Quarterly magazine Produced by the Public Relations Department of Qatar General Electricity & Water Corporation

Editor in chief Conservation is a season without end Abdullah anbar al-jassim On the occasion of the holy month of Ramadan, KAHRAMAA appealed to all customers to con- secretary Editor serve electricity and water and limit their usage to essential uses since this month is spiritual Manal al-mannai season that inspires many values in our lives including conservation. While this season calls for entrenching the culture of conservation, Kahramaa considers conservation as a lifestyle that is Editors not limited to a specific month or season. Mostafa Alfeqy Hence, we bring to mind the National Campaign for Conservation and Efficient Use of Water and modi al-atiayah Electricity «Tarsheed» launched by Kahramaa, under the patronage of Heir Apparent HH Sheikh Tamim bin Hamad Al Thani, with the slogan “Keep Qatar Pulsing”, driven by our wise leadership’s translation and proof Reading belief in the importance of conservation to keep the growth rates high in order to achieve the vi- Mostafa Alfeqy sion of Qatar 2030.

Photography Kahramaa calls on all society categories and segments to interact positively, participate in Ali Adan achieving the objectives of the campaign and adopt a culture of conservation as a lifestyle not only during Ramadan but also throughout all months of the year to ensure preserving the resources for future generations to achieve the campaign’s goals.

The mission of the campaign is to promote a culture of conservation and raising the efficiency of water and electricity use in the State of Qatar through spreading a culture of conservation to create an ideal environment and achieve a successful social partnership, preserve Qatar’s vital resources while taking into account its social and economic growth and attain the desired objec- tives of reducing levels of consumption of electricity and water for the next five years.

designed and printed by Oryx Advertising Co WLL, P.O. Box 3272; Doha-Qatar Abdullah Anbar Al-Jassim Tel: (+974) 44672139, 44550983, Editor in Chief 44671173, 44667584 Fax: (+974) 44550982 Email: [email protected] website: www.omsqatar.com Read the KAHRAMAA magazine online here: http://www.km.com.qa/en/corporate/mediacenter/publications/Pages/default.aspx e-mail : [email protected] website : km.qa

1 inside

QSTEC AND KAHRAMAA SIGN MOU TO DISTRIBUTE SOLAR POWER IN QATAR IN THE FUTURE 8

2 18 18 14

KAHRAMAA KAHRAMAA Organized 9th GCC Participates in 44th CIGRE Benchmarking Committee Conference - Paris Meeting 10

Al Nasr: The objective of all our projects is to increase customer satisfaction

Kahramaa commissions five major water stations and new water reservoirs to raise its strategic water reserve

“KAHRAMAA” KAHRAMAA participated in How to create a held the 2nd cpr Hamad Medical distinguished work meeting 2012 Corporation (HMC) campaign team? for blood donation 6 7 20

3

NEWS

“KAHRAMAA” held the 2nd cpr meeting 2012

atar General Electricity and Water and water sectors. KAHRAMAA President ap- For the third straight year: Corporation “KAHRAMAA” held the preciated the high quality of customer services QCorporate Performance Review (CPR) KAHRAMAA first in GCC in terms and KAHRAMAA call center 991 that witnessed meeting of the 2nd quarter 2012 on Wednes- performance level a qualitative leap in terms of average response day 1/8/2012. The meeting was chaired by Demand growth by time at electricity and water contingencies. It is KAHRAMAA President H.E. Eng. Essa Hilal Al- worth to mention that during the 2Q 2012, the Kuwari, in the attendance of KAHRAMAA Di- 8.0 % non industrial demand witnessed growth by 8.8 rectors and Managers. As a leading corporation for non industrial consumption and while the industrial grew by 21%. Demand for and key partner in the sustainable development water increased to 276 MIGD. Prices of elec- in Qatar, the CPR meeting is meant to monitor 21% tricity and water from IWPP decreased by 4.1% performance, review the strategic plans in line for industrial for m3 and 4.1 for KW. A new achievement with the approved plans, and strengthen KAH- in 2Q 2012, Water tankers decreased to less RAMAA values. Call center 991: qualitative leap in average than 0.37 compared with the 0.41% recorded At the beginning of the meeting, Al-Kuwari ex- response time at the same period of 2011. Since inception, tended greetings to all employees on the KAH- Decrease in tanker dependency to KAHRAMAA approved strategic and corpo- RAMAA new achievement for maintaining at the rate planning to reach its objectives. The senior top of GCC countries for the third straight year 0.37% management reviewed corporate performance in terms of performance level compared with for all KAHRAMAA departments on quarterly GCC similar electricity and water companies as per the 12 approved GCC KPIs for electricity basis as per the five year plans and KPIs.

