LARGE POWER USERS GUIDE

2021

Large Power Users (LPU) Guide Large Power Users (LPU) Guide 1 Who We Are

Uganda’s main electricity distribution company, listed on the Securities Exchange and cross listed on the Nairobi Securities Exchange. We operate a 20 year electricity distribution concession from the Government of Uganda. Following reforms in 1999, Uganda adopted a single buyer electricity sector model, where Uganda Electricity Transmission Company Limited (UETCL) is the System Operator, responsible for purchasing electricity from all Independent Power Producers, import and export of electricity. UETCL is our sole supplier.

As a distributor, we supply electricity to customers, involving operation, maintenance and upgrade of power infrastructure, electricity retail and provision of related services. The Electricity Regulatory Authority are responsible for sector regulation, with their mandate including setting operating standards and appropriate end user tariffs.

Our Our Our Vision Mission Values

Powering To supply our customers Safety communities, business with safe, reliable electricity Customer Service and industry for a through an efficient Integrity prosperous Uganda distribution network and with passionate people, Teamwork while delivering sustainable Innovation shareholder value. 2 Large Power Users (LPU) Guide Large Power Users (LPU) Guide Who Are Large Power Users? (LPUs)

These are categorised as below:

Small and Medium Industrial Supplied at 415V with maximum demand up to 500kVA

Large Industrial Supplied at 11kV or 33kV with maximum demand of 1500kVA Supplied at 11kV or 33kV with average demand exceeding Extra Large Industrial 1500kVA (dealing in Manufacturing) **The electricity network operates at a frequency of 50Hz Where to Apply

Prospective customers can apply through myUmeme online via www..co.ug or Umeme mobile App.

An application can also be made through the nearest Umeme Service Centre during the planning stages of the construction. The Service centre manager will organize a site visit within 3 working days and assess network capacity to support the intended business.

The full list of service centres is on Page 10.

Uganda Investment Authority One Stop Centre (OSC) – Umeme Office

OSC is located at Twed Plaza along Lumumba Avenue in Uganda Investment Authority Office. It was established to enable the local and foreign investors access the services to start up a business. Among the offices/agencies found at OSC is Umeme. Together with the area Umeme offices, the OSC forecasts the load requirements in Industrial parks and liaises with the Engineering teams across the energy sector chain to bridge the network gaps.

Call or Whatsapp us through 0313 360050 for more details

Large Power Users (LPU) Guide Large Power Users (LPU) Guide 3 Requirements for a Connection

Type of Connection Requirements Small Industrial • Certificate of Completion of Internal Wiring • Copy of Certificate of Incorporation (Companies). • Customer identification documents (National ID). Medium Industrial Copy of Proof of Ownership or Tenancy (deeds or tenancy agreement) High Industrial Duly filled wayleaves consent form (where applicable)

**Customer can visit any of our service centers to obtain more information or visit our website. What are Wayleaves? Rights of way acquired by persons/entities who have applied for supply, provision and installation and maintenance of equipment necessary to supply electricity to their premises.

Where a site visit reveals the need for wayleaves, the applicant will be notified in writing. In response, the applicant must provide proof that wayleaves were acquired in writing from affected property owners before a connection can be effected. Umeme will support the applicant with useful technical advice to aid this process. Procedure Prospective customers should notify their local Umeme Service Centre Manager during planning stages. The Service Centre Manager will organise a site visit within 3 working days and assess network capacity to support the intended business.

Following the outcome of the site assessment, the Customer will be advised on the next steps by the Service Centre Manager. An application for electricity by the customer should be addressed to the Service Centre Manager, with a copy sent to the Regional Manager.

The convenient, secure, and easy way to apply for a new electricity connection online

ou can now apply for an Electricity Connection online anytime and anywhere. Simply visit our website httpswww.umeme.co.ugmyumemeonline; select et Connected to apply or download the Umeme App.

Apply and track Get email and SMS the progress of No middlemen your application needed so you notifications on the status online save money of your application

ownload the Umeme App 4 Large Power Users (LPU) Guide Large Power Users (LPU) Guide Our Standard Charges for a Connection Item Amount Inspection Fees Small Industrial 88,500 Medium & Large Industrial 118,000 Security Deposit Small Industrial 200,000 Medium Industrial 1,000,000 Large Industrial 2,000,00 0 Cost of Works (incl Varies depending on material Labour and Transport) requirements.

