EC J Cleaning JOURNAL

EUROPEAN EC J Cleaning JOURNAL

The pan-European magazine for the professional cleaning sector

COUNTRY FOCUS TECHNOLOGY SPECIAL REPORT The UK cleaning UPDATE Hygiene in industry Scrubber dryers healthcare

FEBRUARY/MARCH 2012 incorporating the official journal of the EUROPEAN FEDERATION OF CLEANING INDUSTRIES

E UROPEAN CL E ANI N G JOURNAL ECJ Contents February/March 2012• Vol. 20, No.1

Cover story

18 Sofidel A new range of products.

Special reports

21 Cheap = economical? Why should washroom managers not simply buy the cheapest products they can find?

31 The art of sustainable products Ecodesign expert Dr Udo Hermenau writes about the challenges and benefits it presents.

35 Small is beautiful What are the most dominant trends in today’s scrubber dryer market? 35

49 The key challenges Which healthcare environment presents the Business Regular features greatest cleaning challenge? 55 End of the euro? 43 Origins of our hygiene rituals 61 Big impact of small changes Hartley Milner looks at the events that ECJ begins a new series on the Small changes within a company can make a brought the euro to the brink in 2011 history of hygiene with a look at when big difference to its sustainability goals. and asks whether it can survive. human beings became aware of their own cleanliness.

57 Better deal for workers? In a new series focusing on the cleaning industry in the major economies of Europe, we start with the UK.

Plus

3 News 10 News extra - ISSA/INTERCLEAN 43 12 European reports

Subscriptions Circulation Germany European Cleaning Journal is EUROPEAN United Kingdom - £60 Marie Payne Reinhard Knittler published six times a year by Continental Europe - £70 Knittler Medien Criterion Publishing Ltd. Although CLEANING every effort is made to ensure the JOURNAL International - £80 Italy, Spain & Switzerland Mittlerer Hubweg 5 accuracy and reliability of material Fabio Potesta D- 72227 Egenhausen published in European Cleaning, Criterion Publishing Ltd Germany Criterion Publishing Ltd and its PO Box 299 Editor Mediapoint & Communications agents can accept no responsibility Chesham, Buckinghamshire Michelle Marshall Corte Lambruschini T +49 7453/9385 787 for the veracity of claims made HP5 1FP United Kingdom Features Writer Corso Buenos Aires, 8 F +49 7453/9385 797 o [email protected] by contributors, manufacturers Ann Laffeaty V Piano, Interno 7 or advertisers. Copyright for all T +44 (0)1494 791222 www.knittler.de 16129 Genova, Italy material published in European F +44 (0)1494 792223 Advertisement Director T +39 010 570 4948 Cleaning remains with Criterion [email protected] ISSN 0968-901X Publishing Ltd and its agents. www.europeancleaningjournal.com Chris Godman F +39 010 553 0088 Advertisement Sales [email protected] © Criterion Publishing Ltd 2012 Carole Dawson www.mediapointsrl.it AMSTERDAM

Since 1967 World’s Leading Trade Fair for Cleaning Professionals o Complete overview of the global cleaning industry o The best business platform for professionals from 116 countries o Very latest trends and numerous new product introductions o More than 650 companies exhibiting including all leading manufacturers o Dedicated area’s for Washroom, High Pressure and Outdoor/City Cleaning

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8.9.10.11 MAY Organised by: In association with: Offi cial media partner: 2012 AMSTERD NEWS

Reliance on gloves ISS presents leads to poor hygiene HEALTHCARE workers tals. They found proper hand who wear gloves when treating hygiene compliance rates were 2020 vision of patients are less likely to wash "disappointingly" low, at 47.7 their hands between patients, per cent - a statistic, experts according to a British study. contend, that contributes to the Experts acknowledge that costs associated with health- wearing gloves is appropriate care-associated infections. the future when workers know contact Proper hand hygiene protocol GLOBAL FACILITIES customer requirements are with bodily fluids is likely, but includes changing gloves and management services pro- reshaping the business. the study suggests healthcare washing one's hands. Hands vider ISS has carried out a Sustainability will continue workers appear to be substi- can be contaminated by 'back study in conjunction with to be an important trend over tuting glove use for additional spray' when gloves are removed The Copenhagen Institute the next decade, the paper says. hand hygiene protocols. after contact with bodily fluid, for Futures Studies (CIFS) Global warming, environmental "The chances of hands being researchers said. about the future of Facilities challenges and resource scarcity cleaned before or after patient Stone and his team suggest- Management (FM) worldwide. remain topics of great interest contact appear to be substan- ed more studies are needed to The study is based on four for the FM and services indus- tially lower if gloves were being determine behavioural reasons scenarios where the basis of the try. Sustainability challenges worn," said Sheldon Stone MD, behind poor hygiene habits. research is a survey involving will include energy usage, water of the Royal Free Hospital NHS The study, The Dirty Hand more than 300 senior execu- and waste management and Trust Healthcare, who led the in the Latex Glove: A Study tives from ISS and 50 specialists indoor ecology. research team. of Hand Hygiene Compliance from the Global FM network. Impact on organisation Stone and his colleagues When Gloves Are Worn, was Peter Ankerstjerne, group observed more than 7,000 published in the December marketing director at ISS Technological develop- patient contacts in 56 ICUs and issue of Infection Control and explained: "The objective of ment will be shaped by several geriatric care units in 15 hospi- Hospital Epidemiology. the study is to develop a set effects including: new mate- of global scenarios for the rial technologies, increased use future of the FM industry of autonomous robotics, the and to bring awareness about internet and improved data col- DIARY DATES the future trends, uncertain- lection, storage, analysis and ties and opportunities that data-mining. To have your event included in the Diary, contact ECJ on +44 (0)1494 will have the greatest impact on ISS also believes sustainabil- 791222 or via email at [email protected] the industry." ity and technological development have significant potential April 9-12 2012 March 13-15 2013 Reshaping business transformative roles in labour China Clean Expo ISSA/Interclean Latin America The study predicts that markets and impact on how the Shanghai, China Mexico City, Mexico the industry in 2020 will be FM industry is organised. T +86 21 6437 1178 T +31 20 549 1212 very different from what it is To see the report in full visit: [email protected] [email protected] today and the FM industry is http://ipaper.ipapercms.dk/ May 8-11 2012 March 19-21 2013 professionalising while new ISS/External/issworld/White_ ISSA/Interclean The Cleaning Show technologies, regulations and papers/ISS_2020_Vision/ Amsterdam, Netherlands Birmingham, UK T +31 20 549 1212 T +44 1895 454 438 [email protected] [email protected] Keep up to date with this story and other May 24-25 2012 April 24-26 2013 industry news as it happens. Visit www. Clean NZ ISSA/Interclean CEE europeancleaningjournal.com for news, analysis, Auckland, New Zealand Warsaw, Poland T +61 2 8586 6115 T +31 20 549 1212 event information, authoritative research and [email protected] [email protected] suppliers' reference guide September 27-29 2012 May 21-23 2013 Pulire Eurasia Pulire • Le premier groupe • Unter dem Titel „2020 • Il gruppo ISS, leader Istanbul, Turkey Verona, Italy mondial de services de Vision“ hat ISS, eines mondiale dei servizi ISS T +39 02 67 44 58 1 T +39 02 6744581 bâtiment, ISS, a publié der weltweit führenden ha pubblicato lo studio [email protected] [email protected] une étude sur l'avenir du Gebäudetechnik- intitolato “2020 Vision” October 10-14 2012 September 24-27 2013 facilities management (FM) unternehmen, eine Studie sul futuro delle facilities WFBSC congress CMS mondial intitulée 2020 zur Zukunft des globalen management mondiali Curitiba, Brazil Berlin, Germany Vision. Facility Management (FM) (FM). T +44 20 7920 9632 T +49 30 3038 2035 • D'après une étude veröffentlicht. • Uno studio effettuato in britannique, les travailleurs • Laut einer britischen Gran Bretagna evidenzia [email protected] [email protected] médicaux qui portent des Studie waschen im che gli operatori del settore October 16-19 2012 gants lorsqu'ils traitent des Gesundheitswesen tätige sanitario che indossano i ISSA/Interclean North America pations se lavent les mains Personen, die bei der guanti quando trattano i Chicago, USA moins fréquemment entre Behandlung von Patienten pazienti sono meno inclini T +31 20 549 1212 patients. Handschuhe tragen, weniger a lavarsi le mani fra un [email protected] wahrscheinlich ihre Hände paziente e l’altro. zwischen Patienten.

February/March 2012 ECJ 3 NEWS

• Le premier salon de la propriété Hygienalia+Pulire, qui s’est tenu ISSA Europe récemment à Valence, en Espagne, a attiré Spain's first près de 4000 visiteurs. Amsterdam meet • Une réunion des partenaires européens de l’association industrielle ISSA s’est tenue AMSTERDAM was the à Amsterdam récemment. L’association a Hygienalia+Pulire venue for a recent meeting of également tenu un sommet pour le Benelux. the European partners of industry association ISSA. The group THE FIRST edition of the gathered to exchange ideas and Hygienalia+Pulire professional share experiences. cleaning exhibition for Spain •Die erste Reinigungsmesse Association representa- Hygienalia+Pulire, die in Valencia, took place in Valencia earlier tives from Hungary, Poland, Spanien, stattfand, hat fast 4000 Besucher this month, attracting almost angezogen. Estonia, the Czech Republic, • Vor kurzem veranstaltete der 4,000 visitors. the Netherlands, the UK and Industrieverband ISSA ein Treffen seiner Organised by Reed Exhibitions Russia attended the meeting. europäischen Partner in Amsterdam. Iberia in conjunction with “The meeting was a huge Gleichzeitig wurde eine Konferenz der Afidamp Servizi, which is responsibility of travelling and coming Beneluxregion abgehalten. success," said ISSA director of sible for the Pulire show in Italy, to Valencia to see the varied and European services Keith Baker, the event was visited by distribu- absolutely representative supply "with all attendees showing tors, contract cleaning firms and from the professional cleaning and plenty of enthusiasm and a will- end users from hotels, hospitals, hygiene sector on show here". ingness to share industry exper- • La prima esibizione del settore del supermarkets, etc. Just under 140 Afidamp's Toni D'Andrea tise from a variety of different cleaning Hygienalia+Pulire, tenutasi di exhibitors participated - 30 per added: "Hygienalia+Pulire has national markets." recente a Valenza in Spagna, ha attratto cent of them from abroad. taken place in a extremely diffi- Also in the Netherlands, ISSA quasi 4.000 visitatori. cult period for the domestic pro- held a summit for its Benelux • L’associazione industriale ISSA ha Difficult period tenuto di recente ad Amsterdam un fessional cleaning market - a sec- region members - headed up by meeting dei suoi partner europei. Ha Deputy director of Reed tor that registered in 2011 a 13 per European board chairman Niels inoltre tenuto un summit per le regioni Exhibitions Iberia Alberto Alonso cent decrease in sales against 2010 Ysbrandy and board member del Benelux. highlighted the quality of visi- and a progressive contraction that Michel de Bruin. The event saw tors and emphasised that despite has seen a drop in sales of 32 per the introduction of the Benelux today's economic climate, "eve- cent since 2007." Working Group. ryone has considered the pos- www.hygienalia-pulire.com www.issa.com

4 ECJ February/March 2012 NEWS

Register now for your Cradle to Cradle pioneer monthly email newsletter from ECJ. Visit www. to address cleaning sector europeancleaning journal.com A HIGHLIGHT of the ISSA/ Cradle is to improve the qual- Greenpeace in the 1980s. He INTERCLEAN exhibition from ity of products so they pose no founded the Environmental May 8-11 will be the presenta- health risk to anyone coming Protection Encouragement Le premier orateur à la cérémonie de tion of this year's Amsterdam into contact with them; and are Agency (EPEA), based in remise des prix de l'Innovation au prochain salon ISSA/INTERCLEAN, Innovation Award, on the open- of both economic and ecologi- Hamburg, in 1988 and through prévu en mai à Amsterdam, sera Michael ing day of the show. Keynote cal benefit. that institute he has imple- Braungart. Michael Braungart est speaker at the ceremony will Braungart is a German chem- mented the principles of Cradle responsable du concept Cradle to Cradle be Prof Dr Michael Braungart, ist who became involved with to Cradle in companies around ("berceau à berceau") voulant que rien ne pioneer of the Cradle to Cradle the environmental organisation the world. mérite d'être appelé un déchet. concept of design. Braungart believes the clean- Der Hauptredner bei der diesjährigen Cradle to Cradle is a design ing sector has a vital role to play Verleihung der ISSA/INTERCLEAN concept based on nature - as in taking the Cradle to Cradle Innovation Awards, die im kommenden in nature, there is no such concept forward and the fact Mai in Amsterdam stattfindet, wird thing as waste. There are three Michael Braungart sein. Braungart ist für it is gaining momentum glo- die Entwicklung des Cradle-to-Cradle- basic principles: bally makes cleaning far more Design-Konzepts verantwortlich, bei dem • Everything is designed to be relevant. He will address clean- es nach dem Vorbild der Natur so etwas a nutrient of something else ing professionals directly at the wie Abfall nicht gibt. • Everything is produced by Innovation Award ceremony renewable energy from current about how Cradle to Cradle can Michael Braungart sarà il relatore ospite solar income della cerimonia Innovation Award alla impact on their businesses, and ISSA/INTERCLEAN di quest’anno • Everything contributes to the benefits it brings. che si terrà ad Amsterdam. Braungart è diversity, whether it's concep- • Read ECJ's exclusive inter- il responsabile di Cradle to Cradle, un tual, cultural or biological. view with Braungart online and concetto di design guidato dalla natura The ultimate aim of Cradle to Prof Dr Michael Braungart in the April/May edition. dove non esiste lo spreco.

February/March 2012 ECJ 5 NEWS

• Diversey, le fournisseur mondial de systèmes de nettoyage et d'hygiène, Special report on hygiene sera l'hôte d'un sommet sur la gestion Diversey organises in healthcare - page 49 du risque à l'occasion du salon ISSA/ INTERCLEAN d'Amsterdam en mai. • Hydro Nova Europe, un fabricant de systèmes de dilution et de dosage, a changé Amsterdam summit Hydro Nova sa raison sociale en Hydro Systems Europe. GLOBAL CLEANING and and infection control. name change hygiene systems solutions pro- Speaking will be executives vider Diversey is to host a Risk from companies including Coca DILUTION AND dosing •Diversey, der globale Anbieter von systems specialist Hydro Nova Reinigungs- und Hygienesystemlösungen, Management Summit dur- Cola, McDonalds, ISS, Metro, wird im Rahmen der ISSA/ ing the ISSA/INTERCLEAN Compass, Accor, Dussmann and Europe changed its name to INTERCLEAN in Amsterdam im Amsterdam exhibition this May. Autogrill. More than 400 business Hydro Systems Europe with kommenden Mai eine Konferenz zum The company says it will bring leaders are expected to attend the effect from January 1. Thema Risikomanagement veranstalten. together senior executives from invitation-only event. The company, which has its • Hydro Nova Europe, der Hersteller von parent company in the USA, Verdünnungs- und Dosiersystemen, hat seinen Namen in Hydro Systems Europe covers markets throughout geändert. Europe, the Middle East and Africa. It produces a range of solutions from mechanical hand pumps and water-activated dilu- • Il fornitore mondiale di soluzioni tion dispensers to fully auto- di sistemi per il cleaning e l’igiene some of the world's largest com- The Risk Management Summit mated, electronically-controlled Diversey ospiterà un Risk Management dosing systems for warewash Summit durante l’esibizione ISSA/ panies, leaders of non-govern- will take place at 12.30pm on INTERCLEAN che si terrà ad mental organisations, the media Thursday, May 10 at the RAI and laundry applications. Said a company spokesman: Amsterdam in maggio. and experts. They will share their exhibition centre. Simultaneous • La Hydro Nova Europe, produttrice experiences in protecting their "The name change under- translation will be provided into di sistemi di diluizione e dosaggio, ha employees' and customers' lives - lines our continued expansion canbiato il suo nome in Hydro Systems major European languages. into new and emerging Europe. and in improving their corporate brand value and bottom line. To request an invitation, visit global markets." The primary areas addressed the dedicated website at www. Visit the website at: www. will be food safety, labour safety risksummit.com hydrosystemseurope.com

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NEWS

Unger appoints new Europe head

CLEANING SYSTEMS the lead in developing new oppor- provider Unger - which has its tunities for the company." headquarters in the USA - has Deutzmann added: "Having appointed Torsten Deutzmann spent a fantastic 17 years with as managing director of its Unger I feel I know every prod- European division. uct and customer inside out. I will Based in Germany, Deutzmann use this knowledge to provide - who joined the company in 1995 even better value products and as a marketing assistant - has per- services to our distributor and end formed a variety of roles, most user clients." recently general manager. Meanwhile the company's UK Commenting on his appoint- general manager Dave Roger has ment Mark Unger, president of been appointed to the new role Unger Enterprises said: "Torsten's of European sales manager. He is outstanding track record at Unger now responsible for managing the speaks for itself. We have no sales force and building customer doubt that he will be a great suc- relationships across Europe, the cess in his new role, continuing to Middle East, Africa and Asia. add value to the brand and taking www.ungerglobal.com Euro association holds annual conference and awards Heilmann EUROPEAN professional industrial cleaning in Europe. cleaning association FIDEN The next FIDEN conference held it annual conference in will take place from September Naples, Italy. Attended by 13-16 in Cracow, Poland. participants from Germany, [email protected] Italy, Malta, Austria, Romania, Switzerland and Spain, the • Le fabricant de systèmes de propreté theme for the meet was Unger, qui a son siège aux Etats-Unis, a Creating Added Value - For and nommé Torsten Deutzmann aux fonctions de directeur général de sa division Through Industrial Cleaning. européenne. • L'association de la propreté FIDEN a récemment tenu sa conférence annuelle en Italie. Bernd Heilmann, ancien directeur de Hako, s'est vu décerner le prix institué par cette conférence pour couronner des réalisations exceptionnelles en faveur de la propreté européenne.

•Unger, der Anbieter von Reinigungssystemen mit Sitz in den USA, hat Torsten Deutzmann zum Geschäftsführer des Geschäftsbereichs Bernd Heilmann accepts his award Europa ernannt. • Der Reinigungsverband FIDEN Speakers included Toni veranstaltete vor kurzem seine D'Andrea of Afidamp, Markus Jahreskonferenz in Italien. Der Asch of EUnited Cleaning, frühere Hako-Geschäftsführer Bernd AFED's Matteo Marino, Heilmann wurde dabei mit dem Prize for Outstanding Commitment to Cleaning in Benno Locher from the Parity Europe ausgezeichnet. Commission for the Cleaning Industry in Switzerland, and • La Unger, fornitrice di sistemi di pulizia Mario Podrazil from Simacek che ha sede in America, ha nominato FM Group in Austria. Torsten Deutzmann direttore generale Bernd Heilmann, former della sua divisione europea. • La conferenza annuale dell’associazione president of EUnited Cleaning del cleaning FIDEN si è tenuta and Hako-Werke director, was recentemente in Italia, durante la quale l’ex awarded the FIDEN prize in direttore della Hako Bernd Heilmann ha recognition of his outstanding ricevuto il premio “Prize for Outstanding commitment to the interests of Commitment to Cleaning in Europe”.