KAHRAMAA – QTEL Promotion Encourages People to Use Environmen- tally-Friendly, Easily Accessible National Network

ustomers can win a brand new iPad3 ment between KAHRAMAA and Qtel, the pay- when they pay KAHRAMAA bills at a ment option on Qtel SSM was launched in CQtel Self-Service Machine (SSM) in an November last year, in one of the world’s first exciting new promotion launched today. instances of a major water and power corpora- The promotion will be open to anyone using one tion linking services with a leading telecommuni- of Qtel’s more than 200 SSM around the coun- cations operator. try to pay water and electricity bills. Conforming to the world-class security stand- Up to 10 third-generation iPad devices are avail- ards, the service is indicative of both KAH- hours open locations including super markets, able to win during the contest, which will see RAMAA and Qtel’s dedicated, continually-evolv- airport, malls and petrol stations across the customers entered into a draw every time they ing strategy to provide world-class integrated country, the new agreement means that cus- pay their bill. The iPad 3 offers incredible picture customer support. tomers can quickly and easily pay electricity and quality, faster processing and a wide range of Qtel’s SSM are primarily situated in locales open water bills. They will also be able to use Qtel’s applications as standard, including Safari, Mail, 24/7 across Qatar, including drive-ins, super- Drive-Through SSMs, so that they can fully man- Photos, Video, YouTube, Music, iTunes, App markets, Qatar airport, malls and petrol stations. age their accounts without leaving the comfort Store, Maps, Notes, Calendar, Game Center, The promotion run from 15 July until 15 August of their cars. Customers can also pay via KAH- Photo Booth, and Contacts 2012. RAMAA website www.km.com.qa or Qtel web- Forming a part of a wider collaborative agree- With over 220 Qtel SSMs mostly located at 24 site www.qtel.qa.

6 NEWS

KAHRAMAA participated in Hamad Medical Corporation (HMC) campaign for blood donation

n line of Qatar General Electricity and Water Corporation “KAHRAMAA” work towards so- Icial and volunteer activities and seriously ful- filling its social responsibility role, KAHRAMAA has participated in Hamad Medical Corporation campaign for blood donation. The gesture was made under the guidance of His Excellency Engineer Essa bin Hilal Al Ku- wari, KAHRAMAA’s President in a contribution to the enrichment of the blood bank where a mobile unit with its technical and nursing crew has stayed in KM HQ Building on Wednesday 11th of July since eight o’clock am until end of working hours at KAHRAMAA. The Health, Safety and Environment Depart- ment in collaboration with the Public Relations and Communications Department have organ- ized this campaign with the Blood Donation Centre at HMC, where Mr. Abdulrahman Al- Naama Health, Safety and Environment De- ager said we launched the “campaign through community. partment Manager said that this campaign is internal advertising and continuing awareness part of the continuing KAHRAMAA contribution with the staff to donate blood, the campaign It is worth mentioning that KAHRAMAA par- to community service and fulfilling the role en- met with popular and overwhelming response ticipates in this campaign every year in col- trusted to KAHRAMAA to achieve high level of by employees to contribute to the humanitar- laboration with Hamad Medical Corporation in health and public services. ian campaign to help save lives. This gesture order to contribute in providing a sound stock helped raise awareness of the importance of of blood in hospitals and KAHRAMAA still Mr. Abdullah Al Anbar Al Jassim, Public Rela- blood donation and that one of the areas in looks forward to providing more service to the tions and Communication Department Man- which we can provide support for our local community.

7 NEWS

QSTEC AND KAHRAMAA SIGNed MOU TO DISTRIBUTE SOLAR POWER IN QATAR IN THE FUTURE

atar Solar Technologies (QSTec) com- “QSTec’s collaboration with Qatar Electricity & Food Securities Program is looking at using mitted to supporting Qatar General Water Company (QEWC) and now KAHRAMAA solar to power its desalination plants, the 2022 QElectricity & Water Corporation “KAH- brings us full circle in solar energy; from the World Cup will be the first carbon neutral World RAMAA” with the future distribution of solar en- manufacturing of solar technologies and appli- Cup and will be utilizing solar energy for its ergy by signing a Memorandum of Understand- cations, to everyone in Qatar receiving energy air conditioned solar stadiums and fan zones. ing on Sunday 29/7/2012. from the sun directly into their homes,” Dr Al QSTec’s parent organisation, Qatar Founda- Dr Khalid Klefeekh Al Hajri, Chairman and CEO Hajri added. “We look forward to working on tion, has several projects such as the Qatar of QSTec and Engr. Essa Hilal Al-Kuwari, Presi- many projects together using solar energy.” National Convention Centre, the new student dent of KAHRAMAA both signed the MOU at Qatar Solar Technologies’ number one prior- housing complex and the Msheireb Properties KAHRAMAA President’s office, KAHRAMAA ity is providing solar solutions that are sustain- development that will derive a percentage of headquarters in Dafna, Doha. able, efficient and the very best quality. QSTec their electricity needs using solar energy. Dr Khalid Klefeekh Al Hajri, Chairman and will start by producing high quality, solar grade Engr. Essa Hilal Al-Kuwari, President of KAH- CEO of QSTec said, “Solar energy is definitely polysilicon; the key ingredient that goes into RAMAA said, “This MoU comes as under emerging in Qatar and is the key to providing a making the world’s most efficient solar tech- KAHRAMAA alignment of its objectives and sustainable alternative source of energy whilst nologies such as solar cells and modules that strategies with QNV 2030 objectives and in- conserving and protecting the country’s natural convert the power of the sun into energy. corporation with other government institutions. resources for the future. So we are extremely In the not too distant future, QSTec hopes to And this to ensure sustainability of the state proud to be teaming up with KAHRAMAA to build solar modules made in Qatar, made from energy and water recourses through the en- ensure that solar power is able to reach every QSTec’s own polysilicon and then exported to ergy and water conservation / DSM, renewable single person in Qatar and provide alternative the rest of the world. energy and new technologies and finding alter- energy sources to a wide variety of solar ap- In Qatar, there are already some projects using natives of energies sources. To Interface with plications.” solar energy in unique ways. The Qatar National the state’s short/medium/long term goals and