All payments can be made through the following Banks. Do not make direct payments to any of our staff or contractors. Our Partner Banks:

Standard Chartered, Bank Of Africa, KCB, DFCU Bank, Citi Bank, , Stanbic Bank, Equity Bank, Post Bank, Diamond Trust Bank, , United Bank for Africa, , ABSA Bank, and Bank Of Baroda, NCBA Bank Our Commitment to You

We promise to effect new connections without unnecessary delays to the following timelines:

Site Visit - 3 days

Detailed Survey and Drawings (If - 5 Days applicable)

Quotation - 1 Day

Invoice - 1 Day

Construction and Commissioning - 15 Days

**An invoice will be valid for 30 days from issuance

Large Power Users (LPU) Guide Large Power Users (LPU) Guide 5 Automated Meter Reading (AMR) For Large Power Users

The Automated Meter Reading (AMR) is a technology of remote collection of energy consumption and other meter data to a central location for billing, troubleshooting, and further analysis aimed at improving on the service delivery to its Large Power Users

Web Access

You can view your consumption and load profile data over the internet. Below are the steps through which you can obtain login details.

STEP 01 STEP 02 Download the ill in the form AR Web and email it to Access your respective Agreement Umeme service orm from our centre. website.

STEP 03 our reuest will STEP 04 be reviewed by og into the nline the district AR System and supervisor and if access your approved, you consumption data will be contacted and load profiles. with your login details.

Forms can also be obtained from district offices. Please visit link for details httpswww.umeme.co.ughelpfas 6 Large Power Users (LPU) Guide Large Power Users (LPU) Guide Energy Rebate Framework

DID YOU KNOW? As a customer, you could invest in power line extension undertaken as part of customer connection installations and get compensated for it through Energy Rebates.

The Energy Rebate Framework is an initiative introduced by the Electricity Regulatory Authority to reimburse customers for approved investments in line extensions undertaken as part of customer connection installations. the compensation is undertaken by the licensees (in this case Umeme) over time through offsets of monthly energy billed.

Who is eligible for Energy Rebate?

Industrial customers;

• With maximum demand above 500KVA • Located in an industrial park /any other location approved by ERA • Constructing a network in an area that can connect 10 potential customers within one year of commissioning • Minimum length of network should be 500Metres

Large Power Users (LPU) Guide Large Power Users (LPU) Guide 7 Declining Block Tariff

What is a Declining Block Tariff?

Electricity Regulatory Authority (ERA) has introduced a declining block tariff, which will give opportunity to industrialist customers to enjoy discounted power rates after achieving a defined threshold consumption. Threshold consumption will be set for each customer and any units consumed above the threshold will be charged lower rates.

Who Qualifies?

Declining block tariff will initially be for the industrial customers billing on codes 30 and 40 i.e. Large and Extra-Large Industrial customers.

How will the Declining Block Tariff work?

Industrialists will be allocated individual threshold for electricity consumption and when they hit the target, electricity consumed after the threshold will be sold at discounted rates. As an example, a manufacturer that normally consumes 1,000 units, is given a target to consume 1,200 units and instead consumes 1,300 units. The targeted 1200 units would be charged at normal tariff rates (Block 1 Rates) while the additional consumption (100 units) would be charged lower tariff rates (Block 2 Rates).

8 Large Power Users (LPU) Guide Large Power Users (LPU) Guide Install appropriate medium voltage and low voltage The protection to prevent faults from destabilising a customer’s large portion of the network. role in Install correctly sized reactive compensation equipment or capacitor banks to help maintain a ensuring good voltage profile at the supply point.