February/March 2012 ECJ 9 NEWS EXTRA: ISSA/INTERCLEAN

Biggest ever in Amsterdam

Seminars As in previous years, Amsterdam RAI and ISSA have compiled a comprehensive seminar programme. Tuesday May 8 - Doing Business in a Culturally Diverse Marketplace. Renowned speaker Phillip Khan Panni will present his study on how to get the best from doing business with clients around the globe from Japan and the USA to Russia and South Africa. It will be followed by an international round table discussion. Wednesday May 9 - Cleaning in the 21st Century. This Dutch-language session will have simultaneous translation available. Prof Didier Pettit of the World Health Organisation (WHO) will focus on the impact cleaning can have on the risk and spread of infection. Thursday May 10 - Facility Netherlands. There, cleaning Washroom and High Pressure ECJ looks ahead to Management and the Cleaning professionals can discover the the ISSA/INTERCLEAN The exhibition areas dedicated Industry. This seminar will latest product innovations and exhibition in Amsterdam, to Washroom and High Pressure feature three presentations: network with colleagues from all taking place from May have been expanded following Sustainability in Cleaning, the over the world, under one roof. 8-11. This is Europe’s their successful introduction Sceptical Approach; New Ways largest showcase for the Innovation award in 2010. High Pressure has its of Working; and The Challenges professional cleaning own area in hall 5, together with of the Ageing Population. One of the biggest highlights an outside demonstration area. sector, and as the official of the exhibition is always the Friday May 11 - Certification Washroom, meanwhile, has and Training in the Cleaning European magazine for the presentation of the Amsterdam grown to 8,000 square metres show ECJ will feature an Innovation Award, and this Industry - a Roadmap. Training and will occupy halls 10 to 11. professionals look at training extensive preview in the year's winner will be announced during a special ceremony Miniskills and certification from entry April/May edition. level through to supervisory staff on the opening day. Over 70 New this year is the Miniskills and company accreditation. entries have been received this competition, in which cleaning ACCORDING TO the organ- year and the list of finalists will For Dutch speaking visi- isers, 2012 will be the biggest teams from various countries tors, Amsterdam RAI is also be announced shortly. Visit the take part. Teams from Austria, ISSA/INTERCLEAN exhibi- ECJ website at www.european organising a Schoonmaakmarkt tion ever, occupying eight halls. Hungary, the Netherlands and where Benelux distributors and cleaningjournal.com and read it UK will compete in a number ISSA/INTERCLEAN is cleaning companies can invite there first. of set cleaning tasks. They will acknowledged as being the their customers and have the Speaking at the ceremony will be expected to strip and remove most important event for the opportunity to network with be Michael Braungart, originator polish from linoleum; perform professional cleaning sector in Dutch colleagues. of the Cradle to Cradle concept crystallisation; cleanroom clean- Europe. Held every two years, Full details of visiting ISSA/ which is now gaining worldwide ing; and clean a hospital room this year it takes place from INTERCLEAN are on the website momentum. Read ECJ's exclu- using steam. May 8-11 at the RAI exhibi- sive interview with him in the at www.issainterclean.com tion centre in Amsterdam, the April/May edition. Demo on the Job • Don't miss ECJ's comprehen- Also brand new for this ECJ contemple la Das ECJ wirft einen Blick ECJ parla dell’esibizione sive guide to ISSA/INTERCLEAN prochaine édition du salon auf die bevorstehende ISSA/INTERCLEAN year's show is Demo on the in the April/May edition - fea- ISSA/INTERCLEAN, ISSA/INTERCLEAN che si terrà ad Amsterdam Job, whereby exhibitors have turing news of product launch- prévue du 8 au 11 mai à Messe, die vom 8.-11. Mai dall’8 all’11 maggio. L’evento been invited to make their lat- es; details of all Amsterdam Amsterdam. Il s'agit de in Amsterdam stattfindet. è la più grande esibizione est product launches available Innovation Award finalists; inter- la plus grande vitrine Hierbei handelt es sich del settore del cleaning to the RAI's contract cleaning view with keynote speaker Michael européenne de la propreté um Europas größtes professionale in Europa e Braungart; floor plan; and full company - GCA. Its cleaners professionnelle. Nous y Ereignis der professionellen ECJ ne farà un’ anteprima seminar programme. Meanwhile, consacrerons une avant- Reinigungsbranche, und das particolareggiata nel will use the equipment selected the ECJ website is being updated première détaillée dans ECJ wird eine ausführliche numero di aprile/maggio. throughout the event to clean all regularly with all exhibition news. notre numéro d'avril/mai. Vorschau in der April/Mai- halls, the washrooms and outside Visit at www.europeancleaning Ausgabe bieten. demonstration areas. journal.com

10 ECJ February/March 2012

FREE SHOW BAG !! UPDATE: RUSSIA

Managing fast growth

ECJ Russian reporter, Oleg the run. Emerging businesses Popov of cleaning company must act to respond to shifts Cristanval, explains that in the environment in order to the country's market for survive and to prosper. cleaning services rose by Since the consumer is the 20 per cent in 2011. one who drives the market, it is he who sets the standards n industry or a company is and determines the parameters Aa chain of well planned and of operation. He is, therefore, executed operations which have unwittingly developing key proved efficient. Many Russian performance indicators and, in companies have learned how to fact, determining the value of run businesses in Europe and each employee to the company we maintain close business rela- he engages with. tionships with our European Certain points are essential partners. They teach us their to developing a successful busi- best practice and we implement ness. I am talking about seek- it on our sites. Of course each ing the best employee for each business environment is unique. position, team building and cre- This, in turn, disallows the ating and sustaining employee wholesale cloning of obtained motivation in the workplace. experience - it must be properly Top managers should pay as and sensitively adapted. much attention to their 'inter- As Dr Ichak Adizes, one of nal reality' as they do to their the world's leading experts on customers. Why is this neces- improving business and govern- sary? It is because employees ment performance through fun- bring a brand to life; they are damental change, said: “Russia its ultimate custodians. is still too young - with too Business owners and man- many unanswered questions, an agers work two full-time jobs: overabundance of energy, and dealing with both the customer a strong entrepreneurial spirit market and the labour market. liberated at last from the prison Should a company experience of the Soviet era." spiked growth, a downside of It cannot be disputed Russia such rapid expansion mani- is currently living through its fests itself rather quickly, and rebirth: businesses are develop- the quality of services begins ing and people are hungry for to plunge. When the number knowledge and want to study. of clients and work locations The market for cleaning serv- increases, maintenance of qual- ices in Russia is also develop- ity control is harder to achieve. ing, and together with it, young During the stressful period of cleaning companies are going being swamped by early suc- through all these dramatic cess, the fundamental processes transformations of our times. which had already been put in One of the greatest dif- place and are functioning auto- ficulties a fast growing com- matically, work the best. These pany faces is determining a operational models underpin definitive, comprehensive and quality maintenance and can be robust growth strategy. It often employed on new sites. appears that a rapidly growing Regardless of fast growth, enterprise does not have any all business processes must be recognisable road map to fol- laid down. A company should low. Of course there is a stra- always have people who can be tegic vision in the mind of the informally called 'snoopers' - an business owner. But in reality advance guard of workers who market conditions are changing arrive at new sites and assess so fast that there is no time to the most effective methodology implement business plans on specific to that location.

Oleg Popov, de l'entreprise Oleg Popov vom russischen In Russia, Oleg Popov russe de propreté Cristanval, Reinigungsunternehmen dell’impresa di pulizia discute des problèmes qui Cristanval erörtert die Cristanval, parla delle sfide se posent à la gestion d'une Herausforderungen, mit denen di dirigere un’attività in così entreprise en plein essor en sich ein schnell wachsendes forte crescita nella nazione. Russie. Unternehmen in seinem Land konfrontiert sieht.

12 ECJ February/March 2012 UPDATE: DENMARK

Making cleaners stronger

Reporting from Denmark, reporting ill. Petra Sjouwerman All training took place dur- examines the results of ing working hours, which might a research project seem strange, but is not uncom- amongst cleaners. mon in Denmark. For instance postal workers in distribution leaning toilets, mopping centres who execute repetitive Cfloors and washing win- tasks in a fixed body position, dows is physically hard work. do physical exercises together Compared to other working on the shop floor, several times groups, cleaners have a higher a day. risk for burn-out on the job and The research project showed for leaving the labour market that after three months of earlier. Research in Denmark, physical training the employees' however, has now shown that muscle strength and their coor- physical and behavioural train- dination skills had improved by ing makes cleaners stronger. It about 20 per cent. Cognitive reduces the risk of physical and training reduced cleaners' fear mental overload. of movement by about 16 per Researchers from the Danish cent compared to the other National Research Centre for groups. The Danish researchers the Working Environment concluded this kind of training (NFA) in Copenhagen exam- increases physical and mental ined 363 cleaners from nine dif- abilities, and potentially helps ferent public workplaces. to avoid burn-out on the job. At the start researchers “Hard physical work becomes examined the cleaners' health easier when you are stronger,” and physical abilities. Results declared the spokesperson for showed that many had higher 3F, the trades union that among blood pressure, were more others represents cleaners in obese and had poorer work abil- Denmark. “But training is not ity than working Danes gener- a magic potion,” she warned. ally. A considerable number of “Cleaners must also have other them had problems with their tasks, thus more variation and neck, shoulders and back. alternation in their jobs.” The participants were allo- The project's main research- cated different groups. One er, Marie Birk Jørgensen, agreed group did 20-minutes physical that training always should be a training sessions three times a supplement to other approach- week, supervised by a profes- es. “Often it would be prudent sional trainer. to make both ergonomic and The second group did cog- organisational changes simulta- nitive behavioural training on neously with the introduction perceiving and handling pain. of training,” she stated to the Supervised by a psychologist, Danish press. they formed discussions groups This research project is part and did psychological exercises of a larger scientific project two hours every other week. by both Danish and Swedish The purpose of the cogni- researchers. The purpose of this tive training was to minimise three-year research programme fear of movement, also called is twofold. The Scandinavians kinesiophobia. Fear of move- want to find out why specific ment is rather frequent among job groups like cleaners often people with chronic back pain burn out on the job. The second or other musculoskeletal pains. question is: what can employers Phobic responses to pain and do to prevent this? unhealthy pain maintaining As the researchers are almost habits are major contributors finished, we can soon expect to pain related disability and more interesting results.

Dans son reportage Petra Sjouwerman untersucht Dalla Danimarca, du Danemark, Petra in ihrem Bericht aus Petra Sjouwerman Sjouwerman examine Dänemark die Ergebnisse eines esamina i risultati di un les résultats d'un projet Forschungsprojekts, das sich auf progetto di ricerca che si de recherche portant sur die körperliche Ertüchtigung occupa principalmente la culture physique des von Reinigungskräften dell’addestramento fisico degli nettoyeurs. konzentriert. addetti alle pulizie. UPDATE: ITALY

Bringing in the new

Michele Redi has concluded ing addressed directly the mar- his term as president ket for public bodies as well as of Italian cleaning private businesses, will evaluate association AfidampFAB, the changes which are needed to be succeeded by Matteo as well as the solutions offered Marino. Anna Garbagna by the sector's firms. Michele Redi, after four years reports from Milan. as leader of AfidampFAB, con- ontinuity and focus on the cluded his speech by leaving the Cfuture: these were the main floor to Matteo Marino who elements which emerged from was elected unanimously by the assembly of AfidampFAB the newly elected board of associates, which took place in directors - which also chose Milan recently. Gianpaolo Ruffo as vice presi- Michele Redi, the depart- dent vicarious. ing president, emphasised the Matteo Marino, president of value of the association in this AFED, stressed that Afidamp’s increasingly difficult economic main objective is to facilitate scenario, caused by the increase knowledge and the greater dif- in the cost of raw materials, fusion among public powers, difficulties in payment and the public opinion and clients, of reduction of margins. methods and techniques that Redi then mentioned the can provide adequate profes- ‘green policy,’ supporting com- sional solutions to cleaning, panies which have invested in hygiene and environmen- the research and development tal sanitisation problems. He of environmentally friendly also explained the coopera- innovative products and solution with ANMDO (National tions. He concluded by giving Association of Doctors and a preview of Forum Pulire, the Hospital Managers), following first international integrated the recent decision to provide services congress, highlighting references for purchasers in the the latest news and its impact hospital sector, or to set techni- on the whole production chain. cal standards concerning saniti- 'Cleaning – Cleanliness sation in the health sector. as Absolute Value. Society, Marino continued by men- Sustainability, Competence, tioning the important com- Quality, Health, Economy, mitment of CPP, the working Future' is the title of the con- group of associations of compa- gress which will gather the nies organised to revise a draft entire integrated services sector law drawn up by the Ministry of for the first time in Italy. It will the Environment to define the take place in Milan on March parameters for winning local 21-22. authority 'green contracts'. Promoting the forum are The presentation by Toni AfidampFAB and AfidampCOM D’Andrea, managing director in collaboration with other of Afidamp Servizi, focused on associations. Their objective is the future and new projects. to organise an important event Departing president Michele in order to analyse, compare Redi concluded by highlight- and share, and to debate the ing the spirit with which the most important topics in order association intends to fulfil the to make all stakeholders aware commitments facing it. “The of the concept of Cleaning as challenges are certainly ambi- Absolute Value. tious, but it has been proved The leading companies in that those who had the courage manufacturing, distribution and to invest during the crisis were integrated services, after hav- the winners in the end.”

Michele Redi étant arrivé Michele Redi hat nun seine Michele Redi ha concluso à la fin de son mandat à la Amtszeit als Vorsitzender des il suo mandato come présidence de l'Association italienischen Verbands der presidente dell’associazione italienne de la propreté, Reinigungsmaschinen- italiana di categoria FAB, ses fonctions ont été hersteller AfidampFAB AfidampFAB e il suo reprises par Matteo Marino. beendet. Sein Nachfolger successore sarà Matteo Anna Garbagna en rend heißt Matteo Marino. Ein Marino, come ci informa compte. Bericht von Anna Garbagna. Anna Garbagna.

14 ECJ February/March 2012 UPDATE: NETHERLANDS

Remarkable effects

ECJ's new Dutch reporter cleaning companies OSB is tak- Nico Lemmens updates us ing the Code of Conduct very on the recently introduced seriously. Violation of the code Code of Responsible by any of its members will not Market Conduct. be tolerated. Repeated violation will eventually lead to termina- s reported in the September tion of OSB membership. A2011 issue of this journal, Although the committee can- market parties in the Dutch not enforce the Code’s recom- cleaning sector agreed on a new mendations (eg, by imposing Code of Responsible Market sanctions), the effects of its Conduct. The aim is to improve introduction are remarkable. both working conditions for During the OSB’s members cleaning personnel and indus- meeting in December its chair- trial relations in the sector. man Hans Simons (also EFCI High workloads, low qual- chairman) was quoted as saying ity of working conditions, ques- he was surprised by the posi- tionable treatment of clean- tive effects the Code is showing personnel, and sharpening ing already. Some large custom- of industrial relations due to ers have withdrawn their ten- decreasing cleaning budgets der documents to revise them are background factors to the because of it. Other customers establishment of this new Code are asking the Code commit- of Conduct. For a long period tee to evaluate their draft ten- of time cost reduction was the der documents, before bring- single most important factor ing them to the market. More in awarding contracts, to the cleaning companies are refus- neglect of the quality of both ing to bid on tender documents work and working conditions. In the 2010 strikes in the that are not in compliance with Dutch cleaning sector, for the the code’s recommendations. first time customers instead of As a result of these develop- cleaning companies were tar- ments OSB is considering the geted by the unions. In the end, establishment of an independ- this conflict resulted in the new ent organisation which will act Code of Conduct. as an intermediary between ten- In the Code parties are dering customers and cleaning summoned to act in socially companies having complaints responsible ways in tender and about tender documents. contract awarding processes, Meanwhile OSB has devel- and during contract periods. oped an OSB Quality Mark, of Awarding contracts to the low- which the Code of Conduct est bidder, thereby considering is part. More on that Quality only price to the exclusion of all Mark in ECJ’s next edition. other factors, is declared taboo. In other news: history is All parties involved in tender repeating itself. In December processes are to consider not 2011 negotiations started only price, but also the quality for a new Collective Labour of both the execution of clean- Agreement. After two rounds ing services and working condi- the negotiations were broken tions. Sustainable development off by one of the two unions and corporate social respon- involved. At the time of sibility (CSR) are central ele- writing unions once more are ments in the Code. Responsible organising strikes and other outsourcing and responsible protest campaigns in the Dutch bidding are aspects of CSR. cleaning sector. We will keep The Dutch association of you posted…

Nico Lemmens, notre nouveau Der neue Niederlande- Nico Lemmens, il nuovo correspondant aux Pays-Bas, Korrespondent des ECJ, corrispondente olandese di ECJ reprend l'article de notre Nico Lemmens, knüpft an prosegue con l’argomento del dernier numéro concernant seinen Bericht in der letzten numero precedente sul nuovo l'introduction d'un nouveau Ausgabe über den neuen Code of Conduct del settore del code de conduite dans le secteur Verhaltenskodex des Verbands cleaning e ci spiega che il codice de la propreté néerlandaise. der Vertragsreinigungs- sta già avendo un impatto Il montre que ce code y exerce unternehmen an. Er erläutert, significativo sul settore. déjà des impacts significatifs. dass der Kodex bereits deutliche Auswirkungen auf die Branche zeigt.

