?

Whilst our main function is the delivery of a statutory Building Regulation Service, we also provide a number of other services related to building standards and public safety.

Dangerous Buildings

The control of dangerous buildings and structures forms a very important element of the Building Control Service. Unstable brickwork, roofs, boundary walls, fire damaged buildings etc. represent, potentially, a very high risk to public safety and are therefore given high priority. You can contact us during office hours by telephoning any of the numbers shown with the map or outside office hours on 0300 1234 151. If the building or structure poses a potential danger to public safety or building occupants, we take the appropriate action to remove the danger. When necessary we have legal powers to require the owners of buildings or structures to remedy the defects or if necessary we direct our contractors to carry out works to make the building or structure safe. In addition, we also provide advice on the structural condition of buildings to the Fire Brigade and the Police Service.

Demolitions

Anyone intending to carry out demolition work within the district is required to notify the Council. Certain conditions may be specified relating to site safety and the manner in which the work is undertaken. This process normally only takes a few days. We must however be notified at least 6 weeks before the demolition is to be carried out. We control both public and private sector demolition, should you have concerns regarding either please contact us.

FACILITIES FOR THE DISABLED

Building Control can provide you with guidance on accessibility issues and your obligations under Part M of the Building Regulations, such as: • Ramped access to entrances • Ambulant staircases • Door, corridor and lobby requirements, sanitary accommodation • Building circulation design, and • Fire safety In order to be effective, accessibility has to be incorporated within the early stages of the building design process. Please do not hesitate to contact us

17 Mark Pickering I Loft Conversions Mobile: 07724289517 I New Builds Tel: 01726850286 I Extensions [email protected] 155 STANNARY ROAD STENALEES, ST AUSTELL CORNWALL. PL26 8SX

Local company with over 35 years experience in the building trade.

For Renovations, Extensions and New Build, call John Sleep who will be happy to deal with your enquiry. Tel/Fax: (01566) 773300 Email: [email protected] for assistance, if we can’t provide the answer we will be able to put you in touch with someone who can.

PARTNERING

In order to enhance the service we provide for our customers we have adopted the Local Authority Building Control Partnering initiative. This scheme encourages customers such as architects or contractors to partner with a Building Control Authority of their choice. Building Control applications are dealt with by the partnering authority wherever in the country the work may be. This develops an excellent working relationship resulting in the development of the familiarity and expertise needed to process applications more efficiently.

ARE YOU SATISFIED WITH OUR SERVICE?

We are committed to providing our customers with the very best Building Control service. Our team has detailed local knowledge, technical expertise and is supported by constantly updated, nationally developed technical guidance and working procedures. We provide a totally impartial service. Our service is based on the following factors: • Customer awareness • Effectively explaining our services • Speed of service delivery • Providing good quality services • Providing value for money • Being helpful and friendly and • Continually monitoring our services These are all areas in which we are continually seeking to develop and improve our services. We take a pro-active approach to identify and meet customer needs. We want to help. CUSTOMER QUESTIONNAIRES We can assure you that we value your opinions and wish to develop a service that contributes to the success of any development. If you have recently used our service we appreciate your views or recommendations and would be grateful if you could complete the appropriate feedback form. For domestic customers these forms are sent out with your acknowledgement pack. For developers and designers we undertake the survey on an annual basis, usually in the autumn. Your responses will form the basis of our service improvements. An online version is also available.

19 Rob Callis –Electrician Mobile: 07974 116697 28 Bridge View • Wadebridge • Cornwall PL27 6BZ Tel/Fax: 01208 813959 Part P Approved [email protected] Contractor CRCRAGAGOO Painters & Decorators • Property Maintenance •Domestic & •Wallpapering Commercial •Artexing • Interior & Exterior

Tel: 01726 64060 Mobile: 07796 684422 Email: [email protected]

2 Bethel Road, St Austell, Cornwall PL25 3HA RubbishRubbish ClearanceClearance && WaWasteste RemovalRemoval All household, garden & commercial waste disposed of efficiencly, professionally & promptly • Environment agency registered • Fully insured Call Richard 07977 768308 www.rubbishandwasteremoval.co.uk Established 1989

A.P. COTTLE & SON LTD BUILDING CONTRACTORS Quality Building & Maintenance Laburnum House • Kilkhampton • Bude • Cornwall EX23 9RF Tel / Fax: 01288 321750 Mobile: 07966 239128 Email: [email protected]

GGlowarmlowarmlowarm PlumbingPlumbingPlumbing andandand HeatingHeatingHeating A family run business Call us on: 01840 212457 •Over 30 years experience or 07779 969484 •General plumbing and repairs www.glowarmplumbing-camelford.co.uk •Full central heating systems installed Oil, Gas and Solar panels •Free survey and quotation •24-hour emergency service •All work guaranteed •WRAS – Water Regulations Advisory Scheme 98855

ALAN VANIER PLUMBING • BATHROOMS • LEADWORK Tel: 01566 777006 Mobile: 07810 300601 Email: [email protected] Web: www.alanvanier.com P J KURN BUILDERS 40 years experience • General building • Refurbishment • Extensions • Roofing Trenean, New Road, Liskeard, Cornwall PL14 4HB Tel: 01579346707 Mobile: 07971 396664 R. A. Elliott ELECTRICAL CONTRACTOR 2 Ellot Drive, St Germans, Saltash, Cornwall PL12 5NL T: 01503 230443 M: 07816 892475

General Building work and Refurbishment TRETALLOW, CHURCHTOWN, ST. VEEP, LOSTWITHIEL, CORNWALL PL22 0PA Tel: 01208873764 Mobile: 07815465225 Email: [email protected] M&V JAGO PLUMBING & HEATING • GAS SAFE & OFTEC REGISTERED • CENTRAL HEATING INSTALLATION • UNDERFLOOR HEATING • UNVENTED HOT WATER SYSTEMS • BATHROOM SUITES • TILING 01579 384806 • 07771635289

Andrew Wilton Carpentry & Joinery Ltd Renovations New Builds PVCu Timber Frame Kitchens

White Lodge 22 Humphreys Close St Cleer, Liskeard PL14 5DP 07976 378546 [email protected]

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With solar energy technology we can help you save money on your heating and electricity bills. Our engineers are also Gassafe and Oftec qualified installers of home boilers. CALL US TO SEE WHAT WE CAN OFFER YOU.

