Ambassador Manual
1 | P a g e Table of Contents
Letter from Joe D’Alessandro ...... 3 About PCMA ...... 4 Key Contacts ...... 5 Key Rooms ...... 6 Schedule at a Glance ...... 8 Beacon Technology ...... 8 Transportation Information ...... 9 Ambassador Information ...... 12 PCMA Education Support Ambassador Information ...... 14 PCMA Registration Support Ambassador Information ...... 14 Event Support Ambassador Information ...... 15 Hospitality Helping Hands Ambassador Information ...... 16 Hotel Welcome Desk Ambassador Information ...... 16 Transportation Greeter Ambassador Information ...... 19 San Francisco Quick Facts and Figures ...... 20
2 | P a g e Thank you to ALL our Ambassadors! You are a critical component to not only the overall success of this meeting but to the future success of the meetings industry in San Francisco.
Hosting the PCMA Convening Leaders event means San Francisco is poised to book significant future business. Among PCMA’s more than 7000 members, 78 percent are key decision-makers for their organization; 40 percent are professionals in associations with 10,000-plus members and 23 percent are corporate or independent planner professionals. The meeting is a tremendous sales opportunity for San Francisco to showcase its attractions and accessibility to these key decision makers. We will have the opportunity to host tours and site inspections for attendees during the meeting. With an estimated 5,000 attendees and 12,500 room nights booked, we are confident the city’s return on investment will be significant to fill the pipeline for years to come.
As an Ambassador, you are representing this city on every level as we show these attendees why they should bring their meetings to San Francisco. The knowledge and hospitality that you convey and the relationships that you build can and will make a difference for our city. Now it is time to execute and we cannot do that without all of you! Thank you for the time and energy you are committing to this effort. You will be the first and last impression!
Sincerely,
Joe D’Alessandro President and CEO San Francisco Travel
3 | P a g e About PCMA Since 1956 the Professional Convention Management Association (PCMA) has been dedicated to inspiring the Business Events community with senior level networking and educational opportunities globally. With just under 7,000 members and an audience of more than 50,000 individuals, PCMA is the world’s largest network of Business Events Strategists.
Headquartered in Chicago, IL USA, PCMA has partners and collaborators around the globe and a footprint within North America, Europe, the Middle East and Asia, with activities across 37 countries
Through education, PCMA inspires, connects and innovates the business meetings and events community globally.
About Convening Leaders 2020 Convening Leaders, held each January, is the premier industry event for leading business event professionals. Our program is considered the industry’s platform for risk-taking and the incubator for new ideas. More than 4,500 industry professionals participate in the four days of educational collaboration and orchestrated networking.
We know you are proud and excited to share and promote San Francisco to the business meetings and events community. We will have the opportunity to showcase the industry‘s best practices, new innovations and spend time with each other.
Our goal is to engage and support you while providing information so you can answer questions with ease during the conference. Again, thank you for your support!
4 | P a g e KEY CONTACTS
Ambassadors: Hotel Welcome Desks: *Leonie Patrick *Winnie Wong & Zeke Ramsell Mobile: 415-793-2273 (W/St. Regis/Park Central/Palace/Four Seasons) [email protected] Mobile: 415-900-9930 Winnie Mobile: 510-932-1982 Zeke Ayrn Hoppe [email protected] Mobile: 805-895-0769 [email protected] [email protected] Leticia Thorpe & Jason Wolterstorff Moscone Center: (Hilton/Nikko/Parc55/Westin St. Francis/Grand Hyatt) *Lisa Cleveland Mobile: 415-307-3573 Leticia Mobile: 415-722-2831 Mobile: 415-310-9495 Jason [email protected] [email protected] [email protected] Melissa Amato Mobile: 650-296-6295 *Marco Rodriguez & Zeke Ramsell [email protected] (Virgin/Intercontinental/Zetta/Zelos/Marriott Marquis) Mobile: 415-652-3470 Marco Robert Skelton Mobile: 510-932-1982 Zeke Mobile: 201-679-5212 [email protected] [email protected] [email protected]
Katie Harper Media/Public Relations: Mobile: 317-695-2195 Laurie Armstrong Gossy [email protected] Mobile: 415-290-6830 [email protected] Airport: Matthew Brezinski PCMA Education & Registration Support: Mobile: 650-464-1472 Each Ambassador will have an education contact on [email protected] their assignment each day.