February/March 2012 ECJ 15 UPDATE: UK

Seize the opportunities

ECJ's correspondent in the neglect and lack of care for the UK looks ahead to what elderly at which state we will all could be a difficult year for ultimately arrive. The extraor- the country's professional dinary campers outside St.Paul’s cleaning sector. cathedral opposing capitalism and anything else they can agi- lmost too late to wish you tate about, a story now ground- Aa Happy New Year and ed by the pressure of other sto- nearly time to think about ries. The cleaning industry did Christmas 2012. get a mention here in respect of This is a year of opportunity, the faeces found inside St.Paul’s or so the prime minister tells itself. Can this be a country of us. We have so much to look which we are proud? forward to and wrestle with - the euro crisis; the Queen's Best in the world? golden jubilee; the Olympic Do we not we have the best Games; increasing metal education system in the world, thefts; higher rail fares; a new the best television in the world rail line now laid out to avoid and the best healthcare in the the properties occupied by the world thanks to the NHS? We wealthy and influential - and have won most international so on and so on. Some poorer sporting events before the game people may also benefit but by has begun. We boast the best accident so to speak. A new doctors, the best nurses, the series of Downton Abbey. Is list is endless. And we could be there no end to this cornucopia all of these things with harder of delights? work and better far better man- The PM is certainly right agement, particularly by gov- about opportunity. The only ernment and employers. doubt is if we will seize it. Realistically, we have a second Politicians speak of it but do class education system and our little to make it happen but that NHS - that bastion of achieve- should be no surprise. There ment - has become second may be an important debate in class thanks to inertia coupled the House of Commons, or so with an overwhelming sense of we are told by the media, who importance, which the facts do wish to write of it and engage not support. in endless debate on radio, TV, The last shall be first and internet, iPad, myPad, XBox, that means that the cleaning YBox etc, while earning vast industry which already sets a sums. If one watches our parlia- fine example, must take the ment in session on television lead, showing what is the best one discovers that this ‘vital’ and ensure that failure is not debate is attended by the pro- praised or expensively moved verbial two men (dogs not on to create damage elsewhere. admitted except guide dogs). Much is made by politicians, The opportunity to drive the the authors of most of our ills, nation forward exists and many about not rewarding failure. Let are doing their best to ensure us see them lead by that exam- it happens and this particularly ple, and ensure that they do it. applies to the maligned clean- The rewards are there to be ing industry, which continues achieved. All we have to do is to develop, innovate and yes to make it happen. Now. work hard - a quality almost •Read ECJ's special focus report unheard of. on the UK on page 57. Yet what interest is shown in our industry? Only when disas- Search back issues ter strikes - Mid Staffordshire of ECJ online at Hospital, Maidstone Hospital europeancleaningjournal.com and the constant reports of the

Le correspondant ECJ au Der britische ECJ- Il corrispondente britannico Royaume-Uni contemple Korrespondent wirft di ECJ fa una anteprima les perspectives d'une année einen Blick voraus auf di quello che portrebbe probablement difficile pour ein Jahr, das sich für die essere un anno pieno di sfide le secteur de la propreté. Reinigungsbranche als sehr per il settore del cleaning schwierig erweisen könnte. professionale. UPDATE: GERMANY

More workers needed

Thomas Schulte-Marxloh in presently employed in the crafts Germany explains how the (like the contract cleaning busi- cleaning sector is running ness) as well as company owners short of human resources. can benefit. However, basis of all these ome German industries, measures is some professional Slike the contract cleaning experience. Even before the business, are running short of actual training starts, a profes- human resources Not only the sional adviser helps the appli- skilled labourer but also the cant to find eligible training apprentice is most wanted, programmes or financial sup- in particular in some regions port. The so-called post-qualifi- of east Germany. Before the cation programme benefits from European laws and regulations all presently existing courses regarding free labour move- organised by the Chamber of ment came into effect, some Crafts - some additional ones businesses feared an invasion have been developed which par- of eastern European labourers. ticularly consider the needs of So far in the contract clean- participating companies and the ing industry the fears have not potential of participants. become reality. This principal programme is Meanwhile some (east) complemented by preliminary German companies even strong- and accompanying courses as ly promoted - for instance in well as language courses. Many Poland - the opportunities of migrants can benefit from this an apprenticeship in Germany, introduction to the labour mar- however, the response was ket or from their first steps weak. But apart from the sad towards a training qualifica- situation regarding appren- tion; further education can ticeships, the great number provide all knowledge which of vacant positions for skilled is needed to finally gain the workers also reflects the labour respective qualifications. The situation in Germany. Of course crafts can benefit from new there are voices blaming trade, qualified workers who formerly commerce and industry, point- were unemployed or worked in ing to their neglect of appren- unqualified positions. ticeships and further education The post-education pro- in recent years. Trade, com- gramme aims to develop the merce and industry, meanwhile, experience migrants have object to the standard of school already gained. The programme education, a lack of training, includes proposals regarding ambition and enthusiasm of the evaluation of foreign quali- applicants and poorly motivated fications and competences. It apprentices or workers. serves to develop and test mod- One way of facing the chal- els of post-qualification or edu- lenges of the present labour cation adjustment. Furthermore market is an initiative in it develops and launches accom- Hamburg which is supported panying measures and further by a number of federal and local education regarding profession- authorities, organisations, asso- al qualification and language ciations and societies. The aim skills which will enable migrants is to qualify adult migrants who to gain German school-leaving presently lack training qualifica- certificates. These measures can tions and it offers various quali- complement the professional fication measures organised qualification or serve as full by the Chamber of Crafts in time activities. The project also Hamburg for migrants who are aims at improved competitive- seeking work or who are unem- ness and increased attractive- ployed. But also those who are ness of the crafts.

Notre correspondant Unser Deutschland- Il corrispondente tedesco en Allemagne Thomas Korrespondent Thomas Thomas Schulte-Marxloh Schulte-Marxloh explique Schulte-Marxloh spiega come il settore del comment le secteur de la erläutert, dass in der cleaning in appalto manchi propreté professionnelle y est Vertragsreinigungsbranche di risorse umane. confronté à un manque de die Arbeitskräftereserven ressources humaines. zur Neige gehen.

February/March 2012 ECJ 17 Request BIO-TECH products of the line Papernet Superior

NO MORE UNPLEASANT SMELLS: regular use of BIO-TECH products helps keep septic tanks and inspection chambers clean, reducing risks of foul smell coming from toilets. NO MORE CLOGS: thanks to BIO-TECH, the risk of deposits and clogs due to an excessive use of paper is substantially reduced.

NO MORE DREDGING: having clean septic tanks and inspection chambers means reducing dredging interventions and hence savings!

Papernet has the EUROPEAN EXCLUSIVE on the use of BATP technology. www.soﬁdel.it www.papernet.it "TOMORROW'S SUCCESS DEPENDS ON TODAY'S CHOICES" BATP®: NOW A COMPLETELY EUROPEAN PERSPECTIVE

BATP® L1700S - ‘Biologic Active Tissue Paper’ - is Italian technology at its best, it is exclusive and patented for the tissue paper market and is based on biological activation to biodegrade toilet paper and organic substances.

The owner of the patent and registered trademark is BBA BIOTECH, an Italian company with its headquarters in Milan, alongside three key partners; Bianchi, Benedusi and Altheimer. For several years, this extraordinarily innovative, biologically active, toilet tissue paper has become omnipresent in the Italian market, where it has received wide approval by end-users in all key segment: hotels, camping grounds, hospitals, service stations, industries, wellness centers, etc. In 2006, before starting distribution (through agreement with Hercules Water Technologies, now Ashland Inc.), the BATP®L1700S product underwent a variety of vigorous tests in an external laboratory, accredited and authorized by the Ministry of Health. The results conﬁrmed its status as being completely safe and devoid of any total toxicity, sensitisation potential as well as other undesired effects.

But what exactly is BATP®? BATP is an everyday product which combines rapid tissue decomposition properties with organic pollutants that eliminate unpleasant odors. This means that this highly innovative, complete-cycle product, cleans water as it is discharged from the toilet efﬁciently, through the drainages system and to its destination while minimizing blockages and stench. Exclusively, this Italian BATP® technology is protected by the worldwide patent for the EC countries, the Mediterranean basin, the United States, Canada, Latin America, Asia and Oceania. This excellent product is now set to target the European and international markets. To ensure focus on our wider market, beyond Italy and to ensure market growth, BBA BIOTECH has teamed up with the SOFIDEL Group; the Tuscan multinational company which is the second-largest European producer of tissue paper for hygienic and domestic use. It owns such brands as ‘Regina’, the European leader in kitchen, bathroom and personal hygiene paper products. This includes Papernet, the newly-launched brand on the AFH market.

Transfer from Ashland Inc. (distributor of BATP® under the name "Dimension L1700S Converting Additive" until 2011) to the SOFIDEL Group was ratiﬁed by BBA BIOTECH's decision not to renew the contract with Ashland, and was motivated by the need to broaden the distribution of the solutions proposed on a European level. Solutions which, in the 5 years of presence on the Italian market, met with the appreciation of important customers, whom BBA BIOTECH would today like to thank. In particular, the journey undertaken with Cartiera Lucchese (with BioActive - Lucart toilet paper) was promising and mutually satisfying right from the start (Pulire 2007 Innovation Award), and attracted the increasing interest of the industry and the market - something which the Soﬁdel Group wants to pursue and strengthen.

As Lorenzo Altheimer, Technical Director of BBA BIOTECH underscores: "The knowledge of the market, the level of product innovation and quality, the excellence of the production cycle and the capacity for development and valorization of the resources of the SOFIDEL Group make it an ideal partner for the applications of BATP® technology (new and interesting projects are currently being studied) and for the diffusion of the product to new markets." Innovator Designer Manufacturer

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revolutionary dispensing solutions WASHROOM HYGIENE Cheap = economical?

o-one likes to feel that they are be more cost-effective, such calculations throwing their profits down the often tend to miss out the hidden costs such toilet. So in these harsh eco- as the time it takes to clean a high speed nomic times, many companies dryer.” She agrees that in today’s climate it Ncan be forgiven for deciding to shell out no is often tempting for customers to opt for more than is absolutely necessary on prod- products that offer the lowest price per box. ucts such as toilet paper. The same goes for “However if you can find products that offer soap and hand towels. When times are tough a better cost per item it can often work out it can be argued that the cheapest options to be more economical,” she said. should be the obvious choice so long as they According to Branwhite the customer do the job for which they are intended. should weigh up cost-in-use when buying a But washroom hygiene manufacturers will washroom product – and not just the price argue against this, claiming that the lowest- per box. “Cost-in-use takes into account the cost washroom products are not necessarily entire cost of the product throughout its the most economical. life - in other words the cost of the product Among them is UK and Ireland sales itself plus any indirect costs,” she said. “For director of Metsä Tissue Mark Dewick who example, you will tend to use less of a higher maintains that buying the lowest-cost toi- quality product which means you will reduce let rolls, hand towels and soaps can be a your indirect costs such as storage, han- false economy. “The cheapest possible toilet dling, cleaning time etc. This affects the bot- rolls will probably offer fewer sheets per roll tom line since you are not only reducing the than price comparison products,” he points product costs, but also the variable costs. “ out. “They will also be of inferior quality, which means that users will be dissatisfied Cheapest available Tork products designed to offer low cost- and more of the product will be required. In these harsh economic Meanwhile, the roll itself will probably be in-use include the Tork hand towel roll sys- made from inferior fibres with a high propor- tem, which is a high capacity roll that gives times, why should a washroom tion of glue, which will result in a greater out one sheet of paper at a time to prevent manager not simply equip his chance of plumbing blockages.” over-consumption; and the Tork Compact or her washroom with the He claims that a good toilet roll or dis- Auto Shift toilet paper system which incor- cheapest products they can pensing system will prevent the toilet roll porates two compact rolls in one to reduce from “running free” which can lead to over- refilling time and labour costs. find? Washroom manufacturers consumption. Cost-effective hand towel According to Branwhite while many cus- give the case for low cost-in- systems should also help to manage con- tomers are still buying the cheapest products use as opposed to low cost. sumption by preventing users from taking around, there is a growing understanding out more towels than they need, he says. of the importance of cost-in-use. “FM com- “Dispensing systems will also protect against panies often see the benefits of looking at able business.” theft since they are often locked and vandal- cost-in-use since 70 per cent of the cost Shaffer claims that a good dispensing sys- proof, which means that further savings can of a cleaning contract is labour,” she said. tem can make a major difference to the bot- be achieved.” “Systems that reduce labour time are there- tom line. “By choosing smart systems that According to Dewick, a company can fore very appealing to them.” dispense the products one at a time while reduce its transport, storage, labour and Category manager for Kimberly-Clark protecting the towels from water you will administration costs by cutting consump- Professional Lori Shaffer agrees that a cus- reduce usage and loss of product due to satu- tion. “In addition an organisation’s repu- tomer purchasing a 'cheap' hand towel will ration,” she said. “In addition, by using high tation is enhanced by the quality of its often need to sacrifice quality. “The product capacity dispensing systems you will mini- washroom products, so the end result will is likely to be less absorbent so you will end mise the number of times the towel clip has be a higher footfall and more business for up using more to carry out the same task,” to be changed which will free up resources to the organisation.” she said. “This generates more waste and focus on tasks that add more value.” When comparing the cost benefits of can ultimately cost more.” paper towels compared with electric air dry- She claims that by choosing products Less paper required ers, he warns against the hidden costs of with a superior performance, customers can Kimberly-Clark’s compressed roll towels electronic drying systems. “Warm air and jet reduce consumption and drive down the cost made with UCTAD technology are among air dryers are dependent on energy prices per unit. “By using a more absorbent hand the company’s most cost effective wash- which in the current economy are very vola- towel or high efficacy soap, you will con- room products, claims Shaffer. “These are tile,” said Dewick. sume less,” she said. “So even if the cost per highly absorbent which reduces the amount SCA product and segment manager unit is lower, the higher usage rate on a low required for a given task, while the fact that Charlotte Branwhite agrees with this view- quality product can result in higher or equal there is more paper on the roll means that point, adding: “While warm air dryers and cost overall. Given the current economic con- shipping and handling costs are minimised,” high speed dryers can sometimes appear to ditions this is critical to ensuring a sustain- Continued page 22

February/March 2012 ECJ 21 WASHROOM HYGIENE

she said. keep to budget, but adds that there are sev- dispensers help control costs by allowing Vice president of Bobrick International eral economical options available on the buyers to source the most cost effective con- Andrew Sweibel feels the end-user’s per- market. “For instance, roll paper towels are sumables to meet their needs. ception of the chosen washroom products often less expensive to use than folded tow- Washroom hygiene.product manager of should be a vital factor when choosing els,” he said. Hagleitner Nicole Wolfbeisz says consump- a system. “Further cost savings can be realised by tion can be controlled through a good dis- “The patron’s experience in the washroom using warm air hand dryers instead of paper pensing system – and adds that this will help can be very influential on his or her percep- towels, since with warm air dryers not only to bring down costs. tion of a business,” he explained. “A clean, does the building operator eliminate the “People are forced to use less when you well-stocked washroom with quality paper perpetual cost of purchasing paper towels have the right features in your dispenser system,” she said. “Elements such as delayed goods and soap makes a favourable impres- but there is no paper waste to be removed by dispensing and the ability to adjust the sion on the visitor – and such an impression maintenance staff.” may make the patron more likely to frequent amount of product dispensed can help to the business again.” Intelligent operation prevent people from taking out more product Bobrick manufactures stainless steel Bobrick’s Automatic Roll Paper Towel than they need.” She adds that intelligent reserve functions dispensers which Sweibel claims to be low dispensers offer the ability to adjust towel and sensor operation also help to reduce maintenance. “Although plastic dispensers lengths, while the company’s TowelMate consumption. According to Wolfbeisz all may be less expensive to install, they tend accessories are designed to reduce consump- Hagleitner products are designed to be cost- to be less attractive and less durable than tion and waste by providing a single towel effective in use. with each pull. stainless steel systems,” he said. She agrees that budgets are tight in every Sweibel agrees that cost-in-use is a criti- Sweibel adds that Bobrick’s non-propri- area of life today. “However, we are gaining cal factor for organisations attempting to etary paper towel, toilet tissue and soap the impression that with increasing awareness of the importance of sanitation, more Dans la conjoncture difficile du Warum sollten Waschraummanager In questo periodo economico difficile, moment, les responsables de toilettes in der gegenwärtig schwierigen perchè il responsabile di una sala da and more people are willing to pay for qual- publiques auraient toutes les raisons Wirtschaftslage den Waschraum toilette non dovrebbe attrezzare il ity,” she said. d'opter pour les équipements de toilette nicht einfach mit den billigsten bagno con i prodotti più economici “Together with our customers we try to les moins chers possibles. Les fabricants Produkten, die sie finden können, disponibili sul mercato? I produttori di calculate the advantages of two-layered de ces équipements préconisent les bestücken? Die Hersteller von articoli per sale da toilette evidenziano avantages d'appareils à exploitation Waschraumausrüstungen liefern i vantaggi dei prodotti a basso costo paper, which is often more economical économique par rapport à ceux Argumente für niedrige Betriebskosten di utilizzo invece dei prodotti a basso than one-layered alternatives because peo- d'appareils bon marché. im Gegensatz zu Billigprodukten. costo di acquisto. ple use less.”

22 ECJ February/March 2012

Please visit us at ISSA/Interclean Amsterdam 8th – 11th May 2012 Stand 10, 515

Apart from the latest No-Touch dispensers we will exhibit our full range of manual dispensers…. and the NEW MINI-AUTOCUT paper dispenser. PRODUCTS: WASHROOM HYGIENE

Easy to change with an arm was introduced rated into • Fabriqué en ABS robuste, le distributeur de for use in healthcare and indus- savon modulaire Brightwell dose du savon, The Modular soap dispenser dispenser trial applications. du gel, de la lotion et du désinfectant. from Brightwell can be used components • Katrin Academy est un nouveau programme Tel: +41 21 614 04 04. Email: to dose soap, gel, lotion or at the time of interactif d'éducation à l'hygiène des mains [email protected] manufacture pour distributeurs et utilisateurs finaux. sanitiser thanks to its inter- • L'adjonction la plus récente à la gamme de changeable liquid, foam and and inhib- distributeurs pour toilettes publiques Steiner spray pumps. its growth est la série Rico, comportant de nouvelles Totally black unités à papier hygiénique et savon. Made from a robust white of many • Packing 90 a introduit la gamme de ABS cover, the Modular unit is New from Packing 90 is the bacteria distributeurs Total Black pour toilettes publiques. Elle est disponible en fini mat ou brillant. said to be easy Total Black line of washroom and moulds. dispensers, available in gloss or • La gamme de distributeurs de serviettes to operate and Tel: +44 1773 855134. Email: Marathon, de Lotus Professional, est proposée matt finish. Made from ABS maintain. The [email protected] en deux grandeurs. plastic, these units are designed • Le système de distribution sans contact Deb standard blue for higher end washrooms. s'utilise avec des produits moussants pour window can l'hygiène des mains. For small business, Trilly is Automatic seat • Le couvre-siège électronique de sanitaire be changed Tottolet, de la société Cem, comporte un the new washroom package cre- The Tottolet is an automatic to a variety of ated by the company. This con- capteur garantissant une hygiène optimale. toilet seat cover from Cem that • Proposé en exécutions à deux ou trois jets, le other colours tains one soap dispenser and works using a sensor so the user nouveau papier hygiénique de voyage Temca to match the est fabriqué en papier blanc super brillant. four bag refills and is designed does not have to touch it. washroom, and the large front for applications such as bars • La gamme Stoko Refresh de distributeurs Every time pour toilettes publiques s'utilise pour l'hygiène cover can be customised with and small restaurants. des mains, la purification de la peau et les a logo. The company's Hygienic Bag the toilet has soins de la peau. Tel: +44 1273 511 300. Email: dispenser has now also been been used, the • Der Seifenspender Modular von Brightwell [email protected] produced in stainless steel for anti-bacterial roll around wird aus robustem weißem ABS gefertigt high traffic washrooms or areas und ermöglicht die Dosierung von Seife, Gel, where hygiene is a top priority. the toilet seat Lotion oder Desinfektionsmittel. Washroom academy moves on • Die neue Katrin Academy ist ein interaktives Tel: +39 0424 512 791. Email: Handhygiene-Bildungsprogramm für Händler The Katrin Academy is being [email protected] to provide a und Endverbraucher. launched by Metsä Tissue clean seat for • Die neueste Ergänzung zum Angebot an UK in March. This interactive the next user. Waschraumspendern von Steiner ist die Many sectors Produktreihe Rico, die neue Toilettenpapier- education programme for dis- Made from polythene, the roll is und Seifenspender bietet. tributors and end users will Designed to meet the needs disposable and can be disposed • Neu von Packing 90 ist die Produktreihe of easily after use. Total Black mit Waschraumspendern, die in combine presentations, video, of many away-from-home sec- Hochglanz- oder Mattfinish erhältlich sind. practical exercises, online tools tors is the Marathon line of Tel: +90 212 284 04 04. Email: • Marathon, die Produktreihe mit and guest speakers to help edu- towel dispensers from Lotus [email protected] Handtuchspendern von Lotus Professional, ist in zwei Größen erhältlich. cate participants. Professional. Available in two • Das berührungsfreie Spendersystem Subjects covered will include sizes, they Super bright white von Deb wurde zum Einsatz mit den understanding public percep- Handschaum-Hygieneprodukten dieses are compat- Herstellers konzipiert. tions and addressing them with ible with the Temca specialises in away-from- • Die elektronische Toilettensitzauflage appropriate solutions; a respon- company's M, home toilet tissue for the profes- Tottolet von Cem enthält einen Sensor für sible approach to product selec- sional market, which is particu- optimale Hygiene. Z and C fold • Das neue gewerbliche Toilettenpapier von tion; good hand hygiene; and paper towels. larly suitable for wholesalers. Temca wird aus strahlend weißem Papier making an informed choice Made of The toilet rolls are made from hergestellt und ist zwei- bzw. dreilagiger between paper and warm air for super bright white tissue and can Ausführung erhältlich. shock resistant • Die Produktreihe Stoko Refresh mit hand drying. poly-carbonate be supplied as three-ply with 350 Waschraumspendern kann mit Produkten zur Tel: +44 845 601 8266. Email: sheets per roll or two-ply with Handhygiene, Hautreinigung und Hautpflege the Marathon [email protected] 600 sheets per roll. There are 18 eingesetzt werden. can be dismantled, which means rolls in a bag. Temca says these it can be completely cleaned • Il dispenser di sapone Modular della large rolls make for long intervals when required. Single sheet dis- Brightwell, prodotto in robusto ABS bianco, Newly expanded between filling dispensers. può dosare sapone, gel, lozione o sanitizzante. pense ensures the user touches Tel: +49 36695 322 0. Email: • Katrin Academy è un nuovo programma Steiner System enlarged its only the hand towel they need didattito interattivo di igiene delle mani per i [email protected] Rico Line of washroom dispens- and the semi-transparent cover distributori e gli utenti finali. • Il prodotto più recente aggiunto alla gamma ers recently with the launch of allows levels to be monitored. di dispenser della Steiner è la linea Rico che the Tri Roll and Mono Roll toi- Tel: +31 485 339 339. Email: Classic or green include nuove unità per carta igienica e sapone. let tissue units. [email protected] • La novità della Packing 90 è la gamma Stoko Refresh is a line of small, di dispenser per sale da toilette Total Black, Tri Roll can stock three rolls disponibile in versione lucida o opaca. simultaneously in one dispenser, handy dispensers from Stoko • La gamma di dispenser di asciugamani while the Mono Roll is a dou- No-touch for foam Skin Care for hand hygiene, Marathon della Lotus Professional è skin cleansing and skin care disponibile in due misure. ble-use model that can either be Deb's latest touch-free dispens- • Il sistema dispenser touch-free della Deb loaded with a traditional toilet ing system uses infra-red sens- products - and also for toilet seat è progettato per essere utilizzato con i suoi paper roll, or with a refill pack cleaning products. prodotti in schiuma per l’igiene delle mani. ing technology and has been • Il copriseduta elettronico per wc Tottolet of folded paper. designed for the company's One dispenser can handle The Mini prodotto dalla Cem è dotato di un sensore per foaming hand hygiene products. lotion, gel, spray or foam - there garantire la massima igiene. Jumbo was also • La nuova carta igienica per gli ambienti The system, which is toler- is no need to change dispenser redesigned to “lontano da casa” della Temca è disponibile a ant to skin colour, temperature, if product requirements change. due o tre strati ed è prodotta in carta bianca be smaller than ambient light and humidity, also Two sizes are available, for 500 superbrillante. the previous • La linea di dispenser per sale da toilette incorporates BioCote silver ml and 1000 ml bottles. Stoko Refresh è adatta per prodotti per unit, and a new technology. This silver-based Tel: +49 215 138 1272. Email: l’igiene delle mani e la cura e pulizia soap dispenser antimicrobial agent is incorpo- [email protected] della pelle.

