1. Do You Employ the Use of Content Filtering Software on the Pcs Based

1. Do you employ the use of content filtering software on the PCs based in your libraries which are connected to the internet and intended for use by the users of your library? Yes If answer to 1. is “yes”, please:

2. Provide the name and annual cost of the content filtering software.

Smoothwall Web Filter – c.£2,100 pa

3. Provide a full list of the categories of websites blocked (e.g. “pornography, gambling, phishing etc.”). If these differ according to the user profile accessing the PC (e.g. child, student, adult, staff etc.) please provide a full list of categories of websites blocked for each user profile.

Category List Follows Example URL Description Child Teen Adult Category Legal & Liability issues Child Abuse Blocked Blocked Blocked Drugs Blocked Blocked Intolerence Blocked Blocked Blocked Piracy and Copyright Blocked Blocked Blocked Infringement Pornography Blocked Blocked Blocked Self Harm Blocked Blocked Blocked Terrorism Blocked Blocked Blocked Violencce Blocked Blocked Blocked Adult themes Sites which refer to abortion, includes both - Abortion http://www.mariestopes.org.uk/ Blocked "pro-life" and "pro- choice". Adult Entertainers [BETA] Adult content such as - Adult sites http://www.njokes.com/ bad language or adult Blocked Blocked jokes Advertising, promotion and discussion of alcohol - Alcohol and Tobacco http://www.maltmadness.com/ and tobacco. Excludes Blocked Blocked stop smoking and alcohol awareness sites Body Piercing and Tattoos [BETA] Sites providing either instruction or tools - Criminal Activity http://www.bumpkeyvideo.com/ facilitating illegal activity, Blocked Blocked Blocked such as lock picking, fake IDs and fraud. On-line gambling, - Gambling http://www.888.com/ gambling advice or Blocked Blocked promotion - Gore http://www.nobombs.net/brucel/explosivegraphics.html Blocked Blocked Blocked Sites containing images - Naturism and nudism http://www.clothesfree.com Blocked Blocked Blocked of naturists/nudists Non-pornographic nudity. Sites may contain images of the naked male or female form, - Non-pornographic nudity http://www.artnet.com either photographic or Blocked non-photographic which are not presented for the purpose of sexual arousal. Used for US CIPA compliance, sites may - Restricted to Adults http://www.rtalabel.org/ state that they are Adult Blocked Blocked using the "RTA" tagging system. Issues of sexuality which - Sexuality sites http://www.lesbian.com/ may be unsuitable for a Blocked Blocked young audience Hunting and target - Weapons: Hunting/Sporting http://www.thehuntinglife.com/ Blocked Blocked shooting weapons Sites describing weapons of war, - Weapons: Military http://www.nps.gov/spar Blocked including those in a historical context Sites describing maintenance or manufacture of weapons, including (replica) - Weapons: Personal Weapons http://www.ukarms.com/ firearms, blades, Blocked Blocked Blocked explosives and incendiaries. Glorification of weapons comes under "Violence" Business and Corporate Charity and non-profit [BETA] Government Travel and Transport Services Entertainment Sites selling, reviewing or - Books http://www.amazon.co.uk discussing printed media Celebrity [BETA] Discussion, reviews or sales of video games. - Computer games http://www.ign.com Does not include web- based games playable online. Desktop Customisation Graphic Novels [BETA] "Funnies", including - Jokes/Humour http://www.thejokester.net/ jokes, video, amusing images and satire Sites selling, reviewing or Magazines http://www.ukflyfisher.co.uk/ discussing magazine content Movie sites, reviews, - Movies/Film http://www.imdb.com DVD vendors Museums and Art Galleries Sites that discuss, promote/market and distribute music. - Music http://www.last.fm/ Including fan sites, lyrics sites, playlist sites, artist and musical subjects sites. Games playable in a web - Online games http://www.miniclip.com browser, such as flash or javascript games Any sites which are - Radio and TV http://www.sirius.com/ related to television or radio channels Sites giving sports news and results, sports - Sport http://news.bbc.co.uk/sport discussion and team homepages.