Directional, City: Site Visits: Rory Davis Tanjeet Santini Mobile: 415-722-2831 Mobile: 916-524-3590 [email protected] [email protected]
Events: Transportation: *Deirdre Lewis Erika Hinzman Mobile: 415-559-1736 Mobile: 310-273-9535 [email protected] [email protected]
Denise Looney (Pier 48 and PWAP) Hospitality Helping Hands: Mobile: 415-601-2901 Stacey Shafer [email protected] Mobile: 312-636-4694 [email protected] Erick Lee (Chase Center) Mobile: 650-483-3831 *Main Contact [email protected] 5 | P a g e KEY ROOM | LOCATION INFORMATION
Registration Moscone South - Lobby Level
Saturday, January 4, 2020: 12:00PM – 5:00PM Sunday, January 5, 2020: 9:00AM – 5:00PM Monday, January 6, 2020: 8:00AM – 4:30PM Tuesday, January 7, 2020: 8:00AM – 4:00PM Wednesday, January 8, 2020: 8:00AM – 12:00PM
PCMA Headquarter Office Moscone South – Meeting Room 105 PCMA Staff will be wearing PCMA t-shirts/blazers — feel free to approach them with any questions pertaining to Convening Leaders.
Saturday, January 4, 2020: 8:00AM – 5:00PM Sunday, January 5, 2020: 8:00AM – 4:00PM Monday, January 6, 2020: 7:00AM – 4:30PM Tuesday, January 7, 2020: 7:00AM – 4:00PM Wednesday, January 8, 2020: 7:00AM – 12:00PM
Ambassador Office Moscone South – Meeting Room 70/72
Main Stage Moscone South – Hall C
Concurrent Sessions a. Business of Events Studio – Meeting Room 201 b. Event Strategy & Design Studio – Meeting Room 205 c. Innovation Studio – Meeting Room 207 d. Lifestyle Studio – Meeting Room 301 e. Audience Acquisition & Engagement Studio – Meeting Room 303 f. Leadership Studio- Meeting Room 308 g. Media Studio – Meeting Room 153 h. Trending Now Studio – Meeting Room 154
The Innovate & Elevate Arena (Accelerate, Action, and Tech Talk Stages) Moscone South – B/D
The Arena is an interactive playground with micro-learnings from experiential activations, engaging activities or creative tastes curated for you. It’s THE place to collaborate, network and problem solve. It’s an immersive learning environment featuring creatively-designed education sessions, facilitated conversations with subject-matter experts, and a variety of hands-on learning activities. Here you’ll explore new ideas to meet the real-world challenges you are facing today and predictions for what lies ahead.
Event planners and team leaders from organizations of all sizes will reap real ROI by investing their Convening Leaders’ time engaging with the Arena’s expert visionaries and
6 | P a g e accomplished soothsayers to tackle real-world challenges and transform our industry. It’s the opportunity to test drive some new technology, find the next big idea for your event and be an idea generator.
If you seek to move ideas to action, and transport participants from spectators to active contributors the Arena is your access ticket. We believe there is much more expertise in our participants than there possibly could be onstage, so be prepared to build your event playbook through presentations, case studies and interactive sessions. In the Arena, you are the hero of your own story — you choose the most relevant topics from our mission-focused stages. Come for the long list of accomplished speakers and experts and stay for the incomparable positive energy and inspirational atmosphere.
Speaker Ready Room Moscone South– Meeting Room 204
Green Room Please ask the attendee to reach out to their handler for assistance.
Where can I park? Moscone Center does not include a public parking facility. Listed below are public parking garages in close proximity to the facility, each of which provide certain spaces reserved for use by authorized, handicapped individuals.
Fifth & Mission Parking Garage 833 Mission Street (between Fourth & Fifth streets, adjacent to Moscone West) 415-982-8522 x18
Hearst Parking Center 45 Third Street (entrance on Stevenson, 2 blocks from Moscone South/North) 415-989-4000
Moscone Center Garage 255 Third Street (Folsom & Howard, across the street from Moscone South's Esplanade Ballroom) 415-777-2782 (garage) 415-538-7888 (office)
Museum Parc Garage 300 Third Street (entrance on Third and on Folsom streets) 415-348-0304
Wheelchair Rentals Moscone Center does not rent wheelchairs. Please contact ScootAround to prearrange a wheelchair/scooter to be delivered to Moscone South. https://scootaround.com/en/san-francisco
Lost and Found Items can be turned into registration on the Lobby Level of Moscone South. They will be held there until the completion of the program and then turned over to the Moscone Security Office. 7 | P a g e Mother’s Room Moscone Center has two Mamava Lactation Suites available at the center:
Moscone South Lower Mezzanine Near Room 50 *wheelchair accessible
Wi-Fi SSID: pcmacl2020 Password: NA
SCHEDULE AT A GLANCE Please refer to the mobile app, “PCMA Live”, for the most up to date event schedule and rooms. Once you have downloaded the app, select “PCMA CL” as the event. You will need to register with just your name and email address to access.