February/March 2012 ECJ 25 - ISSAStand Amsterdam 03.201

Combining high speed hand drying with efficient low power draw, these powerful dryers offer energy-conscious users an ideal ‘eco-dry’ solution, offering quick and efficient hand drying times for high traffic environments alongside significant cost savings.

For more iinformationnforrmationrmation on our exextensivete rangerange ooff ffragrances and dispensers, visitvisit www.pandlwashroom.comwww. today!

Total solution Tel: +41 44 809 37 77. Email: to complement • Dans le développement de ses systèmes pour [email protected] Bower's hand toilettes publiques, CWS-boco met l'accent sur From CWS-boco comes a com- la durabilité. prehensive line of washroom dryer and vend- • Le plus petit distributeur à serviettes en ing machines. rouleau de la société San Jamar est dénommé dispensers for every away-from- High capacity compact Element et présente un encombrement de 33% home application. The dispens- There are inférieur à la norme du secteur. ers for cotton towels, soap and Element is San Jamar's small- • Le purificateur d'air en acier inox four fragrances, Scentronic est le plus récent des appareils fragrance can also be customised est roll towel dispenser - the including 'baby Bower Products. company claims it is 33 per cent • PHS Washrooms propose différents produits, - the front panels are available in powder' and smaller than the industry stand- dont des sèche-mains et distributeurs de savon, many colours, individual designs 'after shave', which can be dis- qui recourent à la technologie antibactérienne ard while still being able to dis- and even with a flat screen to pensed at various intervals. SteriTouch. pense 203 mm x 243 m rolls of show videos or graphics. Tel: +44 208 903 0983. Email: universal paper. • Nachhaltigkeit spielt bei CWS- [email protected] boco eine zunehmend wichtigere This unit has been designed Rolle bei der Entwicklung von to be durable, yet low cost. The Waschraumhygienesystemen. • Bei Element handelt es sich um den kleinsten engineering is simple, says San Antibacterial silver Papierhandtuch-Rollenspender von San Jamar, and a number of colours Jamar, der laut Hersteller 33 Prozent kleiner PHS Washrooms has incor- are available. ist als der Branchenstandard. porated SteriTouch antibacte- • Bei Scentronic, dem Lufterfrischersystem Tel: +32 1522 8140. Email: rial technology in a number of aus Edelstahl, handelt es sich um die neueste [email protected] Entwicklung von Bower Products. its washroom products. This • Einige Produkte von PHS Washrooms, u. a. harnesses the innate sterilising Händetrockner und Seifenspender, verfügen über die antibakterielle Technologie SteriTouch. CWS-boco dispensers are Steel air freshener properties of silver and is permanently embedded - it will not • La sostenibilità è un fattore sempre più available via a rental service, Bower Products has devel- wear off over time. importante per la CWS-boco nello sviluppo with a number of different dei suoi sistemi di igiene per le sale da toilette. oped the Scentronic Stainless SteriTouch is designed to contracts available - including • Element è il più piccolo dispenser di asciugamani air freshener, made in stainless protect against cross-infec- in rotolo della San Jamar, del 33 per cento più collection and delivery of dis- steel and available in a high piccolo degli standard dell’industria. tion. It features in hand care, • Il profumatore per ambienti in acciaio pensers, cotton towels, soaps, gloss mirror or grained finish. baby changing, hand inossidabile Scentronic è il prodotto più and fragrances; laundering and Featuring curved edges drying, dispensing and sanitary recente della Bower Products. • Un certo numero di prodotti della PHS mending the towels; as well as for easy cleaning, Scentronic disposal products. Washrooms sono dotati di tecnologia controlling and replacing or Stainless is battery operated and Tel: +44 29 2080 9090. Web: antibatterica SteriTouch. Fra questi prodotti repairing the dispensers. tamper resistant - and designed www.phs.co.uk/washrooms ci sono asciugamani e dispenser di sapone.

February/March 2012 ECJ 27 PRODUCTS: WASHROOM HYGIENE

• MP Hygiene a lancé le distributeur For tiny washrooms End to waste Roll for every customer manuel de serviettes Autocut Mini et le distributeur électronique de serviettes The Bay West ranges of toi- Changes to the Tork hand towel Sensorcut Mini. let tissue, hand towel and soap roll system mean that there is • Nombre des papiers hygiéniques, dispensing systems have been now a product for every cus- serviettes et distributeurs de savon Bay West détiennent l'accrédication de l'éco- designed to prevent wast- tomer environment - says pro- label européen. age, over-use, abuse, pilferage ducer SCA - while cost-in-use • SCA déclare pouvoir offrir un système and run-out - resulting in has been improved and prod- à serviettes en rouleau Tork pour chaque cost efficiency. environnement commercial, lui offrant ucts are now easier to handle des avantages d'économie et d'aisance de Manufactured under licence for cleaning staff. maniement. in the UK and Europe by The range now includes a the Disposables UK Group, sensor-operated Tork Elevation • MP Hygiene hat den Autocut Mini, many of the hand towels, toi- einen manuellen Handtuchspender, und MP Hygiene has added to its dispenser, which means there den Sensorcut Mini, einen elektronischen Evadis soap and paper dispens- are automatic and manual Tork Handtuchspender, vorgestellt. ers range with two Mini dis- hand towel roll dispensers in • Viele der Toilettenpapier-, Handtuch- both Tork Elevation ABS plas- und Seifenspendersysteme von Bay pensers. These are much smaller West wurden mit dem Europäischen than their predecessors and fit tic and Tork Aluminium. Umweltzeichen ausgezeichnet. even the smallest washrooms. The sensor-operated hand • SCA teilt mit, dass Tork towel roll dispenser is available Papierhandtuch-Rollensysteme für The Autocut Mini is a manual jede Kundenumgebung bei gleichzeitig hand towel roll unit that dis- in both black and white and has verbesserten Betriebskosten und penses 230 mm towels, while an improved stub roll feature to einfacherer Bedienung bietet. the Sensorcut Mini is an elec- ensure none is wasted. tronic dispenser whose towel Designed to cut consump- • La MP Hygiene ha lanciato il dispenser tion and costs in use while also manuale di asciugamani Autocut Mini length can be set using an inter- e il dispenser elettronico di asciugamani nal switch. Aimed at higher end let tissue and foam soap prod- reducing waste and maximising Sensorcut Mini. washrooms, the Sensorcut also ucts are accredited with EU hygiene, the unit presents the • Molti dei sistemi di dispenser di carta protects the towel. Ecolabel certification. washroom user with only one igienica, asciugamani e sapone della Bay Dispensers come in five col- sheet of paper at a time, and West hanno la certificazione EU Eco-label. Both are made from ABS with • La SCA afferma che è disponibile un sistema a refill level control window and ours, with a modern design and each towel is touched only by di asciugamani in rotoli Tork per ogni tipo di two locks on both sides. sturdy construction. the user. ambiente dei clienti, facili da maneggiare e con Tel: +33 4 75 33 75 00. Email: Tel: +44 1484 854434. Email: Tel: +44 1582 677400. Email: dei costi di utilizzo più bassi. [email protected] [email protected] [email protected]

28 ECJ February/March 2012 Compact cordless cleaning

Wherever there’s a need for a simple, user friendly, one-pass cleaning machine the TTB1840 will be sure to match, or exceed, your expectations.

TTB1840 With the total freedom of a 24V quick change gel battery pack and cable free operation, the TTB1840 will get into areas and places that other machines simply will not go. The optional extra battery pack (as shown) allows for uninterrupted non-stop cleaning. Low noise level, 18-litre capacity, compact storage design and unobtrusive appearance the TTB1840 will find itself fully at home in many, if not all, commercial environments be it hospitals, clinics, restaurants, cafeterias, offices, bank and hotel lobbies, etc.

Easy change brush Adjustable handle Soft touch controls

TTB1840 TT1535 TTB4552S TT3450T TT6650S TTV5565 TTV678 www.numatic.co.ukw www.numatic.dew www.numatic.chw www.numatic.frw www.numatic.nlw www.numatic.co.zaw Numatic International Limited, Chard, Somerset, TA20 2GB Tel: 01460 68600 Fax: 01460 68458

ECODESIGN

The art of sustainable products

codesign can be defined as the development of environmentally friendly products. It is far more than optimising just one environ- Emental characteristic of a product, eg, raising its recyclability. Ecodesign is minimising a product’s environmental burdens right from the design phase, ready for its entire life cycle. Environmental burdens are not just shifted from one life cycle phase to another. Ecodesign is central to product sustainability. With the public’s rising interest in sustainability, companies now realise they have to take care of the environmental burdens of their products, long after they leave the company gate. Raising the company image – a precious good in present times – is a major driver behind environmental product optimisation today. Another important driver is customer sustainability criteria. However, not just end users but rather big retailers are the main drivers - especially in the consumer goods sector. They have already defined their own sustainability criteria for the products they deal with. Ecodesign approaches must also cater to these requirements. Furthermore, the EU and many national Ecodesign is the development of environmentally products, governments and municipalities are push- ie, minimising a product’s environmental impact at the design ing the trend towards sustainable products stage, for its entire life cycle. Eco-efficiency expert Dr Udo and services in their legislation and tender- Hermenau of e-hoch-3 writes exclusively for ECJ about the ing procedures. 'Green' public procurement challenges presented by true ecodesign, and how it can be for example is a powerful factor in public tendering in numerous European countries. incorporated into every company’s culture. The company has And even private sector tendering is taking worked closely with cleaning machine manufacturer up the trend. Just a few years ago, for exam- Kärcher in Germany in implementing new ideas. ple, no tender documents cared about the environmental burdens of cleaning services – a clean floor for the cheapest price was the dictum. Today many contract cleaners have to mental alternative for the whole life cycle? Most companies have not yet fully realised prove that their services are environmentally For example: is it better to use more deter- that ecodesign implementation needs to be benign, which includes the use of environ- gent and less water? Or vice versa? strategically embedded into the develop- mentally friendly products. Top companies Because reliable information is lacking, ment processes to ensure that sustainable have foreseen the changes confronting this time and cost pressure in daily development framework conditions are established from target group and offer a wider range of cor- practice mean that many such decisions are the outset. responding products. taken as a gut reaction– if they are taken at The main and most difficult issue is the all. Far too often developers shy away from Difficult to implement definition of a product’s environmental tar- solving these complex questions and concen- gets, always incorporating long- and short- But if there is a clear trend to environmen- trate on technical issues or the optimisation term product and corporate strategy. What tally friendly products, why are such products of the one environmental aspect that seems role will environmentally friendly products still so rare? Because 'real' ecodesign is dif- to be relevant in their eyes. In the long run play in future in the company’s portfolio? ficult, especially in the beginning. this leads to sub-optimal solutions or - in What are the relevant environmental aspects The challenge of ecodesign is to foresee the worst case – to environmental worsening of its product range? How will environmen- environmental impacts over the whole life that affects the whole life cycle. tally sound products influence the corpo- cycle of a product that does not yet exist. Many of these problems are home-made. rate image by the customers? What are the Moreover, reducing detrimental impacts Even nowadays, well intentioned optimisa- company’s immediate targets in the next directly and indirectly involves technical, tion measures and product development product development process? Relevant economic and market issues. Dealing with often still start without setting any environ- these often conflicting concerns requires mental targets for a product. Ecological opti- questions like these are always on the table complex decision making. Nearly every deci- misation runs out into a 'nice to have' issue when ecodesign is a standard component of sion in the development process has to deal to be taken into consideration if it does not product development. with the question: what is the better environ- collide with other targets, especially cost. Continued page 32

February/March 2012 ECJ 31 ECODESIGN

The basis for all downstream decisions is Ecodesign-oriented workflows facilitate water and pesticides. Microfibre is made of the identification of a product’s environ- the environmental improvement of products crude oil, which is a finite resource. And what mental hotspots. Most cases do not call for by setting standards at the very early prod- happens at the end-of-life? Will the product complete and detailed life cycle assessments uct development stages. This phase is highly land in household waste and be incinerated (LCAs) according to ISO 14040-44 . Adequate significant in terms of the environmental for energy recovery? Or will the cotton cloth results are often obtained via more practical burdens of the later product, because this is rot away on the compost or somewhere in 'LCA-screenings', which are a streamlined where the product specifications are defined the environment, producing methane and version of LCA. The outcomes flow into the and the course is set for the product and its nitrous oxide which are harmful to our cli- target definition process. Product related features. Later changes in the development mate? Will the microfibre cloth get into targets are major reference points in product process are expensive – in time and money. the environment and increase the gigan- development decision making. They define The initial development stages define how tic plastic carpet floating in the North Pacific Gyre, where the concentration of the weighting of environmental aspects in much environmentally friendly solutions will relation to technical, economic and mar- plastic in the water is six times the concen- cost, ie, how much it is worth to implement ket related targets. Such information lowers tration of plankton? them. Ecodesign workflows ensure that in the danger of environmental aspects being Questions like these make environmen- pushed behind the other product aspects, tal assessment so difficult, because differ- which too often leads to no ecological opti- ent impacts are often not directly compara- misation at all. ble. Environmental knowledge, experience, expert support and the orientation to a Reduction in part numbers company’s ecodesign targets help in solv- Mainstreaming ecodesign also includes ing these problems in daily practice. Where building corporate environmental knowl- possible, the development of specific solu- edge, selecting and developing company tions for different framework conditions, eg, specific tools such as checklists or easy-to- regions, user groups or product functions, use LCA tools, and defining responsibilities may offer the best environmental potential. and necessary changes or supplements in The ecodesign development process is internal workflows. This process of continual complemented by a final LCA screening to improvement will usually not be put in prac- validate the optimisation measures. Often tice unless strategic ecodesign targets are it will be sufficient to carry out a partial in place. screening of the changes made, checking the A good example for the benefits of stra- environmental improvement against a prod- tegic ecodesign mainstreaming are Kärcher uct’s forerunner. professional cleaning machines. The presence of an 'eco mode' in most products and Is it worth the trouble? the reduction of the number of parts to 190 When facing all these challenges that for an industrial scrubber dryer are excellent occur when implementing ecodesign in daily examples of practical ecodesign. The devel- Dr Udo Hermenau development practice the question remains opment of the eco mode solution illustrates of whether it is worth the trouble. But we the interaction of the different ecodesign this important period environmental aspects believe the real question today is whether it implementation aspects - the identification are integrated and defined in the product is worth not doing it. Ecodesign is an invest- of energy and resource consumption in the specification document. ment in a company’s future. Sustainability use phase as main environmental drivers was Later on in development workflows do not has become a market factor, and the demand the result of an LCA screening. By strategi- differ much from conventional ones, except for sustainable and environmentally friendly cally pursuing the continuous environmen- that defined environmental requirements products is on the increase. EU and nation- tal enhancement of the products, technical have to be fulfilled in accordance with tech- al legislations are pushing this trend, big and economic solutions were developed to nical and economic criteria. In this product retailers are taking it into consideration, and minimise eco burdens while still address- construction phase, a number of environ- more and more end customers are becoming ing market acceptance. The eco mode was mentally relevant issues have to be solved. aware of the environmental burdens of the then inserted as a product feature in the Sometimes what appear to be simple ques- products they use every day . specification document and put into prac- tions may become very complicated when The benefits of implementing ecode- tice in the development process. In the final having to consider the effects on the whole sign clearly overweigh the efforts involved. instance, eco mode protects the environment life cycle. For example: shall I use cotton or Ecodesign enhances workflows and com- and helps the user save money – which is an microfibre for a dishcloth? Cotton is a renew- munication and generates synergy effects additional selling point on the market. able resource, but it needs high inputs of between a company’s business units. Taking time today to consider what L'éco-conception concerne le Bei Eco-Design handelt es sich um Ecodesign è lo sviluppo di prodotti requirements tomorrow’s products will have développement de produits respectueux die Entwicklung umweltfreundlicher eco-compatibili cioè che minimizzano to face brings a market advantage and pro- de l'environnement, visant à minimiser Produkte, d. h. schon in der l’impatto ambientale di un prodotto vides a new source for innovation. The image l'impact écologique de produits dès la Entwicklungsphase eines Produkts dalla fase del design e per tutto il phase de conception, et sur la durée wird dessen Auswirkung auf suo ciclo di vita. Nel suo articolo of a company and its products will be upgrad- de vie entière du produit. Dans un die Umwelt über den gesamten in esclusiva per ECJ, l’esperto di ed and in the end, we all profit from protect- article exclusif pour ECJ, le Dr Udo Lebenszyklus minimiert. Dr. Udo eco-efficienza Dr Udo Hermenau ing our environment. Hermenau, expert en éco-efficience, Hermenau, Experte für Eco-Effizienz, parla delle sfide presentate dal vero e To contact Dr Hermenau directly, email: explique les défis de l'éco-conception behandelt in einem exklusiv für proprio ecodesign e di come può essere véritable et la manière dont celle-ci das ECJ verfassten Artikel die incorporato nella cultura di ogni [email protected] or visit: http://e-3.co/ peut être incorporée à chaque culture Herausforderungen, die sich bei echtem impresa. •The April/May edition of ECJ will focus d'entreprise. Eco-Design präsentieren, und wie es in on the Cradle to Cradle concept, featuring die Kultur eines jeden Unternehmens an exclusive interview with its originator eingebunden werden kann. Michael Braungart.

