DIGITAL TRANSFORMATION PARTNERSHIP
MINISTRY OF DIGITAL ECONOMY & SOCIETY THAILAND
March 28, 2018 TABLE OF CONTENTS
Introduction Opening remarks by His Excellency Mr. Bhagwant Singh Bishnoi, Ambassador of India Tech Mahindra | Smart Cities and Public Sector Collaboration Tata Consultancy Services | Passport e-Seva and CKYC Implementation Intellect Design Arena | Design Thinking, Design Centre and Government eMarketplace 3i Infotech | Electronic Taxation and Revenue Infosys Limited | India GSTN Program Overview Next Steps and Vote of Thanks
DIGITAL TRANSFORMATION PARTNERSHIP
MINISTRY OF DIGITAL ECONOMY & SOCIETY THAILAND
March 28, 2018 Reimagining Governance
Copyright @ 2015 Tata Consultancy Services Tata Group: 150 Years of Trust, Ethical Practices and Business Excellence
$100B+ 63% 7 100 581,000+
Revenue International Revenue Sectors Countries Employees ...and the World’s Go–To Partner!: 63% of revenues from outside of India Tata Tata Global Tata Indian Hotels TATA Tata Steel TCS Motors Beverages Chemicals (Taj Hotels) Communications
2008 2012 2008 2007 2007 2008 2010 Jaguar/Land Rover Starbucks General Chemical Campton Palace Corus Steel Citigroup Global BT group’ (BT) Coffee Industrial Products Hotel, San Francisco Services Ltd Mosaic Business TCS 2004 Daewoo Commercial 2006 2006 2006 2006 Vehicles 8 O' clock Brunner Mond Group Ritz Carlton, Boston Millennium Steel, Coffee Thailand
2000 Tetley Tea
Passionate commitment to developing the communities in which we operate TCS: 3nd Largest IT company Globally by Market Value
50 years $17.58B 400,000+
In Business Revenue FY17 Employees
55 130 97.4%
Presence in Countries Nationalities Revenue from Repeat Customers
TCS recognized as one of the Top 3 Brands in IT Services - Brand Finance Government Engagements : Global Footprint
Canada Hungary United Kingdom Switzerland United States European Union Saudi Arabia Bahrain China Mexico India Singapore Uganda Colombia Malaysia Kenya
Zambia Australia
Federal Government State Government Local Government Multi-lateral Agencies Experience : Across Tiers – Federal; State; Local
Postal Services Taxes Immigration Company Affairs
• Income Tax Filing is • End to End tracking • Digital Post Office run on TCS Platform • End to End Digital • 1500+ post offices • VAT Implemented in of migrant Blue Transformation. Collared workers • Led to India’s Business in India India and overseas • ranking going up 100% Traceability
Defense and Homeland Healthcare IOT Social Development Security • • Smart Energy • Rural Employment • State CCTNS Smart Hospital Management Scheme Digitization management • WAN Setup; systems for 203 • TCS Proprietary • Registration to Inventory Planform “Connected Payments tracking Secondary Hospitals management; and 1600 Primary universe” serves as • Confidential projects Backbone for IOT Health Centers driven business
Innovation Collaboration: The SMU-TCS iCity Lab (iCity Lab), a Singapore Management University (SMU) and Tata Consultancy Services (TCS) joint venture focused on research and development of intelligent city solutions with IoT focus. Impacting Lives : Touching every 2nd citizen in India through our solutions
Banking Solutions Telecom 850m 450m Bank Accounts Customers
Infrastructure Social Services ~40m 38.1m Beneficiaries Users
Corporate Registration & Filing Citizen Services 1.85m 2.75m e-filings Users every month
Disaster Management Healthcare 400m 3.5m across coastal belt people screened
Passports Income Tax ~55m ~62m Passports issued Registered tax payers * The numbers depicted refer to India Passport Seva Project, INDIA : Transformation Delivered
THEN NOW Accessibility
Transparency
Amenities
Processes
Efciency
Uncertainty
n 55+ Million Applications n 50,000+ daily footfall
n 50+ Million Passports Issued n 50,000 daily SMSs
n 150 PSKs across 68 cities n 99.5 % Citizen satisfaction
n 183 Missions overseas n 99.99 % System Availability
n 18 Million daily online hits n 17,000 daily calls to call center
n 0.7 Million Transactions / Day n 95 Million records migrated Efiling Income tax, INDIA : Transformation Delivered
THEN NOW
Only ITRs Digitization Total 55 Forms (ITRs, Audit &TDS Forms)
Frequent system crashes Performance Enhances user experience
90% paper filing Satisfaction 85% online filing
Paper filing mostly at kiosks Accessibility Anytime, anywhere e-filing
Navigation was not intuitive Usability Easy and flexible navigation
Transparent process with status Refund process not transparent Fraud Detection availability to users
No proper redressal mechanism Grievance Systematic grievance redressal mechanism Central KYC , INDIA : Transformation Delivered