Ambassadors must download and familiarize yourself with the app prior to your shift so you are at ease with the app when onsite for your shift. Be prepared to answer many questions from attendees. The app links are listed below:
Apple: https://apps.apple.com/us/app/pcma-live/id1467392247
Android: https://play.google.com/store/apps/details?id=com.cadmiumcd.pcmalive&hl=en_US
Web Only\all others: http://www.eventscribe.com/2020CL
Directory of Registrants An electronic directory is available on https://conveningleaders.org/whoscoming/?You=Are
If you would like to learn more about the app visit go.cadmiumcd.com/app. Support is also available for the PCMA app at www.cadmiumcd.com/support/.
BEACON TECHNOLOGY | BADGES
Beacon Technology – Clock Hours (CH) will be tracked using wireless Beacon Technology. Each attendee will be given a beacon (wearable tracker) at registration, which will be attached to their lanyard. The beacon tracker must always remain on the badge throughout CL in order to receive their CH credits. Wireless beacons will be in each session room. Education Ambassadors will be required to check badges to ensure the proper respective credentials.
Badges – it is imperative that every Convening Leader attendee wear a badge throughout the conference and must always be worn. In order to attend any official sessions and/or events, they must have on their Badge. If they do not, please ask them to wear. And if they do not have, direct them to Registration.
8 | P a g e Transportation Information
We are providing shuttles for PCMA attendees between the hotels and Moscone South, and to all the official special events. Please see below for details.
Hotel Routes
Walking Hotels to Moscone South during the day Four Seasons San Francisco Hotel Zelos Hotel Zetta InterContinental San Francisco San Francisco Marriott Marquis The Park Central San Francisco The St. Regis San Francisco W San Francisco Virgin Hotels
Route 1 *The Westin St. Francis (curbside on Post Street) Grand Hyatt Union Square (board at the Westin St. Francis hotel) *Palace Hotel (curbside on New Montgomery street)
Route 2 *Hilton Union Square (curbside on Taylor Street) Hotel Nikko (board at either the Hilton Union Square or Parc 55) *Parc 55, a Hilton Hotel (curbside on Cyril Magnin Street)
Route 3 (Evening Event ONLY) *InterContinental San Francisco (curbside at Howard Street) *San Francisco Marriott Marquis (curbside at Mission Street) The Park Central San Francisco (board at the Marriott Marquis) The St. Regis San Francisco (board at either the Marriott Marquis or the InterContinental) W San Francisco (board at either the Marriott Marquis or the InterContinental) Virgin Hotels (board at the Marriott Marquis or the InterContinental) Four Seasons San Francisco (board at the Marriott Marquis) Hotel Zelos (board at the Marriott Marquis) Hotel Zetta (board at the InterContinental)
*Hotels with Shuttle Bus service
9 | P a g e Transportation Schedule
Sunday, January 5, 2020 Helping Hands Project at San Francisco Food Bank Check in at the Marriott Marquis at 7:30AM for breakfast Buses depart promptly at 8:30AM Return transportation provided back to Marriott Marquis after shift ends at 11:30AM Note: Event time is 9:00AM – 11:30AM
San Francisco Big Bus City Tour 1:00PM – 3:00PM Tour #1 departs at both the Marriott Marquis and at the Hilton Union Square @ 1:00PM
San Francisco Big Bus City Tour 3:00PM – 5:00PM Tour #2 departs at both the Marriott Marquis and at the Hilton Union Square @ 3:00PM
Opening Reception Shuttle to Pier 48 6:00PM – 10:30PM Continuous shuttle service between PCMA hotels Route 1, 2, 3 and Pier 48. Last shuttle departs hotels for the event at approximately 9:30PM. Return service only from 9:30PM – 10:30PM Last shuttle departs the event returning to hotels at 10:30PM Note: Event time is 6:30PM – 9:30PM
Monday, January 6, 2020 Hotel Shuttle 7:30AM – 6:00PM Continuous shuttle service every 10-20 minutes between the PCMA hotels Route 1 & 2 and Moscone South Last shuttle departs hotels for Moscone South at approximately 5:00PM Last shuttle departs Moscone South returning to hotels at 6:00PM
