The Power Of
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Prepared Reinforcing Measuring KPIs For Anything Our Commitment Our Impact Leading metrics that Our approach to leading The corporate and Strategic goals including help measure our global business and organizational leadership our new targets for 2030 progress. pg. 39 societal issues. pg. 5 guiding our efforts. pg. 24 and beyond. pg. 29 THE POWER OF AT&T ESG Summary May 2021 Global Challenges Governance Progress Toward AT&T ESG Summary May 2021 Introduction and Opportunities and Leadership Our Goals KPIs Recognition OUR VALUES IN THIS REPORT LIVE TRUE. Do the right thing, no compromise. THINK BIG. Innovate and get there first. PURSUE EXCELLENCE. In everything, every time. 3 INTRODUCTION INSPIRE IMAGINATION. 29 PROGRESS Give people what they TOWARD OUR GOALS Our commitment to don’t expect. corporate responsibility begins with strong guidance We’re making progress on from our leadership. our roadmap of targets BE THERE. that serve as milestones to When customers and colleagues 4 Letter From Our 2030 and beyond. need you most. Chief Executive Officer 5 GLOBAL CHALLENGES AND OPPORTUNITIES 39 KPIs STAND FOR EQUALITY. Speak with your actions. Companies like AT&T 6 Digital Divide To assess our progress, are called to be strong 8 Operational Resilience we measure Key Performance corporate citizens and Indicators (KPIs) in areas EMBRACE FREEDOM. 10 Supply Chain Management to demonstrate ethical most important to Press, speech, beliefs. leadership that considers the 11 Human Capital our stakeholders and needs of society alongside Management our business. MAKE A DIFFERENCE. those of business. 13 Diversity, Equity and Inclusion Impact your world. 15 Economic Opportunity 17 Climate Change 20 Technology Innovation 21 Privacy, Network Security and Digital Responsibility 23 AT&T BelievesSM 24 GOVERNANCE AND LEADERSHIP 42 RECOGNITION We address environmental, social and governance (ESG) issues For a detailed look into all at every level of our company. Third-party recognition gives our work from the past year, 25 Corporate Social Responsibility (CSR) us valuable feedback on our visit our full ESG reporting approach and helps drive 27 Stakeholder Engagement library at about.att.com/csr/ continuous improvement. reporting. 28 ESG Reporting 2 3 Global Challenges Governance Progress Toward AT&T ESG Summary May 2021 and Opportunities and Leadership Our Goals KPIs Recognition LETTER FROM OUR CHIEF EXECUTIVE OFFICER THE UNMISTAKABLE POWER OF CONNECTION Our purpose at AT&T is to create Over this past year, our purpose and Another important focus area for AT&T connection. And we do that commitment came together in a particularly is building on our momentum to address powerful way, as COVID-19 disrupted our environmental sustainability issues. Despite the with a deep commitment to lives and highlighted the vital importance of pandemic, our 2035 goal of achieving net zero corporate responsibility – for internet connectivity. Looking back, it’s clear Scope 1 and 2 greenhouse gas (GHG) emissions our customers, our communities the pandemic accelerated what had been a remains well on track. We’re decreasing our costs and our employees. gradual but steady shift to a digital economy. and our environmental footprint by enhancing In the process, it brought renewed attention to the resilience and efficiency of our operations the millions of Americans who lack high-speed and virtualizing many of our network functions. John Stankey access to the internet. We’re broadening the use of our industry- Chief Executive Officer leading Climate Change Analysis Tool to help To help address this digital divide, we’re working mitigate the potential impact of climate-related with schools and community organizations weather events on our network and operations. on a number of fronts, including providing GLOBAL CHALLENGES & OPPORTUNITIES And we’re helping business customers and discounted network access for low-income municipalities lower their own risks and reduce households, as well as skills-building resources their environmental footprint through innovative and opportunities for economic empowerment broadband and Internet of Things (IoT) solutions. in underserved communities. We’re especially focused on closing the homework gap by We’re also continuously working to improve our offering connected learning solutions for remote industry-leading diversity of talent across the PREPARED classrooms and a range of innovative digital company, because we recognize that there’s learning tools. We recently backed that up with always more work to be done. Our goal is to a $2 billion commitment over the next 3 years empower the workforce and storytellers of to help connect the nation’s most vulnerable tomorrow by providing pathways to technology