Technical Support Guide

-The contents of this document are not the final specifications, therefore they may be changed for the mass production model. -Unauthorized reproduction, duplication, external transfer or other copying of these training materials is prohibited. 2 1. Models & Parts Number...... 5 1.1 Models 1.2 Parts Number 2. Product Outline...... 9 3. Location...... 13 Standard audio system (4 - speaker) 3.1 Standard audio / Navigation system (6 - speaker) 3.2 Harman/Kardon® Audio / Navigation system 4. Product knowledge...... 19 4.1 Hardware constitution, Visual design 4.2 (Graphical User Interface) 4.3 Self-check function (Dealership mode) 4.4 Function (Icon menu) 4.5 Function (Others) 5. Diagnosis knowledge...... 61 5.1 Basic Daignostic Procedure 5.2 Customer Questionnaire 5.3 System diagram : CAN communication 5.4 SUBARU Select Moniter 6. I/O Signal...... 74 7. The example that utilized DTC...... 78 7.1 Inspection Mode 8. Dealership Mode...... 80 8.1 Enter and Exit Dealership Mode 8.2 Dealership Mode Screen Transition 8.3 Menu of the Dealership mode 9. Troubleshooting Chart According to Malfunction Symptom...... 92 9.1 The map cannot be updated from a USB drive (CCU detects USB.) 9.2 USB flash drive connection is not recognized 9.3 CarPlay does not start up 9.4 NFC does not operate 9.5 Cannot connect to Android Auto with a USB cable 9.6 StarLink does not start up (USB connection) 9.7 StarLink does not start up (Bluetooth connection) 9.8 The CID screen shows as a black screen 9.9 Meter: Screen does not display 9.10 Meter: The screen flickers or repeatedly appears and disappears 9.11 Meter: The screen is freezing 9.12 Meter: The meter display is flickering 9.13 Meter: The meter display does not disappear even when the engine is off 9.14 FOTA cannot be performed 9.15 MOTA cannot be performed 9.16 The tell tail does not turn on (for a seatbelt reminder) 9.17 The tell tail does not turn on (for the airbag) 9.18 The audio does not play (from a USB flash drive) 9.19 CID: Screen does not display (Rear View Camera) 10. Audio/Navigation & Power Amplifier Exchange Component Identification and Procedures...... 128 Table of Contents of Contents Table 11. Troubleshooting...... 132 3 4 1. Models & Parts Number

1-1. Models

5 1-2 Parts Number

(1) CCU (Cockpit Control Unit) Type Region Parts No. BASE USA 86201AN60A

BASE CANADA 86201AN70A & MEXICO MID USA 86201AN65A

MID CANADA 86201AN75A & MEXICO HIGH USA 86271AN60A

HIGH CANADA 86271AN70A & MEXICO

6 (2) CID (Center Information Display) Type Parts No. BASE w/ Mirror heater* 86213AN60A (Dual-7.0 inch) BASE w/o Mirror heater* 86213AN61A (Dual-7.0 inch) HIGH&MID 86213AN65A (11.6-inch)

*How to identify the BASE CID with or without mirror heater.

7 (3) Power Amplifier MANUFACTURER Parts No. Harman Kardon 86221AN01A

(4) Speakers CCU Grade Speakers BASE Front 2 Rear 2 MID Front 4 Rear 2 MID + Power Amplifier HK Front 6 Rear 4 + Woofer + Center speaker HIGH Front 4 Rear 2 HIGH + Power Amplifier HK Front 6 Rear 4 + Woofer + Center speaker

8 2. Product Outline The Gen. 4.0 infotainment system has been adopted for the audio/navigation system to enhance the following items.

- Three types of system settings: 7-inch dual display audio, New 11.6-inch display audio and 11.6-inch display navigation - High-performance hardware with enhanced functions - Design that combines an advanced style with user-friendliness - GUI based on use cases of users - Compatibility with smartphone functions such as Apple CarPlay, Android Auto and SmartDeviceLink - Three types of system settings (by grade): 4-speaker, 6-speaker (standard system) and Harman/Kardon® audio systems

No. Type A Base + audio B High grade audio C Navi & High grade audio

10 HS-CAN 11.6-inch NAVI only Wide Display only FM/AM XM GPS

WITHOUT DCM +B Back Up Bluetooth Wi-Fi Analog ANT ANT MIC IGN

CID Data

WITH DCM UART 2 Analog(MIC) BT Data Center Information Display MIC DCM MUTE Wi-Fi Data (11.6-inch Display) ACC Command Steering switch External Input Terminal

Mini-Jack Audio WITHOUT FRONT CAMERA W/H Video Picture/ DCDC USB Movie/ Rear View Camera Power Cockpit Audio Control 4P Picture/ WITH FRONT CAMERA Unit HUB USB Movie/ Video Audio Front View Camera Power BRAND SPEAKER

Line out WITHOUT DCM Camera ECU Video CAN AMP Speaker (Brand) (Brand)

WITH DCM Power Line out Rear View Camera Video INP Speaker AMP DCM (Brand) CAN (Brand) Other Speaker (Brand) BATT (Back Up) STD SPEAKER IGN/Acc WITHOUT DCM Front Speaker ILL/BRIGHT Rear (STD)

BATT WITH DCM Deck V Bus Front CD/DVD DECK DCM Speaker Rear Deck D+,D- (STD)

11 < System diagram : CAN communication>

Hazard

Driver Power Power Outer Headlamp Central Body With Gateway Monitoring Integration Rear gate Seat Mirror Unit A/C CU CU CU CU LH Automatic CU Unit Leveling LH

Body +B_ CAN TPMS VDC CU direct Twin + CID CID CU 4.2inch TFT CID (7inch) (7inch) IGN Meter (11.6inch) Chassis CAN +B_direct/ ECU LDVS LVDS +B_backup UART /RF IGN/REV USB2.0 Power Unit +B_backup CD Wi-Fi IGN CAN NTSC/ BT +B_backup Rear 6.0V Camera

Radar Stereo Cockpit Control Unit Sensor RAB Camera Camera LH CU CU

Advanced Safety CAN

RF RF +B Outside Resistance Connection +B Analog USB2.0 Division Antenna CAN AMP AUX SW Sterring Pin USB Jack 㽢2 Antenna Antenna XM AM / FM

12 3. Location 3-1㻌 Standard audio system (4 - speaker) 䠄OUTBACK model/Sedan model, by grade䠅

13 No. Parts name Function

- Controls the Gen. 4.0 7-inch dual display audio and plays the audio of audio sources Cockpit Control Unit such as AM/FM radio, SiriusXM radio and USB audio. 䠄CCU䠅 - Recognizes passenger voice commands input from the microphone to execute (a) 䠄Cockpit Gen.1.0 operations. 7-inch dual display audio䠅 - Outputs the voice signals from each audio source to the speakers. - Displays the operation screen and status information screen of the selected audio Center information display䠄CID䠅 source. 䠄Cockpit Gen.1.0 (b) - Equipped with a built-in Bluetooth module, which enables playback of audio files and 7-inch dual display audio䠅 the use of hands-free functions when connected with a compatible device.

Embedded Antenna - The printed antenna located in the rear windshield receives AM/FM radio broadcast (Glass printed antenna) (c) waves. (AM/FM Radio)

Amplifies the AM/FM radio broadcast waves received by the radio antenna and Antenna Amplifier (d) outputs the amplified waves to the head unit.

Roof Antenna The fin type antenna located on the roof receives SiriusXM radio broadcast waves and (e) (SiriusXM radio) outputs the waves to the cockpit control unit.

Located in the map light, the microphone collects the sound of the passenger's voice Microphone (f) when using the voice recognition function or hands-free function.

Used to operate volume adjustment or switch between modes, and sends audio Steering switch (g) operation signals such as station selection to the cockpit control unit.

- One AUX terminal and two USB terminals are provided as input terminals for external devices. - When a portable audio player is connected to the AUX terminal, the voice signal is (h) External Input Terminal output to the cockpit control unit. - When USB memory or a device such as an iPod or iPhone is connected to the USB terminal, USB communication is performed with the cockpit control unit. The device connected to the USB terminal can also be charged.

(i) Front Door Speaker Outputs the voice signals input from the cockpit control unit. (j) Rear Door Speaker

14 3-2 Standard audio / Navigation system (6 - speaker) 䠄OUTBACK model/Sedan model, by grade䠅

15 No. Parts name Function

- Controls the Gen. 4.0 11.6-inch display audio or 11.6-inch display navigation and plays Cockpit Control Unit the audio of audio sources such as AM/FM radio, SiriusXM radio and USB audio. 䠄CCU䠅 - Recognizes passenger voice commands input from the microphone to execute 䠄Cockpit Gen.1.0. operations. (a) 11.6-inch display audio/ - Outputs the voice signals from each audio source to the speakers. 11.6-inch display navigation䠅 - Equipped with a navigation computer, which calculates the current location based on data such as information received from the navigation antenna and plots the current location screen.

Center information display - Displays the operation screen and status information screen of the selected audio 䠄CID䠅 source. (b) 䠄Cockpit Gen.1.0. - Equipped with a built-in Bluetooth module, which enables playback of audio files and 11.6-inch display audio/ the use of hands-free functions when connected with a compatible device. 11.6-inch display navigation䠅 - Displays the navigation screen plotted by the cockpit control unit. Embedded Antenna - The printed antenna located in the rear windshield receives AM/FM radio broadcast (Glass printed antenna) (c) waves. (AM/FM Radio)

Amplifies the AM/FM radio broadcast waves received by the radio antenna and Antenna Amplifier (d) outputs the amplified waves to the head unit.

Roof Antenna The fin type antenna located on the roof receives SiriusXM radio broadcast waves and (e) (SiriusXM radio) outputs the waves to the cockpit control unit.

Receives orbital signals from a satellite orbiting the Earth at an altitude of (f) GPS Antenna approximately 20,000 km and sends the signals to the navigation computer in the cockpit control unit.

Amplifies the AM/FM radio broadcast waves received by the radio antenna and Antenna Amplifier (g) outputs the amplified waves to the head unit.

Used to operate volume adjustment or switch between modes, and sends audio Steering switch (h) operation signals such as station selection to the cockpit control unit.

- One AUX terminal and two USB terminals are provided as input terminals for external devices. - When a portable audio player is connected to the AUX terminal, the voice signal is (i) External Input Terminal output to the cockpit control unit. - When USB memory or a device such as an iPod or iPhone is connected to the USB terminal, USB communication is performed with the cockpit control unit. The device connected to the USB terminal can also be charged.

(j) Instrument Panel side speaker

(k) Front Door Speaker Outputs the voice signals input from the cockpit control unit

(l) Rear Door Speaker

16 3-3㻌 Harman/Kardon® Audio / Navigation system 䠄OUTBACK model/Sedan model, by grade䠅

17 No. Parts name Function

- Controls the Gen. 4.0 11.6-inch display audio or 11.6-inch display navigation and plays the audio of audio sources such as AM/FM radio, SiriusXM radio and USB audio. Cockpit Control Unit - Recognizes passenger voice commands input from the microphone to execute 䠄CCU䠅 operations. 䠄Cockpit Gen.1.0. (a) - Outputs the voice signals from each audio source to the power amplifier. 11.6-inch display audio/ - Equipped with a navigation computer, which calculates the current location based on 11.6-inch display navigation䠅 data such as information received from the navigation antenna and plots the current location screen. - Displays the operation screen and status information screen of the selected audio Center information display䠄CID䠅 source. 䠄Cockpit Gen.1.0. - Equipped with a built-in Bluetooth module, which enables playback of audio files and (b) 11.6-inch display audio/ the use of hands-free functions when connected with a compatible device. 11.6-inch display navigation䠅 - Displays the navigation screen plotted by the cockpit control unit.

Embedded Antenna - The printed antenna located in the rear windshield receives AM/FM radio broadcast (Glass printed antenna) (c) waves. (AM/FM Radio) Amplifies the AM/FM radio broadcast waves received by the radio antenna and outputs Antenna Amplifier (d) the amplified waves to the head unit.

Roof Antenna The fin type antenna located on the roof receives SiriusXM radio broadcast waves and (e) (SiriusXM radio) outputs the waves to the cockpit control unit.

Receives orbital signals from a satellite orbiting the Earth at an altitude of approximately GPS Antenna (f) 20,000 km and sends the signals to the navigation computer in the cockpit control unit.

Amplifies the AM/FM radio broadcast waves received by the radio antenna and outputs Antenna Amplifier (g) the amplified waves to the head unit.

Used to operate volume adjustment or switch between modes, and sends audio Steering switch (h) operation signals such as station selection to the cockpit control unit.

Disc player Equipped with a built-in CD drive, and when a supported disc is inserted, sends the read (j) ( option ) signals to the cockpit control unit.

(k) Power amplifier Outputs the voice signals input from the power amplifier.

(l) Instrument Panel center speaker

(m) Instrument Panel side speaker

(n) Front Door Speaker Outputs the voice signals input from the power amplifier. (o) Rear Door Speaker

Rear quarter speaker ( OUTBACK model subwoofer) (p) Rear shelf speaker ( Sedan model subwoofer )

18 4. Product knowledge 4.1 Hardware constitution, Visual design

(1) 7-inch dual display Audio An exterior has been adopted where 7-inch displays are positioned at the top and bottom of a polycarbonate semi-gloss black coated panel, and a simple design is used that retains only frequently used dial knobs and hard buttons. The exterior gives the appearance of an advanced infotainment system, together with the GUI enabling intuitive operations like a smartphone.

No. Parts Name

(a) Cockpit Control Unit 䠄CCU䠅

(b) Center information display 䠄CID䠅

No. Button (a) Capacitive touch operation display (b) Dial switch (VOLUME) (C) Dial switch (TUNE) (d) Hard switch (Home screen display, source choice) (e) Resistive touch operation display (f) Hazard Warning flasher Switch

(f)

19 (2) 11.6-inch display audio/11.6-inch display navigation

An 11.6-inch display is embedded into a polycarbonate in-mold formed black panel to achieve a seamless exterior, and a simple design is used that retains only frequently used dial knobs and hard buttons.

No. Parts Name

(a) Cockpit Control Unit 䠄CCU䠅

(b) Center information display 䠄CID䠅

No. Button (a) Capacitive touch operation display (b) Dial switch (VOLUME) (C) Dial switch (TUNE) (d) Hazard Warning flasher Switch

(d)

20 4.2 GUI ( Graphical User Interface ) (1) 7-inch dual display Audio - A Home screen has been adopted that is categorized with icons designed to make it easy to identify the portals for the main infotainment system functions. - Supports touch operations such as drag and swipe. - Some of the operation buttons for functions provided in the vehicle and the customization menu are integrated into the switch operations on the screen. - The status and operation panel for the air conditioner are displayed on the screen, and most of the operation buttons are integrated into the switch operations on the screen. - A display area has been set on the screen to enable display of various types of information and operation of functions simultaneously with no loss of visibility.

No. The area name Contents

In addition to the driver profile button, displays the exterior air (a) Status bar area temperature, time and status icons (status of the Bluetooth- connected devices and volume mute, etc.). - Displays the Home screen, and screens in other hierarchical levels, for settings and operating and selecting the audio source and other (b) Category area items. - The main operations are performed in this area.

- Displays a settings screen for the air conditioner and other (c) Setting area functions provided in the vehicle.

(d) Operation area for the air conditioner Displays an operation screen and the status for the air㻌 conditioner.

21 The screen displayed in the category area is comprised of a three-level hierarchical display and a pop-up display, and the simple GUI designed for good visibility and operability provides assistance for infotainment system operations.

(a) (d)

(b) (C)

No. Screen hierarchy Contents

Displays icons as portals for the main categories of the (a) First layer Home screen infotainment system.

Provides the main screen for the category selected in the Home (b) Second layer Category screen screen, and displays setting items and other information in the category.

- Displays details or other information for a setting item selected Category(details) (C) Third layer in the category screen. Screen - Select "x" (Close) to return to the category screen.

Superimposes a notification or inquiry from the infotainment (d) Pop-up screen system on the corresponding level display according to the operation content.

First layer Second layer Third layer

Upper Apps FM Staion List screen Settings AM

Phone SiriusXM

SUBARU STARLINK

Radio

Media

Lower Vehicle Control screen

Driving Assistance

Others

22 (a) Driver profile button (c) Home screen (b) Upper screen (d) Lower screen

Icon name䠋Button name Contents

Driver profile button Enables the display language and name of the infotainment system to be registered by linking the system to a Bluetooth-connected mobile phone.

Radio Enables operations for the AM/FM radio function and SiriusXM radio function.FM Media Enables the operation of an iPod, iPhone or USB device such as USB memory on which music files are recorded that is connected to the USB terminal, the operation of a device on which music files are recorded that is connected via Bluetooth, and audio output operations of a portable audio player connected to the AUX terminal. Phone Enables Bluetooth connection operations for a mobile phone and operations for various hands-free functions. Apps Enables operations for the SUBARU STARLINK function, Travel Link function, Apple CarPlay function and Android Auto function. SUBARU STARLINK Enables operations for the SUBARU STARLINK function. Settings Enables operation of setting items for the infotainment system. Add to Shortcuts Enables the addition or deletion of a shortcut icon for the selected function to the Home screen.

