GUIDE FOR GUESTS Disabilities Disabilities Disabilities

Guest Relations Please visit Guest Merchandise Package Delivery Courtesy Wheelchairs Complimentary Viewing Areas Some show areas have Guest Amenities Wheelchairs and Electric Conveyance Vehicles (ECVs) Braille Guides Printed in Braille and large print text Assistive Listening Utilizes Disney’s Handheld designated viewing areas for Guests with WITH DISABILITIES Relations, located just inside the Park and Pickup Instead of carrying your wheelchairs are available for travel to and Available for Rent available for rent at any of the four Parks. Available to provide an overview of the Theme Park. Device to amplify sound through headphones or induction entrance for: purchases all day, have them delivered to from the accessible parking lot and the nearest disabilities. These areas are filled on a first- on a first-come, first-served basis and may not be neck loop at specific attractions. come, first-served basis. Plan to arrive early, or Deposit Portable Tactile Maps Provides a tactile • Questions and Concerns the stroller and wheelchair rental location wheelchair rental location. These courtesy blue transferred from Theme Park to Theme Park. wheelchairs are not permitted for use inside the as space is limited. Viewing spaces cannot representation of building boundaries, walkways Handheld Captioning Utilizes Disney’s Handheld • Ticket Upgrades near the Main Entrance and pick them up Theme Parks. be reserved or guaranteed. Parties larger than Park Hopping Options and landmarks for each area of the Theme Parks. Device to display text at select attractions. • Separated Guest Assistance as you exit the Park. Please allow three hours for delivery to the front of the Park. If six may be asked to separate and reunite If you plan to visit more than one Theme Park on Presented in a booklet format. Video Captioning Caption-ready monitors designated • Lost and Found Companion Restrooms Companion- afterwards. the same day, retain your deposit ticket from the you prefer, have your purchases delivered assisted restroom facilities are available Audio Description Utilizes Disney’s Handheld with a “CC” symbol can be activated by remote control built • Services for Guests directly to your ® Resort first Park. You will be able to obtain a replacement in addition to facilities designed for access Accessible Transportation The following Device to provide supplemental audio information into Disney’s Handheld Device. with Disabilities hotel. See a Merchandise Cast Member for wheelchair or ECV the same day, if available, at the by Guests with mobility disabilities. These option is available for Guests in wheelchairs and narration at specific attractions and outdoor Amenities available for $25 refundable deposit. more details. next Park with no additional charge. restrooms are located at: or ECVs: locations via an interactive audio menu. Dining ® Buses can accommodate various types of Amenities available for $25 refundable deposit. Services for International Guests are Dining Reservations • Chester ‘n Hester’s, DinoLand U.S.A. available at Guest Relations. • Conservation Station®, Rafiki’s Planet Watch® wheelchairs and ECVs. The standard lift size Table-Service restaurants book quickly, ® is 30" x 48". The wheelchair or ECV must fit Rental Location Next to Garden Gate Gifts near Main Entrance Guest Relations See map inside for location. Guest Relations See map inside for location. Los Servicios para huéspedes so please make reservations at • Discovery Island internacionales están disponibles en la oficina • - Legend of the Forbidden the lift without being forced and be securely www.disneyworld.com/dine, by calling ® fastened in the restraints. We recommend that de Guest Relations. 407-WDW-DINE (939-3464) or by Mountain , Asia Complimentary Wheelchair Replacement Locations Stationary Braille Maps Large print maps with Reflective Captioning Available at many theater-type • First Aid, Discovery Island Guests using ECVs transfer to a bus seat while Amenities and • Creature Comforts - Discovery Island® near Braille overlay and raised graphics to highlight key attractions, utilizing LED display to project desired captions Des services pour les visiteurs visiting any Guest Relations location. onboard. internationaux sont disponibles au Reservations must be canceled at least • Harambe Theater Restrooms, Africa Services for use First Aid landmarks and attractions. Located in the Guest onto a panel positioned in front of you. See a Cast Member Guest Relations. one day prior or a per person cancellation • ®, Asia Dining and Shopping Locations Some at the Park • Mombasa Marketplace - In Africa near Harambe Relations Lobby and