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Supply Only or Supply & Fit • Kitchens • Bathrooms • Bedrooms • Made To Measure Doors • All Ranges of Worktop Surfaces from Laminate to Granite • No Showroom Means Low Prices For You!

Give Dave a Call For a No Obligation Quotation PENDAROSS, LANGORE, LAUNCESTON PL15 8LD www.davekitchenandbathrooms.co.uk 01566 779791 / 07846 025506 Email: [email protected]

J & A Elworthy 01752 823381 Plumbing & Heating Engineers OFTEC Registered for all your Oil Fired Boiler Needs New Installation / Repairs / Servicing WESTERN COUNTIES ROOFING • Slating & Tiling • Sarnafil • Standing Seam • Leadwork • Roof sheeting & • Decra • Rhepanol Cladding • Green Roofs

Supply and Fit Department, 7a Carminnow Road Industrial Estate, Bodmin, Cornwall PL31 1EP Telephone: 01208 74112 Email: [email protected] www.westerncountiesroofing.co.uk

J.M.J.M. ConnellConnell Building & Roofing Contractor Fibre Glass Roofing Tel/Fax: Supplier of all uPVC Products Specialists in Timber (01579) Treatment & Damp Proofing. 383121 www.jmconnell.co.uk Westfield, 52 Liskeard Road, Callington, Cornwall, PL17 7JE

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• Tree surveys in accordance with British Standard 5837

• Tree Constraints Assessment for project Budding Tree Consultancy planning and design The Butlers Flat, Werrington Park, Launceston, Cornwall PL15 8TR • Arboricultural Method TEL: 01566 778 584 Statements for tree EMAIL: [email protected] protection WEB: www.buddingtreeconsultancy.co.uk • Tree Planting schemes

Steve Kitto Building & Roofing Contractors Tel: 01503265510 Mobile: 07843 254289

19 Bodrigan Road, East Looe, Cornwall PL13 1EG NOTES

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______D Cornish Pest Control G Moles G Wasps G Mice G Rats G Deer Control G Woodworming G Flies G Bed Bugs G Insects G Ants and many more. We have added falconery to our business. 01841521812 or 07718882478 www.dcornishpestcontrol.co.uk

Micro-Mini Plant Hire & Groundworks • Licensed Waste Carrier • Landscaping • All Mini Digger Hire • Skip Hire • Self drive or driver hire • Plant Hire 0.75 to 16 tonne Covering all Devon & Cornwall www.microminiplanthire.com Please call for a no obligation quote Tel: 01579 384383 Mobile: 07807 832951 Mike Davies Fabrications Ltd Welding & Fabrications ** StructuralStructural SteelworkSteelwork ** SteelSteel FrFrameame BuildingsBuildings ** FireFire EscapesEscapes ** SpiralSpiral StaircasesStaircases ** AluminiumAluminium FFabricationsabrications ** OrnamentalOrnamental SteelworkSteelwork ** StainlessStainless SteelSteel && GlassGlass BalustradesBalustrades 01726 816896 – [email protected]

tel. 01841 532916 / 01208 816967 mob. 07974 891674 NOTES

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______STRUCTURAL STEELWORK BALUSTRADES GALV GLASS & STAINLESS RAILINGS GATES RETAIL STEEL BEAMS, CHANNELS ANGLES, FLATS, BOX, SHEET BOLTS, WATER FITTINGS!

A NNTERIOR DESIGN complete interior design service including kitchen, bathroom and storage design, soft furnishings and decor, curtains, blinds and shutters

01752 558277 www.annterior.co.uk EAGER BEAVER TREE SERVICES To BS3998: 2010 (Recommendation for tree works) ALL TYPES OF TREE WORK UNDERTAKEN • Crown Reductions • Crown Thinning / Uplifting • Removal of Deadwood • Tree Felling • Hedge / Shrub Trimming • Site / Verge Clearance • Tree Planting & Aftercare Tel: 01208 73585 • Mob: 07793 766287 2 Kay Crescent, Bodmin PL31 1QU

TheThe DumpyDumpy BagBag ManMan From a builders’ bag to a full 16 Tonne load - call Dickie for personal attention and a price you will find hard to beat. • Rock Salt • Sand and Sea Sand • Top Soil • Coloured Chippings • Chippings Round Cobbles • Aggregates • Firewood Richard E. Doran, Dumpy Bags & Haulage Contractor Montclare, Doublebois, Liskeard, Cornwall PL14 6JY Tel: 01579 320040 Mobile: 07979 645829 www.dumpy-bags-cornwall.co.uk

Tel: 01305 765763 • www.domesticsprinklers.co.uk M F ROWLANDS Building Contractor & Developer The Linhay, Rising Sun, Callington, Cornwall PL17 8JB Mobile: 07875 146762 Tel: 01579 351257