Vehicle Control - Enables operation of setting items for vehicle equipment categorized as Vehicle Control. - This can be operated even while driving.

Driving Assistance - Enables operation of setting items for vehicle equipment categorized as Driving Assistance. - This can be operated even while driving.

Other - Enables operation of setting items for vehicle equipment categorized as Other. - This can be operated even while driving.

Car Settings Enables operation of customization items for various functions provided in the vehicle. Driving Statistics - Displays the operation status of Vehicle Dynamics Control (VDC) and vehicle body posture. Maintenance - Enables operations for the maintenance function.

23 (2) 11.6-inch display audio / 11.6-inch display navigation - A Home screen has been adopted that is categorized with icons designed to make it easy to identify the portals for the main infotainment system functions. - Supports touch operations such as drag and swipe. - Some of the operation buttons for functions provided in the vehicle and the customization menu are integrated into the switch operations on the screen. - The status and operation panel for the air conditioner are displayed on the screen, and most of the operation buttons are integrated into the switch operations on the screen. - A display area has been set on the screen to enable display of various types of information and operation of functions simultaneously with no loss of visibility.

No. The area name Contents

Displays the exterior air temperature, time and status icons (status (a) Status bar area of the Bluetooth-connected devices and volume mute, etc.).

- Displays the simple status of the selected audio source, the weather forecast, turn-by-turn navigation (11.6-inch display navigation only), Favorite Widgets and frequently used functions. (b) Informaiton bar area In addition, shows interrupt displays for information such as notification when processing for the requested operation is completed, and notifications from the infotainment system.

Displays the Home screen, screens in other hierarchical levels, for settings and, operating and selecting the audio source and other (c) Category area items, and the settings screen for the functions provided in the vehicle.

Always displays the Home button, vehicle setting shortcut button (d) Home button area and driver profile button.

Displays the operation screen and status information screen of the (e) Operation area for the air conditioner air conditioner.

24 The screen displayed in the category area is comprised of a three-level hierarchical display and a pop-up display, and the simple GUI designed for good visibility and operability provides assistance for infotainment system operations.

No. Screen hierarchy Contents

Displays icons as portals for the main categories of the (a) First layer Home screen infotainment system.

Provides the main screen for the category selected in the Home (b) Second layer Category screen screen, and displays setting items and other information in the category.

- Displays details or other information for a setting item selected Category(details) (C) Third layer in the category screen. Screen - Select "x" (Close) to return to the category screen.

Superimposes a notification or inquiry from the infotainment (d) Pop-up screen system on the corresponding level display according to the operation content.

25 (a) Home screen (c) Home button (b) Vehicle setting shortcut button (d) Driver profile button

Icon name䠋Button name Contents

Vehicle setting shortcut button - Enables operation of setting items for vehicle equipment categorized in the tabs of Vehicle Control, Driving Assistance and Other. - This can be operated even while driving. Home button Enables the display of the Home screen. When the Home button is touched, the screen transitions to the Home screen regardless of the displayed contents of the category screen.

Driver profile button Enables the display language and name of the infotainment system to be registered by linking the system to a Bluetooth-connected mobile phone.

Map䠄11.6-inch display audio and Enables the display of the map screen and the operation of the navigation function. navigation䠅 Apps Enables operations for the SUBARU STARLINK function, Travel Link function, Apple CarPlay function and Android Auto function.

SUBARU STARLINK Enables operations for the SUBARU STARLINK function.

My Subaru Enables operations for the My Subaru function.

Car Info Enables the display or operation of information screens categorized in the tabs of Driving Statistics, Advanced Package and Maintenance. Settings Enables operation of setting items for the infotainment system. Add to Shortcuts Enables the addition or deletion of a shortcut icon for the selected function to the Home screen.

26 4.3 Self-check function (Dealership mode)

The infotainment system has a self-check function (dealership mode) which can be performed on the screen. The function enables functions including checking the system operation status, displaying the system status, and checking system information.

27 4.4 Function ( Icon menu )

(1) Navigation (11.6-inch display navigation ) The navigation screen is displayed in the category area. Provided various map displays and information lists with better overview, making full use of a large display area. The zoom icon on the navigation screen can be selected to enlarge the display area of the navigation screen over the information bar area.

(a) Zoom up/ Zoom out icon (c)Navigation screen enlarged display 䠄The information bar area non-display䠅 (b) Navigation screen normal display 䠄 The information bar area display 䠅

HS-CAN 11.6-inch Navigation-related㻌 signal, NAVI only and device Wide Display only FM/AM XM GPS

WITHOUT DCM +B Back Up Bluetooth Wi-Fi Analog ANT ANT MIC IGN

CID Data

WITH DCM UART 2 Analog(MIC) BT Data Center Information Display MIC DCM MUTE Wi-Fi Data (11.6-inch Display) ACC Command Steering switch External Input Terminal

Line out WITHOUT DCM Camera ECU Video CAN AMP Speaker (Brand) (Brand)

WITH DCM Power Line out Rear View Camera Video INP Speaker AMP DCM (Brand) CAN (Brand) Other Speaker (Brand) BATT (Back Up) STD SPEAKER IGN/Acc WITHOUT DCM Front Speaker ILL/BRIGHT Rear (STD)

BATT WITH DCM Deck V Bus Front CD/DVD DECK DCM Speaker Rear Deck D+,D- (STD)

29 (2) Radio

Enables operations for the AM/FM radio function and SiriusXM radio function.FM

(3) Media Enables the operation of an iPod, iPhone or USB device such as USB memory on which music files are recorded that is connected to the USB terminal, the operation of a device on which music files are recorded that is connected via Bluetooth, and audio output operations of a portable audio player connected to the AUX terminal.

30 Radio-related㻌 signal,and device HS-CAN 11.6-inch NAVI only Wide Display only Media-related㻌 signal,and device FM/AM XM GPS

WITHOUT DCM +B Back Up Bluetooth Wi-Fi Analog ANT ANT MIC IGN

CID Data

WITH DCM UART 2 Analog(MIC) BT Data Center Information Display MIC DCM MUTE Wi-Fi Data (11.6-inch Display) ACC Command Steering switch External Input Terminal

Mini-Jack Audio WITHOUT FRONT CAMERA W/H Video Picture/ DCDC USB Movie/ Rear View Camera Power Cockpit Audio Contorol 4P Picture/ WITH FRONT CAMERA Unit HUB USB Movie/ Video Audio Front View Camera Power BRAND SPEAKER

Line out WITHOUT DCM Camera ECU Video CAN AMP Speaker (Brand) (Brand)

WITH DCM Power Line out Rear View Camera Video INP Speaker AMP DCM (Brand) CAN (Brand) Other Speaker (Brand) BATT (Back Up) STD SPEAKER IGN/Acc WITHOUT DCM Front Speaker ILL/BRIGHT Rear (STD)

BATT WITH DCM Deck V Bus Front CD/DVD DECK DCM Speaker Rear Deck D+,D- (STD)

31 (4) Phone Enables Bluetooth connection operations for a mobile phone and operations for various hands-free functions.

(5) Apps Enables operations for the SUBARU STARLINK function, Travel Link function, Apple CarPlay function, My Subaru function and Android Auto function.

#Apple CarPlay USB connection only ( lighting cable )

#Android Auto 㻌 USB connection, Bluetooth

32 Phone-related㻌 signal,and device HS-CAN 11.6-inch NAVI only Wide Display only Apps-related㻌 signal,and device FM/AM XM GPS

WITHOUT DCM +B Back Up Bluetooth Wi-Fi Analog ANT ANT MIC IGN

CID Data

WITH DCM UART 2 Analog(MIC) BT Data Center Information Display MIC DCM MUTE Wi-Fi Data (11.6-inch Display) ACC Command Steering switch External Input Terminal

Line out WITHOUT DCM Camera ECU Video CAN AMP Speaker (Brand) (Brand)

WITH DCM Power Line out Rear View Camera Video INP Speaker AMP DCM (Brand) CAN (Brand) Other Speaker (Brand) BATT (Back Up) STD SPEAKER IGN/Acc WITHOUT DCM Front Speaker ILL/BRIGHT Rear (STD)

BATT WITH DCM Deck V Bus Front CD/DVD DECK DCM Speaker Rear Deck D+,D- (STD)

33 (6) Car Info ( 11.6-inch display only ) From this item, the user can set the display for the vehicle's onboard advanced safety functions and the vehicle maintenance timing. Enables the display or operation of information screens categorized in the tabs of Driving Statistics, Advanced Package and Maintenance.

䙟 Advanced Package This content displays a screen that presents a full visualization of SUBARU's advanced safety functions. This enables the driver to provide a visual explanation to passengers about the vehicle's onboard advanced safety functions. Passengers can visually check the on/off status and operating status of normally invisible functions, such as the EyeSight assist monitor, Reverse Automatic Braking (RAB), automatic light, SUBARU Rear Vehicle Detection (SRVD) system, and so on. Functions not equipped to the vehicle are not shown. In addition, the illuminating condition of small lights, fog lights, high beams, brake lights, and other lights can be checked from within the vehicle.

(a) Pre-collision braking system (b) SUBARU Rear Vehicle Detection (SRVD) system (c) Reverse Automatic Braking (RAB) (d) Lane departure warning (e) EyeSight assist monitor (f) High beam assist (g) Info button

䙟 Maintenance The timing for changing engine oil, oil filter, and tires (by date/distance) and periodic inspections (by date/distance) can be set up as follows.

34 (7) SUBARU STARLINK Enables operations for the SUBARU STARLINK function.

(8) MY㻌 SUBARU Enables operations for the My Subaru function.

(9) Add to㻌 Shortcuts Enables the addition or deletion of a shortcut icon for the selected function to the Home screen.

(10) Settings㻌 ( Infotainment system settings ) Touching the "Settings" button on the Home screen displays the settings items for the infotainment system. The items are categorized into separate tabs according to function.

㻨㻻㼜㼑㼞㼍㼠㼕㼛㼚㻌㼑㼤㼍㼙㼜㼘㼑㻪㻌㻌㻲㼍㼢㼛㼞㼕㼠㼑㻌㼃㼕㼐㼓㼑㼠㼟㻌㻔㻌㻝㻝㻚㻢㻙㼕㼚㼏㼔㻌㼐㼕㼟㼜㼘㼍㼥㻌㼛㼚㼘㼥㻌㻕㻌㻌㼃㼕㼠㼔㻌㼠㼔㼕㼟㻌㼒㼡㼚㼏㼠㼕㼛㼚㻘㻌㼠㼔㼑㻌㼡㼟㼑㼞㻌㼏㼍㼚㻌㼟㼑㼘㼑㼏㼠㻌㼠㼔㼞㼑㼑㻌㼒㼍㼢㼛㼞㼕㼠㼑㼟㻌㼒㼞㼛㼙㻌㼍㼢㼍㼕㼘㼍㼎㼘㼑㻌㼏㼛㼚㼠㼑㼚㼠㻌㼠㼛㻌㼐㼕㼟㼜㼘㼍㼥㻌㼕㼚㻌㼠㼔㼑㻌㼕㼚㼒㼛㼞㼙㼍㼠㼕㼛㼚㻌㼎㼍㼞㻌㼍㼞㼑㼍㻚㻌㼀㼔㼑㻌㼒㼍㼢㼛㼞㼕㼠㼑㼟㻌㼍㼞㼑㻌㼟㼑㼘㼑㼏㼠㼑㼐㻌㼢㼕㼍㻌㼠㼔㼑㻌㻿㼑㼠㼠㼕㼚㼓㼟㻌㼕㼠㼑㼙㻌㼕㼚㻌㼠㼔㼑㻌㼏㼑㼚㼠㼑㼞㻌㼕㼚㼒㼛㼞㼙㼍㼠㼕㼛㼚㻌㼐㼕㼟㼜㼘㼍㼥㻚㻌

There are 11 types of content from which to choose.

- Water Temp. - Oil temp. - Avg. Speed - Accelerator position - Angle - Compass - Weather - Speed limit - Calendar - Fuel Cos. - OFF

35 (10)-1. 7-inch dual display Audio Tab Settings

General - Enables the setting of Clock䚸Display䚸Reminder Screen䚸Meter Screen䚸Camera䚸Climate Control䚸Language䚸Tire Pressure Units䚸Home Screen Shortcuts䚸Welcome Screen䚸Goodbye Screen䚸Birthday List䚸Anniversary List䚸 STARLINK Apps Recovery䚸STARLINK Auto Connect. (Some items may not be displayed depending on whether optional equipment is installed.) - Enables the operation of Factory Data Reset. - Enables the display of System Information and Free/Open Source Software Information for the infotainment system. - Enables the setting of Connect Phone, Phonebook/Recent Calls, Message, Apple CarPlay and Android Auto.

Sound - Enables the setting of Audio䚸Notification Volume䚸Beep Sound Setting䚸Beep Sound Volume䚸Phone Ringtone Volume䚸Incoming Call Volume䚸Call Volume䚸 SMS/MMS Ringtone Volume䚸SMS/MMS Read Out Volume䚸Voice Volume .

Phone - Enables the setting of Connect Phone䚸Phonebook/Recent Calls䚸Message䚸Apple CarPlay䚸Android Auto . Radio - Enables the setting of FM/AM radio and SiriusXM.

(10)-2. 11.6-inch display audio Tab Settings

General - Enables the setting of Clock䚸Display䚸Wi-Fi䚸Wi-Fi Hotspot䚸Reminder Screen䚸Meter Screen䚸Camera䚸Climate Control䚸Language䚸Tire Pressure Units䚸Home Screen Shortcuts䚸Welcome Screen䚸Goodbye Screen䚸Birthday List䚸Anniversary List䚸SoftwareUpdate䚸STARLINK Apps Recovery䚸STARLINK Auto Connect . (Some items may not be displayed depending on whether optional equipment is installed.) - Enables the operation of Factory Data Reset. - Enables the display of System Information and Free/Open Source Software Information for the infotainment system.

Phone - Enables the setting of Connect Phone䚸Phonebook/Recent Calls䚸Message䚸Apple CarPlay䚸Android Auto .

Radio - Enables the setting of FM/AM radio and SiriusXM. Car - Enables operation of customization items for various functions provided in the vehicle.

(10)-3. 11.6-inch display navigation

Tab Settings

General - Enables the setting of Clock䚸Display䚸Wi-Fi䚸Wi-Fi Hotspot䚸Reminder Screen䚸Meter Screen䚸Camera䚸Climate Control䚸Language䚸Tire Pressure Units䚸Home Screen Shortcuts䚸Welcome Screen䚸Goodbye Screen䚸Birthday List䚸Anniversary List䚸Periodic Rest Notification䚸Software Update䚸STARLINK Apps Recovery䚸STARLINK Auto㻌 Connect . (Some items may not be displayed depending on whether optional equipment is installed.) - Enables the operation of Factory Data Reset. - Enables the display of System Information and Free/Open Source Software Information for the infotainment system.

Sound - Enables the setting of Audio䚸Navigation Guidance Volume䚸Beep Sound Setting䚸Beep Sound Volume䚸Phone Ringtone Volume䚸Incoming Call Volume䚸Call Volume䚸 SMS/MMS Ringtone Volume䚸 SMS/MMS Read Out Volume䚸Voice Volume.

Navigation - Enables the setting of Show Along Route䚸Arrival Distance/Time䚸Freeway Exit Preview䚸Automatic Zoom䚸Auto- Hide Route Bar䚸Route Preference䚸Avoid䚸Traffic Warning Tone䚸Map Update .

Phone - Enables the setting of Connect Phone, Phonebook/Recent Calls, Message, Apple CarPlay and Android Auto. Radio - Enables the setting of FM/AM radio and SiriusXM. Car - Enables operation of customization items for various functions provided in the vehicle.

36 HS-CAN 11.6-inch NAVI only Wide Display only FM/AM XM GPS

WITHOUT DCM +B Back Up Bluetooth Wi-Fi Analog ANT ANT MIC IGN

CID Data

WITH DCM UART 2 Analog(MIC) BT Data Center Information Display MIC DCM MUTE Wi-Fi Data (11.6-inch Display) ACC Command Steering switch External Input Terminal

Line out WITHOUT DCM Camera ECU Video CAN AMP Speaker (Brand) (Brand)

WITH DCM Power Line out Rear View Camera Video INP Speaker AMP DCM (Brand) CAN (Brand) Other Speaker (Brand) BATT (Back Up) STD SPEAKER IGN/Acc WITHOUT DCM Front Speaker ILL/BRIGHT Rear (STD)

BATT WITH DCM Deck V Bus Front CD/DVD DECK DCM Speaker Rear Deck D+,D- (STD)

37 (11) Air conditioner function Depending on the vehicle specifications, there are 2 types of settings: single A/C type (7-inch twin display) and dual A/C type (11.6-inch wide display). Following on from functions implemented in conventional vehicles, such as "MAX A/C", "multi-step air outlet mode", "voice recognition air conditioning" and "air conditioning ON/OFF", the system improves comfort, convenience, and user-friendliness.