32 ECJ February/March 2012 Clean Water cleans better!

We all know clean water cleans better. Yet routine cleaning is still done with dirty mops and dirty water as it takes too long to keep changing the water. The inevitable result is a dirty floor – even when it has just been cleaned.

The HYGEN Clean Water System from Rubbermaid turns dirty water into clean water. takes the dirt out of the water while !"# !#$ #

Learn more at www.rubbermaidcleanwater.eu or call +44 (0)20 3027 9050

*For the Microfibre 2-sided Mop Plus range only

Rubbermaid Commercial Products is proud to be supporting WaterAid (www.wateraid.org). WaterAid is an international non governmental organisation which uses practical and sustainable solutions to improve poor people’s access to safe water, improved hygiene and sanitation. WaterAid currently works in 26 countries throughout Africa, Asia and the Pacific region.

Starting in June 2011 and continuing for a period of not less than three years, Rubbermaid www.wateraid.org Commercial Products will donate a minimum of 1% of the value of sales of the HYGEN Clean Charity registration numbers 288701 Water System to Wateraid. (England and Wales) and SC039479 (Scotland)

SCRUBBER DRYERS

hat are the dominant trends ber dryers has changed dramatically over the resource usage," he says. "No real advantage in today's scrubber dryer last three to four years. "Over this period, has been gained in terms of reduced running market? ECJ spoke to Dr machines have become progressively smaller costs, water, electrical energy and detergent Ralf-Hendrik Steinkühler at and ranges have been extended to include a consumption or spare parts usage." HakoW in Germany and IP Cleaning's Walter larger number of compact machines. These And as Steinkühler explains, the key Tomasi, based in Italy. Both companies offer can sell at extremely competitive prices and considerations for scrubber manufacturers extensive scrubber dryer ranges and have still deliver professional performance levels, when developing new models are to create a market penetration throughout the coun- though with reduced autonomy." robust, practice-oriented design combined tries of Europe. Larger market share with simple, intuitive operation. "Increased Steinkühler begins: "The focus of customer simplicity in servicing and a close-knit serv- Tomasi adds: "More recently, again as interest remains increased economy through ice network also guarantee the highest levels a result of the economic crisis that began the product life cycle, and sustainable solu- of machine availability." in 2008, smaller machines have started to tions. The challenge is to develop economic Both companies agree that in these dif- become the norm, and are now winning solutions to problems without suffering any ficult times sustainability is still a priority for an increasingly large share of the market. scrubber dryer users when making purchas- loss of quality. Even ride-on machines are following the ing decisions. "In many cases, sustainability "Which machines have short set-up times same trend - here too the market in gen- and improved efficiency can be achieved at and long service lives? How can we save not eral has started to prefer lower capacity, only in respect of costs but also in the inter- more compact machines that are easier to the same time," Steinkühler points out. "For est of the environment with regard to water, use and maintain. Large 200 litre scrubbers example the use of less water and clean- energy, cleaning agents and wearing parts?" now serve only niche markets where ing agents saves money and increases pro- He continued: "Lowering service life costs extended autonomy is necessary for ductivity, while also protecting the environ- and ensuring high levels of availability are special applications." ment. The same is true for reduced energy of major interest to the customer, and the This move towards smaller machines is consumption or more robust machines with manufacturer’s aim must be to fulfil cus- not the only consequence of the economic increased longevity." tomer demands. However this requires con- difficulties experienced in Europe. As Tomasi Tomasi agrees that environmental consid- siderable investment in the area of product explains, there is increasing demand from erations are here to stay in the professional development. Thanks to modern technology, machine users for a significant reduction cleaning market, forcing manufacturers to however, it is now possible to develop alter- in cost without any loss in service quality. develop better and more ethical solutions. native design concepts, considerations for "While on the one hand the use of smaller "Traditional requirements such as productiv- deployment and environmental solutions in scrubber dryers has led to lower investment ity and efficiency have long been considered detail and compare their compatibility with in floor cleaning machines, on the other prerequisites," he says. "Today however, new each other at an early stage." hand it has not generated any particular demands are emerging, focused on how prod- According to Tomasi the market for scrub- benefits in terms of work organisation or Continued page 36 Small is beautiful

What are the most dominant trends in the market for scrubber dryers? Are customers demanding more productive, cost-effective machines, for example? How important are sustainability and ‘green’ issues to scrubber dryer purchasers in these difficult economic times? ECJ heads up this special report with an overview of the market.

February/March 2012 ECJ 35 SCRUBBER DRYERS

In the future then, nomics and reducing environmental impact what can users expect are important factors, as is the search for from manufacturers in more productive and economical solutions. terms of new product Developments in ergonomics and opera- development? "Even tor-friendliness normally help to increase more environmentally productivity and reduce consumption of friendly products with water, energy and chemicals. This not better productivity and only saves money but also has the added benefit of reducing negative effects on increased reliability," the environment." replies Steinkühler. "The most important devel- Not just about the product opments will also lie in IP Cleaning also believes maximum per- the area of improving formance must go hand-in-hand with mini- efficiency: the imple- mum waste of energy and resources, resulting mentation of new tech- in reduced operating costs. "Environmental nologies and further and energy sustainability must be prioritised ucts and services relate to users and to the development of existing technologies will in all aspects of cost and consumption man- environment. Ergonomic design, sustainabil- aim at reducing the costs of cleaning and, agement, from raw material costs to energy ity and low energy consumption have become thus, further reducing service life costs." consumption and product operating proce- key issues." He continues: "Improvements in ergo- dures," Tomasi emphasises. And it's no longer just about product Quelles sont les tendances dominantes Wie lauten die vorherrschenden Trends Quali sono le tendenze dominanti del development, Steinkühler concludes. "The actuelles du marché des laveuses bei Scheuersaugmaschinen? Verlangen mercato delle lavasciuga pavimenti? I simple sale of cleaning machines has evolved sécheuses ? Les clients, par exemple, Kunden beispielsweise produktivere, clienti cosa chiedono, macchine efficaci demandent-ils des machines toujours kostengünstigere Maschinen? Wie dal punto di vista dei costi per esempio? into system sales. Today it is not only about plus productives et économiques ? Aux wichtig sind den Käufern von Che importanza hanno la sostenibilità the finished product on offer - practical solu- yeux de l'acheteur de ces machines, quelle Scheuersaugmaschinen Nachhaltigkeit e le questioni “verdi” per gli acquirenti tions to problems must also be available to est le poids du dossier "écologique" dans und umweltschützerische Aspekte in di lavasciuga pavimenti in questo la conjoncture économique actuelle ? dieser schwierigen Wirtschaftslage? periodo di crisi economica? Sono supplement it. That is why some manufactur- Les considérations de ce type ont-elles Werden diese jetzt gegenüber diventati fattori secondari rispetto al ers are reinforcing the technical side of their été éclipsées par le souci de minimiser Geldersparnis als zweitrangig risparmio nei costi? cleaning machines business with additional les coûts ? betrachtet? service packages."

36 ECJ February/March 2012 SOMETIMES IT TAKES MORE THAN WATER. IT TAKES ECOFLEX

Now you can do more with less

CLEAN WITH DETERGENT OR GREEN WITH JUST WATER? We say both. Nilﬁsk-Advance has thought ahead and perfected the art of sustainability and efﬁciency.

Result: Green meets clean in the superior and customizable Ecoﬂex - the smartest way to go.

www.nilﬁsk.com PRODUCTS: SCRUBBER DRYERS

• Les nouvelles laveuses sécheuses Cleanfix Half the chemicals combination with the maroon Because it operates at 68 sont dotées de l'Advanced Dosing System, Prep Pad. dB(A) the T1 can work dur- capable de faire tomber la consommation The company also claims the ing the day in small, congested chimique de 50 %. machines' oscillating head does areas without disturbing anyone • Factory Cat présente sa laveuse sécheuse Edge comme étant capable d'éliminer un not throw water away from the - says Tennant. fini de plancher sans utiliser de produits cleaning area, resulting in less Tel: +32 3 217 94 11. Email: chimiques. water and solution use. And [email protected] • La laveuse sécheuse micro à batterie because it uses less energy than T1 de Tennant est alimentée d'une pile disk units, Edge boasts a longer lithium-ion et accomplit de nombreuses run time per battery charge. New scrubber thinking tâches de nettoyage quotidiennes. • La Nilfisk SC350, nouvelle laveuse Tel: +1 262 681 5747. Email: With the launch of the SC350 sécheuse compacte à conducteur à pied, est [email protected] Nilfisk claims to be presenting capable de laver et sécher dans toutes les a new concept in walk-behind The newest scrubber dryers directions. scrubber dryers. This battery from Cleanfix feature the operated machine has a rotating optional Cleanfix Advanced deck design that integrates the Dosing System (CADS), which squeegee into the deck itself. • Cleanfix teilt mit, dass die neuen boasts savings in chemical use Scheuersaugmaschinen ein optionales The benefit of this, says the of up to 50 per cent. Advanced-Dosier-System bieten, mit company, is that the machine CADS ensures the correct dem Einsparungen von bis zu 50 % bei can scrub and dry in all direc- amount of detergent is added Chemikalien möglich sind. tions. This feature, combined • Laut Factory Cat ermöglichen die to fresh water - the operator with compact design and Scheuersaugmaschinen der neuen simply sets the required con- manoeuvrability, allows the Produktreihe Edge das chemikalienfreie centration of chemicals and Entfernen von Bodenpolitur. operator to clean into hard-to- connects the canister. Chemical • Die akkubetrieben Scheuersaugmaschine reach areas. T1 von Tennant ist mit einem precipitation in the fresh water Lithiumionenakku ausgerüstet und ist tank is a thing of the past, für viele alltägliche Reinigungsaufgaben and chemicals can be changed geeignet. quickly. CADS is an option for • Die neue kleine Nachläufer- Scheuersaugmaschine Nilfisk SC350 the models RA 505 IBCT and ermöglicht das Reinigen und Trocknen in RA 605 IBCT. alle Richtungen. Those machines also feature Quick charge automatic speed-dependent The Tennant T1 battery micro regulation of cleaning solutions. scrubber dryer is a multiple use • Le nuove lavasciuga pavimenti della This means that when the oper- daily cleaning tool that is always Cleanfix sono dotate del sistema opzionale ator moves more slowly around ready for use. Using a lithi- Advanced Dosing System che permette un risparmio fino al 50 per cento nell’uso di a bend, less cleaning solution um-ion battery, this machine prodotti chimici. is automatically supplied. This can work for up to 20 • La Factory Cat afferma che la sua uses less water and chemicals, times longer than standard gamma di lavasciuga pavimenti Edge è in plus the number of tank refill- technology in high frequency, grado di rimuovere le cere dai pavimenti ing stops is minimised. quick charge applications. Because it has a low noise senza l’utilizzo di prodotti chimici. Tel: +41 71 955 47 37. Email: •La micro lavasciuga pavimenti T1 della level when working, the SC350 [email protected] Tennant ha una batteria agli ioni di litio can be used for daytime clean- e può essere utilizzata per numerosi lavori di pulizia quotidiana. ing. It is designed to be 'start • La nuova lavasciuga pavimenti di Chemical free and go' - requiring no training - piccole dimensioni e con operatore al and light and ergonomic in use. seguito SC350 prodotta dalla Nilfisk Factory Cat says its Edge All components are easily acces- pulisce e asciuga in tutte le direzioni di marcia. range of six scrubber dryers can sible for fast maintenance. remove floor finish without the Tel: +45 43 23 81 00. Email: use of chemicals when used in [email protected]

38 ECJ February/March 2012 208.9.10.1112 MAY AMSTERD

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Ease is the key For more energy efficient and environmentally conscious Kärcher’s B 40 C-W walk- cleaning, the Eco!efficiency behind scrubber dryer features mode can be selected. And with the company's Intelligent Key a width of 62 cm, the B 40 C-W operating system that enables can negotiate narrow passages every user to set up an indi- such as those between super- vidual profile. Kärcher says market checkouts, and it can be the machine is also efficient transported in lifts. because it is always adjusted Tel: +49 7195 14 0. Email: optimally to each application, [email protected]

New walk-behind The newly launched walk- behind scrubber dryer L20/22 from Comac comes in battery or electric versions and boasts and its low noise level makes it durability, efficiency, easy oper- suitable for cleaning in noise- ation and ergonomic. sensitive applications. Ready to start work in a few Kärcher Intelligent Key can seconds, the machine is easy to be used to set varying levels of transport and can fit into stand- authorised access by means of colour-coded keys (yellow for operator, grey for facility manager, red for service technician). The facility manager, for example, can set parameters such as travel speed, brush speed, motor output or cleaning agent dosage to suit the application. The key ard lifts. Access to components is used to transmit the settings has been simplified in order to to the machine and all the oper- make maintenance easier. ator has to do is use the rotary The squeegee is made of rein- switch to select the appropriate forced plastic material so is cor- cleaning programme. rosion resistant, and it can be removed without any tools. • L'opérateur de la laveuse sécheuse Tel: +39 045 8774222. Email: Kärcher B 60 W peut y saisir un profil [email protected] de marche individuel via le système d'exploitation Intelligent Key. • La nouvelle laveuse sécheuse Comac L20/22 est proposée en versions à batterie Work in silence et électrique. • Truvox affirme que ses laveuses sécheuses Suitable for use in hospitals, Multiwash sont capables de laver supermarkets, shops, care n'importe quel type de sol en une seul passe avec un bilan sonore minimum. homes and schools, the Truvox Multiwash scrubber dryer can • Dank dem Bediensystem „Kärcher wash mop, scrub and dry in a Intelligent Key“ kann jeder Benutzer der single pass on most types of Scheuersaugmaschine B 60 W ein eigenes Profil anlegen. floor. The company boasts an • Die neue Scheuersaugmaschine extremely low noise level with L20/22 von Comac ist in Batterie- und this model, which means it can Elektroausführung erhältlich. be used at any time of day. • Laut Truvox sind die Scheuersaugmaschinen Multiwash in der The Multiwash comes in Lage, in einem Arbeitsgang bei geringer three widths - 24 cm, 34 cm Geräuschentwicklung jede Art von Boden and 44 cm - and features inter- zu reinigen. changeable brushes: for hard floors and maintenance clean- • Gli operatori della lavasciuga pavimenti B 60 W prodotta dalla Kärcher possono ing, for carpet and for escalators configurare un profilo individuale mediante and entrance matting. Greater il sistema operativo Intelligent Key. productivity comes with the • La nuova lavasciuga pavimenti L20/22 340-pump or 440-pump ver- della Comac è disponibile in versione a batteria o elettrica. sions with a four-litre solution • La Truvox afferma che le sue lavasciuga tank and a pump to get maxi- pavimenti Multiwash sono in grado di mum coverage. pulire in una singola passata ogni tipo di Tel: +44 23 8070 2200. Email: pavimenti e sono poco rumorose. [email protected]

PRODUCTS: SCRUBBER DRYERS

Mopping alternative • Selon Nilfisk-Alto, la Scrubtec 234 C Keep up to date with news at offre, grâce à sa compacité, une alternative au balayage humide. According to Nilfisk-Alto its • Pour le nettoyage de grandes surfaces, Scrubtec 234 C compact scrub- europeancleaningjournal.com Hako a développé la série de laveuses ber dryer is a viable alternative sécheuses Hakomatic B 115 R à conducteur to mopping and is suitable for monté. the maintenance of all hard Easy to understand • Colombus vient de lancer deux nouvelles machines compactes de 60 litres, les RA floors in small areas. New from Columbus are two 55|BM 60 et RA 66|BM 60. With its quiet operation, the new 60-litre scrubber dry- machine can be used during and special squeegee kinematics ers whose functions have been business hours, cleans forwards enables turning within the vehi- designed to be understood intu- and in reverse, and leaves the • Laut Nilfisk-Alto stellt die Scrubtec 234 cle's length. itively by the operator. C dank ihrer kompakten Abmessungen floor dry. It is light and porta- The Hakomatic B 115 R disk The RA 55IBM 60 and the eine alternative zum Moppen dar. ble, and equipped with separate brush (TB) is available fitted RA 66IBM 60 are suitable for • Zur Reinigung großer Flächen hat solution and recovery tanks for Hako die Produktreihe Hakomatic B 115 with a 65, 75 or 90 cm wide multipurpose use on medium- easy filling and emptying. R mit Aufsitz-Scheuersaugmaschinen disk brush unit, enabling an sized and large surfaces. Both Tel: +39 0377 4140 12. Email: entwickelt. area coverage of up to 5,800 operate at a low noise level of 61 • Neu von Columbus sind zwei neue [email protected] square metres per hour. The kompakte 60-Liter-Maschinen - die RA dB(A), and in the silent versions 55|BM 60 und die RA 66|BM 60. disk brushes are equipped with are even quieter at 58 dB(A). More functions a water retaining system, Hako For optimum worker AquaStop, which saves both safety, the machines offer • La Nilfisk-Alto afferma che la Hako's scrubber dryer range water and cleaning agent. All good all-round visibility, an lavasciuga pavimenti Scrubtec 234 has been extended with the disk brush models come with a ergonomic and adjustable C con le sue dimensioni compatte, è addition of the Hakomatic B brush release mechanism. un’alternativa al lavaggio con il mop. control handle and a clearly • La Hako ha sviluppato le serie di 115 R series, designed for wet The Hakomatic B 115 R cylin- arranged operator panel. lavasciuga pavimenti con operatore a cleaning of large areas. drical brush (WB) is available The RA 66IBM 60 also fea- bordo Hakomatic B 115 R adatte per la There is a choice of models fitted with a 70 or 85 cm wide tures a pick-up and drop-off sys- pulizia di grandi aree. equipped with either disk or cylindrical brush unit, offering tem that allows accessories to • La novità della Columbus sono due macchine compatte con capacità di 60 cylindrical brushes. The steer- coverage of up to 5,500 square be attached or ejected at the litri, i modelli RA 55|BM 60 e RA 66|BM ing lock of 90° to both sides metres per hour. push of a button. 60. combined with the intelligent Tel:+49 4531 8060. Email: Tel: +49 711 9544 960. Email: construction with 'rear turning' [email protected] [email protected] HISTORY OF HYGIENE Origins of our hygiene rituals

