CityCo The city centre management company for and Salford Join our network l cityco CityCo Manchester cityco.com Shaping the City Centre 37,000 residential units under construction £110 million Join CityCo to be part of Manchester’s evolving story. or in planning theatre and arts Your membership enables us to continually make our venue under construction city a better place to invest, visit, work and live. at Granada Studios

£1.5 billion being invested £15 million into ‘Beelines’ £1.5 billion development of safe cycling Metrolink tram The Whitworth routes and crossings 4.6 million expansion complete art gallery sqft of office with the opening complete space under construction or of Exchange Square in planning and St Peter’s Square

4,500 new hotel beds under construction or 100,000 in planning students - the largest student population £11 million in Europe £1.85 billion worth of allocated to development more transport underway at improvements 40 million Manchester over the next shoppers in Arndale five years Manchester Our focus is to support this growth city centre by bringing together businesses each year from across all sectors with our public-sector partners: to make Manchester the most successful, interesting and attractive place it

£3 billion can be. worth of major property developments under construction Third most By joining our membership Second most visited city including Circle visited city in the UK by network today, you can be Square, St John’s, in England international Old Granada Studios, after London visitors part of the picture. Mayfield, NOMA and Kampus [email protected] 0161 838 3250

3 2 3 What We Do CityCo Membership Network As the city centre management company for central Manchester and Salford, we bring together private and public-sector organisations to support city growth As a member of CityCo you are in good company. and create a vibrant, resilient city. We work with 1000 central Manchester and Salford We pride ourselves on helping members do better businesses including head offices, property firms, business. Whether it is via sharing critical intelligence, culture and leisure venues, professional services, environmental, street or security assistance, events hotels, education and transport organisations. or promotional opportunities, our aim is to help the Our sister company Manchester’s Business city work for you. Improvement District (BID) looks after a community We offer a core range of Business Services: of 400+ retailers and restaurants, and CityCo’s Business Crime Reduction Partnership (BCRP) Operational Support Pg 6-7 services more than 350 shops and night-time venues. City Forums and Lobbying Pg 8-9 Business Crime Reduction Pg 12 We run a thriving PA Network with more than 600 Business Briefings and Training Pg 13 members and our Manchester F&B Network gives a City Intelligence Pg 14 unified professional voice to the hospitality industry. Corporate Events Pg 15 Business Promotion Pg 16 We also work in close partnership with Manchester We work with some of City Council, Salford City Council, Transport for Part of our work is to manage Manchester’s Business , Greater Manchester Police Manchester and Salford’s Improvement District, a working consortium of retailers and Marketing Manchester. leading businesses including: and restaurants across the of the city. The BID is investing an additional £6 million over the next five We help you to have your opinion heard, expand years into improving the shopping district. your activities and connect with the right people ABode Hotel, AC Marriott, ASK, AVIVA, at the right time. BDP, Biffa, The , Bruntwood, CBRE, CEG, Corn Exchange, Crowne Plaza CityCo Membership Hotel, Deloitte, DoubleTree Hilton Hotel, Who We Are DWF, GG Hospitality, Great Northern, Helical, Hilton Hotel, HOME, Hotel Football, INNSIDE Melia Hotel, KPMG, Lancashire Country We are a passionate team working across six service CityCo Directors Cricket Club, The Lowry Hotel, Lowry Theatre, areas: Business Crime, Finance, Manchester BID, Chair Malmaison, , Manchester Marketing, Membership and Operational Support. Kate Vokes Art Gallery, , CityCo Senior Team Director of Culture, Bruntwood Manchester Central, , Deputy Chair Marriott Victoria & Albert Hotel, Museum of Vaughan Allen Cllr Pat Karney CityCo Chief Exec City Centre Spokesperson, Science and Industry, Living Ventures, NCP, Alexandra King David Allinson NOMA, Peel Media, The Printworks, Rider Partnership Director Centre Director, Manchester Arndale Levett Bucknall, Royal Exchange Theatre, Phil Schulze Paul Dennett Schroders, , Stagecoach, Manchester BID Manager City Mayor, Salford City Council Education TCS, U+I. Laura Dyson Sir Richard Leese Hotels Head of Marketing Leader, Manchester City Council Leisure/culture Annie McGoff Richard Lewis Leisure/F&B Professional services Head of Finance Property Director, TCS Property We report to a Board of business, civic and cultural Jeremy Roberts Transport Education Local authority leaders from across Manchester and Salford. Director, Living Ventures Hotels Jim Taylor (Alternate Director) Leisure/culture Leisure/F&B Salford City Director, Salford City Council Professional services Sara Todd Property Deputy Chief Executive, Growth & Neighbourhoods Transport Manchester City Council Local authority

