CMG 2006 December 3rd–8th The Grand Sierra Resort Reno, Nevada

Certified Folder Display Service Stock Photography CMG2006 PRELIMINARY AGENDA

Letter From the CMG2006 General Chair, Shana Bereznay

The Computer Measurement Group invites you to be part of CMG2006, the 32nd International Conference for the Resource Management and Performance Evaluation of Enterprise Computing Systems held by CMG, Inc. The conference brings together industry visionaries, technology experts, practicing engineers, architects and managers to share ideas and experiences in the performance optimization, resource management, and capacity planning fields. Held in Reno, Nevada December 3rd - 8th, 2006 at the Grand Sierra Resort, CMG2006 is your opportunity to engage in an invaluable information exchange.

The Conference Committee’s goal this year is to deliver an outstanding conference with increased educational content and value for your dollar. We want to be your one stop for performance and capacity education. I hope that you will find the conference offerings as exciting as I do and that they will convince you that this is the conference to attend for all of your educational needs.

Highlights of what you can expect at the conference this year are: • CMG has partnered with Pink Elephant to bring you ITIL Foundations training Saturday and Sunday. • A fantastic slate of Sunday workshops including a full day of LINUX training, a full day of zSeries training, sessions on UNIX, on virtualization and much more. • A half day of exhibitor sponsored Monday User Group sessions (MUGs) • The CMG2006 conference will start Monday afternoon with the Keynote speaker and a full compliment of regular sessions. • An outstanding program of submitted papers – the foundation of the CMG conferences. • Poster sessions, a regular in academia, a first at CMG. This is an opportunity to read a paper and discuss it one on one with the author. • An exhibitor technical product training track running alongside the regular conference sessions. These are intended to be technical how to type sessions where you can get the training you need on the products you use every day. • Our exhibitors will be demonstrating their products in the exhibit hall Tuesday through Thursday. You can see and discuss the latest products to make you more successful in your job. • The EXPO Sweepstakes where you can win great prizes just by visiting the participating exhibitors. • Conference within a Conference offerings; APDEX@CMG2006 and Keynote@CMG2006 • PARS (Performance Analyst Relaxation Session) where you can relax, visit with your colleagues, enjoy entertainment, fun and some great food.

As you can see there is a lot going on this year at CMG2006. But wait. There’s more…Your CMG2006 value does not end with the end of the conference week. You will receive a CD of the conference papers and a one-year membership in CMG. This membership includes: • Four issues of the CMG Journal per year • Three issues of the CMG Bulletin per year • Access to the “Members Only” section of the new CMG Web Site • A discount on next year’s conference fee

I am pleased, along with the conference committee to offer you an educational opportunity that is truly unique and affordable. You will have the chance to network with your peers, participate in panels and birds-of-a feather sessions, talk with exhibitors, and hear the best speakers and practitioners in the industry.

This is a week you can’t afford to miss. We look forward to seeing you at CMG2006.

Shana Bereznay CMG2006 General Chair CMG2006 PRELIMINARY AGENDA

The Association of System Performance Professionals

CMG2006 CONFERENCE COMMITTEE AND WHAT IS CMG? 2 BOARD OF DIRECTORS

The Computer Measurement 3 SUBJECT AREA DESCRIPTIONS Group, Inc. is the professional association of technicians 5 KEYNOTE & PLENARY SPEAKERS responsible for the management of computer systems. It is a PROGRAM HIGHLIGHTS volunteer organization whose 8 INVITED SPEAKERS, CMG-T, SOA TUESDAY, VIRTUAL WEDNESDAY, primary mission is the education FOCUS ON ITIL, CONFERENCE WITHIN A CONFERENCE of its members and the advancement of the tools and 14 ACKNOWLEDGEMENTS techniques for computer performance evaluation. 17 SUNDAY WORKSHOPS & SPEAKERS

25 MONDAY USER GROUP MEETINGS CMG2006 SPONSORS 27 CONFERENCE DAILY SCHEDULE

TeamQuest Corporation 34 MONDAY SESSION DESCRIPTIONS

AQM Solutions 36 TUESDAY SESSION DESCRIPTIONS

ASG 39 HOTEL & REGISTRATION FORMS CPT Global Limited 47 WEDNESDAY SESSION DESCRIPTIONS HyPerformix, Inc. 55 THURSDAY SESSION DESCRIPTIONS PerfCap Corporation 63 FRIDAY SESSION DESCRIPTIONS Pink Elephant 67 SESSIONS BY FOCUS AREA CMG acknowledges the ownership of trademarks and registered trademarks 73 EXHIBITOR DESCRIPTIONS that appear in this publication. They are each to be regarded as appearing with 78 VENDOR PRODUCT TRAINING SCHEDULE the appropriate ® or ™ symbols at first mention. 79 GENERAL INFORMATION BOARD OF DIRECTORS AND CONFERENCE COMMITTEE

CMG2006 BOARD OF DIRECTORS

PRESIDENT DIRECTORS CHIEF OF STAFF AUDIO VISUAL Ivan Gelb Kathy Steffens Bill Hubler Gelb Information Systems Corp Martin D. Brake AV Dynamics IBM Global Services ADVISORY COUNCIL CHAIR VICE PRESIDENT Claire Cates Stephen J. Marksamer CMG HEADQUARTERS Cathy Nolan SAS Institute Inc. AETNA Bank of America OFFICE MANAGER Mark Friedman BULLETIN EDITOR Barbara Hazard TREASURER Demand Technology Software Thomas R. Dennison Thomas R. Dennison PROGRAM COORDINATOR Jaqui Lynch David Troxel Mainline Information Systems CORPORATE BOOKEEPER SECRETARY Linda G. Stermer Richard Ralston CONFERENCE COORDINATOR Annette Kakazu LGS Bookkeeping Services Michelle Espiritu Acxiom Humana Inc. Annie W. Shum, Ph.D FOOD & BEVERAGE IT SPECIALIST / PROGRAMMER BEA Systems Hugh Hunt Rob Harrigan Hunt Conference Group Dave Thorn ADMINISTRATIVE ASSISTANT SunGard Computer Services Kathleen Kinnarney

CMG2006 CONFERENCE COMMITTEE

GENERAL CHAIR ASST. AWARDS CHAIR PROGRAM CHAIR SUBJECT AREA CHAIRS Shana J. Bereznay Alan Deepe Michael Salsburg, PhD ACS Perot Systems Unisys Corporation Business Performance Management ASST. GENERAL CHAIR EXHIBIT COORDINATOR ASST. PROGRAM CHAIR Rick Lebsack Jim Mayne Stephen Demmin Linwood Merritt IBM Deerwood Technologies Perot Systems Bank of America Fundamentals / Core Competency FINANCE ONSITE NEWSLETTER BOF COORDINATOR William Jouris Thomas R. Dennison Robert Stinnett Jeffry A. Schwartz Paw Print Studios Carfax, Inc. Unisys Corporation MARKETING Xianneng Shen Veritas Software Martin D. Brake ASST. ONSITE NEWSLETTER CMG-TSM IBM Global Services Steve Clark Michael Salsburg, PhD Hot Topics DHL Express Unisys Corporation Michael Salsburg, PhD CONFERENCE ADVISOR Unisys Corporation John Pilch REGISTRATION COORDINATOR INVITED SPEAKER Network / Internet Performance Capacity Solutions Jerry Rusthoven COORDINATOR Sidney W. Soberman Bank of America Barry Sokolik H W Wilson ADMINISTRATIVE CHAIR Charles Schwab William Jouris SIGNS COORDINATOR Storage Paw Print Studios Dan Schwarz MENTOR CHAIR Charles T. McGavin Jr. University of Wisconsin Hospital Margaret Greenberg EMC Corporation ASST. ADMIN CHAIR Grunberg Haus Trevor Coghlan SIGNS COORDINATOR Unix / Linux Anthony G. Mungal Sun Microsystems Canada Ronald Kaminski SUNDAY WORKSHOPS EMC Corporation Harrahs Inc. Michael S. Recant ACCESS CONTROL MGS Inc. Windows Tom Moulder ASST. SIGNS COORDINATOR Clayton Ching TREX Associates Inc. Thomas C. Kelman VOLUNTEER COORDINATOR Micromuse Commerce Bank Kathy Steffens AWARDS CHAIR zSeries Frank Bereznay Thomas A. Halinski Kaiser Permanente Compuware Corporation 2 3 D ECEMBER• 3-8 ESCRIPTIONS D UBJECT S servers, grid computing, compliance and RFID. Hot Topics (Hot) Hot Topics a preliminary evaluation of hot topics and emerging technologies This subject area introduces and offers Architectures,, blade including but not limited to server consolidation and virtualization, Service-Oriented Network/Internet (Net) implemention of internet-based The internet continues to redefine world-wide commerce. Successful to this There are many aspects and performance. solutions rest in the proper management of capacity (hubs, routers and switches), systems and architectures (DNS, subject, including network components internet-focused applications. etc.) and proxies, redirection, content distribution and delivery, IP, Fundamentals/Core Competency (Core) Fundamentals/Core competency are topics that are the cornerstone to all that the CMG is about. and core Fundamentals performance inssues. Benchmarking and measurement techniques are at the heart of understanding analysis, modeling, forecasting and "what-if" scenarios are an important Given the actual data, contributor to the success of IT enterprise. In addition, core techniques, such as visualization within the key factors to achieving success. reporting are and insightful Storage (Stor) Storage required levels to be a key factor in guaranteeing customer satisfaction and achieving continues Storage NAS, SAN, iSCSi, information is stored, and encompasses This topic is inclusive of wherever of service. Performance tiered storage, the Storage storage virtualization, Fibre Channel, Backup, Recovery, Council and SNIA as well. Windows (Win) Windows in today's of mission critical applications are all part servers and desktop environments Exchange, .NET, tools and applications is a and management of Microsoft's The measurement business organizations. key component of this subject area. Unix/Linux (*nix) has become crucial to large enterprises on various platforms Performance management of Unix including IBM, HP technology is an important platform The rapid adoption of Linux on the Intel and Sun. This subject area covers on enterprise-class installations. to have an impact disrupter that is just starting analysis to management and chargeback. everything, from measurement and zSeries (zOS) of the This environment, inclusive environment . is a complex and ever-changing The IBM mainframe has gone from MVS The operating system has evolved over time. components, and its operating system have also evolved, are still as CICS, IMS, DB2 and Batch such time components, and VM to Z/OS. Long a mission-critical role in mainframe usage. New advanced ever-changing and continue to play Licensing and on Demand, Software Enclave structure, Capacity such as WLM with its components evolution. mainframe’s zAAPs are further examples of the Business Performance Management (BPM) Performance Management Business IT focus of performance beyond the Management (BPM) raises the Business Performance infrastructure the identification, measurement, This includes overall performance of the business. and addresses the (BI), business (KPIs), using business intelligence of Key Performance Indicators analysis and reporting issues, such It also includes corporate governance (BAM) and executive dashboards. activity monitoring SOX and HEPA. as HIPPA, These are the areas of expertise that CMG builds, fosters and is chartered to advance: to advance: and is chartered CMG builds, fosters expertise that the areas of These are 4 P ROGRAM CMG2006 • Reno H IGHLIGHTS CMG2006 ProgramChair Michael Salsburg I lookforwardtoseeing you allinRenoforanexcitingconference. Volunteer Coordinator– Kathy Steffens Invited Speaker Coordinator–BarrySokolik Sunday Workshops Chair–MichaelRecant Mentor Chair–MargaretGreenberg Assistant ProgramChair –LinwoodMerritt impossible. Other thantheSACs,therewereanumberofvolunteers withoutwhomthiseffort wouldhavebeen to comeCMG2006asinvitedspeakers. Starting onJanuary, theSACsandIsearchedindustrytofind35engaging,knowledgeableexperts provided byourtopexperts. All ofthisprogrammingisincludedwithintheconferencefee. “newbies” toourfieldwhoneedaquickstart, CMG2006iswheretheyshouldgofortheirbasictraining, ITIL This year, inadditiontooursubjectareas,weaddedemphasis on • Fundamentals (ShennonShen/BillJouris)–“BacktoBasics” InfrastructurethroughUnixandLinux” • Unix/Linux(Tony Mungal)–“SimplifyingtheIT • Storage (Ted McGavin)– • BPM(RickLebsack)–“Taking PerformanceMeasurementtotheBusinessLevel” Agility” • Hot Topics (MichaelSalsburg/JaquiLynch) –“IT • Windows(ClaytonChing):“Virtualization intheWindowsWorld” • z/OS(Tom Halinski):“ShareandBroadenyourzSeriesKnowledge” Windows. The subjectareas,theirchairsandthemesfor2006are: These submissionsaddressedvariouscomputingplatforms includingzSeries,Unix,Linuxand and therefereeswhohelpedselectbestpapers fromover140submissions. in byallofthemembersProgramCommittee,authorswhoworkeddiligentlyontheirpapers scheduling justafewhoursago. As Ilookovertheschedule,amreallyproudofhardworkput I amhappytotellyouthattheprogramfor CMG Members, We havealsoscheduledover20hoursof basictraining,underthetitleof“CMG-T and Virtualization Michael Salsburg Letter FromtheCMG2006ProgramChair, , sincethesearenewareasofinterestthatyouaskedfor. “Everything youalwayswantedtoknowaboutstorage-butwereafraidask” CMG2006 is now“inthecan”.We finalized thesession Service Oriented Architectures, SM ”. Ifyouknow MONDAY 1:30 PM - 2:30 PM KEYNOTE SPEAKER

Robert Levy BEA Systems EVP & CTO

SOA: A Day in the Era of Composite Applications How Do You Manage and Provide Capacity Planning for Composite Applications

Simply put, “Enabling Flexibility in IT and Flexibility with IT” is the most compelling message in the Service Orientation paradigm shift. Nonetheless, the SOA transformation journey from today’s inflexible and brittle IT is a long and winding road. One of the most daunting challenges to the SOA based agile “nirvana” is the staggering complexity that is a byproduct of traditional one-off, point to point applications integration. The solution? In lieu of today’s frozen monolithic applications, Composite Applications are formed by assembling services to mirror business processes and flexibly adapt to changing business needs on demand. For example, a composite application to process customer orders is an amalgamation of multiple services such as Check_Customer_Status, Verify_Customer_Credit, Lookup_Customer_History, Determine_Product_Availability, Calculate_Shipping_Charges, and Currency_Conversion. These may include both off-the- shelf and internally developed services, but more importantly, shared external 3rd party services hosted beyond the corporate firewalls.

The competitive edge of Composite Applications stems primarily from the flexibility to compose and decompose services derived from applications in real time. As you build up a portfolio of services, you can substantially increase the opportunities to mix and match and configure a wide array of business functionalities, thereby circumventing the traditional long software development cycle. However, you can see how this loosely coupled assembly can lead to “applications” that cross business boundaries. They will likely be federated, running on heterogeneous platforms and hence more challenging to measure, ensure good response, and plan for capacity. This talk will explore the emergence of Composite Applications as business solutions, the implications on today’s IT infrastructure and the criticality of a service oriented management and capacity planning methodology.

Rob Levy is Executive Vice President and Chief Technology Officer of BEA Systems. He leads the company’s efforts to align BEA’s technology vision with its business strategy. He is responsible for developing and implementing technology initiatives within the company and fostering BEA’s commitment to software innovation and open standards.

Previously, he was executive vice president of New Products Strategy, responsible for all aspects BEA’s AquaLogic product lines, including research and development, product management, support, quality assurance, and strategic planning. Rob has over 25 years of experience in leading all aspects of the computer software and services business and a proven track record of running large development organizations.

Prior to BEA, Rob served as senior vice president and chief technology strategist at Computer Associates (CA), where he led CA’s Center for Technology Strategy. He was responsible for defining, articulating and driving the execution of CA’s technology vision and strategy. Previously at CA, Rob was senior vice president of development and brand executive for CA’s CleverPath and AllFusion life cycle management solutions. In that role he was responsible for all aspects of CA’s portal, business intelligence and application life cycle management product lines. He joined CA in 2002 as vice president of development responsible for CA’s Unicenter application and Web infrastructure management divisions.

Previously, Rob served in executive management positions for several start-up ventures including ItemField Inc., a leading- edge XML transformation startup, and Nastel Technologies, a leading middleware management vendor. In addition, he was founder, Chairman and CEO of MQ Tech, Inc., a successful middleware services and consulting company.

Rob also held several management positions at Candle Corporation, where he was responsible for developing product strategies and product development activities for Candle’s Enterprise System Management Automation product line.

5 PLENARY SPEAKER TUESDAY 8:00 AM - 9:00 AM

Gene Leganza Forrester Research VP

How Will SOA Impact IT Practices?

For decades it has been common wisdom in capacity planning and performance management circles that IT needs to be business-driven. In other words, IT’s resources, initiatives and metrics should align with business strategy. In the past, this was much easier said than done given business units’ typical aversion to detailed planning. Over the last five years, economic doldrums drove most organizations to implement formal planning, prioritization, and governance processes, and organizations have significantly matured their planning processes. Meanwhile, service oriented architecture (SOA) has become hot, and effective SOA implementations require a detailed understanding of end-to-end business processes. Business units are coming to rely on IT architects’ sophistication regarding formal analysis processes to take advantage of SOA-enabled technology. The net effect is a trend away from waterfall planning towards an increasing collaboration between business and IT stakeholders.

In addition, the flexibility provided by service-oriented architecture (SOA) enables the continuous optimization of business processes. But the traditional IT organization, which is oriented toward discrete business units and supported by vertically integrated applications, constrains this optimization rather than helps. To be effective, the IT organization must develop an orientation around end-to-end business processes. A number of existing IT roles need to be redefined to ensure that this process orientation is reflected in IT's strategies and plans.

Furthermore, the economic slowdown produced a new emphasis on clearly quantified business value for any resource expenditure. Therefore, IT will be held responsible for establishing the value of SOA and for analyzing tradeoffs in development, future enhancement and integration activity, runtime performance impact, or other areas that can affect the business value of IT investments.

Gene leads Forrester’s government research group, researching best practices in the use of business technology in federal, provincial/state and local governments. Prior to this role, Gene covered IT management issues and was Forrester’s lead analyst for enterprise architecture programs in both the public and private sectors.

Gene has 25 years of IT experience, including application development, system programming, performance management and capacity planning, product strategy, IT management, and enterprise architecture planning. Gene came to Forrester through its acquisition of Giga Information Group. Prior to joining Giga, he was director of capacity planning and infrastructure architecture at John Hancock Financial Services in Boston. Previously, he held senior IT positions at First Data Corporation and Fidelity Investments, as well as development and marketing management positions at BGS Systems (now BMC Software) and Bachman Information Systems (now Sterling Software).

Gene has published papers on various topics and has spoken at local and national Computer Measurement Group, DB2 Users’ Group, and Sybase Users’ Group conferences. He earned a B.A. in

CMG2006 Reno • psychology and music from Wesleyan University in Middletown, Conn.

6 WEDNESDAY 8:00 AM - 9:00 AM PLENARY SPEAKER

Seckin Unlu Intel Corporation Intel Fellow

Performance Validation by Design

Performance validation, evaluation and optimization all depend on measurement capabilities and precision. Recently it has become very difficult to instrument and measure performance indicators at the lowest levels of software. This is due to the bundling of increasing functionality into hardware and software, and the degrading effects caused by add-on measurement hardware and software. The industry trend has been to include instrumentation within products as they are being built, rather than trying to add complex tools after those products are built.

In the 1980’s, there were several attempts to include hardware instrumentation into processors, as part of the design. In the 1990’s, we saw hardware instrumentation included with processors produced in high volumes, and operating systems and development tools took advantage of that instrumentation. These additional capabilities have enabled hardware designers to check their design criteria against end-products, to make sure design assumptions were correct, and software designers to better measure the effects of their algorithms on actual systems, without requiring an EE degree or costly tools.

The future holds even more promise, making the performance validation and optimization process more automated and included in standard off-the shelf processors, rather than requiring pre-production test hardware or specialized test software. Hardware instrumentation has the capability to accelerate the development of more efficient and responsive software programs.

In this presentation, we will look at the history of processor instrumentation, we will provide hints about the futures, and we will give a few examples of what has worked well. We will summarize the benefits that are achievable today and what benefits can be expected in the future.

Seckin Unlu is an Intel Fellow, Software and Solutions Group and director of Systems Performance. Since 1995, he has been responsible for analyzing and improving processor and system performance for mid-range and high-end server and workstation products based on Intel’s processors, chipsets and platforms.

Previously, he was a Senior Software Engineer and focused on systems development using several operating systems including iNDX, Xenix MultiServer, Unix SVR4 and Windows NT. Unlu joined Intel in 1982.

Unlu was awarded the Intel Achievement Award in 1997 for jointly developing the Application Solution Center methodology. He also represents Intel on the Transaction Processing Performance Council (TPC), which develops the industry’s most prevalent processor benchmarks.

In 1979, Unlu received his master’s degree in Computer Science and his bachelor’s degree in Electrical Engineering from the Middle East Technical University (METU) in Ankara, Turkey. Prior to joining Intel, he continued post-graduate studies on database technologies, while working as the Senior System Analyst at the METU Computer Center from 1979 to 1982.

Unlu holds a patent for mutual exclusion for computer systems.

Quick Facts • Responsible for analyzing and improving processor and system performance for mid-range and high-end server and workstation products

• Recipient of the Intel Achievement Award

• Represents Intel on the Transaction Processing Performance Council (TPC)

• 1 patent granted US Patent 5,438,677, Mutual exclusion for computer system, 8/1/1995 7 INVITED SPEAKERS

In addition to the presentations of the technical papers that are in the CMG 2006 Proceedings, a number of luminaries have been invited to discuss their thoughts and findings to CMG attendees. We have scoured the industry to find analysts and technicians that will address the most burning issues that are facing you today. This is the perfect opportunity to hear these speakers in action. Feel free to ask your specific questions during or after the session. The following list identifies these invited speakers.

SESSION SUBJECT AUTHOR TITLE

232 Hot Rob Levy SOA: A Day in the Era of Composite Applications - How Do You Manage and Provide Capacity Planning for Composite Applications 242 Net Catherine H. Liu Performance Monitoring and Reporting for the Edge of the Web: TCP/IP, Routing and Web Transactions 244 Stor Dr. H. Pat Artis Understanding the Performance Implications of MIDAWs 245 *nix Srikanth Gopalaswami A Common Foundational Platform for OpenSource Performance Montoring 254 Stor Dr. H. Pat Artis Workload Characterization Algorithms for Remote Copy 301 Hot Gene Leganza How Will SOA Impact IT Practices? 311 zOS Bonnie K. Baker DB2 for z/OS Performance and Tuning 313 Hot William Malik Performance and Capacity Issues in Service Oriented Architectures (SOA) 314 zOS Glenn R. Anderson WebSphere App Server for z/OS Ver 6 Measurement and Tuning 315 BPM Don D. Chastain Connecting Health of the Business Process with the Health of the IT Services 321 Net Yori Lavi SOA Monitoring & Performance Management Challenges 332 zOS Peggy Zagelow DB2 for z/OS Stored Procedures Performance Hot Topics 333 Hot Brenda M. Michelson Observations from the Field: Tackling the Hard Parts of SOA 342 zOS Kathy Walsh zIIPs and zAAPs - How Special Are They? 343 Core Yori Lavi Managing Performance of Clustered, Load balanced Applications 344 zOS Martin Hubel A Simple Approach to DB2 Index Redesign 345 Hot JP Morgenthal The Three A’s of SOA 401 Hot Seckin Unlu Performance Validation by Design 411 Net Laura J. Knapp Network Performance in Load Balanced World 412 zOS Kathy Walsh The XCF Factor - Performance With A Practical Approach 413 zOS Wendy Mead Outsourcing: 4 ways to avoid buyer’s remorse 415 Win Kenneth Hu Do CPUs Count? Understanding Resource Utilization on Virtualized Systems. 424 *nix Debbie Sheetz Performance Reporting/Modeling for AIX Partitioned Environments 431 *nix Joakim Dahlstedt Java on Bare Metal - Better Resource Control when Running Java on a Hypervisor 432 zOS Peter Enrico Understanding WLM SYSTEM and SYSSTC Service Classes 433 Win Therron Powell Microsoft Virtualization Directions and Roadmap 441 Net Laura J. Knapp End-End Performance Management 442 zOS Glenn R. Anderson Enterprise Workload Manager: What’s the E All About in EWLM? 443 Win Therron Powell Microsoft’s next generation virtualization architectures 453 Win Alex Vasilevsky Optimized Windows Server Virtualization on Xen 503 Net Dr. Cathy A. Fulton Best Laid Plans: Enterprise Network Performance Case Studies and Lessons Learned 533 zOS Christian Schram DB2 UDB for z/OS: Making Friends with the Optimizer 543 BPM Cary V. Millsap Accountability for System Performance 552 Stor Greg Schulz Storage System Update and Review 611 Stor Tom Trainer Storage Virtualization – The No Spin Zone!

8 QUICK START GUIDE

Each year, we have a sizable number of new practioners at CMG. If you are new to CMG, this section should help you pinpoint the sessions that could give you a good grounding in the fundamentals of performance and capacity management. For the first year, we are formalizing CMG fundamentals within a set of training courses we call “CMG-T”.

CMG-T starts with three “core” courses that focus on the basics. These core courses are platform-agnostic, meaning the information applies equally over all computing platforms. These courses are: • The Art and Science of Measurement • Statistics for Performance Analysis & Capacity Planning • Modeling and Forecasting In addition to CMG-TSM courses, there are a number of sessions that present topics at the introductory After the three courses, platform-specific courses are offered: level. Most of these sessions are presented by • Introduction to z/OS Monitoring, Tuning, and the Workload Manager seasoned, experienced professionals. We suggest • Unix/Linux CMG Quick Start Course that you plan your education at CMG2006 using the • Windows System Performance Measurement and Analysis following sessions as your guide.

Finally, a general course on TCP/IP is provided: • Introduction to TCP/IP Performance Management - Part 1

SESSION SUBJECT AUTHOR TITLE

247 BPM Russell A. Rogers A Technology Cost Model for Server Infrastructure Management 256 Core Gregory Dawe Creating a Software Performance Engineering Team - Lessons Learned 316 Core Mark B. Friedman The Art and Science of Measurement - Part 1 322 BPM Denise P. Kalm The Minimum Daily Adult - The Right Metrics & the Wrong Metrics 322 Core Adam Grummitt Six Sensible Steps Towards Implementing ITIL Capacity Management 324 Core Alexander Podelko Load Testing: Points to Ponder 334 BPM Robert E. Chaney The ABCs (or should I say, CASs) of I/T Chargeback 336 Core Ray Wicks Statistics for Performance Analysis & Capacity Planning - Part 1 354 Core James Holtman Back of the Envelope, Rules of Thumb and Little’s Law 416 Core Dr. Michael A. Salsburg Modeling and Forecasting - Part 1 421 zOS Bruce Perkinson Use Trending to Manage Application and System Performance 423 BPM Chris Molloy Virtualization - Inhibitors to Server and Storage Virtualization, and How to Mitigate Them 423 BPM Chris Greco Monitoring, Availability, and . . . Maslow?! 436 Net Nalini J. Elkins Introduction to TCP/IP Performance Management - Part 1 447 Hot Yiping Ding On the Number of Partitions 457 BPM Rich Fronheiser ITIL Capacity Management: More Than Charts Over Coffee 504 zOS Glenn R. Anderson Introduction to z/OS Monitoring, Tuning, and the Workload Manager - Part 1 505 *nix Adrian A. Cockcroft Unix/Linux CMG Quick Start Course - Part 1 506 Win Jeffry A. Schwartz Windows System Performance Measurement and Analysis - Part 1 511 Net Nalini J. Elkins Ten Commandments of TCP/IP Performance 517 BPM Scott A. Chapman An Implementation of a Business Metrics Database 537 BPM Jon McKenzie Beyond System Capacity Planning: Serving a Growing Environment and Customer Base without More Staff 542 Core Brian Johnson The Myth of Memory Utilization on Midrange Systems 544 Net Peter Johnson 10 Steps to Securing Your Web Applications 545 BPM Chris Molloy What Performance and Capacity Management People Need to Know About Finance 547 zOS William L. Shelden, Jr., Ph.D. A Performance Analyst’s Guide to the RMF Type 70 Record 603 Net James H. Baxter Achieving Practical Network Application Impact and Response Time Projections 605 *nix Irvin G. Eiceman AIX System Performance Experiences and Basic Tuning 613 Hot Herb Van Hook The Well-Managed Web Service 615 *nix Peg McMahon The Need for Speed: Simple Tested Techniques to Beef Up Performance of Your Solaris/Oracle Database 623 Core Denise Arruda The Bottleneck Cycle 9 TUESDAY IS SOA DAY

This year, we have put a special focus on the emerging technology of Service-Oriented Architectures (SOA). We originally intended to have a single day dedicated to SOA presentations, but it "grew some". We are starting the CMG Conference with Keynote speaker, Rob Levy, CTO & EVP, BEA Systems, who will deliver the conference-wide presentation, "SOA: A Day in the Era of Composite Applications - How Do You Manage and Provide Capacity Planning for Composite Applications". Tuesday will be filled with relevant presentations addressing SOA, including another conference-wide presentation, this time by Gene Leganza from Forrester Research titled "How will SOA Impact IT Processes?". A number of thought-provoking sessions are planned, including two panels that will be populated by SOA experts. One is a panel representing a new organization called the "The SOA Alliance", while the other is a panel dedicated to real-world issues, "Lessons Learned From Real World SOA".

SESSION SUBJECT AUTHOR TITLE

232 Hot Rob Levy SOA: A Day in the Era of Composite Applications - How Do You Manage and Provide Capacity Planning for Composite Applications 252 Hot Annie Shum Panel: The SOA Alliance 301 Hot Gene Leganza How Will SOA Impact IT Practices? 313 Hot William Malik Performance and Capacity Issues in Service Oriented Architectures (SOA) 321 Net Yori Lavi SOA Monitoring & Performance Management Challenges 333 Hot Brenda M. Michelson Observations from the Field: Tackling the Hard Parts of SOA 335 BPM Dr. Jeffrey P. Buzen Achieving Business Agility with SOA: Governance & SLA Management of Shared Service Ecosystems 345 Hot JP Morgenthal The Three A’s of SOA 355 Hot Annie Shum Panel: Lessons Learned from Real World SOA.

10 VIRTUAL WEDNESDAY

December 6th has been declared as "Virtual Wednesday" for CMG. During this day, experts representing the market leaders in server virtualization will discuss performance implications of virtualization, along with discussions of their future roadmaps. These discussions will be complemented by presentations of "real-world" deployment and lessons learned. Although server virtualization is new to the commodity computer platforms, our members are already benchmarking, analyzing and modeling its performance aspects. The following sessions provide rich content in various areas of virtualization.

SESSION SUBJECT AUTHOR TITLE

253 zOS Dr. Brian K. Wade Effect of Parallel Access Volumes (PAV) Technology on z/VM Guest Disk I/O Performance 414 Win Mark B. Friedman The Reality of Virtualization for Windows Servers 415 Win Kenneth Hu Do CPUs Count? Understanding Resource Utilization on Virtualized Systems. 423 BPM Chris Molloy Virtualization - Inhibitors to Server and Storage Virtualization, and How to Mitigate Them 424 Core James F. Brady Traffic Capacity Testing a Web Environment With Transaction Based Tools 424 *nix Debbie Sheetz Performance Reporting/Modeling for AIX Partitioned Environments 427 Hot Adrian Cockcroft Utilization is Virtually Useless as a Metric! 428 Amichai Lesser Shunra: A Virtual Network Helps IT Staff Predict End User Experience Globally 429 Rich Fronheiser Metron-Athene: Extending Capacity Planning: End to End and Virtualization 431 *nix Joakim Dahlstedt Java on Bare Metal - Better Resource Control when Running Java on a Hypervisor 433 Win Therron Powell Microsoft Virtualization Directions and Roadmap 434 Hot Dr. Neil J. Gunther The Virtualization Spectrum from Hyperthreads to GRIDs 443 Win Therron Powell Microsoft’s next generation virtualization architectures 444 Hot Jie Lu Measuring and Modeling the Performance of the Xen VMM 445 Hot Dr. Anatoliy Rikun Optimization with Service Level Objectives in Virtual Environment 447 Hot Yiping Ding On the Number of Partitions 453 Win Alex Vasilevsky Optimized Windows Server Virtualization on Xen 454 Hot Peter J. Weilnau Real World Adventures in Server Virtualization 455 Hot Dr. Michael A. Salsburg It May Be Virtual, ... But the Overhead Isn’t 541 Mark Cohen CMG Italy - Best Paper: AIX Micro-Partitioning 611 Stor Tom Trainer Storage Virtualization – The No Spin Zone! 621 Stor Kathleen N. Hodge Database Backups Using Virtual Tape Volumes

11 FOCUS ON ITIL

Believe it or not, Information Technology is still in its infancy. We have finally reached a plateau where we see the need to define business processes within IT so that we can achieve repeatable, predictable, high-quality results. These processes have been outlined in the Information Technology Infrastructure Library (ITIL). As performance and capacity management professionals, our activities are captured within the ITIL reference model. Therefore, ITIL is of key importance to every CMG member. Take advantage of the high quality sessions that are provided this year. We offer sessions that explore various facets of ITIL, including automation, lessons learned, its relationship with "Agile Programming", "Six Sigma" and more. A special three-hour seminar, "ITIL Capacity Management Appreciation", is a high quality introduction to ITIL that is rarely available within a conference.

SESSION SUBJECT AUTHOR TITLE

322 Core Adam Grummitt Six Sensible Steps Towards Implementing ITIL Capacity Management 327 Core Martha S. Hays Bringing ITIL® to Life: Automating IT Capacity Management 329 Hot Amy Spellman HyPerformix, Inc.: Automating the Holistic ITIL Capacity Management Process 337 BPM Adam Grummitt ITIL Capacity Management Appreciation Seminar - Part 1 457 BPM Rich Fronheiser ITIL Capacity Management: More Than Charts Over Coffee 529 Adam Grummitt Metron-Athene: Implementing Capacity Management 537 BPM Jon McKenzie Beyond System Capacity Planning: Serving a Growing Environment and Customer Base without More Staff 545 BPM Chris Molloy What Performance and Capacity Management People Need to Know About Finance 551 Hot Charles Hoover ITIL vs. Agile Programming: Is The Agile Programming Discipline Compatible With The ITIL Framework? 553 BPM Rick Lebsack Panel: Measuring Business Performance — Can IT bridge the Chasm?