Roman baths

rushing our teeth, washing our or shell containers were used to transport In a new ECJ series of articles, hands and having a shower - these water, and it was heated and boiled on hot we look at hygiene and are all hygiene rituals that we stones. Bathing rituals, particularly in natu- perform daily without question. ral hot springs, must have started about then cleanliness through the ages. BHygiene is now seen as an important duty, to as did artificial 'staving' or sweat-bathing. When did we human beings protect oneself and others from sickness. But In ancient Egypt most people bathed daily become aware of our own back in ancient times - and right up until the in the river or out of a water basin at home. personal cleanliness, and that early 1900s - our ancestors' hygiene prac- Wealthy homes had a bathroom where serv- of the world around us? And tices were somewhat dubious. ants would pour jugs of water over their mas- Water is the key ingredient that has always ter (equivalent to a modern day shower). A when did we discover that lack played a vital role in personal hygiene and cleansing cream made of animal or vegetable of hygiene could be dangerous, clean drinking water was the first human oil mixed with powered lime and perfume was and sometimes fatal? In this necessity even for the most ancient civili- used instead of soap. People rubbed them- selves daily with a perfumed unguent oil that first part, we start back in sations. People have been using water for ancient times. washing and bathing since Neolithic times had soaked in scented wood. The mixture was - records show vessels like leather, earthen Continued page 45

February/March 2012 ECJ 43

HISTORY OF HYGIENE

left in a pot until the oil absorbed the wood By the Renaissance, public scent. Perfumed oil was used to prevent the baths had more or less died out skin from drying out in the harsh climate. in western Europe, due largely to It was the ancient Greeks who first built the Black Plague, which people public baths but it was the Romans who made thought you would catch more eas- the bathhouse the centre of their social ily if your pores were opened from lives - the bath was a large part of communal bathing. Dirt was seen as protect- life in the Roman Empire and the buildings ing against germs, while water was they created for the purpose were architec- thought to be unsanitary (which it tural marvels. Washing was a daily ritual, often could be). even for slaves, with olive oil being used In the early Middle Ages, it was as a kind of soap. The rich enjoyed running actually considered bad for your water in their palaces and mansions from health by Christians to wash off lead pipes connected to the aqueducts, dirt and grime - the stink was with waste water piped away into the sewer Sunlight was the world's first pre-cut soap or a trench. good. This also partly came from the Church which was trying to distance itself It was at this time that etiquette books on Cleaning clothes optional from the Romans who were always bathing - hygiene were first published - informing the Cleaning clothes during this period was usually in groups of men and women, which it public it was rude to blow their nose on their not an essential chore so everyone was used believed led to sex. Some early church lead- hands and not wipe it on their clothes (obvi- to the smell, grime and dirt. When laundry ers were well-known for never washing any- ously germs were not acknowledged during was done, it was by a fuller who soaked and thing but their fingertips before eating and this time), that one should keep their nails scrubbed clothes in vats of urine that acted they claimed they had not disrobed in years. clean, brush their teeth every morning and Bathing then evolved during the Middle as ammonia. wash their face daily. Wherever they went, the Romans intro- Ages to become a more thorough and regu- Aristocrats considered hand washing man- duced public baths that would not be lar affair. Many families had a portable tub datory before a meal and it was carried out matched in most of Europe for 1,000 years. which was padded or lined with cloth, while The real inheritors of the Roman system of aristocrats could afford basic models of the ritualistically. Two bowls would be placed in baths were the Arabs and then the Turks. bathrooms we have today. But bathing was front of the hand washer - one empty and one Muslims and Jews also had a much better still not an everyday occurrence, more usu- full of scented water. The aristocrat placed record of general cleanliness than Christians. ally every few days. Continued page 46

February/March 2012 ECJ 45 HISTORY OF HYGIENE

his hands over the empty bowl and rubbed grant flowers to cover up the smells they classes it was a family affair. They would them together while a servant poured the were emitting. People tended to think they put up a blanket in a corner, hopefully by scented water over them. A second servant got sick from bathing rather than realising it the fire, and bring in the tin tub. Because dried the hands with a dry towel. was the cold and germs causing their illness. bathing was a big affair, they sometimes Doing the laundry had also improved in The teachings of the Protestant religion that cut corners to hurry up the process such as terms of technique. Clothes were bundled preached a 'gospel of cleanliness' in the the whole family using the same bath water. together with sweet smelling roots and 19th century, however, brought about a new Starting with the men of the house, then the boiled in a pot of water to achieve a fresh enthusiasm for personal cleanliness among women and children and lastly, the babies. scent and cleanliness. the masses. By then the bath water was so filthy they But the habit of cleanliness was largely Time consuming bathing couldn't see the bottom of the tub. imported from the non-European world. The In 1884 the first soap to be pre-cut Bengali entrepreneur Shekh Din Muhammad For most people, however, the whole busi- and wrapped was launched: it was called introduced shampoo – a Hindi word – when ness of taking off their clothes, getting into Sunlight. After that, other brands were he set up a ‘shampooing bath’ in fashion- water and washing their hair was a time developed and soap advertising began to able Brighton in the UK in 1814. Turkish consuming process simply because of the reflect the changing social values attached baths became popular during the Victorian mechanics involved in hauling in the water; to cleanliness. era in the UK but a fully functional family heating it on the wood stoves; bringing in The microbiological and macrobiological bathroom was not the norm until after the the hip baths; making the soap; cleaning the sciences of hygiene were fully incorporated Second World War. clothes and towels afterwards, etc. into personal and public healthcare dur- Before the late 1800s Europeans usually Bathing usually required more than one ing the first half of the 20th century. The covered up body odours with perfumes and person to put it all together. For the wealthy first International Hygiene Exhibition, for many noblewoman carried bouquets of fra- that meant many servants. For the lower example, took place in Dresden, Germany in May 1911. Highlighting the value of hygiene À quelle époque les êtres humains Wann begannen Menschen sich Quando gli esseri umani hanno iniziato ont-ils commencé à se préoccuper Gedanken über Hygiene zu machen a preoccuparsi dell’igiene e ad essere to health, it attracted five-and-a-half mil- d'hygiène et à prendre conscience de und wurden sich ihrer Bedeutung consapevoli della sua importanza? lion visitors and led to the founding of the son importante ? Nous entamons une bewusst? Wir beginnen eine neue Serie Iniziamo una nuova serie di articoli Deutsches Hygiene Museum. nouvelle série de reportages spéciaux mit Sonderberichten zur Geschichte che indagano sulla storia dell’igiene con racontant l'histoire de l'hygiène en der Hygiene mit einer Einführung in un’introduzione di come per la prima Next edition - The early pioneers who dis- expliquant, en guise d'introduction, die ursprüngliche Entdeckung, warum volta, abbiamo scoperto il motivo per covered the dangers associated with germs comment s'est faite la découverte de la wir auf die Sauberkeit unserer Körper cui dobbiamo tenere pulito il nostro how we started to tackle them through better nécessité de se laver. achten sollten. corpo. hygiene practices. Innovazione. Innovation.

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An ISO 9001:2008 Organisation certified by Q.C.B. Italy HYGIENE IN HEALTHCARE The key challenges

ealthcare facilities clearly why any equipment such as present a major challenge for touch screens, seats, keyboards, cleaning teams. Any environ- phones, etc that is frequently ment that houses a significant touched represents a high con- numberH of people who have an infection, a tamination risk.” virus or an open wound is bound to require She adds that perception has more frequent and thorough cleaning than, a key part to play in the issue say, an office or home. of infection control and cleanli- The fact that pathogens are invisible to the ness in healthcare. “The percep- naked eye further complicates things, since it tion of a dirty doctor's surgery, can be hard to identify those areas in a hos- care home or hospital for exam- pital, surgery or care home that require the ple would be almost as damag- most rigorous cleaning. Meanwhile, the need ing as the breakout of a clinical for stringent cleaning regimes in healthcare infection in an intensive care environments has been highlighted in recent ward,” she claims. “So whatever years with the increasing publicity surround- the healthcare environment, it ing HCAIs. Reporting data on hospital-ac- is essential to keep that environment both Care homes, hospital wards, quired infections is now mandatory both in clean and hygienic. This requires routine intensive care rooms, doctors’ the UK and the US, and this has revealed environmental cleaning, ideally by a special- that around one in 10 patients apparently ist provider.” surgeries, A&E units - which acquires an infection after admission. SitexOrbis offers a 24/7 infection con- environments present the But in which types of healthcare environ- trol vaporisation service using DuoMax - a biggest cleaning challenges as ment are we at most risk of catching an infec- specialised disinfecting agent. The vaporisation? And which of these is the most difficult far as hygiene is concerned? We tion machine produces a fine mist of DuoMax ask companies and healthcare to clean? which is claimed to achieve a 99.9999 per According to corporate account manager cent reduction of pathogens in every part of experts their views. at SitexOrbis Kate Rawlinson the risk is high- the room from floor to ceiling. est in intensive care units where potential “Most commonly-used disinfectants tend already be vulnerable to the spread of infec- pathogens are plentiful and can easily gain to denature only the external membrane and tion, but even seemingly healthy people with entry to a susceptible host. “Care homes are do not kill pathogens, which means they only no apparent underlying health problems can also high-risk environments because basic reduce germs by 99 per cent,” said Rawlinson. also be at risk,” he said. “Making sure that hygiene measures are often not followed, “This means that in time, pathogens will preventative methods are in place is crucial.” especially given that residents sometimes regenerate and build up resistance.” He adds that healthcare staff should be have dementia,” she said. “GP surgeries, on educated in healthy hygiene practices and the other hand, present a much lower risk.” Most difficult to clean have effective and easy-to-use products close She says there are several reasons why According to Rawlinson, mobile blood to hand at all times. “Well-equipped wash- healthcare settings are particularly vulnera- donation units are among the most difficult rooms and products such as hand sanitisers ble. “People tend to pick up infections if their healthcare environments to clean. “Keeping at key locations – such as at the entrance to defence mechanisms are compromised by fac- a mobile fleet of vehicles spotless and ster- hospital wards – can all reduce the risk of tors that have landed them in the healthcare ile is challenging, partly because they are cross contamination.” environment in the first place,” she said. packed with such a wide range of equipment PHS Washrooms offers an alcohol-free “They might be receiving chemotherapy including chairs and fridges,” she said. The hand sanitiser – No-Germs – which is said or be on steroids; they might have a disease, fact that Duomax is non-toxic means the to kill 99.9 per cent of germs while avoiding or they might be attached to devices that vehicles can resume their duties fairly quickly the issue of skin irritation that can arise with bypass the body’s normal defences such as after treatment using the agent, she claims. alcohol-based products. intravenous lines or urinary catheters. Rawlinson adds that hand hygiene is one Healthcare environmental hygiene con- “The same applies to premature babies and of the most important procedures in the pre- sultant Mike Rollins agrees with Rawlinson the very elderly, people with surgical wounds vention of cross contamination or infection. that care homes and geriatric wards are or burns and so on. The infected people then “Hand washing must be performed frequently among the most challenging healthcare envi- come into contact with other patients, health during a healthcare worker’s shift includ- ronments to clean, mainly because of the workers, medical equipment, food, water, air ing at the beginning and end of each shift, frailty of the people involved and their sus- and surfaces that act as transmitters of the before or after any patient contact, before ceptibility to infections. “Equipment such infection. This is then passed on to other and after donning and removing gloves and as chairs, walkers and zimmerframes in such patients with weakened defence mechanisms, on many other occasions,” she said. environments are a risk factor,” he said. perpetuating the cycle.” Managing director of PHS Washrooms Ian “These tend to be allocated to one patient According to Rawlinson transmission via Osborne feels that patients in hospitals, care at a time - but that doesn’t stop other people the hands of healthcare workers is the most homes and GP surgeries are all at a height- from touching them.” common cause of cross-infection. “This is ened risk of infection. “Many of these will Continued page 50

February/March 2012 ECJ 49 HYGIENE IN HEALTHCARE

Like Rawlinson he feels that GP surgeries “Basically the people in A&E will probably be porosity and accessibility to allow effective present a much lower risk of cross-infec- in reasonable health and not as vulnerable manual cleaning,” said Rollins. “So sever- tion. “While it is true that a high number of as, say, those in an ICU unit,” he explained. al technologies have emerged and are now infected people will be confined to a rela- Surfaces requiring thorough cleaning in widely adopted as solutions to provide more tively small space here, there is a lower risk a hospital include keyboards and computer reliable efficacious methods of cleaning, dis- of serious cross contamination since most mice which are increasingly being used for infection and area decontamination.” infectious patients will only be suffering writing up patient notes in place of the tra- For example, he says modern bed rails from colds and coughs,” he says. “However, ditional pen and paper, says Rollins. Another present particular challenges since they are in other countries – such as the Middle East, potential cross contamination point is the more likely to be made from complex plas- where tuberculosis is recurring – a doctor’s touch screen in a GP surgery that may used tic composites with a surface texture that surgery may pose a greater risk since infect- for patients to sign in. “Often there will be makes them more difficult to clean than tra- ed people may be coughing into the environ- no alcohol gels provided to use before and ditional materials such as stainless steel or ment and creating viral particulates which after touching the screen,” he said. chromium-plated metal. And he adds that any healthcare environment – whether it is a may become an airborne challenge.” Better cleaning routines care home, ICU ward, GP surgery of A&E unit He said A&E units also posed cross con- Rollins recently co-ordinated a cleaning – needs to be risk-assessed before a cleaning tamination risks of their own. “You never study led by consultant microbiologist at regime can be developed. quite know what you are dealing with in University College London Hospital Dr Peter “You need to understand the environ- emergency units since the doors are open to Wilson. The study looked at the benefits of ment,” he said. “Cleaning regimes used to be all comers,” he said. “This can be a particular improved cleaning regimes using microfibre devised according to the size of the area and challenge on the weekends when A&E basi- products, but also considered the cleanabil- the cost per square metre rather than on the cally becomes a war zone.” ity of the modern hospital environment. risk factors involved. Besides the problem of cleaning up “Modern medical equipment, materials “But there has been a change in culture blood spills, however, he feels the risk of and environmental surfaces pose cleaning and cleaning is now perceived as a much any serious cross infection here is minimal. challenges associated with surface texture, more important discipline than in the past.

Maisons de retraite, salles d'hôpital, Pflegeheime, Krankenhausstationen, Case di riposo, corsie d’ospedale, stanze It is only in recent years that a number of salles de soins intensifs, cabinets Zimmer auf der Intensivstation, di terapia intensiva, ambulatori medici, good studies have been carried out and we médicaux, unités de soins d'urgence..... Arztpraxen, Notaufnahmen …welche unità di pronto soccorso ……..quale have identified that there are certain envi- quels sont les environnements dont le Umgebungen stellen die größten ambiente presenta le sfide più grandi per nettoyage présente le plus de problèmes Reinigungsherausforderungen in quanto riguarda l’igiene? Chiediemo alle ronmental contributors to infection. As a pour garantir l'hygiène ? Nous sondons Bezug auf Hygiene dar? Wir bitten imprese la loro opinione. result, cleaning teams are increasingly being des entreprises de propreté à ce sujet. Unternehmen um ihre Ansichten. considered to be front-line staff.”

50 ECJ February/March 2012 PRODUCTS: HYGIENE IN HEALTHCARE

Mobile for hands Door handle gel conventional pull door. • Hagleiter propose le système de Tel: +44 2392 299100. Email: désinfection des mains sans contact XIBU For situations when a washroom A new door handle gel dis- [email protected] senseDISINFECT. is not available, Hagleitner penser developed in conjunc- • La Pure Hold Hygiene Handle est has developed the XIBU sense- tion with healthcare specialists une poignée de porte qui applique Register for your regular DISINFECT mobile hand dis- aims to encourage improved automatiquement du gel de désinfection sur la infectant dispenser. This can be hand hygiene. The Pure Hold copy of ECJ inside back cover main de l'utilisateur lorsqu'il ouvre la porte. • Vileda Professional propose des tissus positioned with either a floor or Hygiene Handle replaces a con- ultrafins en microfibres contenant des table stand. ventional pull-door handle with Hygiene cloths nanoparticules d'argent dont ce fabricant This makes the system suit- a design that automatically dis- affirme qu'ils peuvent éliminer 99,9 % des able for entrance areas, in res- penses sanitising gel directly Ultra fine microfibre cloths micro-organismes. taurants, schools, airports, hos- into the hand when the user containing silver nano particles can remove up to 99.9 per cent •Hagleitner bietet das mobile opens the door. berührungsfreie Handdesinfektionssystem The intelligent gel delivery of micro organisms, says Vileda XIBU senseDISINFECT. system ensures just the right Professional. The company • Bei Pure Hold Hygiene Handle handelt amount of gel is dispensed for offers the es sich um einen Türgriff, der beim Öffnen NanoTech der Tür automatisch ein Desinfektionsgel the size of each hand and that direkt auf die Hand des Benutzers abgibt. gel is spread onto the hand to micro cloth • Laut Vileda Professional ermöglichen avoid it dripping onto the floor. for health- es die ultrafeinen Mikrofasertücher mit The user grabs the handle to care sites. Nanopartikeln aus Silber, bis zu 99,9 Prozent open the door then rubs their Healthcare aller Mikroorganismen zu entfernen. hands together in the usual way. cleaning pitals, etc. It is no-touch and • La Hagleitner propone il sistema mobile Built on a stainless steel staff can also e touch-free di disinfezione delle mani features a reserve tank plus frame, the Hygiene Handle is take part in XIBU senseDISINFECT. • Pure Hold Hygiene Handle è electrical filling level indication. approved for use on fire doors the Vileda Microbial contamination is pre- una maniglia per porte che eroga and has a capacity of 1,300 ml E-College training programme automaticamente un gel sanitizzante vented thanks to the airtight - enough gel for around 1,300 in order to refine their clean- direttamente sulle mani dell’utente al design and adjustable dosing uses. It is designed for minimal ing processes in areas where momento dell’apertura della porta. helps to control the amount of • La Vileda Professional afferma che i suoi maintenance and is constructed hygiene is a top priority. panni in microfibra ultrasottile contenenti disinfectant being dispensed. in anti-bacterial self-cleaning Tel: +49 6201 80 87 1000. nano particelle d’argento sono in grado Tel: +43 50456 11304. Email: plastic. Using existing handle Email: vileda.professional@ di rimuovere fino al 99,9 per cento di [email protected] fixings it can be installed onto a fhp-ww.com microorganismi.

February/March 2012 ECJ 51 PRODUCTS: HYGIENE IN HEALTHCARE

Monitor hygiene and training then offered in up to 99.5 per cent of airborne areas that need to be improved. viruses and bacteria. Hand hygiene compliance in Tel: +49 2835 1837. Email: Tel: +44 1256 319 500. Email: healthcare establishments [email protected] [email protected] can be monitored using the Ophardt Hygiene Monitoring System (HMS), a hand sanitiser Healthy air Hygienic floors For cleaning of floors in hospi- dispenser that records every Weco. There is a counter only The Prozone automatic ozone tals and healthcare applications, operation and measures the version whereby the usage data generator from Vectair is said Vermop says its Shopster and amount of disinfectant used. is entered manually. to mimic nature by creating a Twix trolley systems are the Each hand hygiene event is The user can then decide natural freshness often associ- most suitable. measured without recording which times or locations they ated with electrified air after a Shopster is a compact clean- individuals' identities. The data would like to analyse and review thunderstorm to tackle airborne ing trolley with the footprint of is then transmitted securely viruses and bacteria. on the system. In this way com- a double bucket trolley, which via a WiFi network to a central The company says ozone can pliance in different sections or can be used with all floor clean- server, called Ophardt HMS wards can be closely monitored, have a sanitising effect and kill ing methods - in a hospital it could be the Shopster Pre-Wash I Model that offers space for pre-prepared mops and cloths. Tel: +49 8105 77 88 9 100. Email: [email protected]

• Le Hygiene Monitoring System de la société Ophardt est un distributeur de savon qui enregistre chaque manoeuvre et mesure la quantié de désinfectant utilisée. • L'apareil à ozone Prozone, de Vectair, exerce un effet de désinfection capable de tuer jusqu'à 99,5 pour cent des bactéries présentes dans l'air ambiant. • Le chariot de nettoyage Shopster proposé par Vermop contient tout l'espace nécessaire pour des balais-éponges et tissus préparés d'avance.