8 NEWS

objectives KAHRAMAA ensures and maintains protecting the environment. ingots, wafers, cells and modules. sustainable, continuous, stable electricity & wa- Achieving projects while complying with health, There is a growing demand within the GCC ter supply for the State of Qatar at least costs safety, and environmental standards. and the world for solar technologies and ap- for better living of tomorrow.” Decreasing carbon emissions, preserving the plications that are sustainable, reliable and that KAHRAMAA commitments to no carbon / low environment and distributing clean and pure will bring a lasting benefit to the region and the carbon to maintain sustainable environmental potable water. world and QSTec is well placed to expand to development. Built on 1.2 million square meters of land in Ras meet this demand. KM’s mission is to provide the people of Qatar Laffan Industrial City, Qatar, QSTec’s US$1 bil- KAHRAMAA has the privilege of being the sole with high quality electricity and water services, lion polysilicon manufacturing plant will produce transmission and distribution system owner and whilst creating value for these services for better 8,000 metric tons per year (MTPY) of polysili- operator for the electricity and water sector in living by: con per year but it is designed to expand as Qatar. This latest Memorandum of Under- Harmonizing economic growth, social develop- demand grows. Eventually, more than 45,000 standing agreement is important step towards ment and environmental protection, by Achiev- MTPY of polysilicon can be produced with the enabling QSTec to provide Qatar with a sustain- ing balance between development needs and plant being designed to seamlessly incorporate able source of energy.

Omani delegation of Majan Electricity Company Visited KAHRAMAA

n the framework of joint cooperation and of customers and respond to their queries. tion thanked eng. Hassan Mohammed Al-Hail, exchange of experience in the electric- The delegation visited Customer Services Customer Services Acting Manager & Engineer Iity sector among the Gulf Cooperation Department to stand on the latest develop- Nasser Al-Khuzaie Head of Call center and of- Council (GCC), Qatar General Electricity and ments with regard modern management ficials in KAHRAMAA. Eng. Al-Hail said that Water has received a delegation represent- services applied in the call center 991 and the visit comes within the framework of sup- ing Majan Electricity Company from Oman, the most important mechanism used to fa- porting cooperation between the GCC and the headed by Mr. Sultan Mahrouqi in order to cilitate the implementation of operations with exchange of future experience and the latest benefit from the experience of KAHRAMAA in the latest technology used in KAHRAMAA methods and means in the management of the field of Call centers that meet the needs At the end of the visit, the head of the delega- work.

9 projects

Kahramaa commissions five major water stations and new water reservoirs to raise its strategic water reserve

atar General Electricity and Water Cor- poration Kahramaa announced the Qinitial commissioning of five main wa- ter stations: Al Duhail, Umm Qarn, Misaimeer, Doha South, And Muaizer; and water reservoirs at existing water stations at a total cost of more than QR2 billion.

The stations were chosen in accordance with geographical distribution considerations to help raise the capabilities of the network, solve the problem of low water pressure in some ar- eas, distribute the pressure as equally as pos- sible among a bigger number of stations, and ensure the availability of more than one opera- tional supply station in each residential area so as to cater for any accidental failure of any of the stations.

Al Duhail station, which comprises a water

10 projects

51 million gallon water reservoirs in existing sta- tions including Salwa industrial area, Bani Hajir, Al Ghrafa and the West Bay. Kahrama continues to improve its water serv- ices through network expansion and line re- placement. 302,981 meters long distribution lines of different sizes ranging from 100mm to 1,200mm were extended and replaced in various areas in and outside Doha including Al Rumaila, Umm Al Saneem, Madinat Al Shamal, Umm Slal, Umm Qarn, Muaizer, Miraikh, Al Wakrah, Bani Hajir, Alwikair, Industrial Area, Ras Imlaijah, Ras Mraidhgah, Al Hilal, Al Ghara- fa, Al Maseela, Fareej Al Ali, Madinat Khalifa, Al Sadd, Al Matar, Inaizah, Al Hitmi, Bani Imran, Al Rafaa, and Al Khilaifiyat.