Chairman’s Reception at the Palace Hotel Shuttles will depart from PCMA hotel Routes 1 & 2 and Moscone South for the Palace Hotel between 4:45PM and 5:15PM Inbound service only, no return service provided Note: Event time is 5:00PM – 6:00PM
Party with a Purpose Shuttle to The Masonic 7:30PM – 11:30PM Continuous shuttle service between PCMA hotels route 1, 2, 3 and The Masonic. Last shuttle departs hotels for the event at approximately 9:30PM Return service only from 10:30PM – 11:30PM Last shuttle departs the event returning to hotels at 11:30PM Note: Event time is 8:00PM – 11:00PM
Tuesday, January 7, 2020 Hotel Shuttle 7:30PM – 6:00PM Continuous shuttle service every 10-20 minutes between the PCMA hotels Route 1 & 2 and Moscone South Last shuttle departs hotels for Moscone South at approximately 5:00PM Last shuttle departs Moscone South returning to hotels at 6:00PM
10 | P a g e Closing Reception Shuttle to Chase Center 6:30PM – 11:00PM Continuous shuttle service between PCMA hotels route 1, 2, 3 and Chase Center Last shuttle departs hotels for the event at approximately 10:00PM Return service only from 10:00PM – 11:00PM Last shuttle departs the event returning to hotels at 11:00PM Note: Event time is 7:00PM – 10:00PM
Wednesday, January 8, 2020 Hotel Shuttle 7:30PM – 1:00PM Continuous shuttle service every 10-20 minutes between the PCMA hotels Route 1 & 2 and Moscone South
For ADA transportation service please call or text 310-923-0420.
11 | P a g e AMBASSADOR INFORMATION
Guidelines and Responsibilities As an Ambassador for PCMA’s Convening Leaders meeting, you are a representative of San Francisco as we showcase our city to this important industry convention. Our priority is to provide an unparalleled experience to all the attendees while showcasing the many unique attributes and first-class facilities that San Francisco has to offer. Wow them and inform them, with the goal of booking more new convention business in San Francisco!
Ambassador Headquarters Location: Moscone South, Lower Mezzanine, Room 70/72. Please check in here 15 minutes early if you are working a shift inside Moscone Center. You will enter through the Moscone Employee Entrance on Howard Street near 4th Street between the Visitor Information Center and the Carousel (see orange star below). There will be an Ambassador at the door to direct you. This is also a place to go if you need a break to have a snack, make a phone call, rest your feet, etc.
Ambassador Headquarters Hours Saturday, January 4, 2020: 10:45AM – 2:00PM Sunday, January 5, 2020: 8:00AM – 5:00PM Monday, January 6, 2020: 6:45AM – 5:00PM Tuesday, January 7, 2020: 6:45AM – 5:00PM Wednesday, January 8, 2020: 7:00AM – 1:00PM
12 | P a g e Ambassador Headquarters Staff Contacts
Date Time Staff on Duty Cell
1/4/20 10:45AM – 2:00PM Lisa Cleveland 415-717-4413 Robert Skelton 201-679-5212
1/5/20 8:00AM – 5:00PM Lisa Cleveland 415-717-4413 Melissa Amato 650-296-6295 Robert Skelton 201-679-5212
1/6/20 6:45AM – 5:00PM Lisa Cleveland 415-717-4413 1/7/20 6:45AM – 5:00PM Robert Skelton 201-679-5212 1/8/20 7:00AM – 1:00PM Karen Bell 323-394-4040 Melissa Amato 650-296-6295 Scott Streeter 415-509-1547 Katie Harper 317-695-2195 Stephanie Swackhamer 650-773-6215
*Office will be secured overnight
Day of Shift Attire Top: black or white shirt and official PCMA Ambassador jacket Bottom: black pants/skirt (no shorts, sweatpants, or leggings). Black denim is okay if you are working an evening event. Shoes: black - We strongly encourage you to wear a comfortable supportive shoe as most assigned shifts require long periods of standing.
Familiarize Orient yourself to your location and anticipate questions (restrooms, transportation, etc.)
Smile Enjoy yourself and show guests our hospitality. Use positive body language; refrain from eating, chewing gum and talking on your cell phone.
Don’t forget your ‘Welcome PCMA’ button!
Please keep in mind...
Unexpected issues, changes may arise during Convening Leaders, so we ask for you to have a flexible attitude when it comes to your role as a Convening Leader Ambassador. Your shift may be shortened or may change in another manner, so we encourage you to arrive with an open mind.
PCMA Staff will be wearing PCMA t-shirts/blazers — feel free to approach them with any questions pertaining to the Annual Meeting.