ITIL FOUNDATION TRAINING COURSE CONDUCTED BY PINK ELEPHANT

Class Description: Based on principles described in ITIL’s Service Support and Service Delivery books, this course focuses on taking a holistic approach to IT Service management through the use of processes, their respective relationships, and workflows. This course also prepares participants for the examination leading to the Foundation Certificate in IT Serice Management, the prerequisite for the Practioner and Service Manager levels of ITIL certification.

Class Objectives: Participants will understand how ITIL processes can improve IT operations. In particular, participants will: • Understand ITIL’s five operational processes, single funtion, and five tactical processes • Comprehend the main activities of each process • Be aware of key ITIL definitions • Understand the scope and operation of an ITIL compatible Service Desk • Be prepared to take the Foundation Certificate in IT Service Management examination

This two day class is being offered on Saturday and Sunday December 2nd & 3rd, see the registration form details.

12 CONFERENCE WITHIN A CONFERENCE

KEYNOTE@CMG2006 - TUESDAY 9:15 AM - 5:15 PM

Web Performance Management Today Building and maintaining effective online business applications demands a systematic commitment to delivering levels of quality that can be measured and managed. This effort touches every phase of the application lifecycle — site design, application development, testing, systems management, and network management. Companies must address many related management and technical issues, including: • What level of performance do our customers really expect? • How can we match, even stay ahead of, the competition? • How will we prepare for our next big sales event (or season)? • How will we measure site and application responsiveness? • How will we know when our customers experience a drop in service levels? • How do we diagnose and fix problems quickly? • How will we monitor, quantify, and report on our success? Tackling these issues systematically involves a set of activities that are collectively called Web performance management or service level management (SLM). Technologies and best practices in this area have evolved rapidly over the past ten years. Based on their experiences working with many major online businesses, experts from Keynote Systems will provide an update on the situation today, and discuss the latest trends and directions.

SESSION AUTHOR TITLE

31A Chris Loosley Fundamentals of Web Performance Management 32A Donald Foss Testing Web Applications: Can You Cope With Success? 33A Shawn White Monitoring Applications Worldwide: Behind the Scenes in Network Operations 34A Chris Loosley Rich Internet Applications: Design, Measurement, and Management Challenges 35A Chris Loosley Panel: Online Business: Emerging Trends and Technologies

APDEX@CMG2006 - THURSDAY 8:00 AM - 5:15 PM

The Application Performance Index (Apdex) is a numerical measure of user satisfaction with enterprise application performance that shows how effectively IT investments support business objectives. Apdex is an open standard that is managed by the Apdex Alliance as an IEEE-ISTO program (see www.apdex.org). It provides the simplest language by which businesses and IT departments can discuss requirements, set expectations, and define operating agreements.

Peter Sevcik, Apdex Alliance Executive Director, will lead a full day symposium on application performance management and how Apdex links IT and business goals. Speakers will provide practical information on how to implement and improve Apdex reports. Conference attendees will learn about the technologies and processes that make applications perform well, and they will learn how to apply Apdex methodology to measure and assess performance in a business context.

The day is split into two major themes: technology in the morning followed by process in the afternoon. The program will also serve as the first Apdex users meetings. Anyone who is planning, experimenting, or managing applications using the Apdex method is encouraged to attend.

SESSION AUTHOR TITLE

50A Peter Sevcik Defining Performance and the Apdex Standard 51A Peter Sevcik Applying Apdex to Your Enterprise 52A Peter Sevcik Tools to Measure and Improve Performance 53A Peter Sevcik The Apdex Management Process 54A Peter Sevcik Case Studies Using Apdex 55A Peter Sevcik Open Meeting of the Apdex Alliance

13 14 A CKNOWLEDGEMENTS CMG2006 • Reno Thomas Halinski Ankur Hajare Neil Gunther Stephen Guendert Margaret Greenberg Jose Gonzalez Jonathan Gladstone Richard Gimarc Alex Gilgur Ivan Gelb Mark Friedman Ellen Friedman Rosemary Fleming Eugene Fernando Alan Deepe Carl DePasquale Florin David Neil Coleman Adrian Cockcroft Steve Clark Marina Cismas Giuliano Casale Marty Brake Gerard Bonin Mel Boksenbaum Paul Billick Shana Bereznay Frank Bereznay Tom Bell Joe Bell Ian Baldwin Ken Baker Referees CMG2006 Volunteer Coordinator Kathy Steffens work, thisconferencewouldnotoccur! Thank youvery, verymuch!! chairs andmonitorswhowillworksessionsduringtheconference:Withoutyourassistance andhard Editorial ReviewBoardmemberswhowillhaveeditedacceptedpapers, andontotheon-sitesession who havereviewedsubmittedpapers, tothementorswhoworkedso hard withpotentialauthors,to have volunteeredtheirassistance inmakingtheup-comingconference a success.Fromthereferees The CMG2006ProgramCommitteewishestoextendahugethankyouthefollowingindividualswho Sam Nokes Christian Nielsen Anthony Mungal Edna Morrison Chris Molloy Serg Mescheryakov Linwood Merritt Christopher Merrill Christopher Mellgren David Melinkoff Peg McMahon Jon McKenzie Charles McGavinJr. Steve Marksamer Jaqui Lynch Henry Liu Charles Letner Rick Lebsack Michael Knych Thomas Kelman Larry Kayser Mary Karlins Denise Kalm Bill Jouris Peter Johnson Brian Johnson William Huebsch Dale Hsu Jim Horne James Holtman Warren Hayward Patrick Hayes James Yaple Jack Woolley Lloyd Williams Ken Williams Mark Watson Rudy Waldner David Thorn Thomas Tegtmeier Shanti Subramanyam Jules Stollak Henry Steinhauer Kathy Steffens Daniel Squillace Elizabeth Somers Barry Sokolik Sidney Soberman Connie Smith Annie Shum Jane Shipman Shennon Shen Peter Sevcik Jeffry Schwartz Charles Savage Michael Salsburg Debi Ray Rick Ralston Anil Rahate Edward Rabinovitch Odysseas Pentakalos Tim Norton Cathy Nolan 15 D ECEMBER• 3-8 CKNOWLEDGEMENTS A Alla Piltser Angela Ragin Richard S. Ralston Greg L. Rogers David Roucek Gerald N. Rusthoven Nancy A. Sabatini Charles Savage J. Shah Yogesh Jane L. Shipman Soberman Sidney W. Barry N. Sokolik Elizabeth A. Somers Kathy J. Steffens Robert Stinnett Thorn David C. Dan Wagner Rudy J. Waldner Mark Walusimbi Mark H. Watson Jack B. Woolley William Z. Zahavi Anthony G. Mungal G. Anthony Ralston Richard S. Schwartz Jeffry Thorn David C. James Yaple Gerald N. Rusthoven Charles Savage Charles Savikas J. Shah Yogesh Shum, Ph.D Annie W. Soberman Sidney W. Barry N. Sokolik Kathy J. Steffens Robert Stinnett Sutton Leslie F. Tegtmeier Thomas W. Dan Wagner Mark Walusimbi Mark H. Watson Jack B. Woolley Warren Hayward Warren Holtman James P. Jim Horne Karl J. Jackson Brian M. Johnson Peter Johnson S. Joshi Rupa Thomas C. Kelman Michael L. Knych Gregory A. Korbecki Chandra Lanka Mong Lee Wen Jie Lu Kevin I. Martin Peg McMahon Sylvain E. Mercier Mukund Mohan Junaid Mohiuddin Chris L. Molloy Edna B. Morrison Catherine S. Nolan Patterson Robert F. Barry R. Pieper Karl J. Jackson Brian M. Johnson Peter Johnson S. Joshi Rupa Chandra Lanka Jie Lu Peg McMahon Sylvain E. Mercier Mukund Mohan Junaid Mohiuddin Edna B. Morrison Catherine S. Nolan John Parkes Patterson Robert F. Barry R. Pieper Richard S. Ralston Greg L. Rogers Neil Gunther Mario Jauvin Joshi S. Rupa Denise Kalm Mong Lee Wen Jaqueline A. Lynch Marksamer Stephen Joseph L. Babcock Ron S. Barclay Thomas E. Bell PhD Frank M. Bereznay Shana J. Bereznay Klaus Bergmann Paul Billick Mel Boksenbaum Martin D. Brake David K. Bush Claire S. Cates Fernando Gene P. Shawn J. Fichter Ellen M. Friedman Fronheiser Richard W. Ivan L. Gelb Ralph L. Gifford Richard L. Gimarc Jonathan Gladstone Margaret R. Greenberg Guendert Stephen Ph.D. Neil J. Gunther, Thomas A. Halinski Session Monitors Ron S. Barclay Frank M. Bereznay Shana J. Bereznay Sunil Bhatt Mel Boksenbaum Gerard J. Bonin Martin D. Brake David K. Bush Clark Steve Pat Cyr Shawn J. Fichter Ellen M. Friedman Fronheiser Richard W. Jonathan Gladstone Margaret R. Greenberg Thomas A. Halinski Rick Hunter Session Chairs Mentors Ian CE. Baldwin Frank Berezenay Nalini Elkins Mark Friedman Ivan L. Gelb Margaret Greenberg Guendert Stephen 16 A CKNOWLEDGEMENTS CMG2006 • Reno James P. Holtman Stephen Guendert Margaret R.Greenberg Jonathan Gladstone Richard L.Gimarc Ralph L.Gifford Ivan L.Gelb John Gebhardt Shawn J.Fichter Alan Deepe Florin David Steven Crowl Steve Clark Marina Cismas Claire S.Cates Giuliano Casale David K.Bush Martin D.Brake Gerard J.Bonin Mel Boksenbaum Shana J.Bereznay Frank M.Bereznay Thomas E.BellPhD Joe E.Bell Ian CE.Baldwin Baker Ken A. Editorial ReviewBoard Jie Lu Wen MongLee William Jouris Ellen M.Friedman Claire S.Cates Mel Boksenbaum Sunil Bhatt Access Control Catherine S.Nolan Christian G. Nielsen Anthony G. Mungal Edna B.Morrison Chris L.Molloy Mukund Mohan Linwood Merritt David F. Melinkoff Jon McKenzie Charles T. McGavin,Jr. Kevin I.Martin Stephen J.Marksamer Lynch Jaqueline A. Henry Liu Chandra Lanka Michael L.Knych Thomas C.Kelman Mary Karlins Denise P. Kalm William Jouris Rupa S.Joshi Brian M.Johnson Maryann Jessen Karl J.Jackson Rick Hunter William J.Huebsch Charles Savikas Richard S.Ralston Rahaman S.M. Ataur Robert F. Patterson John Parkes Catherine S.Nolan Sylvain E.Mercier James Yaple Jack B.Woolley Kenneth D.Williams Mark H.Watson Mark Walusimbi David C. Thorn Shanti Subramanyam Joan Stone Jules S.Stollak Robert Stinnett Henry Steinhauer Kathy J.Steffens Daniel J.Squillace Somers Elizabeth A. Barry N.Sokolik Jane L.Shipman Yogesh J.Shah Schwartz Jeffry A. Charles Savage Gerald N.Rusthoven Christopher Roessler Richard S.Ralston Edward Rabinovitch Bernard R.Pierce Odysseas I.Pentakalos, Ph.D. Tim R.Norton Jack B.Woolley Mark Walusimbi Robert Stinnett Jane L.Shipman Yogesh J.Shah 17 D ECEMBER• 3-8 ORKSHOPS W UNDAY S CHEDULE S 7:30 AM –8:30 AM 8:30 AM – 12:00 PM 1:00 PM – 4:30 PM 12:00 PM – 1:00 PM ORKSHOP W UNDAY Please note that each workshop is only Please note that presented once and will not be repeated. presented once ORKSHOPS W ORKSHOPS W CMG2006 S CMG2006 ORNING FTERNOON REAKFAST UNCH Morning Workshops M L Robert Stinnett The Right Information for the Right People George Spalding ITIL IT Service Management Process Model ITIL’s An Introduction To 101: Jaqui Lynch Linux Performance Tuning Chris Loosley Applications for Web Load Testing Peter Enrico z/OS WLM Check Up Robert Andresen Monitoring Linux Hands-on Lab Dr. Boris Zibitsker Dr. for Multi-tier Parallel Processing Environment Proactive Performance Management Workshops Afternoon Kathy Walsh zPCR Hands On Lab Susan Schreitmueller Allocation - Managing your Enterprise through Dynamic Resource Virtualization Dr Odysseas Pentakalos the Enterprise Service Bus Architecture and Service Oriented Services, Web Mark Friedman Application Scalability and Performance .NET Framework Microsoft Adrian Cockcroft & Mario Jauvin Adrian Cockcroft and Bundled Tools Performance Management with Free B A SUNDAY WORKSHOPS

Robert Andresen Adrian Cockcroft MQSoftware Inc. eBay Inc Mario Jauvin Afternoon only Independant Consultant

Morning only

Monitoring Linux Hands-on Lab Performance Management with Free and Bundled Tools

Linux is gaining interest as a solution across Computer system and Network performance data collection, analysis, many hardware platforms: x86 based machines, modelling and capacity planning on any platform using bundled utilities Sun and Apple proprietary hardware and IBM and freely available tools such as Orca, BigBrother, OpenNMS, Nagios, zSeries platforms. But once applications are Ganglia, SE Toolkit, R, MySQL and PDQ. ported to an open source operating system what options are available to monitor their Overview: Capacity planning and performance management tools have performance and availability? This in-depth been commercially available for many years. A new generation of freely hands-on lab will provide the unique opportunity available tools provide data collectors and analysis packages. As the for you to learn while doing and covers native underlying computer platforms and network devices have evolved, they Linux solutions for monitoring performance and have added improved data sources and have bundled free data collecting statistics for capacity planning. We will collectors. Several open source and freeware projects have sprung up look at tools ranging from real-time monitors to collect and display cross-platform data, and with the advent of highly through those that can build a database of functional free statistics and modelling packages comprehensive historical system performance. Students will analysis, modelling and archival storage can now be assembled. Free need to bring a at least a Pentium laptop with at and bundled tools are of special interest to sites with very diverse mixes least 128Meg of memory that can boot from the of systems, very large sites where licensing costs become prohibitive, CDROM. A bootable Knoppix CD will be provided and sites replacing a few large single systems with many more low cost to do the workshop exercises. Knoppix will make horizontally scaled systems. no changes to the laptop. Adrian Cockcroft - formerly at Sun for many years, well known author Updated to use Knoppix 5.0 and the 2.6 Linux and presenter. Now at eBay. kernel. New topics include KSysGuard, ntop, mrtg, nmap, Ethereal and IPTraf. Mario Jauvin - formerly at Nortel, now an independent consultant

Recommended audience: Linux beginners through intermediate

Robert Andresen is a Systems Engineer with MQSoftware. He has been working in performance management and monitoring for several software companies since 1997. He has been working with Linux since 1995. He is a co- author of the IBM Redbook: Linux on IBM @server zSeries and S/390: System Management. He holds a degree in Mathematics from the Illinois Institute of Technology. At MQSoftware he supports Q Pasa! and Q Nami!, which provide business transaction assurance and middleware management. His areas of expertise include UNIX/Linux, Windows, Websphere MQ, Message Broker, z/OS, CICS, DB2, and Networking.

18 SUNDAY WORKSHOPS

Peter Enrico Mark Friedman Enterprise Performance Demand Technology Software Strategies, Inc. Morning only Afternoon only z/OS WLM Check Up Microsoft .NET Framework Application Scalability and Performance

This Sunday workshop is a great opportunity to The Microsoft .NET Framework is a comprehensive set of application roll up your sleeves and get some real work done development and deployment technologies that is tightly integrated with while learning more about the z/OS Workload a broad range of Microsoft server software products, including the IIS Manager. Web Server and MS SQL Server, This one day workshop focuses on During this Sunday workshop, Peter Enrico will the scalability and performance of .NET Framework applications, from teach you some simple and advanced WLM design, development, testing through to deployment. It relies heavily on service definition and WLM measurement case studies showcasing examples of real world .NET Framework analysis through hands-on exercises. These applications. WLM analysis exercises are targeted to help you clean and tune your WLM service definition. Using the discipline of Performance Engineering as a conceptual Through these exercises, you are sure to learn framework, the workshop features a variety of practical techniques to more about the z/OS workload manager. Think of assist enterprise application architects, senior developers, and system this workshop not just as instruction, but as a and database administrators with responsibility for designing, building, period of time set aside to actually analyze real and deploying .NET Framework applications that will meet or exceed data. your organization’s performance requirements. The workshop will focus on the architecture of.NET Framework applications, concentrating on Peter will bring to the workshop sample service ASP.NET web forms and ADO.NET data-driven design and definitions and measurement reports to give you development, and the use and interpretation of the measurement data some real-world doing a WLM analysis. You can that is available for .NET applications. get additional, immediate value from this workshop if you bring some of your own data to Mark Friedman is the founder and President of Demand Technology analyze during the session. If you think you might Software, headquartered in Naples, FL. The company develops tools be interested in attending this workshop during for Windows performance monitoring and capacity planning. He is the CMG week, please send an email to Peter Enrico author of the Windows Server 2003 Performance Guide, a volume in ([email protected]) for data the Windows Server 2003 Resource Kit, published by Microsoft Press gathering instructions so that you can come in 2005. His earlier book, Windows 2000 Performance Guide, was prepared to spend time analyzing your own data. published by O’Reilly Associates in February, 2002.

Peter Enrico, of Enterprise Performance Mr. Friedman's experience in commercial Information Technology Strategies, Inc. has strong and diverse spans twenty-five years with Fortune 100 corporate data centers, experience with the zArchitecture platform, and a government, hardware vendors and commercial software houses. His solid background in the many z/OS areas of z/OS previous experience includes senior technical and management roles performance including WLM, Sysplex, at Datacore Software, Landmark Systems, Morino Associates, and WebSphere, J2EE architecture. StorageTek. He is a recognized expert in computer performance and storage management. He was a regular contributor to Enterprise Peter teaches seminars on a wide array of Systems Journal and is in demand to speak at Computer Measurement performance and tuning topics including z/OS, Group, SHARE, GUIDE, Storage Management User Groups, the RAID Parallel Sysplex, WLM, USS, WebSphere, J2EE, Advisory Board, and meetings of other professional organizations. MQ, and much more. All classes have drawn great praise from many customers and Mr. Friedman's training seminars, lectures and published work are corporations. highly regarded for their technical quality and depth, and he is esteemed for his ability to communicate complex technical topics in More information about Peter Enrico, his class plain, concise terms. He holds a Master's degree in Computer Science. descriptions and schedules, please visit He was the recipient of the Computer Measurement Group’s www.epstrategies.com. prestigious A. A. Michelson lifetime achievement award in 2005.

19 SUNDAY WORKSHOPS

Chris Loosley Jaqui Lynch Keynote Systems Mainline Information Systems

Afternoon only Afternoon only

Load Testing for Web Applications Linux Performance Tuning

For any business, a poorly performing online application can drive away customers. For online retail businesses, reputations can be made Linux is becoming more pervasive in many or destroyed during the holiday season, or other important times of the datacenters, whether it be as appliances, test year when the application is in demand. For these reasons, it is vital to servers or full-blown production systems. Linux know the capacity and scalability of an online application, and proper is being run on everything from the desktop to the load testing is the best way to acquire this knowledge. mainframe and we, as performance tuning specialists, need to be able to manage and plan As a result, almost everyone does some kind of testing to see how their for Linux systems. Web site and online applications behave under peak loads. Yet many of these tests, in-house or outsourced, still produce misleading results, This workshop will introduce the UNIX systems causing a company to either underestimate or overestimate a site’s administrator to Linux and will also cover some of capacity. The results are either excess costs, or lost revenues. the concepts and free tools for monitoring and managing performance on LINUX systems. It will This tutorial will discuss how to avoid common problems that severely provide a guideline for how to diagnose and fix affect the realism and accuracy of so many Web site load tests, performance problems in that environment. including: Rules of Thumb will also be provided. • Failure to objectively quantify the volumes and mixes of site traffic to be tested For over 28 years, Jaqui has been responsible • Unrealistic emulation of user behavior as the traffic load for projects across multiple platforms, including grows and site responsiveness slows down mainframes and UNIX/LINUX systems. From • Inadequate testing of the capacity of the site’s Internet 1991 till May 1999, Jaqui worked at Boston connectivity College as the Manager of Systems Services. Jaqui spent 4 years freelance consulting on UNIX This tutorial will explain the various factors that contribute to the and Performance and Capacity Planning and responsiveness of Web applications, and discuss rigorous, systematic, now works for Mainline Information and repeatable ways to measure and test Web sites. This proven Systems as a Senior Systems Engineer focusing approach to measurement and testing allows companies to collect on pSeries and Linux. realistic, useful, and reliable data about their site’s capacity and scalability. Jaqui has been involved in CMG since 1988 when she was a founding member of the New Chris Loosley is the Sr Director for SLM Technologies at Keynote Zealand CMG group. She was the President of Systems Inc. He has over 30 years experience in performance CMG in 2004 and 2005. engineering and service level management.

At IBM, Chris worked as a developer on the first releases of IMS/VS and DB2, specializing in performance measurement and tuning. For Codd and Date, he taught the first public classes on DB2 performance. As a founding partner of Database Associates, he taught seminars worldwide on client/server and distributed systems. Since 1999, he has specialized in the performance of Web-based applications.

20 21 D ECEMBER• 3-8 ORKSHOPS W UNDAY S Susan Schreitmueller IBM Morning only Virtualization - Managing your Virtualization Dynamic Enterprise through Resource Allocation gain insight into IBM's Attendees will of the four IBM Engine on each Virtualization IBM System X, I, SYSTEM hardware platforms: P session will explore the framework This Z. and will lay a for virtualization technologies and availability. foundation for virtualization and and Methodologies for increasing productivity for linking utilization along with ideas goals will infrastructure performance to business and its Availability be presented and discussed. virtualization role in building a foundation for and capacity along with performance tuning session will disciplines will be examined. Our round table-type close with a participant necessity of discussion on how to position the and performance teams as IT strong capacity to meeting business goals. becomes vital Consulting I/T Susan Schreitmueller is a Sr. She joined IBM 10 years ago with IBM. Specialist in IBM as a professional hire, specializing Susan has been a system's AIX. System p and z and she administrator on IBM System p, i, and specializes in resource management and system's management. She travels extensively for to customer locations and has a passion mentoring new hires and working to create a cohesive technical community that shares information at IBM and with IBM's clients. Morning only Dr Odysseas Pentakalos Dr Odysseas International, Inc. SYSNET Odysseas Pentakalos is Chief Technology Officer Technology Chief is Odysseas Pentakalos of SYSNET International, Inc., where he focuses consulting services with on providing his clients performance management of computer systems and architecture of large distributed systems. He holds a Ph.D. in Computer Science from the University of Maryland. He has published dozens proceedings and in conference of papers journals, is a frequent speaker at industry conferences and is the co-author of the book Windows 2000 Performance Guidethat is can be reached Odysseas published by O'Reilly. at [email protected]. This workshop will provide an introduction to This workshop will provide an introduction Architectures Service Oriented Services, Web by will start and the Enterprise Service Bus. We basic building Services and its describing Web of Web reviewing the current state After blocks. we will discuss the SOA Services in the industry, relationship to Web architectural model and its of the workshop we will Services. In the last part focus on the concept of an Enterprise Service Services to create a Bus, how it builds on Web applications. fabric for integrating disparate Web Services first appeared on the scene in Services first appeared on Web then have quickly gained 2000 and since Almost every Fortune momentum in the industry. Services in has incorporate Web 500 company their IT are using strategy and small companies to integrate into the supply chains Services Web Services Web Soon after of their larger partners. talking to gain traction, people started started Architecture (SOA) as about Service Oriented for achieving being the key architectural pattern an agile IT that enables ease of infrastructure of an integration. More recently the concept on Web Enterprise Service Bus, which builds Architecture, Services and a Service Oriented problem of has emerged as the solution to the application distributed and heterogenous integration. Web Services, Service Oriented Services, Web the Enterprise Architecture and Service Bus SUNDAY WORKSHOPS

George Spalding Robert L. Stinnett Pink Elephant CARFAX, Inc.

Afternoon only Afternoon only

ITIL 101: An Introduction To ITIL’s IT Service The Right Information for the Right People Management Process Model People get lost in data, and too much data can be worse than The OGC (Office of Government Commerce) in the UK not having any at all. All too often technical people forget that developed the IT Infrastructure Library (ITIL®) in the mid management only wants to know the high-level details, and 1980s. Put simply, ITIL is a series of books that outline a not the exact numbers for each component of a system. The comprehensive set of best practices for IT Service same applies to people throughout the entire company. Management. The guidance provided in the books is Customer service may only be interested in knowing is the relevant to all organizations: public or private, large or small, website up or down, they don’t need to know which process centralized or distributed. is broken that is caused the website to be down.

Already, numerous IT organizations worldwide have already Dashboards allow you to take technical data and present it to improved the credibility and effectiveness of their IT management and other non-IT personnel in an easy-to-read operations by using this best practice framework. manner. It allows them to focus on the system they care about, giving them the data they need to know without In this three-hour workshop, George will outline the eleven overwhelming them with details. key ITIL service delivery and support disciplines, and how they relate to each other and to wider business issues. He In this workshop we’ll walk you through creating a dashboard will also explain how ITIL provides guidance for: system to help display data to management personnel. By using open-source tools and showing you how to connect up • Improved quality of service provision to backend systems we’ll design a simple, easy to use • Improved bottom line dashboard that you can use as a springboard for your own • Cost justifiable service quality dashboard project. • Service that meets business, customer and user demands CD’s will be handed out with all the tools used, as well as the • Documented roles and responsibilities complete sample dashboard project. • Integrated, centralized processes • Ties to ISO9000, and in 2006 the new ISO20000 A 30-something computer analyst from mid-Missouri who spent most of his early career working in the mainframe Key learning objectives for attendees include: world of COBOL and IMS and now finds himself trapped in a Windows/Unix world doing capacity planning and • General introduction to the ITIL framework automation. He’s an avid book reader as well as an • Overview of ITIL service support and delivery processes automotive enthusiast. More often than not his evenings are • Better understanding of IT service management best spent either browsing eBay for that steal of a deal car or practices outside tinkering on his own cars.

George Spalding is one of North America's most insightful and engaging IT service management and support experts. In addition to his decade-long commitment to improving the industry, George spent several years as a consultant to the White House on technical presentations and White House conferences. He also coordinated technical presentations for members of the President's cabinet, the Smithsonian Institution, and the Federal Bureau of Investigation. George has also achieved ITIL's IT Service Manager Certification and was recently selected by the Office of Government Commerce (OGC) as an author for the next version of ITIL.

22 SUNDAY WORKSHOPS

Kathy Walsh Dr. Boris Zibitsker IBM BEZ Systems

Morning only Morning only

zPCR Hands On Lab Proactive Performance Management for Multi-tier Parallel Processing Environment Capacity Planning has never faced as many challenges as seen today on IBM System z9 Hands on Workshop on Performance Prediction and Proactive processors. These large processors have the Performance Management for Multi-tier Parallel Processing ability to support 60 different LPARs running Environments traditional z/OS workloads, like CICS and IMS, and new workloads, like zLinux and Websphere. Target Audience z/OS itself now supports 32 CPs in an LPAR and can be run with specialty processors like the An intensive hands onworkshop for performance management zAAP which runs z/OS Java based workloads, professionals who would like to learn how to build and apply and the new IBM System z9 zIIP which runs z/OS analytical models to proactively manage the performance of Enclave SRB based workloads. Add to this mix applications in multi-tier environments including Web Logic and the capacity issues from using other specialty Web Sphere Application Servers as well as DB2 UDB ESE, Oracle CPs like an IFL used to run zLinux environments, 10g RAC and Teradata parallel processing Database Servers. and ICFs used to run Coupling Facility partitions. Objective This workshop will introduce you to the methods IBM uses to describe processor capacity for IBM During the workshop you will learn how to build and apply analytical System z9 and IBM zSeries processors. We will models to predict the impact of growth in workload volume and discuss the use of LSPR data and the ability to database size, as well as the impact of implementing new easily use the LSPR data via a new tool, free applications and upgrading hardware. from IBM, called zPCR. This hands-on lab will provide attendees with a copy of zPCR and You will load our Excel spreadsheet with exercises to your several different capacity planning scenarios will notebook computer covering data aggregation, workload be taught using the tool. Attendees are expected characterization, building simple analytical queueing network to bring their own laptops on which to run the models, and applying modeling results to justify performance exercises. Whether planning a processor management and capacity planning recommendations migration or just changing your LPAR configurations learn how to use zPCR to At the end of the workshop you will summarize results and prepare understand the capacity impacts of the change. a report with capacity management recommendations.

Kathy is an internationally recognized speaker Dr. Boris Zibitsker is the Founder, CTO and Chairman of BEZ Systems. and author on the zSeries platform. With He is responsible for research and development of predictive extensive experience consulting on the use, performance modeling technology. deployment, performance and management of z/OS environments Kathy is a sought after expert Boris and his colleagues have developed proactive performance on the management of large System z9 management tools which are used by many Fortune 100 companies to environments. She has written numerous articles plan, manage and control performance of applications based on very on z/OS performance and on capacity planning large databases incorporating parallel processing. Dr. Zibitsker has approaches for large mainframe environments. consulted with many of the largest enterprises in the world and taught She is the team leader of the performance team seminars in North America, Europe, Africa and Asia. at IBM's Washington Systems Center.

23 24 25 D ECEMBER• 3-8 ESCRIPTIONS PM PM PM PM PM PM PM & D PM PM PM PM PM PM PM EETING M OLLOWING F - 3:00 - 2:30 - 5:15 - - 12:00 - 12:00 - 12:00 - 12:00 - 12:00 - 12:00 - 12:00 - 12:00 - 1:30 - 1:30 - 12:00 EETINGS AM PM PM PM PM AM PM PM USINESS M AM AM AM AM AM AM AM B 7:30 9:00 1:00 1:30 3:00 6:00 12:30 12:30 MMEDIATELY ROUP G CHEDULE S ROUPS SER G U CHEDULE ESSION S SER S ONDAY U ONDAY EETING M EETING EETING M ELCOMING AND ONDAY M M , , / W M EETING M OUNCIL HAIRS RIENTATION C FFICERS O ESSION O EETING EGIONAL & C S M R CMG2006 M CMG2006 ROUPS FFICERS S ’ G O DVISORY TTENDEE ESSIONS A A PEAKER S ONITORS SER USINESS S M U B IME RESIDENT NTERNATIONAL I -T P ONDAY NNUAL EYNOTE ESSION ICE ECHNICAL IRST NTERNATIONAL AQMSolutions, Inc. 8:00 PARS I M TeamQuest CorporationTeamQuest 8:00 MVS Solutions Inc.SAS Institute Inc. 7:30 7:30 Compuware CorporationISM (the Information Systems Manager) 7:30 7:30 BMC Software 7:30 A K T F I S V MONDAY USER GROUP MEETINGS & DESCRIPTIONS

AQMSolutions, Inc. MVS Solutions Inc. Suite 1100 28 State Street Boston, MA 02108 8300 Woodbine Avenue 4th Floor Markham, L3R9Y7 Phone: 1-617-875-4214 Fax: 1-866-878-9274 ONT Canada www.aqm-solutions.com Phone: 905-940-9404 Fax: 905-940-5308 www.mvssol.com The TriTune and APC for TriTune User’s Group will provide an update on the evolution of InTune and APC for InTune to the enhanced products You’re invited to the 15th annual ThruPut Manager CMG User Group TriTune and APC for TriTune. TriTune and APC together now constitute the session, to be held from 8:00 am to 1:00 pm. We can promise you a half day market’s most powerful solution for Automated Application Quality & of ThruPut Manager ‘how to’ sessions and technical news, especially Performance Management. The product update for TriTune will focus on the feedback on our first implementations of the Automation Edition, as well as new functional enhancements, incl. Java under WebSphere, DB2 DDF, and a chance to meet and talk to other ThruPut Manager users. All our DB2 Stored Procedures Support. The product update for APC will focus on customers are invited to meet with Jose Danobeitia, the chief architect of the new features APC CICS SMF Feature, APC Server SMF Spooling and ThruPut Manager, Nancy and Martin for an interesting day of discussions on Job Query. The group will then review all existing enhancement requests for ThruPut Manager now and in the future. To reserve your space please TriTune and prioritize these. Case studies and customer testimonials as well contact Martin Wills at 905 940 9404 or email [email protected] as a question and answer session will conclude the User Group session. SAS Institute Inc. BMC Software 100 SAS Campus Drive Cary, NC 27513 2101 City West Blvd. Houston, TX 77042 Phone: 919-531-0324 Fax: 919-531-9441 Phone: 713-918-3609 Fax: 713-918-3460 www.sas.com www.bmc.com SAS invites you to attend our Monday User Group Dec. 4 from 8 a.m. to 12 p.m. Hear how SAS customers use SAS® IT Management Solutions to Join BMC Software for the 8th Annual Performance Conference at CMG create and deliver real IT intelligence. SAS experts will share insights on the 2006. next generation of SAS IT intelligence solutions. Join us and learn how SAS IT Management Solutions enable you to align IT delivery with business Gain insight into the latest market trends and learn how BMC solutions can demands and attain the IT intelligence you need to optimize performance, help you optimize costs, virtualize your resources and control IT complexity capacity, service and profitability through: in your data center. APC is the place to meet new contacts, connect with old friends, and increase your knowledge to be more successful in today’s * The creation of an integrated and enterprisewide IT data mart. demanding business climate. www.bmc.com/apc * Sophisticated analysis of IT data mart measurements. * Advanced analytic reporting, Web-based IT intelligence, and on- demand reporting capabilities. Compuware Corporation * A wide range of integrated SAS products that advance The Power to One Campus Martius Detroit, MI 48226 Know®. Phone: 800-521-9353 www.compuware.com TeamQuest Corporation Compuware is hosting a Strobe user group on Monday, December 4, 2006. One TeamQuest Way Clear Lake, IA 50428 This informative briefing will show you the latest advances in Strobe and Phone: 641-357-2700 Fax: 641-357-2778 ways to improve Application Performance Management (APM). Learn how www.teamquest.com other Strobe users are improving their performance, and hear from industry expert Bonnie Baker on the latest information about performance tuning Join TeamQuest at its annual CMG Users Meeting on Monday Dec. 4. Gain DB2 applications. In addition, you will have the opportunity to ask insight into the trends, issues and solutions of capacity planning, Compuware professionals specific product questions and share performance management, IT Service Optimization (ITSO) and how experiences with other Compuware product users. TeamQuest Performance Software can complement your ITIL efforts.