•Beim Ophardt Hygiene Monitoring System handelt es sich um einen Seifenspender, der jede Betätigung aufzeichnet und die abgegebene Menge Desinfektionsmittel misst. • Das Ozongerät Prozone von Vectair kann desinfizierend wirken und bis zu 99,5 Prozent aller Bakterien in der Luft vernichten. • Der Shopster Reinigungswagen von Vermop bietet viel Platz für vorbereitete Mopps und Tücher.

• Ophardt Hygiene Monitoring System è un dispenser di sapone che registra ogni operazione e misura la quantità di disinfettante usata. • L’unità di ozono Prozone della Vectair può avere un effetto sanitizzante ed eliminare fino al 99,5 per cento dei batteri trasportati dall’aria. • Il carrello di pulizia Shopster della Vermop offre ampio spazio per mop pre- preparati e panni per le pulizie.

52 ECJ February/March 2012 PRODUCTS: HYGIENE IN HEALTHCARE

On-site training Replace rubber and their replaceable rubber Next ECJ - April/May cassettes are individually pack- The patented Hygienic aged in a plastic food compliant Squeegee from Moerman is a wall or on polybag with label. a decorative designed for HACCP-compliant Tel: +32 51 48 88 66. Email: floor stand. floor cleaning and features rub- [email protected] The dis- ber that can be replaced thanks penser is to its locking cassette system. used with Available in a number of col- Plum's hygi- ours the squeegee is built for enic dispos- heavy duty use and uses green SureWash is a mobile hand able bags for natural rubber for better wiping hygiene training and assessment optimum dosing, little waste results, absorption of water and unit for use on hospital wards. and easy handling. wear resistance. Designed to improve hand Tel: +45 6471 2112. Email: Available in 40 and 60 cm, hygiene compliance, it uses a [email protected] Moerman Hygienic Squeegees camera, video and graphics to offer engaging instruction and feedback in line with WHO hand hygiene protocol. The training gives an overview of the importance of hand hygiene, pose by pose instruction and assessment, and finally an evaluation of the complete hand hygiene event - in real time. Records are retained for audit purposes. The SureWash programme takes around four minutes and can be done at any time of day without leaving the ward. Tel: 353 1 677 8894. Email: info@surewash

Electronic tool The CombiPlum electronic is a new touch-free dispenser that can be used for hand disinfec- tion and liquid hand soap. Made by Plum it can be mounted on

• SureWash est un système mobile de formation et d'évaluation pour l'hygiène des mains destiné aux salles d'hôpital. • CombiPlum est un nouveau distributeur sans contact proposé par Plum pour la désinfection des mains et l'application de savon liquide. • La raclette hygiénique Moerman à lame caoutchouc remplaçable s'utilise dans les zones codées à couleur tout en minimisant le risque d'infection croisée.

•SureWash ist eine mobile Einheit zur Schulung und Beurteilung von Handhygiene auf Krankenhausstationen. • Beim CombiPlum handelt es sich um einen neuen berührungslosen Spender für Handdesinfektionsmittel und Flüssigseifen von Plum. • Der Moerman Hygienic Squeegee mit austauschbarem Blatt wurde für den Einsatz in Arbeitsbereichen mit farblicher Kennzeichnung und gleichzeitiger Minimierung des Risikos der Kreuzkontamination konzipiert.

• SureWash è una unità mobile per il training e la valutazione dell’igiene delle mani adatta per l’uso nelle corsie degli ospedali. • CombiPlum è un nuovo dispenser touch-free prodotto dalla Plum per la disinfezione delle mani e per il sapone liquido. • Il tergipavimento Moerman Hygienic Squeegee con lamella in gomma sostituibile è adatto per l’uso in aree di lavoro codificate in base al colore e minimizza i rischi di contaminazione crociata.

February/March 2012 ECJ 53

BUSINESS: EUROZONE CRISIS End of the euro?

h dear, the outlook for the embattled euro is not looking at all bright, is it? While not on its deathbed just yet, the prevail- Oing view seems to be that attempts to halt the currency’s decline have so far amounted to little more than a field dressing on a very deep and possibly fatal wound. After the bailouts of the previous 12 months, 2011 was widely expected to be a year of stabilisation and recovery for the euro, signalling new hope for the wider European region and the global economy. However it soon became clear the depth of the crisis had been woefully underestimated, and rather than showing signs of returning to health the eurozone ended the year fight- ing for its life. So where has this sorry saga of runaway sovereign debt, fiscal austerity and Europe's single currency has entered its 10th anniversary year market turmoil landed us in early 2012? under increasing pressure from the markets and with its Last year, in addition to Greece, we saw Portugal and Ireland receiving bailouts, a very survival in doubt. Hartley Milner looks at the events beefing up of the eurozone rescue fund, that brought the euro to the brink in 2011 and those that heads of state swept out of office and could tip it over the edge in 2012. finance ministers meeting at the euro’s ‘last chance saloon’, but emerging with only stop-gap solutions. As the euro limped along succumbing to its 1.9 trillion euro debt bur- up with a lot of weaker countries in a weaker polls showed the real victims in all this, the den. As the third largest eurozone economy, euro its exporters can do quite well.” region’s voters, were increasingly becoming it is considered too expensive to bail out. At the time of going to press, Prof Ryan disillusioned with their leaders’ management Crunch year was predicting that Greece would get a write- of the crisis and the austerity imposed on down of what it owes, in return for better them, sparking street protests against the Certainly 2012 is likely to be a crunch year managing its debt and bringing in a range of unacceptable face of capitalism last year. for finding a resolution to the euro region’s effective austerity measures. But it was likely The New Year saw EU officials continuing ills according to Professor John Ryan of to be at a much lower rate than the 50 per their efforts to stabilise the currency, with the Centre for International Studies at the cent being negotiated at present, possibly eurozone countries needing to refinance up London School of Economics, and he has more than half that figure. to 650 billion euros of debt by the end of not been at all impressed by efforts made to April. After the troubles in Greece, Portugal tackle the crisis so far. Defaults likely and Ireland, Spain announced its budget “I believe at the moment there is a strong But Prof Ryan warned that whatever the deficit for 2011 would reach eight per cent enough political will to keep the show on the write-down agreed, it would probably not be of its gross domestic product, two per cent road,” he said. “But the decision making that enough and the only effective alternative to higher than its previous estimate – raising is going on at the top level of the European debt restructuring would then be for Greece fears it could be the next to need help. government is not very inspiring. And you to undergo a 'proper default' with bondhold- As part of its new 130 billion bailout, can only make so many mistakes before you ers, mainly the banks, taking the hit. As for Greece has been negotiating with its credi- get to the point where your position might Greece leaving the eurozone, he said this tors for them to accept a nominal 50 per cent get to be untenable. But as it stands, there is is not an option the country wants, even cut in the value of their Greek bond holdings. a lot of political will to make the euro work. if there was a constitutional mechanism to In March Athens is due to make a 14.4 bil- “The country that is particularly important allow that to happen. lion euro bond repayment or risk becoming in all this is Germany. The euro is a very good “Then Ireland or Portugal will need to the first eurozone country to default on its vehicle for its export performance, and if restructure their debt,” he said. “If we go debts, currently at 350 billion euros. Germany had to revert back to having its own into a downturn in 2012, you will see Ireland Also last month, we saw credit agency currency, the Deutsche mark, it would be a and Portugal run into serious problems, Standard & Poor's downgrade nine euro- very strong currency, up there with the Swiss and so after Greece we will be looking at zone countries, including stripping France frank. Germany has a very strong export these two countries, possibly with a view to and Austria of their coveted triple-A sta- machine that competes at world level with their defaulting, but certainly significantly tus and consigning Portugal to junk status. China. So if Germany had a strong Deutsche restructuring their debt. Worryingly, highly indebted Italy found itself mark, that would severely limit its capabili- “After that, we will need to look at what’s on the same BBB+ level as Kazakhstan, fur- ties as an exporter. It is in its interests to get happening in Spain and Italy and whether ther heightening the prospect of the country a solution to this, because while it is wrapped Continued page 56

February/March 2012 ECJ 55 BUSINESS: EUROZONE CRISIS

we need to do some firefighting there – and almost obvious really; when you think the ed at about 200 billion euro. “If we include we will almost certainly have to do so – and two biggest export locations for China are exposures to banks in high-spread euro that leaves us with the United Kingdom and the eurozone and the EU. China looks like it area countries, the total estimated spillover France having some problems for various is going to have a problem, and we know the increases to 300 billion euros,” he added. reasons. You’ve been hearing that France United States has been in trouble for a while. “At this time, where sovereign risk is very is having difficulties with its exposure to So the outlook for 2012 is not looking very important, what we have is a two-handed Greece, well its exposure to Ireland is prob- good at all.” approach. First, you have to deal with the ably as bad as it is to Greece, and I think Euro 'will survive' source of sovereign risk at its heart. That France’s exposure to Italian debt is about means pursuing credible medium-term fiscal But he added cautiously: “If we can some- half a trillion. So it could be a very tricky consolidation policies that will reduce the how sort out the eurozone’s troubles and the time in deed for France.” He said the UK was source of sovereign risk, and that will do a US debt crisis, I think the global environ- lot to relieve the pressure on banks. vulnerable because of its exposure to Ireland ment would be a much better place and we and dependency on financial services. “But because this is something which is would all feel much more confident about likely to take time and markets may not be Prof Ryan stressed that as well as its inter- moving forward.” convinced overnight, you need to have a nal troubles the eurozone was vulnerable to Last month, the International Monetary complementary approach, which is to make economic influences beyond both its borders Fund’s (IMF) financial counsellor, José sure that all banks in the European Union and its control, with one particular threat Viñals, warned that global financial stability have adequate capital buffers.” looming from the east. risks had increased substantially, reversing However, the euro’s collapse is not on “There is quite a lot of evidence coming some of the progress made over the previous the agenda for Christine Lagarde, managing out of China that the economy is starting three years. He said banks have had to with- director of the IMF. "Will 2012 be the end of to falter, that its export machine might be stand an increase in credit risk coming from the euro currency? I seriously don't think starting to slow down,” he said. “This is high-spread euro area sovereigns estimat- so,” she said recently. “It’s a young currency, On s'attendait généralement à ce que 2011 Viele erwarteten 2011 für die Eurozone Era previsto da tutti che il 2011 fosse un it’s a solid one as well." soit une année de stabilisation et de reprise Stabilisierung und Aufschwung, und anno di consolidamento e di ripresa per Lagarde went on: "You have within the pour l'Eurozone, améliorant les perspectives somit gleichzeitig eine bessere Aussicht für la Eurozona, segnale di una prospettiva zone, not in relation to the currency, serious de la région et de l'économie mondiale. Mais die größere europäische Region und die più luminosa per la vasta regione ce n'est pas ainsi que les choses ont tourné. Weltwirtschaft insgesamt. Diese Erwartung Europea e per l’economia mondiale in pressure and issues concerning the sovereign Nous nous interrogeons sur les promesses de wurde jedoch keineswegs erfüllt. 2012 generale, ma non è stato assolutamente debt, concerning the strength of the banking könnte durchaus das entscheidende Jahr die così. Chiediamo cosa ha in serbo il 2012 2012 pour la monnaie unique, aujourd’hui system which are being addressed. assaillie, au cours d'une année peut-être bedrängte Einheitswährung sein, und wir per la tanto tormentata moneta unica fatidique. fragen, was das Jahr wohl für den Euro durante quello che potrebbe anche essere “But the currency is not one that would bereithält. il suo anno di stretta creditizia. vanish or disappear in 2012, not at all."

56 ECJ February/March 2012 COUNTRY FOCUS: UK

he cleaning industry was estimated to be worth almost 12 billion euros to the UK economy in 2011- with around 450,000 work- Ters employed by the sector, working within 33,000 companies. The industry is also pre- Better deal dicted to grow at around 11 per cent in the next five years, making it a significant con- tributor to the Britain’s economic performance in the foreseeable future. While the cleaning industry may play a leading role in the economy, production has run into trouble. All over the world, the pri- for workers? vate and public debt hangover from the credit boom of 1999-2008, and the deep recession that followed, has shaken the foundations monopolies broken up of capitalism to its core - while the post- to ensure more compe- mortem of the events that led to the crash tition and greater con- and its aftermath is marshalling industry sumer choice. leaders and politicians towards a fundamen- Miliband was widely- tal rethink about how we run our economy. criticised for his line So the biggest challenges for the cleaning at the time, but three industry for the next few years, both in the months later the depu- UK and across the developed world, will be ty prime minister Nick having to operate in a world with less eco- Clegg picked up the nomic activity than we have been used to, baton and outlined his coupled with the momentum behind ‘respon- vision of a 'John Lewis sible capitalism’. Squaring these two factions economy', which would off with each other will be a major challenge, see worker co-opera- primarily because it will be more difficult to tives regain the promi- invest in worker welfare and training, envi- nence of old and wider ronmentally sustainable practices and higher share ownership among employees. He also This edition sees the start of a pay, when the economy is forcing down prof- called for greater transparency on executive its for everyone. pay and external scrutiny on how money is new series of articles focusing Employee empowerment distributed down through companies. on the major economies of Finally and most significantly, prime min- Let’s focus first on responsible capitalism. Europe. The first of these is ister David Cameron weighed in with his To better understand what form this might the UK – with an overview of vision of 'moral capitalism', stating that he take, we can look at recent speeches on the the economy and its particular wanted to improve market based economics topic from the leaders of each main political so that they "created a direct link between challenges and a look at how party to assess the direction of travel on this contribution and reward, between effort and that impacts the professional relatively new theory. outcome". While defending the principles of Ed Miliband, Labour party leader, has led cleaning sector. Andrew Large the free market as it stands, he added that the charge for responsible business by push- at the British Cleaning Council he wanted to see shareholders empowered ing the most comprehensive vision of how to have greater control over pay committees, talks exclusively to ECJ. he sees the dynamics of commence working while the rules on forming co-operatives in the future. Miliband was the first major should be simplified so that it is easier for political figure to outline a vision of post- workers to start companies of this kind. 2008 economics when he used his conference party speech in September 2011 to call for an Politicians in sync income workers will need to be addressed for end to 'predatory capitalism' - where com- On the face of things, it is easy to see why the sake of society. panies run roughshod over their obligations the major political forces now seem to be In the face of lower profits and lower to society as they pursue bigger and better moving in sync. The recession which began returns, this could mean fairer wage distri- returns for managers and shareholders - and in 2008 has endured longer than many pre- bution, with executive pay reduced, while move towards 'producer capitalism', that dicted, and the UK is not expected to return employees operating lower in the company's rewards creativity and hard work while boost- to pre-crash output levels until at least 2013. hierarchy will have a chance to own a piece ing the UK’s exports. When people stop getting the returns they of their employers and access a share of the Miliband did not name any companies have come to expect, deeper and more seri- profits if the company performs well. Any by name but he clearly has companies that ous reconstructive surgery is required to company that puts profits ahead of ethics underpay or lay off their staff to cut costs return the patient to health. Meanwhile, the and responsibilities, while failing to invest then divert the profits to the owners in his growing inequalities that festered during adequate resources into the long-term devel- sights. He also spoke about the need for the boom years, addressed through Blair and opment, will find that their behaviour is no long-term shareholders to have greater vot- Brown’s redistributive tax policies and easy longer acceptable. Likewise, stripping coming rights in takeovers, placing workers on private credit, are no longer a viable option. pany resources to the bone for the sake of company remuneration committees, and said When both crutches are taken away, address- shareholder returns will not be tolerated; he wanted to see unwarranted private sector ing wage stagnation amongst low and middle Continued page 58

February/March 2012 ECJ 57 COUNTRY FOCUS: UK

this could mean better staff ratios and a less UK around 40 per cent of cleaners are of industry have showed that working within demanding workload per employee. non-UK origin, a number that rises to 60 per the parameters of responsible capitalism is The case for better pay for cleaners has cent for those working in London. If the pre- both possible and profitable. Outside of the been strengthened by the Living Wage cam- dictions of long-term economic stagnation cleaning industry, the Co-op, John Lewis and paign, orchestrated by the community group prove correct, this will mean fewer migrants InterFlora have shown that businesses can Citizens UK. The group has recently collabo- will be attracted to Britain for employment, be hugely successful and take their all their rated with Queen Mary University in a major and cleaning companies will increasingly employees along for the ride. If the political project on the productivity, staff retention need to look towards domestic workers for classes are really serious about responsible and absenteeism levels for workers that are their labour supply. British workers will be capitalism, environmental regulation will paid the living wage - currently just under less likely to accept low pay, placing pres- also need to be tightened to ensure companies do not behave in a way that sees prof- 10 euros an hour. In each major respect, sure on companies to reassess their pay poli- its rise at a cost to society; this will mean the study revealed that living wage employ- cies, while long-term unemployed entering that efficiency will be need to be improved ees work harder, take less time off through the industry after a spell of inactivity will sickness and display greater loyalty to their through wider recycling, alternative energy need greater investment and nurturing than supplies and better waste management. employers, resulting in a net gain to com- migrant workers. The clear consensus that the cleaning panies who sign up to the policy. They are industry should pay attention to is that the able to have a single job instead of two or Responsible capitalism responsible capitalism will have to work three additional part-time roles, improving Squaring the anaemic growth with better for everyone involved, and despite improved sustainability should not be as quality of life and energy levels when they a recession with no end in sight, industry are at work. difficult as many assume - it is a common can still triumph with better trained, highly The cleaning industry is also heavily misconception that sustainability costs more motivated and well-paid workers who make dependent on migrant workers - across the money. Many companies across the cleaning a worthwhile contribution to the wider La présente édition marque le début In dieser Ausgabe beginnt eine Questo numero vede l’inizio di economy and society. The cleaning industry d'une nouvelle séries d'articles neue Artikelreihe, die sich auf una nuova serie di articoli che si may be forced to accept lower profits and consacrés aux principales économies die wichtigsten Wirtschaften in concentrano sulle maggiori economie smaller returns for company shareholders, Europa konzentriert. Im ersten d'Europe. Le premier de la série d’Europa. Il primo di questi but the deal received by the workers is likely concerne le Royaume-Uni et présente dieser Artikel wird Großbritannien articoli è sul Regno Unito, con una behandelt: Auf einen Überblick un aperçu général de l'économie et des panoramica sull’economia e sulle sue to improve significantly. über die Wirtschaft und ihre problèmes particuliers de ce pays, suivi besonderen Herausforderungen folgt sfide particolari seguita da un esame •In the next edition, where we preview d'une étude détaillée du secteur du eine eingehende Untersuchung der dettagliato del settore delle pulizie ISSA/INTERCLEAN in Amsterdam, ECJ focuses nettoyage professionnel. professionellen Reinigungsbranche. professionali. on the Netherlands.

58 ECJ February/March 2012 We are the official media partner of ISSA/INTERCLEAN 2012

Now is the time to let your customers and potential customers know that you will be exhibiting at ISSA/INTERCLEAN Amsterdam 2012. European Cleaning Journal is the official European media partner of the exhibition, and the only publication read by cleaning professionals across Europe.

The only publication distributed to visitors at the main entrance. Copies will also be The April/May edition will Circulated to available from the ECJ stand. include a comprehensive 22,500 buyers guide for visitors - featuring and specifiers in stand-by-stand information, all the countries floor plan, news of product of Europe before Copies of the April/May edition will be mailed launches and special events the exhibition. to everyone that pre-registers for the show. during the show.