13 | P a g e Ambassador Office Security PLEASE do not leave any valuables in the Ambassador Office as Office Attendants cannot be responsible for your belongings while you are at your shift. The Ambassador Office will remain open for the entire day, so it is recommended that you keep any articles of value with you the entire time of your shift. Ambassadors will be able to leave coats in the office during their shift.
Please be mindful of what you bring to any offsite venue; there most likely will NOT be a place to store valuables.
Emergencies The safety and security of attendees and staff is the first priority of PCMA, Moscone Convention Center and all PCMA official hotels and off-site event venues.
Moscone Center
Moscone South First Aid (located in Hall C) will be staffed with an EMT on the following dates: Monday, January 6, 2020: 8:00AM – 4:30PM Tuesday, January 7, 2020: 8:00AM – 4:30PM Wednesday, January 8, 2020: 8:00AM – 12:00PM
Emergency 511 from any white house phone on hallway walls 415-978-3511 from mobile phones or land lines
Be prepared to give your location, your name and the nature of the emergency.
Non-Emergency Security Control Room – 415-974-4021
Accessibility for Persons with Disabilities The Americans with Disabilities Act (ADA) forbids discrimination against individuals with disabilities. In compliance with the ADA, all PCMA Convening Leaders official facilities, including Moscone Convention Center and all official PCMA hotels, provide for reasonable accommodations to allow physically challenged individuals to participate in all Convening Leaders activities.
PCMA Registration/ Education Support Ambassador Information Registration is one of the first touch points for Convening Leaders. You will welcome the attendees to San Francisco, assist with registration check in, obtaining their name badges and beacon as well as answering any questions and providing support.
Education is a main focus for Convening Leaders. Having a warm, welcoming and seamless experience is critical to the Convening Leaders success.
Parking Moscone Center- Will not be provided
Check-in Please arrive to your shift 15 minutes prior (allow time for traffic and parking) to your shift start time and sign in at the Ambassador Headquarters – Meeting Room 70/72 at the Moscone South.
14 | P a g e Event Support Ambassador Information
Evening Events Committee Key Contacts Deirdre Lewis (Key Contact) mobile: 415-559-1736, [email protected] Dennis Looney (UH and PWAP) mobile: 415-601-2901, [email protected] Erick Lee (Chase Center) mobile: 650-483-3831, [email protected]
Events Ambassador Overview Event Ambassadors will assist with directions, greeting, etc. Upon arrival, please familiarize yourself with the location of the restrooms, various food tables, and bars.
Opening Night Reception: San Francisco Urban Hike (UH) Date: Sunday, January 5, 2020 Event Time: 6:30PM - 9:30PM Ambassador Shift: 4:30PM - 10:30PM Location: Pier 48, San Francisco, CA 94158 Parking: Will not be provided Check-In: Please check in at Pier 48 (Shed A) and contact Denise Looney mobile 415-601-2901 to check in. Please arrive 15 minutes early and allow time for traffic and parking. Assist Event Staff with directional assistance, greeters, shuttle support, etc.
Party with a Purpose (PWAP) Date: Monday, January 6, 2020 Event Time: 8:00PM - 11:00PM Ambassador Shift: 6:00PM - 12:00PM Location: The Masonic, 1111 California Street, San Francisco, CA 94108 Parking: Will not be provided Check In: Please check in at The Masonic and contact Denise Looney mobile 415-601-2901 to check in. Please arrive 15 minutes early and allow time for traffic and parking. Assist Event Staff with directional assistance, greeters, shuttle support, etc.
Closing Night Reception: One More Night Date: Tuesday, January 7, 2020 Event Time: 7:00PM - 10:00PM Ambassador Shift: 3:30PM - 11:00PM Location: Chase Center, 1 Warriors Way, San Francisco, CA 94158 Parking: Will not be provided Check In: Please check in at Chase Center at 730 Terry Francois Blvd. staff entrance through security and contact Erick Lee mobile 650-483-3831 to check in. Please arrive 15 minutes early and allow time for traffic and parking. Assist Event Staff with directional assistance, greeters, etc.
15 | P a g e Hospitality Helpings Hands Ambassador Information
Join PCMA and the San Francisco-Marin Food bank for a day to help end hunger! The San Francisco- Marin Food Bank envisions a community where everyone is able to obtain enough nutritious food to support the health and well-being of themselves and their families. We will be working on a variety of projects, preparing and packing food that will be going out into the community the very next day through our one of the 271 pantry sites, where low-income families, seniors, and individuals will be receiving 25-30 pounds of groceries. Every week, 30,000 households count on the Sand Francisco- Marin Food Bank for food assistance. Your work as a volunteer is making that happen!