Real-world examples will be discussed by TeamQuest technical staff, ISM (the Information Systems Manager) product managers and engineers that will provide the information needed to One Bethlehem Plaza 8th Floor Bethlehem, PA 18018-5784 increase ROI and decrease TCO. Phone: 610-865-0300 Fax: 610-868-6277 www.perfman.com TeamQuest Performance Software helps organizations meet IT service levels while minimizing infrastructure costs and mitigating risks. TeamQuest ISM’s PerfMan® performance and capacity management solutions provide solutions are focused on ITSO, a process supported by tools aimed at sophisticated, yet easy-to-use tools and services to manage even the most optimizing the planning and delivery of IT services. complex IT environments more efficiently and effectively. Improve your IT optimization efforts at the TeamQuest Users Group Meeting Clients join ISM each year at CMG to meet other users, interact with Dec. 4. PerfMan designers and developers, learn about new PerfMan features, and discuss general capacity and performance management issues.

A general session with information for all will be followed by dual-track sessions (z/Architecture & Windows / VMware / UNIX / Linux).

If you’d like to attend ISM’s 2006 User Group Meeting, please pre-register at our website: http://www.perfman.com/CMGregistration

26 27 LANCE

-G D ECEMBER• 3-8 A - T A ONFERENCE C LANCE -A-G T A ESSIONS S ESSIONS ESSIONS S ESSIONS S ESSIONS S S

EDNESDAY ONDAY HURSDAY RIDAY UESDAY ONFERENCE • T • F • M • T • W C MONDAY, DECEMBER 4TH AT-A-GLANCE

TIME SESSION SUBJECT AUTHOR TITLE

1:30 PM 232 Hot Rob Levy SOA: A Day in the Era of Composite Applications - How Do You Manage and Provide Capacity Planning for Composite Applications 3:00 PM 242 Net Catherine H. Liu Performance Monitoring and Reporting for the Edge of the Web: TCP/IP, Routing and Web Transactions 3:00 PM 243 zOS Ned A. Diehl Measurement and Modeling of DB2 zIIP Workloads 3:00 PM 244 Stor Dr. H. Pat Artis Understanding the Performance Implications of MIDAWs 3:00 PM 245 *nix Srikanth Gopalaswami A Common Foundational Platform for OpenSource Performance Montoring 3:00 PM 246 Core Richard Gimarc Quantitative Techniques to Improve Your Application Profile 3:00 PM 247 BPM Russell A. Rogers A Technology Cost Model for Server Infrastructure Management 4:15 PM 252 Hot Annie Shum Panel: The SOA Alliance 4:15 PM 253 zOS Dr. Brian K. Wade Effect of Parallel Access Volumes (PAV) Technology on z/VM Guest Disk I/O Performance 4:15 PM 254 Stor Dr. H. Pat Artis Workload Characterization Algorithms for Remote Copy 4:15 PM 255 Net Dr. Jozo J. Dujmovic Evaluation and Comparison of Search Engines Using the LSP Method 4:15 PM 256 Core Gregory Dawe Creating a Software Performance Engineering Team - Lessons Learned 4:15 PM 257 Win Dr. Insung Park Core System Event Analysis on Windows Vista

SUBJECT AREAS BPM = Business Performance Management Net = Network / Internet Core = Fundamentals / Core Competency Stor = Storage Hot = Hot Topics *nix = Unix / Linux zOS = zSeries Win = Windows

28 TUESDAY, DECEMBER 5TH AT-A-GLANCE

TIME SESSION SUBJECT AUTHOR TITLE

8:00 AM 301 Hot Gene Leganza How Will SOA Impact IT Practices? 9:15 AM 311 zOS Bonnie K. Baker DB2 for z/OS Performance and Tuning 9:15 AM 312 Core Robert E. Chaney Measuring DDF Capacity and Performance 9:15 AM 313 Hot William Malik Performance and Capacity Issues in Service Oriented Architectures (SOA) 9:15 AM 314 zOS Glenn R. Anderson WebSphere App Server for z/OS Ver 6 Measurement and Tuning 9:15 AM 315 BPM Don D. Chastain Connecting Health of the Business Process with the Health of the IT Services 9:15 AM 316 Core Mark B. Friedman The Art and Science of Measurement - Part 1 9:15 AM 317 Core Dick Arnold A Nifty Little Technique for Finding the Trancodes that Caused A Performance Problems 9:15 AM 319 TBD CPT Global Limited: Implementing Sustainable Operational Management Cost Reductions 9:15 AM 31A Chris Loosley Keynote Systems: Fundamentals of Web Performance Management 10:30 AM 321 Net Dr. Curtis Hrischuk A Tutorial on SIP Application Server Performance and Benchmarking 10:30 AM 321 Net Yori Lavi SOA Monitoring & Performance Management Challenges 10:30 AM 322 BPM Denise P. Kalm The Minimum Daily Adult - The Right Metrics & the Wrong Metrics 10:30 AM 322 Core Adam Grummitt Six Sensible Steps Towards Implementing ITIL Capacity Management 10:30 AM 322 Core Carol M. Petroski Case Study of Modeling Performance in a Politically Charged Environment 10:30 AM 323 zOS Stephen R. Guendert Designing and Managing FICON Inter-Switch Link Infrastructures 10:30 AM 324 Core Alexander Podelko Load Testing: Points to Ponder 10:30 AM 325 Stor Edward L. Tretel Forecasting Database Disk Space Requirements: 10:30 AM 325 Stor James A. Yaple Benchmarking Storage Subsystems at Home Using SPC Tools 10:30 AM 325 Stor James A. Yaple Can You Afford Low Cost Storage? 10:30 AM 326 Core Mark B. Friedman The Art and Science of Measurement - Part 2 10:30 AM 327 Core Martha S. Hays Bringing ITIL® to Life: Automating IT Capacity Management 10:30 AM 328 TBD Captell Developments: Capacity Reporting - automated, accurate and affordable 10:30 AM 329 Amy Spellman HyPerformix, Inc: Automating the Holistic ITIL Capacity Management Process 10:30 AM 32A Donald Foss Keynote Systems: Testing Web Applications: Can You Cope With Success? 1:30 PM 331 John Watson UKCMG - Best Paper: Experiences in Capacity Management of Shared UNIX Infrastructure 1:30 PM 332 zOS Peggy Zagelow DB2 for z/OS Stored Procedures Performance Hot Topics 1:30 PM 333 Hot Brenda M. Michelson Observations from the Field: Tackling the Hard Parts of SOA 1:30 PM 334 BPM Robert E. Chaney The ABCs (or should I say, CASs) of I/T Chargeback 1:30 PM 335 BPM Dr. Jeffrey P. Buzen Achieving Business Agility with SOA: Governance & SLA Management of Shared ... 1:30 PM 336 Core Ray Wicks Statistics for Performance Analysis & Capacity Planning - Part 1 1:30 PM 337 BPM Adam Grummitt ITIL Capacity Management Appreciation Seminar - Part 1 1:30 PM 338 Tony Hughes ASG: Focus on Success - What’s New in ASG-TMON DB2 V4.0 - V4.1 1:30 PM 339 Joel Goldstein Responsive Systems: Tuning your DB2 System with the Buffer Pool Tool for DB2 1:30 PM 33A Shawn White Keynote Systems: Monitoring Applications Worldwide: Behind the Scenes in Network ... 3:00 PM 341 *nix Tony Mungal Panel: Unix/Linux in the new Infrastructure 3:00 PM 342 zOS Kathy Walsh zIIPs and zAAPs - How Special Are They? 3:00 PM 343 Core Yori Lavi Managing Performance of Clustered, Load balanced Applications 3:00 PM 344 zOS Martin Hubel A Simple Approach to DB2 Index Redesign 3:00 PM 345 Hot JP Morgenthal The Three A’s of SOA 3:00 PM 346 Core Ray Wicks Statistics for Performance Analysis & Capacity Planning - Part 2 3:00 PM 347 BPM Adam Grummitt ITIL Capacity Management Appreciation Seminar - Part 2 3:00 PM 34A Chris Loosley Keynote Systems: Rich Internet Applications: Design, Measurement, and Management ... 4:15 PM 351 Net Garland Kan Softswitch Testing 4:15 PM 352 zOS Thomas A. Halinski Panel: DB2 Q&A 4:15 PM 353 BPM Oliver E. Cole ARM Using Eclipse TPTP 4:15 PM 354 Core James Holtman Back of the Envelope, Rules of Thumb and Little’s Law 4:15 PM 355 Hot Annie Shum Panel: Lessons Learned from Real World SOA. 4:15 PM 356 Core Ray Wicks Statistics for Performance Analysis & Capacity Planning - Part 3 4:15 PM 357 BPM Adam Grummitt ITIL Capacity Management Appreciation Seminar - Part 3 4:15 PM 35A Chris Loosley Keynote Systems: Panel: Online Business: Emerging Trends and Technologies WEDNESDAY, DECEMBER 6TH AT-A-GLANCE

TIME SESSION SUBJECT AUTHOR TITLE

8:00 AM 401 Hot Seckin Unlu Performance Validation by Design 9:15 AM 411 Net Laura J. Knapp Network Performance in Load Balanced World 9:15 AM 412 zOS Kathy Walsh The XCF Factor - Performance With A Practical Approach 9:15 AM 413 zOS Wendy Mead Outsourcing: 4 ways to avoid buyer’s remorse 9:15 AM 414 Win Mark B. Friedman The Reality of Virtualization for Windows Servers 9:15 AM 415 Win Kenneth Hu Do CPUs Count? Understanding Resource Utilization on Virtualized Systems. 9:15 AM 416 Core Dr. Michael A. Salsburg Modeling and Forecasting - Part 1 9:15 AM 417 BPM Igor A. Trubin System Performance Management by Exception, Part 6 9:15 AM 418 Pete Weilnau ISM: Automating Capacity Management Reporting with PerfMan 9:15 AM 419 Hot Unknown Unknown VMWare Invited Speaker 10:30 AM 421 zOS Bruce Perkinson Use Trending to Manage Application and System Performance 10:30 AM 421 zOS Rich Olcott Dials for an PM Dashboard: Velocity’s Missing Twin, and Quantifying Surprise 10:30 AM 422 Core Suhas Sudheendra Approach to Build Performance Model for a Web-Based System from its Application Server Logs 10:30 AM 422 Win Jeffry A. Schwartz Utilizing Performance Monitor Counters to Effectively Guide Windows and SQL Server Tuning Efforts 10:30 AM 423 BPM Chris Molloy Virtualization - Inhibitors to Server and Storage Virtualization, and How to Mitigate Them 10:30 AM 423 BPM Chris Greco Monitoring, Availability, and . . . Maslow?! 10:30 AM 424 Core James F. Brady Traffic Capacity Testing a Web Environment With Transaction Based Tools 10:30 AM 424 *nix Debbie Sheetz Performance Reporting/Modeling for AIX Partitioned Environments 10:30 AM 425 Stor Dave Wagoner Bertha: A Benchmark Tool for High-Performance Storage Subsystems 10:30 AM 425 Stor David Raften Remote Copy 100 km testing 10:30 AM 426 Core Dr. Michael A. Salsburg Modeling and Forecasting - Part 2 10:30 AM 427 Core Dr. Dominique A. Heger A Cohesive Framework to Quantify Computer Systems Assurance 10:30 AM 427 Hot Dr. Dominique A. Heger Grid Technology – Vision, Architecture, and Node Capacity Considerations 10:30 AM 427 Hot Adrian Cockcroft Utilization is Virtually Useless as a Metric! 10:30 AM 428 Amichai Lesser Shunra: A Virtual Network Helps IT Staff Predict End User Experience Globally 10:30 AM 429 Rich Fronheiser Metron-Athene: Extending Capacity Planning: End to End and Virtualization 1:30 PM 431 *nix Joakim Dahlstedt Java on Bare Metal - Better Resource Control when Running Java on a Hypervisor 1:30 PM 432 zOS Peter Enrico Understanding WLM SYSTEM and SYSSTC Service Classes 1:30 PM 433 Win Therron Powell Microsoft Virtualization Directions and Roadmap 1:30 PM 434 Hot Dr. Neil J. Gunther The Virtualization Spectrum from Hyperthreads to GRIDs 1:30 PM 435 Stor Mark Friedman Storage Performance Measurement Panel 1:30 PM 436 Net Nalini J. Elkins Introduction to TCP/IP Performance Management - Part 1 1:30 PM 437 Core Robert D. Andresen Build a Home Computer Lab, Change Your Life and Save the Earth. 3:00 PM 441 Net Laura J. Knapp End-End Performance Management 3:00 PM 442 zOS Glenn R. Anderson Enterprise Workload Manager: What’s the E All About in EWLM? 3:00 PM 443 Win Therron Powell Microsoft’s next generation virtualization architectures 3:00 PM 444 Hot Jie Lu Measuring and Modeling the Performance of the Xen VMM 3:00 PM 445 Hot Dr. Anatoliy Rikun Optimization with Service Level Objectives in Virtual Environment 3:00 PM 446 Net Nalini J. Elkins Introduction to TCP/IP Performance Management - Part 2 3:00 PM 447 Hot Yiping Ding On the Number of Partitions 4:15 PM 451 TBD CMG Australia - Best Paper 4:15 PM 452 zOS Ivan L. Gelb Panel: zSeries Performance Q & A 4:15 PM 453 Win Alex Vasilevsky Optimized Windows Server Virtualization on Xen 4:15 PM 454 Hot Peter J. Weilnau Real World Adventures in Server Virtualization 4:15 PM 455 Hot Dr. Michael A. Salsburg It May Be Virtual, ... But the Overhead Isn’t 4:15 PM 456 Net Nalini J. Elkins Introduction to TCP/IP Performance Management - Part 3 4:15 PM 457 BPM Rich Fronheiser ITIL Capacity Management: More Than Charts Over Coffee

30 THURSDAY, DECEMBER 7TH AT-A-GLANCE

TIME SESSION SUBJECT AUTHOR TITLE

8:00 AM 501 TBD CMG AE (Austria and Eastern Europe) - Best Paper 8:00 AM 502 Core Dr. Charles A. Letner Getting to Know Your Production Response Time 8:00 AM 503 Net Dr. Cathy A. Fulton Best Laid Plans: Enterprise Network Performance Case Studies and Lessons Learned 8:00 AM 504 zOS Glenn R. Anderson Introduction to z/OS Monitoring, Tuning, and the Workload Manager - Part 1 8:00 AM 505 *nix Adrian A. Cockcroft Unix/Linux CMG Quick Start Course - Part 1 8:00 AM 506 Win Jeffry A. Schwartz Windows System Performance Measurement and Analysis - Part 1 8:00 AM 507 Core Jim Horne The LOWE Down on Capacity Planning 8:00 AM 50A Peter Sevcik Apdex: Defining Performance and the Apdex Standard 9:15 AM 511 Net Nalini J. Elkins Ten Commandments of TCP/IP Performance 9:15 AM 512 Core Amy C. Spellmann The Roadmap for Full Lifecycle Performance Engineering 9:15 AM 513 Stor Bruce McNutt Cache Management of Competing I/O Workloads 9:15 AM 514 zOS Glenn R. Anderson Introduction to z/OS Monitoring, Tuning, and the Workload Manager - Part 2 9:15 AM 515 *nix Adrian A. Cockcroft Unix/Linux CMG Quick Start Course - Part 2 9:15 AM 516 Win Jeffry A. Schwartz Windows System Performance Measurement and Analysis - Part 2 9:15 AM 517 BPM Scott A. Chapman An Implementation of a Business Metrics Database 9:15 AM 51A Peter Sevcik Apdex: Applying Apdex to Your Enterprise 10:30 AM 521 Core Frank M. Bereznay Did Something Change? Using Statistical Techniques to Interpret Service and Resource Metrics. 10:30 AM 522 Hot Robert E. Ritchie Performance Tuning and Resource Management in Java Applications 10:30 AM 522 BPM Charles Hoover A Methodology For Determining Response Time Baselines 10:30 AM 522 Hot Dipto Chakravarty Security and Compliance Incident Response 10:30 AM 523 Core Dr. Xianneng Shen Panel: The Scalability Challenge - Methods to Cope with Scalability 10:30 AM 524 zOS Glenn R. Anderson Introduction to z/OS Monitoring, Tuning, and the Workload Manager - Part 3 10:30 AM 525 *nix Adrian A. Cockcroft Unix/Linux CMG Quick Start Course - Part 3 10:30 AM 526 Win Jeffry A. Schwartz Windows System Performance Measurement and Analysis - Part 3 10:30 AM 527 BPM Chris Molloy The Future of Peformance Management and Capacity Planning 10:30 AM 527 BPM John Yennie ARMing the Enterprise 10:30 AM 528 TBD Compuware Strobe: Application Performance Management for the Mainframe 10:30 AM 529 Adam Grummitt Metron-Athene: Implementing Capacity Management 10:30 AM 52A Peter Sevcik Apdex: Tools to Measure and Improve Performance 1:30 PM 531 Net Mark W. Johnson Instrumentation and Analysis of Web Transactions in a Large Multi-Tier Banking Services Application 1:30 PM 532 Hot Dr. Bernard Domanski Ever Feel As If The World Is Passing You By? Wanna Catch Up Fast? 1:30 PM 533 zOS Christian Schram DB2 UDB for z/OS: Making Friends with the Optimizer 1:30 PM 534 Core Peter Johnson Java Performance Analysis 301 1:30 PM 535 BPM Scott A. Chapman Adding Value to Performance Management with Business Metrics 1:30 PM 536 BPM Sam Nokes Application of Supply Chain Mechanisms to an On Demand Operating Environment 1:30 PM 537 BPM Jon McKenzie Beyond System Capacity Planning: Serving a Growing Environment and Customer Base ... 1:30 PM 53A Peter Sevcik Apdex: The Apdex Management Process 3:00 PM 541 Mark Cohen CMG Italy - Best Paper: AIX Micro-Partitioning 3:00 PM 542 Core Brian Johnson The Myth of Memory Utilization on Midrange Systems 3:00 PM 543 BPM Cary V. Millsap Accountability for System Performance 3:00 PM 544 Net Peter Johnson 10 Steps to Securing Your Web Applications 3:00 PM 545 BPM Chris Molloy What Performance and Capacity Management People Need to Know About Finance 3:00 PM 546 Hot Dr. Odysseas I. Pentakalos Performance Evaluation of Java Persistence Frameworks 3:00 PM 547 zOS William Shelden Jr., PhD A Performance Analyst’s Guide to the RMF Type 70 Record 3:00 PM 54A Peter Sevcik Apdex: Case Studies Using Apdex 4:15 PM 551 Hot Charles Hoover ITIL vs. Agile Programming: Is The Agile Programming Discipline Compatible With The ITIL Framework? 4:15 PM 552 Stor Greg Schulz Storage System Update and Review 4:15 PM 553 BPM Rick Lebsack Panel: Measuring Business Performance — Can IT bridge the Chasm? 4:15 PM 554 Net Sidney W. Soberman Panel: Performance at the Edge of the Web 4:15 PM 555 BPM Dr. Thomas E. Bell Measuring and Projecting Power for High Density Computing 4:15 PM 556 zOS Steven R. Hackenberg CICS Open Transaction Environment And Other TCB Performance Considerations 4:15 PM 557 Core Linda J. Carroll The Straight Capacity Line 4:15 PM 55A Peter Sevcik Apdex: Open Meeting of the Apdex Alliance 5:15 PM 5PC Multiple Speakers Poster Sessions 31 FRIDAY, DECEMBER 8TH AT-A-GLANCE

TIME SESSION SUBJECT AUTHOR TITLE

8:00 AM 601 Stor Mel Boksenbaum Panel: Storage Performance Council Update 8:00 AM 602 Core Margaret A. Churchill Forecasting + Modeling: A Partnership to Predict and Prevent Capacity Bottlenecks 8:00 AM 603 Net James H. Baxter Achieving Practical Network Application Impact and Response Time Projections 8:00 AM 603 Net Paolo Cremonesi Identifying Network Failures and Evaluating Link MTBF from Utilization Logs 8:00 AM 604 BPM Jon E. Schmidt Managing Financial Systems: The Peak Experience 8:00 AM 605 *nix Irvin G. Eiceman AIX System Performance Experiences and Basic Tuning 8:00 AM 605 *nix Timothy P. Cook Out-of-the-box Performance of OLTP on High-end Servers - A Comparison of File Systems & Configuration 8:00 AM 606 Core Dr. Henry H. Liu Applying Queuing Theory to Optimizing the Performance of Enterprise Software Applications 8:00 AM 607 Core Robert Hamilton A Practical Approach to a Processor Migration Capacity Analysis 9:15 AM 611 Stor Tom Trainer Storage Virtualization – The No Spin Zone! 9:15 AM 612 Core Dr. James Bouhana Active Baselining in Passive Data Environments 9:15 AM 613 Hot Herb Van Hook The Well-Managed Web Service 9:15 AM 614 Net Jeff Fried Performance and Quality Monitoring for Interactive Voice Services Using the CPL 9:15 AM 615 *nix Peg McMahon The Need for Speed: Simple Tested Techniques to Beef Up Performance of Your Solaris/Oracle Database 9:15 AM 616 Core Todd R. Bourne An Internet Business Capacity Model - More Tiers, Less Tears! 9:15 AM 617 BPM Gregory V. Caliri Performance Reporting in the 21st Century - Changes in Scope and Direction 10:30 AM 621 Stor Kathleen N. Hodge Database Backups Using Virtual Tape Volumes 10:30 AM 622 zOS Tom Moulder The Effect of Distribution and Correlation Statistics on the DB2 Optimizer 10:30 AM 623 Core Denise Arruda The Bottleneck Cycle 10:30 AM 624 Core Todd Schmitter Encouraging Wider Use of Performance Metrics through Web Technologies 10:30 AM 624 Core Alex Gilgur Apriori Evaluation of Data and Selection of Forecasting Model 10:30 AM 625 Net Mike Tsykin Measurement of Transaction-Based End-To-End Response Time in Un-Armed Environments 10:30 AM 626 Core Rico Mariani Performance Signatures: A Qualitative Approach to Dependency Guidance 10:30 AM 627 BPM Mark M. Maccabee Transaction Processing using J2EE Application: Performance with Tens of Millions of Users

32 33 D ECEMBER• 3-8 ESCRIPTIONS D No Paper * SESSION TYPE EGEND ESSION L S ESCRIPTION D Company Company , , ESSION S Company , following the conference: www.cmg.org/membersonly Co-Author Co-Author Author Abstract.... * Session Handouts may be available on the CMG website SESSION NUMBER NUMBER PAPER DAY TIME - END TIME START Title SUBJECT AREA PLATFORM ESCRIPTIONS D ESSION S 34 M ONDAY

CMG2006 • Reno S ESSIONS EWR/NENTNoPaper 3:00PM-4:00 MONDAY NETWORK/INTERNET PAPER 6524 SESSION 242 methodology. criticality ofaserviceorientedmanagementandcapacity planning infrastructureandthe business solutions,theimplicationsontoday’s IT This talk willexploretheemergenceofComposite Applications as challenging tomeasure,ensuregoodresponse,andplanforcapacity. federated, runningonheterogeneousplatforms andhencemore “applications” thatcrossbusinessboundaries. They willlikelybe However, youcanseehowthislooselycoupled assemblycanleadto circumventing thetraditionallongsoftware developmentcycle. configure awidearrayofbusinessfunctionalities,thereby can substantially increasetheopportunitiestomixandmatch applications inrealtime. As youbuildupaportfolio ofservices, you the flexibilitytocomposeanddecomposeservicesderivedfrom The competitiveedgeofComposite Applications stemsprimarilyfrom corporate firewalls. importantly, sharedexternal3rdparty serviceshostedbeyondthe include bothoff-the-shelf andinternallydevelopedservices,butmore Calculate_Shipping_Charges, andCurrency_Conversion. These may Lookup_Customer_History, Determine_Product_Availability, services suchasCheck_Customer_Status, Verify_Customer_Credit, application toprocesscustomerordersisanamalgamationofmultiple changing businessneedsondemand.Forexample,acomposite assembling servicestomirrorbusinessprocessesandflexiblyadapt monolithic applications,Composite Applications areformedby applications integration. The solution?Inlieuoftoday’s frozen NoPaper complexity thatisabyproductoftraditionalone-off, pointto basedagile“nirvana”isthestaggering challenges totheSOA isalongandwindingroad.Oneofthemostdaunting and brittleIT transformationjourneyfromtoday’s inflexible Nonetheless, theSOA compelling messageintheServiceOrientation paradigm shift. andFlexibilitywithIT”isthemost Simply put,“EnablingFlexibilityinIT Systems Rob Levy, BEA Composite Applications 1:30PM-2:30 PM MONDAY and ProvideCapacity Planningfor Applications -HowDo You Manage DayintheEraofComposite SOA: A TOPICS HOT PAPER 6406 SESSION 232 network long-termgrowthobjectives. not onlytheshort-termproblems,but alsoprepare to meetenterprise Web transactionperformancecan provide valuableinputtoaddress routesand networks, TCP/IP analysis ofmainframe-based TCP/IP presentation willdemonstratehowsuperiordata collectionand bottleneck, onlytohaveitmove to someotherresource. The network. Itiscounter-productiveto simply eliminateaperformance there arealwayspotentialperformance bottleneckselsewhereinthe problem. Mostnetworkshavealimitedsetofsharedresourcesand for informationandthenexactlywhattolookinorderresolvethe there isaresponsetimeissue,theuserneedstoknowwherelook management ofenterprisenetworksextremelychallenging.When near zerodowntime. These ever-increasing demandsmakethe Internet technologies.Usersdemandmoreandfunctionality, with Burgeoning mission-criticalapplicationsareheavilydependenton Catherine H.Liu, AES Transactions TCP/IP, Routing andWeb Reporting fortheEdgeofWeb: Performance Monitoringand NON-SPECIFIC NON-SPECIFIC TRG NoPaper 3:00PM-4:00 MONDAY Implications ofMIDAWs Understanding thePerformance STORAGE PAPER 6502 SESSION 244 ZSERIES will resultfromimplementation. DDFwillbetheprimaryfocus. configurations. Also discussedwillbesomeofthedata changesthat processor approaches toevaluatingthebenefits ofvariouszIIP processors.Modelingtechniquesusingthatdata willshow zIIP be usedtoestimatetheamountofcurrentDB2workloadeligiblefor and capacity planning. This paper willdiscussdata sourcesthatcan environments. They alsoaddcomplexitytoperformancemanagement very attractiveprice/performanceoptionsforappropriateDB2 IBM Systemz9IntegratedInformationProcessors(IBMzIIP)provide 3:00PM-4:00 PM MONDAY Ned A. Diehl,ISMInc. Workloads zIIP Measurement andModelingofDB2 ZSERIES PAPER 6086 SESSION 243 most oftheiravailabilityandperformance managementneeds. visibilityandcontrolwhile addressing provides themwithcentralizedIT platform togainascalableandcomprehensivemonitoring solutionthat integrating bestofbreedmonitoringtools intoacommonfoundational In thissession,wewillexaminehowenterprisescanbenefitfrom infrastructure. their IT even attempttocohesivelymanagetheavailabilityandperformanceof and maintain anumberofthesedisparate tools,albeitseparately, to of largeclustersorgrids.Enterprisesoften havetoinstall, configure NoPaper whereas Gangliaprovidesanidealsolutionformonitoringperformance Nagios offers strongsystemavailabilitymonitoringcapabilities Operations ManagersandSystem Administrators. Forexample, Individually, eachofthesetoolsprovidesspecificadvantages toIT performance acrossavarietyofsystems,networksandapplications. these toolsfortheirspecificcapabilities inmonitoringavailabilityand infrastructure.Companies leverage running andmaintaining theirIT monitoringcosts associatedwith enterprises whowanttolowerIT exist inopensourceandhavegeneratedsignificanttractionwith numberofmonitoringtoolssuchasNagios,RRD,Ganglia,MRTG A 3:00PM-4:00 MONDAY Srikanth Gopalaswami, Groundworkk OpenSource PerformanceMontoring CommonFoundationalPlatform for A UNIX/LINUX PAPER 6552 SESSION 245 demonstrate theperformancebenefits ofMIDAWs. results foranumberofstructuredexperiments designedto introduction, thesessionwillfocusonanalysisofmeasurement employed torestructurecomplexchannelprograms. After this will provideanoverviewofMIDAWs anddiscusshowtheycanbe performance ofFICONconnectedstoragesubsystems. This session z9 processors,enabledbyz/OS1.7,thatcansubstantially improvethe Modified IndirectData Address Words (MIDAWs) areanewfeatureof Dr. H.Pat Artis, Performance Associates, Inc. TECHNIQUES AND TECHNOLOGIES TECHNIQUES AND ZSERIES LINUX 35