In conjunction with the organisers, ECJ will also produce a series of special email newsletters dedicated to ISSA/INTERCLEAN - before the exhibition, during the show and immediately afterwards. These will be circulated not only to the regular ECJ newsletter readers, but also to Amsterdam RAI's email database. And the website at www.europeancleaningjournal.com will feature additional, exclusive content.

Contact us now to find out more about the special advertising positions available - in the magazine, online and in the dedicated ISSA/INTERCLEAN email newsletters. Email: [email protected] or [email protected] Tel: +44 1494 791222 MORE PRODUCT IN OUR CASES AND MORE CASES IN OUR TRUCKS IS HOW WE PUT FEWER TRUCKS ON THE ROADS

With unique packaging and palletization techniques, we strive to maximize every square inch of loading space when our vehicles hit the road. This doesn’t just help cut carbon emissions, it can also make handling and storage easier for customers. It’s this focus on reducing the consumption of resources at every stage of the product lifecycle that helps us * offer you high-performing, environmental choices. Find out more at www.kcpreducetoday.com

ustainability is a marketing manager’s dream. When an organisation demonstrates its sustainability by making large donations to charity or achievingS sizeable cuts in CO2 emissions, the Big impact of press release issued by the company practi- cally writes itself. Of course saving energy, reducing emissions, cutting down on water and aiding the community are all key aspects of sustainability - as well as being excellent practices in their own right. But true sustainability is not small changes only about making huge charitable donations and setting bold emissions targets. These practices may grab the headlines, but there are many companies that are quietly going Many companies today about their daily business of being sustain- have highly-publicised able on a much smaller scale. sustainability policies and And of course, many companies are doing are saving energy, reducing both. Among these is Diversey, which has waste and donating to charities signed the WWF’s Climate Savers covenant and has publicly vowed to cut its carbon on a grand scale. But smaller, dioxide emissions by 25 per cent by 2013. less newsworthy changes However the company also has a European can also make a significant Sustainability Charter which incorporates difference to a company’s many smaller changes that can together make a major difference, according to sus- overall sustainability. tainability manager Ed Roberts. “For example, all our printers are set to black and white and print on both sides of the paper,” he said. “This has dramatically cut our paper and ink consumption and saved almost 17,000 euros a year in the UK alone. “We also have a policy that caps emissions on our car fleet, and where it makes sense our employees are each issued with a reus- programmes,” she said. “When our communi- One example of a smaller change has been able coffee cup for our vending machines.” ties thrive, we thrive.” to introduce compressed packaging. “This Reminders to switch off lights are posted In 2010 the Tennant Foundation donated allows us to fit 18 per cent more product in a up in all Diversey offices, and recycling facili- aid to more than 30 organisations including case, thereby reducing the number of trucks ties have replaced desk-side waste paper bas- arts centres, academies, a children’s hospital on the road and minimising carbon emis- kets. “Besides having a positive effect on the foundation and a charity for the blind. sions,” said Shaffer. environment this has saved cleaners a great SCA Hygiene Products’ global environment Nilfisk-Advance’s group CSR manager Ulla deal of time plus a significant number of bin and product safety director Susan Iliefski- Riber believes small, sustainable tweaks can bags,” said Roberts. Janols also feels that good sustainability make a significant difference. “It is part of work involves major changes - plus a series our environmental management system to Day-to-day changes of smaller ones. “The small steps in our day- improve processes and reduce environmental Communications manager EMEA of Tennant to-day work ensure that we are moving in impact in our factories,” she said. Agnes Knapen agrees that day-to-day chang- the right direction as far as sustainability As an example, the lighting system at es are an important part of any company’s is concerned,” she said. “We use our way of one of Nilfisk-Advance’s production units in sustainability policy. “We at Tennant find it working with product safety and life cycle China has been divided into separate sec- equally important to focus on smaller sus- analysis to ensure that we are constantly tions. “This means that only the active parts tainable changes that attract less publicity improving our environmental performance, of the production halls need to be lit,” she alongside strategic changes,” she said. little by little.” said. “We have also replaced the electrical Examples include lighting improvements, Kimberly-Clark has also made high-pro- heating system with solar heating which has waste recycling, a reduction in pallet use and file sustainability pledges, namely to reduce reduced electricity from 110KW to 8KW. By the introduction of re-usable packaging. “We water use by 25 per cent and achieve a five taking these measures this production unit also try to reduce the amount of marketing per cent reduction in greenhouse gas emis- has successfully reduced its use of electricity materials we print wherever possible, and we sions. According to category manager Lori by 50 per cent.” use green energy solutions and on-line meet- Shaffer sustainability affects every aspect of The company also collects and recycles ing capabilities when we can.” the company’s business. water wherever possible. “The water we use According to Knapen, Tennant has had “The small things we do every day to be in the test process for high pressure washers a policy of 'giving back to the community' more sustainable are just as important as is mainly collected rainwater, which we also for half a century. “We have a proven his- the large corporate programmes we have put reuse in both the test facility and the heating tory of actively cultivating community con- in place to achieve our sustainability objec- system,” she said. nections through the work of the Tennant tives,” she said. “Both work together to help “We also have several waste management Foundation and through employee volunteer us to become a more sustainable supplier.” Continued page 62

February/March 2012 ECJ 61 GREEN CLEANING

systems in place. Our wood, cardboard, plas- through the company’s intranet system. A Kärcher staff are also discouraged from tic and paper waste is recycled and when disk version extends the reach of the courses taking unnecessary flights. “If anybody has using steel, we cut this to obtain the maxi- to site-based operations. to fly, his or her department must pay a 10 mum number of parts from a piece and then Day-to-day changes made by OCS include euro fee to the ‘Kärcher climate cash box’ all scrap is recycled.” an environmental procurement pledge and and the money is used for environmental However, it is Nilfisk-Advance’s tie-up a zero waste-to-landfill policy. “Some of our projects,” said Wickel. with the United Nations Global Compact most successful initiatives have also included Kärcher only uses recycling-grade paper that underpins all these activities. “It is by energy efficiency measures across OCS sites; for copiers and printers, and the company focusing on our own internal consumption of decreased staff travel and reduced vehicle has an ongoing project that involves col- resources - and our consumption of energy, emissions,” said Shuker. lecting bottle corks and sending them to an water and detergent – that we can make sus- Kärcher has several schemes in place to organisation for the disabled. “This organi- tainable changes,” said Riber. reduce unnecessary emissions through staff sation converts them into insulating materi- Cleaning company OCS has put in place a travel. “For example, we encourage staff to als for the construction industry,” he said. Like Nilfisk-Advance, Kärcher is a member series of learning initiatives to create a wider come to work by bicycle or by public trans- of the Global Compact and has set itself tar- understanding among staff of environmental port,” said environmental matters public gets for energy, waste and water consump- impact. “This includes reducing the environ- relations manager David Wickel. tion. The company also receives more than mental impact both at work and at home by “We also offer company bicycles for short 1,000 requests a year from aid organisations, each employee,” said sustainability director trips into town, and everyone who cycles to nurseries, schools, sports clubs and animal Adrian Shuker. work has the chance to win 1,000 euros in shelters and supports these with cash or Two bespoke sustainability e-learning a Kärcher lottery. And for those coming to products wherever possible. courses - one for supervisors and managers work via public transport we pay 50 per cent “For example, we recently donated 15 and one for other staff – are communicated of the cost.” pressure cleaners to Save The Children, which Des nombreuses entreprises se targuent Viele Unternehmen machen viel Molte imprese stanno pubblicizzando will be used in Thailand to clean schools de donner de l'argent aux œuvres de Aufhebens um ihre wohltätigen Spenden moltissimo le loro donazioni a favore soiled by the floods, enabling 50,000 chil- bienfaisance et d'aider les pays pauvres und ihre Hilfe für verarmte Länder, um di enti di beneficienza e i loro aiuti alle en vue de démontrer leur consécration ihre Nachhaltigkeit zu demonstrieren. nazioni impoverite per dimostrare la loro dren to go back to education,” said Wickel. à la durabilité. Mais il arrive parfois Manchmal sind es jedoch die kleinen sostenibilità. Ma talvolta bastano dei He adds that any true sustainability policy que ce sont les changements mineurs, tels Änderungen - wie z. B. etwas weniger piccoli cambiamenti, per esempio ridurre needs to incorporate both smaller chang- qu'une légère réduction de l'emballage Verpackung hier und etwas mehr un pò gli imballaggi e risparmiare un ou une petite augmenation de l'espace des Platz auf dem Lkw dort - die einen pò di spazio negli automezzi di trasporto es and wider strategies. “Both are equal- fourgons, qui feront une différence sensible beträchtlichen Unterschied für die a fare una differenza tangibile per ly important, and we cannot do one while pour l'environnement. Umwelt darstellen. l’ambiente. neglecting the other.”

62 ECJ February/March 2012 PRODUCTS: GREEN CLEANING

Longstanding Tel: +32 33 09 25 00. Email: lighter tools, making them more • Ecover développe des produits de lavage [email protected] ergonomic and lowering their et de nettoyage à partir d'ingrédients For over 30 years Ecover has carbon footprint. végétaux et minéraux. been developing and producing Tel: +358 40 84 00 136. Email: • Reflex Systems affirme que ses systèmes de balayage humide ProS Q réduisent la ecological washing and clean- Green and profitable [email protected] ing products from plant-based consommation de produits chimiques et les ingredients and minerals. It says According to Reflex Systems, frais de blanchissage. green cleaning can be profitable • Le système Ecoflex incorporé aux a respectful interaction with the Cleaning flexibility machines de nettoyage Nilfisk permet de as well as protecting the envi- environment is an essential part The Ecoflex system incorpo- n'employer que de l'eau, ou un minimum ronment. The pre-impregnation of its philosophy. rated into Nilfisk cleaning de détergent. system used with its ProTex The latest product in the machines offers the option to Ultra Microfibre cloths reduces • Ecover entwickelt umweltverträgliche Professional range is Techno clean using just water, or with Wasch- und Reinigungsprodukte auf der Spray, a formula containing the amount of chemical needed minimal detergent. Grundlage pflanzlicher und mineralischer eco surfactants. Surfactants are for cleaning. The system helps the opera- Bestandteile. • Reflex Systems teilt mit, dass das ProS generally produced through The Reflex tor match the performance a chemical process and from ProS Q mop- Q-Moppsystem zu Einsparungen bei to the required level of clean den verwendeten Chemikalien und den petrochemical sources. Eco ping system by applying the right blend of Wäschekosten führt. surfactants however, are plant also reduces brush pressure, water and - • Das in Nilfisk-Reinigungsmaschinen based and produced in a biologi- chemical when needed - detergent. He eingesetzte Ecoflex-System ermöglicht den cal process. use - says the can switch between differ- Benutzern die Reinigung ausschließlich In addition, the Techno Spray mit Wasser oder einem Minimum an company - ent cleaning intensities in one Reinigungsmittel. bottle is made from 100 per while in addi- pass by activating the 'burst of cent 'green plastic', whereby tion reducing the consumption power' button for extra clean- • La Ecover sviluppa detergenti ecologici the manufacturing processes use of water used in mopping. It ing performance, and then eas- per il lavaggio e la pulizia prodotti con ethanol derived from sugarcane claims that by replacing heavy ily return to original settings ingredienti a base di piante e minerali. to produce ethylene, which is mops with Ultra Microfibre for minimum usage of water, • La Reflex Systems afferma che il suo sistema mop ProS Q diminuisce l’uso di then converted into polyethyl- ProTex cloths laundering can be detergent and power. prodotti chimici e fa risparmiare sui costi ene. This sugarcane-based poly- cut by up to 80 per cent: saving Default start-up mode di lavaggio. ethylene has the potential to be on laundry detergent, tap water is green, low-flow and deter- • Il sistema Ecoflex incorporato nelle at least 75 per cent more green- and electricity. gent-free. macchine da pulizia della Niflsk permette house gas efficient than oil- The use of cloths in mopping Tel: +45 43 23 81 00. Email: agli utenti di utilizzare solo acqua o una quantità minima di detergenti. based plastics, Ecover says. also enables Reflex to make [email protected]

February/March 2012 ECJ 63 PRODUCTS: GREEN CLEANING

• Le nombre de produits Kimberly-Clark Ecolabel century Super dilution Professional ayant obtenu le statut d'éco-label a dépassé 100 pour la première fois. The number of products The stand-alone SuperC dis- • Parmi la gamme de solutions de nettoyage from Kimberly-Clark penser from Brightwell durable de la société Greenspeed figure le Professional achieving dilutes chemical concentrates at Floor Mop Injection Tool, outil d'injection de balai-éponge. Ecolabel status has exceeded the point of use, and is installed • Dans sa campagne "un choix durable entre 100 for the first time. In total and operated without any water vos mains", SCA a voulu souligner à quel 109 hygiene products, includ- or electricity. point le code de durabilité d'un fournisseur topic down into bite-sized piec- peut impacter les entreprises de la chaîne ing 106 towel and tissue and Accurate dosing is guaran- d'approvisionnement. three skin care products, have es. The message uses the first teed by the selectable shot size • La gamme Green Sack proposée par bpi- been accredited. letters of the words 'your hands' and delay function that pre- recycled products comprend des sacs à ordures A number of criteria were put to highlight SCA’s CO2 targets; vents any over- or under-dosing. entièrement recyclés. • Les nettoyeurs à eau sous pression Kärcher in place on the company's tissue commitment to nature; human Chemicals are locked into the peuvent être mis sur règlage éco-efficient et products in order to reach the rights policies etc. unit, eliminating any health répondre aux exigences de l'utilisateur éco- standards required. This includ- Tel: +44 1582 677400. Email: and safety risks or pilferage. conscient. [email protected] • Le distributeur SuperC proposé par ed no use of chlorine bleach; Loading is via an easy loading Brightwell dilue les concentrés chimiques au less than 40 kg of organic water HDPE two-litre container or point d'utilisation. pollution per metric ton of tis- Recycled sacks disposable 1.5-litre pouch. • Trojan a développé un système de recharge sue produced; less than 1,500 The SuperC system d'eau, l'Hydrolink, pour sa gamme de The Green Sack range of 100 per batteries à décharge poussée. kg of CO2 from fossil fuels per comes in bucket, sink and bot- • Le processus ClaraClean 2.0 de la société metric ton of tissue produced; cent recycled refuse sacks from tle versions. Avet assure la régulation et l'application and less than 2,200 kWh of elec- bpi.recycled products are Tel: +44 1273 513 566. Email: uniforme du liquide de nettoyage. tricity used per metric ton of made from recycled polythene. [email protected] tissue produced. All waste • Die Anzahl der Produkte von Kimberly- Kimberly-Clark plans to add used in the Clark Professional, die das Europäische Easier watering Umweltzeichen tragen, hat zum ersten Mal at least 11 more products to this manufacture 100 überschritten. number during 2012. of the sacks For periodic watering of its • Das Floormop Injection Tool (FIT) ist eine Web: www.kcprofessional. is sourced in deep-cycle flooded batter- der nachhaltigen Reinigungslösungen von ies, Trojan has developed the Greenspeed. com. Email: [email protected] Europe and • Die SCA-Kampagne „A sustainable recycled at the HydroLink single-point water- choice in your hands“ (Eine nachhaltige Based on microfibre company's own European net- ing system. This makes the Wahl in Ihrer Hand) betont, wie sich der process less time-consuming. Nachhaltigkeitskodex eines Lieferanten auf work of approved recycling sites. alle Unternehmen in einer Versorgungskette Greenspeed specialises in The result, the company auswirken kann. the development of cleaning claims, is a refuse sack with a • Bei der Produktreihe Green Sack von products based around micro- carbon footprint of up to a third bpi.recycled products handelt es sich um fibre and is cur- Abfallsäcke, die zu 100 Prozent aus lower than refuse sacks made Recyclingmaterialien hergestellt werden. rently working from virgin materials. • Kompakte Heißwasser-Hochdruckreiniger towards achiev- Tel: +44 845 017 8653. Email: von Kärcher wurde konzipiert, [email protected] um im eco!efficiency-Modus noch ing the Nordic HydroLink is designed for umweltfreundlicher zu arbeiten. Swan ecolabel for Trojan’s 6-volt, 8-volt and 12-volt • Mit dem Spender SuperC von Brightwell its cloths. This werden chemische Konzentrate an der Eco setting flooded batteries and, once Entnahmestelle verdünnt. scheme evaluates installed, can fill a complete • Trojan hat das Batteriewasserfüllsystem a product’s impact Kärcher says its compact hot set of batteries in less than 30 Hydrolink für seine Deep-Cycle-Batterien on the environment throughout water high pressure cleaners seconds. The vent features an entwickelt. are particularly economical and • ClaraClean 2.0 von Avet ist ein Verfahren, its lifecycle. independent water level indica- bei dem die Reinigungslösung dosiert und Among its new launches is the environmentally conscious on tor that displays whether the gleichmäßig aufgetragen wird. Floor Mop Injection Tool (FIT) the eco!efficiency setting. battery needs watering. microfibre mopping system. In all mod- Tel: +1 562 236 3000. Email: • Per la prima volta il numero dei prodotti Tel: +31 703 458 737. Email: els the water [email protected] della Kimberly-Clark Professional che hanno temperature ottenuto il certificato Ecolabel ha superato i 100. [email protected] • Fra la gamma di soluzioni sostenibili di can be varied Control chemical pulizia della Greenspeed c’è il prodotto Floor between 20°C Mop Injection Tool (FIT). Making a choice With the development of its and 155°C as • La campagna “una scelta sostenibile nelle Washroom systems specialist ClaraClean 2.0 textile system, vostre mani” della SCA enfatizza come required - many types of soil- il codice di sostenibilità ambientale di un SCA, best known for its Tork Avet claims to offer savings of fornitore possa avere un impatto su tutte le brand, says its 'A sustainable ing are easy to remove at tem- up to 80 per cent in detergent aziende della catena di distribuzione. choice is in your hands' cam- peratures of around 60°C. This over standard processes. • La gamma Green Sack della bpi.recycled means the eco!efficiency mode products è una linea di sacchi per rifiuti paign emphasises how a suppli- During washing environmen- riciclati al 100 per cento. er’s sustainability code can have can also be set permanently on tally responsible cleaning solu- • Le idropulitrici ad alta pressione e acqua a knock-on effect on all other the master switch to reduce fuel tions are incorporated into the calda compatte della Kärcher sono progettate companies in the supply chain. microfibre cloths and mops. per essere più rispettose dell’ambiente se usate consumption by 20 per cent. con i settaggi di ecoefficienza. "By choosing sustainable part- There is also the facility to After washing the textiles are • Il dispenser SuperC della Brightwell ners to work with, companies add a precise dose of detergent, dried and can be stored as need- diluisce i prodotti chimici concentrati al can reinforce their own respon- ed, without the risk of bacterial from 0.5 per cent to six per cent. momento dell’uso. sible image which will help to growth. When dampened with • La Trojan ha sviluppato il sistema When the machine is switched Hydrolink per la sua gamma di batterie a improve their brand position- water the active substances in ciclo profondo. ing," said SCA UK and Ireland off, the pipes are automatically the fibre are activated again and • ClaraClean 2.0 della Avet è un procedimento marketing manager Jacqui Dilley. flushed with water. can be applied to surfaces. mediante il quale la soluzione detergente viene erogata ed applicata in modo unifirme. The campaign aims to simpli- Tel: +49 7195 14 0. Email: Tel: +41 55 251 40 60. Email: fy sustainability and break the [email protected] [email protected]

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