File and Image Hosting Sites that offer online file storage services on remote servers for backup or exchange - File hosting http://www.rapidshare.com/ purposes. Including sites which offer document backup services, such as Yahoo briefcase. Sites that provide image hosting services with search capabilities of images that are vetted or - Moderated Image Hosts http://www.photobucket.com/ controlled with a conditions of use policy, with a safe search filter available. Sites that provide image hosting services and provide search capabilities of images - Unmoderated Image Hosts http://www.imagebam.com/ Blocked Blocked that may include potentially pornographic or otherwise offensive content. File Types "In Page" Executables Archive FileTypes Audio FileTypes Bandwidth Wasting Filetypes Document Macros Executable Files Instant Messaging MIME types Octet streams Safe Content Filetypes Video Content Web Content Finance - Finance http://www.hsbc.com/ Finance sites Sites providing online - Online Banking http://online.lloydstsb.co.uk/ banking access, or online credit card management. Payday Loans Information and Reference Accademic Institutions Education and Reference News Plagiarism Blocked Sex Education [BETA] Translation Weather Wikipedia: Editing IT & Technical Microsoft Office 365 [BETA] Mobile/Cell Phones Peer-to-Peer Networking Blocked Blocked Remote Desktop [BETA] Webmail Lifestyle Clothing and Accessories Food and Dining [BETA] Gardening Kids Sites Online Auctions Online Shopping Parenting and Baby [BETA] Pets Real Estate and Property Religion Toys and Games Vacations Vehicles and Motoring Wedding Malware & hacking Tools or information pertaining to gaining - Hacking http://www.rootkit.com unauthorised access to Blocked Blocked Blocked computer systems. Excludes web proxies Sites hosting viruses, Malware and Fishing malware, adware, Blocked Blocked Blocked spyware or trojans Web proxy sites and filter - Web proxies Blocked Blocked Blocked bypass tools Medical Hospitals, health and - Medical information http://www.nhs.uk medical sites Multimedia Audio/video sites with - Audio/video sites http://www.vimeo.com streaming or download Domains and URLs used - BBC iPlayer http://www.bbc.co.uk/iplayer for the BBC's iPlayer service Block High Definition streams from sites - HD video streaming Blocked Blocked Blocked including YouTube, Vimeo and Dailymotion Domains required by - iTunes Apple's iTunes software. Sites offering peer-to- peer file exchange software, information and Netflix http://www.limewire.com links, including torrent links. This includes both legal and illegal downloads Domains and URLs used - YouTube http://www.youtube.com for YouTube Search engines Use to block Google's - Google Instant Previews thumbnail previews of search results Google Link Redirector Search engines returning - Image search http://images.google.co.uk image results, such as Google Images Sites providing job search or listings. - Job search http://www.monster.co.uk Excludes sites providing employment advice Sites facilitating user generated how-tos, - Question & Answer http://www.wikihow.com/ instructions and Q&A on general topics. Reverse image search engines which offer - Reverse Image Search query-by-image and image similarity http://www.tineye.com/ functions. Disables automatic search suggestions on - Search Suggestions Google, Bing, Ask and YouTube search engines. Search engines utilising - Secure Search https://encrypted.google.com encrypted SSL Blocked Blocked connections. Web search engines. Used if you wish to - Web search http://www.google.com restrict your users to one search tool Social Blogs and blog hosting - Blog http://www.blogspot.com Blocked sites Online Dating, Personal - Dating sites http://www.match.com ads, etc. Excludes social Blocked Blocked neworking Any sites offering discussion forums, - Discussion forums http://forums.microsoft.com regardless of topic. Blocked Excludes instant messaging Facebook Block this category to deny Facebook changes such as posts, - Facebook: Posts & Updates Blocked comments, likes, uploading of photos, videos or notes. Sites offering web-based - Instant messaging sites http://www.ebuddy.com chat, or downloadable IM clients and tools Sites allowing users to create profiles, add - Social networking sites http://www.facebook.com friends and create groups, eg FaceBook, MySpace Sites offering free or Twitter http://www.hotmail.com commercial web based email services Web Infrastructure Adverts Connect for Chromebooks Content Delivery Networks are Content Delivery http://www.akamai.net/ supplementary infrastructure servers for other existing sites Parked Domains Sites delivering updates Software Updates http://www.windowsupdate.com for common software Support domains for SSL services including Certificate Authorities, SSL/CRL http://crl.verisign.com Certificate Revocation Lists, OCSP and Extended Validation servers. Transparent HTTPS incompatible sites Sites which provide a URL Shortening http://bit.ly URL shortening and forwarding / link service. 4. Confirm whether you also block specific URLs in addition to categories, and provide a complete list of these URLs.