Government and Statutory Authorities 1. Centralized data base of all investors, customers 2. Ability to have a trail of the institutions which were responsible for the KYC of the customer. 3. Strengthen the Anti Money Laundering Initiatives
Financial Institutions 1. Obviates need to collect KYC documents repeatedly, for KYC Compliant registered users 2. Easy access for registered financial institutions 3. Facilitates inter-usability of the KYC records across financial institutions
Customers 1. Quick Start of relationship with new institution 2. Avoid repeated submission of eKYC documents
TCS has built the CKYCR and member Institutions have commenced updating Customer details. Unique CKYC number is generated and shared with the Institution and Customer Thank You DIGITAL TRANSFORMATION PARTNERSHIP
MINISTRY OF DIGITAL ECONOMY & SOCIETY THAILAND
March 28, 2018 FULL SPECTRUM SOLUTIONS DESIGNED FOR DIGITAL A few highlights…
APCOB Reserve Bank of India UTKARSH Small Finance Bank • Group lending • Progressive modernization • Core banking on Cloud • Retail Lending • Digital Payments • Financial Inclusion initiative to extend loans to remote • Rural Banking • Digital Currency areas • Centralized core banking deployment allowing • Aadhar based payments • Microfinance institution transformation to Small Finance independent multi-entity access by cooperative banks and • Portal for Central bank, Government & Citizens Bank state units • Joint Liability Group creation
AMFI GeM NABARD • Unique identity for investors through Common Account • Transparent G2B Portal for all procurement • Rural lending for agricultural, small scale Number (CAN) • Standardized procurement and allied economic activities • Trading across multiple funds by multiple Asset • Aggregation of requirements • Lending life cycle management Management Companies • Ease of payment to vendors • Automation at enterprise and branch level • Common Account Statements (CAS) across fund • Data Analytics & Business Intelligence with centralized data repository investments PROGRESSIVE MODERNIZATION - RESERVE BANK OF INDIA Client Overview: 14,000+ Staff |26 Offices| 1100 Clearing Houses|4400 Currency Chests Support 12 PRODUCT departments and 30 Governments (Central + State) Intellect Quantum Banking
Key Highlights & Business Impact INTELLECT SOLUTION • Complete transformation done in 17 months • 14+ applications from 7 vendors converted to 1 single INTELLECT application 1. Enterprise General Ledger • 6+ complex systems reduced to single INTELLECT QCBS 2. Integrated Core Banking Solution for Central Banks 3. Complete Depository Solution Operational Efficiencies Risk reduction Simplification 4. Comprehensive Govt. Services • Reduction of IT infra by • Automated from 5 systems • Weekly statement to 5. Public Debt Management Solution 70% to 1; over 95% ops risk Parliament -Reduced from • Elimination of reduced 3 days to real time 6. Currency in Circulation reconciliation for 30K+ • Annual Financial Management transactions across 29 Statement – reduced from regional offices 10 days to online (2 7. Market Operations • Single fund for 200+ minutes) 8. National Payment System for Gross commercial banks across • Real time info to Senior and Net Settlements India Mgmt Team 9. Three Dimensional Central Bank Portal (Online Banking Services) for Banking & FIs , Governments and Benchmarked to support 100 MM transactions / day; 24 x 7 Mission Critical Support; NO Recon; Real- time Accounting; Near DR & Far DR Citizens TRANSPARENT G2B PROCUREMENT - GEM
Client Overview: The Ministry of Commerce & Industry, Government of India envisaged the Government e-Commerce Marketplace (GeM) to be implemented for online end-to-end transparent procurement system for Government buyers. The objective of this initiative is to bring transparency, speed, efficiency and ease of doing business. Apart from commonly used products/goods, GeM would also cater to INTELLECT SOLUTION service needs of the government organizations. 1. Transition the existing GeM 2.0 Challenge & Requirement system, Operation and Maintenance, • A mindset change from paper to digital enhancement and upgrade to next • Aggregation of product requirements phase of GeM 3.0 1. Contact Centre Management • Contract, logistics and inspection/testing 2. Helpdesk • Social Media management 3. Business Intelligence Key Highlights & Business Impact 4. Data Analytics • Buyer & Seller Management Services including registration 5. Trend Prediction • Product Specification Management • Catalogue Management • Contract Management • Logistics, dispatch and delivery • E-Procurement including tendering, reverse auction, forward auction, L1 buy, demand aggregation
