XFINITY™ Internet 2go

Leave home. Not the Internet. Adding to the fast Internet experience at home, customers can stay connected as they travel, commute, do errands, or relax in the nearby coffee shop or local park. It’s easy for customers to install and does not require a professional installation – install software, plug in the device, and customers are “on-the-go”. Internet 2go, it’s way more than local mobility.

Get coast-to-coast mobile Internet services with XFINITY Internet 2go

3G Coverage 4G Coverage 3G Broadband

XFINITY™ Internet 2go 12 For internal use only, Market. SMILE. YOU’VE GOT ALL THE ANSWERS!

2010 Quick Reference & Product Guide Q2 2011

For internal use only, Washington Market Inside

3 Three Things You Should Know

4 XFINITY™ vs. the Competition

5 Customer Guarantee 2.0

6 New XFINITY™ Products

7 New XFINITY™ TV Features

8 XFINITY™ Internet

9 Comcast Apps

10 XFINITY™ Voice

11 Provider Map

12 Whidbey Island CDV

For internal use only, Washington Market. Telecommunications Provider Map

Blaine Oroville Whatcom Bellingham Republic San Okanogan Pend Anacordes Juan Skagit Omak Ferry Oreille Mount Vernon Stevens

Island Lakewood Newport Port Angeles Forks Callam Everett Snohomish Grand Coulee Chelan Chelan Lynnwood Jefferson Wilbir Seattle Douglas Spokane Kitsap Bellevue Lincloln Bremerton King Coulee City Spokane Renton Wenatchee Mason Grays Federal Way Ephrata Tacoma Harbor Grant Puyallup Kittitas Moses Lake Ritzville Hoquiam Olympia Whitman Aberdeen Pierce Ellensburg Adams Thurston Colfax Pullman Raymond Centralia South Bend Pacific Lewis Yakima Franklin Garfield Yakima Benton Columbia Clarkston Richland Wahkiakum Dayton Cowlitz Pasco Asotin Longview Skamania Kennewick Walla Walla Walla Walla

Klickitat Clark Vancouver Subject to change; for more up to date list go to: \\costello\NPSperformance\penetration_reports

Frontier Lewis River Company The Toledo Telephone Company

frontier McDaniel Telephoneinland Company HoodPioneer Telephone CompanySt Johns YCOM quest Century Link of Washington Hood Canal Telephonepend Company MashellWester nTelecom Teledo Tenino century Western Wahkiakumlewis EllensburYCOM Networksg Inc. Pioneer Kalama Whidbey Telephone Company united County Company – d/b/a FairPoint McDaniel Asotin United Telephone Company of Marshel whimbley Ellensburg Telephone Company Tenino Telephone Company the Northwest

Inland Telephone Company Asotin Telephone Company Kalama Telephone Company

St. Johns Co-Op Telephone Pend Oreille Telephone Company & Telegraph Company

TELECOMMUNICATIONS PROVIDER MAP For internal use only, Washington Market. 11 XFINITY™ Voice Washington

You might be asking yourself why Comcast is still selling XFINITY Voice home phone service when it appears that everyone is By the numbers transitioning to wireless. According to Reuters*, almost a quarter of homes use cell phones only. The remaining 75% have a landline. 1,500,000 Let’s do some quick math. Comcast serves 2.1 million Number of homes households in Washington State. If 75% have a landline with a landline. there is a potential for 1,500,000 customers. Minus our current 500,000 Digital Voice customers, that means there - 500,000 are 1 million potential customers we can sell the service to. Current Comcast Now, let’s be realistic. We know we won’t sell 100% of the XFINITY Voice customers. remaining million. The point is, while landline service might be in decline as customers transition to wireless, there are still many out there who want a landline and we want to be their home phone service provider. 1 million *Reuters, May 12, 2010 Potential landline opportunity

Unlimited plan Local with More plan Voice Mail Included $3.95 per month Unlimited Domestic Long Distance Included $0.05 per minute Unlimited Local Calling Included Included Call Waiting Included Included 3-Way Calling Included Included Caller ID Included Included Caller ID with Call Waiting Included Included Check Voice Mail Online Included with HSI Service Included with HSI Service

