Managed Services for the Cloud Foundry Paas
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Managed Services for the Cloud Foundry PaaS Managed Services for the Cloud Foundry PaaS Pivotal, the founder of the Cloud Foundry PaaS, Contents partnered with Altoros to deliver specialized managed services to companies that use Who can benefit? this platform. The offering includes three comprehensive service options that provide How Altoros’s managed services can help you? various levels of access to one of the largest pools of Cloud Foundry expertise on the market. When Support and response time it comes to operating Cloud Foundry environments, Altoros’s service quality from single or multi-location deployments to application architecture and migration, to Support plans enterprise-grade security, patches, and application migration, Altoros can help. Altoros’s managed services enable Cloud Foundry users to offload many aspects of operating and maintaining a Paas. With Altoros’s managed services you will be able to focus on your core business goals, while your system will always be up and running. 100% availability and data integrity 24/7/365 support Out-of-the-box Cloud Foundry can provide We developed different support plans to let you real 100% availability of your applications. Data select the level of assistance you need. Our team replication between different data centers, of “infrastructure guards” has extensive expertise including those located in different geographical in managing enterprise-level, multi-cloud regions, guarantees that no piece of information Cloud Foundry environments. Our 24/7/365 or customer experience essential for your support means that you will get help business will be lost. right when you need it. Proven cloud automation experience Intensive system monitoring Being a leading Cloud Foundry integrator and To avoid performance slowdowns and prevent consultant, Altoros has valuable experience in your platform form a sudden failure, we provide deploying and managing Cloud Foundry-based sustained monitoring of key system indicators. ecosystems. Our infrastructure engineers and Proactive platform management helps us to DevOps have supreme skills in managing and detect possible issues and resolve them before configuring deployments with cloud they affect your business. orchestration and configuration management tools, including BOSH, Juju, Chef, and Puppet. +1 (650) 395-7002 www.altoros.com twitter.com/altoros [email protected] © 2013 Altoros System, Inc. Any unauthorized republishing, rewriting or use of this material is prohibited. No part of this resource may be reproduced or transmitted in any form or by any means without written permission from the author. Managed Services for the Cloud Foundry PaaS 1. Who can benefit? 1.1 IT departments of enterprises If a Cloud Foundry deployment that carries mission-critical applications goes wrong at 2 am on a Sunday, you probably want to have a partner that can return Cloud Foundry to a healthy state sooner than later. Altoros offers services to provide around-the-clock care to your Cloud Foundry clusters. Highlights of SLAs • Knowledge transfer is part of our service. • Altoros’s employees will resolve your issues 24/7 by phone, chat, or e-mail. • 15 min, 1 hour, and 4 hour response guarantees • cluster patches and upgrades • multi-location cluster deployments • data backups and recovery • SQL and NoSQL database tuning for multi-tenancy Advanced security services • security service on all levels (from stemcells and containers to Cloud Controller and Router) • manage firewall (security groups), NAT access, and keys • intrusion detection • security vulnerability testing and patch management 1.2 Software-as-a-service Providers Understanding what is crucial for your business, Altoros provides you with an outstanding technology expertise and reliable infrastructure to help you grow into an industry leader. One-click working Our managed services will take the burden of infrastructure environment maintenance off your infrastructure-engineering department. You will be able to focus on what you do best—delivering high quality software while enjoying the environment configured for your needs. When your project grows, your infrastructure will immediately adjust to your new capacity demands. Advanced security services Since any piece of your data is essential to your mission-critical Web applications, we take care of data integrity by providing the highest level of security and continuous backup. +1 (650) 395-7002 www.altoros.com twitter.com/altoros [email protected] © 2013 Altoros System, Inc. Any unauthorized republishing, rewriting or use of this material is prohibited. No part of this resource may be reproduced or transmitted in any form or by any means without written permission from the author. Managed Services for the Cloud Foundry PaaS No-downtime deployment Application downtime decreases your revenues and damages your reputation, forcing users to shift to a more reliable provider. With Altoros’s managed services you will be able to provide 24/7/365 availability of your system. Predictable budget The transparent billing policy guarantees you that you will not exceed your budget and will only pay for the resources you actually need at the moment. You will be able to select the configuration that meets both your financial and performance expectations. 