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S D • 3-8 ZSERIES ONDAY M BASICS/INTRODUCTORY TECHNIQUES AND TECHNOLOGIES TECHNIQUES AND TECHNOLOGIES Core System Event Analysis on Core System Event Vista Windows Corp. Insung Park, Microsoft Dr. for Windows (ETW) has been the key instrumentation Tracing Event for years. Many core operating technology on Windows platforms a providing have been instrumented with ETW, system components basis for system activity analysis and problem diagnosis for developers operating system contains The upcoming Windows Vista® and tools. in response to the growing need to diagnose and many new events, the system describe tune various system and application activities. We and provide a few correlation that are available on Vista events techniques that can be used to analyze them. We present a comprehensive model for quantitative evaluation and present a comprehensive model for quantitative We The model is based on the LSP of search engines. comparison method The basic contribution of our approach is the for system evaluation. usability, aggregation of all relevant attributes that reflect functionality, our model is fully and performance of search engines. In this respect product evaluation. for software consistent with the ISO 9126 standard on our search Performance analysis of search engines is based the paper. engines benchmarking tool that is also described in SESSION 256 6126 PAPER COMPETENCYFUNDAMENTALS/CORE Performance Creating a Software Learned - Lessons Engineering Team NON-SPECIFIC Gregory Dawe, RSA Security MONDAY 4:15 PM - 5:15 PM Those were my closing words in the job interview ‘’I can do that job’’. with the VP who was looking for a manager to create a of Engineering performance team. Not that I knew what I was really getting software is the uninitiated - the software The audience for this paper myself into. professionals who find themselves in the arena with no prior performance experience. Lessons recounting what worked for the philosophy behind overall business approach, staffing, charter, team’s and testing policies are discussed. lab spending, workflow, SESSION 257 6176 PAPER WINDOWS MONDAY 4:15 PM - 5:15 PM WINDOWS Workload Characterization Workload Remote Copy Algorithms for Associates, Inc. Artis, Performance H. Pat Dr. of synchronous and asynchronous The planning and implementation present a myriad of workload z/OS remote copy solutions This as well as risks to the enterprise. characterization problems and I/O for calculating write data will discuss algorithms presentation volumes, and present a methodology for rates, identifying problem copy environment before committing testing and certifying a remote your production workload. SESSION 255 6128 PAPER NETWORK/INTERNET of Search Evaluation and Comparison Engines Using the LSP Method University Jozo J. Dujmovic, San Francisco State Dr. University Haishi Bai, San Francisco State MONDAY 4:15 PM - 5:15 PM NON-SPECIFIC SESSION 254 6501 PAPER STORAGE MONDAY 4:15 PM - 5:15 PM No Paper PANEL No Paper EXPERIENTIAL BASICS/INTRODUCTORY TECHNIQUES AND TECHNIQUES TECHNOLOGIES In May 2006 IBM equipped its z/VM operating system to exploit IBM In May 2006 IBM equipped its storage servers’ so as to technology, (PAV) Access Volumes Parallel This session briefly describes how expedite virtual machine disk I/O. illustrating of measurements It also gives the results z/VM uses PAV. on virtual machine disk I/O exploitation of the PAV the effect can use of PAV show that z/VM’s The measurements performance. for virtual machine disk I/O. provide performance improvements Dr. Brian K. Wade, IBM Brian K. Wade, Dr. Effect of Parallel Access Volumes Effect of Parallel on z/VM Guest Disk Technology (PAV) I/O Performance SESSION 253 6153 PAPER MONDAY PM 4:15 PM - 5:15 Annie Shum, BEA of founding members of the SOA consists This panel Alliance, which methods and focuses on gathering and communicating best known They are dedicated to the for SOA. reference implementations development of one voice for the vendor community and standards of the officials bodies regarding needs of real enterprises. In this panel, SOA alliance will discuss the real world challenges they face every day, along with some potential solutions. Pai of BEA Yogish America, of Bank of include: John Schmidt Panelists Gibbs of Intel, and Jeff Tom Budget, Avis Ashok Kumar of Systems, Pendleton of SOA Allinace. ZSERIES ZSERIES Panel: The SOA Alliance SESSION 252 6546 PAPER MONDAY 4:15 PM - 5:15 PM Russell A. Rogers, Bank of America A. Rogers, Bank of Russell is for budgeting server growth the method used most often Today, The method is simple, a manager applies the linear gross estimation. of severs number increase in business growth to the total percentage method can create they currently have in production. However this This session reviews an approach to defining a significant distortions. Activity Based Costing. from technology cost model using principals need to make they The model is designed to give managers the data better decisions regarding server budgets. HOT TOPICS NON-SPECIFIC A Cost Model for Server Technology Infrastructure Management SESSION 2476027 PAPER MONDAY 3:00 PM - 4:00 PM The starting point for any application performance study is to develop point for any application The starting The resulting application profile serves as a profile of your application. planning performance tuning or capacity the foundation for further will illustrate the use of a number of techniques This session studies. analysis to develop, refine, and verify and operational from statistics profile. of your application the elements BUSINESS PERFORMANCE MANAGEMENT NON-SPECIFIC Quantitative Techniques to Improve Techniques Quantitative Application Profile Your Inc. Richard Gimarc, HyPerformix, SESSION 246 6147 PAPER COMPETENCYFUNDAMENTALS/CORE NON-SPECIFIC MONDAY 3:00 PM - 4:00 PM 36 T UESDAY CMG2006 • Reno S ESSIONS UDMNASCR OPTNYZSERIES FUNDAMENTALS/CORE COMPETENCY NoPaper 9:15 AM -10:15 AM TUESDAY ZSERIES PAPER 6533 SESSION 311 investments. business valueofIT runtime performanceimpact, orotherareasthatcanaffect the tradeoffs indevelopment,futureenhancementandintegrationactivity, andforanalyzing be heldresponsibleforestablishing thevalueofSOA will clearly quantifiedbusinessvalueforanyresourceexpenditure.IT Finally, theeconomicslowdownalsoproducedanewemphasison plans. ensure thatthisprocessorientation isreflectedinIT’s strategiesand rolesneedtoberedefined numberofexistingIT processes. A organization mustdevelopanorientation aroundend-to-endbusiness constrains thisoptimizationratherthanhelps. To beeffective, theIT business units andsupportedbyverticallyintegratedapplications, organization,whichisorientedtowarddiscrete the traditionalIT (SOA) enablesthecontinuousoptimizationofbusinessprocesses.But In addition,theflexibilityprovidedbyservice-orientedarchitecture stakeholders. between businessandIT away fromwaterfallplanningtowardsanincreasingcollaboration take advantage ofSOA-enabledtechnology. The neteffect isatrend sophisticationregardingformalanalysisprocesses to architects’ NoPaper IT end-to-end businessprocesses.Businessunits arecomingtorelyon implementations requireadetailed understanding of effective SOA Meanwhile, serviceorientedarchitecture(SOA)hasbecomehot,and and organizationshavesignificantlymaturedtheirplanningprocesses. implement formalplanning,prioritization,andgovernanceprocesses, last fiveyears,economicdoldrumsdrovemostorganizationsto typicalaversiontodetailed planning.Overthe given businessunits’ business strategy. Inthepast, thatwasmucheasiersaidthandone that is,IT’s resources,initiativesandmetricsshouldalignwith needstobebusiness-driven, performance managementcirclesthatIT 8:00 AM -9:00 AM TUESDAY For decadesithasbeencommonwisdomincapacity planningand Gene Leganza,ForresterResearch Impact ITPractices? How Will SOA TOPICS HOT PAPER 6510 SESSION 301 many variousapplication servers. measurements foralargeEnterprise Data Store thatinteracts with that drivesperformance andcapacity. This paper will explorethose be usedtounderstand notonlytheinternalbutalso remoteactivity outside thezseriescomplex,therearemanymeasurements thatcan application servers.Whilemuchof theapplicationactivityoccurs capability forremoteaccesstolargeDB2databases bymanyremote The DDF(DistributedData Facility)environmentprovidesthe 9:15 AM -10:15 AM TUESDAY Robert E.Chaney, Delta Technology, Inc. Performance Measuring DDFCapacity and PAPER 6078 SESSION 312 how tomakeitworkbetter. integrity. War stories andanalogieswillillustratehowDB2works will beonimprovingapplicationperformanceandensuringdata recommendations forfixinganyproblemsthatarefound. The focus provide aperformancechecklisttoguideyouandwilloffer Every DB2subsystemneedsaperiodichealthcheck. This sessionwill Bonnie K.Baker, BonnieBakerCorp. Tuning DB2 forz/OSPerformanceand EXPERIENTIAL NON-SPECIFIC ZSERIES SRE NoPaper 9:15 AM -10:15 AM TUESDAY Glenn R. Anderson, IBM Measurement andTuning WebSphere App Serverforz/OS Ver 6 ZSERIES PAPER 6519 SESSION 314 NoPaper discussed. Immediate andlonger-rangeperfromanceissueswillalsobe constraints inprocessors,network,memoryanddiskstorage. developments alongwith potential “hot spots” in prospective SOA gave risetoSOA.Itwilladdressperformanceandcapacity planning management. Itwillfirstshowhowtraditionalapplicationarchitecture perfomance This sessionwilldescribeanapproachtoSOA 9:15 AM -10:15 AM TUESDAY William Malik,MalikConsulting, LLC Service Oriented Architectures (SOA) Performance andCapacity Issuesin TOPICS HOT PAPER 6548 SESSION 313 hasn’t yetbeenpossible,untilnow. that services providesaleveloftransparency betweenbusinessandIT Connecting healthofthebusinessprocesswithIT and BusinessServiceManagement. connect twomanagementdisciplines,BusinessProcessManagement by businessoperations.Onemethodtoovercomethischallengeis canrespondtosupportingthesenewrequirements lies inhowwellIT Operations. The challengeoften of technologiesareintroducedtoIT projects exitthedevelopmentphaseandenteroperations,anewset arerequiredtoenabletheautomationdesired. As these amounts ofIT function. Eventhoughthesearebusiness-basedprojects, great sponsored bythebusinessoperationsstaff foragivenbusiness Operations.Itiscommonforabusinessreengineeringprojecttobe IT business processes,anewlevelofcomplexityisbeingintroducedto As businessoperationsteamsmakethedecisiontoautomatetheir Don D.Chastain, HewlettPackard 9:15 AM -10:15 AM TUESDAY Services NoPaper Process withtheHealthofIT Connecting HealthoftheBusiness BUSINESS PERFORMANCEMANAGEMENT PAPER 6539 SESSION 315 and theITCAMforWebsphere monitoringproduct. techniques whichcanbeusedforperformanceanalysis,suchasRMF tuning . The sessionwillalsoprovideinformationabouttoolsand WAS workloads,WebSphere tuning,JVMandz/OSsystem topology andconfigurationconsiderations,usingWLMtomanage recommendations forWebSphere onz/OS,includingapplication performance? This sessionwillprovideperformancetuning 6, howdoyouknowthatyoursystemhasbeentunedforoptimal Now thatyou’veinstalled WebSphere Application Serverforz/OSVer NON-SPECIFIC NON-SPECIFIC ZSERIES 37

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S D • 3-8 No Paper UESDAY T NON-SPECIFIC @CMG2006 TECHNIQUES AND TECHNOLOGIES EYNOTE K PAPER 6084 PAPER NETWORK/INTERNETA on SIP Tutorial Application Server Performance and Benchmarking Curtis Hrischuk, IBM Dr. protocol for The Session Initiation Protocol (SIP) is an internet becoming It is sessions between two or more parties. establishing messaging, instant over IP, ubiquitous in uses ranging from Voice a The Java community has even provided and others. TV, Internet NON-SPECIFIC API so that SIP standardized applications can now be built within J2EE also bring with them new These new capabilities application servers. needs. performance engineering methods, tools, and benchmarking for the describes the experiences and processes This paper performance engineering of SIP applications in a J2EE environment. 6531 PAPER NETWORK/INTERNETSOA Monitoring & Performance Management Challenges Lavi, OpTier Yori By design, SOA monitoring, performance and routing management assumes that all the information necessary for the management of a of a service (i.e. transactions) are served up in the service or instances The internal workings of the service, description of the service. and performance including any dependencies on system components obscures the This separation metrics are hidden by design. No Paper of management a plethora invocation chain and presents transaction’s challenges. Successful deployment of SOA of SOA. management requires effective manage SOA effectively To resource from a quality of service as well as usage perspective requires a business-context-driven view of a interact among and how they function and components service’s themselves in the SOA borders to legacy environments. and across its will cover the challenges in managing a production This presentation SOA you get the most of and how business transaction tracking helps your move to SOA by allowing you to see your business process you beyond monitoring hardware and software performance, taking Service Level application performance, and actively maintaining based on business priorities. Agreements Keynote Systems: Fundamentals of Fundamentals Keynote Systems: Management Performance Web Keynote Systems Chris Loosley, subject matter for the day and provides a This session introduces the sessions. It will review the factors that foundation for subsequent applications, and availability of Web contribute to the responsiveness applicable framework for systematic service and introduce a universally This framework will provide a model of the level management (SLM). structures and activities required to define essential organizational performance, measure actual application objectives for Web The framework meeting agreed goals. performance, and keep services are divided among business areas will show how SLM activities engineering, IT/operations), and are (management, marketing, application. intrinsically connected to the business goals for the SESSION 321 TUESDAYAM - 12:00 PM 10:30 SESSION 31A 6451 PAPER TUESDAYAM AM - 10:15 9:15 No Paper NON-SPECIFIC RAINING T TECHNIQUES AND TECHNOLOGIES CMG-T ENDOR V cost reductions environment cost reductions. sustainable • The root causes for these • • Frameworks, processes and techniques that lead to sustainable • Key IT of issues that can hinder implementation governance In this session we will include a discussion on frameworks such as ITSM/ITIL and CobiT The operational management of production systems is a significant of the IT cost to an organization due to their increasing percentage budget we will cover: In this presentation in the production The most common areas of inefficiencies • TBD CPT Global Limited: Implementing Operational Management Sustainable Cost Reductions SESSION 319 6802 PAPER TUESDAYAM AM - 10:15 9:15 Dick Arnold, JPDick Morgan Chase Bank discover for your online systems and So you check the weekly stats suddenly shot up last that response time, or CPU usage, or whatever, the a look at to take week. So you delve into the trancode level stats down. Now what? big trancodes and discover that their usage went long. shouldn’t take only 397 more trancodes to review, there’s Well, right. If you could use an easier way to isolate the cause of these Yeah technique could be sudden changes, then this easy and fairly unknown a big help. A for Finding Little Technique Nifty A Caused that the Trancodes Performance Problems FUNDAMENTALS/CORE COMPETENCYFUNDAMENTALS/CORE NON-SPECIFIC SESSION 317 6159 PAPER TUESDAYAM AM - 10:15 9:15 Mark B. Friedman, Demand Technology Mark B. Friedman, Demand CMG-TThis basic tutorial in the curriculum introduces the foundation that are employed in monitoring computer measurement techniques on the two major types of measurement performance. It focuses sampling and event-driven procedures – interval-based and relative advantages It discusses the measurements. and contrasting comparing of these two approaches, disadvantages The clock and and reliability. validity, them in terms of their accuracy, rely upon sampling measurements timer facilities that interval-based measurement anomalies including are also described. Common along with capture, are also discussed, missing or incomplete data The class draws heavily on examples from overhead considerations. as well as Intel environment the IBM mainframe hardware and software server hardware and the Windows operating system. The Art and Science of Measurement Art and Science The SESSION 316SESSION 326 6508 PAPER TUESDAYAM AM - 10:15 9:15 TUESDAY PM AM - 12:00 10:30 FUNDAMENTALS/CORE COMPETENCYFUNDAMENTALS/CORE No Paper 38 T UESDAY CMG2006 • Reno S ESSIONS SRE ZSERIES capacity planning. measurement data availableforperformancemanagementand HCD, focusondesignprincipals forfaulttolerance,andexaminethe concepts, howtheyaredefinedin This sessionwillreviewbasicISL bandwidth requirements ofcomplexparallel sysplexenvironments. FICON Inter-SwitchLinks(ISLs)provide anelegantsolutiontothe H. Pat Artis, Performance Associates, Inc. 10:30 AM -12:00 PM TUESDAY Stephen R.Guendert,McDATA Switch LinkInfrastructures Designing andManagingFICONInter- ZSERIES PAPER 6056 SESSION 323 coding flawintheapplication. simulation model. This modelledtotheidentificationofaserious effort. This sessiondiscussesauserexperiencecreatingsimple approach canmakeasignificantdifference tothesuccessofsuchan outsider doestheanalysis. The modelingmethodologyandoverall Modeling performancecanbeextremelydifficult, particularly whenan Carol M.Petroski,BAESystems AIT NON-SPECIFIC in aPoliticallyChargedEnvironment Case Study ofModelingPerformance FUNDAMENTALS/CORE COMPETENCY PAPER 6169 both performancemanagementandcapacity planning. necessary tomaintain thecapacity managementregimeintermsof incorporates someofthe“businessasusual”practicesandreports performance. Itgivesguidelinesforsuccessfulimplementation and discusses theuseofSixSigmatechniquestoimprovemeasures levels ofimplementation andstrategictargets forimprovement.Italso andtheCapability MaturityModeltohelpassesscurrent the useofITIL the pragmaticimplementation ofCapacity Management.Itdescribes This sessiondescribesthecoreapproachusedbyanumberofsitesin Adam Grummitt,Metron Management Capacity NON-SPECIFIC Implementing ITIL Six SensibleSteps Towards FUNDAMENTALS/CORE COMPETENCY PAPER 6090 and whatworksbetterinthisbriefpaper. Understand why thesame-old,same-oldmetricsaren’tgoodenough, granted areactuallynotthatuseful,andyet,permeateourworld. and understand themiswhatmatters.Manymetricswetake for metrics thatpurporttomeasureperformance,buthowwedisplaythem In capacity planning andperformanceanalysis,weareinundatedwith Denise P. Kalm,CA,Inc.(formerlyCybermation) Metrics &theWrong Metrics NON-SPECIFIC The MinimumDaily Adult -TheRight 10:30 AM -12:00PM BUSINESS PERFORMANCEMANAGEMENT TUESDAY PAPER 6051 SESSION 322 TECHNIQUES AND TECHNOLOGIES TECHNIQUES AND BASICS/INTRODUCTORY BASICS/INTRODUCTORY EXPERIENTIAL TRG UNIX Edward L.Tretel, Northwest Airlines Requirements: Forecasting Database DiskSpace 10:30 AM -12:00PM STORAGE TUESDAY PAPER 6004 SESSION 325 touches manyimportant points ofperformancetesting. objective wastocontrastloadtestingwithfunctionaltesting,thepaper the typicalpitfalls fromthepracticalpointofview. Whiletheoriginal performance testingofdistributedbusinessapplicationsandpresents production. The authoroutlinessomeissuestoconsiderfor the onlywaytoensureappropriateperformanceandreliabilityin 10:30 TestingAM -12:00PM ofmulti-userapplicationsunderrealisticstressloadsremains TUESDAY NON-SPECIFIC Alexander Podelko, Aetna Load Testing: Points toPonder FUNDAMENTALS/CORE COMPETENCY PAPER 6143 SESSION 324 various arraysusing theORIONbenchmarkingtool. session examinesthese questionsandpresentperformance results of NON-SPECIFIC alternatives indepartmental andenterprise environments. This companies suchasOracleare promotinglowercoststorage low coststorageplayintheinformation lifecycle?Initiativesfrom What aretheadvantages ofenterprisestoragearrays? Whatrolecan how canenterprisestoragesystems bemorethan100timesthat? With discountcomputerstoresselling diskdrivesforadollarperGB, Center Barton, AustinAutomation James Veteran’s Affairs Greg Lee, Austin Automation Center-Department of Yaple,James A. Center AustinAutomation Can You Afford LowCostStorage? STORAGE PAPER 6080 subsystems andwillsharetheirunauditedresults. Performance Council(SPC)benchmarks,wetestedmultiplestorage NON-SPECIFIC environments beforesigningonthebottomline?UsingStorage organization evaluatevariousstoragesubsystemsintheir procurements canrunintothemillionsofdollars,howanenduser marketing orinternaldevelopment.Realizingenterprisestorage Storage vendorsroutinelybenchmarktheirproducts inalabfor Veteran’s Affairs James Barton, Austin Automation Center- Department of Veteran’s Affairs James A. Yaple, Austin Automation Center-Department of at HomeUsingSPCTools Benchmarking Storage Subsystems STORAGE PAPER 6081 unused diskspace, allbaseduponlinearregressionanalyses for individualdatabases, and(3)theabilitytoreclaimforecast to accuratelyandproactivelyforecasttheadditionaldiskspace needed patterns intheuseofdiskspace byindividualdatabases (2)theability were (1)anunderstanding oftheheretoforeunknowntrendsand database facilitiesandoffice suiteproducts. The results achieved requirements, asolutionwasdevelopedusinggeneralpurpose designed specificallyforforecastingdatabase diskspace In theabsenceofspecialpurposemonitoringand/ormodelingsoftware Session descriptions continued onpage TECHNIQUES AND TECHNOLOGIES TECHNIQUES AND BASICS/INTRODUCTORY EXPERIENTIAL EXPERIENTIAL 43 39 ORMS F D ECEMBER• 3-8 EGISTRATION ESORT R Hotel & R & Hotel IERRA S RAND G AT THE CMG2006 CMG2006 To reserve your hotel room online, be sure to use enter our ‘Group Code’, CMG reserve your hotel room online, be sure To http://www.hilton.com/en/hi/hotels/index.jhtml;?ctyhocn=RNORHHH Grand Sierra Resort and Casino would like to Resort and Casino would Grand Sierra into transformation of the Reno Hilton announce the the Reno Hilton The sale of something spectacular! Resort and Casino is now complete to Grand Sierra property is about to be transformed and the 145-acre plan vision. 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CMG2006 • Reno & R EGISTRATION 2007 CMGmembership. meals/PARS, Proceedings,SundayWorkshops, and exhibitor presentations, exhibithallaccess, membership. (SundayWorkshops arenotincluded) meals/PARS, Proceedings,and2007CMG exhibitor presentations, exhibithallaccess, Includes entrytoall 2007 CMGmembershipwiththisoption. different timesduringconferenceweek. associates toavarietyofconferencesessionsat CMG2006 Workshops. This provides local companies and access, meals/PARS, Proceedings,andSunday sessions, BOFS,exhibitorpresentations, exhibithall an attendeename.Includesentrytoall Each CorporateBadgespecifiesacompany name,not membership. (SundayWorkshops arenotincluded) access, meals/PARS, Proceedings,and2007CMG sessions, BOFS,exhibitorpresentations, exhibithall Includes entryonthedaysspecifiedtoall O W O R O W O O O O Includes entrytoall There isno2007 CMGmembershipwiththis option. sessions atdifferent timesduringconference week. send moreassociatestoa varietyofconference companies and Workshops arenot included). This provides local access, meals/PARS, and Proceedings(Sunday sessions, BOFS,exhibitorpresentations, exhibithall an attendeename.Includes entrytoall Each CorporateBadgespecifiesacompany name,not membership. (SundayWorkshops arenotincluded) access, meals/PARS, Proceedings,and2007CMG sessions, BOFS,exhibitorpresentations, exhibithall Includes entryonthedayspecifiedtoall Membership. lunch onSunday, Proceedings,anda2007CMG handouts fortheSundayWorkshops, breakfastand Includes entrytoSundayWorkshops including PTION PTION PTION PTION PTION PTION PTION ORKSHOPS E AND EEK EGISTRATION 7 6 5 4 3 2 1 exhibitors theopportunitytosendmore C C S T O F F S WO ULL ULL ORPORATE UNDAY ORPORATE NE CMG2006 UNDAY -D -D W C F AY AY ONFERENCE EEK W ORMS CMG2006 CMG2006 W C C ORKSHOP exhibitors theopportunityto ONFERENCE O ONFERENCE ORKSHOPS B C B ADGE ONFERENCE ADGE PTIONS sessions, BOFS, sessions, BOFS, & S – F – F O NLY There isno ULL UNDAY ULL CMG2006 CMG2006 CMG2006 CMG2006 W EEK only permittedinExhibitHallon Thursday. Includes FullBreakfastandeveningPARS. Guests are C found onpage registered CMG2006attendee.moredetails canbe eligible toregisterforthiscourse,onemustalsobea Foundation CourseconductedbyPinkElephant. To be Saturday ansSundayforthoseregisteredtheITIL Breakfast, lunchandrefreshments willbeprovidedon F ITIL O S refunds. membership anda$150.00processingfeefromall 17, 2006.CMGwilldeductthecostofaone-year letterhead andbereceivedatCMGHQbyNovember All cancellationsmustbeinwritingoncompany registration. anytime. CMGallowsonlyonesubstitutionper registration form. You canmakeasubstitutionat substitute. The substituted individualmustcompletea identifying thepre-registeredattendeeand Requests mustbeinwritingon company letterhead, For moreinformation, call: Registerbymail 3. Registerbyfax 2. 1. Register online UBSTITUTION ANCELLATION PTION 1 8004ForCMG or856-401-1700 19178-8500. Philadelphia, PA P.O. Box8500-5545, Computer MeasurementGroup, Inc., Form andmailitbackto: Complete theCMG2006Registration 856-401-1708. Form andfaxitbacktoCMGHQat: Complete theCMG2006Registration Mastercard, or American Expressaccount. registration requiresavalidVisa, complete theforms,andsubmit.Online Click the“RegisterforCMG2006”link, Visit theCMGhomepage, www.cmg.org. OUNDATION 8 R G GSE FOR EGISTER UEST 12 3 I as welltheregistrationform. NSTRUCTIONS & R AYWY TO WAYS EASY R C EGISTRATION OURSE EFUND CMG2006 I NSTRUCTIONS 43

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S D • 3-8 No Paper ZSERIES UESDAY T @CMG2006 EYNOTE K John Watson John Watson Australia National This session looks at some of the experiences at the distributed Management of a large Group (Europe) with the Capacity the paper shared infrastructure running on Sun Solaris. In particular, infrastructures, both of which focuses on our Oracle and Websphere on business units are supporting multiple applications, services and The challenges faced include setting up of hardware. the same sets collection, workload classification and the monitoring, data effective for the Capacity determination of some new methodologies scaled horizontally Management of multiple applications running on UNIX hosts. SESSION 332 6540 PAPER ZSERIES Procedures DB2 for z/OS Stored Performance Hot Topics IBM Peggy Zagelow, TUESDAY 1:30 PM - 2:30 PM and tricks for making sure a stored procedures’Tips environment has will describe the most talk This the best possible performance. SP affecting common pitfalls them, as performance and how to avoid well as how to ensure the peak performance for the most critical SP applications. Java stored procedure performance will also be covered, as well as the implications of the zIIP processor on stored procedure workloads. No Paper SESSION 32A 6452 PAPER Web Testing Keynote Systems: Cope With You Can Applications: Success? TUESDAYAM - 12:00 PM 10:30 Systems Donald Foss, Keynote A application can drive away customers. Load poorly performing Web how online applications will behave under testing is supposed to reveal causing produce misleading results, tests peak loads, but many such or overestimate their site’s to either underestimate companies Using or lost revenues. are either excess costs, The results capacity. years of experience testing some of the examples drawn from seven sites, the speaker will discuss how to design most heavily used Web and capacity about a site’s data that produce reliable realistic tests scalability. SESSION 331 6400 PAPER in UKCMG - Best Paper: Experiences Management of Shared Capacity UNIX Infrastructure TUESDAY PM 1:30 PM - 2:30 No Paper No Paper RAINING RAINING T T TECHNIQUES AND TECHNIQUES TECHNOLOGIES ENDOR ENDOR V V The ITIL Management process is crucial for ensuring that the Capacity right infrastructure is available to deliver required service levels. by focusing on the utilization of traditional Managing capacity infrastructure silos won’t prevent many performance issues; a holistic This end-to-end viewpoint is necessary to ensure SLAs can be met. session examines how scenario-based modeling tools can be used to management plan, balancing performance, create a holistic capacity cost and risk across the entire supporting infrastructure. Amy Spellman, HyPerformix, Inc. HyPerformix, Inc.: Automating the Automating HyPerformix, Inc.: Holistic ITIL Management Capacity Process SESSION 329 6809 PAPER TUESDAYAM - 12:00 PM 10:30 Captell Development’s flagship product is Captell V6 an enterprise Captell Development’s data management reporting systems which automates wide capacity by proprietary collected storage and report generation from data the capacity Captell V6 was designed for management packages. of the capacity manager in response to the specific needs solution. It provides It was a cross platform management community. based reporting. a rich variety of publishing options for print or web TBD Captell Developments: Capacity Captell Developments: and Reporting - automated, accurate affordable SESSION 328 6805 PAPER TUESDAYAM - 12:00 PM 10:30 The ever growing complexity and increasing size of current IT The ever growing complexity ITtop challenges for today’s infrastructures are the Capacity business of servers supporting vital Managers. Facing hundreds This automation a must. Management functions makes Capacity the challenges of modern large-scale outlines how to overcome paper an ITIL by implementing environments (IT Management methodology based on compliant best-practice Capacity Library) Infrastructure intelligence tools. advanced analytics and business FUNDAMENTALS/CORE COMPETENCYFUNDAMENTALS/CORE IT Automating ITIL® to Life: Bringing Management Capacity NON-SPECIFIC Martha S. Hays, SAS SESSION 327 6021 PAPER TUESDAY PM AM - 12:00 10:30 44 T UESDAY CMG2006 • Reno S ESSIONS make thedifference betweensuccessandfailureofSOA. Management is inadequate.ServicelifecyclegovernanceandSLA implications fortomorrow’s IT: namely, leadingedgetechnologyalone with SOA. The conclusionissoberingbutwillhavefar-reaching the keyingredients requiredtounlockthepromiseofbusinessagility out tobeafruitlessexercise. This sessiontakes anobjectivelookat skeptics andproponents alikethatpursuitofthisagilenirvanamayturn advantage istrulycompelling,thereagrowingconcernamong promiseofbusinessagilityleadingtocompetitive While theSOA Systems Annie W. Shum,PhD,BEA Dr. JeffreyP. Buzen, IndependentConsultant 1:30PM-2:30 PM TUESDAY Shared ServiceEcosystems Managementof Governance &SLA Achieving Business Agility withSOA: NON-SPECIFIC BUSINESS PERFORMANCEMANAGEMENT PAPER 6162 SESSION 335 chargeback. those Components interacttoaccomplishI/T ChargebackSystem(ITCS),andexplainshow components ofanI/T Accounting Standards Board(CASB)asameanstounderstand the chargeback system. This paper usesguidelinesfromtheCost department. There arealsocompanies thathaveno the entireI/T mainframe environmentandinmanycompanies theyaredeployedfor chargebacksystemshavebeeninplacefordecadesthe I/T 1:30PM-2:30 TUESDAY Robert E.Chaney, Delta Technology, Inc. I/T Chargeback NON-SPECIFIC The ABCs (orshouldIsay, CASs)of BUSINESS PERFORMANCEMANAGEMENT PAPER 6029 NoPaper SESSION 334 hard parts ofSOA,andsharesreal-worldpractitionertips forsuccess. wading throughtheindustryhype. This presentation delvesintothe (evangelism, planning,governance,infrastructureandtools) program service definition,semantics,establishing anSOA isnotthetechnology. Rather, therealworkisin hardest part of SOA Enterprise architects andtechnicalleadersconsistentlystate the 1:30PM-2:30 TUESDAY Brenda M.Michelson,Elemental Links,Inc. the HardParts ofSOA Observations fromtheField:Tackling TOPICS HOT PAPER 6515 SESSION 333 TECHNIQUES AND TECHNOLOGIES TECHNIQUES AND BASICS/INTRODUCTORY NON-SPECIFIC ESO 5 USA 4:15PM-5:15 TUESDAY 3:00PM-4:00 TUESDAY 1:30PM-2:30 NoPaper TUESDAY BUSINESS PERFORMANCEMANAGEMENT PAPER 6506 SESSION 357 SESSION 347 SESSION 337 process. the statistical valueoftheinputandoutputasseeninanymodeling representative-ness ofthesinglenumber. This examinationlooksat variable, giveninasetofvalues,requiressomestatement aboutthe The selectionofasinglenumbertorepresentthebehavior • PredictiveStatistics: • DescriptiveStatistics: the following: what youseeinagraphandthestatistical formulae. Topics willinclude of basicstatistical concepts willemphasizetherelationshipbetween useful inperformanceanalysisandcapacity planning. The introduction This sessionreviewssomeofthestatistical techniqueswhichcanbe 4:15PM-5:15 TUESDAY NoPaper 3:00PM-4:00 TUESDAY Ray Wicks, IBM 1:30PM-2:30 TUESDAY Capacity Planning Statistics forPerformance Analysis & FUNDAMENTALS/CORE COMPETENCY PAPER 6503 SESSION 356 SESSION 346 SESSION 336 within theCapacity Managementprocess. Management. This seminaraddressesalloftheactivitiesinvolved Service bringing ordertochaosandperformancepredictability toIT performance assuranceextensionofmanagement, scenarios arisingfromdefinedbusinessneeds.Itisaproactive resourcerequirements tomeetpredictedworkload to predictIT service. Capacity planning isastrategicfunctionused aspects ofanIT management entails theday-to-dayaddressingofperformance analysis, tuning,modellingandapplicationsizing.Performance management andcapacity planningandactivitiessuchasmonitoring, levels. They incorporatetraditionalfunctionsofperformance in termsofthreesub-processesatresource,serviceandbusiness describestheCapacity Managementprocess compliance issues.ITIL governanceand implementation togainquickreturnsandmeetallIT Management inparticular shouldbehighontheagendafor asadiscipline, ServiceDeliveryandCapacity When embracingITIL Adam Grummitt,Metron Appreciation Seminar Capacity Management ITIL o Linearregression,multivariateregressionasanapproximation o T-test :comparing averages. o Graphic Techniques: linearplots, distributions,histogramme, o The Basics:average,variance,coefficient ofvariation, for timeseriesanalysis. box plot,etc. standard deviation, etc. TLS ITIL CMG-T EMINAR NON-SPECIFIC NON-SPECIFIC 45