near the Guest Information at the attraction for assistance. Serviços para visitantes internacionais estão charge may be incurred (charge varies • Mombasa Marketplace, Africa counter-service and merchandise locations may Fruit Market Board at the entrance to Discovery Island. Written Aids Packets containing dialogue, narrations, by location). have narrow queues formed by railings that disponíveis no Guest Relations. Auxiliary Entrance Limitations Some Companion Restrooms flashlights, pen and paper are available at or near performance may be difficult for Guests using wheelchairs. Dienste für internationale Gäste sind bei der Mickey Check Look for the Mickey attractions have auxiliary entrances for Guests See map inside for locations indicated with areas or entrances for most shows and attractions. Gästebetreuung erhältlich. Check on menus throughout the Walt in wheelchairs. These entrances are not At these locations, we suggest that a member Disney World Resort for kids’ meals and intended to bypass waiting lines. Guests with of your party order and transport the food, or ゲストリレーションにて世界各国から の contact a Cast Member for assistance. More Options Electric Conveyance Vehicles (ECVs) For additional information about Theme Park services Hosts with basic abilities in Sign Language can be identified other items that meet Disney Nutrition disabilities and up to five members of their party Limited number available on a first-come, first-served and options, please visit Guest Relations. You may with the appropriate language pin on their nametag. ゲストの皆様向けのサービスをご案 内し may enter through these entrances. The rest of ております。 Guidelines. For more information, please visit basis at the rental location. also obtain information, including parade and show the party should use the standard queue. Sign Language Interpretation Available at Disney’s www.disneymickeycheck.com. For special times and details about restaurant menus, by calling Shopping dietary needs, please see a restaurant Must be 18 years of age or older to rent ECVs. Animal Kingdom® Theme Park on Tuesdays and Saturdays. ® 407-827-7935. While at Disney’s Animal Kingdom Theme manager or chef. For information on Schedules are available at Guest Relations that list specific Park, you’ll have a wild time shopping for allergy-friendly food options, please visit RESERVATIONS MAY NOT BE MADE IN ADVANCE. interpreted show times for all Walt Disney World® Theme souvenirs and keepsakes to commemorate the Discovery Island Kiosk (12 on the map). Available on a same-day basis and may only be Parks. your adventure. Keep your eyes open and used in the Park where they are rented. Your ECV you’ll spot authentic African artwork such Payment Options will be held if you wish to leave and return to the For future visits to request confirmation of our interpreted performance schedule OR to request interpretation for other as carvings, baskets, masks and jewelry. Walt Disney World Resort Resorts/Special Reservations Walt Disney World Resort hotels offer special equipment and same Park. You’ll also find traditional souvenirs like accepts Disney’s Visa® Cards, facilities for Guests with disabilities. For information specific to individual Resorts, please call special events and shows, call a minimum of 14 days in ® ® ® advance at 407-824-4321 [voice] or 407-827-5141 [TTY]. apparel, toys, ear hats, Disney Pins and Visa , MasterCard , Discover , American Walt Disney World Resort Special Reservations at 407-939-7807 [voice] or 407-939-7670 [TTY]. more! Express®, Diners Club® and JCB®. Safety in the Park Mobility Scooters/ECVs Accessibility information and accommodations for the following locations: Please keep your speed to the walking speed of Park Rules Water Parks Guest Services locations at Disney’s Typhoon Lagoon Water Park and Disney’s Blizzard those around you. Beach Water Park. Trained service animals must remain on a leash or in a harness at all times. Cast Members are not able to take control To provide a comfortable, safe, and enjoyable experience for our Guests, please comply Adjust and lower speed while maneuvering with Park rules, signs and instructions including: Downtown Disney® Area Guest Relations locations at Downtown Disney Marketplace and of service animals. Guests with service animals should follow the same attraction entrance procedures as Guests using through enclosed spaces like restrooms, wheelchairs. • All bags are subject to inspection prior to admission. Downtown Disney West Side. merchandise and food and beverage locations. ® • Proper attire is required. Service Animal Restrictions Due to the nature of • It’s Tough To Be A Bug! Don’t Forget Your Times Guide! Pick up the weekly Times Guide to get