Location: San Francisco Marriott Marquis, Golden Gate C1-C2
Parking Will not be provided.
Check-in Please call or text Stacey Shafer at 312-636-4694 to check in. Arrive 15 minutes early and allow time for traffic and parking.
Hotel Welcome Desk/Info Table Ambassador Information
Hotel Welcome Desk Key Contacts *Winnie Wong mobile: 415-900-9930, [email protected] Zeke Ramsell mobile 510-932-1982, [email protected] (W/St Regis/Park Central/Palace/Four Seasons)
Jason Wolterstorff mobile: 415-310-9495, [email protected] Leticia Thorpe mobile 415-307-3573, [email protected] (Hilton/Nikko/Parc55/Westin St. Francis/Grand Hyatt)
*Marco Rodriguez mobile 415-652-3470, [email protected] Zeke Ramsell mobile 510-932-1982, [email protected] (Virgin/InterContinental/Zetta/Zelos/Marriott Marquis)
Hotel Welcome Desk/Info Table The goal of the Hotel Welcome Desk Ambassador is to make all PCMA attendees feel like they are “at home”. Please be visible at and around the hotel table. Please use the Resume and Ambassador Guide at your hotel greeting desk to educate yourself on the PCMA schedule of events, event locations, transportation schedules, etc. and be ready to answer questions and assist as needed. Be friendly and outgoing. Assist all of those in need of answers about San Francisco attractions, restaurants, nightlife, things to do, etc. As an Ambassador at the Hotel Welcome Desk, it is your responsibility to help sell San Francisco and all it has to offer.
Check-in Please call/text your Hotel Welcome Desk Key Contacts when you arrive for your shift. Please refer to the list above for your respective hotel.
Please call/text the Hotel Welcome Desk Key Contact from the above list and let them know if you are unable to work your scheduled shift.
16 | P a g e Man your post Please do not leave your post except for brief restroom breaks and emergencies.
Table Materials You will find the following items at the table: Why SF Brochure, Points of Interest Maps, and postcards.
If you notice the stock of materials getting low, please call or text your Hotel Welcome Desk Key Contact from the list on page 17.
Welcome Desk Hours: Saturday, January 4, 2020 12:00PM – 5:00PM Sunday, January 5, 2020 9:00AM – 12:00PM and 3:00PM – 7:00PM Monday, January 6, 2020 7:30AM – 12:00PM and 4:00PM – 8:00PM Tuesday, January 7, 2020 7:30AM – 12:00PM and 4:00PM – 8:00PM Wednesday, January 8, 2020 7:30AM – 11:00AM
Four Seasons San Francisco 757 Market Street 415-633-3000 Parking Instructions: Will not be provided Desk Location: The PCMA Welcome Desk at this hotel will be located in the lobby.
Grand Hyatt San Francisco Union Square 345 Stockton Street 415-398-1234 Parking Instructions: Will not be provided Desk Location: The PCMA Welcome Desk at this hotel will be located in the main lobby next to the Front Desk. You will see PCMA signage and San Francisco materials.
Hilton San Francisco Union Square 333 O’Farrell Street 415-771-1400 Parking Instructions: Will not be provided Desk Location: The PCMA Welcome Desk at this hotel will be located in the main lobby across from the stairs. You will see PCMA signage and San Francisco materials.
Hotel Nikko San Francisco 222 Mason Street 415-394-1111 Parking Instructions: Will not be provided Desk Location: The PCMA Welcome Desk at this hotel will be located on the 2nd floor right upstairs from the escalators from the Lobby Level. You will see PCMA signage and San Francisco materials.
Hotel Zelos 12 4th Street 415-348-1111 Parking Instructions: Will not be provided Desk Location: The PCMA Welcome Desk at this hotel will be located in the main lobby. You will see PCMA signage and San Francisco materials.
17 | P a g e Hotel Zetta 55 5th Street 415-543-8555 Parking Instructions: Will not be provided Desk Location: The PCMA Welcome Desk at this hotel will be located in the main lobby. You will see PCMA signage and San Francisco materials.
InterContinental San Francisco 888 Howard Street 415-616-6500 Parking Instructions: Will not be provided Desk Location: The PCMA Welcome Desk at this hotel will be located in the lobby.
Marriott Marquis San Francisco 780 Mission Street 415-896-1600 Parking Instructions: Will not be provided Desk Location: The PCMA Welcome Desk at this hotel will be located next to B55 Restaurant in the main lobby. You will see PCMA signage and San Francisco materials.