Universal Caller ID Included with TV service Included with TV service

Pricing subject to change. Equipment, installation, taxes, the Regulatory Recovery Fee and other applicable charges (e.g., per call, toll or international calling) extra

XFINITY™ Voice 10 For internal use only, Washington Market. Three Things You Should Know

NBC Universal 1. Comcast and General Electric (GE) have announced that NBC Universal will now be 51% owned by Comcast and 49% owned by GE, and managed by Comcast. “The NBC Universal joint venture will be well positioned to compete, innovate, and bring new choices to consumers,” Mr. Roberts continued. ” Under the terms of the transaction, GE will contribute to the joint venture NBC Universal’s businesses, including its cable networks, filmed , televised entertainment, theme parks and unconsolidated investments. Comcast will contribute its cable networks, including E!, Versus and the , its regional sports networks and certain digital media properties.

An exciting part of the NBC Universal deal is the “Walk in the Park” voucher for eligible employees. Comcast employees and up to three guest can enjoy a day at one of three Universal theme parks: Universal Studios Hollywood (CA), Universal Studios (FL) or Universal Island of Adventure (FL). Soon, employees can enjoy a 30% discount on ticket purchases to Universal theme parks, and a discount to .

Out of Box Experience (OOBE) A new direct ship SIK process that will soon be coming to our market. Everything that a customer 2. needs for an installation of a trip play is shipped to them in a box for easy self installation—2 DCT, a modem, and cable and Ethernet cords. Each is individually packed and labeled so that the customer has an easy self installation process.

As entertainment shifts from the living room to “anytime”, XFINITY represents the future of our company and a promise to our customers to keep innovating. With the coverage of TV and the Internet at www.xfinitytv.com, customers can watch shows on their computer. Simply log in under your Comcast. account and have access to thousands of shows online. Take five minutes, and give it a try. We think you will be impressed.

Competitive paragraph 3. XFINITY reinvents entertainment so you can enjoy it your way. With TV, Internet, and Voice services that work together, you can access and enjoy everything you love anytime, anywhere, and any way you want.

Get TV your way with the world’s greatest collection of On Demand shows and movies available on your TV, online and now on your iPad. With the XFINITY TV app, you can use your iPad and iPhone as a remote control. You can even turn your iPad into a TV screen to watch your On Demand shows and movies from anywhere. The fastest Internet to more homes than anyone. Choose who you want to talk to and avoid interrupting your entertainment with Caller ID on your TV.

WHAT YOU SHOULD KNOW For internal use only, Washington Market. 3 XFINITY vs. the Competition

As entertainment shifts from the living room to “anytime”, XFINITY represents the future of our company and a promise to our customers to keep innovating. XFINITY surpasses the competition with Product Superiority, Fast Internet Speeds, More HD, and More On Demand. In summary, it’s the most features, choice and flexibility with one provider.

Frontier Qwest Frontier DSL w/ w/ Feature XFINITY FiOS Satellite Satellite Click! Satellite 100+ HD channels YES YES YES NO YES The most TV shows and music YES NO NO NO NO NO in HD On Demand 20,000 On Demand Choices YES NO NO NO NO NO Hundreds of local On Demand YES NO NO NO NO NO choices Program DVR recordings YES NO YES YES NO YES from anywhere Fiber technology YES YES NO YES NO NO Fastest Download Speeds YES NO NO NO N/A N/A in Washington Norton Security Suite included YES NO NO YES N/A N/A at no extra cost Mobile Internet Service YES NO NO NO N/A N/A Bundle TV, Internet, and Home YES YES YES YES NO NO Phone from one provider on one bill 30-Day Money Back Guarantee YES NO NO YES NO NO Spanish Channels 40+ YES NO YES YES NO YES Local Call Centers YES N NO O NO N NO O YES NO

XFINITY™ VS. THE COMPETITION 4 For internal use only, Washington Market. Comcast Apps

XFINITY TV App Access your set top box through your iPad, iPhone, or iPod Touch and view TV listings and change channels without the use of your remote.