4 5 Our Business Services Representing Your Interests

Operational Support CityCo members can We support the city’s daily environmental We work with local authority compliance teams to monitoring activities, ensuring street issues outside enforce the confiscation and prosecution of illegal We work on behalf of members and with public benefit from: member businesses are referred to the correct street traders and address noise and nuisance outside sector partners to identify member needs, make agencies to resolve. member businesses. Dedicated Account Manager to provide proactive recommendations, offer relevant support and reactive operational support and develop action plans. We pride ourselves We offer Counter-Terrorism Awareness training in We run a bimonthly Northern Quarter Small Business on connecting, advising and helping members partnership with Greater Manchester Police and the Forum to update on local developments and share Access to 24/7 emergency response (including issues find solutions to day-to-day and longer-term Counter-Terrorism Unit. We can facilitate access to issues and crime trends, helping to find solutions. around street cleansing, commercial waste, graffiti business issues. ACT: Awareness training online or in person. removal, blocked drains and flooding, rough sleeping, We support ‘Our Manchester’ clean- drives across noise and trespassing) We look for better arrangements for a range of We run localised hotelier groups for members to share the city centre, helping members to give-back in local operational services such as commercial waste and address topics such as regeneration schemes, areas and take direct positive environmental action. collection, recycling, street furniture, litter and Online ‘How to Report’ guidance signposting to direct services around street cleaning, commercial transport works and best practice around tackling cleansing. We bring the right people to the table to anti-social behaviour. We help members to tackle rough sleeping issues resolve neighbourhood issues together and deliver waste, counter-terrorism, squatting, urban exploring, trespassing and rough sleeping around buildings, by signposting services to help targeted projects to support these areas. We run city centre commercial waste management homeless people and providing practical solutions schemes so members can jointly manage shared waste for the premises. We also encourage business community action to Support from CityCo’s Business Crime Reduction collection and reduce the environmental impact. empower staff to take a positive environmental stance Partnership including intelligence, bespoke training themselves; for example, by cleaning around your and access to the city’s security radio-link We deliver bespoke ‘Table Top’ and crisis management premises or volunteering at our ‘clean-up’ days. City intelligence including emerging city trends, scenarios to inform business continuity and resilience property and commercial developments mapping, planning at a local level. scheduled road closures and major events that may impact business

Bespoke business training around areas such as counter-terrorism awareness, urban resilience, ‘Table Top’ emergency scenarios and evacuation planning

Access to CSR opportunities such as introduction to

g our city grass-roots charities and volunteering at environmental in w Change the ep o e rk clean-ups days K i n way you give g and really help Manchester’s Operational homeless. Support Donations to Big Change go to better use.

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6 7 B U R Y N E W VICTORIA . R T r i D S you nte g re . C n st AY I . ti s City Forums Z W D t f TY T R u I LE P i RIN N A r T A D s H t D C and Lobbying RO City Forums and Lobbying . RD 11 M

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CityCo Forums City Committees

1 BCRP City Centre 5 Manchester F&B Network 9 Salford Hoteliers Group 13 Manchester Business 16 Manchester Hoteliers 20 Manchester Homelessness Intelligence Briefings Continuity Forum Association Partnership Board 6 Northern Quarter 10 Tib Street Action Group 2 CityCo & Manchester BID Small Business Forum 14 Manchester Chinatown 17 Village Action Forum 21 11 Greengate Action Group Manchester Pub & Club Cleansing Committee Business Association 7 Petersfield Operations Group 18 Water Safety Partnership Board Network 12 MediaCity Action Group 3 Manchester BID Board 15 Manchester City Council 22 Salford Marketing Group 8 Piccadilly Hoteliers Forum 19 City Centre Ward Integrated Neighbourhood 9 4 Manchester BID Sector Groups Coordination Meeting 9 Meeting 10 11