Future projects pumping facility and five reservoirs of 117 mil- station, which supplies Doha airport, Al Hilal, Al Kahramaa is in the process of implement- lion gallons each was commissioned. Costing Matar Al Qadeem, Al Roudah and Ain Khalid. ing the large reservoirs project to secure water QR397,659,589, the project will supply water supplies to various areas in the country. This requirement of Lusail, Al Kheesa and Raoudat The QR476,268,274 Misaimeer station com- project is one of the most vital developments Al Hamam areas.Umm Qarn station, costing prises two large reservoirs with a total capac- and will contribute considerably in improving QR751,306,733, was also commissioned with ity of 36 million gallons; and it will supply Mi- water supply in the country as its first phase three reservoirs of 21 million gallons to sup- saimeer and neighboring areas. will secure a seven-day contingency reserve of ply Umm Qarn, Sumaismah and neighboring water till the year 2026. The project includes areas. The QR436,089,164 Muaizer station, which the construction of a number of large water has two reservoirs with a total capacity of 42 reservoirs and pumping stations and water Doha south station is formed of a water pump- million gallons, was commissioned to supply transportation lines in the new neighboring ar- ing facility and three reservoirs of a total capac- Bani Hajir, Muaizer, Sailiya and neighboring eas. Kahramaa awarded the project’s design ity of 36 million gallons. An additional 12 mil- areas. At the cost of QR296,374,595, Kah- contract to a consultant company in February lion gallon reservoir is going to be added to the ramaa has also recently commissioned seven 2012, and designing work has started.

11 projects

Summary of projects, areas and cost

Station Capacity Area Cost

Al Dihail, comprising a pumping facility plus 117 million gallons Supplies Lusail and Al Kheesa five reservoirs

QR751,306,733

Umm Qarn, Semaismah and neighboring Umm Qarn, comprising three reservoirs 21 million gallons areas

36 million gallons. An additional 12 Doha South project, comprising a pumping Doha Airport, Al Hilal, Al Matar Al million gallon reservoir will be com- QR397,659,589 facility and three reservoirs Qadeem, Al Roudah and Ain Khalid missioned

Misaimeer project, comprising two large 36 million gallons Misaimeer and neighboring areas QR476,268,274 reservoirs

Meazir pumping station, comprising two large To pump water to Bani Hajir, Muaizer, 42 million gallons QR436,089,164 reservoirs Sailiya and neighboring areas

Reservoirs project, 7 reservoirs in existing stations (Salwa Industrial Area, Bani Hajir, Al 51 million gallons QR296,374,595 Gharafa, and West Bay)

12

Interview

Al Nasr: The objective of all our projects is to increase customer satisfaction

n the recent years, Qatar General Electric- ity and Water Corporation Kahramaa Iachieved a quantum leap in the electricity sector by launching a number of important and crucial projects in order to provide custom- ers with better service and keep pace with the growing demand resulting from the large increase in the number of customers in light of the comprehensive boom currently taking place in the State of Qatar.

The Corporation also achieved multiple suc- cesses regarding upgrading electricity net- works and developing smart grids. To know Kahramaa latest achievements and projects in this regard, we catch with Eng Ahmed Nasser Al Nasr, Director of Technical Affairs, Kah- ramaa.

What are the steps taken by Kahramaa for the development of its network? According to the United Nations Population program, Qatar is the first globally in terms of economy growth. So, there are several cur- rent and future challenges facing Kahramaa regarding managing the power grid, whose growth rate is over 10% per annum, manag- ing power generation from renewable sources, providing convenient and high quality services and expanding electricity and water systems to meet the emerging demand for hosting 2022 FIFA World Cup. Therefore, there was a trend of implementing a smart grid in the State of Qa- tar, where the accelerating growth and the tran- sition to the use of renewable energy sources are two forces that push in this direction. To facilitate the transition process, Qatar General