Customers who subscribe to a qualifying Digital Video package can view content directly on their iPad from selected networks. Currently HBO, Showtime, , Encore, , MoviePlex, TNT, TBS, Cartoon Network, and BBC America offer a selection of content. With the XFINITY TV App customers have control of their set top boxes. Schedule new recordings or check that your favorite show is set to record while you are away from home.

XFINITY Mobile App Customers can use this app on their iPad, iPhone, or iPod Touch to manage their accounts, and pay their bill on their phone.

XFINITY TV XFINITY MOBILE iPad YES YES

iPhone YES YES

iTouch YES YES

Android YES YES

Blackberry COMING SOON COMING SOON

NBC Universal TV The NBC signal is broadcasted through local affiliates to an estimated 99% of US homes. NBC Entertainment develops programming for prime time, late night and daytime schedules. Current prime time favorites such as The Office, 30 Rock, Law & Order SVU and The Biggest Looser, as well as with Jay Leno, Saturday Night Live and Late Night with Jimmy Fallon. NBC’s Days of our Lives continues to be a daytime favorite. Dateline NBC and the Nightly News with Brian Williams continue to be dominate forces in television news, as well as continual news coverage on MSNBC and MSNBC.com.

With the merger comes many popular channels. Such as: NBC News, Sports, , CNBC, MSNBC, E!, G4, Golf, Oxygen, Sprout, Style, , Versus, USA Network and .

Film- Many popular and Academy Award acclaimed movies have been produced under NBC Universal. The film franchises include , Universal Home Entertainment and and Focus Features International. Universal Pictures has produced such Academy Award winning movies as – All Quiet on the Western Front (1930), Ray, Schindler’s List, and A Beautiful Mind. The popular Bourne series, Knocked Up and Mama Mia were produced by Universal Home Entertainment. Focus Features brings us The Eagle, The Kids Are Alright, and Jane Eyre.

XFINITY™ TV MULTILATINO For internal use only, Washington Market. 9 New XFINITY™ Internet Features

XFINITY TV.com Spanish Toggle Customers can use the Spanish/ English toggle to now view a Spanish version of XFINITYTV.com. Translated areas include: navigation, footer, the search bar, registration and sign in, My TV settings and My TV DVR and My Watchlist. CASPER Doc ID 765655

XFINITY TV Extra The Preferred Collection is a great new movie platform for XFINITY Internet subscribers who subscribe to XFINITY TV Digital Preferred or higher to watch movies online at www.XFINITYTV.com. There are hundreds of movies to pick from 1934 to 2007 that customers can access online at anytime, Hollywood favorites, Indie films and documentaries. Many new titles every month, with half of them being in HD. CASPER Doc ID-1309577

Constant Guard Constant Guard Suite serves to protect customers computers. Under Constant Guard get access to Norton Security Suite at no charge as well as Secure Backup. Identity Guard? CASPER Doc ID-979875

8 New XFINITY Internet Features 8 For internal use only, Washington Market. Customer Guarantee 2.0

It is a good opportunity to mention one of the Guarantee elements if there’s dead air on the phone or while wrapping up the work order in the customer’s home. • We will give you a 30-day, Also ask customers “Have you heard about the Comcast Customer money-back guarantee on Guarantee?” Not all customers are familiar with our Guarantee and this is our video, voice or high- a great opportunity for you to educate them about how Comcast stands speed services. behind our products and services! For both sales calls and trouble calls, the point at which you are scheduling • We will treat you and the appointment is a great time to mention the Guarantee’s promise to be your home with courtesy on time or receive up to three premium channels (HBO, SHO, STARZ) for 3 months or a $20 credit. and respect. When mentioning a talking point, please use the word “Guarantee.” It is • We’re here for you, 24 great to talk about some of the components of the guarantee (like the hours a day, 7 days a week $20 credit), but we also want to make sure the customers associate the component with the word “Guarantee.” to answer questions at The Customer Guarantee has a new promise statement which we will your convenience. be including on collateral in the future. The promise statement, which is simply, “Our Promise,” can be used when you are talking about the • We will resolve routine Guarantee. issues in one visit or give If a customer mentions a competitor, or a competitor’s guarantee (e.g. the you a $20 credit. Worry Free Guarantee), it is a good opportunity to let them know that the Comcast Customer Guarantee covers much more than the Verizon • We will always be on time guarantee. The Verizon guarantee is just a 30-day money back guarantee. within your appointment The Comcast Customer Guarantee is that, and is a guarantee to be on time for appointments, to resolve issues in one visit, to be available 24 window or we’ll give you a hours a day/7 days a week, to offer the best and most video choices, etc. $20 account credit. • We will offer easy-to-