Palace Hotel San Francisco 2 New Montgomery Street 415-512-1111 Parking Instructions: Will not be provided Desk Location: The PCMA Welcome Desk at this hotel will be located in the lobby.
Parc55 San Francisco – A Hilton Hotel 55 Cyril Magnin Street 415-392-8000 Parking Instructions: Will not be provided Desk Location: The PCMA Welcome Desk at this hotel will be located in the lobby.
Park Central Hotel 50 3rd Street 415-974-6400 Parking Instructions: Will not be provided Desk Location: The PCMA Welcome Desk at this hotel will be located in the lobby.
St. Regis San Francisco 125 3rd Street 415-284-4000 Parking Instructions: Will not be provided Desk Location: The PCMA Welcome Desk at this hotel will be located in the main lobby at the Concierge Desk. You will see PCMA signage and San Francisco materials.
Virgin Hotels San Francisco 250 4th Street 415-534-6500 Parking Instructions: Will not be provided Desk Location: The PCMA Welcome Desk at this hotel will be located in the Shag Room. You will see PCMA signage and San Francisco materials.
18 | P a g e W San Francisco 181 3rd Street 415-777-5300 Parking Instructions: Will not be provided Desk Location: The PCMA Welcome Desk at this hotel will be located in the lobby.
Westin St. Francis San Francisco 335 Powell Street 415-397-7000 Parking Instructions: Will not be provided Desk Location: The PCMA Welcome Desk at this hotel will be located in the lobby next to the Front Desk. You will see PCMA signage and San Francisco materials.
Transportation Greeter Ambassador Information
Transportation Committee Contact Information Erika Hinzman mobile 310-273-9535, [email protected]
Transportation Volunteer Overview The goal of the Transportation Greeter is to help make seamless transitions from one place to another for PCMA attendees. Ambassadors will assist convention attendees on/off coaches at the Moscone Center, hotels and special event venues. They will provide directional information and accurate information regarding transportation, and ensure attendees get on the right coach and arrive safely at conference hotels during various PCMA events. A Kushner staff representative will be present at all times.
Attire Please remember that you will be working most of your shift outside. In addition to your PCMA Ambassador jacket, we recommend gloves & hats. Dress warm!
Parking Moscone Center- Will not be provided
19 | P a g e San Francisco Fun Facts & Figures The San Francisco Travel Association is the official destination marketing organization for the City and County of San Francisco. For information on reservations, activities and more, visit www.sftravel.com or call 415-391-2000. San Francisco Travel’s main Visitor Information Center is now located at 749 Howard Street, adjacent to the Moscone Convention Center. San Francisco Travel also operates Visitor Information Centers at Macy’s Union Square and in Chinatown at 625 Kearny Street. San Francisco Travel is also a partner at the California Welcome Center at PIER 39.
For more about San Francisco, follow www.facebook.com/onlyinSF, www.instagram.com/onlyinsf and https://twitter.com/onlyinsf.
Please use hashtags #AlwaysSF and #sftravel. PCMA Hashtag: #PCMACL
Historical Dates: 1849 — San Francisco’s oldest restaurant Tadich Grill opens. Isidore Boudin opens his French bakery in San Francisco. Domingo Ghirardelli arrives in U.S. and becomes purveyor of chocolate and other products to Gold Rush pioneers.
1850 — San Francisco’s first coffee roasting plant is opened by William Bovee. (J.A. Folger is an early employee.)
1860 — The Martini is invented in either San Francisco or Martinez; the debate continues.
1865 — J.A. Folger buys out William Bovee, and changes name of the coffee mill to J.A. Folger & Co.
1878 — Brothers Austin and Reuben Hills open a small dairy stall at Bay City Market. Four years later they purchase Arabian Coffee & Spice, which becomes the cornerstone of Hills Brothers Coffee.
1880 -- Duncan Nicol invents “Pisco Punch” at the Bank Exchange Saloon (where the Transamerica Pyramid stands) utilizing Peruvian pisco brandy. Made world famous by Mark Twain, Harold Ross and Rudyard Kipling.
1886 — Fior d’Italia, America’s oldest Italian restaurant, owned and operated by the Marianetti family, opens.
1900 — Chef Ernest Arbogast of the Palace Hotel creates Oysters Kirkpatrick (oysters dipped in a sauce of ketchup and butter, covered with bacon, topped with Parmesan cheese and baked) which are named in honor of Hotel Manager Colonel John C. Kirkpatrick. Cioppino is invented at Alioto’s San Francisco.
