August 15, 2012

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5 Elimination of Ride Free Area

6 New Public Service Announcements

7 Multiple Zone Fares

8 - 9 Downtown Seattle Transit Tunnel

10 - 11 Updated 3rd Ave Skip-Stop Cards

12 - 13 South Seattle / South King County Service

14 - 15 Northwest Seattle Service

16 - 28 Directory of Service Changes, Listed by Route

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Elimination of the Ride Free Area (RFA) The downtown Seattle RFA ends September 29, 2012. With the excep- tion of RapidRide and inbound Vashon service, Metro buses will begin operating a pay-on-entry system. Routes 44 and 303, which currently have special fare collection procedures, also convert to “pay-on-entry” both directions.

Your role Elimination of the RFA and start of “pay-on-entry” service does not change your role as a peacekeeper. Do not get into fare disputes re- garding fares and passes. If a customer does not have the correct fare (no fare, partial fare, invalid pass, permit or transfer), state the fare amount once if you feel it is safe to do so. To avoid confrontation, issue a transfer upon request. Submit a Security Incident Report (SIR) for situations of chronic non-payment of fare.

Loading procedures Use the front door for loading passengers. Riders are encouraged to exit through the back door to speed boarding, but allow anyone to exit through the front door.

Door operation Open the rear door whenever passengers are cued at the rear door or are moving toward the rear door to exit. This applies both to day and night service. Carefully check the mirrors to ensure that the area around the rear door is clear before you close it. If a passenger boards through the rear door, use the PA or play the appropriate Public Service Announcement (PSA) to politely remind the passenger to pay up front.

Seattle Central Business District (CBD) The Seattle CBD is bordered by:

• South Jackson Street on the South • The Waterfront on the West • Denny Way on the North • I-5 on the East

Operating procedures affected are:

• No free right on red in the CBD (Rule 9.35) • Coach passing in the CBD (Rule 9.37) • Make all designated stops in the CBD (Rule 10.04)

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Public Service Announcements (PSAs) New PSAs have been developed to help inform customers of boarding, exiting and fare payment procedures effective with the elimination of the Ride Free Area (RFA Operators are encouraged to play the appropriate PSA to help customers prepare for the end of the RFA and to provide neutral messages about boarding, exiting and payment of fare.

In preparation for the end of the RFA The following PSAs can be played to help customers prepare for the end of the RFA. These announcements will be available on buses between August 30 and September 23:

“Beginning Saturday, September 29th, the Ride Free Area in downtown Seattle will end. At this time, you will pay as you enter the front door on all trips. Thank you.”

“You can board faster with an ORCA card. Use the e-purse like cash or add a monthly pass. Transfers are included. Visit orcacard.com, customer service offices, ORCA card vending machines or ORCA retailers.”

PSAs for boarding, exiting and payment of fare Starting September 29, operators may use the following PSAs to remind customers of boarding, exiting and fare payment procedures:

“Please exit through the rear door. Thank you.”

“Please board at the front door to pay your fare. Thank you.”

“If you boarded through the rear door, please come to the front to pay your fare.”

RapidRide-specific PSAs Two PSAs have been developed for RapidRide service. These will be available on buses starting September 24:

“If you were unable to tap your ORCA card before boarding, please tap now to ensure proof of payment.”

“The Metro Transit Police will be checking for correct fare payment. Please have your proof of payment ready for the Transit police as they approach. Thank you.”

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Zone Fares: Pay-on-Entry Outbound fare sets during the a.m. and p.m. peak will be set to one- zone on the routes listed below. The fare set will not change when the coach crosses the zone line.

5 77 106 119 125 134 306 316 22 101 113 120 131 150 308 355 23 102 118 124 132 304 312 358

There is no change to inbound peak hour fare sets; two-zone routes will be set to two-zone and change to one-zone after the fare boundary is crossed.

Fare processing Allow customers riding these outbound routes at peak hour to pay the one-zone fare amount displayed on the Orca card reader. Do not get into fare disputes over zone fares. If a customer specifically requests to pay a two-zone fare, please do a temporary fare override to charge for two-zones.

Other two-zone routes All other two-zone routes will have an outbound fare set of two-zones during peak hour. That’s because the majority of riders using this service – especially the eastside routes – travel into the second zone. Cus- tomers riding within a single zone (e.g., from downtown Seattle to Montlake) will likely request a one-zone fare upon boarding. Do a temporary fare override to charge a single one-zone fare.

Manual fare override From the fares screen of the DDU press $ (temporary fare override – 3rd button down on left). Customer taps card. The fare set reverts back to the fare pre-set following the transaction.)