< Screen example >

(a) A/C control button (a) Temperature detailed settings button (b) Pop-up display (b) Pop-up display

HS-CAN 11.6-inch A/C-related㻌 signal,and device NAVI only Wide Display only FM/AM XM GPS

WITHOUT DCM +B Back Up Bluetooth Wi-Fi Analog ANT ANT MIC IGN

CID Data

WITH DCM UART 2 Analog(MIC) BT Data Center Information Display MIC DCM MUTE Wi-Fi Data (11.6-inch Display) ACC Command Steering switch External Input Terminal

Line out WITHOUT DCM Camera ECU Video CAN AMP Speaker (Brand) (Brand)

WITH DCM Power Line out Rear View Camera Video INP Speaker AMP DCM (Brand) CAN (Brand) Other Speaker (Brand) BATT (Back Up) STD SPEAKER IGN/Acc WITHOUT DCM Front Speaker ILL/BRIGHT Rear (STD)

BATT WITH DCM Deck V Bus Front CD/DVD DECK DCM Speaker Rear Deck D+,D- (STD)

39 4.5 Function ( Others ) (1) Voice Recognition Function Pressing the talk switch located on the steering wheel activates the voice recognition function. The user can speak into the microphone located in the map light to run commands, referring to the samples displayed on the infotainment system screen. If the system fails to recognize the voice commands, the user can alternatively touch items displayed on the screen to run the commands.

(a) Talk switch (b) Microphone < Screen sample >

(2) Speaker The following three types of speaker systems have been set according to the grade: 4-speaker, 6- speaker (standard system) and Harman/Kardon® audio systems.

䞉 Standard audio system ( By grade ) 䞉Harman/Kardon® audio system ( By grade ) The audio system has been developed by adopting the clear acoustics and latest technologies provided by Harman to enable listeners to enjoy the compressed sound sources of various formats at high sound quality, delivering more faithful reproduction of the sound source data and excellent sound diffusion.

Voice Recognition-related㻌 HS-CAN 11.6-inch NAVI only signal,and device Wide Display only FM/AM XM GPS Speaker-related㻌 signal,and device

WITHOUT DCM +B Back Up Bluetooth Wi-Fi Analog ANT ANT MIC IGN

CID Data

WITH DCM UART 2 Analog(MIC) BT Data Center Information Display MIC DCM MUTE Wi-Fi Data (11.6-inch Display) ACC Command Steering switch External Input Terminal

Line out WITHOUT DCM Camera ECU Video CAN AMP Speaker (Brand) (Brand)

WITH DCM Power Line out Rear View Camera Video INP Speaker AMP DCM (Brand) CAN (Brand) Other Speaker (Brand) BATT (Back Up) STD SPEAKER IGN/Acc WITHOUT DCM Front Speaker ILL/BRIGHT Rear (STD)

BATT WITH DCM Deck V Bus Front CD/DVD DECK DCM Speaker Rear Deck D+,D- (STD)

41 (3) Camera ( Front View Camera / Rear View Camera ( by grade ) )

Location

䙟 Front View Camera ( by grade) A front view monitor (by grade) has been set for displaying images captured by the camera mounted on the front of the vehicle body onto the Center Information Display (CID). The front view monitor screen is displayed by pressing the VIEW switch in the center console. Also, operations such as turning the link with the shift position on or off and adjusting the contrast or brightness can be performed from the customization screen of the Center Information Display (CID).

䙟 Rear View Camera A rear view monitor has been set for displaying images captured by the camera mounted on the rear of the vehicle body onto the Center Information Display (CID). The rear view camera capturing the rear of the vehicle supports the driver when checking the rear of the vehicle by displaying images from the blind spot of the driver.

# Delay function for rear camera image cancellation A function has been added to delay the cancellation of the rear camera image display by 9 seconds when the shift position is changed from "R" to "D". This maintains the image when turning the steering wheel repeatedly. The rear camera image display is canceled when the shift position is changed to "P" or the vehicle speed rises to 5 mph (8 km/h) or higher.

Camera-related㻌 signal,and HS-CAN 11.6-inch NAVI only device Wide Display only FM/AM XM GPS

WITHOUT DCM +B Back Up Bluetooth Wi-Fi Analog ANT ANT MIC IGN

CID Data

WITH DCM UART 2 Analog(MIC) BT Data Center Information Display MIC DCM MUTE Wi-Fi Data (11.6-inch Display) ACC Command Steering switch External Input Terminal

Line out WITHOUT DCM Camera ECU Video CAN AMP Speaker (Brand) (Brand)

WITH DCM Power Line out Rear View Camera Video INP Speaker AMP DCM (Brand) CAN (Brand) Other Speaker (Brand) BATT (Back Up) STD SPEAKER IGN/Acc WITHOUT DCM Front Speaker ILL/BRIGHT Rear (STD)

BATT WITH DCM Deck V Bus Front CD/DVD DECK DCM Speaker Rear Deck D+,D- (STD)

43 (4) Telltale By specification, various kinds of information (including alerts, etc.) are displayed on the multi- information display.

The presence/absence of tell-tales, and the design, depend on vehicle grade, equipment, etc.

䙟 Multi-Information Display (MID) 㻌 In addition to driving conditions and alerts displayed when EyeSight is in use, the multi- information display is used to display various kinds of driving-related information on the 4.2-inch screen. CCU create the image of the MID by CAN information, and sends to the MID. 㻌 The content displayed on the screen differ depending on whether or not EyeSight is running.

(A) EyeSight (Active) (B) EyeSight (Nonactive)

(a) The ECO gauge/information display (f) Shift position display (b) The basic screen (g) SI-DRIVE display / X-MODE display (c) EyeSight screen (h) Vehicle speed (d) EyeSight screnn/ Cruise control screen ( I ) Fixed Warning Display (e) Information marks ( j ) Trip meter/odometer

44 䙟 Multi-Information Display (MID) Operation switch By specification, switches for changing the multi-information display are located on the steering wheel, enabling safe operation even while driving.

( a ) 䕧 Back switch ( b ) i switch ( c ) 䕱 Feed switch

45 䙟 The OFF display lights for the pre-collision braking system, lane departure warning The OFF display lights for the pre-collision braking system and lane departure warning are located in the combination meter. The basic screen area shows fuel consumption, vehicle speed, and similar. In addition, when EyeSight warnings or system errors occur, interrupting screens are displayed. The EyeSight display area shows the operating status of the following functions.

- Pre-collision braking system - Pre-collision braking assist system - Adaptive cruise control and conventional cruise control - Lane departure suppression function - The center of the lane keeping control, Following the preceding vehicle steering control - AT improper start suppression control - Distance warning - Lane departure warning - Lane sway warning - The preceding vehicle starting Announcement

(a) The OFF display lights for the lane departure warning (c) Basic screen area (b) The OFF display lights for the pre-collision braking system (d) EyeSight display area

Individual items in the Center Instrument Display (CID) can be turned on or off by selecting them. When a function is off, a display light illuminates in the combination meter. < 7-inch dual display Audio >

46 䙟 The pre-collision braking system This function helps the driver to avoid collisions by issuing a warning when there is a possibility of a collision, generally with a vehicle in front. If the driver, however, does not take action to avoid the collision, the brakes are automatically applied directly before the collision to mitigate collision damage or avoid it. At the same time, a warning is displayed in the meter panel.

(a) Red frame and preceding vehicle flashing (b) Yellow frame illuminated ͻ Operation notification In conventional vehicles, the alarm screen is displayed only while pre-collision braking system is activated. If pre-collision braking system is activated only briefly, it is possible that the driver will be unaware that the pre-collision braking system had been activated. Therefore, the interrupting screen in the Multi-Information Display (MID) continues to be displayed for a certain duration. Extending the display time makes it more likely that the driver will realize that pre-collision braking system had been activated.

(a) Display for a fixed time ͻ Warning indication to a center information display When pre-collision braking system is activated and a depress brake warning occurs, a warning screen is also displayed on the Center Information Display (CID), in order to provide information to the other passengers, too. With this, the aim is to improve safety by providing earlier notification that the driver is inattentive and by giving passengers an opportunity to alert the driver.

< 7-inch dual display Audio > < 11.6-inch dual display Audio, Navigation >

47 < System diagram : CAN communication>

Hazard

Driver Power Power Outer Headlamp Central Body With Gateway Monitoring Integration Rear gate Seat Mirror Unit A/C CU CU CU CU LH Automatic CU Unit Leveling LH

Radar Stereo Cockpit Control Unit Sensor RAB Camera Camera LH CU CU

Advanced Safety CAN

RF RF +B Outside Resistance Connection +B Analog USB2.0 Division Antenna CAN AMP AUX SW Sterring Pin USB Jack 㽢2 Antenna Antenna XM AM / FM

48 (5) EyeSight assist monitor LED lights shine onto the windshield, with colors and flashing patterns changing according to the danger level, to provide an easy-to-understand warning to the driver.

(a) Green (d) Virtual image display location (b) Yellow (e) Mounting position (c) Red (f) Optical path

Individual items in the Center Instrument Display (CID) can be turned on or off by selecting them. It turns off when the ignition switch is OFF. < 11.6-inch display audio , < 7-inch dual display Audio > 11.6-inch display navigation >

49 (6) Driver monitoring system With more older and younger drivers on the road, collisions caused by driver inattentiveness (looking to the side or falling asleep) are increasing. Therefore, more modern vehicles are being equipped with advanced safety technology such as EyeSight. While advanced safety technology is useful for reducing the task load imposed on the driver, it can also be a cause of inattention, due to drivers carelessly thinking that the "advanced safety technology will keep the car from being involved in any collisions". To combat this, we have developed the driver monitoring system, that serves as the vehicle's "eyes" within the passenger compartment. The vehicle monitors the driver's status and provides alerts at the appropriate times. 䙟Principles of the driver monitoring system An infrared LED is projected on the driver and the camera captures images. The captured images are used to calculate the driver's face orientation, closing and opening of the eyes, and facial characteristics.

䙟 Location The components of the driver monitoring system are located in the upper center portion of the instrument panel.

(a) Infrared LED (b) Camera

Individual items in the Center Information Display (CID) can be turned on or off by selecting them.

50 < Individual recognition> This system is linked to the opening and closing of the door and recognizes individuals. When the driver sits in the seat and recognition is completed, the results are displayed graphically on the Multi-Information Display (MID). 㻌 After this time, the various settings particular to that driver are automatically adjusted. These include seat position, door mirror angle, contents displayed on the meter screen, and A/C settings.

< Inattentive alarm > If the driver's face is continuously turned well outside a predetermined range, the system infers the driver is not watching the road. If the system infers the driver is not watching the road, the driver is warned with a buzzer sound and meter display (MID).

< Dozing / drowsiness warning > 㻌 If the driver's eyes remained continuously closed, the system infers that the driver is falling asleep. 㻌 If the system infers mild drowsiness, the driver is warned with a meter display (MID). If the system infers the driver is falling asleep or is extremely drowsy, the driver is warned with a buzzer and meter display (MID). Furthermore, in the case of falling asleep and extreme drowsiness only, the audio is muted so that the buzzer is more easily heard.

< Screen example >

(a) Recognition result display ( MID ) (b) Re-recognition result display ( CID ) (c) Individual fuel consumption display( CID )

51 (7) Smartphone-linked connectivity The system can link up with smartphones that have Apple CarPlay, Android Auto, or Smart Device Link (SDL)-compatible apps installed. The system is compatible with wireless software and map data updates using Wi-Fi (OTA) and simple pairing functions with Near Field Communication (NFC).

D ** H ,QWHUQHWUDGLR E :L)L I (QKDQFHG6PDUWSKRQH/LQNLQJ F 86% J (QKDQFHG9RLFHUHFRJQLWLRQ G %OXHWRRWK K Update Over The Air

䙟Map update Over The Air䠄MOTA䠅䠅 Map data stored on the navigation system can be updated using Wi-Fi communications. < Reference > Wi-Fi function is disabled by default. Therefore, Wi-Fi function has to be turned on before the map update function can be used.

52 (8) Telematics Telematics is a combination of the words "Telecommunications" and "Informatics", and refers to the services of information and contents provided via two-way communication technology between a mobile body such as a vehicle with built-in communication system and the outside world, and also to the associated businesses. SUBARU has already introduced various telematics services such as remote door lock/unlock and SOS/roadside assistance, but we installed next-generation telematics systems to provide even more comprehensive services.

Voice Call SUBARU Concierge Advanced Automatic Collision Notification

SOS Emergency Assistance Enhanced Roadside Assistance Remote Services Remote Engine Start(Includes Climate Control/Heated Seats)

Remote Lock & Unlock Remote Horn & Lights Remote Vehicle Locator Destination to Vehicle(to Navi or Text depends on the vehicle type)

Vehicle Condition Check

Vehicle Alerts Boundary Alert Speed Alert Curfew Alert Customer Touch Service Appointment Scheduler Point Maintenance Notifications Diagnostic Alerts Vehicle Health Report Security - Stolen Vehicle Recovery Plus (SVR Plus includes Vehicle㻌 Immobilization/Mobilization) - Stolen Vehicle Immobilizer - Theft vehicle flashing light Vehicle Security Alarm Notification Connected Vehicle SUBARU STARLINK system Update Feature Map update Over The Air(MOTA) Wi-Fi Hotspot Call volume change function (Telematics call) Drive recorder

53 < System cofiguration >

(A) SUBARU PART (B) SOA PART

(a) Microphone (j) Meter (b) Switches with integrated indicators (k) E/G ECU (c) Data Communication Module䠄DCM䠅 (l) TCU (d) Back Up Battery (m) Roof antenna䠄TEL䠅 (e) Speaker (n) Instrument Panel Sub-antenna (TEL/GPS) (f) Navi/Display Audio (o) CAN Communication (g) A/B ECU (p) External Server (h) CGW (q) Smartphone (i) BIU

54 < System Block Diagram > DCM-related㻌 signal,and device

55 䙟 Data Communication Module䠄DCM䠅 In-vehicle data communication uses CAN to transmit/receive data to/from each unit, while the external communication takes place with the server via the roof antenna and the sub- antenna in the instrument panel to provide telematics services. The data communication module that is the heart of the system is located in the center of the automobile and in the passenger compartment in order to reduce the impact of collisions. By specification, in the event of a collision (forward collision) or a power supply failure from the vehicle battery during an SOS call, the DCM internal battery (BUB: Back Up Battery) provides power so that emergency reports can continue. The module adopted a secondary battery, which recharges from the vehicle battery when the ignition switch is ON.

(a) DCM (b) Back Up Battery䠄BUB䠅

56 䙟 User interface The UI of the system enables communication with the outside by the switches with integrated indicators, service displays that use the navigation system or audio H/U display, and a voice guidance function. Switches with integrated indicators Communication with the outside can be made immediately by operating the switches, and the switches are located in the overhead console/EyeSight camera cover section to ensure ease of use in an emergency situation. By specification, a quick press of the switch starts communication with each corresponding service, while pressing and holding the switch cancels communication. < SOS switch ( SOS Emergency Assistance ) > In an emergency, the user contacts a Telematics Customer Care Advisor. < iCall switch ( Enhanced Roadside Assistance䠅 > In the event of a vehicle failure or other issue, the user can contact road services. Also, the user can select road service or the concierge via the head unit.

(a) Overhead console (d) GREEN LED indicator (b) Microphone Opening (e) RED LED indicator (c) SOS 䝇䜲䝑䝏䠄SOS Emergency Assistance䠅 (f) iCall 䝇䜲䝑䝏䠄Enhanced Roadside Assistance䠅 *1䠖Diagnostic Trouble Code *2䠖Advanced Automatic Collision Notification

Display indication By specification, when the navigation system or audio H/U receives a mute signal from the DCM, the navigation system or audio system stops audio playback, and displays the following across the full screen of the touch panel display. This ensures that the user is made visually aware that the service has been activated.

57 1) SUBARU Concierge This function enables the user to telephone the call center and select the location where they want to go (the destination) through the communication with the operator, and then have the destination set in the navigation system. Once the destination is decided, the operator sends the destination information to the vehicle, and the destination is automatically set up in the onboard navigation system. This allows the user to safely set a destination while driving. With the concierge service, the user briefly presses the iCall switch and then selects the concierge service option on the navigation system or audio H/U screen. In addition, the service can be started from the audio H/U screen, without any need to press the iCall switch.

2) Destination to Vehicle(to Navi or Text depends on the vehicle type) With this function, destination information can be sent from a dedicated mobile app on a smartphone to the vehicle, where it is set as the destination on the onboard navigation system. The user can set the destination via the app before getting into the vehicle, then immediately head for the destination as soon as they get into the vehicle.