additional information Park your device in safe locations clear from ® • Smoking is allowed only in designated areas. some attractions, service animals may not be permitted • regarding shows, entertainment, operating hours and even character appearances! walkways and stairs. ® • Weapons are strictly prohibited. to ride. At these locations, please inquire with a • The aviary area of Maharajah Jungle Trek ® Additional details and a complete listing of park rules are available at Guest Relations or • Entertainment, outdoor shows and other Guest offerings are subject to change without notice. Evacuation Cast Member about available options including a • The aviary area of Pangani Forest Exploration Trail www.disneyworld.com/ParkRules. • Theater venues have limited capacity and may fill up before show time. Please ensure your entire In the event of an evacuation, Guests may be Rider Switch with a member of your party or a Walking Tour party is together prior to entering the facility. portable kennel. required to walk certain distances and navigate ® • Affection Section at Rafiki’s Planet Watch Service Animal Relief Areas Leaving the Park? All Guests who wish to leave the Park and return later in the day • Some walkways in the Park may close periodically. stairs or narrow walkways. In this case, please • Asia: Planter to right of Maharajah Jungle Trek Restrooms • Expedition Everest - Legend of the Forbidden ® have a member of your party assist you, or wait in ® may do so by presenting their original admission media. Mountain • DinoLand U.S.A. : Planter next to Restaurantosarus Restrooms a vehicle for assistance. • Discovery Island: Near First Aid • To get to Disney’s Animal Kingdom Theme Park parking lot, take a Parking • DINOSAUR ® Be a Conservation Hero ® • Rafiki’s Planet Watch : Planter to right of Conservation Tram located outside the front of the Park. Join us in supporting wildlife efforts around the world by contributing wherever you Transfers • ® ® Station entrance • To get to ® Park, Epcot ® or Disney’s Hollywood Studios ®, see the Disney Worldwide Conservation Fund symbol. Some attractions require Guests to transfer from • Guests with service animals should check with a host Kennel For information and reservations, call take a Bus located outside the front of the Park. We Can All Make a Difference their wheelchairs to the ride. Cast Members are not permitted to physically lift Guests in the for attraction and boarding information at the following 877-493-9738. • To get to the Downtown Disney® Area, take a Bus to any Walt Disney World Because we share our world with billions of other creatures, our actions have a far-reaching impact. At Disney’s Animal Kingdom Theme Park, veterinarians, animal keepers, educators and transfer. attractions: Resort hotel, and then another Bus to the Downtown Disney Area. Cast Members search for new and exciting ways to keep the planet healthy for all its inhabitants. • To get to Disney’s Typhoon Lagoon Water Park before 2:00pm, take Resort Some of the ways you can help conservation efforts include: Please contact a Cast Member for information and assistance. Transportation to any Disney Resort hotel, and then a Bus to the Downtown Disney e Reuse and recycle when possible. ® Area and Disney’s Typhoon Lagoon Water Park. After 2:00pm, take a Bus to Epcot, e Create habitats for wildlife in your own backyard. Specialty Lighting Effects/Photosensitivity Magnetic Fields Common equipment, such as electric motors Disney Wild About Safety Tips e Support conservation organizations through contributions and volunteerism. As Timon and Pumbaa would say, “Be aware, it’s a jungle out then take a Bus to Disney’s Typhoon Lagoon Water Park. Download the My Disney Experience app Specialty lighting and other visual effects are and radios, that produce electric and magnetic fields are utilized there!” Download the Disney Wild About Safety mobile app • To get to Disney’s Blizzard Beach Water Park, take a Bus to any Disney Resort from an app store or by scanning this code used extensively throughout the Walt Disney extensively throughout the world and also within our Resorts. or visit www.disneywildaboutsafety.com for more safety tips hotel (a transfer may be required). to access real-time Park information (details World Resort. These effects include strobe These fields are generally no greater than you would experience and fun games. inside). Or visit MyDisneyExperience.com on lights and other effects such as simulated in any urban environment or may be exposed through common • To get to all Disney Resort hotels, take a Bus located outside the front of the Park. lightning, explosions and chaser lights. household appliances such as