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S D • 3-8 ZSERIES UESDAY T NON-SPECIFIC NON-SPECIFIC SESSION 342 6537 PAPER ZSERIES TUESDAY PM 3:00 PM - 4:00 No Paper Lavi, OpTier Yori a current activity, Managing performance requires good visibility into then active if there is a problem, and way to interpret and understand any problem. tools to control in near real-time and remediate more redundancy and Clustering enables higher hardware availability, of applications today use This is why lots better load balancing. comes a clustering. With improved load balancing and redundancy run, what higher level of abstraction: where do my transactions The nature of distributed and clustered resources do they consume? our With lower visibility, applications obscure and hinder visibility. this conundrum? ability to manage is diminished. How do we solve to measure, will walk you through a holistic approach This presentation and will monitor and manage clustered and distributed applications to bridge the in existing tools and how cover current practices, gaps gap. SESSION 344 6529 PAPER ZSERIESAApproach to DB2 Index Simple Redesign Martin Hubel, MHC Inc. TUESDAY 3:00 PM - 4:00 PM Many applications enter production with sub-optimal indexing strategies. Regardless of the reasons for this, performance can be improved if indexes are redesigned to better match the substantially needs of the application. will review index structure, and discuss a number of This presentation This application integrity. ways to redesign indexes without affecting and examples will come from applies to all DB2 platforms, presentation Explain will also be the presenter’sThe use of IBM’s experience. shown. No Paper zIIPs and zAAPs - How Special Are Special zAAPs - How zIIPs and They? IBM Kathy Walsh, CPs like the zAAPAs z/OS introduces new speciality the zIIP, and the planner need to understand the capacity performance analyst and how to integrate them into their current these technologies and will describe the latest planning This session environments. on processor and will discuss their impacts information for zIIPs/zAAPs of specialty appropriate the impacts and performance. Where capacity This session will also will also be covered. CPs like ICFs and IFLs lessons learned by the IBM Washington share information and in the zIIP participation Systems Center through Early Support Program. SESSION 343 6530 PAPER Managing Performance of Clustered, Applications Load balanced TUESDAY 3:00 PM - 4:00 PM FUNDAMENTALS/CORE COMPETENCYFUNDAMENTALS/CORE No Paper PANEL No Paper No Paper No Paper No Paper RAINING RAINING T T @CMG2006 ENDOR ENDOR V V EYNOTE K Enterprise computing relies on an infrastructure of resources and This systems for support the business. foundational software infrastructure has changed dramatically over the last few years. that were once run on mainframes are being replaced by Workloads will discuss the change in This panel Unix and Linux implementations. the infrastructure and the manner in which the infrastructure’s architecture is now expected to support new portions of the business. Tony Mungal Tony Panel: Unix/Linux in the new Infrastructure SESSION 341 6526 PAPER TUESDAY 3:00 PM - 4:00 PM Shawn White, Keynote Systems Monitoring a web application is always a challenge. With less control and a huge variety of client environments, over end-user environments as much that’s the health of a website is a complex task understanding This session will look behind the scenes at Keynote’s art as science. The speaker will describe how he manages network operations center. a worldwide network of over 2500 testing systems in dozens of that are relevant to anyone responsible countries, and provide insights for monitoring and reporting on web performance. Keynote Systems: Monitoring Behind the Applications Worldwide: Scenes in Network Operations UNIX/LINUX NON-SPECIFIC SESSION 33A 6453 PAPER TUESDAY 1:30 PM - 2:30 PM Joel Goldstein great opportunities for improving pool tuning offers buffer Effective time and Aside from the elapsed system and application performance. significant finds cpu savings from I/O elimination, the process often you will take This presentation application performance problems. industry standard through the step of analysis and tuning using the Systems, show you how to for DB2 from Responsive Tool Pool Buffer Converting analyze and tune your system, and evaluate the payback. productivity. time, dollar savings, and improved I/O savings to elapsed Responsive Systems: Tuning your Responsive Systems: Tuning Pool Tool DB2 System with the Buffer for DB2 SESSION 3396804 PAPER TUESDAY 1:30 PM - 2:30 PM Tony Hughes, ASG Hughes, Tony ASG- to how the latest enhancements information about Learn detailed TMON for DB2 and SQL can help you meet your DB2 Analyzer performance goals. ASG: Focus on Success - What’s ASG: Focus on DB2 V4.0 - V4.1 ASG-TMON New in SESSION 338 6811 PAPER TUESDAY PM 1:30 PM - 2:30 46 T UESDAY CMG2006 • Reno S ESSIONS ESO 4 USA 3:00PM-4:00 TUESDAY PAPER 6454 SESSION 34A NoPaper asappliedtorealworldimplementations. the three A’s ofSOA from theenterprisetoasingleapplication. This sessionwillexamine providesanarchitecturethatcanbeusedtomodeleverything SOA be sharedbythebusinessandIT, whichhelps toformalignment. And providesacommonsetofsemanticsthatcan than everbefore.SOA organizations respondtotheneedsofbusinessmuchmorequickly lets Alignment, and 3:00PM-4:00 Architecture. Withregardtoagility, SOA TUESDAY Service-Oriented Architectures providethreekeybenefits: Agility, Morgenthal,Avorcor,Inc. JP The Three A’s ofSOA TOPICS HOT PAPER 6513 SESSION 345 SRE ZSERIES IBM, andBonnieBaker ofBonnieBakerCorp. of MHC,Inc.,Michael WingfeildofCompuware,Peggy Zagelowof Panelists include:JoelGoldsteinof ResponsiveSystems,MartinHubel prepared withquestionsthataffect yourworklife. questions andenlightenyouwiththeir valuableexpertise.Come is THE panel toask. The memberswillbe able toansweryour insights, orDB2specialfeaturessuchasstoredprocedures, thenthis 4:15PM-5:15 PM TUESDAY If youhaveaDB2questionregarding performancetips, functionality, Thomas A. Halinski,CompuwareCorporation Panel: DB2Q&A ZSERIES PAPER 6543 SESSION 352 come outofthosetestandwhattheymean. go intodetails onwhattypesoftests toperformandwhatresults will between Softswitches canbemadeusingtheresults. This sessionwill tests, allofthesemetricscanbefoundandaonetocomparison NON-SPECIFIC capacity, performance, andvoicequalityitwillprovide.Usingvarious around 5yearsandnewtechniqueshastobeemployedfindthe Softswitches isnewtotheindustry. Softswitches hasonly beenaround quality ofaSoftswitch, thesemetricscannotbequantified. Testing Without testingthetruerealworldcapacity, performance,andvoice Garland Kan,SpirentCommunications Softswitch Testing 4:15PM-5:15 TUESDAY NETWORK/INTERNET PAPER 6168 SESSION 351 testing, measurement,andmanagement. will explainthekeydifferences andtheirimplicationsfordesign, applications, RIAsposenewmanagementchallenges. This session Significantly morecomplexthantraditionalbrowser-basedWeb Flash, Ajax, andJava,usingstandard InternetandWeb protocols. user experiencesarebeingimplementedwithtechnologiessuchas behaves morelikethedesktopinaclient/servermodel. These richer traditional Web browsertoaricherdistributed-functionmodelthat transition ofWeb applicationsfromthesimplethin-clientmodelofa The RichInternet Application (RIA)reflects thegradualbutinevitable Donald Foss,KeynoteSystems Chris Loosley, KeynoteSystems and ManagementChallenges Applications: Design,Measurement, Keynote Systems:RichInternet K EYNOTE TECHNIQUES AND TECHNOLOGIES TECHNIQUES AND @CMG2006 NON-SPECIFIC No Paper No Paper PANEL O OISNON-SPECIFIC 4:15PM-5:15 PM TUESDAY TOPICS HOT PAPER 6547 SESSION 355 testing”. should beginassoonthedeveloperhasaworkingcopyfor“unit provide targets againstwhichthesoftware canbetested. This testing continuously recalculatedthroughoutthelifeofproject)thatwill calculationsthatcanbedone(andshould of theenvelope’ can bespenttoprocessaunitofwork). There aresomesimple`back forthecomponents (howmuch and todeterminea`resourcebudget’ thatcanbeusedtostart estimatingtheperformance `rules ofthumb’ oftheproject. There aresome Performance analysisstarts on`day1’ 4:15PM-5:15 PM TUESDAY James Holtman NON-SPECIFIC Thumb andLittle’s Law Back oftheEnvelope,Rules FUNDAMENTALS/CORE COMPETENCY PAPER 6022 SESSION 354 started using ARM foryourapplicationwithEclipse TPTP. challenges inmovingforward.Specific exampleswillshowhowtoget involved ingettingtothispointwillbediscussed,alongwiththe explain how ARM hasbeenimplementedin TPTP. The tradeoffs projectand version4.2). This sessionwilldescribethe TPTP TPTP source, fullyfunctional ARM 4.0implementation inJune2006(Eclipse The Eclipse Test andPerformance Tools 4:15PM-5:15 Projectisreleasinganopen TUESDAY Ashish Patel,IBMToronto Software Lab Oliver E.Cole,OCSystems,Inc. NON-SPECIFIC ARM UsingEclipse TPTP BUSINESS PERFORMANCEMANAGEMENT PAPER 6092 SESSION 353 agenda basedonthe earliersessions. business SLM. Topics maybeaddedorremoved fromthepanel fore-business applications•ComputingROIfore- Implementing ITIL quality • the qualityofstreamed content,•MeasuringVoIP that maybecoveredare:•Managing mobile applications•Measuring management ofWeb-based businessapplications. Among thetopics panel todiscussemergingtrendsandtechnologies affecting the Keynote staff andotherqualifiedconferenceattendees willforma 4:15PM-5:15 PM TUESDAY Chris Loosley, KeynoteSystems Technologies Business: EmergingTrends and Keynote Systems:Panel:Online PAPER 6455 SESSION 35A Morganthalof Avorcor. Group, andJP Leganza ofForresterResearch,BrendaMichelsonPatriciaSeybold Panelists include:Dr. Jeff Buzen,SeanHickmanof Aetna, Gene lively, insightful discussion. successfactorsandshareexperiences.It’s suretobea critical SOA Health Care/Medical,and Telecommunications. They willdiscuss experience inGovernment,Banking/Finance,Multi-ChannelRetail, experts withfirst-hand This panel willfeatureapowerhouseofSOA Annie Shum,BEA World SOA. Panel: LessonsLearnedfromReal K EYNOTE @CMG2006 BASICS/INTRODUCTORY EXPERIENTIAL No Paper No Paper PANEL PANEL 47

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S D • 3-8 ZSERIES NON-SPECIFIC EXPERIENTIAL EDNESDAY W teams between out-bound and in-bound code failure statistics data The Reality of Virtualization for The Reality of Virtualization Servers Windows Software Mark B. Friedman, Demand Technology that arise concerns discusses the performance and capacity This paper on current guests when Windows servers are run as virtual machine of and disadvantages virtualization solutions. It reviews the advantages It describes the major virtualization as a server consolidation strategy. running on guest sources of performance degradation that applications resolve these to machines face today and discusses the prospects problems as new hardware emerges in the near future. SESSION 415 6532 PAPER WINDOWSDo CPUs Count? Understanding Resource Utilization on Virtualized WEDNESDAYAM AM - 10:15 9:15 Systems. Kenneth Hu, BMC Software and Distributed systems vendors have adopted partitioning virtualization technologies that allow application servers to run in a flexibility in include more The benefits shared processor environment. administration and deployment as well as increased overall utilization of the underlying resources with significant reductions in the cost of the IT infrastructure. requires some managing virtualized hardware environments However, to what adjustment to analysis and definition of resources compared No Paper what is real vs. was done on dedicated server systems. Understanding virtual is critical in reducing risks on service delivery. covers technical overview of vendor technology, This presentation Servers for UNIX Virtual of results product workflow and interpretation and VMware. Outsourcing: 4 ways to avoid 4 ways Outsourcing: buyer’s remorse Corporation Mead, Compuware Wendy promises savings in the software of computer Global outsourcing too significant of a cost reduction for That’s neighborhood of 25-40%. operations falling half of all offshoring to ignore—but with companies overruns in the range of 15-57% of the and cost short of expectations, buyer’s price tag, remorse is rampant. total common causes of these overruns, and how This session will share 4 tools you may already own. to avoid them — by using application to offsite about the target • Provide automated knowledge and performance, complexity, • Use automated metrics to compare but robust test • Remove the risk of security breaches with minimal • Confirm that changed code has been tested SESSION 414 6187 PAPER WEDNESDAYAM AM - 10:15 9:15 SESSION 413 6523 PAPER ZSERIES WEDNESDAYAM AM - 10:15 9:15 No Paper WINDOWS WINDOWS ZSERIES NON-SPECIFIC NON-SPECIFIC Well defined XCF environments are key to providing a well running are key to providing defined XCF environments Well sysplex. XCF is responsible for providing the heartbeat and parallel communications of a z/OS system. XCF signaling becomes more critical as either workloads peak or when recovery actions hit. Will your system fail because some basic XCF configuration guidelines were not This session will discuss the latest information in the areas followed? of XCF performance tuning. It will include practical approaches to and SETXCF commands which the RMF XCF reports understanding The session will discuss the can be used for performance tuning. things you need to know in the areas of XCF performance and capacity as it relates to planning, and will discuss current performance data FICON CTCs and Coupling Facilities. The XCF Factor - Performance With A The XCF Factor - Performance With Practical Approach IBM Kathy Walsh, SESSION 412 6536 PAPER WEDNESDAYAM AM - 10:15 9:15 Laura J. Knapp, IBM So you implemented Load Balancing and you thought your This performance problems would dissappear! Why didn’t they? session looks at the major reasons and the corrective actions that can at to ensure your load balanced network performs effectively be taken all times. ZSERIES No Paper Network Performance in Load Balanced World SESSION 411 6527 PAPER NETWORK/INTERNET WEDNESDAYAM AM - 10:15 9:15 No Paper Performance validation, evaluation and optimization all depend on Performance validation, precision. Recently it has become very and measurement capabilities measure performance indicators at the to instrument and difficult is due to the bundling of increasing This lowest levels of software. and the degrading effects and software, functionality into hardware The industry hardware and software. caused by add-on measurement as they are within products instrumentation trend has been to include those products to add complex tools after being built, rather than trying are built. to include hardware several attempts there were In the 1980’s, we of the design. In the 1990’s, as part into processors, instrumentation produced in included with processors saw hardware instrumentation tools took high volumes, and operating systems and development have These additional capabilities of that instrumentation. advantage criteria against end- enabled hardware designers to check their design and software to make sure design assumptions were correct, products, of their algorithms on actual designers to better measure the effects tools. systems, without requiring an EE degree or costly the performance The future holds even more promise, making and included in validation and optimization process more automated shelf processors, rather than requiring pre-production off-the standard instrumentation Hardware test hardware or specialized test software. and efficient to accelerate the development of more has the capability programs. responsive software we will look at the history of processor In this presentation, will give about the futures, and we we will provide hints instrumentation, will summarize the a few examples of what has worked well. We expected can be that are achievable today and what benefits benefits in the future. Performance Validation by Design by Validation Performance Seckin Unlu, Intel Corporation SESSION 401 6500 PAPER WEDNESDAYAM - 9:00 AM 8:00 HOT TOPICS No Paper 48 W CMG2006 • Reno EDNESDAY ESO 1 ENSA 9:15 AM -10:15 AM WEDNESDAY NON-SPECIFIC BUSINESS PERFORMANCEMANAGEMENT PAPER 6120 SESSION 417 observed. can bechangedinthemodelsothatresultingservicelevels if scenarioswhereeithertheworkloadorunderlyingconfiguration system. Oncethemodelisvalidated,itcanbeusedtoexplorewhat- insights thatcannot begleanedfromobservingtheactualcomputer from thesystem,aswellvariousmodelingtechniquesthatyield network, includingthenecessarystatistics thatneedtobecollected network. This courseprovidesthedetails oftheessentialqueueing Windows. At theheartofthesemodelsisessentialqueueing techniques andtoolscanbeusedtomodelzSeries,Unix/Linux, system modelingis,inmostways,platform neutral. The same NoPaper Although mostcomputingenvironments areheterogeneous,computer 10:30 AM -12:00 AM WEDNESDAY 9:15 AM -10:15 AM WEDNESDAY Dr. Michael A. Salsburg,Unisys Modeling andForecasting FUNDAMENTALS/CORE COMPETENCY PAPER 6504 SESSION 426 SESSION 416 TBD 9:15 AM -10:15 AM WEDNESDAY TBD VMWare: TBD PAPER 6549 SESSION 419 an introductorylevelsession. family ofcapacity andperformancemanagementsolutions.Itwillbe specifically onautomationtechnologyavailablewithinISM’s PerfMan information updateddaily, weeklyormonthly. This sessionwillfocus reports provideusage,resourceavailabilityandservicequality web-based reports fordifferent peoplewithintheorganization. These Many Capacity Plannersspendasignificantamountoftimeproducing 9:15 AM -10:15 AM WEDNESDAY Pete Weilnau, ISM Management ReportingwithPerfMan Capacity ISM: Automating PAPER 6808 SESSION 418 expensive toolssuchasSASorBMC. spreadsheet inordertocaptureaperformanceissuewithoutusing also describeshowtocreatestatistical controlcharts usinga an excellenttoolforapplicationperformancemanagement. This paper metrics, includingmiddlewaretraffic andresponsetimes,madeSEDS a large,multi-platform environment. Adding someapplication specific exception reports againstSAS/ITRMperformancedata warehousefor used formorethansixyearstoautomaticallyproduceweb-based Statistical ExceptionDetectionSystem(SEDS)hasbeensuccessfully Igor A. Trubin, Capital One Part 6 System ManagementbyException, O OISNoPaper TOPICS HOT S ESSIONS V V ENDOR ENDOR CMG-T TECHNIQUES AND TECHNOLOGIES TECHNIQUES AND T T RAINING RAINING NON-SPECIFIC NON-SPECIFIC No Paper SRE ZSERIES Surprise Missing Twin, andQuantifying Dials foranPMDashboard:Velocity’s ZSERIES PAPER 6042 ZSERIES consumption, shortenbatchruntimes,andreducecostofownership. review howtrendinghelpedidentifyopportunitiestoreduceCPU batch cycleelapsed timestoNetviewCPUconsumption.We will the performanceandidentifyimportant trendsforeverythingfrom ever. Bycollectingandtrendingafewkeystatistics, wecanmonitor This makessimplifyingPerformanceManagementmorecriticalthan they arealsosacrificinglegacyknowledgeandtechnicalexpertise. reduction. Whilecompanies maybesuccessfulinreducingstaff costs worldweareallfeelingtheeffects ofsomeformcost In theIT Bruce Perkinson,ON-TECServices and SystemPerformance Use Trending toManage Application ZSERIES PAPER 6010 10:30 AM -12:00PM WEDNESDAY SESSION 421 happening inoursystems. an efficient, platform-agnostic waytotrackandhighlightwhatis dashboard, whatismissingfromthezOSdisplayswehavenow, and This sessionwilldiscusswhatshouldandnotbeinaPM Rich Olcott,IBMTechnology Services TECHNIQUES AND TECHNOLOGIES TECHNIQUES AND BASICS/INTRODUCTORY 49

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S D • 3-8 EDNESDAY W BASICS/INTRODUCTORY BASICS/INTRODUCTORY BUSINESS PERFORMANCE MANAGEMENTBUSINESS PERFORMANCE ZSERIES BUSINESS PERFORMANCE MANAGEMENT NON-SPECIFIC Administration Chris Greco, Social Security of enlightened Abraham Maslow was a pioneer in the area One of his contributions to the work of management and psychology. This (HON). everywhere was his Hierarchy of Needs social scientists from the boardroom familiar pyramid is used and applied everywhere for motivating their to the backroom. Managers have relied on it will associate This paper employees since the concept was founded. as well as show that the HON to both the computer and the technician, governed by this the processes that currently exist in our fields are also very pervasive and persuasive concept. SESSION 423SESSION WEDNESDAY PM AM - 12:00 10:30 6070 PAPER - Inhibitors to Server Virtualization and How Virtualization, and Storage to Mitigate Them IBM Chris Molloy, one of the leading technologies being is becoming Virtualization implement in IT thru increased costs in order to decrease environments storage, can occur at the server, equipment utilization. Virtualization is to review The purpose of this paper levels. network, and application virtualization and some of the of server and storage the benefits The are out in the industry today. technologies that implementation on the inhibitors to implementing detail will then go into further paper will conclude with mitigation The paper those virtualization techniques. recommendations for those inhibitors 6140 PAPER . . . and Availability, Monitoring, Maslow?! TECHNIQUES AND TECHNOLOGIES TECHNIQUES AND TECHNIQUES TECHNOLOGIES Jeffry A. Schwartz, Unisys Corp. Jeffry Windows and the SQL management system provide Server database the vast number of counters, many performance counters. However, via the Windows and the fact that numerous explanations provided make counter, the name of the Performance Monitor simply restate a daunting task. resolving performance problems in this environment that can discusses methodologies, metrics, and techniques This paper cause(s) of the the be utilized during a performance crisis to ascertain problem and determine an appropriate solution. Utilizing Performance Monitor Counters to Effectively Guide and SQL Windows Tuning Server Efforts WINDOWS WINDOWS PAPER 6209 PAPER Developers today have to ensure that their applications do not violate Developers today have to point in time. Stringent Agreement at any the Service Level have exposed the need for and dynamic workloads requirements that can be used for a ‘What-if’predictive performance models analysis continue to be some applications Projections. However, and Capacity performance put into production without going through the required an approach to build performance models proposes This paper tests. testing, by of such applications without any exclusive performance production logs. from its extracting relevant and required data Suhas Sudheendra, Infosys Technologies Ltd Technologies Suhas Sudheendra, Infosys Ltd. Patel, Infosys Technologies Mitesh V.. Infosys Pratik Kumar, FUNDAMENTALS/CORE COMPETENCYFUNDAMENTALS/CORE Performance Approach to Build System from Model for a Web-Based NON-SPECIFIC Server Logs Application its SESSION 422SESSION WEDNESDAY PM AM - 12:00 10:30 6077 PAPER 50 W CMG2006 • Reno EDNESDAY NXLNXNoPaper UNIX/LINUX PAPER 6538 tool. Bothchallengesencounteredandinsights gainedaredescribed. oriented loadgeneratorinsteadofatraditionalvirtualuserscriptbased server arrangementforaWindowsenvironmentusingtransaction paper discusses aspecifictraffic capacity testingexperiencewiththis Server, andDatabase Serverinasingleframearrangement. This supporting Web basedapplicationsistheWeb Server, Application One ofthecommonserverconfigurationsthathasemergedfor James F. Brady, State OfNevada WINDOWS Tools Environment With Transaction Based Traffic Capacity Testing aWeb FUNDAMENTALS/CORE COMPETENCY PAPER 6025 10:30 AM -12:00PM WEDNESDAY SESSION 424 environment. forsuccessfulperformancemanagementtechniquesthis practices’ to actualcustomersituationswillbepresented,demonstrating‘best Examples ofPerformance Assurance forVirtual Serverstoolsapplied • docapacity planningforthisenvironment? • reportperformanceresults tootherswhodonotunderstand thenew • understand whatisreallygoingon? new measurements, newterminology. Sohowdoyou: processors). Along withthepowerandflexibility comenewconcepts, managing complexcomputingenvironments (e.g. AIX on pSeries IBM’s dynamiclogicalpartitions (LPARs) providepowerfultoolsfor Debbie Sheetz,BMCSoftware AIX PartitionedEnvironments Performance Reporting/Modelingfor S technology? ESSIONS TECHNIQUES AND TECHNOLOGIES TECHNIQUES AND UNIX TRG ZSERIES David Raften, IBM Remote Copy100kmtesting STORAGE LINUX PAPER 6179 providesextensive metricreportingthatprovidesconsiderableinsight. experienced whenusingparticular applications,and3)it simulations, tomoreaccuratelysuggestperformancethatwillbe “replay” I/O,“transactions”fromactualproductionapplicationsor contemporary storagesubsystems,2)itoffers auniquefacilityto 1) itgeneratessubstantially moreI/Otobettermeasurecapabilities of distinguish itfromBonnie,aswellmostotherbenchmarktools,are distinct benchmarktoolcalled“Bertha”. The featuresofBerthathat The popularI/Obenchmarktool“Bonnie”hasbeenmodifiedtoforma Dave Wagoner, Lexis-Nexis Performance Storage Subsystems BenchmarkTool forHigh- Bertha: A STORAGE PAPER 6024 10:30 AM -12:00PM WEDNESDAY SESSION 425 site. This summarizestheresults seen.ItisalsopublishedontheIBMweb CFstructureduplexing,andwithdualsiteworkload. with DB2GBP km. Three environments werelookedat:Singlesiteonlyworkload, synchronous storageremotecopyasdistances increasefrom0to100 Measurements weredonetolookattheperformanceimpact of TECHNIQUES AND TECHNOLOGIES TECHNIQUES AND EXPERIENTIAL 51

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S D • 3-8 No Paper No Paper NON-SPECIFIC EDNESDAY W RAINING RAINING T T ENDOR ENDOR V V Metron-Athene: Extending Capacity Planning: End to End and Virtualization Metron-Athene Rich Fronheiser, The ability to incorporate an end to Management: Lifecycle Capacity both end planning, end view of application performance into capacity by the user and the to end in terms of the performance as experienced through to end to end lifecycle of an application from development production. becoming the prevalent technology for Rapidly Virtualization: new challenges supporting business applications, vitualization offers practical advice and The session offers planner. for the capacity planning capacity training to how to manage these issues from a perspective. SESSION 431 6522 PAPER UNIX/LINUX - Better Resource Java on Bare Metal Control when Running Java on a WEDNESDAY 1:30 PM - 2:30 PM Hypervisor BEAJoakim Dahlstedt, Systems a promising research project at BEAThis session presents Systems The project has three goals: First, make it around server virtualization. easy to migrate existing Java to a virtual infrastructure on top of Xen or similar solution). Second, provide hypervisors (VMWare, mainframe-grade resource metering and control to Java on general of improve the efficiency Third and finally, purpose hardware. execution in Java in these environments. No Paper SESSION 428 6803 PAPER AShunra: IT Helps Network Virtual Experience Predict End User Staff WEDNESDAYAM - 12:00 PM Globally 10:30 Shunra Amichai Lesser, for ITOne of the biggest challenges when rolling out new staff how well new technology will work initiatives is knowing in advance Many times new business application across the production network. around remote end uncertainty with are accompanied deployments other cases infrastructure changes such as user performance and in centralizing servers or IP end users convergence may impact network will discuss the business presentation This ways. in unpredictable practices, for developing a virtual network motivation behind, and best environment that can predict end user experience. SESSION 429 6806 PAPER WEDNESDAY PM AM - 12:00 10:30 TECHNIQUES AND TECHNOLOGIES TECHNIQUES AND TECHNOLOGIES TECHNIQUES AND TECHNIQUES TECHNOLOGIES We have all been conditioned over the years to use utilization or We planning. percent busy as the primary metric for capacity with increasing use of CPU virtualization and Unfortunately, sophisticated CPU optimization techniques such as hyperthreading we get from the systems and power management the measurements ways in which will explain many of the This paper are virtually useless. we depend upon is distorted, and proposes that we turn to the data alternatives and express direct measurement of the fundamental of throughput within a response in terms of headroom, in units capacity time limit. Utilization is Virtually Useless as a Utilization is Virtually Metric! eBay Inc. Adrian Cockcroft, PAPER 6133 PAPER The first part of this study introduces the vision of Grid networking. The of this study introduces the vision of Grid networking. The first part that surround study elaborates on the architecture and technologies Grid and addresses some of the issues surrounding the Grid paradigm, elaborates on some of the challenges The second part applications. and introduces an analytical model that faced by the Grid scheduler, The study behavior of the Grid nodes. allows quantifying the capacity procedure further proposes a Monte Carlo based probability estimation between a Grid that focuses on optimizing the communication behavior node and the scheduler. HOT TOPICS NON-SPECIFIC Dr. Dominique A. Heger, Fortuitous Technologies A. Heger, Dominique Dr. A. Carinhas, Fortuitous Technologies Phil Greg Simco, Nova Southeastern University Grid Technology – Vision, Grid Technology Architecture, and Node Capacity Considerations HOT TOPICS UNIX PAPER 6044 PAPER Dr. Dominique A. Heger, Fortuitous Technologies Fortuitous A. Heger, Dominique Dr. Carinhas, Fortuitous Technologies A. Phil a systems-engineering and evaluation This study introduces of an entire computing on the stability methodology that focuses research elaborates on the cohesive The conducted infrastructure. the which encapsulates methodology, systems assurance (CSA) availability, assurance (reliability, and methods of product concepts dependability and and scalability, performance and maintainability), deviates from the approach substantially This (security and safety). the process in use today that treats pervasive systems analysis discussed dimensions individually in a vacuum. A Framework to Quantify Cohesive Assurance Computer Systems SESSION 427SESSION WEDNESDAY PM AM - 12:00 10:30 6011 PAPER COMPETENCYFUNDAMENTALS/CORE UNIX 52 W CMG2006 • Reno EDNESDAY IDW NoPaper 1:30PM-2:30 WEDNESDAY WINDOWS PAPER 6550 SESSION 433 NoPaper classes. to knoweffective setupofyourSYSTEMandSYSSTCservice - 5)? This presentation willprovideyouwiththeinformationneed IBM announce5newSYSSTCorientedserviceclasses(i.e.SYSSTC1 How wouldperformancebeaffected iftheirsetupisincorrect?Whydid be ensuredthatthewrongaddressspaces arenotclassifiedthere? of addressspaces areinSYSSTEMandSYSSTC,howcantheit them? HowcanaWLMperformanceanalystverifythatthecorrectset SYSTEM andSYSSTCserviceclasses?HowdoesWLMmanage classes namedSYSTEMandSYSSTC.Whatarethespecificsof All WLMenvironments havetwocriticalandstatically definedservice 1:30PM-2:30 Peter Enrico,EnterprisePerformanceStrategies, Inc. WEDNESDAY SYSSTC ServiceClasses Understanding WLMSYSTEMand ZSERIES PAPER 6534 SESSION 432 visible forperformancemanagement. illustrate howthisnewinsightcanmakeeachVM-spectralregionmore NON-SPECIFIC performance ofeachsystemonthisVM-spectrum.Severalexamples frequencydeterminestherelativepositionand the YGJPM TY one extremeandGRID-likeservicesattheother, (2)observingthat virtualization lieonadiscretespectrumboundedbyhyperthreadingat ameliorate thatproblemby(1)recognizingthedisparate formsof measurement paradigms ofmostperformancemanagementtools.We Virtualized systemsremainopaque becausetheyhavesurpassed the 1:30PM -2:30PM Dr. NeilJ.Gunther, PerformanceDynamics WEDNESDAY Hyperthreads toGRIDs The Virtualization Spectrum from TOPICS HOT PAPER 6019 SESSION 434 datacenter scenarios. consolidation, businesscontinuity, developmentandtest,dynamic define andprioritizeWindowsvirtualizationfocus.Itreviewstheserver timeframe anddiscussthescenariosfeaturesthatareusedto enhancements tovirtualizationintheWindowsServerLonghorn Virtualization infrastructure.We willfocusontheexpected including Virtual Server, Virtual PCandtheemergingWindows on thestrategyandroadmapforMicrosoft’s virtualizationservices taking withplatform virtualizationtechnologies. The discussionfocuses This presentation providesinsightintothedirectionthatMicrosoft is Therron Powell,Microsoft Corp. and Roadmap Microsoft Virtualization Directions S ESSIONS TECHNIQUES AND TECHNOLOGIES TECHNIQUES AND WINDOWS ZSERIES EWR/NENTNoPaper 4:15PM-5:15 WEDNESDAY 3:00PM-4:00 WEDNESDAY 1:30PM-2:30 WEDNESDAY NETWORK/INTERNET PAPER 6509 SESSION 456 SESSION 446 SESSION 436 Group, andBillZahaviofEMC. Boksenbaum ofHDS,BruceMcNuttIBM,GregSchultzStorageIO Panelists include: Alexandre BrandwajnofPallasInternational, Mel measurement andreporting. performance experts todiscussthecurrentstate ofperformance still available. This panel gathersseveralstorageindustry standards have beenimplemented,butthevendor-specificsoftware is vendor-independent metrics. Today, weareintransition-someofthe Storage NetworkingIndustry Association (SNIA)begandeveloping the storageindustrytoreducethatcomplexity. Inparticular, the NON-SPECIFIC environments more complex,soopenstandards begantoappearin performance ondifferent diskarrays. All thissoftware made customer so storageandsoftware vendorswrotesoftware tomeasure performance area,youcan’tmanagewhathaven’tmeasuredfirst, industry. Inthe staff posesamanagementchallengetotheIT ongoing businessneedtomanagemorestoragewiththesameorless rapid growthindata andavailabilityrequirements, togetherwiththe Storage performancemanagementisrapidly-evolvingarea. Today, the 1:30PM-2:30 Mark Friedman,DemandTechnology Software WEDNESDAY Panel Storage PerformanceMeasurement STORAGE PAPER 6553 SESSION 435 The sessionwilladdressthez/OS,Windows,andLinuxplatforms. TCP/IP. application, eliminateunnecessarytraffic andlowertheCPUusageof communications errorsaffecting theimportant productionDB2 In arecentNetworkHealthCheck,wewereabletoeliminate 5. Detail areaswherefurtherinvestigationisneeded 4. Findtroublespots instack /socketperformance 3. Reviewprofileparameters 2. Findtuningopportunities 1. Describetheworkloadandresponsetime network.We willdothefollowing: performance checkofthe TCP/IP This sessionwilldescribehowyoumaybeabletodoastep-by-step transmission, connectionanderrors? stack encountering?Whatistheimpact onCPUtimeof TCP/IP Profile parameters definedcorrectly?Whaterrorsisyour TCP/IP protocols suite.Doyouknowifyournetworkistuned? Are your TCP Today’s InternetandcorporateIntranets arebasedonthe TCP/IP Nalini J.Elkins,InsideProducts Management Performance Introduction toTCP/IP CMG-T NON-SPECIFIC No Paper PANEL 53