Reversing a fare From the fares screen of the DDU press the fare reversal button (Orca card with reverse arrow icon – 5th button down on the left). Customer taps card to reverse the fare.

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DSTT Procedures Starting October 1, 2012, two new procedures will be implemented during the p.m. peak to help move coaches quickly and efficiently through the tunnel.

Platooning Weekdays between the hours of 2:30 and 6:30 p.m., service supervi- sors will dispatch groups of coaches into the tunnel from IDS and CPS. Coaches will be grouped according to bay assignment, so that routes serving the forward bay (i.e., Bay A northbound and Bay C southbound) do not get stuck behind coaches serving Bays B and D. If you’re operating a tunnel route in the p.m. peak, watch for the supervisor on the scene at IDS or CPS and follow his or her directives.

Loaders

• A loader will be stationed at each bay north and southbound at Westlake and University Street Station and two loaders will be stationed at Bay C in International District Station (IDS) weekdays between the hours of 4 and 6 p.m.

• Loaders will typically approach the first coach in a bay, signal the operator and then take position outside the rear door of the coach. Using a portable fare transaction processor (PFTP), the loader will tap customer Orca cards, allowing those riders to board through the rear door. (Orca card users may also board through the front door.) Loaders will not process tickets, transfers or cash fares. If a loader approaches your coach in the bay, open the rear door to allow for fare transaction processing and customer boarding.

• Loaders may assist the second or third coach in line with Orca card processing, so please watch for the loader in your bay. Also, dou- ble-check the right exterior mirror to ensure that the loader has moved a safe distance away from your coach before you pull away from the platform.

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DSTT Pocket Card

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Updated 3 Ave Northbound Skip Stop Cards

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Updated 3 Ave Southbound Skip Stop Cards

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South Seattle/S. King County Service Effective September 29, 2012

Service between CBD/West Seattle/Westwood Village • RapidRide C Line (via Alaska Junction, Fauntleroy) • Route 21 Local (via 35 Av SW) • Route 120 (via Delridge)

Service between CBD/Alki via Admiral • Rt 50, transfer to/from Rt 21, 120 or Link light rail • Peak only: Route 56X – N/B a.m., S/B p.m.

Service between CBD/Admiral District via California • C Line to Alaska Junction, transfer to 50, 128 • Peak only: Route 55 – N/B a.m., S/B p.m.

Service between Alki/Seward Park • Route 50 (via Admiral, Alaska Junction, N. Delridge, SODO, Beacon Hill, Columbia City)

Service to Beach Dr/Harbor Av • Peak only: Route 37– N/B a.m., S/B p.m. • Water Taxi shuttles 773/775 provide summer off-peak service to Alki and Harbor Av SW

Service to/from Arbor Heights • Route 22 (to/from Alaska Junction) • Peak only: Route 21X – N/B a.m., S/B p.m.

Service to/from Highland Park • Route 131 via Highland Park Way SW/9 Av SW

Service to/from Seward Park (VA Hospital) • Route 50, transfer to/from Link light rail or CBD bus service along SODO Busway.

Service between Georgetown/CBD • Route 106, 124

Service between Burien/U. District • Route 120 to CBD, transfer to 71, 72, 73 • Peak only: 121, 122, 123 to CBD, transfer to 71, 72, 73

Service to Highline Community College • Route 166 from Burien Transit Center • Route 156 from SeaTac via Des Moines • RapidRide A Line

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NW Seattle Service Guide Effective September 29, 2012

Service along 15 Av NW • D Line (to/from CBD via Uptown) • Peak only: 15X – S/B a.m., N/B p.m. • Service to NW 105 provided by 15X

Service along 24 Av NW • Rt 40 (to/from CBD via Westlake) • Service to/from North Beach: Rt 61 • Peak only: 18X – S/B a.m., N/B p.m.

Service along 32 Av NW • Route 61 - To CBD: Transfer to D Line or Rt 40

• Peak only: 17X – S/B a.m., N/B p.m.

Service between Ballard & SPU • D Line, transfer to Rt 31 or 32 • Rt 40 to Fremont, transfer to 31 or 32 • Peak only: Route 29 – S/B a.m., N/B p.m. • Peak only: Route 62 – N/B a.m., S/B p.m.

Service between Ballard & Northgate • Route 40 • Route 5 to N 105 St, transfer to Rt 40

Service to/from Broadview • Route 5 along Greenwood Av N • Peak only: 28X – S/B a.m., N/B p.m.

Service between Uptown and U. District • Route 32 - Lower Queen Anne, Interbay, SPU, Fremont and the University District

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