vacuum cleaners and hair dryers. your mobile browser. NOTE: If you or any member of your party have questions regarding the above, you may speak with Please look for the recycling containers throughout the a Guest Relations Cast Member for details. Park and join us in our commitment to the environment. ©Disney 01/15 Show the world your Disney Side #DISNEYSIDE RESERVE ACCESS TO SOME OF ® 4 29 YOUR MUST-DO FUN! Select up to three FastPass+ experiences by visiting a Animal Highlights: Anteater Babirusa 14 Island Mercantile One-stop shopping destination Animal Highlights: Python Tarantula 38 Yak & Yeti™ Local Food Cafes LDS $ 28 FastPass+ kiosk identified on the map with . for Disney Character gifts and Park souvenirs. Spoonbill Honey chicken, orange beef, mandarin chicken Once you redeem your initial selections, return for information 26 Board a salad and sweet-and-sour chicken. about availability and selecting additional experiences. Disney Character and rustic locomotive that travels behind-the-scenes 1  Roam tropical garden 15 Disney Outfitters ™ pathways — home to exotic animal exhibits. Africa-inspired apparel and accessories. from Rafiki’s Planet Watch to Harambe, Africa. 39 Yak & Yeti Quality Beverages S $ 4 Trains leave every 5–7 minutes. Asian chicken sandwiches, mandarin chicken 27 2 Rainforest Cafe® BLD $$ Omelettes, salads and assorted beverages. waffles, French toast, burgers, ribs and pasta. 27 Habitat Habit! See cotton-top tamarin 26 18 Note: Entrances both inside and outside the Park. monkeys and learn how you can share the world 40 Anandapur Ice Cream Truck S $ Animal Highlights: Elephant Lion Gorilla with animals at this outdoor discovery trail. Soft-serve ice cream treats. Giraffe Hippopotamus Colobus Monkey 19 3 Garden Gate Gifts Camera supplies and 28 Conservation Station® Experience animal Expedition Everest Train to Park souvenirs. Zebra 41 Serka Zong Bazaar Rafiki’s Planet encounters, interact with a variety of exhibits, and souvenirs, apparel and Yeti toys. Watch view our veterinary facilities. 17 16 Festival of the Lion King ® 31 Come inside and experience the pageantry and 29 Affection Section Meet a variety DinoLand U.S.A. Animal Highlights: Otter Porcupine puppetry of this big-as-Broadway show. of animals at our petting yard that features a 23 30 minutes. See Times Guide. number of rare, domesticated breeds. Animal Highlights: American Crocodile Cotton-top Tamarin Red Kangaroo 25 17 Kilimanjaro Safaris® 42 The Boneyard Explore and have fun at this 22 4 Wilderness Explorers Become a Take a safari ride through the lush African savannah Asia dinosaur dig-site playground. Mobility Access: Wilderness Explorer by completing challenges and to search for lions, elephants, giraffes and more. Enter through the designated access gate. 21 36 30 earning badges as you work your way around the 22 minutes. Animal Highlights: Tiger Bat Gibbon 24 34 39 32 43 Fossil Fun Games Play carnival-style 37 Park! Interactive adventure. At your own pace. ® Komodo Dragon 20 18 Pangani Forest Exploration Trail games in the heart of DinoLand U.S.A. Mobility 38 40 Additional starting locations can be found on Discovery Walk through a tropical forest inhabited by African Access: See a Cast Member at each game 16 35 ® 30 Flights of Wonder Relax in a 33 Island and in Africa, Rafiki’s Planet Watch , Asia, and wildlife — including gorillas, hippos and exotic birds. location for placement. DinoLand U.S.A.® shaded theatre, and watch exotic birds display 41 19 Wildlife Express Train Board a their guile and grace in this inspirational, 44 Finding Nemo—The Musical 4 ® 5 It’s Tough to be a Bug! rustic locomotive that travels behind-the-scenes from educational show. 25 minutes. See Times Guide. Step inside to help find Nemo in this 4 Discover what it’s like to be a bug in this 3-D Harambe, Africa to Rafiki’s Planet Watch. Trains 12 31 Maharajah Jungle Trek® Embark must-”sea” adventure of spectacular music and 6 film inspired by the Disney•Pixar film, “A Bug’s Life.” leave every 5–7 minutes. on a self-guided tour of Southeast Asia, home to stunning puppetry. 40 minutes. See Times Guide. 11 7 Some creepy-crawly moments in the dark. 20 Dawa Bar $ Cocktails, wine, domestic and tigers, bats and a Komodo dragon. 45 Primeval Whirl® 48”/122 cm. Discovery Island® Stroll along tranquil 6  Trails African beers. Kali River Rapids® 38”/97 cm. Spin and slide through curves and drops on this pathways and discover the many animals around the 32  time-machine coaster. Mobility Access: Contact a Discovery River ® Travel through the turbulent rivers of a 10 . 21 Tusker House Restaurant D $$$ Cast Member for additional information. 