2 DCM Navigation CM

1 3 1

Main antenna Sub antenna (roof) (Instrument Panel)

Server Smartphone

No. ไᚚෆᐜ ᑐᛂ䝴䝙䝑䝖 1 Destination setting information is output from the server to DCM (antenna) Server 2 Destination setting information is output from the server to DCM (antenna) DCM 3 The result is sent to the server DCM

58 3) Curfew Alert This function allows the user to set a specific time and have the system notify them if the vehicle is being used at that time. The system informs the driver through the onboard audio/navigation system that the set time is approaching.

4) Service Appointment Schedule With this function, the onboard audio/navigation system accesses the server of SUBARU of America to display the dealer reservation screen only for the users, on which the users can make a reservation to bring the vehicle into the dealer from the vehicle itself. In addition, dealer reservations can be suggested depending on vehicle status or on current service campaigns, and the user can make a phone call to a specified dealer. * This can only be used when the onboard audio/navigation systems are available for hands- free calls.

5) SUBARU STARLINK system Update This is a function that the vehicle downloads data for DCM update from the server using wireless communication and update the DCM. When an update was necessary due to a service campaign or other reason, the customer was required to make a reservation with the dealer and take the vehicle in themselves, but this function reduces the frequency of such occurrences.

6) Wi-Fi Hotspot This function provides an Internet connection service with the vehicle becoming an access point for wireless LAN using LTE high-speed communication. The user can use the Internet service by connecting their PC, game machine, tablet, or other device to the vehicle.

59 60 5. Diagnosis knowledge

When malfunction occurs, please push forward a diagnosis according to a procedure listed in a repair book.

5.1 Basic Daignostic Procedure

1.Perform customer interview

No Did you interview the customer? Yes

2. Perform basic inspection Repair the faulty part found in basic inspection

No Is the check result OK? Yes

3.Check SUBARU Select Monitor communication

Is communication No possible? Yes Check the communication circuit.

4.Check DTC

Are any DTCs No Record the DTC, time stamp and displayed? (Current freeze frame data. malfunction) Yes

5 .Perform diagnosis.

Yes Are any DTCs displayed? (Current malfunction)

Finish the diagnosis

61 5.2. Customer Questionnaire

The following Questionnaires would help collecting information and, in some cases, address customer concerns with the Cockpit Gen1 (CP1) Gen4 infotainment system. Please complete as much information as possible in as much detail as possible following the format of the questionnaire. Please use a separate questionnaire for each concern. There is a general questionnaire to capture the details for any concern. However, we have also prepared a questionnaire specific to a category: Audio Output, Navigation Operation, Bluetooth Operation, Apple CarPlay Operation, Android Auto Operation, USB Port. Please use customer questionnaires, because they have concern specific questions.

NOTE: Some of these questions will require the Technician to provide detailed feedback, while the system is experiencing the concern. Others will require specific information from the customer. In all cases, the Questionnaire Pages should be completed at the time of write-up to gather as much detail from the customer as possible. Always request and retain any pictures or videos (preferred) of the condition and any data gathered from the system. Once the form is completed, it may be attached to QMR, emailed to [email protected] (This is not an interactive mailbox. It only receives the completed forms) or faxed to (856)-254-1305.

If the condition can be duplicated, try to gather as much information as possible regarding the steps required to recreate the issue.

For example: 1. Unlock car 2. Start engine 3. Shift to reverse while the “STARLINK” screen is displayed. FM audio is playing in the background 4. Connect an iPhone via USB hub for CarPlay 5. Shift to drive ...and so on. This information helps with being able to investigate the issue.

62 GENERAL 1a. Date of Service: 1b. Reoccurring problem: YES NO 2a. Original Date of Service (if applicable): 2b. Total number of visits: Vehicle Details 4a. Vehicle Model: 4b.Year: 4c. Mileage: 4d. VIN: A. Customer Interview Details Condition Description 7. Condition Description Summary (per customer) please supply video or photo, if possible:

Step 1: Step 2: 8. Last 5 actions performed before symptom occurred Step 3: (List 1 to 5 in order) Step 4: Step 5: 9. Incident Date and Time: Cabin temperature: 10. Can duplicate Customer’s Complaint (please supply video or photo, if possible): YES NO Condition when issue observed: Driving Mode (indicate where applies) 11. PARKED: Accessory On: YES NO Ignition On: YES NO DRIVING: YES NO 12a. Error Message displayed: YES NO 12b. If YES, what is the content? 13a. Any Genuine Subaru or aftermarket accessories 13b. List cables used, if any: installed? 13c. Genuine cables: YES NO 13d. No physical damage: YES NO 14. If the phones or other devices paired/connected to the unit, what type of phone/software/cell phone carrier (List all the data)?

NOTE: To verify if a compatible phone follow this link: http://www.subaru.com/owners/index 15. Display/touch switch Brightness / Contrast:  Discoloration:  No rear camera:  Partial Display:  malfunction Lines in screen:  No Audio Control Screen:  No Navi Map on Screen:  Others:  16. Operating problems Display does not switch:  Display changes unexpectedly:  Response is dull/slow:  Does not respond to key entry:  Does not respond to steering switch entry:  Does not change to night mode screen:  Discs cannot be inserted or ejected:  Others:  17. Radio malfunction AM Station:  FM Station:  SXM Station:  HD Station:  No Sound:  No/Poor Sound:  Noise /Static:  Sound cuts in/out:  Others:  18. Audio malfunction Does not sound:  Front R:  Front L:  Rear R:  Rear L:  Others:  Operation related problems:  Cannot adjust volume level:  Cannot use tone control or adjust tone range:  Cannot record:  Sound skipping:  CD:  DVD:  Specific mode/disc:  Others:  19. CD/USB/SD/iPod Will not accept:  Will no eject (CD):  Will not play:  Skips/Jump Chapter:  No Sound:  malfunction Noise/Static:  Sound cuts in/out:  Shows Error:  Others:  20. Voice Recognition Voice recognition is not ready:  Not recognize commands:  Others:  21. HVAC controls 21a. HVAC control screen displayed? YES NO 21b. HVAC controls work? YES NO 21c. If NO, which operation doesn’t work? ON/OFF: Fan speed: Temp setting: MODE SETTING: Auto:  Recirculation:  21d. Brief description of condition: B. For Retailer Personnel Retailer Details 22a. Retailer Name: 22b. Retailer Code or Acct#: 22c. Contact Name: 22d. Phone: Hardware Component Details (as applicable): Cockpit Control Unit (CCU) 23a. SW Ver: 23b. Part Number: Center Information Display (CID) 24a. SW Ver: 24b. Part Number: Summary for Diagnostics 25a. Have any DTCs been set? YES NO 25b. If YES, list all: performed: 26. All CP1 wiring harness connectors fully seated in the unit? YES NO 27. Is there any physical damage/tampering present? YES NO 28a. Has the video been taken? YES NO 28b. If YES, has it been shared? YES NO 29a. Has the data log been collected? YES NO 29b. If YES, has it been shared? YES NO 30. Have you checked the Service Manual? YES NO 63 AUDIO OUTPUT CONCERN 1a. Date of Service: 1b. Reoccurring problem: YES NO 2a. Original Date of Service (if applicable): 2b. Total number of visits: Vehicle Details 3a. Vehicle Model: 3b.Year: 3c. Mileage: 3d. VIN: A. Customer Interview Details Condition Description 4. Condition Description Summary (per customer) please supply video or photo, if possible:

Step 1: Step 2: 5. Last 5 actions performed before symptom occurred Step 3: (List 1 to 5 in order) Step 4: Step 5: 6a. Incident Date and Time: 6b. Cabin temperature: 7. Can duplicate Customer’s Complaint (please supply video or photo, if possible): YES NO 8. Audio malfunction Does not sound:  Front R:  Front L:  Rear R:  Rear L:  Others:  Operation related problems:  Cannot adjust volume level:  Cannot use tone control or adjust tone range:  Cannot record:  Sound skipping:  CD:  DVD:  Specific mode/disc:  Others:  9. What audio source is the Head Unit on when the concern occurs from: (AM, FM, SXM, Carplay etc.) 10. For tuner - related issues (AM/FM/SXM/DAB Digital Audio Broadcasting), is the concern on a specific frequency/ channel? Please list the frequencies/channels here: 11. Radio malfunction AM Station:  FM Station:  SXM Station:  HD Station:  No Sound:  No/Poor Sound:  Noise /Static:  Sound cuts in/out:  Others:  12. For media (USB, BTSA Bluetooth Streaming Audio, CD, etc), list the devices used, file type (mp3, mp4, cda, aac, etc). 13. Is the concern heard in each audio channel? YES NO Adjust balance and fade to confirm. (Balance and fade can be adjusted by going to Home Screen -> Settings -> Sound -> Audio -> Sound Customization . Drag the crosshair to each corner of the vehicle to check for output from each audio channel.) 14. Turning the volume knob would display the volume indicator on the center display? YES NO Pressing steering wheel volume switch would display the volume indicator in the combination meter display YES NO 15. Does the system show indication when playback is occurring? YES NO For example, if using a media device (CD, iPod, USB, etc), does the playback timer update? YES NO If using tuner (AM, FM, SXM), is there station data displayed and is it updating? YES NO B. For Retailer Personnel Retailer Details 16a. Retailer Name: 16b. Retailer Code or Acct#: 16c. Contact Name: 16d. Phone: Hardware Component Details (as applicable): Cockpit Control Unit (CCU) 17a. SW Ver: 17b. Part Number: Center Information Display (CID) 18a. SW Ver: 18b. Part Number: 19. For volume/audio concerns - Has the amplifier been checked and proper operation confirmed? YES NO 20. Is vehicle equipped with an external amplifier? YES NO Brand Name: Part Number: If YES, confirm connections are proper between head unit and amplifier. If YES, does disconnecting and reconnecting the amplifier address the concern? YES NO If YES, does disconnecting and reconnecting the CCU address the concern? YES NO 21. Perform a swap of each component with a known good amplifier and CCU. Swap the amplifier first, then check if the concern is addressed. If the condition persists, swap the CCU. Was the concern addressed by swapping one (or both) of the components? YES NO 22. Can the concern be only observed while listening to certain audio channel(s)? YES NO 23. Have you confirmed connections from head unit to speakers are not damaged? YES NO 24. If the vehicle comes equipped with an Harman/Kardon amplifier, have you confirmed connections between amplifier and speakers are not damaged? YES NO Summary for Diagnostics 25a. Have any DTCs been set? YES NO 25b. If YES, list all: performed: 26. All CP1 wiring harness connectors fully seated in the unit? YES NO 27. Is there any physical damage/tampering present? YES NO 28a. Has the video been taken? YES NO 28b. If YES, has it been shared? YES NO 29a. Has the data log been collected? YES NO 29b. If YES, has it been shared? YES NO 30. Have you checked the Service Manual? YES NO

64 NAVIGATION OPERATION CONCERN 1a. Date of Service: 1b. Reoccurring problem: YES NO 2a. Original Date of Service (if applicable): 2b. Total number of visits: Vehicle Details 3a. Vehicle Model: 3b.Year: 3c. Mileage: 3d. VIN: A. Customer Interview Details Condition Description 4. Condition Description Summary (per customer) please supply video or photo, if possible:

Step 1: Step 2: 5. Last 5 actions performed before symptom occurred Step 3: (List 1 to 5 in order) Step 4: Step 5: 6a. Incident Date and Time: 6b. Cabin temperature: 7. Can duplicate Customer’s Complaint (please supply video or photo, if possible): YES NO 8a. Error Message displayed? YES NO 8b. If YES, what is the content? 9. Fault in navigation system Cursor or map rotating:  Wrong location of vehicle:  Cursor hopping during driving:  Map image incomplete:  No GPS marks displayed:  Incorrect time display:  Guide not initiated:  No route search:  Caution remains on navigation screen:  Unexpected return back to opening screen:  No voice guidance:  Guidance volume too low:  Will not read data:  Will not update:  Destination/route problem:  Display does not change(frozen):  Overall navi operation slow:  No GPS reception:  Others:  10b. If YES, please provide an exact address or multiple addresses as applicable. 10a. Is the concern observed in a specific location? YES NO

11. Is the cocern related to Voice Recognition operation? YES NO If YES, have you confirmed the same address could be entered by typing? YES NO If YES, have you confirmed Voice Recognition operation is not impacted by the microphone operation? YES NO If YES, have you confirmed the customer is following recommendations outlined in the Owner’s Manual for optimizing Voice Recognition feature? YES NO B. For Retailer Personnel Retailer Details 12a. Retailer Name: 12b. Retailer Code or Acct#: 12c. Contact Name: 12d. Phone: Hardware Component Details (as applicable): Cockpit Control Unit (CCU) 13a. SW Ver: 13b. Part Number: Center Information Display (CID) 14a. SW Ver: 14b. Part Number: Summary for Diagnostics 15a. Have any DTCs been set? YES NO 15b. If YES, list all: performed: 16. All CP1 wiring harness connectors fully seated in the unit? YES NO 17. Is there any physical damage/tampering present? YES NO 18a. Has the video been taken? YES NO 18b. If YES, has it been shared? YES NO 19a. Has the data log been collected? YES NO 19b. If YES, has it been shared? YES NO 20. Have you checked the Service Manual? YES NO

65 BLUETOOTH OPERATION CONCERN 1a. Date of Service: 1b. Reoccurring problem: YES NO 2a. Original Date of Service (if applicable): 2b. Total number of visits: Vehicle Details 3a. Vehicle Model: 3b.Year: 3c. Mileage: 3d. VIN: A. Customer Interview Details Condition Description 4. Condition Description Summary (per customer) please supply video or photo, if possible:

Step 1: Step 2: 5. Last 5 actions performed before symptom occurred Step 3: (List 1 to 5 in order) Step 4: Step 5: 6a. Incident Date and Time: 6b. Cabin temperature: 7. Can duplicate Customer’s Complaint (please supply video or photo, if possible): YES NO 8. List after market products used, if any: 8a. List after market cables used, if any: 8b. No physical damage: YES NO 9. Bluetooth Audio related Will no pair:  Will not play:  No sound:  Noise/static:  Disconnect on its own:  Others:  malfunction 10. Bluetooth handsfree related Will not pair:  Cannot hear (Receiver):  Cannot hear (Caller):  Sounds Garbled:  Address book will not transfer:  malfunction Disconnect on its own:  11. Is the connection made at the start up? YES NO If YES, is the connection dropped at some other point of operation? YES NO If NO, Other (List): 12. What type of phone/software/cell phone carrier (List all the data)?