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a in a changing cityscape. terrorism awareness, rough sleeping, retail crime, From reception desks to the boardroom, we can urban exploring, trespassing, first aid at work, provide the practical tools and advice needed to defibrillator use, water safety and transport updates address your priorities and concerns. We ensure staff teams have the most up-to-date knowledge from the Business continuity ‘Table Top’ workshops, training right city agencies, to prepare and respond to modern around common scenarios and city emergencies urban challenges. Prelaunch/new build support; arming you with local As part of your resilience strategies, CityCo can offer knowledge to inform operational policy a suite of best practice support. We can facilitate in areas such as addressing rough sleeping, urb aggressive begging and anti-social behaviour, noise, ing an r ov es r il mp i trespassing, waste management, road works and I e n c transport disruption. e

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CityCo’s Business Crime Reduction Partnership CityCo members can (BCRP) helps to create a safe and secure city for customers, staff and visitors by reporting and benefit from: tackling crime; offering expert training, providing Dedicated Account Manager access to the city centre day/night radio link and real-time intelligence. Access to DISC: online portal that shares data on We support the work of Greater Manchester Police, repeat offenders Manchester and Salford Licensing Units and Anti-Social Behaviour teams through an offender Business representation at meetings attended by management system with thousands of incidents Greater Manchester Police recorded; identifying individuals of interest and exclusion notices. Access to StoreNet/NiteNet radio network, linked to city CCTV control room The BCRP also delivers bespoke business training sessions on reducing loss from theft, credit card fraud, Management of Civil Exclusion scheme counterfeit currency and conflict management. Security training sessions including fraud, theft and conflict management

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Our main events are CitySession panel discussions, hosted by industry experts, leading academics, respected journalists and broadcasters. We also run behind-the-scenes CityTours, an Annual Members Lunch, Property Dinner, a city snapshot with the Leader of Manchester City Council, The Manchester F&B Network and The PA Network.

We’ve looked how Manchester can prepare for anything and everything with a panel of top resilience City Intelligence experts; we’ve discussed what keeps us working, moving and growing with place-makers from Civic CityCo members can Engineers, U+I and Vestre; we’ve talked through Manchester’s ambitions on the global stage with benefit from: As a CityCo member you will always be in the CityCo members can Manchester International Festival, Marketing know. Our established relationships with businesses, Manchester, Manchester China Forum and Hotel CitySessions benefit from: Football; we’ve heard from a motivational panel public agencies, service providers and decision- Panel debates on the hot topics that are makers across the city makes us well-placed to of foodies from Mowgli, Mackie Mayor and Harvey Dedicated Account Manager to advise around affecting Manchester and Salford share the latest intelligence with our networks. Nichols and we’ve had sneak previews of the city intel sources Corn Exchange, NOMA, The Whitworth, Central In a city that is growing and changing, we can help Library and Mayfield developments. CityTours Quarterly membership review including you to plan ahead. By sharing snapshots of what’s A chance to see behind-the-scenes of bespoke reporting Our programme is under constant review to best happening and the latest best practice guidance, the latest property developments reflect the needs and interests of our membership we can help you to direct business operations, Invitation to CityCo’s programme of networking and to respond to our growing and changing city. maximise marketing opportunities and deliver events including topical panel discussions, an annual Annual Members Lunch effective resilience plans. executive-level lunch, behind-the-scenes tours An exclusive high-level executive of development sites and the chance to hear from From industry conferences to international festivals, cting t networking opportunity nne he key city influencers Co ci we can also point you to Manchester’s diverse ty calendar of civic and cultural events, to help you plan Real-time emergency response including critical Annual Property Dinner and prepare for seasonal peaks and busy times ahead. information from trusted sources, alerts, guidance An opportunity for sector-led strategic discussions and briefings in the event of emergencies in the city We are the only network you need to be part of Corporate to ensure you are armed with the right intelligence Advance notice of demonstrations, marches, protests Events The PA Network about city trends that may impact your sector or and scheduled road closures An opportunity to showcase corporate hospitality business planning.