a stable Ensure a proper earthing system network

Large Power Users (LPU) Guide Large Power Users (LPU) Guide 9 Service Centers

CENTRAL WEST EAST

Bombo Service Centre, Service Centre, Service Centre, Plot 12, alangala Road, ombo , opposite asaa Police Station Plot 109, Old Market Street omoumeme.co.ug ushenyiumeme.co.ug igangaumeme.co.ug

abalagala Service Centre, ort Portal Service Centre, ina Service Centre, Tirupati Mall, Road, Plot 7, Rukiidi (111) Street Plot 1416, Oboa Road kaalagalaumeme.co.ug fortportalumeme.co.ug inaumeme.co.ug

ampala etro Service Centre, Service Centre, amuli Service Centre, Plot 5, Pilkington Road Plot 10, Main Street Plot 12 atalo Road metroumeme.co.ug hoimaumeme.co.ug kamuliumeme.co.ug

asana Service Centre, abale Service Centre, bale Service Centre, aludo Complex, asana Town Plot 127, abale Road Plot 42, Cathedral Avenue kasanaumeme.co.ug kaaleumeme.co.ug maleumeme.co.ug

itintale Service Centre, asese Service Centre, ukono Service Centre, Plot 243, itintale Plot 39 lock 425, Margarita Road Plot 98102, ampala Road kitintaleumeme.co.ug umeme.co.ug mukonoumeme.co.ug

ireka Service Centre, asaka Service Centre, Service Centre, Lico Holdings uilding, Plot 103 Plot 30, ampala Road Soroti Avenue umeme.co.ug masakaumeme.co.ug sorotiumeme.co.ug

Entebbe Service Centre, barara Service Centre, Service Centre, Plot 26, ampala Road Plot 19, High Street 1a & 1b azaar Street enteeumeme.co.ug mararaumeme.co.ug tororoumeme.co.ug

agyigye Service Centre, ityana Service Centre, ayunga Service Centre, irobwe Road, Magigye Town Plot 39, Road Hospital Lane magyigyeumeme.co.ug mityanaumeme.co.ug kayungaumeme.co.ug

aanankumbi Service Centre, Service Centre, ugai Service Centre, 2nd Floor, Freedom City Mall, Republic Road one Ntenga Road Namasuba, Road rukungiriumeme.co.ug lugaziumeme.co.ug naaumeme.co.ug isoro Service Centre, Service Centre, akulabye Service Centre, Mutanda Road Outa road, NM uilding Nakulabye Plaza, ibuga, Mengo kisoroumeme.co.ug pallisaumeme.co.ug nakulayeumeme.co.ug ubende Service Centre Sironko Service Centre, ateete Service Centre, us Park Road Plot 1, uwalasi View Road, Gamba Plaza, Nalukolongo, muendeumeme.co.ug Sironko Town Council nateteumeme.co.ug sironkoumeme.co.ug Service Centre, tinda Service Centre, High Street, Plot No. 343, azRutHouse Plot 31, Complex iandaumeme.co.ug NORT ntindaumeme.co.ug yantonde Service Centre, aalya Service Centre, yamera Road, Plot 506 ulu Service Centre, uality Shopping Mall, 1st Floor umeme.co.ug Plot 28 Street umeme.co.ug guluumeme.co.ug tungamo Service Centre, Service Centre, Old abale Road, itgum Service Centre, Plot 1064 & 956, ombo Road Town, Plot 87 anan Luwum Road wandegeyaumeme.co.ug ntungamoumeme.co.ug kitgumumeme.co.ug

Wabigalo Service Centre, pigi Service Centre ira Service Centre, Nakasongola road, lock 92, Plot 457, Plot 1 Maruzi Road Wabigalo Trading Center Town Council liraumeme.co.ug waigaloumeme.co.ug mpigiumeme.co.ug asindi Service Centre, iboga Service Centre, Port Road iboga Town, Plot 506, Wamala Road masindiumeme.co.ug kiogaumeme.co.ug 10 Large Power Users (LPU) Guide Large Power Users (LPU) Guide Say no to bribery No sta contractor is allowed to receive money directly on behalf of Umeme.

Call if solicited

Large Power Users (LPU) Guide Large Power Users (LPU) Guide 11 Contact us on the LPU hotline 0313360050 for all inquires

For escalations, contact: The Head of Customer Experience at [email protected] Or The Managing Director at [email protected]

12 Large Power Users (LPU) Guide Large Power Users (LPU) Guide