3500 specific items, 155 categories, reduced transaction cost by 8% Mashreq Bank implemented complete Digital Global Transaction Banking Platform Sveriges Riksbank, the Swedish Central Intellect Mutual Funds Bank, chose Intellect exchange launched for CIBC chose Intellect Digital Central Banking Core Payment Hub over Association of Mutual Funds global competition of India (AMFI)
EUROPE Austria ASIA Belgium Australia Top American bank chose Bulgaria Cambodia Cyprus China Intellect for Transaction AMERICAS Czech Republic Hongkong Argentina Denmark Indonesia Risk Management Bermuda Finland Japan Brazil France Korea Canada Germany Malaysia Chile Gibraltar New Zealand Colombia Hungary Philippines Dominican Republic Ireland Russia Jamaica Italy Singapore Mexico Netherlands Taiwan Peru Norway Thailand IMEA Vietnam TrinidadT ob&ago Poland Nigeria Portugal Algeria USA Angola Oman Venezuela Romania Pakistan Slovakia Azerbaijan Bahrain Qatar Spain SaudiArabia Sweden Cameroon Congo Senegal Switzerland SouthAfrica UK Egypt Gabon South Sudan India Sudan Reserve Bank of India Israel Sri Lanka Ivory Coast Syria extended the Intellect A leading Middle Eastern bank Jordan Tanzania Kazakhstan Tunisia platform for Treasury and implemented CBX & RBX, enhanced Kenya Turkey all Citizen Payments Kuwait UAE Retail & Corporate customer base Lebanon Yemen Mauritius Morocco WE HAVE THE DESIGN EDGE
FinTech 8012 Design Center, Mumbai opened in 2014 for digital design sessions Understanding Requirements - Stated - Felt - Unstated
World’s first design center for financial Observing institutions opened in 2013. FinTech 8012 Design Center, Chennai. Patterns
Connecting the dots
Business, Technology & Unearthing Operations Space at FinTech 8012 Blind spots DIGITAL TRANSFORMATION PARTNERSHIP
MINISTRY OF DIGITAL ECONOMY & SOCIETY THAILAND
March 28, 2018
KEY EGOVERNANCE PROJECTS Electronic access of common services Improving water supply system by Citizen by citizens is an important Mission means of making it available in Health Care Service Mode project in India. Through this sufficientIndia’sInterstate most quantity, VAT Successful reconciliation ensuring Health it’s system quality is system Kiosks set up across anInsuranceimplemented important for mission poorand managedproviding of Govt. byofcashless 3iIndia. geographic spread of multiple states ThismedicalInfotech calls forcarehas a been inempowering a largekey initiative state utility to in India enables citizen, business to apply for services and receive companies-account Close for withto tax 10 tools transactionMillion to ensure Beneficiary between timely 2 andstate accurate govts. Inrevenue India’s collection,multi-tier digitallyOnline system signed developed document towithin manage a - Over USD 0.15 Million claim minimizationtaxation system. of non-revenue The system water. is now clearlymonetary defined credit timeline.to financially No more every day, No fraud yet need to travel to distant offices, Athe large backbone state in ofIndia new is GSTN implementing system of a backward students aspiring for higher waste work hour. billing-the countryOver system 1500 that Hospitals will in turn and interface 5000+ education where government remains Service Delivery Points, rapidly guarantor with IoT system for water consumption - Around 18 services provided growing data collection, billing and analysis. The - onlineOver 7 Million students to be Electronic Revenue Stamp Paper system- Over will 7also stakeholders interface within approval legacy managed system has been a major Social - External services e.g. phone bill, manualprocess, meters. avg. Moreover approval internal time <24 Utilities transformation initiative in Welfare - electricityOnline system bill paymentwith Mobile workflowhrs. automation will ensure water eGovernance in India which not only integratedinterface enable anywhere quality assessment, new connection access, thus eliminating digital approvalensures its and availability other important any time, tasks it - End-to-end implementation and also eliminates manipulation and managementdivide and also bring in - bringsTo cover in accountability over 8 major of cities revenue and transparency over 2.5 Million consumers collection - Multi-level authentication ensure - Self service portal will allow to find Revenue Mgmt cash reaches electronically to the billing data and make payment bank acct. of right beneficiary online HOW WE CAN PARTNER WITH
THAILAND Can help maximize eGov project outcome through BPR Unique experience of Consulting and Implementation – Capability to study and Implementation 01 insights of eGovernance transformation initiative