Custom blocked content (blocked for all users):

gb.zinio.com

Live-TV sites (to allow/prevent live TV streaming depending on location):

free-live-tv-streaming-online.livetvok.com

sportstreamingtv.com

hischannel.com

onlinelive2.com/tv/iran

blog.tmcnet.com/blog/tom-keating/voip/streaming-live-tv.asp

forum.videohelp.com/threads/169292-how-to-stream-live-tv-using-windows-media-encoder

stream-satellite-tv.com

delicast.com/tv/france

tv-stream.org

streamingthe.net

stream.speedtv.com/corvette

news.yahoo.com/watch-ortiz-vs-mayweather-live-streaming-online-boxing-155409333.html

livetvchannelsfree.im

bbc.co.uk/iplayer/tv/bbc_one_london/watchlive

blog.streamingthe.net new.livestream.com new-satellite-tv-forpc.com/8 wwitv.com kjrh.com/subindex/news/news_livestream2 theskystream.com bbc.co.uk/iplayer/tv/cbeebies/watchlive limztv.blogspot.co.uk stopstream.tv mylivetv.com.au/aboutus lstreaming.com streaming-live-tv.com livestream-tv-link.blogspot.com live-streams-tv.com livesports6.blogspot.com euronews.com/news/streaming-live free-live-streaming-tv.livetvok.com itv.com/itv3 freelivestations.com top-liveinternet-tv.com/watch-live-tv-with-stream-direct tvchannelsfree.com watchlivetvstreaming.com breal.tv/watch-live justin.tv livetvstreamin.com streampinoy.info/tv-5-kapatid-live-streaming.html watch-free.tv livestream.com/guide/livetv?count=20 limztv.blogspot.com/2011/10/hbo-live-streaming-free-hbo-streaming.html qvc.com/liveshowdisplay livestreamingtv.com mywatchpad.com tvlivestream.toolbar.fm tv.tipidtrip.com

2livestream.com/sri-lanka/sirasa-tv.html livetvstream.ourtoolbar.com nowwatchtvlive.com god.tv huda.tv live.pn.org.mt convergencelive.tv/livestreaming.aspx ezinearticles.com/?free-live-streaming-tv-to-your-computer---the-future-is-now&id=624414 live--tv-stream.com/live-streaming-pakistan-england-cricket live-sportstvstreaming.blogspot.com getlivesportsonline.blogspot.co.uk football-streams.tv veetle.com livetvcenter.com kdvr.com/on-air/live-streaming watchstreaming-tv.com marocstream.de algeriestream.com top-liveinternet-tv.com free-live-streaming.info justin--tv.com/udinese-vs-juventus-live-stream bbc.co.uk/iplayer/tv/bbc_parliament/watchlive bbc.co.uk/iplayer/tv/bbc_two_england/watchlive livetvok.com bloomberg.com/tv pinoytvstream.blogspot.com cricket-365.tv webtvlist.com itv.com/itv4 craftytv.com satellitestreamdirect.com stream-direct-tv.blogspot.com new.livestream.com/volvooceanrace freelivestream.weebly.com livetvstream.org itv.com/itv1 livetv4u.in streamtvguide.com live.samaa.tv streamlivedirect.com stream2watch.me lex18.com/pages/lex18-live-stream livetv.ru fancystreems.com streamick.com livetvstream.keybol.net livestreamingtv-online.com youtube.com/live streampinoy.info/nba-live-streaming-2011-2012-season.html liverugbystreamingtv.blogspot.com aereo.com livetvstreamingpakistanichannels.blogspot.com getlivesportsonline.blogspot.com mashable.com/2011/10/27/bloomberg-ipad-live-streaming

4liveworldcup.com euro2012livestreaming.info live-tv-streaming.blogspot.com nfl-livestream.com espnstreamtv.com live.indiavisiontv.com clicklivetv.com livetv.eu messiahstream.tv