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S D • 3-8 WINDOWS EXPERIENTIAL EXPERIENTIAL EDNESDAY W Measuring and Modeling the Performance of the Xen VMM Jie Lu, BMC Software Inc. Lev Makhlis, BMC Software Inc Jianjiun R. Chen, BMC Software, for server Server virtualization technology provides an alternative that share consolidation by creating a set of logical resources a popular monitor, underlying physical resources. Xen virtual machine of multiple execution virtualization solution in Linux world, supports of performance guest operating systems with unprecedented levels virtual servers faces and resource isolation. Performance modeling of system meaningful measures as the operating challenges of obtaining a practical approach presents This paper deals with virtual resources. for measuring and modeling the performance of Xen. SESSION 445 6200 PAPER HOT TOPICSOptimization with Service Level Environment Objectives in Virtual WEDNESDAYAnatoliy Rikun, BMC Software Dr. 3:00 PM - 4:00 PM Ding, BMC Software Yiping problem of distributing a set of we analyze important In this paper into account the factor Taking applications among physical servers. peak times, different applications may have different that different levels may importance and different resource consumption patterns, This paper significantly improve overall system performance and QoS. a mathematical model and some case-study examples for presents NON-SPECIFIC of tuning the aspects also discuss some optimization this problem. We their deployments. after applications parameters SESSION 443 6551 PAPER next generation Microsoft’s architectures virtualization WEDNESDAY Corp. Therron Powell, Microsoft - 4:00 PM 3:00 PM infrastructure will be a Virtualization The powerful new Windows for Windows Server Longhorn role and core capability fundamental This session provides an architectural and in subsequent OS release. of Windows virtualization: the hypervisor, overview of the three pillars This new architecture and device virtualization. the virtualization stack, operations with the ground breaking allows for much more dynamic memory and devices to partitions new ability to hot add processors, The session will also discuss operations. without suspending their management, I/O directions in virtualization industry standards from IOMMUs and new PCI IOV initiatives virtualization opportunities The new I/O hard disk (VHD) directions. virtual as well as Microsoft’s for a much afford architecture, security and manageability facilities reliability, higher performing virtualization experience, extending and security. scalability, serviceability, availability, SESSION 444 6034 PAPER WEDNESDAY - 4:00 PM 3:00 PM WINDOWS No Paper HOT TOPICS LINUX ZSERIES NON-SPECIFIC TECHNIQUES AND TECHNIQUES TECHNOLOGIES Glenn R. Anderson, IBM Glenn R. Manager (EWLM) provides a way to monitor and Enterprise Workload systems in a respond to workload processing across multiple distributed heterogeneous environment - z/OS WLM technology covers EWLM This session migrated out to distributed platforms. policies that define the expected performance; middleware equipped that Application Response Measurement; and the Domain Manager for Also described will be EWLM transaction routing monitors and reports. a z/OS WLM now supports Finally, management. and POWER5 LPAR link between EWLM Service Classes and zWLM Service Classes. Enterprise Workload Manager: Enterprise Workload About in EWLM? All the E What’s SESSION 442 6518 PAPER WEDNESDAY 3:00 PM - 4:00 PM End-End Performance Management Laura J. Knapp, IBM experience J2EE applications because the end user Everyone wants the trouble shooting of these applications and is very high; however, to give up the data systems has led many a trouble shooter to want to trouble so difficult center world. Why is this and does it need to be This sessions looks at the J2EE shoot J2EE applications? and the tools you should use. environment, what you need to lool for, ZSERIES No Paper SESSION 441 6528 PAPER WEDNESDAY - 4:00 PM 3:00 PM As IT to evolve it can be difficult technologies continue to change and alone won’t help build new classes Training keep your skills current. are able to keep working with the new expertise. Unless you gained in a class can be quickly technology over time, knowledge equipment that is no longer powerful are selling forgotten. Companies workloads, but is quite serviceable to learn enough to run production hardware and for obtaining look at options We’ll new technology. network to build expertise in new to set up a small home software current job or find a better one. technologies, to keep your NETWORK/INTERNET No Paper Build a Home Computer Lab, Change Home Computer Build a Save the Earth. Life and Your Andresen, MQSoftware Robert D. SESSION 437 6099 PAPER COMPETENCYFUNDAMENTALS/CORE NON-SPECIFIC WEDNESDAY - 2:30 PM 1:30 PM 54 W CMG2006 • Reno EDNESDAY SRE Z/OS 4:15PM-5:15 WEDNESDAY ZSERIES PAPER 6401 SESSION 452 NON-SPECIFIC important question. resources? We introduceastatistical modelthathelps youanswerthis particular physical system,withknownprocessor, memoryanddisk you mustask:howmanyvirtualsystemscancomfortably runona to choosefrom.Inthissessionweaddressoneofthefirstquestions the rolloutofnewapplications.Severalimplementations areavailable entered productionenvironmentbothforserverconsolidationand Virtualization isstilltodaythehottopicit’s beenforseveralyears.Ithas 3:00PM-4:00 WEDNESDAY Yiping Ding,BMCSoftware On theNumberofPartitions TOPICS HOT PAPER 6199 SESSION 447 and configurations on industrystandard serverhardware. architecture canmatch nativeI/Othroughputforavariety ofworkloads Edition). Ourperformance results indicatethatouraccelerateddriver Ethernet andstorageadapteronVirtual IronEX(EnterpriseXen To thisend,paper studiesthevirtualizationandperformance ofan low latencydevices. architecture canmeettheperformance requiredofhighthroughput, criticalquestion iswhethervirtualizingdevicesviasuch devices. A virtualize I/Odevicesandshieldthe hypervisorfromthevarietyof performance CPUvirtualization,whileaprivilegedguestisusedto operating system. The Xenhypervisordirectlyprovideshigh- in theXenarchitecturewhenrunningWindowsServer2003guest This paper focusesonVirtual’s Ironapproachtovirtualizing I/Odevices performance andinparticular effective performanceoftheI/Odevices. Thus, oneimportant requirementinthisenvironmentiseffective be donewhilepreservingvirtualmachineperformanceguarantees. run multipleoperatingsystems.However, suchresourcesharingmust machines provideareisolationandresourcesharing,theabilityto ingredient forallocatingserverresources.Majorbenefits thatvirtual today’s data centersvirtualmachineshaveemergedasthekey given theillusionofrunningdirectlyonphysicalmachine.In machine isareplicaoftheunderlyingphysicalandusersare concurrent, interactiveaccesstoamainframecomputer. Eachvirtual Virtual machinesweredevelopedbyIBMinthe1960’s toprovide 4:15PM-5:15 Alex Vasilevsky, Virtual WEDNESDAY IronSoftware, Inc Virtualization onXen Optimized Windows Server PAPER 6514 SESSION 453 Sedgwick ofCompuware,andIvanGelbInformationSystems. Kathy Walsh ofIBM,NormanHollanderComputer Associates, Jane Panelists include:PeterEnricoofEnterprisePerformanceStrategies, monitor. track sessions,orhandyourwrittenquestionstoanyz/OSsession boxyouwillfindatvariousz/OS drop awrittenquestionintotheQ&A questions, [email protected],or Workload LicenseCharges,WebSphere, etc...Comeprepared with general Sysplex,z/OSsystemperformance,WLManything,variable can answerinclude:zSeriesprocessors,processorconfigurations, Some ofthemanyperformancerelatedquestionspanel ofexperts If youhaveazSeriesperformancequestion,thisisthepanel toask. Ivan L.Gelb,GelbInformationSystemsCorp. Panel: zSeriesPerformanceQ& A IDW NoPaper WINDOWS S ESSIONS BASICS/INTRODUCTORY WINDOWS No Paper PANEL O OISLINUX 4:15PM-5:15 WEDNESDAY Isn’t It MayBeVirtual, ...ButtheOverhead TOPICS HOT PAPER 6119 SESSION 455 WINDOWS your virtualizationendeavors. enlightenment iscomplete,we’llproviderecommendationstoaidin measurements both beforeandafter virtualization.Whenourquestfor correlations betweenactivitylevels,responsetimesandotherkey from VMwareESX,its virtualmachinesandWindowsserversseeking of alargeenterpriseenvironment.We’ll lookcloselyatdata captured Join ourquestforenlightenmentasweexploretheperformancedata Server Virtualization continuestobeoneofthehottesttopics2006. Stephen J.Marksamer, Aetna 4:15PM-5:15 Peter J.Weilnau, ISM WEDNESDAY Virtualization Real World Adventures inServer TOPICS HOT PAPER 6038 SESSION 454 processes. Capacity ManagementandtheotherITSM interfaces betweenITIL Management inanyenvironment,withadditionalfocusgiventothe Capacity Finally, recommendationsaremadeforimplementingITIL Capacity Management. and contrastingthosepracticeswithITIL Capacity Managementaspracticedinthoseenvironments, comparing The authoralsoconsiderstwodifferent organizationsanddiscusses processes, withparticular attentionpaid toCapacity Management. andtheITSM This paper providesabriefbackgroundofITIL asamodelforbestpractices. Many organizationsareembracingITIL Rich Fronheiser, Metron 4:15PM-5:15 WEDNESDAY Than Charts OverCoffee Capacity Management:More ITIL NON-SPECIFIC BUSINESS PERFORMANCEMANAGEMENT PAPER 6032 SESSION 457 workload mixesonthatoverhead. the overheadofvirtualizationandaffects oftechnologyand I/O andCPUintensities. The benchmarksweredesignedtoobserve virtualization technologies.Itincludesastudyoftheeffects ofvarious virtualization. Results arepublishedforbothXenandVMWare measure andobservetheperformancebehaviorofserver This paper presents theresults ofbenchmarksthatweredesignedto William Maimone,Unisys Peter Karnazes,Unisys Dr. Michael A. Salsburg,Unisys BASICS/INTRODUCTORY EXPERIENTIAL EXPERIENTIAL 55

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S D • 3-8 UNIX WINDOWS HURSDAY EXPERIENTIAL T CMG-T CMG-T Windows System Performance Windows - Part 1 Analysis Measurement and A. Schwartz, Unisys Corp. Jeffry This basic tutorial in the CMG-T the foundation curriculum introduces system and its metrics that are available from the Windows operating The sheer number of available metrics most prevalent applications. who are well versed for anyone, even those analysts makes it difficult to discern on other platforms, in performance analysis measurements This course will provide the performance counters. the most important analyst to necessary information to enable the Windows performance them, metrics are, how to interpret what the most important ascertain It will also highlight and the most appropriate collection mechanisms. data Performance that are not easily obtainable. those measurements be discussed. tools will collection and analysis issues using standard SESSION 507 6035 PAPER COMPETENCYFUNDAMENTALS/CORE The LOWE Down on Capacity Planning Inc. Companies, Jim Horne, Lowe’s THURSDAYAM AM - 9:00 ZSERIES 8:00 you through the way I perform CPU capacity will take This paper forecast our continuing CPU to Companies planning at Lowe’s will go through the SAS programs, the spreadsheet and You upgrades. will the human interaction I use to predict what size machine Lowe’s you through will take The SAS part need and when we will need it. will show how I The Excel part collecting and summarizing the data. use linear trending along with some human factors modification (you tweaking) to predict the future in six month increments. know, Unix/Linux CMG Quick Start Course Quick Start Unix/Linux CMG eBay Inc A. Cockcroft, Adrian the measurement sources and tuning This course focusses on TCP/IP Linux, including available in Unix and parameters complex storage subsystems, and a deep measurement and tuning, and extended metrics such as microstates dive on advanced Solaris meaning and behavior of metrics is covered in The system accounting. misleading indicators, sources of Common fallacies, detail. for the unwary will be exposed. other traps measurement error and by this presenter in a are covered in detail Free tools for Unix/Linux and they will be mentioned briefly in this CMG06 Sunday Workshop, class. SESSION 506SESSION 516SESSION 526 6511 PAPER THURSDAYAM 9:00 AM - 8:00 THURSDAYAM AM - 10:15 9:15 THURSDAYAM - 12:00 PM 10:30 SESSION 505SESSION 515SESSION 5256525 PAPER UNIX/LINUX THURSDAYAM 9:00 AM - 8:00 THURSDAYAM AM - 10:15 9:15 THURSDAY- 12:00 PM AM 10:30 No Paper WINDOWS No Paper ZSERIES NON-SPECIFIC TECHNIQUES AND TECHNIQUES TECHNOLOGIES CMG-T Build your z/OS measurement and tuning skills through this fast-paced First up we with information you can use today. jam-packed seminar, a look at monitoring z/OS performance using SMF and RMF. take including the new Next, dive into the world of System z shared LPARs, specialty engines like zAAPs and zIIPs. What do the terms mean, and Next, in the RMF reports? how does your configuration manifest itself and GRS. a review of the basics of DASD performance, z/OS paging, metrics to watch, and what do they mean? What are the important as we delve Manager, of z/OS Workload jump into the world Finally, for your workload, proper use of into assigning goals and importances WLM classification, and an introduction to advanced WLM services like Of course any discussion of enclaves and application environments. WLM would not be complete without a look at the current RMF AActivity Report. Workload information steady stream of important Anderson will keep the you, but trust that your instructor Glenn awaits and highly useful. interesting proceedings lively, Glenn R. Anderson, IBM Glenn R. Introduction to z/OS Monitoring, Manager and the Workload Tuning, ZSERIES No Paper SESSION 504SESSION 514SESSION 524 6505 PAPER THURSDAYAM AM - 9:00 8:00 THURSDAYAM AM - 10:15 9:15 THURSDAYAM - 12:00 PM 10:30 Dr. Cathy A. Fulton, NetQoS, Inc. A. Fulton, Cathy Dr. real-world case studies that demonstrate how well- Fulton will share Dr. can sometimes intentioned network and systems engineering efforts Fulton will examine these case Dr. produce unexpected results. engineering studies, gleaned from her years as a leading network include the and the science behind them. Examples will consultant of implementing caching devices to improve application results of QoS response times for remote users, improper application amuck, and running techniques, active agent monitoring software and deep knowledge of network performance Fulton’s others. Dr. in large management, in-the-trenches experience working capacity of humor will and irreverent sense enterprise network environments, make this CMG session both valuable and memorable. Best Laid Plans: Enterprise Network Best Laid Plans: Enterprise and Performance Case Studies Lessons Learned SESSION 503 6517 PAPER NETWORK/INTERNET THURSDAYAM 9:00 AM - 8:00 No Paper An important aspect of managing performance is managing response aspect of managing An important To with longer response times. transactions time extremes, particularly of extremes requires an understanding manage the effectively In this session response time distributions response time distributions. demonstrate that The results analyzed. from production are obtained to analyze the Techniques distributed. response times are not normally discrete-event Additionally, presented. resulting distributions are presented that produce simulation results simulation techniques are distributions. that approximate production FUNDAMENTALS/CORE COMPETENCYFUNDAMENTALS/CORE Production Your to Know Getting Response Time NON-SPECIFIC ALLTEL A. Letner, Charles Dr. Communications, Inc. SESSION 502 6064 PAPER THURSDAYAM 9:00 AM - 8:00 56 T HURSDAY CMG2006 • Reno S ESSIONS EWR/NENTZSERIES 9:15 AM -10:15 AM THURSDAY NETWORK/INTERNET PAPER 6149 SESSION 511 requirements, set expectations, anddefineoperatingagreements. departments canusetodiscuss standard that businesses andIT for measuringandreportinguserperformance. Apdex isanopen the Application PerformanceIndex(Apdex),anewstandard method problem andaprovenmodelthatquantifiestheissues.Itwilldescribe existing applications. This sessionwillprovideanoverviewofthe degrade userperformance,makingithardertomanagenewand managed. Furthermore,newbusinessinitiativescaninadvertently User-level performanceisoften verypoorlyunderstood,measured,or 8:00 AM -9:00 AM THURSDAY Peter Sevcik,NetForecast Apdex Standard Apdex: DefiningPerformanceandthe PAPER 6812 SESSION 50A TRG UNIX its potentialadvantages. memory. We presenta strategyforsuchmanagement,andillustrate discussion toanother keystoragesystemresource: thecache companion paper, presented oneyearago. This paper extendsthis management, appliedtophysical disks, werethesubjectofa competing applications. The compelling benefits ofsuch management strategies,basedinpart, upontherelative importance of storage systemto develop performance Recent developments intheSCSI-3standard makeitpossiblefor a 9:15 AM - 10:15 AM THURSDAY Bruce McNutt,IBM Workloads Cache ManagementofCompetingI/O STORAGE PAPER 6127 SESSION 513 and production. Performance Engineeringwassuccessfullyappliedduringdesign,test session includesacasestudyofretail bankingapplicationwhere repeatable processes,canbeappliedatanystage ofthelifecycle. The lifecycle. This methodology, whichisbasedonreusabletoolsand methods andtechniquesthatapplyacrossthesoftware development In thispaper wedescribeanddemonstratePerformanceEngineering Richard Gimarc,HyPerformix,Inc. 9:15 AM -10:15 AM THURSDAY Amy C.Spellmann,HyPerformix,Inc. NON-SPECIFIC Performance Engineering The RoadmapforFullLifecycle FUNDAMENTALS/CORE COMPETENCY PAPER 6202 SESSION 512 all isthefirststeptotuningandimprovingperformance. be decodedtomakesenseofthetraffic patterns. Makingsenseofit connection contains layersofprotocolsandsubprotocolswhichmust mixture ofmanyapplicationsandpieceshardware.Each mainframe iscomplexforthebasicreasonthateachnetworka networksonthe hard-won experience.Monitoringandtuning TCP performanceareadistillationof The tencommandments of TCP/IP Nalini J.Elkins,InsideProducts Performance Ten Commandments ofTCP/IP A PDEX @CMG2006 TECHNIQUES AND TECHNOLOGIES TECHNIQUES AND TECHNOLOGIES TECHNIQUES AND BASICS/INTRODUCTORY No Paper ESO 2 HRDY10:30 AM - 12:00PM THURSDAY NON-SPECIFIC FUNDAMENTALS/CORE COMPETENCY PAPER 6139 SESSION 521 improvement technologies. session endswithabriefoverviewofapplicationperformance and use Apdex tomakedecisionsaboutimproving performance. The integrate Apdex reports fromvarioussources,track Apdex overtime, along withtheirvaluesandpitfalls. Attendees willlearn how to will alsoprovideanoverviewofseveralinstrumentation approaches approaches todefiningthe Apdex target responsetime. The session enterprise mustmakeinordertoapply Apdex. Itdescribesseveral This sessiondescribesthetechnologyandbusinesschoicesan 9:15 AM -10:15 AM THURSDAY Peter Sevcik,NetForecast Enterprise YourApdex:to ApplyingApdex PAPER 6813 SESSION 51A applications willbediscussed. for boththetechnicalmeasuresandbusinessmetricsofmainframe that couldbeextendedtootherapplicationsaswell.Potentialsources and Javascript simple web-basedreportingarchitecturebasedonXML This sessionwillpresentonepossibleBMDBdesignanddiscussa 9:15 AM -10:15 AM THURSDAY Scott A. Chapman, American ElectricPower ZSERIES Metrics Database An Implementation ofaBusiness BUSINESS PERFORMANCEMANAGEMENT PAPER 6122 SESSION 517 used tohelpbuildpopulationsforanalysispurposes. suggested reportingpackages. Exploratoryanalysistechniqueswillbe analyzed. SAScodetoperformtheanalysiswillbeprovidedalongwith Process Control,and Analysis ofVariance willbeexplainedand variation thatisnormallypresent.Hypothesis Testing, Statistical are duetoassignablecauses,asopposedtheperiod explore statistical techniquesusedtolookfordeviationsinmetricsthat Unfortunately, nobodyworksinaperfectworld. This sessionwill In aperfectworld,onewouldalwaysknowtheanswertothisquestion. Frank M.Bereznay, KaiserPermanente Service andResourceMetrics. Statistical Techniques to Interpret Did SomethingChange?Using TECHNIQUES AND TECHNOLOGIES TECHNIQUES AND BASICS/INTRODUCTORY No Paper 57

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S D • 3-8 No Paper HURSDAY EXPERIENTIAL T BASICS/INTRODUCTORY RAINING T ENDOR V BUSINESS PERFORMANCE MANAGEMENTBUSINESS PERFORMANCE ZSERIES are modernizing Many large corporations and government agencies technologies. their computer systems to use network and web-based interfaced to and are These applications have many components packages. legacy systems as well as newer commercial, off-the-shelf system of the final are a necessary part Response time measurements This those measurements. choice for obtaining ARM is a logical and by obtained ARM strategy pursued and results session describes the ACE project, a multi-billion dollar the e-Customs Partnership for the web-based customs modernization effort. SESSION 528 6810 PAPER Application Compuware Strobe: Performance Management for the Mainframe THURSDAYAM - 12:00 PM 10:30 TBD Management (APM) Application Performance is Compuware’s Strobe tool that enables you to optimize application performance throughout the enterprise and help you determine the precise nature and causes of performance bottlenecks. Join us to learn about the most beneficial will You and proven application performance management techniques. also learn how we support emerging technologies such as Java, Facility Data and Distributed Application Server (WAS) WebSphere can make AutoStrobe and (DDF). In addition, you will hear how iStrobe productive. more APM efforts your SESSION 527SESSION THURSDAY 6069 PAPER - 12:00 PM AM 10:30 Peformance The Future of Planning Capacity Management and IBM Chris Molloy, management (PCM) service is an capacity Providing performance and The purpose of this and products. integration of people, process, of these areas with respect to future industry session is to explore each of discuss the labor strategy of PCM, a combination will direction. We IT will discuss shore resources. We and off site, near shore on site, off how will discuss implications on PCM. We process models and their The session the PCM space. is affecting the new product technology on how PCM personnel should will conclude with recommendations changes. proceed, in response to these 6060 PAPER ARMing the Enterprise ECS John Yennie, Oliver E. Cole, OC Systems, Inc. Inc. OC Systems, M. Sturtevant, Steve BUSINESS PERFORMANCE MANAGEMENT NON-SPECIFIC PANEL No Paper BASICS/INTRODUCTORY TECHNIQUES AND TECHNOLOGIES TECHNIQUES AND TECHNOLOGIES There are increasing demands for mastering the complexity of with their ever growing number of heterogeneous servers datacenters, and storage devices. It is very challenging to create a scalable solution. Neil Gunther of of eBay, Adrian Cockroft include: Panelists Arya of Symantec Performance Dynamics Inc, and Siamak Dr. Xianneng Shen, Veritas Software Xianneng Shen, Veritas Dr. Panel: The Scalability Challenge - Methods to Cope with Scalability SESSION 523 6175 PAPER THURSDAYAM - 12:00 PM 10:30 This paper presents a manifesto for handling incident response related a manifesto for handling incident response presents This paper to compliance breach in corporate governance, which is an emerging Public infrastructure for managing compliance and security. software cross- are failing to meet compliance because the vital companies meet the that is supposed to help companies sections of data regulatory criteria are not readily available and what is available is approach, This session, in a 3-part to meet the regulations. insufficient introduces: a set of primitives, the concept of a “unit of work”, and incident response workload. characterizes its Dipto Chakravarty, Novell Dipto Chakravarty, COMPETENCYFUNDAMENTALS/CORE NON-SPECIFIC Security and Compliance Incident Response PAPER 6207 PAPER HOT TOPICS ZSERIES For a long time the 8-second rule has been the norm for setting For a long time the 8-second rule has been the rule in our new But how accurate is this response time on web pages. at the previous high-speed, broadband era of the Internet? By looking time data and collecting response research done on user expectations us to come up sources, it has been possible for from a variety of data Index Application Performance Then utilizing the with basic baselines. times of various pages the response (Apdex) we were able to compare to see how well they performed. Charles Hoover, CARFAX, Inc. CARFAX, Charles Hoover, A Methodology For Determining Baselines Response Time BUSINESS PERFORMANCE MANAGEMENT NON-SPECIFIC PAPER 6195 PAPER Robert E. Ritchie, Bank of America of Robert E. Ritchie, Bank critical and large scale applications are now More and more mission rapid increase in market share of application running on Java. With the of performance management and Weblogic, servers like Websphere As Java applications to be a challenge. Java applications continues performance and managing server and continue to evolve, tuning This session even more overwhelming. network resources becomes throughout for performing these tasks explores high level philosophies and for pro-actively monitoring Java the development life cycle environment. applications in a production Performance Tuning and Resource Performance Tuning Applications Java Management in SESSION 522SESSION THURSDAY 6114 PAPER - 12:00 PM AM 10:30 HOT TOPICS NON-SPECIFIC 58 T HURSDAY CMG2006 • Reno S ESSIONS solution employedforinstrumentation, monitoring,andreporting. approach taken toaddresstherequirements, andthetechnical managing thetransactionsofanewmulti-tierwebapplication, session exploresalargeEuropeanbankingservice’s requirements for end-users, andtotuneapplicationresourceperformance. This analyzed toavoidperformanceandavailabilityproblemsthatimpact NON-SPECIFIC Transactions inmission-criticalapplicationsaremonitoredand Bret Patterson,IBM Mark W. Johnson,IBM 1:30PM- 2:30 PM THURSDAY Banking Services Application Transactions inaLargeMulti-Tier Instrumentation and Analysis ofWeb NETWORK/INTERNET PAPER 6201 SESSION 531 include openquestionsfromtheaudience. and technicalsolutionnotpermitmarketinghype. The sessionwill Moderator willkeepthesessionfocusedonenterpriserequirements future products thataredesignedtoaddressthem. The session from innovativevendorstackling theseissueswilldiscusscurrentand limited asbothserversandusersareoutsourced. Representatives Furthermore, theabilitytoinstrumentnewapplicationsisbecoming impose newchallengestomeasuringandimprovingperformance. Modern distributedcomputingandnetworkedapplicationsystems 10:30 AM -12:00PM THURSDAY Peter Sevcik,NetForecast Improve Performance Apdex: Tools toMeasureand PAPER 6814 SESSION 52A implementations basedonconsultancy projects andcasestudies. provide answersbylunchtime. Athene isusedtodemonstrate interpretation of trendsandalerts aswellspeedymodelingto reporting, logicalviewsofvirtualizationenvironments andautomated issues suchasdata sources,instrumentation, scalableperformance enhancement (whicharelikelytobeinV3ofITIL). Thus itcovers extends thesedescriptionstocoverimplementation andprocess ITSM ServiceDeliveryprocessofCapacity Management. This session (V2)describesthesub-processesandactivitiesinvolvedin ITIL 10:30 AM -12:00PM THURSDAY Adam Grummitt,Metron-Athene Capacity Management Metron-Athene: Implementing PAPER 6807 SESSION 529 A V PDEX ENDOR @CMG2006 T RAINING EXPERIENTIAL No Paper No Paper SRE NoPaper 1:30PM-2:30 THURSDAY Christian Schram,Compuware Austria GmbH with theOptimizer DB2 UDBforz/OS:MakingFriends ZSERIES PAPER 6521 SESSION 533 WINDOWS some cooltoystoaddyourChristmasgift list! away withknowledgetoapplybackattheoffice ...orattheveryleast, technologies.Hopefully, you’llwalk will focusontheseandother‘hot’ the buzzwordswewereusing5yearsago. This entertaining session Torrents, RARCompression,digital movies,mp3s,mp4s...notexactly PDAs, Webcams, RSSfeeds,podCasting,WindowsMobile,iPods, Rob Domanski 1:30PM-2:30 THURSDAY Dr. BernardDomanski,TheCityUniversityofNew York-CSI You By?Wanna CatchUpFast? Ever Feel As IfTheWorld IsPassing TOPICS HOT PAPER 6026 SESSION 532 technical measurements, inaBusiness MetricsDatabase, orBMDB. in businessterms. That data could bestored,alongwithselected business valuewe need tocollectdata abouttheworkbeingperformed business value. To understand that very littleaboutthe systems’ supporting ourbusiness. These basicperformancemeasures, tellus do littletohelpusunderstand thepurposeof those systems: some formofaPerformanceDatabase, orPDB.However, thesedata technical measurements. These measurements areusuallystored in greatdealofsystem andhumaneffort isexpendedtocollectdetailed A 1:30PM- 2:30 PM THURSDAY Scott A. Chapman, American ElectricPower Management withBusinessMetrics NON-SPECIFIC Adding Value to Performance BUSINESS PERFORMANCEMANAGEMENT PAPER 6052 SESSION 535 JMX. Additionally, thepaper showshowcustomtoolscanbebuiltusing Extensions (JMX)technologyonwhichthosetoolsarebuilt. session describessomeofthosetools,andtheJavaManagement freely availablethatcanbeusedtomonitorJavaapplications. This performance ofJavaapplications. There areseveraltoolsthat 1:30PM-2:30 The JavaPlatform providesavarietyofmechanismsformonitoringthe THURSDAY NON-SPECIFIC Peter Johnson,Unisys Java Performance Analysis 301 FUNDAMENTALS/CORE COMPETENCY PAPER 6033 SESSION 534 based onexamplesfromthe“realworld”. tradeoffs anddiscussespossibleenhancements toexistingindexes perfect index,thissessionalsodealswithcriteriaforevaluating design perfectindexes.Sinceitisnotalwayspossibletoimplementthe common mistakes intable andindexdesignprovidesalgorithmsto statements. This sessiondiscusses appropriate indexesforSQL make thecorrectchoices. The mosteffective wayistodesign depending ontheinformationreceivedwithandhowitisforcedto sometimes apowerfulsouvereign,weakdwarf, The DB2optimizerhasgottwofaceswhendealingwithaccesspaths: TECHNIQUES AND TECHNOLOGIES TECHNIQUES AND TECHNIQUES AND TECHNOLOGIES TECHNIQUES AND BASICS/INTRODUCTORY ZSERIES 59

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S D • 3-8 No Paper HURSDAY T BASICS/INTRODUCTORY FUNDAMENTALS/CORE COMPETENCYFUNDAMENTALS/CORE on The Myth of Memory Utilization Midrange Systems NON-SPECIFIC America Brian Johnson, Bank Of memory utilization This session discusses the widespread use of the both misleading and ill- metric on midrange systems and why it’s advised to report and use it. SESSION 543 6516 PAPER BUSINESS PERFORMANCE MANAGEMENT for System Accountability NON-SPECIFIC Performance Enterprises, Ltd. Millsap, Hotsos Cary V. THURSDAY 3:00 PM - 4:00 PM Businesses are commonly organized in such a manner that the for making application systems fast and held accountable departments The result is don’t have enough leverage to get the job done. efficient spiral costs from slow applications, and system Users suffer painful. This session while organizations expend energy deflecting blame. and a few process changes describes how the right measurements across can produce a culture of performance accountability systems. more efficient cheaper, resulting in faster, departments, SESSION 541 6402 PAPER AIX Micro- Best Paper: - CMG Italy Partitioning Mark Cohen THURSDAY4:00 PM 3:00 PM - the year 2000 IBM announced the possibility to partition from Starting Initially it was only possible to run dedicated pSeries family systems. Now p5 series has integrated new processors in a logical partition. into their hardware and software. virtual engine system technologies as Micro-Partitioning which provides the This introduced new features Virtual amoung logical partitions, ability to share physical processors that permit utilization features capabilities Lan which provides network on shared networks and allows secure you to prioritize traffic without the need of a logical partitions communication between I/O which provides the abitility to Virtual physical network adapter, It allows a single devices to a virtual server. dedicate I/O adapters and on the used by multiple logical partitions physical I/O adapter to be This allows consolidation of I/O servers and minimizes same server. the amount of I/O adapters required. in the p5 have been implemented of shared partitioning New concepts This session I will provide a to the IBM mainframe. series compared performance metric and its overview of shared partitioning detailed considerations. SESSION 542 6208 PAPER THURSDAY 3:00 PM - 4:00 PM No Paper EXPERIENTIAL BASICS/INTRODUCTORY @CMG2006 PDEX A Peter Sevcik, NetForecast Apdex requires good management processes. Successful adoption of This session will describe a step-by-step process that can be modified by getting the right people for your enterprise including how to start Apdex methodology to of the process use the involved. Key stages service level agreements define business objectives and establish Apdex-based reporting is linked to This session shows how (SLAs). ends with a The session to the business. values that are important Apdex as a foundation for ongoing ITdiscussion of using quality improvement. Apdex: The Apdex Management Apdex The Apdex: Process SESSION 53A 6815 PAPER THURSDAY 1:30 PM - 2:30 PM With data centers growing at staggering rates, capacity planners find planners rates, capacity centers growing at staggering With data physical Adding servers presents themselves in a Catch-22 situation. solutions issues, yet while many proposed capacity and environmental making continue to explode, check physical growth, logical hosts planning critical. ITsystem capacity continue to be told to departments ‘’do more with less.’’ ways that any size capacity discusses This paper planning team can leverage ITIL and automation to allow continued dashboard-driven growth while adding features demanded by business and support customers. Jon McKenzie, National City Corporation BUSINESS PERFORMANCE MANAGEMENT Planning: Beyond System Capacity and Serving a Growing Environment WINDOWS Staff Customer Base without More SESSION 537 6066 PAPER THURSDAY 1:30 PM - 2:30 PM With the introduction of the On Demand Operating Environment, With the introduction of are being replaced by just planning methodologies traditional capacity This session examines the application of in time resource allocation. reaching the ideal After to an ODOE. supply chain mechanisms to the offer of the capacity adaptation condition with a complete of managing the ODOE systems tasks demand, the dynamic capacity order scheduling and to the logistical are reduced to a simple (or monitoring) of service flow. configuration and supervision Sam Nokes, IBM Dave Cohen, Merrill Lynch Application of Supply Chain of Supply Application an On Demand Mechanisms to Operating Environment SESSION 536 6050 PAPER THURSDAY2:30 PM 1:30 PM - BUSINESS PERFORMANCE MANAGEMENTBUSINESS PERFORMANCE NON-SPECIFIC 60 T HURSDAY CMG2006 • Reno S ESSIONS characteristics usingasampledomainmodelandstresstestingtool. ORM frameworksareevaluatedbasedontheirperformance NON-SPECIFIC management, andlazyloadingofrelatedobjects. Inthispaper, three include advancedfeaturessuchascachingofdata, transaction object modeltotherelationaldatabase model,theseframeworks database schema.Inadditiontoautomatingthetask ofmappingthe the objectdomainmodelofaJavaenterpriseapplicationtorelational numberofpersistenceframeworksexisttosupportthemapping A Ramanand Singh 3:00PM- 4:00 PM THURSDAY Dr. OdysseasI.Pentakalos, SYSNETInternational, Inc. Persistence Frameworks Performance EvaluationofJava TOPICS HOT PAPER 6210 SESSION 546 mistakes madeinPCM,andhowonecanavoidthem. projects thatacapacity plannermaylead.Itwillconcludewithfinancial this description. The paper willextendtheserelationships using asaframeworkfor finance andcapacity management,usingtheITIL The purposeofthispaper istodescribetherelationshipbetween capacity managementdiscipline. model whichinteracts withtheITIL haveafinancialmanagementdisciplineincludedinthe such asITIL Businessmodels aware ofthefinancialimplicationstheiractions.IT Performance andcapacity management(PCM)personnelneedtobe Chris Molloy, IBM 3:00PM-4:00 THURSDAY About Finance Management PeopleNeedtoKnow NON-SPECIFIC What PerformanceandCapacity BUSINESS PERFORMANCEMANAGEMENT PAPER 6068 SESSION 545 without havingtochangetheapplications. commercial products thatclaimtocatchseveralofthesevulnerabilities these securityissues. The paper alsoprovidesabriefsurveyof applications, andhowthoseapplicationscanbechangedtoavoid security vulnerabilitiesthatcanbefoundintoday’s web-based NON-SPECIFIC leave yourdata opentopryingeyes. This paper describesthetop10 your data issecure, right?Wrong! Sloppyprogrammingpracticescan regularly patch securityholesinyouroperatingsystem. Therefore You setupafirewall,runanti-virusandanti-spywaresoftware, and 3:00PM-4:00 THURSDAY Peter Johnson,Unisys Applications 10 Steps toSecuring Your Web NETWORK/INTERNET PAPER 6031 SESSION 544 BASICS/INTRODUCTORY BASICS/INTRODUCTORY EXPERIENTIAL ESO 4 HRDY3:00PM- 4:00 PM THURSDAY Peter Sevcik,NetForecast Apdex: CaseStudies Using Apdex PAPER 6816 SESSION 54A ZSERIES address issuesofCPUcontentionandlatentdemand. 70 recordwillbediscussedalongwithtechniquesforusingthedata to Techniques foranalyzingandreportingonthemetricsinRMFtype Manager usingthefunctionalityofIntelligentResourceDirector. and dedicatedlogicalprocessorsunderthecontrolofWorkload CECs withvarioustypesofCPs,inLPARs withcombinationsofshared current z/OSsystemsrunninginlogicallypartitioned systems,on described fromtheearliestMVSsystemsrunningonuniprocessorsto The evolutionoftheperformancedata intheRMFtype70recordis 3:00PM-4:00 THURSDAY William L.Shelden,Jr., Ph.D.,ISM,Inc. RMF Type 70Record Performance Analyst’s Guidetothe A ZSERIES PAPER 6112 SESSION 547 organization successfully? question is:Canthesetwoprocessesworktogetherinthesame NON-SPECIFIC Programming (XP)arenewwaysofdevelopingsoftware. The industry. Agile programmingmethodologieslikeExtreme ServiceManagementthatis beingwidelyacceptedacrossthe IT Information Technology Infrastructure Library(ITIL)isanapproachto Charles Hoover, CARFAX, Inc. Framework? 4:15PM- 5:15 PM THURSDAY Compatible With TheITIL Agile ProgrammingDiscipline vs. Agile Programming:IsThe ITIL TOPICS HOT PAPER 6014 SESSION 551 the audience. session willincludeanopenforumwithquestionsandanswersfrom firsthand aboutthegoals,implementations, andbenefits of Apdex. The hands-on experiencewilldiscussinitial Apdex projects. We willhear Representatives fromenterprisesandconsultingcompanies with enterprises havestarted toapply Apdex measurementandreporting. In its shorthistory Apdex hasenjoyed tremendousinterest.Pioneering A PDEX @CMG2006 BASICS/INTRODUCTORY EXPERIENTIAL No Paper 61