1.3 Infrastructure-as-a-Service Providers How often do you suspend operation or cannot address the immediate needs of your customers because of infrastructure issues or failures? The larger the scope of your business, the harder it is to track allocated resources and monitor the budget. With the help of managed services from Altoros you will be able to reach 24/7/365 availability of your PaaS to achieve your business goals faster. Continuous business Infrastructure failures may paralyze the work of the whole operation company, affecting revenues and the service quality for your end customers. Altoros’s managed services guarantee maximum uptime and the highest level of availability for your system. The right IT focus The managed services will relieve your IT staff from daily infrastructure maintenance and tuning routines. You will be able to invest into development of your core business processes rather than keep supporting day-to-day operation of your office. Complete data integrity Keeping large volumes of information within a company may be challenging, therefore data backup is often neglected or data is stored for an insufficient period of time. The managed services introduce a new approach to storing your data. Continuous data backup ensures that no piece of your business-critical information will be lost or damaged. +1 (650) 395-7002 www.altoros.com twitter.com/altoros [email protected] © 2013 Altoros System, Inc. Any unauthorized republishing, rewriting or use of this material is prohibited. No part of this resource may be reproduced or transmitted in any form or by any means without written permission from the author. Managed Services for the Cloud Foundry PaaS 1.4 What are the gains for your customers? Service availability Low network latency End users will be able to enjoy smooth operation The speed of access to all on-premises resources of the PaaS-based system that is always up and can be increased sufficiently to provide your running with no need to care about any technical customers with the convenience they expect issues. from the service. You also will be able to apply the best security practices to ensure end-to-end data protection. 2. How Altoros’s managed services can help you? • Committed engineers with relevant skills Cloud automation requires expertise that goes far beyond system administration skills. Your engineers should have extensive experience in both software development and system configuration, knowing peculiarities of every cloud platform and being able to integrate any tools you need to deploy your projects. Besides, new tools and technologies are emerging so fast that you constantly need to invest into staff training. Partnering with Pivotal and contributing to Cloud Foundry, Altoros obtains true hands-on experience in deploying and configuring this platform for enterprise-class projects. Altoros has deployed Cloud Foundry 2.0 to a number of hosting providers and enterprises. Now these production environments are being used by hundreds of developers. With Altoros’s engineers you will be able to easily deploy, maintain, and scale your high-load systems or run large hosting environments 24/7/365 with no single point of failure. • 100% Uptime Automated monitoring and proactive control of your system’s status ensure the highest level of availability for your applications. In case of a node/server failure, the health manager will seamlessly re-distribute the load and deploy a backup instance with no effect on the overall system operation. • 24/7/365 support, all day and night, with no breaks for holidays or celebrations When your business reaches a particular size, it becomes more difficult to control the whole ecosystem. Very often, the infrastructure fails because you were unable to timely detect and promptly react to computing resources running out, sudden software errors, security breaches, or other incidents. +1 (650) 395-7002 www.altoros.com twitter.com/altoros [email protected] © 2013 Altoros System, Inc. Any unauthorized republishing, rewriting or use of this material is prohibited. No part of this resource may be reproduced or transmitted in any form or by any means without written permission from the author. Managed Services for the Cloud Foundry PaaS We provide ongoing monitoring of the essential system indicators to ensure the fastest response to emerging issues and guarantee your system’s lasting uptime. The team of workaholic–engineers is always ready to fix any error to help you deliver high-end services to your customers. 3. Support and response time While some errors require immediate actions, other accidents may just slightly affect the your workflow. To make sure your issues are timely resolved, we developed a special scale to assess how critical an incident/problem is and how fast we should react. This helps us to properly prioritize tasks for engineers and provide you with the best-quality support.