2onlinetv.com vipboxsports.eu kamu.publicbroadcasting.net/tvstreaming.html watchtvlivestreaming.com download.cnet.com/live-internet-stream-tv/3000-31714_4-75279508.html mmalivetv.blogspot.com worldlivetv.org bbc.co.uk/iplayer/tv/bbc_alba/watchlive searchtruth.com fox13now.com/on-air/live-streaming streamtv-blog.blogspot.com justin-tv.com/streaming-tv howtowatchlivestreamingtv.com thestreamtv.com

2livestream.com dunyanews.tv byutv.org/watch/livetv filmon.com www2.silverstream.tv tv.shopnbc.com/?dcsext.tv_action=watchlive:dottvlink tvstreamingsz.blogspot.com time4tv.net live.twit.tv live-cricket.bollym4u.com livestreamdirectv.com mashable.com/2009/08/08/iphone-live-tv dunyanews.tv/newsite/live_stream/new1_live_tv.php bbc.co.uk/iplayer/live mediabrave.com kfor.com justin--tv.com inner-live.com mixlivestream.com livetvchannelsin.net/malayalamtv.html teamliquid.net/video/streams uefaeurolivestream.blogspot.com lostremote.com nowwatchtvlive.com/2011/07/the-cw-channel-usa-live-stream-the-cw-tv-series-free

2onlinetv.com/tv/stream.php?id=170 bbc.co.uk/iplayer/tv/bbc_news24/watchlive ustream.tv byutv.org watchlivenhl.tv laola1.tv streamzz.com/iran/manoto-tv.html live-sports-tvchannel.blogspot.com liveastream.com itv.com/itv2 freedocast.com tvcatchup.com bleacherreport.com wgntv.com/news/livestreaming mylivetv.com.au gigstreams.net myfox8.com/on-air/live-streaming sportstvlivestreaming.com livetvchannelsin.net livefootballol.tv bbc.co.uk/iplayer/tv/bbc_hd/watchlive internetlivestream.blogspot.com freeetv.com livestreamgame.com bbc.co.uk/iplayer/tv/cbbc/watchlive televisionjamaica.com/livetv livesoccertv.com lshunter.tv bbc.co.uk/iplayer/tv/bbc_three/watchlive incredibleorissa.com/en/mbc-tv-live-streaming wpri.com/generic/news/live_stream ovguide.com breal.tv live.cnn.com livestream-tv-link.blogspot.co.uk bbc.co.uk/iplayer/tv/bbc_four/watchlive oleolefootball.watchlive.net beelinetv.com tvunetworks.com watchsoccergamelive.com watchlive.channel4.com gototennis.com/2012/05/22/free-live-streaming-2012-french-open freeonlinelive.org tipid.tv nhk.or.jp televisionjamaica.com/livetv.aspx golivestream.tv livestation.com thestream.tv cybc.com.cy justin.tv/directory/featured phstream.com accurate-target.com pinoyonline.tv blogtv.com 5. Provide the relevant policy document or written documentation which outlines the procedure a user must follow in instances where they would like to gain access to a website that is blocked.

The image below is a screenshot of the message presented to viewers when websites appear to contravene our AUP. The message guides users who wish to contest the filter policy to complete one of our comments forms (available at the library counter) or alternatively to complete the online version of the form.

Once completed, these comments are processed by our Contact Centre staff who then allocate the form to the relevant staff. These staff will consider whether or not the website in question does in fact contravene the Council’s filtering policy and decide whether to continue to block or unblock the website. The customer is informed of the decision and provided with the justification supporting it. 6. From January 2013 until the present day, please provide a list of the URLs where users have requested access to despite them being blocked by the content filtering software.

List of ‘unblock’ requests follows

www.kammac.com davidduke.com 2.gangsterparadise.co.uk www.quicksarchery.co.uk/superbasket/catalogue www.thelongbowshop.com national-front.org.uk www.familysearch.org www.220soft.com/sthelens/ICTscreenablility/login.php Forum/blogs sites for children identity.virginmedia.net odnoklassniki.ru ufi.2o7.net employees.wincanton.co.uk www.bnp.org.uk

gb.zinio.com

facebook.com

instagram.com

Torture game and happy wheels

7. Of the list provided in 6. please detail which URLs access was granted for and which were denied.

Allowed

Denied – (Child profile) gb.zinio.com facebook.com instagram.com Torture game and happy wheels