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S D • 3-8 No Paper HURSDAY T TECHNIQUES AND TECHNIQUES TECHNOLOGIES TECHNIQUES AND TECHNOLOGIES TECHNIQUES AND TECHNOLOGIES @CMG2006 PDEX A Peter Sevcik, NetForecast Alliance as Apdex that is managed by the Apdex is an open standard session will This program (see www.apdex.org). an IEEE-ISTO Alliance web site to get more information describe how to use the Apdex member of the Apdex and how to become a participating about This session will also serve as the first open online community. everyone is Alliance supporting members. However, meeting of the Alliance Management Apdex The welcome to attend this session. Board will present plans for next year and solicit input on how to make members. Alliance more valuable to its the SESSION 555 6129 PAPER MANAGEMENTBUSINESS PERFORMANCE NON-SPECIFIC THURSDAY5:15 PM 4:15 PM - R. Hackenberg, IBM Steven Environment Transaction With the introduction of the CICS Open Server 1.3, we Transaction (OTE) architecture introduced with CICS more CPU engines now have much more flexibility for CICS to exploit regions, with the without the need to split a single region into multiple The transaction. added benefit of reducing CPU consumed per but improper of this architecture is fairly simple, implementation or even hamper specifications can have ramifications which diminish of the new approach. the advantages SESSION 557 6073 PAPER COMPETENCYFUNDAMENTALS/CORE Line Capacity The Straight Linda J. Carroll, IBM Global Services THURSDAY forecast tends to be a boring, straight line. The trend line for a capacity ZSERIES 4:15 PM - 5:15 PM feature this same linear regression line, year reports Most capacity What this author proposes is that there is a year. year after after line to have it forecast trend way of developing the capacity different while improving the and/or cyclical effects show the seasonal affects forecast. accuracy of the capacity SESSION 55A 6817 PAPER Apdex Open Meeting of the Apdex: Alliance THURSDAY 4:15 PM - 5:15 PM Measuring and Projecting Power for and Projecting Measuring High Density Computing E. Bell, Rivendel Consultants Thomas Dr. has been a minor concern for years, Power consumption of computers has declined over the last decade due but even that level of concern power demands have however, Lately, to increased efficiency. of blade computing has become popular. increased as the use tools can determine the actual situation, Inexpensive measurement can be used to project demand. and some vendor specifications familiar with the changing typical power engineers are not However, need to be so computer technologists characteristics of computers, in order to state and computations deeply involved in plans requirements. SESSION 556 6130 PAPER ZSERIES Environment CICS Open Transaction And Other TCB Performance Considerations THURSDAY 4:15 PM - 5:15 PM ZSERIES PANEL PANEL No Paper No Paper No Paper compression, factoring, normalization, deduplication) improvements Sidney W. Soberman, H W Wilson Sidney W. systems is extremely more based The challenge of managing Web complex than your father’s environment. How does a mainframe architecture to diagnose and performance analyst look at today’s pinpoint bottlenecks and delays? Is it the server or the middleware the network or the Internet base server or perhaps or the data software or a communication device? include: Chris Loosely of Keynote Systems, Nalini Elkins of Panelists Australia Limited, Laura Knapp of Fujitsu Tyskin Mike Inside Products, of IBM, and Mark Johnson of IBM. Panel: Performance at the Edge of the Web SESSION 554 6535 PAPER THURSDAY 4:15 PM - 5:15 PM The bottom line of business performance has always revolved around The bottom line of business performance has always financial measures. IT and measures performance based on utilization financial struggles to directly link those utilizations to the businesses ARM, Balanced Scorecard, measures. SOA, ITIL, ODOE, RTI, Chargeback... on and on the acronyms swirl but the linkage grows have been tried - will discuss approaches that This panel further apart. The purpose is not to build the what worked, what didn’t, and why. to listen, the foundation SO...come prepared bridge but rather to start ask, and share your experiences. include: Michael Salsburg of Unisys Corporation, Rick Panelists Lebsack of IBM, and Sid Finehirsh of CMX Group. NETWORK/INTERNET NON-SPECIFIC Rick Lebsack, IBM Panel: Measuring Business the Performance — Can IT bridge Chasm? SESSION 553 6170 PAPER THURSDAY 4:15 PM - 5:15 PM • Data base archiving and pruning • Data and migration to tiered storage movement Automated data • related • I/O virtualization (IOV), PCI-Express, and server • Self tuning and optimizing storage systems There are many different options available to meet various storage There are many different to Open Systems, from primary to from mainframe requirements a brief takes This session from SAN to NAS and so forth. secondary, system architecture options in a vendor and storage look at different to help position what type of storage to use technology neutral format This is not a product or and requirements. applications for different will re-enforce what the attendees session, rather, vendor comparison about what type of storage to use including they may already know options to meet their specific needs as well types of disk drive different to primary, and directions pertaining as learn about new trends Some and tertiary disk based storage solutions. secondary, include tiered storage in a box, clustered technologies and techniques storage, SAN, NAS, CAS, IP storage, primary and secondary storage, SAS, SATA, grid and peer based storage among many others including Some other a few. Fibre Channel, InfiniBand, and iSCSI to name include among emerging and new techniques that will be discussed others: compaction, differencing, repositories (aka data • Single instance BUSINESS PERFORMANCE MANAGEMENT NON-SPECIFIC Storage System Update and Review Update System Storage Group Greg Schulz, The StorageIO SESSION 552 6520 PAPER STORAGE THURSDAY5:15 PM 4:15 PM - NON-SPECIFIC 62 T HURSDAY CMG2006 • Reno S ESSIONS SRE ZSERIES mountain ofinformationcollectedbyCICS. The emphasiswillbeonquicktechniquesthathelpus“mine”the potential pitfalls. Samplesofthemostusefulreports willbepresented. are theimportant fieldsonthekeyreports, and(d)howtoavoidsome minimum setofreports requiredtosupportaparticular activity, (c)what considerations forparameters affecting thedata collection,(b)the maximum effectiveness onthejob,attendeeswilllearn(a)important performance managementandcapacity planningactivities.For This sessionincludespresentation oftheessentialCICSstatistics for Ivan L.Gelb,GelbInformationSystemsCorp. Statistics Mining PerformanceGoldFromCICS ZSERIES PAPER 6411 context. techniques arelistedtoprovideaninsightontheirsuitability ina techniques foraJ2EEapplication. The relativeattributesoftwo environment. This paper articulatesourexperienceswiththese Queuing PetriNets aretwosucheffective techniquesfortuning performance modelingisrequired.LayeredQueuingNetworksand and timeconsuming.Consequentlyaproactiveapproachof reactive approachoftestingisusedtoconfigurethese,whichcostly infrastructure, operatingsystemandmiddlewareparameters. Usually Performance ofaJ2EEapplicationisinfluencedbytheunderlying Prabhakar Mynampati, InfosysTechnologies Limited Nidhi Tiwari, InfosysTechnologies Limited WINDOWS J2EE Application tools forPerformanceModellingofa Experiances ofUsingLQNandQPN FUNDAMENTALS/CORE COMPETENCY PAPER 6152 modifying suchtrajectoriestoimprovesimulationaccuracy. Operational analysisprovidesarationaleandsetofproceduresfor number generatorsareusedtotraceouttheselogicaltrajectories. multi-dimensional state spaces. WithMonteCarlosimulation,random computer systemsfollowastheyoperateovertime,travelingthrough modeling. Modernanalysts studythe“logicaltrajectories”that Newtonian mechanicsrepresents a“goldstandard” forperformance physical bodiestravelingthrough3dimensionalspace, classical By providingequationsthatcharacterizetheprecisetrajectoriesof Dr. JeffreyP. Buzen,IndependentConsultant Simulation: Operational Analysis 2.0 NON-SPECIFIC Modeling andMonteCarlo New PerspectivesonBenchmarking, 5:15PM-6:15 FUNDAMENTALS/CORE COMPETENCY THURSDAY PAPER 6148 SESSION 5PC P OSTER TECHNIQUES AND TECHNOLOGIES TECHNIQUES AND S ESSIONS INTRODUCTORY EXPERIENTIAL 63

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S D • 3-8 RIDAY F BASICS/INTRODUCTORY TECHNIQUES AND TECHNOLOGIES TECHNIQUES AND TECHNOLOGIES NETWORK/INTERNET NON-SPECIFIC Paolo Cremonesi Giuliano Casale, Neptuny Dr. Visconti Stefano Between Time Network failure detection techniques and link Mean reliability of large Failure (MTBF) estimates are required to assess the communication networks. present an experience based on utilization logs of a large ISP We spreading over a network comprising hundreds of links, and The complexity of the network requires to account geographic area. links. different on also for the mutual dependencies between events mining data Nevertheless, we show that robust non-parametric the task. way to accomplish a simple and effective methods offer SESSION 604 6138 PAPER BUSINESS PERFORMANCE MANAGEMENTManaging Financial Systems: The NON-SPECIFIC Peak Experience Design, Inc. Transaction Jon E. Schmidt, FRIDAY be financial systems can affecting shortfall of a capacity The impact AM AM - 9:00 8:00 very expensive. If a stock trading system fails to keep up with a POS system can’t keep up over Christmas, or if a retail tumultuous day, the organization operating the system can lose thousands of dollars from the bottom line for each minute that the system is down or degraded. of peak discusses how some organizations track the impact This paper business demand on their servers, and how they use this information for the next surge in demand. to be prepared SESSION 603SESSION 6109 PAPER FRIDAY Network Achieving Practical AM AM - 9:00 8:00 and Response Application Impact Projections Time PacketIQ Inc. James H. Baxter, of a networked or expansion for the successful deployment Preparing performance at remote locations acceptable application that offers ensuring adequate network bandwidth. involves more than just often tools, and processes utilized to outlines the concepts, This paper assessment that includes end- impact accomplish a practical network of these techniques can also Elements user response time projections. real source of poor application performance be employed to reveal the between network and application support and eliminate finger-pointing personnel. 6065 PAPER NETWORK/INTERNET and Identifying Network Failures Utilization Evaluating Link MTBF from Logs NON-SPECIFIC PANEL No Paper TECHNIQUES AND TECHNOLOGIES Margaret A. Churchill, HyPerformix Margaret Martha S. Hays, SAS applications Management includes the monitoring of critical Capacity close to or when servers and service levels are to understand Adding forecasting and modeling exceeding performance thresholds. management process allows the ITto the capacity organization to prescribe the when a problem will occur in the future, and anticipate preventing ITright solution, effectively will compare This paper fires. predicting when and contrast various forecasting techniques for Once a prediction is made, modeling can be bottlenecks will occur. and prescribe the right change. used to determine the impact Forecasting + Modeling: A Forecasting + Modeling: Partnership to Predict and Prevent Bottlenecks Capacity FUNDAMENTALS/CORE COMPETENCYFUNDAMENTALS/CORE NON-SPECIFIC SESSION 602 6151 PAPER FRIDAYAM AM - 9:00 8:00 STORAGE team of Performance Council (SPC) is a cross-vendor The Storage first that has built the industry’s storage performance experts for decision have become the standard benchmarks for storage which sought real-world workloads to become The SPC has making. independent, network platform benchmarks that are vendor-neutral, A storage capable. SPC-1 and SPC-2 significant number of both session will discuss This panel date. have been published to results performance Industry standard Storage of the SPC and the the status NON-SPECIFIC and under development. benchmarks available Systems, Mel Baker of Gradient include: Walter Panelists Craig Parris of Bruce McNutt of IBM SSD, Boksenbaum of Hitachi, A. Leah Schoeb of Sun Microsystems and C. Technology, Seagate Computer Systems. (Sandy) Wilson of Fujitsu Panel: Storage Performance Council Performance Storage Panel: Update Systems Data Mel Boksenbaum, Hitachi SESSION 601 6017 PAPER FRIDAYAM AM - 9:00 8:00 64 F RIDAY S

CMG2006 • Reno ESSIONS migration capacity analysisinalarge productionenvironment. period oftime. This paper reviews anexperiencewithaz9processor analysis couldface numeroustechnicalchallengesina rathershort capacity expectations inaregularproductionenvironment.Suchan for ananalysisthatwilldetermineif the latesttechnologyismeeting 8:00 AM -9:00 AM After installing thelatestgenerationmainframethereisalwaysaneed FRIDAY ZSERIES Robert Hamilton,Fifth ThirdBank Migration Capacity Analysis Practical Approach toaProcessor A FUNDAMENTALS/CORE COMPETENCY PAPER 6196 SESSION 607 enterprise software applications,bothefficiently andeffectively. theory tohelpachievethebestpossibleperformanceforlargescale demonstrate quantitatively howwecanleveragewell-knownqueuing fundamental concepts, waitevents andservicedemand,we delivering tothecustomer. Inthispaper, usingthetwomost software productlifecyclefromdesigningtodeveloping,andfinal success orfailureofalargeproject.Itspans variousstages ofa enterprise software applications.Itiscrucialindeterminingthe Performance isoneofthemoststringentrequirements forlargescale 8:00 AM -9:00 AM FRIDAY Dr. HenryH.Liu,BMCSoftware Enterprise Software Applications NON-SPECIFIC Optimizing thePerformanceof Applying QueuingTheoryto FUNDAMENTALS/CORE COMPETENCY UNIX PAPER 6076 SESSION 606 configuration, andwhattuningswereseenasbeneficialwhy. and Oracle’s ASM. Whatwasseenfromanout-of-the-box on Oracle10gtopoftoday’s popularfilesystems-UFS,VxFS,QFS workloadrunning Discussion ofresults ofastudyintohigh-endOLTP Timothy P. Cook,SunMicrosystems of FileSystems&Configuration Comparison on High-endServers- A Out-of-the-box PerformanceofOLTP UNIX UNIX/LINUX PAPER 6164 bit friendlierforthePerformanceSpecialist. paper istohelp makethetransitionfromMAINFRAMEto AIX/UNIX a experiences inextensivetuningof AIX systems. The intentofthis memory andI/O. As such,muchofthispaper isderivedfrompersonal environment appliedwellinthesensethatyouarestillbalancingCPU fundamental performance tuningprincipleslearnedinthemainframe presented manyinterestingchallenges.Fortunately, manyofthe Recent conversionfromaMainframeenvironmentto AIX/UNIX Irvin G. Eiceman,Capital BlueCross Experiences andBasicTuning 8:00 AM -9:00 AM AIX SystemPerformance FRIDAY UNIX/LINUX PAPER 6055 SESSION 605 TECHNIQUES AND TECHNOLOGIES TECHNIQUES AND BASICS/INTRODUCTORY EXPERIENTIAL EXPERIENTIAL ESO 1 RDY9:15 AM -10:15 AM FRIDAY Mike Tsykin, Fujitsu Australia Limited Dr. JamesBouhana,PerformanceInternational,Inc. NON-SPECIFIC Environments Active BaselininginPassiveData FUNDAMENTALS/CORE COMPETENCY PAPER 6015 SESSION 612 NoPaper will learn. on thecurrentvirtualizationsolutions. You’ll besurprisedatwhatyou overviewandtechnicaldiscussion This sessionwillpresenta‘nospin’ same fromatechnologicalstandpoint. they havedifferent valuepropositionsandarenotanywherenearthe vendors offer someformofvirtualizationsolution;howeverbeaware, Today, storagevirtualizationis ubiquitous. All ofthemajorstorage 9:15 AM -10:15 AM FRIDAY Tom Trainer, EvaluatorGroup Zone! Storage Virtualization –TheNoSpin STORAGE PAPER 6512 SESSION 611 • Integratedandcompletemanagementofthisenvironment • Increaseduseofprogrammablebusinessprocesslanguages • Adoption ofWeb Services • Adoption ofservice-orientedarchitectures NON-SPECIFIC • Application integrationandapplicationservers • Alignment, convergenceandconsolidationamongapplicationlogic These include: application market. years willbemarkedbysignificanttrendsinthepackaged andcustom application integration.Itisimportant torecognizethatthenextfew 9:15 AM -10:15 AM emergent technologiesrepresentedbyadoptingWeb Servicesfor FRIDAY This paper discussessuccessfuloperationalmanagementofthe Herb Van Hook,BMCSoftware, Inc. The Well-Managed Web Service TOPICS HOT PAPER 6186 SESSION 613 of reports thatcanbeproduced. usage ofbaselinesinautomatedalertingisdiscussed,withexamples alert thresholdsstratifiedbysystem,metric,andhour. The roleand norm, granularity, updatefrequency, etc.Baseliningoutputs aresets of databases. Baselinescanbebuiltasneededbyvaryingthebaseline passive storesofperformancedata, whicharetypicallyflattextfilesor operating envelope.We describehowbaselinescanbederivedfrom necessary tocompare againstaperformancebaselinethatdefinesan To decideifsystemsarerunningaccordingtotheirusualtrend,itis TECHNIQUES AND TECHNOLOGIES TECHNIQUES AND BASICS/INTRODUCTORY NON-SPECIFIC 65

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S D • 3-8 RIDAY F EXPERIENTIAL TECHNIQUES AND TECHNIQUES TECHNOLOGIES TECHNIQUES AND TECHNOLOGIES Kathleen N. Hodge, Storage Technology Corporation Technology Kathleen N. Hodge, Storage the administrator to conduct for the database The time it takes line. bottom the company’s recovery process directly affects database of dollars can be measured in billions downtime impact Database This paper resulting in lost opportunity and disgruntled customers. can be which technology and advantages describes virtual tape recovery administrator when database realized by the database an alternative to expensive offers tape is essential. Virtual efficiency cartridge dependencies. disk storage and physical tape SESSION 622 6136 PAPER ZSERIESThe Effect of Distribution and on the DB2 Correlation Statistics Optimizer FRIDAYAssociates, Inc. TREX Moulder, AM - 12:00 PM 10:30 Tom work Ever wondered about DB2 performance? Why some statements the difference will explain This presentation well and not others? help that The particular between DB2 without help and DB2 with help. concerning will be discussed is the ability of DB2 to collect statistics content that can be used to improve performance. Don’t let the data will ever use anything more title scare you. Nothing in the presentation The longest that addition, subtraction, multiplication and division. calculation is of four values. Simple Math can be used to unlock the of DB2. secrets ZSERIES SESSION 617 6108 PAPER MANAGEMENTBUSINESS PERFORMANCE in the 21st Reporting Performance NON-SPECIFIC in Scope and Century - Changes Direction Inc. Caliri, BMC Software, FRIDAYGregory V. AM AM - 10:15 9:15 have been critical enterprise reporting Performance and capacity The reporting role computing. of commercial functions since the start there are often years. In the 21st century, has changed through the performance and business capacity, three audiences — the and dilemma, there are more tools further add to one’s To specialists. The of the reporters have changed. Skill sets today. report platforms build confidence or ‘’zen’’ presentations, specialist must learn to adapt A manage to communicate effectively. in each audience, and still is invaluable. modular approach to reporting SESSION 621 6043 PAPER STORAGE Tape Using Virtual Backups Database Volumes FRIDAY PM AM - 12:00 10:30 NON-SPECIFIC EXPERIENTIAL BASICS/INTRODUCTORY TECHNIQUES AND TECHNOLOGIES Business is increasingly dependent upon the internet as a channel to the Internet can true in finance, where This is particularly customers. be the largest branch, turning away users for lack of resources is (web, of technologies The breadth to closing the doors. tantamount app and dbms through to traditional mainframe systems) further compounds the challenge of mapping business activity onto system the real world lessons learned by CPT reflects This paper utilisation. Global working across 16 countries building business focused capacity for major financial institutions. models to reduce costs Todd R. Bourne, CPT Global Inc Todd Mike Moroz, CPT Global Inc An Internet Business Capacity Model An Internet Business Capacity Less Tears! - More Tiers, SESSION 616 6003 PAPER COMPETENCYFUNDAMENTALS/CORE NON-SPECIFIC FRIDAYAM AM - 10:15 9:15 When their C-Level execs are calling your C-Level execs about When their C-Level execs are calling your C-Level The app time to act. performance problems with your application, it’s no time or money for a re- needs an extreme makeover - but there’s of testing, we write. Instead, we took it to the lab. In about two weeks and cut more than 90 percent reduced CPU utilization on the database Atransaction time in half. lot of the problem turned out to be the file This is not rocket science. If your system. It was not write concurrent. transactional needs fast response under high Solaris/Oracle database loads, here is some news you can use. Peg McMahon, Sprint Bob Sneed, Sun Microsystems, Inc. The Need for Speed: Simple Tested The Need for Speed: to Beef Up Performance Techniques Database Solaris/Oracle Your of SESSION 615 6156 PAPER UNIX/LINUX FRIDAYAM AM - 10:15 9:15 UNIX Jeff Fried, ROI are central to many capabilities Interactive voice and multimedia called have formalized a metric We operations. organization’s (CPL), which is a simple measure that Customer Perceived Latency behavior of voice self-service important captures much of the outlines how CPLThis session applications. to customer is related be used along with testing and system satisfaction, how it can to size and configure services, and how modeling to determine how monitoring CPL problems as over time can detect and avoid operation of models. for calibration well as providing data Performance and Quality Monitoring and Quality Performance Using Services Voice for Interactive the CPL SESSION 614 6190 PAPER FRIDAYAM AM - 10:15 9:15 NETWORK/INTERNET NON-SPECIFIC 66 F RIDAY S

CMG2006 • Reno ESSIONS each ofthebottlenecks,atahighlevel. each ofthebottlenecks,anddiscussapproachusedtoeliminate discuss whattypesofdata werecollectedandanalyzedtoidentify enabled ustotraverseourwaythroughthebottleneckcycle.Itwill illustrate howusingtheprinciplesofapplicationperformancetesting performance requirements. This sessionwillpresentacasestudyto hope isthateventuallythebottleneckfallsoutside ofyourapplication’s performance bottleneck,eliminatingit,andfindingthenextone. The 10:30 AM -12:00PM FRIDAY The bottleneckcyclereferstotheiterativeprocessoffindinga WINDOWS FMGlobal Denise Arruda, The BottleneckCycle FUNDAMENTALS/CORE COMPETENCY PAPER 6016 SESSION 623 for generatingbettermodels. shall discusshereourapproachtodata evaluationandhowweuseit to influencetheselectionofmostadequateforecastingmodel.We methodology usedinthedata evaluationtoolwedeveloped,allowsus are adequateandthemodelisgoodfortask athand. The One shouldnothavetobeastatistician toevaluatewhetherthedata Bill Fuller Mike Perka,MonoSphereInc. Alex Gilgur, MonoSphere,Inc NON-SPECIFIC Selection ofForecastingModel Apriori EvaluationofData and FUNDAMENTALS/CORE COMPETENCY PAPER 6105 analysis process. challenges ofmanagingandpresentingthedata inwaysthataidthe metrics toawideraudience.Itincludesconsiderationofthe technologies forgreatlyincreasingtheaccessibilityofperformance metrics. This sessiondiscussestheuseofintranet-based analysis anddecisionscansuffer fromalackofexploitingavailable expertise requiredtoaccessandunderstand themetrics. As a result, metrics, buttheexploitation ofthesemetricsisoften limitedduetothe The IBMmainframeenvironmentprovidesawealthofperformance Todd Schmitter, JPMorganChase ZSERIES Technologies Performance MetricsthroughWeb Encouraging Wider Useof 10:30 AM -12:00PM FRIDAY FUNDAMENTALS/CORE COMPETENCY PAPER 6074 SESSION 624 TECHNIQUES AND TECHNOLOGIES TECHNIQUES AND TECHNOLOGIES TECHNIQUES AND BASICS/INTRODUCTORY ESO 2 RDY10:30 AM -12:00 PM FRIDAY NON-SPECIFIC FUNDAMENTALS/CORE COMPETENCY PAPER 6045 SESSION 626 discussed indetail. available toolsarereviewedandasuccessfulimplementation is instrumented with ARM -thevastmajorityofinstallations. Theory and available methodsandfocusesonenvironments thatarenot components of transaction path arerequired. This sessionreviewsthe shooting. Bothend-to-endmeasurementandbreakdownby compliance,installation accountingandperformancetrouble- SLA Transaction-based responsetimeisthekeymetric forassessmentof NON-SPECIFIC Christofer D.Langshaw, Fujitsu Australia James Bouhana,PerformanceInternational,Inc. Mike Tsykin, 10:30 AM -12:00PM Fujitsu Autralia Ltd. FRIDAY Armed Environments End-To-End ResponseTime inUn- Measurement ofTransaction-Based NETWORK/INTERNET PAPER 6023 SESSION 625 presented aswefoundthemonrealrunningsystems. production. Application structure,deploymentandperformanceare show thedynamicofJ2EEstandards andhowmuchofitisin development ofthebenchmark(thatinvolveduseJCA).We stressed usingacustommadebenchmark.We describethe lotteryapplication(tensofmillionsusers)was under WebSphere. A benchmarking, measuringandanalyzinganapplicationexecuting We examineperformanceissuesthatcameintheprocessof Mark M.Maccabee,IBM 10:30 AM -12:00 PM FRIDAY UNIX of MillionsUsers Application: PerformancewithTens Transaction ProcessingusingJ2EE BUSINESS PERFORMANCEMANAGEMENT PAPER 6030 SESSION 627 and preventingcommonlargemistakes. analysis ofmeasuredresults. Emphasisisplacedoneaseofadoption dependency guidancetobegiveninrealtimeandfacilitates improved approximate PerformanceSignatures,thatallowsprescriptive This sessiondescribesasimplequalitative approach,through Rico Mariani,Microsoft Corporation Guidance Qualitative Approach toDependency Performance Signatures: A TECHNIQUES AND TECHNOLOGIES TECHNIQUES AND TECHNOLOGIES TECHNIQUES AND EXPERIENTIAL 67 REA A D ECEMBER• 3-8 OCUS F ESSIONS BY S ” for attendees by alue raining V REA beyond these “focus area” lists that lists beyond these “focus area” A .cmg.org/cgi-bin/agenda_2006.pl ESSIONS BY OCUS http://www S F ”, from CMG’s conference program. ”, from CMG’s alue .cmg.org/cgi-bin/conf_sched.pl there are 90+ additional sessions raining V You can jump right in and begin planning your conference schedule at can jump right in and begin planning your You http://www providing the required context and industry perspectives that enable you to providing the required context and industry perspectives contribute in your field and role, everyday. effectively The Conference Scheduler helps you plan which sessions you would like to The Conference Scheduler helps to your schedule” are attend during the CMG Conference. Sessions you “Add import into your favorite saved to your daily itinerary that you can then print or calendar application. In fact, Our online agenda is at The sessions listed in this section are not exhaustive. Please go to the CMG The sessions listed in this the complete and most up-to-date program and 2006 conference website for session information. The following pages contain lists of sessions that attendees with a specific of sessions that attendees lists contain The following pages useful in ensuring they receive the maximum technology focus may find “T These “General Interest” sessions will not only round out your conference These “General Interest” experience, they drive further increases in “T provide basic, intermediate and advanced level material on the performance provide basic, intermediate as relevant and late- planning disciplines, as well management and capacity general technology management topics. breaking industry trends and SESSIONS BY FOCUS AREA

BUSINESS PERFORMANCE MANAGEMENT FOCUS AREA

SESSION DAY TIME AUTHOR TITLE

247 Mon. 3:00 PM Rogers A Technology Cost Model for Server Infrastructure Management 315 Tues. 9:15 AM Chastain Connecting Health of the Business Process with the Health of the IT Services 322 Tues. 10:30 AM Kalm The Minimum Daily Adult - The Right Metrics & the Wrong Metrics 334 Tues. 1:30 PM Chaney The ABCs (or should I say, CASs) of I/T Chargeback 335 Tues. 1:30 PM Buzen Achieving Business Agility with SOA: Governance & SLA Management of Shared Service Ecosystems 337 Tues. 1:30 PM Grummitt ITIL Capacity Management Appreciation Seminar - Part 1 347 Tues. 3:00 PM Grummitt ITIL Capacity Management Appreciation Seminar - Part 2 353 Tues. 4:15 PM Cole ARM Using Eclipse TPTP 357 Tues. 4:15 PM Grummitt ITIL Capacity Management Appreciation Seminar - Part 3 417 Wed. 9:15 AM Trubin System Management by Exception, Part 6 423 Wed. 10:30 AM Molloy Virtualization - Inhibitors to Server and Storage Virtualization, and How to Mitigate Them 423 Wed. 10:30 AM Greco Monitoring, Availability, and . . . Maslow?! 457 Wed. 4:15 PM Fronheiser ITIL Capacity Management: More Than Charts Over Coffee 517 Thurs. 9:15 AM Chapman An Implementation of a Business Metrics Database 522 Thurs. 10:30 AM Hoover A Methodology For Determining Response Time Baselines 527 Thurs. 10:30 AM Molloy The Future of Peformance Management and Capacity Planning 527 Thurs. 10:30 AM Yennie ARMing the Enterprise 535 Thurs. 1:30 PM Chapman Adding Value to Performance Management with Business Metrics 536 Thurs. 1:30 PM Nokes Application of Supply Chain Mechanisms to an On Demand Operating Environment 537 Thurs. 1:30 PM McKenzie Beyond System Capacity Planning: Serving a Growing Environment and Customer Base without More Staff 543 Thurs. 3:00 PM Millsap Accountability for System Performance 545 Thurs. 3:00 PM Molloy What Performance and Capacity Management People Need to Know About Finance 553 Thurs. 4:15 PM Lebsack Panel: Measuring Business Performance — Can IT bridge the Chasm? 555 Thurs. 4:15 PM Bell Measuring and Projecting Power for High Density Computing 604 Fri. 8:00 AM Schmidt Managing Financial Systems: The Peak Experience 617 Fri. 9:15 AM Caliri Performance Reporting in the 21st Century - Changes in Scope and Direction 627 Fri. 10:30 AM Maccabee Transaction Processing using J2EE Application: Performance with Tens of Millions of Users

STORAGE FOCUS AREA

SESSION DAY TIME AUTHOR TITLE

244 Mon. 3:00 PM Artis Understanding the Performance Implications of MIDAWs 325 Tues. 10:30 AM Tretel Forecasting Database Disk Space Requirements: 325 Tues. 10:30 AM Yaple Benchmarking Storage Subsystems at Home Using SPC Tools 325 Tues. 10:30 AM Yaple Can You Afford Low Cost Storage? 435 Wed. 1:30 PM Friedman Storage Performance Measurement Panel 513 Thurs. 9:15 AM McNutt Cache Management of Competing I/O Workloads 552 Thurs. 4:15 PM Schulz Storage System Update and Review 601 Fri. 8:00 AM Boksenbaum Panel: Storage Performance Council Update 611 Fri. 9:15 AM Trainer Storage Virtualization – The No Spin Zone! 621 Fri. 10:30 AM Hodge Database Backups Using Virtual Tape Volumes

68 SESSIONS BY FOCUS AREA

UNIX & LINUX FOCUS AREA

SESSION DAY TIME AUTHOR TITLE

245 Mon. 3:00 PM Gopalaswami A Common Foundational Platform for OpenSource Performance Montoring 255 Mon. 4:15 PM Dujmovic Evaluation and Comparison of Search Engines Using the LSP Method 321 Tues. 10:30 AM Hrischuk A Tutorial on SIP Application Server Performance and Benchmarking 325 Tues. 10:30 AM Tretel Forecasting Database Disk Space Requirements: 325 Tues. 10:30 AM Yaple Benchmarking Storage Subsystems at Home Using SPC Tools 325 Tues. 10:30 AM Yaple Can You Afford Low Cost Storage? 331 Tues. 1:30 PM Watson UKCMG - Best Paper: Experiences in Capacity Management of Shared UNIX Infrastructure 341 Tues. 3:00 PM Mungal Panel: Unix/Linux in the new Infrastructure 344 Tues. 3:00 PM Hubel A Simple Approach to DB2 Index Redesign 411 Wed. 9:15 AM Knapp Network Performance in Load Balanced World 415 Wed. 9:15 AM Hu Do CPUs Count? Understanding Resource Utilization on Virtualized Systems. 419 Wed. 9:15 AM TBD VMWare: TBD 424 Wed. 10:30 AM Brady Traffic Capacity Testing a Web Environment With Transaction Based Tools 424 Wed. 10:30 AM Sheetz Performance Reporting/Modeling for AIX Partitioned Environments 425 Wed. 10:30 AM Wagoner Bertha: A Benchmark Tool for High-Performance Storage Subsystems 431 Wed. 1:30 PM Dahlstedt Java on Bare Metal - Better Resource Control when Running Java on a Hypervisor 441 Wed. 3:00 PM Knapp End-End Performance Management 444 Wed. 3:00 PM Lu Measuring and Modeling the Performance of the Xen VMM 454 Wed. 4:15 PM Weilnau Real World Adventures in Server Virtualization 455 Wed. 4:15 PM Salsburg It May Be Virtual, ... But the Overhead Isn’t 505 Thurs. 8:00 AM Cockcroft Unix/Linux CMG Quick Start Course - Part 1 513 Thurs. 9:15 AM McNutt Cache Management of Competing I/O Workloads 522 Thurs. 10:30 AM Ritchie Performance Tuning and Resource Management in Java Applications 528 Thurs. 10:30 AM TBD Compuware Strobe: Application Performance Management for the Mainframe 534 Thurs. 1:30 PM Johnson Java Performance Analysis 301 541 Thurs. 3:00 PM Cohen CMG Italy - Best Paper: AIX Micro-Partitioning 542 Thurs. 3:00 PM Johnson The Myth of Memory Utilization on Midrange Systems 546 Thurs. 3:00 PM Pentakalos Performance Evaluation of Java Persistence Frameworks 605 Fri. 8:00 AM Eiceman AIX System Performance Experiences and Basic Tuning 605 Fri. 8:00 AM Cook Out-of-the-box Performance of OLTP on High-end Servers - A Comparison of File Systems & Configuration 613 Fri. 9:15 AM Van Hook The Well-Managed Web Service 615 Fri. 9:15 AM McMahon The Need for Speed: Simple Tested Techniques to Beef Up Performance of Your Solaris/Oracle Database 622 Fri. 10:30 AM Moulder The Effect of Distribution and Correlation Statistics on the DB2 Optimizer 627 Fri. 10:30 AM Maccabee Transaction Processing using J2EE Application: Performance with Tens of Millions of Users