14 Interview

Electricity and Water Corporation Kahramaa should be flexible. Kahramaa has realized that Flexibility, scalability and interoperability char- chose an integrated solution from Siemens for it can not forecast all types of the current and acterize Siemens’ EnergyIP Meter Data Man- the first phase of the project which coversD oha future demands of the smart grid. Therefore, agement program. It is also commensurate city to manage the meter data. Kahramaa is for this initial phase “the technology itself will with the future as it allows Kahramaa to read aware that the smart grid will ensure achieve- be tested to determine our needs and test all and download a larger volume of data from the ment of many goals. Therefore, Kahramaa the options.” smart meters in the network for billing. signed a contract with Siemens, one of the leading companies in this field, to provide in- What will these solutions and techniques Since this technology is high, is the cost tegrated smart metering solutions including the offer the customer? also high? data management system EnergyIP. The customer is the top of Kahramaa’s pri- The cost was not the focus of our attention orities. All our projects aim to upgrade our when we awarded the contract, as we wanted What made Kahramaa choose Siemens services to increase customer satisfaction. to make sure at this stage that the winning bid- and EnergyIP? While the network is expanding in all directions, der was the one with the lowest bid but rather The answer to this question lies in the smart from generation to customer home appliances, the best technology. grid main requirements and Kahramaa’s de- implementation range is broad as well. Since termination to make a significant impact rela- Kahramaa realizes the importance of making In terms of technology, Siemens is one of the tively quickly. In mid-2000, KAHRAMAA avoid- the customer feel the usefulness of our projects leading companies in this field and it has exten- ed inviting tenders for automatic meter reading because the projects target our customers, sive experience at the international level. How- systems that are less complicated because of Kahramaa has focused on showing concrete ever, given the high technology of the solution, the accelerated technological developments as results relatively quickly and then will concen- the price quoted is competitive. Kahramaa realizes that any smart grid must trate on data management. In this project, work match with the development of technology in on generation may take four years, hence no- What actions you are taking to ensure the the future. body will feel that. quality of the system? There will be a process of testing the sys- Through its experience and consultations, However, data management is more associat- tem. As part of the testing process managed Kahramaa realized that any smart grid must ed with the customer. In addition to that, it will by Kahramaa, one of the largest real estate allow interchangeability in order to avoid any give Kahramaa more control with respect to companies in the Doha will be supplied with “monopoly” of software and hardware. Kah- subscribers and billing. It will also enable us to smart meters and connected to EnergyIP sys- ramaa also should be sure that the data man- quickly achieve the important goal of increasing tem to measure interoperability. agement software of the smart grid can interact customer satisfaction. with all kinds of hardware and software. In addition to that, two adjacent regions in The flexibility of the meter data management Doha with a population estimated in June 2012 Another criterion also is scalability, which is solutions provides a range of applications that by Qatar Statistics Authority at 1,722,438 will important in view of the rapid growth of the enable the customers to view on their personal also participate in the pilot phase, which will electricity grid. Kahramaa manages currently pages their consumption directly and read the give Kahramaa experience about the cus- electricity generation, transmission and distri- meters efficiently and accurately. It will also im- tomers, region types and infrastructure age. bution of a network of a size that has increased prove the billing process. Kahramaa and Siemens are partners. Our threefold in ten years. The annual growth rate aspirations regarding Siemens are great as it of the network has been more than 10% since EnergyIP system is an integrated solution ex- will help us build knowledge and learn how to mid-2000 and is expected to continue at this pected to be implemented in June 2013. This operate and manage the project. Kahramaa rate over the next ten years. project represents the initial phase of the project will lead the change to smart grids in the region of smart meter dissemination at the state level with the support of its partner and hopes that The final requirement is that the solutions over a period of five to seven years. this process will be done effortlessly.

15 HSE

The Gravity of Applying Unauthorized Overloads

verloads are considered one of dilem- Cables, feeder cabinet, some transformers, loads: mas of electricity networks all over the and fuses catch fire Customer has to apply for KAHRAMAA and O world. It is found in Qatar, although Customer meters catch fire fill in the required form to get the -dueap- the procedures taken by Qatar General Elec- Main cable feeding customer building catch provals tricity & Water Corporation “KAHRAMAA” to fire Contracting with an authorized electrical minimize in order to protect the electricity net- Wires, and electricity installations to damage contractor work especially in summer where temperature appliances. and humidity increase and thus appliances ex- Overloads cause faults and damage for the Punishments: perience massive use. network and reduced the hypothetical age KAHRAMAA statistics in this context indicates of extensions and appliances. that violations are mainly found in commercial Overloads can be divided into: sectors (companies, stores, and restaurants) Overloads in substations: KAHRAMAA has KAHRAMAA procedures to control over- and industrial sectors (workshops and facto- taken all procedures to control loads: ries), as well as residential sector like buildings KAHRAMAA asks customers to consider and farms. Overloads incurred by customers: illegal overloads when adding additional loads increase in circuit size in a violation to KAH- Organizing awareness media campaigns, There are severe punishments as a violation is RAMAA standards and criteria. It causes over- while stressing the indispensability of get- recorded by law enforcement officers where a loads on transformers, feeders, cables, fuses, ting the due approvals before adding loads, fine is due. In some cases violators can expe- and circuits and thus the network as a whole. warning against changing circuits and feed- rience current interruption till they settle situa- The situation come worse when customers ap- ers without KAHRAMAA permit. tion. ply extensions to their premises without refer- KAHRAMAA relocate loads from overloaded ring to KAHRAMAA to get the due approvals. feeders and relocate customers to feeder In this regards, it is worth to stress the great with no overloads responsibility on electrical contractors who add Dangers of overloads on customers and loads without getting KAHRAMAA period per- the network: Legal procedures for customer to add mission in violation to rules and regulations.