STOME understand packages U R C and provide you with a COMCAST clear bill.

G U E A E SM • We will continually offer R A N T the best and most video OUR PROMISE choices.

EMPLOYEE FEEDBACK ON WHY CUSTOMERS CHOOSE COMCAST For internal use only, Washington Market. 5 New XFINITY™ Products XFINITY brings many exciting new features to our customers. Our customers have been able to enjoy many new features during Q3 at Comcast, and in Q4 there will be more.

XFINITY TV DESCRIPTION Integrated Search Gives customers the ability to search VOD and linear content by searching by director, actors, titles or key terms.

XFINITY Internet DESCRIPTION 3 Mbps Internet Speed The new speed tier ‘Econ Plus’ is available for retention use only. 6 Mbps Internet Speed This new speed tier is offered to Internet only customers for $49.95. MiFi 3G/ 4G Replaces Cradlepoint as a Spot device for XFINITY Internet 2go. XFINITY Play Now App Customers who subscribe to a qualifying Digital Video package can view con- tent directly on their iPad from selected networks. Currently HBO, Showtime, Starz, Encore, Cinemax, MoviePlex, TNT, TBS, Cartoon Network, and BBC America offer a selection of content.

XFINITY TV Extra A great new movie platform from online at XFINITY TV.com for Digital Preferred customers and above. Coming soon On Demand for XFINITY TV.

Coming Soon DESCRIPTION Signature Support Allows customers access to remote technical support for computer maintenance, wireless networking and home support. Speed Tier Upgrades Economy Internet upgraded from 1.5 Mbps to 3 Mbps. Performance 12 Mbps to 15 Mbps.

NEW XFINITY™ PRODUCTS 6 For internal use only, Washington Market. New XFINITY™ TV Features Integrated Search Integrated Search allows customers to browse the On Demand library and TV listings by key terms. Up to three search terms can be entered totaling 25 characters. On Demand Search allows you to find movies and shows by title, actor, or director. To access Integrated Search press the Menu button on the remote and select the ‘Search’ icon, then select ‘Search TV & On Demand’. Integrated Search can also be launched On Demand, by selecting ‘Search’ from the On Demand main menu. Searches can be saved and retrieved later. CASPER Doc ID-1297315 3D TV Comcast offers customers a growing list o f 3D programming. is a dedicated channel to live 3D events. Comcast also carries ESPN 3D 24/7, a channel dedicated to ESPN 3D content all hours of the day. Watch current content such as College basketball, NBA, and the Winter X Games and catch up on previously aired content. There is also a limited select HD 3D titles are available On Demand. On Demand>Free Movies>3D movies.

Customer Prerequisites for 3D TV: 1. Comcast Digital Starter or higher service level (including HD service) 2. Qualifying Comcast HD/ 3D capable set top box (RNG set top box) RNG set top boxes include: • Motorola DCX3200 (HD), DCX3400/3416 (HD/DVR) • PACE RNG110 (HD) • Cisco RNG150 (HD), RNG200 (HD/DVR) • Samsung RNG150 (HD) Note: CableCARD devices, i.e. TiVo Series 3 and TiVo Premiere & Premiere XL, and Moxi DVRs, will support the current 3D channel format. 3. HDMI cable connection 4. A “Full HD 3D TV” (stereoscopic 3D), “3D Ready” TVs will not work unless outfitted with a manufacturer’s adapter (i.e. Mitsubishi 3DC-1000) CASPER Doc ID-1270247

NEW XFINITY™ TV FEATURES For internal use only, Washington Market. 7