69 SESSIONS BY FOCUS AREA

ZSERIES FOCUS AREA

SESSION DAY TIME AUTHOR TITLE

242 Mon. 3:00 PM Liu Performance Monitoring and Reporting for the Edge of the Web: TCP/IP, Routing and Web Transactions 243 Mon. 3:00 PM Diehl Measurement and Modeling of DB2 zIIP Workloads 244 Mon. 3:00 PM Artis Understanding the Performance Implications of MIDAWs 253 Mon. 4:15 PM Wade Effect of Parallel Access Volumes (PAV) Technology on z/VM Guest Disk I/O Performance 255 Mon. 4:15 PM Dujmovic Evaluation and Comparison of Search Engines Using the LSP Method 311 Tues. 9:15 AM Baker DB2 for z/OS Performance and Tuning 312 Tues. 9:15 AM Chaney Measuring DDF Capacity and Performance 314 Tues. 9:15 AM Anderson WebSphere App Server for z/OS Ver 6 Measurement and Tuning 321 Tues. 10:30 AM Hrischuk A Tutorial on SIP Application Server Performance and Benchmarking 323 Tues. 10:30 AM Guendert Designing and Managing FICON Inter-Switch Link Infrastructures 325 Tues. 10:30 AM Tretel Forecasting Database Disk Space Requirements: 325 Tues. 10:30 AM Yaple Benchmarking Storage Subsystems at Home Using SPC Tools 325 Tues. 10:30 AM Yaple Can You Afford Low Cost Storage? 332 Tues. 1:30 PM Zagelow DB2 for z/OS Stored Procedures Performance Hot Topics 338 Tues. 1:30 PM Hughes ASG: Focus on Success - What’s New in ASG-TMON DB2 V4.0 - V4.1 339 Tues. 1:30 PM Goldstein Responsive Systems: Tuning your DB2 System with the Buffer Pool Tool for DB2 342 Tues. 3:00 PM Walsh zIIPs and zAAPs - How Special Are They? 344 Tues. 3:00 PM Hubel A Simple Approach to DB2 Index Redesign 352 Tues. 4:15 PM Halinski Panel: DB2 Q&A 411 Wed. 9:15 AM Knapp Network Performance in Load Balanced World 412 Wed. 9:15 AM Walsh The XCF Factor - Performance With A Practical Approach 415 Wed. 9:15 AM Hu Do CPUs Count? Understanding Resource Utilization on Virtualized Systems. 424 Wed. 10:30 AM Brady Traffic Capacity Testing a Web Environment With Transaction Based Tools 425 Wed. 10:30 AM Raften Remote Copy 100 km testing 432 Wed. 1:30 PM Enrico Understanding WLM SYSTEM and SYSSTC Service Classes 441 Wed. 3:00 PM Knapp End-End Performance Management 442 Wed. 3:00 PM Anderson Enterprise Workload Manager: What’s the E All About in EWLM? 452 Wed. 4:15 PM Gelb Panel: zSeries Performance Q & A 504 Thurs. 8:00 AM Anderson Introduction to z/OS Monitoring, Tuning, and the Workload Manager - Part 1 511 Thurs. 9:15 AM Elkins Ten Commandments of TCP/IP Performance 522 Thurs. 10:30 AM Ritchie Performance Tuning and Resource Management in Java Applications 528 Thurs. 10:30 AM TBD Compuware Strobe: Application Performance Management for the Mainframe 533 Thurs. 1:30 PM Schram DB2 UDB for z/OS: Making Friends with the Optimizer 534 Thurs. 1:30 PM Johnson Java Performance Analysis 301 536 Thurs. 1:30 PM Nokes Application of Supply Chain Mechanisms to an On Demand Operating Environment 546 Thurs. 3:00 PM Pentakalos Performance Evaluation of Java Persistence Frameworks 547 Thurs. 3:00 PM Shelden A Performance Analyst’s Guide to the RMF Type 70 Record 556 Thurs. 4:15 PM Hackenberg CICS Open Transaction Environment And Other TCB Performance Considerations 605 Fri. 8:00 AM Eiceman AIX System Performance Experiences and Basic Tuning 607 Fri. 8:00 AM Hamilton A Practical Approach to a Processor Migration Capacity Analysis 613 Fri. 9:15 AM Van Hook The Well-Managed Web Service 622 Fri. 10:30 AM Moulder The Effect of Distribution and Correlation Statistics on the DB2 Optimizer 627 Fri. 10:30 AM Maccabee Transaction Processing using J2EE Application: Performance with Tens of Millions of Users

70 SESSIONS BY FOCUS AREA

WINDOWS FOCUS AREA

SESSION DAY TIME AUTHOR TITLE

255 Mon. 4:15 PM Dujmovic Evaluation and Comparison of Search Engines Using the LSP Method 257 Mon. 4:15 PM Park Core System Event Analysis on Windows Vista 321 Tues. 10:30 AM Hrischuk A Tutorial on SIP Application Server Performance and Benchmarking 325 Tues. 10:30 AM Tretel Forecasting Database Disk Space Requirements: 325 Tues. 10:30 AM Yaple Benchmarking Storage Subsystems at Home Using SPC Tools 325 Tues. 10:30 AM Yaple Can You Afford Low Cost Storage? 411 Wed. 9:15 AM Knapp Network Performance in Load Balanced World 414 Wed. 9:15 AM Friedman The Reality of Virtualization for Windows Servers 415 Wed. 9:15 AM Hu Do CPUs Count? Understanding Resource Utilization on Virtualized Systems. 419 Wed. 9:15 AM TBD VMWare: TBD 422 Wed. 10:30 AM Schwartz Utilizing Performance Monitor Counters to Effectively Guide Windows and SQL Server Tuning Efforts 424 Wed. 10:30 AM Brady Traffic Capacity Testing a Web Environment With Transaction Based Tools 431 Wed. 1:30 PM Dahlstedt Java on Bare Metal - Better Resource Control when Running Java on a Hypervisor 433 Wed. 1:30 PM Powell Microsoft Virtualization Directions and Roadmap 441 Wed. 3:00 PM Knapp End-End Performance Management 443 Wed. 3:00 PM Powell Microsoft’s next generation virtualization architectures 453 Wed. 4:15 PM Vasilevsky Optimized Windows Server Virtualization on Xen 454 Wed. 4:15 PM Weilnau Real World Adventures in Server Virtualization 455 Wed. 4:15 PM Salsburg It May Be Virtual, ... But the Overhead Isn’t 506 Thurs. 8:00 AM Schwartz Windows System Performance Measurement and Analysis - Part 1 522 Thurs. 10:30 AM Ritchie Performance Tuning and Resource Management in Java Applications 534 Thurs. 1:30 PM Johnson Java Performance Analysis 301 536 Thurs. 1:30 PM Nokes Application of Supply Chain Mechanisms to an On Demand Operating Environment 542 Thurs. 3:00 PM Johnson The Myth of Memory Utilization on Midrange Systems 546 Thurs. 3:00 PM Pentakalos Performance Evaluation of Java Persistence Frameworks 613 Fri. 9:15 AM Van Hook The Well-Managed Web Service

NETWORK FOCUS AREA

SESSION DAY TIME AUTHOR TITLE

242 Mon. 3:00 PM Liu Performance Monitoring and Reporting for the Edge of the Web: TCP/IP, Routing and Web Transactions 321 Tues. 10:30 AM Hrischuk A Tutorial on SIP Application Server Performance and Benchmarking 351 Tues. 4:15 PM Kan Softswitch Testing 411 Wed. 9:15 AM Knapp Network Performance in Load Balanced World 424 Wed. 10:30 AM Brady Traffic Capacity Testing a Web Environment With Transaction Based Tools 436 Wed. 1:30 PM Elkins Introduction to TCP/IP Performance Management - Part 1 441 Wed. 3:00 PM Knapp End-End Performance Management 503 Thurs. 8:00 AM Fulton Best Laid Plans: Enterprise Network Performance Case Studies and Lessons Learned 511 Thurs. 9:15 AM Elkins Ten Commandments of TCP/IP Performance 528 Thurs. 10:30 AM TBD Compuware Strobe: Application Performance Management for the Mainframe 603 Fri. 8:00 AM Baxter Achieving Practical Network Application Impact and Response Time Projections 603 Fri. 8:00 AM Cremonesi Identifying Network Failures and Evaluating Link MTBF from Utilization Logs 614 Fri. 9:15 AM Fried Performance and Quality Monitoring for Interactive Voice Services Using the CPLQ

71 72 73 D ECEMBER• 3-8 ESCRIPTIONS D XHIBITOR E PM PM PM ESCRIPTIONS – 4:00 – 4:00 – 2:00 D AM AM AM * OURS H NFORMATION I ALL H XHIBITOR E TuesdayWednesdayThursday 11:30 11:30 11:30 XHIBIT XHIBITOR * Hours are subject to change • E • E 74 E XHIBITOR CMG2006 • Reno D ESCRIPTIONS analysis). Analysis (atooltodramaticallysimplifycomponenttrace forcTrace (Web performancemonitor),&CleverView™ forWeb Performance performance analysis),CleverView™ for Route Performance(fordramaticallysimplifiedroute (networkperformancemonitor),CleverView™ Fax:650-617-2420 TCP/IP for network&Web siteresources:CleverView™ Booth:114 TCP/IP products, designedtomaximizetheefficiency ofcritical networks&serviceswithits CleverView™ Phone:650-617-2400 world ofIP network servicedeliveries,providesintelligentviewsintothe AES, globalproviderofintelligentsolutionsforeBusiness www.aesclever.com 94025 Menlo Park,CA 149 CommonwealthDr. AES www.TRILOGexpert.com. AQM Solutionsisasubsidiaryof TRILOGexpert: advantage. Automated AQM toturntheirtuningpracticesinto astrategic performance bottlenecks.Majorcorporationsrelyon and APC toautomatethetask ofidentifyingapplication costs using TriTune defer mainframeupgradesandreduceIT profitability. Ourcustomersconsistently performance, andIT Booth: 219 Phone:1-617-875-4214 automated AQM programstoimproveapplication quality, Fax:1-866-878-9274 mission istohelpFortune1000companies implement Management (AQM)software and professionalservices.Our AQM SolutionsInc.isaleadingproviderof Application Quality www.aqm-solutions.com 02108 Boston, MA Suite 1100 28State Street AQMSolutions, Inc. the propellerhats! –comebyandgetonewhiletheylast. Booth:312 recommendations towardcorrections.We’re thefolkswith English report,SarCheckidentifiesproblemareasandmakes and theirinteractionwitheachother. Then inaconcise,plain Fax:603-382-4247 recommendations. Systemtunableparameters areexamined filesystem, aswellps -elfoutputtoproduce Phone:603-382-4200 statistics, SarCheckanalyzessarreports, data fromthe/proc all othertools.Insteadofjustre-reportingsystemdata and UNIX andLinux.SarChecktakes performancetuningbeyond Aptitune CorporationisthemanufacturerofSarCheck®for www.sarcheck.com Plaistow, NH03865 PO Box1033 Aptitune Corporation CMG2006 BRONZESPONSOR visit www.bmc.com revenues ofmorethan$1.49billion.Forinformation, Booth:400 management. Foundedin1980,BMCpostedfiscal2006 span enterprisesystems,applications,databases andservice 713-918-8800 Phone: Delivering BusinessServiceManagement,BMCsolutions infrastructurefromabusinessperspective. manage theirIT enterprise managementsolutionsthatempowercompanies to BMC Software [NYSE:BMC]isaleadingglobalproviderof www.bmc.com 77042 Houston, TX 2101 CityWest Blvd BMC Software Pacific. and Asia East, Africa, Phone:239-435-2242 Florida, withoffices servingthe Americas, Europe,Middle Booth:113 business challenges. ASG isheadquarteredinNaples, help companies aroundtheworldovercomeeveryday practices andmorethan200leadingsoftware solutionsto Since 1986, ASG hasbeenusingcooperativebusiness www.ASG.com 34102 Naples, FL 1333 Third Avenue South ASG desktop environments cross platform solutionworkingonmainframe,midrange and specific needsofthecapacity managementcommunity. Itisa was designedforthecapacity managerinresponsetothe collected byproprietary managementpackages. CaptellV6 automates data storageandreportgenerationfromdata Phone:+61(0)262326364 enterprise widecapacity managementreportingsystemwhich Captell Development’s flagshipproductisCaptellV6an Fax:+61(0)262326365 www.captelldevelopments.com 2603 Manuka, ACT Booth: 213 Suite 20,Level1ManukaCourtBouganvilleStreet CapTell Developments PtyLtd productivity. higher IT better customerservice,morestable revenuestreams,and application performanceonbusinesssuccess. This means slowdowns andfailures,betterassesstheimpact of allows enterprisestorapidlydetectanddiagnoseapplication Fax:415-562-2169 of thesesystems.Wily’s collaborativemanagementapproach time, end-to-endvisibilityintotheperformanceandavailability Phone:415-562-2132 Booth:308 critical Web applicationsandinfrastructurebyprovidingreal- products enablecompanies tosuccessfullymanagetheir of Enterprise Application Managementsolutions.Wily’s CA’s Wily Technology Divisionisthemarket-leadingprovider www.wilytech.com 94538 Brisbane, CA 8000 MarinaBlvdSuite700 CA, Wily Technology Division CMG2006 BRONZESPONSOR 75 D ECEMBER• 3-8 ESCRIPTIONS D XHIBITOR E Mainline Information Systems Mainline Information Systems 1700 Summit Lake Drive FLTallahassee, 32317www.mainline.comPremier leading Mainline Information Systems is IBM’s hardware, and Business Partner delivering software, suite of application solutions, as well as a comprehensive Phone: 850-219-5000 There is no need for services and financing options. Booth: 415 solutions among customers to segment their technology when results various vendors creating fragmented, ineffective Fax: 850-219-5050 comprehensive, integrated solutions. Mainline offers Metron-Athene, Inc. Suite 1500Avenue 6320 Canoga Hills, CAWoodland 91367www.metron-athene.comMetron-Athene is a leading Performance Management, 818-227-5019 Phone: Forecasting software Planning and Capacity Capacity Booth: 301 is a widely adopted Athene, our flagship product specialist. Automatic Reporting, Alerting, solution providing Performance Fax: 818-227-5099 Trend Characterization, Service Level Reporting, Workload UNIX, Athene supports Analysis and Server Consolidation. Linux, Windows, VMware and z/OS mainframes. ISAM Avenue 13863 Fleetwood Paul, MN 55124St. www.isamgroup.com analysis, financial benchmarking and ISAM provides software services that have enabled usage analysis, and negotiation and U.S. centers, corporations, outsourcers the largest data Phone: (952) 953-0140 unique ISAM’s costs. to manage their software governments 212 Booth: in customers saved over 90% of its IBM pricing tool has Fax: (952) 953-0128 costs. IBM software excess of 10% of their Systems ISM (the Information Manager) 8th FloorOne Bethlehem Plaza Bethlehem, PA 18018-5784www.perfman.com use ISM’s most successful companies Some of the world’s Phone: 610-865-0300 superior to maintain management solutions PerfMan capacity Booth: 200 and dependability in Information efficiency quality, The power behind great IT ‘’ISM - Technology. decisions.’’ Fax: 610-868-6277 CMG2006 BRONZE SPONSOR CMG2006 BRONZE SPONSOR Our solutions cover the full application lifecycle from design to cost of ownership of IT production and reduce the total infrastructures by - finding performance bottlenecks; - preventing unnecessary firefighting of production systems; - ensuring satisfactory end-user response times can be met; - and verifying applications can successfully migrate from test to production. HyPerformix products and services enable Global 1000 HyPerformix products to predict and prevent critical application problems clients the business. before they impact 4301 Westbank Drive Bldg. A, Suite 300 Drive Bldg. 4301 Westbank TX 78746Austin, www.hyperformix.com Booth: 100 Phone: 512-328-5544 Fax: 866-495-4293 HyPerformix, Inc. CPT in US, UK & ASX with subsidiaries Global is listed on the CPTGermany. across client list includes companies Global’s and Government sectors. Transport Financial, Teleco, the Planning, Capacity Tuning, Performance Core Capabilities: Management of IT. Testing, Cost Reduction Services, CPT Global has 200 specialist ITThis depth of consultants. experience allows CPT identify performance Global to quickly solutions. CPT effective problems, & to implement & capacity Cost Reduction Services provide CPU savings of Global’s the option of Risk/Reward offer between15-30%. We (success fee) invoicing. CPT Global Limited Level 1 4 Riverside QuaySouthbank, VIC 3006www.CPTglobal.com Phone: 917-650-1199 3 9690-3911 Fax: +61 Booth: 317 Compuware Corporation, recognized industry leader in Compuware Corporation, and ITenterprise software pride in supporting services, takes lifecycle. in the at any stage new and emerging technologies solve many business challenges, While Compuware products application performance management Compuware’s Strobe, with mainframe applications and solution, measures activity for reducing application provides recommendations in complex that erode performance—even inefficiencies MQ, technologies such as WebSphere applications that use DB2 DDF and Java. Compuware Corporation Corporation Compuware Martius One Campus 48226Detroit, MI www.compuware.com Phone: 800-521-9353 Booth: 209 76 E XHIBITOR CMG2006 • Reno D ESCRIPTIONS centers everywhere. Manager solvesbatchproblemsencounteredbyz/OSdata vendor presentation andvisitourboothtolearnhow ThruPut your schedulecomplete,on-time,everytime.Lookforour even more!LearnhowwecanempowerCA-7andhelpitget Fax:905-940-5308 out andyouronlineupfaster. Ifyou’reaCA-7user, there’s shortening yourbatchwindowtimeandgettingreports Phone:905-940-9404 processing, savingagreatdealofelapsed processingtime, Manager 6 Automation Editionautomatesyourbatch processing, youmustlookat Booth:112ThruPut Manager. ThruPut If you’vebeengiventhetask ofimprovingyourbatchwindow www.mvssol.com Markham, L3R9Y7 8300 Woodbine Avenue 4thFloor MVS SolutionsInc. NT/2000/2003. Sun-Solaris, IBM-AIX,Linux,OpenVMS,Windows hardware, software andlicenses. 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PAWZ-Performance monitoringforhistorical highly scalablesoftware for Performance,Capacity and Asset PerfCap offers outofthebox,fullyautomated,web-basedand www.PerfCap.com Nashua, NH03063 85 PerimeterRoad PerfCap Corporation effectiveness, and deliverbetterservicestoendusers. network resourceallocations,improvestaff productivityand sions aboutnetworkcapacity andgrowth,eliminateinefficient solutionstomake informeddeci- 512-407-8629 porations relyonNetQoS’ Fax: time, traffic flows anddeviceperformance.Global2000cor- fy networkinfrastructureperformance:end-to-endresponse Booth:218 Phone:877-835-9575 global visibilityintoallthreekeymetricsnecessarytoquanti- across theWAN. NetQoSistheonlyvendorthatcanprovide services helplargeorganizationsimproveapplicationdelivery networkperformancemanagementsoftware and NetQoS’ www.netqos.com Austin, TX 78746 5001 PlazaontheLake NetQos CMG2006 BRONZESPONSOR www.platform-solutions.com and UNIXonasingleserverfootprint. mainframe computersthatcanrunthez/OS,Linux,Windows Itanium 2processortechnology, PSImainframesarethefirst acquired from Amdahl Corporationandindustry-standard Intel Booth: 215 the IBMz/OS.Basedonprovensystemsarchitecture Phone:408-720-3537 Fax:408-737-3444 datacenter environments andoperatingsystems, including mainframe computerscompatible withthebroadestsetof Platform Solutions,Inc.,(PSI)makesnext-generationopen www.platform-solutions.com 94085 Sunnyvale, CA 501 Macara Ave Suite101 Platform Solutions,Inc. Information Technology InfrastructureLibrary(ITIL recognized bestpracticeframeworks,includingthe servicesthroughtheapplicationof improving thequalityofIT Fax:905-331-5070 Booth:314 listed intheFortune500. The company specializesin services topublicandprivatebusinessesgloballymany Phone:905-331-5060 practices, offering conference,educationandconsulting managementbest Pink ElephantistheworldleaderinIT www.pinkelephant.com 6M1 Burlington, ONL7L 5575 NorthServiceRoad Pink Elephant 8 w 9 Booth:101 to 1000IOpersecond. achieved majorperformanceimprovements, somesavingup Phone:732-972-1261 and SysplexGroupBuffer Pools.Manyofourclients have Fax:732-972-9416 ® forDB2andtheOptimizer for tuningDB2buffer pools, Responsive Systemstheindustry standard Buffer Pool Tool www.responsivesystems.com Morganville, NJ07751 281 Hwy79 Responsive Systems costs. operationsandreducing compliance whilestreamliningIT non- shorten problemresolutiontime,andreduceSLA services, Fax:408-454-4501 availability andperformanceofbusiness-criticalIT weeks, ProactiveNetcustomersmeasurablyimprovethe Phone:408-454-4500 leading e-commercecompanies. Achieving valuewithin Services Managementsoftware solutionsforGlobal2000and Booth:207 leaderinBusiness ProactiveNet, Inc.isthe‘’Time-to-Value’’ www.proactivenet.com 95054 Santa Clara,CA 2055 LaurelwoodRoadSuite130 ProactiveNet, Inc. CMG2006 BRONZESPONSOR  ) 77 D ECEMBER• 3-8 ESCRIPTIONS D XHIBITOR E CMG2006 PLATINUM SPONSOR PLATINUM CMG2006 196-D Castro St. 196-D Castro St. CA View, Mountain 94041http://www.velocitysoftware.com/ integrating Linux on your IBM bluff Don’t play blind man’s Fax: 650-964-9012 Phone: 650-964-8867 of Linux System z servers. Management and monitoring unique challenges. related performance issues presents solutions help you clearly see how to Software’s Velocity most enterprise manage and enhance the performance of environments. Linux Performance Suite Booth: 318 Software’s Hosted on z/VM, Velocity required for (ESALPS) is a comprehensive suite of products to see us at CMG correctly deploying Linux under z/VM. Visit provides the complete solution to Software how Velocity monitor and measure enterprise performance. TeamQuest Corporation TeamQuest Way One TeamQuest IAClear Lake, 50428www.teamquest.comglobal leader in IT Corporation is the TeamQuest Service that helps in software Specializing Optimization (ITSO). consistently deliver IT companies service services to meet Phone: 641-357-2700 provides quick and TeamQuest cost, levels at a minimum modeling and performance solutions. accurate capacity Fax: 641-357-2778 ITIL also complements Performance Software TeamQuest Booth: 201 efforts. solutions that of software is a trusted provider TeamQuest align business priorities proactively improve service delivery, with IT in their IT costs resources, reduce risk, and cut organizations. Inc. Software, Velocity SAS Institute Inc. SAS Institute As a worldwide leader in precise time and frequency products to Timing” and services, Symmetricom provides “Perfect Test Timing, customers around the world. Symmetricom’s and Measurement Division, provides comprehensive network include dedicated time synchronization solutions. Products network time servers, time displays and the necessary that synchronization, management and monitoring software synchronizes the time on IT devices such as workstations, servers and routers. Our Business. It’s Timing. Perfect Symmetricom Rd. Tozer 34 MABeverly, 01915www.ntp-systems.com Phone: 978-232-1422 Fax: 978-927-4099 Booth: 102 Shunra’s solutions let users know exactly how their voice, Shunra’s over any video and business applications will perform in production. production network – before they are deployed developers and architects, software Used by network experts, network VE’s and QA/testing professionals, Shunra apply a working simulation technology gives users a way to to every phase model of the production network environment development of the application lifecycle – from design and through QAoperations – so IT and can quickly organizations uncover and resolve problems before they and efficiently the business. impact SHUNRA 1375 Broadway 14th Floor NYYork, New 10018www.shunra.com Phone: 212 279 8895 Booth: 306 SAS is the leader in business intelligence software and business intelligence software SAS is the leader in to at 40,000 sites use SAS software services. Customers of through insight into vast amounts improve performance decisions. more accurate business in faster, resulting data, giving customers around the world Since 1976, SAS has been Join us at our Monday User Group, The Power to Know(r). how and in the exhibit hall to learn exhibitor presentation, SAS® IT Solutions deliver the intelligence Management ITneeded to make the and service performance, capacity, will enhance the bottom line. financial decisions that 100 SAS Campus Drive 100 SAS Campus NC 27513Cary, www.sas.com Booth: 107 Phone: 919-531-0324 Fax: 919-531-9441 PRODUCT TRAINING SCHEDULE

VENDOR PRODUCT TRAINING

Another first at CMG2006! Vendor product training will run concurrently with the conference. Now you can participate in the conference and take technical and product courses-without another expensive trip.

SESSION AUTHOR TITLE

319 TBD CPT Global Limited: Implementing Sustainable Operational Management Cost Reductions 328 TBD Captell Developments: Capacity Reporting - automated, accurate and affordable 329 Amy Spellman HyPerformix, Inc.: Automating the Holistic ITIL Capacity Management Process 338 Tony Hughes ASG: Focus on Success - What’s New in ASG-TMON DB2 V4.0 - V4.1 339 Joel Goldstein Responsive Systems: Tuning your DB2 System with the Buffer Pool Tool for DB2 418 Pete Weilnau ISM: Automating Capacity Management Reporting with PerfMan 419 TBD VMWare: TBD 428 Amichai Lesser Shunra: A Virtual Network Helps IT Staff Predict End User Experience Globally 429 Rich Fronheiser Metron-Athene: Extending Capacity Planning: End to End and Virtualization 528 TBD Compuware Strobe: Application Performance Management for the Mainframe 529 Adam Grummitt Metron-Athene: Implementing Capacity Management

78 79 D ECEMBER• 3-8 NFORMATION I for PM PM PM PM PM PM PM PM PM AM PM PM PM 25 –– 8:00 12:00 – 8:00 – 12:00 – 8:00 – 12:00 – 6:00 – 1:30 – 1:30 – 10:00 – 4:00 – 4:00 – 2:00 on Tuesday, ENERAL PM PM PM PM AM AM AM AM AM AM AM AM AM NFORMATION Exhibitors, refer to G PM I 1:00 1:00 1:00 . – 6:15 , please see page , please see page CMG2006 PM PM exhibiting companies will hold exhibiting companies OURS EETINGS OURS EGISTRATION H H exhibitors use Monday, December 4, exhibitors use Monday, M R ETAILS RESENTATIONS to 12:00 Exhibitor Hall will be located in Florida A. located in Florida Exhibitor Hall will be D P ALL CMG2006 AM H ROUP G CMG2006 CMG2006 ONFERENCE EGISTRATION SER XHIBITOR XHIBITOR XHIBIT Saturday, December 2, 2006Saturday, December 3, 2006Sunday, 4:00 December 4, 2006Monday, 7:00 December 5, 2006Tuesday, 7:00 December 6, 2006Wednesday, 7:00 December 7, 2006Thursday, 7:00 December 8, 2006Friday, 7:00 7:30 Tuesday, December 5, 2006 December Tuesday, December 6, 2006Wednesday, 11:30 7, 2006 December Thursday, 11:30 on For more information 11:30 the Exhibitor Section. details. Wednesday and Thursday, these presentations allow these presentations Thursday, and Wednesday look at the attendees a more comprehensive exhibitor’s services and products to hold User Group Meetings. MUGs are scheduled to hold User Group Meetings. MUGs from 7:30 E Many of the during conference week. exhibitor presentations Scheduled from 5:15 R E E U Some C The . PM PM PM PM PM PM PM PM AM PM PM - 7:30 – 12:00 – 8:00 – 12:00 – 8:00 – 12:00 – 6:00 – 1:30 – 1:30 – 10:00 – 8:00 ESSIONS PM PM PM PM AM AM AM PM AM AM AM EEDS N 1:00 1:00 1:00 OURS (BOF) S H PECIAL 2006 7:00 S , There will be no exceptions. There will be no NFORMATION I EATHER -A-F OLICY F EADQUARTERS P December 3 -O , ENERAL IRDS ADGE TTENDEES WITH B to discuss? Have a specific interest you want Wednesday Tuesday, BOF sessions CMG2006 offers evenings from 6:30 Thurdays and Registered CMG guests must wear their badge and must Registered CMG guests ticket to gain access to breakfast, have the appropriate events. lunch and PARS B to all CMG functions and meals, gain access To conference badges and have the attendees must wear appropriate ticket. A G If you have special needs addressed by the If you have special Act, stop by the Americans with Disabilities will make Area. We CMG2006 On-Site Registration needs. to accommodate your every effort Wednesday, December 6, 2006Wednesday, 7:00 December 7, 2006Thursday, December 8, 2006Friday, 7:00 7:30 Tuesday, December 5, 2006Tuesday, 7:00 Monday, December 4, 2006Monday, 7:00 Saturday, December 2, 2006Saturday, Sunday 4:00 CMG H following sessions, gatherings allow these informal ideas in a attendees with similar concerns to exchange small group setting. 80 G ENERAL CMG2006 • Reno I NFORMATION 7:30 R entertainment. complimentary soft drinks,quietareas,and d’oeuvres duringthefirst90minuteseachevening, attendees orjustrelaxafter a longday. Enjoyhors night. lunch tickets are$25andPARS tickets are$50per On-Site Registration Area. Breakfasttickets are$20, Individual mealtickets arealsoavailableattheCMG member attheOn-SiteRegistration Area. your registrationform,pleasenotifyaCMGstaff kosher mealsanddidnotindicateyourpreferenceon Veggie/Kosher Meals age toattendPARS. CMG. prohibited atany meetingoractivitysponsored by conversations with specificindividuals,isspecifically postings, general announcements, orrecruiting the conference.Deliberate recruiting suchasjob January.) Area. (Ordersofolderpublicationswillbemailedin order formfoundintheCMG2006On-SiteRegistration member publications,pleaseconsultthepublication on CD-ROM)areavailableforpurchase.Forallother CMG2006 Proceedings(ineitherthe2-volumesetor CMG2006 CD-ROM. Additional copiesofthe and electronicformats. All attendeeswillreceivethe CMG hasseveralmemberpublications,inbothprinted to recruitnewstaff, thereisa As theintentofmeetingis toshareinformation,not BOF’s isfoundineachissue. dailyscheduleof updates toconferenceactivities. A Registration, ortheExhibitor Area forlastminute Pick upyourdailynewsletteratBreakfast, M R P CMG hosts theunique PARS N M credit cardcontributions. Foundation. The MullenFoundation cannotaccept donations willgodirectlytotheJ.WilliamMullen and Thursday. Times willbeposted. All checkorcash Extra CMGcollectibleitemsareavailableWednesday 12:00 Please notethatlunchwillbeservedpromptlyat Hilton Pavillion,Fridayin Lunch Silver State Pavillion. Breakfast elaxation BIAIN FOR UBLICATIONS ECRUITMENT EWSLETTER EAL ULLEN PM PM S will beserved Tuesday – Thursday inthe – 11:00 . CHEDULES S will beserved Tuesday –Friday, inthe F ession OUNDATION Please note: You mustbe21 yearsof PM P Take abreather, networkwithother OLICY (PARS) – Ifyouprefervegetarian or P URCHASE , Monday– Thursday, from the SilverState Pavillion P no recruitingpolicy erformance O NSITE A nalysts’ . at Business Centerforyourconvenience. The hotelprovidesshippingservicesandafullservice Registeredguests mayattend • EntranceintoCMG’s ExhibitHallon Thursday. • FullBreakfast Tuesday –Fridayinthedesignated • PARS onMonday, Tuesday, Wednesday, and • a conferencebadgeandcanattend: Area. Foronly$350.00,yourregisteredguestreceives forms areavailableintheCMGOn-SiteRegistration by aCMG2006conferenceattendee.Registration various CMG2006functions,guests mustberegistered Reno isafunplaceforeveryone!Inordertoattend workshop materialsforSunday’s BreakfastandLunch. Workshops willreceivemealtickets withtheir repeated. Attendees registeredfortheSunday Each workshopwillonlybeheldonceandnot You mustberegisteredtoattendSundayWorkshops. S S S found onpage registered CMG2006 attendee.moredetails canbe eligible toregisterforthiscourse, onemustalsobea Foundation Courseconducted byPinkElephant. To be Saturday ansSundayforthose registeredfortheITIL Breakfast, lunchandrefreshments willbeprovidedon F ITIL C CMG gifts. Agenda (on-siteprogram),Proceedingsandother for theconferencecollectibles,whichincludeaFinal Your on-siteregistrationpacket contains yourtickets W compliance withthispolicy. designated areasforsmokers.We appreciateyour exhibit halls,meals,andPARS functions. There willbe CMG’s nosmokingpolicyincludesallCMGsessions, Individualtickets fortheluncheonsorPARS canbe • UNDAY MOKING HIPPING ONFERENCE presentation. A guest registration guest presentation. A which theirsponsoringattendeemakesa meal area. PARS tickettoattendPARS functions. guestmusthaveabadgeand Thursday evenings. A purchased attheCMGOn-SiteRegistration Area. attending formalconferencesessions. HAT Afternoon Workshops Lunch Morning Workshops Breakfast OUNDATION A RE W I NFORMATION ORKSHOPS T 12 HE G as wellthe registration form. UEST CMG2006 C C OURSE , D R EGISTRATION ECEMBER 12:00 1:00 8:30 7:30 only OLLECTIBLES does not PM PM AM AM the sessionat 4:30 1:00 – – 8:30 – 12:00 – 3, 2006 include PM PM PM AM ? 81 D ECEMBER• 3-8 NFORMATION I ENERAL G PONSOR S PONSORS S RONZE LATINUM CMG2006 B CMG2006 P WOULD LIKE TO THANK OUR SPONSORS CMG CMG COMPUTER MEASUREMENT GROUP FIRST-CLASS PRSRT 151 Fries Mill Road, Ste. 104 U.S. POSTAGE Turnersville, NJ 08012 PAID Permit No. 2066 Eau Claire, WI

FEATURING: BUSINESS PERFORMANCE MANAGEMENT FUNDAMENTALS/CORE COMPETENCY NETWORK/INTERNET LINUX AND UNIX HOT TOPICS WINDOWS STORAGE CMG2006ZSERIES

DECEMBER 3-8, 2006 RENO, NEVADA www.cmg2006.com