Contact Details If you have a comment or complaint about the service you are receiving/have received please contact the SP team in your area:
Blaenau Gwent * SP Team, 107-110 Worcester St, Brynmawr, NP23 4JP ( 01495 354 681 Supporting People has a 8 [email protected] responsibility to consult Supporting People in Gwent with service users Caerphilly * SP Team, Ty Hawtin, Gellihaf, Therefore, we will: Blackwood, NP12 2PZ ( 01443 86 4591 1. Have a Service User Involvement Strategy 8 [email protected]
2. Provide opportunities for you to attend Monmouthshire Supporting People forums or other events * SP Team, County Hall, Cwmbran, Torfaen, NP44 2XH 3. Conduct one off surveys ( 01495 768 253 8 [email protected] 4. Give you an opportunity to comment on the Supporting People Operational Plans Newport * SP Team, Blaen-Y-Pant Bungalow, 74 Blaen 5. Consult with a sample of service users -Y-Pant Crescent, Newport, NP20 5PX during service reviews ( 01633 414850 8 [email protected] 6. Give you an opportunity to contribute to the development of new services, such as the service type, design and location Torfaen InSfuoprpmoartionng fPoero Speler vinic eG wUseenrt s * SP Team, Housing Department, Civic Centre, Pontypool, Torfaen, NP4 6YB 7. Make efforts to reach, and gain the views ( 01495 766 949 of hard to reach groups If you live in supported housing, 8 [email protected] sheltered accommodation, a homeless 8. Give you the opportunity to comment or hostel or women’s refuge, if you are complain about the service you are If you would like this leaflet in any other receiving housing related support in receiving/have received directly to language or format please contact the SP your own home or have a community Supporting People team. alarm then you will be in receipt of a Supporting People service What support can be offered? Is there a charge for these N Emotional support and advice services? N Signposting to other agencies such as drug Some services are free and some are and alcohol services, education, training chargeable. Your support worker or service and employment and health services provider will be able to tell you if there is a N Access community alarm services or charge. If there is a charge you may be able warden/scheme manager managed to claim Supporting People Grant (SPG) accommodation subsidy. Please contact your local SP Team. N Help to: What is Supporting People? • Settle into and maintain your home, What do Supporting People The Supporting People Programme funds, including managing a tenancy teams do? monitors and develops supported housing and • Budget, manage finances, pay bills and Every council in Wales has a Supporting ‘housing related support’ services for maximise income People team which is responsible for vulnerable people. • Develop domestic and practical living monitoring and developing housing related skills support services. What is Housing Related • Meet people, join social activities and Supporting People has a responsibility to Support? reduce loneliness and isolation consult with people who use these services Housing related support helps people to gain • Move to safer or more appropriate about the quality of service (and the knowledge and skills needed to develop accommodation accommodation where applicable) they and/or maintain an individual’s capacity to live • Increase your personal safety and security receive. independently and contribute positively to the community. Who does Supporting People support? What services does N People who are homeless/potentially Supporting People provide? homeless, rough sleeping or vulnerably N Supported housing housed N Sheltered housing with a warden or scheme N Ex offenders manager N People with a physical disability or sensory N Community alarm services impairment N Homeless hostels N People experiencing domestic abuse N Women’s refuges N People with drug and/or alcohol issues N Floating support, support provided in your N Older people and frail elderly own home N Young people at risk, including care leavers N Direct access and crisis intervention N People with chronic illness, inc. HIV and services AIDs N People with learning difficulties N People with mental health issues N Refugees and other minority groups