NOTE: To verify if a compatible phone follow this link: http://www.subaru.com/owners/index 13. Is the device still paired to the Head Unit? YES NO Confirm the device is in the paired device list located under Home Screen -> Settings -> Phone -> Manage Devices. 14. Is the vehicle system still listed as a paired device on the phone? YES NO 15. Can the phone be manually reconnected through the phone settings menu? YES NO Follow this path Home -> Settings -> Phone -> Manage Devices, then select the paired phone and select Connect. 16. Have you confirmed a similar model phone or phones reproduces the same concern? YES NO 17. For issues with Bluetooth, Phonebook, or SMS sync please answer the questions below. Was the phonebook/SMS access request granted when phone was paired to the vehicle? YES NO Was the prompt accepted on the phone? YES NO Was the phonebook download option enabled in the CP1 settings? YES NO B. For Retailer Personnel Retailer Details 18a. Retailer Name: 18b. Retailer Code or Acct#: 18c. Contact Name: 18d. Phone: Hardware Component Details (as applicable): Cockpit Control Unit (CCU) 19a. SW Ver: 19b. Part Number: Center Information Display (CID) 20a. SW Ver: 20b. Part Number: Summary for Diagnostics 21a. Have any DTCs been set? YES NO 21b. If YES, list all: performed: 22. All CP1 wiring harness connectors fully seated in the unit? YES NO 23. Is there any physical damage/tampering present? YES NO 24a. Has the video been taken? YES NO 24b. If YES, has it been shared? YES NO 25a. Has the data log been collected? YES NO 25b. If YES, has it been shared? YES NO 26. Have you checked the Service Manual? YES NO

66 APPLE CARPLAY CONCERN 1a. Date of Service: 1b. Reoccurring problem: YES NO 2a. Original Date of Service (if applicable): 2b. Total number of visits: Vehicle Details 3a. Vehicle Model: 3b.Year: 3c. Mileage: 3d. VIN: A. Customer Interview Details Condition Description 4. Condition Description Summary (per customer) please supply video or photo, if possible:

Step 1: Step 2: 5. Last 5 actions performed before symptom occurred Step 3: (List 1 to 5 in order) Step 4: Step 5: 6a. Incident Date and Time: 6b. Cabin temperature: 7. Can duplicate Customer’s Complaint (please supply video or photo, if possible): YES NO 8. Verified the USB cable used is certified Apple cable and is not damaged? YES NO If YES, have you tried another cable? YES NO No physical damage: YES NO 9. Have you verified, if the phone is compatible per the link: http://www.subaru.com/owners/index? YES NO 10. Did you confirm CarPlay to be enabled without any restrictions on the phone? YES NO 11. Did you verify the phone OS version to be up to date and the app (CarPlay) is up to date? YES NO Please note make, model, version number of the device and the app, service provider. Device Make: Device Model: Device Software Version: App Name App Version: Cell Provider (if applicable): 12. Try a similar device, does the issue still occur? YES NO Please note version number of the device and the app. Device Software Version: App Name App Version: 13. Voice recognition malfunction Voice recognition is not ready:  Not recognize commands:  Other:  14. If applicable, have you confirmed the same issue (example: handsfree calling, streaming, voice recognition etc.) is duplicated when the phone is only paired via Bluetooth and not connected via USB cable? YES NO 15. Is there an evidence the phone is charging, when connected via USB cable? YES NO B. For Retailer Personnel Retailer Details 16a. Retailer Name: 16b. Retailer Code or Acct#: 16c. Contact Name: 16d. Phone: Vehicle Details 17a. Vehicle Model: 17b.Year: 17c. Mileage: 17d. VIN: Hardware Component Details (as applicable): Cockpit Control Unit (CCU) 18a. SW Ver: 18b. Part Number: Center Information Display (CID) 19a. SW Ver: 19b. Part Number: 20. Have you tested the customer’s phone with a known good vehicle? YES NO If the application launches successfully, swap USB hub cable then USB hub if necessary. If the issue still persists, try swapping the CCU. Was the concern addressed by addressing one or more of these components? YES NO If so, request exchange of suspect component Summary for Diagnostics 21a. Have any DTCs been set? YES NO 21b. If YES, list all: performed: 22. All CP1 wiring harness connectors fully seated in the unit? YES NO 23. Is there any physical damage/tampering present? YES NO 24a. Has the video been taken? YES NO 24b. If YES, has it been shared? YES NO 25a. Has the data log been collected? YES NO 25b. If YES, has it been shared? YES NO 26. Have you checked the Service Manual? YES NO

67 ANDROID AUTO CONCERN 1a. Date of Service: 1b. Reoccurring problem: YES NO 2a. Original Date of Service (if applicable): 2b. Total number of visits: Vehicle Details 3a. Vehicle Model: 3b.Year: 3c. Mileage: 3d. VIN: A. Customer Interview Details Condition Description 4. Condition Description Summary (per customer) please supply video or photo, if possible:

Step 1: Step 2: 5. Last 5 actions performed before symptom occurred Step 3: (List 1 to 5 in order) Step 4: Step 5: 6a. Incident Date and Time: 6b. Cabin temperature: 7. Can duplicate Customer’s Complaint (please supply video or photo, if possible): YES NO 8a. Error Message displayed? YES NO 8b. If YES, what is the content? 9. Verified the USB cable used is genuine cable and is not damaged? YES NO If yes, have you tried another cable? YES NO No physical damage: YES NO 10. Have you verified, if the phone is compatible per the link: http://www.subaru.com/owners/index? YES NO 11. Did you confirm Android Auto to be enabled without any restrictions on the phone? YES NO 12. Did you verify the phone OS version to be up to date and the app (Android Auto) is up to date? YES NO Please note make, model, version number of the device and the app, service provider. Device Make: Device Model: Device Software Version: App Name App Version: Cell Provider (if applicable): 13. Try a similar device, does the issue still occur? YES NO Please note version number of the device and the app. Device Software Version: App Name App Version: 14. Voice recognition malfunction Voice recognition is not ready:  Not recognize commands:  Other:  15. If applicable, have you confirmed the same issue (example: handsfree calling, streaming, voice recognition etc.) is duplicated when the phone is only paired via Bluetooth and not connected via USB cable? YES NO 16. Is there an evidence the phone is charging, when connected via USB cable? YES NO B. For Retailer Personnel Retailer Details 17a. Retailer Name: 17b. Retailer Code or Acct#: 17c. Contact Name: 17d. Phone: Hardware Component Details (as applicable): Cockpit Control Unit (CCU) 18a. SW Ver: 18b. Part Number: Center Information Display (CID) 19a. SW Ver: 19b. Part Number: 20. Have you tested the customer’s phone with a known good vehicle? YES NO If the application launches successfully, swap USB hub cable then USB hub if necessary. If the issue still persists, try swapping the CCU. Was the concern addressed by addressing one or more of these components? YES NO If so, request exchange of suspect component Summary for Diagnostics 21a. Have any DTCs been set? YES NO 21b. If YES, list all: performed: 22. All CP1 wiring harness connectors fully seated in the unit? YES NO 23. Is there any physical damage/tampering present? YES NO 24a. Has the video been taken? YES NO 24b. If YES, has it been shared? YES NO 25a. Has the data log been collected? YES NO 25b. If YES, has it been shared? YES NO 26. Have you checked the Service Manual? YES NO

68 USB PORT CONCERN 1a. Date of Service: 1b. Reoccurring problem: YES NO 2a. Original Date of Service (if applicable): 2b. Total number of visits: Vehicle Details 3a. Vehicle Model: 3b.Year: 3c. Mileage: 3d. VIN: A. Customer Interview Details Condition Description 4. Condition Description Summary (per customer) please supply video or photo, if possible:

Step 1: Step 2: 5. Last 5 actions performed before symptom occurred Step 3: (List 1 to 5 in order) Step 4: Step 5: 6a. Incident Date and Time: 6b. Cabin temperature: 7. Can duplicate Customer’s Complaint (please supply video or photo, if possible): YES NO 8a. Error Message displayed? YES NO 8b. If YES, what is the content? 9. Verified the USB cable used is genuine cable and is not damaged? YES NO If yes, have you tried another cable? YES NO No physical damage: YES NO 10. Is the USB connection identified in the Information bar area of CID? YES NO 11. Does the USB device work in a like vehicle? YES NO 12. Do other USB devices work in the suspect vehicle? YES NO 13. Is there an evidence the phone is charging, when connected via USB cable? YES NO B. For Retailer Personnel Retailer Details 14a. Retailer Name: 14b. Retailer Code or Acct#: 14c. Contact Name: 14d. Phone: Hardware Component Details (as applicable): Cockpit Control Unit (CCU) 15a. SW Ver: 15b. Part Number: Center Information Display (CID) 16a. SW Ver: 16b. Part Number: Summary for Diagnostics 17a. Have any DTCs been set? YES NO 17b. If YES, list all: performed: 18. All CP1 wiring harness connectors fully seated in the unit? YES NO 19. Is the USB drive recognized in the connection check screen available via Dealership mode (Push the Tune knob six times, while simultaneously pressing down on both sides of the passenger side A/C up/down switch)? YES NO 20. Is there any physical damage/tampering present? YES NO 21a. Has the video been taken? YES NO 21b. If YES, has it been shared? YES NO 22a. Has the data log been collected? YES NO 22b. If YES, has it been shared? YES NO 23. Have you checked the Service Manual? YES NO

69 5.3. System diagram : CAN communication

Hazard

Driver Power Power Outer Headlamp Central Body With Gateway Monitoring Integration Rear gate Seat Mirror Unit A/C CU CU CU CU LH Automatic CU Unit Leveling LH

Radar Stereo Cockpit Control Unit Sensor RAB Camera Camera LH CU CU

Advanced Safety CAN

RF RF +B Outside Resistance Connection +B Analog USB2.0 Division Antenna CAN AMP AUX SW Sterring Pin USB Jack 㽢2 Antenna Antenna XM AM / FM

70 5.4 SUBARU Select Moniter

We can confirm the following items with Subaru selector monitor. - DTC - Data Monitor - Freeze Frame Data - Active Test㻌㻌 - Customaize - Work Support

5.4.1 DTC DTC Contents㻌 DTC Contents㻌 B2240 CAN COMMUNICATION (AUDIO) STUCK U0401 INVALID DATA RECEIVED FROM ECM/PCM “A” B2241 CAN COMMUNICATION U0402 INVALID DATA RECEIVED FROM TCM INVALID DATA RECEIVED FROM B2244 AMPLIFIER COMMUNICATION U0416 VEHICLE DYNAMICS CONTROL MODULE B2247 CD MECHANICAL INVALID DATA RECEIVED FROM U0417 B2249 BLUETOOTH MODULE PARK BRAKE CONTROL MODULE INVALID DATA RECEIVED FROM B224A BACKUP CAMERA U0420 POWER STEERING CONTROL MODULE XM / SATELLITE DIGITAL AUDIO INVALID DATA RECEIVED FROM B224D RADIO SERVICE ANTENNA FAULTS U0422 BODY CONTROL MODULE (SHORTED OR OPEN) INVALID DATA RECEIVED FROM U0423 B2251 Amplifier abnormality (sky fault) INSTRUMENT PANEL CLUSTER CONTROL MODULE B2252 Amplifier abnormality (ground fault) INVALID DATA RECEIVED FROM U0424 B2253 Amplifier abnormality (DC Offset) HVAC CONTROL MODULE INVALID DATA RECEIVED FROM GPS ANTENNA FAULTS U0430 B2254 KEYLESS ENTRY CONTROL MODULE Data Communication Module INVALID DATA RECEIVED FROM B2256 U0482 communication disconnection HEADLAMP LEVELING CONTROL MODULE B2257 Meter communication line abnormality INVALID DATA RECEIVED FROM U0509 B2258 Meter signal input abnormality SEAT MEMORY INVALID DATA RECEIVED FROM B2259 CID communication abnormality U050A SEAT VENTILATION CONTROL MODULE B225A CID abnormality INVALID DATA RECEIVED FROM U0531 CONTROL MODULE COMMUNICATION POWER REAR GATE CONTROL MODULE U007C BUS "BUS-J" OFF LOST COMMUNICATION WITH U1120 U0100 LOST COMMUNICATION WITH ECM/PCM AUTOSTART STOP CONTROL MODULE LOST COMMUNICATION WITH U0101 LOST COMMUNICATION WITH TCM U1140 BODY CONTROL MODULE BODY-CAN LOST COMMUNICATION WITH LOST COMMUNICATION WITH U0122 U122E VEHICLE DYNAMICS CONTROL MODULE DRIVER SIDE MIRROR CONTROL MODULE LOST COMMUNICATION WITH LOST COMMUNICATION WITH U0127 U1232 KEYLESS ENTRY CONTROL MODULE REAR/SIDE RADAR CONTROL MODULE LOST COMMUNICATION WITH LOST COMMUNICATION WITH U0128 U123A PARK BRAKE CONTROL MODULE DRIVER MONITORING SYSTEM LOST COMMUNICATION WITH LOST COMMUNICATION WITH MULTI VIEW U0131 U1265 POWER STEERING CONTROL MODULE SYSTEM LOST COMMUNICATION WITH U0140 LOST COMMUNICATION WITH EyeSight "SA-BUS" BODY CONTROL MODULE U1283 LOST COMMUNICATION WITH INSTRUMENT INVALID DATA RECEIVED FROM U0155 U143A PANEL CLUSTER (IPC) CONTROL MODULE DRIVER MONITORING SYSTEM LOST COMMUNICATION WITH INVALID DATA RECEIVED FROM U0164 U1469 HVAC CONTROL MODULE AUTOSTART STOP CONTROL MODULE LOST COMMUNICATION WITH INVALID DATA RECEIVED FROM U0181 U152F HEADLAMP LEVELING CONTROL MODULE DRIVER SIDE MIRROR CONTROL MODULE LOST COMMUNICATION WITH INVALID DATA RECEIVED FROM U0208 U1533 SEAT MEMORY REAR/SIDE RADAR CONTROL MODULE LOST COMMUNICATION WITH INVALID DATA RECEIVED FROM U0209 U1566 SEAT VENTILATION CONTROL MODULE MULTI VIEW SYSTEM LOST COMMUNICATION WITH INVALID DATA RECEIVED FROM U0230 U1584 POWER REAR GATE CONTROL MODULE EyeSight "SA-BUS"

71 5.4.2 Data Monitor, Freeze Frame Data

( Data Monitor ) Item㻌 ( FFD ) Item Trip Count 䕿 Count 䕿 Time Count 䕿 ACC Power connection state 䕿 IGN Power connection state 䕿 Reverse connection state 䕿 SPEED signal connection state 䕿 PKB connection state 䕿 Illumi connection state 䕿 XM ant connection state 䕿 GPS ant connection state 䕿 MIC connection state 䕿 Steering switch connection state 䕿 Rear camera connection state 䕿 USB1 connection state 䕿 CAN connection state 䕿 Steering Switch2 Connection State BATT Voltage 䕿 BRIGHT Connection State Speed Pluse Count Speed 䕿 Driver's Door SW Connection State Steering Angle Sensor Signal BATT BackUp Voltage 䕿 Amplifier(Fabric) Connection State Amplifier(Leather) Connection State AMP(MUTE) Connection State AMP(TX+) Connection State AMP(TX-) Connection State ANT-ON Input Value DCM Connection State Amplifier Type Switch Detect (HARD) Push SW Number (HARD) Rotary Switch Check (Rightside Switch) Rotary Switch Check (Leftside Switch) Touch Switch Push Number Check MIC1 Input Level Check MIC2 Input Level Check GPS Received Number 䕿 Global Positioning System Level 䕿 Time and Date Settings :Year 䕿 Time and Date Settings :Month 䕿 Time and Date Settings :Date 䕿 Time and Date Settings :Hour 䕿 Time and Date Settings :Minute 䕿 Time and Date Settings :Second 䕿 GPS Current Location; Latitude N/S GPS Current Location; Latitude ° GPS Current Location; Latitude ' GPS Current Location; Latitude '' GPS Current Location; Longitude E/W GPS Current Location; Longitude ° GPS Current Location; Longitude ' GPS Current Location; Longitude '' REAR SEAT entertainment MVS camera connection state connection state 䕿 CID connection state 䕿 METER connection state 䕿 AUX BOX Stereo mini jack connection state USB3 connection state 䕿 Gyro sensor relative direction

72 5.4.3 Active Test

Item Contents FM SEEK UP/DOWN Check the FM SEEK operation. AM SEEK UP/DOWN Check the AM SEEK operation. Speaker Output Volume Adjustment Check the speaker output (sound volume) operation. Speker Output Check Check speaker output.

Speker Output Check(Harman/Kardon speaker䠅 Check speaker output. (Harman/Kardon speaker䠅

Diag Recorder Data Delete Initialize the log for manufacturer’s analysis.

5.4.4 Customaize

Item Initial setting Contents

Camera Guide Line Settings ON Set guide line display.

Camera Caution Display Settings ON Set warning indicator display.

Diag Recorder Settings ON Software debug analysis (for analysis by manufacturer)

5.4.5 Work Support

Item Contents ECU Parts Number Display item number of the audio or navigation.

Software information Software information is displayed.

Memory Initialization Reset to the factory settings.

73 6. I/O Signal

(1) CCU 䙟 Vehicle side

* The numbers indicate the pin numbers.

䙟 Center Information Display side

* The numbers indicate the pin numbers.