16 ACTIVITIES

KAHRAMAA Organized 9th GCC Benchmarking Committee Meeting

atar General Electricity & Water Cor- poration “KAHRAMAA” hosted the 9th Q meeting of GCC benchmarking com- mittee and 10th meeting of electricity and water cooperation team during the period form 25-26 September 2012.

The meeting tackled a number of issues related to the technical and economic benchmarking at GCC electricity and water sectors. It also discussed the organizational aspects of the committee and the affiliated teams. The meet- ing agenda included the review of the annual report 2011 to submit a recommendations to their Excellency concerned ministers.

Chairman of GCC benchmarking committee Eng. Yousuf Janahi Corporate Planning and Business Development said, “the meeting has followed up the annual report to set a five year plan to be included in the KPIs. A workshop will be held to discuss the results of the previous two years to improve the two sectors.” Janahi added that KAHRAMAA participation is meant to create an ideal environment for sharing infor- mation about KPIs to cope with the future plans and vision of the committee. “We will review the availability of holding a benchmarking forum as done in the developed countries” Janahi clari- fies. Deputy head of electricity benchmarking team Eng. Abdullah Al-Theyab, Quality & Continual Improvement Department Manager said, “the decisions and recommendations of the electric- ity and water cooperation committee are meant agement activities. where it was agreed upon in the 21th meeting to upgrade performance and unified technical It is worth to mention that Qatar suggested to held on 5/11/2008 for the benchmarking com- and economic benchmarking for electricity and establish the committee at the 20th meeting of mittee to be established under the chairman- water sectors at planning, operation, and man- electricity and water cooperation on 7/11/2007 ship of the State of Qatar.

17 ACTIVITIES

KAHRAMAA Participated in 44th CIGRE Conference - Paris

senior delegation of Qatar General Electricity & Water Corporation «KAHRAMAA» participated in 44th Cigre international Conference in A Paris – France during the period from 25-31 August 2012. The con- ference is organized by International Council on Large Electric Systems (Cigre) in cooperation with the regional committees including GCC Cigre chaired by Eng. Ali Jasim Al-Najar KAHRAMAA Electricity Network Affairs Director. A meeting was held for the chairpersons of cigre committees on 25 / 8 / 2012 in Paris. It was chaired by Eng. Ali Jasim Al-Najar Chairman of GCC Cigre. The meeting discussed various technical affairs including the financial situation of board of directors and the Cigre chairmanship election. KAHRAMAA delegation was formed of Eng. Ali Jasim Al-Najar Electricity Network Affairs Director, Eng. Ahmed Naser Al-Nasr Technical Affairs Director, Eng. AbdulRahman Al-Bakr, Eng. Zuhair Al-Shaiba, Eng. Ab- dulAziz Al-Shafie, and Eng. Ahmed Al-Kuwari. KAHRAMAA participation in the conference comes in the senior man- agement interest in KAAHRAMAA participation in the scientific and spe- cialized conference to get acquainted with the recent development. The conference is a good opportunity to exchange experience and review Researches and work papers tackle equipments, insulation, substations, Qatar experience in electricity sector operation, management and main- operation, and protection. tenance within the increasing economic growth the State witnesses at It is worth to mention that KAHRAMAA has attained various international all sectors. and regional prizes. It won a prize of best project in GCC Cigre 2010 KAHRAMAA has a paper prepared by Eng. AbdulAziz Al-Shafie and conference in Doha for a paper prepared by KAHRAMAA un cooperation Eng. Hatem Ali as well as Dr. Khaled AL-Laithi from Qatar University. with QU on measuring the magnetic fields of OHL.

18

MANAGEMENT

How to create a distinguished work team?

ince the dawn of history groups were Work teams were created at the organiza- formed to achieve goals and carry out tions as a result of strong pressures to up- S tasks. The small group whose mem- grade performance and productivity, with bers work collaboratively and supportively for due consideration of the requirements of the their common good or survival is the oldest stakeholders and the nature of organization’s form of social organization. Work at today’s staff. organizations is considered a teamwork of the first class; and the people working there Let’s us sum up the underlying reasons be- are the essence of the whole work proc- hind the need to form work teams as follows: ess. Organizations achieve their objectives through team work. This obvious fact forced 1. The effect of weak specialization: many private and public, small and large Working as part of a work team reduces establishments and organizations all over monotony (routine) and requires that work- the world, especially in the United States of ers develop their competence and skills, or America, Europe and Japan to increase their even change the way they deal with their efforts to build and upgrade the competence colleagues, and pay more attention to of their work teams out of their firm conviction the others’ points of view. Thus, they can that success in team management would no broaden their perception and learn that By: Ali Bin Abdulaziz Al Bakheet, Director doubt lead to success in achieving their ob- courtesy is necessary to achieve results in of Public Relations and Communications jectives. The importance of work team build- the workplace and gain the spirit of team- at the GCC Interconnection Authority ing lies in the (technical) nature of teamwork, work which will have a positive impact on and in the fact that teamwork is a modern the performance of the team, and eventu- come more specialized to avoid conflict of technique used to help understand and ac- ally on the overall performance of the or- authorities and responsibilities. However, cept the other human elements participat- ganization. there are many challenges and problems ing in the same work, anticipate the behav- that are not limited to a specific department ioral scope, underlying motives, tendencies, 2. The limitations of administrative or authority, but common to all of them. abilities and creative potential of each one structures: Moreover, work teams are characterized by of them. This understanding helps to decide Traditional administrative structures in flexibility. This is why they are more respon- the right manner of interaction and facilitates which the activities of the administration are sive to the changes than the traditional ad- communication which in turn are reflected in divided into separate sections cannot meet ministrative structures which lack flexibility coordinating the efforts between the mem- the all the requirements of the organization, in most cases. bers of the team; resolving the differences or meet all the challenges confronting the and contradictions; eliminating misunder- organization internally and externally. 3. Work Conditions: standing; and consolidating support, agree- it is expected and required that the min- Some of the circumstances or challenges ment, trust and loyalty. istries and government departments be- that the organization may pass through re-