5 Casual family buffet. African-flavored cuisine. jungle landscape on this wet raft ride. Mobility ® Access: Transfer Device Available. See a Cast 7 Adventurers Outpost Meet Mickey Breakfast hosted by Kellogg’s . 46 TriceraTop Spin Fly high on a and Minnie in their exploration headquarters. Member for additional information. friendly dinosaur above DinoLand U.S.A. 13 9 • Donald’s Dining Safari Breakfast and 15 Coffees, pastries, frozen Character buffet with Donald 33 Expedition Everest—Legend of the 40”/102 cm. 8 44 8 Isle of Java S $ Lunch B $$ L $$$ ® 47 DINOSAUR 14 beverages and soda. and friends. B: American cuisine; L: African- Forbidden Mountain Take off on a rip-roaring prehistoric tour flavored cuisine. 44”/112 cm. Ride a speeding train through in the dark to save a dinosaur from extinction. 9 Flame Tree Barbecue LD $ Smoked barbecue the Himalayan mountains while avoiding the ribs, chicken, freshly tossed salads. 22 Kusafiri Coffee Shop & BakerySB $ clutches of the Yeti. Mobility Access: 48 Restaurantosaurus LD $ Angus burgers, Breakfast sandwiches, pastries, and coffee. 50 Smoked barbecue ribs, Transfer Access Vehicle and Transfer Practice sandwiches, hot dogs and tossed salads. 10 Gardens Kiosk LD $ Vehicle available. Contact a Cast Member for Vegetarian offerings. 4 42 51 chicken. 23 Harambe Fruit Market Hosted by 43 ® ® additional information. ® Smoked barbecue ribs, Ocean Spray Craisins brand S $ 49 Dino-Bite Snacks S $ Häagen-Dazs Ice 11 Beastly Kiosk LD $ Assorted fruit, beverages and snacks. Cream treats, churros and chips. 4 chicken. 34 Asian-inspired Bradley Falls LD $ 46 45 24 Tamu Tamu Refreshments BLDS $ vegetarian offerings. Open seasonally. 50 Trilo-Bites LS $ Turkey legs and pulled 49 12 Discovery Island Kiosk S $ Allergy-friendly Sandwiches and salads. Breakfast offered seasonally. smoked chicken salad. snacks and information on special dietary options 35 Mr. Kamal’s LD $ Vegetarian and Indian- 48 throughout the Park. 25 Mombasa Marketplace African-inspired inspired offerings. 51 Dino Diner S $ Nachos, nuts, beer.

52 artwork, carvings and drums. 13 Pizzafari Hosted by Smucker’s® BLD $ Breakfast 36 Upcountry S $ Margaritas, beers, pretzels and 52 Chester & Hester’s Dinosaur Treasures platters, pizzas, salads and sandwiches. frozen beverages. Snacks, toys and Disney Character souvenirs. 1 MyMagic+ 3 37 Yak & Yeti™ Restaurant LD $$ Pan-Asian 53 The Dino Institute Shop Dinosaur-inspired service center cuisine with honey chicken, miso salmon and toys and youth apparel. tempura shrimp.

53 47 Locker Rentals Symbols in List Automated External Defibrillators Dining Symbols on Map Service Animal Relief Areas Attraction/Show Considerations Reflective Captioning All dining locations listed accept ™ the Disney Dining plans. Entrance Amenities Disney PhotoPass Photographers FastPass+ experience Sign Language 2 N Accessible Restrooms Memory Maker Sales Center Devices Available at Guest Relations Reservations recommended. Special Considerations for Attractions Single Rider Queue Call 407-WDW-DINE (939-3463). SAFETY: Please abide by all safety warnings and notices. Companion Restrooms Nikon® Picture Spot Physical Considerations Assistive Listening Breakfast Lunch Supervise children at all times. Children under age 7 First Aid* Presented by Florida Hospital Park Information Minimum Height Requirement Handheld Captioning B - L - years must be accompanied by a person age 14 years EpiPen® (epinephrine) Auto-Injector Dinner Snack or older. Character Greetings May remain in wheelchair/ECV Video Captioning D - S - W E Guest Relations Complimentary Wi-Fi For your safety while on attractions, remain seated Disney Vacation Club® Information Center Must transfer from wheelchair/ECV Audio Description $ = $14.99 and less per adult with hands, arms, feet and legs inside the vehicle. ATMs Presented by Chase Wi-Fi is available in Supervise children. MyMagic+ service center Must transfer to standard wheelchair Shopping $$ = $15–$29.99 per adult Automated External Defibrillators most areas. Some attractions + kiosks = $30–$59.99 per adult Physical considerations on designated attractions: FastPass Must transfer to standard wheelchair, $$$ Smoking Locations and then to ride vehicle and shows may have Trams to S WARNING! For safety, you should be in good health See www.disneydiningpricinginfo.com limited availability. Guest Parking and free from high blood pressure, heart, back or neck problems, Baby Care Center *Emergency services available by calling 911. May be frightening for children for pricing details. Buses to motion sickness, or other conditions that could be aggravated by Disney Resorts this adventure. Expectant mothers should not ride. Stroller and Wheelchair Rentals Animal Highlights