74 Terminal No. Contents Terminal No. Contents

(i101) No. 1 — (i102) No. 1 Right front door speaker (+) (i101) No. 2 — (i101) No. 3 — (i102) No. 2 Left front door speaker (+) (i101) No. 4 USB GND (i102) No. 3 IGN (i101) No. 5 UART 2 іїChassis GND (i102) No. 4 (i101) No. 6 USB +B Backup power supply іїChassis GND (i101) No. 7 — (i102) No. 5 Right front door speaker (о) (i101) No. 8 REVERSE (i102) No. 6 Left Front door speaker (о) (i101) No. 9 STEERING SWITCH1 (+) (i102) No. 7 (i101) No. 10 STEERING SWITCH2 (+) GND іїChassis GND (i101) No. 11 — (i102) No. 8 Antenna power supply (i101) No. 12 STEERING SWITCH GND (i102) No. 9 (i101) No. 13 AMP MUTE BATT іїChassis GND (i101) No. 14 CAN2 (H) (i101) No. 15 CAN2 (L) (i102) No. 10 ILL(+) (i101) No. 16 MIC SLD (i101) No. 17 MIC1 (+) Terminal No. Contents (i101) No. 18 MIC1 (о) (i103) No. 1 Right rear door speaker(+) (i101) No. 19 MIC DET Left rear door speaker(+) , (i103) No. 2 (i101) No. 20 MIC2 (+) or Interrupt audio (+) (i101) No. 21 MIC2 (о) (i103) No. 3 Right rear door speaker(о) (i101) No. 22 MIC power supply (i103) No. 4 SLD2 (i101) No. 23 — (i103) No. 5 ILL (о) (i101) No. 24 — Left rear door speaker(о) , (i103) No. 6 (i101) No. 25 — or Interrupt audio (о) (i101) No. 26 GND ( Camera ) (i101) No. 27 6V+ ( Camera ) (i101) No. 28 CA+ ( Camera ) (i101) No. 29 CAо ( Camera ) (i101) No. 30 CAN1 (H) Terminal No. Contents (i101) No. 31 CAN1 (L) (Ad9) No. 1 CID power supply (i101) No. 32 AUX GND (Ad9) No. 2 CID GND (i101) No. 33 Right AUX Input (Ad9) No. 3 CID IGN (i101) No. 34 Left AUX Input (Ad9) No. 4 CID ILL (+) (i101) No. 35 Pin jack plugging detection (Ad9) No. 5 CID ILL(о) (i101) No. 36 — (Ad9) No. 6 — (i101) No. 37 — (Ad9) No. 7 — (i101) No. 38 DCM MUTE (Ad9) No. 8 CID UART 2

75 (2) CID A Ad11 B Ad12 C Ad13 D Ad14

Terminal No. Contents Terminal No. Contents Terminal No. Contents Wifi Bluetooth (Ad11) No. 1 UART2 (Ad11) No. 5 GND (Ad12) No. 1 CID DATA+ (Ad11) No. 2 — (Ad11) No. 6 — (Ad12) No. 2 CID DATA- (iAd11) No. 3 ILL+ (Ad11) No. 7 ILL- (Ad12) No. 3 CID GND (Ad11) No. 4 +B BACKUP (Ad11) No. 8 ING

(3) Meter D Ad4

Meter Data

Terminal No. Contents Terminal No. Contents (i97) No. 1(+) ії (i97) No. 21 RH turn indicator Battery power supply Chassis GND (о) (i97) No. 22 LH turn indicator (i97) No. 2(+) ії Ignition power supply (main) (i97) No. 23 Ambient sensor (+) Chassis GND (о) (i97) No. 24 Ambient sensor (о) (i97) No. 3 — (i97) No. 25 Fuel level sensor (+) (i97) No. 4(+)ії Seat belt (driver’s seat) (i97) No. 26 Fuel level sensor (-) Chassis GND (о) (i97) No. 27 U-ART3 (i97) No. 5 — (i97) No. 28 — (i97) No. 6 CAN H Illumination control switch (i97) No. 29 (i97) No. 7 CAN L (GND) (i97) No. 8(+)ії Seat belt 䠄Rear seat right䠅 (i97) No. 30 Illumination control switch (VR) Chassis GND (о) (i97) No. 31 Illumination control switch (+) (i97) No. 9(+)ії Seat belt 䠄center seat䠅 (i97) No. 32іїNo. 29 Bright switch signal input Chassis GND (о)) (i97) No. 33 Bright switch signal output (i97) No. 10(+)ії Seat belt 䠄Rear seat left䠅 Chassis GND (о) (i97) No. 34 Illumination. (о) PWM (i97) No. 11 — (i97) No. 35 SI-DRIVE switch (i97) No. 12 U-ART2 (i97) No. 36 — (i97) No. 13㻌 - 17 Not connected (i97) No. 37 — (i97) No. 18(+)ії (i97) No. 38іїChassis GND (о) TFT switch Oil pressure warning light Chassis GND (о) (i97) No. 39 — (i97) No. 19(+)ії (i97) No. 40іїChassis GND (о) GND Security indicator Chassis GND (о) (i97) No. 20 —

76 77 7. The example that utilized DTC 7.1. Inspection Mode Activating inspection mode enables DTC diagnosis. After repairing a DTC, activate the required inspection mode, and check to see if the function is correctly restored and if a DTC is stored.

1. Use the SUBARU select monitor to clear the "Cockpit Control" memory. 2. Use the SUBARU select monitor to read the "Cockpit Control" DTC, and check that no DTC are displayed. If a DTC is displayed, then a malfunction continues to exist. Perform trouble diagnosis of the displayed DTC. After repairing the DTC, repeat the process from step 1 above. 3. Turn the ignition switch ON and wait 1 minute or more. 4. Use the SUBARU select monitor to read the "Cockpit Control" DTC, and check that no DTC are displayed.

< Example > DTC B2244 [AMPLIFIER COMMUNICATION ] DTC detection condition: 㻌 With the ignition switch turned to ACC ON, the DTC is detected if no communication comes from the audio amplifier and a connection cannot be confirmed.

Trouble symptom䠖㻌 The speaker does not output any audio.

78 1. Check the fuse Check the fuse for CCU and CDM module( 20A ). Check result is OK? Yes Go to 2. No Replace fuse. If the replacement fuse is blown immediately, repair any shorts to ground in the wiring harness between the battery and audio amplifier.

2. Check wiring harness (open circuit) 1. Turn the ignition switch OFF. 2. Disconnect the cockpit control unit connector. 3. Disconnect the audio amplifier connector. 4. Using a tester, measure the resistance between the cockpit control unit connector and the audio amplifier connector. 㻌 Connector & terminal 㻌㻌(i101) No. 14 — (R82) No. 8䠖㻌㻌(i101) No. 15 — (R82) No. 7䠖 Is the resistance less than 1 ɏ? Yes Go to 3. No Repair the open circuit in the wiring harness between the cockpit control unit connector and the audio amplifier.

3. Check wiring harness 㻌 ( ground short ) Using a tester, measure the resistance between the cockpit control unit connector and body ground. Connector & terminal (i101) No. 14 — Chassis ground䠖 (i101) No. 15 — Chassis ground䠖 Is the resistance more than 1 ɏ? Yes Go to 4. Repair the ground short in the wiring harness between the cockpit control unit connector and No the audio amplifier.

4. CHECK HARNESS (SHORT CIRCUIT TO POWER SUPPLY). 1. Turn the ignition switch ON. 2. Using a tester, measure the voltage between the cockpit control unit connector and body ground. (With each connector disconnected ) 㻌 Connector & terminal 㻌㻌㻌(i101) No. 14 (+) — Chassis ground䠖㻌㻌㻌(i101) No. 15 (+) — Chassis ground䠖㻌㻌㻌Is the resistance less than 1 V? Yes Go to 5. No Repair the power supply short circuit in the wiring harness between the cockpit control unit connector and the audio amplifier. 5. CHECK DTC. Use the SUBARU select monitor to read the "Cockpit Control" DTC. Is DTC B2244 displayed? Yes Replace the audio amplifier. No A DTC is displayed, but the circuit has for now returned to a normal status. Perform diagnosis again after reproducing the defect.

79 8. Dealership Mode

The infotainment system has a self-check function (Dealership mode) which can be performed on the screen. The function enables functions including checking the system operation status, displaying the system status, and checking system information.

8.1. Enter and Exit Dealership Mode

Dealership Mode Mode transition process Push the TUNE knob six times while simultaneously pressing Enter down on both sides of the passenger side A/C up/down switch.

Exit Press the home button on the screen.

HOME button TUNE knob

A/C UP Switch A/C UP Switch

A/C DOWN Switch A/C DOWN Switch

80 8.2. Dealership Mode Screen Transition

Dealership mode is accessed by by selecting the operation item from the seven items on the menu, and can perform troubleshooting, function and information checks, and data collection.

Dealership Mode Connection

Function Check Panel and Steering Switch

Touch Switch

Microphone

Navigation System Sensor System Sensors Check

GNSS Information *2 System Product Information Information Version Information

Vehicle Signal

Diagnostics Begin Recording Recorder Export Data to USB

Clear Recorded Data

Settings Memory Initialization

Camera Setting Restore Default

DMS Demo Mode *1 Static Guide Line*3

Caution Software Update Camera Setting*3

*1: High grade models only. *2: Excluding China and for high grade models only. *3: For rear cameras connected by NTSC only limited to vehicles where installed.

81 8.3. Menu of the Dealership mode

(1) Dealership Mode Displays each item of the self check function.

(Lower Screen)

(2) Connection - Displays the connection status of the devices connected to the Cockpit Control Unit (CCU). - AUX, USB1, and USB2 displays the device connection status to each port.

(Lower Screen)

(3) Function Check - Displays the operation status of connected devices such as switches, knobs, and touch panels. - Models with navigation systems installed display the correction learning level and antenna reception information

(Lower Screen)

82 (3)-1.Panel and Steering Switch Displays the switches and knobs of the Center Information Display (CID), and the steering switch operation status.

(Lower Screen)

(3)-2.Touch Switch Displays the touch panel operation status of the Center Information Display (CID).

(Upper/Lower Screen)

(3)-3.Microphone Displays the operation status of the map lamp mounted microphone.

(Lower Screen)

83 (3)-4.Navigation System Sensor Performs functions such as resetting the operation status display and values of each navigation module sensor.

(Lower Screen)

(3)-4-1.System Sensors Check - Displays the operation status of each navigation module sensor. - Resets each sensor value. - Displays the navigation antenna reception status and operation status of each navigation module sensor, and the distance correction learning level. (11.6-inch Display Navigation)

(Lower Screen)

(3)-4-2.GNSS Information ( 11.6-inch Display Navigation ) Displays navigation antenna reception information.

* The GPS inspection must be inspected under GPS receivable condition.

84 (4) System Information Displays the information of the connected devices.

(Lower Screen)

(4)-1.Product Information Displays the product information of the STARLINK connection ID and Cockpit Control Unit (CCU).

(Lower Screen)

(4)-2.Version Information

Displays the module version built into or connected to the Cockpit Control Unit (CCU).

(Lower Screen)

85 (5) Vehicle Signal Displays the vehicle signal status.

(Lower Screen)

(6) Diagnostics Recorder Operated to output or delete diagnosis recorder settings and data.

(Lower Screen)

(6)-1.Begin Recording Turns on and off of the diagnosis recorder function. Please stop the recording before you output diagnosis recorder data to a USB.

(Lower Screen)

86 (6)-2.Export Data to USB Can be used to output diagnosis recorder data to a USB.

(Lower Screen)

(6)-3.Clear Recorded Data Deletes of diagnosis recorder data.

(Lower Screen)

(7) Settings This screen can Initialize the internal memory and Set the function of Camera. And also the DMS Demo mode can be provided.

(Lower Screen)

87 (7)-1.Memory Initialization Initializes of the internal memory.

(Lower Screen)

(7)-2.Camera Setting Adjusts and sets the camera.

(Lower Screen)

(7)-2-1.Restore Default Restores the static guide line and caution settings to the default values.

(Lower Screen)

88 (7)-2-2.Static Guide Line

Turns on and off the rear camera screen guideline display.

(Lower Screen)

(7)-2-3. Caution Turns on and off the rear camera screen and heads-up display.

(Lower Screen)

(7)-2-4.Camera Setting

Adjusts the rear camera screen guideline display position.

(Upper Screen)

(Lower Screen)

89 (7)-2-5. DMS Demo Mode (for Vehicles Equipped with Driver Monitoring Systems) Turns on and off of the DMS Demo Mode.

(8) Software Update Updates of information system data using USB memory.

(Lower Screen)

90 91 9䠊Troubleshooting Chart According to Malfunction Symptom

No.㻌 Malfunction Symptoms㻌 1㻌 The map cannot be updated from a USB flash drive㻌 2㻌 USB flash drive connection is not recognized㻌 3㻌 CarPlay does not start up㻌 4㻌 NFC does not operate㻌 5㻌 Cannot connect to Android Auto with a USB cable㻌 6㻌 StarLink does not start up (USB connection)㻌 7㻌 StarLink does not start up (BT connection)㻌 8㻌 The CID screen shows as a black screen㻌 9㻌 Meter: Screen does not display㻌 10㻌 Meter: The screen flickers or repeatedly appears and disappears㻌 11㻌 Meter: The screen is freezing㻌 12㻌 Meter: The meter display is flickering㻌 13㻌 Meter: The meter display does not disappear even when the engine is off㻌 14㻌 FOTA cannot be performed㻌 15㻌 MOTA cannot be performed㻌 16㻌 The tell tail does not turn on (for a seatbelt reminder)㻌 17㻌 The tell tail does not turn on (for the airbag)㻌 18㻌 The audio does not play (from a USB flash drive) 19 CID: Screen does not display( Rear View Camera )

92 9.1 The map cannot be updated from a USB drive (CCU detects USB.)㻌 (1) Probable Cause ͻ USB data, CCU software (2) Operation of MAP update by USB Step1 : Push “Settings” icon. Step2 : Push “Navigation” tab. Step3 : Push “Map update” list item. Step4 : Insert the USB device. Step5 : Push “USB” icon. Step6 : Insert activation code. Step7 : MAP update starts.

(3) Problem After inserting the USB device (step4) , 2 types of problem may occur.

Case (A) : CCU detects USB device, however, not move to step5. The following message appears. “Map data has not been detected, please ensure the USB device is properly inserted.”. Go to step (4).

Case (B) : CCU does not detect USB device, therefore, not move to step5 No message appears. Go to troubleshooting 8.2.

(4) Diagnosis Explain how to fix “Case (A)”.

1. Check the CCU software version Step1 : Push “Settings” icon. Step2 : Push “General” tab. Step3 : Push “System information” list item. Step4 : Note “software version”. This version is CCU software version, need to confirm the latest.

2. Check the MAP data in the USB device The MAP data may broken. Download the MAP data from the SUBARU WEB site and save to USB device, again.

3. Check the installed CCU software When the CID screen does not move from step5 to step6 , the installed CCU software may broken. Perform the Factory Reset. Step1 : Push “Settings” icon. Step2 : Push “General” tab. Step3 : Push “Factory Data Reset” list item. Step4 : Push “Yes”.

93 9.2 USB flash drive connection is not recognized (1) Probable Cause ͻ CCU abnormality or AUX-BOX abnormality

(2) Wiring Diagram/Connector Diagram

94 (3)Diagnostic Procedure

1. Check of power supply and wiring harness ͻ Check that the AUX-BOX connector and CCU connector fitting has been correctly connected Connectors & Terminals AUX-BOX Connector: ( L ) CCU Connector: ( J )

[ ADVICE ] ͻ Disconnect the connector and insert until a clicking sound is heard ͻ Confirm that the USB flash drive is recognized No Proceed to the next step Yes Could possibly be caused by faulty fitting of the connector. No current problems

ͻ Disconnect the connector (M) at AUX-BOX and check the voltage between the below terminals Connectors & Terminals Pin 5 (USB +B) of AUX-BOX Connector(M) 12V Replace the AUX-BOX 0V Proceed to the next step

ͻ Disconnect the connector (K) at CCU side and check the voltage between the below terminals. Connectors & Terminals Pin 6 (USB +B) of CCU Connector(K) 12V Replace the cable between USB and CCU 0V Proceed to the next step

ͻ Measure the connector (I) at CCU side and check the voltage between the below terminals. Connectors & Terminals Pin 9 (+B Direct) and/or Pin 4 (+B Backup) of CCU Connector(I) 12V Replace the CCU 0V Repair the cable between Battery and CCU.

95 9.3 CarPlay does not start up (1) Probable Cause ͻ CCU abnormality, AUX-BOX abnormality, and mobile phone device specification mismatch

(2) Wiring Diagram/Connector Diagram

(3)Diagnostic Procedure 1. Check the DTC ͻ Confirm whether the following DTC have been detected 㻌 B2256: Data Communication Module communication disconnection

No Proceed to step 2 Yes If these DTC are detected, proceed to the countermeasure for each DTC

96 2. Check of device compatibility ͻ Confirm the device version. Is the device an iPhone 5 or a higher version? iPhone 5 or higher version Proceed to next steps Others Not supported.

ͻ Confirm the iOS version. 10.2 or a higher version Proceed to next steps Others Not supported.

ͻ Confirm the Application of “Siri”. Enable Proceed to next steps Not enable Set to Enable.

3. Check of the USB cable CarPlay requires㻌 Data Com/Charging USB cable. It does not work with Wifi and/or Bluetooth.

ͻ Confirm the cable is Data Com/Charging type and is charging the phone. Yes Proceed to next steps. No Replace the cable.

4. Check of Carplay setup

ͻ Confirm other Carplay or AndroidAuto is working at CID. Yes Remove the other device. No Proceed to next steps.

ͻ Confirm Carplay setup of customer’s iPhone. Operate the following procedures. Step1 : Push “Settings” icon. Step2 : Push “Apple CarPlay” icon. Step3 : Select “Device List” menu. Step4 : Confirm 2 points. - Your device are on the list ? - Your device on the list has a check ?