20 MANAGEMENT

quire various skills, backgrounds and ex- about them, team members should start ficial level in the formation of the team, the periences to deal with them. In such cases organizing themselves to achieve those more its leadership is committed. The follow- using the diverse skills and experiences of objectives. ing are the advantages of the official teams: the workers becomes a necessity; and this Concerted team observation of work rules cannot be done effectively and efficiently There are several types of work teams. Some and procedures. enough without grouping these workers of them are official, and some are not; and Expanding the scope of report preparation. in an integrated work team with a unified each type should be charged with a number Following up the progress towards achieving goal. of tasks to discharge. the designated objectives. Observing the legal rules in realizing the de- 4. Engaging and Empowering The Official work teams: sired goals. Workers: official work teams are indispensible in all The benefits of a work team are not lim- organizations. They are commonly charac- Similarly, the greater the unofficial level in the ited to achieving more effectiveness and terized by stability and continuity, and by formation of the team, the greater is the ten- efficiency. Rather, work teams provide the practicing a number of repeated routine dency towards the following: chance to stimulate and empower the work- work; and they usually take the following Following unofficial procedures. ers, and create an atmosphere conducive forms: Depending on negative relations in soliciting to enhancing trust and participation. This, the ideas and finding solutions for the prob- in turn, contributes to raising the standard -Work teams of diverse membership special- lems. of performance and improving the quality ties formed at the executive level to assemble Slack adherence to the official rules of work. of the services extended by the workers. a high degree of expertise. It is important to remember that the leader- Functional work teams representing various ship of the work team is usually judged by the By forming a work team to achieve a spe- administrative levels formed with a view to results itachieves whether the team is official cific objective, the organizing management assemble the level of knowledge required to or unofficial. For example, we find that due is practically telling the member workers of solve the problems that may obstruct the im- to the ad hoc or emergent nature of the hot that team that “we have confidence in your plementation. team the process of stimulating the tendency capabilities, skills, integrity and conscious Work teams at the level of the project aiming for creativity should adhere to the work rules discharge of the mission assigned to you”. to notify the staff that have similar levels of of the team. This indirect message delivers a consider- expertise of the long term objectives of the able encouragement and motivation to most team and charge them with certain tasks. Acknowledging the challenges and of the workers. Work teams that enjoy official support and obstacles aim to advise the experts of the internal man- The stages of progress of the effective agement on the actual work progress. Coordination work team: Coordination is: These stages are: launching – effort – de- Unofficial work teams: Reaching integration, synchronization or velopment – achievement – innovation; and There is a group of workers who meet un- an organized form of the group’s work to each stage has elements as follows: officially within the same organization to dis- achieve the goals. charge the following tasks: building good and coordinated relations Launching stage: Planning the meetings of temporary activi- between various activities in line with the Specifying the message. ties team to discharge certain jobs. decided strategies. Formulating the goals and priorities. Organizing the discussion by the change creating acceptable level of equilibrium be- Agreeing on the policies and work controls team of the strategy through which to deal tween the activities through suitable coor- of the team. with some problems. dination and organization of the tasks. Reaching unanimity on the final formulas. Stimulating the inclination for creativity in Continually remembering and abiding by practicing the activities. This is why such Types of Coordination: the agreed work techniques. groups are called «the hot groups». 1. internal coordination: Dealing with some emergency crises that it is the harmonization of activities within the Effort stage: may face the progress of the organization›s team; and it is divided into two sections: Explaining the responsibilities and roles of activity. vertical coordination: the two-way coordi- the team members. nation between the head and members of Assigning the roles. The difference between the official and the work team. When the objectives become clear, and unofficial work teams: 2. Horizontal coordination: the ream members reach an agreement Let’s begin by saying that the greater the of- coordination between people at the same

