Welcome to our Front Row Tech Talk! Computers, Browsers & Operating Systems for Stylists

WINDOWS APPLE Equipment Equipment • Desktop, laptop, tablet • Desktop, laptop Browser Browser • Chrome • Chrome Operating System • 8, 8.1, 10, or later • MacOS 10.10 “Yosemite” or higher Computers, Browsers & Operating Systems for Guests

WINDOWS APPLE (optimal experience) APPLE Equipment Equipment Equipment • Desktop, laptop, tablet • Desktop, laptop • iPad Browser Browser Browser • Chrome* • Chrome* • Operating System Operating System Operating System • 8, 8.1, 10 • MacOS 10.10 “Yosemite” • iOS 13.5 or higher or higher *The newest Microsoft Edge has been tested to work, absolutely has to be the *The newest version of Safari will work, but the latest version operating system has to be on MacOS 10.13 “High Sierra” or higher Checking Internet Speed

Note: Guests need BOTH good Wi-Fi strength and internet speed.

Minimum speed needed: Download: 10 mbps Upload: 3 mbps Browser-Based Application

• To Zoom or Front Row? • Zoom is an “application” o What does that mean? • It means that in order for you to use that application, you need to download someone else’s software on your computer. Each of you had to download Zoom in order to be on this call. • Browser-Based Application o What does that mean? • It means that the BROWSER does all the work o This is why it is important to be using the most current version of Chrome • Considerations o Front Row orders are more easily captured o You don’t have to chase guests for their orders o Front Row is not for everyone – and in this case hold a personal appointment for those outliers How To Find Your Version of Chrome

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2 4 Invitation Link vs. Shop Now/Front Row Link

Must log in to RSVP 1. Not an overly burdensome process to authenticate guests 2. Know who you are to leverage profile data 3. Protects cabi and your guests 3 Ways to Shop: Before, During & After the Show

BEFORE 3 Ways to Shop: Before, During & After the Show

DURING 3 Ways to Shop: Before, During & After the Show

AFTER Clients Can’t Get In – Now What?

IMPORTANT: 1. She can favorite but her Favorites will not carry over to her account 2. She can’t place an order using this test account – after the videos you must follow up with her and you the Stylist must place her order 3. The client must log out at the end of the Front Row experience 4. Follow up with the client to resolve her issue 5. Email format is Stylist ID followed by the number 1 – 10 @beta.com

Password: vsbeta19 Logging Out As A Guest iPad Nuance iPad users when the video starts playing they must unmute otherwise they won’t hear the How Do You Practice?

• In CLIO, create a dummy show • Partner with someone so 1 person is the guest and 1 person is the Stylist o If you can’t find a partner use 2 different computers one for guest and one for Stylist o Its important for you to see what the guest sees o In general your is a different experience than what the guest see’s • The key to this exercise is when you do something on your dashboard familiarize yourself with what the guest will see o Example: when you move the show from Introduction to Play Videos take note of what the guest sees and you see. Same holds true for when you go from Videos to Shopping Resetting Your Client’s Passwords Copy Show Link, Guest Camera/Mic Indicators, Know Your Dashboard Live Chat

Live Chat Support Hours (Pacific Time): M-F 9am – 6pm Sat/Sun 8am – 5pm Guest issues could be with Know Your Dashboard continued her WiFi or other Internet connectivity Edit & Removing Chats Know Your Dashboard continued Edit & Removing Chats Know Your Dashboard continued What’s Your Backup Plan?

Options: 1. Zoom 2. Google Meet 3. Facebook live event (in your private events)

Reminder: these alternative platforms only offer flat experiences and require you to follow up with your guests for their orders Cameras & The Mic

• There are 2 places where camera and mic settings live o On the computer o In the browser • When you are solving a camera and/or mic problem these are the two places to look Checking your Computer Windows Computer – Camera

• Windows – Control Panel – Search ‘enable microphone’ o Check to ensure the microphone is on Windows Computer – Camera Apple Computer – Camera Apple Computer – Camera Windows Computer – Microphone

• Windows – Control Panel – Click System Windows Computer – Microphone Windows Computer – Microphone

If it says ”Disable”, it means the mic is enabled Apple Computer – Microphone Apple Computer – Microphone Checking Other Computer Settings

• Make sure her Bluetooth is off and not connected to any other devices. • Make sure her device isn’t on mute. o You can have her test another site, like YouTube, to make sure her volume is on. Checking your Browser Browser Settings 1

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If this is not turned ON, then Chrome will automatically be blocked from using the microphone Browser Settings

If this is not turned ON, then Chrome will automatically block the camera from working