to the city’s top event-bookers

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Access to online Manchester Property Developments Map, in partnership with UrbInfo

Bespoke version of the Manchester Property Developments Map in line with your priorities or location

Opportunity to explore partnerships with Manchester BID’s network of more than 400 retailers and restaurants in the heart of the city

14 15 Business Promotion Keeping You Up-to-Date As a member, there’s always CityCo is committed to supporting business growth CityCo members can someone at CityCo to answer your and influence in Manchester and Salford. We can help to sing your praises and showcase your achievements benefit from: questions, offer advice and let you across a network of 1000 businesses. Exclusive opportunities to host a CityCo event, know what’s happening in the city. Whether your sales targets are hitting the roof, briefing, forum or social to showcase your workplace, We also post news, events, reports you’ve just appointed a new director or have venue or hospitality offer introduced a new CSR initiative, we can help your and reliable city guidance on our organisation to gain more visibility and recognition. Opportunity to put forward a speaker at a CityCo event to share your unique business insight on one website cityco.com and share via We offer a range of promotional platforms including of our discussion panels Twitter and LinkedIn. the opportunity to engage with The PA Network and showcase your corporate hospitality offer. You can Opportunity to share corporate stories, good news, also partner with Manchester BID events such as growth and good practice in our monthly Chinese New Year and Halloween. These city-wide network newsletter Follow us today festivals attract thousands of potential customers Opportunity to showcase your services or news to cityco.com and millions of pounds worth of press coverage The PA Network via Twitter or by hosting an event across the region and beyond. l cityco Opportunity to engage with, or sponsor, large-scale i As a unique benefit of membership, we only public events and festivals delivered by Manchester’s CityCo Manchester ever host our corporate events at CityCo member Business Improvement District, to benefit from local, venues. Preferred supplier status is exclusive to regional and national PR members and we only recommend the goods and services of members. Preferred supplier status including the opportunity to feature on CityCo’s ‘Venue Finder’; a one-stop resource for event bookers

A digital badge to display your membership and commitment to the city

16 17 CityCo Business Services

We can offer a range of membership services tailored to your needs. We offer flexible agreements depending Bronze Silver Gold on business priorities and areas of interest and all members have a dedicated Account Manager. £1200 £2400 £5000 Talk to us about a package that works for you. [email protected] 0161 838 3250

Account Management City Intelligence Developments

Dedicated Account Manager ü ü ü City expertise via Account Manager ü ü ü

Quarterly Membership Review Property Developments Map ü ü ü (cityco.com) ü ü ü Monthly Membership Newsletter ü ü ü Property Developments Map (bespoke report) ü ü Biannual meeting with CityCo Chief Exec ü Footfall and Sales Trends ü ü ü Operational Support City Centre Events calendar ü ü ü Advised Environmental Support ü ü Corporate Events

Access to 24/7 Emergency Response ü ü Invites to Corporate Events ü ü ü

Online ‘How to report’ Guidance ü ü ü Business Promotion

Resilience Business Training ü ü Host a CitySession/Tour ü ü ü CSR Opportunities ü ü Host Annual Members Lunch ü ü City Forums and Lobbying Host a PA Network Event ü ü Invites to Sector/Location Meetings ü ü ü Host a F&B Network Event ü ü ü Representation at City Committees ü ü ü Feature a business story in monthly Membership Newsletter ü ü ü Business Crime Reduction Speaker Opportunities ü ü Access to DISC ü Sponsor a Manchester BID Event ü ü ü Business Representation with Greater ü Manchester Police Partner with a Manchester BID Event ü ü ü Access to StoreNet/NiteNet Radios* ü Preferred Supplier Status ü ü ü Civil Exclusion Scheme ü *BCRP radio contract available at all membership levels at an extra cost. Security Training ü

Business Briefing and Training

Invites to Briefings and Training on critical city issues ü ü ü

18 19 Helping You Do Better Business

CityCo helps to make Manchester a better place to invest, work, visit and live. As part of our city, you’re part of the story, part of what makes this city tick and part of what makes our city succeed.

We’re here to help you have your opinion heard, expand activities and connect with the right people, at the right time. cityco.com Get in touch to discuss how you can benefit from [email protected] CityCo membership. 0161 838 3250