5. Replace AUX-BOX

6. Replace CCU

97 9.4 NFC does not operate (1) Probable Cause ͻ CCU abnormality or CID abnormality

(2) Wiring Diagram/Connector Diagram

(3)Diagnostic Procedure 1. Check the DTC ͻ Confirm whether the following DTC have been detected B2249: Bluetooth Module No Proceed to step 2 Yes If these DTC are detected, proceed to the countermeasure for each DTC

2. Check the connection ͻ Confirm whether the Bluetooth cable connector connecting the CCU and CID is correctly connected or damaged

No ͻ Insert and remove the Bluetooth cable and check again. ͻ If there is any damage, replace the Bluetooth cable and check again. Yes Proceed to step 3

98 3. Check of mobile phone device side

ͻ Is the mobile phone device power turned ON? Check the connected mobile phone device. Is the power on? No Turn on the power of the mobile phone device and check again. Yes Proceed to the next step

ͻ Is the mobile phone device locked? There is no security lock on the connected mobile phone device screen (the home screen is displayed) No Proceed to the next step Yes Transition both the CCU and device to the home screen and check again

ͻ Is the mobile phone device set so that NFC can be used? Check the connected mobile phone device. The NFC setting is switched on. No Switch the device side NFC function setting power on, and then check again. Yes Proceed to the next step

ͻ Is the mobile phone device compatible with Bluetooth? Is the mobile phone device set so that Bluetooth can be used? Check the connected mobile phone device. The Bluetooth setting is switched on. 㻌㻌No Set the Bluetooth connection, and check again. Yes Proceed to step 4

4. Confirmation of details of malfunction occurrence ͻ Can a standard Bluetooth connection be established instead of NFC? : Select CCU Settings, Phone, Connect Phone, and and then Add to establish a device connection. Does the device connect? No Proceed to Procedure B Yes Proceed to Procedure A

Procedure A ͻ Does the video play normally, and does touch operation operate normally? : Press the "HOME" switch, and check the screen display. Does the home screen display without any resolution failure? No 㻌 Video cable abnormality 㻌㻌Yes 㻌 CID abnormality (NFC chip abnormality)

Procedure B

ͻ Can a connection be established with another device? : Establish an NFC connection on another device from the device used up until now. Can a connection be established on another device? No CCU abnormality Yes Device abnormality

99 9.5 Cannot connect to Android Auto with a USB cable

(1) Probable Cause ͻ CCU abnormality or AUX-BOX abnormality

(2) Wiring Diagram/Connector Diagram

100 (3)Diagnostic Procedure 1. Confirm the pre-conditions for connection Check that the following conditions are present. ͻ The vehicle ACC and ignition are on. The CID and meter screen display when the CCU is started up (refer to "CCU does not start up" if this is not the case) ͻ The parking brake is applied (the parking brake only needs to be used at initialize) ͻ Apple CarPlay cannot be started up CarPlay and Android Auto cannot be started up at the same time. CarPlay must be closed to start up Android Auto ͻ The Android Auto application must be installed on the connection device Android Auto is not a standard Android application so the application must be installed separately If Android Auto cannot be installed, the device is not compatible with Android Auto ͻ The Android Auto initial settings have been finalized Android Auto cannot be connected until the initial settings are finalized on the mobile phone device. ͻ The mobile phone device has Android OS Version 7.1 or higher installed If the version is lower than 7.1, operation is not ensured.

No 㻌㻌Take corrective measures for the conditions that are not satisfied. Yes 㻌㻌Proceed to step 2

2. Check the AUX-BOX ͻ Are there other USB devices (audio USB, etc.) that can connect to the CCU and be recognized? Insert the USB flash drive that contains the AUDIO file to the AUX-BOX connector. Is the USB audio recognized from MEDIA, and played?

No 㻌㻌to "USB connection not recognized" Yes 㻌㻌Proceed to the next step

ͻ Is there a break in the USB cable connecting the AUX-BOX connector and device? No㻌㻌 Proceed to step 3 Yes 㻌 Replace USB cable

101 3. Check of mobile phone device side ͻ Is the mobile phone device power turned ON? Is the power of the mobile phone device being used turned on? No Turn on the power of the mobile phone device Yes Proceed to step 4

4. Check of CCU side

ͻ Is the device connected by USB displayed in the Device List (accessed by selecting Android Auto from the Phone tab in Settings)? Check the Device List (accessed by pressing Settings, Phone, and then Android Auto). Is the device connected by USB shown on the list? No Start up the device (if the device does not restore normally, there is a CCU abnormality) Yes Proceed to the next step

ͻ Is there a check in the check box of the Device List (accessed by selecting Android Auto from the Phone tab in Settings)? Check the Device List (accessed by selecting Settings, Phone, and then Android Auto). Is there a check in the check box of the device displayed on the list as having a USB connection? No Transition to the Device List (accessed by selecting Android Auto from the Phone tab in Settings), and put a check in the box of the device that is currently connected. Yes Proceed to step 5

5. Confirmation of details of malfunction occurrence ͻ Press the Android Auto icon. Does Android Auto start up? Press the Android Auto switch displayed on the home screen. Does CCU (CID) display on the Android Auto screen? No CCU abnormality Yes There are no current abnormalities

102 9.6 StarLink does not start up (USB connection)

(1) Probable Cause ͻ CCU abnormality or AUX-BOX abnormality

(2) Wiring Diagram/Connector Diagram

(3)Diagnostic Procedure 1. Check the Connection ͻ Is an iPhone device being used? Check the mobile phone device connected by USB. Is the mobile phone model an iPhone device? [ REFERENCE ] Android devices are not compatible with the use of StarLink via a USB connection No Connect Bluetooth Yes Proceed to step 2

103 2. Check the AUX-BOX ͻ Are there other USB devices (audio USB, etc.) that can connect to the CCU and be recognized? Insert the USB flash drive that contains the AUDIO file to the AUX-BOX connector. Is the USB audio recognized from MEDIA, and played? No to "USB connection not recognized" Yes Proceed to the next step

ͻ Is there a break in the Lightning cable connecting the AUX-BOX connector and device?

No Proceed to step 3 Yes Replace the Lightning cable.

3. Check of mobile phone device side ͻ Is StarLink installed on the mobile phone device? Check the mobile phone device to be connected. Is the StarLInk application installed? No Install the StarLink application (If installation is not possible, the device is not compatible) Yes Proceed to the next step

ͻ Is the StarLink application on the mobile phone device side started up? Check the mobile phone device to be connected. Has the StarLink application been started up? No Start up StarLink on the mobile phone device. Yes Proceed to step 4

4. Check of CCU side ͻ Is the CCU clock setting set? Confirm the set time in Time Settings (Accessed by selecting Settings, General, and then Clock). Is set time the current time? No Transition from Clock to Time Settings from the General tab in Settings, and set the date. Yes Proceed to step 5

5. Confirmation of details of malfunction occurrence

ͻ With the mobile phone device connected with a USB cable, confirm that the StarLink icon at home on the CID screen is in the normal color. Connect to the mobile phone device with a USB cable, and check the home screen. Has the StarLink icon displayed in the normal color? No Start up the mobile phone device (if normal operation is not restored, there is a CCU abnormality) Yes Proceed to the next step

ͻ Does an error message display when the Starlink home icon on the CID screen is pressed? Press the Starlink icon on the home screen. Does an error message display on the CID screen? No Nothing abnormal Yes Perform the corrective measure according to the error message indications.

104 9.7 StarLink does not start up (Bluetooth connection)

(1) Probable Cause 㻌㻌ͻ CCU abnormality

(2) Wiring Diagram/Connector Diagram

(3)Diagnostic Procedure

1. Check the DTC ͻ Confirm whether the following DTC have been detected 㻌㻌B2249: Bluetooth Module 㻌㻌No Proceed to step 2 㻌㻌Yes If these DTC are detected, proceed to the countermeasure for each DTC

2. Check the connection ͻ Confirm whether the Bluetooth cable connector that connect the CCU and CID is correctly connected or damaged No ͻ Insert and remove the Bluetooth cable and check again. ͻ If there is any damage, replace the Bluetooth cable and check again. Yes Proceed to the next step

ͻ Is the device connected to Bluetooth? No Connect the mobile phone, and then check again Yes Proceed to step 3.

105 3. Check of mobile phone device side ͻ Is StarLink installed on the mobile phone device? Check the mobile phone device to be connected. Is the StarLInk application installed? No Install the StarLink application (If installation is not possible, the device is not compatible) Yes Proceed to the next step

ͻ Is the StarLink application on the mobile phone device side started up? Check the connected mobile phone device. Has the StarLink application been started up? No Start up StarLink on the mobile phone device. Yes Proceed to step 4

5. Confirmation of details of malfunction occurrence ͻ With the mobile phone device connected with a USB cable, confirm that the StarLink icon at home on the CID screen is in the normal color. Connect to the mobile phone device with a USB cable, and check the home screen. Has the StarLink icon displayed in the normal color? No Start up the mobile phone device (if normal operation is not restored, there is a CCU abnormality) Yes Proceed to the next step

106 9.8 The CID screen shows as a black screen

(1) Probable Cause ͻ CID abnormality, CCU abnormality, or wiring harness abnormality

(2) Wiring Diagram/Connector Diagram

(3)Diagnostic Procedure 1. Check the DTC ͻ Confirm whether the following DTC have been detected B2259: CID communication abnormality B225A: CID abnormality No Proceed to step 2 㻌 Yes If these DTC are detected, proceed to the countermeasure for each DTC

107 2. Confirmation of Screen OFF setting ͻ Turn on ACC and ignition ͻ Check to make sure the screen is not set to Screen OFF Mode [ ADVICE ] Press and hold down the Volume knob. The CID screen will display if the Screen OFF Mode is released. No Proceed to the next step Yes Release the Screen OFF Mode and restore the screen display. There is nothing abnormal.

3. Check of power supply

ͻ Turn on ACC and ignition ͻ Check the connectors installed properly.

ͻ Check the power voltage at CID Connectors & Terminals CID Connector: (D) Pin 1 (+B Backup) 12V Pin 3 (IGN) 12V No Proceed to next steps Yes Proceed to step 4 (video cable section)

ͻ Check the power voltage at CCU (side of CID) Connectors & Terminals CCU Connector: (H) Pin 4 (+B Backup) 12V Pin 5 (IGN) 12V No Proceed to next steps Yes Replace the cable between CCU and CID.

ͻ Check the power voltage at CCU (side of Battery) Connectors & Terminals CCU Connector: (I) Pin 4 (+B Backup) 12V Pin 9 (+B Direct) 12V No Repair the cable between Battery and CCU. Then, return to top of step 3. Yes Replace the CCU.

4. Check of video cable ͻ Turn on ACC and ignition ͻ Check the connectors installed properly. Installed properly Replace the video cable. After that, still Blackout, replace the CID. Not installed properly Install correctly

108 9.9 Meter: Screen does not display (1) Probable Cause ͻ CID abnormality, meter abnormality, or wiring harness abnormality

(2) Wiring Diagram/Connector Diagram

CCU Meter UART2 +B Direct 9 5 K A 12 +B Backup 4 IGN I 3 Meter Data GND 7 1 D C 1

I A

C Ad16

D Ad4 Meter Data

Meter Data

109 (3)Diagnostic Procedure 1. Check the DTC ͻ Confirm whether the following DTC have been detected U0155: Lost communication with instrument panel cluster(IPC) control module U0423: Inalid data receivfd from instrument panel cluster(IPC) control module B2257: Meter communication line abnormality B2258: Meter signal input abnormality Yes If these DTC are detected, proceed to the countermeasure for each DTC No Proceed to step 2

2. Check Meter ͻ Confirm that the Meter is completely blackout Yes Measure at Pin 1 (+Battery) and/or Pin 2 (IGN) If +12V, go to step 3 If not +12V, repair the cable between Battery and Meter. No Replace the Meter.

3. Check power supply to CCU ͻ Confirm that the CID is displayed Yes Replace the video cable between meter and CCU No Go to step 4

4. Check CCU ͻ Measure power supply voltage to CCU. Connectors & Terminals CCU Connector: (I) Pin 4 (+B Backup) 12V Pin 9 (+B Direct) 12V Yes Replace CCU No Repair the power supply cable between Battery and CCU.

110 9.10 Meter: The screen flickers or repeatedly appears and disappears

(1) Probable Cause 㻌㻌ͻ CID abnormality, meter abnormality, or wiring harness abnormality

(2) Wiring Diagram/Connector Diagram

CCU Meter UART2 +B Direct 9 5 K A 12 +B Backup 4 IGN I 3 Meter Data GND 7 1 D C 1

I A

C Ad16

D Ad4 Meter Data

Meter Data

(3)Diagnostic Procedure 1. Check the DTC ͻ Confirm whether the following DTC have been detected U0155: Lost communication with instrument panel cluster(IPC) control module U0423: Inalid data receivfd from instrument panel cluster(IPC) control module B2257: Meter communication line abnormality B2258: Meter signal input abnormality

No Proceed to step 2 Yes If these DTC are detected, proceed to the countermeasure for each DTC

111 2. Confirmation of details of malfunction occurrence ͻ Turn on ACC and ignition ͻ Does the lighting other than for the meter multi-information screen (tell-tail, needle, etc.) flash? No Proceed to the next step Yes Confirm the meter power supply. If conditions are normal, the meter is faulty.

ͻ Does the CID screen also flash? No Proceed to step 3 of Procedure A Yes Proceed to step 3.

3. Check of power supply and wiring harness ͻ Turn on ACC and ignition ͻ Check that voltage is correctly applied to the CCU Connectors & Terminals CCU Connector: ( I ) No.4 (+B Backup) - No.7(Chassis ground) No.9 (+B Direct) - No.7(Chassis ground) Does the voltage reaches or exceeds 12 V? [ ADVICE ] ͻ Check for any faulty connectors or terminals ͻ Check that the is not a open circuit in the wiring harness power supply or the ground ͻ Insert the connector until a clicking sound is heard No Repair or replace when there are faulty connectors or wiring harnesses. Yes Proceed to the next step

Procedure A

ͻ Does the meter multi-information screen backlight stay on? No Confirm the meter video line (continuity check) Yes Replace the CCU

112 9.11 Meter: The screen is freezing (1) Probable Cause 㻌㻌ͻ CID abnormality, meter abnormality, or wiring harness abnormality (2) Wiring Diagram/Connector Diagram

CCU Meter UART2 +B Direct 9 5 K A 12 +B Backup 4 IGN I 3 Meter Data GND 7 1 D C 1

I D Ad4 A

K Meter Data C Ad16

97,98㻌 Meter Data

(3)Diagnostic Procedure 1. Check the DTC

ͻ Confirm whether the following DTC have been detected U0155: Lost communication with instrument panel cluster(IPC) control module U0423: Inalid data receivfd from instrument panel cluster(IPC) control module B2257: Meter communication line abnormality B2258: Meter signal input abnormality No Proceed to step 2 Yes If these DTC are detected, proceed to the countermeasure for each DTC 2. Power Supply Check ͻ Turn on ACC and ignition ͻ Does the display other than for the meter multi-information screen (tell-tail, needle, etc.) operate? No Confirm the meter power supply (continuity check). If nothing abnormal, the meter is faulty. Yes Proceed to the next step ͻ Check the meter video wire. Is there any marked damage? No Faulty meter video line Yes Replace the CCU 3. Confirmation of Details of Malfunction Occurrence ͻ After determining the results above, the procedure is complete.

113 9.12 Meter: The meter display is flickering (1) Probable Cause ͻ CID abnormality, meter abnormality, or wiring harness abnormality (2) Wiring Diagram/Connector Diagram

CCU Meter UART2 +B Direct 9 5 K A 12 +B Backup 4 IGN I 3 Meter Data GND 7 1 D C 1

I D Ad4 A

K Meter Data C Ad16

Meter Data

2. Power Supply Check ͻ Turn on ACC and ignition ͻ Does lighting other than for the meter multi-information screen (tell-tail, needle, etc.) flicker? No Proceed to the next step Yes Confirm the meter power supply. If conditions are normal, the meter is faulty.

ͻ Confirm the meter cable (confirm the power supply and video continuity). Is there anything abnormal? No Faulty meter cable Yes Replace the CCU 3. Confirmation of Details of Malfunction Occurrence ͻ After determining the results above, the procedure is complete.