1905 — Oakland’s Frank Epperson invents the Popsicle.
1908 — Chicken Tetrazzini is invented in San Francisco for Luisa Tetrazzini, an Italian coloratura.
20 | P a g e 1910 — Celery Victor (celery stalks immersed in chicken, veal and vegetable stock and served with a topping of salt, black pepper, chervil, tarragon vinegar and olive oil) is invented at The St. Francis by legendary chef Victor Hertler.
1914 — Crab Louis is invented at Solari’s Restaurant in San Francisco.
1915 — Green Goddess salad dressing is invented at the Palace Hotel at the request of actor George Arliss when he was starring in William Archer’s play, “Green Goddess.” The recipe blended anchovy, green onion, parsley, tarragon, vinegar, chives and mayonnaise.
1920 — Hang Ah Tea Room, the oldest Chinese restaurant in San Francisco, opens. Broiling with mesquite charcoal is popularized in San Francisco.
1928 — George Whitney invents It’s It Ice Cream Sandwich. New Joe’s Restaurant invents Joe’s Special using the last ingredients on hand in the restaurant to create the classic special consisting of spinach, onion, mushrooms, ground beef and egg.
1939 — Chinese Kitchen, the first authentic Chinese delivery service in U.S. is opened by Johnny Kan in San Francisco.
1944 — “Trader Vic” Bergeron invents the Mai Tai.
1946 — The oldest Japanese restaurant in the U.S., Yamato Restaurant, started by J.T. Nakahara, opens in San Francisco.
1952 — Irish Coffee, a mixture of whipped cream, coffee and whiskey, is developed at Buena Vista Cafe.
1970 — First fern bar, Henry Africa, opens in San Francisco.
1971 — “California Cuisine” is introduced in Berkeley at Chez Panisse.
BIRD California Quail CABLE CARS Inaugural run August 2, 1873. Declared a National Historic Landmark on October 1, 1964. Invented by Andrew S. Hallidie; restored June 21, 1984 after $60 million overhaul. COLORS Black and gold
25 LARGEST BAY AREA COMPANIES (PUBLIC) Apple, Inc.; McKesson Corp.; Chevron Corp.; Alphabet Inc.; Wells Fargo & Co.; Intel Corp; Hewlett-Packard Enterprise Co.; Cisco Systems Inc.; HP, Inc.; Oracle Corp.; Gilead Sciences Inc.; Facebook Inc.; PG&E Corp.; Gap, Inc.; Visa, Inc.; Core-Mark Holding Company Inc. Synnex Corp.; Ross Stores, Inc.; PayPal, Inc.; Applied Materials, Inc.; eBay, Inc.; Netflix, Inc.; Salesforce; Charles Schwab Corp; VMware, Inc.
FLAG The phoenix rising from the ashes on a white field bordered in gold
21 | P a g e FLOWER Dahlia FOUNDED Presidio of San Francisco established September 17, 1776; incorporated April 15, 1850 HILLS There are 43 hills within San Francisco, major ones are: Twin Peaks (910' and 903'), Nob (376'), Russian (294') and Telegraph (248') ISLANDS Numerous islands are around the San Francisco Bay, 12 within city limits: Alcatraz; the Farallones, a group of seven islands; Treasure Island; Yerba Buena; Angel Island, shared with the city of Tiburon; and Red Rock MOTTO Oro en paz, Fierro en guerra (Gold in peace, Iron in War) PATRON SAINT St. Francis of Assisi SISTER CITIES21 Abidjan, The Ivory Coast; Amman, Jordan; Assisi, Italy; Bangalore, India; Barcelona, Spain; Cork, Ireland; Haifa, Israel; Ho Chi Minh, Vietnam; Kiel, Germany; Krakow, Poland; Manila, Philippines; Osaka, Japan; Paris, France; Seoul, Korea; Shanghai, China; Sydney, Australia; Taipei, Taiwan; Thessaloniki, Greece; Zurich, Switzerland SONG Official: "San Francisco" Official ballad: "I Left My Heart in San Francisco" MUSICAL INSTRUMENT The Accordion
STREETS Steepest: 31.5 percent of grade, Filbert between Leavenworth and Hyde, 22nd Street between Church and Vicksburg 29 percent of grade, Jones between Union and Filbert 27.9 percent of grade, Duboce between Buena Vista and Alpine
Oldest: Grant Avenue Longest: Mission Street, 7.29 miles Widest: Junipero Serra Boulevard (between property lines), 254 feet9 Narrowest: De Forest Way, four and a half feet
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