Presentation to Derry City and District Council

• Ciaran Nicell – Customer and Insight Senior Manager • Martin Mailey – Area Manager Distribution (North West) – Water • Nigel McKee – Senior Project Manager

Date: 11 January 2017 District Council Our 8 Customer Promises Capital Investments

Capital Project Spend

Investment Year NIW D&S PC13 £227.9m £19.2 2015/16 £95m £9m 2016/17 £101.6m £11.1m

*Totalthis figure does not include Base Maintenance expenditure on treatment£424.5 assets delivered as part of the approx £35M per annum£39.3m expenditure province wide. Derry City and Strabane District Council benefits from 9.3% of all NI Water’s capital spend. This compares favourably with the City’s 8% share of ’s population. Top Investments

In Construction / Recently Complete Projects:

Erganagh WWPS Replacement Berryhill Rd, , Sewer Remediation Artigarvan WWTW Carmoney CWB 1 and 2 Refurbishment Londonderry DAP : Buncrana Road Work Package, Stage 2 WwTWs WwTWs Manorwood WWPS Replacement Foyle Springs, Derry Flood Alleviation Carmoney CWB 3 and 4 Refurbishment Bleachgreen WWPS, Londonderry, Upgrade/Replacement Bridge Street WWPS, Strabane Projects about to start: Faughan Crescent WWPS, Londonderry. Pumping station and Pumping main upgrade Cottage Row , Eglinton, WWPS, Upgrade/Replace. Tamneymore SR Rehabilitation Foyle Street, Londonderry Feasibility Study Closing the Efficiency Gap

6 OPA basket of measures Service Improvement (OPA) • Risk of low pressure • Unplanned interruptions • Hosepipe restrictions • Customer contact • Drinking water quality • Sewage sludge disposal • Leakage assessment • Water pollution incidents (High & medium) • Sewerage pollution incidents (High & medium) • Sewerage pollution incidents (Low) • Sewage treatment works consent compliance

Overall Performance Assessment (OPA) is a composite measure of a range of targets the Utility Regulator uses to monitor the level of service NI Water provides to its customers. 7 Education Activity

17 primary schools within the Council area were visited by the Waterbus in 2015/16 – 1,115 local pupils in total. Current Public Initiatives

Smartphone Water Bus FOG - Fats Bag it & Bin it Winter Freeze App Leak Use Water Oils and Campaign Campaign – Reporting Wisely Grease Pipe Protection ‘Don’t Wait Insulate’

Winter Campaign launched 14 November. Running via print, broadcast and online media. Key message – ‘Don’t Wait Insulate’ – take preventative action to protect your property from potential severe weather while you can. Full support from Minister for Infrastructure and elected representatives at all levels. Preparations • NI Water Major Incident Plan • Tried and tested. • Compiled by specialists in light of best practice. • Based on principles of Integrated Emergency Management. • Incorporates lessons learned from Water Industry experience. • Annual audit by independent Certifier.

• NI Water Winter Contingency Planning • Winter plan in place • Pre-emptive measures taken in advance of the winter period. • Ongoing training and Mock Incident Exercise (October 2016) • Regular Met Office Severe weather warnings and advice.

• Civil Contingency planning and liaison. • Strategic co-ordination with inter-agency groups. • Mutual aid arrangements. How To Reach Us

• Dedicated 24/7 Elected Representative Hotline: 0345 3006461 • Email : [email protected] • Website: www.niwater.com • Twitter: @niwnews • Facebook: www.facebook.com/niwater • 24/7 Waterline for public: 03457 440088. Any Questions?