114 9.13 Meter: The meter display does not disappear even when the engine is off (1) Probable Cause ͻ CID abnormality, meter abnormality, or wiring harness abnormality (2) Wiring Diagram/Connector Diagram

CCU Meter UART2 +B Direct 9 5 K A 12 +B Backup 4 IGN I 3 Meter Data GND 7 1 D C 1

I D Ad4 A

K Meter Data C Ad16

Meter Data

2. Power Supply Check ͻ Is the lighting other than for the meter multi-information screen (tell-tail, needle, etc.) turned off? No Confirm the meter power supply (continuity check). If nothing abnormal, the meter is faulty. Yes Proceed to step 3. 3. Confirmation of Details of Malfunction Occurrence ͻ Has 3 minutes or more passed after turning off the ACC and ignition? No Stand by for 3 minutes (stand by without using the AUDIO or HF phone, or opening or closing any doors) Yes CCU abnormality

115 9.14 FOTA cannot be performed (1) Probable Cause ͻ CCU abnormality or communication abnormality

(2) Wiring Diagram/Connector Diagram

2. Check of power supply and wiring harness

ͻ Turn the A/C off, open the door, and then close the door. Then, wait 3 minutes or more, and turn the ACC and ignition. * : After installation, it is necessary to put the CCU into CAN sleep mode until the new software is reflected. ͻ Confirm that the software is updated. No Proceed to step 3. Yes Nothing abnormal

116 3. Confirmation of Details of Malfunction Occurrence ͻ Check that Wi-Fi is connected. Is the Wi-Fi icon displayed on the upper right of the CID screen? No Proceed to "Wi-Fi cannot be connected" Yes Proceed to the next step

ͻ Check that the clock on the CID screen is correct No Perform the following countermeasure and check FOTA again ͻ When setting the clock with automatic setting: Move to an area where GPS can be received, and wait for the clock to update. ͻ When setting the clock with automatic setting: Set the clock according to the actual time (with a time gap within 10 seconds) * : Auto/Manual Check Method: Transition from "Setting," to "General," and then to "Clock." Yes Proceed to the next step

ͻ Transition from ͢"Setting," to "General," to "Software update," and then to the "Update" screen. Then,press "Check for Update." Is one of the following screens displayed? No Proceed to the next step Yes If any message of 1 through 3 are displayed, perform the following countermeasures, and check MOTA again

ͻ Reprogram using a USB flash drive, and check if the update can be performed normally. ͻ Turn the engine off, open the door, and then close the door. Then, wait 3 minutes or more, and turn the ACC and ignition. No CCU abnormality Yes Nothing abnormal

117 9.15 MOTA cannot be performed (1) Probable Cause ͻ CCU abnormality

(2) Wiring Diagram/Connector Diagram

2. Check of power supply and wiring harness ͻ Turn the A/C off, open the door, and then close the door. Then, wait 3 minutes or more, and turn the ACC and ignition. * : After installation, it is necessary to put the CCU into CAN sleep mode until the new software is reflected. ͻ Confirm that the software is updated. No Proceed to step 3. Yes Nothing abnormal

3. Confirmation of Details of Malfunction Occurrence ͻ Check that the Wi-Fi is connected. Is the Wi-Fi icon displayed on the upper right of the CID screen? No Proceed to "Wi-Fi cannot be connected" Yes Proceed to the next step

118 ͻ Check that the clock on the CID screen is correct No Perform the following countermeasure and check MOTA again ͻ When setting the clock with automatic setting: Move to an area where GPS can be received, and wait for the clock to update. ͻ When setting the clock manually: Set the clock according to the actual time. (with a time gap within 10 seconds) * : Auto/Manual Check Method: Transition from "Setting," to "General," and then to "Clock." Yes Proceed to the next step

ͻ Is the screen recognized on the CID screen from the GUI screen after pressing "Setting," "Navigation,“ "Map Update," and then the "Wi-Fi" button? Do any one of the following screens display? No Proceed to the next step Yes If any message of 1 through 4 are displayed, perform the following countermeasures, and check MOTA again

ͻ Reprogram using a USB flash drive, and check if the update can be performed normally. No CCU abnormality Yes Nothing abnormal

119 9.16 The tell tail does not turn on (for a seatbelt reminder) (1) Probable Cause 㻌㻌ͻ CID abnormality or meter abnormality

(2) Wiring Diagram/Connector Diagram

120 (3)Diagnostic Procedure 1. Check the DTC ͻ Confirm whether the following DTC have been detected 㻌 B2259: CID communication abnormality 㻌 B225A: CID abnormality No Proceed to step 2 Yes If these DTC are detected, proceed to the countermeasure for each DTC

2. Check of power supply and wiring harness ͻ Turn on ACC and ignition ͻ Check if there is continuity in the power cables for the CCU and CID 㻌 Connectors & Terminals 㻌㻌CID Connector: ( D ) 㻌㻌No.1 (+B Backup) - No.7(GND) 㻌㻌No.3(IGN) - No.7(GND) 㻌㻌Does the voltage reaches or exceeds 12 V? No Cable abnormality Yes Perform fitting and proceed to the next step

ͻ Is the passenger side seat belt fastened? No Check again that the seat belt is fastened Yes Proceed to the next step

ͻ Does the meter display? No Meter abnormality Yes CID abnormality

121 9.17 The tell tail does not turn on (for the airbag)

(1) Probable Cause 㻌㻌ͻ CID abnormality or meter abnormality

(2) Wiring Diagram/Connector Diagram

122 (3)Diagnostic Procedure 1. Check the DTC

ͻ Confirm whether the following DTC have been detected U0151: Airbag data not received U0452: Airbag data abnormality B2259: CID communication abnormality B225A: CID abnormality No Proceed to step 2 Yes If these DTC are detected, proceed to the countermeasure for each DTC

2. Check of power supply and wiring harness ͻ Turn on ACC and ignition ͻ Check if there is continuity in the power cables for the CCU and CID Connectors & Terminals CID Connector: ( D ) No.1 (+B Backup) - No.7(GND) No.3(IGN) - No.7(GND) Does the voltage reaches or exceeds 12 V? No Cable abnormality Yes Perform fitting and proceed to the next step

ͻ Does the meter display? No Meter abnormality Yes CID abnormality

123 9.18 The audio does not play (from a USB flash drive) (1) Probable Cause 㻌㻌ͻ CCU abnormality, amplifier abnormality, speaker abnormality, or USB device (mobile phone, etc.)㻌 abnormality

(2) Wiring Diagram/Connector Diagram

124 (3)Diagnostic Procedure 1. Check the DTC ͻ Confirm whether the following DTC have been detected 㻌 B2251: Amplifier abnormality (sky fault) 㻌 B2252: Amplifier abnormality (ground fault) 㻌 B2253: Amplifier abnormality (DC Offset) 㻌 B2244: Amplifier communication No If these DTC are detected, proceed to the countermeasure for each DTC Yes Proceed to step 2

2. Confirmation of details of malfunction occurrence ͻ Are there other USB devices (mobile phones, etc.) that can connect to the CCU and be recognized?㻌 Connect the mobile phone to the AUX-BOX connector with a USB cable. Does the audio play? No Refer to "USB cable does not connect" Yes Proceed to the next step ͻ Does the USB audio play on non-vehicle devices (PC, etc) No USB audio abnormality. Recreate the USB audio. Yes Proceed to the next step

ͻ Is the audio source in a compatible format? Is the format and file name extension included in the following list?

No Outside safe operating range Yes Proceed to the next step

ͻ Is the volume set to 0 or MUTE? Check that audio is output when the knob is turned to raise the volume. No Set the volume, and then check again. Yes Proceed to the next step

ͻ Does sound of other voice audio (radio or XM) play? No Amplifier or speaker abnormality Yes CCU abnormality

125 9.19 CID: Screen does not display( Rear View Camera )

(1) Probable Cause 㻌㻌ͻ Rear View Camera abnormality, CCU abnormality, Harness abnormality,

(2) Wiring Diagram/Connector Diagram

Rear View Camera CCU 6V+ 3 27 CA+ 1 28 CAо 2 29 4 GND 26

(3)Diagnostic Procedure 1. Check the DTC ͻ Confirm whether the following DTC have been detected B2241:CAN COMMUNICATION B224A:BACKUP CAMERA No Proceed to step 2 Yes If these DTC are detected, proceed to the countermeasure for each DTC

2. Check camera picture at CDI No Pictures Check “Reverse” signal of CAN Network. Blue screen Check the camera system. Proceed to step 3.

126 3. Diagnose which system is failed. ͻ Check connections correctly at CCU (i101) and Camera (Td32). If the connection is loose, connect properly. If not, Proceed to steps.

ͻ Check voltage between pin 3 (Camera Battery) and 4 (Camera GND) at Camera is +6V minimum. Yes Camera is failed. Replace the camera. No CCU or wire-harness is failed. Proceed to next steps.

ͻ Check voltage between pin 27 (Camera Battery) and 26 (Camera GND) at CCU is +6V minimum. Yes Wire-harness is failed. Replace the wire-harness. No CCU is failed. Replace the CCU.

127 Audio/Navigation & Power Amplifier Exchange Component 10䠊Identification and Procedures Within the terms of the Basic New Car Warranty and the one year Replacement Parts Warranty, the Exchange Program provides for replacement of a defective unit from the manufacturer. In the event the vehicle is “New” and “In-stock”, inform the Service Center. A new unit will be supplied rather than a remanufactured unit. If the Service Center is unable to provide a new unit, immediately contact a Subaru Retailer Claims Specialist at 1-866-782-2782 prior to placing an order for further instructions. The replacement of a new unit, other than new units supplied through the exchange program, requires authorization from a Subaru of America, Inc. Retailer Claims Specialist at 1-866-782-2782. An authorization code will be provided and must be included upon claim submission. Vehicles that have been placed in demo service should use exchange units only.

EXCHANGE PROCEDURE FOR ALL EXCHANGE COMPONENTS 1) The defective chassis should remain in the vehicle until the exchange unit is installed. 2) Contact the applicable Service Center with the following information: • Retailer Code • Caller’s Name and Telephone Number • Retailer Name and Address • Claim Number • VIN - All 17 Characters • Subaru Part Number as shown in this bulletin • Date of Vehicle Sale • Customer Complaint • Vehicle Mileage • Customer Last Name At this time, the Service Center will issue an exchange number. It is required that this number be provided upon claim submission. An exchange chassis along with an exchange form will be shipped within 72 hours. If the exchange chassis is not received within 5 days, call the Service Center. Provide the operator with the exchange number when making inquiries. 3) Install the exchange unit as soon as possible upon receipt. Return the defective chassis to the manufacturer within 30 days. Return freight charges may be claimed as sublet, provided the repair was performed under the terms of the Basic New Car Warranty. Copies of the freight invoice should be attached to the repair order. If the exchange unit has not been installed or the failed chassis has not been returned within 30 days, contact the Service Center. Reference the exchange number and explain the circumstances causing the delay. An extension will be granted or the retailer will be instructed to return the exchange unit. Failure to comply will result in a “charge back” to the retailer for the cost of the exchange unit. The retailer must return the failed component in the same approved packaging that the exchange unit arrived in. Harman exchange units arrive with a pre-paid return shipping label. A hard copy of the printout from the on-line order or the Exchange Request Form must be included in the core return package. Failure to use proper packaging could result in a “charge back” for the cost of the exchange unit and shipping. NOTE: • Activation of all subscription based services is the responsibility of the vehicle owner. • Do not disassemble any unit to retrieve a lodged CD prior to returning to the manufacturer. See Section 8.4.9.4 of the Claims Policies & Procedures on-line manual for the policy on returning the CD(s) to the customers. • For the “Audio Out of Warranty Exchange / Repair Program” refer to the Added Security Section 11.2.10 or Policy Adjustment Section 12.6.1 of the Claims Policies & Procedures on-line manual.

128 MANUFACTURERS BY COMPONENT Audio/Satellite DENSO/Denso Ten Service Center is open from 7am-5pm Pacific Time at1-800-237-5413 . The Exchange Fax Form is found on Subarunet/ Service Operations & Technical/ Forms/Downloads/ Denso Ten Online Exchange Instructions. Click on the website address https://www.f10ncs.com Caution: • If swapping an audio system for diagnostic purposes, be sure the DCM remains with the original vehicle or network communications will be severed. • SXM ESN is assigned by VIN. Moving audio units between vehicles will disrupt SXM services.

Audio/Navigation/Satellite DENSO/Denso Ten Service Center is open from 7am-5pm Pacific Time at1-800-237-5413 . The Exchange Fax Form is found on Subarunet/ Service Operations & Technical/ Forms/Downloads/ Denso Ten Online Exchange Instructions. Click on the website address https://www.f10ncs.com

Power Amplifier Harman Kardon: Exchange order requests are to be made via the Web Portal Harman Kardon exchange requests are processed by United Radio. The United Radio Service Center is open from 8am – 8pm Eastern Time at 1-800-448-0944. Exchange units are ordered online using the link found in Subarunet/ Service Operations & Technical/ Forms/Downloads / Harman Kardon Registration Instructions (urdealerservices.com) Ordering Instructions

SATELLITE ACTIVATION INSTRUCTIONS DENSO If you need to perform a warranty exchange on any radio that is factory equipped with a Clarion or DENSO satellite radio, please follow the instructions below. Going through the process will ensure that any fee for the new radio is waived and will ensure your customer continues to receive their satellite radio programming without any interruption of service. Step 1. Call Sirius XM Retailer Support at 1-800-852-9696 and let the agent know you are doing a warranty exchange on a Subaru vehicle. Step 2. Provide the agent with the old Radio ID and ask them to transfer the service on this radio to the new Radio ID. Confirm with the agent that the old Radio ID has been deactivated. (To find the Radio ID, go into satellite radio mode and tune to channel “0”, the Radio ID will display for you, it will be 8 alpha-numeric characters long). Step 3. Confirm which services you are transferring e.g. Audio only or Audio and Traffic. Step 4. Ask the SXM Dealer support agent to send an activation signal to the new radio and confirm the radio is working. Retailers can also perform a signal refresh if necessary by entering in the Radio ID into the following URL, www.siriusxm.com/oemrefresh NOTE: If the unit is inoperative, call Sirius XM for assistance in identifying the existing radio ID number.

129 EXCHANGE NUMBER EXAMPLES AND SERVICE CENTER PHONE NUMBERS FOR AUDIO/NAVIGATION The Audio Exchange Program provides for replacement of a defective Audio/Navigation unit with an exchange unit from the manufacturer. The applicable Service Center for each manufacturer should be contacted and at that time the Service Center will issue an exchange number. It is required that this number be provided upon claim submission. Below are examples of the audio exchange numbers and the telephone number for the Service Center for each manufacturer.

AUDIO EXCHANGE NUMBER EXAMPLES DENSO Exchange Number Example (Claim ID) ...... 9YB000000

AUDIO SERVICE CENTER PHONE NUMBERS AND HOURS OF OPERATION. DENSO 1-800-237-5413 7am-5pm Pacific Time

PACKING SLIP RO NUMBER REQUIREMENT – 2020 LEGACY & OUTBACK MODELS Effective November 1, 2019; all DENSO Cockpit Control Units, Audio and Audio w/Navigation Multimedia Infotainment Systems will require an additional entry of the RO* character string (see image below) from the DENSO/Denso Ten exchange unit “Packing Slip” included with the delivery of every DENSO exchange unit shipped to the Retailer. The RO field is located between the Order Date and Complaint on the Packing Slip. * Please do not confuse this with the Retailer repair order number. The RO number on the DENSO/Denso Ten Packing Slip is a required entry for the Comments Field for a claim submission for an audio exchange. This is in addition to the existing Claim Order/ Audio Exchange Number entry in the Misc. Detail field. BOTH entries will now be required. An example of the RO number on the DENSO/Denso Ten Packing Slip is show below.

130 POWER AMPLIFIER EXCHANGE NUMBER EXAMPLE: Harman Kardon (United Radio) Exchange Number Example..Orders placed prior to 7/9/19 R.A. Number 9MW741 (1 digit 2 letters 3 digits) Harman Kardon (United Radio) Exchange Number Example…Orders placed after 7/9/19 MCO # 1234567890 (Ten Digits – All Numbers)

POWER AMPLIFIER SERVICE CENTER CONTACT INFORMATION AND HOURS OF OPERATION Harmon Kardon (United Radio) 1-800-448-0944 8am-8pm Eastern Time Harman Kardon exchange requests are processed by United Radio. Exchange units are ordered online using the link found in Subarunet/ Service Operations & Technical/ Forms/Downloads / Harman Kardon Registration Instructions (urdealerservices.com) Ordering Instructions

AUDIO/NAVIGATION & POWER AMPLIFIER COMPONENT OUT-OF-WARRANTY EXCHANGE / REPAIR PROGRAM Vehicles outside the terms of the New Car Basic or Parts Warranties may utilize the Audio Exchange/ Repair Program which is to be referenced as an “Out-of Warranty Exchange Program”. Subaru Added Security Gold Plus customers are entitled to this “out-of-warranty” exchange program when the failure meets the terms of the Agreement. The out-of-warranty exchange program is intended to enhance customer satisfaction by providing a prompt exchange with a quality factory serviced audio unit which has been refurbished to the highest standards. All out-of-warranty orders will be subject to Supplier availability. In case of low stock, “in-warranty” orders will take priority over “out-of-warranty” orders. In general, this program is for internal failures and does not include exchanges for damage (spilled liquid, scratches, etc.) Speak with the Audio/Navi. Supplier to determine exchange eligibility. Out of Warranty Exchange Program procedures are outlined below. Please have the following information available when contacting the Service Center. • Retailer Code • Caller’s Name and Telephone Number • Retailer Name and Address • Claim Number • VIN - All 17 Characters • Subaru Part Number as shown in this bulletin • Date of Vehicle Sale • Customer Complaint • Vehicle Mileage • Customer Last Name

DENSO/Denso Ten 1-800-237-5413 • Exchange cores will be shipped UPS Ground or 2nd Day Air within 72 hrs. • DENSO/Denso Ten offers a 1 yr. manufacturer’s warranty on these exchange units • DENSO/Denso Ten will invoice the retailer for the cost of the exchange unit • Shipping charges for return of the core is the responsibility of the retailer • Cores must be returned to DENSO/Denso Ten within 30 days • Delinquent cores will be invoiced to SOA who in turn will debit the retailer • There will be a restocking fee of 20% for all unused returned cores. Retailers will be invoiced by DENSO/Denso Ten and are to make payment directly to DENSO/Denso Ten for this fee.

131 11䠊Troubleshooting

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