communities. That’s on top of $1 billion in and media careers. As you can see on our FOR contributions made over the last 3 years. Diversity & Inclusion website, one of AT&T’s core values is to Stand for Equality. We have zero At the same time, we’re closely collaborating with tolerance for racism, xenophobia or any other policymakers to help ensure that the educational, form of discrimination and we strongly support social and economic benefits of broadband local and global initiatives – including policy connectivity are available to everyone. changes – that will advance equity, justice and equal protections for all. This report highlights the many ways AT&T is Our success aligns to the management of connecting and engaging in our communities, leading ESG issues impacting our company, operating responsibly, mitigating risk and customers and communities. removing unnecessary costs from the business to maximize long-term growth opportunities Anything 6 Digital Divide 15 Economic Opportunity for our company, employees and customers. 8 Operational Resilience 17 Climate Change 10 Supply Chain Management 20 Technology Innovation 11 Human Capital 21 Privacy, Network Security Management and Digital Responsibility 13 Diversity, Equity 23 AT&T Believes and Inclusion 4 5 Global Challenges Governance Progress Toward AT&T ESG Summary May 2021 Introduction and Opportunities and Leadership Our Goals KPIs Recognition Introducing AT&T AT&T further recommends the FCC Lifeline Connected Learning universal service program be modernized and digitized to support the full cost of broadband As part of our $2 billion digital divide connectivity, while allowing participants to commitment, we introduced AT&T Connected administer benefits electronically. We also Learning, a multi-year initiative supporting encourage policymakers to equally consider solutions to help stem the tide of learning wired and wireless connectivity solutions. loss, further narrow the homework gap and As wireless technologies offer increasingly empower today’s learners. impressive broadband performance, these Together with WarnerMedia,5 we’re developing simpler-to-deploy solutions will help speed a digital learning platform that will deliver high- closure of affordability and availability gaps quality curriculum and online learning tools from for households in need. some of the best educational organizations in the world, as well as exclusive educational DIGITAL DIVIDE content from WarnerMedia, everywhere today’s BRIDGING THE HOMEWORK GAP connected students learn – in the classroom, at home and in the community. Over the last 12 years, we’ve invested more And to better connect our learning ADDRESSING OUR than $600 million to help close achievement institutions, AT&T has offered discounted We’re also launching AT&T Connected and representation gaps in under-resourced unlimited wireless data plans and content Learning Centers in traditionally underserved schools and communities. filtering services to more than 135,000 neighborhoods facing barriers to connectivity. public and private K-12 schools, colleges The centers will provide access to high-speed When the events of 2020 forced more than and universities across the U.S. GREATEST internet and computing devices, as well as 50 million U.S. students out of the classroom,6 opportunities for tutoring and mentorship we launched the $10 million AT&T Distance In Latin America, ESCUELA+ provides primary through our employee-driven AT&T Believes Learning and Family Connections Fund to and secondary schools with DIRECTV7 and volunteerism initiative. help equip parents, students and teachers SKY satellite technology, original and third- CHALLENGE with high-quality tools and content for at- party partner educational content, customer And together with the Public Library home learning – and to help families maintain services support and custom-designed Association, we’ll offer a collection of digital Requirements to work and Access to affordable and reliable internet Doubling Down Our Efforts meaningful connections when isolated from pedagogical support materials to positively service is critical for work, learning and literacy courses to help parents and families learn remotely over the past In 2021, we announced an expanded friends and loved ones. In collaboration with transform the classroom experience. When commerce – and for staying digitally build the skills and confidence to help their commitment to invest $2 billion over the next more than 60 organizations, we’ve reached COVID-19 led to the suspension of in-person year have shed greater light connected to family, friends, breaking news child navigate distance learning and participate 3 years to help address the digital divide. This over 196 million students, parents and classes, we opened the ESCUELA+