Our solution will minimize cost of sustenance by using Ready to use solution framework for quick turnaround in Citizen / Business license free base products 02 service delivery project implementation – OpenSource solution that is already deployed in multiple projects Ensure outreach, Outcome of solution, Predict scenarios Expertise in delivering cutting edge solutions involving Cloud for decision support 03 Computing, Mobility, User Experience Design, Analytics, Business Intelligence, Block Chain – Fully integrated suite of solutions We use understanding of Best Practices, Solutions, Extensive experience in Government domain and specifically Strategy to maximize 04 experience key sectors that are thrust areas of Thailand’s eGov outcome plan – Tested solution framework 3I INFOTECH IN ELECTRONIC TAXATION AND REVENUE
Value Added Tax Goods and Service Tax Stamp Duty Revised sales and services Stamp Duty is collected Remained among top tax replacing VAT for for all revenue revenue source for govt. most commodities transactions
Challenge Challenge Challenge • VAT remained among top GST has recently replaced Sales Stamp duty is charged in all revenue sources for Govt. and Service Tax earlier revenue transaction between India. processed through VAT for most parties • Legacy manual/ semi- commodities in India Paper based Stamp duty automatic process lacked easy Complex process for instrument witnessed logistics access for return submission, reconciliation, adjustments and issue leading to non-availability, application stringent compliance duplication leading to revenue • Non-streamlined process requirement caused immense leakage made reconciliation and audit pain for business Electronic Stamp Duty difcult, causing revenue instrument plugs all above leakage loopholes. Solution Solution Solution
• Designed VAT automation • 3i Infotech’s Integrated GST Designed Electronic Management system for THREE states in management solution take System processes and managed India care of GST calculation, implementation in a large state • Developed VAT system for reconciliation and return filing in India multiple states in India that is being used multiple • Implemented and Managed business houses in India Inter-state trade taxation management system 01 3i Infotech Ltd. is 01
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03 3I INFOTECH IN SMART CITIES
Improving Quality of Living for Enabling cities to cope up with citizens rapid influx of population Improving safety Developing effective emergency Accessible and connected transport management Improving water supply Improving healthcare Efficient power supply and revenue Monitor environment Decentralized access common Efficient traffic management services
Self Service Portal for water Citizen Service Delivery Portal Designing Smart City solutions Challenge Challenge Challenge • Water supply is a highly subsidized • Diferent agencies involved in citizen • In smart city Information and service in Indian cities, thus utilities service delivery have developed Communication Technology plays the starve for fund to invest in automated system and portals that enabler role to help achieve its goals improvement work in silo • Holistic ICT planning and Designing is • Collection of revenue is poor and no • Back-end system most often not critical for optimized implementation mechanism to identify defaulters integrated and automated causing of solutions and also help in making easily. non-compliance in service delivery the implementation sustainable • Bill Payment process is cumbersome • Cit
Solution Solution Solution • 3i Infotech is providing ICT consultancy • 3i Infotech is implementing a highly • 3i Infotech has developed ready to services to an old and historically intuitive self-service portal that will implement portal design framework important city in India facilitate citizens to access services of that can integrate various city • Design of core ICT infrastructure to water utility with ease subsystems and provide a singular handle the overall project scope, • Meter data collection automation will view of all services designing safety and surveillance improve compliance on bill payment • The back-end process automation for system, trafc management system are • Back-end automation will enable timely smooth and timely execution of key components of the engagement delivery of services business functions tasks
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03 DIGITAL TRANSFORMATION PARTNERSHIP
MINISTRY OF DIGITAL ECONOMY & SOCIETY THAILAND
March 28, 2018
DIGITAL TRANSFORMATION PARTNERSHIP
MINISTRY OF DIGITAL ECONOMY & SOCIETY THAILAND
March 28, 2018