TotalBase™ Computer Support KnowledgeBases from KnowledgeBroker, Inc.

SUPPORT SOLUTIONS

rovide your Help Desk Technicians and End Increase the skill level of all your analysts by Users an immediate and powerful resource immediately filling gaps in their technical expertise. P for support. KnowledgeBroker licenses one of Eliminate expensive duplication of effort with a central the largest proprietary KnowledgeBases of resource of essential support knowledge. prepackaged content for Microsoft, Lotus and Gain dramatic ROI. Reduce the total number of /WordPerfect applications. incoming calls to your Help Desk by providing your KBI’s TotalBase is for businesses that need ‘everything end users 24 x 7 self-help access to straight-forward we have’ to support new and legacy applications from problem solutions. the broadest range of vendors. Includes support for desktop and applications, operating systems, Results: Immediate Return hardware and more. on Investment Save Time and Slash Costs As support content specialists, we know that these Increase first call resolution rates. Reduce costly proven business KnowledgeBases reduce expenses escalation and customer call backs. Use the compact and increase call center performance. Review the design of our solutions to cut Help Desk call times. benefits of our value-based productivity resources and KBI answers are short, concise and to the point. KBI decide for yourself. solutions quickly answer the questions that people • Best tech support resource at lowest cost really ask. • No costly time lags, no delays for development • Instant answers to FAQS. Increase Efficiency • Reduce call volume to your Help Desk. Consistently fast, easy to understand, correct answers Provide End Users 24 x 7 easy self help. KBI help increase call center productivity — analyst to solutions are designed for End Users and analyst, shift to shift. Reduce costly agent training time professionals. by providing KBI’s knowledge to new support techs. • Template for building additional content. • Shorter call times. Clear, concise solutions. • Excellent Help Desk Training Tool. • Consistent Answers. Day to day, shift to shift. • Secure. Content resides inside your system. No firewall problems. No additional security issues • Proprietary Content. No sub-licensing concerns. • Maximum Flexibility. License what you need to solve computer support business problems. Keep your Content Current! All KnowledgeBases updated through an annual subscription. L KnowledgeBroker, Inc. www.kbi.com +1 626 441-0702 [email protected] TotalBase™ Computer Support KnowledgeBases from KnowledgeBroker, Inc.

SUPPORT SOLUTIONS TOTALBASE TITLE LIST MICROSOFT DESKTOP Microsoft Word 95 LOTUS APPLICATIONS HARDWARE/VIRUS APPLICATIONS Microsoft Word 6.0 Lotus Notes 6, 5, 4, 3 Microsoft Exchange Microsoft Works BlackBerry Wireless Handheld Lotus SmartSuite 97 Microsoft Office 2003 Printers Lotus SmartSuite OPERATING SYSTEMS Microsoft Office XP Modems Lotus 1-2-3 for Win NEW Microsoft Office 2000 Windows Vista CD ROM Lotus 1-2-3 for Dos Scanners Microsoft Office 97, 95 Windows Server 2003 Lotus cc:Mail 96 Microsoft OneNote Windows Media Center Tape Backup Lotus cc:Mail Microsoft Publisher 2003 Windows XP Professional,Home Iomega Lotus Ami Pro Microsoft Publisher XP Windows 2000 Norton Anti-Virus Lotus Approach Microsoft Publisher 2000 Windows Millennium Norton Commander Lotus Freelance Graphics Microsoft Publisher 98 NT 4 Norton Utilities 3 Lotus Organizer Microsoft Publisher Microsoft Windows NT PCDVD Word Pro 9.5 Microsoft Active Directory Microsoft Windows 98 PCMCIA WordPro Microsoft Access 2003 Microsoft Windows 95 PDA Microsoft Access XP Windows (3.1) TREO 650 GRAPHICS AND Microsoft Access 2000 MS Dos 6_22 Winfax DESKTOP PUBLISHING Microsoft Access 97 NEW 8.0 OS/2 NEW Adobe Acrobat Reader 8.0 Microsoft Access 95 COREL/WORD PERFECT Adobe Acrobat 7.0 Microsoft Access 2.0 APPLICATIONS Microsoft Encarta Std. 2004 Adobe Acrobat 6.0 INTERNET Corel Borland Paradox for Win Adobe Acrobat 4.0 NEW Microsoft Excel 2007 APPLICATIONS Corel WordPerfect Office Microsoft Excel 2003 Adobe Illustrator CS3 Microsoft SharePoint Designer 2007 Corel Quattro Pro Adobe Illustrator CS2 Microsoft Excel XP , 2003 Corel Envoy Microsoft FrontPage XP NEW Adobe Photoshop CS3 Microsoft Excel 2000 Microsoft FrontPage 2000 Corel Presentations NEW Adobe Photoshop CS2 Microsoft Excel 97 Microsoft FrontPage 98 Corel WordPerfect 8.0 Microsoft Excel 95 Photoshop Pro 5 NEW Internet Explorer 7 Corel WordPerfect for Windows Microsoft Excel 5.0 Photoshop Pro 4 Internet Explorer 6 Corel Quattro Pro 9 Adobe Pagemaker Microsoft InfoPath Internet Explorer 5 Corel Quattro Pro 8 Microsoft Mail 3.0 Aldus PageMaker Internet Explorer 4 Corel WordPerfect for Dos AutoCAD Microsoft Money 2004 Corel WordPerfect Macros Internet Explorer Digital Photos NEW Microsoft PowerPoint 2007 Corel WordPerfect 9 Netscape 4 Paint Shop Pro 5 Microsoft PowerPoint 2003 Corel Address Book 8 Netscape Photo Soap Microsoft PowerPoint XP Corel Draw 7 FTP Windows PhotoDraw 2000 Microsoft PowerPoint 2000 Corel Draw HTML/Website PhotoImpact 4 Microsoft PowerPoint 97 Corel Perfect Export 8 Picture Publisher Microsoft PowerPoint 95 Corel Photohouse 8 MAIL AND Ulead iPhoto Express Microsoft PowerPoint 4.0 Corel Presentations 8 GROUP WARE for Win/Dos Microsoft Project 98 Corel Central 9 Microsoft Project NEW Microsoft Outlook 2007 Microsoft Outlook 2003 Microsoft Schedule 95 PORTABLE Microsoft Outlook XP Microsoft SharePoint Services NEW Microsoft Outlook 2000 Citrix OnLine Microsoft Visio 2003 NetMeeting NEW Microsoft Word 2007 Microsoft Outlook 97 PC Anywhere 32 Microsoft Word 2003 Microsoft Outlook 96 WebEx Microsoft Word XP Netware 4 Microsoft Word 2000 Novell Netware 3 Microsoft Word 97 Novell Groupwise L KnowledgeBroker, Inc.

www.kbi.com +1 626 441-0702 [email protected] 0108