21 MANAGEMENT

level. reasons. A member of the team should be chosen to solve the problem and be given the required external coordination: Upgrading the spirit of the team: authority and resources. The real reason of It is the process of building a coordinated The spirit of the team can be upgraded the problem should be recorded in a special relationship between the activities of the among members of the team through the fol- register that can easily be accessed in similar team and the activities of other sectors for lowing means: cases. the sake of the program through: benefiting from the expertise of others. Telling every member of the team why he/ The reasons of failure of work teams: identifying the symptoms of the shortcom- she was chosen for the task in question. Failure to choose the right atmosphere for ings of the team; and taking action to iden- Designating general objectives for the team, organization. tify the causes and remedies. and other specific ones to enhance the Loss of senior management and workers› spirit of challenge among the team mem- trust in the competence of the team. Development stage: bers. Failure to train team members on the prac- Encouraging exchange of advice (feed- Encouraging good communication between tices of team work. back). the team members. Lack of the required understanding of the Adhering to a systematic method of solving Asking for advice from the team and giving stages of development and growth of or- the problems. due consideration thereto. ganizations. Such understanding is es- Cooperating in the field of creativity. Assigning enough time to respond to the sential to choose the right type of team for Recording and showing interest in all ideas, queries of the team members and prepar- each stage. and changing prejudices and impressions. ing the reports. Overlooking the negative effects of work Practicing decision making. results at some organizational levels. Empowerment Specifying the problem: Prolonged meetings and absence of ef- We can predict the existence of a problem by fective democratic practice in the dialogue Achievement stage: directing a number of questions, or from the process. Maintaining the desired level of enthusiasm emergence of cases of general dissatisfac- and motivation. tion among the team members. In this case Finally: Maintaining the spirit of partnership and en- we much refer to the strategy according to Introduce the spirit of cooperation among the ergizing the meetings of the team. which the team was formed. team members so that they all feel that suc- Documenting the achievements of the cess lies in their unity and collaboration. See team. Discussing the problem with the team how prophet Mohammed (peace and bless- Highlighting the successes and the roles of members: ings of Allah be upon him) created that spirit those who contributed to them. After designating the problem, it is necessary between himself and all the Muslims until each Ensuring the attainment of the goal / goals. to discuss it with the concerned team mem- one of them was able to express their views in bers. The leader should listen to the feed a healthy atmosphere of shoora (consultation) Innovation stage: back to recognize the underlying reasons of and full guarantee of freedom of speech. On Replacing and renewing the thinking ele- the problem, and at the same time resort to Badr Day (the first battle between the Muslims ments of the team. his past experience to assess the attitudes of and disbelievers after hijra) Alkhabbab Ibn Al the team members towards the problem. Munthir came forward with all due respect for Thinking hats: the prophet (peace and blessings of Allah be White = objective thinking (information) Solving the differences between the upon him) and suggested that the army camp Red = emotion, passion, intuition team members: at Badr plain should be in front of the water Black = prejudice, caution, pessimism, nega- After discussing the problem with the con- wells so as to prevent the disbelievers from ac- tive thinking cerned team members, the leader should cessing the sources of water before the war Green = creativity, new ideas, optimism look for the right means through which to started. That creative opinion was one of rea- Blue = discipline rectify the relations between the concerned sons behind the victory of the Muslims on that team members, and consider redistributing glorious day. The team’s handling of the problems the tasks among the members. Although the members of the team usually Key references: seek to solve the problems, they may also Acknowledging the essence of the Building and Managing Team Work, by Dr. Abdulkarim Hussein cause them. problem: Winning Through Teamwork, by Catherine Cariflas. Due to this, it is important to develop the The essence of the problem should be as- Leading The Teamwork, a publication of Harvard Business Administration College spirit of loyalty among them in such a way as sessed through displaying it to the team mem- Effective Leadership, by Brian Trass to help surmount the difficulties that may re- bers and giving each member the chance to PS. Names of references are a translation and may not sult from personal, procedural or operational express their views and propose a solution. be the real names (A. Moneim)

22

MANAGEMENT

Within its strategic plan: KAHRAMAA Held the 4th Induction Meeting for New Employees

nder the patronage of HE Eng. Essa The meeting is meant to welcome the new best services as per the highest standards. bin Hilal Al Kuwari, the President of recruits and highlight all their rights, respon- U Qatar General Electricity and Wa- sibilities as well as KAHRAMAA values ​​and A presentation was displayed clarifying the ter Corporation «KAHRAMAA», Human Re- culture. significance of the induction meeting meant sources Department held the 4th Induction to incorporate the new recruits in the work meeting for the new Qatari employees in July KAHRAMAA has won a prize as first corpo- environment. 1st at KAHRAMAA headquarters. The meet- ration on the level of energy and industry in ing was meant to achieve one of the most im- 2011 in terms of support of training and de- The meeting is meant to open a link between portant principles of Qatar Vision 2030 and velopment. KAHRAMAA pays the first prior- KAHRAMAA and the new employees to pro- National Development Strategy 2011-2016 ity to the development of the human element mote work performance and provide ideal namely, sustainable human development. in order to promote performance to provide environment for employees.

24